diff --git a/client/src/Utils/FormatUtils.ts b/client/src/Utils/FormatUtils.ts
index 35182b797..52c1e9076 100644
--- a/client/src/Utils/FormatUtils.ts
+++ b/client/src/Utils/FormatUtils.ts
@@ -1,25 +1,31 @@
 /**
  * Intl.NumberFormat instance for percentage formatting.
  * Reused across all formatting calls for performance.
+ *
+ * Two decimals rather than one: at a single decimal every value above 99.95%
+ * renders as "100.0%", so a period containing real downtime is reported as
+ * flawless. It also collapses 99.9 / 99.95 / 99.99 — three materially
+ * different SLA commitments — into the same figure.
  */
 const percentageFormatter = new Intl.NumberFormat("en-US", {
 	style: "percent",
-	minimumFractionDigits: 1,
-	maximumFractionDigits: 1,
+	minimumFractionDigits: 2,
+	maximumFractionDigits: 2,
 });
 
 /**
  * Formats a decimal value as a percentage string.
  * @param value - Decimal value (e.g., 0.75 for 75%)
- * @returns Formatted percentage string (e.g., "75.0%")
+ * @returns Formatted percentage string (e.g., "75.00%")
  * @example
- * formatPercentage(0.75)   // "75.0%"
- * formatPercentage(1)      // "100.0%"
- * formatPercentage(0.5432) // "54.3%"
+ * formatPercentage(0.75)   // "75.00%"
+ * formatPercentage(1)      // "100.00%"
+ * formatPercentage(0.5432) // "54.32%"
+ * formatPercentage(0.9999) // "99.99%"
  */
 export const formatPercentage = (value: number): string => {
 	if (typeof value !== "number" || Number.isNaN(value)) {
-		return "0.0%";
+		return "0.00%";
 	}
 	return percentageFormatter.format(value);
 };
@@ -27,11 +33,11 @@ export const formatPercentage = (value: number): string => {
 /**
  * Formats a whole number percentage value as a percentage string.
  * @param value - Whole number percentage (e.g., 75 for 75%)
- * @returns Formatted percentage string (e.g., "75.0%")
+ * @returns Formatted percentage string (e.g., "75.00%")
  * @example
- * formatPercentageFromWhole(75)    // "75.0%"
- * formatPercentageFromWhole(100)   // "100.0%"
- * formatPercentageFromWhole(54.32) // "54.3%"
+ * formatPercentageFromWhole(75)    // "75.00%"
+ * formatPercentageFromWhole(100)   // "100.00%"
+ * formatPercentageFromWhole(54.32) // "54.32%"
  */
 export const formatPercentageFromWhole = (value: number): string => {
 	return formatPercentage(value / 100);