194 lines
5.3 KiB
YAML
194 lines
5.3 KiB
YAML
# ___ _ ___ _
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# / __> _ _ ___ ___ ___ _ _ _| |_ | . > ___ _| |_
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# \__ \| | || . \| . \/ . \| '_> | | | . \/ . \ | |
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# <___/`___|| _/| _/\___/|_| |_| |___/\___/ |_|
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# |_| |_|
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#
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# SupportBot created by Emerald Services
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# Installed with MIT License
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#
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# Discord Support: https://emeraldsrv.dev/discord
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# Community Resources: https://emeraldsrv.dev/resources
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SupportBot_Version: "7.5"
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# -------------------------
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# General Configuration
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# -------------------------
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Name: "SupportBot"
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Token: "BOT_TOKEN"
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# -------------------------
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# Activity Configuration
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# -------------------------
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BotActivity: "Need Help? /ticket"
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StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
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# Set The ActivityType to "STREAMING" for a streaming status!
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ActivityType: "PLAYING"
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# Activity status can either be PLAYING, WATCHING, LISTENING or STREAMING.
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# -------------------------
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# Embed Configuration
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# -------------------------
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EmbedColour: "#f74343"
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EmbedFooter: "SupportBot | An Advanced Ticket System"
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ErrorColour: "#d12519"
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SuccessColour: "#04b545"
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WarningColour: "#fca117"
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# -------------------------
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# Information Configuration
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# -------------------------
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InfoTitle: "Information"
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AboutMe: "Hi, I'm SupportBot an advanced discord ticket bot with 100% customization! [Download](https://emeraldsrv.dev/download)"
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InfoButtonText: "Visit Site"
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InfoURL: "https://emeraldsrv.dev"
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InfoColour: "#f74343"
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# -------------------------
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# Help Configuration
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# -------------------------
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SendHelpPage: "channel" # Set to channel or dm
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# -------------------------
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# Role Configuration
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# -------------------------
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AutoRole: true
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AutoRole_Role: "Member"
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Staff: "Staff"
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Admin: "Admin"
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TicketBlackListRole: "Blacklisted"
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# ----------------------------
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# Suggestions Configuration
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# ----------------------------
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SuggestionChannel: "suggestions"
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SuggestionUpvote: "✅"
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SuggestionDownvote: "❌"
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# -------------------------
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# Tickets Configuration
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# -------------------------
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TicketCategory: "Tickets" # Only for tickets without a category
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TicketPrefix: "ticket-" # The prefix for ticket channel names
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TicketLog: "ticket-logs"
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TranscriptLog: "transcripts"
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DMTranscripts: true
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TranscriptTitle: "Ticket Transcript"
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TicketLog_Title: "Ticket Closed"
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TicketBlackListMessage: "You are not allowed to open a ticket"
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MaxAllowedTickets: 2
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TicketSubject: "description"
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# "description" will display the ticket reason within the channel description
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# "embed" will display the ticket reason within the ticket embed
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AllowTicketMentions: true
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# Set to true to allow the ticket to mention the author and the support team.
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# Set false to dis-allow mentions within tickets.
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# --- Creation Config ---
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# --- Start ---
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# Available Placeholders:
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# %ticketusername% - User who created the ticket.
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# <@%ticketauthor%> - Tags the user who created the ticket.
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# <#%ticketid%> - Mentions the ticket channel.
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Ticket_Title: "Server Support | %ticketusername%"
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TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
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Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
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NoTicketSubject: "No Reason Provided!"
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TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
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AddedUser: "👍 <@%user%> has been added to this ticket"
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RemovedUser: "👍 <@%user%> has been removed from this ticket"
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# --- Buttons Config ---
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# --- Start ---
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# Discord Button Colour Selection
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# PRIMARY - Blue
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# SECONDARY - Grey
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# DANGER - Red
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# SUCCESS - Green
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LockTicketCategory: "Archive"
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TicketCloseEmoji: "❌"
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TicketDeleteEmoji: "⛔"
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TicketLockEmoji: "🔒"
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TicketCloseColour: "DANGER"
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TicketDeleteColour: "DANGER"
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TicketLockColour: "PRIMARY"
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TranscriptSavedMessage: "📝 **Transcript Saved!**"
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TicketLockMessage: "❌ **Ticket Locked!**"
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TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
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# --- Departments Config ---
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# --- Start ---
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TicketDepartments: true
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# Delete the ticket if no department selected. TIME IN MINUTES
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Timeout: 5
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# Set to true to allow all staff to access the ticket
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AllowAllStaff: false
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# Ticket roles are the roles that will be able to gain access to tickets depending on what department has been chosen.
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Departments:
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- title: "General Support"
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role: "Support"
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color: "PRIMARY"
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emoji: "1️⃣"
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category: "Tickets"
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- title: "Billing Support"
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role: "Support"
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color: "PRIMARY"
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emoji: "2️⃣"
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category: "Billing"
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- title: "Admin Team"
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role: "Admin"
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color: "PRIMARY"
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emoji: "3️⃣"
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category: "Tickets"
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# --- Closing Config ---
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# --- Start ---
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StaffOnly: true
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ClosingTicket: ":warning: You have requested to close your support ticket."
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ClosingConfirmation_Word: "confirm"
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CloseConfirmation: false
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# ---------------------------
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# Error / Warning Messages
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# ---------------------------
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IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
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InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
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UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
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NoValidTicket: ":warning: You cannot execute this command here."
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TicketExists: ":warning: This ticket cannot be opened, It already exists!"
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