SupportBot/Configs/messages.yml

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#           SupportBot created by Emerald Services
#           Installed with MIT License
#
#           Discord Support: https://dsc.gg/emerald-dev
#           Official Documentation: https://emeraldsrv.dev/wiki
#           Third-Party Documentation: https://emeraldsrv.dev/third-party
#
#           Messages Configuration

Info:
  Title: "About Us"
  Description: "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand."
  Button: "Visit Site"
  URL: "https://emeraldsrv.dev"
  Colour: "#f74343"

Welcome:
  Embed:
    Colour: "#f74343"
    Title: "Welcome to ServerName"
    Message: "> :smile: %joined_user% has just landed!"
    Thumbnail: "BOT"

    ImageEnabled: false
    ImageURL: "https://animagelink.png/"

Leave:
  Embed:
    Colour: "#f74343"
    Title: "Goodbye!"
    Message: "> :slight_frown: %joined_user% has recently dropped out!"
    Thumbnail: "BOT"

    ImageEnabled: false
    ImageURL: "https://animagelink.png/"

Ticket:

#  Available Placeholders:

#  %ticketusername% - User who created the ticket.
#  <@%ticketauthor%> - Tags the user who created the ticket.
#  <#%ticketid%> - Mentions the ticket channel.

  TicketTitle: "Server Support | %ticketusername%"
  TicketMessage: "> Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
  TicketThumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
  TicketCreatedAlert: "> :ticket: Ticked Created: <#%ticketid%>"
  TicketExists: "> ❌ Ticket already exists"

#  Available Placeholders:

#  <@%user%> - Tags the user who was added to the ticket.

  AddedUser: "> 👍 <@%user%> has been `Added` to the ticket"
  RemovedUser: "> 👍 <@%user%> has been `Removed` from this ticket"

  Blacklisted: "> :x: You are not allowed to open a ticket"
  Muted: "> :x: You are `Muted` and therefore not allowed to open any tickets"
  InvalidSubject: "> No Reason Provided!"

  TranscriptSavedMessage: "📝 **Transcript Saved!**"
  TicketLockMessage: "❌ **Ticket Locked!**"
  TicketDeleteMessage: "⚠ **Ticket Deleting!**" 

  ClosingTicket: "> :warning: You have requested to close your support ticket."

Error:
  IncorrectPerms: "> :x: **Err!** You do not have the correct permissions to use this command."
  InvalidChannel: "> :x: **Err!** Channel not found. Please create it!"
  UserNotFound: "> :x: **Err!** This user doesn't exist, Are they in this server?"
  NoValidTicket: "> :warning: You cannot execute this command here."
  TicketExists: "> :warning: This ticket cannot be opened, It already exists!"