SupportBot/Events/interactionCreate.js

const Discord = require("discord.js");

const supportbot = require("../Structures/ConfigStore").supportbot;
const cmdconfig = require("../Structures/ConfigStore").commands;
const msgconfig = require("../Structures/ConfigStore").messages;

const Event = require("../Structures/Event.js");
const db = require("../Structures/Database.js");

module.exports = new Event("interactionCreate", async (client, interaction) => {
  if (interaction.type === Discord.InteractionType.ApplicationCommand) {
    const command = client.commands.find(
      (cmd) => cmd.name.toLowerCase() === interaction.commandName,
    );

    if (interaction.user.bot || !interaction.guild) return;

    const NotValid = new Discord.EmbedBuilder()
      .setDescription(`:x: \`Invalid Command\``)
      .setColor(supportbot.Embed.Colours.Error);

    if (!command)
      return interaction.reply({
        embeds: [NotValid],
        flags: Discord.MessageFlags.Ephemeral,
      });

    const permission = interaction.member.permissions.has(command.permissions);

    const ValidPerms = new Discord.EmbedBuilder()
      .setDescription(
        "> :x: `Invalid Permissions` Do you have the correct permissions to execute this command?",
      )
      .setColor(supportbot.Embed.Colours.Error);

    if (!permission)
      return interaction.reply({
        embeds: [ValidPerms],
        flags: Discord.MessageFlags.Ephemeral,
      });

    try {
      if (
        command.name === cmdconfig.OpenTicket.Command &&
        supportbot.Ticket.TicketReason
      ) {
        const modal = new Discord.ModalBuilder()
          .setCustomId("ticketReasonModal")
          .setTitle("Ticket Reason")
          .addComponents(
            new Discord.ActionRowBuilder().addComponents(
              new Discord.TextInputBuilder()
                .setCustomId("reasonInput")
                .setLabel("Reason")
                .setStyle(Discord.TextInputStyle.Paragraph)
                .setRequired(true),
            ),
          );

        await interaction.showModal(modal);
      } else {
        console.log(
          "\u001b[32m",
          "[Executed]",
          "\u001b[37;1m",
          `${interaction.user.username} has executed ${command.name}`,
        );

        await command.run(interaction);
      }
    } catch (error) {
      console.error("Error executing command:", error);
      await interaction.reply({
        content: "An error occurred while executing the command.",
        flags: Discord.MessageFlags.Ephemeral,
      });
    }
  }

  if (interaction.isModalSubmit()) {
    if (interaction.customId.startsWith("ticketReasonModal")) {
      const reason = interaction.fields.getTextInputValue("reasonInput");
      const department = interaction.customId.includes(":")
        ? interaction.customId.split(":")[1]
        : supportbot.Ticket.DepartmentSystem?.DefaultDepartment || "general";

      const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
      if (!cmd) {
        return interaction.reply({
          content: "Open ticket command not found.",
          flags: Discord.MessageFlags.Ephemeral,
        });
      }

      interaction.reason = reason;
      interaction.department = department;
      interaction.priority =
        supportbot.Ticket.DepartmentSystem?.Departments?.[department]
          ?.DefaultPriority ||
        supportbot.Ticket.PrioritySystem?.DefaultPriority ||
        "medium";

      return await cmd.run(interaction);
    }
  }

  if (interaction.customId === "renameTicketModal") {
    const newTicketName = interaction.fields.getTextInputValue("renameTicket");
    const ticketChannelId = interaction.channel.id;
    let ticketChannel;
    if (supportbot.Ticket.TicketType === "threads") {
      ticketChannel = interaction.guild.channels.cache.get(ticketChannelId);
    } else if (supportbot.Ticket.TicketType === "channels") {
      ticketChannel = interaction.guild.channels.cache.get(ticketChannelId);
    }
    if (!ticketChannel) {
      return interaction.reply({
        content: "Ticket channel not found.",
        flags: Discord.MessageFlags.Ephemeral,
      });
    }
    try {
      await ticketChannel.setName(newTicketName);
      const renamedsuccess = new Discord.EmbedBuilder()
        .setDescription(msgconfig.Ticket.RenamedSuccess)
        .setColor(supportbot.Embed.Colours.Success);
      return interaction.reply({
        embeds: [renamedsuccess],
        flags: Discord.MessageFlags.Ephemeral,
      });
    } catch (error) {
      console.error("Error renaming the ticket:", error);
      return interaction.reply({
        content: "There was an error renaming the ticket.",
        flags: Discord.MessageFlags.Ephemeral,
      });
    }
  }

  if (interaction.isStringSelectMenu()) {
    if (interaction.customId === "ticketdepartmentselect") {
      const selectedDepartment = interaction.values[0];
      const deptConfig = supportbot.Ticket?.DepartmentSystem?.Departments?.[selectedDepartment];
      if (deptConfig && deptConfig.Enabled === false) {
        return interaction.reply({
          content: "Ticket creation for this department is currently disabled.",
          flags: Discord.MessageFlags.Ephemeral,
        });
      }

      if (supportbot.Ticket.TicketReason) {
        const modal = new Discord.ModalBuilder()
          .setCustomId(`ticketReasonModal:${selectedDepartment}`)
          .setTitle("Ticket Reason")
          .addComponents(
            new Discord.ActionRowBuilder().addComponents(
              new Discord.TextInputBuilder()
                .setCustomId("reasonInput")
                .setLabel("Reason")
                .setStyle(Discord.TextInputStyle.Paragraph)
                .setRequired(true),
            ),
          );

        return await interaction.showModal(modal);
      }

      const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
      if (!cmd) {
        return interaction.reply({
          content: "Open ticket command not found.",
          flags: Discord.MessageFlags.Ephemeral,
        });
      }

      interaction.department = selectedDepartment;
      interaction.priority =
        supportbot.Ticket.DepartmentSystem?.Departments?.[selectedDepartment]
          ?.DefaultPriority ||
        supportbot.Ticket.PrioritySystem?.DefaultPriority ||
        "medium";

      return await cmd.run(interaction);
    }

    if (interaction.customId === "ticketcontrolpanel") {
      const selectedOption = interaction.values[0];
      const { getRole, getChannel } = interaction.client;
      switch (selectedOption) {
        case "ticketclose":
          const closeCommand = client.commands.get(
            cmdconfig.CloseTicket.Command,
          );
          if (closeCommand) {
            await closeCommand.run(interaction);
          } else {
            console.error("[X] Close Command Not Found");
          }
          break;

        case "supportvc":
          const ticketInfo = db.getTicket(interaction.channel.id);
          if (!ticketInfo) {
            return interaction.reply({
              content: "⚠️ This channel isn’t a valid ticket.",
              flags: Discord.MessageFlags.Ephemeral,
            });
          }

          const user =
            interaction.guild.members.cache.get(ticketInfo.user_id) ||
            ticketInfo.user_id;
          const username = user?.user?.username || "Unknown User";

          const VCcategory = interaction.guild.channels.cache.find(
            (c) =>
              c.name === supportbot.VoiceTickets.Category ||
              c.id === supportbot.VoiceTickets.Category,
          );

          if (!VCcategory) {
            return interaction.reply({
              content: "⚠️ The Support VC category does not exist!",
              flags: Discord.MessageFlags.Ephemeral,
            });
          }

          const SupportVoice = await interaction.guild.channels.create({
            name: supportbot.VoiceTickets.Name.replace(/%username%/g, username),
            type: Discord.ChannelType.GuildVoice,
            parent: VCcategory,
            permissionOverwrites: [
              {
                id: interaction.guild.id,
                deny: [Discord.PermissionsBitField.Flags.Connect],
              },
              {
                id: user.id || user, // works if user is a Member or just ID
                allow: [
                  Discord.PermissionsBitField.Flags.Connect,
                  Discord.PermissionsBitField.Flags.Speak,
                  Discord.PermissionsBitField.Flags.ViewChannel,
                ],
              },
            ],
          });

          db.updateTicketVoice(ticketInfo.ticket_id, SupportVoice.id);

          const vcmadeembed = new Discord.EmbedBuilder()
            .setDescription(`> **Support VC Created:** <#${SupportVoice.id}>`)
            .setColor(supportbot.Embed.Colours.Success);

          const VCDeleteButton = new Discord.ButtonBuilder()
            .setCustomId("deleteSupportVC")
            .setLabel(supportbot.Buttons.Voice.TicketDeleteText)
            .setEmoji(supportbot.Buttons.General.Delete)
            .setStyle(supportbot.Buttons.General.DeleteStyle);

          const VCDeleteRow = new Discord.ActionRowBuilder().addComponents(
            VCDeleteButton,
          );

          await interaction.reply({
            embeds: [vcmadeembed],
            components: [VCDeleteRow],
          });
          break;

        case "archiveticket":
          const arcembed = new Discord.EmbedBuilder()
            .setDescription(msgconfig.Ticket.TicketArchived)
            .setColor(supportbot.Embed.Colours.Success);
          const CloseButton = new Discord.ButtonBuilder()
            .setCustomId("confirmCloseTicket")
            .setLabel(supportbot.Ticket.Close.Confirmation_Button)
            .setEmoji(supportbot.Ticket.Close.Confirmation_Emoji)
            .setStyle(supportbot.Ticket.Close.Confirmation_Style);
          const unarchiveButton = new Discord.ButtonBuilder()
            .setCustomId("unarchiveTicket")
            .setLabel(supportbot.Buttons.Tickets.Unarchive)
            .setEmoji(supportbot.Buttons.Tickets.Unarchive_Emoji)
            .setStyle(supportbot.Buttons.Tickets.Unarchive_Style);
          const ArchivedOptions = new Discord.ActionRowBuilder().addComponents(
            CloseButton,
            unarchiveButton,
          );
          await interaction.channel.send({
            embeds: [arcembed],
            components: [ArchivedOptions],
          });
          if (supportbot.Ticket.TicketType === "threads") {
            await interaction.channel.setArchived(true);
          }
          if (supportbot.Ticket.TicketType === "channels") {
            const { getRole, getChannel } = interaction.client;
            await interaction.channel.setParent(
              supportbot.Ticket.TicketArchiveCategory,
            );
            const tickets = db.getAllTickets();
            const ticketInfo = tickets.find(
              (t) => t.ticket_id === interaction.channel.id,
            );
            if (ticketInfo) {
              const user =
                interaction.guild.members.cache.get(ticketInfo.user_id) ||
                ticketInfo.user_id;
              const claimedBy =
                interaction.guild.members.cache.get(ticketInfo.claimed_by) ||
                ticketInfo.claimed_by;
              const Admin = await interaction.guild.roles.fetch(
                supportbot.Roles.StaffMember.Admin,
              );
              const Staff = await interaction.guild.roles.fetch(
                supportbot.Roles.StaffMember.Staff,
              );
              if (user && user.id) {
                await interaction.channel.permissionOverwrites.edit(user.id, {
                  ViewChannel: false,
                  SendMessages: false,
                });
              }
              if (supportbot.ClaimTickets === true) {
                if (claimedBy && claimedBy.id) {
                  await interaction.channel.permissionOverwrites.edit(
                    claimedBy.id,
                    {
                      ViewChannel: true,
                      SendMessages: true,
                      ReadMessageHistory: true,
                    },
                  );
                }
              }
              if (supportbot.ClaimTickets === false) {
                if (Staff && Staff.id) {
                  await interaction.channel.permissionOverwrites.edit(
                    claimedBy.id,
                    {
                      ViewChannel: true,
                      SendMessages: true,
                      ReadMessageHistory: true,
                    },
                  );
                }
              }
              if (Admin && Admin.id) {
                await interaction.channel.permissionOverwrites.edit(Admin.id, {
                  ViewChannel: true,
                  SendMessages: true,
                  ReadMessageHistory: true,
                });
              }
              await interaction.channel.permissionOverwrites.edit(
                interaction.guild.roles.everyone.id,
                {
                  ViewChannel: false,
                  SendMessages: false,
                  ReadMessageHistory: false,
                },
              );
            }
          }
          break;

        case "lockticket":
          const lockembed = new Discord.EmbedBuilder()
            .setDescription(msgconfig.Ticket.TicketLocked)
            .setColor(supportbot.Embed.Colours.Success);
          const unlockButton = new Discord.ButtonBuilder()
            .setCustomId("unlockTicket")
            .setLabel(supportbot.Buttons.Tickets.Unlock)
            .setEmoji(supportbot.Buttons.Tickets.Unlock_Emoji)
            .setStyle(supportbot.Buttons.Tickets.Unlock_Style);
          const LockedOptions = new Discord.ActionRowBuilder().addComponents(
            unlockButton,
          );
          await interaction.channel.send({
            embeds: [lockembed],
            components: [LockedOptions],
            ephemeral: false,
          });
          if (supportbot.Ticket.TicketType === "threads") {
            await interaction.channel.setLocked(true);
          }
          break;

        case "unlockTicket":
          const unlockEmbed = new Discord.EmbedBuilder()
            .setDescription(msgconfig.Ticket.TicketUnlocked)
            .setColor(supportbot.Embed.Colours.Success);
          await interaction.channel.send({
            embeds: [unlockEmbed],
            ephemeral: false,
          });
          if (supportbot.Ticket.TicketType === "threads") {
            await interaction.channel.setLocked(false);
          }
          break;

        case "enableinvites":
          await handleInvites(interaction, true);
          break;

        case "disableinvites":
          await handleInvites(interaction, false);
          break;

        case "renameticket":
          const modal = new Discord.ModalBuilder()
            .setCustomId("renameTicketModal")
            .setTitle("Rename Channel")
            .addComponents(
              new Discord.ActionRowBuilder().addComponents(
                new Discord.TextInputBuilder()
                  .setCustomId("renameTicket")
                  .setLabel("New Channel Name")
                  .setStyle(Discord.TextInputStyle.Short)
                  .setRequired(true),
              ),
            );
          await interaction.showModal(modal);
          break;
      }
    }
  }

  if (interaction.customId === "deleteSupportVC") {
    const ticketData = db.getAllTickets();
    const ticketInfo = ticketData.find(
      (t) => t.ticket_id === interaction.channel.id,
    );
    if (ticketInfo && ticketInfo.voiceChannelId) {
      try {
        const voiceChannel = await interaction.guild.channels
          .fetch(ticketInfo.voiceChannelId)
          .catch(() => null);
        if (voiceChannel) {
          await voiceChannel.delete();
          const successEmbed = new Discord.EmbedBuilder()
            .setDescription(
              "✅ Support voice channel has been successfully deleted!",
            )
            .setColor(supportbot.Embed.Colours.Success);
          await interaction.reply({
            embeds: [successEmbed],
            flags: Discord.MessageFlags.Ephemeral,
          });
        } else {
          const errorEmbed = new Discord.EmbedBuilder()
            .setDescription(
              "❌ The associated voice channel could not be found.",
            )
            .setColor(supportbot.Embed.Colours.Error);
          await interaction.reply({
            embeds: [errorEmbed],
            flags: Discord.MessageFlags.Ephemeral,
          });
        }
      } catch (error) {
        console.error("Error deleting the Voice Channel:", error);
        const errorEmbed = new Discord.EmbedBuilder()
          .setDescription(
            "❌ **There was an error trying to delete this voice channel. Please try again later.**",
          )
          .setColor(supportbot.Embed.Colours.Error);
        await interaction.reply({
          embeds: [errorEmbed],
          flags: Discord.MessageFlags.Ephemeral,
        });
      }
    } else {
      const errorEmbed = new Discord.EmbedBuilder()
        .setDescription(
          "⚠️ This button is not linked to a valid voice channel.",
        )
        .setColor(supportbot.Embed.Colours.Warn);
      await interaction.reply({
        embeds: [errorEmbed],
        flags: Discord.MessageFlags.Ephemeral,
      });
    }
  }

  if (interaction.isButton()) {
    if (interaction.customId.startsWith("ticket_ai_enable:")) {
      const ticketId = interaction.customId.split(":")[1];
      const ticket = db.getTicket(ticketId);

      if (!ticket) {
        return interaction.reply({
          content: msgconfig.Ticket.AIMode.TicketNotFound,
          flags: Discord.MessageFlags.Ephemeral,
        });
      }

      try {
        const usingThreads = supportbot.Ticket.TicketType === "threads";

        if (usingThreads) {
          db.setTicketAIState(ticketId, {
            enabled: true,
            aiChannelId: interaction.channel.id,
            aiType: "thread",
            enabledBy: interaction.user.id,
            enabledAt: new Date().toISOString(),
          });

          const embed = new Discord.EmbedBuilder()
            .setDescription(msgconfig.Ticket.AIMode.EnabledMessage)
            .setColor(supportbot.Embed.Colours.Success);

          return interaction.reply({
            embeds: [embed],
            flags: Discord.MessageFlags.Ephemeral,
          });
        }

        let aiChannelId = ticket.aiChannelId;

        if (!aiChannelId) {
          const threadName =
            supportbot.Ticket.AIMode?.ThreadName || "Chat with SupportBot AI";

          const aiThread = await interaction.channel.threads.create({
            name: threadName,
            autoArchiveDuration: 60,
            reason: "ticket ai mode thread",
          });

          await aiThread.members.add(interaction.user.id).catch(() => {});

          aiChannelId = aiThread.id;

          const welcomeEmbed = new Discord.EmbedBuilder()
            .setTitle(msgconfig.Ticket.AIMode.ThreadWelcomeTitle)
            .setDescription(msgconfig.Ticket.AIMode.ThreadWelcomeMessage)
            .setColor(supportbot.Embed.Colours.General);

          await aiThread.send({ embeds: [welcomeEmbed] });
        }

        db.setTicketAIState(ticketId, {
          enabled: true,
          aiChannelId,
          aiType: "thread",
          enabledBy: interaction.user.id,
          enabledAt: new Date().toISOString(),
        });

        const embed = new Discord.EmbedBuilder()
          .setDescription(msgconfig.Ticket.AIMode.EnabledMessage)
          .setColor(supportbot.Embed.Colours.Success);

        return interaction.reply({
          embeds: [embed],
          flags: Discord.MessageFlags.Ephemeral,
        });
      } catch (error) {
        console.error("Error enabling ticket AI:", error);

        return interaction.reply({
          content: msgconfig.Ticket.AIMode.EnableError,
          flags: Discord.MessageFlags.Ephemeral,
        });
      }
    }

    if (interaction.customId.startsWith("ticket_ai_disable:")) {
      const ticketId = interaction.customId.split(":")[1];
      const ticket = db.getTicket(ticketId);

      if (!ticket) {
        return interaction.reply({
          content: msgconfig.Ticket.AIMode.TicketNotFound,
          flags: Discord.MessageFlags.Ephemeral,
        });
      }

      try {
        db.setTicketAIState(ticketId, {
          enabled: false,
          aiChannelId: null,
          aiType: null,
          enabledBy: interaction.user.id,
          enabledAt: null,
        });

        const embed = new Discord.EmbedBuilder()
          .setDescription(msgconfig.Ticket.AIMode.DisabledMessage)
          .setColor(supportbot.Embed.Colours.Success);

        return interaction.reply({
          embeds: [embed],
          flags: Discord.MessageFlags.Ephemeral,
        });
      } catch (error) {
        console.error("Error disabling ticket AI:", error);

        return interaction.reply({
          content: msgconfig.Ticket.AIMode.DisableError,
          flags: Discord.MessageFlags.Ephemeral,
        });
      }
    }

    if (interaction.customId === "unarchiveTicket") {
      if (supportbot.Ticket.TicketType === "threads") {
        await interaction.channel.setArchived(false);
      }
      if (supportbot.Ticket.TicketType === "channels") {
        const { getRole, getChannel } = interaction.client;
        await interaction.channel.setParent(
          supportbot.Ticket.TicketChannelsCategory,
        );
        const ticketData = db.getAllTickets();
        const ticketInfo = ticketData.find(
          (t) => t.ticket_id === interaction.channel.id,
        );
        if (ticketInfo) {
          const user =
            interaction.guild.members.cache.get(ticketInfo.user_id) ||
            ticketInfo.user_id;
          const claimedBy =
            interaction.guild.members.cache.get(ticketInfo.claimed_by) ||
            ticketInfo.claimed_by;
          const Admin = await interaction.guild.roles.fetch(
            supportbot.Roles.StaffMember.Admin,
          );
          const Staff = await interaction.guild.roles.fetch(
            supportbot.Roles.StaffMember.Staff,
          );
          if (user && user.id) {
            await interaction.channel.permissionOverwrites.edit(user.id, {
              ViewChannel: true,
              SendMessages: true,
              ReadMessageHistory: true,
            });
          }
          if (supportbot.ClaimTickets === true) {
            if (claimedBy && claimedBy.id) {
              await interaction.channel.permissionOverwrites.edit(
                claimedBy.id,
                {
                  ViewChannel: true,
                  SendMessages: true,
                  ReadMessageHistory: true,
                },
              );
            }
          }
          if (supportbot.ClaimTickets === false) {
            if (Staff && Staff.id) {
              await interaction.channel.permissionOverwrites.edit(
                claimedBy.id,
                {
                  ViewChannel: true,
                  SendMessages: true,
                  ReadMessageHistory: true,
                },
              );
            }
          }
          if (Admin && Admin.id) {
            await interaction.channel.permissionOverwrites.edit(Admin.id, {
              ViewChannel: true,
              SendMessages: true,
              ReadMessageHistory: true,
            });
          }
          await interaction.channel.permissionOverwrites.edit(
            interaction.guild.roles.everyone.id,
            {
              ViewChannel: false,
              SendMessages: false,
              ReadMessageHistory: false,
            },
          );
        }
      }
      const unrcembed = new Discord.EmbedBuilder()
        .setDescription(msgconfig.Ticket.TicketUnarchived)
        .setColor(supportbot.Embed.Colours.Success);
      await interaction.update({
        embeds: [unrcembed],
        components: [],
      });
    }

    if (interaction.customId === "createticket" || interaction.customId === "openticket") {
      const panelDisabled = panelconfig.Panel === false || supportbot.Ticket?.Enabled === false;
      if (panelDisabled) {
        return interaction.reply({
          content: "Ticket creation is currently disabled.",
          flags: Discord.MessageFlags.Ephemeral,
        });
      }

      if (supportbot.Ticket.TicketReason) {
        const modal = new Discord.ModalBuilder()
          .setCustomId("ticketReasonModal")
          .setTitle("Ticket Reason")
          .addComponents(
            new Discord.ActionRowBuilder().addComponents(
              new Discord.TextInputBuilder()
                .setCustomId("reasonInput")
                .setLabel("Reason")
                .setStyle(Discord.TextInputStyle.Paragraph)
                .setRequired(true),
            ),
          );
        await interaction.showModal(modal);
      } else {
        try {
          const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
          if (!cmd) return;
          await cmd.run(interaction);
        } catch (error) {
          console.error("Error executing the ticket command:", error);
          await interaction.reply({
            content: "An error occurred while creating the ticket.",
            flags: Discord.MessageFlags.Ephemeral,
          });
        }
      }
    }

    if (interaction.customId === "openticket") {
      if (supportbot.Ticket.TicketReason) {
        const modal = new Discord.ModalBuilder()
          .setCustomId("ticketReasonModal")
          .setTitle("Ticket Reason")
          .addComponents(
            new Discord.ActionRowBuilder().addComponents(
              new Discord.TextInputBuilder()
                .setCustomId("reasonInput")
                .setLabel("Reason")
                .setStyle(Discord.TextInputStyle.Paragraph)
                .setRequired(true),
            ),
          );
        await interaction.showModal(modal);
      } else {
        try {
          const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
          if (!cmd) return;
          await cmd.run(interaction);
        } catch (error) {
          console.error(error);
        }
      }
    }

    if (interaction.customId.startsWith("claimticket-")) {
      const ticketChannelId = interaction.customId.split("-")[1];
      const ticketChannel =
        interaction.guild.channels.cache.get(ticketChannelId);
      if (!ticketChannel) {
        return interaction.reply({
          content: "Ticket channel not found.",
          flags: Discord.MessageFlags.Ephemeral,
        });
      }

      const { getRole } = interaction.client;
      const Staff = await getRole(
        supportbot.Roles.StaffMember.Staff,
        interaction.guild,
      );
      const Admin = await getRole(
        supportbot.Roles.StaffMember.Admin,
        interaction.guild,
      );

      const RolePerms = new Discord.EmbedBuilder()
        .setTitle("Invalid Permissions!")
        .setDescription(
          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``,
        )
        .setColor(supportbot.Embed.Colours.Warn);

      if (!Staff || !Admin) {
        return interaction.reply({ embeds: [RolePerms], ephemeral: true });
      }

      const NoPermsClaim = new Discord.EmbedBuilder()
        .setTitle(msgconfig.Ticket.ClaimTickets.NoPermsToClaimTitle)
        .setDescription(
          msgconfig.Ticket.ClaimTickets.NoPermsToClaim.replace(
            "%channel%",
            ticketChannel.name,
          ),
        )
        .setColor(supportbot.Embed.Colours.Error);

      if (
        !interaction.member.roles.cache.has(Staff.id) &&
        !interaction.member.roles.cache.has(Admin.id)
      ) {
        return interaction.reply({ embeds: [NoPermsClaim], ephemeral: true });
      }

      if (supportbot.Ticket.TicketType === "threads") {
        await ticketChannel.members.add(interaction.user.id);
      } else {
        await ticketChannel.permissionOverwrites.create(interaction.user.id, {
          ViewChannel: true,
          SendMessages: true,
          ReadMessageHistory: true,
        });
        await ticketChannel.permissionOverwrites.create(Admin, {
          ViewChannel: true,
          SendMessages: true,
          ReadMessageHistory: true,
        });
        await ticketChannel.permissionOverwrites.create(
          interaction.guild.roles.everyone,
          {
            ViewChannel: false,
          },
        );
      }

      const pingclaimedstaff = await ticketChannel.send(
        `<@${interaction.user.id}>`,
      );
      setTimeout(() => pingclaimedstaff.delete(), 2000);

      const ticketInfo = db.getTicket(ticketChannelId);
      if (ticketInfo) {
        db.updateTicketStatus(ticketChannelId, ticketInfo.status);
        ticketInfo.claimed_by = interaction.user.id;
      }

      const claimMessage = await interaction.message.fetch();
      const claimedEmbed = new Discord.EmbedBuilder(claimMessage.embeds[0].data)
        .setTitle(msgconfig.Ticket.ClaimTickets.ClaimedTitle)
        .setDescription(
          msgconfig.Ticket.ClaimTickets.ClaimMessage_Edit.replace(
            "%user%",
            `${interaction.user.id}`,
          ).replace("%channel%", `${ticketChannel.id}`),
        )
        .setColor(supportbot.Embed.Colours.Success);

      const successfullyClaimed = new Discord.EmbedBuilder()
        .setTitle(msgconfig.Ticket.ClaimTickets.ClaimedTitle)
        .setDescription(
          msgconfig.Ticket.ClaimTickets.Claimed.replace(
            "%channel%",
            `${ticketChannel.id}`,
          ),
        )
        .setColor(supportbot.Embed.Colours.Success);

      await claimMessage.edit({ embeds: [claimedEmbed], components: [] });
      await interaction.reply({
        embeds: [successfullyClaimed],
        ephemeral: true,
      });
    }

    // SUGGESTION INTERACTIONS [START]

    if (
      interaction.customId === "upvote" ||
      interaction.customId === "downvote" ||
      interaction.customId === "removevote"
    ) {
      const suggestion = (typeof db.getSuggestion === "function" ? db.getSuggestion(interaction.message.id) : null) || {
        id: interaction.message.id,
        author_id: "",
        text: "",
        status: "Created",
        upvotes: [],
        downvotes: [],
      };

      const userId = interaction.user.id;

      if (supportbot.Suggestions?.OwnSuggestion === false && suggestion.author_id === userId) {
        return interaction.reply({
          content: "You cannot vote on your own suggestion.",
          flags: Discord.MessageFlags.Ephemeral,
        });
      }

      const voteResult = typeof db.voteSuggestion === "function"
        ? db.voteSuggestion(interaction.message.id, userId, interaction.customId)
        : { upvoteCount: 0, downvoteCount: 0 };

      const oldEmbed = interaction.message.embeds?.[0];
      if (!oldEmbed) {
        return interaction.reply({
          content: "Suggestion embed not found.",
          flags: Discord.MessageFlags.Ephemeral,
        });
      }

      const suggestionText = suggestion.text || oldEmbed.fields?.find((f) => f.name === "Suggestion")?.value || "";
      const authorText = suggestion.author_id
        ? `<@${suggestion.author_id}>`
        : (oldEmbed.fields?.find((f) => f.name === "From")?.value || `<@${userId}>`);

      const updatedEmbed = Discord.EmbedBuilder.from(oldEmbed).setFields([
        { name: "Suggestion", value: suggestionText, inline: true },
        { name: "From", value: authorText },
        {
          name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`,
          value: `${voteResult.upvoteCount}`,
          inline: true,
        },
        {
          name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`,
          value: `${voteResult.downvoteCount}`,
          inline: true,
        },
      ]);

      await interaction.update({ embeds: [updatedEmbed] });
    }
  }

  async function handleInvites(interaction, enable) {
    if (supportbot.Ticket.Invites.StaffOnly) {
      const { getRole, getChannel } = interaction.client;
      const SupportStaff = await getRole(
        supportbot.Roles.StaffMember.Staff,
        interaction.guild,
      );
      const Admin = await getRole(
        supportbot.Roles.StaffMember.Admin,
        interaction.guild,
      );

      if (!SupportStaff || !Admin) {
        return interaction.reply(
          "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
        );
      }

      const NoPerms = new Discord.EmbedBuilder()
        .setTitle("Invalid Permissions!")
        .setDescription(
          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``,
        )
        .setColor(supportbot.Embed.Colours.Warn);

      if (
        !interaction.member.roles.cache.has(SupportStaff.id) &&
        !interaction.member.roles.cache.has(Admin.id)
      ) {
        return interaction.reply({ embeds: [NoPerms] });
      }
    }

    await interaction.channel.setInvitable(enable);

    const message = enable
      ? msgconfig.Ticket.EnableInvites
      : msgconfig.Ticket.DisableInvites;
    const embed = new Discord.EmbedBuilder()
      .setDescription(message)
      .setColor(supportbot.Embed.Colours.General);

    await interaction.reply({
      embeds: [embed],
      flags: Discord.MessageFlags.Ephemeral,
    });
  }

  if (
    interaction.type === Discord.InteractionType.ModalSubmit &&
    interaction.customId === "editProfileModal"
  ) {
    const userId = interaction.user.id;
    const profilePath = `./Data/Profiles/${userId}.json`;

    let profileData;
    if (fs.existsSync(profilePath)) {
      profileData = JSON.parse(fs.readFileSync(profilePath, "utf8"));
    } else {
      profileData = {
        bio: "",
        timezone: "",
        clockedIn: false,
      };
    }

    try {
      const newBio = interaction.fields.getTextInputValue("bio");
      const newTimezone = interaction.fields.getTextInputValue("timezone");

      profileData.bio = newBio;
      profileData.timezone = newTimezone;

      fs.writeFileSync(profilePath, JSON.stringify(profileData, null, 2));

      const updatedProfileEmbed = new Discord.EmbedBuilder()
        .setTitle(`${interaction.user.username}'s Profile`)
        .setColor(supportbot.Embed.Colours.General)
        .setThumbnail(interaction.user.displayAvatarURL())
        .addFields(
          { name: "Bio", value: newBio || "No bio set.", inline: false },
          {
            name: "Timezone",
            value: newTimezone || "No timezone set.",
            inline: true,
          },
        );

      if (profileData.clockedIn !== undefined) {
        updatedProfileEmbed.addFields({
          name: "Clocked In Status",
          value: profileData.clockedIn ? "✅ Clocked In" : "❌ Clocked Out",
          inline: true,
        });
      }

      await interaction.reply({
        embeds: [updatedProfileEmbed],
        ephemeral: true,
      });
    } catch (error) {
      console.error("Failed to update profile data: ", error);
      await interaction.reply({
        content:
          "There was an error while updating your profile. Please try again later.",
        flags: Discord.MessageFlags.Ephemeral,
      });
    }
  }
});