diff --git a/API/server.js b/API/server.js
index ee27a10..b58bc4e 100644
--- a/API/server.js
+++ b/API/server.js
@@ -63,6 +63,7 @@ const {
clearGuildResourcesCache,
} = require('../Structures/GuildManager.js');
const { withTimeout } = require('../Structures/asyncTimeout.js');
+const transcriptTemplate = require('../Structures/TranscriptTemplate.js');
const {
listCatalogAddons,
listInstalledAddons,
@@ -1078,24 +1079,87 @@ h1{font-size:1.25rem}a{color:#a78bfa}
});
// --- Transcript API ---
+ const transcriptDir = path.join(__dirname, '../Data/Transcripts');
+
+ const readTranscriptFile = (rawId) => {
+ const id = String(rawId).replace(/[^0-9]/g, '');
+ if (!id) return null;
+ const filePath = path.join(transcriptDir, `${id}-transcript.html`);
+ if (!fs.existsSync(filePath)) return null;
+ const content = fs.readFileSync(filePath, 'utf8');
+ const titleMatch = content.match(/\s*Transcript\s*-\s*([^<]+)\s*<\/title>/i);
+ return {
+ id,
+ filePath,
+ filename: `${id}-transcript.html`,
+ content,
+ ticketName: titleMatch ? titleMatch[1].trim() : null,
+ };
+ };
+
+ const canEditTranscriptTemplate = (req) => {
+ if (req.dashboardService) return true;
+ if (!hasPermission(req.dashboardPermissions, 'transcripts')) return false;
+ if (req.dashboardRole === 'viewer') return false;
+ return true;
+ };
+
+ app.get('/system/transcript-template', p('transcripts'), (req, res) => {
+ try {
+ res.json({ success: true, data: transcriptTemplate.getTemplate() });
+ } catch (err) {
+ res.status(500).json({ success: false, error: 'Failed to load transcript template' });
+ }
+ });
+
+ app.put('/system/transcript-template', p('transcripts'), (req, res) => {
+ if (!canEditTranscriptTemplate(req)) {
+ return forbid(res);
+ }
+ try {
+ const saved = transcriptTemplate.saveTemplate(req.body);
+ res.json({
+ success: true,
+ data: saved,
+ message: 'Transcript appearance saved. New transcripts will use this design.',
+ });
+ } catch (err) {
+ res.status(500).json({ success: false, error: err.message || 'Failed to save template' });
+ }
+ });
+
+ app.post('/system/transcript-template/preview', p('transcripts'), (req, res) => {
+ try {
+ const html = transcriptTemplate.renderPreview(req.body);
+ res.setHeader('Content-Type', 'text/html; charset=utf-8');
+ res.setHeader('Cache-Control', 'no-store');
+ res.send(html);
+ } catch (err) {
+ res.status(500).type('html').send('<!DOCTYPE html><body><h1>Preview failed</h1></body>');
+ }
+ });
+
app.get('/system/transcripts', p('transcripts'), (req, res) => {
- const transcriptDir = './Data/Transcripts';
try {
if (!fs.existsSync(transcriptDir)) {
return res.json({ success: true, data: [] });
}
const files = fs.readdirSync(transcriptDir);
const transcripts = files
- .filter(f => f.endsWith('-transcript.html'))
- .map(f => {
- const stats = fs.statSync(`${transcriptDir}/${f}`);
+ .filter((f) => f.endsWith('-transcript.html'))
+ .map((f) => {
+ const id = f.replace('-transcript.html', '');
+ const stats = fs.statSync(path.join(transcriptDir, f));
+ const parsed = readTranscriptFile(id);
return {
- id: f.replace('-transcript.html', ''),
+ id,
filename: f,
- createdAt: stats.mtime
+ createdAt: stats.mtime.toISOString(),
+ size: stats.size,
+ ticketName: parsed?.ticketName ?? null,
};
})
- .sort((a, b) => b.createdAt - a.createdAt);
+ .sort((a, b) => new Date(b.createdAt) - new Date(a.createdAt));
res.json({ success: true, data: transcripts });
} catch (err) {
res.status(500).json({ success: false, error: 'Failed to list transcripts' });
@@ -1103,18 +1167,51 @@ h1{font-size:1.25rem}a{color:#a78bfa}</style></head><body>
});
app.get('/system/transcripts/:id', p('transcripts'), (req, res) => {
- const id = req.params.id.replace(/[^0-9]/g, ''); // Sanitize ID
- const filePath = `./Data/Transcripts/${id}-transcript.html`;
try {
- if (!fs.existsSync(filePath)) {
+ const transcript = readTranscriptFile(req.params.id);
+ if (!transcript) {
return res.status(404).json({ success: false, error: 'Transcript not found' });
}
- const content = fs.readFileSync(filePath, 'utf8');
- res.json({ success: true, data: content });
+ res.json({ success: true, data: transcript.content });
} catch (err) {
res.status(500).json({ success: false, error: 'Failed to read transcript' });
}
});
+
+ app.get('/system/transcripts/:id/view', p('transcripts'), (req, res) => {
+ try {
+ const transcript = readTranscriptFile(req.params.id);
+ if (!transcript) {
+ return res.status(404).type('html').send(
+ '<!DOCTYPE html><body style="font-family:sans-serif;padding:2rem;background:#0b0f14;color:#e6edf3"><h1>Transcript not found</h1></body>',
+ );
+ }
+ res.setHeader('Content-Type', 'text/html; charset=utf-8');
+ res.setHeader('Cache-Control', 'private, max-age=60');
+ res.send(transcript.content);
+ } catch (err) {
+ res.status(500).type('html').send(
+ '<!DOCTYPE html><body style="font-family:sans-serif;padding:2rem"><h1>Failed to load transcript</h1></body>',
+ );
+ }
+ });
+
+ app.get('/system/transcripts/:id/download', p('transcripts'), (req, res) => {
+ try {
+ const transcript = readTranscriptFile(req.params.id);
+ if (!transcript) {
+ return res.status(404).json({ success: false, error: 'Transcript not found' });
+ }
+ res.setHeader('Content-Type', 'text/html; charset=utf-8');
+ res.setHeader(
+ 'Content-Disposition',
+ `attachment; filename="${transcript.filename}"`,
+ );
+ res.send(transcript.content);
+ } catch (err) {
+ res.status(500).json({ success: false, error: 'Failed to download transcript' });
+ }
+ });
}
}
diff --git a/Configs/supportbot.yml b/Configs/supportbot.yml
index 7288e49..6f7ed82 100644
--- a/Configs/supportbot.yml
+++ b/Configs/supportbot.yml
@@ -63,12 +63,12 @@ Embed:
Roles:
AutoRole:
Enabled: true
- Role: "ROLE_ID"
+ Role: "1491881628065337404"
StaffMember:
- Staff: "ROLE_ID"
- Admin: "ROLE_ID"
- Moderator: "ROLE_ID"
+ Staff: "1198299671576195213"
+ Admin: "1198295676128329799"
+ Moderator: "1198299671576195213"
Mod:
AllowSupportStaff: false
@@ -79,11 +79,11 @@ Roles:
# ----------------------------
Welcome:
- Enabled: true
+ Enabled: false
Channel: "CHANNEL_ID"
Leave:
- Enabled: true
+ Enabled: false
Channel: "CHANNEL_ID"
# ----------------------------
@@ -150,16 +150,16 @@ Ticket:
DMOnRemove: true # DM the user when they are removed from the ticket
DMTranscript: true # DM the user a transcript of the ticket when it is closed
- TicketHome: "1469028381638000725"
+ TicketHome: "1290752269880660079"
# What is TicketHome?
# - Channel where the Ticket creation panel is sent.
# - Channel where ticket threads are made. (only if ticket threads is enabled above.)
# For TicketType: channels
- TicketChannelsCategory: "CATEGORY_ID"
+ TicketChannelsCategory: "1505240336736452809"
TicketChannelsCategory2: "CATEGORY_ID" # This will be used if the first category has reached the max channel limit.
- TicketArchiveCategory: "CATEGORY_ID"
+ TicketArchiveCategory: "1505240336736452809"
# ---
Channel: "ticket-" # The prefix for ticket channel names
@@ -186,7 +186,7 @@ Ticket:
ClaimTickets:
Enabled: false
- Channel: "CHANNEL_ID"
+ Channel: "1290752269880660079"
# Channel where the ticket assignments are sent for staff to claim.
ClaimAcceptTime: 120000
@@ -220,12 +220,12 @@ Ticket:
- "Have you tried resolving the issue yourself?"
Log:
- TicketDataLog: "CHANNEL_ID"
+ TicketDataLog: "1290752269880660079"
TickeDataTitle: "Ticket Data"
- TicketBlacklistLog: "CHANNEL_ID"
+ TicketBlacklistLog: "1290752269880660079"
AIMode:
- Enabled: true
+ Enabled: false
ThreadName: "Chat with SupportBot AI"
WelcomeMessage: "Hi! I’m SupportBot AI. You can chat with me here about your issue."
@@ -234,7 +234,7 @@ Ticket:
# -------------------------
DepartmentSystem:
- Enabled: true
+ Enabled: false
Placeholder: "Choose a ticket department"
DefaultDepartment: "general"
@@ -358,12 +358,12 @@ SelectMenus:
# -------------------------
MessageDelete:
- Channel: "CHANNEL_ID"
+ Channel: "1290752269880660079"
Colour: "#d92525"
MessageUpdate:
- Channel: "CHANNEL_ID"
+ Channel: "1290752269880660079"
Colour: "#f2a024"
Translate:
- TranslateLog: "CHANNEL_ID"
+ TranslateLog: "1290752269880660079"
diff --git a/Configs/transcript-template.yml b/Configs/transcript-template.yml
new file mode 100644
index 0000000..824920f
--- /dev/null
+++ b/Configs/transcript-template.yml
@@ -0,0 +1,33 @@
+Theme:
+ Background: '#0e0e0e'
+ Panel: '#1d1d1d'
+ PanelSecondary: '#222222'
+ PanelTertiary: '#1d2938'
+ Border: '#2e2e2e'
+ Text: '#e6edf3'
+ Muted: '#606060'
+ Accent: '#396ff8'
+ AccentSoft: rgba(34, 197, 94, 0.12)
+ AccentBorder: rgba(34, 197, 94, 0.25)
+ AccentText: '#8df0ad'
+ Link: '#396ff8'
+ AttachmentLink: '#396ff8'
+ CodeBackground: '#0e0e0e'
+Typography:
+ FontFamily: Poppins
+Header:
+ Title: Ticket Transcript
+ Subtitle: Exported conversation log for support ticket **{{ticketName}}**
+ Badge: Closed Transcript
+ ShowMetaCards: true
+Meta:
+ ChannelLabel: Ticket Name
+ TicketIdLabel: Ticket ID
+ MessageCountLabel: Message Count
+ CloseReasonLabel: Close Reason
+ DefaultCloseReason: No Reason Provided.
+Messages:
+ SectionTitle: Messages
+ EmptyState: No messages were found in this ticket.
+Advanced:
+ CustomCss: ''
diff --git a/Data/Transcripts/1505240742992548034-transcript.html b/Data/Transcripts/1505240742992548034-transcript.html
new file mode 100644
index 0000000..b661cc6
--- /dev/null
+++ b/Data/Transcripts/1505240742992548034-transcript.html
@@ -0,0 +1,488 @@
+<!DOCTYPE html>
+<html lang="en">
+<head>
+ <meta charset="UTF-8">
+ <meta name="viewport" content="width=device-width, initial-scale=1.0">
+ <title>Transcript - ticket-0004
+
+
+
+
+
+
+ 
+