8.4
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@@ -117,8 +117,18 @@ Ticket:
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# <@%ticketauthor%> - Tags the user who created the ticket.
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# <#%ticketid%> - Mentions the ticket channel.
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TicketAuthorTitle: "%ticketusername%'s Ticket"
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TicketTitle: "Support Ticket"
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# You can use Markdown formatting in this message:
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# # Heading 1
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# ## Heading 2
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# ### Heading 3
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# **Bold** text
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# *Italic* text
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# -# Small text
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# - Bullet points
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# Links: [text](https://example.com)
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TicketAuthorTitle: "-# %ticketusername%'s Ticket"
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TicketTitle: "## Support Ticket"
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TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
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TicketThumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
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TicketCreatedAlert: ":ticket: Ticked Created: <#%ticketid%>"
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+30
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@@ -13,7 +13,7 @@
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#
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# SupportBot Configuration (supportbot.yml)
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SupportBot_Version: "v8.4-DEV-2"
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SupportBot_Version: "v8.4"
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# -------------------------
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# General
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@@ -21,7 +21,7 @@ SupportBot_Version: "v8.4-DEV-2"
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General:
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Name: "SupportBot"
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Token: ""
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Token: "BOT_TOKEN"
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Addons:
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Enabled: true
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@@ -50,10 +50,10 @@ Activity:
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Embed:
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Colours:
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General: 0x0cc559
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Success: 0x04b545
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Error: 0xd13030
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Warn: 0xfca117
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General: "#0cc559"
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Success: "#04b545"
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Error: "#d13030"
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Warn: "#fca117"
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Footer: "SupportBot | Developed by Emerald Development"
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@@ -66,12 +66,12 @@ Embed:
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Roles:
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AutoRole:
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Enabled: true
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Role: "1202669457751801917"
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Role: "1111111111111111"
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StaffMember:
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Staff: "996420644373811371"
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Admin: "996419960442208326"
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Moderator: "996420644373811371"
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Staff: "1111111111111111"
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Admin: "1111111111111111"
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Moderator: "1111111111111111"
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Mod:
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AllowSupportStaff: false
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@@ -84,11 +84,11 @@ Roles:
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Welcome:
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Enabled: true
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Channel: "1295788797065166869"
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Channel: "1111111111111111"
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Leave:
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Enabled: true
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Channel: "1295788797065166869"
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Channel: "1111111111111111"
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# ----------------------------
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# Suggestions
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@@ -96,8 +96,8 @@ Leave:
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Suggestions:
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Mode: "Channel" # Channel or Forum
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ForumChannel: "1402655496477081671"
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Channel: "1295788900094316706"
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ForumChannel: "1111111111111111"
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Channel: "1111111111111111"
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UpvoteEmoji: "✅"
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DownvoteEmoji: "❌"
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@@ -130,10 +130,10 @@ Suggestions:
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# 4 - Red
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Tags:
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Created: "1418937323118137435"
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Considering: "1418937237156139130"
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Solved: "1418937168029679697"
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Denied: "1418937185469464647"
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Created: "1111111111111111"
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Considering: "1111111111111111"
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Solved: "1111111111111111"
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Denied: "1111111111111111"
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# -------------------------
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# Tickets
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@@ -141,7 +141,7 @@ Suggestions:
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VoiceTickets:
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Name: "%username%'s VC"
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Category: "1419062819688550460"
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Category: "1111111111111111"
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Ticket:
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TicketType: "threads"
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@@ -150,16 +150,16 @@ Ticket:
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# channels - Tickets will be created as channels in the TicketChannelsCategory
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# threads - Tickets will be created as threads through the "TicketHome" channel.
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TicketHome: "1295784943204700171"
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TicketHome: "1111111111111111"
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# What is TicketHome?
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# - Channel where the Ticket creation panel is sent.
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# - Channel where ticket threads are made. (only if ticket threads is enabled above.)
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# For TicketType: channels
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TicketChannelsCategory: "1418988408193155112"
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TicketChannelsCategory2: "1418988456167870615" # This will be used if the first category has reached the max channel limit.
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TicketArchiveCategory: "1418988434600759348"
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TicketChannelsCategory: "1111111111111111"
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TicketChannelsCategory2: "1111111111111111" # This will be used if the first category has reached the max channel limit.
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TicketArchiveCategory: "1111111111111111"
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# ---
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Channel: "ticket-" # The prefix for ticket channel names
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@@ -198,7 +198,7 @@ Ticket:
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ClaimTickets:
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Enabled: true
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Channel: "1295789389619793961"
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Channel: "1111111111111111"
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# Channel where the ticket assignments are sent for staff to claim.
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ClaimAcceptTime: 120000
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@@ -221,7 +221,7 @@ Ticket:
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ReviewSystem:
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Enabled: false
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Channel: "1304480728884445225"
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Channel: "1111111111111111"
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UseModal: true
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Questions:
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@@ -232,9 +232,9 @@ Ticket:
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- "Have you tried resolving the issue yourself?"
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Log:
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TicketDataLog: "1339271338761650290"
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TicketDataLog: "1111111111111111"
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TickeDataTitle: "Ticket Data"
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TicketBlacklistLog: "1339271338761650290"
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TicketBlacklistLog: "1111111111111111"
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# -------------------------
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# Buttons
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@@ -287,12 +287,12 @@ SelectMenus:
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# -------------------------
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MessageDelete:
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Channel: "1202671982932402246"
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Channel: "1111111111111111"
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Colour: "#d92525"
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MessageUpdate:
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Channel: "1202671982932402246"
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Channel: "1111111111111111"
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Colour: "#f2a024"
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Translate:
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TranslateLog: "1202671982932402246"
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TranslateLog: "1111111111111111"
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+25
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@@ -19,19 +19,28 @@
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Panel: true
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LayoutStyle: modern
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# ----------------------------------------
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# Ticket Panel Message Configuration #2b2d31
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# ----------------------------------------
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PanelTitle: "SupportBot"
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PanelColour: "#0cc559"
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Style:
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Title: "## SupportBot Ticket Creation"
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Description: "Click on the button to file a `Ticket` and our team will try their best to assist you in the best way we can!"
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Image: "https://i.imgur.com/dejQvkg.png"
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Color: "#45b463"
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# Leave Color empty to remove the color from the embed/container.
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Layout: "3"
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# Available Layout Styles
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# "1" - Style 1 - Title & Text, Button at the top -- Image at the bottom
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# "2" - Style 2 - Title & Text, Button at the bottom -- Image at the top
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# "3" - Style 3 - The classic look - Title & Text at the top -- Image in the middle -- Button at the bottom
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Button:
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Text: "Create Ticket"
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Emoji: "🎫"
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Color: "2"
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Color: "3"
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# Available Button Styles
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# 1 - Blurple
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@@ -39,10 +48,15 @@ Button:
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# 3 - Red
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# 4 - Green
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TicketPanel_Description: true
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TicketPanel_Thumbnail: false
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TicketPanel_Image: true
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Settings:
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Image: true
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PanelMessage: "Click on the button to file a `Ticket` and our team will try their best to assist you in the best way we can!"
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PanelThumbnail: "https://i.imgur.com/ieeZejl.png"
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PanelImage: "https://i.imgur.com/dejQvkg.png"
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# Text and divider will appear above the image.
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TopTitle: true
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TopDivider: true
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# Text and divider will appear below the image.
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BottomTitle: false
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BottomDivider: false
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# Note: If Image is set to false, the bottom and top settings will look the samme.
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