Delete .DS_Store

Boolean Changes, help menu fix, raw Event, ID Support added

.github/workflows/node.js.yml

@@ -0,0 +1,32 @@
+# This workflow will do a clean install of node dependencies, build the source code and run tests across different versions of node
+# For more information see: https://help.github.com/actions/language-and-framework-guides/using-nodejs-with-github-actions
+
+name: Node.js CI
+
+on:
+  push:
+    branches: [ master ]
+  pull_request:
+    branches: [ master ]
+
+jobs:
+  build:
+
+    runs-on: ubuntu-latest
+
+    strategy:
+      matrix:
+        node-version: [10.x, 12.x, 14.x, 15.x]
+        # See supported Node.js release schedule at https://nodejs.org/en/about/releases/
+
+    steps:
+    - uses: actions/checkout@v2
+    - name: Use Node.js ${{ matrix.node-version }}
+      uses: actions/setup-node@v1
+      with:
+        node-version: ${{ matrix.node-version }}
+    - run: npm ci
+    - run: npm install discord.js --save
+    - run: npm install js-yaml
+    - run: npm run build --if-present
+    - run: node index.js

README.md

@@ -1,10 +1,13 @@
-  > #### SupportBot
+  ![imgur](https://i.imgur.com/TQj40Mt.png)
->
+  
-> - SupportBot is a free to use discord ticket system that is highly customisable to your own brand, 
+  ## What is SupportBot?
-Why use a branded ticket bot when you have the ability to match your ticket bot with your servers name. 
+  
->
+  SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customisation to match your own brand. 
-> - Our Support team is over at [Discord](https://discord.com/invite/jspKFcE) ready to assist with any questions, concerns or setup information regarding SupportBot.
+  
->
+  ## Quick Links
-> - [Download via Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518)
+  
-> - [Download via MC-Market](https://www.mc-market.org/resources/8940/)
+  **|** [Discord](https://emeraldsrv.dev/discord) **|**
-
+  [Hosting](https://emeraldsrv.dev/hosting) **|**
+  [Documentation](https://docs.emeraldsrv.dev) **|**
+  [Download via Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518) **|**
+  [Download via MC-Market](https://www.mc-market.org/resources/8940/) **|**

commands/addUser.js

@@ -12,11 +12,10 @@ module.exports = {
     description: supportbot.AddUserDesc,
 
     execute(message, args) {
-        if (supportbot.DeleteMessages == "true") message.delete();
+        if (supportbot.DeleteMessages) message.delete();
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.AddUser}!`);
+        
-
+        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
+        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) || message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
 
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")

commands/announce.js

@@ -14,11 +14,9 @@ module.exports = {
 
     execute(message, args) {
 	    
-	if (supportbot.DeleteMessages == "true") message.delete();
+	if (supportbot.DeleteMessages) message.delete();
 	    
-        let locateChannel = message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.name === supportbot.AnnouncementChannel);
+        let locateChannel = message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.name === supportbot.AnnouncementChannel) || message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.id === supportbot.AnnouncementChannel)
-
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.AnnounceCommand}!`);
 
         const errornochannel = new Discord.MessageEmbed()
             .setTitle("Invalid Channel")
@@ -27,7 +25,7 @@ module.exports = {
 
         if(!locateChannel) return message.channel.send({ embed: errornochannel });
 
-        let Admins = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin);
+        let Admins = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
 
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")

commands/ban.js

@@ -0,0 +1,108 @@
+// SupportBot, Created by Emerald Services
+// Say Command
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.BanUser,
+    description: supportbot.BanDesc,
+
+    execute(message, args, member) {
+	if (supportbot.DeleteMessages) message.delete();
+	    
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (!message.member.roles.cache.has(SupportStaff.id)) 
+                return message.channel.send({ embed: NoPerms });
+
+            let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
+
+        const errornochannel = new Discord.MessageEmbed()
+            .setTitle("Invalid Channel")
+            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.ModLogChannel}\``)
+            .setColor(supportbot.ErrorColour);
+    
+            if(!locateChannel) return message.channel.send({ embed: errornochannel });
+
+            const user = message.mentions.members.first() || message.guild.members.cache.get(args[0]);
+
+            const embed1 = new Discord.MessageEmbed()
+                .setDescription("> :x: Please provide a reason to ban.\n\n`Try Again!`")
+	            .setColor(supportbot.ErrorColour)
+
+            if (!args[0]) return message.channel.send({
+                embed: embed1
+            });
+
+            const embed2 = new Discord.MessageEmbed()
+                .setDescription("> :detective: **Hmm!** Can\'t seem tp find this user.\n\n`Are they in the server?`")
+	            .setColor(supportbot.EmbedColour)
+
+            if (!user) return message.channel.send({
+                embed: embed2
+            })
+
+            const embed3 = new Discord.MessageEmbed()
+                .setDescription("> :x: **Err No!** Cannot punish this user!\n\n`Reason: Their permissions and or roles are greater than mine.`")
+	            .setColor(supportbot.EmbedColour)
+
+            if(!user.bannable) return message.channel.send({
+                embed: embed3
+            });
+
+            const embed4 = new Discord.MessageEmbed()
+                .setDescription("> :joy: **OML!** Did you really just try to ban yourself!")
+	            .setColor(supportbot.EmbedColour)
+
+            if(user.id === message.author.id) return message.channel.send({
+                embed: embed4
+            });
+
+            let reason = args.slice(1).join(" ");
+
+            if(!reason) reason = 'No Reason Provided.';
+
+            const embed5 = new Discord.MessageEmbed()
+                .setDescription("> :thinking: **Hmm** Something seems to have gone wrong.\n\n`Check your system for errors!`")
+	            .setColor(supportbot.EmbedColour)
+
+                  user.ban({ days: supportbot.DaysBannedFor, reason: `${reason}` }).catch(err => { 
+                    message.channel.send({ embed: embed5 })
+                      console.log(err)
+                  })
+
+
+            const successEmbed = new Discord.MessageEmbed()
+                .setDescription(`> :white_check_mark: **OOF!** ${user} has been banned!`)
+                .setColor(supportbot.SuccessColour)
+            message.channel.send({
+                embed: successEmbed
+            })
+
+            const logEmbed = new Discord.MessageEmbed()
+                .setTitle(supportbot.BanTitle)
+                .setThumbnail(supportbot.ModThumbnail)
+                .addField('Banned User:', user)
+                .addField('Staff Member', message.author)
+                .addField('Reason:', reason)
+                .setFooter(supportbot.EmbedFooter)
+                .setColor(supportbot.BanLogColour)
+                .setTimestamp()
+
+                locateChannel.send({ embed: logEmbed })
+    
+
+
+    } 
+    
+};

commands/blacklistUser.js

@@ -0,0 +1,100 @@
+// SupportBot, Created by Emerald Services
+// Blacklist Command
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.BlacklistUser,
+    description: supportbot.BlacklistDesc,
+
+    execute(message, args) {
+        if (supportbot.DeleteMessages) message.delete();
+
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
+            .setColor(supportbot.WarningColour)
+
+        if (!message.member.roles.cache.has(SupportStaff.id)) {
+            return message.channel.send({ embed: NoPerms });
+        }
+
+        let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
+
+        const user = message.mentions.members.first() || message.guild.members.cache.get(args[0]);
+
+        const errornochannel = new Discord.MessageEmbed()
+            .setTitle("Invalid Channel")
+            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.ModLogChannel}\``)
+            .setColor(supportbot.ErrorColour);
+    
+        if(!locateChannel) return message.channel.send({ embed: errornochannel });
+
+        const embed1 = new Discord.MessageEmbed()
+                .setDescription("> :x: Please mention or write an ID\n\n`Try Again!`")
+	            .setColor(supportbot.ErrorColour)
+
+        if (!args[0]) return message.channel.send({
+                embed: embed1
+        });
+
+        const embed2 = new Discord.MessageEmbed()
+                .setDescription("> :detective: **Hmm!** Can\'t seem tp find this user.\n\n`Are they in the server?`")
+	            .setColor(supportbot.EmbedColour)
+
+        if (!user) return message.channel.send({
+            embed: embed2
+        });
+
+        let role = message.guild.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || message.guild.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)
+
+        const embed3 = new Discord.MessageEmbed()
+            .setDescription("> :detective: **Hmm!** Can\'t seem to find the blacklist role.\n\n`Did you created it?")
+            .setColor(supportbot.ErrorColour)
+        
+
+        if (!role) return message.channel.send({
+            embed: embed3
+        });
+
+        const embed4 = new Discord.MessageEmbed()
+            .setDescription(`${user} is already blacklisted`)
+            .setColor(supportbot.ErrorColour)
+        
+        if(user.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || user.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
+            return message.channel.send({
+                embed: embed4
+            })
+        };
+
+        user.roles.add(role);
+
+        const embed5 = new Discord.MessageEmbed()
+            .setDescription(`Blacklisted ${user} successfully from creating a ticket`)
+            .setColor(supportbot.EmbedColour)
+
+        message.channel.send({
+            embed: embed5
+        });
+
+        const logEmbed = new Discord.MessageEmbed()
+                .setTitle(supportbot.BlacklistTitle)
+                .setThumbnail(supportbot.ModThumbnail)
+                .addField('Banned User:', user)
+                .addField('Staff Member', message.author)
+                .setFooter(supportbot.EmbedFooter)
+                .setColor(supportbot.BlacklistColour)
+                .setTimestamp()
+
+        locateChannel.send({ embed: logEmbed });
+
+    }
+
+};

commands/botSay.js

@@ -13,11 +13,9 @@ module.exports = {
     description: supportbot.BotSayDesc,
 
     execute(message, args) {
-	if (supportbot.DeleteMessages == "true") message.delete();
+	if (supportbot.DeleteMessages) message.delete();
 	    
-        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff);
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Staff)
-
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.BotSay}!`);
 
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")

commands/close.js

@@ -13,10 +13,8 @@ module.exports = {
     description: supportbot.CloseTicketDesc,
 
     execute(message, args) {
-        if (supportbot.DeleteMessages == "true") message.delete();
+        if (supportbot.DeleteMessages) message.delete();
         
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.CloseTicket}!`);
-
         if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
             const Exists = new Discord.MessageEmbed()
                 .setTitle("No Ticket Found!")
@@ -28,7 +26,7 @@ module.exports = {
 
         }
 
-        if (supportbot.CloseConfirmation === "true") {
+        if (supportbot.CloseConfirmation) {
             const CloseTicketRequest = new Discord.MessageEmbed()
                 .setTitle(`**${supportbot.ClosingTicket}**`)
                 .setDescription(`Please confirm by repeating the following word.. \`${supportbot.ClosingConfirmation_Word}\` `)
@@ -42,7 +40,7 @@ module.exports = {
 
                     
                 }).then( collected => {
-                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
+                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || message.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
                     let user = message.author;
                     let reason = args.join(" ") || "No Reason Provided.";
 
@@ -94,9 +92,9 @@ module.exports = {
 
         }
 
-        if (supportbot.CloseConfirmation === "false") {
+        if (!supportbot.CloseConfirmation) {
 
-                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
+                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || message.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
                     let user = message.author;
                     let reason = args.join(" ") || "No Reason Provided.";
 

commands/help.js

@@ -12,13 +12,15 @@ module.exports = {
     description: supportbot.HelpDesc,
 
     execute(message, args) {
-	if (supportbot.DeleteMessages == "true") message.delete();
+	if (supportbot.DeleteMessages) message.delete();
-        
-    console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.HelpCommand}!`);
 
+    let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff) || message.guild.roles.cache.find(staffRole => staffRole.id === supportbot.Staff);
+    let AdminStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin);
+        
+    if (supportbot.HelpMenu) {
         let generalCommands = "";
             generalCommands += `**${supportbot.Prefix}${supportbot.HelpCommand}** ${supportbot.HelpDesc}\n`;
-            generalCommands += `**${supportbot.Prefix}${supportbot.LinksCommand}** ${supportbot.LinkDesc}\n`;
+            generalCommands += `**${supportbot.Prefix}${supportbot.LinksCommand}** ${supportbot.LinksDesc}\n`;
             generalCommands += `**${supportbot.Prefix}${supportbot.SuggestCommand}** ${supportbot.SuggestionDesc}\n`;
             generalCommands += `**${supportbot.Prefix}${supportbot.PingCommand}** ${supportbot.PingDesc}\n`;
         
@@ -30,26 +32,52 @@ module.exports = {
             staffCommands += `**${supportbot.Prefix}${supportbot.AddUser} <user#0000>** ${supportbot.AddUserDesc}\n`
             staffCommands += `**${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>** ${supportbot.RemoveUserDesc}\n`
             staffCommands += `**${supportbot.Prefix}${supportbot.BotSay}** ${supportbot.BotSayDesc}\n` 
-            staffCommands += `**${supportbot.Prefix}${supportbot.AnnounceCommand}** ${supportbot.AnnounceDesc}\n` 
+            staffCommands += `**${supportbot.Prefix}${supportbot.PurgeMessage}** ${supportbot.PurgeDesc}\n` 
+	    
+        let adminCommands = "";
+            adminCommands += `**${supportbot.Prefix}${supportbot.AnnounceCommand}** ${supportbot.AnnounceDesc} \`Admin Only\`\n` 
+            adminCommands += `**${supportbot.Prefix}${supportbot.BanUser}** ${supportbot.BanDesc} \`Admin Only\` \n` 
+            adminCommands += `**${supportbot.Prefix}${supportbot.KickUser}** ${supportbot.KickDesc} \`Admin Only\` \n` 
+            adminCommands += `**${supportbot.Prefix}${supportbot.BlacklistUser}** ${supportbot.BlacklistDesc} \`Admin Only\` \n` 
             
-        const HelpCommandEmbed = new Discord.MessageEmbed()
+        const HelpEmbed1 = new Discord.MessageEmbed()
             .setTitle(supportbot.Bot_Name)
             .setThumbnail(message.author.displayAvatarURL())
 
             .addFields(
-                { name: '🖥️ General Commands', value: `${generalCommands}\n`, inline: false },
+                { name: '🖥️ General Commands\n', value: `${generalCommands}\n`, inline: false },
-                { name: '🎫 Support Commands', value: `${supportCommands}\n`, inline: false },
+                { name: '🎫 Support Commands\n', value: `${supportCommands}\n`, inline: false },
             )
 
             .setColor(supportbot.EmbedColour)
             .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL());
 
-            if (message.member.roles.cache.some(role => role.name === supportbot.Staff || supportbot.Admin)) {
+            if (message.member.roles.cache.has(SupportStaff.id)) {
-                HelpCommandEmbed.addFields(
+                HelpEmbed1.addFields(
-                    { name: '🔐 Staff Commands', value: `${staffCommands}\n`, inline: false },
+                    { name: '🔐 Staff Commands\n', value: `${staffCommands}\n`, inline: false },
+                )
+            }
+	    
+            if (message.member.roles.cache.has(AdminStaff.id)) {
+                HelpEmbed1.addFields(
+                    { name: '🔐 Admin Commands\n', value: `${adminCommands}\n`, inline: false },
                 )
             }
 
-	    message.channel.send({ embed: HelpCommandEmbed });
+        if (supportbot.SendHelpPage === "dm") {
+            message.author.send({ 
+                embed: HelpEmbed1
+            });
+        }
+
+        if (supportbot.SendHelpPage === "channel") {
+            message.channel.send({ 
+                embed: HelpEmbed1
+            });
+        }
+
+
+    }
+
     }
 };

commands/kick.js

@@ -0,0 +1,109 @@
+// SupportBot, Created by Emerald Services
+// Say Command
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.KickUser,
+    description: supportbot.KickDesc,
+
+    execute(message, args, member) {
+	if (supportbot.DeleteMessages) message.delete();
+	    
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (!message.member.roles.cache.has(SupportStaff.id)) 
+                return message.channel.send({ embed: NoPerms });
+
+            let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
+
+        const errornochannel = new Discord.MessageEmbed()
+            .setTitle("Invalid Channel")
+            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.ModLogChannel}\``)
+            .setColor(supportbot.ErrorColour);
+    
+            if(!locateChannel) return message.channel.send({ embed: errornochannel });
+
+            const user = message.mentions.members.first() || message.guild.members.cache.get(args[0]);
+
+            const embed1 = new Discord.MessageEmbed()
+                .setDescription("> :x: Please provide a reason to kick.\n\n`Try Again!`")
+	            .setColor(supportbot.ErrorColour)
+
+            if (!args[0]) return message.channel.send({
+                embed: embed1
+            });
+
+            const embed2 = new Discord.MessageEmbed()
+                .setDescription("> :detective: **Hmm!** Can\'t seem tp find this user.\n\n`Are they in the server?`")
+	            .setColor(supportbot.EmbedColour)
+
+            if (!user) return message.channel.send({
+                embed: embed2
+            })
+
+            const embed3 = new Discord.MessageEmbed()
+                .setDescription("> :x: **Err No!** Cannot punish this user!\n\n`Reason: Their permissions and or roles are greater than mine.`")
+	            .setColor(supportbot.EmbedColour)
+
+            if(!user.kickable) return message.channel.send({
+                embed: embed3
+            });
+
+            const embed4 = new Discord.MessageEmbed()
+                .setDescription("> :joy: **OML!** Did you really just try to kick yourself!")
+	            .setColor(supportbot.EmbedColour)
+
+            if(user.id === message.author.id) return message.channel.send({
+                embed: embed4
+            });
+
+            let reason = args.slice(1).join(" ");
+
+            if(!reason) reason = 'No Reason Provided.';
+
+            const embed5 = new Discord.MessageEmbed()
+                .setDescription("> :thinking: **Hmm** Something seems to have gone wrong.\n\n`Check your system for errors!`")
+	            .setColor(supportbot.EmbedColour)
+
+                  user.kick({ reason: `${reason}` }).catch(err => { 
+                    message.channel.send({ embed: embed5 })
+                      console.log(err)
+                  })
+
+
+            const successEmbed = new Discord.MessageEmbed()
+                .setDescription(`> :white_check_mark: **OOF!** ${user} has been kicked!`)
+                .setColor(supportbot.SuccessColour)
+
+            message.channel.send({
+                embed: successEmbed
+            })
+
+            const logEmbed = new Discord.MessageEmbed()
+                .setTitle(supportbot.KickTitle)
+                .setThumbnail(supportbot.ModThumbnail)
+                .addField('Kicked User:', user)
+                .addField('Staff Member', message.author)
+                .addField('Reason:', reason)
+                .setFooter(supportbot.EmbedFooter)
+                .setColor(supportbot.KickLogColour)
+                .setTimestamp()
+
+                locateChannel.send({ embed: logEmbed })
+    
+
+
+    } 
+    
+};

commands/links.js

@@ -13,10 +13,8 @@ module.exports = {
     description: supportbot.LinksDesc,
 
     execute(message, args) {
-        if (supportbot.DeleteMessages == "true") message.delete();
+        if (supportbot.DeleteMessages) message.delete();
         
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.LinksCommand}!`);
-
         const LinksEmbed = new Discord.MessageEmbed()
             .setColor(supportbot.EmbedColour)
 

commands/newticket.js

@@ -18,12 +18,19 @@ module.exports = {
     description: supportbot.NewTicketDesc,
 
     execute(message, args) {
-      if (!message.channel.name === supportbot.ReactionChannel) {
+      if (!message.channel.name === supportbot.ReactionChannel || !message.channel.id === supportbot.ReactionChannel) {
-        if (supportbot.DeleteMessages == "true") message.delete();
+        if (supportbot.DeleteMessages) message.delete();
       }
-        
-      console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.NewTicket}!`);
 
+      let reactionUser = message.guild.members.cache.get(message.author.id)
+
+      if (reactionUser.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || reactionUser.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
+            return message.channel.send(`<@${message.author.id}> ${supportbot.TicketBlackListMessage}`).then(msg => {
+                msg.delete({timeout: 3500})
+            })
+        }
+
+        
       // Ticket ID
       let ticketNumberID = TicketNumberID.pad(message.guild.id);
 
@@ -41,21 +48,21 @@ module.exports = {
 
       message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`, {
         type: "text",
+        permissionOverwrites: [
+          {
+            id: message.guild.roles.everyone,
+            deny: ['VIEW_CHANNEL'],
+          }
+        ]
       }).then(SupportTicket => {
 
         let AllUsers = message.guild.roles.cache.find(everyone => everyone.name === '@everyone')
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
+        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
+        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) || message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
 
-        let DeptRole1 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_1}`)
+        let DeptRole1 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_1}`) || message.guild.roles.cache.find(DepartmentRole => DepartmentRole.id === `${supportbot.DepartmentRole_1}`)
-        let DeptRole2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_2}`)
+        let DeptRole2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_2}`) || message.guild.roles.cache.find(DepartmentRole => DepartmentRole.id === `${supportbot.DepartmentRole_2}`)
-        let DeptRole3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_3}`)
+        let DeptRole3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_3}`) || message.guild.roles.cache.find(DepartmentRole => DepartmentRole.id === `${supportbot.DepartmentRole_3}`)
-        
-        SupportTicket.updateOverwrite(AllUsers, {
-          VIEW_CHANNEL: false,
-          READ_MESSAGES: false,
-          SEND_MESSAGES: false,
-        })
           
         SupportTicket.updateOverwrite(message.author, {
           VIEW_CHANNEL: true,
@@ -75,20 +82,22 @@ module.exports = {
           SEND_MESSAGES: true,
         })
 
+        SupportTicket.updateOverwrite(AllUsers, {
+          VIEW_CHANNEL: false
+        })
+
+        
+
         // Ticket Category
-        let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory)
+        let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory) || message.guild.channels.cache.find(category => category.id === supportbot.TicketCategory)
 
         if (TicketCategory) {
           SupportTicket.setParent(TicketCategory.id)
-        } else {
-          if (message.guild.channels.cache.get(supportbot.TicketCategory)) {
-            SupportTicket.setParent(message.guild.channels.cache.get(supportbot.TicketCategory).id);
-          }
         }
 
         // Ticket Created, Message Sent
 
-        if (supportbot.AllowTicketMentions === "true") {
+        if (supportbot.AllowTicketMentions) {
           SupportTicket.send(`<@${message.author.id}>`)
         }
 
@@ -113,7 +122,7 @@ module.exports = {
           
         }
 
-        if (supportbot.TicketDepartments === "true") {
+        if (supportbot.TicketDepartments) {
           TicketMessage.addFields({ name: 'Departments', value: `${supportbot.DepartmentEmoji_1} **${supportbot.DepartmentTitle_1}**\n${supportbot.DepartmentEmoji_2} **${supportbot.DepartmentTitle_2}**\n${supportbot.DepartmentEmoji_3} **${supportbot.DepartmentTitle_3}**` })
         }
 
@@ -125,7 +134,7 @@ module.exports = {
 
           reacted[ticketNumberID] = false;
 
-          if (supportbot.TicketDepartments === "true") {
+          if (supportbot.TicketDepartments) {
             await msg.react(Emoji_1);
             await msg.react(Emoji_2);
             await msg.react(Emoji_3);
@@ -138,11 +147,11 @@ module.exports = {
                 SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
                 SupportTicket.updateOverwrite(DeptRole1, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
           
-                if (supportbot.AllowStaff === "true") {
+                if (supportbot.AllowStaff) {
                   SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
                 }
           
-                if (supportbot.AllowStaff === "false") {
+                if (!supportbot.AllowStaff) {
                   SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
                 }
 
@@ -151,7 +160,7 @@ module.exports = {
                   .setColor(supportbot.EmbedColour)
                 SupportTicket.send({ embed: Department1 });
 
-                if (supportbot.AllowTicketMentions === "true") {
+                if (supportbot.AllowTicketMentions) {
                   SupportTicket.send(`@here`)
                 }
           
@@ -162,11 +171,11 @@ module.exports = {
                 SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
                 SupportTicket.updateOverwrite(DeptRole2, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
           
-                if (supportbot.AllowStaff === "true") {
+                if (supportbot.AllowStaff) {
                   SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
                 }
 
-                if (supportbot.AllowStaff === "false") {
+                if (!supportbot.AllowStaff) {
                   SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
                 }
           
@@ -175,7 +184,7 @@ module.exports = {
                   .setColor(supportbot.EmbedColour)
                 SupportTicket.send({ embed: Department2 });
 
-                if (supportbot.AllowTicketMentions === "true") {
+                if (supportbot.AllowTicketMentions) {
                   SupportTicket.send(`@here`)
                 }
           
@@ -187,11 +196,11 @@ module.exports = {
                 SupportTicket.updateOverwrite(DeptRole3, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
                 SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
           
-                if (supportbot.AllowStaff === "true") {
+                if (supportbot.AllowStaff) {
                   SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
                 }
 
-                if (supportbot.AllowStaff === "false") {
+                if (!supportbot.AllowStaff) {
                   SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
                 }
           
@@ -200,7 +209,7 @@ module.exports = {
                   .setColor(supportbot.EmbedColour)
                 SupportTicket.send({ embed: Department3 });
 
-                if (supportbot.AllowTicketMentions === "true") {
+                if (supportbot.AllowTicketMentions) {
                   SupportTicket.send(`@here`)
                 }
 
@@ -225,7 +234,7 @@ module.exports = {
   
         });
 
-        if (message.channel.name === supportbot.ReactionChannel) {
+        if (message.channel.name === supportbot.ReactionChannel || message.channel.id === supportbot.ReactionChannel) {
           const CreatedTicket = new Discord.MessageEmbed()
               .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
               .setColor(supportbot.EmbedColour)
@@ -260,7 +269,7 @@ module.exports = {
           .setColor(supportbot.EmbedColour)
           .setFooter(supportbot.EmbedFooter)
 
-        let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog)
+        let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog) || message.guild.channels.cache.find(LocateChannel => LocateChannel.id === supportbot.TicketLog)
 
         if(!locateChannel) return message.channel.send({ embed: errornochannel });
 

commands/ping.js

@@ -12,10 +12,8 @@ module.exports = {
     description: supportbot.PingDesc,
 
     execute(message, args) {        
-	if (supportbot.DeleteMessages == "true") message.delete();
+	if (supportbot.DeleteMessages) message.delete();
         
-    console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.PingCommand}!`)
-
         let ping = Date.now() - message.createdTimestamp + " ms";
         
         const PingCommandEmbed = new Discord.MessageEmbed()

commands/purge.js

@@ -0,0 +1,80 @@
+// SupportBot, Created by Emerald Services
+// Say Command
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.PurgeMessage,
+    description: supportbot.PurgeDesc,
+
+    execute(message, args, member) {
+	if (supportbot.DeleteMessages) message.delete();
+	    
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Staff)
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (!message.member.roles.cache.has(SupportStaff.id)) 
+                return message.channel.send({ embed: NoPerms });
+
+            let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
+
+        const errornochannel = new Discord.MessageEmbed()
+            .setTitle("Invalid Channel")
+            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.ModLogChannel}\``)
+            .setColor(supportbot.ErrorColour);
+    
+            if(!locateChannel) return message.channel.send({ embed: errornochannel });
+
+            const embed1 = new Discord.MessageEmbed()
+                .setDescription(`> :thinking: **Hmm!** Please enter a valid number of message to purge!\n\n\`${supportbot.Prefix}${supportbot.PurgeMessage} <message count>\` `)
+	            .setColor(supportbot.WarningColour)
+
+            if (!args[0]) return message.channel.send({
+                embed: embed1
+            });
+
+            const messagePrune = parseInt(args[0])
+
+            const embed2 = new Discord.MessageEmbed()
+                .setDescription("> :person_facepalming: **Grr!** Can you count? That ain't a number :joy:")
+	            .setColor(supportbot.ErrorColour)
+
+            if (isNaN(messagePrune)) return message.reply({
+                embed: embed2
+            })
+
+            message.channel.bulkDelete(messagePrune).then(() => {
+
+                const embed3 = new Discord.MessageEmbed()
+                    .setDescription(`> :recycle: \`${args[0]} messages\` **have been purged!** `)
+	                .setColor(supportbot.ErrorColour)
+                message.channel.send({
+                    embed: embed3
+                })
+            })
+
+            const logEmbed = new Discord.MessageEmbed()
+                .setTitle(supportbot.PruneLogTitle)
+                .setThumbnail(supportbot.PruneThumbnail)
+                .addField('Messages Purged', `\`${args[0]} messages\``)
+                .addField('Staff Member', message.author)
+                .setFooter(supportbot.EmbedFooter)
+                .setColor(supportbot.PruneColour)
+                .setTimestamp()
+
+                locateChannel.send({ embed: logEmbed })
+    
+
+
+    } 
+    
+};

commands/removeUser.js

@@ -12,12 +12,10 @@ module.exports = {
     description: supportbot.RemoveUserDesc,
 
     execute(message, args) {        
-        if (supportbot.DeleteMessages == "true") message.delete();
+        if (supportbot.DeleteMessages) message.delete();
         
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.RemoveUser}!`);
+        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
-
+        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) || message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
 
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")

commands/suggest.js

@@ -12,11 +12,9 @@ module.exports = {
     description: supportbot.SuggestionDesc,
 
     execute(message, args) {
-	if (supportbot.DeleteMessages == "true") message.delete();
+	if (supportbot.DeleteMessages) message.delete();
 	    
-        let locateChannel = message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.name === supportbot.SuggestionChannel);
+        let locateChannel = message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.name === supportbot.SuggestionChannel) || message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.id === supportbot.SuggestionChannel)
-
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.SuggestCommand}!`);
 
         const errornochannel = new Discord.MessageEmbed()
             .setTitle("Invalid Channel")

events/guildMemberAdd.js

@@ -9,22 +9,23 @@ const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'))
 
 module.exports = async (bot, member) => {
 
-  if (supportbot.SystemMessages === "true") {
+  if (supportbot.SystemMessages) {
-    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel)
+    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel) || member.guild.channels.cache.get(supportbot.SystemMessage_Channel)
     
     if (!SystemChannel) return;
     
     console.log(`[${supportbot.Bot_Name}]: ${member.user.username} has joined ${member.guild.name}!`)
     console.log(supportbot.AutoRole_Role)
     
-    const role = member.guild.roles.cache.find(role => role.name === supportbot.AutoRole_Role)
+    const role = member.guild.roles.cache.find(role => role.name === supportbot.AutoRole_Role) || member.guild.roles.cache.find(role => role.id === supportbot.AutoRole_Role)
     
     member.roles.add(role).catch(console.error);
     
     if (supportbot.SystemMessage_Type === "embed") {
+        
       const GuildAddMember = new Discord.MessageEmbed()
         .setTitle(supportbot.Welcome_Title)
-        .setDescription(supportbot.WelcomeMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
+        .setDescription(supportbot.WelcomeMessage.replace(/%member%/g, `<@!${member.user.id}>`).replace(/%guildname%/g, member.guild.name))
         .setColor(supportbot.EmbedColour)
 
         if (supportbot.SystemMessage_Icon === "BOT") {
@@ -36,7 +37,7 @@ module.exports = async (bot, member) => {
         }
 
 
-        if (supportbot.SystemMessage_EmbedFooter === "true") {
+        if (supportbot.SystemMessage_EmbedFooter) {
             GuildAddMember.setFooter(supportbot.EmbedFooter)
         }
 

events/guildMemberRemove.js

@@ -9,8 +9,8 @@ const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'))
 
 module.exports = async (bot, member) => {
 
-  if (supportbot.SystemMessages === "true") {
+  if (supportbot.SystemMessages) {
-    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel)
+    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel) || member.guild.channels.cache.get(supportbot.SystemMessage_Channel)
     
     if (!SystemChannel) return;
     

events/message.js

@@ -15,6 +15,8 @@ module.exports = async (bot, message) => {
   	let messageArray = message.content.split(" ");
   	const args = message.content.slice(supportbot.Prefix.length).trim().split(/ +/g);
   	const command = args.shift().toLowerCase();
+    
+    console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]`, `\u001b[36m`, `${message.author.tag}`, `\u001b[33m`, `has executed the command`, `\u001b[36m`,`${supportbot.Prefix}${command}`)
 
   	const cmd = bot.commands.get(command);
   	if(!cmd) return;

events/messageReactionAdd.js

@@ -17,7 +17,7 @@ module.exports = async (client, reaction, user) => {
         channel: reaction.message.channel
     }
 
-    if (supportbot.ReactionTickets === "true") {
+    if (supportbot.ReactionTickets) {
         if (reaction.message.id === tickets.ReactionMessage_ID) {
             if (reaction.emoji.name == supportbot.ReactionEmoji || reaction.emoji.id == supportbot.ReactionEmoji) {
                 await reaction.users.remove(user.id)

events/raw.js

@@ -0,0 +1,26 @@
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+
+
+module.exports = async (bot, message, packet) => {
+    if (!['MESSAGE_REACTION_ADD', 'MESSAGE_REACTION_REMOVE'].includes(packet.t)) return;
+
+    const channel = bot.channels.cache.get(packet.d.channel_id);
+    if (channel.messages.has(packet.d.message_id)) return;
+
+    channel.messages.fetch(packet.d.message_id).then(message => {
+        const emoji = packet.d.emoji.id ? `${packet.d.emoji.name}:${packet.d.emoji.id}` : packet.d.emoji.name;
+        const reaction = message.reactions.get(emoji);
+        if (reaction) reaction.users.set(packet.d.user_id, bot.users.get(packet.d.user_id));
+        if (packet.t === 'MESSAGE_REACTION_ADD') {
+            bot.emit('messageReactionAdd', reaction, bot.users.get(packet.d.user_id));
+        }
+        if (packet.t === 'MESSAGE_REACTION_REMOVE') {
+            bot.emit('messageReactionRemove', reaction, bot.users.get(packet.d.user_id));
+        }
+    });
+}

events/ready.js

@@ -16,11 +16,29 @@ module.exports = async (bot) => {
         
     });
     
-    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
+    console.log(`\u001b[32m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`)
-    console.log(`\u001b[37m`, `${supportbot.Bot_Name} has successfully connected to discord`)
+    console.log(`\u001b[32m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`)
-    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
+    console.log(`\u001b[32m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`)
+    console.log(`\u001b[32m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`)
+    console.log(`\u001b[32m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`)
+    console.log(`\u001b[32m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`)
+    console.log(`\u001b[32m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`)
+    console.log(`\u001b[32m`, `╋╋╋╋╋╋╋┗┛╋┗┛`)
+    console.log(`	`)
+    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
+    console.log(`	`)
+    console.log(`\u001b[33m`, `${supportbot.Bot_Name}`, `\u001b[36m`, `Connected to Discord`)
+    console.log(`\u001b[33m`, `Documentation:`, `\u001b[36m`, `https://docs.emeraldsrv.dev`)
+    console.log(`\u001b[33m`, `Discord:`, `\u001b[36m`, `https://emeraldsrv.dev/discord`)
+    console.log(`\u001b[33m`, `Hosting:`, `\u001b[36m`, `https://emeraldsrv.dev/hosting`)
+    console.log(`	`)
+    console.log(`\u001b[37m`, `SupportBot proudly created by Emerald Services`)
+    console.log(`	`)
+    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
+    
 
-    if (supportbot.ReactionTickets === "true") {
+    
+    if (supportbot.ReactionTickets === true) {
         let chan1 = bot.channels.cache.find(channel => channel.name === supportbot.ReactionChannel)
 
         if (!chan1) {
@@ -34,13 +52,17 @@ module.exports = async (bot) => {
                 .setColor(supportbot.SuccessColour)
                 .setFooter(supportbot.EmbedFooter);
             
-            if (supportbot.ReactionPanel_Description = true) {
+            if (supportbot.ReactionPanel_Description === true) {
                 embed.setDescription(supportbot.ReactionDescription)
             }
             
-            if (supportbot.ReactionPanel_Thumbnail = true) {
+            if (supportbot.ReactionPanel_Thumbnail === true) {
                 embed.setThumbnail(supportbot.ReactionThumbnail)
             }
+
+            if (supportbot.ReactionPanel_Image === true) {
+                embed.setImage(supportbot.ReactionImage)
+            }
             
             bot.channels.cache.find(channel => channel.name === supportbot.ReactionChannel).send({ 
                 embed: embed 

index.js

@@ -1,15 +1,13 @@
-//        _________                                  __ __________        __   
+//      ___                            _    ___        _   
-//       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
+//    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_ 
-//       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
+//     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |  
-//       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
+//     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|  
-//      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
+//                |_|  |_|                                  
-//              \/      |__|   |__|                             \/             
 //
-//                      SupportBot version 6.1
+//           SupportBot created by Emerald Services
-//                      Created by Emerald Services
+//           Installed with MIT License
-//                      Installed with MIT License
 //
-//                      Support Server: discord.gg/jspKFcE
+//           Discord Support: https://emeraldsrv.dev/discord
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -33,23 +31,30 @@ String.prototype.toProperCase = function () {
 const init = async () => {
     const evtFiles = await readdir("./events/");
     
+        console.info(`\u001b[36m`, `➢ SupportBot Events`);
+        console.info(`	`);
+    
     evtFiles.forEach((file, i) => {
         const eventName = file.split(".")[0];
         const event = require(`./events/${file}`);
-        
+        console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `#${i + 1} Event Loaded: ${eventName.toProperCase()} `);
-        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Event Loaded: ${eventName.toProperCase()} `);
         
         bot.on(eventName, event.bind(null, bot));
         delete require.cache[require.resolve(`./events/${file}`)];
     });
 
-    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Successfully loaded ${evtFiles.length} events.`);
+    console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `Successfully loaded ${evtFiles.length} events.`);
-    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
+    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
+    console.log(`	`)
 };
 
 init();
 
 fs.readdir("./commands/", (err, files) => {
+    
+        console.info(`\u001b[36m`, `➢ SupportBot Commands`);
+        console.info(`	`);
+    
     if (err) console.info(err, "error");
     
     let jsfiles = files.filter((f) => f.split(".").pop() === "js");
@@ -61,32 +66,40 @@ fs.readdir("./commands/", (err, files) => {
   
     jsfiles.forEach((f, i) => {
         let props = require(`./commands/${f}`);
-        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
+        
+        console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
         bot.commands.set(props.name, props);
     });
 
-    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Loaded ${jsfiles.length} commands!`);
+    console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `Loaded ${jsfiles.length} commands!`);
-    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
+    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
+    console.log(`	`)
 });
 
 fs.readdir("./addons/", (err, files) => {
+    
+        console.info(`\u001b[36m`, `➢ SupportBot Addons`);
+        console.info(`	`);
+    
     if (err) console.info(err, "error");
     
     let jsfiles = files.filter((f) => f.split(".").pop() === "js");
 
     if (jsfiles.length <= 0) {
-        console.log(`[${supportbot.Bot_Name}]: No addons found. You can download addons from https://emeraldservices.xyz`);
+        console.log(`[${supportbot.Bot_Name}]: No addons found. You can download addons from https://emeraldsrv.dev`);
         return;
     }
   
     jsfiles.forEach((f, i) => {
         let props = require(`./addons/${f}`);
-        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
+        
+        console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `#${i + 1} Addon Loaded: ${props.name.toProperCase()}`);
         bot.commands.set(props.name, props);
     });
 
-    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Loaded ${jsfiles.length} commands!`);
+    console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `Loaded ${jsfiles.length} addons!`);
-    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
+    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
+    console.log(`	`)
 });
 
-bot.login(supportbot.Token);
+bot.login(supportbot.Token);

lang/README.md

@@ -1,3 +1,8 @@
 SupportBot Language Compatibility
 
-In order to switch languages simple remove the current existig configuration file and replace it with one of the files here renamnig the file to "supportbot-config.yml" from (for example) "supportbot-config_es.yml" to home directory of SupportBot.
+In order to switch languages simple remove the current existig configuration file and replace it with one of the files here renamnig the file to "supportbot-config.yml" from (for example) "supportbot-config_es.yml" to home directory of SupportBot.
+
+-> Delete the existing supportbot-config.yml file
+-> Download the new file for whatever language
+-> Upload the file to SupportBot and rename it to supportbot-config.yml
+-> Job Done, restart the bot :wink:

lang/supportbot-config_ENG.yml

@@ -45,6 +45,12 @@ LockdownRole: "@everyone"
 Staff: "Staff"
 Admin: "Admin"
 
+# Help Configuration
+
+HelpMenu_withKey: "false"
+# If set to true, emojis will be used as a key to define the access level of commands.
+
+
 # Ticket Configuration
 
 TicketChannel: "ticket"
@@ -58,14 +64,19 @@ AllowTicketMentions: "true"
 # Set to "true" to allow the ticket to mention the author and the support team.
 # Set to "false" to dis-allow mentions within tickets.
 
-
 # Ticket Panel (Ticket Reaction Create)
 
-ReactionTickets: "true"
+ReactionTickets: true
 ReactionMessage: "React with %reaction_emoji% to create a Support Ticket!"
+ReactionPanel_Description: true
+ReactionDescription: "Create a support ticket to contact a member of staff."
 ReactionChannel: "create-ticket"
 ReactionEmoji: "📩"
 # Custom Emojis: <:test:EMOJI_ID>
+ReactionPanel_Thumbnail: true
+ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
+ReactionPanel_Image: true
+ReactionImage: "https://wallpapercave.com/wp/wp4462546.jpg"
 
 Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
 Ticket_Title: "Server Support | %ticketusername%"
@@ -150,6 +161,23 @@ AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
 
 AnnouncementStarter: "What would you like to announce?"
 
+# Moderation System Configuration
+
+BanTitle: "User Banned!"
+DaysBannedFor: 7
+BanLogColour: "#D911B4"
+
+KickTitle: "User Kicked!"
+KickLogColour: "#D9B111"
+
+ModThumbnail: "https://i.imgur.com/l6P3DF6.png"
+ModLogChannel: "mod-logs"
+
+PruneLogTitle: "Bulk Delete"
+PruneThumbnail: "https://i.imgur.com/OAgW2vR.png"
+PruneColour: "#1BA30C"
+
+
 # General Command Configuration
 
 HelpCommand: "help"
@@ -168,10 +196,13 @@ RenameTicket: "rename"
 # Staff Command Configuration
 
 BotSay: "say"
+PurgeMessage: "purge"
 
 # Admin Command Configuration
 
 AnnounceCommand: "announce"
+BanUser: "ban"
+KickUser: "kick"
 
 # Commmand Descriptions
 
@@ -185,6 +216,9 @@ RemoveUserDesc: "Remove a user from a support ticket"
 AddUserDesc: "Add a user to a support ticket"
 SuggestionDesc: "Create a server suggestion"
 BotSayDesc: "Say something with the bot"
+BanDesc: "Ban a member from this server."
+KickDesc: "Kick a member from this server."
+PurgeDesc: "Purge messages from the chat."
 
 # Error / Warining Messages
 

lang/supportbot-config_ES.yml

@@ -58,14 +58,19 @@ AllowTicketMentions: "true"
 # Establecer en "true" para permitir que el boleto mencione al autor y al equipo de apoyo.
 # Establecer en "false" para desautorizar las menciones dentro de los boletos.
 
-
 # Ticket Panel (Ticket Reaction Create)
 
 ReactionTickets: "true"
-ReactionMessage: "React with %reaction_emoji% to create a Support Ticket!"
+ReactionMessage: "React with %reaction_emoji% para crear un Ticket de Soporte!"
-ReactionChannel: "create-ticket"
+ReactionChannel: "crear-ticket"
+ReactionPanel_Description: "true"
+ReactionDescription: "Cree un ticket de soporte para contactar a un miembro del personal."
 ReactionEmoji: "📩"
 # Custom Emojis: <:test:EMOJI_ID>
+ReactionPanel_Thumbnail: true
+ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
+ReactionPanel_Image: true
+ReactionImage: "https://wallpapercave.com/wp/wp4462546.jpg"
 
 Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
 Ticket_Title: "Server Support | %ticketusername%"
@@ -150,6 +155,22 @@ AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
 
 AnnouncementStarter: "¿Qué te gustaría anunciar?"
 
+# Moderation System Configuration
+
+BanTitle: "User Banned!"
+DaysBannedFor: 7
+BanLogColour: "#D911B4"
+
+KickTitle: "User Kicked!"
+KickLogColour: "#D9B111"
+
+ModThumbnail: "https://i.imgur.com/l6P3DF6.png"
+ModLogChannel: "mod-logs"
+
+PruneLogTitle: "Bulk Delete"
+PruneThumbnail: "https://i.imgur.com/OAgW2vR.png"
+PruneColour: "#1BA30C"
+
 # General Command Configuration
 
 HelpCommand: "ayuda"
@@ -168,10 +189,13 @@ RenameTicket: "renombrar"
 # Staff Command Configuration
 
 BotSay: "decir"
+PurgeMessage: "purge"
 
 # Admin Command Configuration
 
 AnnounceCommand: "anunciar"
+BanUser: "ban"
+KickUser: "kick"
 
 # Commmand Descriptions
 
@@ -185,6 +209,9 @@ RemoveUserDesc: "Eliminar un usuario de un ticket de soporte"
 AddUserDesc: "Add un usuario a un ticket de soporte"
 SuggestionDesc: "Crear una sugerencia de servidor"
 BotSayDesc: "Di algo con el bot"
+BanDesc: "Prohibir a un/una miembro de este servidor."
+KickDesc: "Patea a un/una miembro de este servidor."
+PurgeDesc: "Purga los mensajes del chat."
 
 # Error / Warining Messages
 

lang/supportbot-config_FR.yml

@@ -64,8 +64,14 @@ AllowTicketMentions: "true"
 ReactionTickets: "true"
 ReactionMessage: "Réagissez avec %reaction_emoji% pour créer un ticket de support !"
 ReactionChannel: "creer-billet"
+ReactionPanel_Description: "true"
+ReactionDescription: "Créez un ticket de support pour contacter un membre du personnel."
 ReactionEmoji: "📩"
 # Custom Emojis: <:test:EMOJI_ID>
+ReactionPanel_Thumbnail: true
+ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
+ReactionPanel_Image: true
+ReactionImage: "https://wallpapercave.com/wp/wp4462546.jpg"
 
 Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
 Ticket_Title: "Prise en charge du serveur | %ticketusername%"
@@ -150,6 +156,23 @@ AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
 
 AnnouncementStarter: "Qu’aimeriez-vous annoncer?"
 
+# Moderation System Configuration
+
+BanTitle: "User Banned!"
+DaysBannedFor: 7
+BanLogColour: "#D911B4"
+
+KickTitle: "User Kicked!"
+KickLogColour: "#D9B111"
+
+ModThumbnail: "https://i.imgur.com/l6P3DF6.png"
+ModLogChannel: "mod-logs"
+
+PruneLogTitle: "Bulk Delete"
+PruneThumbnail: "https://i.imgur.com/OAgW2vR.png"
+PruneColour: "#1BA30C"
+
+
 # General Command Configuration
 
 HelpCommand: "aide"
@@ -168,10 +191,13 @@ RenameTicket: "renommer"
 # Staff Command Configuration
 
 BotSay: "dire"
+PurgeMessage: "purge"
 
 # Admin Command Configuration
 
 AnnounceCommand: "annoncer"
+BanUser: "ban"
+KickUser: "kick"
 
 # Commmand Descriptions
 
@@ -185,6 +211,9 @@ RemoveUserDesc: "Supprimer un utilisateur d’un ticket de support"
 AddUserDesc: "Ajouter un utilisateur à un ticket de support"
 SuggestionDesc: "Créer une suggestion de serveur"
 BotSayDesc: "Dites quelque chose avec le bot"
+BanDesc: "Bannir un membre de ce serveur."
+KickDesc: "Kick un membre de ce serveur."
+PurgeDesc: "Purgez les messages du chat."
 
 # Error / Warining Messages
 

lang/supportbot-config_GER.yml

@@ -62,9 +62,15 @@ AllowTicketMentions: "true"
 
 ReactionTickets: "true"
 ReactionMessage: "Reagiere mit %reaction_emoji% um ein Ticket zu erstellen!"
+ReactionPanel_Description: "true"
+ReactionDescription: "Erstellen Sie ein Support-Ticket, um einen Mitarbeiter zu kontaktieren."
 ReactionChannel: "create-ticket"
 ReactionEmoji: "📩"
 # Custom Emojis: <:test:EMOJI_ID>
+ReactionPanel_Thumbnail: true
+ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
+ReactionPanel_Image: true
+ReactionImage: "https://wallpapercave.com/wp/wp4462546.jpg"
 
 Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
 Ticket_Title: "Server Support | %ticketusername%"
@@ -149,6 +155,22 @@ AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
 
 AnnouncementStarter: "Was möchtest du ankündigen?"
 
+# Moderation System Configuration
+
+BanTitle: "User Banned!"
+DaysBannedFor: 7
+BanLogColour: "#D911B4"
+
+KickTitle: "User Kicked!"
+KickLogColour: "#D9B111"
+
+ModThumbnail: "https://i.imgur.com/l6P3DF6.png"
+ModLogChannel: "mod-logs"
+
+PruneLogTitle: "Bulk Delete"
+PruneThumbnail: "https://i.imgur.com/OAgW2vR.png"
+PruneColour: "#1BA30C"
+
 # General Command Konfiguration
 
 HelpCommand: "help"
@@ -165,11 +187,15 @@ RemoveUser: "remove"
 RenameTicket: "rename"
 
 # Staff Command Konfiguration
+
 BotSay: "say"
+PurgeMessage: "purge"
 
 # Admin Command Konfiguration
 
 AnnounceCommand: "announce"
+BanUser: "ban"
+KickUser: "kick"
 
 # Commmand Beschreibungen (help)
 
@@ -183,6 +209,9 @@ RemoveUserDesc: "Entferne einen Nutzer aus einem Ticket"
 AddUserDesc: "Füge einen Nutzer einem Ticket hinzu"
 SuggestionDesc: "Erstelle einen Server Vorschlag"
 BotSayDesc: "Sage etwas mit dem Bot"
+BanDesc: "Verbannen Sie ein Mitglied von diesem Server."
+KickDesc: "Treten Sie ein Mitglied von diesem Server."
+PurgeDesc: "Nachrichten aus dem Chat löschen."
 
 # Error / Warning Nachrichten
 

package-lock.json

@@ -0,0 +1,120 @@
+{
+  "name": "supportbot",
+  "version": "7.0.0",
+  "lockfileVersion": 1,
+  "requires": true,
+  "dependencies": {
+    "@discordjs/collection": {
+      "version": "0.1.6",
+      "resolved": "https://registry.npmjs.org/@discordjs/collection/-/collection-0.1.6.tgz",
+      "integrity": "sha512-utRNxnd9kSS2qhyivo9lMlt5qgAUasH2gb7BEOn6p0efFh24gjGomHzWKMAPn2hEReOPQZCJaRKoURwRotKucQ=="
+    },
+    "@discordjs/form-data": {
+      "version": "3.0.1",
+      "resolved": "https://registry.npmjs.org/@discordjs/form-data/-/form-data-3.0.1.tgz",
+      "integrity": "sha512-ZfFsbgEXW71Rw/6EtBdrP5VxBJy4dthyC0tpQKGKmYFImlmmrykO14Za+BiIVduwjte0jXEBlhSKf0MWbFp9Eg==",
+      "requires": {
+        "asynckit": "^0.4.0",
+        "combined-stream": "^1.0.8",
+        "mime-types": "^2.1.12"
+      }
+    },
+    "abort-controller": {
+      "version": "3.0.0",
+      "resolved": "https://registry.npmjs.org/abort-controller/-/abort-controller-3.0.0.tgz",
+      "integrity": "sha512-h8lQ8tacZYnR3vNQTgibj+tODHI5/+l06Au2Pcriv/Gmet0eaj4TwWH41sO9wnHDiQsEj19q0drzdWdeAHtweg==",
+      "requires": {
+        "event-target-shim": "^5.0.0"
+      }
+    },
+    "argparse": {
+      "version": "2.0.1",
+      "resolved": "https://registry.npmjs.org/argparse/-/argparse-2.0.1.tgz",
+      "integrity": "sha512-8+9WqebbFzpX9OR+Wa6O29asIogeRMzcGtAINdpMHHyAg10f05aSFVBbcEqGf/PXw1EjAZ+q2/bEBg3DvurK3Q=="
+    },
+    "asynckit": {
+      "version": "0.4.0",
+      "resolved": "https://registry.npmjs.org/asynckit/-/asynckit-0.4.0.tgz",
+      "integrity": "sha1-x57Zf380y48robyXkLzDZkdLS3k="
+    },
+    "combined-stream": {
+      "version": "1.0.8",
+      "resolved": "https://registry.npmjs.org/combined-stream/-/combined-stream-1.0.8.tgz",
+      "integrity": "sha512-FQN4MRfuJeHf7cBbBMJFXhKSDq+2kAArBlmRBvcvFE5BB1HZKXtSFASDhdlz9zOYwxh8lDdnvmMOe/+5cdoEdg==",
+      "requires": {
+        "delayed-stream": "~1.0.0"
+      }
+    },
+    "delayed-stream": {
+      "version": "1.0.0",
+      "resolved": "https://registry.npmjs.org/delayed-stream/-/delayed-stream-1.0.0.tgz",
+      "integrity": "sha1-3zrhmayt+31ECqrgsp4icrJOxhk="
+    },
+    "discord.js": {
+      "version": "12.5.3",
+      "resolved": "https://registry.npmjs.org/discord.js/-/discord.js-12.5.3.tgz",
+      "integrity": "sha512-D3nkOa/pCkNyn6jLZnAiJApw2N9XrIsXUAdThf01i7yrEuqUmDGc7/CexVWwEcgbQR97XQ+mcnqJpmJ/92B4Aw==",
+      "requires": {
+        "@discordjs/collection": "^0.1.6",
+        "@discordjs/form-data": "^3.0.1",
+        "abort-controller": "^3.0.0",
+        "node-fetch": "^2.6.1",
+        "prism-media": "^1.2.9",
+        "setimmediate": "^1.0.5",
+        "tweetnacl": "^1.0.3",
+        "ws": "^7.4.4"
+      }
+    },
+    "event-target-shim": {
+      "version": "5.0.1",
+      "resolved": "https://registry.npmjs.org/event-target-shim/-/event-target-shim-5.0.1.tgz",
+      "integrity": "sha512-i/2XbnSz/uxRCU6+NdVJgKWDTM427+MqYbkQzD321DuCQJUqOuJKIA0IM2+W2xtYHdKOmZ4dR6fExsd4SXL+WQ=="
+    },
+    "js-yaml": {
+      "version": "4.1.0",
+      "resolved": "https://registry.npmjs.org/js-yaml/-/js-yaml-4.1.0.tgz",
+      "integrity": "sha512-wpxZs9NoxZaJESJGIZTyDEaYpl0FKSA+FB9aJiyemKhMwkxQg63h4T1KJgUGHpTqPDNRcmmYLugrRjJlBtWvRA==",
+      "requires": {
+        "argparse": "^2.0.1"
+      }
+    },
+    "mime-db": {
+      "version": "1.48.0",
+      "resolved": "https://registry.npmjs.org/mime-db/-/mime-db-1.48.0.tgz",
+      "integrity": "sha512-FM3QwxV+TnZYQ2aRqhlKBMHxk10lTbMt3bBkMAp54ddrNeVSfcQYOOKuGuy3Ddrm38I04If834fOUSq1yzslJQ=="
+    },
+    "mime-types": {
+      "version": "2.1.31",
+      "resolved": "https://registry.npmjs.org/mime-types/-/mime-types-2.1.31.tgz",
+      "integrity": "sha512-XGZnNzm3QvgKxa8dpzyhFTHmpP3l5YNusmne07VUOXxou9CqUqYa/HBy124RqtVh/O2pECas/MOcsDgpilPOPg==",
+      "requires": {
+        "mime-db": "1.48.0"
+      }
+    },
+    "node-fetch": {
+      "version": "2.6.1",
+      "resolved": "https://registry.npmjs.org/node-fetch/-/node-fetch-2.6.1.tgz",
+      "integrity": "sha512-V4aYg89jEoVRxRb2fJdAg8FHvI7cEyYdVAh94HH0UIK8oJxUfkjlDQN9RbMx+bEjP7+ggMiFRprSti032Oipxw=="
+    },
+    "prism-media": {
+      "version": "1.3.1",
+      "resolved": "https://registry.npmjs.org/prism-media/-/prism-media-1.3.1.tgz",
+      "integrity": "sha512-nyYAa3KB4qteJIqdguKmwxTJgy55xxUtkJ3uRnOvO5jO+frci+9zpRXw6QZVcfDeva3S654fU9+26P2OSTzjHw=="
+    },
+    "setimmediate": {
+      "version": "1.0.5",
+      "resolved": "https://registry.npmjs.org/setimmediate/-/setimmediate-1.0.5.tgz",
+      "integrity": "sha1-KQy7Iy4waULX1+qbg3Mqt4VvgoU="
+    },
+    "tweetnacl": {
+      "version": "1.0.3",
+      "resolved": "https://registry.npmjs.org/tweetnacl/-/tweetnacl-1.0.3.tgz",
+      "integrity": "sha512-6rt+RN7aOi1nGMyC4Xa5DdYiukl2UWCbcJft7YhxReBGQD7OAM8Pbxw6YMo4r2diNEA8FEmu32YOn9rhaiE5yw=="
+    },
+    "ws": {
+      "version": "7.5.1",
+      "resolved": "https://registry.npmjs.org/ws/-/ws-7.5.1.tgz",
+      "integrity": "sha512-2c6faOUH/nhoQN6abwMloF7Iyl0ZS2E9HGtsiLrWn0zOOMWlhtDmdf/uihDt6jnuCxgtwGBNy6Onsoy2s2O2Ow=="
+    }
+  }
+}

package.json

@@ -1,27 +1,18 @@
 {
   "name": "supportbot",
-  "version": "6.1",
+  "version": "7.0.0",
-  "description": "SupportBot | #1 Self-Hosted Ticket Bot",
+  "description": "SupportBot, a free open-source discord ticket application with ease of use.",
   "main": "index.js",
-  "dependencies": {
-    "discord.js": "^12.5.1",
-    "javascript-obfuscator": "^2.9.4",
-    "js-yaml": "^3.14.0"
-  },
-  "devDependencies": {
-    "node-fetch": ">=2.6.1"
-  },
   "scripts": {
-    "test": "help"
+    "supportbot": "node index.js"
-  },
-  "repository": {
-    "type": "git",
-    "url": "git+https://github.com/1tzemerald/SupportBot.git"
   },
+  "keywords": [
+    "supportbot"
+  ],
   "author": "Emerald Services",
   "license": "MIT",
-  "bugs": {
+  "dependencies": {
-    "url": "https://github.com/1tzemerald/SupportBot/issues"
+    "discord.js": "^12.5.3",
-  },
+    "js-yaml": "^4.1.0"
-  "homepage": "https://emeraldsrv.dev"
+  }
 }

storage/SupportTickets.json

@@ -1,4 +1 @@
-{
+{}
-    "ticket": "ticket-0012", 
-    "id":419821884431925260
-}

storage/TicketID.json

@@ -1,8 +1 @@
-{
+{}
-    "716992597377286145": {
-        "id": 65
-    },
-    "805909541979029524": {
-        "id": 13
-    }
-}

supportbot-config.yml

@@ -1,98 +1,150 @@
-#        _________                                  __ __________        __   
+#      ___                            _    ___        _   
-#       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
+#     / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_ 
-#       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |  
-#       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|  
-#      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
+#                |_|  |_|                                  
-#              \/      |__|   |__|                             \/             
 #
-#                      SupportBot version 6.1
+#           SupportBot created by Emerald Services
-#                      Created by Emerald Services
+#           Installed with MIT License
-#                      Installed with MIT License
 #
-#                      Support Server: discord.gg/jspKFcE
+#           Discord Support: https://emeraldsrv.dev/discord
 
-# General Bot Configuration
+SupportBot Version: "7.0"
 
-Token: "BOT_TOKEN_HERE"
+# -------------------------
-Prefix: "-"
+#   General Configuration
+# -------------------------
+
+Token: "TOKEN HERE"
+Prefix: "!!"
 Bot_Name: "SupportBot"
 
+DeleteMessages: true
+# Should the bot delete command messages after executed?
+
+# -------------------------
+#  Activity Configuration
+# -------------------------
+
 BotActivity: "-help | SupportBot"
+
 StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
-# Must set ActivityType to STREAMING in order for Streaming URL to work in the bots status.
+# Set The ActivityType to "STREAMING" for a streaming status!
 
 ActivityType: "PLAYING"
 # Activity status can either be PLAYING, WATCHING, LISTENING or STREAMING.
 
-DeleteMessages: "true"
+# -------------------------
+#  Embed Configuration
+# -------------------------
 
-# Embed Configuration
+EmbedColour: "#f74343"
-
-EmbedColour: "#04b545"
 EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"
 
 ErrorColour: "#d12519"
 SuccessColour: "#04b545"
 WarningColour: "#fca117" 
 
-# Role Configuration
+# -------------------------
+#  Help Configuration
+# -------------------------
 
-AutoRole: "true"
+HelpMenu: true # Do not change!
-# By setting "AutoRole to 'true' the bot will automatically apply the role below when members joins. Set to 'false' to disable this feature.
+SendHelpPage: "channel" # Set to channel or dm
+
+# -------------------------
+#  Role Configuration
+# -------------------------
+
+AutoRole: true
 AutoRole_Role: "Member"
 LockdownRole: "@everyone"
 
 Staff: "Staff"
 Admin: "Admin"
+TicketBlackListRole: "Blacklisted"
 
-# Ticket Configuration
+# -------------------------
+#  Tickets Configuration
+# -------------------------
 
+# --- General Config ---
+#     --- Start ---
+
+TicketCategory: "Support Tickets"
 TicketChannel: "ticket"
-TicketCategory: "Tickets"
+
 TicketLog: "ticket-logs"
 TranscriptLog: "transcripts"
+
+TranscriptTitle: "Ticket Transcript"
+TicketBlackListMessage: "You are not allowed to open a ticket"
+
 TicketSubject: "description"
-# TicketSubject: "description" means that the subject (reason) of the ticket will be displayed upon the channel description if set to "embed" it will be displayed within the embed.
+# "description" will displays the ticket reason within the channel description
+# "embed" will displays the ticket reason within the ticket embed
 
-AllowTicketMentions: "true"
+AllowTicketMentions: true
-# Set to "true" to allow the ticket to mention the author and the support team.
+# Set to true to allow the ticket to mention the author and the support team.
-# Set to "false" to dis-allow mentions within tickets.
+# Set to false to dis-allow mentions within tickets.
 
+# --- Panel Config ---
+#   --- Start ---
 
-# Ticket Panel (Ticket Reaction Create)
-
-ReactionTickets: "true"
-ReactionMessage: "React with %reaction_emoji% to create a Support Ticket!"
-ReactionPanel_Description: "true"
-ReactionDescription: "Create a support ticket to contact a member of staff."
 ReactionChannel: "create-ticket"
-ReactionEmoji: "📩"
+ReactionEmoji: "📩" 
-# Custom Emojis: <:test:EMOJI_ID>
+# For cusomt emojis: <:emoji_name:EMOJI_ID>
-ReactionPanel_Thumbnail: "true"
+
+ReactionTickets: true
+ReactionMessage: "React with %reaction_emoji% to create a Support Ticket!"
+
+ReactionPanel_Description: true
+ReactionDescription: "Create a support ticket to contact a member of staff."
+
+ReactionPanel_Thumbnail: true
 ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
 
-Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
+ReactionPanel_Image: true
+ReactionImage: "https://wallpapercave.com/wp/wp4462546.jpg"
+
+# --- Creation Config ---
+#      --- Start ---
+
+# Available Placeholders:
+
+# %ticketusername% - User who created the ticket.
+# <@%ticketauthor%> - Tags the user who created the ticket.
+# <#%ticketid%> - Mentions the ticket channel.
+
+
 Ticket_Title: "Server Support | %ticketusername%"
 TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
+
+Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
 NoTicketSubject: "No Reason Provided!"
+
 TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
-TranscriptTitle: "Ticket Transcript"
 
 AddedUser: "👍 <@%user%> has been added to this ticket"
 RemovedUser: "👍 <@%user%> has been removed from this ticket"
 
+# --- Closing Config ---
+#    --- Start ---
+
 ClosingTicket: ":warning: You have requested to close your support ticket."
 ClosingConfirmation_Word: "confirm"
-CloseConfirmation: "true"
+CloseConfirmation: true
-# CloseConfirmation to true will make users confirm that they want to close a their ticket, settings to false will just close the ticket.
 
-# Ticket Department Configuration
+# --- Departments Config ---
+#     --- Start ---
 
-TicketDepartments: "true"
+TicketDepartments: true
-# This option enable or disable the ticket departments. If set false Ticket Departments will not work
 
-AllowStaff: "true"
+AllowStaff: true
-# AllowStaff is an option to whether or not you want the users with the "Staff" role to be able to view inside tickets. If set false "Staff" will not view tickets.
+# If set to true users with the "Staff" role will not be able to view tickets 
+# without a valid department role set below.
+
+# Set to false to allow "Staff" to see tickets whether its a department for them or not.
 
 DepartmentEmoji_1: "🙋"
 DepartmentEmoji_2: "💸"
@@ -109,14 +161,23 @@ DepartmentRole_2: "Admin"
 DepartmentRole_3: "Support"
 # Ticket roles are the roles that will be able to gain access to tickets depending on what department has been choosen. 
 
-# System Message Configuration
+# --------------------------------
+#  System Messages Configuration
+# --------------------------------
 
-SystemMessages: "true"
+# Available Placeholders:
+# %guildname% - This displays the name of the discord server.
+
+SystemMessages: true
+SystemMessage_EmbedFooter: false
 
 SystemMessage_Channel: "system-messages"
 SystemMessage_Type: "embed"
 # There are 2 types of how you can send system messages, 'normal' or 'embed'
+
 SystemMessage_Icon: "USER"
+# USER - This will display the user's icon of who joins.
+# BOT - This will display the bot's icon when a someone joins.
 
 Welcome_Title: "User Joined!"
 WelcomeMessage: "Hello %member%, Welcome to %guildname%!"
@@ -126,27 +187,33 @@ Leave_Title: "User Left!"
 LeaveMessage: "Goodbye %member%, Thank you for visting %guildname%!"
 # %member% define the user who left and %guildnamne% defines the server name.
 
-SystemMessage_EmbedFooter: "false"
+# -------------------------
+#  Links Configuration
+# -------------------------
 
-# LINKS Configuration
+LinksTitle: "Server Links"
-
-LinksTitle: "Quick Links"
 
 LINKS:
   "Website": "https://www.example.com"
   "Store": "https://store.example.com"
   "Discord": "https://discord.gg/example"
 # "Twitter": "https://twitter.com/example"
+# "Add More": "Just follow this format!"
 
-# Suggestions Configuration
+# --------------------------
+#  Suggestion Configuration
+# --------------------------
 
 SuggestionChannel: "suggestions"
 SuggestionTitle: "Suggestion"
+
 SuggestionStarter: "What would you like to suggest?"
 SuggestReact_1: 👍
 SuggestReact_2: 👎
 
-# Announcement Configuration
+# ----------------------------
+#  Announcement Configuration
+# ----------------------------
 
 AnnouncementChannel: "announcements"
 AnnouncementTitle: "Servername Announcement"
@@ -154,14 +221,39 @@ AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
 
 AnnouncementStarter: "What would you like to announce?"
 
-# General Command Configuration
+# --------------------------
+#  Moderation Configuration
+# --------------------------
+
+BanTitle: "User Banned!"
+DaysBannedFor: 7
+BanLogColour: "#D911B4"
+
+KickTitle: "User Kicked!"
+KickLogColour: "#D9B111"
+
+ModThumbnail: "https://i.imgur.com/l6P3DF6.png"
+ModLogChannel: "mod-logs"
+
+PruneLogTitle: "Bulk Delete"
+PruneThumbnail: "https://i.imgur.com/OAgW2vR.png"
+PruneColour: "#1BA30C"
+
+BlacklistTitle: "Blacklisted User"
+BlacklistColour: "#000000"
+
+# --------------------------
+#  Command Configuration
+# --------------------------
+
+# --- User Commands ---
 
 HelpCommand: "help"
 LinksCommand: "links"
 PingCommand: "ping"
 SuggestCommand: "suggest"
 
-# Support Command Configuration
+# --- Ticket Commands ---
 
 NewTicket: "ticket"
 CloseTicket: "close"
@@ -169,15 +261,21 @@ AddUser: "add"
 RemoveUser: "remove"
 RenameTicket: "rename"
 
-# Staff Command Configuration
+# --- Staff/Admin Commands ---
 
 BotSay: "say"
-
+PurgeMessage: "purge"
-# Admin Command Configuration
 
 AnnounceCommand: "announce"
+BanUser: "ban"
+KickUser: "kick"
+BlacklistUser: "blacklist"
 
-# Commmand Descriptions
+# --------------------------
+#  Messages Configuration
+# --------------------------
+
+# --- Command Messages ---
 
 NewTicketDesc: "Create a new support ticket"
 AnnounceDesc: "Create a server announcement"
@@ -189,8 +287,12 @@ RemoveUserDesc: "Remove a user from a support ticket"
 AddUserDesc: "Add a user to a support ticket"
 SuggestionDesc: "Create a server suggestion"
 BotSayDesc: "Say something with the bot"
+BanDesc: "Ban a member from this server."
+KickDesc: "Kick a member from this server."
+PurgeDesc: "Purge messages from the chat."
+BlacklistDesc: "Decline a member to open a ticket"
 
-# Error / Warining Messages
+# Error / Warning Messages
 
 IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
 InvalidChannel: ":x: **Err!** Channel not found. Please create it!"