// SupportBot, Created by Emerald Services
// Close Command
const Discord = require("discord.js");
const fs = require("fs");
const yaml = require('js-yaml');
const { execute } = require("./help");
const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
module.exports = {
name: supportbot.CloseTicket,
description: supportbot.CloseTicketDesc,
execute(message, args) {
if (supportbot.DeleteMessages) message.delete();
if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
const Exists = new Discord.MessageEmbed()
.setTitle("No Ticket Found!")
.setDescription(`${supportbot.NoValidTicket}`)
.setColor(supportbot.WarningColour);
message.channel.send({ embed: Exists });
return;
}
if (supportbot.CloseConfirmation) {
const CloseTicketRequest = new Discord.MessageEmbed()
.setTitle(`**${supportbot.ClosingTicket}**`)
.setDescription(`Please confirm by repeating the following word.. \`${supportbot.ClosingConfirmation_Word}\` `)
.setColor(supportbot.EmbedColour);
message.channel.send(CloseTicketRequest).then(m => {
message.channel.awaitMessages( response => response.content.toLowerCase() === supportbot.ClosingConfirmation_Word, {
max: 1,
time: 20000,
errors: [ 'time' ],
}).then( collected => {
let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || message.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
let user = message.author;
let reason = args.join(" ") || "No Reason Provided.";
let name = message.channel.name;
let ticketChannel = message.channel;
message.channel.send(`**${supportbot.ClosingTicket}**`)
.then(() => {
const logEmbed = new Discord.MessageEmbed()
.setTitle(supportbot.TranscriptTitle)
.setColor(supportbot.EmbedColour)
.setFooter(supportbot.EmbedFooter)
.addField("Closed By", message.author.tag)
.addField("Reason", reason);
message.channel.messages.fetch({ limit: 100 }).then( msgs => {
let html = '';
msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
html += `Server Name: ${message.guild.name}
`;
html += `Ticket: ${ticketChannel.name}
`;
html += `Message: ${msgs.size} Messages
`;
msgs.forEach( msg => {
if ( msg.content ) {
html += `User: ${msg.author.tag}
`;
html += `Message: ${msg.content}
`;
html += `-----
`;
}
});
logChannel.send({embeds: [logEmbed]}).catch(err => {
message.reply(err)
})
let file = new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` )
logChannel.send({embeds: [logEmbed], files: [file]}).catch(err => {
message.reply(err)
})
message.channel.delete().catch(error => {
if (error.code !== Discord.Constants.APIErrors.UNKNOWN_CHANNEL) {
console.error('Failed to delete the message:', error);
}
});
})
})
})
}).catch( () => {
interaction.m.edit({content: 'The request to close the ticket has timed out.'}).then(m2 => setTimeout(() => channel.delete(3000)) );
});
}
if (!supportbot.CloseConfirmation) {
let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || message.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
let user = message.author;
let reason = args.join(" ") || "No Reason Provided.";
let name = message.channel.name;
let ticketChannel = message.channel;
message.channel.send(`**${supportbot.ClosingTicket}**`)
.then(() => {
const logEmbed = new Discord.MessageEmbed()
.setTitle(supportbot.TranscriptTitle)
.setColor(supportbot.EmbedColour)
.setFooter(supportbot.EmbedFooter)
.addField("Closed By", message.author.tag)
.addField("Reason", reason);
message.channel.messages.fetch({ limit: 100 }).then( msgs => {
let html = '';
msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
html += `Server Name: ${message.guild.name}
`;
html += `Ticket: ${ticketChannel.name}
`;
html += `Message: ${msgs.size} Messages
`;
msgs.forEach( msg => {
if ( msg.content ) {
html += `User: ${msg.author.tag}
`;
html += `Message: ${msg.content}
`;
html += `-----
`;
}
});
logChannel.send({embeds: [logEmbed]}).catch(err => {
message.reply(err)
})
let file = new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` )
logChannel.send({embeds: [logEmbed], files: [file]}).catch(err => {
message.reply(err)
})
message.channel.delete().catch(error => {
if (error.code !== Discord.Constants.APIErrors.UNKNOWN_CHANNEL) {
console.error('Failed to delete the message:', error);
}
});
})
}).catch( () => {
interaction.m.edit({content: 'The request to close the ticket has timed out.'}).then(m2 => setTimeout(() => channel.delete(3000)) );
});
}
}
};