195 lines
5.6 KiB
YAML
195 lines
5.6 KiB
YAML
# ___ _ ___ _
|
|
# / __> _ _ ___ ___ ___ _ _ _| |_ | . > ___ _| |_
|
|
# \__ \| | || . \| . \/ . \| '_> | | | . \/ . \ | |
|
|
# <___/`___|| _/| _/\___/|_| |_| |___/\___/ |_|
|
|
# |_| |_|
|
|
#
|
|
# SupportBot created by Emerald Services
|
|
# Installed with MIT License
|
|
#
|
|
# Discord Support: https://emeraldsrv.dev/discord
|
|
# Community Resources: https://emeraldsrv.dev/resources
|
|
|
|
SupportBot_Version: "7.2"
|
|
|
|
# -------------------------
|
|
# General Configuration
|
|
# -------------------------
|
|
|
|
Name: "SupportBot"
|
|
# No Prefix, as everything uses the new Slash (/) Commands feature!
|
|
Token: "BOT_TOKEN"
|
|
|
|
# -------------------------
|
|
# Activity Configuration
|
|
# -------------------------
|
|
|
|
BotActivity: "Need Help? /ticket"
|
|
|
|
StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
|
|
# Set The ActivityType to "STREAMING" for a streaming status!
|
|
|
|
ActivityType: "PLAYING"
|
|
# Activity status can either be PLAYING, WATCHING, LISTENING or STREAMING.
|
|
|
|
# -------------------------
|
|
# Embed Configuration
|
|
# -------------------------
|
|
|
|
EmbedColour: "#f74343"
|
|
EmbedFooter: "SupportBot | An Advanced Ticket System"
|
|
|
|
ErrorColour: "#d12519"
|
|
SuccessColour: "#04b545"
|
|
WarningColour: "#fca117"
|
|
|
|
# -------------------------
|
|
# Information Configuration
|
|
# -------------------------
|
|
|
|
InfoTitle: "Information"
|
|
AboutMe: "Hi, I'm SupportBot an advanced discord ticket bot with 100% customization! [Download](https://emeraldsrv.dev/download)"
|
|
|
|
InfoButtonText: "Visit Site"
|
|
InfoURL: "https://emeraldsrv.dev"
|
|
InfoColour: "#f74343"
|
|
|
|
# -------------------------
|
|
# Help Configuration
|
|
# -------------------------
|
|
|
|
HelpMenu: true # Do not change!
|
|
SendHelpPage: "channel" # Set to channel or dm
|
|
|
|
# -------------------------
|
|
# Role Configuration
|
|
# -------------------------
|
|
|
|
AutoRole: true
|
|
AutoRole_Role: "Member"
|
|
LockdownRole: "@everyone"
|
|
|
|
Staff: "Staff"
|
|
Admin: "Admin"
|
|
TicketBlackListRole: "Blacklisted"
|
|
|
|
# ----------------------------
|
|
# Suggestions Configuration
|
|
# ----------------------------
|
|
|
|
SuggestionChannel: "suggestions"
|
|
|
|
# -------------------------
|
|
# Tickets Configuration
|
|
# -------------------------
|
|
|
|
TicketCategory: "Tickets"
|
|
TicketPrefix: "ticket-" # The prefix for ticket channel names
|
|
|
|
TicketLog: "logs"
|
|
TranscriptLog: "transcripts"
|
|
|
|
TranscriptTitle: "Ticket Transcript"
|
|
TicketLog_Title: "Ticket Log"
|
|
TicketBlackListMessage: "You are not allowed to open a ticket"
|
|
|
|
TicketSubject: "description"
|
|
# "description" will displays the ticket reason within the channel description
|
|
# "embed" will displays the ticket reason within the ticket embed
|
|
|
|
AllowTicketMentions: true
|
|
# Set to true to allow the ticket to mention the author and the support team.
|
|
# Set to false to dis-allow mentions within tickets.
|
|
|
|
# --- Creation Config ---
|
|
# --- Start ---
|
|
|
|
# Available Placeholders:
|
|
|
|
# %ticketusername% - User who created the ticket.
|
|
# <@%ticketauthor%> - Tags the user who created the ticket.
|
|
# <#%ticketid%> - Mentions the ticket channel.
|
|
|
|
Ticket_Title: "Server Support | %ticketusername%"
|
|
TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
|
|
|
|
Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
|
|
NoTicketSubject: "No Reason Provided!"
|
|
|
|
TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
|
|
|
|
AddedUser: "👍 <@%user%> has been added to this ticket"
|
|
RemovedUser: "👍 <@%user%> has been removed from this ticket"
|
|
|
|
# --- Buttons Config ---
|
|
# --- Start ---
|
|
|
|
# Discord Button Colour Selection
|
|
# PRIMARY - Blurple
|
|
# DANGER - Red
|
|
# SUCCESS - Green
|
|
# Secondary - Grey
|
|
|
|
TicketLockReaction: "🔒"
|
|
TicketDeleteReaction: "⛔"
|
|
LockTicketCategory: "Archive"
|
|
|
|
TicketCloseEmoji: "❌"
|
|
TicketDeleteEmoji: "⛔"
|
|
TicketLockEmoji: "🔒"
|
|
|
|
TicketCloseColour: "DANGER"
|
|
TicketDeleteColour: "DANGER"
|
|
TicketLockColour: "PRIMARY"
|
|
|
|
TicketDept1Colour: "PRIMARY"
|
|
TicketDept2Colour: "PRIMARY"
|
|
TicketDept3Colour: "PRIMARY"
|
|
|
|
TicketDept1Emoji: "1️⃣"
|
|
TicketDept2Emoji: "2️⃣"
|
|
TicketDept3Emoji: "3️⃣"
|
|
|
|
TranscriptSavedMessage: "📝 **Transcript Saved!**"
|
|
TicketLockMessage: "❌ **Ticket Locked!**"
|
|
TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
|
|
TicketDeleteTime: 5000 # Time must be set in milliseconds.
|
|
|
|
# --- Departments Config ---
|
|
# --- Start ---
|
|
|
|
TicketDepartments: true
|
|
|
|
AllowStaff: true
|
|
# If set to false users with the "Staff" role will not be able to view tickets
|
|
# without a valid department role set below.
|
|
|
|
# Set to false to allow "Staff" to see tickets whether its a department for them or not.
|
|
|
|
DepartmentTitle_1: "General Support"
|
|
DepartmentTitle_2: "Billing Support"
|
|
DepartmentTitle_3: "Admin Team"
|
|
# Ticket department title, This is the title for a ticket department to help users know what is available.
|
|
|
|
DepartmentRole_1: "Support"
|
|
DepartmentRole_2: "Support"
|
|
DepartmentRole_3: "Admin"
|
|
# Ticket roles are the roles that will be able to gain access to tickets depending on what department has been chosen.
|
|
|
|
# --- Closing Config ---
|
|
# --- Start ---
|
|
|
|
ClosingTicket: ":warning: You have requested to close your support ticket."
|
|
ClosingConfirmation_Word: "confirm"
|
|
CloseConfirmation: false
|
|
|
|
# ---------------------------
|
|
# Error / Warning Messages
|
|
# ---------------------------
|
|
|
|
IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
|
|
InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
|
|
UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
|
|
NoValidTicket: ":warning: You cannot execute this command here."
|
|
TicketExists: ":warning: This ticket cannot be opened, It already exists!"
|