276 lines
9.2 KiB
YAML
276 lines
9.2 KiB
YAML
# ___ _ ___ _
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# / __> _ _ ___ ___ ___ _ _ _| |_ | . > ___ _| |_
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# \__ \| | || . \| . \/ . \| '_> | | | . \/ . \ | |
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# <___/`___|| _/| _/\___/|_| |_| |___/\___/ |_|
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# |_| |_|
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#
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# SupportBot created by Emerald Services
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# Installed with MIT License
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#
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# Discord Support: https://discord.gg/emeraldsrv
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# Official Documentation: https://docs.emeraldsrv.com
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# Addons Marketplace: https://community.emeraldsrv.com
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#
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# Messages Configuration (messages.yml)
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# ----------------------------
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# Info Command
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# ----------------------------
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Info:
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Title: "About Us"
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Description: "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand."
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Button: "Visit Site"
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URL: "https://docs.emeraldsrv.com"
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Colour: "#f74343"
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# ----------------------------
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# Welcome/Leave Messages
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# ----------------------------
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Welcome:
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Embed:
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Colour: "#f74343"
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Title: "Welcome to ServerName"
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Message: ":smile: %joined_user% has just landed!"
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Thumbnail: "BOT"
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ImageEnabled: false
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ImageURL: "https://animagelink.png/"
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Leave:
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Embed:
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Colour: "#f74343"
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Title: "Goodbye!"
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Message: ":slight_frown: %joined_user% has recently dropped out!"
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Thumbnail: "BOT"
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ImageEnabled: false
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ImageURL: "https://animagelink.png/"
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# ----------------------------
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# Suggestion Messages
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# ----------------------------
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Suggestions:
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Sent_Title: "Suggestion Sent!"
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Sent: ":white_check_mark: **You have successfully sent a suggestion.**"
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NoSelfVote: ":x: **You cannot vote on your own suggestion.**"
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RemoveVoteButton: "Remove Vote"
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# ----------------------------
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# Ticket Messages
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# ----------------------------
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Ticket:
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# Available Placeholders:
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# %ticketusername% - User who created the ticket.
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# <@%ticketauthor%> - Tags the user who created the ticket.
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# <#%ticketid%> - Mentions the ticket channel.
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TicketAuthorTitle: "%ticketusername%'s Ticket"
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TicketTitle: "Support Ticket"
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TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
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TicketThumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
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TicketCreatedAlert: ":ticket: Ticked Created: <#%ticketid%>"
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TicketExists: "❌ Ticket already exists"
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TicketClaim: ":white_check_mark: Ticket claimed by" #The user who claimed the ticket will be added to the end of this message
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TicketUnclaim: ":white_check_mark: Ticket unclaimed by" #The user who claimed the ticket will be added to the end of this message
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TicketArchived: ":white_check_mark: Ticket archived."
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TicketUnarchived: ":white_check_mark: Ticket unarchived."
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TicketLocked: ":lock: Ticket is locked."
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DisableInvites: "🔒 Invites have been disabled for this ticket."
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EnableInvites: "🔓 Invites have been enabled for this ticket."
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# Available Placeholders:
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# <@%user%> - Tags the user who was added to the ticket.
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Blacklisted: ":x: You are not allowed to open a ticket"
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Muted: ":x: You are `Muted` and therefore not allowed to open any tickets"
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InvalidSubject: "No Reason Provided!"
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ConfirmClose: "Please confirm closing the ticket by clicking the button below."
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CloseTimeout: "Ticket close confirmation timed out."
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RenamedSuccess: "🏷️ Ticket renamed successfully!"
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ClaimTickets:
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ClaimTitle: "Incoming Support Request!"
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ClaimMessage: "A new ticket has been created by <@!%user%>. Click the button below to claim this ticket."
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ClaimMessage_Edit: "<#%channel%> was claimed by <@!%user%>."
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ClaimedTitle: "Ticket Claimed!"
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Claimed: "You have successfully claimed this ticket. <#%channel%>"
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NoPermsToClaimTitle: "Error, no permissions!"
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NoPermsToClaim: ":x: **Err!** You do not permissions to claim this ticket."
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ReassigningTitle: "Reassigning!..."
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ReassigningMessage: "<@%user%> did not claim the ticket. **Reassigning...**"
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TicketQuestions:
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Details:
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Title: "Ticket Details"
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Description: "Questions by <@%user%>" # Use <@%user%> to display the username.
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# ----------------------------
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# Review Messages
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# ----------------------------
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ReviewSystem:
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Rate:
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Title: "Review us!"
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Description: "Please rate our support for this ticket (1-5 stars)."
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Stars:
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One: "⭐ 1 Star"
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Two: "⭐⭐ 2 Stars"
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Three: "⭐⭐⭐ 3 Stars"
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Four: "⭐⭐⭐⭐ 4 Stars"
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Five: "⭐⭐⭐⭐⭐ 5 Stars"
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Comment:
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Title: "Write a comment."
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Description: "Write a comment about your experience."
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ReviewEmbed:
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Title: "Ticket Review"
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CommentTitle: "Comment"
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RatingTitle: "Rating"
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ReviewedStaffTitle: "Reviewed Staff:"
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ReviewedByTitle: "Reviewed By:"
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ReviewEmoji: "⭐"
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Color: "#f7a943"
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# ----------------------------
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# Profile Messages
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# ----------------------------
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TicketStats:
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OpenTickets: "✅ Open Tickets"
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TotalTickets: "🎫 Total Tickets"
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ResponseTime: "⏱️ Average Response Time"
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Title: "Your Ticket Stats"
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# ----------------------------
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# Mod Command Messages
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# ----------------------------
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Mod:
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TicketBlacklist:
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Add:
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Description: "Add a user to the ticket blacklist"
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UserDescription: "User to blacklist"
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AlreadyBlacklisted: ":x: {userTag} is already blacklisted."
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Success: ":white_check_mark: {userTag} has been added to the blacklist. They can no longer use the ticket system."
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Remove:
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Description: "Remove a user from the ticket blacklist"
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UserDescription: "User to remove from blacklist"
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NotBlacklisted: ":x: {userTag} is not blacklisted."
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Success: ":white_check_mark: {userTag} has been removed from the blacklist. They can now use the ticket system again."
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View:
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Description: "View the list of all blacklisted users"
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NoBlacklistedUsers: ":information_source: There are currently no users on the blacklist."
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# ----------------------------
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# Logging Messages
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# ----------------------------
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TicketLog:
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Title: "Ticket Log"
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Colour: "#0cc559"
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TicketBlacklistLog:
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Title: "Ticket Blacklist Log"
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Colour: "#0cc559"
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# ----------------------------
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# Misc Messages
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# ----------------------------
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AddUser:
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NotInTicket_Title: "Ticket Invitation"
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NotInTicket_Description: "This command can only be used within a ticket thread."
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Invite_Title: "User Invited"
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Invite_Description: "%username% has been invited to join the ticket."
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DM_Title: "Ticket Invitation"
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DM_Description: "You have been invited to join the ticket %channelname%. Do you accept?"
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Accept_Label: "Accept"
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Reject_Label: "Reject"
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ViewTicket_Label: "Go to Ticket"
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Accepted_Title: "Invitation Accepted"
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Accepted_Message: "You have been added to the ticket."
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AddedToTicket_Title: "Added to Ticket"
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AddedToTicket_Description: "You have been added to the ticket %channel_link%."
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# Added Message for inside the ticket, this informs everyone inside the ticket that the user has been added.
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Added_Title: "User Added"
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Added_Description: "Successfully added **%username%** to the ticket."
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Declined_Title: "Invitation Declined"
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Declined_Message: "You have declined the invitation."
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NoResponse_Title: "No Response"
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NoResponse_Message: "You did not respond in time. Please contact staff if you wish to join the ticket."
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Error_Title: "Error"
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Error_Adding: "There was an error adding you to the ticket. Please try again."
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DM_Error_Title: "Error"
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DM_Error_Description: "Unable to send a DM to %username%. Please ensure your DMs are enabled."
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Unexpected_Error_Title: "Error"
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Unexpected_Error_Description: "An unexpected error occurred: %error%"
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RemoveUser:
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NotInTicket_Title: "Error"
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NotInTicket_Description: "This command can only be used in ticket threads."
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Removed_Title: "User Removed"
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Removed_Message: "The user has been successfully removed from the ticket."
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RemovedFromTicket_Title: "Removed from Ticket"
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RemovedFromTicket_Description: "You have been removed from the ticket channel %channel_link%."
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Error_Title: "Error"
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Error_Removing: "There was an error removing the user from the ticket."
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ForceAddUser:
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NotInTicket_Title: "Not a Ticket"
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NotInTicket_Description: "This command can only be used within a ticket thread."
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Added_Title: "User Added"
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Added_Description: "Successfully added %username% to the ticket."
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AddedToTicket_Title: "You have been added to a Ticket"
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AddedToTicket_Description: "You have been added to the ticket channel [%channel_link%]."
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Error_Title: "Error"
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Error_Adding: "There was an error adding the user to the ticket."
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Error:
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IncorrectPermissions: ":x: **Error!** You do not have the correct permissions to use this command."
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MissingChannel: ":x: **Error!** Required channel not found. Please ensure it is set up correctly!"
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UserNotFound: ":x: **Error!** Specified user not found. Please check if they are in this server."
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CommandNotAllowedHere: ":warning: This command cannot be used in this channel."
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EntryAlreadyExists: ":warning: Cannot complete the action, as the entry already exists."
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EntryDoesNotExist: ":warning: Cannot complete the action, as the entry does not exist."
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ActionFailed: ":x: **Error!** An error occurred while processing your request. Please try again later."
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