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SupportBot/Configs/supportbot.yml
T
1tzEmerald 9448c4e3d6 26.0-build-1
2026-03-10 20:02:43 +00:00

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# <___/`___|| _/| _/\___/|_| |_| |___/\___/ |_|
# |_| |_|
#
# SupportBot created by Emerald Services
# Installed with MIT License
#
# Discord Support: https://discord.gg/emeraldsrv
# Official Documentation: https://docs.emeraldsrv.dev
# Addons Marketplace: https://community.emeraldsrv.dev
#
# SupportBot Configuration (supportbot.yml)
SupportBot_Version: "v26.0.0-prerelease-1"
# -------------------------
# General
# -------------------------
General:
Name: "SupportBot"
Token: "BOT_TOKEN"
Addons:
Enabled: true
# -------------------------
# Activity
# -------------------------
Activity:
Status: "SupportBot v8"
Type: "Competing"
StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
# Available Types:
# Playing
# Watching
# Listening
# Competing
# Streaming (URL required)
# You can also update the activity via Discord using: /settings
# -------------------------
# Embeds
# -------------------------
Embed:
Colours:
General: "#0cc559"
Success: "#04b545"
Error: "#d13030"
Warn: "#fca117"
Footer: "SupportBot | Developed by Emerald Development"
# Use 0x<hexcode> to change the colour of the embeds.
# -------------------------
# Roles
# -------------------------
Roles:
AutoRole:
Enabled: true
Role: "ROLE_ID"
StaffMember:
Staff: "ROLE_ID"
Admin: "ROLE_ID"
Moderator: "ROLE_ID"
Mod:
AllowSupportStaff: false
# Allow Support Staff to use the /mod command. (More in detail customisation in commands.yml)
# ----------------------------
# System Messages
# ----------------------------
Welcome:
Enabled: true
Channel: "CHANNEL_ID"
Leave:
Enabled: true
Channel: "CHANNEL_ID"
# ----------------------------
# Suggestions
# ----------------------------
Suggestions:
Mode: "Channel" # Channel or Forum
ForumChannel: "FORUM_CHANNEL_ID" # A forum channel, disabled if mode is set to Channel.
Channel: "CHANNEL_ID" # A text channel, disabled if mode is set to Forum.
UpvoteEmoji: "✅"
DownvoteEmoji: "❌"
UpvoteTitle: "Yes"
DownvoteTitle: "No"
OwnSuggestion: true
# If false this will not allow the user to vote for a suggestion they created
# If true this will allow the user to vote for a suggestion they created
ShowUsers: true
Threads:
Enabled: true
Title: "Suggestion-releated Thread"
Reason: "A thread releted to this suggestion"
Buttons:
Upvote: "2"
Downvote: "2"
RemoveVote: "4"
RemoveVote_Title: "Remove Vote"
# Available Button Styles
# 1 - Blurple
# 2 - Grey
# 3 - Green
# 4 - Red
Tags:
Created: "TAG_ID"
Considering: "TAG_ID"
Solved: "TAG_ID"
Denied: "TAG_ID"
# -------------------------
# Tickets
# -------------------------
VoiceTickets:
Name: "%username%'s VC"
Category: "CATEGORY_ID"
Ticket:
TicketType: "threads"
# Available TicketTypes:
# channels - Tickets will be created as channels in the TicketChannelsCategory
# threads - Tickets will be created as threads through the "TicketHome" channel.
UserManagement:
DMOnAdd: true # DM the user when they are added to the ticket
DMOnRemove: true # DM the user when they are removed from the ticket
DMTranscript: true # DM the user a transcript of the ticket when it is closed
TicketHome: "CHANNEL_ID"
# What is TicketHome?
# - Channel where the Ticket creation panel is sent.
# - Channel where ticket threads are made. (only if ticket threads is enabled above.)
# For TicketType: channels
TicketChannelsCategory: "CATEGORY_ID"
TicketChannelsCategory2: "CATEGORY_ID" # This will be used if the first category has reached the max channel limit.
TicketArchiveCategory: "CATEGORY_ID"
# ---
Channel: "ticket-" # The prefix for ticket channel names
TicketsPerUser: 100
TicketReason: true
# If ticket reason is set to false, It will not prompt to create a reason
TicketSubject: "description"
# Available TicketSubjects:
# "description" will display the ticket reason within the channel description
# "embed" will display the ticket reason within the ticket embed
Timeout: 5
# Set to true to allow all staff to access the ticket
Close:
StaffOnly: true
# Set to false is anyone is able to close a ticket.
Invites: # Invites is for ticket threads.
StaffOnly: true
ClaimTickets:
Enabled: true
Channel: "CHANNEL_ID"
# Channel where the ticket assignments are sent for staff to claim.
ClaimAcceptTime: 120000
# How long the assigned user has to accept the ticket before it gets re-assigned to someone else.
# 120000 = 2 Minutes
# 180000 = 3 Minutes
# 240000 = 4 Minutes
# 300000 = 5 Minutes
# Time in Mliseconds
ButtonTitle: "Claim Ticket"
ButtonEmoji: "🎫"
Button: "1"
# Available Button Styles
# 1 - Blurple
# 2 - Grey
# 3 - Green
# 4 - Red
ReviewSystem:
Enabled: true
Channel: "CHANNEL_ID"
UseModal: true
Questions:
Enabled: true # Set to false to disable ticket questions
List:
- "Please provide your account email?"
- "What is the nature of your issue?"
- "Have you tried resolving the issue yourself?"
Log:
TicketDataLog: "CHANNEL_ID"
TickeDataTitle: "Ticket Data"
TicketBlacklistLog: "CHANNEL_ID"
# -------------------------
# Ticket Departments
# -------------------------
DepartmentSystem:
Enabled: true
Placeholder: "Choose a ticket department"
DefaultDepartment: "general"
Departments:
general:
Name: "General Support"
Emoji: "🎫"
Category: "CATEGORY_ID"
Role: "ROLE_ID"
ChannelPrefix: "support-"
DefaultPriority: "normal"
Questions:
- "What do you need help with?"
- "When did the issue start?"
purchase:
Name: "Purchase Support"
Emoji: "💳"
Category: "CATEGORY_ID"
Role: "ROLE_ID"
ChannelPrefix: "purchase-"
DefaultPriority: "high"
Questions:
- "What is your order ID?"
- "What product did you purchase?"
- "What payment issue are you having?"
reports:
Name: "Player Report"
Emoji: "🚨"
Category: "CATEGORY_ID"
Role: "ROLE_ID"
ChannelPrefix: "report-"
DefaultPriority: "normal"
Questions:
- "Who are you reporting?"
- "What happened?"
- "Do you have evidence?"
appeals:
Name: "Ban Appeals"
Emoji: "⚖️"
Category: "CATEGORY_ID"
Role: "ROLE_ID"
ChannelPrefix: "appeals-"
DefaultPriority: "low"
Questions:
- "What punishment are you appealing?"
- "Why should it be reviewed?"
- "Anything else staff should know?"
PrioritySystem:
Enabled: true
DefaultPriority: "Normal"
AllowUsersToChooseOnOpen: true
Priorities:
low:
Name: "Low"
Emoji: "🟢"
normal:
Name: "Normal"
Emoji: "🟡"
high:
Name: "High"
Emoji: "🟠"
urgent:
Name: "Urgent"
Emoji: "🔴"
# -------------------------
# Buttons
# -------------------------
Buttons:
General:
Delete: "🗑️"
DeleteStyle: "4"
Voice:
TicketDeleteText: "Delete Voice Channel"
Tickets:
ClaimEmoji: "🧑‍💻"
ClaimStyle: "1"
Unarchive: "Unarchive Ticket"
Unarchive_Emoji: "♻️"
Unarchive_Style: "2"
Unlock: "Unlock Ticket"
Unlock_Emoji: "🔓"
Unlock_Style: "2"
# Available Button Styles
# 1 - Blurple
# 2 - Grey
# 3 - Green
# 4 - Red
# -------------------------
# Select Menus
# -------------------------
SelectMenus:
Tickets:
PanelEmoji: "⚙️"
CloseEmoji: "🗑️"
ArchiveEmoji: "♻️"
LockEmoji: "🔐"
RenameEmoji: "🏷️"
VCEmoji: "🔊"
EnableInvitesEmoji: "📤"
DisableInvitesEmoji: "📥"
# -------------------------
# Logging
# -------------------------
MessageDelete:
Channel: "CHANNEL_ID"
Colour: "#d92525"
MessageUpdate:
Channel: "CHANNEL_ID"
Colour: "#f2a024"
Translate:
TranslateLog: "CHANNEL_ID"
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