333 lines
12 KiB
JavaScript
333 lines
12 KiB
JavaScript
const fs = require("fs");
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const Discord = require("discord.js");
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const yaml = require("js-yaml");
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const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
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const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
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const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
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const Command = require("../Structures/Command.js");
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module.exports = new Command({
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name: cmdconfig.CloseTicket.Command,
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description: cmdconfig.CloseTicket.Description,
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type: Discord.ApplicationCommandType.ChatInput,
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options: [
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{
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name: "reason",
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description: "Ticket Close Reason",
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type: Discord.ApplicationCommandOptionType.String,
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}
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],
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permissions: cmdconfig.CloseTicket.Permission,
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async run(interaction) {
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const { getRole, getChannel } = interaction.client;
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if (supportbot.Ticket.Close.StaffOnly) {
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let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
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let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
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if (!SupportStaff || !Admin) {
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return interaction.reply("Some roles seem to be missing! Please check for errors when starting the bot.");
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}
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const NoPerms = new Discord.EmbedBuilder()
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.setTitle("Invalid Permissions!")
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.setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
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.setColor(supportbot.Embed.Colours.Warn);
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if (!interaction.member.roles.cache.has(SupportStaff.id) && !interaction.member.roles.cache.has(Admin.id)) {
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return interaction.reply({ embeds: [NoPerms] });
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}
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}
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const isThread = interaction.channel.type === Discord.ChannelType.PrivateThread;
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if (
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(supportbot.Ticket.TicketType === "threads" && !isThread) ||
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(supportbot.Ticket.TicketType === "channels" && interaction.channel.type !== Discord.ChannelType.GuildText)
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) {
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const NotTicketChannel = new Discord.EmbedBuilder()
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.setTitle("Invalid Channel!")
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.setDescription(`This command can only be used in a ${supportbot.Ticket.TicketType === "threads" ? "ticket thread" : "ticket channel"}.`)
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.setColor(supportbot.Embed.Colours.Warn);
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return interaction.reply({ embeds: [NotTicketChannel], ephemeral: true });
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}
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await interaction.deferReply();
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let tickets;
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try {
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tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
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} catch (err) {
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console.error("Error reading ticket data file:", err);
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return interaction.followUp({ content: "There was an error loading ticket data." });
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}
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let TicketData = tickets.tickets.findIndex((t) => t.id === interaction.channel.id);
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let ticket = tickets.tickets[TicketData];
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if (TicketData === -1) {
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const Exists = new Discord.EmbedBuilder()
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.setTitle("No Ticket Found!")
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.setDescription(msgconfig.Error.NoValidTicket)
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.setColor(supportbot.Embed.Colours.Warn);
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return interaction.followUp({ embeds: [Exists] });
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}
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let reason = interaction.options?.getString("reason") || "No Reason Provided.";
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const ticketUserId = ticket.user;
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if (supportbot.Ticket.ReviewSystem.Enabled) {
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const rating = await collectReviewRating(interaction, ticketUserId);
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const comment = await collectReviewComment(interaction, ticketUserId);
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const reviewChannel = await getChannel(supportbot.Ticket.ReviewSystem.Channel, interaction.guild);
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const reviewer = supportbot.Ticket.ClaimTickets ? `<@${ticket.claimedBy}>` : null;
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const reviewEmbed = new Discord.EmbedBuilder()
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.setTitle(msgconfig.ReviewSystem.ReviewEmbed.Title)
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.addFields(
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{
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name: msgconfig.ReviewSystem.ReviewEmbed.RatingTitle,
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value: `${msgconfig.ReviewSystem.ReviewEmbed.ReviewEmoji.repeat(rating)}`,
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inline: false
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},
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{
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name: msgconfig.ReviewSystem.ReviewEmbed.CommentTitle,
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value: `\`\`\`${comment}\`\`\``,
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inline: false
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}
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)
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.setColor(msgconfig.ReviewSystem.ReviewEmbed.Color);
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if (supportbot.Ticket.ClaimTickets.Enabled) {
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reviewEmbed.setDescription(
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`**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedStaffTitle}** ${reviewer}\n**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${ticketUserId}>` || `N/A`
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);
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} else {
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reviewEmbed.setDescription(
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`**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${ticketUserId}>`
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);
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}
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if (reviewChannel) {
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await reviewChannel.send({ embeds: [reviewEmbed] });
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}
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if (!interaction.replied && !interaction.deferred) {
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await interaction.followUp({ embeds: [reviewEmbed] });
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}
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await handleCloseTicket(interaction, reason, ticket, TicketData);
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} else {
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await handleCloseTicket(interaction, reason, ticket, TicketData);
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}
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},
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});
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async function collectReviewRating(interaction, ticketUserId) {
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const reviewPrompt = new Discord.EmbedBuilder()
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.setTitle(msgconfig.ReviewSystem.Rate.Title)
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.setDescription(`${msgconfig.ReviewSystem.Rate.Description}`)
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.setColor(supportbot.Embed.Colours.General);
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const stars = new Discord.ActionRowBuilder().addComponents(
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new Discord.StringSelectMenuBuilder()
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.setCustomId("starRating")
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.setPlaceholder("Select a rating")
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.addOptions([
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{ label: msgconfig.ReviewSystem.Stars.One, value: "1" },
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{ label: msgconfig.ReviewSystem.Stars.Two, value: "2" },
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{ label: msgconfig.ReviewSystem.Stars.Three, value: "3" },
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{ label: msgconfig.ReviewSystem.Stars.Four, value: "4" },
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{ label: msgconfig.ReviewSystem.Stars.Five, value: "5" },
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])
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);
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await interaction.followUp({
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content: `<@${ticketUserId}>`,
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embeds: [reviewPrompt],
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components: [stars],
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ephemeral: true,
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});
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const starRating = await interaction.channel.awaitMessageComponent({
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componentType: Discord.ComponentType.StringSelect,
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filter: (i) => i.customId === "starRating" && i.user.id === ticketUserId,
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});
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await starRating.deferUpdate();
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return starRating.values[0];
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}
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async function collectReviewComment(interaction, ticketUserId) {
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const commentPrompt = new Discord.EmbedBuilder()
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.setTitle(msgconfig.ReviewSystem.Comment.Title)
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.setDescription(`${msgconfig.ReviewSystem.Comment.Description}`)
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.setColor(supportbot.Embed.Colours.General);
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await interaction.followUp({
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content: `<@${ticketUserId}>`,
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embeds: [commentPrompt],
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ephemeral: true,
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});
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const filter = (response) => response.author.id === ticketUserId;
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const commentCollection = await interaction.channel.awaitMessages({ filter, max: 1 });
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const comment = commentCollection.first()?.content;
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return comment && comment.toLowerCase() !== "no" ? comment : "No Comment Provided";
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}
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async function handleCloseTicket(interaction, reason, ticket, TicketData) {
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const { getChannel } = interaction.client;
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let tickets;
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try {
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tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
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} catch (err) {
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console.error("Error reading ticket data:", err);
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return interaction.followUp("Failed to load ticket data.");
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}
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let tUser = interaction.client.users.cache.get(ticket.user);
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let transcriptChannel = await getChannel(supportbot.Ticket.Log.TicketDataLog, interaction.guild);
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if (!transcriptChannel) {
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console.log("Transcript channel missing or inaccessible");
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return interaction.followUp("Error: Transcript log channel is missing or bot lacks permission.");
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}
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try {
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tickets.tickets[TicketData].open = false;
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fs.writeFileSync("./Data/TicketData.json", JSON.stringify(tickets, null, 4));
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const transcriptEmbed = new Discord.EmbedBuilder()
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.setTitle(msgconfig.TicketLog.Title)
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.setColor(msgconfig.TicketLog.Colour)
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.setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
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.setDescription(
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`> **Ticket:** ${interaction.channel.name} (\`${interaction.channel.id}\`)\n` +
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`> **User:** ${tUser?.tag || "Unknown User"} (\`${tUser?.id || ticket.user}\`)\n` +
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`> **Closed by:** <@${interaction.user.id}>`
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)
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.addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: true });
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let msgs = await interaction.channel.messages.fetch({ limit: 100 });
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let html = createTranscriptHTML(ticket, msgs);
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const fileName = `${interaction.channel.id}-transcript.html`;
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fs.writeFileSync(`./Data/Transcripts/${fileName}`, html);
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await transcriptChannel.send({
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embeds: [transcriptEmbed],
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files: [`./Data/Transcripts/${fileName}`],
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spoiler: true,
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});
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if (interaction.channel.type === Discord.ChannelType.GuildText) {
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await interaction.channel.delete();
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} else if (interaction.channel.type === Discord.ChannelType.PrivateThread) {
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await interaction.channel.delete();
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}
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} catch (err) {
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console.error("Error handling ticket close:", err);
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interaction.followUp("An error occurred while closing the ticket.");
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}
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}
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function createTranscriptHTML(ticket, reason) {
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const messages = ticket.messages || [];
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return `
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<html>
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<head>
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<link href="https://cdnjs.cloudflare.com/ajax/libs/tailwindcss/2.2.19/tailwind.min.css" rel="stylesheet">
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<style>
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body {
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background-color: #1a1a1a;
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font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
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color: white;
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margin: 0;
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padding: 0;
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height: 100%;
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display: flex;
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flex-direction: column;
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}
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.container {
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backdrop-filter: blur(10px);
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background-color: rgba(0, 128, 0, 0.3);
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border-radius: 15px;
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padding: 20px;
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margin: 20px;
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box-shadow: 0 4px 8px rgba(0, 0, 0, 0.2);
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flex-grow: 1;
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display: flex;
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flex-direction: column;
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max-width: 1000px;
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width: 100%;
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margin: auto;
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}
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.message {
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display: flex;
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align-items: center;
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margin-bottom: 10px;
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padding: 10px;
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background-color: rgba(255, 255, 255, 0.1);
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border-radius: 10px;
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}
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.avatar {
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width: 40px;
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height: 40px;
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border-radius: 50%;
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margin-right: 10px;
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}
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.content {
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flex: 1;
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}
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.username {
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font-weight: bold;
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}
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.timestamp {
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font-size: 0.8em;
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color: #bbb;
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}
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.download-button {
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background-color: #4CAF50;
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color: white;
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padding: 10px 20px;
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text-align: center;
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text-decoration: none;
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display: inline-block;
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font-size: 16px;
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margin-top: 20px;
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border-radius: 5px;
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}
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</style>
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</head>
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<body>
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<div class="container">
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<h1 class="text-2xl font-bold mb-4">Ticket Transcript</h1>
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<p><strong>Server Name:</strong> Emerald Services</p>
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<p><strong>Ticket:</strong> ${ticket.id}</p>
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<p><strong>Messages:</strong> ${messages.length} Messages</p>
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<div class="mt-4">
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${messages.map(msg => `
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<div class="message">
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<img src="${msg.avatar}" alt="User Avatar" class="avatar" />
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<div class="content">
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<p class="username">${msg.username}</p>
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<p>${msg.content}</p>
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<p class="timestamp">${msg.timestamp}</p>
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</div>
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</div>`).join('')}
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</div>
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<a href="ticket-${ticket.id}.html" download class="download-button">Download Transcript</a>
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</div>
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</body>
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</html>
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`;
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}
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