240 lines
11 KiB
JavaScript
240 lines
11 KiB
JavaScript
const Discord = require("discord.js");
|
|
const bot = new Discord.Client()
|
|
|
|
const fs = require("fs")
|
|
const yaml = require('js-yaml');
|
|
|
|
const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
|
|
const TicketNumberID = require('../utils/TicketNumber.js');
|
|
|
|
const reacted = [];
|
|
|
|
module.exports = {
|
|
name: supportbot.NewTicket,
|
|
description: supportbot.NewTicketDesc,
|
|
|
|
execute(message, args) {
|
|
if (supportbot.DeleteMessages == "true") message.delete();
|
|
|
|
console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.NewTicket}!`);
|
|
|
|
// Ticket ID
|
|
let ticketNumberID = TicketNumberID.pad(message.guild.id);
|
|
|
|
// Ticket Subject
|
|
const TicketSubject = args.join(" ") || supportbot.NoTicketSubject;
|
|
|
|
// Ticket Exists
|
|
const TicketExists = new Discord.MessageEmbed()
|
|
.setTitle("Ticket Exists!")
|
|
.setDescription(`${supportbot.TicketExists}`)
|
|
.setColor(supportbot.WarningColour)
|
|
|
|
if (message.guild.channels.cache.find(SupportTicket => SupportTicket.name === `${supportbot.TicketChannel}-${ticketNumberID}`))
|
|
return message.channel.send({ embed: TicketExists });
|
|
|
|
message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`, {
|
|
type: "text",
|
|
}).then(SupportTicket => {
|
|
|
|
let AllUsers = message.guild.roles.cache.find(everyone => everyone.name === '@everyone')
|
|
let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
|
|
let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
|
|
|
|
let DeptRole1 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_1}`)
|
|
let DeptRole2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_2}`)
|
|
let DeptRole3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_3}`)
|
|
|
|
SupportTicket.updateOverwrite(AllUsers, {
|
|
VIEW_CHANNEL: false,
|
|
READ_MESSAGES: false,
|
|
SEND_MESSAGES: false,
|
|
})
|
|
|
|
SupportTicket.updateOverwrite(message.author, {
|
|
VIEW_CHANNEL: true,
|
|
READ_MESSAGES: true,
|
|
SEND_MESSAGES: true,
|
|
})
|
|
|
|
SupportTicket.updateOverwrite(SupportStaff, {
|
|
VIEW_CHANNEL: true,
|
|
READ_MESSAGES: true,
|
|
SEND_MESSAGES: true,
|
|
})
|
|
|
|
SupportTicket.updateOverwrite(Admins, {
|
|
VIEW_CHANNEL: true,
|
|
READ_MESSAGES: true,
|
|
SEND_MESSAGES: true,
|
|
})
|
|
|
|
// Ticket Category
|
|
let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory)
|
|
|
|
if (TicketCategory) {
|
|
SupportTicket.setParent(TicketCategory.id)
|
|
} else {
|
|
if (message.guild.channels.cache.get(supportbot.TicketCategory)) {
|
|
SupportTicket.setParent(message.guild.channels.cache.get(supportbot.TicketCategory).id);
|
|
}
|
|
}
|
|
|
|
// Ticket Created, Message Sent
|
|
const TicketMessage = new Discord.MessageEmbed()
|
|
.setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
|
|
.setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
|
|
.setColor(supportbot.EmbedColour)
|
|
|
|
if (supportbot.TicketSubject === "embed") {
|
|
|
|
if (TicketSubject != 'No Reason Provided.') {
|
|
TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
|
|
}
|
|
|
|
}
|
|
|
|
if (supportbot.TicketSubject === "description") {
|
|
|
|
if (TicketSubject != 'No Reason Provided.') {
|
|
SupportTicket.setTopic(`Reason: ${TicketSubject} - User ID: ${message.author.id} - Ticket: ${SupportTicket.name}`)
|
|
}
|
|
|
|
}
|
|
|
|
if (supportbot.TicketDepartments === "true") {
|
|
TicketMessage.addFields({ name: 'Departments', value: `${supportbot.DepartmentEmoji_1} **${supportbot.DepartmentTitle_1}**\n${supportbot.DepartmentEmoji_2} **${supportbot.DepartmentTitle_2}**\n${supportbot.DepartmentEmoji_3} **${supportbot.DepartmentTitle_3}**` })
|
|
}
|
|
|
|
SupportTicket.send({ embed: TicketMessage }).then( async function(msg) {
|
|
|
|
const Emoji_1 = supportbot.DepartmentEmoji_1;
|
|
const Emoji_2 = supportbot.DepartmentEmoji_2;
|
|
const Emoji_3 = supportbot.DepartmentEmoji_3;
|
|
|
|
reacted[ticketNumberID] = false;
|
|
|
|
if (supportbot.TicketDepartments === "true") {
|
|
await msg.react(Emoji_1);
|
|
await msg.react(Emoji_2);
|
|
await msg.react(Emoji_3);
|
|
let filter = (reaction, user) => {
|
|
if (user.id !== message.author.id) return;
|
|
if (typeof reacted[ticketNumberID] !== "boolean") return;
|
|
delete reacted[ticketNumberID];
|
|
if (reaction.emoji.name === Emoji_1) {
|
|
SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
|
|
SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
|
|
SupportTicket.updateOverwrite(DeptRole1, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
|
|
|
|
if (supportbot.AllowStaff === "true") {
|
|
SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
|
|
}
|
|
|
|
if (supportbot.AllowStaff === "false") {
|
|
SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
|
|
}
|
|
|
|
const Department1 = new Discord.MessageEmbed()
|
|
.setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_1} Department**. Please provide us information regarding your query.`)
|
|
.setColor(supportbot.EmbedColour)
|
|
SupportTicket.send({ embed: Department1 });
|
|
|
|
}
|
|
|
|
if (reaction.emoji.name === Emoji_2) {
|
|
SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
|
|
SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
|
|
SupportTicket.updateOverwrite(DeptRole2, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
|
|
|
|
if (supportbot.AllowStaff === "true") {
|
|
SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
|
|
}
|
|
|
|
if (supportbot.AllowStaff === "false") {
|
|
SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
|
|
}
|
|
|
|
const Department2 = new Discord.MessageEmbed()
|
|
.setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_2} Department**. Please provide us information regarding your query.`)
|
|
.setColor(supportbot.EmbedColour)
|
|
SupportTicket.send({ embed: Department2 });
|
|
|
|
}
|
|
|
|
if (reaction.emoji.name === `${Emoji_3}`) {
|
|
SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
|
|
SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
|
|
SupportTicket.updateOverwrite(DeptRole3, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
|
|
SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
|
|
|
|
if (supportbot.AllowStaff === "true") {
|
|
SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
|
|
}
|
|
|
|
if (supportbot.AllowStaff === "false") {
|
|
SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
|
|
}
|
|
|
|
const Department3 = new Discord.MessageEmbed()
|
|
.setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_3} Department**. Please provide us information regarding your query.`)
|
|
.setColor(supportbot.EmbedColour)
|
|
SupportTicket.send({ embed: Department3 });
|
|
}
|
|
return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== message.author.id;
|
|
}
|
|
msg.awaitReactions(filter, {
|
|
max: 4,
|
|
time: 60000,
|
|
errors: ['time']
|
|
}).then(async collected => {
|
|
});
|
|
|
|
setTimeout(async function() {
|
|
if (typeof reacted[ticketNumberID] == "boolean") {
|
|
delete reacted[ticketNumberID];
|
|
//delete channel because didn't react in a minute
|
|
}
|
|
}, 60000);
|
|
|
|
}
|
|
|
|
});
|
|
const CreatedTicket = new Discord.MessageEmbed()
|
|
.setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
|
|
.setColor(supportbot.EmbedColour)
|
|
message.channel.send({ embed: CreatedTicket });
|
|
|
|
fs.writeFileSync("./storage/SupportTickets.json", '{\n "ticket": "' + SupportTicket.name + '", \n "id":' + message.author.id + "\n}", (err) => {
|
|
if (!err) return;
|
|
console.error(err)
|
|
})
|
|
|
|
// Ticket Logs
|
|
|
|
const errornochannel = new Discord.MessageEmbed()
|
|
.setTitle("SupportBot Error!")
|
|
.setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
|
|
.setColor(supportbot.ErrorColour);
|
|
|
|
const TicketLogs = new Discord.MessageEmbed()
|
|
.setTitle("Ticket Log")
|
|
.setThumbnail(supportbot.Ticket_Thumbnail)
|
|
.addFields(
|
|
{ name: 'Ticket', value: `<#${SupportTicket.id}>` },
|
|
{ name: 'User', value: `<@${message.author.id}>` },
|
|
)
|
|
.setColor(supportbot.EmbedColour)
|
|
.setFooter(supportbot.EmbedFooter)
|
|
|
|
let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog)
|
|
|
|
if(!locateChannel) return message.channel.send({ embed: errornochannel });
|
|
|
|
locateChannel.send({ embed: TicketLogs });
|
|
})
|
|
|
|
}
|
|
|
|
};
|