167 lines
8.4 KiB
JavaScript
167 lines
8.4 KiB
JavaScript
// SupportBot
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// Created by © 2020 Emerald Services
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// Command: Ticket
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const Discord = require("discord.js");
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const bot = new Discord.Client();
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const fs = require("fs");
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const yaml = require('js-yaml');
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const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
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const TicketNumberID = require('../utility/TicketNumber');
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exports.run = async (bot, message, args) => {
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console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Ticket_Command}`);
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// Ticket Number ID Settings
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let ticketNumberID = TicketNumberID.pad(message.guild.id);
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// Ticket Subject Settings
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const subject = args.join(" ") || `${supportbot.Default_Ticket_Reason}`;
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// Ticket Limitiations
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const alreadyopen = new Discord.MessageEmbed()
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.setDescription(`:x: Cannot create a ticket because **${supportbot.Ticket_Channel_Name}-${ticketNumberID}** already exists.`)
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.setColor(supportbot.EmbedColour)
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// Ticket Creation
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if (message.guild.channels.cache.find(TicketChannel => TicketChannel.name === `${supportbot.Ticket_Channel_Name}-` + message.author.username)) return message.channel.send(alreadyopen);
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message.guild.channels.create(`${supportbot.Ticket_Channel_Name}-${ticketNumberID}`, {
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type: 'text',
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}).then(TicketChannel => {
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// Roles
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let staff = message.guild.roles.cache.find(supportRole => supportRole.name === `${supportbot.StaffRole}`)
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let everyone = message.guild.roles.cache.find(everyoneRole => everyoneRole.name === supportbot.everyone)
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let department = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.Department_Role_1}`)
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let department2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.Department_Role_2}`)
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let department3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.Department_Role_3}`)
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// Permissions
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TicketChannel.updateOverwrite(everyone, { VIEW_CHANNEL: false });
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TicketChannel.updateOverwrite(message.author, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: false, READ_MESSAGES: true });
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TicketChannel.updateOverwrite(staff, { VIEW_CHANNEL: true, CREATE_INVITE: false, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
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TicketChannel.updateOverwrite(department, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
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TicketChannel.updateOverwrite(department2, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
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TicketChannel.updateOverwrite(department3, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
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// Category
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let category = message.guild.channels.cache.find(c => c.name === supportbot.category);
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if (category) {
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TicketChannel.setParent(category.id);
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} else {
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if (message.guild.channels.cache.get(supportbot.category)) {
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TicketChannel.setParent(message.guild.channels.cache.get(supportbot.category).id);
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}
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}
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const ticketopened = new Discord.MessageEmbed()
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.setTitle(":white_check_mark: Support Ticket Created")
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.setDescription(`<@${message.author.id}> your support ticket created successfully`)
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.addField("Your Ticket:", `<#${TicketChannel.id}>`)
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.setColor(supportbot.SuccessColour)
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message.channel.send({embed: ticketopened});
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// Ticket Message - ( Able to edit this message via the settings.json file )
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const ticketMessage = `Hi! <@${message.author.id}>\n${supportbot.Ticket_Message}`;
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const Department_1 = supportbot.Ticket_Department_1;
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const Department_2 = supportbot.Ticket_Department_2;
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const Department_3 = supportbot.Ticket_Department_3;
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const Emoji_1 = supportbot.Ticket_Department_Emoji_1;
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const Emoji_2 = supportbot.Ticket_Department_Emoji_2;
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const Emoji_3 = supportbot.Ticket_Department_Emoji_3;
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const TicketMessage = new Discord.MessageEmbed()
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.setDescription(ticketMessage, true)
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.addField("Available Departments", `${Emoji_1} ${Department_1}\n${Emoji_2} ${Department_2}\n${Emoji_3} ${Department_3}`)
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.setColor(supportbot.Ticket_Colour)
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.setFooter(supportbot.EmbedFooter)
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if (subject != 'No Subject.') {
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TicketMessage.addField("Reason", subject);
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}
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TicketChannel.send({embed: TicketMessage}).then(function(msg) {
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msg.react(Emoji_1).then(() => msg.react(Emoji_2)).then(() => msg.react(Emoji_3));
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const filter = (reaction, user) => {
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return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== msg.author.id;
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};
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msg.awaitReactions(filter, { max: 1, time: 60000, errors: ['time'] })
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.then(collected => {
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const reaction = collected.first();
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if (reaction.emoji.name === `${Emoji_1}`) {
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TicketChannel.updateOverwrite(message.author, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
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TicketChannel.updateOverwrite(staff, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
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TicketChannel.updateOverwrite(department, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
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const dept1 = new Discord.MessageEmbed()
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.setDescription(`You have requested to contact ${department}. Please wait patiently for someone to reach out to you.`)
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.setColor(supportbot.SuccessColour)
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TicketChannel.send(dept1)
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}
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if (reaction.emoji.name === `${Emoji_2}`) {
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TicketChannel.updateOverwrite(message.author, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
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TicketChannel.updateOverwrite(staff, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
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TicketChannel.updateOverwrite(department2, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
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const dept2 = new Discord.MessageEmbed()
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.setDescription(`You have requested to contact ${department2}. Please wait patiently for someone to reach out to you.`)
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.setColor(supportbot.SuccessColour)
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TicketChannel.send(dept2)
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}
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if (reaction.emoji.name === `${Emoji_3}`) {
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TicketChannel.updateOverwrite(message.author, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
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TicketChannel.updateOverwrite(staff, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
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TicketChannel.updateOverwrite(department3, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
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const dept3 = new Discord.MessageEmbed()
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.setDescription(`You have requested to contact ${department3}. Please wait patiently for someone to reach out to you.`)
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.setColor(supportbot.SuccessColour)
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TicketChannel.send(dept3)
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}
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});
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});
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// Ticket Logging
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const logEmbed = new Discord.MessageEmbed()
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.setTitle(":ticket: Ticket Log")
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.addField("Ticket ID", ticketNumberID, true)
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.addField("User", `<@${message.author.id}>`, true)
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.addField("Channel", `ticket#${ticketNumberID}`, true)
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.setColor(supportbot.EmbedColour)
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.setFooter(supportbot.EmbedFooter)
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if (subject != 'No Subject.') {
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logEmbed.addField('Subject', subject, true);
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}
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let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Ticket_Logs}`)
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const errornochannel = new Discord.MessageEmbed()
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.setTitle("SupportBot Error!")
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.setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Ticket_Logs}\`\n\nError Code: \`SB-03\``)
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.setColor(supportbot.ErrorColour);
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if(!locateChannel) return message.channel.send(errornochannel);
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locateChannel.send(logEmbed)
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}).catch(err=>{console.error(err)});
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};
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exports.help = {
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name: supportbot.Ticket_Command,
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};
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