SupportBot/Configs/messages.yml

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#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
#                |_|  |_|
#
#           SupportBot created by Emerald Services
#           Installed with MIT License
#
#           Discord Support: https://discord.gg/emeraldsrv
#           Official Documentation: https://docs.emeraldsrv.com
#           Addons Marketplace: https://community.emeraldsrv.com
#
#           Messages Configuration (messages.yml)

# ----------------------------
# Info Command
# ----------------------------

Info:
  Title: "About Us"
  Description: "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand."
  Button: "Visit Site"
  URL: "https://emeraldsrv.dev"
  Colour: "#45b463"

# ----------------------------
# Welcome/Leave Messages
# ----------------------------

Welcome:
  Enabled: true
  LayoutStyle: "classic" 
  # Available Layout Styles
  #  "modern" - For the new Discord v2 components
  #  "classic" - Use the classic Discord look.

  Embed:
    Colour: "#45b463"
    Title: "Welcome!"
    Message: ":smile: %joined_user% has just landed!"
    Icon:
      Mode: "USER" # USER | BOT | CUSTOM
      CustomURL: "https://example.com/custom.png"
    Image:
      Enabled: false
      URL: "https://example.com/banner.png"
    Buttons:
      Enabled: true
      List:
        - label: "Website"
          style: "Link"
          url: "https://emeraldsrv.dev"
          emoji: "⌨️"

  Modern:
    Colour: "#45b463"
    Title: "**Welcome to ServerName**"
    Body: ":smile: %joined_user% has just landed!\n\n🔨 **Server Rules:** <#CHANNEL_ID>"
    Icon:
      Mode: "BOT" # USER | BOT | CUSTOM
      CustomURL: "https://example.com/custom-icon.png"
    Image:
      Enabled: false
      URL: "https://example.com/banner.png"
    Buttons:
      - label: "BuiltByBit"
        style: "Link"
        url: "https://your-website.com/how-to-play-java"
        emoji: "⌨️"
      - label: "GitHub"
        style: "Link"
        url: "https://your-website.com/how-to-play-bedrock"
        emoji: "👾"
      - label: "Tebex"
        style: "Link"
        url: "https://your-store.tebex.io/"
        emoji: "🛒"

Leave:
  Embed:
    Colour: "#f74343"
    Title: "Goodbye!"
    Message: ":slight_frown: %left_user% has recently dropped out!"
    Thumbnail: "BOT"

    ImageEnabled: false
    ImageURL: "https://animagelink.png/"

# ----------------------------
# Suggestion Messages
# ----------------------------

Suggestions:
  Sent_Title: "Suggestion Sent!"
  Sent: ":white_check_mark: **You have successfully sent a suggestion.**"
  NoSelfVote: ":x: **You cannot vote on your own suggestion.**"
  RemoveVoteButton: "Remove Vote"

# ----------------------------
# Ticket Messages
# ----------------------------

Ticket:

#  Available Placeholders:

#  %ticketusername% - User who created the ticket.
#  <@%ticketauthor%> - Tags the user who created the ticket.
#  <#%ticketid%> - Mentions the ticket channel.

  # You can use Markdown formatting in this message:
  # # Heading 1
  # ## Heading 2
  # ### Heading 3
  # **Bold** text
  # *Italic* text
  # -# Small text
  # - Bullet points
  # Links: [text](https://example.com)

  TicketAuthorTitle: "-# %ticketusername%'s Ticket"
  TicketTitle: "## Support Ticket"
  TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
  TicketThumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
  TicketCreatedAlert: ":ticket: Ticked Created: <#%ticketid%>"
  TicketExists: "❌ Ticket already exists"
  TicketClaim: ":white_check_mark: Ticket claimed by" #The user who claimed the ticket will be added to the end of this message
  TicketUnclaim: ":white_check_mark: Ticket unclaimed by" #The user who claimed the ticket will be added to the end of this message

  TicketArchived: ":white_check_mark: Ticket archived."
  TicketUnarchived: ":white_check_mark: Ticket unarchived."
  TicketLocked: ":lock: Ticket is locked."
  DisableInvites: "🔒 Invites have been disabled for this ticket." 
  EnableInvites: "🔓 Invites have been enabled for this ticket." 

#  Available Placeholders:

#  <@%user%> - Tags the user who was added to the ticket.

  Blacklisted: ":x: You are not allowed to open a ticket"
  Muted: ":x: You are `Muted` and therefore not allowed to open any tickets"
  InvalidSubject: "No Reason Provided!"

  ConfirmClose: "Please confirm closing the ticket by clicking the button below."
  CloseTimeout: "Ticket close confirmation timed out."

  RenamedSuccess: "🏷️ Ticket renamed successfully!"

  ClaimTickets:
    ClaimTitle: "Incoming Support Request!"
    ClaimMessage: "A new ticket has been created by <@!%user%>. Click the button below to claim this ticket."
    ClaimMessage_Edit: "<#%channel%> was claimed by <@!%user%>."

    ClaimedTitle: "Ticket Claimed!"
    Claimed: "You have successfully claimed this ticket. <#%channel%>"
    NoPermsToClaimTitle: "Error, no permissions!"
    NoPermsToClaim: ":x: **Err!** You do not permissions to claim this ticket."

    ReassigningTitle: "Reassigning!..."
    ReassigningMessage: "<@%user%> did not claim the ticket. **Reassigning...**"

  TicketQuestions:
    Details: 
      Title: "Ticket Details"
      Description: "Questions by <@%user%>" # Use <@%user%> to display the username.

  AIMode:
    Title: "SupportBot AI"
    Description: "Use the buttons below to enable or disable AI chat in this ticket."
    EnabledMessage: "AI Mode has been enabled for this ticket."
    DisabledMessage: "AI Mode has been disabled for this ticket."

    ThreadWelcomeTitle: "SupportBot AI"
    ThreadWelcomeMessage: "Hi! I’m SupportBot AI. You can chat with me here about your issue."
    
    EnableButton: "Enable AI Mode"
    DisableButton: "Disable AI Mode"

    TicketNotFound: "Ticket not found."
    EnableError: "There was an error enabling SupportBot AI."
    DisableError: "There was an error disabling SupportBot AI."

# ----------------------------
# Review Messages
# ----------------------------

ReviewSystem:
  Rate:
    Title: "Review us!"
    Description: "Please rate our support for this ticket (1-5 stars)."

  Stars:
    One: "⭐ 1 Star"
    Two: "⭐⭐ 2 Stars"
    Three: "⭐⭐⭐ 3 Stars"
    Four: "⭐⭐⭐⭐ 4 Stars"
    Five: "⭐⭐⭐⭐⭐ 5 Stars"

  Comment:
    Title: "Write a comment."
    Description: "Write a comment about your experience."

  ReviewEmbed:
    Title: "Ticket Review"
    CommentTitle: "Comment"
    RatingTitle: "Rating"
    ReviewedStaffTitle: "Reviewed Staff:"
    ReviewedByTitle: "Reviewed By:"
    ReviewEmoji: "⭐"
    Color: "#f7a943"

# ----------------------------
# Mod Command Messages
# ----------------------------

Mod:
  
  TicketBlacklist:
    Add:
      Description: "Add a user to the ticket blacklist"
      UserDescription: "User to blacklist"
      AlreadyBlacklisted: ":x: {userTag} is already blacklisted."
      Success: ":white_check_mark: {userTag} has been added to the blacklist. They can no longer use the ticket system."

    Remove:
      Description: "Remove a user from the ticket blacklist"
      UserDescription: "User to remove from blacklist"
      NotBlacklisted: ":x: {userTag} is not blacklisted."
      Success: ":white_check_mark: {userTag} has been removed from the blacklist. They can now use the ticket system again."

    View:
      Description: "View the list of all blacklisted users"
      NoBlacklistedUsers: ":information_source: There are currently no users on the blacklist."


# ----------------------------
# Logging Messages
# ----------------------------

TicketLog:
  Title: "Ticket Log"
  Colour: "#0cc559"

TicketBlacklistLog:
  Title: "Ticket Blacklist Log"
  Colour: "#0cc559"

# ----------------------------
# Misc Messages
# ----------------------------

AddUser:
  NotInTicket_Title: "Ticket Invitation"
  NotInTicket_Description: "This command can only be used within a ticket thread."
  
  Invite_Title: "User Invited"
  Invite_Description: "%username% has been invited to join the ticket."

  DM_Title: "Ticket Invitation"
  DM_Description: "You have been invited to join the ticket %channelname%. Do you accept?"
  
  Accept_Label: "Accept"
  Reject_Label: "Reject"
  ViewTicket_Label: "Go to Ticket"
  
  Accepted_Title: "Invitation Accepted"
  Accepted_Message: "You have been added to the ticket."
  AddedToTicket_Title: "Added to Ticket"
  AddedToTicket_Description: "You have been added to the ticket %channel_link%."

  # Added Message for inside the ticket, this informs everyone inside the ticket that the user has been added.
  Added_Title: "User Added"
  Added_Description: "Successfully added **%username%** to the ticket."
  
  Declined_Title: "Invitation Declined"
  Declined_Message: "You have declined the invitation."
  
  NoResponse_Title: "No Response"
  NoResponse_Message: "You did not respond in time. Please contact staff if you wish to join the ticket."
  
  Error_Title: "Error"
  Error_Adding: "There was an error adding you to the ticket. Please try again."
  
  DM_Error_Title: "Error"
  DM_Error_Description: "Unable to send a DM to %username%. Please ensure your DMs are enabled."
  
  Unexpected_Error_Title: "Error"
  Unexpected_Error_Description: "An unexpected error occurred: %error%"

RemoveUser:
  NotInTicket_Title: "Error"
  NotInTicket_Description: "This command can only be used in ticket threads."
  
  Removed_Title: "User Removed"
  Removed_Message: "The user has been successfully removed from the ticket."
  
  RemovedFromTicket_Title: "Removed from Ticket"
  RemovedFromTicket_Description: "You have been removed from the ticket channel %channel_link%."

  Error_Title: "Error"
  Error_Removing: "There was an error removing the user from the ticket."

ForceAddUser:
  NotInTicket_Title: "Not a Ticket"
  NotInTicket_Description: "This command can only be used within a ticket thread."

  Added_Title: "User Added"
  Added_Description: "Successfully added %username% to the ticket."

  AddedToTicket_Title: "You have been added to a Ticket"
  AddedToTicket_Description: "You have been added to the ticket channel [%channel_link%]."

  Error_Title: "Error"
  Error_Adding: "There was an error adding the user to the ticket."

Error:
  IncorrectPermissions: ":x: **Error!** You do not have the correct permissions to use this command."
  MissingChannel: ":x: **Error!** Required channel not found. Please ensure it is set up correctly!"
  UserNotFound: ":x: **Error!** Specified user not found. Please check if they are in this server."
  CommandNotAllowedHere: ":warning: This command cannot be used in this channel."
  EntryAlreadyExists: ":warning: Cannot complete the action, as the entry already exists."
  EntryDoesNotExist: ":warning: Cannot complete the action, as the entry does not exist."
  ActionFailed: ":x: **Error!** An error occurred while processing your request. Please try again later."
  InvalidChannel: ":x: **Error!** The suggestions channel has not been set up correctly."