transcripts
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@@ -0,0 +1,680 @@
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const fs = require("fs");
|
||||
const path = require("path");
|
||||
const yaml = require("js-yaml");
|
||||
const {
|
||||
normalizeFontFamily,
|
||||
resolveTypography,
|
||||
} = require("./googleFonts.js");
|
||||
|
||||
const TEMPLATE_PATH = path.join(__dirname, "../Configs/transcript-template.yml");
|
||||
|
||||
let cachedTemplate = null;
|
||||
|
||||
function escapeHtml(str = "") {
|
||||
return String(str)
|
||||
.replace(/&/g, "&")
|
||||
.replace(/</g, "<")
|
||||
.replace(/>/g, ">")
|
||||
.replace(/"/g, """);
|
||||
}
|
||||
|
||||
function parseMarkdown(content = "") {
|
||||
let safe = escapeHtml(content);
|
||||
|
||||
safe = safe.replace(/```([\s\S]*?)```/g, "<pre><code>$1</code></pre>");
|
||||
safe = safe.replace(/`(.*?)`/g, "<code>$1</code>");
|
||||
safe = safe.replace(/\*\*(.*?)\*\*/g, "<strong>$1</strong>");
|
||||
safe = safe.replace(/\*(.*?)\*/g, "<em>$1</em>");
|
||||
safe = safe.replace(/_(.*?)_/g, "<em>$1</em>");
|
||||
safe = safe.replace(
|
||||
/\[(.*?)\]\((.*?)\)/g,
|
||||
'<a href="$2" target="_blank" rel="noopener noreferrer">$1</a>',
|
||||
);
|
||||
|
||||
return safe.replace(/\n/g, "<br>");
|
||||
}
|
||||
|
||||
function formatDate(iso) {
|
||||
try {
|
||||
return new Date(iso).toLocaleString("en-GB", {
|
||||
dateStyle: "medium",
|
||||
timeStyle: "short",
|
||||
});
|
||||
} catch {
|
||||
return iso;
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||||
}
|
||||
}
|
||||
|
||||
function getFileTypeInfo(att) {
|
||||
const fileName = String(att.name || "attachment").toLowerCase();
|
||||
|
||||
if (/\.(png|jpg|jpeg|gif|webp|bmp|svg)$/i.test(fileName)) {
|
||||
return "image";
|
||||
}
|
||||
if (/\.(mp4|webm|mov|m4v)$/i.test(fileName)) {
|
||||
return "video";
|
||||
}
|
||||
if (/\.(mp3|wav|ogg|m4a|flac)$/i.test(fileName)) {
|
||||
return "audio";
|
||||
}
|
||||
return "file";
|
||||
}
|
||||
|
||||
function renderAttachment(att) {
|
||||
const url = escapeHtml(att.url || "");
|
||||
const name = escapeHtml(att.name || "attachment");
|
||||
const type = getFileTypeInfo(att);
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||||
|
||||
if (type === "image") {
|
||||
return `
|
||||
<div class="attachment">
|
||||
<a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
|
||||
<div class="attachment-preview attachment-image">
|
||||
<img src="${url}" alt="${name}" loading="lazy">
|
||||
</div>
|
||||
</div>
|
||||
`;
|
||||
}
|
||||
|
||||
if (type === "video") {
|
||||
return `
|
||||
<div class="attachment">
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||||
<a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
|
||||
<div class="attachment-preview">
|
||||
<video controls preload="metadata">
|
||||
<source src="${url}">
|
||||
</video>
|
||||
</div>
|
||||
</div>
|
||||
`;
|
||||
}
|
||||
|
||||
if (type === "audio") {
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||||
return `
|
||||
<div class="attachment">
|
||||
<a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
|
||||
<div class="attachment-preview">
|
||||
<audio controls preload="metadata">
|
||||
<source src="${url}">
|
||||
</audio>
|
||||
</div>
|
||||
</div>
|
||||
`;
|
||||
}
|
||||
|
||||
return `
|
||||
<div class="attachment">
|
||||
<a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
|
||||
</div>
|
||||
`;
|
||||
}
|
||||
|
||||
function renderEmbeds(embeds = []) {
|
||||
return embeds
|
||||
.map((embed) => {
|
||||
const fields = (embed.fields || [])
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||||
.map(
|
||||
(field) => `
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||||
<div class="embed-field">
|
||||
<div class="embed-field-name">${escapeHtml(field.name || "Field")}</div>
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||||
<div class="embed-field-value">${parseMarkdown(field.value || "")}</div>
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||||
</div>
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||||
`,
|
||||
)
|
||||
.join("");
|
||||
|
||||
return `
|
||||
<div class="discord-embed">
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||||
${embed.title ? `<div class="discord-embed-title">${escapeHtml(embed.title)}</div>` : ""}
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||||
${embed.description ? `<div class="discord-embed-description">${parseMarkdown(embed.description)}</div>` : ""}
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||||
${fields}
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||||
</div>
|
||||
`;
|
||||
})
|
||||
.join("");
|
||||
}
|
||||
|
||||
function deepMerge(base, patch) {
|
||||
const out = structuredClone(base);
|
||||
for (const [key, val] of Object.entries(patch || {})) {
|
||||
if (
|
||||
val &&
|
||||
typeof val === "object" &&
|
||||
!Array.isArray(val) &&
|
||||
out[key] &&
|
||||
typeof out[key] === "object" &&
|
||||
!Array.isArray(out[key])
|
||||
) {
|
||||
out[key] = deepMerge(out[key], val);
|
||||
} else {
|
||||
out[key] = val;
|
||||
}
|
||||
}
|
||||
return out;
|
||||
}
|
||||
|
||||
function getDefaultTemplate() {
|
||||
return {
|
||||
Theme: {
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||||
Background: "#0b0f14",
|
||||
Panel: "#111821",
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||||
PanelSecondary: "#182230",
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||||
PanelTertiary: "#1d2938",
|
||||
Border: "#283548",
|
||||
Text: "#e6edf3",
|
||||
Muted: "#9fb0c3",
|
||||
Accent: "#22c55e",
|
||||
AccentSoft: "rgba(34, 197, 94, 0.12)",
|
||||
AccentBorder: "rgba(34, 197, 94, 0.25)",
|
||||
AccentText: "#8df0ad",
|
||||
Link: "#8fd9ff",
|
||||
AttachmentLink: "#8fd9a8",
|
||||
CodeBackground: "#0f1720",
|
||||
},
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||||
Typography: {
|
||||
FontFamily: "Inter",
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||||
},
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||||
Header: {
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||||
Title: "Ticket Transcript",
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||||
Subtitle:
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"Exported conversation log for support ticket **{{ticketName}}**",
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Badge: "Closed Transcript",
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||||
ShowMetaCards: true,
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||||
},
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||||
Meta: {
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||||
ChannelLabel: "Channel",
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||||
TicketIdLabel: "Ticket ID",
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||||
MessageCountLabel: "Message Count",
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||||
CloseReasonLabel: "Close Reason",
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||||
DefaultCloseReason: "No Reason Provided.",
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||||
},
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||||
Messages: {
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||||
SectionTitle: "Messages",
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||||
EmptyState: "No messages were found in this ticket.",
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||||
},
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||||
Advanced: {
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||||
CustomCss: "",
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||||
},
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||||
};
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||||
}
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||||
|
||||
function normalizeTemplate(raw) {
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||||
const merged = deepMerge(getDefaultTemplate(), raw || {});
|
||||
if (merged.Typography) {
|
||||
merged.Typography.FontFamily = normalizeFontFamily(
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||||
merged.Typography.FontFamily,
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||||
);
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||||
}
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||||
return merged;
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||||
}
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||||
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||||
function loadTemplateFromDisk() {
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||||
try {
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||||
if (!fs.existsSync(TEMPLATE_PATH)) {
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||||
const defaults = getDefaultTemplate();
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||||
fs.mkdirSync(path.dirname(TEMPLATE_PATH), { recursive: true });
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||||
fs.writeFileSync(TEMPLATE_PATH, yaml.dump(defaults), "utf8");
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||||
return defaults;
|
||||
}
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||||
const parsed = yaml.load(fs.readFileSync(TEMPLATE_PATH, "utf8"));
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||||
return normalizeTemplate(parsed);
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||||
} catch (err) {
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||||
console.error("[TranscriptTemplate] Failed to load template:", err.message);
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||||
return getDefaultTemplate();
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||||
}
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||||
}
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||||
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||||
function getTemplate() {
|
||||
if (!cachedTemplate) {
|
||||
cachedTemplate = loadTemplateFromDisk();
|
||||
}
|
||||
return structuredClone(cachedTemplate);
|
||||
}
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||||
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||||
function reloadTemplate() {
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||||
cachedTemplate = loadTemplateFromDisk();
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||||
return getTemplate();
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||||
}
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||||
|
||||
function saveTemplate(data) {
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||||
const merged = normalizeTemplate(data);
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||||
fs.mkdirSync(path.dirname(TEMPLATE_PATH), { recursive: true });
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||||
fs.writeFileSync(TEMPLATE_PATH, yaml.dump(merged), "utf8");
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||||
cachedTemplate = merged;
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||||
return merged;
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||||
}
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||||
|
||||
function applyPlaceholders(text, ctx) {
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||||
return String(text || "")
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||||
.replace(/\{\{ticketName\}\}/g, ctx.name || "")
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||||
.replace(/\{\{ticketId\}\}/g, ctx.id || "")
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||||
.replace(/\{\{messageCount\}\}/g, String(ctx.messageCount ?? 0))
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||||
.replace(/\{\{reason\}\}/g, ctx.reason || "");
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||||
}
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|
||||
function formatHeaderText(text, ctx) {
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||||
const withPlaceholders = applyPlaceholders(text, ctx);
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||||
const escaped = escapeHtml(withPlaceholders);
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||||
return escaped.replace(/\*\*(.+?)\*\*/g, "<strong>$1</strong>");
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||||
}
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||||
|
||||
function buildStyles(template) {
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||||
const t = template.Theme;
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||||
const { fontFamilyCss } = resolveTypography(template.Typography?.FontFamily);
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||||
const custom = String(template.Advanced?.CustomCss || "").trim();
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||||
|
||||
return `
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||||
:root {
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||||
--bg: ${t.Background};
|
||||
--panel: ${t.Panel};
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||||
--panel-2: ${t.PanelSecondary};
|
||||
--panel-3: ${t.PanelTertiary};
|
||||
--border: ${t.Border};
|
||||
--text: ${t.Text};
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||||
--muted: ${t.Muted};
|
||||
--accent: ${t.Accent};
|
||||
--accent-soft: ${t.AccentSoft};
|
||||
--accent-border: ${t.AccentBorder};
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||||
--accent-text: ${t.AccentText};
|
||||
--link: ${t.Link};
|
||||
--attachment-link: ${t.AttachmentLink};
|
||||
--code: ${t.CodeBackground};
|
||||
}
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||||
|
||||
* { box-sizing: border-box; }
|
||||
|
||||
html, body {
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||||
margin: 0;
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||||
padding: 0;
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||||
background: var(--bg);
|
||||
color: var(--text);
|
||||
font-family: ${fontFamilyCss};
|
||||
}
|
||||
|
||||
body { padding: 32px 20px; }
|
||||
|
||||
.page { max-width: 1100px; margin: 0 auto; }
|
||||
|
||||
.header {
|
||||
background: var(--panel);
|
||||
border: 1px solid var(--border);
|
||||
border-radius: 16px;
|
||||
padding: 24px;
|
||||
margin-bottom: 18px;
|
||||
}
|
||||
|
||||
.header-top {
|
||||
display: flex;
|
||||
justify-content: space-between;
|
||||
align-items: flex-start;
|
||||
gap: 16px;
|
||||
flex-wrap: wrap;
|
||||
}
|
||||
|
||||
.title-wrap h1 {
|
||||
margin: 0;
|
||||
font-size: 1.8rem;
|
||||
line-height: 1.2;
|
||||
font-weight: 800;
|
||||
letter-spacing: -0.02em;
|
||||
}
|
||||
|
||||
.title-wrap p {
|
||||
margin: 8px 0 0;
|
||||
color: var(--muted);
|
||||
font-size: 0.98rem;
|
||||
}
|
||||
|
||||
.badge {
|
||||
display: inline-flex;
|
||||
align-items: center;
|
||||
gap: 8px;
|
||||
background: var(--accent-soft);
|
||||
color: var(--accent-text);
|
||||
border: 1px solid var(--accent-border);
|
||||
padding: 8px 12px;
|
||||
border-radius: 999px;
|
||||
font-size: 0.9rem;
|
||||
font-weight: 700;
|
||||
white-space: nowrap;
|
||||
}
|
||||
|
||||
.meta-grid {
|
||||
margin-top: 18px;
|
||||
display: grid;
|
||||
grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
|
||||
gap: 12px;
|
||||
}
|
||||
|
||||
.meta-card {
|
||||
background: var(--panel-2);
|
||||
border: 1px solid var(--border);
|
||||
border-radius: 12px;
|
||||
padding: 14px;
|
||||
}
|
||||
|
||||
.meta-label {
|
||||
color: var(--muted);
|
||||
font-size: 0.82rem;
|
||||
margin-bottom: 6px;
|
||||
text-transform: uppercase;
|
||||
letter-spacing: 0.08em;
|
||||
font-weight: 700;
|
||||
}
|
||||
|
||||
.meta-value {
|
||||
font-size: 0.98rem;
|
||||
font-weight: 600;
|
||||
word-break: break-word;
|
||||
}
|
||||
|
||||
.messages-wrap {
|
||||
background: var(--panel);
|
||||
border: 1px solid var(--border);
|
||||
border-radius: 16px;
|
||||
overflow: hidden;
|
||||
}
|
||||
|
||||
.messages-header {
|
||||
padding: 18px 20px;
|
||||
border-bottom: 1px solid var(--border);
|
||||
background: var(--panel-2);
|
||||
font-weight: 800;
|
||||
font-size: 1rem;
|
||||
}
|
||||
|
||||
.message {
|
||||
display: flex;
|
||||
gap: 14px;
|
||||
padding: 18px 20px;
|
||||
border-bottom: 1px solid var(--border);
|
||||
}
|
||||
|
||||
.message:last-child { border-bottom: none; }
|
||||
|
||||
.avatar {
|
||||
width: 42px;
|
||||
height: 42px;
|
||||
min-width: 42px;
|
||||
border-radius: 50%;
|
||||
object-fit: cover;
|
||||
background: var(--panel-3);
|
||||
border: 1px solid var(--border);
|
||||
}
|
||||
|
||||
.message-body { min-width: 0; flex: 1; }
|
||||
|
||||
.message-header {
|
||||
display: flex;
|
||||
align-items: baseline;
|
||||
gap: 10px;
|
||||
flex-wrap: wrap;
|
||||
margin-bottom: 8px;
|
||||
}
|
||||
|
||||
.username {
|
||||
font-weight: 800;
|
||||
color: var(--text);
|
||||
font-size: 0.98rem;
|
||||
}
|
||||
|
||||
.userid {
|
||||
color: var(--muted);
|
||||
font-size: 0.8rem;
|
||||
font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
|
||||
}
|
||||
|
||||
.timestamp {
|
||||
color: var(--muted);
|
||||
font-size: 0.82rem;
|
||||
margin-left: auto;
|
||||
}
|
||||
|
||||
.content {
|
||||
color: var(--text);
|
||||
font-size: 0.96rem;
|
||||
line-height: 1.6;
|
||||
word-break: break-word;
|
||||
}
|
||||
|
||||
.content:empty { display: none; }
|
||||
|
||||
.discord-embed {
|
||||
margin-top: 12px;
|
||||
background: var(--panel-2);
|
||||
border: 1px solid var(--border);
|
||||
border-left: 4px solid var(--accent);
|
||||
border-radius: 10px;
|
||||
padding: 12px 14px;
|
||||
}
|
||||
|
||||
.discord-embed-title { font-weight: 800; margin-bottom: 6px; }
|
||||
.discord-embed-description { color: var(--text); line-height: 1.5; }
|
||||
|
||||
.embed-field {
|
||||
margin-top: 10px;
|
||||
padding-top: 10px;
|
||||
border-top: 1px solid rgba(255,255,255,0.06);
|
||||
}
|
||||
|
||||
.embed-field-name { font-weight: 700; margin-bottom: 4px; }
|
||||
.embed-field-value { color: var(--text); line-height: 1.5; }
|
||||
|
||||
.attachment {
|
||||
margin-top: 12px;
|
||||
background: var(--panel-2);
|
||||
border: 1px solid var(--border);
|
||||
border-radius: 12px;
|
||||
padding: 12px;
|
||||
}
|
||||
|
||||
.attachment-file {
|
||||
display: inline-block;
|
||||
color: var(--attachment-link);
|
||||
text-decoration: none;
|
||||
font-weight: 700;
|
||||
word-break: break-word;
|
||||
}
|
||||
|
||||
.attachment-file:hover { text-decoration: underline; }
|
||||
|
||||
.attachment-preview { margin-top: 10px; }
|
||||
|
||||
.attachment-preview img,
|
||||
.attachment-preview video {
|
||||
width: 100%;
|
||||
max-width: 560px;
|
||||
border-radius: 10px;
|
||||
border: 1px solid var(--border);
|
||||
display: block;
|
||||
background: #0a0f15;
|
||||
}
|
||||
|
||||
.attachment-preview audio {
|
||||
width: 100%;
|
||||
max-width: 560px;
|
||||
display: block;
|
||||
}
|
||||
|
||||
code {
|
||||
background: var(--code);
|
||||
border: 1px solid var(--border);
|
||||
padding: 2px 6px;
|
||||
border-radius: 6px;
|
||||
font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
|
||||
font-size: 0.9em;
|
||||
}
|
||||
|
||||
pre {
|
||||
background: var(--code);
|
||||
border: 1px solid var(--border);
|
||||
padding: 12px;
|
||||
border-radius: 10px;
|
||||
overflow-x: auto;
|
||||
white-space: pre-wrap;
|
||||
word-break: break-word;
|
||||
}
|
||||
|
||||
pre code { background: transparent; border: none; padding: 0; }
|
||||
|
||||
a { color: var(--link); }
|
||||
|
||||
.empty-state { padding: 24px 20px; color: var(--muted); }
|
||||
|
||||
@media (max-width: 700px) {
|
||||
body { padding: 18px 12px; }
|
||||
.header, .messages-wrap { border-radius: 12px; }
|
||||
.message { padding: 14px; }
|
||||
.timestamp { width: 100%; margin-left: 0; }
|
||||
}
|
||||
|
||||
${custom}
|
||||
`;
|
||||
}
|
||||
|
||||
function getSampleTicket() {
|
||||
return {
|
||||
id: "123456789012345678",
|
||||
name: "ticket-support-demo",
|
||||
messages: [
|
||||
{
|
||||
username: "SupportBot",
|
||||
userId: "100000000000000001",
|
||||
avatar: "https://cdn.discordapp.com/embed/avatars/0.png",
|
||||
timestamp: new Date().toISOString(),
|
||||
content: "Hello! Thanks for opening a ticket. How can we help?",
|
||||
embeds: [],
|
||||
attachments: [],
|
||||
},
|
||||
{
|
||||
username: "Member",
|
||||
userId: "100000000000000002",
|
||||
avatar: "https://cdn.discordapp.com/embed/avatars/1.png",
|
||||
timestamp: new Date(Date.now() - 60000).toISOString(),
|
||||
content: "I need help with my purchase — order **#48291**.",
|
||||
embeds: [
|
||||
{
|
||||
title: "Order details",
|
||||
description: "Payment received · awaiting delivery",
|
||||
fields: [{ name: "Status", value: "Pending" }],
|
||||
},
|
||||
],
|
||||
attachments: [],
|
||||
},
|
||||
],
|
||||
};
|
||||
}
|
||||
|
||||
function createTranscriptHTML(ticket, reason, templateInput) {
|
||||
const template = templateInput
|
||||
? normalizeTemplate(templateInput)
|
||||
: getTemplate();
|
||||
const header = template.Header;
|
||||
const meta = template.Meta;
|
||||
const messagesCfg = template.Messages;
|
||||
const closeReason = reason || meta.DefaultCloseReason;
|
||||
const ctx = {
|
||||
name: ticket.name,
|
||||
id: ticket.id,
|
||||
messageCount: ticket.messages.length,
|
||||
reason: closeReason,
|
||||
};
|
||||
|
||||
const { headLinks } = resolveTypography(template.Typography?.FontFamily);
|
||||
|
||||
const metaSection = header.ShowMetaCards
|
||||
? `
|
||||
<div class="meta-grid">
|
||||
<div class="meta-card">
|
||||
<div class="meta-label">${escapeHtml(meta.ChannelLabel)}</div>
|
||||
<div class="meta-value">${escapeHtml(ticket.name)}</div>
|
||||
</div>
|
||||
<div class="meta-card">
|
||||
<div class="meta-label">${escapeHtml(meta.TicketIdLabel)}</div>
|
||||
<div class="meta-value">${escapeHtml(ticket.id)}</div>
|
||||
</div>
|
||||
<div class="meta-card">
|
||||
<div class="meta-label">${escapeHtml(meta.MessageCountLabel)}</div>
|
||||
<div class="meta-value">${ticket.messages.length}</div>
|
||||
</div>
|
||||
<div class="meta-card">
|
||||
<div class="meta-label">${escapeHtml(meta.CloseReasonLabel)}</div>
|
||||
<div class="meta-value">${escapeHtml(closeReason)}</div>
|
||||
</div>
|
||||
</div>
|
||||
`
|
||||
: "";
|
||||
|
||||
return `<!DOCTYPE html>
|
||||
<html lang="en">
|
||||
<head>
|
||||
<meta charset="UTF-8">
|
||||
<meta name="viewport" content="width=device-width, initial-scale=1.0">
|
||||
<title>Transcript - ${escapeHtml(ticket.name)}</title>
|
||||
${headLinks}
|
||||
<style>${buildStyles(template)}</style>
|
||||
</head>
|
||||
<body>
|
||||
<div class="page">
|
||||
<section class="header">
|
||||
<div class="header-top">
|
||||
<div class="title-wrap">
|
||||
<h1>${escapeHtml(header.Title)}</h1>
|
||||
<p>${formatHeaderText(header.Subtitle, ctx)}</p>
|
||||
</div>
|
||||
<div class="badge">${escapeHtml(header.Badge)}</div>
|
||||
</div>
|
||||
${metaSection}
|
||||
</section>
|
||||
|
||||
<section class="messages-wrap">
|
||||
<div class="messages-header">${escapeHtml(messagesCfg.SectionTitle)}</div>
|
||||
${
|
||||
ticket.messages.length
|
||||
? ticket.messages
|
||||
.map(
|
||||
(msg) => `
|
||||
<article class="message">
|
||||
<img src="${escapeHtml(msg.avatar || "")}" alt="Avatar" class="avatar">
|
||||
<div class="message-body">
|
||||
<div class="message-header">
|
||||
<span class="username">${escapeHtml(msg.username || "Unknown User")}</span>
|
||||
<span class="userid">${escapeHtml(msg.userId || "Unknown ID")}</span>
|
||||
<span class="timestamp">${formatDate(msg.timestamp)}</span>
|
||||
</div>
|
||||
<div class="content">${parseMarkdown(msg.content || "")}</div>
|
||||
${renderEmbeds(msg.embeds || [])}
|
||||
${(msg.attachments || []).map(renderAttachment).join("")}
|
||||
</div>
|
||||
</article>
|
||||
`,
|
||||
)
|
||||
.join("")
|
||||
: `<div class="empty-state">${escapeHtml(messagesCfg.EmptyState)}</div>`
|
||||
}
|
||||
</section>
|
||||
</div>
|
||||
</body>
|
||||
</html>`;
|
||||
}
|
||||
|
||||
function renderPreview(templateInput) {
|
||||
const sample = getSampleTicket();
|
||||
return createTranscriptHTML(
|
||||
sample,
|
||||
"Resolved — thank you for contacting support.",
|
||||
templateInput,
|
||||
);
|
||||
}
|
||||
|
||||
module.exports = {
|
||||
TEMPLATE_PATH,
|
||||
getDefaultTemplate,
|
||||
getTemplate,
|
||||
reloadTemplate,
|
||||
saveTemplate,
|
||||
normalizeTemplate,
|
||||
getSampleTicket,
|
||||
createTranscriptHTML,
|
||||
renderPreview,
|
||||
};
|
||||
Reference in new issue
Block a user