SB-6.1-PRE

addons/addon-example.js

@@ -1,4 +1,4 @@
-// SupportBot 6.0, Created by Emerald Services
+// SupportBot, Created by Emerald Services
 // Help Command
 
 const Discord = require("discord.js");

addons/settings/exampleaddon.yml

@@ -1,5 +1,5 @@
 #
-# SupportBot 6.0 
+# SupportBot, Created by Emerald Services
 # Example Addon
 #
 

commands/newticket.js

@@ -87,7 +87,11 @@ module.exports = {
         }
 
         // Ticket Created, Message Sent
-        SupportTicket.send(`<@${message.author.id}>`)
+
+        if (supportbot.AllowTicketMentions === "true") {
+          SupportTicket.send(`<@${message.author.id}>`)
+        }
+
         const TicketMessage = new Discord.MessageEmbed()
           .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
           .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
@@ -146,7 +150,10 @@ module.exports = {
                   .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_1} Department**. Please provide us information regarding your query.`)
                   .setColor(supportbot.EmbedColour)
                 SupportTicket.send({ embed: Department1 });
-                SupportTicket.send(`@here`)
+
+                if (supportbot.AllowTicketMentions === "true") {
+                  SupportTicket.send(`@here`)
+                }
           
               }
           
@@ -167,7 +174,10 @@ module.exports = {
                   .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_2} Department**. Please provide us information regarding your query.`)
                   .setColor(supportbot.EmbedColour)
                 SupportTicket.send({ embed: Department2 });
-                SupportTicket.send(`@here`)
+
+                if (supportbot.AllowTicketMentions === "true") {
+                  SupportTicket.send(`@here`)
+                }
           
               }
           
@@ -189,7 +199,11 @@ module.exports = {
                 .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_3} Department**. Please provide us information regarding your query.`)
                   .setColor(supportbot.EmbedColour)
                 SupportTicket.send({ embed: Department3 });
-                SupportTicket.send(`@here`)
+
+                if (supportbot.AllowTicketMentions === "true") {
+                  SupportTicket.send(`@here`)
+                }
+
               }
               return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== message.author.id;
             }

index.js

@@ -8,6 +8,8 @@
 //                      SupportBot version 6.1
 //                      Created by Emerald Services
 //                      Installed with MIT License
+//
+//                      Support Server: discord.gg/jspKFcE
 
 const Discord = require("discord.js");
 const fs = require("fs");

package.json

@@ -1,6 +1,6 @@
 {
   "name": "supportbot",
-  "version": "6.0.0",
+  "version": "6.1",
   "description": "SupportBot | #1 Self-Hosted Ticket Bot",
   "main": "index.js",
   "dependencies": {
@@ -23,5 +23,5 @@
   "bugs": {
     "url": "https://github.com/1tzemerald/SupportBot/issues"
   },
-  "homepage": "https://emeraldservices.xyz"
+  "homepage": "https://emeraldsrv.dev"
 }

storage/SupportTickets.json

@@ -1,4 +1,4 @@
 {
-    "ticket": "ticket-0010", 
+    "ticket": "ticket-0012", 
     "id":419821884431925260
 }

storage/TicketID.json

@@ -3,6 +3,6 @@
         "id": 65
     },
     "805909541979029524": {
-        "id": 11
+        "id": 13
     }
 }

supportbot-config.yml

@@ -8,10 +8,12 @@
 #                      SupportBot version 6.1
 #                      Created by Emerald Services
 #                      Installed with MIT License
+#
+#                      Support Server: discord.gg/jspKFcE
 
 # General Bot Configuration
 
-Token: "BOT_TOKEN"
+Token: "BOT_TOKEN_HERE"
 Prefix: "-"
 Bot_Name: "SupportBot"
 
@@ -52,6 +54,11 @@ TranscriptLog: "transcripts"
 TicketSubject: "description"
 # TicketSubject: "description" means that the subject (reason) of the ticket will be displayed upon the channel description if set to "embed" it will be displayed within the embed.
 
+AllowTicketMentions: "true"
+# Set to "true" to allow the ticket to mention the author and the support team.
+# Set to "false" to dis-allow mentions within tickets.
+
+
 # Ticket Panel (Ticket Reaction Create)
 
 ReactionTickets: "true"