Added Max Ticket Count + Timeout

Commands/close.js

@@ -47,9 +47,12 @@ module.exports = new Command({
         return interaction.reply({ embeds: [NoPerms] });
     }
     await interaction.deferReply();
-    let TicketData = await JSON.parse(
+    let tickets = await JSON.parse(
       fs.readFileSync("./Data/TicketData.json", "utf8")
     ).tickets.find((t) => t.id === interaction.channel.id);
+    let TicketData = await tickets.tickets.findIndex(
+      (t) => t.id == ticketChannel.id
+    );
     if (!TicketData) {
       const Exists = new Discord.MessageEmbed()
         .setTitle("No Ticket Found!")
@@ -87,6 +90,14 @@ module.exports = new Command({
       });
     }
     try {
+      tickets.tickets[TicketData].open = false;
+      fs.writeFileSync(
+        "./Data/TicketData.json",
+        JSON.stringify(tickets, null, 4),
+        (err) => {
+          if (err) console.error(err);
+        }
+      );
       await interaction.followUp(`**${supportbot.ClosingTicket}**`);
       const transcriptEmbed = new Discord.MessageEmbed()
         .setTitle(supportbot.TranscriptTitle)

Commands/ticket.js

@@ -31,11 +31,29 @@ module.exports = new Command({
   permissions: ["SEND_MESSAGES"],
 
   async run(interaction) {
+    let TicketData = await JSON.parse(
+      fs.readFileSync("./Data/TicketData.json", "utf8")
+    );
     const { getRole, getChannel, getCategory } = interaction.client;
-    let reactionUser = interaction.guild.members.cache.get(interaction.user.id);
+    let User = interaction.guild.members.cache.get(interaction.user.id);
 
     if (
-      reactionUser.roles.cache.has(
+      supportbot.MaxAllowedTickets &&
+      TicketData.tickets.filter((t) => t.user == interaction.user.id && t.open)
+        .length >= supportbot.MaxAllowedTickets
+    ) {
+      return interaction.reply({
+        embeds: [
+          {
+            title: "Too Many Tickets!",
+            description: `You can't have more than ${supportbot.MaxAllowedTickets} open tickets!`,
+            color: supportbot.WarningColour,
+          },
+        ],
+      });
+    }
+    if (
+      User.roles.cache.has(
         getRole(supportbot.TicketBlackListRole, interaction.guild).id
       )
     ) {
@@ -49,10 +67,6 @@ module.exports = new Command({
     // Ticket ID
     let ticketNumberID = await TicketNumberID.pad();
 
-    let TicketData = await JSON.parse(
-      fs.readFileSync("./Data/TicketData.json", "utf8")
-    );
-
     // Ticket Subject
     const TicketSubject =
       interaction.options?.getString("reason") || supportbot.NoTicketSubject;
@@ -127,6 +141,7 @@ module.exports = new Command({
       user: Author.id,
       number: ticketNumberID,
       reason: TicketSubject,
+      open: true,
       subUsers: [],
     });
     fs.writeFileSync(
@@ -232,12 +247,34 @@ module.exports = new Command({
         });
 
         const filter = (i) => i.user.id === interaction.user.id;
-        const collector = await m.awaitMessageComponent({
-          filter,
-          max: 1,
-          componentType: "BUTTON",
-          time: 60000,
-        });
+        let collector;
+        try {
+          collector = await m.awaitMessageComponent({
+            filter,
+            max: 1,
+            componentType: "BUTTON",
+            time: supportbot.Timeout * 60000,
+          });
+        } catch (e) {
+          if (e.code == "INTERACTION_COLLECTOR_ERROR")
+            try {
+              let ticket = await TicketData.tickets.findIndex(
+                (t) => t.id == ticketChannel.id
+              );
+              TicketData.tickets[ticket].open = false;
+              fs.writeFileSync(
+                "./Data/TicketData.json",
+                JSON.stringify(TicketData, null, 4),
+                (err) => {
+                  if (err) console.error(err);
+                }
+              );
+              interaction.user.send(
+                "Your ticket has timed out. Please open a new one, and select a department."
+              );
+            } catch (e) {}
+          return await ticketChannel.delete();
+        }
         let role;
         let title;
         if (collector.customId === "Department1") {

Configs/supportbot.yml

@@ -17,7 +17,6 @@ SupportBot_Version: "7.4.0"
 # -------------------------
 
 Name: "SupportBot"
-# No Prefix, as everything uses the new Slash (/) Commands feature!
 Token: "BOT_TOKEN"
 # Guild ID Ex: 123456789123456789
 Guild: ""
@@ -95,6 +94,8 @@ TranscriptTitle: "Ticket Transcript"
 TicketLog_Title: "Ticket Closed"
 TicketBlackListMessage: "You are not allowed to open a ticket"
 
+MaxAllowedTickets: 2
+
 TicketSubject: "description"
 # "description" will displays the ticket reason within the channel description
 # "embed" will displays the ticket reason within the ticket embed
@@ -153,13 +154,13 @@ TicketDept3Emoji: "3️⃣"
 TranscriptSavedMessage: "📝 **Transcript Saved!**"
 TicketLockMessage: "❌ **Ticket Locked!**"
 TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
-TicketDeleteTime: 5000 # Time must be set in milliseconds.
 
 # --- Departments Config ---
 #     --- Start ---
 
 TicketDepartments: true
-
+# Delete the ticket if no department selected. TIME IN MINUTES
+Timeout: 5
 AllowStaff: true
 # If set to false users with the "Staff" role will not be able to view tickets
 # without a valid department role set below.