New Departments

Commands/ticket.js

@@ -31,6 +31,13 @@ module.exports = new Command({
   permissions: ["SEND_MESSAGES"],
 
   async run(interaction) {
+    let disableCommand = true;
+    if (interaction.isCommand() && disableCommand)
+      return interaction.reply({
+        content: "This command is disabled",
+        ephemeral: true,
+      });
+    let department = interaction.customId?.split("-")[1] || null;
     let TicketData = await JSON.parse(
       fs.readFileSync("./Data/TicketData.json", "utf8")
     );
@@ -73,8 +80,7 @@ module.exports = new Command({
 
     const TicketExists = new MessageEmbed()
       .setTitle("Ticket Exists!")
-      .setDescription(`${supportbot.TicketExists}`)
-      .setColor(supportbot.WarningColour);
+      .setDescription(`${supportbot.TicketExists}`);
 
     if (
       await interaction.guild.channels.cache.find(
@@ -89,19 +95,7 @@ module.exports = new Command({
     }
     const Staff = await getRole(supportbot.Staff, interaction.guild);
     const Admin = await getRole(supportbot.Admin, interaction.guild);
-    const DeptRole1 = await getRole(
-      supportbot.DepartmentRole_1,
-      interaction.guild
-    );
-    const DeptRole2 = await getRole(
-      supportbot.DepartmentRole_2,
-      interaction.guild
-    );
-    const DeptRole3 = await getRole(
-      supportbot.DepartmentRole_3,
-      interaction.guild
-    );
-    if (!Staff || !Admin || !DeptRole1 || !DeptRole2 || !DeptRole3)
+    if (!Staff || !Admin)
       return interaction.reply({
         content:
           "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
@@ -109,7 +103,7 @@ module.exports = new Command({
       });
     const Author = interaction.user;
     let TicketCategory = await getCategory(
-      supportbot.TicketCategory,
+      supportbot.Departments[department].category || supportbot.TicketCategory,
       interaction.guild
     );
     const ticketChannel = await interaction.guild.channels.create(
@@ -133,13 +127,13 @@ module.exports = new Command({
         ],
       }
     );
-    if (supportbot.AllowStaff) {
-      ticketChannel.permissionOverwrites.edit(Staff.id, {
+    if (supportbot.AllowAllStaff) {
+      await ticketChannel.permissionOverwrites.edit(Staff.id, {
         VIEW_CHANNEL: true,
       });
     }
-    if (supportbot.TicketDepartments) {
-      ticketChannel.permissionOverwrites.edit(interaction.user.id, {
+    if (supportbot.TicketDepartments && !department) {
+      await ticketChannel.permissionOverwrites.edit(interaction.user.id, {
         SEND_MESSAGES: false,
       });
     }
@@ -203,10 +197,10 @@ module.exports = new Command({
       }
     }
 
-    if (supportbot.TicketDepartments) {
+    if (supportbot.TicketDepartments && !department) {
       TicketMessage.addFields({
         name: "Departments",
-        value: ` **${supportbot.DepartmentTitle_1}**\n **${supportbot.DepartmentTitle_2}**\n **${supportbot.DepartmentTitle_3}**`,
+        value: ` **${supportbot.Departments.map((X) => X.title).join("\n")}**`,
       });
     }
     const CloseButton = new MessageButton()
@@ -222,33 +216,16 @@ module.exports = new Command({
       .setEmoji(supportbot.TicketLockEmoji);
 
     const row2 = new MessageActionRow().addComponents(CloseButton, LockButton);
-
-    if (supportbot.TicketDepartments) {
+    if (supportbot.TicketDepartments && !department) {
       try {
-        const Department1Button = new MessageButton()
-          .setCustomId("Department1")
-          .setLabel(supportbot.DepartmentTitle_1)
-          .setStyle(supportbot.TicketDept1Colour)
-          .setEmoji(supportbot.TicketDept1Emoji);
-
-        const Department2Button = new MessageButton()
-          .setCustomId("Department2")
-          .setLabel(supportbot.DepartmentTitle_2)
-          .setStyle(supportbot.TicketDept2Colour)
-          .setEmoji(supportbot.TicketDept2Emoji);
-
-        const Department3Button = new MessageButton()
-          .setCustomId("Department3")
-          .setLabel(supportbot.DepartmentTitle_3)
-          .setStyle(supportbot.TicketDept3Colour)
-          .setEmoji(supportbot.TicketDept3Emoji);
-
-        const row = new MessageActionRow().addComponents(
-          Department1Button,
-          Department2Button,
-          Department3Button
+        let buttons = await supportbot.Departments.map((x) =>
+          new MessageButton()
+            .setCustomId("Department" + supportbot.Departments.indexOf(x))
+            .setLabel(x.title)
+            .setStyle(x.color)
+            .setEmoji(x.emoji)
         );
-
+        const row = new MessageActionRow().addComponents(buttons);
         const m = await ticketChannel.send({
           embeds: [TicketMessage],
           components: [row],
@@ -287,20 +264,9 @@ module.exports = new Command({
             return await ticketChannel.delete();
           }
         }
-        let role;
-        let title;
-        if (collector.customId === "Department1") {
-          role = DeptRole1;
-          title = supportbot.DepartmentTitle_1;
-        }
-        if (collector.customId === "Department2") {
-          role = DeptRole2;
-          title = supportbot.DepartmentTitle_2;
-        }
-        if (collector.customId === "Department3") {
-          role = DeptRole3;
-          title = supportbot.DepartmentTitle_3;
-        }
+        let num = collector.customId.split("Department")[1];
+        let role = getRole(supportbot.Departments[num].role, interaction.guild);
+        let title = supportbot.Departments[num].title;
 
         await ticketChannel.permissionOverwrites.edit(role.id, {
           VIEW_CHANNEL: true,
@@ -327,7 +293,37 @@ module.exports = new Command({
         });
       } catch (error) {}
     } else {
-      await ticketChannel.send({ embeds: [TicketMessage], components: [row2] });
+      await ticketChannel.send({
+        embeds: [TicketMessage],
+        components: [row2],
+      });
+      if (department) {
+        let role = await getRole(
+          supportbot.Departments[department].role,
+          interaction.guild
+        );
+        let title = supportbot.Departments[department].title;
+        await ticketChannel.permissionOverwrites.edit(role.id, {
+          VIEW_CHANNEL: true,
+        });
+        let TicketCat = await getCategory(
+          supportbot.Departments[department].category ||
+            supportbot.TicketCategory,
+          interaction.guild
+        );
+        await ticketChannel.setParent(TicketCat.id);
+        await ticketChannel.send({
+          embeds: [
+            {
+              description: `> Thank for reaching out to the **${title} Department**. Please provide us information regarding your query.`,
+              color: supportbot.EmbedColour,
+            },
+          ],
+        });
+      }
+      if (supportbot.AllowTicketMentions) {
+        await ticketChannel.send("@here");
+      }
     }
   },
 });

Configs/supportbot.yml

@@ -84,7 +84,7 @@ SuggestionDownvote: "❌"
 #  Tickets Configuration
 # -------------------------
 
-TicketCategory: "Tickets"
+TicketCategory: "Tickets" # Only for tickets without a category
 TicketPrefix: "ticket-" # The prefix for ticket channel names
 
 TicketLog: "logs"
@@ -143,14 +143,6 @@ TicketCloseColour: "DANGER"
 TicketDeleteColour: "DANGER"
 TicketLockColour: "PRIMARY"
 
-TicketDept1Colour: "PRIMARY"
-TicketDept2Colour: "PRIMARY"
-TicketDept3Colour: "PRIMARY"
-
-TicketDept1Emoji: "1️⃣"
-TicketDept2Emoji: "2️⃣"
-TicketDept3Emoji: "3️⃣"
-
 TranscriptSavedMessage: "📝 **Transcript Saved!**"
 TicketLockMessage: "❌ **Ticket Locked!**"
 TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
@@ -161,22 +153,28 @@ TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 secon
 TicketDepartments: true
 # Delete the ticket if no department selected. TIME IN MINUTES
 Timeout: 5
-AllowStaff: true
-# If set to false users with the "Staff" role will not be able to view tickets
-# without a valid department role set below.
+# Set to true to allow all staff to access the ticket
+AllowAllStaff: false
 
-# Set to false to allow "Staff" to see tickets whether its a department for them or not.
-
-DepartmentTitle_1: "General Support"
-DepartmentTitle_2: "Billing Support"
-DepartmentTitle_3: "Admin Team"
-# Ticket department title, This is the title for a ticket department to help users know what is available.
-
-DepartmentRole_1: "Support"
-DepartmentRole_2: "Support"
-DepartmentRole_3: "Admin"
 # Ticket roles are the roles that will be able to gain access to tickets depending on what department has been chosen.
 
+Departments:
+  - title: "General Support"
+    role: "Support"
+    color: "PRIMARY"
+    emoji: "1️⃣"
+    category: "Tickets"
+  - title: "Billing Support"
+    role: "Support"
+    color: "PRIMARY"
+    emoji: "2️⃣"
+    category: "Billing"
+  - title: "Admin Team"
+    role: "Admin"
+    color: "PRIMARY"
+    emoji: "3️⃣"
+    category: "Tickets"
+
 # --- Closing Config ---
 #    --- Start ---
 

Events/ready.js

@@ -39,10 +39,12 @@ module.exports = new Event("ready", async (client) => {
     `Connected to Discord`
   );
   console.log(
-      `\u001b[33m`,
-      `Invite to your server:`,
-      `\u001b[36m`,
-      `https://discord.com/api/oauth2/authorize?client_id=` + client.user.id + `&permissions=8&scope=bot%20applications.commands`
+    `\u001b[33m`,
+    `Invite to your server:`,
+    `\u001b[36m`,
+    `https://discord.com/api/oauth2/authorize?client_id=` +
+      client.user.id +
+      `&permissions=8&scope=bot%20applications.commands`
   );
   console.log(
     `\u001b[33m`,
@@ -88,10 +90,10 @@ module.exports = new Event("ready", async (client) => {
     supportbot.Admin,
     supportbot.Staff,
     supportbot.TicketBlackListRole,
-    supportbot.DepartmentRole_1,
-    supportbot.DepartmentRole_2,
-    supportbot.DepartmentRole_3,
   ];
+  if (supportbot.TicketDepartments) {
+    supportbot.Departments.forEach((department) => roles.push(department.role));
+  }
   if (supportbot.AutoRole) roles.push(supportbot.AutoRole_Role);
   const channels = [
     supportbot.SuggestionChannel,
@@ -160,7 +162,7 @@ module.exports = new Event("ready", async (client) => {
       fs.readFileSync("./Data/ticket-panel-id.json", "utf8")
     );
 
-    chan1.messages.fetch(panelid.TicketPanelID).catch(async (r) => {
+    chan1.messages.fetch(panelid.TicketPanelID).catch(async () => {
       let embed = new Discord.MessageEmbed()
         .setTitle(`${panelconfig.PanelTitle}`)
         .setColor(supportbot.SuccessColour)
@@ -177,13 +179,22 @@ module.exports = new Event("ready", async (client) => {
       if (panelconfig.TicketPanel_Image) {
         embed.setImage(panelconfig.PanelImage);
       }
-
-      let button = new Discord.MessageButton()
-        .setLabel(panelconfig.ButtonLabel)
-        .setCustomId("openticket")
-        .setStyle(panelconfig.ButtonColour)
-        .setEmoji(panelconfig.ButtonEmoji);
-
+      let button;
+      if (supportbot.TicketDepartments) {
+        button = supportbot.Departments.map((x) =>
+          new Discord.MessageButton()
+            .setCustomId("department-" + supportbot.Departments.indexOf(x))
+            .setLabel(x.title)
+            .setStyle(x.color)
+            .setEmoji(x.emoji)
+        );
+      } else {
+        button = new Discord.MessageButton()
+          .setLabel(panelconfig.ButtonLabel)
+          .setCustomId("openticket")
+          .setStyle(panelconfig.ButtonColour)
+          .setEmoji(panelconfig.ButtonEmoji);
+      }
       let row = new Discord.MessageActionRow().addComponents(button);
 
       await chan1