7.1 Pre-1

Revamp of ticket system

commands/close.js

@@ -58,18 +58,18 @@ module.exports = {
                             .addField("Reason", reason);
 
                         message.channel.messages.fetch({ limit: 100 }).then( msgs => {
-                            let txt = '';
+                            let html = '';
 
                             msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-                            txt += `${message.guild.name}\n`;
-                            txt += `#${ticketChannel.name}\n`;
-                            txt += `${msgs.size} messages\n\n\n`;
+                            html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
+                            html += `<strong>Ticket:</strong> ${ticketChannel.name}<br>`;
+                            html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
 
                             msgs.forEach( msg => {
                                 if ( msg.content ) {
-                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
-                                    txt += `${msg.content}\n`;
-                                    txt += `-----\n\n`;
+                                    html += `<strong>User:</strong> ${msg.author.tag}<br>`;
+                                    html += `<strong>Message:</strong> ${msg.content}<br>`;
+                                    html += `-----<br><br>`;
                                 }
                             });
 
@@ -77,7 +77,7 @@ module.exports = {
                                 message.reply(err)
                             })
 
-                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
+                            logChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
 
                             message.channel.delete();
 
@@ -112,18 +112,18 @@ module.exports = {
                             .addField("Reason", reason);
 
                         message.channel.messages.fetch({ limit: 100 }).then( msgs => {
-                            let txt = '';
+                            let html = '';
 
                             msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-                            txt += `${message.guild.name}\n`;
-                            txt += `#${ticketChannel.name}\n`;
-                            txt += `${msgs.size} messages\n\n\n`;
+                            html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
+                            html += `<strong>Ticket:</strong> ${ticketChannel.name}<br>`;
+                            html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
 
                             msgs.forEach( msg => {
                                 if ( msg.content ) {
-                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
-                                    txt += `${msg.content}\n`;
-                                    txt += `-----\n\n`;
+                                    html += `<strong>User:</strong> ${msg.author.tag}<br>`;
+                                    html += `<strong>Message:</strong> ${msg.content}<br>`;
+                                    html += `-----<br><br>`;
                                 }
                             });
 
@@ -131,7 +131,7 @@ module.exports = {
                                 message.reply(err)
                             })
 
-                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
+                            logChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
 
                             message.channel.delete();
 

commands/newticket.js

@@ -1,281 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Ticket Command
-
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-const fs = require("fs")
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-const TicketNumberID = require('../utils/TicketNumber.js');
-
-const reacted = [];
-
-module.exports = {
-    name: supportbot.NewTicket,
-    description: supportbot.NewTicketDesc,
-
-    execute(message, args) {
-      if (!message.channel.name === supportbot.ReactionChannel || !message.channel.id === supportbot.ReactionChannel) {
-        if (supportbot.DeleteMessages) message.delete();
-      }
-
-      let reactionUser = message.guild.members.cache.get(message.author.id)
-
-      if (reactionUser.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || reactionUser.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
-            return message.channel.send(`<@${message.author.id}> ${supportbot.TicketBlackListMessage}`).then(msg => {
-                msg.delete({timeout: 3500})
-            })
-        }
-
-        
-      // Ticket ID
-      let ticketNumberID = TicketNumberID.pad(message.guild.id);
-
-      // Ticket Subject
-      const TicketSubject = args || supportbot.NoTicketSubject;
-
-      // Ticket Exists
-      const TicketExists = new Discord.MessageEmbed()
-        .setTitle("Ticket Exists!")
-        .setDescription(`${supportbot.TicketExists}`)
-        .setColor(supportbot.WarningColour)
-
-      if (message.guild.channels.cache.find(SupportTicket => SupportTicket.name === `${supportbot.TicketChannel}-${ticketNumberID}`)) 
-      return message.channel.send({ embed: TicketExists });
-
-      message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`, {
-        type: "text",
-        permissionOverwrites: [
-          {
-            id: message.guild.roles.everyone,
-            deny: ['VIEW_CHANNEL'],
-          }
-        ]
-      }).then(SupportTicket => {
-
-        let AllUsers = message.guild.roles.cache.find(everyone => everyone.name === '@everyone')
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) || message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
-
-        let DeptRole1 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_1}`) || message.guild.roles.cache.find(DepartmentRole => DepartmentRole.id === `${supportbot.DepartmentRole_1}`)
-        let DeptRole2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_2}`) || message.guild.roles.cache.find(DepartmentRole => DepartmentRole.id === `${supportbot.DepartmentRole_2}`)
-        let DeptRole3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_3}`) || message.guild.roles.cache.find(DepartmentRole => DepartmentRole.id === `${supportbot.DepartmentRole_3}`)
-          
-        SupportTicket.updateOverwrite(message.author, {
-          VIEW_CHANNEL: true,
-          READ_MESSAGES: true,
-          SEND_MESSAGES: true,
-        })
-
-        SupportTicket.updateOverwrite(SupportStaff, {
-          VIEW_CHANNEL: true,
-          READ_MESSAGES: true,
-          SEND_MESSAGES: true,
-        })
-
-        SupportTicket.updateOverwrite(Admins, {
-          VIEW_CHANNEL: true,
-          READ_MESSAGES: true,
-          SEND_MESSAGES: true,
-        })
-
-        SupportTicket.updateOverwrite(AllUsers, {
-          VIEW_CHANNEL: false
-        })
-
-        
-
-        // Ticket Category
-        let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory) || message.guild.channels.cache.find(category => category.id === supportbot.TicketCategory)
-
-        if (TicketCategory) {
-          SupportTicket.setParent(TicketCategory.id)
-        }
-
-        // Ticket Created, Message Sent
-
-        if (supportbot.AllowTicketMentions) {
-          SupportTicket.send(`<@${message.author.id}>`)
-        }
-
-        const TicketMessage = new Discord.MessageEmbed()
-          .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
-          .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
-          .setColor(supportbot.EmbedColour)
-
-        if (supportbot.TicketSubject === "embed") {
-
-          if (TicketSubject != 'No Reason Provided.') {
-            TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
-          }
-          
-        }
-
-        if (supportbot.TicketSubject === "description") {
-
-          if (TicketSubject != 'No Reason Provided.') {
-            SupportTicket.setTopic(`Reason: ${TicketSubject}  -  User ID: ${message.author.id}  -  Ticket: ${SupportTicket.name}`)
-          }
-          
-        }
-
-        if (supportbot.TicketDepartments) {
-          TicketMessage.addFields({ name: 'Departments', value: `${supportbot.DepartmentEmoji_1} **${supportbot.DepartmentTitle_1}**\n${supportbot.DepartmentEmoji_2} **${supportbot.DepartmentTitle_2}**\n${supportbot.DepartmentEmoji_3} **${supportbot.DepartmentTitle_3}**` })
-        }
-
-        SupportTicket.send({ embed: TicketMessage }).then( async function(msg) {
-        
-          const Emoji_1 = supportbot.DepartmentEmoji_1;
-          const Emoji_2 = supportbot.DepartmentEmoji_2;
-          const Emoji_3 = supportbot.DepartmentEmoji_3;
-
-          reacted[ticketNumberID] = false;
-
-          if (supportbot.TicketDepartments) {
-            await msg.react(Emoji_1);
-            await msg.react(Emoji_2);
-            await msg.react(Emoji_3);
-            let filter = (reaction, user) => {
-              if (user.id !== message.author.id) return;
-              if (typeof reacted[ticketNumberID] !== "boolean") return;
-              delete reacted[ticketNumberID];
-              if (reaction.emoji.name === Emoji_1) {
-                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(DeptRole1, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-          
-                if (supportbot.AllowStaff) {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-          
-                if (!supportbot.AllowStaff) {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-
-                const Department1 = new Discord.MessageEmbed()
-                  .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_1} Department**. Please provide us information regarding your query.`)
-                  .setColor(supportbot.EmbedColour)
-                SupportTicket.send({ embed: Department1 });
-
-                if (supportbot.AllowTicketMentions) {
-                  SupportTicket.send(`@here`)
-                }
-          
-              }
-          
-              if (reaction.emoji.name === Emoji_2) {
-                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(DeptRole2, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-          
-                if (supportbot.AllowStaff) {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-
-                if (!supportbot.AllowStaff) {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-          
-                const Department2 = new Discord.MessageEmbed()
-                  .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_2} Department**. Please provide us information regarding your query.`)
-                  .setColor(supportbot.EmbedColour)
-                SupportTicket.send({ embed: Department2 });
-
-                if (supportbot.AllowTicketMentions) {
-                  SupportTicket.send(`@here`)
-                }
-          
-              }
-          
-              if (reaction.emoji.name === `${Emoji_3}`) {
-                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(DeptRole3, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-          
-                if (supportbot.AllowStaff) {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-
-                if (!supportbot.AllowStaff) {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-          
-                const Department3 = new Discord.MessageEmbed()
-                .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_3} Department**. Please provide us information regarding your query.`)
-                  .setColor(supportbot.EmbedColour)
-                SupportTicket.send({ embed: Department3 });
-
-                if (supportbot.AllowTicketMentions) {
-                  SupportTicket.send(`@here`)
-                }
-
-              }
-              return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== message.author.id;
-            }
-            msg.awaitReactions(filter, { 
-              max: 4, 
-              time: 60000, 
-              errors: ['time'] 
-            }).then(async collected => {
-            });
-
-            setTimeout(async function() {
-              if (typeof reacted[ticketNumberID] == "boolean") {
-                delete reacted[ticketNumberID];
-                //delete channel because didn't react in a minute
-              }
-            }, 60000);
-
-          }
-  
-        });
-
-        if (message.channel.name === supportbot.ReactionChannel || message.channel.id === supportbot.ReactionChannel) {
-          const CreatedTicket = new Discord.MessageEmbed()
-              .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
-              .setColor(supportbot.EmbedColour)
-          message.channel.send({embed: CreatedTicket}).then((r) => {
-            r.delete({ timeout:5000 })
-          })
-        } else {
-          const CreatedTicket = new Discord.MessageEmbed()
-              .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
-              .setColor(supportbot.EmbedColour)
-          message.channel.send({embed: CreatedTicket});
-        }
-        fs.writeFileSync("./storage/SupportTickets.json", '{\n    "ticket": "' + SupportTicket.name + '", \n    "id":' + message.author.id + "\n}", (err) => {
-          if (!err) return;
-          console.error(err)
-      })
-
-        // Ticket Logs
-
-        const errornochannel = new Discord.MessageEmbed()
-          .setTitle("SupportBot Error!")
-          .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
-          .setColor(supportbot.ErrorColour);
-
-        const TicketLogs = new Discord.MessageEmbed()
-          .setTitle("Ticket Log")
-          .setThumbnail(supportbot.Ticket_Thumbnail)
-          .addFields(
-            { name: 'Ticket', value: `<#${SupportTicket.id}>` },
-            { name: 'User', value: `<@${message.author.id}>` },
-          )
-          .setColor(supportbot.EmbedColour)
-          .setFooter(supportbot.EmbedFooter)
-
-        let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog) || message.guild.channels.cache.find(LocateChannel => LocateChannel.id === supportbot.TicketLog)
-
-        if(!locateChannel) return message.channel.send({ embed: errornochannel });
-
-        locateChannel.send({ embed: TicketLogs });
-      })
-
-    }
-
-};

commands/ticket.js

@@ -0,0 +1,230 @@
+// SupportBot, Created by Emerald Services
+// Ticket Command
+
+const Discord = require("discord.js");
+const bot = new Discord.Client()
+
+const fs = require("fs")
+const yaml = require('js-yaml');
+
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+const TicketNumberID = require('../utils/TicketNumber.js');
+
+module.exports = {
+    name: supportbot.NewTicket,
+    description: supportbot.NewTicketDesc,
+
+    async execute(message, args) {
+      if (!message.channel.name === supportbot.ReactionChannel || !message.channel.id === supportbot.ReactionChannel) {
+        if (supportbot.DeleteMessages) message.delete();
+      }
+
+      let reactionUser = message.guild.members.cache.get(message.author.id)
+
+      if (reactionUser.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || reactionUser.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
+            return message.channel.send(`<@${message.author.id}> ${supportbot.TicketBlackListMessage}`).then(msg => {
+                msg.delete({timeout: 3500})
+            })
+        }
+
+      // Ticket ID
+      let ticketNumberID = TicketNumberID.pad(message.guild.id);
+
+      // Ticket Subject
+      const TicketSubject = args || supportbot.NoTicketSubject;
+
+      const channel = await message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`);
+
+      if (message.channel.name === supportbot.ReactionChannel || message.channel.id === supportbot.ReactionChannel) {
+        const CreatedTicket = new Discord.MessageEmbed()
+            .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
+            .setColor(supportbot.EmbedColour)
+        message.channel.send({embed: CreatedTicket}).then((r) => {
+          r.delete({ timeout:5000 })
+        })
+      } else {
+        const CreatedTicket = new Discord.MessageEmbed()
+            .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
+            .setColor(supportbot.EmbedColour)
+        message.channel.send({embed: CreatedTicket});
+      }
+
+        // Ticket Category
+        let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory) || message.guild.channels.cache.find(category => category.id === supportbot.TicketCategory)
+
+        // Locate Roles
+        let StaffMember = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
+        let ServerAdmins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) || message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
+
+        if (TicketCategory) {
+            channel.setParent(TicketCategory.id)
+        }
+
+        channel.updateOverwrite(message.guild.id, {
+            SEND_MESSAGES: false,
+            VIEW_CHANNEL: false
+        })
+
+        channel.updateOverwrite(message.author, {
+            SEND_MESSAGES: true,
+            VIEW_CHANNEL: true
+        })
+
+        channel.updateOverwrite(StaffMember, {
+            SEND_MESSAGES: true,
+            VIEW_CHANNEL: true
+        })
+
+        channel.updateOverwrite(ServerAdmins, {
+            SEND_MESSAGES: true,
+            VIEW_CHANNEL: true
+        })
+
+        // Ticket Created, Message Sent
+
+        if (supportbot.AllowTicketMentions) {
+            channel.send(`<@${message.author.id}>`)
+          }
+  
+          const TicketMessage = new Discord.MessageEmbed()
+            .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
+            .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
+            .setColor(supportbot.EmbedColour)
+  
+          if (supportbot.TicketSubject === "embed") {
+  
+            if (TicketSubject != 'No Reason Provided.') {
+              TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
+            }
+            
+          }
+  
+          if (supportbot.TicketSubject === "description") {
+  
+            if (TicketSubject != 'No Reason Provided.') {
+              channel.setTopic(`Reason: ${TicketSubject}  -  User ID: ${message.author.id}  -  Ticket: ${channel.name}`)
+            }
+            
+          }
+
+        const reactionMessage = await channel.send({
+            embed: TicketMessage
+        }).then( async function(ticketmsg) {
+            await ticketmsg.react(supportbot.TicketLockReaction)
+            await ticketmsg.react(supportbot.TicketDeleteReaction)
+
+                const collector = ticketmsg.createReactionCollector(
+                    (reaction, user) => message.guild.roles.cache.find((staff) => staff.name === supportbot.Staff),
+                    { dispose: true }
+                );
+
+              collector.on('collect', (reaction, user) => {
+                switch (reaction.emoji.name) {
+                    case supportbot.TicketLockReaction:
+
+                        channel.updateOverwrite(message.author, { 
+                          SEND_MESSAGES: false,
+                          VIEW_CHANNEL: true 
+                        });
+
+                        const LockTicketEmbed = new Discord.MessageEmbed()
+                            .setDescription(supportbot.TicketLockMessage)
+                            .setColor(supportbot.EmbedColour)
+                        channel.send({embed: LockTicketEmbed})
+                        break;
+
+                    case supportbot.TicketDeleteReaction:
+                        const DeleteTicketEmbed = new Discord.MessageEmbed()
+                            .setDescription(supportbot.TicketDeleteMessage)
+                            .setColor(supportbot.EmbedColour)
+                        channel.send({embed: DeleteTicketEmbed})
+
+                        let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || message.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
+                        let user = message.author;
+                        let reason = args.join(" ") || "No Reason Provided.";
+    
+                        let name = message.channel.name;
+                        let ticketChannel = message.channel;
+    
+                        message.channel.send(`**${supportbot.ClosingTicket}**`)
+    
+                        .then(() => {
+                            const logEmbed = new Discord.MessageEmbed()
+                                .setTitle(supportbot.TranscriptTitle)
+                                .setColor(supportbot.EmbedColour)
+                                .setFooter(supportbot.EmbedFooter)
+                                .addField("Closed By", message.author.tag)
+                                .addField("Reason", reason);
+    
+                            message.channel.messages.fetch({ limit: 100 }).then( msgs => {
+                                let html = '';
+    
+                                msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
+                                html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
+                                html += `<strong>Ticket:</strong> ${ticketChannel.name}<br>`;
+                                html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
+    
+                                msgs.forEach( msg => {
+                                    if ( msg.content ) {
+                                        html += `<strong>User:</strong> ${msg.author.tag}<br>`;
+                                        html += `<strong>Message:</strong> ${msg.content}<br>`;
+                                        html += `-----<br><br>`;
+                                    }
+                                });
+    
+                                logChannel.send(logEmbed).catch(err => {
+                                    message.reply(err)
+                                })
+
+                                const TranscriptSavedEmbed = new Discord.MessageEmbed()
+                                  .setDescription(supportbot.TranscriptSavedMessage)
+                                  .setColor(supportbot.SuccessColour)
+                                channel.send({embed: TranscriptSavedEmbed})
+    
+                                logChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
+                                setTimeout(() => channel.delete(), supportbot.TicketDeleteTime);
+    
+                            })
+    
+                        }).catch( () => {
+                            m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
+                        });
+                        break;
+                        
+                }
+            });
+    
+        })
+
+          fs.writeFileSync("./storage/SupportTickets.json", '{\n    "ticket": "' + channel.name + '", \n    "id":' + message.author.id + "\n}", (err) => {
+            if (!err) return;
+            console.error(err)
+        })
+          // Ticket Logs
+  
+          const errornochannel = new Discord.MessageEmbed()
+            .setTitle("SupportBot Error!")
+            .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
+            .setColor(supportbot.ErrorColour);
+  
+          const TicketLogs = new Discord.MessageEmbed()
+            .setTitle("Ticket Log")
+            .setThumbnail(supportbot.Ticket_Thumbnail)
+            .addFields(
+              { name: 'Ticket', value: `<#${channel.id}>` },
+              { name: 'User', value: `<@${message.author.id}>` },
+            )
+            .setColor(supportbot.EmbedColour)
+            .setFooter(supportbot.EmbedFooter)
+  
+          let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog) || message.guild.channels.cache.find(LocateChannel => LocateChannel.id === supportbot.TicketLog)
+  
+          if(!locateChannel) return message.channel.send({ embed: errornochannel });
+  
+          locateChannel.send({ embed: TicketLogs });
+          
+
+    }
+
+}
+

events/ready.js

@@ -27,7 +27,7 @@ module.exports = async (bot) => {
     console.log(`	`)
     console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
     console.log(`	`)
-    console.log(`\u001b[33m`, `${supportbot.Bot_Name}`, `\u001b[36m`, `Connected to Discord`)
+    console.log(`\u001b[33m`, `${supportbot.Bot_Name} v${supportbot.SupportBot_Version}`, `\u001b[36m`, `Connected to Discord`)
     console.log(`\u001b[33m`, `Documentation:`, `\u001b[36m`, `https://docs.emeraldsrv.dev`)
     console.log(`\u001b[33m`, `Discord:`, `\u001b[36m`, `https://emeraldsrv.dev/discord`)
     console.log(`\u001b[33m`, `Hosting:`, `\u001b[36m`, `https://emeraldsrv.dev/hosting`)

lang/SupportBot_ENG.yml

@@ -9,13 +9,13 @@
 #
 #           Discord Support: https://emeraldsrv.dev/discord
 
-SupportBot Version: "7.0"
+SupportBot_Version: "7.1 pre-1"
 
 # -------------------------
 #   General Configuration
 # -------------------------
 
-Token: "TOKEN HERE"
+Token: "BOT_TOKEN_HERE"
 Prefix: "!!"
 Bot_Name: "SupportBot"
 
@@ -71,7 +71,7 @@ TicketBlackListRole: "Blacklisted"
 # --- General Config ---
 #     --- Start ---
 
-TicketCategory: "Support Tickets"
+TicketCategory: "▬▬ TICKETS ▬▬"
 TicketChannel: "ticket"
 
 TicketLog: "ticket-logs"
@@ -128,6 +128,15 @@ TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%
 AddedUser: "👍 <@%user%> has been added to this ticket"
 RemovedUser: "👍 <@%user%> has been removed from this ticket"
 
+
+TicketLockReaction: "🔒"
+TicketDeleteReaction: "⛔"
+
+TranscriptSavedMessage: "📝 **Transcript Saved!**"
+TicketLockMessage: "❌ **Ticket Locked!**"
+TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
+TicketDeleteTime: 5000 # Time must be set in miliseconds.
+
 # --- Closing Config ---
 #    --- Start ---
 

package.json

@@ -1,6 +1,6 @@
 {
   "name": "supportbot",
-  "version": "7.0.0",
+  "version": "7.1-pre-1",
   "description": "SupportBot, a free open-source discord ticket application with ease of use.",
   "main": "index.js",
   "scripts": {
@@ -13,6 +13,7 @@
   "license": "MIT",
   "dependencies": {
     "discord.js": "^12.5.3",
-    "js-yaml": "^4.1.0"
+    "js-yaml": "^4.1.0",
+    "jsdom": "^16.7.0"
   }
 }

storage/SupportTickets.json

@@ -1 +1,4 @@
-{}
+{
+    "ticket": "ticket-0043", 
+    "id":419821884431925260
+}

storage/TicketID.json

@@ -1 +1,5 @@
-{}
+{
+    "854057237495676938": {
+        "id": 44
+    }
+}

storage/ticketreaction.yml

@@ -1 +1 @@
-ReactionMessage_ID: ''
+ReactionMessage_ID: '872499225110396958'

supportbot-config.yml

@@ -9,13 +9,13 @@
 #
 #           Discord Support: https://emeraldsrv.dev/discord
 
-SupportBot Version: "7.0"
+SupportBot_Version: "7.1 pre-1"
 
 # -------------------------
 #   General Configuration
 # -------------------------
 
-Token: "TOKEN HERE"
+Token: "BOT_TOKEN_HERE"
 Prefix: "!!"
 Bot_Name: "SupportBot"
 
@@ -71,7 +71,7 @@ TicketBlackListRole: "Blacklisted"
 # --- General Config ---
 #     --- Start ---
 
-TicketCategory: "Support Tickets"
+TicketCategory: "▬▬ TICKETS ▬▬"
 TicketChannel: "ticket"
 
 TicketLog: "ticket-logs"
@@ -128,6 +128,15 @@ TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%
 AddedUser: "👍 <@%user%> has been added to this ticket"
 RemovedUser: "👍 <@%user%> has been removed from this ticket"
 
+
+TicketLockReaction: "🔒"
+TicketDeleteReaction: "⛔"
+
+TranscriptSavedMessage: "📝 **Transcript Saved!**"
+TicketLockMessage: "❌ **Ticket Locked!**"
+TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
+TicketDeleteTime: 5000 # Time must be set in miliseconds.
+
 # --- Closing Config ---
 #    --- Start ---