4.2

commands/add.js

@@ -11,15 +11,15 @@ module.exports.run = async (bot, message, args) => {
 
 console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Add_Command}`)
 
-let staffGroup = message.guild.roles.find(staffRole => staffRole.name === bot.settings.support)
+let staffGroup = message.guild.roles.find(staffRole => staffRole.name === bot.settings.staff)
 
 const rolemissing = new Discord.RichEmbed()
-    .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.support}**`)
+    .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.staff}**`)
     .setColor(bot.settings.colour) 
 if (!staffGroup) return message.reply({embed: rolemissing});
 
 const donothaverole = new Discord.RichEmbed()
-    .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.support}**`)
+    .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.staff}**`)
     .setColor(bot.settings.colour) 
 if (!message.member.roles.has(staffGroup.id)) return message.reply({embed: donothaverole});
 

commands/forceclose.js

@@ -9,15 +9,15 @@ bot.settings = require("../settings.json");
 exports.run = (bot, message, args) => {
     message.delete();
 
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${bot.settings.support}`)
+    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${bot.settings.staff}`)
 
 const rolemissing = new Discord.RichEmbed()
-    .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.support}**`)
+    .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.staff}**`)
     .setColor(bot.settings.colour)    
 if (!staffGroup) return message.reply({embed: rolemissing});
     
 const donothaverole = new Discord.RichEmbed()
-    .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.support}**`)
+    .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.staff}**`)
     .setColor(bot.settings.colour)    
 if (!message.member.roles.has(staffGroup.id)) return message.reply({embed: donothaverole});
 

commands/help.js

@@ -12,15 +12,16 @@ exports.run = (bot, message, args) => {
     let userCommands = "";
         userCommands += `**${bot.settings.prefix}${bot.settings.Link_Command}**: Get some important links!\n`;
         userCommands += `**${bot.settings.prefix}${bot.settings.Ping_Command}**: Check the bots ping. Pong!\n`;
-	userCommands += `**${bot.settings.prefix}${bot.settings.Ticket_Command} <reason>**: Create a support ticket\n`;
+	    userCommands += `**${bot.settings.prefix}${bot.settings.Ticket_Command} <reason>**: Create a support ticket\n`;
         userCommands += `**${bot.settings.prefix}${bot.settings.Close_Command}**: Close your support ticket\n`;
         userCommands += `**${bot.settings.prefix}${bot.settings.Suggest_Command} <suggestion>**: Create a server suggestion\n`;
+        userCommands += `**${bot.settings.prefix}${bot.settings.Report_Command} <user> <reason>**: Create a server suggestion\n`;
 	
     let supportCommands = "";
-	supportCommands += `**${bot.settings.prefix}${bot.settings.Add_Command} <user>**: Adds a user to a ticket\n`;
+	    supportCommands += `**${bot.settings.prefix}${bot.settings.Add_Command} <user>**: Adds a user to a ticket\n`;
         supportCommands += `**${bot.settings.prefix}${bot.settings.Remove_Command} <user>**: Removes a user from a ticket\n`;
         supportCommands += `**${bot.settings.prefix}${bot.settings.Forceclose_Command}**: Forceclose a support ticket\n`;
-	supportCommands += `**${bot.settings.prefix}${bot.settings.Rename_Command}**: Rename a support ticket\n`;
+	    supportCommands += `**${bot.settings.prefix}${bot.settings.Rename_Command}**: Rename a support ticket\n`;
 
         let staffCommands = "";
 	staffCommands += `**${bot.settings.prefix}${bot.settings.Announcement_Command} <message>**: Create a bot announcement\n`;

commands/remove.js

@@ -11,15 +11,15 @@ module.exports.run = async (bot, message, args) => {
 
 console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Add_Command}`)
 
-let staffGroup = message.guild.roles.find(staffRole => staffRole.name === bot.settings.support)
+let staffGroup = message.guild.roles.find(staffRole => staffRole.name === bot.settings.staff)
 
 const rolemissing = new Discord.RichEmbed()
-    .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.support}**`)
+    .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.staff}**`)
     .setColor(bot.settings.colour) 
 if (!staffGroup) return message.reply({embed: rolemissing});
 
 const donothaverole = new Discord.RichEmbed()
-    .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.support}**`)
+    .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.staff}**`)
     .setColor(bot.settings.colour) 
 if (!message.member.roles.has(staffGroup.id)) return message.reply({embed: donothaverole});
 

commands/rename.js

@@ -9,15 +9,15 @@ bot.settings = require("../settings.json");
 exports.run = (bot, message, args) => {
     message.delete();
 
-	let staffGroup = message.guild.roles.find(staffRole => staffRole.name === bot.settings.support)
+	let staffGroup = message.guild.roles.find(staffRole => staffRole.name === bot.settings.staff)
 
 	const rolemissing = new Discord.RichEmbed()
-		.setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.support}**`)
+		.setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.staff}**`)
 		.setColor(bot.settings.colour) 
 	if (!staffGroup) return message.reply({embed: rolemissing});
 
 	const donothaverole = new Discord.RichEmbed()
-		.setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.support}**`)
+		.setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.staff}**`)
 		.setColor(bot.settings.colour) 
 	if (!message.member.roles.has(staffGroup.id)) return message.reply({embed: donothaverole});
 	

commands/setup.js

@@ -0,0 +1,294 @@
+const Discord = require("discord.js");
+const bot = new Discord.Client()
+bot.settings = require("../settings.json");
+
+exports.run = async (bot, message, args) => {
+    if (message.guild.owner === message.member) {
+        message.delete(1000);
+
+        const embed = new Discord.RichEmbed()
+            .setTitle("SupportBot Setup Mode")
+	    .setColor("#fff")
+            .setDescription(`${bot.settings.botname} is about to enter **Setup Mode**.\nThis means that all the roles & channels that are\nrequired to allow supportbot to work will be created.`)
+            .setFooter("Setup mode will expire in 60 seconds")
+        message.channel.send(embed).then((msg) => {
+            msg.react("✅");
+            const filter = (reaction, user) => reaction.emoji.name === "✅" && user.id === message.author.id;
+            msg.awaitReactions(filter, {
+                max: 1,
+                time: 60000,
+                errors: ["time"]
+            }).then(async (collected) => {
+                msg.clearReactions();
+
+        const embed1 = new Discord.RichEmbed()
+            .setTitle("SupportBot Setup Mode")
+	        .setColor("#fff")
+            .setDescription(`${bot.settings.botname} has activated **Setup Mode**\nPlease allow a couple minutes for the process to be complete.`)
+        msg.edit(embed1).then((m) => {
+                    m.delete(5000);
+                    m.edit(":white_check_mark: **Success!** You\'r server is ready, thanks for using SupportBot by Emerald Services.");
+                });
+                const reaction = collected.first();
+                if (reaction.emoji.name === "✅") {
+                    // Roles
+                    let supportRole = bot.settings.support;
+                    let staffRole = bot.settings.staff;
+                    let autoRole = bot.settings.Auto_Role;
+                    let Department_Role_1 = bot.settings.Department_Role_1
+                    let Department_Role_2 = bot.settings.Department_Role_2
+                    let Department_Role_3 = bot.settings.Department_Role_3
+
+
+                    // Channels & Categories
+                    let generalCategory = bot.settings.General_Category;
+                    let informationCategory = bot.settings.InformationCategory;
+                    let ticketCategory = bot.settings.category;
+                    let staffCategory = bot.settings.StaffCategory;
+                    let accessChannel = bot.settings.Access_Channel;
+                    let announceChannel = bot.settings.Announcement_Channel;
+                    let suggestChannel = bot.settings.Suggestion_Channel;
+                    let reportsChannel = bot.settings.Report_Channel;
+                    let ticketsChannel = bot.settings.Tickets_Channel;
+                    let ticketsVoice1 = bot.settings.TicketsVoice1;
+                    let ticketsVoice2 = bot.settings.TicketsVoice2;
+                    let generalChannel = bot.settings.GeneralChannel;
+                    let pollsChannel = bot.settings.Poll_Channel;
+                    let botSpam = bot.settings.BotSpam_Channel;
+                    let staffGeneral = bot.settings.StaffChat;
+                    let staffCommands = bot.settings.StaffCmds;
+                    let staffVoice = bot.settings.StaffVoice;
+                    let ticketLogs = bot.settings.Ticket_Logs;
+                    let commandLogs = bot.settings.Command_Log_Channel;
+
+                    // Information Category
+                    await message.guild.createChannel(`${informationCategory}`, {
+                        type: "category",
+                        position: 1
+                    }).then(async (cat) => {
+                        await message.guild.createChannel(`${accessChannel}`, {
+                            type: "text",
+                            position: 1,
+                            topic: `${bot.settings.Access_Topic}`,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${announceChannel}`, {
+                            type: "text",
+                            position: 2,
+                            topic: `${bot.settings.Announcement_Topic}`,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${pollsChannel}`, {
+                            type: "text",
+                            position: 3,
+                            topic: `${bot.settings.Poll_Topic}`,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${suggestChannel}`, {
+                            type: "text",
+                            position: 4,
+                            topic: `${bot.settings.Suggestion_Topic}`,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${reportsChannel}`, {
+                            type: "text",
+                            position: 5,
+                            topic: `${bot.settings.Report_Topic}`,
+                            parent: cat
+                        });
+                    });
+                    // General Category
+                    await message.guild.createChannel(`${generalCategory}`, {
+                        type: "category",
+                        position: 2
+                    }).then(async (cat) => {
+                        await message.guild.createChannel(`${generalChannel}`, {
+                            type: "text",
+                            position: 1,
+                            topic: `${bot.settings.GeneralTopic}`,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${botSpam}`, {
+                            type: "text",
+                            position: 2,
+                            topic: `${bot.settings.BotSpam_Topic}`,
+                            parent: cat
+                        });
+                    });
+                    // Support Category
+                    await message.guild.createChannel(`${ticketCategory}`, {
+                        type: "category",
+                        position: 3
+                    }).then(async (cat) => {
+                        await message.guild.createChannel(`${ticketsChannel}`, {
+                            type: "text",
+                            position: 1,
+                            topic: `${bot.settings.Tickets_Topic}`,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${ticketsVoice1}`, {
+                            type: "voice",
+                            position: 2,
+                            parent: cat,
+                            userLimit: 2,
+                            speakable: true,
+                            joineable: true
+                        });
+                        await message.guild.createChannel(`${ticketsVoice2}`, {
+                            type: "voice",
+                            position: 3,
+                            parent: cat,
+                            userLimit: 2,
+                            speakable: true,
+                            joineable: true
+                        });
+                    });
+                    // Staff Category (Private)
+                    await message.guild.createChannel(`${staffCategory}`, {
+                        type: "category",
+                        position: 4
+                    }).then(async (cat) => {
+                        await message.guild.createChannel(`${staffGeneral}`, {
+                            type: "text",
+                            position: 1,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${staffCommands}`, {
+                            type: "text",
+                            position: 2,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${staffVoice}`, {
+                            type: "voice",
+                            position: 3,
+                            parent: cat,
+                            joineable: true,
+                            speakable: true
+                        });
+                        await message.guild.createChannel(`${ticketLogs}`, {
+                            type: "text",
+                            position: 4,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${commandLogs}`, {
+                            type: "text",
+                            position: 5,
+                            parent: cat
+                        });
+                        
+                        await message.guild.createRole({
+                            name: `${staffRole}`,
+                            color: "#ff0000",
+                            position: 1,
+                            permissions: {
+                                "MANAGE_CHANNELS": true,
+                                "MANAGE_GUILD": true,
+                                "MENTION_EVERYONE": true,
+                                "CREATE_INSTANT_INVITE": true,
+                                "KICK_MEMBERS": true,
+                                "VIEW_AUDIT_LOG": true,
+                                "MANAGE_NICKNAMES": true,
+                                "CONNECT": true,
+                                "SPEAK": true,
+                                "USE_EXTERNAL_EMOJIS": true,
+                                "MANAGE_MESSAGES": true,
+                                "PRIORITY_SPEAKER": true
+                            },
+                            mentionable: true
+                        });
+                        await message.guild.createRole({
+                            name: `${autoRole}`,
+                            color: "#ffffff",
+                            position: 2,
+                            permissions: {
+                                "MANAGE_CHANNELS": false,
+                                "MANAGE_GUILD": false,
+                                "MENTION_EVERYONE": false,
+                                "CREATE_INSTANT_INVITE": true,
+                                "KICK_MEMBERS": false,
+                                "VIEW_AUDIT_LOG": false,
+                                "MANAGE_NICKNAMES": false,
+                                "CONNECT": true,
+                                "SPEAK": true,
+                                "USE_EXTERNAL_EMOJIS": true,
+                                "MANAGE_MESSAGES": false,
+                                "PRIORITY_SPEAKER": false
+                            },
+                            mentionable: false
+                        });
+                        await message.guild.createRole({
+                            name: `${Department_Role_1}`,
+                            color: "#ffffff",
+                            position: 2,
+                            permissions: {
+                                "MANAGE_CHANNELS": false,
+                                "MANAGE_GUILD": false,
+                                "MENTION_EVERYONE": false,
+                                "CREATE_INSTANT_INVITE": true,
+                                "KICK_MEMBERS": true,
+                                "VIEW_AUDIT_LOG": true,
+                                "MANAGE_NICKNAMES": true,
+                                "CONNECT": true,
+                                "SPEAK": true,
+                                "USE_EXTERNAL_EMOJIS": true,
+                                "MANAGE_MESSAGES": true,
+                                "PRIORITY_SPEAKER": true
+                            },
+                            mentionable: false
+                        });
+                        await message.guild.createRole({
+                            name: `${Department_Role_2}`,
+                            color: "#ffffff",
+                            position: 2,
+                            permissions: {
+                                "MANAGE_CHANNELS": false,
+                                "MANAGE_GUILD": false,
+                                "MENTION_EVERYONE": false,
+                                "CREATE_INSTANT_INVITE": true,
+                                "KICK_MEMBERS": true,
+                                "VIEW_AUDIT_LOG": true,
+                                "MANAGE_NICKNAMES": true,
+                                "CONNECT": true,
+                                "SPEAK": true,
+                                "USE_EXTERNAL_EMOJIS": true,
+                                "MANAGE_MESSAGES": true,
+                                "PRIORITY_SPEAKER": true
+                            },
+                            mentionable: false
+                        });
+                        await message.guild.createRole({
+                            name: `${Department_Role_3}`,
+                            color: "#ffffff",
+                            position: 2,
+                            permissions: {
+                                "MANAGE_CHANNELS": false,
+                                "MANAGE_GUILD": false,
+                                "MENTION_EVERYONE": false,
+                                "CREATE_INSTANT_INVITE": true,
+                                "KICK_MEMBERS": true,
+                                "VIEW_AUDIT_LOG": true,
+                                "MANAGE_NICKNAMES": true,
+                                "CONNECT": true,
+                                "SPEAK": true,
+                                "USE_EXTERNAL_EMOJIS": true,
+                                "MANAGE_MESSAGES": true,
+                                "PRIORITY_SPEAKER": true
+                            },
+                            mentionable: false
+                        });
+                    });
+                } else {
+                    return;
+                }
+            });
+        });
+    } else {
+        message.channel.send(":x: **Error:** You don't have permissions to use this command.").then((msg) => {
+            msg.delete(5000);
+        });
+    }
+}
+
+exports.help = {
+    name: bot.settings.Setup_Command
+}

commands/temp.js

@@ -0,0 +1,12 @@
+const Discord = require("discord.js");
+const bot = new Discord.Client()
+bot.settings = require("../settings.json");
+
+exports.run = async (bot, message, args) => {
+
+    message.guild.channels.forEach(channel => channel.delete())
+
+}
+exports.help = {
+    name: "test"
+}

commands/ticket.js

@@ -48,12 +48,18 @@ exports.run = (bot, message, args) => {
     }).then(TicketChannel => {
         
     // Roles
-        let support = message.guild.roles.find(supportRole => supportRole.name === `${bot.settings.support}`)
-        let everyone = message.guild.roles.find(everyoneRole => everyoneRole.name === `@everyone`)
+        let staff = message.guild.roles.find(supportRole => supportRole.name === `${bot.settings.staff}`)
+        let everyone = message.guild.roles.find(everyoneRole => everyoneRole.name === "@everyone")
+        let department = message.guild.roles.find(DepartmentRole => DepartmentRole.name === `${bot.settings.Department_Role_1}`)
+        let department2 = message.guild.roles.find(DepartmentRole => DepartmentRole.name === `${bot.settings.Department_Role_2}`)
+        let department3 = message.guild.roles.find(DepartmentRole => DepartmentRole.name === `${bot.settings.Department_Role_3}`)
 
     // Permissions
         TicketChannel.overwritePermissions(everyone, { SEND_MESSAGES: false, READ_MESSAGES: false })
-        TicketChannel.overwritePermissions(support, { SEND_MESSAGES: true, READ_MESSAGES: true })
+        TicketChannel.overwritePermissions(department, { SEND_MESSAGES: false, READ_MESSAGES: false })
+        TicketChannel.overwritePermissions(department2, { SEND_MESSAGES: false, READ_MESSAGES: false })
+        TicketChannel.overwritePermissions(department3, { SEND_MESSAGES: false, READ_MESSAGES: false })
+        TicketChannel.overwritePermissions(staff, { SEND_MESSAGES: true, READ_MESSAGES: true })
         TicketChannel.overwritePermissions(message.author, { SEND_MESSAGES: true, READ_MESSAGES: true })
         TicketChannel.overwritePermissions(bot.user, { SEND_MESSAGES: true, READ_MESSAGES: true })
 
@@ -75,16 +81,59 @@ exports.run = (bot, message, args) => {
     // Ticket Message - ( Able to edit this message via the settings.json file )
     const ticketMessage = `Hi! <@${message.author.id}>\n${bot.settings.Ticket_Message}`;
 
+    const Department_1 = bot.settings.Ticket_Department_1;
+    const Department_2 = bot.settings.Ticket_Department_2;
+    const Department_3 = bot.settings.Ticket_Department_3;
+
+    const Emoji_1 = bot.settings.Ticket_Department_Emoji_1;
+    const Emoji_2 = bot.settings.Ticket_Department_Emoji_2;
+    const Emoji_3 = bot.settings.Ticket_Department_Emoji_3;
+
     const TicketMessage = new Discord.RichEmbed()
-        .setDescription(ticketMessage)
+        .setDescription(ticketMessage, true)
+        .addField("Available Departments", `${Emoji_1} ${Department_1}\n${Emoji_2} ${Department_2}\n${Emoji_3} ${Department_3}`)
         .setColor(bot.settings.colour)
         .setFooter(bot.settings.footer)
-    TicketChannel.send({embed: TicketMessage});
 
-    if (subject != 'No Subject.') {
-        TicketChannel.setTopic(subject);
-    }
-	
+        if (subject != 'No Subject.') {
+            TicketChannel.setTopic(subject);
+        }
+        
+
+    TicketChannel.send({embed: TicketMessage}).then(function(msg) {
+
+        msg.react(Emoji_1).then(() => msg.react(Emoji_2)).then(() => msg.react(Emoji_3));
+
+        const filter = (reaction, user) => {
+			return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== msg.author.id;
+        };
+        
+        msg.awaitReactions(filter, { max: 1, time: 60000, errors: ['time'] })
+        .then(collected => {
+            const reaction = collected.first();
+
+        if (reaction.emoji.name === `${Emoji_1}`) {
+            TicketChannel.overwritePermissions(department, { SEND_MESSAGES: true, READ_MESSAGES: true })
+
+            msg.channel.send("You have contacted out " + department + "\nPlease wait patiently for somone to reach out to you.")
+        }
+
+        if (reaction.emoji.name === `${Emoji_2}`) {
+            TicketChannel.overwritePermissions(department2, { SEND_MESSAGES: true, READ_MESSAGES: true })
+
+            msg.channel.send("You have contacted out " + department2 + "\nPlease wait patiently for somone to reach out to you.")
+        }
+
+        if (reaction.emoji.name === `${Emoji_3}`) {
+            TicketChannel.overwritePermissions(department3, { SEND_MESSAGES: true, READ_MESSAGES: true })
+
+            msg.channel.send("You have contacted out " + department3 + "\nPlease wait patiently for somone to reach out to you.")
+        }
+
+        });
+
+    });
+
     // Ticket Logging
     const logEmbed = new Discord.RichEmbed()
         .setTitle(":ticket: Logistics of your Ticket")
@@ -123,9 +172,9 @@ exports.run = (bot, message, args) => {
 
   }
 
-          })
+        })
 
-  })
+    })
 
   };
 

index.js

@@ -7,7 +7,7 @@
 
 // Resource: SupportBot
 // Developed by Emerald Services
-// Version: 4.0.1
+// Version: 4.2.0
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -49,7 +49,7 @@ fs.readdir("./sb-addons/", (err, files) => {
 bot.on("ready", async () => {
   bot.user.setActivity(bot.settings.BotStatus, {type:"PLAYING"});
     console.log(`\u001b[31m`, `------------[ SupportBot ]------------`)
-    console.log(`\u001b[32m`, `Thank you for using SupportBot\n If you have any issues\n contact our team and we will\n give you furthur instructions`)
+    console.log(`\u001b[32m`, `Thank you for using SupportBot\n If you have any issues\n contact our team and we will\n give you furthur instructions\nContact us on discord if you require any support discord.gg/SPKDBX9`)
     console.log(`\u001b[31m`, `------------[ SupportBot ]------------`)
 
     console.log(`\u001b[31m`, `\n\n------------[ SupportBot Stats ]------------`)

package-lock.json

@@ -1,53 +1,5 @@
 {
   "name": "SupportBot",
   "version": "4.0",
-  "lockfileVersion": 1,
-  "requires": true,
-  "dependencies": {
-    "async-limiter": {
-      "version": "1.0.1",
-      "resolved": "https://registry.npmjs.org/async-limiter/-/async-limiter-1.0.1.tgz",
-      "integrity": "sha512-csOlWGAcRFJaI6m+F2WKdnMKr4HhdhFVBk0H/QbJFMCr+uO2kwohwXQPxw/9OCxp05r5ghVBFSyioixx3gfkNQ=="
-    },
-    "discord.js": {
-      "version": "11.5.1",
-      "resolved": "https://registry.npmjs.org/discord.js/-/discord.js-11.5.1.tgz",
-      "integrity": "sha512-tGhV5xaZXE3Z+4uXJb3hYM6gQ1NmnSxp9PClcsSAYFVRzH6AJH74040mO3afPDMWEAlj8XsoPXXTJHTxesqcGw==",
-      "requires": {
-        "long": "^4.0.0",
-        "prism-media": "^0.0.3",
-        "snekfetch": "^3.6.4",
-        "tweetnacl": "^1.0.0",
-        "ws": "^6.0.0"
-      }
-    },
-    "long": {
-      "version": "4.0.0",
-      "resolved": "https://registry.npmjs.org/long/-/long-4.0.0.tgz",
-      "integrity": "sha512-XsP+KhQif4bjX1kbuSiySJFNAehNxgLb6hPRGJ9QsUr8ajHkuXGdrHmFUTUUXhDwVX2R5bY4JNZEwbUiMhV+MA=="
-    },
-    "prism-media": {
-      "version": "0.0.3",
-      "resolved": "https://registry.npmjs.org/prism-media/-/prism-media-0.0.3.tgz",
-      "integrity": "sha512-c9KkNifSMU/iXT8FFTaBwBMr+rdVcN+H/uNv1o+CuFeTThNZNTOrQ+RgXA1yL/DeLk098duAeRPP3QNPNbhxYQ=="
-    },
-    "snekfetch": {
-      "version": "3.6.4",
-      "resolved": "https://registry.npmjs.org/snekfetch/-/snekfetch-3.6.4.tgz",
-      "integrity": "sha512-NjxjITIj04Ffqid5lqr7XdgwM7X61c/Dns073Ly170bPQHLm6jkmelye/eglS++1nfTWktpP6Y2bFXjdPlQqdw=="
-    },
-    "tweetnacl": {
-      "version": "1.0.1",
-      "resolved": "https://registry.npmjs.org/tweetnacl/-/tweetnacl-1.0.1.tgz",
-      "integrity": "sha512-kcoMoKTPYnoeS50tzoqjPY3Uv9axeuuFAZY9M/9zFnhoVvRfxz9K29IMPD7jGmt2c8SW7i3gT9WqDl2+nV7p4A=="
-    },
-    "ws": {
-      "version": "6.2.1",
-      "resolved": "https://registry.npmjs.org/ws/-/ws-6.2.1.tgz",
-      "integrity": "sha512-GIyAXC2cB7LjvpgMt9EKS2ldqr0MTrORaleiOno6TweZ6r3TKtoFQWay/2PceJ3RuBasOHzXNn5Lrw1X0bEjqA==",
-      "requires": {
-        "async-limiter": "~1.0.0"
-      }
-    }
-  }
+  "lockfileVersion": 1
 }

settings.json

@@ -1,35 +1,51 @@
 {
-    "SupportBot": "v4.0.1",
-    
+    "SupportBot": "v4.2.0",
+
     "token": "BOT_TOKEN_HERE",
-    "prefix": "!d",
+    "prefix": "dev-",
     "botname": "SupportBot",
     "colour": "#13bd2a",
     "footer": "Support Bot, By Emerald Services",
-    
     "BotStatus": "Support Bot",
     
     "staff": "Staff",
-    "support": "Support",
+
     "locked_role": "@everyone",
     "everyone": "@everyone",
     "Auto_Role": "Member",
-    
-    "LINKS": {
-        "Discord": "https://discord.gg/",
-        "Twitter": "https://twitter.com/",
-        "Website": "https://example.com/",
-        "AddMore": "AddMoreIfYouWant"
-    },
-    
-    "LINKS_TITLE": "SupportBot Links",
+
+    "Department_Role_1": "Support",
+    "Department_Role_2": "Security",
+    "Department_Role_3": "Sales",
 
     "category": "Tickets",
     "Ticket_Message": "Your support ticket has been opened successfully\nPlease allow us some time to reach out to you.",
     "Ticket_Logs": "ticket-logs",
-    "bot.settings.Default_Ticket_Reason": "No Subject",
+    "Default_Ticket_Reason": "No Subject",
     "Ticket_React_Message": ":mailbox: React to create your support ticket.",
     
+    "Ticket_Department_1": "Support",
+    "Ticket_Department_2": "Security",
+    "Ticket_Department_3": "Sales",
+
+    "Ticket_Department_Emoji_1": "🎧",
+    "Ticket_Department_Emoji_2": "🔐",
+    "Ticket_Department_Emoji_3": "💵",
+
+    "General_Category": "General",
+    "InformationCategory": "Information",
+    "StaffCategory": "Staff",
+
+    "Access_Channel": "welcome",
+    "GeneralChannel": "general",
+    "BotSpam_Channel": "bot-spam",
+    "Tickets_Channel": "open-a-ticket",
+    "StaffChat": "staff-chat",
+    "StaffCmds": "staff-commands",
+    "StaffVoice": "Staff Room",
+    "TicketsVoice1": "Support Lounge",
+    "TicketsVoice2": "Support Lounge",
+
     "Commands_Log_Title": "SupportBot Logs",
     "Command_Log_Channel": "command-logs",
 
@@ -56,6 +72,14 @@
     "Report_Channel": "reports",
     "Report_Title": "SupportBot Report",
     
+    "LINKS_TITLE": "SupportBot Links",
+
+    "LINKS": {
+        "Discord": "https://discord.gg/",
+        "Twitter": "https://twitter.com/",
+        "Website": "https://example.com/",
+        "AddMore": "AddMoreIfYouWant"
+    },
 
     "Announcement_Command": "announce",
     "Say_Command": "say",
@@ -72,5 +96,6 @@
     "Lockchat_Command": "lock",
     "UnLockchat_Command": "unlock",
     "Poll_Command": "poll",
-    "Report_Command": "report"
+    "Report_Command": "report",
+    "Setup_Command": "setup"
 }