Close.js updated

commands/close.js

@@ -9,12 +9,12 @@ const { execute } = require("./help");
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
 
 module.exports = {
-    name: "bob",
+    name: supportbot.CloseTicket,
 
     execute(message, args) {
         console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.CloseTicket}!`);
 
-        if (!message.channel.name.startsWith( `${TicketChannel}-` )) {
+        if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
             const Exists = new Discord.MessageEmbed()
                 .setTitle("Incorrect Channel")
                 .setDescription(`:warning: You cannot execute this command here. This command is used when closing a ticket.`)
@@ -27,11 +27,120 @@ module.exports = {
 
         if (supportbot.CloseConfirmation === "true") {
             const CloseTicketRequest = new Discord.MessageEmbed()
-                .setDescription(`**${supportbot.ClosingTicket}**`)
-                .addField("Please confirm by repeating the following word..", `**${supportbot.ClosingConfirmation_Word}**`)
+                .setTitle(`**${supportbot.ClosingTicket}**`)
+                .setDescription(`Please confirm by repeating the following word.. \`${supportbot.ClosingConfirmation_Word}\` `)
+                .setColor(supportbot.EmbedColour);
+
+            message.channel.send(CloseTicketRequest).then(m => {
+                message.channel.awaitMessages( response => response.content.toLowerCase() === supportbot.ClosingConfirmation_Word, {
+                    max: 1,
+                    time: 20000,
+                    errors: [ 'time' ],
+
+                    
+                }).then( collected => {
+                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
+                    let user = message.author;
+                    let reason = args.join(" ") || "No Reason Provided.";
+
+                    let name = message.channel.name;
+                    let ticketChannel = message.channel;
+
+                    message.channel.send(`**${supportbot.ClosingTicket}**`)
+
+                    .then(() => {
+                        const logEmbed = new Discord.MessageEmbed()
+                            .setTitle(supportbot.TranscriptTitle)
+                            .setColor(supportbot.EmbedColour)
+                            .setFooter(supportbot.EmbedFooter)
+                            .addField("Closed By", message.author.tag)
+                            .addField("Reason", reason);
+
+                        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
+                            let txt = '';
+
+                            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
+                            txt += `${message.guild.name}\n`;
+                            txt += `#${ticketChannel.name}\n`;
+                            txt += `${msgs.size} messages\n\n\n`;
+
+                            msgs.forEach( msg => {
+                                if ( msg.content ) {
+                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
+                                    txt += `${msg.content}\n`;
+                                    txt += `-----\n\n`;
+                                }
+                            });
+
+                            logChannel.send(logEmbed).catch(err => {
+                                message.reply(err)
+                            })
+
+                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
+
+                            message.channel.delete();
+
+                        })
+                    })
+
+                })
+
+            }).catch( () => {
+                m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
+            });
 
         }
 
+        if (supportbot.CloseConfirmation === "false") {
+
+                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
+                    let user = message.author;
+                    let reason = args.join(" ") || "No Reason Provided.";
+
+                    let name = message.channel.name;
+                    let ticketChannel = message.channel;
+
+                    message.channel.send(`**${supportbot.ClosingTicket}**`)
+
+                    .then(() => {
+                        const logEmbed = new Discord.MessageEmbed()
+                            .setTitle(supportbot.TranscriptTitle)
+                            .setColor(supportbot.EmbedColour)
+                            .setFooter(supportbot.EmbedFooter)
+                            .addField("Closed By", message.author.tag)
+                            .addField("Reason", reason);
+
+                        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
+                            let txt = '';
+
+                            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
+                            txt += `${message.guild.name}\n`;
+                            txt += `#${ticketChannel.name}\n`;
+                            txt += `${msgs.size} messages\n\n\n`;
+
+                            msgs.forEach( msg => {
+                                if ( msg.content ) {
+                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
+                                    txt += `${msg.content}\n`;
+                                    txt += `-----\n\n`;
+                                }
+                            });
+
+                            logChannel.send(logEmbed).catch(err => {
+                                message.reply(err)
+                            })
+
+                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
+
+                            message.channel.delete();
+
+                        })
+
+                    }).catch( () => {
+                        m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
+                    });
+
+        }
 
     }
 };

commands/newticket.js

@@ -97,7 +97,7 @@ module.exports = {
           
         }
 
-        if (supportbot.TicketDepartments === true) {
+        if (supportbot.TicketDepartments === "true") {
           TicketMessage.addFields({ name: 'Departments', value: `${supportbot.DepartmentEmoji_1} **${supportbot.DepartmentTitle_1}**\n${supportbot.DepartmentEmoji_2} **${supportbot.DepartmentTitle_2}**\n${supportbot.DepartmentEmoji_3} **${supportbot.DepartmentTitle_3}**` })
         }
 
@@ -109,7 +109,7 @@ module.exports = {
 
           reacted[ticketNumberID] = false;
 
-          if (supportbot.TicketDepartments === true) {
+          if (supportbot.TicketDepartments === "true") {
             await msg.react(Emoji_1);
             await msg.react(Emoji_2);
             await msg.react(Emoji_3);
@@ -122,10 +122,14 @@ module.exports = {
                 SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
                 SupportTicket.updateOverwrite(DeptRole1, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
           
-                if (supportbot.AllowStaff === true) {
+                if (supportbot.AllowStaff === "true") {
                   SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
                 }
           
+                if (supportbot.AllowStaff === "false") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+
                 const Department1 = new Discord.MessageEmbed()
                   .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_1} Department**. Please provide us information regarding your query.`)
                   .setColor(supportbot.EmbedColour)
@@ -138,9 +142,13 @@ module.exports = {
                 SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
                 SupportTicket.updateOverwrite(DeptRole2, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
           
-                if (supportbot.AllowStaff === true) {
+                if (supportbot.AllowStaff === "true") {
                   SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
                 }
+
+                if (supportbot.AllowStaff === "false") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
           
                 const Department2 = new Discord.MessageEmbed()
                 .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_2} Department**. Please provide us information regarding your query.`)
@@ -153,10 +161,15 @@ module.exports = {
                 SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
                 SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
                 SupportTicket.updateOverwrite(DeptRole3, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
           
-                if (supportbot.AllowStaff === true) {
+                if (supportbot.AllowStaff === "true") {
                   SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
                 }
+
+                if (supportbot.AllowStaff === "false") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
           
                 const Department3 = new Discord.MessageEmbed()
                 .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_3} Department**. Please provide us information regarding your query.`)

storage/SupportTickets.json

@@ -1,4 +1,4 @@
 {
-    "ticket": "ticket-0054", 
-    "id":276497792526974996
+    "ticket": "ticket-0058", 
+    "id":419821884431925260
 }

storage/TicketID.json

@@ -1,5 +1,5 @@
 {
     "716992597377286145": {
-        "id": 55
+        "id": 59
     }
 }

supportbot-config.yml

@@ -46,27 +46,26 @@ TicketCategory: "Tickets"
 TicketLog: "ticket-logs"
 TranscriptLog: "transcripts"
 TicketSubject: "description"
+# TicketSuvject: "description" means that the subject (reason) of the ticket will be displayed upon the channel description if set to "embed" it will be displayed within the embed.
 
 Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
 Ticket_Title: "Server Support | %ticketusername%"
 TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
 NoTicketSubject: "No Reason Provided!"
 TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
-
-TicketPanel: true
-ReactionForTicket: 🎫
+TranscriptTitle: "Ticket Transcript"
 
 ClosingTicket: ":warning: You have requested to close your support ticket."
 ClosingConfirmation_Word: "confirm"
-CloseConfirmation: true
-Transcripts: true
+CloseConfirmation: "true"
+# CloseConfirmation to true will make users confirm that they want to close a their ticket, settings to false will just close the ticket.
 
 # Ticket Department Configuration
 
-TicketDepartments: true
+TicketDepartments: "true"
 # This option enable or disable the ticket departments. If set false Ticket Departments will not work
 
-AllowStaff: true
+AllowStaff: "true"
 # AllowStaff is an option to whether or not you want the users with the "Staff" role to be able to view inside tickets. If set false "Staff" will not view tickets.
 
 DepartmentEmoji_1: "🙋"

test

@@ -1,8 +0,0 @@
-            const rolerequired = new Discord.MessageEmbed()
-                .setTitle("SupportBot Error!")
-                .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n`)
-                .setColor(supportbot.ErrorColour); 
-
-                if (supportbot.ShowErrorCodes === "true") {
-                    rolerequired.addField("Error Code", "SB-02")
-                }