Delete ticket.js
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// SupportBot | Emerald Services
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// Ticket Command
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const fs = require("fs");
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const Discord = require("discord.js");
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const yaml = require("js-yaml");
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const supportbot = yaml.load(fs.readFileSync("./Data/supportbot.yml", "utf8"));
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const cmdconfig = yaml.load(fs.readFileSync("./Data/commands.yml", "utf8"));
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const Command = require("../Structures/Command.js");
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const TicketNumberID = require("../Structures/TicketID.js");
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async function asyncForEach(array, callback) {
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for (let index = 0; index < array.length; index++) {
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await callback(array[index], index, array);
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}
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}
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module.exports = new Command({
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name: cmdconfig.OpenTicket,
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description: cmdconfig.OpenTicketDesc,
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slashCommandOptions: [
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{
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name: "reason",
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description: "Ticket Reason",
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type: "STRING",
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},
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],
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permission: "SEND_MESSAGES",
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async run(interaction) {
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let reactionUser = interaction.guild.members.cache.get(interaction.user.id);
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if (
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reactionUser.roles.cache.find(
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(role) => role.name === supportbot.TicketBlackListRole
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) ||
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reactionUser.roles.cache.find(
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(role) => role.id === supportbot.TicketBlackListRole
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)
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) {
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return interaction
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.reply({
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content: `<@${interaction.user.id}> ${supportbot.TicketBlackListMessage}`,
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})
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.then((msg) => {
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setTimeout(() => msg.delete(), 3500);
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});
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}
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// Ticket ID
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let ticketNumberID = TicketNumberID.pad(interaction.guild.id);
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// Ticket Subject
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const TicketSubject =
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interaction.options?.getString("reason") || supportbot.NoTicketSubject;
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const TicketExists = new Discord.MessageEmbed()
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.setTitle("Ticket Exists!")
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.setDescription(`${supportbot.TicketExists}`)
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.setColor(supportbot.WarningColour);
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if (
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interaction.guild.channels.cache.find(
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(ticketChannel) =>
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ticketChannel.name === `${supportbot.TicketChannel}-${ticketNumberID}`
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)
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) {
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return interaction.reply({ embeds: [TicketExists] });
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}
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const Staff =
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interaction.guild.roles.cache.find(
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(SupportTeam) => SupportTeam.name === supportbot.Staff
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) ||
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interaction.guild.roles.cache.find(
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(SupportTeam) => SupportTeam.id === supportbot.Staff
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);
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const Admins =
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interaction.guild.roles.cache.find(
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(AdminUser) => AdminUser.name === supportbot.Admin
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) ||
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interaction.guild.roles.cache.find(
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(AdminUser) => AdminUser.id === supportbot.Admin
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);
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const DeptRole1 =
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interaction.guild.roles.cache.find(
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(DepartmentRole) =>
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DepartmentRole.name === `${supportbot.DepartmentRole_1}`
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) ||
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interaction.guild.roles.cache.find(
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(DepartmentRole) =>
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DepartmentRole.id === `${supportbot.DepartmentRole_1}`
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);
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const DeptRole2 =
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interaction.guild.roles.cache.find(
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(DepartmentRole) =>
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DepartmentRole.name === `${supportbot.DepartmentRole_2}`
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) ||
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interaction.guild.roles.cache.find(
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(DepartmentRole) =>
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DepartmentRole.id === `${supportbot.DepartmentRole_2}`
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);
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const DeptRole3 =
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interaction.guild.roles.cache.find(
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(DepartmentRole) =>
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DepartmentRole.name === `${supportbot.DepartmentRole_3}`
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) ||
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interaction.guild.roles.cache.find(
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(DepartmentRole) =>
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DepartmentRole.id === `${supportbot.DepartmentRole_3}`
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);
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const Author = interaction.user;
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const Everyone = interaction.guild.id;
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const ticketChannel = await interaction.guild.channels.create(
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`${supportbot.TicketChannel}-${ticketNumberID}`,
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{
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type: "GUILD_TEXT",
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}
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);
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if (
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interaction.channel.name === supportbot.ReactionChannel ||
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interaction.channel.id === supportbot.ReactionChannel
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) {
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const CreatedTicket = new Discord.MessageEmbed()
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.setDescription(
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supportbot.TicketCreatedAlert.replace(
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/%ticketauthor%/g,
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interaction.user.id
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)
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.replace(/%ticketid%/g, ticketChannel.id)
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.replace(/%ticketusername%/g, interaction.user.username)
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)
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.setColor(supportbot.EmbedColour);
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interaction.reply({ embeds: [CreatedTicket], ephemeral: true });
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} else {
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const CreatedTicket = new Discord.MessageEmbed()
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.setDescription(
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supportbot.TicketCreatedAlert.replace(
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/%ticketauthor%/g,
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interaction.user.id
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)
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.replace(/%ticketid%/g, ticketChannel.id)
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.replace(/%ticketusername%/g, interaction.user.username)
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)
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.setColor(supportbot.EmbedColour);
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interaction.reply({ embeds: [CreatedTicket], ephemeral: true });
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}
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let AllowArr = [Staff, Staff, Admins, Author];
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await asyncForEach(AllowArr, (index) => {
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ticketChannel.permissionOverwrites.create(index, { VIEW_CHANNEL: true });
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});
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let DenyArr = [Everyone];
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await asyncForEach(DenyArr, (index) => {
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ticketChannel.permissionOverwrites.create(index, { VIEW_CHANNEL: false });
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});
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let TicketCategory =
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interaction.guild.channels.cache.find(
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(category) => category.name === supportbot.TicketCategory
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) ||
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interaction.guild.channels.cache.find(
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(category) => category.id === supportbot.TicketCategory
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);
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if (TicketCategory) {
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ticketChannel.setParent(TicketCategory.id);
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}
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if (supportbot.AllowTicketMentions) {
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ticketChannel.send({ content: `${interaction.user}` });
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}
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const TicketMessage = new Discord.MessageEmbed()
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.setTitle(
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supportbot.Ticket_Title.replace(/%ticketauthor%/g, interaction.user.id)
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.replace(/%ticketid%/g, ticketChannel.id)
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.replace(/%ticketusername%/g, interaction.user.username)
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)
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.setDescription(
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supportbot.TicketMessage.replace(/%ticketauthor%/g, interaction.user.id)
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.replace(/%ticketid%/g, ticketChannel.id)
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.replace(/%ticketusername%/g, interaction.user.username)
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)
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.setColor(supportbot.EmbedColour);
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if (supportbot.TicketSubject === "embed") {
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if (TicketSubject != "No Reason Provided.") {
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TicketMessage.addFields({ name: "Reason", value: TicketSubject });
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}
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}
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if (supportbot.TicketSubject === "description") {
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if (TicketSubject != "No Reason Provided.") {
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ticketChannel.setTopic(
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`Reason: ${TicketSubject} - User ID: ${interaction.user.id} - Ticket: ${ticketChannel.name}`
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);
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}
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}
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if (supportbot.TicketDepartments) {
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TicketMessage.addFields({
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name: "Departments",
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value: ` **${supportbot.DepartmentTitle_1}**\n **${supportbot.DepartmentTitle_2}**\n **${supportbot.DepartmentTitle_3}**`,
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});
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}
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const CloseButton = new Discord.MessageButton()
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.setCustomId("ticketclose")
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.setLabel("Close")
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.setStyle(supportbot.TicketCloseColour)
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.setEmoji(supportbot.TicketCloseEmoji);
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const LockButton = new Discord.MessageButton()
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.setCustomId("ticketlock")
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.setLabel("Lock")
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.setStyle(supportbot.TicketLockColour)
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.setEmoji(supportbot.TicketLockEmoji);
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const row2 = new Discord.MessageActionRow().addComponents(
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CloseButton,
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LockButton
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);
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if (supportbot.TicketDepartments) {
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let DenyArr = [DeptRole1, DeptRole2, DeptRole3];
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await asyncForEach(DenyArr, (index) => {
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ticketChannel.permissionOverwrites.create(index, {
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VIEW_CHANNEL: false,
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});
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});
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const Department1Button = new Discord.MessageButton()
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.setCustomId("Department1")
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.setLabel(`${supportbot.DepartmentTitle_1}`)
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.setStyle(supportbot.TicketDept1Colour)
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.setEmoji(supportbot.TicketDept1Emoji);
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const Department2Button = new Discord.MessageButton()
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.setCustomId("Department2")
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.setLabel(`${supportbot.DepartmentTitle_2}`)
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.setStyle(supportbot.TicketDept2Colour)
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.setEmoji(supportbot.TicketDept2Emoji);
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const Department3Button = new Discord.MessageButton()
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.setCustomId("Department3")
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.setLabel(`${supportbot.DepartmentTitle_3}`)
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.setStyle(supportbot.TicketDept3Colour)
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.setEmoji(supportbot.TicketDept3Emoji);
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const row = new Discord.MessageActionRow().addComponents(
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Department1Button,
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Department2Button,
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Department3Button
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);
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const m = await ticketChannel.send({
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embeds: [TicketMessage],
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components: [row],
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});
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const filter = (i) => {
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i.deferUpdate();
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return i.user.id === interaction.user.id;
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};
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const collector = m.createMessageComponentCollector({
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filter,
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max: 1,
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componentType: "BUTTON",
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time: 60000,
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});
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collector.on("collect", async (i) => {
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if (i.customId === "Department1") {
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ticketChannel.permissionOverwrites.edit(DeptRole1, {
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VIEW_CHANNEL: true,
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READ_MESSAGE_HISTORY: true,
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SEND_MESSAGES: true,
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});
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if (!supportbot.AllowStaff) {
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ticketChannel.permissionOverwrites.edit(Staff, {
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VIEW_CHANNEL: false,
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READ_MESSAGE_HISTORY: false,
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SEND_MESSAGES: false,
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});
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}
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const Department1 = new Discord.MessageEmbed()
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.setDescription(
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`> Thank for reaching out to the **${supportbot.DepartmentTitle_1} Department**. Please provide us information regarding your query.`
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)
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.setColor(supportbot.EmbedColour);
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ticketChannel.send({ embeds: [Department1] });
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if (supportbot.AllowTicketMentions) {
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ticketChannel.send({ content: `@here` });
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}
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}
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i.message.edit({ embeds: [TicketMessage], components: [row2] });
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if (i.customId === "Department2") {
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ticketChannel.permissionOverwrites.edit(DeptRole2, {
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VIEW_CHANNEL: true,
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READ_MESSAGE_HISTORY: true,
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SEND_MESSAGES: true,
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});
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if (!supportbot.AllowStaff) {
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ticketChannel.permissionOverwrites.edit(Staff, {
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VIEW_CHANNEL: false,
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READ_MESSAGE_HISTORY: false,
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SEND_MESSAGES: false,
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});
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}
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const Department2 = new Discord.MessageEmbed()
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.setDescription(
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`> Thank for reaching out to the **${supportbot.DepartmentTitle_2} Department**. Please provide us information regarding your query.`
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)
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.setColor(supportbot.EmbedColour);
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ticketChannel.send({ embeds: [Department2] });
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if (supportbot.AllowTicketMentions) {
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ticketChannel.send({ content: `@here` });
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}
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i.message.edit({ embeds: [TicketMessage], components: [row2] });
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}
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if (i.customId === "Department3") {
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ticketChannel.permissionOverwrites.edit(DeptRole3, {
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VIEW_CHANNEL: true,
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READ_MESSAGE_HISTORY: true,
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SEND_MESSAGES: true,
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});
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if (!supportbot.AllowStaff) {
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ticketChannel.permissionOverwrites.edit(Staff, {
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VIEW_CHANNEL: false,
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READ_MESSAGE_HISTORY: false,
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SEND_MESSAGES: false,
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});
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}
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const Department3 = new Discord.MessageEmbed()
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.setDescription(
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`> Thank for reaching out to the **${supportbot.DepartmentTitle_3} Department**. Please provide us information regarding your query.`
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)
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.setColor(supportbot.EmbedColour);
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ticketChannel.send({ embeds: [Department3] });
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if (supportbot.AllowTicketMentions) {
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ticketChannel.send({ content: `@here` });
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}
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i.message.edit({ embeds: [TicketMessage], components: [row2] });
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}
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});
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} else {
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ticketChannel.send({ embeds: [TicketMessage], components: [row2] });
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}
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},
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});
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