Unclaim + Unlock

Configs/supportbot.yml

@@ -47,10 +47,10 @@ WarningColour: "#fca117"
 # -------------------------
 
 AutoRole: true
-JoinRole: "Member"
+JoinRole: "SupportBot Member"
 
-Staff: "Staff"
-Admin: "Admin"
+Staff: "SupportBot Staff"
+Admin: "SupportBot Admin"
 TicketBlackListRole: "Blacklisted"
 
 # ----------------------------
@@ -140,6 +140,8 @@ TicketBlackListMessage: "You are not allowed to open a ticket"
 TicketRoleMention: "@here"
 TicketClaimMessage: "Your ticket will be handled by" #Automaticly tags user to the end
 TicketClaimTitle: "Ticket Claimed"
+TicketUnclaimMessage: "Your ticket is now unclaimed by" #Automaticly tags user to the end
+TicketUnclaimTitle: "Ticket Unclaimed"
 # To ping a role: <@ROLE_ID>
 
 MaxAllowedTickets: 2
@@ -191,19 +193,19 @@ AllowAllStaff: false
 
 Departments:
   - title: "Support"
-    role: "Staff"
+    role: "SupportBot Staff"
     color: "SECONDARY"
     emoji: "1️⃣"
     category: "Tickets"
 
   - title: "Billing Support"
-    role: "Staff"
+    role: "SupportBot Staff"
     color: "SECONDARY"
     emoji: "2️⃣"
     category: "Tickets"
 
   - title: "Admin Team"
-    role: "Admin"
+    role: "SupportBot Admin"
     color: "SECONDARY"
     emoji: "3️⃣"
     category: "Tickets"
@@ -224,16 +226,21 @@ Departments:
 #      --- Start ---
 
 LockTicketCategory: "Archive"
+UnlockTicketCategory: "Tickets" #This moves the ticket back to the main category.
 
 TicketCloseEmoji: "❌"
 TicketDeleteEmoji: "⛔"
 TicketLockEmoji: "🔒"
 TicketClaimEmoji: "🧑‍💻"
+TicketUnlockEmoji: "🔓"
+TicketUnclaimEmoji: "🧑‍💻"
 
 TicketCloseColour: "DANGER"
 TicketDeleteColour: "DANGER"
 TicketLockColour: "PRIMARY"
 TicketClaimColour: "SUCCESS"
+TicketUnclaimColour: "DANGER"
+TicketUnlockColour: "SUCCES"
 
 # Discord Button Colour Selection
 # PRIMARY - Blue

Events/interactionCreate.js

@@ -118,8 +118,14 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
           .setStyle(supportbot.TicketDeleteColour)
           .setEmoji(supportbot.TicketDeleteEmoji);
 
+          const ticketUnlockButton = new Discord.MessageButton()
+          .setCustomId("ticketunlock")
+          .setLabel("Unlock")
+          .setStyle(supportbot.TicketUnlockColour)
+          .setEmoji(supportbot.TicketUnlockEmoji);
+
         const row = new Discord.MessageActionRow().addComponents(
-          ticketDeleteButton
+          ticketDeleteButton, ticketUnlockButton
         );
         const ArchiveEmbed = new Discord.MessageEmbed()
           .setTitle("Archived")
@@ -130,6 +136,81 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
         interaction.message.edit({ components: [row] });
       }
     }
+    if (interaction.customId === "ticketunlock") {
+      if (interaction.channel.name.startsWith(supportbot.TicketPrefix)) {
+        interaction.message.fetch();
+        let Admin =
+          interaction.guild.roles.cache.find(
+            (AdminUser) => AdminUser.name === supportbot.Admin
+          ) ||
+          interaction.guild.roles.cache.find(
+            (AdminUser) => AdminUser.id === supportbot.Admin
+          );
+        if (!interaction.member.roles.cache.has(Admin.id)) {
+          return await interaction.reply({
+            content: "You don't have permission to do that.",
+            ephemeral: true,
+          });
+        }
+        let all = interaction.channel.permissionOverwrites.cache;
+
+        let parent =
+          interaction.guild.channels.cache.find(
+            (c) => c.name === supportbot.UnlockTicketCategory
+          ) ||
+          interaction.guild.channels.cache.find(
+            (c) => c.id === supportbot.UnlockTicketCategory
+          );
+        if (parent) {
+          await interaction.channel.setParent(parent.id);
+        }
+
+        all.forEach((perm) => {
+          interaction.channel.permissionOverwrites.create(perm.id, {
+            VIEW_CHANNEL: true,
+          });
+        });
+        await interaction.channel.permissionOverwrites.create(Admin.id, {
+          VIEW_CHANNEL: true,
+        });
+
+        await interaction.channel.permissionOverwrites.create(
+          interaction.guild.id,
+          {
+            VIEW_CHANNEL: false,
+          }
+        );
+
+        const CloseButton = new Discord.MessageButton()
+        .setCustomId("ticketclose")
+        .setLabel("Close")
+        .setStyle(supportbot.TicketCloseColour)
+        .setEmoji(supportbot.TicketCloseEmoji);
+
+        const LockButton = new Discord.MessageButton()
+        .setCustomId("ticketlock")
+        .setLabel("Lock")
+        .setStyle(supportbot.TicketLockColour)
+        .setEmoji(supportbot.TicketLockEmoji);
+
+        const TicketClaimButton = new Discord.MessageButton()
+        .setCustomId("ticketclaim")
+        .setLabel("Claim")
+        .setStyle(supportbot.TicketClaimColour)
+        .setEmoji(supportbot.TicketClaimEmoji);
+
+        const row = new Discord.MessageActionRow().addComponents(
+          CloseButton, LockButton, TicketClaimButton
+        );
+        const ArchiveEmbed = new Discord.MessageEmbed()
+          .setTitle("Unarchived")
+          .setDescription(`Unarchived ${interaction.channel.name}`)
+          .setColor(supportbot.SuccessColour);
+
+        interaction.reply({ embeds: [ArchiveEmbed] });
+        interaction.message.edit({ components: [row] });
+      }
+    }
     if (interaction.customId === "ticketclaim") {
       if (interaction.channel.name.startsWith(supportbot.TicketPrefix)) {
         const Staff = await interaction.client.getRole(supportbot.Staff, interaction.guild);
@@ -149,13 +230,35 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
           });
         }
         let all = interaction.channel.permissionOverwrites.cache;
- 
+
+        const ticketUnclaimButton = new Discord.MessageButton()
+        .setCustomId("ticketunclaim")
+        .setLabel("Unclaim")
+        .setStyle(supportbot.TicketUnclaimColour)
+        .setEmoji(supportbot.TicketUnclaimEmoji);
+
+        const CloseButton = new Discord.MessageButton()
+        .setCustomId("ticketclose")
+        .setLabel("Close")
+        .setStyle(supportbot.TicketCloseColour)
+        .setEmoji(supportbot.TicketCloseEmoji);
+
+        const LockButton = new Discord.MessageButton()
+        .setCustomId("ticketlock")
+        .setLabel("Lock")
+        .setStyle(supportbot.TicketLockColour)
+        .setEmoji(supportbot.TicketLockEmoji);
+
+        const row = new Discord.MessageActionRow().addComponents(
+            CloseButton, LockButton, ticketUnclaimButton
+        );
         const ArchiveEmbed = new Discord.MessageEmbed()
           .setTitle(supportbot.TicketClaimTitle)
           .setDescription(supportbot.TicketClaimMessage + " <@" + interaction.user.id + ">")
           .setColor(supportbot.EmbedColour);
 
-        interaction.reply({ embeds: [ArchiveEmbed] });
+        interaction.reply({ embeds: [ArchiveEmbed]});
+        interaction.message.edit({ components: [row] });
         await interaction.channel.permissionOverwrites.edit(Staff.id, {
                VIEW_CHANNEL: true,
                SEND_MESSAGES: false,
@@ -167,4 +270,63 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
            });   
       }
     }
-  });
+    if (interaction.customId === "ticketunclaim") {
+      if (interaction.channel.name.startsWith(supportbot.TicketPrefix)) {
+        const Staff = await interaction.client.getRole(supportbot.Staff, interaction.guild);
+        interaction.message.fetch();
+        let User = interaction.guild.members.cache.get(interaction.user.id);
+        let Admin =
+          interaction.guild.roles.cache.find(
+            (AdminUser) => AdminUser.name === supportbot.Admin
+          ) ||
+          interaction.guild.roles.cache.find(
+            (AdminUser) => AdminUser.id === supportbot.Admin
+          );
+        if (!interaction.member.roles.cache.has(Admin.id)) {
+          return await interaction.reply({
+            content: "You don't have permission to do that.",
+            ephemeral: true,
+          });
+        }
+        let all = interaction.channel.permissionOverwrites.cache;
+
+        const CloseButton = new Discord.MessageButton()
+        .setCustomId("ticketclose")
+        .setLabel("Close")
+        .setStyle(supportbot.TicketCloseColour)
+        .setEmoji(supportbot.TicketCloseEmoji);
+
+        const LockButton = new Discord.MessageButton()
+        .setCustomId("ticketlock")
+        .setLabel("Lock")
+        .setStyle(supportbot.TicketLockColour)
+        .setEmoji(supportbot.TicketLockEmoji);
+
+        const TicketClaimButton = new Discord.MessageButton()
+        .setCustomId("ticketclaim")
+        .setLabel("Claim")
+        .setStyle(supportbot.TicketClaimColour)
+        .setEmoji(supportbot.TicketClaimEmoji);
+
+        const row = new Discord.MessageActionRow().addComponents(
+           CloseButton, LockButton, TicketClaimButton
+        );
+        const ArchiveEmbed = new Discord.MessageEmbed()
+          .setTitle(supportbot.TicketUnclaimTitle)
+          .setDescription(supportbot.TicketUnclaimMessage + " <@" + interaction.user.id + ">")
+          .setColor(supportbot.EmbedColour);
+
+        interaction.reply({ embeds: [ArchiveEmbed]});
+        interaction.message.edit({ components: [row] });
+        await interaction.channel.permissionOverwrites.edit(Staff.id, {
+               VIEW_CHANNEL: true,
+               SEND_MESSAGES: true,
+           });   
+      }
+        await interaction.channel.permissionOverwrites.edit(interaction.user.id, {
+               VIEW_CHANNEL: true,
+               SEND_MESSAGES: true,
+           });   
+      }
+    }
+  );