Update close.js
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1tzEmerald authored and 
GitHub committed
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13590b08a8
commit
f34158caa6
1 file changed
+149
-66
+149
-66
@@ -17,7 +17,7 @@ module.exports = new Command({
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name: "reason",
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description: "Ticket Close Reason",
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type: Discord.ApplicationCommandOptionType.String,
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},
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}
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],
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permissions: cmdconfig.CloseTicket.Permission,
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@@ -35,33 +35,33 @@ module.exports = new Command({
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const NoPerms = new Discord.EmbedBuilder()
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.setTitle("Invalid Permissions!")
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.setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
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.setColor(supportbot.Embed.Colours.Warn);
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.setColor(supportbot.Embed.Colours.Warn);
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if (!interaction.member.roles.cache.has(SupportStaff.id) && !interaction.member.roles.cache.has(Admin.id)) {
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return interaction.reply({ embeds: [NoPerms] });
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}
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}
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const isThread = interaction.channel.type === Discord.ChannelType.PrivateThread;
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if (
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(supportbot.Ticket.TicketType === "threads" && interaction.channel.type !== Discord.ChannelType.PrivateThread) ||
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(supportbot.Ticket.TicketType === "threads" && !isThread) ||
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(supportbot.Ticket.TicketType === "channels" && interaction.channel.type !== Discord.ChannelType.GuildText)
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) {
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const NotTicketChannel = new Discord.EmbedBuilder()
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.setTitle("Invalid Channel!")
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.setDescription(`This command can only be used in a ${supportbot.Ticket.TicketType === "threads" ? "ticket thread" : "ticket channel"}.`)
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.setColor(supportbot.Embed.Colours.Warn); // Ensure valid color
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.setColor(supportbot.Embed.Colours.Warn);
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return interaction.reply({ embeds: [NotTicketChannel], ephemeral: true });
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}
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await interaction.deferReply(); // Deferring to avoid double replies
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await interaction.deferReply();
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// Reading TicketData.json once for efficiency
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let tickets;
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try {
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tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
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} catch (err) {
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console.error('Error reading ticket data file:', err);
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console.error("Error reading ticket data file:", err);
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return interaction.followUp({ content: "There was an error loading ticket data." });
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}
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@@ -72,15 +72,16 @@ module.exports = new Command({
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const Exists = new Discord.EmbedBuilder()
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.setTitle("No Ticket Found!")
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.setDescription(msgconfig.Error.NoValidTicket)
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.setColor(supportbot.Embed.Colours.Warn); // Ensure valid color
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.setColor(supportbot.Embed.Colours.Warn);
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return interaction.followUp({ embeds: [Exists] });
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}
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let reason = interaction.options?.getString("reason") || "No Reason Provided.";
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const ticketUserId = ticket.user;
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if (supportbot.Ticket.ReviewSystem.Enabled) {
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const rating = await collectReviewRating(interaction);
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const comment = await collectReviewComment(interaction);
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const rating = await collectReviewRating(interaction, ticketUserId);
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const comment = await collectReviewComment(interaction, ticketUserId);
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const reviewChannel = await getChannel(supportbot.Ticket.ReviewSystem.Channel, interaction.guild);
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const reviewer = supportbot.Ticket.ClaimTickets ? `<@${ticket.claimedBy}>` : null;
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@@ -103,11 +104,11 @@ module.exports = new Command({
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if (supportbot.Ticket.ClaimTickets.Enabled) {
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reviewEmbed.setDescription(
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`**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedStaffTitle}** ${reviewer}\n**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${interaction.user.id}>` || `N/A`
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`**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedStaffTitle}** ${reviewer}\n**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${ticketUserId}>` || `N/A`
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);
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} else {
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reviewEmbed.setDescription(
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`**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${interaction.user.id}>`
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`**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${ticketUserId}>`
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);
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}
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@@ -126,11 +127,11 @@ module.exports = new Command({
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},
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});
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async function collectReviewRating(interaction) {
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async function collectReviewRating(interaction, ticketUserId) {
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const reviewPrompt = new Discord.EmbedBuilder()
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.setTitle(msgconfig.ReviewSystem.Rate.Title)
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.setDescription(msgconfig.ReviewSystem.Rate.Description)
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.setColor(supportbot.Embed.Colours.General); // Ensure valid color
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.setDescription(`${msgconfig.ReviewSystem.Rate.Description}`)
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.setColor(supportbot.Embed.Colours.General);
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const stars = new Discord.ActionRowBuilder().addComponents(
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new Discord.StringSelectMenuBuilder()
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@@ -146,6 +147,7 @@ async function collectReviewRating(interaction) {
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);
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await interaction.followUp({
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content: `<@${ticketUserId}>`,
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embeds: [reviewPrompt],
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components: [stars],
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ephemeral: true,
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@@ -153,27 +155,27 @@ async function collectReviewRating(interaction) {
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const starRating = await interaction.channel.awaitMessageComponent({
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componentType: Discord.ComponentType.StringSelect,
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filter: (i) => i.customId === "starRating" && i.user.id === interaction.user.id,
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time: 30000,
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filter: (i) => i.customId === "starRating" && i.user.id === ticketUserId,
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});
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await starRating.deferUpdate();
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return starRating.values[0];
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}
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async function collectReviewComment(interaction) {
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async function collectReviewComment(interaction, ticketUserId) {
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const commentPrompt = new Discord.EmbedBuilder()
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.setTitle(msgconfig.ReviewSystem.Comment.Title)
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.setDescription(msgconfig.ReviewSystem.Comment.Description)
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.setColor(supportbot.Embed.Colours.General); // Ensure valid color
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.setDescription(`${msgconfig.ReviewSystem.Comment.Description}`)
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.setColor(supportbot.Embed.Colours.General);
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await interaction.followUp({
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content: `<@${ticketUserId}>`,
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embeds: [commentPrompt],
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ephemeral: true,
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});
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const filter = (response) => response.author.id === interaction.user.id;
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const commentCollection = await interaction.channel.awaitMessages({ filter, max: 1, time: 30000 });
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const filter = (response) => response.author.id === ticketUserId;
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const commentCollection = await interaction.channel.awaitMessages({ filter, max: 1 });
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const comment = commentCollection.first()?.content;
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return comment && comment.toLowerCase() !== "no" ? comment : "No Comment Provided";
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}
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@@ -181,12 +183,21 @@ async function collectReviewComment(interaction) {
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async function handleCloseTicket(interaction, reason, ticket, TicketData) {
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const { getChannel } = interaction.client;
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let tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
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let tickets;
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try {
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tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
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} catch (err) {
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console.error("Error reading ticket data:", err);
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return interaction.followUp("Failed to load ticket data.");
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}
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let tUser = interaction.client.users.cache.get(ticket.user);
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let transcriptChannel = await getChannel(supportbot.Ticket.Log.TicketDataLog, interaction.guild);
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if (!transcriptChannel)
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return console.log("Ticket Log Missing");
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if (!transcriptChannel) {
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console.log("Transcript channel missing or inaccessible");
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return interaction.followUp("Error: Transcript log channel is missing or bot lacks permission.");
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}
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try {
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tickets.tickets[TicketData].open = false;
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@@ -194,57 +205,129 @@ async function handleCloseTicket(interaction, reason, ticket, TicketData) {
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const transcriptEmbed = new Discord.EmbedBuilder()
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.setTitle(msgconfig.TicketLog.Title)
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.setColor(msgconfig.TicketLog.Colour) // Ensure valid color
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.setColor(msgconfig.TicketLog.Colour)
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.setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
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.setDescription(`> **Ticket:** ${interaction.channel.name} (\`${interaction.channel.id}\`)\n> **User:** ${tUser?.username || "N/A"}#${tUser?.discriminator || "N/A"} (\`${tUser?.id || ticket.user}\`)\n> **Closed by:** <@${interaction.user.id}>`)
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.setDescription(
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`> **Ticket:** ${interaction.channel.name} (\`${interaction.channel.id}\`)\n` +
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`> **User:** ${tUser?.tag || "Unknown User"} (\`${tUser?.id || ticket.user}\`)\n` +
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`> **Closed by:** <@${interaction.user.id}>`
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)
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.addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: true });
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let msgs = await interaction.channel.messages.fetch({ limit: 100 });
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let html = createTranscriptHTML(interaction, msgs);
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let html = createTranscriptHTML(ticket, msgs);
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const fileName = `${interaction.channel.name}.html`;
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let file = new Discord.AttachmentBuilder(Buffer.from(html), { name: `SPOILER_${fileName}` });
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const fileName = `${interaction.channel.id}-transcript.html`;
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fs.writeFileSync(`./Data/Transcripts/${fileName}`, html);
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transcriptChannel.send({
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await transcriptChannel.send({
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embeds: [transcriptEmbed],
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files: [file],
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files: [`./Data/Transcripts/${fileName}`],
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spoiler: true,
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});
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if (interaction.channel.type === Discord.ChannelType.GuildText) {
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await interaction.channel.delete();
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} else if (interaction.channel.type === Discord.ChannelType.PrivateThread) {
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await interaction.channel.setLocked(true);
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await interaction.channel.setArchived(true);
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}
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} catch (err) {
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console.log("Error closing ticket:", err);
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console.error("Error handling ticket close:", err);
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interaction.followUp("An error occurred while closing the ticket.");
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}
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await interaction.channel.delete();
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}
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function createTranscriptHTML(interaction, msgs) {
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let html = `
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<html>
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<head>
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<style>
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body { font-family: Arial, sans-serif; margin: 20px; }
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.message { padding: 10px; margin: 5px 0; border: 1px solid #ddd; }
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.username { font-weight: bold; }
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</style>
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</head>
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<body>
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<h1>Ticket Transcript</h1>
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<h2>Ticket: ${interaction.channel.name}</h2>
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<h3>User: ${interaction.user.tag}</h3>
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<div id="messages">
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function createTranscriptHTML(ticket, reason) {
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const messages = ticket.messages || [];
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return `
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<html>
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<head>
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<link href="https://cdnjs.cloudflare.com/ajax/libs/tailwindcss/2.2.19/tailwind.min.css" rel="stylesheet">
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<style>
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body {
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background-color: #1a1a1a;
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font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
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color: white;
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margin: 0;
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padding: 0;
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height: 100%;
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display: flex;
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flex-direction: column;
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}
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.container {
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backdrop-filter: blur(10px);
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background-color: rgba(0, 128, 0, 0.3);
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border-radius: 15px;
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padding: 20px;
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margin: 20px;
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box-shadow: 0 4px 8px rgba(0, 0, 0, 0.2);
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flex-grow: 1;
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display: flex;
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flex-direction: column;
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max-width: 1000px;
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width: 100%;
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margin: auto;
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}
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.message {
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display: flex;
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align-items: center;
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margin-bottom: 10px;
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padding: 10px;
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background-color: rgba(255, 255, 255, 0.1);
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border-radius: 10px;
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}
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.avatar {
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width: 40px;
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height: 40px;
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border-radius: 50%;
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margin-right: 10px;
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}
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.content {
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flex: 1;
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}
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.username {
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font-weight: bold;
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}
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.timestamp {
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font-size: 0.8em;
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color: #bbb;
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}
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.download-button {
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background-color: #4CAF50;
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color: white;
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padding: 10px 20px;
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text-align: center;
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text-decoration: none;
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display: inline-block;
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font-size: 16px;
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margin-top: 20px;
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border-radius: 5px;
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}
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</style>
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</head>
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<body>
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<div class="container">
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<h1 class="text-2xl font-bold mb-4">Ticket Transcript</h1>
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<p><strong>Server Name:</strong> Emerald Services</p>
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<p><strong>Ticket:</strong> ${ticket.id}</p>
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<p><strong>Messages:</strong> ${messages.length} Messages</p>
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<div class="mt-4">
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${messages.map(msg => `
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<div class="message">
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<img src="${msg.avatar}" alt="User Avatar" class="avatar" />
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<div class="content">
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<p class="username">${msg.username}</p>
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<p>${msg.content}</p>
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<p class="timestamp">${msg.timestamp}</p>
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</div>
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</div>`).join('')}
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</div>
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<a href="ticket-${ticket.id}.html" download class="download-button">Download Transcript</a>
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</div>
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</body>
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</html>
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`;
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msgs.reverse().forEach((msg) => {
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html += `
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<div class="message">
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<span class="username">${msg.author.tag}</span>: ${msg.content}
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</div>
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`;
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});
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html += `
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</div>
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</body>
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</html>
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`;
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return html;
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}
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Reference in new issue
Block a user