Update add.js

Updated RichEmbed to MessageEmbed

README.md

@@ -1,3 +1,5 @@
 <h1 align="center">SupportBot</h1>
-<p align="center">Created by Emerald Services</p>
-<h4 align="center">Our documentation is currently being rewritten, This will be updated once we push the next update (5.1). If you require our assitance please contact us in discord. https://discord.gg/bXjdkr8</h4>
+<p align="center">Created by Emerald SRV</p>
+<p align="center"> SupportBot is a free self-hosted discord that is developed/designed to help control and manage the support that takes place throughout your discord server(s). SupportBot has been going around since late-2018 and it's still being constantly, updated and supported today. Alongside the core features of SupportBot which is support related features such as tickets etc.. we also allow additional addons which are made by both 3rd-party and official developers. If something goes wrong with SupportBot you can simply come to our discord server and contact us. We will be happy to help. Also! if anyone ever tells you that "nothing is free" then tell them to think again. Sometimes you just have to look a little harder to find what you want.</p>
+Version 5.2
+<hr>

commands/add.js

@@ -14,42 +14,32 @@ exports.run = (bot, message, args) => {
 
     console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Add_Command}`);
     
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === supportbot.StaffRole);
+    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
 
-    const rolemissing = new Discord.RichEmbed()
-        .setDescription(`:x: Looks like this server doesn't have the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour);
-    if (!staffGroup) return message.reply({embed: rolemissing});
+    const rolerequired = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
+        .setColor(supportbot.ErrorColour); 
+    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
 
-    const donothaverole = new Discord.RichEmbed()
-        .setDescription(`:x: Sorry! You cannot use this command with the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour); 
-    if (!message.member.roles.has(staffGroup.id)) return message.reply({embed: donothaverole});
-
-    const outsideticket = new Discord.RichEmbed()
-        .setDescription(`:x: Cannot use this command becase you are outside a ticket channel.`)
-        .setColor(supportbot.EmbedColour); 
+    const outsideticket = new Discord.MessageEmbed()
+        .setTitle("Incorrect Channel")
+        .setDescription(`:warning: You cannot execute this command here. This command is used when closing a ticket.`)
+        .setColor(supportbot.WarningColour); 
     if (!message.channel.name.startsWith(`${supportbot.Ticket_Channel_Name}-`)) return message.channel.send({embed: outsideticket});
 
-    let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.get(args[0]));
+    let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
 
-    const cantfinduser = new Discord.RichEmbed()
-        .setDescription(`:x: Hmm! Does that user exist? I cannot find the user.`)
-        .setColor(supportbot.EmbedColour); 
+    const cantfinduser = new Discord.MessageEmbed()
+        .setTitle("Invalid User!")
+        .setDescription(`:warning: This user doesn't exist, Are they in this server?\n\nTry Again:\`${supportbot.Prefix}${supportbot.Add_Command} <user#0000>\``)
+        .setColor(supportbot.WarningColour); 
     if(!rUser) return message.channel.send({embed: cantfinduser});
 
-    const channel = message.guild.channels.find(channel => channel.name === message.channel.name);
+        message.channel.updateOverwrite(rUser, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
 
-    const cantfindchannel = new Discord.RichEmbed()
-        .setDescription(`:x: Hmm! Does that ticket exist? I cannot find the ticket channel.`)
-        .setColor(supportbot.EmbedColour); 
-    
-    if(!channel) return message.channel.send({embed: cantfindchannel});
-       // message.delete().catch(O_o=>{});
-        message.channel.overwritePermissions(rUser, { READ_MESSAGES: true, SEND_MESSAGES: true });
-
-    const useradded = new Discord.RichEmbed()
-        .setColor(supportbot.EmbedColour)
+    const useradded = new Discord.MessageEmbed()
+        .setColor(supportbot.SuccessColour)
         .setTitle("User Added")
         .setDescription(`👍 ${rUser} has been added to this ticket`)
         .setTimestamp();

commands/announce.js

@@ -11,39 +11,40 @@ const yaml = require('js-yaml');
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
 
 exports.run = (bot, message, args) => {
-    message.delete();
 
     console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Announcement_Command}`);
     
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
+    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
 
-    const rolemissing = new Discord.RichEmbed()
-        .setDescription(`:x: Looks like this server doesn't have the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour)
-    if (!staffGroup) return message.reply(rolemissing).catch(err=>{console.error(err)})
-        
-    const donothaverole = new Discord.RichEmbed()
-        .setDescription(`:x: Sorry! You cannot use this command with the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour)
-    if (!message.member.roles.has(staffGroup.id)) return message.reply(donothaverole)
+    const rolerequired = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
+        .setColor(supportbot.ErrorColour); 
+    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
 
-    const embed = new Discord.RichEmbed()
+    const embed = new Discord.MessageEmbed()
         .setTitle(`${supportbot.Announcement_Title}`)
         .setDescription(args.join(" "))
         .setTimestamp()
         .setColor(supportbot.EmbedColour)
         .setFooter(`${message.author.username}#${message.author.discriminator}`, message.author.displayAvatarURL)
-    
-    let ac = message.guild.channels.find(AnnounceChannel => AnnounceChannel.name === `${supportbot.Announcement_Channel}`)
-    if(!ac) return message.channel.send(`:x: Error! Could not find the logs channel **${supportbot.Announcement_Channel}**`)
 
-    ac.send("@everyone").then((msg) => {
-        ac.send(embed);
+    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Announcement_Channel}`)
+
+    const errornochannel = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Announcement_Channel}\`\n\nError Code: \`SB-03\``)
+        .setColor(supportbot.ErrorColour);
+    if(!locateChannel) return message.channel.send(errornochannel);
+        
+    locateChannel.send(supportbot.everyone).then((msg) => {
+        locateChannel.send(embed);
     });
 
-    const AccSuccessEmbed = new Discord.RichEmbed()
+
+    const AccSuccessEmbed = new Discord.MessageEmbed()
         .setTitle("Announcement Created")
-        .setDescription(`👍 Successfully sent your announcement to <#${ac.id}>`)
+        .setDescription(`👍 Successfully sent your announcement to <#${locateChannel.id}>`)
         .setColor(supportbot.EmbedColour)
     message.channel.send({embed: AccSuccessEmbed});
 

commands/close.js

@@ -19,15 +19,15 @@ exports.run = (bot, message, args) => {
     console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Close_Command}`);
 
     if ( !message.channel.name.startsWith( `${supportbot.Ticket_Channel_Name}-` ) ) {
-        const embed = new Discord.RichEmbed()
-            .setDescription(`:x: Cannot use this command becase you are outside a ticket channel.`)
-            .setColor(supportbot.EmbedColour);
-
+        const embed = new Discord.MessageEmbed()
+            .setTitle("Incorrect Channel")
+            .setDescription(`:warning: You cannot execute this command here. This command is used when closing a ticket.`)
+            .setColor(supportbot.WarningColour); 
         message.channel.send(embed);
         return;
     }
 
-    const closeRequestEmbed = new Discord.RichEmbed()
+    const closeRequestEmbed = new Discord.MessageEmbed()
         .setDescription(`**${supportbot.Ticket_Closure}**`)
         .addField("Please confirm by repeating the following word..", `||**${supportbot.Closure_Confirm_Word}**||`)
         .setFooter("Your request will be avoided in 20 seconds")
@@ -41,7 +41,7 @@ exports.run = (bot, message, args) => {
             errors: [ 'time' ],
 
         } ).then( collected => {
-            let logChannel = message.guild.channels.find( channel => channel.name === supportbot.Transcript_Logs );
+            let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.Transcript_Log);
 
             let user = message.author;
 
@@ -51,8 +51,8 @@ exports.run = (bot, message, args) => {
             let ticketChannel = message.channel;
 
             message.channel.send(`**${supportbot.Ticket_Closing}**`)
-                .then( () => {
-                    const logEmbed = new Discord.RichEmbed()
+                .then(() => {
+                    const logEmbed = new Discord.MessageEmbed()
                         .setTitle(supportbot.Transcript_Title)
                         .setColor(supportbot.EmbedColour)
                         .setFooter(supportbot.EmbedFooter)
@@ -60,7 +60,7 @@ exports.run = (bot, message, args) => {
                         .addField("Closed By", message.author.tag)
                         .addField("Reason", reason);
 
-                    message.channel.fetchMessages({ limit: 100 })
+                    message.channel.messages.fetch({ limit: 100 })
                         .then( msgs => {
                             let txt = '';
 
@@ -81,12 +81,14 @@ exports.run = (bot, message, args) => {
                            // message.author.send( `A transcript has been generated for the ticket you closed.` );
                            // message.author.send( new Discord.Attachment( Buffer.from( txt ), `${name}.txt` ) );
                            
-                            logChannel.send(logEmbed)
-                            logChannel.send( new Discord.Attachment( Buffer.from( txt ), `${name}.txt` ) );
+                            logChannel.send(logEmbed).catch(err => {
+                                message.reply(err)
+                            })
+                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
 
                             message.channel.delete();
 
-                            // message.channel.fetchMessages( { limit: 100, before: msgs.last().id } )
+                            // message.channel.messages.fetch( { limit: 100, before: msgs.last().id } )
 
                             //     .then( msg => {
                             //         const merged = msgs.concat( msg );

commands/forceclose.js

@@ -14,24 +14,21 @@ exports.run = async (bot, message, args) => {
     
     console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Forceclose_Command}`);
 
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
+    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
 
-    const rolemissing = new Discord.RichEmbed()
-        .setDescription(`:x: Looks like this server doesn't have the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour)    
-    if (!staffGroup) return message.reply({embed: rolemissing});
-    
-    const donothaverole = new Discord.RichEmbed()
-        .setDescription(`:x: Sorry! You cannot use this command with the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour)    
-    if (!message.member.roles.has(staffGroup.id)) return message.reply({embed: donothaverole});
+    const rolerequired = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
+        .setColor(supportbot.ErrorColour); 
+    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
 
-    const outsideticket = new Discord.RichEmbed()
-        .setDescription(`:x: Cannot use this command becase you are outside a ticket channel.`)
-        .setColor(supportbot.EmbedColour)    
+    const outsideticket = new Discord.MessageEmbed()
+        .setTitle("Incorrect Channel")
+        .setDescription(`:warning: You cannot execute this command here. This command is used when closing a ticket.`)
+        .setColor(supportbot.WarningColour);   
     if (!message.channel.name.startsWith(`${supportbot.Ticket_Channel_Name}-`)) return message.channel.send({embed: outsideticket});
 
-    const log = message.guild.channels.find(channel => channel.name === supportbot.Transcript_Logs)
+    const log = message.guild.channels.cache.find(channel => channel.name === supportbot.Transcript_Log)
     const uID = message.author
     const reason = args.join(" ") || "No Reason Provided.";
     const name = message.channel.name;
@@ -41,17 +38,17 @@ exports.run = async (bot, message, args) => {
 
     .then(() => {
 
-        const embed1 = new Discord.RichEmbed()
+        const embed1 = new Discord.MessageEmbed()
             .setTitle(supportbot.Transcript_Title)
             .setColor(supportbot.EmbedColour)
             .setFooter(supportbot.EmbedFooter)
             .addField("Ticket Author", uID)
             .addField("Closed By", message.author.tag)
             .addField("Reason", reason)
-        message.channel.fetchMessages({ limit: 100 })
+        message.channel.messages.fetch({ limit: 100 })
         
         .then(msgs => {
-            message.channel.fetchMessages({ limit: 100, before: msgs.last().id })
+            message.channel.messages.fetch({ limit: 100, before: msgs.last().id })
         
         .then(msg => {
             const merged = msgs.concat(msg);

commands/help.js

@@ -35,13 +35,14 @@ exports.run = (bot, message, args) => {
         staffCommands += `**${supportbot.Prefix}${supportbot.UnLockchat_Command}**: UnLock the chat channel\n`;
 	    staffCommands += `**${supportbot.Prefix}${supportbot.Poll_Command}**: Create a poll\n`;
 
-    const embed = new Discord.RichEmbed()
+    const embed = new Discord.MessageEmbed()
         .setTitle(supportbot.Bot_Name)
-        .addField("👨 User Commands", userCommands)
-        .addField(":pushpin: Support Commands", supportCommands)
-        .addField("🔑 Staff Commands", staffCommands)
+        .addField("🟨 User Commands", userCommands)
+        .addField("🎫 Support Commands", supportCommands)
+        .addField("🔐 Staff Commands", staffCommands)
         .setColor(supportbot.EmbedColour)
         .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL);
+
 	message.channel.send(embed);
 
 }

commands/links.js

@@ -22,7 +22,7 @@ exports.run = ( bot, message, args ) => {
         links += `[${name}](${botLinks[ name ]})\n`;
     };
 
-    let embed = new Discord.RichEmbed()
+    let embed = new Discord.MessageEmbed()
         .setTitle(supportbot.LINKS_TITLE)
         .setDescription(links)
         .setColor(supportbot.EmbedColour)
@@ -33,4 +33,4 @@ exports.run = ( bot, message, args ) => {
 
 exports.help = {
     name: supportbot.Link_Command,
-};
+};

commands/lockchat.js

@@ -14,23 +14,19 @@ exports.run = async(bot, message, args) => {
 
     console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Lockchat_Command}`);
 
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
-    let lockedRole = message.guild.roles.find(lc => lc.name === `${supportbot.locked_role}`)
+    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
+    let lockedRole = message.guild.roles.cache.find(lc => lc.name === `${supportbot.locked_role}`)
 
-    const rolemissing = new Discord.RichEmbed()
-        .setDescription(`:x: Looks like this server doesn't have the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour)
-    if (!staffGroup) return message.reply(rolemissing).catch(err=>{console.error(err)})
-        
-    const donothaverole = new Discord.RichEmbed()
-        .setDescription(`:x: Sorry! You cannot use this command with the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour)
-    if (!message.member.roles.has(staffGroup.id)) return message.reply(donothaverole)
+    const rolerequired = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
+        .setColor(supportbot.ErrorColour); 
+    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
     
     message.channel.overwritePermissions(lockedRole, { READ_MESSAGES: false, SEND_MESSAGES: false });
     message.channel.overwritePermissions(staffGroup, { READ_MESSAGES: true, SEND_MESSAGES: true });
 
-    const lockmsg = new Discord.RichEmbed()
+    const lockmsg = new Discord.MessageEmbed()
         .setDescription(":white_check_mark: **Chat Locked**")
         .setColor(supportbot.EmbedColour)
     message.channel.send(lockmsg);
@@ -39,4 +35,4 @@ exports.run = async(bot, message, args) => {
 
 exports.help = {
     name: supportbot.Lockchat_Command,
-};
+};

commands/ping.js

@@ -14,7 +14,7 @@ exports.run = (bot, message, args) => {
 
     console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Ping_Command}`);
 
-    const embed = new Discord.RichEmbed()
+    const embed = new Discord.MessageEmbed()
         .setDescription(`:ping_pong: **Pong!** \`${bot.ping}ms\` `)
         .setColor(supportbot.EmbedColour)
     message.channel.send(embed).catch(console.error);
@@ -23,4 +23,4 @@ exports.run = (bot, message, args) => {
 
 exports.help = {
     name: supportbot.Ping_Command,
-}
+}

commands/poll.js

@@ -14,29 +14,30 @@ exports.run = (bot, message, args) => {
 
     console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Poll_Command}`);
 
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
+    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
 
-    const rolemissing = new Discord.RichEmbed()
-        .setDescription(`:x: Looks like this server doesn't have the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour)
-    if (!staffGroup) return message.reply(rolemissing).catch(err=>{console.error(err)})
-        
-    const donothaverole = new Discord.RichEmbed()
-        .setDescription(`:x: Sorry! You cannot use this command with the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour)
-    if (!message.member.roles.has(staffGroup.id)) return message.reply(donothaverole)
+    const rolerequired = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
+        .setColor(supportbot.ErrorColour); 
+    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
     
-    const embed = new Discord.RichEmbed()
+    const embed = new Discord.MessageEmbed()
         .setTitle(`${supportbot.Poll_Title}`)
         .setDescription(args.join(" "))
         .setTimestamp()
         .setColor(supportbot.EmbedColour)
         .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL)
     
-    let ac = message.guild.channels.find(AnnounceChannel => AnnounceChannel.name === `${supportbot.Poll_Channel}`)
-    if(!ac) return message.channel.send(`:x: Error! Could not find the logs channel **${supportbot.Poll_Channel}**`)
+    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Poll_Channel}`)
+
+    const errornochannel = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Poll_Channel}\`\n\nError Code: \`SB-03\``)
+        .setColor(supportbot.ErrorColour);
+    if(!locateChannel) return message.channel.send(errornochannel);
         
-    ac.send(embed)
+    locateChannel.send(embed)
 
     .then(async function(msg) {
         msg.react(supportbot.Reaction_Poll_1).then(() => msg.react(supportbot.Reaction_Poll_2));
@@ -46,4 +47,4 @@ exports.run = (bot, message, args) => {
 
 exports.help = {
     name: supportbot.Poll_Command,
-};
+};

commands/remove.js

@@ -13,42 +13,32 @@ const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'))
 exports.run = async (bot, message, args) => {
 
     console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Remove_Command}`);
+  
+    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
 
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === supportbot.StaffRole)
+    const rolerequired = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
+        .setColor(supportbot.ErrorColour); 
+    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
 
-    const rolemissing = new Discord.RichEmbed()
-        .setDescription(`:x: Looks like this server doesn't have the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour) 
-    if (!staffGroup) return message.reply({embed: rolemissing});
-
-    const donothaverole = new Discord.RichEmbed()
-        .setDescription(`:x: Sorry! You cannot use this command with the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour) 
-    if (!message.member.roles.has(staffGroup.id)) return message.reply({embed: donothaverole});
-
-    const outsideticket = new Discord.RichEmbed()
-        .setDescription(`:x: Cannot use this command becase you are outside a ticket channel.`)
-        .setColor(supportbot.EmbedColour) 
+    const outsideticket = new Discord.MessageEmbed()
+        .setTitle("Incorrect Channel")
+        .setDescription(`:warning: You cannot execute this command here. This command is used when closing a ticket.`)
+        .setColor(supportbot.WarningColour); 
     if (!message.channel.name.startsWith(`${supportbot.Ticket_Channel_Name}-`)) return message.channel.send({embed: outsideticket});
 
-    let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.get(args[0]));
+    let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
 
-    const cantfinduser = new Discord.RichEmbed()
-        .setDescription(`:x: Hmm! Does that user exist? I cannot find the user.`)
-        .setColor(supportbot.EmbedColour) 
+    const cantfinduser = new Discord.MessageEmbed()
+        .setTitle("Invalid User!")
+        .setDescription(`:warning: This user doesn't exist, Are they in this server?\n\nTry Again:\`${supportbot.Prefix}${supportbot.Remove_Command} <user#0000>\``)
+        .setColor(supportbot.WarningColour); 
     if(!rUser) return message.channel.send({embed: cantfinduser});
+    
+    message.channel.updateOverwrite(rUser, { VIEW_CHANNEL: false, CREATE_INVITE: false, SEND_MESSAGES: false, READ_MESSAGES: false });
 
-    const channel = message.guild.channels.find(channel => channel.name === message.channel.name);
-
-    const cantfindchannel = new Discord.RichEmbed()
-        .setDescription(`:x: Hmm! Does that ticket exist? I cannot find the ticket channel.`)
-        .setColor(supportbot.EmbedColour) 
-    if(!channel) return message.channel.send({embed: cantfindchannel});
-   // message.delete().catch(O_o=>{});
-
-    message.channel.overwritePermissions(rUser, { READ_MESSAGES: false, SEND_MESSAGES: false });
-
-    const useradded = new Discord.RichEmbed()
+    const useradded = new Discord.MessageEmbed()
         .setColor(supportbot.EmbedColour) 
         .setTitle("User Removed")
         .setDescription(`👍 ${rUser} has been removed from this ticket`)

commands/rename.js

@@ -14,19 +14,15 @@ exports.run = async (bot, message, args) => {
 
     console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Rename_Command}`);
 
-	let staffGroup = message.guild.roles.find(staffRole => staffRole.name === supportbot.StaffRole)
+    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
 
-	const rolemissing = new Discord.RichEmbed()
-		.setDescription(`:x: Looks like this server doesn't have the role **${supportbot.StaffRole}**`)
-		.setColor(supportbot.colour) 
-	if (!staffGroup) return message.reply({embed: rolemissing});
-
-	const donothaverole = new Discord.RichEmbed()
-		.setDescription(`:x: Sorry! You cannot use this command with the role **${supportbot.StaffRole}**`)
-		.setColor(supportbot.colour) 
-	if (!message.member.roles.has(staffGroup.id)) return message.reply({embed: donothaverole});
-	
-    const outsideticket = new Discord.RichEmbed()
+    const rolerequired = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
+        .setColor(supportbot.ErrorColour); 
+    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
+    
+    const outsideticket = new Discord.MessageEmbed()
 		.setDescription(`:x: Cannot use this command becase you are outside a ticket channel.`)
 		.setColor(supportbot.colour) 
 	if (!message.channel.name.startsWith(`${supportbot.Ticket_Channel_Name}-`)) return message.channel.send({embed: outsideticket});
@@ -34,16 +30,21 @@ exports.run = async (bot, message, args) => {
 	message.channel.setName(`${supportbot.Ticket_Channel_Name}-${renameto}`)
 	
     // Renamed Ticket Logistic   
-	const logEmbed = new Discord.RichEmbed()
+	const logEmbed = new Discord.MessageEmbed()
         .setTitle(":ticket: Ticket Renamed")
 		.setDescription(`<@${message.author.id}> has renamed a ticket to ${supportbot.Ticket_Channel_Name}-${renameto}`)
         .setColor(supportbot.EmbedColour)
         .setFooter(supportbot.EmbedFooter)
   
-    let logChannel = message.guild.channels.find(TicketChannel => TicketChannel.name === `${supportbot.Ticket_Logs}`);
-    if(!logChannel) return message.channel.send(`:x: Error! Could not find the logs channel **${supportbot.Ticket_Logs}**`);
-    
-    logChannel.send({embed: logEmbed});
+    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Ticket_Logs}`)
+
+    const errornochannel = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Ticket_Logs}\`\n\nError Code: \`SB-03\``)
+        .setColor(supportbot.ErrorColour);
+    if(!locateChannel) return message.channel.send(errornochannel);
+        
+    locateChannel.send(logEmbed)
 
 };
 

commands/report.js

@@ -14,21 +14,20 @@ exports.run = (bot, message, args) => {
 
     console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Report_Command}`);
 
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${supportbot.StaffRole}`);
-
-    const rolemissing = new Discord.RichEmbed()
-        .setDescription(`:x: Looks like this server doesn't have the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour);
+    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === `${supportbot.StaffRole}`);
 
     if(!staffGroup) {
         message.reply(rolemissing).catch(err => {
           console.error(err);
         });
     } else {
-        const donothaverole = new Discord.RichEmbed()
-            .setDescription(`:x: Sorry! You cannot use this command with the role **${supportbot.StaffRole}**`)
-            .setColor(supportbot.EmbedColour)
-        if(!message.member.roles.has(staffGroup.id)) {
+    const rolerequired = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
+        .setColor(supportbot.ErrorColour)
+
+    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
+        if(!message.member.roles.cache.has(staffGroup.id)) {
             message.reply(donothaverole);
         } else {
             if(!args[0]) {
@@ -38,7 +37,7 @@ exports.run = (bot, message, args) => {
                     message.reply(":x: Sorry! Specify the reason of your report.");
                 } else {
                   let reportDesc = args.slice(1).join(" ");
-                    const embed = new Discord.RichEmbed()
+                    const embed = new Discord.MessageEmbed()
                         .setTitle(`${supportbot.Report_Title}`)
                         .setThumbnail(message.author.avatarURL)
                         .addField("Report by:", `<@${message.author.id}>`, false)
@@ -47,11 +46,16 @@ exports.run = (bot, message, args) => {
                         .setTimestamp(new Date())
                         .setColor(supportbot.EmbedColour)
                         .setFooter(`${message.author.username}#${message.author.discriminator}`, message.author.displayAvatarURL);
-                    let rc = message.guild.channels.find(ReportChannel => ReportChannel.name === `${supportbot.Report_Channel}`)
-                    if(!rc) {
-                        message.channel.send(`:x: Error! Could not find the logs channel **${supportbot.Report_Channel}**`);
+                    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Report_Channel}`)
+                    if(!locateChannel) {
+                        const errornochannel = new Discord.MessageEmbed()
+                            .setTitle("SupportBot Error!")
+                            .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Report_Channel}\`\n\nError Code: \`SB-03\``)
+                            .setColor(supportbot.ErrorColour);
+                        if(!locateChannel) return message.channel.send(errornochannel);        
+
                     } else {
-                        rc.send(embed);
+                        locateChannel.send(embed);
 
                     }
                 }

commands/say.js

@@ -14,19 +14,15 @@ exports.run = (bot, message, args) => {
 
     console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Say_Command}`);
 
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
+    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
 
-    const rolemissing = new Discord.RichEmbed()
-        .setDescription(`:x: Looks like this server doesn't have the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour)
-    if (!staffGroup) return message.reply(rolemissing).catch(err=>{console.error(err)})
-        
-    const donothaverole = new Discord.RichEmbed()
-        .setDescription(`:x: Sorry! You cannot use this command with the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour)
-    if (!message.member.roles.has(staffGroup.id)) return message.reply(donothaverole)
+    const rolerequired = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
+        .setColor(supportbot.ErrorColour); 
+    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
     
-    const embed = new Discord.RichEmbed()
+    const embed = new Discord.MessageEmbed()
         .setTitle(`${supportbot.Announcement_Title}`)
         .setDescription(args.join(" "))
         .setTimestamp()
@@ -39,4 +35,4 @@ exports.run = (bot, message, args) => {
 
 exports.help = {
     name: supportbot.Say_Command,
-}
+}

commands/suggest.js

@@ -1,3 +1,4 @@
+
 // SupportBot
 // Created by © 2020 Emerald Services
 // Command: Say
@@ -14,24 +15,29 @@ exports.run = async(bot, message, args) => {
     
     console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Suggest_Command}`);
 
-    const SuggestionEmbed = new Discord.RichEmbed()
+    const SuggestionEmbed = new Discord.MessageEmbed()
         .setTitle(`${supportbot.Suggestion_Title}`)
         .setDescription(`\`\`\`${args.join(" ")}\`\`\`\nFrom <@${message.author.id}>`)
-        .setFooter(`${supportbot.footer}`, message.author.avatarURL)
+        .setFooter(`${supportbot.EmbedFooter}`, message.author.avatarURL)
         .setTimestamp(new Date())
         .setColor(supportbot.EmbedColour)
-    
-    let sc = message.guild.channels.find(SuggestionChannel => SuggestionChannel.name === `${supportbot.Suggestion_Channel}`);
-    if(!sc) return message.channel.send(`:x: Error! Could not find the suggestion channel **${supportbot.Suggestion_Channel}**`);
-    
-    sc.send(SuggestionEmbed)
+
+    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Suggestion_Channel}`)
+
+    const errornochannel = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Suggestion_Channel}\`\n\nError Code: \`SB-03\``)
+        .setColor(supportbot.ErrorColour);
+    if(!locateChannel) return message.channel.send(errornochannel);
+        
+    locateChannel.send(SuggestionEmbed)
 
     .then(async function(msg) {
         msg.react(supportbot.suggestyes).then(() => msg.react(supportbot.suggestno));
     });
 
-    const SuggestionSuccessEmbed = new Discord.RichEmbed()
-        .setDescription(`👍 Suggestion has been successfully created\nYou can view your suggestion in <#${sc.id}>`)
+    const SuggestionSuccessEmbed = new Discord.MessageEmbed()
+        .setDescription(`👍 Suggestion has been successfully created\nYou can view your suggestion in <#${locateChannel.id}>`)
         .setColor(supportbot.EmbedColour)
     message.channel.send(SuggestionSuccessEmbed);
 

commands/ticket.js

@@ -1,6 +1,6 @@
 // SupportBot
 // Created by © 2020 Emerald Services
-// Command: Say
+// Command: Ticket
 
 const Discord = require("discord.js");
 const bot = new Discord.Client();
@@ -22,47 +22,46 @@ exports.run = async (bot, message, args) => {
 	const subject = args.join(" ") || `${supportbot.Default_Ticket_Reason}`;
 
     // Ticket Limitiations
-	const alreadyopen = new Discord.RichEmbed()
+	const alreadyopen = new Discord.MessageEmbed()
         	.setDescription(`:x: Cannot create a ticket because **${supportbot.Ticket_Channel_Name}-${ticketNumberID}** already exists.`)
         	.setColor(supportbot.EmbedColour)
     
     // Ticket Creation
-    	if (message.guild.channels.find(TicketChannel => TicketChannel.name === `${supportbot.Ticket_Channel_Name}-` + message.author.username)) return message.channel.send(alreadyopen);
-    		message.guild.createChannel(`${supportbot.Ticket_Channel_Name}-${ticketNumberID}`, {
+    	if (message.guild.channels.cache.find(TicketChannel => TicketChannel.name === `${supportbot.Ticket_Channel_Name}-` + message.author.username)) return message.channel.send(alreadyopen);
+    		message.guild.channels.create(`${supportbot.Ticket_Channel_Name}-${ticketNumberID}`, {
 			type: 'text',
 		}).then(TicketChannel => {
         
     // Roles
-        let staff = message.guild.roles.find(supportRole => supportRole.name === `${supportbot.StaffRole}`)
-        let everyone = message.guild.roles.find(everyoneRole => everyoneRole.name === "@everyone")
-        let department = message.guild.roles.find(DepartmentRole => DepartmentRole.name === `${supportbot.Department_Role_1}`)
-        let department2 = message.guild.roles.find(DepartmentRole => DepartmentRole.name === `${supportbot.Department_Role_2}`)
-        let department3 = message.guild.roles.find(DepartmentRole => DepartmentRole.name === `${supportbot.Department_Role_3}`)
+        let staff = message.guild.roles.cache.find(supportRole => supportRole.name === `${supportbot.StaffRole}`)
+        let everyone = message.guild.roles.cache.find(everyoneRole => everyoneRole.name === supportbot.everyone)
+        let department = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.Department_Role_1}`)
+        let department2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.Department_Role_2}`)
+        let department3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.Department_Role_3}`)
 
     // Permissions
-        TicketChannel.overwritePermissions(everyone, { SEND_MESSAGES: false, READ_MESSAGES: false })
-        TicketChannel.overwritePermissions(department, { SEND_MESSAGES: false, READ_MESSAGES: false })
-        TicketChannel.overwritePermissions(department2, { SEND_MESSAGES: false, READ_MESSAGES: false })
-        TicketChannel.overwritePermissions(department3, { SEND_MESSAGES: false, READ_MESSAGES: false })
-        TicketChannel.overwritePermissions(staff, { SEND_MESSAGES: true, READ_MESSAGES: true })
-        TicketChannel.overwritePermissions(message.author, { SEND_MESSAGES: true, READ_MESSAGES: true })
-        TicketChannel.overwritePermissions(bot.user, { SEND_MESSAGES: true, READ_MESSAGES: true })
+        TicketChannel.updateOverwrite(everyone, { VIEW_CHANNEL: false });
+        TicketChannel.updateOverwrite(message.author, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: false, READ_MESSAGES: true });
+        TicketChannel.updateOverwrite(staff, { VIEW_CHANNEL: true, CREATE_INVITE: false, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
+        TicketChannel.updateOverwrite(department, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
+        TicketChannel.updateOverwrite(department2, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
+        TicketChannel.updateOverwrite(department3, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
 
     // Category
-    let category = message.guild.channels.find(c => c.name === supportbot.category);
+    let category = message.guild.channels.cache.find(c => c.name === supportbot.category);
         if (category) {
             TicketChannel.setParent(category.id);
         } else {
-            if (message.guild.channels.get(supportbot.category)) {
-                TicketChannel.setParent(message.guild.channels.get(supportbot.category).id);
+            if (message.guild.channels.cache.get(supportbot.category)) {
+                TicketChannel.setParent(message.guild.channels.cache.get(supportbot.category).id);
             }
         }
         
-    const ticketopened = new Discord.RichEmbed()
+    const ticketopened = new Discord.MessageEmbed()
         .setTitle(":white_check_mark: Support Ticket Created")
         .setDescription(`<@${message.author.id}> your support ticket created successfully`)
         .addField("Your Ticket:", `<#${TicketChannel.id}>`)
-        .setColor(supportbot.Ticket_Colour)
+        .setColor(supportbot.SuccessColour)
     message.channel.send({embed: ticketopened});
     // Ticket Message - ( Able to edit this message via the settings.json file )
     const ticketMessage = `Hi! <@${message.author.id}>\n${supportbot.Ticket_Message}`;
@@ -75,7 +74,7 @@ exports.run = async (bot, message, args) => {
     const Emoji_2 = supportbot.Ticket_Department_Emoji_2;
     const Emoji_3 = supportbot.Ticket_Department_Emoji_3;
 
-    const TicketMessage = new Discord.RichEmbed()
+    const TicketMessage = new Discord.MessageEmbed()
         .setDescription(ticketMessage, true)
         .addField("Available Departments", `${Emoji_1} ${Department_1}\n${Emoji_2} ${Department_2}\n${Emoji_3} ${Department_3}`)
         .setColor(supportbot.Ticket_Colour)
@@ -99,24 +98,36 @@ exports.run = async (bot, message, args) => {
             const reaction = collected.first();
 
         if (reaction.emoji.name === `${Emoji_1}`) {
-			TicketChannel.overwritePermissions(staff, { SEND_MESSAGES: true, READ_MESSAGES: true })
-            TicketChannel.overwritePermissions(department, { SEND_MESSAGES: true, READ_MESSAGES: true })
-
-            msg.channel.send("You have contacted out " + department + "\nPlease wait patiently for someone to reach out to you.")
+            TicketChannel.updateOverwrite(message.author, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
+			TicketChannel.updateOverwrite(staff, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
+			TicketChannel.updateOverwrite(department, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
+			
+            const dept1 = new Discord.MessageEmbed()
+                .setDescription(`You have requested to contact ${department}. Please wait patiently for someone to reach out to you.`)
+                .setColor(supportbot.SuccessColour)
+            TicketChannel.send(dept1)
         }
 
         if (reaction.emoji.name === `${Emoji_2}`) {
-			TicketChannel.overwritePermissions(staff, { SEND_MESSAGES: true, READ_MESSAGES: true })
-            TicketChannel.overwritePermissions(department2, { SEND_MESSAGES: true, READ_MESSAGES: true })
+            TicketChannel.updateOverwrite(message.author, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
+			TicketChannel.updateOverwrite(staff, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
+			TicketChannel.updateOverwrite(department2, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
 
-            msg.channel.send("You have contacted out " + department2 + "\nPlease wait patiently for someone to reach out to you.")
+            const dept2 = new Discord.MessageEmbed()
+                .setDescription(`You have requested to contact ${department2}. Please wait patiently for someone to reach out to you.`)
+                .setColor(supportbot.SuccessColour)
+            TicketChannel.send(dept2)
         }
 
         if (reaction.emoji.name === `${Emoji_3}`) {
-			TicketChannel.overwritePermissions(staff, { SEND_MESSAGES: true, READ_MESSAGES: true })
-            TicketChannel.overwritePermissions(department3, { SEND_MESSAGES: true, READ_MESSAGES: true })
-
-            msg.channel.send("You have contacted out " + department3 + "\nPlease wait patiently for someone to reach out to you.")
+            TicketChannel.updateOverwrite(message.author, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
+			TicketChannel.updateOverwrite(staff, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
+			TicketChannel.updateOverwrite(department3, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
+			
+            const dept3 = new Discord.MessageEmbed()
+                .setDescription(`You have requested to contact ${department3}. Please wait patiently for someone to reach out to you.`)
+                .setColor(supportbot.SuccessColour)
+            TicketChannel.send(dept3)
         }
 
         });
@@ -124,8 +135,8 @@ exports.run = async (bot, message, args) => {
     });
 
     // Ticket Logging
-    const logEmbed = new Discord.RichEmbed()
-        .setTitle(":ticket: Logistics of your Ticket")
+    const logEmbed = new Discord.MessageEmbed()
+        .setTitle(":ticket: Ticket Log")
         .addField("Ticket ID", ticketNumberID, true)
         .addField("User", `<@${message.author.id}>`, true)
         .addField("Channel", `ticket#${ticketNumberID}`, true)
@@ -136,10 +147,15 @@ exports.run = async (bot, message, args) => {
         logEmbed.addField('Subject', subject, true);
     }
   
-    let logChannel = message.guild.channels.find(TicketChannel => TicketChannel.name === `${supportbot.Ticket_Logs}`);
-    if(!logChannel) return message.channel.send(`:x: Error! Could not find the logs channel **${supportbot.Ticket_Logs}**`);
-    
-    logChannel.send({embed: logEmbed})
+    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Ticket_Logs}`)
+
+    const errornochannel = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Ticket_Logs}\`\n\nError Code: \`SB-03\``)
+        .setColor(supportbot.ErrorColour);
+    if(!locateChannel) return message.channel.send(errornochannel);
+        
+    locateChannel.send(logEmbed)
 
     }).catch(err=>{console.error(err)});
     

commands/unlock.js

@@ -14,23 +14,19 @@ exports.run = async(bot, message, args) => {
 
     console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.UnLockchat_Command}`);
 
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
-    let lockedRole = message.guild.roles.find(lc => lc.name === `${supportbot.locked_role}`)
+    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
+    let lockedRole = message.guild.roles.cache.find(lc => lc.name === `${supportbot.locked_role}`)
 
-    const rolemissing = new Discord.RichEmbed()
-        .setDescription(`:x: Looks like this server doesn't have the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour)
-    if (!staffGroup) return message.reply(rolemissing).catch(err=>{console.error(err)})
-        
-    const donothaverole = new Discord.RichEmbed()
-        .setDescription(`:x: Sorry! You cannot use this command with the role **${supportbot.StaffRole}**`)
-        .setColor(supportbot.EmbedColour)
-    if (!message.member.roles.has(staffGroup.id)) return message.reply(donothaverole)
+    const rolerequired = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
+        .setColor(supportbot.ErrorColour); 
+    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
     
     message.channel.overwritePermissions(lockedRole, { READ_MESSAGES: true, SEND_MESSAGES: true });
     message.channel.overwritePermissions(staffGroup, { READ_MESSAGES: true, SEND_MESSAGES: true });
 
-    const lockmsg = new Discord.RichEmbed()
+    const lockmsg = new Discord.MessageEmbed()
         .setDescription(":white_check_mark: **Chat Un-Locked**")
         .setColor(supportbot.EmbedColour);
     message.channel.send(lockmsg);
@@ -39,4 +35,4 @@ exports.run = async(bot, message, args) => {
 
 exports.help = {
     name: supportbot.UnLockchat_Command,
-}
+}

index.js

@@ -6,7 +6,7 @@
 //             |_|   |_|                                   
 //              © 2020 Created by Emerald Services
 //              Licnese: MIT
-//              SupportBot v5.1.0
+//              SupportBot v5.2
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -37,7 +37,7 @@ fs.readdir("./sb-addons/", (err, files) => {
     if(err) console.log(err);
   
     let jsfile = files.filter(f => f.split(".").pop() === "js")
-    if(jsfile.length <= 0) return console.log(`${supportbot.Bot_Name} No addons detected nor default! Either download addons from https://itzemerald.tk/`);
+    if(jsfile.length <= 0) return console.log(`${supportbot.Bot_Name} No addons detected nor default! Either download addons from https://emeraldservices.xyz/`);
   
     jsfile.forEach((f, i) =>{
       let props = require(`./sb-addons/${f}`);
@@ -50,9 +50,10 @@ fs.readdir("./sb-addons/", (err, files) => {
 bot.on("ready", async () => {
   bot.user.setActivity(supportbot.BotActivity, {type: supportbot.ActvityType});
     console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
-    console.log(`\u001b[37m`, `Emerald Services has successfully connected to discord`)
-    console.log(`\u001b[37m`, `Invite your bot with https://discordapp.com/api/oauth2/authorize?client_id=516372960110444574&permissions=8&scope=bot`)
-    console.log(`\u001b[37m`, `© ️SupportBot created by Emerald Services`)
+    console.log(`\u001b[37m`, `${supportbot.Bot_Name} has successfully connected to discord`)
+    console.log(`\u001b[37m`, `You can download additional features from our marketplace https://emeraldservices.xyz/`)   
+    console.log(`\u001b[37m`, `Invite your bot with https://discordapp.com/api/oauth2/authorize?client_id=${bot.user.id}&permissions=8&scope=bot`)
+    console.log(`\u001b[37m`, `© SupportBot created by Emerald Services`)
     console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
 
 });
@@ -66,6 +67,42 @@ bot.on("message", async message => {
   	const args = message.content.slice(supportbot.Prefix.length).trim().split(/ +/g);
   	const command = args.shift().toLowerCase();
 
+    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
+    let autoGroup = message.guild.roles.cache.find(autoRole => autoRole.name === `${supportbot.AutoRole}`)
+    let deptGroup1 = message.guild.roles.cache.find(deptRole1 => deptRole1.name === `${supportbot.Department_Role_1}`)
+    let deptGroup2 = message.guild.roles.cache.find(deptRole2 => deptRole2.name === `${supportbot.Department_Role_2}`)
+    let deptGroup3 = message.guild.roles.cache.find(deptRole3 => deptRole3.name === `${supportbot.Department_Role_3}`)
+
+    const rolemissing = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Staff role missing, You cannot execute any commands as the following role does not exist with this server.\nThis role is configurable via **supportbot-config.yml**\n\nPlease create the role: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-01\``)
+        .setColor(supportbot.ErrorColour)
+    if (!staffGroup) return message.reply(rolemissing).catch(err=>{console.error(err)})
+
+    const rolemissing1 = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Auto Role missing, You cannot execute any commands as the following role does not exist with this server.\nThis role is configurable via **supportbot-config.yml**\n\nPlease create the role: \`${supportbot.AutoRole}\`\n\nError Code: \`SB-01\``)
+        .setColor(supportbot.ErrorColour)
+    if (!autoGroup) return message.reply(rolemissing1).catch(err=>{console.error(err)})
+
+    const rolemissing2 = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Department Role missing, You cannot execute any commands as the following role does not exist with this server.\nThis role is configurable via **supportbot-config.yml**\n\nPlease create the role: \`${supportbot.Department_Role_1}\`\n\nError Code: \`SB-01\``)
+        .setColor(supportbot.ErrorColour)
+    if (!deptGroup1) return message.reply(rolemissing2).catch(err=>{console.error(err)})
+
+    const rolemissing3 = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Department Role missing, You cannot execute any commands as the following role does not exist with this server.\nThis role is configurable via **supportbot-config.yml**\n\nPlease create the role: \`${supportbot.Department_Role_2}\`\n\nError Code: \`SB-01\``)
+        .setColor(supportbot.ErrorColour)
+    if (!deptGroup2) return message.reply(rolemissing3).catch(err=>{console.error(err)})
+
+    const rolemissing4 = new Discord.MessageEmbed()
+        .setTitle("SupportBot Error!")
+        .setDescription(`:x: **Error!** Department Role missing, You cannot execute any commands as the following role does not exist with this server.\nThis role is configurable via **supportbot-config.yml**\n\nPlease create the role: \`${supportbot.Department_Role_3}\`\n\nError Code: \`SB-01\` `)
+        .setColor(supportbot.ErrorColour)
+    if (!deptGroup3) return message.reply(rolemissing4).catch(err=>{console.error(err)})
+
   	const cmd = bot.commands.get(command);
   	if(!cmd) return;
   	cmd.run(bot, message, args);
@@ -93,7 +130,7 @@ bot.on("guildMemberAdd", (member) => {
   let channel = member.guild.channels.find(channel => channel.name === `${supportbot.WelcomeChannel}`)
   let autorole = member.guild.roles.find(autorole => autorole.name === `${supportbot.AutoRole}`)
   
-  const WelcomeMsg= new Discord.RichEmbed()
+  const WelcomeMsg= new Discord.MessageEmbed()
     .setColor(supportbot.EmbedColour)
     .setThumbnail(member.user.avatarURL)
     .setDescription(`:wave: ${member.user.username}\n${supportbot.WelcomeMessage}`)
@@ -108,7 +145,7 @@ bot.on("guildMemberAdd", (member) => {
 bot.on("guildMemberRemove", (member) => {
   let channel = member.guild.channels.find(channel => channel.name === `${supportbot.LeaveChannel}`)
 
-  const LeaveMsg= new Discord.RichEmbed()
+  const LeaveMsg= new Discord.MessageEmbed()
     .setColor(supportbot.EmbedColour)
     .setThumbnail(member.user.avatarURL)
     .setDescription(`:wave: ${member.user.username}\n${supportbot.LeaveMessage}`)

package-lock.json

@@ -1,80 +0,0 @@
-{
-  "name": "SupportBot",
-  "version": "4.0",
-  "lockfileVersion": 1,
-  "requires": true,
-  "dependencies": {
-    "argparse": {
-      "version": "1.0.10",
-      "resolved": "https://registry.npmjs.org/argparse/-/argparse-1.0.10.tgz",
-      "integrity": "sha512-o5Roy6tNG4SL/FOkCAN6RzjiakZS25RLYFrcMttJqbdd8BWrnA+fGz57iN5Pb06pvBGvl5gQ0B48dJlslXvoTg==",
-      "requires": {
-        "sprintf-js": "~1.0.2"
-      }
-    },
-    "async-limiter": {
-      "version": "1.0.1",
-      "resolved": "https://registry.npmjs.org/async-limiter/-/async-limiter-1.0.1.tgz",
-      "integrity": "sha512-csOlWGAcRFJaI6m+F2WKdnMKr4HhdhFVBk0H/QbJFMCr+uO2kwohwXQPxw/9OCxp05r5ghVBFSyioixx3gfkNQ=="
-    },
-    "discord.js": {
-      "version": "11.5.1",
-      "resolved": "https://registry.npmjs.org/discord.js/-/discord.js-11.5.1.tgz",
-      "integrity": "sha512-tGhV5xaZXE3Z+4uXJb3hYM6gQ1NmnSxp9PClcsSAYFVRzH6AJH74040mO3afPDMWEAlj8XsoPXXTJHTxesqcGw==",
-      "requires": {
-        "long": "^4.0.0",
-        "prism-media": "^0.0.3",
-        "snekfetch": "^3.6.4",
-        "tweetnacl": "^1.0.0",
-        "ws": "^6.0.0"
-      }
-    },
-    "esprima": {
-      "version": "4.0.1",
-      "resolved": "https://registry.npmjs.org/esprima/-/esprima-4.0.1.tgz",
-      "integrity": "sha512-eGuFFw7Upda+g4p+QHvnW0RyTX/SVeJBDM/gCtMARO0cLuT2HcEKnTPvhjV6aGeqrCB/sbNop0Kszm0jsaWU4A=="
-    },
-    "js-yaml": {
-      "version": "3.13.1",
-      "resolved": "https://registry.npmjs.org/js-yaml/-/js-yaml-3.13.1.tgz",
-      "integrity": "sha512-YfbcO7jXDdyj0DGxYVSlSeQNHbD7XPWvrVWeVUujrQEoZzWJIRrCPoyk6kL6IAjAG2IolMK4T0hNUe0HOUs5Jw==",
-      "requires": {
-        "argparse": "^1.0.7",
-        "esprima": "^4.0.0"
-      }
-    },
-    "long": {
-      "version": "4.0.0",
-      "resolved": "https://registry.npmjs.org/long/-/long-4.0.0.tgz",
-      "integrity": "sha512-XsP+KhQif4bjX1kbuSiySJFNAehNxgLb6hPRGJ9QsUr8ajHkuXGdrHmFUTUUXhDwVX2R5bY4JNZEwbUiMhV+MA=="
-    },
-    "prism-media": {
-      "version": "0.0.3",
-      "resolved": "https://registry.npmjs.org/prism-media/-/prism-media-0.0.3.tgz",
-      "integrity": "sha512-c9KkNifSMU/iXT8FFTaBwBMr+rdVcN+H/uNv1o+CuFeTThNZNTOrQ+RgXA1yL/DeLk098duAeRPP3QNPNbhxYQ=="
-    },
-    "snekfetch": {
-      "version": "3.6.4",
-      "resolved": "https://registry.npmjs.org/snekfetch/-/snekfetch-3.6.4.tgz",
-      "integrity": "sha512-NjxjITIj04Ffqid5lqr7XdgwM7X61c/Dns073Ly170bPQHLm6jkmelye/eglS++1nfTWktpP6Y2bFXjdPlQqdw=="
-    },
-    "sprintf-js": {
-      "version": "1.0.3",
-      "resolved": "https://registry.npmjs.org/sprintf-js/-/sprintf-js-1.0.3.tgz",
-      "integrity": "sha1-BOaSb2YolTVPPdAVIDYzuFcpfiw="
-    },
-    "tweetnacl": {
-      "version": "1.0.2",
-      "resolved": "https://registry.npmjs.org/tweetnacl/-/tweetnacl-1.0.2.tgz",
-      "integrity": "sha512-+8aPRjmXgf1VqvyxSlBUzKzeYqVS9Ai8vZ28g+mL7dNQl1jlUTCMDZnvNQdAS1xTywMkIXwJsfipsR/6s2+syw=="
-    },
-    "ws": {
-      "version": "6.2.1",
-      "resolved": "https://registry.npmjs.org/ws/-/ws-6.2.1.tgz",
-      "integrity": "sha512-GIyAXC2cB7LjvpgMt9EKS2ldqr0MTrORaleiOno6TweZ6r3TKtoFQWay/2PceJ3RuBasOHzXNn5Lrw1X0bEjqA==",
-      "requires": {
-        "async-limiter": "~1.0.0"
-      }
-    }
-  }
-}

package.json

@@ -1,38 +1,15 @@
 {
-  "name": "SupportBot",
-  "version": "4.0",
-  "description": "SupportBot",
+  "name": "supportbot",
+  "version": "5.1.0",
+  "description": "a discord dbot that can you help with your servers support",
   "main": "index.js",
-  "private": "true",
   "scripts": {
-    "test": "echo \"Error: no test specified\" && exit 1",
-    "start": "node index.js"
-  },
-  "engines": {
-    "node": "12.6.0",
-    "npm": "6.9.0"
+    "test": "-help"
   },
+  "author": "Emerald SRV",
+  "license": "MIT",
   "dependencies": {
-    "array-sort": "^1.0.0",
-    "discord.js": "^11.5.1",
-    "js-yaml": "^3.13.1",
-    "table": "^5.4.4"
-  },
-  "repository": {
-    "type": "git",
-    "url": "https://github.com/EmeraldRusher/SupportBot.git"
-  },
-  "keywords": [
-    "SupportBot",
-    "Emerald Services"
-  ],
-  "author": "Emerald Services",
-  "bugs": {
-    "url": "https://github.com/EmeraldRusher/SupportBot/issues"
-  },
-  "homepage": "https://discord.gg/hmWgxdF",
-  "contributors": [
-    "iJosGCS",
-    "RedstoneGamez"
-  ]
+    "discord.js": "^12.1.1",
+    "js-yaml": "^3.13.1"
+  }
 }

sb-addons/default-addon.js

@@ -10,7 +10,7 @@ someaddon.settings = require("./settings/someaddon.json");
 exports.run = async(bot, message, args) => {
     message.delete();
     
-    message.channel.send(":white_check_mark: **SupportBot Addon**\nThis addon is here by default.\nWe are currently working on some super amazing addons for SupportBot\nHowever, If you would like to start creating your own support bot addon\ncontact us at EmeraldServices.\n")
+    message.channel.send(":white_check_mark: **SupportBot Addon**\nYou can download addons from our marketplace. https://emeraldservices.xyz/")
 
 }
 

storage/tickets.json

@@ -1 +1 @@
-{}
+{}

supportbot-config.yml

@@ -5,21 +5,26 @@
 #  /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
 #          \/      |__|   |__|                             \/             
 #
-#                   SupportBot v5.1.0
+#                   SupportBot v5.2
 #                   Created by © 2020 Emerald Services
 #                   License: MIT
 
 #Bot Indentification
-Token: "Bot_Token_Here"
+Token: "BOT_TOKEN_HERE"
 Prefix: "!"
 Bot_Name: "SupportBot"
 
-BotActivity: "SupportBot v5.1"
+BotActivity: "SupportBot v5.2"
 ActivityType: "PLAYING"
 
 EmbedColour: "#4bbf5c"
 EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"
 
+# Colour Settings
+ErrorColour: "#ff3030"
+SuccessColour: "#4bbf5c"
+WarningColour: "#fca117" 
+
 # Role Settings
 AutoRole: "Member"
 StaffRole: "Support"
@@ -28,19 +33,21 @@ locked_role: "@everyone"
 everyone: "@everyone"
 
 Department_Role_1: "Support"
-Department_Role_2: "Security"
-Department_Role_3: "Sales"
+Department_Role_2: "Sales"
+Department_Role_3: "Support"
 
-# Welcome & Leave
-WelcomeChannel: "welcome"
-WelcomeMessage: "Welcome to the server!"
+# Ticket Department Settings
+Ticket_Department_1: "Support"
+Ticket_Department_2: "Sales"
+Ticket_Department_3: "Other"
 
-LeaveChannel: "welcome"
-LeaveMessage: "Thank you for visiting us!"
+Ticket_Department_Emoji_1: "🟢"
+Ticket_Department_Emoji_2: "🔵"
+Ticket_Department_Emoji_3: "🔴"
 
 # Ticket Settings
 category: "Tickets"
-Ticket_Colour: "#000e42"
+Ticket_Colour: "#4bbf5c"
 Ticket_Channel_Name: "ticket"
 Ticket_Logs: "ticket-logs"
 
@@ -54,14 +61,12 @@ Closure_Confirm_Word: "confirm"
 Ticket_Message: "Your support ticket has been opened successfully\nPlease allow us some time to reach out to you."
 Default_Ticket_Reason: "No Subject"
 
-# Ticket Department Settings
-Ticket_Department_1: "Support"
-Ticket_Department_2: "Security"
-Ticket_Department_3: "Sales"
+# Welcome & Leave
+WelcomeChannel: "welcome"
+WelcomeMessage: "Welcome to the server!"
 
-Ticket_Department_Emoji_1: "🎧"
-Ticket_Department_Emoji_2: "🔐"
-Ticket_Department_Emoji_3: "💵"
+LeaveChannel: "welcome"
+LeaveMessage: "Thank you for visiting us!"
 
 # Announcement Settings
 Announcement_Title: "SupportBot Announcement"
@@ -69,11 +74,11 @@ Announcement_Channel: "announcements"
 Announcement_Tag_Role: "@everyone"
 
 # Poll Settings
-Poll_Channel": "polls"
-Poll_Title": "📊 Polls"
+Poll_Channel: "polls"
+Poll_Title: "📊 Polls"
 
-Reaction_Poll_1": "✅"
-Reaction_Poll_2": "❎"
+Reaction_Poll_1: "✅"
+Reaction_Poll_2: "❎"
 
 # Suggestion Settings
 Suggestion_Title: "SupportBot Suggestions"