SupportBot 7.2

Features all-new ticket system with new reaction technology enabling you to delete & lock tickets with one-click!

commands/addUser.js

@@ -28,7 +28,7 @@ module.exports = {
                         .setTitle("No Ticket Found!")
                         .setDescription(`${supportbot.NoValidTicket}`)
                         .setColor(supportbot.WarningColour);
-                    message.channel.send({ embed: Exists });
+                    message.channel.send({ embeds: [Exists] });
         
                     return;
                 }
@@ -39,7 +39,7 @@ module.exports = {
                         .setDescription(`${supportbot.UserNotFound}\n\nTry Again:\`${supportbot.Prefix}${supportbot.AddUser} <user#0000>\``)
                         .setColor(supportbot.ErrorColour)
         
-                    if (!rUser) return message.channel.send({ embed: UserNotExist });
+                    if (!rUser) return message.channel.send({ embeds: [UserNotExist] });
                 
                         message.channel.updateOverwrite(rUser, {
                             VIEW_CHANNEL: true,
@@ -53,10 +53,10 @@ module.exports = {
                         .setDescription(supportbot.AddedUser.replace(/%user%/g, rUser.id))
                         .setTimestamp()
                         .setColor(supportbot.EmbedColour)
-                   message.channel.send({ embed: Complete });
+                   message.channel.send({ embeds: [Complete] });
             } else {
                 
-                return message.channel.send({ embed: NoPerms });
+                return message.channel.send({ embeds: [NoPerms] });
 
             }
 

commands/announce.js

@@ -23,7 +23,7 @@ module.exports = {
             .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.AnnouncementChannel}`)
             .setColor(supportbot.ErrorColour);
 
-        if(!locateChannel) return message.channel.send({ embed: errornochannel });
+        if(!locateChannel) return message.channel.send({ embeds: [errornochannel] });
 
         let Admins = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
 
@@ -33,13 +33,13 @@ module.exports = {
             .setColor(supportbot.WarningColour)
 
             if (!message.member.roles.cache.has(Admins.id)) 
-                return message.channel.send({ embed: NoPerms });
+                return message.channel.send({ embeds: [NoPerms] });
 
 
             const embed = new Discord.MessageEmbed()
                 .setDescription(`> **${supportbot.AnnouncementStarter}**`)
 	            .setColor(supportbot.EmbedColour)
-            message.channel.send({ embed: embed });
+            message.channel.send({ embeds: [embed] });
 
             let announcement = []
             message.channel.awaitMessages(response => response.content.length > 2, {
@@ -61,7 +61,7 @@ module.exports = {
                     const AnnouncementComplete = new Discord.MessageEmbed()
                         .setColor(supportbot.SuccessColour)
                         .setDescription(`:white_check_mark: You have successfully created an announcement. <#${locateChannel.id}>`)
-                    message.channel.send({ embed: AnnouncementComplete })
+                    message.channel.send({ embeds: [AnnouncementComplete] })
                 })
 
             });

commands/ban.js

@@ -23,7 +23,7 @@ module.exports = {
             .setColor(supportbot.WarningColour)
 
             if (!message.member.roles.cache.has(SupportStaff.id)) 
-                return message.channel.send({ embed: NoPerms });
+                return message.channel.send({ embeds: [NoPerms] });
 
             let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
 
@@ -32,7 +32,7 @@ module.exports = {
             .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.ModLogChannel}\``)
             .setColor(supportbot.ErrorColour);
     
-            if(!locateChannel) return message.channel.send({ embed: errornochannel });
+            if(!locateChannel) return message.channel.send({ embeds: [errornochannel] });
 
             const user = message.mentions.members.first() || message.guild.members.cache.get(args[0]);
 
@@ -41,7 +41,7 @@ module.exports = {
 	            .setColor(supportbot.ErrorColour)
 
             if (!args[0]) return message.channel.send({
-                embed: embed1
+                embeds: [embed1]
             });
 
             const embed2 = new Discord.MessageEmbed()
@@ -49,7 +49,7 @@ module.exports = {
 	            .setColor(supportbot.EmbedColour)
 
             if (!user) return message.channel.send({
-                embed: embed2
+                embeds: [embed2]
             })
 
             const embed3 = new Discord.MessageEmbed()
@@ -57,7 +57,7 @@ module.exports = {
 	            .setColor(supportbot.EmbedColour)
 
             if(!user.bannable) return message.channel.send({
-                embed: embed3
+                embeds: [embed3]
             });
 
             const embed4 = new Discord.MessageEmbed()
@@ -65,7 +65,7 @@ module.exports = {
 	            .setColor(supportbot.EmbedColour)
 
             if(user.id === message.author.id) return message.channel.send({
-                embed: embed4
+                embeds: [embed4]
             });
 
             let reason = args.slice(1).join(" ");
@@ -77,7 +77,7 @@ module.exports = {
 	            .setColor(supportbot.EmbedColour)
 
                   user.ban({ days: supportbot.DaysBannedFor, reason: `${reason}` }).catch(err => { 
-                    message.channel.send({ embed: embed5 })
+                    message.channel.send({ embeds: [embed5] })
                       console.log(err)
                   })
 
@@ -99,7 +99,7 @@ module.exports = {
                 .setColor(supportbot.BanLogColour)
                 .setTimestamp()
 
-                locateChannel.send({ embed: logEmbed })
+                locateChannel.send({ embeds: [logEmbed] })
     
 
 

commands/blacklistUser.js

@@ -23,7 +23,7 @@ module.exports = {
             .setColor(supportbot.WarningColour)
 
         if (!message.member.roles.cache.has(SupportStaff.id)) {
-            return message.channel.send({ embed: NoPerms });
+            return message.channel.send({ embeds: [NoPerms] });
         }
 
         let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
@@ -35,14 +35,14 @@ module.exports = {
             .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.ModLogChannel}\``)
             .setColor(supportbot.ErrorColour);
     
-        if(!locateChannel) return message.channel.send({ embed: errornochannel });
+        if(!locateChannel) return message.channel.send({ embeds: [errornochannel] });
 
         const embed1 = new Discord.MessageEmbed()
                 .setDescription("> :x: Please mention or write an ID\n\n`Try Again!`")
 	            .setColor(supportbot.ErrorColour)
 
         if (!args[0]) return message.channel.send({
-                embed: embed1
+                embeds: [embed1]
         });
 
         const embed2 = new Discord.MessageEmbed()
@@ -50,7 +50,7 @@ module.exports = {
 	            .setColor(supportbot.EmbedColour)
 
         if (!user) return message.channel.send({
-            embed: embed2
+            embeds: [embed2]
         });
 
         let role = message.guild.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || message.guild.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)
@@ -61,7 +61,7 @@ module.exports = {
         
 
         if (!role) return message.channel.send({
-            embed: embed3
+            embeds: [embed3]
         });
 
         const embed4 = new Discord.MessageEmbed()
@@ -70,7 +70,7 @@ module.exports = {
         
         if(user.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || user.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
             return message.channel.send({
-                embed: embed4
+                embeds: [embed4]
             })
         };
 
@@ -81,7 +81,7 @@ module.exports = {
             .setColor(supportbot.EmbedColour)
 
         message.channel.send({
-            embed: embed5
+            embeds: [embed5]
         });
 
         const logEmbed = new Discord.MessageEmbed()
@@ -93,7 +93,7 @@ module.exports = {
                 .setColor(supportbot.BlacklistColour)
                 .setTimestamp()
 
-        locateChannel.send({ embed: logEmbed });
+        locateChannel.send({ embeds: [logEmbed] });
 
     }
 

commands/botSay.js

@@ -23,13 +23,13 @@ module.exports = {
             .setColor(supportbot.WarningColour)
 
             if (!message.member.roles.cache.has(SupportStaff.id)) 
-                return message.channel.send({ embed: NoPerms });
+                return message.channel.send({ embeds: [NoPerms] });
 
 
             const embed = new Discord.MessageEmbed()
                 .setDescription(`> **What would you like me to say!**`)
 	            .setColor(supportbot.EmbedColour)
-            message.channel.send({ embed: embed });
+            message.channel.send({ embeds: [embed] });
 
             let announcement = []
             message.channel.awaitMessages(response => response.content.length > 2, {
@@ -43,9 +43,9 @@ module.exports = {
                     .setDescription(announcement)
                     .setColor(supportbot.EmbedColour)
                 
-                message.channel.send({ embed: AnnouncementEmbed })
+                message.channel.send({ embeds: [AnnouncementEmbed] })
         })
 
     } 
     
-};
+};

commands/close.js

@@ -73,13 +73,22 @@ module.exports = {
                                 }
                             });
 
-                            logChannel.send(logEmbed).catch(err => {
+                            logChannel.send({embeds: [logEmbed]}).catch(err => {
                                 message.reply(err)
                             })
 
-                            logChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
 
-                            message.channel.delete();
+                            let file = new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` )
+                            logChannel.send({embeds: [logEmbed], files: [file]}).catch(err => {
+                                message.reply(err)
+                            })
+
+                            message.channel.delete().catch(error => {
+                                if (error.code !== Discord.Constants.APIErrors.UNKNOWN_CHANNEL) {
+                                    console.error('Failed to delete the message:', error);
+                                }
+                            });
+
 
                         })
                     })
@@ -87,7 +96,7 @@ module.exports = {
                 })
 
             }).catch( () => {
-                m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
+                interaction.m.edit({content: 'The request to close the ticket has timed out.'}).then(m2 => setTimeout(() => channel.delete(3000)) );
             });
 
         }
@@ -127,21 +136,28 @@ module.exports = {
                                 }
                             });
 
-                            logChannel.send(logEmbed).catch(err => {
+                            logChannel.send({embeds: [logEmbed]}).catch(err => {
                                 message.reply(err)
                             })
 
-                            logChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
+                            let file = new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` )
+                            logChannel.send({embeds: [logEmbed], files: [file]}).catch(err => {
+                                message.reply(err)
+                            })
 
-                            message.channel.delete();
+                            message.channel.delete().catch(error => {
+                                if (error.code !== Discord.Constants.APIErrors.UNKNOWN_CHANNEL) {
+                                    console.error('Failed to delete the message:', error);
+                                }
+                            });
 
                         })
 
                     }).catch( () => {
-                        m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
+                        interaction.m.edit({content: 'The request to close the ticket has timed out.'}).then(m2 => setTimeout(() => channel.delete(3000)) );
                     });
 
         }
 
     }
-};
+};

commands/help.js

@@ -11,6 +11,7 @@ module.exports = {
     name: supportbot.HelpCommand,
     description: supportbot.HelpDesc,
 
+    
     execute(message, args) {
 	if (supportbot.DeleteMessages) message.delete();
 
@@ -33,12 +34,13 @@ module.exports = {
             staffCommands += `**${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>** ${supportbot.RemoveUserDesc}\n`
             staffCommands += `**${supportbot.Prefix}${supportbot.BotSay}** ${supportbot.BotSayDesc}\n` 
             staffCommands += `**${supportbot.Prefix}${supportbot.PurgeMessage}** ${supportbot.PurgeDesc}\n` 
+            staffCommands += `**${supportbot.Prefix}${supportbot.ChatLog}** ${supportbot.ChatLogDesc}\n` 
 	    
         let adminCommands = "";
             adminCommands += `**${supportbot.Prefix}${supportbot.AnnounceCommand}** ${supportbot.AnnounceDesc} \`Admin Only\`\n` 
             adminCommands += `**${supportbot.Prefix}${supportbot.BanUser}** ${supportbot.BanDesc} \`Admin Only\` \n` 
             adminCommands += `**${supportbot.Prefix}${supportbot.KickUser}** ${supportbot.KickDesc} \`Admin Only\` \n` 
-            adminCommands += `**${supportbot.Prefix}${supportbot.BlacklistUser}** ${supportbot.BlacklistDesc} \`Admin Only\` \n` 
+            adminCommands += `**${supportbot.Prefix}${supportbot.BlacklistUser}** ${supportbot.BlacklistDesc} \`Admin Only\` \n`
             
         const HelpEmbed1 = new Discord.MessageEmbed()
             .setTitle(supportbot.Bot_Name)
@@ -66,13 +68,13 @@ module.exports = {
 
         if (supportbot.SendHelpPage === "dm") {
             message.author.send({ 
-                embed: HelpEmbed1
+                embeds: [HelpEmbed1]
             });
         }
 
         if (supportbot.SendHelpPage === "channel") {
             message.channel.send({ 
-                embed: HelpEmbed1
+                embeds: [HelpEmbed1]
             });
         }
 

commands/kick.js

@@ -23,7 +23,7 @@ module.exports = {
             .setColor(supportbot.WarningColour)
 
             if (!message.member.roles.cache.has(SupportStaff.id)) 
-                return message.channel.send({ embed: NoPerms });
+                return message.channel.send({ embeds: [NoPerms] });
 
             let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
 
@@ -32,7 +32,7 @@ module.exports = {
             .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.ModLogChannel}\``)
             .setColor(supportbot.ErrorColour);
     
-            if(!locateChannel) return message.channel.send({ embed: errornochannel });
+            if(!locateChannel) return message.channel.send({ embeds: [errornochannel] });
 
             const user = message.mentions.members.first() || message.guild.members.cache.get(args[0]);
 
@@ -41,7 +41,7 @@ module.exports = {
 	            .setColor(supportbot.ErrorColour)
 
             if (!args[0]) return message.channel.send({
-                embed: embed1
+                embeds: [embed1]
             });
 
             const embed2 = new Discord.MessageEmbed()
@@ -49,7 +49,7 @@ module.exports = {
 	            .setColor(supportbot.EmbedColour)
 
             if (!user) return message.channel.send({
-                embed: embed2
+                embeds: [embed2]
             })
 
             const embed3 = new Discord.MessageEmbed()
@@ -57,7 +57,7 @@ module.exports = {
 	            .setColor(supportbot.EmbedColour)
 
             if(!user.kickable) return message.channel.send({
-                embed: embed3
+                embeds: [embed3]
             });
 
             const embed4 = new Discord.MessageEmbed()
@@ -65,7 +65,7 @@ module.exports = {
 	            .setColor(supportbot.EmbedColour)
 
             if(user.id === message.author.id) return message.channel.send({
-                embed: embed4
+                embeds: [embed4]
             });
 
             let reason = args.slice(1).join(" ");
@@ -77,7 +77,7 @@ module.exports = {
 	            .setColor(supportbot.EmbedColour)
 
                   user.kick({ reason: `${reason}` }).catch(err => { 
-                    message.channel.send({ embed: embed5 })
+                    message.channel.send({ embeds: [embed5] })
                       console.log(err)
                   })
 
@@ -87,7 +87,7 @@ module.exports = {
                 .setColor(supportbot.SuccessColour)
 
             message.channel.send({
-                embed: successEmbed
+                embeds: [successEmbed]
             })
 
             const logEmbed = new Discord.MessageEmbed()
@@ -100,7 +100,7 @@ module.exports = {
                 .setColor(supportbot.KickLogColour)
                 .setTimestamp()
 
-                locateChannel.send({ embed: logEmbed })
+                locateChannel.send({ embeds: [logEmbed] })
     
 
 

commands/links.js

@@ -28,7 +28,7 @@ module.exports = {
 
         LinksEmbed.addField(supportbot.LinksTitle, links)
 
-        message.channel.send({ embed: LinksEmbed });
+        message.channel.send({ embeds: [LinksEmbed] });
 
     }
 };

commands/ping.js

@@ -20,6 +20,6 @@ module.exports = {
             .setDescription(`🏓 **Pong!** \`${Date.now() - message.createdTimestamp}ms\``)
             .setColor(supportbot.EmbedColour)
 
-	    message.channel.send({ embed: PingCommandEmbed });
+	    message.channel.send({ embeds: [PingCommandEmbed] });
     }
 };

commands/purge.js

@@ -23,7 +23,7 @@ module.exports = {
             .setColor(supportbot.WarningColour)
 
             if (!message.member.roles.cache.has(SupportStaff.id)) 
-                return message.channel.send({ embed: NoPerms });
+                return message.channel.send({ embeds: [NoPerms] });
 
             let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
 
@@ -32,14 +32,14 @@ module.exports = {
             .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.ModLogChannel}\``)
             .setColor(supportbot.ErrorColour);
     
-            if(!locateChannel) return message.channel.send({ embed: errornochannel });
+            if(!locateChannel) return message.channel.send({ embeds: [errornochannel] });
 
             const embed1 = new Discord.MessageEmbed()
                 .setDescription(`> :thinking: **Hmm!** Please enter a valid number of message to purge!\n\n\`${supportbot.Prefix}${supportbot.PurgeMessage} <message count>\` `)
 	            .setColor(supportbot.WarningColour)
 
             if (!args[0]) return message.channel.send({
-                embed: embed1
+                embeds: [embed1]
             });
 
             const messagePrune = parseInt(args[0])
@@ -49,7 +49,7 @@ module.exports = {
 	            .setColor(supportbot.ErrorColour)
 
             if (isNaN(messagePrune)) return message.reply({
-                embed: embed2
+                embeds: [embed2]
             })
 
             message.channel.bulkDelete(messagePrune).then(() => {
@@ -58,7 +58,7 @@ module.exports = {
                     .setDescription(`> :recycle: \`${args[0]} messages\` **have been purged!** `)
 	                .setColor(supportbot.ErrorColour)
                 message.channel.send({
-                    embed: embed3
+                    embeds: [embed3]
                 })
             })
 
@@ -71,7 +71,7 @@ module.exports = {
                 .setColor(supportbot.PruneColour)
                 .setTimestamp()
 
-                locateChannel.send({ embed: logEmbed })
+                locateChannel.send({ embeds: [logEmbed] })
     
 
 

commands/removeUser.js

@@ -28,7 +28,7 @@ module.exports = {
                         .setTitle("No Ticket Found!")
                         .setDescription(`${supportbot.NoValidTicket}`)
                         .setColor(supportbot.WarningColour);
-                    message.channel.send({ embed: Exists });
+                    message.channel.send({ embeds: [Exists] });
         
                     return;
                 }
@@ -39,7 +39,7 @@ module.exports = {
                         .setDescription(`${supportbot.UserNotFound}\n\nTry Again:\`${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>\``)
                         .setColor(supportbot.ErrorColour)
         
-                    if (!rUser) return message.channel.send({ embed: UserNotExist });
+                    if (!rUser) return message.channel.send({ embeds: [UserNotExist] });
                 
                         message.channel.updateOverwrite(rUser, {
                             VIEW_CHANNEL: false,
@@ -53,9 +53,9 @@ module.exports = {
                         .setDescription(supportbot.RemovedUser.replace(/%user%/g, rUser.id))
                         .setTimestamp()
                         .setColor(supportbot.EmbedColour)
-                   message.channel.send({ embed: Complete });
+                   message.channel.send({ embeds: [Complete] });
             } else {
-                return message.channel.send({ embed: NoPerms });
+                return message.channel.send({ embeds: [NoPerms] });
             }
 
     }

commands/suggest.js

@@ -21,12 +21,12 @@ module.exports = {
             .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.SuggestionChannel}\``)
             .setColor(supportbot.ErrorColour);
 
-        if(!locateChannel) return message.channel.send({ embed: errornochannel });
+        if(!locateChannel) return message.channel.send({ embeds: [errornochannel] });
 
         const embed = new Discord.MessageEmbed()
             .setDescription(`> **${supportbot.SuggestionStarter}**`)
 	        .setColor(supportbot.EmbedColour)
-        message.channel.send({ embed: embed });
+        message.channel.send({ embeds: [embed] });
 
         let suggestion = []
         message.channel.awaitMessages(response => response.content.length > 2, {
@@ -40,19 +40,29 @@ module.exports = {
                 .setColor(supportbot.EmbedColour)
                 .setFooter(supportbot.EmbedFooter)
 
-                .setTitle(supportbot.SuggestionTitle)
-                .setDescription(`\`\`\`${suggestion}\`\`\``)
+                .addField(supportbot.SuggestionTitle, suggestion, true)
+                .addField("From", `<@${message.author.id}>`, true)
 
-                .addFields( { name: "From", value: `<@${message.author.id}>`, inline: false }, )
+                if (supportbot.SuggestionMessage_Icon === "BOT") {
+                    SuggestionMessage.setThumbnail(bot.user.displayAvatarURL())
+                }
+        
+                if (supportbot.SuggestionMessage_Icon === "USER") {
+                    SuggestionMessage.setThumbnail(message.author.displayAvatarURL())
+                }
 
-            locateChannel.send({ embed: SuggestionMessage }).then(async function(msg) {
+                if (supportbot.SuggestionMessage_Icon === "CUSTOM") {
+                    SuggestionMessage.setThumbnail(supportbot.SuggestionIcon_URL)
+                }
+
+            locateChannel.send({ embeds: [SuggestionMessage] }).then(async function(msg) {
                 msg.react(supportbot.SuggestReact_1).then(() => msg.react(supportbot.SuggestReact_2));
             });
 
             const SuggestionComplete = new Discord.MessageEmbed()
                 .setColor(supportbot.SuccessColour)
                 .setDescription(`:white_check_mark: Your suggestion has been successfully created. <#${locateChannel.id}>`)
-            message.channel.send({ embed: SuggestionComplete })
+            message.channel.send({ embeds: [SuggestionComplete] })
 
         });
     

commands/ticket.js

@@ -1,230 +1,242 @@
-// SupportBot, Created by Emerald Services
-// Ticket Command
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-const fs = require("fs")
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-const TicketNumberID = require('../utils/TicketNumber.js');
-
-module.exports = {
-    name: supportbot.NewTicket,
-    description: supportbot.NewTicketDesc,
-
-    async execute(message, args) {
-      if (!message.channel.name === supportbot.ReactionChannel || !message.channel.id === supportbot.ReactionChannel) {
-        if (supportbot.DeleteMessages) message.delete();
-      }
-
-      let reactionUser = message.guild.members.cache.get(message.author.id)
-
-      if (reactionUser.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || reactionUser.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
-            return message.channel.send(`<@${message.author.id}> ${supportbot.TicketBlackListMessage}`).then(msg => {
-                msg.delete({timeout: 3500})
-            })
-        }
-
-      // Ticket ID
-      let ticketNumberID = TicketNumberID.pad(message.guild.id);
-
-      // Ticket Subject
-      const TicketSubject = args || supportbot.NoTicketSubject;
-
-      const channel = await message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`);
-
-      if (message.channel.name === supportbot.ReactionChannel || message.channel.id === supportbot.ReactionChannel) {
-        const CreatedTicket = new Discord.MessageEmbed()
-            .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
-            .setColor(supportbot.EmbedColour)
-        message.channel.send({embed: CreatedTicket}).then((r) => {
-          r.delete({ timeout:5000 })
-        })
-      } else {
-        const CreatedTicket = new Discord.MessageEmbed()
-            .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
-            .setColor(supportbot.EmbedColour)
-        message.channel.send({embed: CreatedTicket});
-      }
-
-        // Ticket Category
-        let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory) || message.guild.channels.cache.find(category => category.id === supportbot.TicketCategory)
-
-        // Locate Roles
-        let StaffMember = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
-        let ServerAdmins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) || message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
-
-        if (TicketCategory) {
-            channel.setParent(TicketCategory.id)
-        }
-
-        channel.updateOverwrite(message.guild.id, {
-            SEND_MESSAGES: false,
-            VIEW_CHANNEL: false
-        })
-
-        channel.updateOverwrite(message.author, {
-            SEND_MESSAGES: true,
-            VIEW_CHANNEL: true
-        })
-
-        channel.updateOverwrite(StaffMember, {
-            SEND_MESSAGES: true,
-            VIEW_CHANNEL: true
-        })
-
-        channel.updateOverwrite(ServerAdmins, {
-            SEND_MESSAGES: true,
-            VIEW_CHANNEL: true
-        })
-
-        // Ticket Created, Message Sent
-
-        if (supportbot.AllowTicketMentions) {
-            channel.send(`<@${message.author.id}>`)
-          }
-  
-          const TicketMessage = new Discord.MessageEmbed()
-            .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
-            .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
-            .setColor(supportbot.EmbedColour)
-  
-          if (supportbot.TicketSubject === "embed") {
-  
-            if (TicketSubject != 'No Reason Provided.') {
-              TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
-            }
-            
-          }
-  
-          if (supportbot.TicketSubject === "description") {
-  
-            if (TicketSubject != 'No Reason Provided.') {
-              channel.setTopic(`Reason: ${TicketSubject}  -  User ID: ${message.author.id}  -  Ticket: ${channel.name}`)
-            }
-            
-          }
-
-        const reactionMessage = await channel.send({
-            embed: TicketMessage
-        }).then( async function(ticketmsg) {
-            await ticketmsg.react(supportbot.TicketLockReaction)
-            await ticketmsg.react(supportbot.TicketDeleteReaction)
-
-                const collector = ticketmsg.createReactionCollector(
-                    (reaction, user) => message.guild.roles.cache.find((staff) => staff.name === supportbot.Staff),
-                    { dispose: true }
-                );
-
-              collector.on('collect', (reaction, user) => {
-                switch (reaction.emoji.name) {
-                    case supportbot.TicketLockReaction:
-
-                        channel.updateOverwrite(message.author, { 
-                          SEND_MESSAGES: false,
-                          VIEW_CHANNEL: true 
-                        });
-
-                        const LockTicketEmbed = new Discord.MessageEmbed()
-                            .setDescription(supportbot.TicketLockMessage)
-                            .setColor(supportbot.EmbedColour)
-                        channel.send({embed: LockTicketEmbed})
-                        break;
-
-                    case supportbot.TicketDeleteReaction:
-                        const DeleteTicketEmbed = new Discord.MessageEmbed()
-                            .setDescription(supportbot.TicketDeleteMessage)
-                            .setColor(supportbot.EmbedColour)
-                        channel.send({embed: DeleteTicketEmbed})
-
-                        let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || message.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
-                        let user = message.author;
-                        let reason = args.join(" ") || "No Reason Provided.";
-    
-                        let name = message.channel.name;
-                        let ticketChannel = message.channel;
-    
-                        message.channel.send(`**${supportbot.ClosingTicket}**`)
-    
-                        .then(() => {
-                            const logEmbed = new Discord.MessageEmbed()
-                                .setTitle(supportbot.TranscriptTitle)
-                                .setColor(supportbot.EmbedColour)
-                                .setFooter(supportbot.EmbedFooter)
-                                .addField("Closed By", message.author.tag)
-                                .addField("Reason", reason);
-    
-                            message.channel.messages.fetch({ limit: 100 }).then( msgs => {
-                                let html = '';
-    
-                                msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-                                html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
-                                html += `<strong>Ticket:</strong> ${ticketChannel.name}<br>`;
-                                html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
-    
-                                msgs.forEach( msg => {
-                                    if ( msg.content ) {
-                                        html += `<strong>User:</strong> ${msg.author.tag}<br>`;
-                                        html += `<strong>Message:</strong> ${msg.content}<br>`;
-                                        html += `-----<br><br>`;
-                                    }
-                                });
-    
-                                logChannel.send(logEmbed).catch(err => {
-                                    message.reply(err)
-                                })
-
-                                const TranscriptSavedEmbed = new Discord.MessageEmbed()
-                                  .setDescription(supportbot.TranscriptSavedMessage)
-                                  .setColor(supportbot.SuccessColour)
-                                channel.send({embed: TranscriptSavedEmbed})
-    
-                                logChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
-                                setTimeout(() => channel.delete(), supportbot.TicketDeleteTime);
-    
-                            })
-    
-                        }).catch( () => {
-                            m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
-                        });
-                        break;
-                        
-                }
-            });
-    
-        })
-
-          fs.writeFileSync("./storage/SupportTickets.json", '{\n    "ticket": "' + channel.name + '", \n    "id":' + message.author.id + "\n}", (err) => {
-            if (!err) return;
-            console.error(err)
-        })
-          // Ticket Logs
-  
-          const errornochannel = new Discord.MessageEmbed()
-            .setTitle("SupportBot Error!")
-            .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
-            .setColor(supportbot.ErrorColour);
-  
-          const TicketLogs = new Discord.MessageEmbed()
-            .setTitle("Ticket Log")
-            .setThumbnail(supportbot.Ticket_Thumbnail)
-            .addFields(
-              { name: 'Ticket', value: `<#${channel.id}>` },
-              { name: 'User', value: `<@${message.author.id}>` },
-            )
-            .setColor(supportbot.EmbedColour)
-            .setFooter(supportbot.EmbedFooter)
-  
-          let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog) || message.guild.channels.cache.find(LocateChannel => LocateChannel.id === supportbot.TicketLog)
-  
-          if(!locateChannel) return message.channel.send({ embed: errornochannel });
-  
-          locateChannel.send({ embed: TicketLogs });
-          
-
-    }
-
-}
-
+// SupportBot, Created by Emerald Services
+// Ticket Command
+
+const Discord = require("discord.js");
+const { MessageButton, MessageActionRow, Permissions } = require("discord.js");
+
+const fs = require("fs")
+const yaml = require('js-yaml');
+
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+const TicketNumberID = require('../utils/TicketNumber.js');
+
+async function asyncForEach(array, callback) {
+  for (let index = 0; index < array.length; index++) {
+      await callback(array[index], index, array);
+  }
+}
+module.exports = {
+    name: supportbot.NewTicket,
+    description: supportbot.NewTicketDesc,
+
+    async execute(message, args) {
+      if (message.channel.name !== supportbot.ReactionChannel) {
+        if (supportbot.DeleteMessages) message.delete();
+      }
+
+      let reactionUser = message.guild.members.cache.get(message.author.id)
+
+      if (reactionUser.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || reactionUser.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
+            return message.channel.send({content:`<@${message.author.id}> ${supportbot.TicketBlackListMessage}`}).then(msg => {
+                setTimeout(() => msg.delete(), 3500)
+            })
+        }
+
+      // Ticket ID
+      let ticketNumberID = TicketNumberID.pad(message.guild.id);
+
+      // Ticket Subject
+      const TicketSubject = args || supportbot.NoTicketSubject;
+
+      const TicketExists = new Discord.MessageEmbed()
+        .setTitle("Ticket Exists!")
+        .setDescription(`${supportbot.TicketExists}`)
+        .setColor(supportbot.WarningColour)
+
+      if (message.guild.channels.cache.find(ticketChannel => ticketChannel.name === `${supportbot.TicketChannel}-${ticketNumberID}`)) {
+        return message.channel.send({ embeds: [TicketExists] });
+      }
+      const Staff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
+      const Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) ||  message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
+      const DeptRole1 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_1}`) || message.guild.roles.cache.find(DepartmentRole => DepartmentRole.id === `${supportbot.DepartmentRole_1}`)
+      const DeptRole2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_2}`) || message.guild.roles.cache.find(DepartmentRole => DepartmentRole.id === `${supportbot.DepartmentRole_2}`)
+      const DeptRole3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_3}`) || message.guild.roles.cache.find(DepartmentRole => DepartmentRole.id === `${supportbot.DepartmentRole_3}`)
+      const Author = message.author
+      const Everyone = message.guild.id
+      const ticketChannel = await message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`, {
+        type: "GUILD_TEXT",
+      })
+
+      if (message.channel.name === supportbot.ReactionChannel || message.channel.id === supportbot.ReactionChannel) {
+        const CreatedTicket = new Discord.MessageEmbed()
+            .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, ticketChannel.id).replace(/%ticketusername%/g, message.author.username))
+            .setColor(supportbot.EmbedColour)
+        message.channel.send({embeds: [CreatedTicket]}).then(msg => {
+          setTimeout(() => msg.delete(), 5000)
+        })
+      } else {
+        const CreatedTicket = new Discord.MessageEmbed()
+            .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, ticketChannel.id).replace(/%ticketusername%/g, message.author.username))
+            .setColor(supportbot.EmbedColour)
+        message.channel.send({embeds: [CreatedTicket]}).then(msg => setTimeout(() => msg.delete(), 5000));
+      }
+      let AllowArr = [Staff, Staff, Admins, Author]
+      await asyncForEach(AllowArr, (index) => {
+        ticketChannel.permissionOverwrites.create(index, {VIEW_CHANNEL: true})
+      })
+
+      let DenyArr = [Everyone]
+      await asyncForEach(DenyArr, (index) => {
+        ticketChannel.permissionOverwrites.create(index, {VIEW_CHANNEL: false})
+      })
+
+      let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory) || message.guild.channels.cache.find(category => category.id === supportbot.TicketCategory)
+      if(TicketCategory) {
+        ticketChannel.setParent(TicketCategory.id)
+      }
+
+      if (supportbot.AllowTicketMentions) {
+        ticketChannel.send({content:`${message.author}`})
+      }
+
+      const TicketMessage = new Discord.MessageEmbed()
+          .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, ticketChannel.id).replace(/%ticketusername%/g, message.author.username))
+          .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, ticketChannel.id).replace(/%ticketusername%/g, message.author.username))
+          .setColor(supportbot.EmbedColour)
+
+      if (supportbot.TicketSubject === "embed") {
+
+        if (TicketSubject != 'No Reason Provided.') {
+          TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
+        }
+        
+      }
+
+      if (supportbot.TicketSubject === "description") {
+
+        if (TicketSubject != 'No Reason Provided.') {
+          ticketChannel.setTopic(`Reason: ${TicketSubject}  -  User ID: ${message.author.id}  -  Ticket: ${ticketChannel.name}`)
+        }
+        
+      }
+
+      if (supportbot.TicketDepartments) {
+        TicketMessage.addFields({ name: 'Departments', value: ` **${supportbot.DepartmentTitle_1}**\n **${supportbot.DepartmentTitle_2}**\n **${supportbot.DepartmentTitle_3}**` })
+      }
+      const CloseButton = new MessageButton()
+        .setCustomId('ticketclose')
+        .setLabel('Close')
+        .setStyle(supportbot.TicketCloseColour)
+        .setEmoji(supportbot.TicketCloseEmoji)
+
+      const LockButton = new MessageButton()
+        .setCustomId('ticketlock')
+        .setLabel('Lock')
+        .setStyle(supportbot.TicketLockColour)
+        .setEmoji(supportbot.TicketLockEmoji)
+
+      const row2 = new MessageActionRow()
+        .addComponents(CloseButton, LockButton)
+
+      if(supportbot.TicketDepartments) {
+
+        let DenyArr = [DeptRole1, DeptRole2, DeptRole3]
+        await asyncForEach(DenyArr, (index) => {
+          ticketChannel.permissionOverwrites.create(index, {VIEW_CHANNEL: false})
+        })
+        const Department1Button = new MessageButton()
+          .setCustomId('Department1')
+          .setLabel(`${supportbot.DepartmentTitle_1}`)
+          .setStyle(supportbot.TicketDept1Colour)
+          .setEmoji(supportbot.TicketDept1Emoji)
+
+        const Department2Button = new MessageButton()
+          .setCustomId('Department2')
+          .setLabel(`${supportbot.DepartmentTitle_2}`)
+          .setStyle(supportbot.TicketDept2Colour)
+          .setEmoji(supportbot.TicketDept2Emoji)
+
+        const Department3Button = new MessageButton()
+          .setCustomId('Department3')
+          .setLabel(`${supportbot.DepartmentTitle_3}`)
+          .setStyle(supportbot.TicketDept3Colour)
+          .setEmoji(supportbot.TicketDept3Emoji)
+
+        const row = new MessageActionRow()
+          .addComponents(Department1Button, Department2Button, Department3Button)
+
+        const m = await ticketChannel.send({embeds: [TicketMessage], components: [row]})
+
+        const filter = i => {
+          i.deferUpdate();
+          return i.user.id === message.author.id;
+        };
+        const collector = m.createMessageComponentCollector({ filter, max: 1, componentType: 'BUTTON', time: 60000 });
+
+        collector.on('collect',async (i) => {
+          
+          if(i.customId === 'Department1') {
+
+            ticketChannel.permissionOverwrites.edit(DeptRole1, {
+              VIEW_CHANNEL: true,
+              READ_MESSAGE_HISTORY: true,
+              SEND_MESSAGES: true,
+            })
+
+            if(!supportbot.AllowStaff) {
+              ticketChannel.permissionOverwrites.edit(Staff, { VIEW_CHANNEL: false, READ_MESSAGE_HISTORY: false, SEND_MESSAGES: false })
+            }
+
+            const Department1 = new Discord.MessageEmbed()
+                  .setDescription(`> Thank for reaching out to the **${supportbot.DepartmentTitle_1} Department**. Please provide us information regarding your query.`)
+                  .setColor(supportbot.EmbedColour)
+            ticketChannel.send({ embeds: [Department1] });
+
+            if (supportbot.AllowTicketMentions) {
+              ticketChannel.send({content: `@here`})
+            }
+          }
+          i.message.edit({embeds: [TicketMessage], components: [row2]})
+
+          if(i.customId === 'Department2') {
+
+            ticketChannel.permissionOverwrites.edit(DeptRole2, {
+              VIEW_CHANNEL: true,
+              READ_MESSAGE_HISTORY: true,
+              SEND_MESSAGES: true,
+            })
+
+            if(!supportbot.AllowStaff) {
+              ticketChannel.permissionOverwrites.edit(Staff, { VIEW_CHANNEL: false, READ_MESSAGE_HISTORY: false, SEND_MESSAGES: false })
+            }
+
+
+            const Department2 = new Discord.MessageEmbed()
+                  .setDescription(`> Thank for reaching out to the **${supportbot.DepartmentTitle_2} Department**. Please provide us information regarding your query.`)
+                  .setColor(supportbot.EmbedColour)
+                ticketChannel.send({ embeds: [Department2] });
+
+            if (supportbot.AllowTicketMentions) {
+              ticketChannel.send({content: `@here`})
+            }
+
+            i.message.edit({embeds: [TicketMessage], components: [row2]})
+          }
+          if(i.customId === 'Department3') {
+
+            ticketChannel.permissionOverwrites.edit(DeptRole3, {
+              VIEW_CHANNEL: true,
+              READ_MESSAGE_HISTORY: true,
+              SEND_MESSAGES: true,
+            })
+
+            if(!supportbot.AllowStaff) {
+              ticketChannel.permissionOverwrites.edit(Staff, { VIEW_CHANNEL: false, READ_MESSAGE_HISTORY: false, SEND_MESSAGES: false })
+            }
+
+            const Department3 = new Discord.MessageEmbed()
+                  .setDescription(`> Thank for reaching out to the **${supportbot.DepartmentTitle_3} Department**. Please provide us information regarding your query.`)
+                  .setColor(supportbot.EmbedColour)
+                ticketChannel.send({ embeds: [Department3] });
+
+            if (supportbot.AllowTicketMentions) {
+              ticketChannel.send({content: `@here`})
+            }
+            i.message.edit({embeds: [TicketMessage], components: [row2]})
+          }
+        })
+      } else {
+        ticketChannel.send({embeds: [TicketMessage], components: [row2]})
+      }
+    }   
+}

commands/transcript.js

@@ -0,0 +1,60 @@
+
+// SupportBot, Created by Emerald Services
+// Announce
+const Discord = require("discord.js");
+const fs = require("fs");
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+module.exports = {
+    name: supportbot.ChatLog,
+    description: supportbot.ChatLogDesc,
+    execute(message, args) {
+        if (supportbot.DeleteMessages) message.delete();
+        let name = message.channel.name;
+    
+        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
+            let html = '';
+    
+            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
+            html += `<strong>--- Channel Transcript ---</strong><br>`;
+            html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
+            html += `<strong>Channel:</strong> ${name}<br>`;
+            html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
+    
+            msgs.forEach( msg => {
+                if ( msg.content ) {
+                    html += `<strong>User:</strong> ${msg.author.tag}<br>`;
+                    html += `<strong>Message:</strong> ${msg.content}<br>`;
+                    html += `-----<br><br>`;
+                }
+            });
+    
+            const TranscriptSavedEmbed = new Discord.MessageEmbed()
+              .setDescription(supportbot.ChatLogSavedMessage)
+              .setColor(supportbot.SuccessColour)
+            message.channel.send({embeds: [TranscriptSavedEmbed]})
+            const errornochannel = new Discord.MessageEmbed()
+                .setTitle("SupportBot Error!")
+                .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.ChatLogChannel}\`\n\nError Code: \`SB-03\``)
+                .setColor(supportbot.ErrorColour);
+  
+            const ChatLogs = new Discord.MessageEmbed()
+                .setTitle(supportbot.ChatLog_Title)
+                .setThumbnail(supportbot.ChatLog_Thumbnail)
+                .addFields(
+                    { name: 'Channel', value: `<#${message.channel.id}>` },
+                    { name: 'User', value: `<@${message.author.id}>` },
+                )
+                .setColor(supportbot.EmbedColour)
+                .setFooter(supportbot.EmbedFooter)
+            let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.ChatLogChannel) || message.guild.channels.cache.find(LocateChannel => LocateChannel.id === supportbot.ChatLogChannel)
+  
+            if(!locateChannel) return message.channel.send({ embeds: [errornochannel] });
+            
+            let file = new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` )
+            locateChannel.send({embeds: [ChatLogs], files: [file]})
+    
+        })
+    }
+}

events/guildMemberAdd.js

@@ -36,6 +36,10 @@ module.exports = async (bot, member) => {
             GuildAddMember.setThumbnail(member.user.displayAvatarURL())
         }
 
+        if (supportbot.SystemMessage_Icon === "CUSTOM") {
+          SuggestionMessage.setThumbnail(supportbot.SystemMessageIcon_URL)
+      }
+
 
         if (supportbot.SystemMessage_EmbedFooter) {
             GuildAddMember.setFooter(supportbot.EmbedFooter)

events/interactionCreate.js

@@ -0,0 +1,128 @@
+// SupportBot Interaction Event
+// SupportBot Created by Emerald Services
+
+const fs = require("fs");
+const { MessageEmbed, MessageAttachment, Permissions, MessageButton, MessageActionRow } = require("discord.js");
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = async (bot, interaction, args) => {
+
+	if (interaction.isCommand()) return;
+
+    if(interaction.isButton()) {
+        if(interaction.customId === 'openticket') {
+            interaction.message.fetch()
+            interaction.deferUpdate()
+            let message = {
+                guild: bot.guilds.cache.get(interaction.message.guildId),
+                author: bot.users.cache.get(interaction.user.id),
+                content: "N/A",
+                channel: bot.channels.cache.get(interaction.message.channelId)
+            }
+            try {
+                const cmd = bot.commands.get(supportbot.NewTicket);
+                if(!cmd) return;
+                cmd.execute(message, message.content)
+            }
+            catch (error){
+               console.error(error) 
+            }
+        }
+        if(interaction.customId === 'ticketclose') {
+            if(interaction.channel.name.startsWith(`${supportbot.TicketChannel}-`)) {
+                interaction.message.fetch()
+                interaction.deferUpdate()
+                const DeleteTicketEmbed = new MessageEmbed()
+                    .setDescription(supportbot.TicketDeleteMessage)
+                    .setColor(supportbot.EmbedColour)
+                interaction.channel.send({embeds: [DeleteTicketEmbed]})
+
+                let logChannel = interaction.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || interaction.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
+
+                let user = interaction.user
+                let name = interaction.channel.name;
+                let ticketChannel = interaction.channel
+                let reason = "No Reason Provided."
+
+                interaction.channel.send({content: `**${supportbot.ClosingTicket}**`})
+                .then(() => {
+                    const logEmbed = new MessageEmbed()
+                        .setTitle(supportbot.TranscriptTitle)
+                        .setColor(supportbot.EmbedColour)
+                        .setFooter(supportbot.EmbedFooter)
+                        .addField("Closed By", user.username)
+                        .addField("Reason", reason)
+
+                    interaction.channel.messages.fetch({limit: 100}).then(msgs => {
+                        let html = ''
+
+                        msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
+                        html += `<strong>Server Name:</strong> ${interaction.guild.name}<br>`
+                        html += `<strong>Ticket:</strong> ${ticketChannel.name}<br>`
+                        html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`
+
+
+                        msgs.forEach(msg => {
+                            if(msg.content) {
+                                html += `<strong>User:</strong> ${msg.author.tag}<br>`;
+                                html += `<strong>Message:</strong> ${msg.content}<br>`;
+                                html += `-----<br><br>`;
+                            }
+                        })
+
+                        const TranscriptSavedEmbed = new MessageEmbed()
+                            .setDescription(supportbot.TranscriptSavedMessage)
+                            .setColor(supportbot.SuccessColour)
+                        interaction.channel.send({embeds: [TranscriptSavedEmbed]})
+
+                        let file = new MessageAttachment( Buffer.from( html ), `${name}.html` )
+                        logChannel.send({embeds: [logEmbed], files: [file]})
+
+                        setTimeout(() => interaction.channel.delete(), supportbot.TicketDeleteTime)
+
+                    })
+                })
+            }
+        }
+        if(interaction.customId === 'ticketlock') {
+            if(interaction.channel.name.startsWith(`${supportbot.TicketChannel}`)) {
+                interaction.message.fetch()
+                interaction.deferUpdate()
+                let Admin = interaction.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) ||  interaction.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
+                let all = interaction.channel.permissionOverwrites.cache
+
+                let parent = interaction.guild.channels.cache.find(c => c.name === `${supportbot.LockTicketCategory}`) || interaction.guild.channels.cache.find(c => c.id === `${supportbot.LockTicketCategory}`)
+                if(parent) {
+                    interaction.channel.setParent(parent.id)
+                }
+
+                all.forEach(perm => {
+                    interaction.channel.permissionOverwrites.delete(perm.id)
+                
+                })
+                interaction.channel.permissionOverwrites.create(Admin.id, {VIEW_CHANNEL: true})
+
+                interaction.channel.permissionOverwrites.create(interaction.guild.id, {VIEW_CHANNEL: false})
+
+
+                const ticketDeleteButton = new MessageButton()
+                    .setCustomId('ticketclose')
+                    .setLabel('Close')
+                    .setStyle(supportbot.TicketDeleteColour)
+                    .setEmoji(supportbot.TicketDeleteEmoji)
+
+                const row = new MessageActionRow()
+                    .addComponents(ticketDeleteButton)
+                const ArchiveEmbed = new MessageEmbed()
+                    .setTitle("Archived")
+                    .setDescription(`Archived ${interaction.channel.name}`)
+                    .setColor(`${supportbot.SuccessColour}`)
+
+                interaction.channel.send({embeds: [ArchiveEmbed]})
+                interaction.message.edit({components: [row]})
+            }
+        }
+    }
+
+}

events/ready.js

@@ -3,17 +3,17 @@
 
 const Discord = require("discord.js");
 const fs = require("fs");
+const { MessageActionRow, MessageButton } = require('discord.js');
 
 const yaml = require('js-yaml');
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
 const tickets = yaml.load(fs.readFileSync('./storage/ticketreaction.yml', 'utf8'));
 
   
-module.exports = async (bot) => {
+module.exports = async bot => {
     bot.user.setActivity(supportbot.BotActivity, {
         type: supportbot.ActivityType, 
-        url: supportbot.StreamingURL
-        
+        url: supportbot.StreamingURL  
     });
     
     console.log(`\u001b[32m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`)
@@ -24,21 +24,21 @@ module.exports = async (bot) => {
     console.log(`\u001b[32m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`)
     console.log(`\u001b[32m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`)
     console.log(`\u001b[32m`, `╋╋╋╋╋╋╋┗┛╋┗┛`)
-    console.log(`	`)
+    console.log(`    `)
     console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
-    console.log(`	`)
+    console.log(`    `)
     console.log(`\u001b[33m`, `${supportbot.Bot_Name} v${supportbot.SupportBot_Version}`, `\u001b[36m`, `Connected to Discord`)
-    console.log(`\u001b[33m`, `Documentation:`, `\u001b[36m`, `https://docs.emeraldsrv.dev`)
+    console.log(`\u001b[33m`, `Documentation:`, `\u001b[36m`, `https://supportbot.emeraldsrv.dev`)
     console.log(`\u001b[33m`, `Discord:`, `\u001b[36m`, `https://emeraldsrv.dev/discord`)
     console.log(`\u001b[33m`, `Hosting:`, `\u001b[36m`, `https://emeraldsrv.dev/hosting`)
-    console.log(`	`)
+    console.log(`    `)
     console.log(`\u001b[37m`, `SupportBot proudly created by Emerald Services`)
-    console.log(`	`)
+    console.log(`    `)
     console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
     
 
     
-    if (supportbot.ReactionTickets === true) {
+    if (supportbot.ReactionTickets) {
         let chan1 = bot.channels.cache.find(channel => channel.name === supportbot.ReactionChannel)
 
         if (!chan1) {
@@ -46,26 +46,36 @@ module.exports = async (bot) => {
             return false;
         }
 
-        chan1.messages.fetch(tickets.ReactionMessage_ID).catch(r => {
+        chan1.messages.fetch(tickets.ReactionMessage_ID).catch(async r => {
             let embed = new Discord.MessageEmbed()
                 .setTitle(supportbot.ReactionMessage.replace(/%reaction_emoji%/g, supportbot.ReactionEmoji))
                 .setColor(supportbot.SuccessColour)
                 .setFooter(supportbot.EmbedFooter);
             
-            if (supportbot.ReactionPanel_Description === true) {
+            if (supportbot.ReactionPanel_Description) {
                 embed.setDescription(supportbot.ReactionDescription)
             }
             
-            if (supportbot.ReactionPanel_Thumbnail === true) {
+            if (supportbot.ReactionPanel_Thumbnail) {
                 embed.setThumbnail(supportbot.ReactionThumbnail)
             }
 
-            if (supportbot.ReactionPanel_Image === true) {
+            if (supportbot.ReactionPanel_Image) {
                 embed.setImage(supportbot.ReactionImage)
             }
+
+            let button = new MessageButton()
+                .setLabel('Open Ticket')
+                .setCustomId('openticket')
+                .setStyle('PRIMARY')
+
+            let row = new MessageActionRow()
+                .addComponents(button)
+
             
-            bot.channels.cache.find(channel => channel.name === supportbot.ReactionChannel).send({ 
-                embed: embed 
+            await chan1.send({ 
+                embeds: [embed],
+                components: [row]
             }).then(r => {
                 let data = {
                     "ReactionMessage_ID": `${r.id}`
@@ -73,12 +83,10 @@ module.exports = async (bot) => {
                 let yamlStr = yaml.dump(data);
                 fs.writeFileSync('./storage/ticketreaction.yml', yamlStr, 'utf8');
                 
-                r.react(supportbot.ReactionEmoji);
             }).catch(e => {
-                console.log(e)
+                console.log("Raw"+e)
             })
         })
     }
 
-
 };

index.js

@@ -9,11 +9,18 @@
 //
 //           Discord Support: https://emeraldsrv.dev/discord
 
-const Discord = require("discord.js");
-const fs = require("fs");
-const bot = new Discord.Client();
+// const Discord = require("discord.js");
+const { Client, Intents, Collection } = require("discord.js");
 
-bot.commands = new Discord.Collection();
+const fs = require("fs");
+
+const bot = new Client({
+    intents: [Intents.FLAGS.GUILDS, Intents.FLAGS.GUILD_MESSAGES]
+});
+
+const { REST } = require('@discordjs/rest');
+
+bot.commands = new Collection();
 
 const yaml = require('js-yaml');
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
@@ -50,7 +57,7 @@ const init = async () => {
 
 init();
 
-fs.readdir("./commands/", (err, files) => {
+fs.readdir("./commands/", async (err, files) => {
     
         console.info(`\u001b[36m`, `➢ SupportBot Commands`);
         console.info(`	`);
@@ -70,7 +77,7 @@ fs.readdir("./commands/", (err, files) => {
         console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
         bot.commands.set(props.name, props);
     });
-
+    
     console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `Loaded ${jsfiles.length} commands!`);
     console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
     console.log(`	`)

package-lock.json

@@ -19,6 +19,16 @@
         "mime-types": "^2.1.12"
       }
     },
+    "@tootallnate/once": {
+      "version": "1.1.2",
+      "resolved": "https://registry.npmjs.org/@tootallnate/once/-/once-1.1.2.tgz",
+      "integrity": "sha512-RbzJvlNzmRq5c3O09UipeuXno4tA1FE6ikOjxZK0tuxVv3412l64l5t1W5pj4+rJq9vpkm/kwiR07aZXnsKPxw=="
+    },
+    "abab": {
+      "version": "2.0.5",
+      "resolved": "https://registry.npmjs.org/abab/-/abab-2.0.5.tgz",
+      "integrity": "sha512-9IK9EadsbHo6jLWIpxpR6pL0sazTXV6+SQv25ZB+F7Bj9mJNaOc4nCRabwd5M/JwmUa8idz6Eci6eKfJryPs6Q=="
+    },
     "abort-controller": {
       "version": "3.0.0",
       "resolved": "https://registry.npmjs.org/abort-controller/-/abort-controller-3.0.0.tgz",
@@ -27,6 +37,40 @@
         "event-target-shim": "^5.0.0"
       }
     },
+    "acorn": {
+      "version": "8.4.1",
+      "resolved": "https://registry.npmjs.org/acorn/-/acorn-8.4.1.tgz",
+      "integrity": "sha512-asabaBSkEKosYKMITunzX177CXxQ4Q8BSSzMTKD+FefUhipQC70gfW5SiUDhYQ3vk8G+81HqQk7Fv9OXwwn9KA=="
+    },
+    "acorn-globals": {
+      "version": "6.0.0",
+      "resolved": "https://registry.npmjs.org/acorn-globals/-/acorn-globals-6.0.0.tgz",
+      "integrity": "sha512-ZQl7LOWaF5ePqqcX4hLuv/bLXYQNfNWw2c0/yX/TsPRKamzHcTGQnlCjHT3TsmkOUVEPS3crCxiPfdzE/Trlhg==",
+      "requires": {
+        "acorn": "^7.1.1",
+        "acorn-walk": "^7.1.1"
+      },
+      "dependencies": {
+        "acorn": {
+          "version": "7.4.1",
+          "resolved": "https://registry.npmjs.org/acorn/-/acorn-7.4.1.tgz",
+          "integrity": "sha512-nQyp0o1/mNdbTO1PO6kHkwSrmgZ0MT/jCCpNiwbUjGoRN4dlBhqJtoQuCnEOKzgTVwg0ZWiCoQy6SxMebQVh8A=="
+        }
+      }
+    },
+    "acorn-walk": {
+      "version": "7.2.0",
+      "resolved": "https://registry.npmjs.org/acorn-walk/-/acorn-walk-7.2.0.tgz",
+      "integrity": "sha512-OPdCF6GsMIP+Az+aWfAAOEt2/+iVDKE7oy6lJ098aoe59oAmK76qV6Gw60SbZ8jHuG2wH058GF4pLFbYamYrVA=="
+    },
+    "agent-base": {
+      "version": "6.0.2",
+      "resolved": "https://registry.npmjs.org/agent-base/-/agent-base-6.0.2.tgz",
+      "integrity": "sha512-RZNwNclF7+MS/8bDg70amg32dyeZGZxiDuQmZxKLAlQjr3jGyLx+4Kkk58UO7D2QdgFIQCovuSuZESne6RG6XQ==",
+      "requires": {
+        "debug": "4"
+      }
+    },
     "argparse": {
       "version": "2.0.1",
       "resolved": "https://registry.npmjs.org/argparse/-/argparse-2.0.1.tgz",
@@ -37,6 +81,11 @@
       "resolved": "https://registry.npmjs.org/asynckit/-/asynckit-0.4.0.tgz",
       "integrity": "sha1-x57Zf380y48robyXkLzDZkdLS3k="
     },
+    "browser-process-hrtime": {
+      "version": "1.0.0",
+      "resolved": "https://registry.npmjs.org/browser-process-hrtime/-/browser-process-hrtime-1.0.0.tgz",
+      "integrity": "sha512-9o5UecI3GhkpM6DrXr69PblIuWxPKk9Y0jHBRhdocZ2y7YECBFCsHm79Pr3OyR2AvjhDkabFJaDJMYRazHgsow=="
+    },
     "combined-stream": {
       "version": "1.0.8",
       "resolved": "https://registry.npmjs.org/combined-stream/-/combined-stream-1.0.8.tgz",
@@ -45,6 +94,54 @@
         "delayed-stream": "~1.0.0"
       }
     },
+    "cssom": {
+      "version": "0.4.4",
+      "resolved": "https://registry.npmjs.org/cssom/-/cssom-0.4.4.tgz",
+      "integrity": "sha512-p3pvU7r1MyyqbTk+WbNJIgJjG2VmTIaB10rI93LzVPrmDJKkzKYMtxxyAvQXR/NS6otuzveI7+7BBq3SjBS2mw=="
+    },
+    "cssstyle": {
+      "version": "2.3.0",
+      "resolved": "https://registry.npmjs.org/cssstyle/-/cssstyle-2.3.0.tgz",
+      "integrity": "sha512-AZL67abkUzIuvcHqk7c09cezpGNcxUxU4Ioi/05xHk4DQeTkWmGYftIE6ctU6AEt+Gn4n1lDStOtj7FKycP71A==",
+      "requires": {
+        "cssom": "~0.3.6"
+      },
+      "dependencies": {
+        "cssom": {
+          "version": "0.3.8",
+          "resolved": "https://registry.npmjs.org/cssom/-/cssom-0.3.8.tgz",
+          "integrity": "sha512-b0tGHbfegbhPJpxpiBPU2sCkigAqtM9O121le6bbOlgyV+NyGyCmVfJ6QW9eRjz8CpNfWEOYBIMIGRYkLwsIYg=="
+        }
+      }
+    },
+    "data-urls": {
+      "version": "2.0.0",
+      "resolved": "https://registry.npmjs.org/data-urls/-/data-urls-2.0.0.tgz",
+      "integrity": "sha512-X5eWTSXO/BJmpdIKCRuKUgSCgAN0OwliVK3yPKbwIWU1Tdw5BRajxlzMidvh+gwko9AfQ9zIj52pzF91Q3YAvQ==",
+      "requires": {
+        "abab": "^2.0.3",
+        "whatwg-mimetype": "^2.3.0",
+        "whatwg-url": "^8.0.0"
+      }
+    },
+    "debug": {
+      "version": "4.3.2",
+      "resolved": "https://registry.npmjs.org/debug/-/debug-4.3.2.tgz",
+      "integrity": "sha512-mOp8wKcvj7XxC78zLgw/ZA+6TSgkoE2C/ienthhRD298T7UNwAg9diBpLRxC0mOezLl4B0xV7M0cCO6P/O0Xhw==",
+      "requires": {
+        "ms": "2.1.2"
+      }
+    },
+    "decimal.js": {
+      "version": "10.3.1",
+      "resolved": "https://registry.npmjs.org/decimal.js/-/decimal.js-10.3.1.tgz",
+      "integrity": "sha512-V0pfhfr8suzyPGOx3nmq4aHqabehUZn6Ch9kyFpV79TGDTWFmHqUqXdabR7QHqxzrYolF4+tVmJhUG4OURg5dQ=="
+    },
+    "deep-is": {
+      "version": "0.1.3",
+      "resolved": "https://registry.npmjs.org/deep-is/-/deep-is-0.1.3.tgz",
+      "integrity": "sha1-s2nW+128E+7PUk+RsHD+7cNXzzQ="
+    },
     "delayed-stream": {
       "version": "1.0.0",
       "resolved": "https://registry.npmjs.org/delayed-stream/-/delayed-stream-1.0.0.tgz",
@@ -65,11 +162,108 @@
         "ws": "^7.4.4"
       }
     },
+    "domexception": {
+      "version": "2.0.1",
+      "resolved": "https://registry.npmjs.org/domexception/-/domexception-2.0.1.tgz",
+      "integrity": "sha512-yxJ2mFy/sibVQlu5qHjOkf9J3K6zgmCxgJ94u2EdvDOV09H+32LtRswEcUsmUWN72pVLOEnTSRaIVVzVQgS0dg==",
+      "requires": {
+        "webidl-conversions": "^5.0.0"
+      },
+      "dependencies": {
+        "webidl-conversions": {
+          "version": "5.0.0",
+          "resolved": "https://registry.npmjs.org/webidl-conversions/-/webidl-conversions-5.0.0.tgz",
+          "integrity": "sha512-VlZwKPCkYKxQgeSbH5EyngOmRp7Ww7I9rQLERETtf5ofd9pGeswWiOtogpEO850jziPRarreGxn5QIiTqpb2wA=="
+        }
+      }
+    },
+    "escodegen": {
+      "version": "2.0.0",
+      "resolved": "https://registry.npmjs.org/escodegen/-/escodegen-2.0.0.tgz",
+      "integrity": "sha512-mmHKys/C8BFUGI+MAWNcSYoORYLMdPzjrknd2Vc+bUsjN5bXcr8EhrNB+UTqfL1y3I9c4fw2ihgtMPQLBRiQxw==",
+      "requires": {
+        "esprima": "^4.0.1",
+        "estraverse": "^5.2.0",
+        "esutils": "^2.0.2",
+        "optionator": "^0.8.1",
+        "source-map": "~0.6.1"
+      }
+    },
+    "esprima": {
+      "version": "4.0.1",
+      "resolved": "https://registry.npmjs.org/esprima/-/esprima-4.0.1.tgz",
+      "integrity": "sha512-eGuFFw7Upda+g4p+QHvnW0RyTX/SVeJBDM/gCtMARO0cLuT2HcEKnTPvhjV6aGeqrCB/sbNop0Kszm0jsaWU4A=="
+    },
+    "estraverse": {
+      "version": "5.2.0",
+      "resolved": "https://registry.npmjs.org/estraverse/-/estraverse-5.2.0.tgz",
+      "integrity": "sha512-BxbNGGNm0RyRYvUdHpIwv9IWzeM9XClbOxwoATuFdOE7ZE6wHL+HQ5T8hoPM+zHvmKzzsEqhgy0GrQ5X13afiQ=="
+    },
+    "esutils": {
+      "version": "2.0.3",
+      "resolved": "https://registry.npmjs.org/esutils/-/esutils-2.0.3.tgz",
+      "integrity": "sha512-kVscqXk4OCp68SZ0dkgEKVi6/8ij300KBWTJq32P/dYeWTSwK41WyTxalN1eRmA5Z9UU/LX9D7FWSmV9SAYx6g=="
+    },
     "event-target-shim": {
       "version": "5.0.1",
       "resolved": "https://registry.npmjs.org/event-target-shim/-/event-target-shim-5.0.1.tgz",
       "integrity": "sha512-i/2XbnSz/uxRCU6+NdVJgKWDTM427+MqYbkQzD321DuCQJUqOuJKIA0IM2+W2xtYHdKOmZ4dR6fExsd4SXL+WQ=="
     },
+    "fast-levenshtein": {
+      "version": "2.0.6",
+      "resolved": "https://registry.npmjs.org/fast-levenshtein/-/fast-levenshtein-2.0.6.tgz",
+      "integrity": "sha1-PYpcZog6FqMMqGQ+hR8Zuqd5eRc="
+    },
+    "form-data": {
+      "version": "3.0.1",
+      "resolved": "https://registry.npmjs.org/form-data/-/form-data-3.0.1.tgz",
+      "integrity": "sha512-RHkBKtLWUVwd7SqRIvCZMEvAMoGUp0XU+seQiZejj0COz3RI3hWP4sCv3gZWWLjJTd7rGwcsF5eKZGii0r/hbg==",
+      "requires": {
+        "asynckit": "^0.4.0",
+        "combined-stream": "^1.0.8",
+        "mime-types": "^2.1.12"
+      }
+    },
+    "html-encoding-sniffer": {
+      "version": "2.0.1",
+      "resolved": "https://registry.npmjs.org/html-encoding-sniffer/-/html-encoding-sniffer-2.0.1.tgz",
+      "integrity": "sha512-D5JbOMBIR/TVZkubHT+OyT2705QvogUW4IBn6nHd756OwieSF9aDYFj4dv6HHEVGYbHaLETa3WggZYWWMyy3ZQ==",
+      "requires": {
+        "whatwg-encoding": "^1.0.5"
+      }
+    },
+    "http-proxy-agent": {
+      "version": "4.0.1",
+      "resolved": "https://registry.npmjs.org/http-proxy-agent/-/http-proxy-agent-4.0.1.tgz",
+      "integrity": "sha512-k0zdNgqWTGA6aeIRVpvfVob4fL52dTfaehylg0Y4UvSySvOq/Y+BOyPrgpUrA7HylqvU8vIZGsRuXmspskV0Tg==",
+      "requires": {
+        "@tootallnate/once": "1",
+        "agent-base": "6",
+        "debug": "4"
+      }
+    },
+    "https-proxy-agent": {
+      "version": "5.0.0",
+      "resolved": "https://registry.npmjs.org/https-proxy-agent/-/https-proxy-agent-5.0.0.tgz",
+      "integrity": "sha512-EkYm5BcKUGiduxzSt3Eppko+PiNWNEpa4ySk9vTC6wDsQJW9rHSa+UhGNJoRYp7bz6Ht1eaRIa6QaJqO5rCFbA==",
+      "requires": {
+        "agent-base": "6",
+        "debug": "4"
+      }
+    },
+    "iconv-lite": {
+      "version": "0.4.24",
+      "resolved": "https://registry.npmjs.org/iconv-lite/-/iconv-lite-0.4.24.tgz",
+      "integrity": "sha512-v3MXnZAcvnywkTUEZomIActle7RXXeedOR31wwl7VlyoXO4Qi9arvSenNQWne1TcRwhCL1HwLI21bEqdpj8/rA==",
+      "requires": {
+        "safer-buffer": ">= 2.1.2 < 3"
+      }
+    },
+    "is-potential-custom-element-name": {
+      "version": "1.0.1",
+      "resolved": "https://registry.npmjs.org/is-potential-custom-element-name/-/is-potential-custom-element-name-1.0.1.tgz",
+      "integrity": "sha512-bCYeRA2rVibKZd+s2625gGnGF/t7DSqDs4dP7CrLA1m7jKWz6pps0LpYLJN8Q64HtmPKJ1hrN3nzPNKFEKOUiQ=="
+    },
     "js-yaml": {
       "version": "4.1.0",
       "resolved": "https://registry.npmjs.org/js-yaml/-/js-yaml-4.1.0.tgz",
@@ -78,6 +272,54 @@
         "argparse": "^2.0.1"
       }
     },
+    "jsdom": {
+      "version": "16.7.0",
+      "resolved": "https://registry.npmjs.org/jsdom/-/jsdom-16.7.0.tgz",
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+      "requires": {
+        "abab": "^2.0.5",
+        "acorn": "^8.2.4",
+        "acorn-globals": "^6.0.0",
+        "cssom": "^0.4.4",
+        "cssstyle": "^2.3.0",
+        "data-urls": "^2.0.0",
+        "decimal.js": "^10.2.1",
+        "domexception": "^2.0.1",
+        "escodegen": "^2.0.0",
+        "form-data": "^3.0.0",
+        "html-encoding-sniffer": "^2.0.1",
+        "http-proxy-agent": "^4.0.1",
+        "https-proxy-agent": "^5.0.0",
+        "is-potential-custom-element-name": "^1.0.1",
+        "nwsapi": "^2.2.0",
+        "parse5": "6.0.1",
+        "saxes": "^5.0.1",
+        "symbol-tree": "^3.2.4",
+        "tough-cookie": "^4.0.0",
+        "w3c-hr-time": "^1.0.2",
+        "w3c-xmlserializer": "^2.0.0",
+        "webidl-conversions": "^6.1.0",
+        "whatwg-encoding": "^1.0.5",
+        "whatwg-mimetype": "^2.3.0",
+        "whatwg-url": "^8.5.0",
+        "ws": "^7.4.6",
+        "xml-name-validator": "^3.0.0"
+      }
+    },
+    "levn": {
+      "version": "0.3.0",
+      "resolved": "https://registry.npmjs.org/levn/-/levn-0.3.0.tgz",
+      "integrity": "sha1-OwmSTt+fCDwEkP3UwLxEIeBHZO4=",
+      "requires": {
+        "prelude-ls": "~1.1.2",
+        "type-check": "~0.3.2"
+      }
+    },
+    "lodash": {
+      "version": "4.17.21",
+      "resolved": "https://registry.npmjs.org/lodash/-/lodash-4.17.21.tgz",
+      "integrity": "sha512-v2kDEe57lecTulaDIuNTPy3Ry4gLGJ6Z1O3vE1krgXZNrsQ+LFTGHVxVjcXPs17LhbZVGedAJv8XZ1tvj5FvSg=="
+    },
     "mime-db": {
       "version": "1.48.0",
       "resolved": "https://registry.npmjs.org/mime-db/-/mime-db-1.48.0.tgz",
@@ -91,30 +333,187 @@
         "mime-db": "1.48.0"
       }
     },
+    "ms": {
+      "version": "2.1.2",
+      "resolved": "https://registry.npmjs.org/ms/-/ms-2.1.2.tgz",
+      "integrity": "sha512-sGkPx+VjMtmA6MX27oA4FBFELFCZZ4S4XqeGOXCv68tT+jb3vk/RyaKWP0PTKyWtmLSM0b+adUTEvbs1PEaH2w=="
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     "node-fetch": {
       "version": "2.6.1",
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     },
+    "nwsapi": {
+      "version": "2.2.0",
+      "resolved": "https://registry.npmjs.org/nwsapi/-/nwsapi-2.2.0.tgz",
+      "integrity": "sha512-h2AatdwYH+JHiZpv7pt/gSX1XoRGb7L/qSIeuqA6GwYoF9w1vP1cw42TO0aI2pNyshRK5893hNSl+1//vHK7hQ=="
+    },
+    "optionator": {
+      "version": "0.8.3",
+      "resolved": "https://registry.npmjs.org/optionator/-/optionator-0.8.3.tgz",
+      "integrity": "sha512-+IW9pACdk3XWmmTXG8m3upGUJst5XRGzxMRjXzAuJ1XnIFNvfhjjIuYkDvysnPQ7qzqVzLt78BCruntqRhWQbA==",
+      "requires": {
+        "deep-is": "~0.1.3",
+        "fast-levenshtein": "~2.0.6",
+        "levn": "~0.3.0",
+        "prelude-ls": "~1.1.2",
+        "type-check": "~0.3.2",
+        "word-wrap": "~1.2.3"
+      }
+    },
+    "parse5": {
+      "version": "6.0.1",
+      "resolved": "https://registry.npmjs.org/parse5/-/parse5-6.0.1.tgz",
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+      "integrity": "sha1-IZMqVJ9eUv/ZqCf1cOBL5iqX2lQ="
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+        "psl": "^1.1.33",
+        "punycode": "^2.1.1",
+        "universalify": "^0.1.2"
+      }
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+      "requires": {
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+      "resolved": "https://registry.npmjs.org/universalify/-/universalify-0.1.2.tgz",
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+      "version": "1.0.2",
+      "resolved": "https://registry.npmjs.org/w3c-hr-time/-/w3c-hr-time-1.0.2.tgz",
+      "integrity": "sha512-z8P5DvDNjKDoFIHK7q8r8lackT6l+jo/Ye3HOle7l9nICP9lf1Ci25fy9vHd0JOWewkIFzXIEig3TdKT7JQ5fQ==",
+      "requires": {
+        "browser-process-hrtime": "^1.0.0"
+      }
+    },
+    "w3c-xmlserializer": {
+      "version": "2.0.0",
+      "resolved": "https://registry.npmjs.org/w3c-xmlserializer/-/w3c-xmlserializer-2.0.0.tgz",
+      "integrity": "sha512-4tzD0mF8iSiMiNs30BiLO3EpfGLZUT2MSX/G+o7ZywDzliWQ3OPtTZ0PTC3B3ca1UAf4cJMHB+2Bf56EriJuRA==",
+      "requires": {
+        "xml-name-validator": "^3.0.0"
+      }
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+    "webidl-conversions": {
+      "version": "6.1.0",
+      "resolved": "https://registry.npmjs.org/webidl-conversions/-/webidl-conversions-6.1.0.tgz",
+      "integrity": "sha512-qBIvFLGiBpLjfwmYAaHPXsn+ho5xZnGvyGvsarywGNc8VyQJUMHJ8OBKGGrPER0okBeMDaan4mNBlgBROxuI8w=="
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+    "whatwg-encoding": {
+      "version": "1.0.5",
+      "resolved": "https://registry.npmjs.org/whatwg-encoding/-/whatwg-encoding-1.0.5.tgz",
+      "integrity": "sha512-b5lim54JOPN9HtzvK9HFXvBma/rnfFeqsic0hSpjtDbVxR3dJKLc+KB4V6GgiGOvl7CY/KNh8rxSo9DKQrnUEw==",
+      "requires": {
+        "iconv-lite": "0.4.24"
+      }
+    },
+    "whatwg-mimetype": {
+      "version": "2.3.0",
+      "resolved": "https://registry.npmjs.org/whatwg-mimetype/-/whatwg-mimetype-2.3.0.tgz",
+      "integrity": "sha512-M4yMwr6mAnQz76TbJm914+gPpB/nCwvZbJU28cUD6dR004SAxDLOOSUaB1JDRqLtaOV/vi0IC5lEAGFgrjGv/g=="
+    },
+    "whatwg-url": {
+      "version": "8.7.0",
+      "resolved": "https://registry.npmjs.org/whatwg-url/-/whatwg-url-8.7.0.tgz",
+      "integrity": "sha512-gAojqb/m9Q8a5IV96E3fHJM70AzCkgt4uXYX2O7EmuyOnLrViCQlsEBmF9UQIu3/aeAIp2U17rtbpZWNntQqdg==",
+      "requires": {
+        "lodash": "^4.7.0",
+        "tr46": "^2.1.0",
+        "webidl-conversions": "^6.1.0"
+      }
+    },
+    "word-wrap": {
+      "version": "1.2.3",
+      "resolved": "https://registry.npmjs.org/word-wrap/-/word-wrap-1.2.3.tgz",
+      "integrity": "sha512-Hz/mrNwitNRh/HUAtM/VT/5VH+ygD6DV7mYKZAtHOrbs8U7lvPS6xf7EJKMF0uW1KJCl0H701g3ZGus+muE5vQ=="
+    },
     "ws": {
       "version": "7.5.1",
       "resolved": "https://registry.npmjs.org/ws/-/ws-7.5.1.tgz",
       "integrity": "sha512-2c6faOUH/nhoQN6abwMloF7Iyl0ZS2E9HGtsiLrWn0zOOMWlhtDmdf/uihDt6jnuCxgtwGBNy6Onsoy2s2O2Ow=="
+    },
+    "xml-name-validator": {
+      "version": "3.0.0",
+      "resolved": "https://registry.npmjs.org/xml-name-validator/-/xml-name-validator-3.0.0.tgz",
+      "integrity": "sha512-A5CUptxDsvxKJEU3yO6DuWBSJz/qizqzJKOMIfUJHETbBw/sFaDxgd6fxm1ewUaM0jZ444Fc5vC5ROYurg/4Pw=="
+    },
+    "xmlchars": {
+      "version": "2.2.0",
+      "resolved": "https://registry.npmjs.org/xmlchars/-/xmlchars-2.2.0.tgz",
+      "integrity": "sha512-JZnDKK8B0RCDw84FNdDAIpZK+JuJw+s7Lz8nksI7SIuU3UXJJslUthsi+uWBUYOwPFwW7W7PRLRfUKpxjtjFCw=="
     }
   }
 }

package.json

@@ -1,6 +1,6 @@
 {
   "name": "supportbot",
-  "version": "7.1-pre-1",
+  "version": "7.1",
   "description": "SupportBot, a free open-source discord ticket application with ease of use.",
   "main": "index.js",
   "scripts": {
@@ -12,7 +12,9 @@
   "author": "Emerald Services",
   "license": "MIT",
   "dependencies": {
-    "discord.js": "^12.5.3",
+    "@discordjs/rest": "^0.1.0-canary.0",
+    "discord-api-types": "^0.23.1",
+    "discord.js": "^13.1.0",
     "js-yaml": "^4.1.0",
     "jsdom": "^16.7.0"
   }

storage/TicketID.json

@@ -1 +1,8 @@
-{}
+{
+    "854057237495676938": {
+        "id": 21
+    },
+    "597779408295821323": {
+        "id": 1
+    }
+}

supportbot-config.yml

@@ -9,14 +9,14 @@
 #
 #           Discord Support: https://emeraldsrv.dev/discord
 
-SupportBot_Version: "7.1 pre-1"
+SupportBot_Version: "7.2"
 
 # -------------------------
 #   General Configuration
 # -------------------------
 
-Token: "BOT_TOKEN_HERE"
-Prefix: "!!"
+Token: "BOT_TOKEN"
+Prefix: "-"
 Bot_Name: "SupportBot"
 
 DeleteMessages: true
@@ -26,7 +26,7 @@ DeleteMessages: true
 #  Activity Configuration
 # -------------------------
 
-BotActivity: "-help | SupportBot"
+BotActivity: "Need Help? -ticket"
 
 StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
 # Set The ActivityType to "STREAMING" for a streaming status!
@@ -39,7 +39,7 @@ ActivityType: "PLAYING"
 # -------------------------
 
 EmbedColour: "#f74343"
-EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"
+EmbedFooter: "SupportBot | An Advanced Ticket System"
 
 ErrorColour: "#d12519"
 SuccessColour: "#04b545"
@@ -60,24 +60,21 @@ AutoRole: true
 AutoRole_Role: "Member"
 LockdownRole: "@everyone"
 
-Staff: "Staff"
-Admin: "Admin"
+Staff: "Server Staff"
+Admin: "Server Admin"
 TicketBlackListRole: "Blacklisted"
-
 # -------------------------
 #  Tickets Configuration
 # -------------------------
 
-# --- General Config ---
-#     --- Start ---
-
-TicketCategory: "▬▬ TICKETS ▬▬"
+TicketCategory: "Support Tickets"
 TicketChannel: "ticket"
 
 TicketLog: "ticket-logs"
 TranscriptLog: "transcripts"
 
 TranscriptTitle: "Ticket Transcript"
+TicketLog_Title: "Ticket Log"
 TicketBlackListMessage: "You are not allowed to open a ticket"
 
 TicketSubject: "description"
@@ -116,7 +113,6 @@ ReactionImage: "https://wallpapercave.com/wp/wp4462546.jpg"
 # <@%ticketauthor%> - Tags the user who created the ticket.
 # <#%ticketid%> - Mentions the ticket channel.
 
-
 Ticket_Title: "Server Support | %ticketusername%"
 TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
 
@@ -129,47 +125,68 @@ AddedUser: "👍 <@%user%> has been added to this ticket"
 RemovedUser: "👍 <@%user%> has been removed from this ticket"
 
 
+# --- Buttons Config ---
+#      --- Start ---
+
+# Discord Button Colour Selection
+# PRIMARY - Blurple
+# DANGER - Red
+# SUCCESS - Green
+# Secondary - Grey
+
 TicketLockReaction: "🔒"
 TicketDeleteReaction: "⛔"
+LockTicketCategory: "Archive"
+
+TicketCloseEmoji: "❌"
+TicketDeleteEmoji: "⛔"
+TicketLockEmoji: "🔒"
+
+TicketCloseColour: "DANGER"
+TicketDeleteColour: "DANGER"
+TicketLockColour: "PRIMARY"
+
+TicketDept1Colour: "PRIMARY"
+TicketDept2Colour: "PRIMARY"
+TicketDept3Colour: "PRIMARY"
+
+TicketDept1Emoji: "1️⃣"
+TicketDept2Emoji: "2️⃣"
+TicketDept3Emoji: "3️⃣"
 
 TranscriptSavedMessage: "📝 **Transcript Saved!**"
 TicketLockMessage: "❌ **Ticket Locked!**"
 TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
 TicketDeleteTime: 5000 # Time must be set in miliseconds.
 
-# --- Closing Config ---
-#    --- Start ---
-
-ClosingTicket: ":warning: You have requested to close your support ticket."
-ClosingConfirmation_Word: "confirm"
-CloseConfirmation: true
-
 # --- Departments Config ---
 #     --- Start ---
 
 TicketDepartments: true
 
 AllowStaff: true
-# If set to true users with the "Staff" role will not be able to view tickets 
+# If set to false users with the "Staff" role will not be able to view tickets 
 # without a valid department role set below.
 
 # Set to false to allow "Staff" to see tickets whether its a department for them or not.
 
-DepartmentEmoji_1: "🙋"
-DepartmentEmoji_2: "💸"
-DepartmentEmoji_3: "📗"
-# Ticket emojis, the emojis are what users will need to react with inorder to proceed furthur if departments are enabled.
-
 DepartmentTitle_1: "Support"
 DepartmentTitle_2: "Billing"
-DepartmentTitle_3: "Other"
+DepartmentTitle_3: "Marketing"
 # Ticket department title, This is the title for a ticket department to help users know what is available.
 
-DepartmentRole_1: "Support"
-DepartmentRole_2: "Admin"
-DepartmentRole_3: "Support"
+DepartmentRole_1: "Support Team"
+DepartmentRole_2: "Billing Team"
+DepartmentRole_3: "Marketing Team"
 # Ticket roles are the roles that will be able to gain access to tickets depending on what department has been choosen. 
 
+# --- Closing Config ---
+#    --- Start ---
+
+ClosingTicket: ":warning: You have requested to close your support ticket."
+ClosingConfirmation_Word: "confirm"
+CloseConfirmation: false
+
 # --------------------------------
 #  System Messages Configuration
 # --------------------------------
@@ -187,6 +204,8 @@ SystemMessage_Type: "embed"
 SystemMessage_Icon: "USER"
 # USER - This will display the user's icon of who joins.
 # BOT - This will display the bot's icon when a someone joins.
+# CUSTOM - This will allow you to use a custom image, set this below!
+SystemMessageIcon_URL: "https://imgur.com/example.png"
 
 Welcome_Title: "User Joined!"
 WelcomeMessage: "Hello %member%, Welcome to %guildname%!"
@@ -220,6 +239,12 @@ SuggestionStarter: "What would you like to suggest?"
 SuggestReact_1: 👍
 SuggestReact_2: 👎
 
+SuggestionMessage_Icon: "USER"
+# USER - This will display the user's icon of who joins.
+# BOT - This will display the bot's icon when a someone joins.
+# CUSTOM - This will allow you to use a custom image, set this below!
+SuggestionIcon_URL: "https://imgur.com/example.png"
+
 # ----------------------------
 #  Announcement Configuration
 # ----------------------------
@@ -234,6 +259,12 @@ AnnouncementStarter: "What would you like to announce?"
 #  Moderation Configuration
 # --------------------------
 
+ChatLog_Title: "Chat Log"
+ChatLogChannel: "chat-logs"
+ChatLogColour: "#1BA30C"
+ChatLog_Thumbnail: "https://cdn.iconscout.com/icon/free/png-256/chat-2639493-2187526.png"
+ChatLogSavedMessage: "📝 **Channel Transcript Saved!**"
+
 BanTitle: "User Banned!"
 DaysBannedFor: 7
 BanLogColour: "#D911B4"
@@ -272,6 +303,7 @@ RenameTicket: "rename"
 
 # --- Staff/Admin Commands ---
 
+ChatLog: "transcript"
 BotSay: "say"
 PurgeMessage: "purge"
 
@@ -286,6 +318,8 @@ BlacklistUser: "blacklist"
 
 # --- Command Messages ---
 
+BotSayDesc: "Say something with the bot"
+ChatLogDesc: "Get a transcript of a channel"
 NewTicketDesc: "Create a new support ticket"
 AnnounceDesc: "Create a server announcement"
 CloseTicketDesc: "Close your support ticket"
@@ -295,7 +329,6 @@ HelpDesc: "Get a list of all the commands"
 RemoveUserDesc: "Remove a user from a support ticket"
 AddUserDesc: "Add a user to a support ticket"
 SuggestionDesc: "Create a server suggestion"
-BotSayDesc: "Say something with the bot"
 BanDesc: "Ban a member from this server."
 KickDesc: "Kick a member from this server."
 PurgeDesc: "Purge messages from the chat."
@@ -307,4 +340,4 @@ IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use thi
 InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
 UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
 NoValidTicket: ":warning: You cannot execute this command here. This command is used when closing a ticket."
-TicketExists: ":warning: This ticket cannot be opened, It already exists!"
+TicketExists: ":warning: This ticket cannot be opened, It already exists!"