SupportBot 7.1 Release

Features all-new ticket system with new reaction technology enabling you to delete & lock tickets with one-click!

commands/botSay.js

@@ -48,4 +48,4 @@ module.exports = {
 
     } 
     
-};
+};

commands/help.js

@@ -33,12 +33,13 @@ module.exports = {
             staffCommands += `**${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>** ${supportbot.RemoveUserDesc}\n`
             staffCommands += `**${supportbot.Prefix}${supportbot.BotSay}** ${supportbot.BotSayDesc}\n` 
             staffCommands += `**${supportbot.Prefix}${supportbot.PurgeMessage}** ${supportbot.PurgeDesc}\n` 
+            staffCommands += `**${supportbot.Prefix}${supportbot.ChatLog}** ${supportbot.ChatLogDesc}\n` 
 	    
         let adminCommands = "";
             adminCommands += `**${supportbot.Prefix}${supportbot.AnnounceCommand}** ${supportbot.AnnounceDesc} \`Admin Only\`\n` 
             adminCommands += `**${supportbot.Prefix}${supportbot.BanUser}** ${supportbot.BanDesc} \`Admin Only\` \n` 
             adminCommands += `**${supportbot.Prefix}${supportbot.KickUser}** ${supportbot.KickDesc} \`Admin Only\` \n` 
-            adminCommands += `**${supportbot.Prefix}${supportbot.BlacklistUser}** ${supportbot.BlacklistDesc} \`Admin Only\` \n` 
+            adminCommands += `**${supportbot.Prefix}${supportbot.BlacklistUser}** ${supportbot.BlacklistDesc} \`Admin Only\` \n`
             
         const HelpEmbed1 = new Discord.MessageEmbed()
             .setTitle(supportbot.Bot_Name)

commands/suggest.js

@@ -40,10 +40,20 @@ module.exports = {
                 .setColor(supportbot.EmbedColour)
                 .setFooter(supportbot.EmbedFooter)
 
-                .setTitle(supportbot.SuggestionTitle)
-                .setDescription(`\`\`\`${suggestion}\`\`\``)
+                .addField(supportbot.SuggestionTitle, suggestion, true)
+                .addField("From", `<@${message.author.id}>`, true)
 
-                .addFields( { name: "From", value: `<@${message.author.id}>`, inline: false }, )
+                if (supportbot.SuggestionMessage_Icon === "BOT") {
+                    SuggestionMessage.setThumbnail(bot.user.displayAvatarURL())
+                }
+        
+                if (supportbot.SuggestionMessage_Icon === "USER") {
+                    SuggestionMessage.setThumbnail(message.author.displayAvatarURL())
+                }
+
+                if (supportbot.SuggestionMessage_Icon === "CUSTOM") {
+                    SuggestionMessage.setThumbnail(supportbot.SuggestionIcon_URL)
+                }
 
             locateChannel.send({ embed: SuggestionMessage }).then(async function(msg) {
                 msg.react(supportbot.SuggestReact_1).then(() => msg.react(supportbot.SuggestReact_2));

commands/ticket.js

@@ -208,7 +208,7 @@ module.exports = {
             .setColor(supportbot.ErrorColour);
   
           const TicketLogs = new Discord.MessageEmbed()
-            .setTitle("Ticket Log")
+            .setTitle(supportbot.TicketLog_Title)
             .setThumbnail(supportbot.Ticket_Thumbnail)
             .addFields(
               { name: 'Ticket', value: `<#${channel.id}>` },

commands/transcript.js

@@ -0,0 +1,66 @@
+// SupportBot, Created by Emerald Services
+// Announce
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.ChatLog,
+    description: supportbot.ChatLogDesc,
+
+    execute(message, args) {
+        if (supportbot.DeleteMessages) message.delete();
+
+        let name = message.channel.name;
+    
+        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
+            let html = '';
+    
+            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
+            html += `<strong>--- Channel Transcript ---</strong><br>`;
+            html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
+            html += `<strong>Channel:</strong> ${name}<br>`;
+            html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
+    
+            msgs.forEach( msg => {
+                if ( msg.content ) {
+                    html += `<strong>User:</strong> ${msg.author.tag}<br>`;
+                    html += `<strong>Message:</strong> ${msg.content}<br>`;
+                    html += `-----<br><br>`;
+                }
+            });
+    
+            const TranscriptSavedEmbed = new Discord.MessageEmbed()
+              .setDescription(supportbot.ChatLogSavedMessage)
+              .setColor(supportbot.SuccessColour)
+            message.channel.send({embed: TranscriptSavedEmbed})
+
+            const errornochannel = new Discord.MessageEmbed()
+                .setTitle("SupportBot Error!")
+                .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
+                .setColor(supportbot.ErrorColour);
+  
+            const ChatLogs = new Discord.MessageEmbed()
+                .setTitle(supportbot.ChatLog_Title)
+                .setThumbnail(supportbot.ChatLog_Thumbnail)
+                .addFields(
+                    { name: 'Channel', value: `<#${message.channel.id}>` },
+                    { name: 'User', value: `<@${message.author.id}>` },
+                )
+                .setColor(supportbot.EmbedColour)
+                .setFooter(supportbot.EmbedFooter)
+
+            let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.ChatLogChannel) || message.guild.channels.cache.find(LocateChannel => LocateChannel.id === supportbot.ChatLogChannel)
+  
+            if(!locateChannel) return message.channel.send({ embed: errornochannel });
+    
+            locateChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
+            locateChannel.send({ embed: ChatLogs });
+    
+        })
+    }
+}

events/guildMemberAdd.js

@@ -36,6 +36,10 @@ module.exports = async (bot, member) => {
             GuildAddMember.setThumbnail(member.user.displayAvatarURL())
         }
 
+        if (supportbot.SystemMessage_Icon === "CUSTOM") {
+          SuggestionMessage.setThumbnail(supportbot.SystemMessageIcon_URL)
+      }
+
 
         if (supportbot.SystemMessage_EmbedFooter) {
             GuildAddMember.setFooter(supportbot.EmbedFooter)

package-lock.json

@@ -19,6 +19,16 @@
         "mime-types": "^2.1.12"
       }
     },
+    "@tootallnate/once": {
+      "version": "1.1.2",
+      "resolved": "https://registry.npmjs.org/@tootallnate/once/-/once-1.1.2.tgz",
+      "integrity": "sha512-RbzJvlNzmRq5c3O09UipeuXno4tA1FE6ikOjxZK0tuxVv3412l64l5t1W5pj4+rJq9vpkm/kwiR07aZXnsKPxw=="
+    },
+    "abab": {
+      "version": "2.0.5",
+      "resolved": "https://registry.npmjs.org/abab/-/abab-2.0.5.tgz",
+      "integrity": "sha512-9IK9EadsbHo6jLWIpxpR6pL0sazTXV6+SQv25ZB+F7Bj9mJNaOc4nCRabwd5M/JwmUa8idz6Eci6eKfJryPs6Q=="
+    },
     "abort-controller": {
       "version": "3.0.0",
       "resolved": "https://registry.npmjs.org/abort-controller/-/abort-controller-3.0.0.tgz",
@@ -27,6 +37,40 @@
         "event-target-shim": "^5.0.0"
       }
     },
+    "acorn": {
+      "version": "8.4.1",
+      "resolved": "https://registry.npmjs.org/acorn/-/acorn-8.4.1.tgz",
+      "integrity": "sha512-asabaBSkEKosYKMITunzX177CXxQ4Q8BSSzMTKD+FefUhipQC70gfW5SiUDhYQ3vk8G+81HqQk7Fv9OXwwn9KA=="
+    },
+    "acorn-globals": {
+      "version": "6.0.0",
+      "resolved": "https://registry.npmjs.org/acorn-globals/-/acorn-globals-6.0.0.tgz",
+      "integrity": "sha512-ZQl7LOWaF5ePqqcX4hLuv/bLXYQNfNWw2c0/yX/TsPRKamzHcTGQnlCjHT3TsmkOUVEPS3crCxiPfdzE/Trlhg==",
+      "requires": {
+        "acorn": "^7.1.1",
+        "acorn-walk": "^7.1.1"
+      },
+      "dependencies": {
+        "acorn": {
+          "version": "7.4.1",
+          "resolved": "https://registry.npmjs.org/acorn/-/acorn-7.4.1.tgz",
+          "integrity": "sha512-nQyp0o1/mNdbTO1PO6kHkwSrmgZ0MT/jCCpNiwbUjGoRN4dlBhqJtoQuCnEOKzgTVwg0ZWiCoQy6SxMebQVh8A=="
+        }
+      }
+    },
+    "acorn-walk": {
+      "version": "7.2.0",
+      "resolved": "https://registry.npmjs.org/acorn-walk/-/acorn-walk-7.2.0.tgz",
+      "integrity": "sha512-OPdCF6GsMIP+Az+aWfAAOEt2/+iVDKE7oy6lJ098aoe59oAmK76qV6Gw60SbZ8jHuG2wH058GF4pLFbYamYrVA=="
+    },
+    "agent-base": {
+      "version": "6.0.2",
+      "resolved": "https://registry.npmjs.org/agent-base/-/agent-base-6.0.2.tgz",
+      "integrity": "sha512-RZNwNclF7+MS/8bDg70amg32dyeZGZxiDuQmZxKLAlQjr3jGyLx+4Kkk58UO7D2QdgFIQCovuSuZESne6RG6XQ==",
+      "requires": {
+        "debug": "4"
+      }
+    },
     "argparse": {
       "version": "2.0.1",
       "resolved": "https://registry.npmjs.org/argparse/-/argparse-2.0.1.tgz",
@@ -37,6 +81,11 @@
       "resolved": "https://registry.npmjs.org/asynckit/-/asynckit-0.4.0.tgz",
       "integrity": "sha1-x57Zf380y48robyXkLzDZkdLS3k="
     },
+    "browser-process-hrtime": {
+      "version": "1.0.0",
+      "resolved": "https://registry.npmjs.org/browser-process-hrtime/-/browser-process-hrtime-1.0.0.tgz",
+      "integrity": "sha512-9o5UecI3GhkpM6DrXr69PblIuWxPKk9Y0jHBRhdocZ2y7YECBFCsHm79Pr3OyR2AvjhDkabFJaDJMYRazHgsow=="
+    },
     "combined-stream": {
       "version": "1.0.8",
       "resolved": "https://registry.npmjs.org/combined-stream/-/combined-stream-1.0.8.tgz",
@@ -45,6 +94,54 @@
         "delayed-stream": "~1.0.0"
       }
     },
+    "cssom": {
+      "version": "0.4.4",
+      "resolved": "https://registry.npmjs.org/cssom/-/cssom-0.4.4.tgz",
+      "integrity": "sha512-p3pvU7r1MyyqbTk+WbNJIgJjG2VmTIaB10rI93LzVPrmDJKkzKYMtxxyAvQXR/NS6otuzveI7+7BBq3SjBS2mw=="
+    },
+    "cssstyle": {
+      "version": "2.3.0",
+      "resolved": "https://registry.npmjs.org/cssstyle/-/cssstyle-2.3.0.tgz",
+      "integrity": "sha512-AZL67abkUzIuvcHqk7c09cezpGNcxUxU4Ioi/05xHk4DQeTkWmGYftIE6ctU6AEt+Gn4n1lDStOtj7FKycP71A==",
+      "requires": {
+        "cssom": "~0.3.6"
+      },
+      "dependencies": {
+        "cssom": {
+          "version": "0.3.8",
+          "resolved": "https://registry.npmjs.org/cssom/-/cssom-0.3.8.tgz",
+          "integrity": "sha512-b0tGHbfegbhPJpxpiBPU2sCkigAqtM9O121le6bbOlgyV+NyGyCmVfJ6QW9eRjz8CpNfWEOYBIMIGRYkLwsIYg=="
+        }
+      }
+    },
+    "data-urls": {
+      "version": "2.0.0",
+      "resolved": "https://registry.npmjs.org/data-urls/-/data-urls-2.0.0.tgz",
+      "integrity": "sha512-X5eWTSXO/BJmpdIKCRuKUgSCgAN0OwliVK3yPKbwIWU1Tdw5BRajxlzMidvh+gwko9AfQ9zIj52pzF91Q3YAvQ==",
+      "requires": {
+        "abab": "^2.0.3",
+        "whatwg-mimetype": "^2.3.0",
+        "whatwg-url": "^8.0.0"
+      }
+    },
+    "debug": {
+      "version": "4.3.2",
+      "resolved": "https://registry.npmjs.org/debug/-/debug-4.3.2.tgz",
+      "integrity": "sha512-mOp8wKcvj7XxC78zLgw/ZA+6TSgkoE2C/ienthhRD298T7UNwAg9diBpLRxC0mOezLl4B0xV7M0cCO6P/O0Xhw==",
+      "requires": {
+        "ms": "2.1.2"
+      }
+    },
+    "decimal.js": {
+      "version": "10.3.1",
+      "resolved": "https://registry.npmjs.org/decimal.js/-/decimal.js-10.3.1.tgz",
+      "integrity": "sha512-V0pfhfr8suzyPGOx3nmq4aHqabehUZn6Ch9kyFpV79TGDTWFmHqUqXdabR7QHqxzrYolF4+tVmJhUG4OURg5dQ=="
+    },
+    "deep-is": {
+      "version": "0.1.3",
+      "resolved": "https://registry.npmjs.org/deep-is/-/deep-is-0.1.3.tgz",
+      "integrity": "sha1-s2nW+128E+7PUk+RsHD+7cNXzzQ="
+    },
     "delayed-stream": {
       "version": "1.0.0",
       "resolved": "https://registry.npmjs.org/delayed-stream/-/delayed-stream-1.0.0.tgz",
@@ -65,11 +162,108 @@
         "ws": "^7.4.4"
       }
     },
+    "domexception": {
+      "version": "2.0.1",
+      "resolved": "https://registry.npmjs.org/domexception/-/domexception-2.0.1.tgz",
+      "integrity": "sha512-yxJ2mFy/sibVQlu5qHjOkf9J3K6zgmCxgJ94u2EdvDOV09H+32LtRswEcUsmUWN72pVLOEnTSRaIVVzVQgS0dg==",
+      "requires": {
+        "webidl-conversions": "^5.0.0"
+      },
+      "dependencies": {
+        "webidl-conversions": {
+          "version": "5.0.0",
+          "resolved": "https://registry.npmjs.org/webidl-conversions/-/webidl-conversions-5.0.0.tgz",
+          "integrity": "sha512-VlZwKPCkYKxQgeSbH5EyngOmRp7Ww7I9rQLERETtf5ofd9pGeswWiOtogpEO850jziPRarreGxn5QIiTqpb2wA=="
+        }
+      }
+    },
+    "escodegen": {
+      "version": "2.0.0",
+      "resolved": "https://registry.npmjs.org/escodegen/-/escodegen-2.0.0.tgz",
+      "integrity": "sha512-mmHKys/C8BFUGI+MAWNcSYoORYLMdPzjrknd2Vc+bUsjN5bXcr8EhrNB+UTqfL1y3I9c4fw2ihgtMPQLBRiQxw==",
+      "requires": {
+        "esprima": "^4.0.1",
+        "estraverse": "^5.2.0",
+        "esutils": "^2.0.2",
+        "optionator": "^0.8.1",
+        "source-map": "~0.6.1"
+      }
+    },
+    "esprima": {
+      "version": "4.0.1",
+      "resolved": "https://registry.npmjs.org/esprima/-/esprima-4.0.1.tgz",
+      "integrity": "sha512-eGuFFw7Upda+g4p+QHvnW0RyTX/SVeJBDM/gCtMARO0cLuT2HcEKnTPvhjV6aGeqrCB/sbNop0Kszm0jsaWU4A=="
+    },
+    "estraverse": {
+      "version": "5.2.0",
+      "resolved": "https://registry.npmjs.org/estraverse/-/estraverse-5.2.0.tgz",
+      "integrity": "sha512-BxbNGGNm0RyRYvUdHpIwv9IWzeM9XClbOxwoATuFdOE7ZE6wHL+HQ5T8hoPM+zHvmKzzsEqhgy0GrQ5X13afiQ=="
+    },
+    "esutils": {
+      "version": "2.0.3",
+      "resolved": "https://registry.npmjs.org/esutils/-/esutils-2.0.3.tgz",
+      "integrity": "sha512-kVscqXk4OCp68SZ0dkgEKVi6/8ij300KBWTJq32P/dYeWTSwK41WyTxalN1eRmA5Z9UU/LX9D7FWSmV9SAYx6g=="
+    },
     "event-target-shim": {
       "version": "5.0.1",
       "resolved": "https://registry.npmjs.org/event-target-shim/-/event-target-shim-5.0.1.tgz",
       "integrity": "sha512-i/2XbnSz/uxRCU6+NdVJgKWDTM427+MqYbkQzD321DuCQJUqOuJKIA0IM2+W2xtYHdKOmZ4dR6fExsd4SXL+WQ=="
     },
+    "fast-levenshtein": {
+      "version": "2.0.6",
+      "resolved": "https://registry.npmjs.org/fast-levenshtein/-/fast-levenshtein-2.0.6.tgz",
+      "integrity": "sha1-PYpcZog6FqMMqGQ+hR8Zuqd5eRc="
+    },
+    "form-data": {
+      "version": "3.0.1",
+      "resolved": "https://registry.npmjs.org/form-data/-/form-data-3.0.1.tgz",
+      "integrity": "sha512-RHkBKtLWUVwd7SqRIvCZMEvAMoGUp0XU+seQiZejj0COz3RI3hWP4sCv3gZWWLjJTd7rGwcsF5eKZGii0r/hbg==",
+      "requires": {
+        "asynckit": "^0.4.0",
+        "combined-stream": "^1.0.8",
+        "mime-types": "^2.1.12"
+      }
+    },
+    "html-encoding-sniffer": {
+      "version": "2.0.1",
+      "resolved": "https://registry.npmjs.org/html-encoding-sniffer/-/html-encoding-sniffer-2.0.1.tgz",
+      "integrity": "sha512-D5JbOMBIR/TVZkubHT+OyT2705QvogUW4IBn6nHd756OwieSF9aDYFj4dv6HHEVGYbHaLETa3WggZYWWMyy3ZQ==",
+      "requires": {
+        "whatwg-encoding": "^1.0.5"
+      }
+    },
+    "http-proxy-agent": {
+      "version": "4.0.1",
+      "resolved": "https://registry.npmjs.org/http-proxy-agent/-/http-proxy-agent-4.0.1.tgz",
+      "integrity": "sha512-k0zdNgqWTGA6aeIRVpvfVob4fL52dTfaehylg0Y4UvSySvOq/Y+BOyPrgpUrA7HylqvU8vIZGsRuXmspskV0Tg==",
+      "requires": {
+        "@tootallnate/once": "1",
+        "agent-base": "6",
+        "debug": "4"
+      }
+    },
+    "https-proxy-agent": {
+      "version": "5.0.0",
+      "resolved": "https://registry.npmjs.org/https-proxy-agent/-/https-proxy-agent-5.0.0.tgz",
+      "integrity": "sha512-EkYm5BcKUGiduxzSt3Eppko+PiNWNEpa4ySk9vTC6wDsQJW9rHSa+UhGNJoRYp7bz6Ht1eaRIa6QaJqO5rCFbA==",
+      "requires": {
+        "agent-base": "6",
+        "debug": "4"
+      }
+    },
+    "iconv-lite": {
+      "version": "0.4.24",
+      "resolved": "https://registry.npmjs.org/iconv-lite/-/iconv-lite-0.4.24.tgz",
+      "integrity": "sha512-v3MXnZAcvnywkTUEZomIActle7RXXeedOR31wwl7VlyoXO4Qi9arvSenNQWne1TcRwhCL1HwLI21bEqdpj8/rA==",
+      "requires": {
+        "safer-buffer": ">= 2.1.2 < 3"
+      }
+    },
+    "is-potential-custom-element-name": {
+      "version": "1.0.1",
+      "resolved": "https://registry.npmjs.org/is-potential-custom-element-name/-/is-potential-custom-element-name-1.0.1.tgz",
+      "integrity": "sha512-bCYeRA2rVibKZd+s2625gGnGF/t7DSqDs4dP7CrLA1m7jKWz6pps0LpYLJN8Q64HtmPKJ1hrN3nzPNKFEKOUiQ=="
+    },
     "js-yaml": {
       "version": "4.1.0",
       "resolved": "https://registry.npmjs.org/js-yaml/-/js-yaml-4.1.0.tgz",
@@ -78,6 +272,54 @@
         "argparse": "^2.0.1"
       }
     },
+    "jsdom": {
+      "version": "16.7.0",
+      "resolved": "https://registry.npmjs.org/jsdom/-/jsdom-16.7.0.tgz",
+      "integrity": "sha512-u9Smc2G1USStM+s/x1ru5Sxrl6mPYCbByG1U/hUmqaVsm4tbNyS7CicOSRyuGQYZhTu0h84qkZZQ/I+dzizSVw==",
+      "requires": {
+        "abab": "^2.0.5",
+        "acorn": "^8.2.4",
+        "acorn-globals": "^6.0.0",
+        "cssom": "^0.4.4",
+        "cssstyle": "^2.3.0",
+        "data-urls": "^2.0.0",
+        "decimal.js": "^10.2.1",
+        "domexception": "^2.0.1",
+        "escodegen": "^2.0.0",
+        "form-data": "^3.0.0",
+        "html-encoding-sniffer": "^2.0.1",
+        "http-proxy-agent": "^4.0.1",
+        "https-proxy-agent": "^5.0.0",
+        "is-potential-custom-element-name": "^1.0.1",
+        "nwsapi": "^2.2.0",
+        "parse5": "6.0.1",
+        "saxes": "^5.0.1",
+        "symbol-tree": "^3.2.4",
+        "tough-cookie": "^4.0.0",
+        "w3c-hr-time": "^1.0.2",
+        "w3c-xmlserializer": "^2.0.0",
+        "webidl-conversions": "^6.1.0",
+        "whatwg-encoding": "^1.0.5",
+        "whatwg-mimetype": "^2.3.0",
+        "whatwg-url": "^8.5.0",
+        "ws": "^7.4.6",
+        "xml-name-validator": "^3.0.0"
+      }
+    },
+    "levn": {
+      "version": "0.3.0",
+      "resolved": "https://registry.npmjs.org/levn/-/levn-0.3.0.tgz",
+      "integrity": "sha1-OwmSTt+fCDwEkP3UwLxEIeBHZO4=",
+      "requires": {
+        "prelude-ls": "~1.1.2",
+        "type-check": "~0.3.2"
+      }
+    },
+    "lodash": {
+      "version": "4.17.21",
+      "resolved": "https://registry.npmjs.org/lodash/-/lodash-4.17.21.tgz",
+      "integrity": "sha512-v2kDEe57lecTulaDIuNTPy3Ry4gLGJ6Z1O3vE1krgXZNrsQ+LFTGHVxVjcXPs17LhbZVGedAJv8XZ1tvj5FvSg=="
+    },
     "mime-db": {
       "version": "1.48.0",
       "resolved": "https://registry.npmjs.org/mime-db/-/mime-db-1.48.0.tgz",
@@ -91,30 +333,187 @@
         "mime-db": "1.48.0"
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 }

package.json

@@ -1,6 +1,6 @@
 {
   "name": "supportbot",
-  "version": "7.1-pre-1",
+  "version": "7.1",
   "description": "SupportBot, a free open-source discord ticket application with ease of use.",
   "main": "index.js",
   "scripts": {

supportbot-config.yml

@@ -9,14 +9,14 @@
 #
 #           Discord Support: https://emeraldsrv.dev/discord
 
-SupportBot_Version: "7.1 pre-1"
+SupportBot_Version: "7.1"
 
 # -------------------------
 #   General Configuration
 # -------------------------
 
 Token: "BOT_TOKEN_HERE"
-Prefix: "!!"
+Prefix: "!"
 Bot_Name: "SupportBot"
 
 DeleteMessages: true
@@ -78,6 +78,7 @@ TicketLog: "ticket-logs"
 TranscriptLog: "transcripts"
 
 TranscriptTitle: "Ticket Transcript"
+TicketLog_Title: "Ticket Log"
 TicketBlackListMessage: "You are not allowed to open a ticket"
 
 TicketSubject: "description"
@@ -116,7 +117,6 @@ ReactionImage: "https://wallpapercave.com/wp/wp4462546.jpg"
 # <@%ticketauthor%> - Tags the user who created the ticket.
 # <#%ticketid%> - Mentions the ticket channel.
 
-
 Ticket_Title: "Server Support | %ticketusername%"
 TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
 
@@ -144,32 +144,6 @@ ClosingTicket: ":warning: You have requested to close your support ticket."
 ClosingConfirmation_Word: "confirm"
 CloseConfirmation: true
 
-# --- Departments Config ---
-#     --- Start ---
-
-TicketDepartments: true
-
-AllowStaff: true
-# If set to true users with the "Staff" role will not be able to view tickets 
-# without a valid department role set below.
-
-# Set to false to allow "Staff" to see tickets whether its a department for them or not.
-
-DepartmentEmoji_1: "🙋"
-DepartmentEmoji_2: "💸"
-DepartmentEmoji_3: "📗"
-# Ticket emojis, the emojis are what users will need to react with inorder to proceed furthur if departments are enabled.
-
-DepartmentTitle_1: "Support"
-DepartmentTitle_2: "Billing"
-DepartmentTitle_3: "Other"
-# Ticket department title, This is the title for a ticket department to help users know what is available.
-
-DepartmentRole_1: "Support"
-DepartmentRole_2: "Admin"
-DepartmentRole_3: "Support"
-# Ticket roles are the roles that will be able to gain access to tickets depending on what department has been choosen. 
-
 # --------------------------------
 #  System Messages Configuration
 # --------------------------------
@@ -187,6 +161,8 @@ SystemMessage_Type: "embed"
 SystemMessage_Icon: "USER"
 # USER - This will display the user's icon of who joins.
 # BOT - This will display the bot's icon when a someone joins.
+# CUSTOM - This will allow you to use a custom image, set this below!
+SystemMessageIcon_URL: "https://imgur.com/example.png"
 
 Welcome_Title: "User Joined!"
 WelcomeMessage: "Hello %member%, Welcome to %guildname%!"
@@ -220,6 +196,12 @@ SuggestionStarter: "What would you like to suggest?"
 SuggestReact_1: 👍
 SuggestReact_2: 👎
 
+SuggestionMessage_Icon: "USER"
+# USER - This will display the user's icon of who joins.
+# BOT - This will display the bot's icon when a someone joins.
+# CUSTOM - This will allow you to use a custom image, set this below!
+SuggestionIcon_URL: "https://imgur.com/example.png"
+
 # ----------------------------
 #  Announcement Configuration
 # ----------------------------
@@ -234,6 +216,12 @@ AnnouncementStarter: "What would you like to announce?"
 #  Moderation Configuration
 # --------------------------
 
+ChatLog_Title: "Chat Log"
+ChatLogChannel: "chat-logs"
+ChatLogColour: "#1BA30C"
+ChatLog_Thumbnail: "https://cdn.iconscout.com/icon/free/png-256/chat-2639493-2187526.png"
+ChatLogSavedMessage: "📝 **Channel Transcript Saved!**"
+
 BanTitle: "User Banned!"
 DaysBannedFor: 7
 BanLogColour: "#D911B4"
@@ -272,6 +260,7 @@ RenameTicket: "rename"
 
 # --- Staff/Admin Commands ---
 
+ChatLog: "transcript"
 BotSay: "say"
 PurgeMessage: "purge"
 
@@ -286,6 +275,8 @@ BlacklistUser: "blacklist"
 
 # --- Command Messages ---
 
+BotSayDesc: "Say something with the bot"
+ChatLogDesc: "Get a transcript of a channel"
 NewTicketDesc: "Create a new support ticket"
 AnnounceDesc: "Create a server announcement"
 CloseTicketDesc: "Close your support ticket"
@@ -295,7 +286,6 @@ HelpDesc: "Get a list of all the commands"
 RemoveUserDesc: "Remove a user from a support ticket"
 AddUserDesc: "Add a user to a support ticket"
 SuggestionDesc: "Create a server suggestion"
-BotSayDesc: "Say something with the bot"
 BanDesc: "Ban a member from this server."
 KickDesc: "Kick a member from this server."
 PurgeDesc: "Purge messages from the chat."