282 lines
13 KiB
JavaScript
Executable File
282 lines
13 KiB
JavaScript
Executable File
// SupportBot, Created by Emerald Services
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// Ticket Command
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const Discord = require("discord.js");
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const bot = new Discord.Client()
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const fs = require("fs")
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const yaml = require('js-yaml');
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const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
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const TicketNumberID = require('../utils/TicketNumber.js');
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const reacted = [];
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module.exports = {
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name: supportbot.NewTicket,
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description: supportbot.NewTicketDesc,
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execute(message, args) {
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if (!message.channel.name === supportbot.ReactionChannel) {
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if (supportbot.DeleteMessages == "true") message.delete();
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}
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let reactionUser = message.guild.members.cache.get(message.author.id)
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if (reactionUser.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || reactionUser.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
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return message.channel.send(`<@${message.author.id}> ${supportbot.TicketBlackListMessage}`).then(msg => {
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msg.delete({timeout: 3500})
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})
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}
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console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.NewTicket}!`);
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// Ticket ID
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let ticketNumberID = TicketNumberID.pad(message.guild.id);
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// Ticket Subject
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const TicketSubject = args || supportbot.NoTicketSubject;
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// Ticket Exists
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const TicketExists = new Discord.MessageEmbed()
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.setTitle("Ticket Exists!")
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.setDescription(`${supportbot.TicketExists}`)
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.setColor(supportbot.WarningColour)
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if (message.guild.channels.cache.find(SupportTicket => SupportTicket.name === `${supportbot.TicketChannel}-${ticketNumberID}`))
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return message.channel.send({ embed: TicketExists });
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message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`, {
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type: "text",
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}).then(SupportTicket => {
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let AllUsers = message.guild.roles.cache.find(everyone => everyone.name === '@everyone')
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let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
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let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
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let DeptRole1 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_1}`)
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let DeptRole2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_2}`)
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let DeptRole3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_3}`)
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SupportTicket.updateOverwrite(AllUsers, {
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VIEW_CHANNEL: false,
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READ_MESSAGES: false,
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SEND_MESSAGES: false,
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})
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SupportTicket.updateOverwrite(message.author, {
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VIEW_CHANNEL: true,
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READ_MESSAGES: true,
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SEND_MESSAGES: true,
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})
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SupportTicket.updateOverwrite(SupportStaff, {
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VIEW_CHANNEL: true,
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READ_MESSAGES: true,
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SEND_MESSAGES: true,
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})
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SupportTicket.updateOverwrite(Admins, {
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VIEW_CHANNEL: true,
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READ_MESSAGES: true,
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SEND_MESSAGES: true,
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})
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// Ticket Category
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let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory)
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if (TicketCategory) {
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SupportTicket.setParent(TicketCategory.id)
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} else {
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if (message.guild.channels.cache.get(supportbot.TicketCategory)) {
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SupportTicket.setParent(message.guild.channels.cache.get(supportbot.TicketCategory).id);
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}
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}
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// Ticket Created, Message Sent
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if (supportbot.AllowTicketMentions === "true") {
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SupportTicket.send(`<@${message.author.id}>`)
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}
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const TicketMessage = new Discord.MessageEmbed()
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.setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
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.setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
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.setColor(supportbot.EmbedColour)
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if (supportbot.TicketSubject === "embed") {
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if (TicketSubject != 'No Reason Provided.') {
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TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
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}
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}
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if (supportbot.TicketSubject === "description") {
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if (TicketSubject != 'No Reason Provided.') {
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SupportTicket.setTopic(`Reason: ${TicketSubject} - User ID: ${message.author.id} - Ticket: ${SupportTicket.name}`)
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}
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}
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if (supportbot.TicketDepartments === "true") {
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TicketMessage.addFields({ name: 'Departments', value: `${supportbot.DepartmentEmoji_1} **${supportbot.DepartmentTitle_1}**\n${supportbot.DepartmentEmoji_2} **${supportbot.DepartmentTitle_2}**\n${supportbot.DepartmentEmoji_3} **${supportbot.DepartmentTitle_3}**` })
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}
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SupportTicket.send({ embed: TicketMessage }).then( async function(msg) {
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const Emoji_1 = supportbot.DepartmentEmoji_1;
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const Emoji_2 = supportbot.DepartmentEmoji_2;
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const Emoji_3 = supportbot.DepartmentEmoji_3;
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reacted[ticketNumberID] = false;
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if (supportbot.TicketDepartments === "true") {
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await msg.react(Emoji_1);
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await msg.react(Emoji_2);
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await msg.react(Emoji_3);
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let filter = (reaction, user) => {
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if (user.id !== message.author.id) return;
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if (typeof reacted[ticketNumberID] !== "boolean") return;
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delete reacted[ticketNumberID];
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if (reaction.emoji.name === Emoji_1) {
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SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
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SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
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SupportTicket.updateOverwrite(DeptRole1, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
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if (supportbot.AllowStaff === "true") {
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SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
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}
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if (supportbot.AllowStaff === "false") {
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SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
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}
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const Department1 = new Discord.MessageEmbed()
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.setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_1} Department**. Please provide us information regarding your query.`)
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.setColor(supportbot.EmbedColour)
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SupportTicket.send({ embed: Department1 });
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if (supportbot.AllowTicketMentions === "true") {
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SupportTicket.send(`@here`)
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}
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}
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if (reaction.emoji.name === Emoji_2) {
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SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
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SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
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SupportTicket.updateOverwrite(DeptRole2, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
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if (supportbot.AllowStaff === "true") {
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SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
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}
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if (supportbot.AllowStaff === "false") {
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SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
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}
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const Department2 = new Discord.MessageEmbed()
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.setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_2} Department**. Please provide us information regarding your query.`)
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.setColor(supportbot.EmbedColour)
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SupportTicket.send({ embed: Department2 });
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if (supportbot.AllowTicketMentions === "true") {
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SupportTicket.send(`@here`)
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}
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}
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if (reaction.emoji.name === `${Emoji_3}`) {
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SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
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SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
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SupportTicket.updateOverwrite(DeptRole3, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
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SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
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if (supportbot.AllowStaff === "true") {
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SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
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}
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if (supportbot.AllowStaff === "false") {
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SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
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}
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const Department3 = new Discord.MessageEmbed()
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.setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_3} Department**. Please provide us information regarding your query.`)
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.setColor(supportbot.EmbedColour)
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SupportTicket.send({ embed: Department3 });
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if (supportbot.AllowTicketMentions === "true") {
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SupportTicket.send(`@here`)
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}
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}
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return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== message.author.id;
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}
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msg.awaitReactions(filter, {
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max: 4,
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time: 60000,
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errors: ['time']
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}).then(async collected => {
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});
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setTimeout(async function() {
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if (typeof reacted[ticketNumberID] == "boolean") {
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delete reacted[ticketNumberID];
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//delete channel because didn't react in a minute
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}
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}, 60000);
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}
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});
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if (message.channel.name === supportbot.ReactionChannel) {
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const CreatedTicket = new Discord.MessageEmbed()
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.setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
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.setColor(supportbot.EmbedColour)
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message.channel.send({embed: CreatedTicket}).then((r) => {
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r.delete({ timeout:5000 })
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})
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} else {
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const CreatedTicket = new Discord.MessageEmbed()
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.setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
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.setColor(supportbot.EmbedColour)
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message.channel.send({embed: CreatedTicket});
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}
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fs.writeFileSync("./storage/SupportTickets.json", '{\n "ticket": "' + SupportTicket.name + '", \n "id":' + message.author.id + "\n}", (err) => {
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if (!err) return;
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console.error(err)
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})
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// Ticket Logs
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const errornochannel = new Discord.MessageEmbed()
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.setTitle("SupportBot Error!")
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.setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
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.setColor(supportbot.ErrorColour);
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const TicketLogs = new Discord.MessageEmbed()
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.setTitle("Ticket Log")
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.setThumbnail(supportbot.Ticket_Thumbnail)
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.addFields(
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{ name: 'Ticket', value: `<#${SupportTicket.id}>` },
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{ name: 'User', value: `<@${message.author.id}>` },
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)
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.setColor(supportbot.EmbedColour)
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.setFooter(supportbot.EmbedFooter)
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let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog)
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if(!locateChannel) return message.channel.send({ embed: errornochannel });
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locateChannel.send({ embed: TicketLogs });
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})
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}
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};
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