231 lines
10 KiB
JavaScript
231 lines
10 KiB
JavaScript
// SupportBot, Created by Emerald Services
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// Ticket Command
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const Discord = require("discord.js");
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const bot = new Discord.Client()
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const fs = require("fs")
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const yaml = require('js-yaml');
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const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
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const TicketNumberID = require('../utils/TicketNumber.js');
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module.exports = {
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name: supportbot.NewTicket,
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description: supportbot.NewTicketDesc,
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async execute(message, args) {
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if (!message.channel.name === supportbot.ReactionChannel || !message.channel.id === supportbot.ReactionChannel) {
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if (supportbot.DeleteMessages) message.delete();
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}
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let reactionUser = message.guild.members.cache.get(message.author.id)
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if (reactionUser.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || reactionUser.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
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return message.channel.send(`<@${message.author.id}> ${supportbot.TicketBlackListMessage}`).then(msg => {
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msg.delete({timeout: 3500})
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})
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}
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// Ticket ID
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let ticketNumberID = TicketNumberID.pad(message.guild.id);
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// Ticket Subject
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const TicketSubject = args || supportbot.NoTicketSubject;
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const channel = await message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`);
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if (message.channel.name === supportbot.ReactionChannel || message.channel.id === supportbot.ReactionChannel) {
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const CreatedTicket = new Discord.MessageEmbed()
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.setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
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.setColor(supportbot.EmbedColour)
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message.channel.send({embed: CreatedTicket}).then((r) => {
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r.delete({ timeout:5000 })
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})
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} else {
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const CreatedTicket = new Discord.MessageEmbed()
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.setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
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.setColor(supportbot.EmbedColour)
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message.channel.send({embed: CreatedTicket});
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}
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// Ticket Category
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let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory) || message.guild.channels.cache.find(category => category.id === supportbot.TicketCategory)
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// Locate Roles
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let StaffMember = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
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let ServerAdmins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) || message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
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if (TicketCategory) {
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channel.setParent(TicketCategory.id)
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}
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channel.updateOverwrite(message.guild.id, {
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SEND_MESSAGES: false,
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VIEW_CHANNEL: false
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})
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channel.updateOverwrite(message.author, {
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SEND_MESSAGES: true,
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VIEW_CHANNEL: true
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})
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channel.updateOverwrite(StaffMember, {
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SEND_MESSAGES: true,
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VIEW_CHANNEL: true
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})
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channel.updateOverwrite(ServerAdmins, {
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SEND_MESSAGES: true,
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VIEW_CHANNEL: true
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})
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// Ticket Created, Message Sent
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if (supportbot.AllowTicketMentions) {
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channel.send(`<@${message.author.id}>`)
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}
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const TicketMessage = new Discord.MessageEmbed()
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.setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
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.setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
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.setColor(supportbot.EmbedColour)
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if (supportbot.TicketSubject === "embed") {
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if (TicketSubject != 'No Reason Provided.') {
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TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
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}
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}
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if (supportbot.TicketSubject === "description") {
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if (TicketSubject != 'No Reason Provided.') {
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channel.setTopic(`Reason: ${TicketSubject} - User ID: ${message.author.id} - Ticket: ${channel.name}`)
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}
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}
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const reactionMessage = await channel.send({
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embed: TicketMessage
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}).then( async function(ticketmsg) {
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await ticketmsg.react(supportbot.TicketLockReaction)
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await ticketmsg.react(supportbot.TicketDeleteReaction)
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const collector = ticketmsg.createReactionCollector(
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(reaction, user) => message.guild.roles.cache.find((staff) => staff.name === supportbot.Staff),
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{ dispose: true }
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);
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collector.on('collect', (reaction, user) => {
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switch (reaction.emoji.name) {
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case supportbot.TicketLockReaction:
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channel.updateOverwrite(message.author, {
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SEND_MESSAGES: false,
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VIEW_CHANNEL: true
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});
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const LockTicketEmbed = new Discord.MessageEmbed()
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.setDescription(supportbot.TicketLockMessage)
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.setColor(supportbot.EmbedColour)
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channel.send({embed: LockTicketEmbed})
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break;
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case supportbot.TicketDeleteReaction:
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const DeleteTicketEmbed = new Discord.MessageEmbed()
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.setDescription(supportbot.TicketDeleteMessage)
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.setColor(supportbot.EmbedColour)
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channel.send({embed: DeleteTicketEmbed})
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let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || message.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
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let user = message.author;
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let reason = args.join(" ") || "No Reason Provided.";
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let name = message.channel.name;
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let ticketChannel = message.channel;
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message.channel.send(`**${supportbot.ClosingTicket}**`)
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.then(() => {
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const logEmbed = new Discord.MessageEmbed()
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.setTitle(supportbot.TranscriptTitle)
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.setColor(supportbot.EmbedColour)
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.setFooter(supportbot.EmbedFooter)
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.addField("Closed By", message.author.tag)
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.addField("Reason", reason);
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message.channel.messages.fetch({ limit: 100 }).then( msgs => {
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let html = '';
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msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
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html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
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html += `<strong>Ticket:</strong> ${ticketChannel.name}<br>`;
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html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
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msgs.forEach( msg => {
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if ( msg.content ) {
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html += `<strong>User:</strong> ${msg.author.tag}<br>`;
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html += `<strong>Message:</strong> ${msg.content}<br>`;
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html += `-----<br><br>`;
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}
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});
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logChannel.send(logEmbed).catch(err => {
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message.reply(err)
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})
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const TranscriptSavedEmbed = new Discord.MessageEmbed()
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.setDescription(supportbot.TranscriptSavedMessage)
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.setColor(supportbot.SuccessColour)
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channel.send({embed: TranscriptSavedEmbed})
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logChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
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setTimeout(() => channel.delete(), supportbot.TicketDeleteTime);
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})
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}).catch( () => {
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m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
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});
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break;
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}
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});
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})
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fs.writeFileSync("./storage/SupportTickets.json", '{\n "ticket": "' + channel.name + '", \n "id":' + message.author.id + "\n}", (err) => {
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if (!err) return;
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console.error(err)
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})
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// Ticket Logs
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const errornochannel = new Discord.MessageEmbed()
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.setTitle("SupportBot Error!")
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.setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
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.setColor(supportbot.ErrorColour);
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const TicketLogs = new Discord.MessageEmbed()
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.setTitle("Ticket Log")
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.setThumbnail(supportbot.Ticket_Thumbnail)
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.addFields(
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{ name: 'Ticket', value: `<#${channel.id}>` },
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{ name: 'User', value: `<@${message.author.id}>` },
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)
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.setColor(supportbot.EmbedColour)
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.setFooter(supportbot.EmbedFooter)
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let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog) || message.guild.channels.cache.find(LocateChannel => LocateChannel.id === supportbot.TicketLog)
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if(!locateChannel) return message.channel.send({ embed: errornochannel });
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locateChannel.send({ embed: TicketLogs });
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}
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}
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