Update README.md

Added ticket transcripts

README.md

@@ -1,10 +1,7 @@
-<h1 align="center">SupportBot v4.0.1</h1>
-<h4 align="center">A Self Hosted discord application</h4>
+<h1 align="center">SupportBot v5</h1>
+<h4 align="center">#1 Discord Support System</h4>
 
 <p align="center">
-    <a href="https://discord.gg/hmWgxdF">
-    <img src="https://discordapp.com/api/guilds/516345301985132552/widget.png?style=shield" alt="Discord Server">
-  </a>
   <img src="https://img.shields.io/badge/Made%20with-NodeJS-blue.svg" alt="Made with NodeJS">
   <img src="https://img.shields.io/github/release/EmeraldRusher/SupportBot.svg" alt="GitHub release">
   <img src="https://img.shields.io/github/package-json/dependency-version/EmeraldRusher/SupportBot/discord.js.svg" alt="GitHub package.json dependency version (prod)">
@@ -18,7 +15,7 @@ SupportBot is a free & open source discord bot for your server that has the capa
 | 2.x     | 🚫                 | Discontinued       |
 | 3.x     | ✔️                 | Supported          |
 | 4.x     | ✔️                 | Supported          |
-| Premium | ❌                 | Not released yet   |
+| 5.x     | ✔️                 | Supported          |
 
 # Getting Started
 Firstly you will need to download the resource, Once you have downloaded the resource open a new tab in your browser and go to https://discordapp.com/developers/applications/. Create a new application and then open your app and select bot and then create your bot. Copy the bot token and paste it where it says ``"token": "BOT TOKEN HERE",`` in the ``settings.json`` file.
@@ -112,16 +109,10 @@ Once you have setup your discord application such as invited the bot and added y
 ```
 
 # Contributors List
-<p>
-  <a href="https://github.com/iJosGCS">
-    <img src="https://cdn.discordapp.com/avatars/199237487648833556/cdd7d976b75698b19e3c6b64e1dcdceb.png?size=32" alt="iJosGCS Profile">
-    <strong>@iJosGCS</strong>
-  </a>
-</p>
 <p>
   <a href="https://github.com/RedstoneGamez">
     <img src="https://cdn.discordapp.com/avatars/282610987801247744/9567e0674a5a6d371bb5d6efb956d57b.png?size=32" alt="RedstoneGamez Profile">
-    <strong>@RedstoneGamez</strong>
+    <strong>RedstoneGamez</strong>
   </a>
 </p>
 
@@ -129,7 +120,7 @@ Once you have setup your discord application such as invited the bot and added y
 
 # Community
 <p align="center">
-    <a href="https://discord.gg/hmWgxdF">
+    <a href="https://discord.gg/tNt95Ba">
     <img src="https://discordapp.com/api/guilds/516345301985132552/widget.png?style=banner1" alt="Discord Server">
   </a>
 </p>

commands/close.js

@@ -1,58 +1,125 @@
 // SupportBot
 // Command: Close Ticket
 
-const Discord = require("discord.js");
+const Discord = require( "discord.js" );
 const bot = new Discord.Client()
 
-bot.settings = require("../settings.json");
+bot.settings = require( "../settings.json" );
 
-exports.run = (bot, message, args) => {
+/**
+ * @param {Discord.Message} message
+ */
+exports.run = ( bot, message, args ) => {
     message.delete();
 
-    const outsideticket = new Discord.RichEmbed()
-    .setDescription(`:x: Cannot use this command becase you are outside a ticket channel.`)
-    .setColor(bot.settings.colour) 
-if (!message.channel.name.startsWith(`ticket-`)) return message.channel.send({embed: outsideticket});
-const close1 = new Discord.RichEmbed()
-    .setDescription(`Looks like you have come to the end of your support ticket\nPlease confirm that you want to close your ticket by saying ||**confirm**||`)
-    .setFooter("Your request will be avoided in 20 seconds")
-    .setColor(bot.settings.colour)
-message.channel.send({embed: close1}).then(m => {
-    message.channel.awaitMessages(response => response.content === `confirm`, {
-        max: 1,
-        time: 10000,
-        errors: ['time'],
 
-    }).then((collected) => {
-        message.channel.delete();
+    if ( !message.channel.name.startsWith( `ticket-` ) ) {
+        const embed = new Discord.RichEmbed()
+            .setDescription( `:x: Cannot use this command becase you are outside a ticket channel.` )
+            .setColor( bot.settings.colour );
 
-    }).catch(() => {
-        m.edit('Close ticket request, timedout').then(m2 => {
-        m2.delete();
-    }, 3000);
+        message.channel.send( embed );
+        return;
+    }
 
-    });
-});
+    const closeRequestEmbed = new Discord.RichEmbed()
+        .setDescription( `Looks like you have come to the end of your support ticket\nPlease confirm that you want to close your ticket by saying ||**confirm**||` )
+        .setFooter( "Your request will be avoided in 20 seconds" )
+        .setColor( bot.settings.colour )
 
-console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Close_Command}`)
+
+    message.channel.send( closeRequestEmbed ).then( m => {
+        message.channel.awaitMessages( response => response.content.toLowerCase() === `confirm`, {
+            max: 1,
+            time: 20 * 1000,
+            errors: [ 'time' ],
+
+        } ).then( collected => {
+            let logChannel = message.guild.channels.find( channel => channel.name === bot.settings.Transcript_Logs );
+
+            let user = message.author;
+
+            let reason = args.join( " " ) || "No reason provided.";
+
+            let name = message.channel.name;
+            let ticketChannel = message.channel;
+
+            message.channel.send( bot.settings.Ticket_Closing )
+                .then( () => {
+                    const logEmbed = new Discord.RichEmbed()
+                        .setTitle( bot.settings.Transcript_Title )
+                        .setColor( bot.settings.colour )
+                        .setFooter( bot.settings.footer )
+                        .addField( "Ticket Author", user )
+                        .addField( "Closed By", message.author.tag )
+                        .addField( "Reason", reason );
+
+                    message.channel.fetchMessages( { limit: 100 } )
+                        .then( msgs => {
+                            let txt = '';
+
+                            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
+
+                            txt += `${message.guild.name}\n`;
+                            txt += `#${ticketChannel.name}\n`;
+                            txt += `${msgs.size} messages\n\n\n`;
+
+                            msgs.forEach( msg => {
+                                if ( msg.content ) {
+                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
+                                    txt += `${msg.content}\n`;
+                                    txt += `-----\n\n`;
+                                }
+                            } );
+
+                            message.author.send( `A transcript has been generated for the ticket you closed.` );
+                            message.author.send( new Discord.Attachment( Buffer.from( txt ), `${name}.txt` ) );
+
+                            logChannel.send( logEmbed );
+                            logChannel.send( new Discord.Attachment( Buffer.from( txt ), `${name}.txt` ) );
+
+                            message.channel.delete();
+
+                            // message.channel.fetchMessages( { limit: 100, before: msgs.last().id } )
+
+                            //     .then( msg => {
+                            //         const merged = msgs.concat( msg );
+                            //         const output = merged.reduce( ( out, msg ) => {
+                            //             out += `[${message.createdAt}] ${message.author.tag}: ${message.cleanContent ? message.cleanContent.replace( /\n/g, '\r\n' ) : ''}\r\n`;
+                            //             return out;
+                            //         }, '' );
+
+                            //         log.send( { files: [ { attachment: Buffer.from( output, 'utf8' ), name: `${name}.txt` } ] } ).then( c.delete() ).catch( console.error ); // sends the file to logs
+                            //         return log.send( embed1 ).catch( console.error );
+                            //     } )
+                        } );
+                } )
+
+        } ).catch( () => {
+            m.edit( 'The request to close the ticket has timed out.' ).then( m2 => m2.delete( 3000 ) );
+        } );
+    } );
+
+    console.log( `\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Close_Command}` )
 
     const CMDLog = new Discord.RichEmbed()
-        .setTitle(bot.settings.Commands_Log_Title)
-        .addField(`User`, `<@${message.author.id}>`)
-        .addField(`Command`, bot.settings.Close_Command, true)
-        .addField(`Channel`, message.channel, true)
-        .addField(`Executed At`, message.createdAt, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
+        .setTitle( bot.settings.Commands_Log_Title )
+        .addField( `User`, `<@${message.author.id}>` )
+        .addField( `Command`, bot.settings.Close_Command, true )
+        .addField( `Channel`, message.channel, true )
+        .addField( `Executed At`, message.createdAt, true )
+        .setColor( bot.settings.colour )
+        .setFooter( bot.settings.footer )
 
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}`);
-    if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
-    
-    CommandLog.send(CMDLog);
+    let CommandLog = message.guild.channels.find( LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}` );
+    if ( !CommandLog ) return message.channel.send( `:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json``` );
+
+    CommandLog.send( CMDLog );
 
 
 }
 
+
 exports.help = {
     name: bot.settings.Close_Command,
-}
+}

commands/forceclose.js

@@ -25,8 +25,41 @@ const outsideticket = new Discord.RichEmbed()
     .setDescription(`:x: Cannot use this command becase you are outside a ticket channel.`)
     .setColor(bot.settings.colour)    
 if (!message.channel.name.startsWith(`ticket-`)) return message.channel.send({embed: outsideticket});
-message.channel.delete();
+        const log = message.guild.channels.find(channel => channel.name === bot.settings.Transcript_Logs)
+        const uID = message.author
+        const reason = args.join(" ") || "No Reason Provided.";
+        const name = message.channel.name;
+        const c = message.channel;
+      message.channel.send(`Your ticket is currently closing`)
+      
+      .then(() => {
+            
+        const embed1 = new Discord.RichEmbed()
+            .setTitle(bot.settings.Transcript_Title)
+            .setColor(bot.settings.colour)
+            .setFooter(bot.settings.footer)
+            .addField("Ticket Author", uID)
+            .addField("Closed By", message.author.tag)
+            .addField("Reason", reason)
+        message.channel.fetchMessages({ limit: 100 })
+        
+        .then(msgs => {
+            message.channel.fetchMessages({ limit: 100, before: msgs.last().id })
+        
+        .then(msg => {
+            const merged = msgs.concat(msg);
+            const output = merged.reduce((out, msg) => {
+            out += `[${message.createdAt}] ${message.author.tag}: ${message.cleanContent ? message.cleanContent.replace(/\n/g, '\r\n') : ''}\r\n`;
+            return out;
+        }, '');
 
+            log.send({ files: [{ attachment: Buffer.from(output, 'utf8'), name: `${name}.txt` }] }).then(c.delete()).catch(console.error); // sends the file to logs
+            return log.send(embed1).catch(console.error);
+        })
+    });
+})
+
+ 
 console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Forceclose_Command}`)
 
     const CMDLog = new Discord.RichEmbed()
@@ -47,4 +80,4 @@ console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${
 
 exports.help = {
     name: bot.settings.Forceclose_Command,
-}
+}

commands/help.js

@@ -12,22 +12,23 @@ exports.run = (bot, message, args) => {
     let userCommands = "";
         userCommands += `**${bot.settings.prefix}${bot.settings.Link_Command}**: Get some important links!\n`;
         userCommands += `**${bot.settings.prefix}${bot.settings.Ping_Command}**: Check the bots ping. Pong!\n`;
-	    userCommands += `**${bot.settings.prefix}${bot.settings.Ticket_Command} <reason>**: Create a support ticket\n`;
+	userCommands += `**${bot.settings.prefix}${bot.settings.Ticket_Command} <reason>**: Create a support ticket\n`;
         userCommands += `**${bot.settings.prefix}${bot.settings.Close_Command}**: Close your support ticket\n`;
         userCommands += `**${bot.settings.prefix}${bot.settings.Suggest_Command} <suggestion>**: Create a server suggestion\n`;
         userCommands += `**${bot.settings.prefix}${bot.settings.Report_Command} <user> <reason>**: Create a server suggestion\n`;
 	
     let supportCommands = "";
-	    supportCommands += `**${bot.settings.prefix}${bot.settings.Add_Command} <user>**: Adds a user to a ticket\n`;
+	supportCommands += `**${bot.settings.prefix}${bot.settings.Add_Command} <user>**: Adds a user to a ticket\n`;
         supportCommands += `**${bot.settings.prefix}${bot.settings.Remove_Command} <user>**: Removes a user from a ticket\n`;
         supportCommands += `**${bot.settings.prefix}${bot.settings.Forceclose_Command}**: Forceclose a support ticket\n`;
-	    supportCommands += `**${bot.settings.prefix}${bot.settings.Rename_Command}**: Rename a support ticket\n`;
+	supportCommands += `**${bot.settings.prefix}${bot.settings.Rename_Command}**: Rename a support ticket\n`;
 
         let staffCommands = "";
 	staffCommands += `**${bot.settings.prefix}${bot.settings.Announcement_Command} <message>**: Create a bot announcement\n`;
         staffCommands += `**${bot.settings.prefix}${bot.settings.Say_Command} <message>**: Send a message as the bot\n`;
         staffCommands += `**${bot.settings.prefix}${bot.settings.Lockchat_Command}**: Lock the chat channel\n`;
         staffCommands += `**${bot.settings.prefix}${bot.settings.UnLockchat_Command}**: UnLock the chat channel\n`;
+	staffCommands += `**${bot.settings.prefix}${bot.settings.Poll_Command}**: Create a poll\n`;
 
     const embed = new Discord.RichEmbed()
         .setTitle(bot.settings.botname)

commands/ticket.js

@@ -12,33 +12,6 @@ exports.run = (bot, message, args) => {
     const ID = Math.floor(Math.random() * 10) + 2000;
     const subject = args.join(" ") || `${bot.settings.Default_Ticket_Reason}`;
 
-    // Ticket Reactions
-    const reactembed = new Discord.RichEmbed()
-        .setColor(bot.settings.colour)
-        .setDescription(`${bot.settings.Ticket_React_Message}`);
-    message.channel.send(reactembed)
-		.then(function(msg) {
-
-		msg.react('✅').then(() => msg.react('❎'));
-
-		const filter = (reaction, user) => {
-			return ['✅', '❎'].includes(reaction.emoji.name) && user.id !== msg.author.id;
-        };
-
-        msg.awaitReactions(filter, { max: 1, time: 60000, errors: ['time'] })
-            .then(collected => {
-                const reaction = collected.first();
-
-		    if (reaction.emoji.name === '❎') {
-
-                const successEmbed = new Discord.RichEmbed()
-                    .setDescription(`:tickets: <@${message.author.id}> You have canceled your support request.`)
-                    .setColor(bot.settings.colour);
-                message.channel.send(successEmbed);
-         }
-
-            if (reaction.emoji.name === '✅') {
-
     const alreadyopen = new Discord.RichEmbed()
         .setDescription(`:x: Cannot create a ticket because **ticket-${message.author.username}** already exists.`)
         .setColor(bot.settings.colour)
@@ -74,10 +47,11 @@ exports.run = (bot, message, args) => {
         }
         
     const ticketopened = new Discord.RichEmbed()
-        .setDescription(`:white_check_mark: <@${message.author.id}> You ticket has been created <#${TicketChannel.id}>`)
-        .setColor(bot.settings.colour)
+        .setTitle(":white_check_mark: Support Ticket Created")
+        .setDescription(`<@${message.author.id}> your support ticket created successfully`)
+        .addField("Your Ticket:", `<#${TicketChannel.id}>`)
+        .setColor(bot.settings.Ticket_Colour)
     message.channel.send({embed: ticketopened});
-
     // Ticket Message - ( Able to edit this message via the settings.json file )
     const ticketMessage = `Hi! <@${message.author.id}>\n${bot.settings.Ticket_Message}`;
 
@@ -92,7 +66,7 @@ exports.run = (bot, message, args) => {
     const TicketMessage = new Discord.RichEmbed()
         .setDescription(ticketMessage, true)
         .addField("Available Departments", `${Emoji_1} ${Department_1}\n${Emoji_2} ${Department_2}\n${Emoji_3} ${Department_3}`)
-        .setColor(bot.settings.colour)
+        .setColor(bot.settings.Ticket_Colour)
         .setFooter(bot.settings.footer)
 
         if (subject != 'No Subject.') {
@@ -172,15 +146,8 @@ exports.run = (bot, message, args) => {
     if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
     
     CommandLog.send(CMDLog);
-
-  }
-
-        })
-
-    })
-
-  };
+    }
 
 exports.help = {
     name: bot.settings.Ticket_Command,
-}
+}

index.js

@@ -7,7 +7,7 @@
 
 // Resource: SupportBot
 // Developed by Emerald Services
-// Version: 4.2.0
+// Version: 5.0.0
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -48,13 +48,12 @@ fs.readdir("./sb-addons/", (err, files) => {
 
 bot.on("ready", async () => {
   bot.user.setActivity(bot.settings.BotStatus, {type:"PLAYING"});
-    console.log(`\u001b[31m`, `------------[ SupportBot ]------------`)
-    console.log(`\u001b[32m`, `Thank you for using SupportBot\n If you have any issues\n contact our team and we will\n give you furthur instructions\nContact us on discord if you require any support discord.gg/SPKDBX9`)
-    console.log(`\u001b[31m`, `------------[ SupportBot ]------------`)
-
-    console.log(`\u001b[31m`, `\n\n------------[ SupportBot Stats ]------------`)
-    console.log(`\u001b[32m`, `Bot Username: ${bot.user.username}\nInvite Link: https://discordapp.com/api/oauth2/authorize?client_id=${bot.user.username}&permissions=8&scope=bot`)
-    console.log(`\u001b[31m`, `------------[ SupportBot Stats ]------------`)
+    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
+    console.log(`\u001b[37m`, `Emerald Services has successfully connected to discord`)
+    console.log(`\u001b[37m`, `Invite your bot with https://discordapp.com/api/oauth2/authorize?client_id=516372960110444574&permissions=8&scope=bot`)
+    console.log(`\u001b[37m`, `© ️SupportBot created by Emerald Services`)
+    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
+    console.log(`\u001b[43;1m \u001b[37m \u001b[1m`, `If you require any assistance you can contact us at discord, https://discord.gg/tNt95Ba`)
 
 });
 

settings.json

@@ -1,8 +1,8 @@
 {
-    "SupportBot": "v4.2.0",
+    "SupportBot": "v5.0",
 
     "token": "BOT_TOKEN_HERE",
-    "prefix": "dev-",
+    "prefix": "-",
     "botname": "SupportBot",
     "colour": "#13bd2a",
     "footer": "Support Bot, By Emerald Services",
@@ -22,7 +22,11 @@
     "Ticket_Message": "Your support ticket has been opened successfully\nPlease allow us some time to reach out to you.",
     "Ticket_Logs": "ticket-logs",
     "Default_Ticket_Reason": "No Subject",
-    "Ticket_React_Message": ":mailbox: React to create your support ticket.",
+    
+    "Ticket_Colour": "#000e42",
+    "Transcript_Logs": "ticket-data",
+    "Transcript_Title": "Support Transcript",
+    "Ticket_Closing": "Your ticket is currently closing",
     
     "Ticket_Department_1": "Support",
     "Ticket_Department_2": "Security",