Pre-2

Revamp of ticket system

README.md

@@ -1,10 +1,13 @@
-  > #### SupportBot
->
-> - SupportBot is a free to use discord ticket system that is highly customisable to your own brand, 
-Why use a branded ticket bot when you have the ability to match your ticket bot with your servers name. 
->
-> - Our Support team is over at [Discord](https://discord.com/invite/jspKFcE) ready to assist with any questions, concerns or setup information regarding SupportBot.
->
-> - [Download via Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518)
-> - [Download via MC-Market](https://www.mc-market.org/resources/8940/)
-
+  ![imgur](https://i.imgur.com/TQj40Mt.png)
+  
+  ## What is SupportBot?
+  
+  SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customisation to match your own brand. 
+  
+  ## Quick Links
+  
+  **|** [Discord](https://emeraldsrv.dev/discord) **|**
+  [Hosting](https://emeraldsrv.dev/hosting) **|**
+  [Documentation](https://docs.emeraldsrv.dev) **|**
+  [Download via Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518) **|**
+  [Download via MC-Market](https://www.mc-market.org/resources/8940/) **|**

commands/addUser.js

@@ -12,11 +12,10 @@ module.exports = {
     description: supportbot.AddUserDesc,
 
     execute(message, args) {
-        if (supportbot.DeleteMessages == "true") message.delete();
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.AddUser}!`);
-
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
+        if (supportbot.DeleteMessages) message.delete();
+        
+        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
+        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) || message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
 
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")

commands/announce.js

@@ -14,11 +14,9 @@ module.exports = {
 
     execute(message, args) {
 	    
-	if (supportbot.DeleteMessages == "true") message.delete();
+	if (supportbot.DeleteMessages) message.delete();
 	    
-        let locateChannel = message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.name === supportbot.AnnouncementChannel);
-
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.AnnounceCommand}!`);
+        let locateChannel = message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.name === supportbot.AnnouncementChannel) || message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.id === supportbot.AnnouncementChannel)
 
         const errornochannel = new Discord.MessageEmbed()
             .setTitle("Invalid Channel")
@@ -27,7 +25,7 @@ module.exports = {
 
         if(!locateChannel) return message.channel.send({ embed: errornochannel });
 
-        let Admins = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin);
+        let Admins = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
 
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")

commands/ban.js

@@ -13,11 +13,9 @@ module.exports = {
     description: supportbot.BanDesc,
 
     execute(message, args, member) {
-	if (supportbot.DeleteMessages == "true") message.delete();
+	if (supportbot.DeleteMessages) message.delete();
 	    
-        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin);
-
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.BanUser}!`);
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
 
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")
@@ -27,7 +25,7 @@ module.exports = {
             if (!message.member.roles.cache.has(SupportStaff.id)) 
                 return message.channel.send({ embed: NoPerms });
 
-            let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel);
+            let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
 
         const errornochannel = new Discord.MessageEmbed()
             .setTitle("Invalid Channel")

commands/blacklistUser.js

@@ -13,11 +13,9 @@ module.exports = {
     description: supportbot.BlacklistDesc,
 
     execute(message, args) {
-        if (supportbot.DeleteMessages == "true") message.delete();
+        if (supportbot.DeleteMessages) message.delete();
 
-        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin);
-
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.BlacklistUser}!`);
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
 
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")
@@ -28,7 +26,7 @@ module.exports = {
             return message.channel.send({ embed: NoPerms });
         }
 
-        let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel);
+        let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
 
         const user = message.mentions.members.first() || message.guild.members.cache.get(args[0]);
 
@@ -70,7 +68,7 @@ module.exports = {
             .setDescription(`${user} is already blacklisted`)
             .setColor(supportbot.ErrorColour)
         
-        if(user.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || reactionUser.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
+        if(user.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || user.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
             return message.channel.send({
                 embed: embed4
             })
@@ -99,4 +97,4 @@ module.exports = {
 
     }
 
-};
+};

commands/botSay.js

@@ -13,11 +13,9 @@ module.exports = {
     description: supportbot.BotSayDesc,
 
     execute(message, args) {
-	if (supportbot.DeleteMessages == "true") message.delete();
+	if (supportbot.DeleteMessages) message.delete();
 	    
-        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff);
-
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.BotSay}!`);
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Staff)
 
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")
@@ -50,4 +48,4 @@ module.exports = {
 
     } 
     
-};
+};

commands/close.js

@@ -13,10 +13,8 @@ module.exports = {
     description: supportbot.CloseTicketDesc,
 
     execute(message, args) {
-        if (supportbot.DeleteMessages == "true") message.delete();
+        if (supportbot.DeleteMessages) message.delete();
         
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.CloseTicket}!`);
-
         if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
             const Exists = new Discord.MessageEmbed()
                 .setTitle("No Ticket Found!")
@@ -28,7 +26,7 @@ module.exports = {
 
         }
 
-        if (supportbot.CloseConfirmation === "true") {
+        if (supportbot.CloseConfirmation) {
             const CloseTicketRequest = new Discord.MessageEmbed()
                 .setTitle(`**${supportbot.ClosingTicket}**`)
                 .setDescription(`Please confirm by repeating the following word.. \`${supportbot.ClosingConfirmation_Word}\` `)
@@ -42,7 +40,7 @@ module.exports = {
 
                     
                 }).then( collected => {
-                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
+                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || message.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
                     let user = message.author;
                     let reason = args.join(" ") || "No Reason Provided.";
 
@@ -60,18 +58,18 @@ module.exports = {
                             .addField("Reason", reason);
 
                         message.channel.messages.fetch({ limit: 100 }).then( msgs => {
-                            let txt = '';
+                            let html = '';
 
                             msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-                            txt += `${message.guild.name}\n`;
-                            txt += `#${ticketChannel.name}\n`;
-                            txt += `${msgs.size} messages\n\n\n`;
+                            html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
+                            html += `<strong>Ticket:</strong> ${ticketChannel.name}<br>`;
+                            html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
 
                             msgs.forEach( msg => {
                                 if ( msg.content ) {
-                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
-                                    txt += `${msg.content}\n`;
-                                    txt += `-----\n\n`;
+                                    html += `<strong>User:</strong> ${msg.author.tag}<br>`;
+                                    html += `<strong>Message:</strong> ${msg.content}<br>`;
+                                    html += `-----<br><br>`;
                                 }
                             });
 
@@ -79,7 +77,7 @@ module.exports = {
                                 message.reply(err)
                             })
 
-                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
+                            logChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
 
                             message.channel.delete();
 
@@ -94,9 +92,9 @@ module.exports = {
 
         }
 
-        if (supportbot.CloseConfirmation === "false") {
+        if (!supportbot.CloseConfirmation) {
 
-                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
+                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || message.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
                     let user = message.author;
                     let reason = args.join(" ") || "No Reason Provided.";
 
@@ -114,18 +112,18 @@ module.exports = {
                             .addField("Reason", reason);
 
                         message.channel.messages.fetch({ limit: 100 }).then( msgs => {
-                            let txt = '';
+                            let html = '';
 
                             msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-                            txt += `${message.guild.name}\n`;
-                            txt += `#${ticketChannel.name}\n`;
-                            txt += `${msgs.size} messages\n\n\n`;
+                            html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
+                            html += `<strong>Ticket:</strong> ${ticketChannel.name}<br>`;
+                            html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
 
                             msgs.forEach( msg => {
                                 if ( msg.content ) {
-                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
-                                    txt += `${msg.content}\n`;
-                                    txt += `-----\n\n`;
+                                    html += `<strong>User:</strong> ${msg.author.tag}<br>`;
+                                    html += `<strong>Message:</strong> ${msg.content}<br>`;
+                                    html += `-----<br><br>`;
                                 }
                             });
 
@@ -133,7 +131,7 @@ module.exports = {
                                 message.reply(err)
                             })
 
-                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
+                            logChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
 
                             message.channel.delete();
 

commands/help.js

@@ -12,14 +12,15 @@ module.exports = {
     description: supportbot.HelpDesc,
 
     execute(message, args) {
-	if (supportbot.DeleteMessages == "true") message.delete();
+	if (supportbot.DeleteMessages) message.delete();
+
+    let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff) || message.guild.roles.cache.find(staffRole => staffRole.id === supportbot.Staff);
+    let AdminStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin);
         
-    console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.HelpCommand}!`);
-    
-    if (supportbot.helpmenu_withkey = "true") {
+    if (supportbot.HelpMenu) {
         let generalCommands = "";
             generalCommands += `**${supportbot.Prefix}${supportbot.HelpCommand}** ${supportbot.HelpDesc}\n`;
-            generalCommands += `**${supportbot.Prefix}${supportbot.LinksCommand}** ${supportbot.LinkDesc}\n`;
+            generalCommands += `**${supportbot.Prefix}${supportbot.LinksCommand}** ${supportbot.LinksDesc}\n`;
             generalCommands += `**${supportbot.Prefix}${supportbot.SuggestCommand}** ${supportbot.SuggestionDesc}\n`;
             generalCommands += `**${supportbot.Prefix}${supportbot.PingCommand}** ${supportbot.PingDesc}\n`;
         
@@ -32,10 +33,13 @@ module.exports = {
             staffCommands += `**${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>** ${supportbot.RemoveUserDesc}\n`
             staffCommands += `**${supportbot.Prefix}${supportbot.BotSay}** ${supportbot.BotSayDesc}\n` 
             staffCommands += `**${supportbot.Prefix}${supportbot.PurgeMessage}** ${supportbot.PurgeDesc}\n` 
-            staffCommands += `**${supportbot.Prefix}${supportbot.AnnounceCommand}** ${supportbot.AnnounceDesc} \`Admin Only\`\n` 
-            staffCommands += `**${supportbot.Prefix}${supportbot.BanUser}** ${supportbot.BanDesc} \`Admin Only\` \n` 
-            staffCommands += `**${supportbot.Prefix}${supportbot.KickUser}** ${supportbot.KickDesc} \`Admin Only\` \n` 
-            staffCommands += `**${supportbot.Prefix}${supportbot.BlacklistUser}** ${supportbot.BlacklistDesc} \`Admin Only\` \n` 
+            staffCommands += `**${supportbot.Prefix}${supportbot.ChatLog}** ${supportbot.ChatLogDesc}\n` 
+	    
+        let adminCommands = "";
+            adminCommands += `**${supportbot.Prefix}${supportbot.AnnounceCommand}** ${supportbot.AnnounceDesc} \`Admin Only\`\n` 
+            adminCommands += `**${supportbot.Prefix}${supportbot.BanUser}** ${supportbot.BanDesc} \`Admin Only\` \n` 
+            adminCommands += `**${supportbot.Prefix}${supportbot.KickUser}** ${supportbot.KickDesc} \`Admin Only\` \n` 
+            adminCommands += `**${supportbot.Prefix}${supportbot.BlacklistUser}** ${supportbot.BlacklistDesc} \`Admin Only\` \n`
             
         const HelpEmbed1 = new Discord.MessageEmbed()
             .setTitle(supportbot.Bot_Name)
@@ -49,15 +53,31 @@ module.exports = {
             .setColor(supportbot.EmbedColour)
             .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL());
 
-            if (message.member.roles.cache.some(role => role.name === supportbot.Staff || supportbot.Admin)) {
+            if (message.member.roles.cache.has(SupportStaff.id)) {
                 HelpEmbed1.addFields(
                     { name: '🔐 Staff Commands\n', value: `${staffCommands}\n`, inline: false },
                 )
             }
+	    
+            if (message.member.roles.cache.has(AdminStaff.id)) {
+                HelpEmbed1.addFields(
+                    { name: '🔐 Admin Commands\n', value: `${adminCommands}\n`, inline: false },
+                )
+            }
+
+        if (supportbot.SendHelpPage === "dm") {
+            message.author.send({ 
+                embed: HelpEmbed1
+            });
+        }
+
+        if (supportbot.SendHelpPage === "channel") {
+            message.channel.send({ 
+                embed: HelpEmbed1
+            });
+        }
+
 
-	    message.channel.send({ 
-            embed: HelpEmbed1
-        });
     }
 
     }

commands/kick.js

@@ -13,11 +13,9 @@ module.exports = {
     description: supportbot.KickDesc,
 
     execute(message, args, member) {
-	if (supportbot.DeleteMessages == "true") message.delete();
+	if (supportbot.DeleteMessages) message.delete();
 	    
-        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin);
-
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.BanUser}!`);
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
 
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")
@@ -27,7 +25,7 @@ module.exports = {
             if (!message.member.roles.cache.has(SupportStaff.id)) 
                 return message.channel.send({ embed: NoPerms });
 
-            let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel);
+            let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
 
         const errornochannel = new Discord.MessageEmbed()
             .setTitle("Invalid Channel")

commands/links.js

@@ -13,10 +13,8 @@ module.exports = {
     description: supportbot.LinksDesc,
 
     execute(message, args) {
-        if (supportbot.DeleteMessages == "true") message.delete();
+        if (supportbot.DeleteMessages) message.delete();
         
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.LinksCommand}!`);
-
         const LinksEmbed = new Discord.MessageEmbed()
             .setColor(supportbot.EmbedColour)
 

commands/newticket.js

@@ -1,281 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Ticket Command
-
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-const fs = require("fs")
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-const TicketNumberID = require('../utils/TicketNumber.js');
-
-const reacted = [];
-
-module.exports = {
-    name: supportbot.NewTicket,
-    description: supportbot.NewTicketDesc,
-
-    execute(message, args) {
-      if (!message.channel.name === supportbot.ReactionChannel) {
-        if (supportbot.DeleteMessages == "true") message.delete();
-      }
-
-      let reactionUser = message.guild.members.cache.get(message.author.id)
-
-      if (reactionUser.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || reactionUser.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
-            return message.channel.send(`<@${message.author.id}> ${supportbot.TicketBlackListMessage}`).then(msg => {
-                msg.delete({timeout: 3500})
-            })
-        }
-
-        
-      console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.NewTicket}!`);
-
-      // Ticket ID
-      let ticketNumberID = TicketNumberID.pad(message.guild.id);
-
-      // Ticket Subject
-      const TicketSubject = args || supportbot.NoTicketSubject;
-
-      // Ticket Exists
-      const TicketExists = new Discord.MessageEmbed()
-        .setTitle("Ticket Exists!")
-        .setDescription(`${supportbot.TicketExists}`)
-        .setColor(supportbot.WarningColour)
-
-      if (message.guild.channels.cache.find(SupportTicket => SupportTicket.name === `${supportbot.TicketChannel}-${ticketNumberID}`)) 
-      return message.channel.send({ embed: TicketExists });
-
-      message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`, {
-        type: "text",
-      }).then(SupportTicket => {
-
-        let AllUsers = message.guild.roles.cache.find(everyone => everyone.name === '@everyone')
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
-
-        let DeptRole1 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_1}`)
-        let DeptRole2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_2}`)
-        let DeptRole3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_3}`)
-        
-        SupportTicket.updateOverwrite(AllUsers, {
-          VIEW_CHANNEL: false,
-          READ_MESSAGES: false,
-          SEND_MESSAGES: false,
-        })
-          
-        SupportTicket.updateOverwrite(message.author, {
-          VIEW_CHANNEL: true,
-          READ_MESSAGES: true,
-          SEND_MESSAGES: true,
-        })
-
-        SupportTicket.updateOverwrite(SupportStaff, {
-          VIEW_CHANNEL: true,
-          READ_MESSAGES: true,
-          SEND_MESSAGES: true,
-        })
-
-        SupportTicket.updateOverwrite(Admins, {
-          VIEW_CHANNEL: true,
-          READ_MESSAGES: true,
-          SEND_MESSAGES: true,
-        })
-
-        // Ticket Category
-        let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory)
-
-        if (TicketCategory) {
-          SupportTicket.setParent(TicketCategory.id)
-        } else {
-          if (message.guild.channels.cache.get(supportbot.TicketCategory)) {
-            SupportTicket.setParent(message.guild.channels.cache.get(supportbot.TicketCategory).id);
-          }
-        }
-
-        // Ticket Created, Message Sent
-
-        if (supportbot.AllowTicketMentions === "true") {
-          SupportTicket.send(`<@${message.author.id}>`)
-        }
-
-        const TicketMessage = new Discord.MessageEmbed()
-          .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
-          .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
-          .setColor(supportbot.EmbedColour)
-
-        if (supportbot.TicketSubject === "embed") {
-
-          if (TicketSubject != 'No Reason Provided.') {
-            TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
-          }
-          
-        }
-
-        if (supportbot.TicketSubject === "description") {
-
-          if (TicketSubject != 'No Reason Provided.') {
-            SupportTicket.setTopic(`Reason: ${TicketSubject}  -  User ID: ${message.author.id}  -  Ticket: ${SupportTicket.name}`)
-          }
-          
-        }
-
-        if (supportbot.TicketDepartments === "true") {
-          TicketMessage.addFields({ name: 'Departments', value: `${supportbot.DepartmentEmoji_1} **${supportbot.DepartmentTitle_1}**\n${supportbot.DepartmentEmoji_2} **${supportbot.DepartmentTitle_2}**\n${supportbot.DepartmentEmoji_3} **${supportbot.DepartmentTitle_3}**` })
-        }
-
-        SupportTicket.send({ embed: TicketMessage }).then( async function(msg) {
-        
-          const Emoji_1 = supportbot.DepartmentEmoji_1;
-          const Emoji_2 = supportbot.DepartmentEmoji_2;
-          const Emoji_3 = supportbot.DepartmentEmoji_3;
-
-          reacted[ticketNumberID] = false;
-
-          if (supportbot.TicketDepartments === "true") {
-            await msg.react(Emoji_1);
-            await msg.react(Emoji_2);
-            await msg.react(Emoji_3);
-            let filter = (reaction, user) => {
-              if (user.id !== message.author.id) return;
-              if (typeof reacted[ticketNumberID] !== "boolean") return;
-              delete reacted[ticketNumberID];
-              if (reaction.emoji.name === Emoji_1) {
-                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(DeptRole1, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-          
-                if (supportbot.AllowStaff === "true") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-          
-                if (supportbot.AllowStaff === "false") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-
-                const Department1 = new Discord.MessageEmbed()
-                  .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_1} Department**. Please provide us information regarding your query.`)
-                  .setColor(supportbot.EmbedColour)
-                SupportTicket.send({ embed: Department1 });
-
-                if (supportbot.AllowTicketMentions === "true") {
-                  SupportTicket.send(`@here`)
-                }
-          
-              }
-          
-              if (reaction.emoji.name === Emoji_2) {
-                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(DeptRole2, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-          
-                if (supportbot.AllowStaff === "true") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-
-                if (supportbot.AllowStaff === "false") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-          
-                const Department2 = new Discord.MessageEmbed()
-                  .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_2} Department**. Please provide us information regarding your query.`)
-                  .setColor(supportbot.EmbedColour)
-                SupportTicket.send({ embed: Department2 });
-
-                if (supportbot.AllowTicketMentions === "true") {
-                  SupportTicket.send(`@here`)
-                }
-          
-              }
-          
-              if (reaction.emoji.name === `${Emoji_3}`) {
-                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(DeptRole3, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-          
-                if (supportbot.AllowStaff === "true") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-
-                if (supportbot.AllowStaff === "false") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-          
-                const Department3 = new Discord.MessageEmbed()
-                .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_3} Department**. Please provide us information regarding your query.`)
-                  .setColor(supportbot.EmbedColour)
-                SupportTicket.send({ embed: Department3 });
-
-                if (supportbot.AllowTicketMentions === "true") {
-                  SupportTicket.send(`@here`)
-                }
-
-              }
-              return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== message.author.id;
-            }
-            msg.awaitReactions(filter, { 
-              max: 4, 
-              time: 60000, 
-              errors: ['time'] 
-            }).then(async collected => {
-            });
-
-            setTimeout(async function() {
-              if (typeof reacted[ticketNumberID] == "boolean") {
-                delete reacted[ticketNumberID];
-                //delete channel because didn't react in a minute
-              }
-            }, 60000);
-
-          }
-  
-        });
-
-        if (message.channel.name === supportbot.ReactionChannel) {
-          const CreatedTicket = new Discord.MessageEmbed()
-              .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
-              .setColor(supportbot.EmbedColour)
-          message.channel.send({embed: CreatedTicket}).then((r) => {
-            r.delete({ timeout:5000 })
-          })
-        } else {
-          const CreatedTicket = new Discord.MessageEmbed()
-              .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
-              .setColor(supportbot.EmbedColour)
-          message.channel.send({embed: CreatedTicket});
-        }
-        fs.writeFileSync("./storage/SupportTickets.json", '{\n    "ticket": "' + SupportTicket.name + '", \n    "id":' + message.author.id + "\n}", (err) => {
-          if (!err) return;
-          console.error(err)
-      })
-
-        // Ticket Logs
-
-        const errornochannel = new Discord.MessageEmbed()
-          .setTitle("SupportBot Error!")
-          .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
-          .setColor(supportbot.ErrorColour);
-
-        const TicketLogs = new Discord.MessageEmbed()
-          .setTitle("Ticket Log")
-          .setThumbnail(supportbot.Ticket_Thumbnail)
-          .addFields(
-            { name: 'Ticket', value: `<#${SupportTicket.id}>` },
-            { name: 'User', value: `<@${message.author.id}>` },
-          )
-          .setColor(supportbot.EmbedColour)
-          .setFooter(supportbot.EmbedFooter)
-
-        let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog)
-
-        if(!locateChannel) return message.channel.send({ embed: errornochannel });
-
-        locateChannel.send({ embed: TicketLogs });
-      })
-
-    }
-
-};

commands/ping.js

@@ -12,10 +12,8 @@ module.exports = {
     description: supportbot.PingDesc,
 
     execute(message, args) {        
-	if (supportbot.DeleteMessages == "true") message.delete();
+	if (supportbot.DeleteMessages) message.delete();
         
-    console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.PingCommand}!`)
-
         let ping = Date.now() - message.createdTimestamp + " ms";
         
         const PingCommandEmbed = new Discord.MessageEmbed()

commands/purge.js

@@ -13,11 +13,9 @@ module.exports = {
     description: supportbot.PurgeDesc,
 
     execute(message, args, member) {
-	if (supportbot.DeleteMessages == "true") message.delete();
+	if (supportbot.DeleteMessages) message.delete();
 	    
-        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff);
-
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.PurgeMessage}!`);
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Staff)
 
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")
@@ -27,7 +25,7 @@ module.exports = {
             if (!message.member.roles.cache.has(SupportStaff.id)) 
                 return message.channel.send({ embed: NoPerms });
 
-            let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel);
+            let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
 
         const errornochannel = new Discord.MessageEmbed()
             .setTitle("Invalid Channel")

commands/removeUser.js

@@ -12,12 +12,10 @@ module.exports = {
     description: supportbot.RemoveUserDesc,
 
     execute(message, args) {        
-        if (supportbot.DeleteMessages == "true") message.delete();
+        if (supportbot.DeleteMessages) message.delete();
         
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.RemoveUser}!`);
-
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
+        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
+        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) || message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
 
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")

commands/suggest.js

@@ -12,11 +12,9 @@ module.exports = {
     description: supportbot.SuggestionDesc,
 
     execute(message, args) {
-	if (supportbot.DeleteMessages == "true") message.delete();
+	if (supportbot.DeleteMessages) message.delete();
 	    
-        let locateChannel = message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.name === supportbot.SuggestionChannel);
-
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.SuggestCommand}!`);
+        let locateChannel = message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.name === supportbot.SuggestionChannel) || message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.id === supportbot.SuggestionChannel)
 
         const errornochannel = new Discord.MessageEmbed()
             .setTitle("Invalid Channel")
@@ -42,10 +40,20 @@ module.exports = {
                 .setColor(supportbot.EmbedColour)
                 .setFooter(supportbot.EmbedFooter)
 
-                .setTitle(supportbot.SuggestionTitle)
-                .setDescription(`\`\`\`${suggestion}\`\`\``)
+                .addField(supportbot.SuggestionTitle, suggestion, true)
+                .addField("From", `<@${message.author.id}>`, true)
 
-                .addFields( { name: "From", value: `<@${message.author.id}>`, inline: false }, )
+                if (supportbot.SuggestionMessage_Icon === "BOT") {
+                    SuggestionMessage.setThumbnail(bot.user.displayAvatarURL())
+                }
+        
+                if (supportbot.SuggestionMessage_Icon === "USER") {
+                    SuggestionMessage.setThumbnail(message.author.displayAvatarURL())
+                }
+
+                if (supportbot.SuggestionMessage_Icon === "CUSTOM") {
+                    SuggestionMessage.setThumbnail(supportbot.SuggestionIcon_URL)
+                }
 
             locateChannel.send({ embed: SuggestionMessage }).then(async function(msg) {
                 msg.react(supportbot.SuggestReact_1).then(() => msg.react(supportbot.SuggestReact_2));

commands/ticket.js

@@ -0,0 +1,230 @@
+// SupportBot, Created by Emerald Services
+// Ticket Command
+
+const Discord = require("discord.js");
+const bot = new Discord.Client()
+
+const fs = require("fs")
+const yaml = require('js-yaml');
+
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+const TicketNumberID = require('../utils/TicketNumber.js');
+
+module.exports = {
+    name: supportbot.NewTicket,
+    description: supportbot.NewTicketDesc,
+
+    async execute(message, args) {
+      if (!message.channel.name === supportbot.ReactionChannel || !message.channel.id === supportbot.ReactionChannel) {
+        if (supportbot.DeleteMessages) message.delete();
+      }
+
+      let reactionUser = message.guild.members.cache.get(message.author.id)
+
+      if (reactionUser.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || reactionUser.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
+            return message.channel.send(`<@${message.author.id}> ${supportbot.TicketBlackListMessage}`).then(msg => {
+                msg.delete({timeout: 3500})
+            })
+        }
+
+      // Ticket ID
+      let ticketNumberID = TicketNumberID.pad(message.guild.id);
+
+      // Ticket Subject
+      const TicketSubject = args || supportbot.NoTicketSubject;
+
+      const channel = await message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`);
+
+      if (message.channel.name === supportbot.ReactionChannel || message.channel.id === supportbot.ReactionChannel) {
+        const CreatedTicket = new Discord.MessageEmbed()
+            .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
+            .setColor(supportbot.EmbedColour)
+        message.channel.send({embed: CreatedTicket}).then((r) => {
+          r.delete({ timeout:5000 })
+        })
+      } else {
+        const CreatedTicket = new Discord.MessageEmbed()
+            .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
+            .setColor(supportbot.EmbedColour)
+        message.channel.send({embed: CreatedTicket});
+      }
+
+        // Ticket Category
+        let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory) || message.guild.channels.cache.find(category => category.id === supportbot.TicketCategory)
+
+        // Locate Roles
+        let StaffMember = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
+        let ServerAdmins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) || message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
+
+        if (TicketCategory) {
+            channel.setParent(TicketCategory.id)
+        }
+
+        channel.updateOverwrite(message.guild.id, {
+            SEND_MESSAGES: false,
+            VIEW_CHANNEL: false
+        })
+
+        channel.updateOverwrite(message.author, {
+            SEND_MESSAGES: true,
+            VIEW_CHANNEL: true
+        })
+
+        channel.updateOverwrite(StaffMember, {
+            SEND_MESSAGES: true,
+            VIEW_CHANNEL: true
+        })
+
+        channel.updateOverwrite(ServerAdmins, {
+            SEND_MESSAGES: true,
+            VIEW_CHANNEL: true
+        })
+
+        // Ticket Created, Message Sent
+
+        if (supportbot.AllowTicketMentions) {
+            channel.send(`<@${message.author.id}>`)
+          }
+  
+          const TicketMessage = new Discord.MessageEmbed()
+            .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
+            .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
+            .setColor(supportbot.EmbedColour)
+  
+          if (supportbot.TicketSubject === "embed") {
+  
+            if (TicketSubject != 'No Reason Provided.') {
+              TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
+            }
+            
+          }
+  
+          if (supportbot.TicketSubject === "description") {
+  
+            if (TicketSubject != 'No Reason Provided.') {
+              channel.setTopic(`Reason: ${TicketSubject}  -  User ID: ${message.author.id}  -  Ticket: ${channel.name}`)
+            }
+            
+          }
+
+        const reactionMessage = await channel.send({
+            embed: TicketMessage
+        }).then( async function(ticketmsg) {
+            await ticketmsg.react(supportbot.TicketLockReaction)
+            await ticketmsg.react(supportbot.TicketDeleteReaction)
+
+                const collector = ticketmsg.createReactionCollector(
+                    (reaction, user) => message.guild.roles.cache.find((staff) => staff.name === supportbot.Staff),
+                    { dispose: true }
+                );
+
+              collector.on('collect', (reaction, user) => {
+                switch (reaction.emoji.name) {
+                    case supportbot.TicketLockReaction:
+
+                        channel.updateOverwrite(message.author, { 
+                          SEND_MESSAGES: false,
+                          VIEW_CHANNEL: true 
+                        });
+
+                        const LockTicketEmbed = new Discord.MessageEmbed()
+                            .setDescription(supportbot.TicketLockMessage)
+                            .setColor(supportbot.EmbedColour)
+                        channel.send({embed: LockTicketEmbed})
+                        break;
+
+                    case supportbot.TicketDeleteReaction:
+                        const DeleteTicketEmbed = new Discord.MessageEmbed()
+                            .setDescription(supportbot.TicketDeleteMessage)
+                            .setColor(supportbot.EmbedColour)
+                        channel.send({embed: DeleteTicketEmbed})
+
+                        let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || message.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
+                        let user = message.author;
+                        let reason = args.join(" ") || "No Reason Provided.";
+    
+                        let name = message.channel.name;
+                        let ticketChannel = message.channel;
+    
+                        message.channel.send(`**${supportbot.ClosingTicket}**`)
+    
+                        .then(() => {
+                            const logEmbed = new Discord.MessageEmbed()
+                                .setTitle(supportbot.TranscriptTitle)
+                                .setColor(supportbot.EmbedColour)
+                                .setFooter(supportbot.EmbedFooter)
+                                .addField("Closed By", message.author.tag)
+                                .addField("Reason", reason);
+    
+                            message.channel.messages.fetch({ limit: 100 }).then( msgs => {
+                                let html = '';
+    
+                                msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
+                                html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
+                                html += `<strong>Ticket:</strong> ${ticketChannel.name}<br>`;
+                                html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
+    
+                                msgs.forEach( msg => {
+                                    if ( msg.content ) {
+                                        html += `<strong>User:</strong> ${msg.author.tag}<br>`;
+                                        html += `<strong>Message:</strong> ${msg.content}<br>`;
+                                        html += `-----<br><br>`;
+                                    }
+                                });
+    
+                                logChannel.send(logEmbed).catch(err => {
+                                    message.reply(err)
+                                })
+
+                                const TranscriptSavedEmbed = new Discord.MessageEmbed()
+                                  .setDescription(supportbot.TranscriptSavedMessage)
+                                  .setColor(supportbot.SuccessColour)
+                                channel.send({embed: TranscriptSavedEmbed})
+    
+                                logChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
+                                setTimeout(() => channel.delete(), supportbot.TicketDeleteTime);
+    
+                            })
+    
+                        }).catch( () => {
+                            m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
+                        });
+                        break;
+                        
+                }
+            });
+    
+        })
+
+          fs.writeFileSync("./storage/SupportTickets.json", '{\n    "ticket": "' + channel.name + '", \n    "id":' + message.author.id + "\n}", (err) => {
+            if (!err) return;
+            console.error(err)
+        })
+          // Ticket Logs
+  
+          const errornochannel = new Discord.MessageEmbed()
+            .setTitle("SupportBot Error!")
+            .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
+            .setColor(supportbot.ErrorColour);
+  
+          const TicketLogs = new Discord.MessageEmbed()
+            .setTitle(supportbot.TicketLog_Title)
+            .setThumbnail(supportbot.Ticket_Thumbnail)
+            .addFields(
+              { name: 'Ticket', value: `<#${channel.id}>` },
+              { name: 'User', value: `<@${message.author.id}>` },
+            )
+            .setColor(supportbot.EmbedColour)
+            .setFooter(supportbot.EmbedFooter)
+  
+          let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog) || message.guild.channels.cache.find(LocateChannel => LocateChannel.id === supportbot.TicketLog)
+  
+          if(!locateChannel) return message.channel.send({ embed: errornochannel });
+  
+          locateChannel.send({ embed: TicketLogs });
+          
+
+    }
+
+}
+

commands/transcript.js

@@ -0,0 +1,66 @@
+// SupportBot, Created by Emerald Services
+// Announce
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.ChatLog,
+    description: supportbot.ChatLogDesc,
+
+    execute(message, args) {
+        if (supportbot.DeleteMessages) message.delete();
+
+        let name = message.channel.name;
+    
+        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
+            let html = '';
+    
+            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
+            html += `<strong>--- Channel Transcript ---</strong><br>`;
+            html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
+            html += `<strong>Channel:</strong> ${name}<br>`;
+            html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
+    
+            msgs.forEach( msg => {
+                if ( msg.content ) {
+                    html += `<strong>User:</strong> ${msg.author.tag}<br>`;
+                    html += `<strong>Message:</strong> ${msg.content}<br>`;
+                    html += `-----<br><br>`;
+                }
+            });
+    
+            const TranscriptSavedEmbed = new Discord.MessageEmbed()
+              .setDescription(supportbot.ChatLogSavedMessage)
+              .setColor(supportbot.SuccessColour)
+            message.channel.send({embed: TranscriptSavedEmbed})
+
+            const errornochannel = new Discord.MessageEmbed()
+                .setTitle("SupportBot Error!")
+                .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
+                .setColor(supportbot.ErrorColour);
+  
+            const ChatLogs = new Discord.MessageEmbed()
+                .setTitle(supportbot.ChatLog_Title)
+                .setThumbnail(supportbot.ChatLog_Thumbnail)
+                .addFields(
+                    { name: 'Channel', value: `<#${message.channel.id}>` },
+                    { name: 'User', value: `<@${message.author.id}>` },
+                )
+                .setColor(supportbot.EmbedColour)
+                .setFooter(supportbot.EmbedFooter)
+
+            let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.ChatLogChannel) || message.guild.channels.cache.find(LocateChannel => LocateChannel.id === supportbot.ChatLogChannel)
+  
+            if(!locateChannel) return message.channel.send({ embed: errornochannel });
+    
+            locateChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
+            locateChannel.send({ embed: ChatLogs });
+    
+        })
+    }
+}

events/guildMemberAdd.js

@@ -9,15 +9,15 @@ const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'))
 
 module.exports = async (bot, member) => {
 
-  if (supportbot.SystemMessages === "true") {
-    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel)
+  if (supportbot.SystemMessages) {
+    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel) || member.guild.channels.cache.get(supportbot.SystemMessage_Channel)
     
     if (!SystemChannel) return;
     
     console.log(`[${supportbot.Bot_Name}]: ${member.user.username} has joined ${member.guild.name}!`)
     console.log(supportbot.AutoRole_Role)
     
-    const role = member.guild.roles.cache.find(role => role.name === supportbot.AutoRole_Role)
+    const role = member.guild.roles.cache.find(role => role.name === supportbot.AutoRole_Role) || member.guild.roles.cache.find(role => role.id === supportbot.AutoRole_Role)
     
     member.roles.add(role).catch(console.error);
     
@@ -36,8 +36,12 @@ module.exports = async (bot, member) => {
             GuildAddMember.setThumbnail(member.user.displayAvatarURL())
         }
 
+        if (supportbot.SystemMessage_Icon === "CUSTOM") {
+          SuggestionMessage.setThumbnail(supportbot.SystemMessageIcon_URL)
+      }
 
-        if (supportbot.SystemMessage_EmbedFooter === "true") {
+
+        if (supportbot.SystemMessage_EmbedFooter) {
             GuildAddMember.setFooter(supportbot.EmbedFooter)
         }
 

events/guildMemberRemove.js

@@ -9,8 +9,8 @@ const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'))
 
 module.exports = async (bot, member) => {
 
-  if (supportbot.SystemMessages === "true") {
-    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel)
+  if (supportbot.SystemMessages) {
+    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel) || member.guild.channels.cache.get(supportbot.SystemMessage_Channel)
     
     if (!SystemChannel) return;
     

events/message.js

@@ -15,6 +15,8 @@ module.exports = async (bot, message) => {
   	let messageArray = message.content.split(" ");
   	const args = message.content.slice(supportbot.Prefix.length).trim().split(/ +/g);
   	const command = args.shift().toLowerCase();
+    
+    console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]`, `\u001b[36m`, `${message.author.tag}`, `\u001b[33m`, `has executed the command`, `\u001b[36m`,`${supportbot.Prefix}${command}`)
 
   	const cmd = bot.commands.get(command);
   	if(!cmd) return;

events/messageReactionAdd.js

@@ -17,7 +17,7 @@ module.exports = async (client, reaction, user) => {
         channel: reaction.message.channel
     }
 
-    if (supportbot.ReactionTickets === true) {
+    if (supportbot.ReactionTickets) {
         if (reaction.message.id === tickets.ReactionMessage_ID) {
             if (reaction.emoji.name == supportbot.ReactionEmoji || reaction.emoji.id == supportbot.ReactionEmoji) {
                 await reaction.users.remove(user.id)

events/raw.js

@@ -0,0 +1,26 @@
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+
+
+module.exports = async (bot, message, packet) => {
+    if (!['MESSAGE_REACTION_ADD', 'MESSAGE_REACTION_REMOVE'].includes(packet.t)) return;
+
+    const channel = bot.channels.cache.get(packet.d.channel_id);
+    if (channel.messages.has(packet.d.message_id)) return;
+
+    channel.messages.fetch(packet.d.message_id).then(message => {
+        const emoji = packet.d.emoji.id ? `${packet.d.emoji.name}:${packet.d.emoji.id}` : packet.d.emoji.name;
+        const reaction = message.reactions.get(emoji);
+        if (reaction) reaction.users.set(packet.d.user_id, bot.users.get(packet.d.user_id));
+        if (packet.t === 'MESSAGE_REACTION_ADD') {
+            bot.emit('messageReactionAdd', reaction, bot.users.get(packet.d.user_id));
+        }
+        if (packet.t === 'MESSAGE_REACTION_REMOVE') {
+            bot.emit('messageReactionRemove', reaction, bot.users.get(packet.d.user_id));
+        }
+    });
+}

events/ready.js

@@ -16,10 +16,28 @@ module.exports = async (bot) => {
         
     });
     
-    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
-    console.log(`\u001b[37m`, `${supportbot.Bot_Name} has successfully connected to discord`)
-    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
+    console.log(`\u001b[32m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`)
+    console.log(`\u001b[32m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`)
+    console.log(`\u001b[32m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`)
+    console.log(`\u001b[32m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`)
+    console.log(`\u001b[32m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`)
+    console.log(`\u001b[32m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`)
+    console.log(`\u001b[32m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`)
+    console.log(`\u001b[32m`, `╋╋╋╋╋╋╋┗┛╋┗┛`)
+    console.log(`	`)
+    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
+    console.log(`	`)
+    console.log(`\u001b[33m`, `${supportbot.Bot_Name} v${supportbot.SupportBot_Version}`, `\u001b[36m`, `Connected to Discord`)
+    console.log(`\u001b[33m`, `Documentation:`, `\u001b[36m`, `https://docs.emeraldsrv.dev`)
+    console.log(`\u001b[33m`, `Discord:`, `\u001b[36m`, `https://emeraldsrv.dev/discord`)
+    console.log(`\u001b[33m`, `Hosting:`, `\u001b[36m`, `https://emeraldsrv.dev/hosting`)
+    console.log(`	`)
+    console.log(`\u001b[37m`, `SupportBot proudly created by Emerald Services`)
+    console.log(`	`)
+    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
+    
 
+    
     if (supportbot.ReactionTickets === true) {
         let chan1 = bot.channels.cache.find(channel => channel.name === supportbot.ReactionChannel)
 

index.js

@@ -1,15 +1,13 @@
-//        _________                                  __ __________        __   
-//       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-//       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-//       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-//      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-//              \/      |__|   |__|                             \/             
+//      ___                            _    ___        _   
+//    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_ 
+//     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |  
+//     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|  
+//                |_|  |_|                                  
 //
-//                      SupportBot version 6.4
-//                      Created by Emerald Services
-//                      Installed with MIT License
+//           SupportBot created by Emerald Services
+//           Installed with MIT License
 //
-//                      Support Server: discord.gg/jspKFcE
+//           Discord Support: https://emeraldsrv.dev/discord
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -33,23 +31,30 @@ String.prototype.toProperCase = function () {
 const init = async () => {
     const evtFiles = await readdir("./events/");
     
+        console.info(`\u001b[36m`, `➢ SupportBot Events`);
+        console.info(`	`);
+    
     evtFiles.forEach((file, i) => {
         const eventName = file.split(".")[0];
         const event = require(`./events/${file}`);
-        
-        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Event Loaded: ${eventName.toProperCase()} `);
+        console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `#${i + 1} Event Loaded: ${eventName.toProperCase()} `);
         
         bot.on(eventName, event.bind(null, bot));
         delete require.cache[require.resolve(`./events/${file}`)];
     });
 
-    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Successfully loaded ${evtFiles.length} events.`);
-    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
+    console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `Successfully loaded ${evtFiles.length} events.`);
+    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
+    console.log(`	`)
 };
 
 init();
 
 fs.readdir("./commands/", (err, files) => {
+    
+        console.info(`\u001b[36m`, `➢ SupportBot Commands`);
+        console.info(`	`);
+    
     if (err) console.info(err, "error");
     
     let jsfiles = files.filter((f) => f.split(".").pop() === "js");
@@ -61,32 +66,40 @@ fs.readdir("./commands/", (err, files) => {
   
     jsfiles.forEach((f, i) => {
         let props = require(`./commands/${f}`);
-        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
+        
+        console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
         bot.commands.set(props.name, props);
     });
 
-    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Loaded ${jsfiles.length} commands!`);
-    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
+    console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `Loaded ${jsfiles.length} commands!`);
+    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
+    console.log(`	`)
 });
 
 fs.readdir("./addons/", (err, files) => {
+    
+        console.info(`\u001b[36m`, `➢ SupportBot Addons`);
+        console.info(`	`);
+    
     if (err) console.info(err, "error");
     
     let jsfiles = files.filter((f) => f.split(".").pop() === "js");
 
     if (jsfiles.length <= 0) {
-        console.log(`[${supportbot.Bot_Name}]: No addons found. You can download addons from https://emeraldservices.xyz`);
+        console.log(`[${supportbot.Bot_Name}]: No addons found. You can download addons from https://emeraldsrv.dev`);
         return;
     }
   
     jsfiles.forEach((f, i) => {
         let props = require(`./addons/${f}`);
-        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
+        
+        console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `#${i + 1} Addon Loaded: ${props.name.toProperCase()}`);
         bot.commands.set(props.name, props);
     });
 
-    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Loaded ${jsfiles.length} commands!`);
-    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
+    console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `Loaded ${jsfiles.length} addons!`);
+    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
+    console.log(`	`)
 });
 
 bot.login(supportbot.Token);

lang/SupportBot_ENG.yml

@@ -1,105 +1,159 @@
-#        _________                                  __ __________        __   
-#       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-#       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-#       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-#      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-#              \/      |__|   |__|                             \/             
+#      ___                            _    ___        _   
+#     / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_ 
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |  
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|  
+#                |_|  |_|                                  
 #
-#                      SupportBot version 6.1
-#                      Created by Emerald Services
-#                      Installed with MIT License
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
 #
-#                      Support Server: discord.gg/jspKFcE
+#           Discord Support: https://emeraldsrv.dev/discord
 
-# General Bot Configuration
+SupportBot_Version: "7.1 pre-1"
+
+# -------------------------
+#   General Configuration
+# -------------------------
 
 Token: "BOT_TOKEN_HERE"
-Prefix: "-"
+Prefix: "!!"
 Bot_Name: "SupportBot"
 
+DeleteMessages: true
+# Should the bot delete command messages after executed?
+
+# -------------------------
+#  Activity Configuration
+# -------------------------
+
 BotActivity: "-help | SupportBot"
+
 StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
-# Must set ActivityType to STREAMING in order for Streaming URL to work in the bots status.
+# Set The ActivityType to "STREAMING" for a streaming status!
 
 ActivityType: "PLAYING"
 # Activity status can either be PLAYING, WATCHING, LISTENING or STREAMING.
 
-DeleteMessages: "true"
+# -------------------------
+#  Embed Configuration
+# -------------------------
 
-# Embed Configuration
-
-EmbedColour: "#04b545"
+EmbedColour: "#f74343"
 EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"
 
 ErrorColour: "#d12519"
 SuccessColour: "#04b545"
 WarningColour: "#fca117" 
 
-# Role Configuration
+# -------------------------
+#  Help Configuration
+# -------------------------
 
-AutoRole: "true"
-# By setting "AutoRole to 'true' the bot will automatically apply the role below when members joins. Set to 'false' to disable this feature.
+HelpMenu: true # Do not change!
+SendHelpPage: "channel" # Set to channel or dm
+
+# -------------------------
+#  Role Configuration
+# -------------------------
+
+AutoRole: true
 AutoRole_Role: "Member"
 LockdownRole: "@everyone"
 
 Staff: "Staff"
 Admin: "Admin"
+TicketBlackListRole: "Blacklisted"
 
-# Help Configuration
+# -------------------------
+#  Tickets Configuration
+# -------------------------
 
-HelpMenu_withKey: "false"
-# If set to true, emojis will be used as a key to define the access level of commands.
-
-
-# Ticket Configuration
+# --- General Config ---
+#     --- Start ---
 
+TicketCategory: "▬▬ TICKETS ▬▬"
 TicketChannel: "ticket"
-TicketCategory: "Tickets"
+
 TicketLog: "ticket-logs"
 TranscriptLog: "transcripts"
+
+TranscriptTitle: "Ticket Transcript"
+TicketBlackListMessage: "You are not allowed to open a ticket"
+
 TicketSubject: "description"
-# TicketSubject: "description" means that the subject (reason) of the ticket will be displayed upon the channel description if set to "embed" it will be displayed within the embed.
+# "description" will displays the ticket reason within the channel description
+# "embed" will displays the ticket reason within the ticket embed
 
-AllowTicketMentions: "true"
-# Set to "true" to allow the ticket to mention the author and the support team.
-# Set to "false" to dis-allow mentions within tickets.
+AllowTicketMentions: true
+# Set to true to allow the ticket to mention the author and the support team.
+# Set to false to dis-allow mentions within tickets.
 
-# Ticket Panel (Ticket Reaction Create)
+# --- Panel Config ---
+#   --- Start ---
+
+ReactionChannel: "create-ticket"
+ReactionEmoji: "📩" 
+# For cusomt emojis: <:emoji_name:EMOJI_ID>
 
 ReactionTickets: true
 ReactionMessage: "React with %reaction_emoji% to create a Support Ticket!"
+
 ReactionPanel_Description: true
 ReactionDescription: "Create a support ticket to contact a member of staff."
-ReactionChannel: "create-ticket"
-ReactionEmoji: "📩"
-# Custom Emojis: <:test:EMOJI_ID>
+
 ReactionPanel_Thumbnail: true
 ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
+
 ReactionPanel_Image: true
 ReactionImage: "https://wallpapercave.com/wp/wp4462546.jpg"
 
-Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
+# --- Creation Config ---
+#      --- Start ---
+
+# Available Placeholders:
+
+# %ticketusername% - User who created the ticket.
+# <@%ticketauthor%> - Tags the user who created the ticket.
+# <#%ticketid%> - Mentions the ticket channel.
+
+
 Ticket_Title: "Server Support | %ticketusername%"
 TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
+
+Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
 NoTicketSubject: "No Reason Provided!"
+
 TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
-TranscriptTitle: "Ticket Transcript"
 
 AddedUser: "👍 <@%user%> has been added to this ticket"
 RemovedUser: "👍 <@%user%> has been removed from this ticket"
 
+
+TicketLockReaction: "🔒"
+TicketDeleteReaction: "⛔"
+
+TranscriptSavedMessage: "📝 **Transcript Saved!**"
+TicketLockMessage: "❌ **Ticket Locked!**"
+TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
+TicketDeleteTime: 5000 # Time must be set in miliseconds.
+
+# --- Closing Config ---
+#    --- Start ---
+
 ClosingTicket: ":warning: You have requested to close your support ticket."
 ClosingConfirmation_Word: "confirm"
-CloseConfirmation: "true"
-# CloseConfirmation to true will make users confirm that they want to close a their ticket, settings to false will just close the ticket.
+CloseConfirmation: true
 
-# Ticket Department Configuration
+# --- Departments Config ---
+#     --- Start ---
 
-TicketDepartments: "true"
-# This option enable or disable the ticket departments. If set false Ticket Departments will not work
+TicketDepartments: true
 
-AllowStaff: "true"
-# AllowStaff is an option to whether or not you want the users with the "Staff" role to be able to view inside tickets. If set false "Staff" will not view tickets.
+AllowStaff: true
+# If set to true users with the "Staff" role will not be able to view tickets 
+# without a valid department role set below.
+
+# Set to false to allow "Staff" to see tickets whether its a department for them or not.
 
 DepartmentEmoji_1: "🙋"
 DepartmentEmoji_2: "💸"
@@ -116,14 +170,23 @@ DepartmentRole_2: "Admin"
 DepartmentRole_3: "Support"
 # Ticket roles are the roles that will be able to gain access to tickets depending on what department has been choosen. 
 
-# System Message Configuration
+# --------------------------------
+#  System Messages Configuration
+# --------------------------------
 
-SystemMessages: "true"
+# Available Placeholders:
+# %guildname% - This displays the name of the discord server.
+
+SystemMessages: true
+SystemMessage_EmbedFooter: false
 
 SystemMessage_Channel: "system-messages"
 SystemMessage_Type: "embed"
 # There are 2 types of how you can send system messages, 'normal' or 'embed'
+
 SystemMessage_Icon: "USER"
+# USER - This will display the user's icon of who joins.
+# BOT - This will display the bot's icon when a someone joins.
 
 Welcome_Title: "User Joined!"
 WelcomeMessage: "Hello %member%, Welcome to %guildname%!"
@@ -133,27 +196,33 @@ Leave_Title: "User Left!"
 LeaveMessage: "Goodbye %member%, Thank you for visting %guildname%!"
 # %member% define the user who left and %guildnamne% defines the server name.
 
-SystemMessage_EmbedFooter: "false"
+# -------------------------
+#  Links Configuration
+# -------------------------
 
-# LINKS Configuration
-
-LinksTitle: "Quick Links"
+LinksTitle: "Server Links"
 
 LINKS:
   "Website": "https://www.example.com"
   "Store": "https://store.example.com"
   "Discord": "https://discord.gg/example"
 # "Twitter": "https://twitter.com/example"
+# "Add More": "Just follow this format!"
 
-# Suggestions Configuration
+# --------------------------
+#  Suggestion Configuration
+# --------------------------
 
 SuggestionChannel: "suggestions"
 SuggestionTitle: "Suggestion"
+
 SuggestionStarter: "What would you like to suggest?"
 SuggestReact_1: 👍
 SuggestReact_2: 👎
 
-# Announcement Configuration
+# ----------------------------
+#  Announcement Configuration
+# ----------------------------
 
 AnnouncementChannel: "announcements"
 AnnouncementTitle: "Servername Announcement"
@@ -161,7 +230,9 @@ AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
 
 AnnouncementStarter: "What would you like to announce?"
 
-# Moderation System Configuration
+# --------------------------
+#  Moderation Configuration
+# --------------------------
 
 BanTitle: "User Banned!"
 DaysBannedFor: 7
@@ -177,15 +248,21 @@ PruneLogTitle: "Bulk Delete"
 PruneThumbnail: "https://i.imgur.com/OAgW2vR.png"
 PruneColour: "#1BA30C"
 
+BlacklistTitle: "Blacklisted User"
+BlacklistColour: "#000000"
 
-# General Command Configuration
+# --------------------------
+#  Command Configuration
+# --------------------------
+
+# --- User Commands ---
 
 HelpCommand: "help"
 LinksCommand: "links"
 PingCommand: "ping"
 SuggestCommand: "suggest"
 
-# Support Command Configuration
+# --- Ticket Commands ---
 
 NewTicket: "ticket"
 CloseTicket: "close"
@@ -193,18 +270,21 @@ AddUser: "add"
 RemoveUser: "remove"
 RenameTicket: "rename"
 
-# Staff Command Configuration
+# --- Staff/Admin Commands ---
 
 BotSay: "say"
 PurgeMessage: "purge"
 
-# Admin Command Configuration
-
 AnnounceCommand: "announce"
 BanUser: "ban"
 KickUser: "kick"
+BlacklistUser: "blacklist"
 
-# Commmand Descriptions
+# --------------------------
+#  Messages Configuration
+# --------------------------
+
+# --- Command Messages ---
 
 NewTicketDesc: "Create a new support ticket"
 AnnounceDesc: "Create a server announcement"
@@ -219,8 +299,9 @@ BotSayDesc: "Say something with the bot"
 BanDesc: "Ban a member from this server."
 KickDesc: "Kick a member from this server."
 PurgeDesc: "Purge messages from the chat."
+BlacklistDesc: "Decline a member to open a ticket"
 
-# Error / Warining Messages
+# Error / Warning Messages
 
 IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
 InvalidChannel: ":x: **Err!** Channel not found. Please create it!"

lang/supportbot-config_ES.yml

@@ -1,222 +0,0 @@
-#        _________                                  __ __________        __   
-#       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-#       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-#       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-#      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-#              \/      |__|   |__|                             \/             
-#
-#                      SupportBot version 6.2
-#                      Created by Emerald Services
-#                      Installed with MIT License
-#
-#                      Support Server: discord.gg/jspKFcE
-
-# General Bot Configuration
-
-Token: "BOT_TOKEN_HERE"
-Prefix: "-"
-Bot_Name: "SupportBot"
-
-BotActivity: "-help | SupportBot"
-StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
-# Debe establecer ActivityType en STREAMING para que la dirección URL de streaming funcione en el estado de los bots.
-
-ActivityType: "PLAYING"
-# El estado de la actividad puede ser 
-
-DeleteMessages: "true"
-
-# Embed Configuration
-
-EmbedColour: "#04b545"
-EmbedFooter: "SupportBot El #1 bot de discordia de apoyo"
-
-ErrorColour: "#d12519"
-SuccessColour: "#04b545"
-WarningColour: "#fca117" 
-
-# Role Configuration
-
-AutoRole: "true"
-# Estableciendo "AutoRole para 'true' el bot aplicará automáticamente el rol siguiente cuando los miembros se unan. Establecer en 'false' para desactivar esta función.
-AutoRole_Role: "Miembro"
-LockdownRole: "@everyone"
-
-Staff: "Personal"
-Admin: "Admin"
-
-# Ticket Configuration
-
-TicketChannel: "ticket"
-TicketCategory: "Tickets"
-TicketLog: "ticket-logs"
-TranscriptLog: "transcripts"
-TicketSubject: "description"
-# TicketSubject: "description" significa que el sujeto (motivo) del billete se mostrará en la descripción del canal si se establece en "embed" se mostrará dentro de la incrustación.
-
-AllowTicketMentions: "true"
-# Establecer en "true" para permitir que el boleto mencione al autor y al equipo de apoyo.
-# Establecer en "false" para desautorizar las menciones dentro de los boletos.
-
-# Ticket Panel (Ticket Reaction Create)
-
-ReactionTickets: "true"
-ReactionMessage: "React with %reaction_emoji% para crear un Ticket de Soporte!"
-ReactionChannel: "crear-ticket"
-ReactionPanel_Description: "true"
-ReactionDescription: "Cree un ticket de soporte para contactar a un miembro del personal."
-ReactionEmoji: "📩"
-# Custom Emojis: <:test:EMOJI_ID>
-ReactionPanel_Thumbnail: true
-ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
-ReactionPanel_Image: true
-ReactionImage: "https://wallpapercave.com/wp/wp4462546.jpg"
-
-Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
-Ticket_Title: "Server Support | %ticketusername%"
-TicketMessage: "Hola <@%ticketauthor%>, Gracias por crear un ticket de apoyo\nPor favor, espere pacientemente mientras un miembro de nuestro equipo se acerca a usted."
-NoTicketSubject: "No Reason Provided!"
-TicketCreatedAlert: ":ticket: Se ha creado su ticket de soporte: <#%ticketid%>"
-TranscriptTitle: "Transcripción de entradas"
-
-AddedUser: "👍 <@%user%> se ha añadido a este billete"
-RemovedUser: "👍 <@%user%> ha sido retirado de este boleto"
-
-ClosingTicket: ":warning: Ha solicitado cerrar su ticket de soporte."
-ClosingConfirmation_Word: "confirm"
-CloseConfirmation: "true"
-# CloseConfirmation a true hará que los usuarios confirmen que quieren cerrar un billete, la configuración a false simplemente cerrará el ticket.
-
-# Ticket Department Configuration
-
-TicketDepartments: "true"
-# Esta opción habilite o deshabilite los departamentos de tickets. Compensar "false" Los departamentos de entradas no funcionarán.
-
-AllowStaff: "true"
-# AllowStaff es una opción para si desea o no que los usuarios con el rol "Personal" puedan ver dentro de los tickets. Si se establece falso "Personal" no verá los boletos.
-
-DepartmentEmoji_1: "🙋"
-DepartmentEmoji_2: "💸"
-DepartmentEmoji_3: "📗"
-# Ticket emojis, los emojis son lo que los usuarios tendrán que reaccionar con orden para proceder furthur si los departamentos están habilitados.
-
-DepartmentTitle_1: "Apoyo"
-DepartmentTitle_2: "Facturación"
-DepartmentTitle_3: "Otro"
-# Ticket department title, Este es el título de un departamento de tickets para ayudar a los usuarios a saber lo que está disponible.
-
-DepartmentRole_1: "Apoyo"
-DepartmentRole_2: "Admin"
-DepartmentRole_3: "Apoyo"
-# Los roles de tickets son los roles que podrán acceder a los boletos dependiendo del departamento que se haya elegido.
-
-# System Message Configuration
-
-SystemMessages: "true"
-
-SystemMessage_Channel: "smensajes-del-sistema"
-SystemMessage_Type: "embed"
-# Hay 2 tipos de cómo puede enviar mensajes del sistema, 'normal' or 'embed'
-SystemMessage_Icon: "USER"
-
-Welcome_Title: "Usuario unido!"
-WelcomeMessage: "Hola %member%, Bienvenido a %guildname%!"
-# %member% definir el usuario que se unió y %guildnamne% define el nombre del servidor.
-
-Leave_Title: "¡Usuario a la izquierda!"
-LeaveMessage: "Adios %member%, Gracias por visting %guildname%!"
-# %member% definir el usuario que se unió y %guildnamne% define el nombre del servidor.
-
-SystemMessage_EmbedFooter: "false"
-
-# LINKS Configuration
-
-LinksTitle: "Enlaces rápidos"
-
-LINKS:
-  "Website": "https://www.example.com"
-  "Store": "https://store.example.com"
-  "Discord": "https://discord.gg/example"
-# "Twitter": "https://twitter.com/example"
-
-# Suggestions Configuration
-
-SuggestionChannel: "Sugerencias"
-SuggestionTitle: "Sugerencia"
-SuggestionStarter: "¿Qué te gustaría sugerir?"
-SuggestReact_1: 👍
-SuggestReact_2: 👎
-
-# Announcement Configuration
-
-AnnouncementChannel: "anuncios"
-AnnouncementTitle: "Anuncio de nombre de servidor"
-AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
-
-AnnouncementStarter: "¿Qué te gustaría anunciar?"
-
-# Moderation System Configuration
-
-BanTitle: "User Banned!"
-DaysBannedFor: 7
-BanLogColour: "#D911B4"
-
-KickTitle: "User Kicked!"
-KickLogColour: "#D9B111"
-
-ModThumbnail: "https://i.imgur.com/l6P3DF6.png"
-ModLogChannel: "mod-logs"
-
-PruneLogTitle: "Bulk Delete"
-PruneThumbnail: "https://i.imgur.com/OAgW2vR.png"
-PruneColour: "#1BA30C"
-
-# General Command Configuration
-
-HelpCommand: "ayuda"
-LinksCommand: "enlaces"
-PingCommand: "senal"
-SuggestCommand: "cugerir"
-
-# Support Command Configuration
-
-NewTicket: "boleto"
-CloseTicket: "cerca"
-AddUser: "anadir"
-RemoveUser: "eliminar"
-RenameTicket: "renombrar"
-
-# Staff Command Configuration
-
-BotSay: "decir"
-PurgeMessage: "purge"
-
-# Admin Command Configuration
-
-AnnounceCommand: "anunciar"
-BanUser: "ban"
-KickUser: "kick"
-
-# Commmand Descriptions
-
-NewTicketDesc: "Crear un nuevo ticket de soporte"
-AnnounceDesc: "Crear un anuncio de servidor"
-CloseTicketDesc: "Cierre su ticket de soporte"
-LinksDesc: "Ver algunos enlaces importantes"
-PingDesc: "Obtener la latencia del bot"
-HelpDesc: "Obtener una lista de todos los comandoss"
-RemoveUserDesc: "Eliminar un usuario de un ticket de soporte"
-AddUserDesc: "Add un usuario a un ticket de soporte"
-SuggestionDesc: "Crear una sugerencia de servidor"
-BotSayDesc: "Di algo con el bot"
-BanDesc: "Prohibir a un/una miembro de este servidor."
-KickDesc: "Patea a un/una miembro de este servidor."
-PurgeDesc: "Purga los mensajes del chat."
-
-# Error / Warining Messages
-
-IncorrectPerms: ":x: **Err!** No tiene los permisos correctos para utilizar este comando."
-InvalidChannel: ":x: **Err!** Canal no encontrado. ¡Por favor, créalo!"
-UserNotFound: ":x: **Err!** Este usuario no existe, ¿están en este servidor?"
-NoValidTicket: ":warning: No puede ejecutar este comando aquí. Este comando se utiliza al cerrar un vale."
-TicketExists: ":warning: Este billete no se puede abrir, ¡Ya existe!"

lang/supportbot-config_FR.yml

@@ -1,224 +0,0 @@
-#        _________                                  __ __________        __   
-#       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-#       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-#       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-#      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-#              \/      |__|   |__|                             \/             
-#
-#                      SupportBot version 6.1
-#                      Created by Emerald Services
-#                      Installed with MIT License
-#
-#                      Support Server: discord.gg/jspKFcE
-
-# General Bot Configuration
-
-Token: "BOT_TOKEN_HERE"
-Prefix: "-"
-Bot_Name: "SupportBot"
-
-BotActivity: "-help | SupportBot"
-StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
-# Doit définir ActivityType a STREAMING afin que l’URL de streaming fonctionne dans le statut bots.
-
-ActivityType: "PLAYING"
-# L’état d’activité peut être PLAYING, WATCHING, LISTENING ou STREAMING.
-
-DeleteMessages: "true"
-
-# Embed Configuration
-
-EmbedColour: "#04b545"
-EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"
-
-ErrorColour: "#d12519"
-SuccessColour: "#04b545"
-WarningColour: "#fca117" 
-
-# Role Configuration
-
-AutoRole: "true"
-# En parametre "AutoRole a 'true' le bot appliquera automatiquement le rôle ci-dessous lorsque les membres se joindra. Mis à 'false' désactiver cette fonctionnalite.
-AutoRole_Role: "Membre"
-LockdownRole: "@everyone"
-
-Staff: "Personnel"
-Admin: "Admin"
-
-# Ticket Configuration
-
-TicketChannel: "ticket"
-TicketCategory: "Tickets"
-TicketLog: "ticket-logs"
-TranscriptLog: "transcripts"
-TicketSubject: "description"
-# TicketSubject: "description" signifie que le sujet (reason) du billet sera affiché sur la description du canal s’il est défini pour "embed" il sera affiché dans l’intégration.
-
-AllowTicketMentions: "true"
-# Mis a "true" pour permettre au billet de mentionner l’auteur et l’équipe de soutien.
-# Mis a "false" pour désa autoriser les mentions dans les billets.
-
-
-# Ticket Panel (Ticket Reaction Create)
-
-ReactionTickets: "true"
-ReactionMessage: "Réagissez avec %reaction_emoji% pour créer un ticket de support !"
-ReactionChannel: "creer-billet"
-ReactionPanel_Description: "true"
-ReactionDescription: "Créez un ticket de support pour contacter un membre du personnel."
-ReactionEmoji: "📩"
-# Custom Emojis: <:test:EMOJI_ID>
-ReactionPanel_Thumbnail: true
-ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
-ReactionPanel_Image: true
-ReactionImage: "https://wallpapercave.com/wp/wp4462546.jpg"
-
-Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
-Ticket_Title: "Prise en charge du serveur | %ticketusername%"
-TicketMessage: "Bonjour <@%ticketauthor%>, Merci d’avoir créé un billet de support\nS’il vous plaît attendre patiemment pendant qu’un membre de notre équipe vous tend la main."
-NoTicketSubject: "Aucune raison fournie!"
-TicketCreatedAlert: ":ticket: Votre ticket de support a été créé : <#%ticketid%>"
-TranscriptTitle: "Transcription du billet"
-
-AddedUser: "👍 <@%user%> a ete ajoute a ce billet"
-RemovedUser: "👍 <@%user%> a ete retiré de ce billet"
-
-ClosingTicket: ":warning: Vous avez demandé de fermer votre billet de soutien."
-ClosingConfirmation_Word: "confirm"
-CloseConfirmation: "true"
-# CloseConfirmation a vrai fera confirmer aux utilisateurs qu’ils veulent fermer un leur billet, les paramètres à faux va juste fermer le billet.
-
-# Ticket Department Configuration
-
-TicketDepartments: "true"
-# Cette option permet ou désactive les départements de billetterie. Si définissez faux départements de billets ne fonctionnera pas
-
-AllowStaff: "true"
-# AllowStaff est une option pour savoir si oui ou non vous voulez les utilisateurs avec le "Staff" rôle pour être en mesure de voir à l’intérieur des billets. S’il est mis faux "Staff" ne affichera pas les billets.
-
-DepartmentEmoji_1: "🙋"
-DepartmentEmoji_2: "💸"
-DepartmentEmoji_3: "📗"
-# Emojis billet, les emojis sont ce que les utilisateurs devront réagir avec inorder pour procéder furthur si les départements sont activés.
-
-DepartmentTitle_1: "Soutien"
-DepartmentTitle_2: "Facturation"
-DepartmentTitle_3: "Autres"
-# Titre du département des billets, C’est le titre d’un service de billetterie pour aider les utilisateurs à savoir ce qui est disponible.
-
-DepartmentRole_1: "Soutien"
-DepartmentRole_2: "Admin"
-DepartmentRole_3: "Soutien"
-# Les rôles de billets sont les rôles qui seront en mesure d’accéder aux billets en fonction du ministère qui a été choisi.
-
-# System Message Configuration
-
-SystemMessages: "true"
-
-SystemMessage_Channel: "messages-systeme"
-SystemMessage_Type: "embed"
-# Il existe 2 types de la façon dont vous pouvez envoyer des messages système, 'normal' or 'embed'
-SystemMessage_Icon: "USER"
-
-Welcome_Title: "Utilisateur rejoint!"
-WelcomeMessage: "Bonjour %member%, Bienvenue à %guildname%!"
-# %member% définir l’utilisateur qui a rejoint et %guildnamne% définit le nom du serveur.
-
-Leave_Title: "Utilisateur à gauche!"
-LeaveMessage: "Au revoir %member%, Merci d’avoir visting %guildname%!"
-# %member% définir l’utilisateur qui est parti et %guildnamne% définit le nom du serveur.
-
-SystemMessage_EmbedFooter: "false"
-
-# LINKS Configuration
-
-LinksTitle: "Liens rapides"
-
-LINKS:
-  "Website": "https://www.example.com"
-  "Store": "https://store.example.com"
-  "Discord": "https://discord.gg/example"
-# "Twitter": "https://twitter.com/example"
-
-# Suggestions Configuration
-
-SuggestionChannel: "suggestions"
-SuggestionTitle: "Suggestion"
-SuggestionStarter: "Qu’aimeriez-vous suggérer?"
-SuggestReact_1: 👍
-SuggestReact_2: 👎
-
-# Announcement Configuration
-
-AnnouncementChannel: "annonces"
-AnnouncementTitle: "Annonce servername"
-AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
-
-AnnouncementStarter: "Qu’aimeriez-vous annoncer?"
-
-# Moderation System Configuration
-
-BanTitle: "User Banned!"
-DaysBannedFor: 7
-BanLogColour: "#D911B4"
-
-KickTitle: "User Kicked!"
-KickLogColour: "#D9B111"
-
-ModThumbnail: "https://i.imgur.com/l6P3DF6.png"
-ModLogChannel: "mod-logs"
-
-PruneLogTitle: "Bulk Delete"
-PruneThumbnail: "https://i.imgur.com/OAgW2vR.png"
-PruneColour: "#1BA30C"
-
-
-# General Command Configuration
-
-HelpCommand: "aide"
-LinksCommand: "liens"
-PingCommand: "ping"
-SuggestCommand: "suggerer"
-
-# Support Command Configuration
-
-NewTicket: "billet"
-CloseTicket: "proche"
-AddUser: "ajouter"
-RemoveUser: "retirer"
-RenameTicket: "renommer"
-
-# Staff Command Configuration
-
-BotSay: "dire"
-PurgeMessage: "purge"
-
-# Admin Command Configuration
-
-AnnounceCommand: "annoncer"
-BanUser: "ban"
-KickUser: "kick"
-
-# Commmand Descriptions
-
-NewTicketDesc: "Créer un nouveau ticket de support"
-AnnounceDesc: "Créer une annonce de serveur"
-CloseTicketDesc: "Fermez votre billet de support"
-LinksDesc: "View some important links"
-PingDesc: "Obtenez la latence du bot"
-HelpDesc: "Obtenez une liste de toutes les commandes"
-RemoveUserDesc: "Supprimer un utilisateur d’un ticket de support"
-AddUserDesc: "Ajouter un utilisateur à un ticket de support"
-SuggestionDesc: "Créer une suggestion de serveur"
-BotSayDesc: "Dites quelque chose avec le bot"
-BanDesc: "Bannir un membre de ce serveur."
-KickDesc: "Kick un membre de ce serveur."
-PurgeDesc: "Purgez les messages du chat."
-
-# Error / Warining Messages
-
-IncorrectPerms: ":x: **Err!** Vous n’avez pas les autorisations correctes pour utiliser cette commande."
-InvalidChannel: ":x: **Err!** Canal ina pas trouvé. S’il vous plaît le créer!"
-UserNotFound: ":x: **Err!** Vous ne pouvez pas exécuter cette commande ici. Cette commande est utilisée lors de la fermeture d’un billet. ..."
-NoValidTicket: ":warning: Vous ne pouvez pas exécuter cette commande ici. Cette commande est utilisée lors de la fermeture d’un billet."
-TicketExists: ":warning: Ce billet ne peut pas être ouvert, il existe déjà!"

lang/supportbot-config_GER.yml

@@ -1,222 +0,0 @@
-#        _________                                  __ __________        __   
-#       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-#       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-#       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-#      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-#              \/      |__|   |__|                             \/             
-#
-#                      SupportBot version 6.2
-#                      Erstellt von Emerald Services
-#                      Installiert unter MIT License
-#
-#                      Support Server: discord.gg/jspKFcE
-
-# Generelle Bot Konfiguration
-
-Token: "BOT_TOKEN_HERE"
-Prefix: "-"
-Bot_Name: "SupportBot"
-
-BotActivity: "-help | SupportBot"
-StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
-# ActivityType muss auf STREAMING gesetzt werden, damit die Streaming-URL im Bot-Status funktioniert
-ActivityType: "PLAYING"
-# Der Aktivitätsstatus kann entweder PLAYING, WATCHING, LISTENING oder STREAMING sein.
-
-DeleteMessages: "true"
-
-# Embed Konfiguration
-
-EmbedColour: "#04b545"
-EmbedFooter: "SupportBot | Der #1 Support Discord Bot"
-
-ErrorColour: "#d12519"
-SuccessColour: "#04b545"
-WarningColour: "#fca117" 
-
-# Rollen Konfiguration
-
-AutoRole: "true"
-# Wenn Sie "AutoRole" auf "true" setzen, vergibt der Bot automatisch die folgende Rolle, wenn Mitglieder deinem Discord Server beitreten. Setze dies auf "false", um diese Funktion zu deaktivieren. 
-AutoRole_Role: "Member"
-LockdownRole: "@everyone"
-
-Staff: "Staff"
-Admin: "Admin"
-
-# Ticket Konfiguration
-
-TicketChannel: "ticket"
-TicketCategory: "Tickets"
-TicketLog: "ticket-logs"
-TranscriptLog: "transcripts"
-TicketSubject: "description"
-# TicketSubject: "description" bedeutet, dass der Grund des Tickets in der Kanalbeschreibung steht, "embed" bedeutet, dass der Grund im Embed steht.
-
-AllowTicketMentions: "true"
-# Setze dies auf "true" damit das Ticket den Ersteller und das Support-Team pingt.
-# Setze dies auf "false" um Pings in Tickets zu deaktivieren
-
-
-# Ticket Panel (Per Reaktion ein Ticket erstellen)
-
-ReactionTickets: "true"
-ReactionMessage: "Reagiere mit %reaction_emoji% um ein Ticket zu erstellen!"
-ReactionPanel_Description: "true"
-ReactionDescription: "Erstellen Sie ein Support-Ticket, um einen Mitarbeiter zu kontaktieren."
-ReactionChannel: "create-ticket"
-ReactionEmoji: "📩"
-# Custom Emojis: <:test:EMOJI_ID>
-ReactionPanel_Thumbnail: true
-ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
-ReactionPanel_Image: true
-ReactionImage: "https://wallpapercave.com/wp/wp4462546.jpg"
-
-Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
-Ticket_Title: "Server Support | %ticketusername%"
-TicketMessage: "Hallo <@%ticketauthor%>, Vielen Dank das du ein Ticket erstellt hast\nBitte warte, bis sich ein Mitglied unseres Teams meldet!"
-NoTicketSubject: "Keinen Grund angegeben!"
-TicketCreatedAlert: ":ticket: Dein Ticket wurde erstellt: <#%ticketid%>"
-TranscriptTitle: "Ticket Transcript"
-
-AddedUser: "👍 <@%user%> wurde zu dem Ticket hinzugefügt"
-RemovedUser: "👍 <@%user%> wurde aus dem Ticket entfernt"
-
-ClosingTicket: ":warning: Du hast angefragt, dein Ticket zu schließen"
-ClosingConfirmation_Word: "confirm"
-CloseConfirmation: "true"
-# CloseConfirmation "true" erwartet von Usern eine Bestätigung zum schließen des Ticket, setze dies auf "false" damit das Ticket einfach geschlossen wird.
-
-# Ticket Abteilungskonfiguration
-
-TicketDepartments: "true"
-# Diese Option aktiviert oder deaktiviert die verschiedenen Ticket Abteilungen, setze dies auf "false" um keine Ticket Abteilungen zu haben.
-
-AllowStaff: "true"
-# Allowstaff ist eine Option welche der Rolle "Staff" ermöglicht, im Ticket mitzulesen, setze dies auf "false" damit die Rolle "Staff" nicht mitlesen kann.
-
-DepartmentEmoji_1: "🙋"
-DepartmentEmoji_2: "💸"
-DepartmentEmoji_3: "📗"
-# Ticket Emojis, auf welche die User reagieren um ein Ticket für die verschiedenen Abteilungen zu erstellen, natürlich nur wenn die Abteilungen aktiviert sind.
-
-DepartmentTitle_1: "Support"
-DepartmentTitle_2: "Billing"
-DepartmentTitle_3: "Other"
-# Ticket Abteilungstitel, dies ist der Titel einer Ticketabteilung, um Nutzern zu helfen, damit diese wissen welche Abteilungen vorhanden sind.
-
-DepartmentRole_1: "Support"
-DepartmentRole_2: "Admin"
-DepartmentRole_3: "Support"
-# Ticketrollen sind die Rollen, welche abhängig von der Abteilung Zugriff auf Tickets erhalten.
-
-# System Nachrichten Konfiguration
-
-SystemMessages: "true"
-
-SystemMessage_Channel: "System-Nachrichten"
-SystemMessage_Type: "embed"
-# Es gibt 2 Arten wie Sie System Nachrichten senden können, "normal" oder "embed"
-SystemMessage_Icon: "USER"
-
-Welcome_Title: "User hat den Server betreten!"
-WelcomeMessage: "Herzlich Willkommen %member%, Willkommen auf %guildname%!"
-# %member% definiert den Nutzer welcher gerade gejoint ist, %guildnamne% den Server Namen.
-
-Leave_Title: "User hat den Server verlassen!"
-LeaveMessage: "Es war schön dich zu sehen %member%, Danke dir für den Besuch auf %guildname%!"
-# %member% definiert den Nutzer, welcher den Server verlassen hat, %guildname% den Server Namen.
-
-SystemMessage_EmbedFooter: "false"
-
-# LINKS Konfiguration
-
-LinksTitle: "Quick Links"
-
-LINKS:
-  "Website": "https://www.example.com"
-  "Store": "https://store.example.com"
-  "Discord": "https://discord.gg/example"
-# "Twitter": "https://twitter.com/example"
-
-# Suggestions Konfiguration
-
-SuggestionChannel: "suggestions"
-SuggestionTitle: "Suggestion"
-SuggestionStarter: "Was möchtest du vorschlagen?"
-SuggestReact_1: 👍
-SuggestReact_2: 👎
-
-# Announcement Konfiguration
-
-AnnouncementChannel: "announcements"
-AnnouncementTitle: "Servername Announcement"
-AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
-
-AnnouncementStarter: "Was möchtest du ankündigen?"
-
-# Moderation System Configuration
-
-BanTitle: "User Banned!"
-DaysBannedFor: 7
-BanLogColour: "#D911B4"
-
-KickTitle: "User Kicked!"
-KickLogColour: "#D9B111"
-
-ModThumbnail: "https://i.imgur.com/l6P3DF6.png"
-ModLogChannel: "mod-logs"
-
-PruneLogTitle: "Bulk Delete"
-PruneThumbnail: "https://i.imgur.com/OAgW2vR.png"
-PruneColour: "#1BA30C"
-
-# General Command Konfiguration
-
-HelpCommand: "help"
-LinksCommand: "links"
-PingCommand: "ping"
-SuggestCommand: "suggest"
-
-# Support Command Konfiguration
-
-NewTicket: "ticket"
-CloseTicket: "close"
-AddUser: "add"
-RemoveUser: "remove"
-RenameTicket: "rename"
-
-# Staff Command Konfiguration
-
-BotSay: "say"
-PurgeMessage: "purge"
-
-# Admin Command Konfiguration
-
-AnnounceCommand: "announce"
-BanUser: "ban"
-KickUser: "kick"
-
-# Commmand Beschreibungen (help)
-
-NewTicketDesc: "Erstelle ein neues Support Ticket"
-AnnounceDesc: "Erstelle eine neue Server Ankündigung"
-CloseTicketDesc: "Schließe dein Support Ticket"
-LinksDesc: "Zeigt wichtige Links an"
-PingDesc: "Bekomme die Bot Latenz"
-HelpDesc: "Erhalte eine Liste der verfügbaren Befehle"
-RemoveUserDesc: "Entferne einen Nutzer aus einem Ticket"
-AddUserDesc: "Füge einen Nutzer einem Ticket hinzu"
-SuggestionDesc: "Erstelle einen Server Vorschlag"
-BotSayDesc: "Sage etwas mit dem Bot"
-BanDesc: "Verbannen Sie ein Mitglied von diesem Server."
-KickDesc: "Treten Sie ein Mitglied von diesem Server."
-PurgeDesc: "Nachrichten aus dem Chat löschen."
-
-# Error / Warning Nachrichten
-
-IncorrectPerms: ":x: **Error!** Du hast nicht die benötigten Berechtigungen um diesen Befehl auszuführen."
-InvalidChannel: ":x: **Error!** Channel nicht gefunden. Bitte erstelle diesen Channel!"
-UserNotFound: ":x: **Error!** Dieser Nutzer existiert nicht, ist er auf diesem Server?"
-NoValidTicket: ":warning: Du kannst diesen Befehl hier nicht verwenden. Dieser Befehl wird zum schließen eines Tickets verwendet."
-TicketExists: ":warning: Dieses Ticket kann nicht erstellt werden, es existiert bereits."

package-lock.json

@@ -0,0 +1,120 @@
+{
+  "name": "supportbot",
+  "version": "7.0.0",
+  "lockfileVersion": 1,
+  "requires": true,
+  "dependencies": {
+    "@discordjs/collection": {
+      "version": "0.1.6",
+      "resolved": "https://registry.npmjs.org/@discordjs/collection/-/collection-0.1.6.tgz",
+      "integrity": "sha512-utRNxnd9kSS2qhyivo9lMlt5qgAUasH2gb7BEOn6p0efFh24gjGomHzWKMAPn2hEReOPQZCJaRKoURwRotKucQ=="
+    },
+    "@discordjs/form-data": {
+      "version": "3.0.1",
+      "resolved": "https://registry.npmjs.org/@discordjs/form-data/-/form-data-3.0.1.tgz",
+      "integrity": "sha512-ZfFsbgEXW71Rw/6EtBdrP5VxBJy4dthyC0tpQKGKmYFImlmmrykO14Za+BiIVduwjte0jXEBlhSKf0MWbFp9Eg==",
+      "requires": {
+        "asynckit": "^0.4.0",
+        "combined-stream": "^1.0.8",
+        "mime-types": "^2.1.12"
+      }
+    },
+    "abort-controller": {
+      "version": "3.0.0",
+      "resolved": "https://registry.npmjs.org/abort-controller/-/abort-controller-3.0.0.tgz",
+      "integrity": "sha512-h8lQ8tacZYnR3vNQTgibj+tODHI5/+l06Au2Pcriv/Gmet0eaj4TwWH41sO9wnHDiQsEj19q0drzdWdeAHtweg==",
+      "requires": {
+        "event-target-shim": "^5.0.0"
+      }
+    },
+    "argparse": {
+      "version": "2.0.1",
+      "resolved": "https://registry.npmjs.org/argparse/-/argparse-2.0.1.tgz",
+      "integrity": "sha512-8+9WqebbFzpX9OR+Wa6O29asIogeRMzcGtAINdpMHHyAg10f05aSFVBbcEqGf/PXw1EjAZ+q2/bEBg3DvurK3Q=="
+    },
+    "asynckit": {
+      "version": "0.4.0",
+      "resolved": "https://registry.npmjs.org/asynckit/-/asynckit-0.4.0.tgz",
+      "integrity": "sha1-x57Zf380y48robyXkLzDZkdLS3k="
+    },
+    "combined-stream": {
+      "version": "1.0.8",
+      "resolved": "https://registry.npmjs.org/combined-stream/-/combined-stream-1.0.8.tgz",
+      "integrity": "sha512-FQN4MRfuJeHf7cBbBMJFXhKSDq+2kAArBlmRBvcvFE5BB1HZKXtSFASDhdlz9zOYwxh8lDdnvmMOe/+5cdoEdg==",
+      "requires": {
+        "delayed-stream": "~1.0.0"
+      }
+    },
+    "delayed-stream": {
+      "version": "1.0.0",
+      "resolved": "https://registry.npmjs.org/delayed-stream/-/delayed-stream-1.0.0.tgz",
+      "integrity": "sha1-3zrhmayt+31ECqrgsp4icrJOxhk="
+    },
+    "discord.js": {
+      "version": "12.5.3",
+      "resolved": "https://registry.npmjs.org/discord.js/-/discord.js-12.5.3.tgz",
+      "integrity": "sha512-D3nkOa/pCkNyn6jLZnAiJApw2N9XrIsXUAdThf01i7yrEuqUmDGc7/CexVWwEcgbQR97XQ+mcnqJpmJ/92B4Aw==",
+      "requires": {
+        "@discordjs/collection": "^0.1.6",
+        "@discordjs/form-data": "^3.0.1",
+        "abort-controller": "^3.0.0",
+        "node-fetch": "^2.6.1",
+        "prism-media": "^1.2.9",
+        "setimmediate": "^1.0.5",
+        "tweetnacl": "^1.0.3",
+        "ws": "^7.4.4"
+      }
+    },
+    "event-target-shim": {
+      "version": "5.0.1",
+      "resolved": "https://registry.npmjs.org/event-target-shim/-/event-target-shim-5.0.1.tgz",
+      "integrity": "sha512-i/2XbnSz/uxRCU6+NdVJgKWDTM427+MqYbkQzD321DuCQJUqOuJKIA0IM2+W2xtYHdKOmZ4dR6fExsd4SXL+WQ=="
+    },
+    "js-yaml": {
+      "version": "4.1.0",
+      "resolved": "https://registry.npmjs.org/js-yaml/-/js-yaml-4.1.0.tgz",
+      "integrity": "sha512-wpxZs9NoxZaJESJGIZTyDEaYpl0FKSA+FB9aJiyemKhMwkxQg63h4T1KJgUGHpTqPDNRcmmYLugrRjJlBtWvRA==",
+      "requires": {
+        "argparse": "^2.0.1"
+      }
+    },
+    "mime-db": {
+      "version": "1.48.0",
+      "resolved": "https://registry.npmjs.org/mime-db/-/mime-db-1.48.0.tgz",
+      "integrity": "sha512-FM3QwxV+TnZYQ2aRqhlKBMHxk10lTbMt3bBkMAp54ddrNeVSfcQYOOKuGuy3Ddrm38I04If834fOUSq1yzslJQ=="
+    },
+    "mime-types": {
+      "version": "2.1.31",
+      "resolved": "https://registry.npmjs.org/mime-types/-/mime-types-2.1.31.tgz",
+      "integrity": "sha512-XGZnNzm3QvgKxa8dpzyhFTHmpP3l5YNusmne07VUOXxou9CqUqYa/HBy124RqtVh/O2pECas/MOcsDgpilPOPg==",
+      "requires": {
+        "mime-db": "1.48.0"
+      }
+    },
+    "node-fetch": {
+      "version": "2.6.1",
+      "resolved": "https://registry.npmjs.org/node-fetch/-/node-fetch-2.6.1.tgz",
+      "integrity": "sha512-V4aYg89jEoVRxRb2fJdAg8FHvI7cEyYdVAh94HH0UIK8oJxUfkjlDQN9RbMx+bEjP7+ggMiFRprSti032Oipxw=="
+    },
+    "prism-media": {
+      "version": "1.3.1",
+      "resolved": "https://registry.npmjs.org/prism-media/-/prism-media-1.3.1.tgz",
+      "integrity": "sha512-nyYAa3KB4qteJIqdguKmwxTJgy55xxUtkJ3uRnOvO5jO+frci+9zpRXw6QZVcfDeva3S654fU9+26P2OSTzjHw=="
+    },
+    "setimmediate": {
+      "version": "1.0.5",
+      "resolved": "https://registry.npmjs.org/setimmediate/-/setimmediate-1.0.5.tgz",
+      "integrity": "sha1-KQy7Iy4waULX1+qbg3Mqt4VvgoU="
+    },
+    "tweetnacl": {
+      "version": "1.0.3",
+      "resolved": "https://registry.npmjs.org/tweetnacl/-/tweetnacl-1.0.3.tgz",
+      "integrity": "sha512-6rt+RN7aOi1nGMyC4Xa5DdYiukl2UWCbcJft7YhxReBGQD7OAM8Pbxw6YMo4r2diNEA8FEmu32YOn9rhaiE5yw=="
+    },
+    "ws": {
+      "version": "7.5.1",
+      "resolved": "https://registry.npmjs.org/ws/-/ws-7.5.1.tgz",
+      "integrity": "sha512-2c6faOUH/nhoQN6abwMloF7Iyl0ZS2E9HGtsiLrWn0zOOMWlhtDmdf/uihDt6jnuCxgtwGBNy6Onsoy2s2O2Ow=="
+    }
+  }
+}

package.json

@@ -1,26 +1,19 @@
 {
   "name": "supportbot",
-  "version": "6.4",
-  "description": "SupportBot | #1 Self-Hosted Ticket Bot",
+  "version": "7.1-pre-2",
+  "description": "SupportBot, a free open-source discord ticket application with ease of use.",
   "main": "index.js",
-  "dependencies": {
-    "discord.js": "^12.5.1",
-    "js-yaml": "^4.0.0"
-  },
-  "devDependencies": {
-    "node-fetch": ">=2.6.1"
-  },
   "scripts": {
-    "test": "help"
-  },
-  "repository": {
-    "type": "git",
-    "url": "git+https://github.com/1tzemerald/SupportBot.git"
+    "supportbot": "node index.js"
   },
+  "keywords": [
+    "supportbot"
+  ],
   "author": "Emerald Services",
   "license": "MIT",
-  "bugs": {
-    "url": "https://github.com/1tzemerald/SupportBot/issues"
-  },
-  "homepage": "https://emeraldsrv.dev"
+  "dependencies": {
+    "discord.js": "^12.5.3",
+    "js-yaml": "^4.1.0",
+    "jsdom": "^16.7.0"
+  }
 }

storage/SupportTickets.json

@@ -1 +1 @@
-{}
+{}

storage/TicketID.json

@@ -1 +1 @@
-{}
+{}

supportbot-config.yml

@@ -1,101 +1,160 @@
-#        _________                                  __ __________        __   
-#       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-#       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-#       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-#      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-#              \/      |__|   |__|                             \/             
+#      ___                            _    ___        _   
+#     / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_ 
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |  
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|  
+#                |_|  |_|                                  
 #
-#                      SupportBot version 6.4
-#                      Created by Emerald Services
-#                      Installed with MIT License
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
 #
-#                      Support Server: discord.gg/jspKFcE
+#           Discord Support: https://emeraldsrv.dev/discord
 
-# General Bot Configuration
+SupportBot_Version: "7.1 pre-2"
+
+# -------------------------
+#   General Configuration
+# -------------------------
 
 Token: "BOT_TOKEN_HERE"
-Prefix: "-"
+Prefix: "!!"
 Bot_Name: "SupportBot"
 
+DeleteMessages: true
+# Should the bot delete command messages after executed?
+
+# -------------------------
+#  Activity Configuration
+# -------------------------
+
 BotActivity: "-help | SupportBot"
+
 StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
-# Must set ActivityType to STREAMING in order for Streaming URL to work in the bots status.
+# Set The ActivityType to "STREAMING" for a streaming status!
 
 ActivityType: "PLAYING"
 # Activity status can either be PLAYING, WATCHING, LISTENING or STREAMING.
 
-DeleteMessages: "true"
+# -------------------------
+#  Embed Configuration
+# -------------------------
 
-# Embed Configuration
-
-EmbedColour: "#04b545"
+EmbedColour: "#f74343"
 EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"
 
 ErrorColour: "#d12519"
 SuccessColour: "#04b545"
 WarningColour: "#fca117" 
 
-# Role Configuration
+# -------------------------
+#  Help Configuration
+# -------------------------
 
-AutoRole: "true"
-# By setting "AutoRole to 'true' the bot will automatically apply the role below when members joins. Set to 'false' to disable this feature.
+HelpMenu: true # Do not change!
+SendHelpPage: "channel" # Set to channel or dm
+
+# -------------------------
+#  Role Configuration
+# -------------------------
+
+AutoRole: true
 AutoRole_Role: "Member"
 LockdownRole: "@everyone"
 
 Staff: "Staff"
-Admin: "Administration"
+Admin: "Admin"
 TicketBlackListRole: "Blacklisted"
 
-# Ticket Configuration
+# -------------------------
+#  Tickets Configuration
+# -------------------------
 
+# --- General Config ---
+#     --- Start ---
+
+TicketCategory: "▬▬ TICKETS ▬▬"
 TicketChannel: "ticket"
-TicketCategory: "Tickets"
+
 TicketLog: "ticket-logs"
 TranscriptLog: "transcripts"
+
+TranscriptTitle: "Ticket Transcript"
+TicketLog_Title: "Ticket Log"
+TicketBlackListMessage: "You are not allowed to open a ticket"
+
 TicketSubject: "description"
-# TicketSubject: "description" means that the subject (reason) of the ticket will be displayed upon the channel description if set to "embed" it will be displayed within the embed.
+# "description" will displays the ticket reason within the channel description
+# "embed" will displays the ticket reason within the ticket embed
 
-AllowTicketMentions: "true"
-# Set to "true" to allow the ticket to mention the author and the support team.
-# Set to "false" to dis-allow mentions within tickets.
+AllowTicketMentions: true
+# Set to true to allow the ticket to mention the author and the support team.
+# Set to false to dis-allow mentions within tickets.
 
-# Ticket Panel (Ticket Reaction Create)
+# --- Panel Config ---
+#   --- Start ---
+
+ReactionChannel: "create-ticket"
+ReactionEmoji: "📩" 
+# For cusomt emojis: <:emoji_name:EMOJI_ID>
 
 ReactionTickets: true
 ReactionMessage: "React with %reaction_emoji% to create a Support Ticket!"
+
 ReactionPanel_Description: true
 ReactionDescription: "Create a support ticket to contact a member of staff."
-ReactionChannel: "create-ticket"
-ReactionEmoji: "📩"
-# Custom Emojis: <:test:EMOJI_ID>
+
 ReactionPanel_Thumbnail: true
 ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
+
 ReactionPanel_Image: true
 ReactionImage: "https://wallpapercave.com/wp/wp4462546.jpg"
 
-Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
+# --- Creation Config ---
+#      --- Start ---
+
+# Available Placeholders:
+
+# %ticketusername% - User who created the ticket.
+# <@%ticketauthor%> - Tags the user who created the ticket.
+# <#%ticketid%> - Mentions the ticket channel.
+
+
 Ticket_Title: "Server Support | %ticketusername%"
 TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
+
+Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
 NoTicketSubject: "No Reason Provided!"
+
 TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
-TranscriptTitle: "Ticket Transcript"
-TicketBlackListMessage: "You are not allowed to open a ticket"
 
 AddedUser: "👍 <@%user%> has been added to this ticket"
 RemovedUser: "👍 <@%user%> has been removed from this ticket"
 
+
+TicketLockReaction: "🔒"
+TicketDeleteReaction: "⛔"
+
+TranscriptSavedMessage: "📝 **Transcript Saved!**"
+TicketLockMessage: "❌ **Ticket Locked!**"
+TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
+TicketDeleteTime: 5000 # Time must be set in miliseconds.
+
+# --- Closing Config ---
+#    --- Start ---
+
 ClosingTicket: ":warning: You have requested to close your support ticket."
 ClosingConfirmation_Word: "confirm"
-CloseConfirmation: "true"
-# CloseConfirmation to true will make users confirm that they want to close a their ticket, settings to false will just close the ticket.
+CloseConfirmation: true
 
-# Ticket Department Configuration
+# --- Departments Config ---
+#     --- Start ---
 
-TicketDepartments: "true"
-# This option enable or disable the ticket departments. If set false Ticket Departments will not work
+TicketDepartments: true
 
-AllowStaff: "true"
-# AllowStaff is an option to whether or not you want the users with the "Staff" role to be able to view inside tickets. If set false "Staff" will not view tickets.
+AllowStaff: true
+# If set to true users with the "Staff" role will not be able to view tickets 
+# without a valid department role set below.
+
+# Set to false to allow "Staff" to see tickets whether its a department for them or not.
 
 DepartmentEmoji_1: "🙋"
 DepartmentEmoji_2: "💸"
@@ -112,14 +171,25 @@ DepartmentRole_2: "Admin"
 DepartmentRole_3: "Support"
 # Ticket roles are the roles that will be able to gain access to tickets depending on what department has been choosen. 
 
-# System Message Configuration
+# --------------------------------
+#  System Messages Configuration
+# --------------------------------
 
-SystemMessages: "true"
+# Available Placeholders:
+# %guildname% - This displays the name of the discord server.
+
+SystemMessages: true
+SystemMessage_EmbedFooter: false
 
 SystemMessage_Channel: "system-messages"
 SystemMessage_Type: "embed"
 # There are 2 types of how you can send system messages, 'normal' or 'embed'
+
 SystemMessage_Icon: "USER"
+# USER - This will display the user's icon of who joins.
+# BOT - This will display the bot's icon when a someone joins.
+# CUSTOM - This will allow you to use a custom image, set this below!
+SystemMessageIcon_URL: "https://imgur.com/example.png"
 
 Welcome_Title: "User Joined!"
 WelcomeMessage: "Hello %member%, Welcome to %guildname%!"
@@ -129,27 +199,39 @@ Leave_Title: "User Left!"
 LeaveMessage: "Goodbye %member%, Thank you for visting %guildname%!"
 # %member% define the user who left and %guildnamne% defines the server name.
 
-SystemMessage_EmbedFooter: "false"
+# -------------------------
+#  Links Configuration
+# -------------------------
 
-# LINKS Configuration
-
-LinksTitle: "Quick Links"
+LinksTitle: "Server Links"
 
 LINKS:
   "Website": "https://www.example.com"
   "Store": "https://store.example.com"
   "Discord": "https://discord.gg/example"
 # "Twitter": "https://twitter.com/example"
+# "Add More": "Just follow this format!"
 
-# Suggestions Configuration
+# --------------------------
+#  Suggestion Configuration
+# --------------------------
 
 SuggestionChannel: "suggestions"
 SuggestionTitle: "Suggestion"
+
 SuggestionStarter: "What would you like to suggest?"
 SuggestReact_1: 👍
 SuggestReact_2: 👎
 
-# Announcement Configuration
+SuggestionMessage_Icon: "USER"
+# USER - This will display the user's icon of who joins.
+# BOT - This will display the bot's icon when a someone joins.
+# CUSTOM - This will allow you to use a custom image, set this below!
+SuggestionIcon_URL: "https://imgur.com/example.png"
+
+# ----------------------------
+#  Announcement Configuration
+# ----------------------------
 
 AnnouncementChannel: "announcements"
 AnnouncementTitle: "Servername Announcement"
@@ -157,7 +239,15 @@ AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
 
 AnnouncementStarter: "What would you like to announce?"
 
-# Moderation System Configuration
+# --------------------------
+#  Moderation Configuration
+# --------------------------
+
+ChatLog_Title: "Chat Log"
+ChatLogChannel: "chat-logs"
+ChatLogColour: "#1BA30C"
+ChatLog_Thumbnail: "https://cdn.iconscout.com/icon/free/png-256/chat-2639493-2187526.png"
+ChatLogSavedMessage: "📝 **Channel Transcript Saved!**"
 
 BanTitle: "User Banned!"
 DaysBannedFor: 7
@@ -176,15 +266,18 @@ PruneColour: "#1BA30C"
 BlacklistTitle: "Blacklisted User"
 BlacklistColour: "#000000"
 
+# --------------------------
+#  Command Configuration
+# --------------------------
 
-# General Command Configuration
+# --- User Commands ---
 
 HelpCommand: "help"
 LinksCommand: "links"
 PingCommand: "ping"
 SuggestCommand: "suggest"
 
-# Support Command Configuration
+# --- Ticket Commands ---
 
 NewTicket: "ticket"
 CloseTicket: "close"
@@ -192,20 +285,25 @@ AddUser: "add"
 RemoveUser: "remove"
 RenameTicket: "rename"
 
-# Staff Command Configuration
+# --- Staff/Admin Commands ---
 
+ChatLog: "transcript"
 BotSay: "say"
 PurgeMessage: "purge"
 
-# Admin Command Configuration
-
 AnnounceCommand: "announce"
 BanUser: "ban"
 KickUser: "kick"
 BlacklistUser: "blacklist"
 
-# Commmand Descriptions
+# --------------------------
+#  Messages Configuration
+# --------------------------
 
+# --- Command Messages ---
+
+BotSayDesc: "Say something with the bot"
+ChatLogDesc: "Get a transcript of a channel"
 NewTicketDesc: "Create a new support ticket"
 AnnounceDesc: "Create a server announcement"
 CloseTicketDesc: "Close your support ticket"
@@ -215,13 +313,12 @@ HelpDesc: "Get a list of all the commands"
 RemoveUserDesc: "Remove a user from a support ticket"
 AddUserDesc: "Add a user to a support ticket"
 SuggestionDesc: "Create a server suggestion"
-BotSayDesc: "Say something with the bot"
 BanDesc: "Ban a member from this server."
 KickDesc: "Kick a member from this server."
 PurgeDesc: "Purge messages from the chat."
 BlacklistDesc: "Decline a member to open a ticket"
 
-# Error / Warining Messages
+# Error / Warning Messages
 
 IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
 InvalidChannel: ":x: **Err!** Channel not found. Please create it!"