FINAL 7.7

Create LICENSE.md

.gitignore

@@ -1 +1,2 @@
-node_modules/
+node_modules/
+.DS_Store

Commands/close.js

@@ -154,11 +154,11 @@ module.exports = new Command({
           html += `-----<br><br>`;
         }
       });
-
+      if (!(supportbot.DisableTicketLogChannel)) {
-      await logChannel.send({ embeds: [logEmbed] }).catch((err) => {
+        await logChannel.send({ embeds: [logEmbed] }).catch((err) => {
-        console.error(err);
+          console.error(err);
-      });
+        });
-
+      }
       let file = new Discord.MessageAttachment(
         Buffer.from(html),
         `${interaction.channel.name}.html`

Commands/embed.js

@@ -22,42 +22,36 @@ module.exports = new Command({
       type: "STRING",
       required: true,
     },
-
     {
       name: "message",
       description: "Embed Message",
       type: "STRING",
       required: true,
     },
-
     {
       name: "color",
       description: "Embed HEX Color",
       type: "STRING",
       required: false,
     },
-
     {
       name: "fieldtitle",
       description: "Add an additional Embed Field",
       type: "STRING",
       required: false,
     },
-
     {
       name: "fieldcontent",
       description: "Add an additional Embed Field",
       type: "STRING",
       required: false,
     },
-
     {
       name: "thumbnail",
       description: "Embed Thumbnail URL",
       type: "STRING",
       required: false,
     },
-
     {
       name: "image",
       description: "Embed Image URL",
@@ -98,10 +92,10 @@ module.exports = new Command({
       const EmbedMsg = new Discord.MessageEmbed()
         .setTitle(EmbedTitle)
         .setDescription(EmbedSubject)
-        .addField(EmbedFieldTitle, EmbedFieldContent)
         .setColor(EmbedColour)
         .setThumbnail(EmbedThumbnail)
-        .setImage(EmbedImage);
+        .setImage(EmbedImage)
+        if (EmbedFieldTitle && EmbedFieldContent) { EmbedMsg.addField(EmbedFieldTitle, EmbedFieldContent) };
 
       interaction.reply({
         embeds: [EmbedMsg],

Commands/help.js

@@ -32,7 +32,10 @@ module.exports = new Command({
     botCommands += `**/${cmdconfig.InfoCommand}** ${cmdconfig.InfoCommandDesc}\n`;
     botCommands += `**/${cmdconfig.PingCommand}** ${cmdconfig.PingCommandDesc}\n`;
     botCommands += `**/${cmdconfig.UserInfoCommand}** ${cmdconfig.UserInfoCommandDesc}\n`;
-    botCommands += `**/${cmdconfig.SuggestCommand}** ${cmdconfig.SuggestCommandDesc}\n`;
+
+    if (supportbot.DisableSuggestions === false) {
+      botCommands += `**/${cmdconfig.SuggestCommand}** ${cmdconfig.SuggestCommandDesc}\n`;
+    }
 
     let ticketCommands = "";
     ticketCommands += `**/${cmdconfig.OpenTicket}** ${cmdconfig.OpenTicketDesc}\n`;

Commands/suggest.js

@@ -1,5 +1,5 @@
 // SupportBot | Emerald Services
-// Ping Command
+// Suggest Command
 
 const fs = require("fs");
 
@@ -55,6 +55,16 @@ module.exports = new Command({
     if (supportbot.SuggestionUpvote && supportbot.SuggestionDownvote) {
       await suggestionMsg.react(supportbot.SuggestionUpvote);
       await suggestionMsg.react(supportbot.SuggestionDownvote);
+
+      if (supportbot.SuggestionThreads) {
+        await suggestionMsg.startThread({
+              name: `Suggestion-releated Thread`,
+              autoArchiveDuration: 60,
+              type: 'GUILD_PUBLIC_THREAD',
+              reason: 'Suggestion-releated thread',
+          })
+    
+        }
     }
 
     const Submitted = new Discord.MessageEmbed()
@@ -65,6 +75,10 @@ module.exports = new Command({
       .addField("Sent to:", `<#${suggestChannel.id}>`)
       .setColor(supportbot.SuccessColour);
 
-    return interaction.reply({ ephemeral: true, mbeds: [Submitted] });
+    return interaction.reply({ 
+      ephemeral: true, 
+      embeds: [Submitted] 
+    })
+    
   },
 });

Commands/ticket.js

@@ -102,7 +102,7 @@ module.exports = new Command({
         ephemeral: true,
       });
     let TicketCategory = await getCategory(
-      supportbot.Departments[department].category || supportbot.TicketCategory,
+      supportbot.Departments[department].category,
       interaction.guild
     );
     const ticketChannel = await interaction.guild.channels.create(
@@ -131,7 +131,7 @@ module.exports = new Command({
         VIEW_CHANNEL: true,
       });
     }
-    if (supportbot.TicketDepartments && !department) {
+    if (!department) {
       await ticketChannel.permissionOverwrites.edit(interaction.user.id, {
         SEND_MESSAGES: false,
       });
@@ -196,7 +196,7 @@ module.exports = new Command({
       }
     }
 
-    if (supportbot.TicketDepartments && !department) {
+    if (!department) {
       TicketMessage.addFields({
         name: "Departments",
         value: ` **${supportbot.Departments.map((X) => X.title).join("\n")}**`,
@@ -215,7 +215,7 @@ module.exports = new Command({
       .setEmoji(supportbot.TicketLockEmoji);
 
     const row2 = new MessageActionRow().addComponents(CloseButton, LockButton);
-    if (supportbot.TicketDepartments && !department) {
+    if (!department) {
       try {
         let buttons = await supportbot.Departments.map((x) =>
           new MessageButton()
@@ -306,22 +306,23 @@ module.exports = new Command({
           VIEW_CHANNEL: true,
         });
         let TicketCat = await getCategory(
-          supportbot.Departments[department].category ||
+          supportbot.Departments[department].category,
-            supportbot.TicketCategory,
           interaction.guild
         );
         await ticketChannel.setParent(TicketCat.id, { lockPermissions: false });
-        await ticketChannel.send({
+        if (supportbot.AllowThanksForReachingOutMessage) {
-          embeds: [
+          await ticketChannel.send({
-            {
+            embeds: [
-              description: `> Thank for reaching out to the **${title} Department**. Please provide us information regarding your query.`,
+              {
-              color: supportbot.EmbedColour,
+                description: `> Thank for reaching out to the **${title} Department**. Please provide us information regarding your query.`,
-            },
+                color: supportbot.EmbedColour,
-          ],
+              },
-        });
+            ],
+          });
+        }
       }
       if (supportbot.AllowTicketMentions) {
-        await ticketChannel.send("@here");
+        await ticketChannel.send(supportbot.TicketRoleMention);
       }
     }
   },

Commands/translate.js

@@ -1,5 +1,5 @@
 // SupportBot | Emerald Services
-// Ticket Add Command
+// Translate Command
 
 const fs = require("fs");
 

Configs/commands.yml

@@ -23,7 +23,7 @@ InfoCommand: "info"
 PingCommand: "ping"
 HelpCommand: "help"
 EmbedCommand: "embed"
-SuggestCommand: "suggestion"
+SuggestCommand: "suggest"
 TranslateCommand: "translate"
 UserInfoCommand: "userinfo"
 

Configs/supportbot.yml

@@ -10,20 +10,20 @@
 #           Discord Support: https://emeraldsrv.dev/discord
 #           Community Resources: https://emeraldsrv.dev/resources
 
-SupportBot_Version: "7.6"
+SupportBot_Version: "v7.7"
 
 # -------------------------
 #   General Configuration
 # -------------------------
 
 Name: "SupportBot"
-Token: "TOKEN_HERE"
+Token: "BOT_TOKEN HTTPS://DISCORD.COM/DEVELOPERS"
 
 # -------------------------
 #  Activity Configuration
 # -------------------------
 
-BotActivity: "Need Help? /ticket"
+BotActivity: "Here to help!"
 
 StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
 # Set The ActivityType to "STREAMING" for a streaming status!
@@ -36,29 +36,18 @@ ActivityType: "PLAYING"
 # -------------------------
 
 EmbedColour: "#f74343"
-EmbedFooter: "SupportBot | An Advanced Ticket System"
+EmbedFooter: "SupportBot | Developed by Emerald Services"
 
 ErrorColour: "#d12519"
 SuccessColour: "#04b545"
 WarningColour: "#fca117"
 
-# -------------------------
-#  Information Configuration
-# -------------------------
-
-InfoTitle: "Information"
-AboutMe: "Hi, I'm SupportBot an advanced discord ticket bot with 100% customization! [Download](https://emeraldsrv.dev/download)"
-
-InfoButtonText: "Visit Site"
-InfoURL: "https://emeraldsrv.dev"
-InfoColour: "#f74343"
-
 # -------------------------
 #  Role Configuration
 # -------------------------
 
 AutoRole: true
-JoinRole: "Verified Member"
+JoinRole: "Member"
 
 Staff: "Staff"
 Admin: "Admin"
@@ -104,6 +93,15 @@ EmbedLeaveThumbnail: false
   # "BOT" will display the bot's profile picture.
   # false to disable
 
+# -------------------------
+#  Information Configuration
+# -------------------------
+
+InfoTitle: "Information"
+
+InfoButtonText: "Visit Site"
+InfoURL: "https://emeraldsrv.dev"
+InfoColour: "#f74343"
 
 # ----------------------------
 #  Suggestions Configuration
@@ -113,6 +111,12 @@ SuggestionChannel: "suggestions"
 SuggestionUpvote: "✅"
 SuggestionDownvote: "❌"
 
+SuggestionThreads: true
+# set to false to disable threads being created from suggestions.
+
+DisableSuggestions: false
+# Set to true to disable the suggestions feature.
+
 # -------------------------
 #  Translate Configuration
 # -------------------------
@@ -123,7 +127,6 @@ TranslateLogChannel: "translations-log"
 #  Tickets Configuration
 # -------------------------
 
-TicketCategory: "Tickets" # Only for tickets without a category
 TicketPrefix: "ticket-" # The prefix for ticket channel names
 
 TicketLog: "ticket-data"
@@ -133,6 +136,8 @@ DMTranscripts: true
 TranscriptTitle: "Ticket Transcript"
 TicketLog_Title: "Ticket Closed"
 TicketBlackListMessage: "You are not allowed to open a ticket"
+TicketRoleMention: "@here"
+# To ping a role: <@ROLE_ID>
 
 MaxAllowedTickets: 2
 
@@ -144,6 +149,12 @@ AllowTicketMentions: true
 # Set to true to allow the ticket to mention the author and the support team.
 # Set false to dis-allow mentions within tickets.
 
+AllowThanksForReachingOutMessage: true 
+# Set to true to allow the "Thanks for reaching out Message" to be sent when the ticket is created
+DisableTicketLogChannel: false
+# Set to true to disable the requirement of the "TicketLog"
+# Set to true to also disable the ticket logs to be sent in the "TicketLogs" channel
+
 # --- Creation Config ---
 #      --- Start ---
 
@@ -164,35 +175,12 @@ TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%
 AddedUser: "👍 <@%user%> has been added to this ticket"
 RemovedUser: "👍 <@%user%> has been removed from this ticket"
 
-# --- Buttons Config ---
+# -------------------------
-#      --- Start ---
+#   Tickets Categories
+# -------------------------
 
-# Discord Button Colour Selection
-# PRIMARY - Blue
-# SECONDARY - Grey
-# DANGER - Red
-# SUCCESS - Green
-
-LockTicketCategory: "Archive"
-
-TicketCloseEmoji: "❌"
-TicketDeleteEmoji: "⛔"
-TicketLockEmoji: "🔒"
-
-TicketCloseColour: "DANGER"
-TicketDeleteColour: "DANGER"
-TicketLockColour: "PRIMARY"
-
-TranscriptSavedMessage: "📝 **Transcript Saved!**"
-TicketLockMessage: "❌ **Ticket Locked!**"
-TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
-
-# --- Departments Config ---
-#     --- Start ---
-
-TicketDepartments: true
-# Delete the ticket if no department selected. TIME IN MINUTES
 Timeout: 5
+
 # Set to true to allow all staff to access the ticket
 AllowAllStaff: false
 
@@ -203,17 +191,20 @@ Departments:
     role: "Staff"
     color: "SECONDARY"
     emoji: "1️⃣"
-    category: "Billing Support"
+    category: "Tickets"
+
   - title: "Billing Support"
     role: "Staff"
     color: "SECONDARY"
     emoji: "2️⃣"
-    category: "Admin Team"
+    category: "Tickets"
+
   - title: "Admin Team"
     role: "Admin"
     color: "SECONDARY"
     emoji: "3️⃣"
-    category: "Admin Support"
+    category: "Tickets"
+
 #  - title: "Other"
 #    role: "Staff"
 #    color: "SECONDARY"
@@ -226,6 +217,29 @@ Departments:
 # DANGER - Red
 # SUCCESS - Green
 
+# --- Buttons Config ---
+#      --- Start ---
+
+LockTicketCategory: "Archive"
+
+TicketCloseEmoji: "❌"
+TicketDeleteEmoji: "⛔"
+TicketLockEmoji: "🔒"
+
+TicketCloseColour: "DANGER"
+TicketDeleteColour: "DANGER"
+TicketLockColour: "PRIMARY"
+
+# Discord Button Colour Selection
+# PRIMARY - Blue
+# SECONDARY - Grey
+# DANGER - Red
+# SUCCESS - Green
+
+TranscriptSavedMessage: "📝 **Transcript Saved!**"
+TicketLockMessage: "❌ **Ticket Locked!**"
+TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
+
 # --- Closing Config ---
 #    --- Start ---
 

Configs/ticket-panel.yml

@@ -20,17 +20,10 @@ TicketPanel: true
 #   Ticket Panel Message Configuration
 # ----------------------------------------
 
-Channel: "▣┃ticket-creation"
+Channel: "ticket-creation"
-ButtonEmoji: "📩"
-ButtonLabel: "Create Ticket"
-ButtonColour: "SUCCESS"
-# Colour Options:
-#   -> PRIMARY - Purple
-#   -> SECONDARY - Grey
-#   -> SUCCESS - Green
-#   -> DANGER - Red
 
 PanelTitle: "Need Help? Create a Support Ticket."
+PanelColour: "#f74343"
 
 TicketPanel_Description: true
 TicketPanel_Thumbnail: true

Data/TicketData.json

@@ -1,3 +1 @@
-{
+{"tickets": [{}]}
-  "tickets": []
-}

Data/ticket-panel-id.json

@@ -1 +1,4 @@
-{"id":0,"TicketPanelID":""}
+{
+    "id": 0,
+    "TicketPanelID": ""
+}

Events/ready.js

@@ -21,16 +21,17 @@ module.exports = new Event("ready", async (client, interaction) => {
     url: supportbot.StreamingURL,
   });
 
-  console.log(`\u001b[32m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`);
+  console.log(`\u001b[107m`, `――――――――――――――――――――――――――――――――――――――――――――`);
-  console.log(`\u001b[32m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`);
+  console.log(`\u001b[91m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`);
-  console.log(`\u001b[32m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`);
+  console.log(`\u001b[91m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`);
-  console.log(`\u001b[32m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`);
+  console.log(`\u001b[91m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`);
-  console.log(`\u001b[32m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`);
+  console.log(`\u001b[91m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`);
-  console.log(`\u001b[32m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`);
+  console.log(`\u001b[91m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`);
-  console.log(`\u001b[32m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`);
+  console.log(`\u001b[91m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`);
-  console.log(`\u001b[32m`, `╋╋╋╋╋╋╋┗┛╋┗┛`);
+  console.log(`\u001b[91m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`);
+  console.log(`\u001b[91m`, `╋╋╋╋╋╋╋┗┛╋┗┛`);
   console.log(`    `);
-  console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`);
+  console.log(`\u001b[32m`, `――――――――――――――――――――――――――――――――――――――――――――`);
   console.log(`    `);
   console.log(
     `\u001b[33m`,
@@ -83,9 +84,9 @@ module.exports = new Event("ready", async (client, interaction) => {
     supportbot.Staff,
     supportbot.TicketBlackListRole,
   ];
-  if (supportbot.TicketDepartments) {
+
     supportbot.Departments.forEach((department) => roles.push(department.role));
-  }
+
   if (supportbot.AutoRole) roles.push(supportbot.JoinRole);
   const channels = [
     supportbot.SuggestionChannel,
@@ -96,12 +97,15 @@ module.exports = new Event("ready", async (client, interaction) => {
     supportbot.LeaveChannel,
     supportbot.TranslateLogChannel
   ];
-  const categories = [supportbot.TicketCategory];
+  //const categories = [supportbot.TicketCategory];
 
   const missingC = [];
   const missingR = [];
   const missingCat = [];
   for (let c of channels) {
+    if ((c === supportbot.SuggestionChannel && supportbot.DisableSuggestionsChannel) || c === supportbot.TicketLog && supportbot.DisableTicketLogChannel) {
+      continue;
+    }
     const find = await getChannel(c, client.guilds.cache.first());
     if (!find) missingC.push(c);
   }
@@ -109,10 +113,10 @@ module.exports = new Event("ready", async (client, interaction) => {
     const find = await getRole(r, client.guilds.cache.first());
     if (!find) missingR.push(r);
   }
-  for (let cat of categories) {
+ // for (let cat of categories) {
-    const find = await getCategory(cat, client.guilds.cache.first());
+ //   const find = await getCategory(cat, client.guilds.cache.first());
-    if (!find) missingCat.push(cat);
+ //   if (!find) missingCat.push(cat);
-  }
+ // }
 
   if (missingR.length > 0) {
     console.log(
@@ -160,7 +164,7 @@ module.exports = new Event("ready", async (client, interaction) => {
     chan1.messages.fetch(panelid.TicketPanelID).catch(async () => {
       let embed = new Discord.MessageEmbed()
         .setTitle(panelconfig.PanelTitle)
-        .setColor(supportbot.SuccessColour)
+        .setColor(panelconfig.PanelColour)
         .setFooter({
           text: supportbot.EmbedFooter,
           iconURL: interaction.user.displayAvatarURL(),
@@ -178,7 +182,7 @@ module.exports = new Event("ready", async (client, interaction) => {
         embed.setImage(panelconfig.PanelImage);
       }
       let button;
-      if (supportbot.TicketDepartments) {
+
         button = supportbot.Departments.map((x) =>
           new Discord.MessageButton()
             .setCustomId("department-" + supportbot.Departments.indexOf(x))
@@ -186,13 +190,7 @@ module.exports = new Event("ready", async (client, interaction) => {
             .setStyle(x.color)
             .setEmoji(x.emoji)
         );
-      } else {
+
-        button = new Discord.MessageButton()
-          .setLabel(panelconfig.ButtonLabel)
-          .setCustomId("openticket")
-          .setStyle(panelconfig.ButtonColour)
-          .setEmoji(panelconfig.ButtonEmoji);
-      }
       let row = new Discord.MessageActionRow().addComponents(button);
 
       await chan1
@@ -216,4 +214,4 @@ module.exports = new Event("ready", async (client, interaction) => {
         });
     });
   }
-});
+});

LICENSE.md

@@ -0,0 +1,21 @@
+MIT License
+
+Copyright (c) 2022 Emerald Services
+
+Permission is hereby granted, free of charge, to any person obtaining a copy
+of this software and associated documentation files (the "Software"), to deal
+in the Software without restriction, including without limitation the rights
+to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
+copies of the Software, and to permit persons to whom the Software is
+furnished to do so, subject to the following conditions:
+
+The above copyright notice and this permission notice shall be included in all
+copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
+IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
+FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
+AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
+LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
+OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
+SOFTWARE.

Structures/Client.js

@@ -38,9 +38,13 @@ class Client extends Discord.Client {
   }
 
   async start(token) {
-    const commandFiles = fs
+    var tempCommandFiles = fs.readdirSync("./Commands").filter((file) => file.endsWith(".js"));
-      .readdirSync("./Commands")
+
-      .filter((file) => file.endsWith(".js"));
+    if (supportbot.DisableSuggestions) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "suggest.js");
+    }
+    
+    const commandFiles = tempCommandFiles;
 
     const addonFiles = fs
       .readdirSync("./Addons")

package.json

@@ -1,6 +1,6 @@
 {
   "name": "supportbot",
-  "version": "7.4.2",
+  "version": "7.7b",
   "description": "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand.",
   "main": "index.js",
   "scripts": {
@@ -21,8 +21,6 @@
     "@vitalets/google-translate-api": "^8.0.0",
     "discord.js": "^13.6.0",
     "js-yaml": "^4.1.0",
-    "moment": "^2.29.3",
+    "moment": "^2.29.3"
-    "translate": "^1.4.1",
-    "twitter": "^1.7.1"
   }
 }