Version update

V7.7.2 Final release

.gitignore

@@ -0,0 +1,2 @@
+node_modules/
+.DS_Store

Addons/hello.js

@@ -0,0 +1,45 @@
+// SupportBot | Emerald Services
+// Example (default) Addon
+
+const fs = require("fs");
+
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+// Your Addon Config file! Saved in /Addons/Configs/YourAddonConfig.yml
+// const config = yaml.load(fs.readFileSync('./Addons/Configs/YourAddonConfig.yml', 'utf8'));
+
+const { Command, Event } = require("../Structures/Addon");
+
+module.exports.commands = [
+  /*
+  // EXAMPLE COMMAND
+  new Command({
+    name: "hello",
+    description: "hello",
+    options: [],
+    permissions: ["SEND_MESSAGES"],
+    async run(interaction) {
+      const Embed = new Discord.MessageEmbed()
+        .setDescription("Hello World!")
+        .setColor(supportbot.InfoColour);
+
+      interaction.reply({
+        embeds: [Embed],
+      });
+    },
+  }),
+  */
+];
+module.exports.events = [
+  /*
+  // EXAMPLE EVENT
+  new Event("ready", async (client) => {
+    console.log("Bot started!");
+  }), 
+  */
+];

CODE_OF_CONDUCT.md

@@ -1,128 +0,0 @@
-# Contributor Covenant Code of Conduct
-
-## Our Pledge
-
-We as members, contributors, and leaders pledge to make participation in our
-community a harassment-free experience for everyone, regardless of age, body
-size, visible or invisible disability, ethnicity, sex characteristics, gender
-identity and expression, level of experience, education, socio-economic status,
-nationality, personal appearance, race, religion, or sexual identity
-and orientation.
-
-We pledge to act and interact in ways that contribute to an open, welcoming,
-diverse, inclusive, and healthy community.
-
-## Our Standards
-
-Examples of behavior that contributes to a positive environment for our
-community include:
-
-* Demonstrating empathy and kindness toward other people
-* Being respectful of differing opinions, viewpoints, and experiences
-* Giving and gracefully accepting constructive feedback
-* Accepting responsibility and apologizing to those affected by our mistakes,
-  and learning from the experience
-* Focusing on what is best not just for us as individuals, but for the
-  overall community
-
-Examples of unacceptable behavior include:
-
-* The use of sexualized language or imagery, and sexual attention or
-  advances of any kind
-* Trolling, insulting or derogatory comments, and personal or political attacks
-* Public or private harassment
-* Publishing others' private information, such as a physical or email
-  address, without their explicit permission
-* Other conduct which could reasonably be considered inappropriate in a
-  professional setting
-
-## Enforcement Responsibilities
-
-Community leaders are responsible for clarifying and enforcing our standards of
-acceptable behavior and will take appropriate and fair corrective action in
-response to any behavior that they deem inappropriate, threatening, offensive,
-or harmful.
-
-Community leaders have the right and responsibility to remove, edit, or reject
-comments, commits, code, wiki edits, issues, and other contributions that are
-not aligned to this Code of Conduct, and will communicate reasons for moderation
-decisions when appropriate.
-
-## Scope
-
-This Code of Conduct applies within all community spaces, and also applies when
-an individual is officially representing the community in public spaces.
-Examples of representing our community include using an official e-mail address,
-posting via an official social media account, or acting as an appointed
-representative at an online or offline event.
-
-## Enforcement
-
-Instances of abusive, harassing, or otherwise unacceptable behavior may be
-reported to the community leaders responsible for enforcement at
-our discord.
-All complaints will be reviewed and investigated promptly and fairly.
-
-All community leaders are obligated to respect the privacy and security of the
-reporter of any incident.
-
-## Enforcement Guidelines
-
-Community leaders will follow these Community Impact Guidelines in determining
-the consequences for any action they deem in violation of this Code of Conduct:
-
-### 1. Correction
-
-**Community Impact**: Use of inappropriate language or other behavior deemed
-unprofessional or unwelcome in the community.
-
-**Consequence**: A private, written warning from community leaders, providing
-clarity around the nature of the violation and an explanation of why the
-behavior was inappropriate. A public apology may be requested.
-
-### 2. Warning
-
-**Community Impact**: A violation through a single incident or series
-of actions.
-
-**Consequence**: A warning with consequences for continued behavior. No
-interaction with the people involved, including unsolicited interaction with
-those enforcing the Code of Conduct, for a specified period of time. This
-includes avoiding interactions in community spaces as well as external channels
-like social media. Violating these terms may lead to a temporary or
-permanent ban.
-
-### 3. Temporary Ban
-
-**Community Impact**: A serious violation of community standards, including
-sustained inappropriate behavior.
-
-**Consequence**: A temporary ban from any sort of interaction or public
-communication with the community for a specified period of time. No public or
-private interaction with the people involved, including unsolicited interaction
-with those enforcing the Code of Conduct, is allowed during this period.
-Violating these terms may lead to a permanent ban.
-
-### 4. Permanent Ban
-
-**Community Impact**: Demonstrating a pattern of violation of community
-standards, including sustained inappropriate behavior,  harassment of an
-individual, or aggression toward or disparagement of classes of individuals.
-
-**Consequence**: A permanent ban from any sort of public interaction within
-the community.
-
-## Attribution
-
-This Code of Conduct is adapted from the [Contributor Covenant][homepage],
-version 2.0, available at
-https://www.contributor-covenant.org/version/2/0/code_of_conduct.html.
-
-Community Impact Guidelines were inspired by [Mozilla's code of conduct
-enforcement ladder](https://github.com/mozilla/diversity).
-
-[homepage]: https://www.contributor-covenant.org
-
-For answers to common questions about this code of conduct, see the FAQ at
-https://www.contributor-covenant.org/faq. Translations are available at
-https://www.contributor-covenant.org/translations.

CONTRIBUTING.md

@@ -1,92 +0,0 @@
-# Contributing
-
-When contributing to this repository, please first discuss the change you wish to make via issue,
-email, or any other method with the owners of this repository before making a change. 
-
-Please note we have a code of conduct, please follow it in all your interactions with the project.
-
-## Pull Request Process
-
-1. Ensure any install or build dependencies are removed before the end of the layer when doing a 
-   build.
-2. Update the README.md with details of changes to the interface, this includes new environment 
-   variables, exposed ports, useful file locations and container parameters.
-3. Increase the version numbers in any examples files and the README.md to the new version that this
-   Pull Request would represent. The versioning scheme we use is [SemVer](http://semver.org/).
-4. You may merge the Pull Request in once you have the sign-off of two other developers, or if you 
-   do not have permission to do that, you may request the second reviewer to merge it for you.
-
-## Code of Conduct
-
-### Our Pledge
-
-In the interest of fostering an open and welcoming environment, we as
-contributors and maintainers pledge to making participation in our project and
-our community a harassment-free experience for everyone, regardless of age, body
-size, disability, ethnicity, gender identity and expression, level of experience,
-nationality, personal appearance, race, religion, or sexual identity and
-orientation.
-
-### Our Standards
-
-Examples of behavior that contributes to creating a positive environment
-include:
-
-* Using welcoming and inclusive language
-* Being respectful of differing viewpoints and experiences
-* Gracefully accepting constructive criticism
-* Focusing on what is best for the community
-* Showing empathy towards other community members
-
-Examples of unacceptable behavior by participants include:
-
-* The use of sexualized language or imagery and unwelcome sexual attention or
-advances
-* Trolling, insulting/derogatory comments, and personal or political attacks
-* Public or private harassment
-* Publishing others' private information, such as a physical or electronic
-  address, without explicit permission
-* Other conduct which could reasonably be considered inappropriate in a
-  professional setting
-
-### Our Responsibilities
-
-Project maintainers are responsible for clarifying the standards of acceptable
-behavior and are expected to take appropriate and fair corrective action in
-response to any instances of unacceptable behavior.
-
-Project maintainers have the right and responsibility to remove, edit, or
-reject comments, commits, code, wiki edits, issues, and other contributions
-that are not aligned to this Code of Conduct, or to ban temporarily or
-permanently any contributor for other behaviors that they deem inappropriate,
-threatening, offensive, or harmful.
-
-### Scope
-
-This Code of Conduct applies both within project spaces and in public spaces
-when an individual is representing the project or its community. Examples of
-representing a project or community include using an official project e-mail
-address, posting via an official social media account, or acting as an appointed
-representative at an online or offline event. Representation of a project may be
-further defined and clarified by project maintainers.
-
-### Enforcement
-
-Instances of abusive, harassing, or otherwise unacceptable behavior may be
-reported by contacting the project team at [INSERT EMAIL ADDRESS]. All
-complaints will be reviewed and investigated and will result in a response that
-is deemed necessary and appropriate to the circumstances. The project team is
-obligated to maintain confidentiality with regard to the reporter of an incident.
-Further details of specific enforcement policies may be posted separately.
-
-Project maintainers who do not follow or enforce the Code of Conduct in good
-faith may face temporary or permanent repercussions as determined by other
-members of the project's leadership.
-
-### Attribution
-
-This Code of Conduct is adapted from the [Contributor Covenant][homepage], version 1.4,
-available at [http://contributor-covenant.org/version/1/4][version]
-
-[homepage]: http://contributor-covenant.org
-[version]: http://contributor-covenant.org/version/1/4/

Commands/add.js

@@ -0,0 +1,92 @@
+// SupportBot | Emerald Services
+// Ticket Add Command
+
+const fs = require("fs");
+
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.TicketAdd,
+  description: cmdconfig.TicketAddDesc,
+  options: [
+    {
+      name: "user",
+      description: "User to add",
+      type: "USER",
+      required: true,
+    },
+  ],
+  permissions: ["SEND_MESSAGES"],
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+    let SupportStaff = await getRole(supportbot.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Admin, interaction.guild);
+    if (!SupportStaff || !Admin)
+      return interaction.reply(
+        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+      );
+
+    const NoPerms = new Discord.MessageEmbed()
+      .setTitle("Invalid Permissions!")
+      .setDescription(
+        `${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``
+      )
+      .setColor(supportbot.WarningColour);
+
+    if (
+      !interaction.member.roles.cache.has(SupportStaff.id) &&
+      !interaction.member.roles.cache.has(Admin.id)
+    )
+      return interaction.reply({ ephemeral: true, embeds: [NoPerms] });
+
+    let TicketData = await JSON.parse(
+      fs.readFileSync("./Data/TicketData.json", "utf8")
+    );
+    let ticket = await TicketData.tickets.findIndex(
+      (t) => t.id === interaction.channel.id
+    );
+    if (ticket === -1) {
+      const Exists = new Discord.MessageEmbed()
+        .setTitle("No Ticket Found!")
+        .setDescription(supportbot.NoValidTicket)
+        .setColor(supportbot.WarningColour);
+      return interaction.reply({ ephemeral: true, embeds: [Exists] });
+    }
+
+    let uMember = interaction.options.getUser("user");
+    const UserNotExist = new Discord.MessageEmbed()
+      .setTitle("User Not Found!")
+      .setDescription(
+        `${supportbot.UserNotFound}\n\nTry Again:\`/${cmdconfig.TicketAdd} <user#0000>\``
+      )
+      .setColor(supportbot.ErrorColour);
+
+    if (!uMember) return interaction.reply({ embeds: [UserNotExist] });
+
+    await interaction.channel.permissionOverwrites.edit(uMember.id, {
+      VIEW_CHANNEL: true,
+    });
+    const Complete = new Discord.MessageEmbed()
+      .setTitle("User Added!")
+      .setDescription(supportbot.AddedUser.replace(/%user%/g, uMember.id))
+      .setTimestamp()
+      .setColor(supportbot.EmbedColour);
+    interaction.reply({ embeds: [Complete] });
+    TicketData.tickets[ticket].subUsers.push(uMember.id);
+    fs.writeFileSync(
+      "./Data/TicketData.json",
+      JSON.stringify(TicketData, null, 4),
+      (err) => {
+        if (err) console.error(err);
+      }
+    );
+  },
+});

Commands/close.js

@@ -1,50 +1,44 @@
+// SupportBot | Emerald Services
+// Close Ticket Command
+
 const fs = require("fs");
+
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
-
 const supportbot = yaml.load(
   fs.readFileSync("./Configs/supportbot.yml", "utf8")
 );
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-);
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 
 const Command = require("../Structures/Command.js");
 
 module.exports = new Command({
-  name: cmdconfig.CloseTicket.Command,
-  description: cmdconfig.CloseTicket.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
+  name: cmdconfig.CloseTicket,
+  description: cmdconfig.CloseTicketDesc,
   options: [
     {
       name: "reason",
       description: "Ticket Close Reason",
-      type: Discord.ApplicationCommandOptionType.String,
+      type: "STRING",
     },
   ],
-  permissions: cmdconfig.CloseTicket.Permission,
+  permissions: ["SEND_MESSAGES"],
 
   async run(interaction) {
     const { getRole, getChannel } = interaction.client;
-
-    if (supportbot.Ticket.Close.StaffOnly) {
-      let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-      let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-
+    if (supportbot.StaffOnly) {
+      let SupportStaff = await getRole(supportbot.Staff, interaction.guild);
+      let Admin = await getRole(supportbot.Admin, interaction.guild);
       if (!SupportStaff || !Admin)
         return interaction.reply(
           "Some roles seem to be missing!\nPlease check for errors when starting the bot."
         );
-
-      const NoPerms = new Discord.EmbedBuilder()
+      const NoPerms = new Discord.MessageEmbed()
         .setTitle("Invalid Permissions!")
         .setDescription(
-          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
+          `${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``
         )
-        .setColor(supportbot.Embed.Colours.Warn);
+        .setColor(supportbot.WarningColour);
 
       if (
         !interaction.member.roles.cache.has(SupportStaff.id) &&
@@ -52,240 +46,136 @@ module.exports = new Command({
       )
         return interaction.reply({ embeds: [NoPerms] });
     }
-
-    if (interaction.channel.type !== Discord.ChannelType.PrivateThread) {
-      const NotTicketChannel = new Discord.EmbedBuilder()
-        .setTitle("Invalid Channel!")
-        .setDescription("This command can only be used in a ticket thread.")
-        .setColor(supportbot.Embed.Colours.Warn);
-
-      return interaction.reply({ embeds: [NotTicketChannel], ephemeral: true });
-    }
-
     await interaction.deferReply();
-
-    let tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-    let TicketData = tickets.tickets.findIndex((t) => t.id === interaction.channel.id);
+    let tickets = await JSON.parse(
+      fs.readFileSync("./Data/TicketData.json", "utf8")
+    );
+    let TicketData = await tickets.tickets.findIndex(
+      (t) => t.id === interaction.channel.id
+    );
     let ticket = tickets.tickets[TicketData];
-
     if (TicketData === -1) {
-      const Exists = new Discord.EmbedBuilder()
+      const Exists = new Discord.MessageEmbed()
         .setTitle("No Ticket Found!")
-        .setDescription(msgconfig.Error.NoValidTicket)
-        .setColor(supportbot.Embed.Colours.Warn);
+        .setDescription(supportbot.NoValidTicket)
+        .setColor(supportbot.WarningColour);
       return interaction.followUp({ embeds: [Exists] });
     }
-
-    let reason = interaction.options?.getString("reason") || "No Reason Provided.";
-
-    const CloseButton = new Discord.ButtonBuilder()
-      .setCustomId("confirmCloseTicket")
-      .setLabel(supportbot.Ticket.Close.Confirmation_Button)
-      .setStyle(Discord.ButtonStyle.Danger);
-
-    const row = new Discord.ActionRowBuilder().addComponents(CloseButton);
-
-    const CloseTicketRequest = new Discord.EmbedBuilder()
-      .setTitle(`**${supportbot.Ticket.Close.Title}**`)
-      .setDescription(
-        `${msgconfig.Ticket.ConfirmClose}`
-      )
-      .setColor(supportbot.Embed.Colours.General);
-
-    await interaction.followUp({
-      embeds: [CloseTicketRequest],
-      components: [row],
-    });
-
-    const filter = (btnInteraction) => btnInteraction.customId === "confirmCloseTicket" && btnInteraction.user.id === interaction.user.id;
-
-    interaction.channel.awaitMessageComponent({ filter, time: 20000 })
-      .then(async (btnInteraction) => {
-        await handleCloseTicket(interaction, reason, ticket, TicketData);
-        await btnInteraction.reply({ content: "Ticket successfully closed.", ephemeral: true });
-      })
-      .catch((err) => {
-        interaction.followUp(`${msgconfig.Ticket.CloseTimeout}`);
-        console.error(err);
-      });
-  },
-});
-
-async function handleCloseTicket(interaction, reason, ticket, TicketData) {
-  const { getChannel } = interaction.client;
-
-  let tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-  let tUser = interaction.client.users.cache.get(ticket.user);
-  let transcriptChannel = await getChannel(supportbot.Ticket.Log.TranscriptLog, interaction.guild);
-  let logChannel = await getChannel(supportbot.Ticket.Log.TicketLog, interaction.guild);
-
-  if (!transcriptChannel || !logChannel)
-    return interaction.followUp("Some Channels seem to be missing!");
-
-  try {
-    tickets.tickets[TicketData].open = false;
-    fs.writeFileSync(
-      "./Data/TicketData.json",
-      JSON.stringify(tickets, null, 4),
-      (err) => {
-        if (err) console.error(err);
-      }
+    let tUser = interaction.client.users.cache.get(ticket.user);
+    let transcriptChannel = await getChannel(
+      supportbot.TranscriptLog,
+      interaction.guild
     );
+    let logChannel = await getChannel(supportbot.TicketLog, interaction.guild);
+    let reason =
+      (await interaction.options?.getString("reason")) || "No Reason Provided.";
 
-    const transcriptEmbed = new Discord.EmbedBuilder()
-      .setTitle(supportbot.Ticket.Log.TranscriptTitle)
-      .setColor(supportbot.Embed.Colours.General)
-      .setFooter({
-        text: supportbot.Embed.Footer,
-        iconURL: interaction.user.displayAvatarURL(),
-      })
-      .addFields(
-        { name: "Ticket", value: `${interaction.channel.name} (${interaction.channel.id})` },
-        { name: "User", value: `${tUser?.username || "N/A"}#${tUser?.discriminator || "N/A"} (${tUser?.id || ticket.user})` },
-        { name: "Closed By", value: interaction.user.tag },
-        { name: "Reason", value: reason }
-      );
-
-    const logEmbed = new Discord.EmbedBuilder()
-      .setTitle(supportbot.Ticket.Log.TicketLog_Title)
-      .setColor(supportbot.Embed.Colours.General)
-      .setFooter({
-        text: supportbot.Embed.Footer,
-        iconURL: interaction.user.displayAvatarURL(),
-      })
-      .addFields(
-        { name: "Ticket", value: `${interaction.channel.name} (${interaction.channel.id})` },
-        { name: "User", value: `${tUser?.username || "N/A"}#${tUser?.discriminator || "N/A"} (${tUser?.id || ticket.user})` },
-        { name: "Closed By", value: interaction.user.tag },
-        { name: "Reason", value: reason }
-      );
-
-    let msgs = await interaction.channel.messages.fetch({ limit: 100 });
-    let html = `
-      <html>
-        <head>
-          <link href="https://cdnjs.cloudflare.com/ajax/libs/tailwindcss/2.2.19/tailwind.min.css" rel="stylesheet">
-          <style>
-            body {
-              background-color: #1a1a1a;
-              font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
-              color: white;
-              margin: 0;
-              padding: 0;
-              height: 100%;
-              display: flex;
-              flex-direction: column;
-            }
-            .container {
-              backdrop-filter: blur(10px);
-              background-color: rgba(0, 128, 0, 0.3);
-              border-radius: 15px;
-              padding: 20px;
-              margin: 20px;
-              box-shadow: 0 4px 8px rgba(0, 0, 0, 0.2);
-              flex-grow: 1;
-              display: flex;
-              flex-direction: column;
-              max-width: 1000px;
-              width: 100%;
-              margin: auto;
-            }
-            .message {
-              display: flex;
-              align-items: center;
-              margin-bottom: 10px;
-              padding: 10px;
-              background-color: rgba(255, 255, 255, 0.1);
-              border-radius: 10px;
-            }
-            .avatar {
-              width: 40px;
-              height: 40px;
-              border-radius: 50%;
-              margin-right: 10px;
-            }
-            .content {
-              flex: 1;
-            }
-            .username {
-              font-weight: bold;
-            }
-            .timestamp {
-              font-size: 0.8em;
-              color: #bbb;
-            }
-            .download-button {
-              background-color: #4CAF50;
-              color: white;
-              padding: 10px 20px;
-              text-align: center;
-              text-decoration: none;
-              display: inline-block;
-              font-size: 16px;
-              margin-top: 20px;
-              border-radius: 5px;
-            }
-          </style>
-        </head>
-        <body>
-          <div class="container">
-            <h1 class="text-2xl font-bold mb-4">Ticket Transcript</h1>
-            <p><strong>Server Name:</strong> ${interaction.guild.name}</p>
-            <p><strong>Ticket:</strong> ${interaction.channel.name}</p>
-            <p><strong>Messages:</strong> ${msgs.size} Messages</p>
-            <div class="mt-4">
-    `;
-
-    msgs = msgs.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
-    msgs.forEach((msg) => {
-      if (msg.content) {
-        html += `
-          <div class="message">
-            <img class="avatar" src="${msg.author.displayAvatarURL()}" alt="Avatar">
-            <div class="content">
-              <p class="username">${msg.author.tag}</p>
-              <p class="timestamp">${msg.createdAt.toLocaleString()}</p>
-              <p>${convertMarkdownToHTML(msg.content)}</p>
-            </div>
-          </div>
-        `;
-      }
-    });
-
-    const fileName = `${interaction.channel.name}.html`;
-
-    html += `
-            </div>
-            <a href="${fileName}" download class="download-button">Download Transcript</a>
-          </div>
-        </body>
-      </html>
-    `;
-
-    if (!supportbot.Ticket.Log.DisableTicketLogChannel) {
-      await logChannel.send({ embeds: [logEmbed] }).catch((err) => {
-        console.error(err);
+    if (!transcriptChannel || !logChannel)
+      return interaction.followUp("Some Channels seem to be missing!");
+    if (supportbot.CloseConfirmation) {
+      const CloseTicketRequest = new Discord.MessageEmbed()
+        .setTitle(`**${supportbot.ClosingTicket}**`)
+        .setDescription(
+          `Please confirm by repeating the following word.. \`${supportbot.ClosingConfirmation_Word}\` `
+        )
+        .setColor(supportbot.EmbedColour);
+      await interaction.followUp({ embeds: [CloseTicketRequest] });
+      let filter = (m) =>
+        m.content.toLowerCase() === supportbot.ClosingConfirmation_Word &&
+        m.author.id === interaction.user.id;
+      await interaction.channel.awaitMessages({
+        filter,
+        max: 1,
+        time: 20000,
+        errors: ["time"],
       });
     }
+    try {
+      tickets.tickets[TicketData].open = false;
+      fs.writeFileSync(
+        "./Data/TicketData.json",
+        JSON.stringify(tickets, null, 4),
+        (err) => {
+          if (err) console.error(err);
+        }
+      );
+      await interaction.followUp(`**${supportbot.ClosingTicket}**`);
+      const transcriptEmbed = new Discord.MessageEmbed()
+        .setTitle(supportbot.TranscriptTitle)
+        .setColor(supportbot.EmbedColour)
+        .setFooter({
+          text: supportbot.EmbedFooter,
+          iconURL: interaction.user.displayAvatarURL(),
+        })
+        .addField(
+          "Ticket",
+          `${interaction.channel.name} (${interaction.channel.id})`
+        )
+        .addField(
+          "User",
+          `${tUser?.username || "N/A"}#${tUser?.discriminator || "N/A"} (${
+            tUser?.id || ticket.user
+          })`
+        )
+        .addField("Closed By", interaction.user.tag)
+        .addField("Reason", reason);
+      const logEmbed = new Discord.MessageEmbed()
+        .setTitle(supportbot.TicketLog_Title)
+        .setColor(supportbot.EmbedColour)
+        .setFooter({
+          text: supportbot.EmbedFooter,
+          iconURL: interaction.user.displayAvatarURL(),
+        })
+        .addField(
+          "Ticket",
+          `${interaction.channel.name} (${interaction.channel.id})`
+        )
+        .addField(
+          "User",
+          `${tUser?.username || "N/A"}#${tUser?.discriminator || "N/A"} (${
+            tUser?.id || ticket.user
+          })`
+        )
+        .addField("Closed By", interaction.user.tag)
+        .addField("Reason", reason);
+      let msgs = await interaction.channel.messages.fetch({ limit: 100 });
+      let html = "";
 
-    let file = new Discord.AttachmentBuilder(
-      Buffer.from(html),
-      { name: fileName }
-    );
+      msgs = msgs.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
+      html += `<style>* {background-color: #2c2f33;color: #fff;font-family: Arial, Helvetica, sans-serif;}</style>`;
+      html += `<strong>Server Name:</strong> ${interaction.guild.name}<br>`;
+      html += `<strong>Ticket:</strong> ${interaction.channel.name}<br>`;
+      html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
 
-    await transcriptChannel
-      .send({ embeds: [transcriptEmbed], files: [file] })
-      .catch((err) => {
-        console.error(err);
+      await msgs.forEach((msg) => {
+        if (msg.content) {
+          html += `<strong>User:</strong> ${msg.author.tag}<br>`;
+          html += `<strong>Message:</strong> ${msg.content}<br>`;
+          html += `-----<br><br>`;
+        }
       });
-
-    if (supportbot.Ticket.DMTranscripts) {
-      await tUser
-        ?.send({ embeds: [transcriptEmbed], files: [file] })
-        .catch((err) => {
+      if (!(supportbot.DisableTicketLogChannel)) {
+        await logChannel.send({ embeds: [logEmbed] }).catch((err) => {
+          console.error(err);
+        });
+      }
+      let file = new Discord.MessageAttachment(
+        Buffer.from(html),
+        `${interaction.channel.name}.html`
+      );
+      await transcriptChannel
+        .send({ embeds: [transcriptEmbed], files: [file] })
+        .catch(async (err) => {
           console.error(err);
         });
 
+      if (supportbot.DMTranscripts) {
+
+        await tUser
+        ?.send({ embeds: [transcriptEmbed], files: [file] })
+        .catch(async (err) => {
+          console.error(err);
+        });
       if (ticket.subUsers) {
         ticket.subUsers.forEach(async (subUser) => {
           await interaction.client.users.cache
@@ -293,43 +183,17 @@ async function handleCloseTicket(interaction, reason, ticket, TicketData) {
             ?.send({ embeds: [transcriptEmbed], files: [file] });
         });
       }
-    }
 
-    await interaction.channel.delete().catch((error) => {
-      console.error(error);
-      if (error.code !== Discord.Constants.APIErrors.UNKNOWN_CHANNEL) {
-        console.error("Failed to delete the interaction:", error);
       }
-    });
-  } catch (error) {
-    console.error(error);
-  }
-}
 
-function convertMarkdownToHTML(text) {
-  // Convert **bold** to <strong>bold</strong>
-  text = text.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
-
-  // Convert *italic* to <em>italic</em>
-  text = text.replace(/\*(.*?)\*/g, '<em>$1</em>');
-
-  // Convert __underline__ to <u>underline</u>
-  text = text.replace(/__(.*?)__/g, '<u>$1</u>');
-
-  // Convert ~~strikethrough~~ to <s>strikethrough</s>
-  text = text.replace(/~~(.*?)~~/g, '<s>$1</s>');
-
-  // Convert inline code `code` to <code>code</code>
-  text = text.replace(/`(.*?)`/g, '<code>$1</code>');
-
-  // Convert blockquotes > quote to <blockquote>quote</blockquote>
-  text = text.replace(/^> (.*?$)/gm, '<blockquote>$1</blockquote>');
-
-  // Convert multiline code blocks ```code``` to <pre><code>code</code></pre>
-  text = text.replace(/```(.*?)```/gs, '<pre><code>$1</code></pre>');
-
-  // Convert line breaks to <br>
-  text = text.replace(/\n/g, '<br>');
-
-  return text;
-}
+      await interaction.channel.delete().catch(async (error) => {
+        console.error(error);
+        if (error.code !== Discord.Constants.APIErrors.UNKNOWN_CHANNEL) {
+          console.error("Failed to delete the interaction:", error);
+        }
+      });
+    } catch (error) {
+      console.error(error);
+    }
+  },
+});

Commands/embed.js

@@ -1,161 +1,101 @@
-// File path: ./commands/embed.js
+// SupportBot | Emerald Services
+// Embed Command
 
 const fs = require("fs");
+
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
 const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
 
 const Command = require("../Structures/Command.js");
 
 module.exports = new Command({
-  name: cmdconfig.Embed.Command,
-  description: cmdconfig.Embed.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
+  name: cmdconfig.EmbedCommand,
+  description: cmdconfig.EmbedCommandDesc,
   options: [
     {
       name: "title",
       description: "Embed Title",
-      type: Discord.ApplicationCommandOptionType.String,
+      type: "STRING",
       required: true,
     },
     {
       name: "message",
       description: "Embed Message",
-      type: Discord.ApplicationCommandOptionType.String,
+      type: "STRING",
       required: true,
     },
     {
       name: "color",
       description: "Embed HEX Color",
-      type: Discord.ApplicationCommandOptionType.String,
+      type: "STRING",
       required: false,
     },
     {
-      name: "fields",
-      description: "Embed Fields (title|content;title|content;...)",
-      type: Discord.ApplicationCommandOptionType.String,
+      name: "fieldtitle",
+      description: "Add an additional Embed Field",
+      type: "STRING",
+      required: false,
+    },
+    {
+      name: "fieldcontent",
+      description: "Add an additional Embed Field",
+      type: "STRING",
       required: false,
     },
     {
       name: "thumbnail",
       description: "Embed Thumbnail URL",
-      type: Discord.ApplicationCommandOptionType.String,
+      type: "STRING",
       required: false,
     },
     {
       name: "image",
       description: "Embed Image URL",
-      type: Discord.ApplicationCommandOptionType.String,
+      type: "STRING",
       required: false,
     },
-    {
-      name: "footer",
-      description: "Embed Footer Text",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "footericon",
-      description: "Embed Footer Icon URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "author",
-      description: "Embed Author Name",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "authoricon",
-      description: "Embed Author Icon URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "authorurl",
-      description: "Embed Author URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "timestamp",
-      description: "Include Timestamp",
-      type: Discord.ApplicationCommandOptionType.Boolean,
-      required: false,
-    },
-    {
-      name: "inline",
-      description: "Make Fields Inline",
-      type: Discord.ApplicationCommandOptionType.Boolean,
-      required: false,
-    }
   ],
-  permissions: cmdconfig.Embed.Permission,
+  permissions: ["SEND_MESSAGES"],
 
   async run(interaction) {
     const { getRole } = interaction.client;
-    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    let SupportStaff = await getRole(supportbot.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Admin, interaction.guild);
 
-    if (!SupportStaff || !Admin) {
-      return interaction.reply("Some roles seem to be missing!\nPlease check for errors when starting the bot.");
-    }
-
-    const NoPerms = new Discord.EmbedBuilder()
+    if (!SupportStaff || !Admin)
+      return interaction.reply(
+        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+      );
+    const NoPerms = new Discord.MessageEmbed()
       .setTitle("Invalid Permissions!")
-      .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
-      .setColor(supportbot.Embed.Colours.Warn);
+      .setDescription(
+        `${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``
+      )
+      .setColor(supportbot.WarningColour);
 
     if (
       interaction.member.roles.cache.has(SupportStaff.id) ||
       interaction.member.roles.cache.has(Admin.id)
     ) {
-      const EmbedTitle = interaction.options.getString("title").replace(/\\n/g, '\n');
-      const EmbedSubject = interaction.options.getString("message").replace(/\\n/g, '\n');
-      const GeneralColour = interaction.options.getString("color") || supportbot.Embed.Colours.Default;
+      const EmbedTitle = interaction.options.getString("title");
+      const EmbedSubject = interaction.options.getString("message");
+      const EmbedColour = interaction.options.getString("color");
       const EmbedThumbnail = interaction.options.getString("thumbnail");
       const EmbedImage = interaction.options.getString("image");
-      const EmbedFields = interaction.options.getString("fields");
-      const EmbedFooter = interaction.options.getString("footer")?.replace(/\\n/g, '\n');
-      const EmbedFooterIcon = interaction.options.getString("footericon");
-      const EmbedAuthor = interaction.options.getString("author")?.replace(/\\n/g, '\n');
-      const EmbedAuthorIcon = interaction.options.getString("authoricon");
-      const EmbedAuthorURL = interaction.options.getString("authorurl");
-      const EmbedTimestamp = interaction.options.getBoolean("timestamp");
-      const InlineFields = interaction.options.getBoolean("inline");
+      const EmbedFieldContent = interaction.options.getString("fieldcontent");
+      const EmbedFieldTitle = interaction.options.getString("fieldtitle");
 
-      const EmbedMsg = new Discord.EmbedBuilder()
+      const EmbedMsg = new Discord.MessageEmbed()
         .setTitle(EmbedTitle)
         .setDescription(EmbedSubject)
-        .setColor(GeneralColour)
+        .setColor(EmbedColour)
         .setThumbnail(EmbedThumbnail)
-        .setImage(EmbedImage);
-
-      if (EmbedFields) {
-        const fieldsArray = EmbedFields.split(';');
-        fieldsArray.forEach(field => {
-          const [title, value] = field.split('|');
-          if (title && value) {
-            EmbedMsg.addFields({ name: title.replace(/\\n/g, '\n'), value: value.replace(/\\n/g, '\n'), inline: InlineFields || false });
-          }
-        });
-      }
-
-      if (EmbedFooter) {
-        EmbedMsg.setFooter({ text: EmbedFooter, iconURL: EmbedFooterIcon });
-      }
-
-      if (EmbedAuthor) {
-        EmbedMsg.setAuthor({ name: EmbedAuthor, iconURL: EmbedAuthorIcon, url: EmbedAuthorURL });
-      }
-
-      if (EmbedTimestamp) {
-        EmbedMsg.setTimestamp();
-      }
+        .setImage(EmbedImage)
+        if (EmbedFieldTitle && EmbedFieldContent) { EmbedMsg.addField(EmbedFieldTitle, EmbedFieldContent) };
 
       interaction.reply({
         embeds: [EmbedMsg],

Commands/help.js

@@ -2,72 +2,88 @@
 // Help Command
 
 const fs = require("fs");
+
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
-
 const supportbot = yaml.load(
   fs.readFileSync("./Configs/supportbot.yml", "utf8")
 );
-
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 
 const Command = require("../Structures/Command.js");
 
 module.exports = new Command({
-  name: cmdconfig.Help.Command,
-  description: cmdconfig.Help.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
+  name: cmdconfig.HelpCommand,
+  description: cmdconfig.HelpCommandDesc,
   options: [],
-  permissions: cmdconfig.Help.Permission,
+  permissions: ["SEND_MESSAGES"],
 
   async run(interaction) {
     const { getRole } = interaction.client;
-    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-    if (!SupportStaff || !Admin) {
+    let SupportStaff = await getRole(supportbot.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Admin, interaction.guild);
+    if (!SupportStaff || !Admin)
       return interaction.reply(
         "Some roles seem to be missing!\nPlease check for errors when starting the bot."
       );
-    }
 
-    // Fetch all commands from the client's commands collection
     let botCommands = "";
-    interaction.client.commands.forEach((command) => {
-      if (command.permissions) {
-        botCommands += `\`${command.name}\` `;
-      }
-    });
+    botCommands += `**/${cmdconfig.HelpCommand}** ${cmdconfig.HelpCommandDesc}\n`;
+    botCommands += `**/${cmdconfig.InfoCommand}** ${cmdconfig.InfoCommandDesc}\n`;
+    botCommands += `**/${cmdconfig.PingCommand}** ${cmdconfig.PingCommandDesc}\n`;
+    botCommands += `**/${cmdconfig.UserInfoCommand}** ${cmdconfig.UserInfoCommandDesc}\n`;
 
-    // Create embed
-    const HelpEmbed1 = new Discord.EmbedBuilder()
-      .setTitle(supportbot.General.Name + " Commands")
+    if (supportbot.DisableSuggestions === false) {
+      botCommands += `**/${cmdconfig.SuggestCommand}** ${cmdconfig.SuggestCommandDesc}\n`;
+    }
+
+    let ticketCommands = "";
+    ticketCommands += `**/${cmdconfig.OpenTicket}** ${cmdconfig.OpenTicketDesc}\n`;
+    ticketCommands += `**/${cmdconfig.CloseTicket}** ${cmdconfig.CloseTicketDesc}\n`;
+
+    let staffCommands = "";
+    staffCommands += `**/${cmdconfig.TicketAdd}** ${cmdconfig.TicketAddDesc}\n`;
+    staffCommands += `**/${cmdconfig.TicketRemove}** ${cmdconfig.TicketRemoveDesc}\n`;
+    staffCommands += `**/${cmdconfig.UserInfoCommand}** ${cmdconfig.UserInfoCommandDesc}\n`;
+    staffCommands += `**/${cmdconfig.TranslateCommand}** ${cmdconfig.TranslateCommandDesc}\n`;
+
+    const HelpEmbed1 = new Discord.MessageEmbed()
+      .setTitle(supportbot.Name + " Commands")
       .setThumbnail(interaction.user.displayAvatarURL())
-      .setColor(supportbot.Embed.Colours.General)
-      .addFields({
-        name: "🖥️ Commands\n",
-        value: botCommands || "No commands available.",
-        inline: false,
+
+      .addFields(
+        {
+          name: "🖥️ General Commands\n",
+          value: `${botCommands}\n`,
+          inline: false,
+        },
+        {
+          name: "🎫 Support Commands\n",
+          value: `${ticketCommands}\n`,
+          inline: false,
+        }
+      )
+
+      .setColor(supportbot.EmbedColour)
+      .setFooter({
+        text: supportbot.EmbedFooter,
+        iconURL: interaction.user.displayAvatarURL(),
       });
 
-    // Conditionally add Addons section
-    if (supportbot.General.Addons.Enabled) {
+    if (
+      interaction.member.roles.cache.has(SupportStaff.id) ||
+      interaction.member.roles.cache.has(Admin.id)
+    ) {
       HelpEmbed1.addFields({
-        name: "🛠️ Addons\n",
-        value: "No addons available.",
+        name: "🔐 Staff Commands\n",
+        value: `${staffCommands}\n`,
         inline: false,
       });
     }
 
-    HelpEmbed1.setFooter({
-      text: supportbot.Embed.Footer,
-      iconURL: interaction.user.displayAvatarURL(),
-    });
-
-    interaction.reply({
-      ephemeral: true,
-      embeds: [HelpEmbed1],
-    });
+      interaction.reply({
+        ephemeral: true,
+        embeds: [HelpEmbed1],
+      });
   },
 });

Commands/info.js

@@ -5,47 +5,36 @@ const fs = require("fs");
 
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
-
 const supportbot = yaml.load(
   fs.readFileSync("./Configs/supportbot.yml", "utf8")
 );
-
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-);
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 
 const Command = require("../Structures/Command.js");
 
 module.exports = new Command({
-  name: cmdconfig.Info.Command,
-  description: cmdconfig.Info.Description,
+  name: cmdconfig.InfoCommand,
+  description: cmdconfig.InfoCommandDesc,
   options: [],
-  permissions: cmdconfig.Info.Permission,
+  permissions: ["SEND_MESSAGES"],
 
   async run(interaction) {
-    let disableCommand = true;
+    const InfoButton = new Discord.MessageButton()
+      .setLabel(supportbot.InfoButtonText)
+      .setURL(supportbot.InfoURL)
+      .setStyle("LINK");
 
-  const InfoButton = new Discord.ButtonBuilder()
-    .setLabel(msgconfig.Info.Button)
-    .setURL(msgconfig.Info.URL)
-    .setStyle("Link");
+    const inforow = new Discord.MessageActionRow().addComponents(InfoButton);
 
-  const inforow = new Discord.ActionRowBuilder().addComponents(InfoButton);
-
-  const InfoEmbed = new Discord.EmbedBuilder()
-    .setURL(msgconfig.Info.URL)
-    .setTitle(msgconfig.Info.Title)
-    .setDescription(msgconfig.Info.Description)
-    .setColor(msgconfig.Info.Colour)
-
-  interaction.reply({
-    embeds: [InfoEmbed],
-    components: [inforow],
-  });
+    const InfoEmbed = new Discord.MessageEmbed()
+      .setURL(supportbot.InfoURL)
+      .setTitle(supportbot.InfoTitle)
+      .setDescription(supportbot.AboutMe)
+      .setColor(supportbot.InfoColour);
 
+    interaction.reply({
+      embeds: [InfoEmbed],
+      components: [inforow],
+    });
   },
-});
+});

Commands/ping.js

@@ -13,19 +13,17 @@ const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 const Command = require("../Structures/Command.js");
 
 module.exports = new Command({
-  name: cmdconfig.Ping.Command,
-  description: cmdconfig.Ping.Description,
+  name: cmdconfig.PingCommand,
+  description: cmdconfig.PingCommandDesc,
   options: [],
-  permissions: cmdconfig.Ping.Permission,
+  permissions: ["SEND_MESSAGES"],
 
   async run(interaction) {
-    let disableCommand = true;
-
-    const PingEmbed = new Discord.EmbedBuilder()
+    const PingEmbed = new Discord.MessageEmbed()
       .setDescription(
         `:ping_pong: **Ping:** \`${interaction.client.ws.ping} ms\``
       )
-      .setColor(supportbot.Embed.Colours.General);
+      .setColor(supportbot.EmbedColour);
 
     interaction.reply({
       embeds: [PingEmbed],

Commands/remove.js

@@ -0,0 +1,94 @@
+// SupportBot | Emerald Services
+// Ticket Remove Command
+
+const fs = require("fs");
+
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.TicketRemove,
+  description: cmdconfig.TicketRemoveDesc,
+  options: [
+    {
+      name: "user",
+      description: "User to remove",
+      type: "USER",
+      required: true,
+    },
+  ],
+  permissions: ["SEND_MESSAGES"],
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+    let Staff = await getRole(supportbot.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Admin, interaction.guild);
+    if (!Staff || !Admin)
+      return interaction.reply(
+        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+      );
+
+    const NoPerms = new Discord.MessageEmbed()
+      .setTitle("Invalid Permissions!")
+      .setDescription(
+        `${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``
+      )
+      .setColor(supportbot.WarningColour);
+
+    if (
+      !interaction.member.roles.cache.has(Staff.id) &&
+      !interaction.member.roles.cache.has(Admin.id)
+    )
+      return interaction.reply({ embeds: [NoPerms] });
+    let TicketData = await JSON.parse(
+      fs.readFileSync("./Data/TicketData.json", "utf8")
+    );
+    let ticket = await TicketData.tickets.findIndex(
+      (t) => t.id === interaction.channel.id
+    );
+    if (ticket === -1) {
+      const Exists = new Discord.MessageEmbed()
+        .setTitle("No Ticket Found!")
+        .setDescription(supportbot.NoValidTicket)
+        .setColor(supportbot.WarningColour);
+      return interaction.reply({ ephemeral: true, embeds: [Exists] });
+    }
+
+    let uMember = interaction.options.getUser("user");
+    const UserNotExist = new Discord.MessageEmbed()
+      .setTitle("User Not Found!")
+      .setDescription(
+        `${supportbot.UserNotFound}\n\nTry Again:\`/${cmdconfig.TicketRemove} <user#0000>\``
+      )
+      .setColor(supportbot.ErrorColour);
+
+    if (!uMember) return interaction.reply({ ephemeral: true, embeds: [UserNotExist] });
+
+    await interaction.channel.permissionOverwrites.edit(uMember.id, {
+      VIEW_CHANNEL: false,
+    });
+
+    const Complete = new Discord.MessageEmbed()
+      .setTitle("User Removed!")
+      .setDescription(supportbot.RemovedUser.replace(/%user%/g, uMember.id))
+      .setTimestamp()
+      .setColor(supportbot.EmbedColour);
+    interaction.reply({ embeds: [Complete] });
+    TicketData.tickets[ticket].subUsers = TicketData.tickets[
+      ticket
+    ].subUsers.filter((u) => u !== uMember.id);
+    fs.writeFileSync(
+      "./Data/TicketData.json",
+      JSON.stringify(TicketData, null, 4),
+      (err) => {
+        if (err) console.error(err);
+      }
+    );
+  },
+});

Commands/suggest.js

@@ -1,115 +1,84 @@
+// SupportBot | Emerald Services
+// Suggest Command
+
 const fs = require("fs");
+
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
-
-// Load configurations
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
 const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
 
 const Command = require("../Structures/Command.js");
 
-// Ensure suggestions file exists and is correctly loaded
-let suggestions;
-try {
-  suggestions = require("../Data/SuggestionData.json");
-} catch (error) {
-  suggestions = {};
-}
-
 module.exports = new Command({
-  name: cmdconfig.Suggestion.Command,
-  description: cmdconfig.Suggestion.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
+  name: cmdconfig.SuggestCommand,
+  description: cmdconfig.SuggestCommandDesc,
   options: [
     {
       name: "suggestion",
       description: "Create a Suggestion",
-      type: Discord.ApplicationCommandOptionType.String,
+      type: "STRING",
       required: true,
     },
   ],
-  permissions: cmdconfig.Suggestion.Permission,
+  permissions: ["SEND_MESSAGES"],
 
   async run(interaction) {
     const { getChannel } = interaction.client;
-
     const suggestChannel = await getChannel(
-      supportbot.Suggestions.Channel,
+      supportbot.SuggestionChannel,
       interaction.guild
     );
 
-    const NoChannel = new Discord.EmbedBuilder()
+    const NoChannel = new Discord.MessageEmbed()
       .setTitle("Missing Channel!")
-      .setDescription(msgconfig.Error.InvalidChannel)
-      .setColor(supportbot.Embed.Colours.Error);
+      .setDescription(supportbot.InvalidChannel)
+      .setColor(supportbot.ErrorColour);
 
     if (!suggestChannel) return interaction.reply({ embeds: [NoChannel] });
 
     let suggestion = interaction.options.getString("suggestion");
 
-    const SuggestEmbed = new Discord.EmbedBuilder()
-      .addFields(
-        { name: "Suggestion", value: suggestion, inline: true },
-        { name: "From", value: `<@${interaction.user.id}>` },
-        { name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`, value: "0", inline: true },
-        { name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`, value: "0", inline: true }
-      )
+    const SuggestEmbed = new Discord.MessageEmbed()
+      .addField("Suggestion", suggestion, true)
+      .addField("From", `<@${interaction.user.id}>`)
       .setThumbnail(interaction.user.displayAvatarURL())
       .setFooter({
-        text: supportbot.Embed.Footer,
+        text: supportbot.EmbedFooter,
         iconURL: interaction.user.displayAvatarURL(),
       })
-      .setColor(supportbot.Embed.Colours.General);
+      .setColor(supportbot.EmbedColour);
 
-    const UpvoteButton = new Discord.ButtonBuilder()
-      .setCustomId("upvote")
-      .setEmoji(supportbot.Suggestions.UpvoteEmoji)
-      .setStyle(supportbot.Suggestions.Buttons.Upvote);
+    const suggestionMsg = await suggestChannel.send({ embeds: [SuggestEmbed] });
+    if (supportbot.SuggestionUpvote && supportbot.SuggestionDownvote) {
+      await suggestionMsg.react(supportbot.SuggestionUpvote);
+      await suggestionMsg.react(supportbot.SuggestionDownvote);
 
-    const DownvoteButton = new Discord.ButtonBuilder()
-      .setCustomId("downvote")
-      .setEmoji(supportbot.Suggestions.DownvoteEmoji)
-      .setStyle(supportbot.Suggestions.Buttons.Downvote);
-
-    const RemoveVoteButton = new Discord.ButtonBuilder()
-      .setCustomId("removevote")
-      .setLabel(supportbot.Suggestions.Buttons.RemoveVote_Title)
-      .setStyle(supportbot.Suggestions.Buttons.RemoveVote); // Red button
-
-    const row = new Discord.ActionRowBuilder().addComponents(UpvoteButton, DownvoteButton, RemoveVoteButton);
-
-    const suggestionMsg = await suggestChannel.send({ embeds: [SuggestEmbed], components: [row] });
-
-    suggestions[suggestionMsg.id] = {
-      suggestion: suggestion,
-      author: interaction.user.id,
-      upvotes: [],
-      downvotes: []
-    };
-
-    fs.writeFileSync("./Data/SuggestionData.json", JSON.stringify(suggestions, null, 2));
-
-    if (supportbot.Suggestions.Threads.Enabled) {
-      await suggestionMsg.startThread({
-        name: supportbot.Suggestions.Threads.Title,
-        autoArchiveDuration: 60,
-        type: Discord.ChannelType.PublicThread,
-        reason: supportbot.Suggestions.Threads.Reason,
-      });
+      if (supportbot.SuggestionThreads) {
+        await suggestionMsg.startThread({
+              name: `Suggestion-releated Thread`,
+              autoArchiveDuration: 60,
+              type: 'GUILD_PUBLIC_THREAD',
+              reason: 'Suggestion-releated thread',
+          })
+    
+        }
     }
 
-    const Submitted = new Discord.EmbedBuilder()
-      .setTitle(`${msgconfig.Suggestions.Sent_Title}`)
-      .setDescription(`${msgconfig.Suggestions.Sent}`)
-      .addFields(
-        { name: "Sent to:", value: `<#${suggestChannel.id}>` },
+    const Submitted = new Discord.MessageEmbed()
+      .setTitle("Suggestion Submitted!")
+      .setDescription(
+        `:white_check_mark: You have successfully submitted a suggestion.`
       )
-      .setColor(supportbot.Embed.Colours.Success);
+      .addField("Sent to:", `<#${suggestChannel.id}>`)
+      .setColor(supportbot.SuccessColour);
 
-    await interaction.reply({ 
+    return interaction.reply({ 
       ephemeral: true, 
       embeds: [Submitted] 
-    });
+    })
+    
   },
 });

Commands/ticket.js

@@ -1,84 +1,91 @@
+// SupportBot | Emerald Services
+// Ticket Command
+
 const fs = require("fs");
+
 const {
-  EmbedBuilder,
-  ApplicationCommandOptionType,
-  ApplicationCommandType,
-  ChannelType,
-  ActionRowBuilder,
-  ButtonBuilder,
-  StringSelectMenuBuilder,
-  StringSelectMenuOptionBuilder,
-  GuildMemberRoleManager,
+  MessageEmbed,
+  Permissions,
+  MessageButton,
+  MessageActionRow,
 } = require("discord.js");
 const yaml = require("js-yaml");
-
-const panelconfig = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
 const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
 
 const Command = require("../Structures/Command.js");
 const TicketNumberID = require("../Structures/TicketID.js");
 
 module.exports = new Command({
-  name: cmdconfig.OpenTicket.Command,
-  description: cmdconfig.OpenTicket.Description,
-  type: ApplicationCommandType.ChatInput,
+  name: cmdconfig.OpenTicket,
+  description: cmdconfig.OpenTicketDesc,
   options: [
     {
       name: "reason",
       description: "Ticket Reason",
-      type: ApplicationCommandOptionType.String,
+      type: "STRING",
     },
   ],
-  permissions: cmdconfig.OpenTicket.Permission,
+  permissions: ["SEND_MESSAGES"],
 
   async run(interaction) {
+    let disableCommand = true;
+    if (interaction.isCommand() && disableCommand)
+      return interaction.reply({
+        content: "This command is disabled",
+        ephemeral: true,
+      });
     let department = interaction.customId?.split("-")[1] || null;
-    let TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-    const { getRole, getChannel } = interaction.client;
+    let TicketData = await JSON.parse(
+      fs.readFileSync("./Data/TicketData.json", "utf8")
+    );
+    const { getRole, getCategory } = interaction.client;
     let User = interaction.guild.members.cache.get(interaction.user.id);
 
     if (
-      supportbot.Ticket.TicketsPerUser &&
-      TicketData.tickets.filter((t) => t.user === interaction.user.id && t.open).length >= supportbot.Ticket.TicketsPerUser
+      supportbot.MaxAllowedTickets &&
+      TicketData.tickets.filter((t) => t.user === interaction.user.id && t.open)
+        .length >= supportbot.MaxAllowedTickets
     ) {
       return interaction.reply({
         embeds: [
           {
             title: "Too Many Tickets!",
-            description: `You can't have more than ${supportbot.Ticket.TicketsPerUser} open tickets!`,
-            color: supportbot.Embed.Colours.Warn,
+            description: `You can't have more than ${supportbot.MaxAllowedTickets} open tickets!`,
+            color: supportbot.WarningColour,
           },
         ],
         ephemeral: true,
       });
     }
-
-    if (User.roles.cache.has(supportbot.Roles.ModRoles.Blacklisted)) {
+    if (
+      User.roles.cache.has(
+        getRole(supportbot.TicketBlackListRole, interaction.guild).id
+      )
+    ) {
       return interaction.reply({
-        content: msgconfig.Ticket.Blacklisted,
-        ephemeral: true,
-      });
-    }
-
-    if (User.roles.cache.has(supportbot.Roles.ModRoles.Muted)) {
-      return interaction.reply({
-        content: msgconfig.Ticket.Muted,
+        content: supportbot.TicketBlackListMessage,
         ephemeral: true,
       });
     }
 
+    // Ticket ID
     let ticketNumberID = await TicketNumberID.pad();
-    const TicketSubject = interaction.options?.getString("reason") || msgconfig.Ticket.InvalidSubject;
 
-    const TicketExists = new EmbedBuilder()
+    // Ticket Subject
+    const TicketSubject =
+      interaction.options?.getString("reason") || supportbot.NoTicketSubject;
+
+    const TicketExists = new MessageEmbed()
       .setTitle("Ticket Exists!")
-      .setDescription(msgconfig.Ticket.TicketExists);
+      .setDescription(supportbot.TicketExists);
 
     if (
       await interaction.guild.channels.cache.find(
-        (ticketChannel) => ticketChannel.name === `${supportbot.Ticket.Channel}${ticketNumberID}`
+        (ticketChannel) =>
+          ticketChannel.name === `${supportbot.TicketPrefix}${ticketNumberID}`
       )
     ) {
       return await interaction.reply({
@@ -86,80 +93,50 @@ module.exports = new Command({
         ephemeral: true,
       });
     }
-
-    const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-
+    const Staff = await getRole(supportbot.Staff, interaction.guild);
+    const Admin = await getRole(supportbot.Admin, interaction.guild);
     if (!Staff || !Admin)
       return interaction.reply({
-        content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
+        content:
+          "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
         ephemeral: true,
       });
-
-    const TicketCategory = interaction.guild.channels.cache.find(
-      (c) => c.name === supportbot.Ticket.TicketCategory || c.id === supportbot.Ticket.TicketCategory
+    let TicketCategory = await getCategory(
+      supportbot.Departments[department].category,
+      interaction.guild
     );
-
-    const channel = await getChannel(supportbot.Ticket.TicketCategory, interaction.guild);
-    const ticketChannel = await channel.threads.create({
-      name: `${supportbot.Ticket.Channel}${ticketNumberID}`,
-      type: ChannelType.PrivateThread,
-      parent: TicketCategory,
-      autoArchiveDuration: 60,
-      reason: 'support ticket',
-    });
-
-    if (supportbot.Ticket.ClaimTickets.Enabled === false) {
-      const InvStaff = await ticketChannel.send(`<@&${Staff.id}> <@&${Admin.id}>`)
-
-      setTimeout(() => {
-        InvStaff.delete();
-      }, 2000)
-    }
-
-    // TICKET CLAIMING SYSTEM [START]
-
-    if (supportbot.Ticket.ClaimTickets.Enabled) {
-      const InvStaff1 = await ticketChannel.send(`<@&${Admin.id}>`)
-
-      setTimeout(() => {
-        InvStaff1.delete();
-      }, 2000)
-     
-      const claimChannel = await getChannel(
-        supportbot.Ticket.ClaimTickets.Channel,
-        interaction.guild
-      );
-
-      const claimEmbed = new EmbedBuilder()
-      .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
-      .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage
-        .replace('%user%', interaction.user.id)
-      )
-      .setColor(supportbot.Embed.Colours.General);
-
-      const claimButton = new ButtonBuilder()
-      .setCustomId(`claimticket-${ticketChannel.id}`)
-      .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle)
-      .setStyle(supportbot.Ticket.ClaimTickets.Button);
-
-      const row = new ActionRowBuilder().addComponents(claimButton);
-
-      await claimChannel.send({ 
-        content: `<@&${Staff.id}>`,
-        embeds: [claimEmbed], 
-        components: [row] 
+    const ticketChannel = await interaction.guild.channels.create(
+      `${supportbot.TicketPrefix}${ticketNumberID}`,
+      {
+        type: "GUILD_TEXT",
+        parent: TicketCategory.id,
+        permissionOverwrites: [
+          {
+            id: Admin.id,
+            allow: [Permissions.FLAGS.VIEW_CHANNEL],
+          },
+          {
+            id: interaction.user.id,
+            allow: [Permissions.FLAGS.VIEW_CHANNEL],
+          },
+          {
+            id: interaction.guild.id,
+            deny: [Permissions.FLAGS.VIEW_CHANNEL],
+          },
+        ],
+      }
+    );
+    if (supportbot.AllowAllStaff) {
+      await ticketChannel.permissionOverwrites.edit(Staff.id, {
+        VIEW_CHANNEL: true,
       });
-
-    }     
-
-    // TICKET CLAIMING SYSTEM [END]    
-
-    if (!department) {
-      await ticketChannel.members.add(interaction.user.id);
     }
-
-    TicketData.tickets.push({
+    if (!department) {
+      await ticketChannel.permissionOverwrites.edit(interaction.user.id, {
+        SEND_MESSAGES: false,
+      });
+    }
+    await TicketData.tickets.push({
       id: ticketChannel.id,
       name: ticketChannel.name,
       user: interaction.user.id,
@@ -167,10 +144,7 @@ module.exports = new Command({
       reason: TicketSubject,
       open: true,
       subUsers: [],
-      createdAt: new Date().toISOString(),
-      claimedAt: null, // Will be updated when claimed
     });
-
     fs.writeFileSync(
       "./Data/TicketData.json",
       JSON.stringify(TicketData, null, 4),
@@ -179,103 +153,106 @@ module.exports = new Command({
       }
     );
 
-    const CreatedTicket = new EmbedBuilder()
+    const CreatedTicket = new MessageEmbed()
       .setDescription(
-        msgconfig.Ticket.TicketCreatedAlert.replace(/%ticketauthor%/g, interaction.user.id)
+        supportbot.TicketCreatedAlert.replace(
+          /%ticketauthor%/g,
+          interaction.user.id
+        )
           .replace(/%ticketid%/g, ticketChannel.id)
           .replace(/%ticketusername%/g, interaction.user.username)
       )
-      .setColor(supportbot.Embed.Colours.General);
+      .setColor(supportbot.EmbedColour);
     await interaction.reply({ embeds: [CreatedTicket], ephemeral: true });
 
-    if (supportbot.Ticket.AllowMentions) {
+    if (supportbot.AllowTicketMentions) {
       await ticketChannel.send(`${interaction.user}`);
     }
 
-    const TicketMessage = new EmbedBuilder()
-      .setAuthor({
-        name: msgconfig.Ticket.TicketAuthorTitle.replace(/%ticketauthor%/g, interaction.user.id)
-          .replace(/%ticketid%/g, ticketChannel.id)
-          .replace(/%ticketusername%/g, interaction.user.username),
-        iconURL: interaction.user.displayAvatarURL(),
-      })
+    const TicketMessage = new MessageEmbed()
       .setTitle(
-        msgconfig.Ticket.TicketTitle.replace(/%ticketauthor%/g, interaction.user.id)
+        supportbot.Ticket_Title.replace(/%ticketauthor%/g, interaction.user.id)
           .replace(/%ticketid%/g, ticketChannel.id)
           .replace(/%ticketusername%/g, interaction.user.username)
       )
       .setDescription(
-        msgconfig.Ticket.TicketMessage.replace(/%ticketauthor%/g, interaction.user.id)
+        supportbot.TicketMessage.replace(/%ticketauthor%/g, interaction.user.id)
           .replace(/%ticketid%/g, ticketChannel.id)
           .replace(/%ticketusername%/g, interaction.user.username)
       )
-      .setColor(supportbot.Embed.Colours.General);
+      .setColor(supportbot.EmbedColour);
 
-    const SelectMenus = new StringSelectMenuBuilder()
-      .setCustomId("ticketcontrolpanel")
-      .setPlaceholder("Ticket Control Panel")
-      .addOptions(
-        new StringSelectMenuOptionBuilder()
-          .setLabel("Add User")
-          .setDescription("Add a user to the ticket.")
-          .setEmoji(supportbot.SelectMenus.Tickets.AddUserEmoji)
-          .setValue("ticketadduser"),
-        new StringSelectMenuOptionBuilder()
-          .setLabel("Remove User")
-          .setDescription("Remove a user from the ticket.")
-          .setEmoji(supportbot.SelectMenus.Tickets.RemoveUserEmoji)
-          .setValue("ticketremoveuser"),
-        new StringSelectMenuOptionBuilder()
-          .setLabel("Close")
-          .setDescription("Close the ticket.")
-          .setEmoji(supportbot.SelectMenus.Tickets.CloseEmoji)
-          .setValue("ticketclose"),
-        new StringSelectMenuOptionBuilder()
-          .setLabel("Enable Invites")
-          .setDescription("Enable invites.")
-          .setEmoji(supportbot.SelectMenus.Tickets.EnableInvitesEmoji)
-          .setValue("enableinvites"),
-        new StringSelectMenuOptionBuilder()
-          .setLabel("Disable Invites")
-          .setDescription("Disable invites.")
-          .setEmoji(supportbot.SelectMenus.Tickets.DisableInvitesEmoji)
-          .setValue("disableinvites"),
-      );
+    if (supportbot.TicketSubject === "embed") {
+      if (TicketSubject !== "No Reason Provided.") {
+        TicketMessage.addFields({ name: "Reason", value: TicketSubject });
+      }
+    }
 
-    const row2 = new ActionRowBuilder().addComponents(SelectMenus);
+    if (supportbot.TicketSubject === "description") {
+      if (TicketSubject !== "No Reason Provided.") {
+        await ticketChannel.setTopic(
+          `Reason: ${TicketSubject}  -  User ID: ${interaction.user.id}  -  Ticket: ${ticketChannel.name}`
+        );
+      }
+    }
 
+    if (!department) {
+      TicketMessage.addFields({
+        name: "Departments",
+        value: ` **${supportbot.Departments.map((X) => X.title).join("\n")}**`,
+      });
+    }
+    const CloseButton = new MessageButton()
+      .setCustomId("ticketclose")
+      .setLabel("Close")
+      .setStyle(supportbot.TicketCloseColour)
+      .setEmoji(supportbot.TicketCloseEmoji);
+
+    const LockButton = new MessageButton()
+      .setCustomId("ticketlock")
+      .setLabel("Lock")
+      .setStyle(supportbot.TicketLockColour)
+      .setEmoji(supportbot.TicketLockEmoji);
+    const ClaimButton = new MessageButton()
+      .setCustomId("ticketclaim")
+      .setLabel("Claim")
+      .setStyle(supportbot.TicketClaimColour)
+      .setEmoji(supportbot.TicketClaimEmoji);
+
+    const row2 = new MessageActionRow().addComponents(CloseButton, LockButton, ClaimButton);
     if (!department) {
       try {
-        let buttons = supportbot.Departments.map((x) =>
-          new ButtonBuilder()
+        let buttons = await supportbot.Departments.map((x) =>
+          new MessageButton()
             .setCustomId("Department" + supportbot.Departments.indexOf(x))
             .setLabel(x.title)
             .setStyle(x.color)
             .setEmoji(x.emoji)
         );
-
-        if (supportbot.Ticket.AllowMentions) {
-          await ticketChannel.send("<@&" + supportbot.Ticket.RoleMention + ">");
-        }
-
-        const row = new ActionRowBuilder().addComponents(buttons);
+        const row = new MessageActionRow().addComponents(buttons);
         const m = await ticketChannel.send({
           embeds: [TicketMessage],
-          components: [row2],
+          components: [row],
         });
 
+        let collector;
         try {
           const filter = (i) => i.user.id === interaction.user.id;
-          await m.awaitMessageComponent({
+          collector = await m.awaitMessageComponent({
             filter,
             max: 1,
             componentType: "BUTTON",
-            time: supportbot.Ticket.Timeout * 60000,
+            time: supportbot.Timeout * 60000,
           });
         } catch (e) {
-          if (e.code === "COLLECTOR_ERROR") {
+          if (e.code === "INTERACTION_COLLECTOR_ERROR") {
             try {
-              let ticket = TicketData.tickets.findIndex((t) => t.id === ticketChannel.id);
+              TicketData = await JSON.parse(
+                fs.readFileSync("./Data/TicketData.json", "utf8")
+              );
+              let ticket = await TicketData.tickets.findIndex(
+                (t) => t.id === ticketChannel.id
+              );
               TicketData.tickets[ticket].open = false;
               fs.writeFileSync(
                 "./Data/TicketData.json",
@@ -287,22 +264,71 @@ module.exports = new Command({
               interaction.user.send(
                 "Your ticket has timed out. Please open a new one, and select a department."
               );
-            } catch (error) {
-              console.error("An error occurred while handling collector:", error);
-            }
+            } catch (e) {}
             return await ticketChannel.delete();
           }
         }
-      } catch (error) {
-        console.error("Error sending message:", error);
-      }
+        let num = collector.customId.split("Department")[1];
+        let role = getRole(supportbot.Departments[num].role, interaction.guild);
+        let title = supportbot.Departments[num].title;
+
+        await ticketChannel.permissionOverwrites.edit(role.id, {
+          VIEW_CHANNEL: true,
+        });
+        await ticketChannel.permissionOverwrites.edit(interaction.user.id, {
+          SEND_MESSAGES: true,
+        });
+
+        await collector.reply({
+          embeds: [
+            {
+              description: `> Thank for reaching out to the **${title} Department**. Please provide us information regarding your query.`,
+              color: supportbot.EmbedColour,
+            },
+          ],
+        });
+
+        if (supportbot.AllowTicketMentions) {
+          await ticketChannel.send("@here");
+        }
+        await collector.message.edit({
+          embeds: [TicketMessage],
+          components: [row2],
+        });
+      } catch (error) {}
     } else {
       await ticketChannel.send({
         embeds: [TicketMessage],
         components: [row2],
       });
-
+      if (department) {
+        let role = await getRole(
+          supportbot.Departments[department].role,
+          interaction.guild
+        );
+        let title = supportbot.Departments[department].title;
+        await ticketChannel.permissionOverwrites.edit(role.id, {
+          VIEW_CHANNEL: true,
+        });
+        let TicketCat = await getCategory(
+          supportbot.Departments[department].category,
+          interaction.guild
+        );
+        await ticketChannel.setParent(TicketCat.id, { lockPermissions: false });
+        if (supportbot.AllowThanksForReachingOutMessage) {
+          await ticketChannel.send({
+            embeds: [
+              {
+                description: `> Thank for reaching out to the **${title} Department**. Please provide us information regarding your query.`,
+                color: supportbot.EmbedColour,
+              },
+            ],
+          });
+        }
+      }
+      if (supportbot.AllowTicketMentions) {
+        await ticketChannel.send(supportbot.TicketRoleMention);
+      }
     }
-    
   },
 });

Commands/ticketpanel.js

@@ -1,115 +0,0 @@
-// ticketpanel.js
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandType,
-  ActionRowBuilder,
-  ButtonBuilder,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const panelconfig = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.TicketPanel.Command,
-  description: cmdconfig.TicketPanel.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [],
-  permissions: cmdconfig.TicketPanel.Permission,
-
-  async run(interaction) {
-    if (!panelconfig.Panel) {
-      console.log(
-        "\u001b[31m",
-        `[TICKET PANEL]`,
-        "\u001b[33m",
-        "Ticket Panel is not setup, You can set this in", `\u001b[31m`, '/Configs/ticket-panel.yml', `\n  `,
-      );
-      return interaction.reply({
-        content: "Ticket Panel is not set up. Please configure it in `/Configs/ticket-panel.yml`.",
-        ephemeral: true,
-      });
-    }
-
-    const channelName = panelconfig.Channel;
-    const channel = interaction.guild.channels.cache.find(ch => ch.name === channelName);
-    if (!channel) {
-      console.log(`[TICKET PANEL] ${channelName} channel not found. Please check your config file.`);
-      return interaction.reply({
-        content: `${channelName} channel not found. Please check your config file.`,
-        ephemeral: true,
-      });
-    }
-
-    const panelid = JSON.parse(fs.readFileSync("./Data/ticket-panel-id.json", "utf8"));
-
-    try {
-      await channel.messages.fetch(panelid.TicketPanelID);
-      return interaction.reply({
-        content: "Ticket panel message already exists.",
-        ephemeral: true,
-      });
-    } catch (error) {
-      let embed = new EmbedBuilder()
-        .setTitle(panelconfig.PanelTitle)
-        .setColor(panelconfig.PanelColour)
-        .setFooter({
-          text: supportbot.Embed.Footer,
-          iconURL: interaction.user.displayAvatarURL(),
-        });
-
-      if (panelconfig.TicketPanel_Description) {
-        embed.setDescription(panelconfig.PanelMessage);
-      }
-
-      if (panelconfig.TicketPanel_Thumbnail) {
-        embed.setThumbnail(panelconfig.PanelThumbnail);
-      }
-
-      if (panelconfig.TicketPanel_Image) {
-        embed.setImage(panelconfig.PanelImage);
-      }
-
-      const createTicketButton = new ButtonBuilder()
-        .setCustomId("createticket")
-        .setLabel(panelconfig.Button.Text)
-        .setEmoji(panelconfig.Button.Emoji)
-        .setStyle(panelconfig.Button.Color);
-
-      let row = new ActionRowBuilder().addComponents(createTicketButton);
-
-      try {
-        const message = await channel.send({
-          embeds: [embed],
-          components: [row],
-        });
-
-        let data = {
-          id: panelid.id,
-          TicketPanelID: message.id,
-        };
-
-        fs.writeFileSync(
-          "./Data/ticket-panel-id.json",
-          JSON.stringify(data),
-          "utf8"
-        );
-
-        return interaction.reply({
-          content: "Ticket panel message has been sent!",
-          ephemeral: true,
-        });
-      } catch (e) {
-        console.log("Error sending message:", e);
-        return interaction.reply({
-          content: "An error occurred while sending the ticket panel message.",
-          ephemeral: true,
-        });
-      }
-    }
-  },
-});

Commands/ticketstats.js

@@ -1,56 +0,0 @@
-const { EmbedBuilder, ApplicationCommandType } = require("discord.js");
-const fs = require("fs");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.TicketStats.Command,
-  description: cmdconfig.TicketStats.Description,
-  type: ApplicationCommandType.ChatInput,
-  permissions: ["SendMessages"], // Adjust permissions as needed
-
-  async run(interaction) {
-
-    if (supportbot.Ticket.ClaimTickets.Enabled) {
-
-        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-        const userId = interaction.user.id;
-    
-        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === userId);
-        const ticketsOpen = ticketsClaimed.filter(t => t.open);
-        const totalTickets = ticketsClaimed.length;
-    
-        let totalResponseTime = 0;
-        let responseCount = 0;
-    
-        ticketsClaimed.forEach(ticket => {
-          if (ticket.claimedAt && ticket.createdAt) {
-            const responseTime = new Date(ticket.claimedAt) - new Date(ticket.createdAt);
-            totalResponseTime += responseTime;
-            responseCount++;
-          }
-        });
-    
-        const averageResponseTime = responseCount ? totalResponseTime / responseCount : 0;
-        const averageResponseTimeMinutes = Math.round(averageResponseTime / 60000); // Convert to minutes
-    
-        const statsEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.TicketStats.Title)
-          .setDescription(`> Ticket stats for <@${interaction.user.id}>`)
-          .setColor(supportbot.Embed.Colours.General)
-          .addFields(
-            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
-            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
-            { name: msgconfig.TicketStats.ResponseTime, value: `${averageResponseTimeMinutes} minutes`, inline: false }
-          );
-    
-        await interaction.reply({ embeds: [statsEmbed], ephemeral: true });
-      }
-
-    }
-});

Commands/translate.js

@@ -5,60 +5,51 @@ const fs = require("fs");
 
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
-
 const supportbot = yaml.load(
   fs.readFileSync("./Configs/supportbot.yml", "utf8")
 );
-
 const cmdconfig = yaml.load(
   fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-)
+  );
 
 const Command = require("../Structures/Command.js");
 const translate = require("@vitalets/google-translate-api");
 
 module.exports = new Command({
-  name: cmdconfig.Translate.Command,
-  description: cmdconfig.Translate.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
+  name: cmdconfig.TranslateCommand, // Name of command
+  description: cmdconfig.TranslateCommandDesc, // Description of command
   options: [
     {
-      type: Discord.ApplicationCommandOptionType.String,
+      type: "STRING",
       name: "language",
       description: "A 2 letter language code",
       required: true,
     },
     {
-      type: Discord.ApplicationCommandOptionType.String,
+      type: "STRING",
       name: "text",
       description: "The text to translate",
       required: true,
     }, // The input text for the translation
   ],
-  permissions: cmdconfig.Translate.Permission, // The permission the user/role at least requires
+  permissions: ["SEND_MESSAGES"], // The permission the user/role at least requires
 
   async run(interaction) {
-    let disableCommand = true;
 
     const { getRole } = interaction.client;
-    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-    if (!SupportStaff || !Admin)
-    
-      return interaction.reply(
-        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
-      );
+    let SupportStaff = await getRole(supportbot.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Admin, interaction.guild);
+      if (!SupportStaff || !Admin)
+        return interaction.reply(
+          "Some roles seem to be missing!\nPlease check the error logs."
+        );
 
-      const NoPerms = new Discord.EmbedBuilder()
+    const NoPerms = new Discord.MessageEmbed()
       .setTitle("Invalid Permissions!")
       .setDescription(
-        `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
+        `${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``
       )
-      .setColor(supportbot.Embed.Colours.Warn);
+      .setColor(supportbot.WarningColour);
 
     if (
       !interaction.member.roles.cache.has(SupportStaff.id) &&
@@ -71,7 +62,7 @@ module.exports = new Command({
     let url = "https://www.science.co.il/language/Codes.php"; // URL to all available language codes
     let text = await interaction.options.getString("text"); // Grab the text to translate by the user
     let translatelog = await getChannel(
-      supportbot.Translate.Log,
+      supportbot.TranslateLogChannel,
       interaction.guild
     ); // Grab the set logging channel for translations
 
@@ -81,8 +72,8 @@ module.exports = new Command({
       if (err && err.code == 400) {
         await interaction.reply({
           embeds: [
-            new Discord.EmbedBuilder()
-              .setColor(supportbot.Embed.Colours.Warn)
+            new Discord.MessageEmbed()
+              .setColor(supportbot.WarningColour)
               .setTitle("Valid Language Codes")
               .setURL(url)
               .setDescription(
@@ -96,9 +87,9 @@ module.exports = new Command({
     if (!result) return;
 
     // Embed containing language code, original text and translated text
-    let transembed = new Discord.EmbedBuilder()
+    let transembed = new Discord.MessageEmbed()
       .setAuthor({ name: interaction.user.tag, iconURL: interaction.user.displayAvatarURL({ dynamic: true }) })
-      .setColor(supportbot.Embed.Colours.Success)
+      .setColor(supportbot.SuccessColour)
       .setDescription(`**Translation to ${lang}**`)
       .addFields(
         { name: "Original text", value: text },

Commands/userinfo.js

@@ -6,53 +6,43 @@ const moment = require("moment");
 
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
-
 const supportbot = yaml.load(
   fs.readFileSync("./Configs/supportbot.yml", "utf8")
 );
-
 const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
+    fs.readFileSync("./Configs/commands.yml", "utf8")
 );
 
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-)
-
 const Command = require("../Structures/Command.js");
 
 module.exports =   new Command({
-    name: cmdconfig.UserInfo.Command,
-    description: cmdconfig.UserInfo.Description, 
-    type: Discord.ApplicationCommandType.ChatInput,
+    name: cmdconfig.UserInfoCommand, // Name of command
+    description: cmdconfig.UserInfoCommandDesc, // Description of command
     options: [
       {
-        type: Discord.ApplicationCommandOptionType.User,
+        type: "USER",
         name: "user",
         description: "The user you want to get info about.",
         required: true,
       }, // The user input
     ],
-    permissions: cmdconfig.UserInfo.Permission,
+    permissions: ["SEND_MESSAGES"], // The permission the user/role at least requires
 
     async run(interaction) {
-      let disableCommand = true;
-
         const { getRole } = interaction.client;
-        let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-        let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-        if (!SupportStaff || !Admin)
-        
-          return interaction.reply(
-            "Some roles seem to be missing!\nPlease check for errors when starting the bot."
-          );
-    
-          const NoPerms = new Discord.EmbedBuilder()
-          .setTitle("Invalid Permissions!")
-          .setDescription(
-            `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-          )
-          .setColor(supportbot.Embed.Colours.Warn);
+        let SupportStaff = await getRole(supportbot.Staff, interaction.guild);
+        let Admin = await getRole(supportbot.Admin, interaction.guild);
+            if (!SupportStaff || !Admin)
+            return interaction.reply(
+                "Some roles seem to be missing!\nPlease check the error logs."
+            );
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(
+            `${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``
+            )
+            .setColor(supportbot.WarningColour);
 
         if (
             !interaction.member.roles.cache.has(SupportStaff.id) &&
@@ -63,10 +53,10 @@ module.exports =   new Command({
         let user = await interaction.options.getUser("user") || interaction.author; // Grab the mentioned user
         let member = await interaction.guild.members.cache.get(user.id) // Check for user and his ID
 
-        const UserNotExist = new Discord.EmbedBuilder()
+        const UserNotExist = new Discord.MessageEmbed()
           .setTitle("User Not Found!")
           .setDescription(
-            `${msgconfig.Error.UserNotFound}\n\nTry Again:\`/${cmdconfig.UserInfoCommand} <@!User_ID> or @User\``
+            `${supportbot.UserNotFound}\n\nTry Again:\`/${cmdconfig.UserInfoCommand} <@!User_ID> or @User\``
           )
           .setColor(supportbot.ErrorColour);
         
@@ -100,7 +90,7 @@ module.exports =   new Command({
         const userFlags = user.flags.toArray();
 
          // Embed containing the userinfo
-        let userembed = new Discord.EmbedBuilder()
+        let userembed = new Discord.MessageEmbed()
           .setTitle(`User Info for User: ${user.tag}`)
           .setThumbnail(member.displayAvatarURL({ dynamic: true, size: 512 }))
           .setColor(member.roles.highest.hexColor)
@@ -120,7 +110,7 @@ module.exports =   new Command({
             { name: "Highest Role:", value: `${member.roles.highest.id === interaction.guild.id ? "None" : member.roles.highest.toString()}`, inline: true },
             { name: "Roles:", value: `${member.roles.cache.map(r => r).join(" ").replace("@everyone", " ") || "None"}`, inline: false },
           )
-          .setFooter({ text: supportbot.Footer })
+          .setFooter({ text: supportbot.EmbedFooter })
           .setTimestamp();
 
         // Send embed [userembed]

Configs/commands.yml

@@ -7,89 +7,25 @@
 #           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://dsc.gg/emerald-dev
-#           Official Documentation: https://emeraldsrv.dev/wiki
-#           Third-Party Documentation: https://emeraldsrv.dev/third-party
-#
-#           Command Configuration
+#           Discord Support: https://emeraldsrv.dev/discord
+#           Community Resources: https://emeraldsrv.dev/resources
 
-Help:
-  Command: "help"
-  Description: "Get a list of all the commands."
-  Permission: ["SendMessages"]
-  Enabled: true
+# -------------------------------
+#   Command Name Configuration
+# -------------------------------
 
-EnableAI:
-  Command: "enableai"
-  Description: "Talk with SupportBot"
-  Permission: ["SendMessages"]
-  Enabled: true
-
-Info:
-  Command: "info"
-  Description: "Get information about the **ServerName**."
-  Permission: ["SendMessages"]
-  Enabled: true
-
-TicketPanel:
-  Command: "ticketpanel"
-  Description: "Create the ticket creation panel"
-  Permission: ["Administrator"]
-  Enabled: true  
-
-TicketStats:
-  Command: "ticketstats"
-  Description: "Shows staff members their ticket statistics"
-  Permission: ["SendMessages"]
-  # Command is automatically disabled when the TicketClaims is disabled.
-
-OpenTicket:
-  Command: "ticket"
-  Description: "Create a support ticket."
-  Permission: ["SendMessages"]
-  Enabled: true
-
-Add:
-  Command: "add"
-  Description: "Add a user to the ticket."
-  Permission: ["SendMessages"]
-  Enabled: true
-  
-CloseTicket:
-  Command: "close"
-  Description: "Close a support ticket"
-  Permission: ["SendMessages"]
-  Enabled: true
-
-Suggestion:
-  Command: "suggest"
-  Description: "Create a suggestion."
-  Permission: ["SendMessages"]
-  Enabled: true
-
-Embed:
-  Command: "embed"
-  Description: "Build a discord embed."
-  Permission: ["SendMessages"]
-  Enabled: true
-
-Translate:
-  Command: "translate"
-  Description: "Translate something to english"
-  Permission: ["SendMessages"]
-  Enabled: false
-
-UserInfo:
-  Command: "userinfo"
-  Description: "Get info about a user."
-  Permission: ["SendMessages"]
-  Enabled: true
-
-Ping:
-  Command: "ping"
-  Description: "Pong."
-  Permission: ["SendMessages"]
-  Enabled: true
+Blacklist: "blacklist"
+TicketAdd: "add"
+TicketRemove: "remove"
+OpenTicket: "ticket"
+CloseTicket: "close"
+InfoCommand: "info"
+PingCommand: "ping"
+HelpCommand: "help"
+EmbedCommand: "embed"
+SuggestCommand: "suggest"
+TranslateCommand: "translate"
+UserInfoCommand: "userinfo"
 
 # ---------------------------------------
 #   Command Description Configuration

Configs/messages.yml

@@ -1,118 +0,0 @@
-#      ___                            _    ___        _
-#    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
-#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
-#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
-#                |_|  |_|
-#
-#           SupportBot created by Emerald Services
-#           Installed with MIT License
-#
-#           Discord Support: https://dsc.gg/emerald-dev
-#           Official Documentation: https://emeraldsrv.com/wiki
-#           Third-Party Documentation: https://emeraldsrv.com/third-party
-#
-#           Messages Configuration
-
-Info:
-  Title: "About Us"
-  Description: "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand."
-  Button: "Visit Site"
-  URL: "https://emeraldsrv.com"
-  Colour: "#f74343"
-
-Welcome:
-  Embed:
-    Colour: "#f74343"
-    Title: "Welcome to ServerName"
-    Message: "> :smile: %joined_user% has just landed!"
-    Thumbnail: "BOT"
-
-    ImageEnabled: false
-    ImageURL: "https://animagelink.png/"
-
-Leave:
-  Embed:
-    Colour: "#f74343"
-    Title: "Goodbye!"
-    Message: "> :slight_frown: %joined_user% has recently dropped out!"
-    Thumbnail: "BOT"
-
-    ImageEnabled: false
-    ImageURL: "https://animagelink.png/"
-
-Suggestions:
-  Sent_Title: "Suggestion Sent!"
-  Sent: "> :white_check_mark: **You have successfully sent a suggestion.**"
-  NoSelfVote: "> :x: **You cannot vote on your own suggestion.**"
-  RemoveVoteButton: "Remove Vote"
-
-Ticket:
-
-#  Available Placeholders:
-
-#  %ticketusername% - User who created the ticket.
-#  <@%ticketauthor%> - Tags the user who created the ticket.
-#  <#%ticketid%> - Mentions the ticket channel.
-
-  TicketAuthorTitle: "%ticketusername%'s Ticket"
-  TicketTitle: "Support Ticket"
-  TicketMessage: "> Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
-  TicketThumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
-  TicketCreatedAlert: "> :ticket: Ticked Created: <#%ticketid%>"
-  TicketExists: "> ❌ Ticket already exists"
-  TicketClaim: "> :white_check_mark: Ticket claimed by" #The user who claimed the ticket will be added to the end of this message
-  TicketUnclaim: "> :white_check_mark: Ticket unclaimed by" #The user who claimed the ticket will be added to the end of this message
-
-  DisableInvites: "> 🔒 Invites have been disabled for this ticket." 
-  EnableInvites: "> 🔓 Invites have been enabled for this ticket." 
-
-#  Available Placeholders:
-
-#  <@%user%> - Tags the user who was added to the ticket.
-
-  AddUserToTicket_Title: "➕ Add User!"
-  AddUserToTicket: "> To add a user to this ticket, Tag them."
-
-  RemovedUserFromTicket_Title: "➖ Removed User!"
-  RemovedUserFromTicket: "> <@%user%> has been `Removed` from this ticket"
-
-  Blacklisted: "> :x: You are not allowed to open a ticket"
-  Muted: "> :x: You are `Muted` and therefore not allowed to open any tickets"
-  InvalidSubject: "> No Reason Provided!"
-
-  TranscriptSavedMessage: "📝 **Transcript Saved!**"
-  TicketLockMessage: "❌ **Ticket Locked!**"
-  TicketDeleteMessage: "⚠ **Ticket Deleting!**" 
-
-  ClosingTicket: "> :warning: You have requested to close your support ticket."
-  ConfirmClose: "> Please confirm closing the ticket by clicking the button below."
-  CloseTimeout: "> Ticket close confirmation timed out."
-
-  ClaimTickets:
-    ClaimTitle: "Incoming Support Request!"
-    ClaimMessage: "> A new ticket has been created by <@!%user%>. Click the button below to claim this ticket."
-    ClaimMessage_Edit: "> <#%channel%> was claimed by <@!%user%>."
-
-    ClaimedTitle: "Ticket Claimed!"
-    Claimed: "> You have successfully claimed this ticket. <#%channel%>"
-    NoPermsToClaimTitle: "Error, no permissions!"
-    NoPermsToClaim: "> :x: **Err!** You do not permissions to claim this ticket."
-
-TicketStats: 
-  OpenTickets: "✅ Open Tickets"
-  TotalTickets: "🎫 Total Tickets"
-  ResponseTime: "⏱️ Average Response Time"
-
-  Title: "Your Ticket Stats"
-
-Error:
-  IncorrectPerms: "> :x: **Err!** You do not have the correct permissions to use this."
-  InvalidChannel: "> :x: **Err!** Channel not found. Please create it!"
-  UserNotFound: "> :x: **Err!** This user doesn't exist, Are they in this server?"
-  NoValidTicket: "> :warning: You cannot execute this command here."
-  TicketExists: "> :warning: This ticket cannot be opened, It already exists!"
-
-
-
-
-  

Configs/supportbot-ai.yml

@@ -1,40 +0,0 @@
-# -------------------------
-#   SupportBot AI
-#
-# In order to use the SupportBot AI, You need to setup an OpenAI Account. 
-# this can be done at https://platform.openai.com/
-# -------------------------
-
-Enabled: true
-
-General:
-  Name: "SupportBot AI"
-  # What would you like to call your AI
-  Model: "gpt-4o"
-  # You can see a list of OpenAI Models here: https://platform.openai.com/docs/models
-
-  Tokens: 400
-  # Max tokens you can set is 400
-  # For more information about tokens, go to https://openai.com/api/pricing/
-
-  OpenAI_Key: "OPEN_AI_API_KEY"
-  # To create an OpenAI API key, go to https://platform.openai.com/api-keys
-
-
-  PastebinAPI_Key: "PASTEBIN_API_KEY"
-  # You can get your Pastebin API Key from https://pastebin.com
-  PastebinAPI_URL: "https://pastebin.com/api/api_post.php" 
-
-Channels:
-  AIChannel: "0000000000000000000"
-  # This is the channel where AI will respond in without needing to mention the bot.
-
-Embed:
-  Color: 0x0cc559  # 0x<hexcode>
-  Footer: "SupportBot | Developed by Emerald Development"
-
-Messages:
-  MessageTooLong: "The response was too long, so I've posted it here: {pastebin}"
-  ErrorResponse: "I didn't receive a proper response from OpenAI. Please try again later."
-  OpenAIError: "I'm having some trouble talking to SupportBot AI's Model, OpenAI. Please try again later."
-  AIDisabled: "I am disabled, You have enable me in `supportbot-ai.yml`"

Configs/supportbot.yml

@@ -4,213 +4,261 @@
 #     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
 #                |_|  |_|
 #
-#           SupportBot created by Emerald Development
+#           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://dsc.gg/emerald-dev
-#           Official Documentation: https://github.com/Emerald-Services/SupportBot/wiki
-#           Third-Party Documentation: COMING SOON
+#           Discord Support: https://emeraldsrv.dev/discord
+#           Community Resources: https://emeraldsrv.dev/resources
 
-SupportBot_Version: "v8.0"
-# Do not change the version number
+SupportBot_Version: "v7.7.2"
 
 # -------------------------
-#   General
+#   General Configuration
 # -------------------------
 
-General:
-  Name: "SupportBot"
-  Token: "BOT_TOKEN_HERE"
-  # To get your Discord Bot Token, Go to https://discord.com/developers/applications
-
-  Addons:
-    Enabled: false
-    
-# -------------------------
-#  Activity
-# -------------------------
-
-Activity:
-  Status: "SupportBot v8"
-  Type: "Competing"
-  # The Type can either be Playing, Watching, Listening or Competing
-  StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
-  # Set The Type to "Streaming" for a streaming status!
+Name: "SupportBot"
+Token: "BOT_TOKEN HTTPS://DISCORD.COM/DEVELOPERS"
 
 # -------------------------
-#  Embeds
+#  Activity Configuration
 # -------------------------
 
-Embed:
-  Colours:
-    General: 0x0cc559 # 0x<hexcode>
-    Success: 0x04b545 # 0x<hexcode>
-    Error: 0xd13030 # 0x<hexcode>
-    Warn: 0xfca117 # 0x<hexcode>
+BotActivity: "Here to help!"
 
-  Footer: "SupportBot | Developed by Emerald Development"
+StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
+# Set The ActivityType to "STREAMING" for a streaming status!
+
+ActivityType: "PLAYING"
+# Activity status can either be PLAYING, WATCHING, LISTENING or STREAMING.
 
 # -------------------------
-#  Roles
+#  Embed Configuration
 # -------------------------
 
-Roles:
-  AutoRole:
-    Enabled: true
-    Role: "Member"
+EmbedColour: "#f74343"
+EmbedFooter: "SupportBot | Developed by Emerald Services"
 
-  StaffMember:
-    Staff: "Staff"
-    Admin: "Admin"
+ErrorColour: "#d12519"
+SuccessColour: "#04b545"
+WarningColour: "#fca117"
 
-  ModRoles:
-    Muted: "Muted"
-    Blacklisted: "Blacklisted"
+# -------------------------
+#  Role Configuration
+# -------------------------
+
+AutoRole: true
+JoinRole: "Member"
+
+Staff: "Staff"
+Admin: "Admin"
+TicketBlackListRole: "Blacklisted"
 
 # ----------------------------
-#  System Messages
+#  Join/Leave Configuration
 # ----------------------------
 
-Welcome: 
-  Enabled: true
-  Channel: "🚨┃join-leave-logs"
+Welcome: true
+  # set to false to disable joining logs
 
-Leave: 
-  Enabled: true
-  Channel: "🚨┃join-leave-logs"
+WelcomeChannel: "join-leave-logs"
+WelcomeColour: "#f74343"
+WelcomeTitle: "User Joined!"
+WelcomeMessage: "%joined_user% has joined the server!"
+  # Available Placeholders:
+  # %joined_user% - Mentions the user who joined
+
+EmbedWelcomeImage: true
+EmbedWelcomeImageURL: "https://media.discordapp.net/attachments/958247876344025108/986777740738986094/unknown.png"
+
+EmbedWelcomeThumbnail: "BOT" 
+  # "USER" will display the user's profile picture.
+  # "BOT" will display the bot's profile picture.
+  # false to disable
+
+Leave: true
+  # set to false to disable leaving logs
+
+LeaveChannel: "join-leave-logs"
+LeaveColour: "#f74343"
+LeaveTitle: "User Left!"
+LeaveMessage: "%joined_user% has left the server!"
+  # Available Placeholders:
+  # %joined_user% - Mentions the user who joined
+
+EmbedLeaveImage: true
+EmbedLeaveImageURL: "https://cdn.discordapp.com/attachments/958247876344025108/986778170223120384/unknown.png"
+
+EmbedLeaveThumbnail: false 
+  # "USER" will display the user's profile picture.
+  # "BOT" will display the bot's profile picture.
+  # false to disable
+
+# -------------------------
+#  Information Configuration
+# -------------------------
+
+InfoTitle: "Information"
+
+InfoButtonText: "Visit Site"
+AboutMe: "I am SupportBot"
+InfoURL: "https://emeraldsrv.dev"
+InfoColour: "#f74343"
 
 # ----------------------------
-#  Suggestions
+#  Suggestions Configuration
 # ----------------------------
 
-Suggestions:
-  Channel: "📗┃suggestions"
-  UpvoteEmoji: "✅"
-  DownvoteEmoji: "❌"
+SuggestionChannel: "suggestions"
+SuggestionUpvote: "✅"
+SuggestionDownvote: "❌"
 
-  UpvoteTitle: "Yes"
-  DownvoteTitle: "No"
+SuggestionThreads: true
+# set to false to disable threads being created from suggestions.
 
-  OwnSuggestion: true
-  # If false this will not allow the user to vote for a suggestion they created
-  # If true this will allow the user to vote for a suggestion they created
-
-  ShowUsers: true
-  
-  Threads:
-    Enabled: true
-    Title: "Suggestion-releated Thread"
-    Reason: "A thread releted to this suggestion"
-
-  Buttons:
-    Upvote: "2"
-    Downvote: "2"
-    RemoveVote: "4"
-    RemoveVote_Title: "Remove Vote"
-
-    # Available Button Styles
-    # 1 - Blurple
-    # 2 - Grey
-    # 3 - Green
-    # 4 - Red
+DisableSuggestions: false
+# Set to true to disable the suggestions feature.
 
 # -------------------------
-#  Tickets
+#  Translate Configuration
 # -------------------------
 
-Ticket:
-  TicketCategory: "📗┃tickets" #Where tickets normally go with the /ticket command
-  # This is the channel name for the ticket threads to be created, NOT A DISCORD CATEGORY!
-
-  Channel: "ticket-" # The prefix for ticket channel names
-  TicketsPerUser: 100
-  DMTranscripts: true
-  TicketReason: true
-  # If ticket reason is set to false, It will not prompt to create a reason
-  TicketSubject: "description"
-  # "description" will display the ticket reason within the channel description
-  # "embed" will display the ticket reason within the ticket embed
-  Timeout: 5
-  # Set to true to allow all staff to access the ticket
-
-  Log:
-    TicketLog: "🚨┃ticket-data"
-    TicketLog_Title: "Ticket Closed"
-    DisableTicketLogChannel: false
-
-    TranscriptLog: "🚨┃ticket-data"
-    TranscriptTitle: "Ticket Transcript"
-
-  Close:
-    StaffOnly: true
-    # Set to false is anyone is able to close a ticket.
-    Confirmation_Button: "Confirm Close"
-    Title: "Are you sure you want to close this ticket?"
-
-  Invites:
-    StaffOnly: true
-
-  ClaimTickets:
-    Enabled: true
-    Channel: "1249723473757077624" 
-    # Channel name or Channel ID
-    
-    ButtonTitle: "Claim Ticket"
-    Button: "1"
-
-    # Available Button Styles
-    # 1 - Blurple
-    # 2 - Grey
-    # 3 - Green
-    # 4 - Red
-
+TranslateLogChannel: "translations-log"
 
 # -------------------------
-#   Departments - NOT IN THIS UPDATE
+#  Tickets Configuration
 # -------------------------
 
+TicketPrefix: "ticket-" # The prefix for ticket channel names
+
+TicketLog: "ticket-data"
+TranscriptLog: "ticket-data"
+
+DMTranscripts: true
+TranscriptTitle: "Ticket Transcript"
+TicketLog_Title: "Ticket Closed"
+TicketBlackListMessage: "You are not allowed to open a ticket"
+TicketRoleMention: "@here"
+TicketClaimMessage: "Your ticket will be handled by" #Automaticly tags user to the end
+TicketClaimTitle: "Ticket Claimed"
+# To ping a role: <@ROLE_ID>
+
+MaxAllowedTickets: 2
+
+TicketSubject: "description"
+# "description" will display the ticket reason within the channel description
+# "embed" will display the ticket reason within the ticket embed
+
+AllowTicketMentions: true
+# Set to true to allow the ticket to mention the author and the support team.
+# Set false to dis-allow mentions within tickets.
+
+AllowThanksForReachingOutMessage: true 
+# Set to true to allow the "Thanks for reaching out Message" to be sent when the ticket is created
+DisableTicketLogChannel: false
+# Set to true to disable the requirement of the "TicketLog"
+# Set to true to also disable the ticket logs to be sent in the "TicketLogs" channel
+
+# --- Creation Config ---
+#      --- Start ---
+
+# Available Placeholders:
+
+# %ticketusername% - User who created the ticket.
+# <@%ticketauthor%> - Tags the user who created the ticket.
+# <#%ticketid%> - Mentions the ticket channel.
+
+Ticket_Title: "Server Support | %ticketusername%"
+TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
+
+Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
+NoTicketSubject: "No Reason Provided!"
+
+TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
+
+AddedUser: "👍 <@%user%> has been added to this ticket"
+RemovedUser: "👍 <@%user%> has been removed from this ticket"
+
+# -------------------------
+#   Tickets Categories
+# -------------------------
+
+Timeout: 5
+
+# Set to true to allow all staff to access the ticket
+AllowAllStaff: false
+
+# Ticket roles are the roles that will be able to gain access to tickets depending on what department has been chosen.
+
 Departments:
-  - title: "Create Ticket"
+  - title: "Support"
     role: "Staff"
-    color: "2"
-    emoji: "🎫"
-    category: "TICKETS"
+    color: "SECONDARY"
+    emoji: "1️⃣"
+    category: "Tickets"
 
-# -------------------------
-#  Buttons
-# -------------------------
-Buttons:
-  Tickets:
-    ClaimEmoji: "🧑‍💻"
-    ClaimStyle: "1"
+  - title: "Billing Support"
+    role: "Staff"
+    color: "SECONDARY"
+    emoji: "2️⃣"
+    category: "Tickets"
 
-    # Available Button Styles
-    # 1 - Blurple
-    # 2 - Grey
-    # 3 - Green
-    # 4 - Red
+  - title: "Admin Team"
+    role: "Admin"
+    color: "SECONDARY"
+    emoji: "3️⃣"
+    category: "Tickets"
 
+#  - title: "Other"
+#    role: "Staff"
+#    color: "SECONDARY"
+#    emoji: "3️⃣"
+#    category: "Tickets"
 
-# -------------------------
-#  Select Menus
-# -------------------------
+# Discord Button Colour Selection
+# PRIMARY - Blurple
+# SECONDARY - Grey
+# DANGER - Red
+# SUCCESS - Green
 
-SelectMenus:
-  Tickets:
-    PanelEmoji: "⚙️"
-    CloseEmoji: "🗑️"
-    ArchiveEmoji: "♻️"
-    LockTicketEmoji: "🔒"
-    UnLockTicketEmoji: "🔓"
-    EnableInvitesEmoji: "🔒"
-    DisableInvitesEmoji: "🔓"
-    AddUserEmoji: "➕"
-    RemoveUserEmoji: "➖"
+# --- Buttons Config ---
+#      --- Start ---
 
+LockTicketCategory: "Archive"
 
-# -------------------------
-#  Misc
-# -------------------------
+TicketCloseEmoji: "❌"
+TicketDeleteEmoji: "⛔"
+TicketLockEmoji: "🔒"
+TicketClaimEmoji: "🧑‍💻"
 
-Translate:
-  Log: "🚨┃logs"
+TicketCloseColour: "DANGER"
+TicketDeleteColour: "DANGER"
+TicketLockColour: "PRIMARY"
+TicketClaimColour: "SUCCESS"
+
+# Discord Button Colour Selection
+# PRIMARY - Blue
+# SECONDARY - Grey
+# DANGER - Red
+# SUCCESS - Green
+
+TranscriptSavedMessage: "📝 **Transcript Saved!**"
+TicketLockMessage: "❌ **Ticket Locked!**"
+TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
+
+# --- Closing Config ---
+#    --- Start ---
+
+StaffOnly: true
+ClosingTicket: ":warning: You have requested to close your support ticket."
+ClosingConfirmation_Word: "confirm"
+CloseConfirmation: true
+
+# ---------------------------
+#  Error / Warning Messages
+# ---------------------------
+
+IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
+InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
+UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
+NoValidTicket: ":warning: You cannot execute this command here."
+TicketExists: ":warning: This ticket cannot be opened, It already exists!"

Configs/ticket-panel.yml

@@ -14,33 +14,21 @@
 #   Ticket Panel Configuration
 # -------------------------------
 
-Panel: true
+TicketPanel: true
 
 # ----------------------------------------
-#   Ticket Panel Message Configuration #2b2d31
+#   Ticket Panel Message Configuration
 # ----------------------------------------
 
-Channel: "📗┃tickets"
-# The channel used to create the ticket panel, Use command /ticketpanel to generate it.
+Channel: "ticket-creation"
 
-PanelTitle: "SupportBot"
-PanelColour: "#0cc559"
-
-Button:
-  Text: "Create Ticket"
-  Emoji: "🎫"
-  Color: "2"
-
-# Available Button Styles
-# 1 - Blurple
-# 2 - Grey
-# 3 - Red
-# 4 - Green
+PanelTitle: "Need Help? Create a Support Ticket."
+PanelColour: "#f74343"
 
 TicketPanel_Description: true
-TicketPanel_Thumbnail: false
+TicketPanel_Thumbnail: true
 TicketPanel_Image: true
 
-PanelMessage: "Click on the button to file a `Ticket` and our team will try their best to assist you in the best way we can!"
+PanelMessage: "Click the button to open a new support ticket."
 PanelThumbnail: "https://i.imgur.com/ieeZejl.png"
-PanelImage: "https://i.imgur.com/dejQvkg.png"
+PanelImage: "https://i.imgur.com/5NkcmDq.png"

Data/SuggestionData.json

@@ -1 +0,0 @@
-{}

Data/SupportBot-AI.json

@@ -1,3 +0,0 @@
-{
-    
-}

Data/TicketData.json

@@ -1,5 +1 @@
-{
-    "tickets": [
-        {}
-    ]
-}
+{"tickets": [{}]}

Data/ticket-panel-id.json

@@ -1,4 +1,4 @@
 {
     "id": 0,
-    "TicketPanelID": "0000000000000000000"
+    "TicketPanelID": ""
 }

Events/guildMemberAdd.js

@@ -3,48 +3,39 @@ const Discord = require('discord.js');
 const fs = require("fs");
 const Event = require("../Structures/Event.js");
 const yaml = require("js-yaml");
-
 const supportbot = yaml.load(
-    fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-  
-const cmdconfig = yaml.load(
-    fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-  
-const msgconfig = yaml.load(
-    fs.readFileSync("./Configs/messages.yml", "utf8")
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
 );
 
 module.exports = new Event("guildMemberAdd", async (client, member, interaction, guild) => {
 
-    if (supportbot.Welcome.Enabled) {
-        const WelcomeChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.Welcome.Channel)
+    if (supportbot.Welcome) {
+        const WelcomeChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.WelcomeChannel)
 
-        const WelcomeEmbed = new Discord.EmbedBuilder()
-            .setColor(msgconfig.Welcome.Embed.Colour)
-            .setTitle(msgconfig.Welcome.Embed.Title)
-            .setDescription(msgconfig.Welcome.Embed.Message.replace(/%joined_user%/g, member.user))
+        const WelcomeEmbed = new Discord.MessageEmbed()
+            .setColor(supportbot.WelcomeColour)
+            .setTitle(supportbot.WelcomeTitle)
+            .setDescription(supportbot.WelcomeMessage.replace(/%joined_user%/g, member.user))
             .setTimestamp();
         
-            if (msgconfig.Welcome.Embed.Thumbnail === "BOT") {
+            if (supportbot.EmbedWelcomeThumbnail === "BOT") {
                 WelcomeEmbed.setThumbnail(client.user.displayAvatarURL())
             }
     
-            if (msgconfig.Welcome.Embed.Thumbnail === "USER") {
+            if (supportbot.EmbedWelcomeThumbnail === "USER") {
                 WelcomeEmbed.setThumbnail(member.user.displayAvatarURL())
             }
     
-            if (msgconfig.Welcome.Embed.ImageEnabled) {
-                WelcomeEmbed.setImage(msgconfig.Welcome.Embed.ImageURL)
+            if (supportbot.EmbedWelcomeImage) {
+                WelcomeEmbed.setImage(supportbot.EmbedWelcomeImageURL)
             }
     
             WelcomeChannel.send({
                 embeds: [WelcomeEmbed]
             })
     
-            if (supportbot.Roles.AutoRole.Enabled) {
-                var role = member.guild.roles.cache.find(role => role.name === supportbot.Roles.AutoRole.Role);
+            if (supportbot.AutoRole) {
+                var role = member.guild.roles.cache.find(role => role.name === supportbot.JoinRole);
                 member.roles.add(role);
             } 
     

Events/guildMemberRemove.js

@@ -3,47 +3,38 @@ const Discord = require('discord.js');
 const fs = require("fs");
 const Event = require("../Structures/Event.js");
 const yaml = require("js-yaml");
-
 const supportbot = yaml.load(
-    fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-  
-const cmdconfig = yaml.load(
-    fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-  
-const msgconfig = yaml.load(
-    fs.readFileSync("./Configs/messages.yml", "utf8")
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
 );
 
 module.exports = new Event("guildMemberRemove", async (client, member, interaction, guild) => {
 
-    if (supportbot.Leave.Enabled) {
-        const LeaveChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.Leave.Channel)
+    if (supportbot.Leave) {
+        const LeaveChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.LeaveChannel)
 
-        const LeaveEmbed = new Discord.EmbedBuilder()
-            .setColor(msgconfig.Leave.Embed.Colour)
-            .setTitle(msgconfig.Leave.Embed.Title)
-            .setDescription(msgconfig.Leave.Embed.Message.replace(/%joined_user%/g, member.user))
+        const LeaveEmbed = new Discord.MessageEmbed()
+            .setColor(supportbot.LeaveColour)
+            .setTitle(supportbot.LeaveTitle)
+            .setDescription(supportbot.LeaveMessage.replace(/%joined_user%/g, member.user))
             .setTimestamp();
-        
-            if (msgconfig.Leave.Embed.Thumbnail === "BOT") {
+    
+            if (supportbot.EmbedLeaveThumbnail === "BOT") {
                 LeaveEmbed.setThumbnail(client.user.displayAvatarURL())
             }
     
-            if (msgconfig.Leave.Embed.Thumbnail === "USER") {
+            if (supportbot.EmbedLeaveThumbnail === "USER") {
                 LeaveEmbed.setThumbnail(member.user.displayAvatarURL())
             }
     
-            if (msgconfig.Leave.Embed.ImageEnabled) {
-                LeaveEmbed.setImage(msgconfig.Leave.Embed.ImageURL)
+            if (supportbot.EmbedLeaveImage) {
+                LeaveEmbed.setImage(supportbot.EmbedLeaveImageURL)
             }
     
             LeaveChannel.send({
                 embeds: [LeaveEmbed]
             })
     
-            console.log(`\u001b[31m`, `[-]`, `\u001b[33m`, `${member.user.username} left the server!`)
+            console.log(`\u001b[31m`, `[-]`, `\u001b[33m`, `${member.user.username} joined the server!`)
     }
 
 });

Events/interactionCreate.js

@@ -1,31 +1,31 @@
+// SupportBot | Emerald Services
+// Interaction Create Event
+
 const fs = require("fs");
+
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
 const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
 
 const Event = require("../Structures/Event.js");
+const TicketNumberID = require("../Structures/TicketID.js");
+
 
-let suggestions;
-try {
-  suggestions = require("../Data/SuggestionData.json");
-} catch (error) {
-  suggestions = {};
-}
 
 module.exports = new Event("interactionCreate", async (client, interaction) => {
-  if (interaction.type == Discord.InteractionType.ApplicationCommand) {
+  if (interaction.isCommand()) {
     const command = client.commands.find(
       (cmd) => cmd.name.toLowerCase() === interaction.commandName
     );
 
     if (interaction.user.bot || !interaction.guild) return;
 
-    const NotValid = new Discord.EmbedBuilder()
+    const NotValid = new Discord.MessageEmbed()
       .setDescription(`:x: \`Invalid Command\` `)
-      .setColor(supportbot.Embed.Colours.Error);
+      .setColor(supportbot.ErrorColour);
 
     if (!command)
       return interaction.reply({
@@ -34,11 +34,11 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
 
     const permission = interaction.member.permissions.has(command.permissions);
 
-    const ValidPerms = new Discord.EmbedBuilder()
+    const ValidPerms = new Discord.MessageEmbed()
       .setDescription(
-        "> :x: `Invalid Permissions` Do you have the correct permissions to execute this command?"
+        ":x: `Invalid Permissions` Do you have the correct permissions to execute this command?"
       )
-      .setColor(supportbot.Embed.Colours.Error);
+      .setColor(supportbot.ErrorColour);
 
     if (!permission)
       return interaction.reply({
@@ -46,64 +46,11 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
       });
     command.run(interaction);
   }
-
-  if (interaction.isStringSelectMenu()) {
-    if (interaction.customId === "ticketcontrolpanel") {
-      const selectedOption = interaction.values[0];
-      const { getRole, getChannel } = interaction.client;
-      switch (selectedOption) {
-        case "ticketadduser":
-          const AddUserThreadTicket = new Discord.EmbedBuilder()
-            .setTitle(`${msgconfig.Ticket.AddUserToTicket}`)
-            .setDescription(`${msgconfig.Ticket.AddUserToTicket}`)
-            .setColor(supportbot.Embed.Colours.General);
-
-          await interaction.reply({
-            embeds: [AddUserThreadTicket],
-            ephemeral: true,
-          });
-          break;
-
-        case "ticketremoveuser":
-          await removeUserFromThread(interaction);
-          break;
-
-        case "ticketclose":
-          const closeCommand = client.commands.get(cmdconfig.CloseTicket.Command);
-          if (closeCommand) {
-            closeCommand.run(interaction);
-          } else {
-            console.error("[X] Close Command Not Found");
-          }
-          break;
-
-        case "enableinvites":
-          await handleInvites(interaction, true);
-          break;
-
-        case "disableinvites":
-          await handleInvites(interaction, false);
-          break;
-      }
-    }
-  }
-
   if (interaction.isButton()) {
-    if (interaction.customId === 'createticket') {
-      try {
-        const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
-        if (!cmd) return;
-        cmd.run(interaction);
-      } catch (error) {
-        console.error("Error executing the ticket command:", error);
-        await interaction.reply({
-          content: "An error occurred while creating the ticket.",
-          ephemeral: true,
-        });
-      }
-    }
-
-    if (interaction.customId === "openticket") {
+    if (
+      interaction.customId === "openticket" ||
+      interaction.customId.includes("department-")
+    ) {
       try {
         const cmd = client.commands.get(cmdconfig.OpenTicket);
         if (!cmd) return;
@@ -113,166 +60,111 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
       }
     }
 
-    if (interaction.customId.startsWith('claimticket-')) {
-      const ticketChannelId = interaction.customId.split('-')[1];
-      const ticketChannel = interaction.guild.channels.cache.get(ticketChannelId);
-      if (!ticketChannel) {
-        return interaction.reply({
-          content: "Ticket channel not found.",
-          ephemeral: true,
-        });
+    if (interaction.customId === "ticketclose") {
+      try {
+        const cmd = client.commands.get(cmdconfig.CloseTicket);
+        if (!cmd) return;
+        cmd.run(interaction);
+      } catch (error) {
+        console.error(error);
       }
-
-      const { getRole, getChannel } = interaction.client;
-      const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-
-      const RolePerms = new Discord.EmbedBuilder()
-        .setTitle("Invalid Permissions!")
-        .setDescription(
-          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-        )
-        .setColor(supportbot.Embed.Colours.Warn);
-
-      if (!Staff || !Admin) {
-        return interaction.reply({
-          embeds: [RolePerms],
-          ephemeral: true,
-        });
-      }
-
-      const NoPermsClaim = new Discord.EmbedBuilder()
-        .setTitle(msgconfig.Ticket.ClaimTickets.NoPermsToClaimTitle)
-        .setDescription(
-          msgconfig.Ticket.ClaimTickets.NoPermsToClaim.replace('%channel%', ticketChannel.name)
-        )
-        .setColor(supportbot.Embed.Colours.Error);
-
-      if (!interaction.member.roles.cache.has(Staff.id) && !interaction.member.roles.cache.has(Admin.id)) {
-        return interaction.reply({
-          embeds: [NoPermsClaim],
-          ephemeral: true,
-        });
-      }
-
-      await ticketChannel.members.add(interaction.user.id);
-      const pingclaimedstaff = await ticketChannel.send(`<@${interaction.user.id}>`);
-
-      setTimeout(() => {
-        pingclaimedstaff.delete();
-      }, 2000)
-
-      const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-      const ticketIndex = TicketData.tickets.findIndex((t) => t.id === ticketChannelId);
-      if (ticketIndex !== -1) {
-        TicketData.tickets[ticketIndex].claimedBy = interaction.user.id;
-        TicketData.tickets[ticketIndex].claimedAt = new Date().toISOString();
-        fs.writeFileSync("./Data/TicketData.json", JSON.stringify(TicketData, null, 4));
-      }
-
-      const claimMessage = await interaction.message.fetch();
-      const claimedEmbed = new Discord.EmbedBuilder(claimMessage.embeds[0].data)
-        .setTitle(msgconfig.Ticket.ClaimTickets.ClaimedTitle)
-        .setDescription(
-          msgconfig.Ticket.ClaimTickets.ClaimMessage_Edit.replace('%user%', interaction.user.id).replace('%channel%', ticketChannel.id)
-        )
-        .setColor(supportbot.Embed.Colours.Success);
-
-      const successfullyClaimed = new Discord.EmbedBuilder()
-        .setTitle(msgconfig.Ticket.ClaimTickets.ClaimedTitle)
-        .setDescription(msgconfig.Ticket.ClaimTickets.Claimed.replace('%channel%', ticketChannel.id))
-        .setColor(supportbot.Embed.Colours.Success);
-
-      await claimMessage.edit({ embeds: [claimedEmbed], components: [] });
-      await interaction.reply({
-        embeds: [successfullyClaimed],
-        ephemeral: true,
-      });
     }
-
-    // SUGGESTION INTERACTIONS [START]
-    
-    if (interaction.customId === 'upvote' || interaction.customId === 'downvote' || interaction.customId === 'removevote') {
-      const suggestion = suggestions[interaction.message.id];
-      if (!suggestion) return interaction.reply({ content: 'Suggestion not found.', ephemeral: true });
-
-      const userId = interaction.user.id;
-      const hasUpvoted = suggestion.upvotes.includes(userId);
-      const hasDownvoted = suggestion.downvotes.includes(userId);
-
-      if (interaction.customId === 'upvote') {
-        if (hasUpvoted) {
-          suggestion.upvotes = suggestion.upvotes.filter(id => id !== userId);
-        } else {
-          suggestion.upvotes.push(userId);
-          if (hasDownvoted) {
-            suggestion.downvotes = suggestion.downvotes.filter(id => id !== userId);
-          }
+    if (interaction.customId === "ticketlock") {
+      if (interaction.channel.name.startsWith(supportbot.TicketPrefix)) {
+        interaction.message.fetch();
+        let Admin =
+          interaction.guild.roles.cache.find(
+            (AdminUser) => AdminUser.name === supportbot.Admin
+          ) ||
+          interaction.guild.roles.cache.find(
+            (AdminUser) => AdminUser.id === supportbot.Admin
+          );
+        if (!interaction.member.roles.cache.has(Admin.id)) {
+          return await interaction.reply({
+            content: "You don't have permission to do that.",
+            ephemeral: true,
+          });
         }
-      } else if (interaction.customId === 'downvote') {
-        if (hasDownvoted) {
-          suggestion.downvotes = suggestion.downvotes.filter(id => id !== userId);
-        } else {
-          suggestion.downvotes.push(userId);
-          if (hasUpvoted) {
-            suggestion.upvotes = suggestion.upvotes.filter(id => id !== userId);
-          }
+        let all = interaction.channel.permissionOverwrites.cache;
+
+        let parent =
+          interaction.guild.channels.cache.find(
+            (c) => c.name === supportbot.LockTicketCategory
+          ) ||
+          interaction.guild.channels.cache.find(
+            (c) => c.id === supportbot.LockTicketCategory
+          );
+        if (parent) {
+          await interaction.channel.setParent(parent.id);
         }
-      } else if (interaction.customId === 'removevote') {
-        suggestion.upvotes = suggestion.upvotes.filter(id => id !== userId);
-        suggestion.downvotes = suggestion.downvotes.filter(id => id !== userId);
-      }
 
-      fs.writeFileSync("./Data/SuggestionData.json", JSON.stringify(suggestions, null, 2));
+        all.forEach((perm) => {
+          interaction.channel.permissionOverwrites.delete(perm.id);
+        });
+        await interaction.channel.permissionOverwrites.create(Admin.id, {
+          VIEW_CHANNEL: true,
+        });
 
-      const upvoteCount = suggestion.upvotes.length;
-      const downvoteCount = suggestion.downvotes.length;
+        await interaction.channel.permissionOverwrites.create(
+          interaction.guild.id,
+          {
+            VIEW_CHANNEL: false,
+          }
+        );
 
-      const updatedEmbed = new Discord.EmbedBuilder(interaction.message.embeds[0].data)
-        .setFields([
-          { name: 'Suggestion', value: suggestion.suggestion, inline: true },
-          { name: 'From', value: `<@${suggestion.author}>` },
-          { name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`, value: `${upvoteCount}`, inline: true },
-          { name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`, value: `${downvoteCount}`, inline: true }
-        ]);
+        const ticketDeleteButton = new Discord.MessageButton()
+          .setCustomId("ticketclose")
+          .setLabel("Close")
+          .setStyle(supportbot.TicketDeleteColour)
+          .setEmoji(supportbot.TicketDeleteEmoji);
 
-      await interaction.update({ embeds: [updatedEmbed] });
-    }
-  }
+        const row = new Discord.MessageActionRow().addComponents(
+          ticketDeleteButton
+        );
+        const ArchiveEmbed = new Discord.MessageEmbed()
+          .setTitle("Archived")
+          .setDescription(`Archived ${interaction.channel.name}`)
+          .setColor(supportbot.SuccessColour);
 
-  async function handleInvites(interaction, enable) {
-    if (supportbot.Ticket.Invites.StaffOnly) {
-      const SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-
-      if (!SupportStaff || !Admin) {
-        return interaction.reply("Some roles seem to be missing!\nPlease check for errors when starting the bot.");
-      }
-
-      const NoPerms = new Discord.EmbedBuilder()
-        .setTitle("Invalid Permissions!")
-        .setDescription(
-          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-        )
-        .setColor(supportbot.Embed.Colours.Warn);
-
-      if (!interaction.member.roles.cache.has(SupportStaff.id) && !interaction.member.roles.cache.has(Admin.id)) {
-        return interaction.reply({ embeds: [NoPerms] });
+        interaction.reply({ embeds: [ArchiveEmbed] });
+        interaction.message.edit({ components: [row] });
       }
     }
+    if (interaction.customId === "ticketclaim") {
+      if (interaction.channel.name.startsWith(supportbot.TicketPrefix)) {
+        const Staff = await interaction.client.getRole(supportbot.Staff, interaction.guild);
+        interaction.message.fetch();
+        let User = interaction.guild.members.cache.get(interaction.user.id);
+        let Admin =
+          interaction.guild.roles.cache.find(
+            (AdminUser) => AdminUser.name === supportbot.Admin
+          ) ||
+          interaction.guild.roles.cache.find(
+            (AdminUser) => AdminUser.id === supportbot.Admin
+          );
+        if (!interaction.member.roles.cache.has(Admin.id)) {
+          return await interaction.reply({
+            content: "You don't have permission to do that.",
+            ephemeral: true,
+          });
+        }
+        let all = interaction.channel.permissionOverwrites.cache;
+ 
+        const ArchiveEmbed = new Discord.MessageEmbed()
+          .setTitle(supportbot.TicketClaimTitle)
+          .setDescription(supportbot.TicketClaimMessage + " <@" + interaction.user.id + ">")
+          .setColor(supportbot.EmbedColour);
 
-    await interaction.channel.setInvitable(enable);
-
-    const message = enable ? msgconfig.Ticket.EnableInvites : msgconfig.Ticket.DisableInvites;
-    const embed = new Discord.EmbedBuilder()
-      .setDescription(message)
-      .setColor(supportbot.Embed.Colours.General);
-
-    await interaction.reply({
-      embeds: [embed],
-      ephemeral: true,
-    });
-  }
-
-
-});
+        interaction.reply({ embeds: [ArchiveEmbed] });
+        await interaction.channel.permissionOverwrites.edit(Staff.id, {
+               VIEW_CHANNEL: true,
+               SEND_MESSAGES: false,
+           });   
+      }
+        await interaction.channel.permissionOverwrites.edit(interaction.user.id, {
+               VIEW_CHANNEL: true,
+               SEND_MESSAGES: true,
+           });   
+      }
+    }
+  });

Events/messageCreate.js

@@ -1,166 +0,0 @@
-const fs = require("fs");
-const Discord = require("discord.js");
-const yaml = require("js-yaml");
-const axios = require("axios");
-const { OpenAI } = require('openai');
-
-// Load configuration files with validation
-function loadConfig(path) {
-    try {
-        return yaml.load(fs.readFileSync(path, "utf8"));
-    } catch (error) {
-        console.error(`Error loading config file at ${path}:`, error);
-        throw error;
-    }
-}
-
-const supportbotai = yaml.load(fs.readFileSync("./Configs/supportbot-ai.yml"));
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-// Validate configuration values
-function validateConfig(config, keys) {
-    keys.forEach(key => {
-        if (!config[key]) {
-            throw new Error(`Missing configuration key: ${key}`);
-        }
-    });
-}
-
-const CHANNELS = [supportbotai.Channels.AIChannel];
-
-// Initialize Discord client
-const client = new Discord.Client({
-    intents: ['Guilds', 'GuildMembers', 'GuildMessages']
-});
-
-// Load custom Event structure
-const Event = require("../Structures/Event.js");
-
-// Initialize OpenAI client
-const openai = new OpenAI({
-    apiKey: supportbotai.General.OpenAI_Key,
-});
-
-const PASTEBIN_API_KEY = supportbotai.General.PastebinAPI_Key;
-const PASTEBIN_API_URL = supportbotai.General.PastebinAPI_URL;
-
-// Function to create a paste on Pastebin
-async function createPaste(content) {
-    try {
-        const response = await axios.post(PASTEBIN_API_URL, new URLSearchParams({
-            api_dev_key: PASTEBIN_API_KEY,
-            api_option: 'paste',
-            api_paste_code: content,
-            api_paste_private: 1, // 0 = public, 1 = unlisted, 2 = private
-            api_paste_expire_date: '1D', // Expire in 1 day
-            api_paste_format: 'text'
-        }));
-        return response.data;
-    } catch (error) {
-        console.error('Pastebin Error:', error);
-        throw error;
-    }
-}
-
-// Event handler for message creation
-module.exports = new Event("messageCreate", async (client, message) => {
-    if (message.author.bot || !message.guild) return;
-    if (!CHANNELS.includes(message.channelId) && !message.mentions.users.has(client.user.id)) return;
-
-if (supportbotai.Enabled) {
-
-    const sendTypingInterval = setInterval(() => {
-        message.channel.sendTyping();
-    }, 5000);
-
-    let conversation = [{
-        role: "system",
-        content: "SupportBot is your friendly neighbourhood support bot."
-    }];
-
-    let prevMessages = await message.channel.messages.fetch({ limit: 10 });
-    prevMessages = prevMessages.reverse().filter(msg => !msg.author.bot || msg.author.id === client.user.id);
-
-    prevMessages.forEach((msg) => {
-        const username = msg.author.username.replace(/\s+/g, '_').replace(/[^\w\s]/gi, '');
-
-        conversation.push({
-            role: msg.author.id === client.user.id ? "assistant" : "user",
-            name: username,
-            content: msg.content,
-        });
-    });
-
-    try {
-        const response = await openai.chat.completions.create({
-            model: supportbotai.General.Model,
-            messages: conversation,
-            max_tokens: supportbotai.General.Tokens,
-        });
-
-        clearInterval(sendTypingInterval);
-
-        if (response.choices && response.choices.length > 0) {
-            const replyContent = response.choices[0].message.content;
-
-            const SupportBotAI = new Discord.EmbedBuilder()
-                .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-                .setDescription(replyContent)
-                .setColor(supportbotai.Embed.Color)
-                .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-                .setTimestamp();
-
-            if (replyContent.length > 2000) {
-                const pasteLink = await createPaste(replyContent);
-
-                const SupportBotAIPastebin = new Discord.EmbedBuilder()
-                    .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-                    .setDescription(supportbotai.Messages.MessageTooLong.replace("{pastebin}", pasteLink))
-                    .setColor(supportbotai.Embed.Color)
-                    .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-                    .setTimestamp();
-
-                message.reply({ embeds: [SupportBotAIPastebin] });
-            } else {
-                message.reply({ embeds: [SupportBotAI] });
-            }
-        } else {
-            const SupportBotAIErrorResponse = new Discord.EmbedBuilder()
-                .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-                .setDescription(supportbotai.Messages.ErrorResponse)
-                .setColor(supportbotai.Embed.Color)
-                .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-                .setTimestamp();
-
-            message.reply({ embeds: [SupportBotAIErrorResponse], ephemeral: true });
-        }
-    } catch (error) {
-        clearInterval(sendTypingInterval);
-
-        const SupportBotAIErrorResponse = new Discord.EmbedBuilder()
-            .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-            .setDescription(supportbotai.Messages.OpenAIError)
-            .setColor(supportbot.Embed.Colours.Error)
-            .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-            .setTimestamp();
-
-        console.error('OpenAI Error:', error);
-        message.reply({ embeds: [SupportBotAIErrorResponse], ephemeral: true });
-    }
-
-}
-
-if (supportbotai.Enabled === false) {
-    const AIDisabled = new Discord.EmbedBuilder()
-        .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-        .setDescription(supportbotai.Messages.AIDisabled)
-        .setColor(supportbot.Embed.Colours.Error)
-        .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-        .setTimestamp();
-
-    message.reply({ embeds: [AIDisabled], ephemeral: true })
-    return;
-}
-
-});

Events/ready.js

@@ -4,11 +4,7 @@
 const fs = require("fs");
 
 const Discord = require("discord.js");
-const { Client, GatewayIntentBits, ActivityType } = require('discord.js');
-const client = new Discord.Client({intents: 32767})
-
 const yaml = require("js-yaml");
-
 const supportbot = yaml.load(
   fs.readFileSync("./Configs/supportbot.yml", "utf8")
 );
@@ -16,149 +12,103 @@ const panelconfig = yaml.load(
   fs.readFileSync("./Configs/ticket-panel.yml", "utf8")
 );
 
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-);
-
 const Event = require("../Structures/Event.js");
 
-let chan1 = client.channels.cache.get(panelconfig.Channel);
-
 module.exports = new Event("ready", async (client, interaction) => {
   const { getRole, getChannel, getCategory } = client;
+  client.user.setActivity(supportbot.BotActivity, {
+    type: supportbot.ActivityType,
+    url: supportbot.StreamingURL,
+  });
 
-  if (supportbot.Activity.Type === "Playing", "playing") {
-    client.user.setPresence({
-      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Playing }],
-      status: supportbot.Activity.Type,
-    });
-  }
-
-  if (supportbot.Activity.Type === "Watching", "watching") {
-    client.user.setPresence({
-      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Watching }],
-      status: supportbot.Activity.Type,
-    });
-  }
-  
-  if (supportbot.Activity.Type === "Listening", "listening") {
-    client.user.setPresence({
-      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Listening }],
-      status: supportbot.Activity.Type,
-    });
-  }
-
-  if (supportbot.Activity.Type === "Competing", "competing") {
-    client.user.setPresence({
-      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Competing }],
-      status: supportbot.Activity.Type,
-    });
-  }
-
-  console.log(`\u001b[32m`, `――――――――――――――――――――――――――――――――――――――――――――`);
+  console.log(`\u001b[36m`, `――――――――――――――――――――――――――――――――――――――――――――`);
+  console.log(`\u001b[91m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`);
+  console.log(`\u001b[91m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`);
+  console.log(`\u001b[91m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`);
+  console.log(`\u001b[91m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`);
+  console.log(`\u001b[91m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`);
+  console.log(`\u001b[91m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`);
+  console.log(`\u001b[91m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`);
+  console.log(`\u001b[91m`, `╋╋╋╋╋╋╋┗┛╋┗┛`);
   console.log(`    `);
-  console.log(`\u001b[31m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`);
-  console.log(`\u001b[31m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`);
-  console.log(`\u001b[31m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`);
-  console.log(`\u001b[31m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`);
-  console.log(`\u001b[31m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`);
-  console.log(`\u001b[31m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`);
-  console.log(`\u001b[31m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`);
-  console.log(`\u001b[31m`, `╋╋╋╋╋╋╋┗┛╋┗┛`);
-  console.log(`    `);
-  console.log(`\u001b[32m`, `――――――――――――――――――――――――――――――――――――――――――――`);
+  console.log(`\u001b[36m`, `――――――――――――――――――――――――――――――――――――――――――――`);
   console.log(`    `);
   console.log(
-    `\u001b[31m`,
-    `${supportbot.General.Name} | [${supportbot.SupportBot_Version}]`,
-    `\u001b[32m`,
-    `Connected to Discord`,
+    `\u001b[33m`,
+    `${supportbot.Name} | ${supportbot.SupportBot_Version}`,
+    `\u001b[36m`,
+    `Connected to Discord`
   );
-  
-  console.log(`\u001b[31m`, `SupportBot proudly created by Emerald Development`);
-
-  console.log(`    `);
-
   console.log(
-    `\u001b[31m`,
-    `Discord`,
-    `\u001b[32m`,
-    `https://dsc.gg/emerald-dev`,
-  );
-
-  console.log(
-    `\u001b[31m`,
-    `Website`,
-    `\u001b[32m`,
-    `https://emeraldsrv.com`,
-  );
-
-  console.log(
-    `\u001b[31m`,
-    `Marketplace`,
-    `\u001b[32m`,
-    `https://market.emeraldsrv.com`,
-  );
-
-  console.log(
-    `\u001b[31m`,
-    `Documentation`,
-    `\u001b[32m`,
-    `https://emeraldsrv.com/third-party`,
-  );
-
-  console.log(`    `);
-
-  console.log(
-    `\u001b[31m`,
-    `Invite URL:`,
+    `\u001b[33m`,
+    `Invite to your server:`,
     `\u001b[36m`,
     `https://discord.com/api/oauth2/authorize?client_id=` +
       client.user.id +
       `&permissions=8&scope=bot%20applications.commands`
   );
-
+  console.log(
+    `\u001b[33m`,
+    `Resources:`,
+    `\u001b[36m`,
+    `https://emeraldsrv.dev/resources`
+  );
+  console.log(
+    `\u001b[33m`,
+    `Documentation:`,
+    `\u001b[36m`,
+    `https://emeraldsrv.dev/wiki/supportbot`
+  );
+  console.log(
+    `\u001b[33m`,
+    `Discord:`,
+    `\u001b[36m`,
+    `https://emeraldsrv.dev/discord`
+  );
+  console.log(
+    `\u001b[33m`,
+    `Hosting:`,
+    `\u001b[36m`,
+    `https://emeraldsrv.dev/hosting`
+  );
   console.log(`    `);
-  console.log(`\u001b[32m`, `――――――――――――――――――――――――――――――――――――――――――――`);
+  console.log(`\u001b[37m`, `SupportBot proudly created by Emerald Services`);
+  console.log(`    `);
+  console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`);
+
+
+
 
   const roles = [
-    supportbot.Roles.StaffMember.Admin,
-    supportbot.Roles.StaffMember.Staff,
-    supportbot.Roles.ModRoles.Blacklisted,
-    supportbot.Roles.ModRoles.Muted
+    supportbot.Admin,
+    supportbot.Staff,
+    supportbot.TicketBlackListRole,
   ];
 
     supportbot.Departments.forEach((department) => roles.push(department.role));
 
-  if (supportbot.Roles.AutoRole.Role) roles.push(supportbot.Roles.AutoRole.Role);
-  
-   const channels = [
-     supportbot.Suggestions.Channel,
-     supportbot.Ticket.Log.TicketLog,
-     supportbot.Ticket.Log.TranscriptLog,
-     panelconfig.Channel,
-     supportbot.Welcome.Channel,
-     supportbot.Leave.Channel,
-     supportbot.Translate.Log
-   ];
+  if (supportbot.AutoRole) roles.push(supportbot.JoinRole);
+  const channels = [
+    supportbot.SuggestionChannel,
+    supportbot.TicketLog,
+    supportbot.TranscriptLog,
+    panelconfig.Channel,
+    supportbot.WelcomeChannel,
+    supportbot.LeaveChannel,
+    supportbot.TranslateLogChannel
+  ];
   //const categories = [supportbot.TicketCategory];
 
-  if (!channels) {
-      console.log("\u001b[31m", `[MISSING CHANNEL]`, `\u001b[37;1m`, `${channels}`, "\u001b[31m", `channel not found. Please check your config file.`);
-      return;
-  }
-//  else {
-//      console.log(`\u001b[32m`, `[CHANNEL LOCATED]`, `\u001b[37;1m`, `${channels}`, `\u001b[32;1m`, `channel has been found.`);
-//  }
-
   const missingC = [];
   const missingR = [];
   const missingCat = [];
-  
+  for (let c of channels) {
+    if ((c === supportbot.SuggestionChannel && supportbot.DisableSuggestionsChannel) || c === supportbot.TicketLog && supportbot.DisableTicketLogChannel) {
+      continue;
+    }
+    const find = await getChannel(c, client.guilds.cache.first());
+    if (!find) missingC.push(c);
+  }
   for (let r of roles) {
     const find = await getRole(r, client.guilds.cache.first());
     if (!find) missingR.push(r);
@@ -170,33 +120,98 @@ module.exports = new Event("ready", async (client, interaction) => {
 
   if (missingR.length > 0) {
     console.log(
-      "\u001b[31m",
-      `[MISSING CONFIGURATION]`,
       "\u001b[33m",
-      `The following Roles could not be found in your server.\n`, `\u001b[31m`, `[${missingR.join(
+      `[WARN] The following Roles could not be found! Please check your configs!\n${missingR.join(
         ", "
-      )}]`, `\n  `,
+      )}`
     );
   }
 
   if (missingC.length > 0) {
     console.log(
-      "\u001b[31m",
-      `[MISSING CONFIGURATION]`,
       "\u001b[33m",
-      `The following Channels could not be found in your server.\n`, `\u001b[31m`, `[${missingC.join(
+      `[WARN] The following Channels could not be found! Please check your configs!\n${missingC.join(
         ", "
-      )}]`, `\n  `
+      )}`
     );
   }
   if (missingCat.length > 0) {
     console.log(
-      "\u001b[31m",
-      `[MISSING CONFIGURATION]`,
       "\u001b[33m",
-      `The following Categories could not be found in your server.\n`, `\u001b[31m`, `[${missingCat.join(
+      `[WARN] The following Categories could not be found! Please check your configs!\n${missingCat.join(
         ", "
-      )}]`, `\n  `,
+      )}`
     );
   }
-});
+  if (panelconfig.TicketPanel) {
+    let chan1 = await client.getChannel(
+      panelconfig.Channel,
+      client.guilds.cache.first()
+    );
+
+    if (!chan1) {
+      console.log(
+        "\u001b[33m",
+        "[WARN] Ticket reaction panel is not setup, You can do so via the configuration file!"
+      );
+      return false;
+    }
+
+    const panelid = JSON.parse(
+      fs.readFileSync("./Data/ticket-panel-id.json", "utf8")
+    );
+
+    chan1.messages.fetch(panelid.TicketPanelID).catch(async () => {
+      let embed = new Discord.MessageEmbed()
+        .setTitle(panelconfig.PanelTitle)
+        .setColor(panelconfig.PanelColour)
+        .setFooter({
+          text: supportbot.EmbedFooter,
+          iconURL: interaction.user.displayAvatarURL(),
+        });
+
+      if (panelconfig.TicketPanel_Description) {
+        embed.setDescription(panelconfig.PanelMessage);
+      }
+
+      if (panelconfig.TicketPanel_Thumbnail) {
+        embed.setThumbnail(panelconfig.PanelThumbnail);
+      }
+
+      if (panelconfig.TicketPanel_Image) {
+        embed.setImage(panelconfig.PanelImage);
+      }
+      let button;
+
+        button = supportbot.Departments.map((x) =>
+          new Discord.MessageButton()
+            .setCustomId("department-" + supportbot.Departments.indexOf(x))
+            .setLabel(x.title)
+            .setStyle(x.color)
+            .setEmoji(x.emoji)
+        );
+
+      let row = new Discord.MessageActionRow().addComponents(button);
+
+      await chan1
+        .send({
+          embeds: [embed],
+          components: [row],
+        })
+        .then((r) => {
+          let data = {
+            id: panelid.id,
+            TicketPanelID: r.id,
+          };
+          fs.writeFileSync(
+            "./Data/ticket-panel-id.json",
+            JSON.stringify(data),
+            "utf8"
+          );
+        })
+        .catch((e) => {
+          console.log("Raw: " + e);
+        });
+    });
+  }
+});

README.md

@@ -1,6 +1,6 @@
 <h1 align="center">
     <br>
-    <a href="https://github.com/Emerald-Services/SupportBot"><img src="https://i.imgur.com/cuadAYv.png"></a>
+    <a href="https://github.com/Emerald-Services/SupportBot"><img src="https://i.imgur.com/tzi3d7Q.png"></a>
     <br>
     SupportBot
     <br>
@@ -24,22 +24,10 @@
     <img src="https://img.shields.io/github/downloads/Emerald-Services/SupportBot/total?style=for-the-badge" alt="shield.png">
 </a>
 
-## Supported Versions
-
-| SupportBot | Node.JS | Discord.JS |  Supported |
-|------------|---------|------------|------------|
-|    8.x     |   20.x  |    14.x.   | ✅ Yes
-|    7.7.3   |   16.x  |    13.x.   | ✅ Yes
-|    7.x     |   16.x  |    13.x.   | ❌ No
-|    6.x     |   14.x  |    13.x.   | ❌ No
-|    5.x     |   12.x  |    13.x.   | ❌ No
-|    4.x     |   11.x  |    13.x.   | ❌ No
-|    Older   | 10.x    |    13.x.   | ❌ No
-
 </div>
 
 <p align="center">
-  <a href="https://emeraldsrv.com/">Website</a>
+  <a href="https://emeraldsrv.dev/">Website</a>
   •
   <a href="https://github.com/Emerald-Services/SupportBot/wiki">Wiki</a>
 <br>
@@ -60,7 +48,7 @@ SupportBot is an Open-Source discord bot built with [discord.js](https://github.
 
 ## Support
 
-<a href="https://emeraldsrv.com/discord">
+<a href="https://emeraldsrv.dev/discord">
     <img alt="Discord" src="https://img.shields.io/discord/597779408295821323?logo=discord&logoColor=white&style=for-the-badge">
 </a>
 
@@ -72,7 +60,6 @@ Released under the [MIT](https://opensource.org/licenses/MIT) license.
 
 ## Third-Party
 
-- [Official addons repository](https://github.com/Emerald-Services/Addons/)
 - [Syphers Addons](https://github.com/SypherRed/SB_Addons_Unofficial)
 - [BuiltByBit](https://builtbybit.com/supportbot)
 - [Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518)

SECURITY.md

@@ -1,20 +0,0 @@
-# Security Policy
-
-## Supported Versions
-
-Use this section to tell people about which versions of your project are
-currently being supported with security updates.
-
-| Version | Supported          |
-| ------- | ------------------ |
-| 7.7.2   | :white_check_mark: |
-| 7.7.1   | :white_check_mark: |
-| < 4.0   | :x:                |
-
-## Reporting a Vulnerability
-
-Use this section to tell people how to report a vulnerability.
-
-Tell them where to go, how often they can expect to get an update on a
-reported vulnerability, what to expect if the vulnerability is accepted or
-declined, etc.

Structures/Client.js

@@ -1,156 +1,101 @@
-// C:\Users\ollie\Documents\GitHub\SupportBot\Structures\Client.js
-
 // SupportBot | Emerald Services
 // Client Structure
 
 const fs = require("fs");
-const Discord = require("discord.js");
-const { GatewayIntentBits, Partials } = require('discord.js');
-const yaml = require("js-yaml");
 
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const Discord = require("discord.js");
+const intents = new Discord.Intents(32767);
+
+const yaml = require("js-yaml");
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
 
 class Client extends Discord.Client {
   constructor() {
-    super({
-      intents: [
-        GatewayIntentBits.Guilds,
-        GatewayIntentBits.GuildMembers,
-        GatewayIntentBits.GuildMessages
-      ],
-      partials: [Partials.Channel]
-    });
+    super({ intents });
 
     this.commands = new Discord.Collection();
   }
-
   async getChannel(channel, guild) {
-    if (!channel) return null; // Add check for undefined channel
     return guild.channels.cache.find(
       (c) =>
-        (c.type === Discord.ChannelType.GuildText || c.type === Discord.ChannelType.GuildNews) &&
-        (c.id === channel || (c.name && c.name.toLowerCase() === channel.toLowerCase()))
+        (c.type === "GUILD_TEXT" || c.type === "GUILD_NEWS") &&
+        (c.id === channel || c.name.toLowerCase() === channel.toLowerCase())
     );
   }
-
   async getRole(role, guild) {
-    if (!role) return null; // Add check for undefined role
     return guild.roles.cache.find(
-      (r) => r.id === role || (r.name && r.name.toLowerCase() === role.toLowerCase())
+      (r) => r.id === role || r.name.toLowerCase() === role.toLowerCase()
     );
   }
-
   async getCategory(category, guild) {
-    if (!category) return null; // Add check for undefined category
     return guild.channels.cache.find(
       (c) =>
-        c.type === Discord.ChannelType.GuildCategory &&
-        (c.id === category || (c.name && c.name.toLowerCase() === category.toLowerCase()))
+        c.type === "GUILD_CATEGORY" &&
+        (c.id === category || c.name.toLowerCase() === category.toLowerCase())
     );
   }
 
   async start(token) {
-    let tempCommandFiles = fs.readdirSync("./Commands").filter((file) => file.endsWith(".js"));
+    var tempCommandFiles = fs.readdirSync("./Commands").filter((file) => file.endsWith(".js"));
 
-    if (cmdconfig.Suggestion.Enabled === false) {
+    if (supportbot.DisableSuggestions) {
       tempCommandFiles = tempCommandFiles.filter(item => item !== "suggest.js");
     }
-
-    if (cmdconfig.Help.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "help.js");
-    }
-
-    if (cmdconfig.Info.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "info.js");
-    }
-
-    if (cmdconfig.OpenTicket.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "ticket.js");
-    }
-
-    if (cmdconfig.CloseTicket.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "close.js");
-    }
-
-    if (cmdconfig.Embed.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "embed.js");
-    }
-
-    if (cmdconfig.Translate.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "translate.js");
-    }
-
-    if (cmdconfig.UserInfo.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "userinfo.js");
-    }
-
-    if (cmdconfig.Ping.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "Ping.js");
-    }
-
-    if (cmdconfig.Ping.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "Ping.js");
-    }
-
-    if (supportbot.Ticket.ClaimTickets.Enabled === false) {
-        tempCommandFiles = tempCommandFiles.filter(item => item !== "ticketstats.js");
-    }
-
+    
     const commandFiles = tempCommandFiles;
+
+    const addonFiles = fs
+      .readdirSync("./Addons")
+      .filter((file) => file.endsWith(".js"));
+
+    const addons = addonFiles.map((file) => {
+      let addon = require(`../Addons/${file}`);
+      addon.name = file.split(".")[0];
+      return addon;
+    });
+
     const commands = commandFiles.map((file) => require(`../Commands/${file}`));
 
     // Commands
     console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Commands ▬▬▬▬▬▬▬");
 
     commands.forEach((cmd) => {
-      console.log(`\u001b[32m`, `[CMD]`, `\u001b[37;1m`, `${cmd.name}`, `\u001b[32;1m`, "Loaded");
+      console.log(`\u001b[31;1m`, `${cmd.name}`, `\u001b[32;1m`, "Loaded");
       this.commands.set(cmd.name, cmd);
     });
 
     console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Commands ▬▬▬▬▬▬▬");
+    // Addons
+    console.log("   ");
+    console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
 
-    if (supportbot.General.Addons.Enabled) {
-      const addonFiles = fs.readdirSync("./Addons").filter((file) => file.endsWith(".js"));
-
-      const addons = addonFiles.map((file) => {
-        let addon = require(`../Addons/${file}`);
-        addon.name = file.split(".")[0];
-        return addon;
+    addons.forEach((addon) => {
+      console.log(
+        `\u001b[33m`,
+        `[ADDON]`,
+        `\u001b[31;1m`,
+        `${addon.name}`,
+        `\u001b[32;1m`,
+        "Loaded"
+      );
+      addon.commands?.forEach((command) => {
+        this.commands.set(command.name, command);
       });
-
-      // Addons
-      console.log("   ");
-      console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
-
-      addons.forEach((addon) => {
-        console.log(
-          `\u001b[32m`,
-          `[ADDON]`,
-          `\u001b[37;1m`,
-          `${addon.name}`,
-          `\u001b[32;1m`,
-          "Loaded"
-        );
-        addon.commands?.forEach((command) => {
-          this.commands.set(command.name, command);
-        });
-        addon.events?.forEach((event) => {
-          this.on(event.event, (...args) => event.run(this, ...args));
-        });
+      addon.events?.forEach((event) => {
+        this.on(event.event, (...args) => event.run(this, ...args));
       });
+    });
 
-      console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
-    }
+    console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
 
     // Slash Commands
 
     this.once("ready", async () => {
       await this.guilds.cache.first()?.commands.set(this.commands);
       console.log(
-        "\u001b[32m",
-        `[SUCCESS]`,
-        `\u001b[37;1m`,
+        `\u001b[32;1m`,
         `Slash Commands Registered for ${this.guilds.cache.first().name}`
       );
     });
@@ -158,11 +103,13 @@ class Client extends Discord.Client {
     console.log("   ");
     console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
 
-    fs.readdirSync("./Events").filter((file) => file.endsWith(".js")).forEach((file) => {
-      const event = require(`../Events/${file}`);
-      console.log(`\u001b[32m`, `[EVENT]`, `\u001b[37;1m`, `${event.event}`, `\u001b[32;1m`, "Loaded");
-      this.on(event.event, (...args) => event.run(this, ...args));
-    });
+    fs.readdirSync("./Events")
+      .filter((file) => file.endsWith(".js"))
+      .forEach((file) => {
+        const event = require(`../Events/${file}`);
+        console.log(`\u001b[31;1m`, `${event.event}`, `\u001b[32;1m`, "Loaded");
+        this.on(event.event, (...args) => event.run(this, ...args));
+      });
 
     console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
     if (process.argv[2] !== "test") {

index.js

@@ -18,27 +18,6 @@ const supportbot = yaml.load(
 );
 
 const Client = require("./Structures/Client.js");
-const client = new Client({
-  intents: ['Guilds', 'GuildMembers', 'GuildMessages']
-});
-
-client.start(supportbot.General.Token);
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
+const client = new Client({});
 
+client.start(supportbot.Token);

package.json

@@ -1,11 +1,11 @@
 {
   "name": "supportbot",
-  "version": "8.0.1",
+  "version": "7.7.2",
   "description": "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand.",
   "main": "index.js",
   "scripts": {
-    "setup": "npm i && node index.js",
-    "start": "node index.js"
+    "start": "npm i && node index.js",
+    "test": "node index.js test"
   },
   "repository": {
     "type": "git",
@@ -19,11 +19,8 @@
   "homepage": "https://github.com/Emerald-Services/SupportBot#readme",
   "dependencies": {
     "@vitalets/google-translate-api": "^8.0.0",
-    "axios": "^1.7.2",
-    "chatgpt": "^5.2.5",
-    "discord.js": "^14.13.0",
+    "discord.js": "^13.6.0",
     "js-yaml": "^4.1.0",
-    "moment": "^2.29.3",
-    "openai": "^4.50.0"
+    "moment": "^2.29.3"
   }
 }