Update account setup instructions for SupportBot AI

8.5 Update

Commands/General/help.js

@@ -5,7 +5,7 @@ const yaml = require("js-yaml");
 const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
 const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 
-const Command = require("../Structures/Command.js");
+const Command = require("../../Structures/Command.js");
 
 module.exports = new Command({
   name: cmdconfig.Help.Command,
@@ -55,7 +55,7 @@ module.exports = new Command({
     });
 
     interaction.reply({
-      ephemeral: true,
+      flags: Discord.MessageFlags.Ephemeral,
       embeds: [HelpEmbed1],
     });
   },

Commands/General/info.js

@@ -18,7 +18,7 @@ const msgconfig = yaml.load(
   fs.readFileSync("./Configs/messages.yml", "utf8")
 );
 
-const Command = require("../Structures/Command.js");
+const Command = require("../../Structures/Command.js");
 
 module.exports = new Command({
   name: cmdconfig.Info.Command,

Commands/General/ping.js

@@ -10,7 +10,7 @@ const supportbot = yaml.load(
 );
 const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 
-const Command = require("../Structures/Command.js");
+const Command = require("../../Structures/Command.js");
 
 module.exports = new Command({
   name: cmdconfig.Ping.Command,

Commands/General/profile.js

@@ -0,0 +1,527 @@
+const {
+  ModalBuilder,
+  TextInputBuilder,
+  TextInputStyle,
+  ApplicationCommandType,
+  ActionRowBuilder,
+  ButtonBuilder,
+  ButtonStyle,
+  ApplicationCommandOptionType,
+  MessageFlags,
+  ContainerBuilder,
+  TextDisplayBuilder,
+  SeparatorBuilder,
+  ThumbnailBuilder,
+  MediaGalleryBuilder,
+  MediaGalleryItemBuilder,
+} = require("discord.js");
+const fs = require("fs");
+const yaml = require("js-yaml");
+const db = require("../../Structures/Database.js");
+const Command = require("../../Structures/Command.js");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const clockedInUsers = new Set();
+
+function safeGetProfile(userId) {
+  try {
+    if (typeof db.getProfile !== "function") {
+      console.error("db.getProfile is not a function");
+      return {
+        bio: "",
+        timezone: "",
+        clockedIn: false,
+      };
+    }
+
+    const profile = db.getProfile(userId);
+
+    return {
+      bio: profile?.bio || "",
+      timezone: profile?.timezone || "",
+      clockedIn: Boolean(profile?.clockedIn),
+    };
+  } catch (error) {
+    console.error("Error getting profile:", error);
+    return {
+      bio: "",
+      timezone: "",
+      clockedIn: false,
+    };
+  }
+}
+
+function safeSetClockedIn(userId, value) {
+  try {
+    if (typeof db.setClockedIn !== "function") {
+      console.error("db.setClockedIn is not a function");
+      return false;
+    }
+
+    db.setClockedIn(userId, value);
+    return true;
+  } catch (error) {
+    console.error("Error setting clocked in status:", error);
+    return false;
+  }
+}
+
+function buildProfileContainer({
+  viewingUser,
+  viewingUserId,
+  bio,
+  timezone,
+  clockedIn,
+  isStaff,
+}) {
+  const container = new ContainerBuilder();
+
+  if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  const avatarUrl = viewingUser.displayAvatarURL({ size: 128, extension: "png" });
+
+  const gallery = new MediaGalleryBuilder().addItems(
+    new MediaGalleryItemBuilder().setURL(avatarUrl)
+  );
+
+  container.addMediaGalleryComponents(gallery);
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(`## ${viewingUser.username}'s Profile`)
+  );
+
+  container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(
+      [
+        `**Bio:** ${bio || "No bio set."}`,
+        `**Timezone:** ${timezone || "No timezone set."}`,
+        ...(isStaff
+          ? [`**Clocked In:** ${clockedIn ? "✅ Clocked In" : "❌ Clocked Out"}`]
+          : []),
+      ].join("\n")
+    )
+  );
+
+  return container;
+}
+
+function buildProfileButtons({ isOwnProfile, isStaff, clockedIn }) {
+  const row = new ActionRowBuilder();
+
+  if (isOwnProfile) {
+    row.addComponents(
+      new ButtonBuilder()
+        .setCustomId("editProfile")
+        .setLabel("Edit Profile")
+        .setStyle(ButtonStyle.Secondary),
+    );
+
+    if (isStaff) {
+      row.addComponents(
+        new ButtonBuilder()
+          .setCustomId("clockInOut")
+          .setLabel(clockedIn ? "Clock Out" : "Clock In")
+          .setStyle(ButtonStyle.Secondary),
+      );
+    }
+  }
+
+  if (isStaff && supportbot.Ticket?.ClaimTickets?.Enabled) {
+    row.addComponents(
+      new ButtonBuilder()
+        .setCustomId("viewTicketStats")
+        .setLabel("View Ticket Stats")
+        .setStyle(ButtonStyle.Secondary),
+    );
+  }
+
+  return row.components.length ? [row] : [];
+}
+
+function buildTicketStatsContainer(viewingUserId, ticketsClaimed, ticketsOpen, avgMinutes) {
+  const container = new ContainerBuilder();
+
+  if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(`# ${msgconfig.TicketStats.Title || "Ticket Stats"}`),
+  );
+
+  container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(
+      [
+        `> Ticket stats for <@${viewingUserId}>`,
+        ``,
+        `**${msgconfig.TicketStats.OpenTickets || "Open Tickets"}:** ${ticketsOpen.length}`,
+        `**${msgconfig.TicketStats.TotalTickets || "Total Tickets"}:** ${ticketsClaimed.length}`,
+        `**${msgconfig.TicketStats.ResponseTime || "Average Response Time"}:** ${avgMinutes} minutes`,
+      ].join("\n"),
+    ),
+  );
+
+  return container;
+}
+
+function buildOpenTicketsContainer(ticketsOpen) {
+  const container = new ContainerBuilder();
+
+  if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  container.addTextDisplayComponents(new TextDisplayBuilder().setContent(`# Active Tickets`));
+
+  container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(
+      ticketsOpen.length ? ticketsOpen.map((t) => `<#${t.id}>`).join("\n") : "No active tickets.",
+    ),
+  );
+
+  return container;
+}
+
+module.exports = new Command({
+  name: cmdconfig.Profile.Command,
+  description: cmdconfig.Profile.Description,
+  type: ApplicationCommandType.ChatInput,
+  permissions: cmdconfig.Profile.Permission,
+  options: [
+    {
+      name: "user",
+      description: "The user to view the profile of",
+      type: ApplicationCommandOptionType.User,
+      required: false,
+    },
+  ],
+
+  async run(interaction) {
+    await interaction.deferReply({ flags: MessageFlags.Ephemeral });
+
+    try {
+      const viewingUser = interaction.options.getUser("user") || interaction.user;
+      const viewingUserId = viewingUser.id;
+      const interactionUserId = interaction.user.id;
+
+      const member = await interaction.guild.members.fetch(viewingUserId);
+      const { getRole } = interaction.client;
+
+      const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+      if (!Staff || !Admin) {
+        return interaction.editReply({
+          content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
+        });
+      }
+
+      const isStaff = member.roles.cache.has(Staff.id) || member.roles.cache.has(Admin.id);
+      const isOwnProfile = interactionUserId === viewingUserId;
+
+      if (typeof db.ensureProfile === "function") {
+        db.ensureProfile(viewingUserId);
+      }
+
+      let { bio, timezone, clockedIn } = safeGetProfile(viewingUserId);
+
+      const profileContainer = buildProfileContainer({
+        viewingUser,
+        viewingUserId,
+        bio,
+        timezone,
+        clockedIn,
+        isStaff,
+      });
+
+      const buttonRows = buildProfileButtons({
+        isOwnProfile,
+        isStaff,
+        clockedIn,
+      });
+
+      await interaction.editReply({
+        flags: MessageFlags.IsComponentsV2,
+        components: [profileContainer, ...buttonRows],
+      });
+
+      const filter = (i) =>
+        [
+          "editProfile",
+          "clockInOut",
+          "viewTicketStats",
+          "showOpenTickets",
+          "backToStats",
+          "backToProfile",
+        ].includes(i.customId) && i.user.id === interactionUserId;
+
+      const collector = interaction.channel.createMessageComponentCollector({
+        filter,
+        time: 60000,
+      });
+
+      collector.on("collect", async (i) => {
+        if (i.customId === "editProfile") {
+          const modal = new ModalBuilder()
+            .setCustomId("editProfileModal")
+            .setTitle("Edit Profile")
+            .addComponents(
+              new ActionRowBuilder().addComponents(
+                new TextInputBuilder()
+                  .setCustomId("bio")
+                  .setLabel("Bio")
+                  .setStyle(TextInputStyle.Paragraph)
+                  .setPlaceholder("Enter your bio")
+                  .setValue(String(bio || ""))
+                  .setRequired(false),
+              ),
+              new ActionRowBuilder().addComponents(
+                new TextInputBuilder()
+                  .setCustomId("timezone")
+                  .setLabel("Timezone")
+                  .setStyle(TextInputStyle.Short)
+                  .setPlaceholder("Enter your timezone")
+                  .setValue(String(timezone || ""))
+                  .setRequired(false),
+              ),
+            );
+
+          return i.showModal(modal);
+        }
+
+        if (i.customId === "clockInOut") {
+          const newStatus = !clockedIn;
+          const saved = safeSetClockedIn(viewingUserId, newStatus);
+
+          if (!saved) {
+            return i.reply({
+              content:
+                "Could not update clock in status because the profile database is not available.",
+              flags: MessageFlags.Ephemeral,
+            });
+          }
+
+          clockedIn = newStatus;
+
+          if (newStatus) clockedInUsers.add(viewingUserId);
+          else clockedInUsers.delete(viewingUserId);
+
+          const updatedProfileContainer = buildProfileContainer({
+            viewingUser,
+            viewingUserId,
+            bio,
+            timezone,
+            clockedIn,
+            isStaff,
+          });
+
+          const updatedButtonRows = buildProfileButtons({
+            isOwnProfile,
+            isStaff,
+            clockedIn,
+          });
+
+          await i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [updatedProfileContainer, ...updatedButtonRows],
+          });
+
+          return interaction.followUp({
+            content: newStatus
+              ? "You have successfully clocked in."
+              : "You have successfully clocked out.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        if (i.customId === "viewTicketStats") {
+          let TicketData = { tickets: [] };
+
+          try {
+            TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+          } catch (error) {
+            console.error("Error reading TicketData.json:", error);
+          }
+
+          const ticketsClaimed = TicketData.tickets.filter((t) => t.claimedBy === viewingUserId);
+          const ticketsOpen = ticketsClaimed.filter((t) => t.open);
+          const totalTickets = ticketsClaimed.length;
+
+          let totalResponseTime = 0;
+          let responseCount = 0;
+
+          ticketsClaimed.forEach((t) => {
+            if (t.claimedAt && t.createdAt) {
+              totalResponseTime += new Date(t.claimedAt) - new Date(t.createdAt);
+              responseCount++;
+            }
+          });
+
+          const avgMinutes = responseCount
+            ? Math.round(totalResponseTime / responseCount / 60000)
+            : 0;
+
+          const statsContainer = buildTicketStatsContainer(
+            viewingUserId,
+            ticketsClaimed,
+            ticketsOpen,
+            avgMinutes,
+          );
+
+          const statsRow = new ActionRowBuilder().addComponents(
+            new ButtonBuilder()
+              .setCustomId("showOpenTickets")
+              .setLabel("Show Open Tickets")
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId("backToProfile")
+              .setLabel("Back to Profile")
+              .setStyle(ButtonStyle.Secondary),
+          );
+
+          return i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [statsContainer, statsRow],
+          });
+        }
+
+        if (i.customId === "showOpenTickets") {
+          let TicketData = { tickets: [] };
+
+          try {
+            TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+          } catch (error) {
+            console.error("Error reading TicketData.json:", error);
+          }
+
+          const ticketsOpen = TicketData.tickets.filter(
+            (t) => t.claimedBy === viewingUserId && t.open,
+          );
+
+          const openContainer = buildOpenTicketsContainer(ticketsOpen);
+
+          const backRow = new ActionRowBuilder().addComponents(
+            new ButtonBuilder()
+              .setCustomId("backToStats")
+              .setLabel("Back to Stats")
+              .setStyle(ButtonStyle.Secondary),
+          );
+
+          return i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [openContainer, backRow],
+          });
+        }
+
+        if (i.customId === "backToStats") {
+          let TicketData = { tickets: [] };
+
+          try {
+            TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+          } catch (error) {
+            console.error("Error reading TicketData.json:", error);
+          }
+
+          const ticketsClaimed = TicketData.tickets.filter((t) => t.claimedBy === viewingUserId);
+          const ticketsOpen = ticketsClaimed.filter((t) => t.open);
+
+          let totalResponseTime = 0;
+          let responseCount = 0;
+
+          ticketsClaimed.forEach((t) => {
+            if (t.claimedAt && t.createdAt) {
+              totalResponseTime += new Date(t.claimedAt) - new Date(t.createdAt);
+              responseCount++;
+            }
+          });
+
+          const avgMinutes = responseCount
+            ? Math.round(totalResponseTime / responseCount / 60000)
+            : 0;
+
+          const statsContainer = buildTicketStatsContainer(
+            viewingUserId,
+            ticketsClaimed,
+            ticketsOpen,
+            avgMinutes,
+          );
+
+          const statsRow = new ActionRowBuilder().addComponents(
+            new ButtonBuilder()
+              .setCustomId("showOpenTickets")
+              .setLabel("Show Open Tickets")
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId("backToProfile")
+              .setLabel("Back to Profile")
+              .setStyle(ButtonStyle.Secondary),
+          );
+
+          return i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [statsContainer, statsRow],
+          });
+        }
+
+        if (i.customId === "backToProfile") {
+          const updatedProfileContainer = buildProfileContainer({
+            viewingUser,
+            viewingUserId,
+            bio,
+            timezone,
+            clockedIn,
+            isStaff,
+          });
+
+          const updatedButtonRows = buildProfileButtons({
+            isOwnProfile,
+            isStaff,
+            clockedIn,
+          });
+
+          return i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [updatedProfileContainer, ...updatedButtonRows],
+          });
+        }
+      });
+    } catch (error) {
+      console.error("Error executing profile command:", error);
+
+      if (interaction.deferred || interaction.replied) {
+        return interaction
+          .editReply({
+            content: "An error occurred while loading the profile.",
+            components: [],
+          })
+          .catch(() => {});
+      }
+
+      return interaction
+        .reply({
+          content: "An error occurred while loading the profile.",
+          flags: MessageFlags.Ephemeral,
+        })
+        .catch(() => {});
+    }
+  },
+});
+
+module.exports.clockedInUsers = clockedInUsers;

Commands/General/translate.js

@@ -0,0 +1,206 @@
+// SupportBot | Emerald Services
+// Translate Command
+
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const { translate } = require("@vitalets/google-translate-api");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+
+const LANGUAGES = [
+  { name: "Auto Detect", value: "auto" },
+  { name: "English", value: "en" },
+  { name: "Spanish", value: "es" },
+  { name: "French", value: "fr" },
+  { name: "German", value: "de" },
+  { name: "Italian", value: "it" },
+  { name: "Portuguese", value: "pt" },
+  { name: "Dutch", value: "nl" },
+  { name: "Polish", value: "pl" },
+  { name: "Russian", value: "ru" },
+  { name: "Ukrainian", value: "uk" },
+  { name: "Turkish", value: "tr" },
+  { name: "Arabic", value: "ar" },
+  { name: "Hebrew", value: "he" },
+  { name: "Hindi", value: "hi" },
+  { name: "Japanese", value: "ja" },
+  { name: "Korean", value: "ko" },
+  { name: "Chinese (Simplified)", value: "zh-cn" },
+  { name: "Chinese (Traditional)", value: "zh-tw" },
+  { name: "Thai", value: "th" },
+  { name: "Vietnamese", value: "vi" },
+  { name: "Indonesian", value: "id" },
+  { name: "Greek", value: "el" },
+  { name: "Swedish", value: "sv" },
+  { name: "Romanian", value: "ro" },
+];
+
+function buildContainer(title, lines = [], color = null) {
+  const container = new Discord.ContainerBuilder();
+
+  if (color) {
+    container.setAccentColor(parseInt(color.replace("#", ""), 16));
+  }
+
+  container.addTextDisplayComponents(new Discord.TextDisplayBuilder().setContent(`## ${title}`));
+
+  container.addSeparatorComponents(new Discord.SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(new Discord.TextDisplayBuilder().setContent(lines.join("\n")));
+
+  return container;
+}
+
+function trim(text, max = 1800) {
+  if (text.length <= max) return text;
+  return text.substring(0, max) + "...";
+}
+
+module.exports = new Command({
+  name: cmdconfig.Translate.Command,
+  description: cmdconfig.Translate.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+
+  options: [
+    {
+      type: Discord.ApplicationCommandOptionType.String,
+      name: "from",
+      description: "Language to translate FROM",
+      required: true,
+      choices: LANGUAGES,
+    },
+    {
+      type: Discord.ApplicationCommandOptionType.String,
+      name: "to",
+      description: "Language to translate TO",
+      required: true,
+      choices: LANGUAGES.filter((l) => l.value !== "auto"),
+    },
+    {
+      type: Discord.ApplicationCommandOptionType.String,
+      name: "text",
+      description: "Text to translate",
+      required: true,
+    },
+  ],
+
+  permissions: cmdconfig.Translate.Permission,
+
+  async run(interaction) {
+    const { getRole, getChannel } = interaction.client;
+
+    const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+
+    const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+    if (!Staff || !Admin) {
+      return interaction.reply({
+        content: "Some roles seem to be missing!",
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    if (
+      !interaction.member.roles.cache.has(Staff.id) &&
+      !interaction.member.roles.cache.has(Admin.id)
+    ) {
+      return interaction.reply({
+        flags: Discord.MessageFlags.IsComponentsV2 | Discord.MessageFlags.Ephemeral,
+        components: [
+          buildContainer(
+            "Invalid Permissions",
+            [
+              msgconfig.Error.IncorrectPerms,
+              "",
+              `Required role: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``,
+            ],
+            supportbot.Embed.Colours.Warn,
+          ),
+        ],
+      });
+    }
+
+    await interaction.deferReply({ flags: Discord.MessageFlags.Ephemeral });
+
+    const fromLang = interaction.options.getString("from");
+    const toLang = interaction.options.getString("to");
+    const text = interaction.options.getString("text");
+
+    const translateLog = await getChannel(supportbot.Translate?.TranslateLog, interaction.guild);
+
+    let result;
+
+    try {
+      result = await translate(text, {
+        from: fromLang === "auto" ? undefined : fromLang,
+        to: toLang,
+      });
+    } catch (err) {
+      console.error("Translate error:", err);
+
+      return interaction.editReply({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [
+          buildContainer(
+            "Translation Failed",
+            ["The translation service returned an error."],
+            supportbot.Embed.Colours.Warn,
+          ),
+        ],
+      });
+    }
+
+    const detectedLanguage = result.from?.language?.iso || result.from?.language || "unknown";
+
+    const container = buildContainer(
+      "Translation",
+      [
+        `**Requested By:** <@${interaction.user.id}>`,
+        `**From:** \`${fromLang === "auto" ? detectedLanguage : fromLang}\``,
+        `**To:** \`${toLang}\``,
+        "",
+        "**Original Text**",
+        trim(text),
+        "",
+        "**Translated Text**",
+        trim(result.text),
+      ],
+      supportbot.Embed.Colours.Success,
+    );
+
+    await interaction.editReply({
+      flags: Discord.MessageFlags.IsComponentsV2,
+      components: [container],
+    });
+
+    if (translateLog) {
+      const logContainer = buildContainer(
+        "Translation Log",
+        [
+          `User: <@${interaction.user.id}>`,
+          `Channel: <#${interaction.channel.id}>`,
+          `From: ${fromLang}`,
+          `To: ${toLang}`,
+          "",
+          trim(text),
+          "",
+          trim(result.text),
+        ],
+        supportbot.Embed.Colours.General,
+      );
+
+      translateLog
+        .send({
+          flags: Discord.MessageFlags.IsComponentsV2,
+          components: [logContainer],
+        })
+        .catch(() => {});
+    }
+  },
+});

Commands/Suggestions/suggest.js

@@ -0,0 +1,147 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const path = require("path");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig  = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig  = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+const DB = require("../../Structures/Database.js"); 
+
+module.exports = new Command({
+  name: "suggest",
+  description: cmdconfig.Suggestion?.Description || "Submit a new suggestion",
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "text",
+      description: "Your suggestion text",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: true
+    }
+  ],
+
+  async run(interaction) {
+    const suggestion = interaction.options.getString("text");
+    const mode = supportbot.Suggestions.Mode || "Channel";
+
+    const embed = new Discord.EmbedBuilder()
+      .addFields(
+        { name: "Suggestion", value: suggestion, inline: true },
+        { name: "From", value: `<@${interaction.user.id}>` },
+        { name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`, value: "0", inline: true },
+        { name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`, value: "0", inline: true }
+      )
+      .setThumbnail(interaction.user.displayAvatarURL())
+      .setColor(supportbot.Embed.Colours.General);
+
+    const row = new Discord.ActionRowBuilder().addComponents(
+      new Discord.ButtonBuilder()
+        .setCustomId("upvote")
+        .setEmoji(supportbot.Suggestions.UpvoteEmoji)
+        .setStyle(supportbot.Suggestions.Buttons.Upvote),
+      new Discord.ButtonBuilder()
+        .setCustomId("downvote")
+        .setEmoji(supportbot.Suggestions.DownvoteEmoji)
+        .setStyle(supportbot.Suggestions.Buttons.Downvote),
+      new Discord.ButtonBuilder()
+        .setCustomId("removevote")
+        .setLabel(supportbot.Suggestions.Buttons.RemoveVote_Title)
+        .setStyle(supportbot.Suggestions.Buttons.RemoveVote)
+    );
+
+    if (mode === "Forum") {
+      const forum = await interaction.guild.channels
+        .fetch(supportbot.Suggestions.ForumChannel)
+        .catch(() => null);
+
+      if (!forum || forum.type !== Discord.ChannelType.GuildForum) {
+        return interaction.reply({
+          embeds: [
+            new Discord.EmbedBuilder()
+              .setTitle("⚠ Missing Forum Channel")
+              .setDescription(msgconfig.Error.MissingChannel)
+              .setColor(supportbot.Embed.Colours.Error)
+          ],
+          flags: Discord.MessageFlags.Ephemeral,
+        });
+      }
+
+      const appliedTags = supportbot.Suggestions.Tags?.Created
+        ? [supportbot.Suggestions.Tags.Created]
+        : [];
+
+      const thread = await forum.threads.create({
+        name: suggestion.slice(0, 100),
+        message: {
+          content: "\u200B",          
+          embeds: [embed],
+          components: [row]
+        },
+        appliedTags,
+        autoArchiveDuration: Discord.ThreadAutoArchiveDuration.OneDay,
+        reason: "New Suggestion"
+      });
+
+      embed.setFooter({
+        text: `${supportbot.Embed.Footer} | Suggestion ID: ${thread.id}`,
+        iconURL: interaction.user.displayAvatarURL()
+      });
+      const starter = await thread.fetchStarterMessage();
+      await starter.edit({ embeds: [embed], components: [row] });
+
+      DB.add(thread.id, interaction.user.id, suggestion);
+
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle(msgconfig.Suggestions.Sent_Title)
+            .setDescription(`${msgconfig.Suggestions.Sent}`)
+            .addFields({ name: 'Posted in:', value: `<#${forum.id}>` })
+            .setColor(supportbot.Embed.Colours.Success)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    // ---------- Channel Mode ----------
+    const channel = await interaction.guild.channels
+      .fetch(supportbot.Suggestions.Channel)
+      .catch(() => null);
+
+    if (!channel) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("⚠ Missing Suggestion Channel")
+            .setDescription(msgconfig.Error.MissingChannel)
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const message = await channel.send({ embeds: [embed], components: [row] });
+
+    embed.setFooter({
+      text: `${supportbot.Embed.Footer} | Suggestion ID: ${message.id}`,
+      iconURL: interaction.user.displayAvatarURL()
+    });
+    await message.edit({ embeds: [embed], components: [row] });
+
+    DB.add(message.id, interaction.user.id, suggestion);
+
+    return interaction.reply({
+      embeds: [
+        new Discord.EmbedBuilder()
+          .setTitle(msgconfig.Suggestions.Sent_Title)
+          .setDescription(`${msgconfig.Suggestions.Sent}`)
+          .addFields({ name: 'Posted in:', value: `<#${channel.id}>` })
+          .setColor(supportbot.Embed.Colours.Success)
+      ],
+      flags: Discord.MessageFlags.Ephemeral,
+    });
+  }
+});

Commands/Suggestions/suggestadmin.js

@@ -0,0 +1,183 @@
+const Discord = require("discord.js");
+const fs      = require("fs");
+const yaml    = require("js-yaml");
+
+const supportbot  = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig   = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+const cmdconfig   = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const SuggestionDB = require("../../Structures/Database.js");
+const Command     = require("../../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.SuggestionAdmin.Command,
+  description: cmdconfig.SuggestionAdmin.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  permissions: cmdconfig.SuggestionAdmin.Permission,
+  options: [
+    {
+      name: "status",
+      description: "New status",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: true,
+      choices: [
+        { name: "Solved",      value: "Solved" },
+        { name: "Denied",      value: "Denied" },
+        { name: "Considering", value: "Considering" }
+      ]
+    },
+    {
+      name: "id",
+      description: "Message ID (required in Channel mode)",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: false
+    }
+  ],
+
+  async run(interaction) {
+    const status   = interaction.options.getString("status");
+    const idOption = interaction.options.getString("id");
+    const mode     = supportbot.Suggestions.Mode || "Channel";
+
+    const { getRole } = interaction.client;
+    const staffRole = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    const adminRole = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    if (
+      !interaction.member.roles.cache.has(staffRole?.id) &&
+      !interaction.member.roles.cache.has(adminRole?.id)
+    ) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Invalid Permissions!")
+            .setDescription(
+              `${msgconfig.Error.IncorrectPerms}\nRequired: ${supportbot.Roles.StaffMember.Staff} or ${supportbot.Roles.StaffMember.Admin}`
+            )
+            .setColor(supportbot.Embed.Colours.Warn)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    if (mode === "Forum") {
+      const thread = interaction.channel;
+      if (!thread.isThread() || thread.parentId !== supportbot.Suggestions.ForumChannel) {
+        return interaction.reply({
+          embeds: [
+            new Discord.EmbedBuilder()
+              .setTitle("Not a Suggestion Thread")
+              .setDescription(msgconfig.Error.MissingChannel)
+              .setColor(supportbot.Embed.Colours.Error)
+          ],
+          flags: Discord.MessageFlags.Ephemeral,
+        });
+      }
+
+      const tagMap = {
+        Solved:      supportbot.Suggestions.Tags.Solved,
+        Denied:      supportbot.Suggestions.Tags.Denied,
+        Considering: supportbot.Suggestions.Tags.Considering
+      };
+      const tagId = tagMap[status];
+      if (!tagId) {
+        return interaction.reply({
+          embeds: [
+            new Discord.EmbedBuilder()
+              .setTitle("Tag Missing")
+              .setDescription("No forum tag configured for this status.")
+              .setColor(supportbot.Embed.Colours.Error)
+          ],
+          flags: Discord.MessageFlags.Ephemeral,
+        });
+      }
+
+      await thread.setAppliedTags([tagId]).catch(() => null);
+      SuggestionDB.setStatus(thread.id, status);
+
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Suggestion Updated")
+            .setDescription(`Status set to **${status}**.`)
+            .setColor(supportbot.Embed.Colours.Success)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    if (!idOption) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Message ID Required")
+            .setDescription("Provide the suggestion’s message ID when in Channel mode.")
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const channel = await interaction.guild.channels
+      .fetch(supportbot.Suggestions.Channel)
+      .catch(() => null);
+    if (!channel) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Missing Suggestion Channel")
+            .setDescription(msgconfig.Error.MissingChannel)
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const targetMsg = await channel.messages.fetch(idOption).catch(() => null);
+    if (!targetMsg) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Message Not Found")
+            .setDescription("Could not fetch a suggestion with that ID.")
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const oldEmbed = targetMsg.embeds[0];
+    if (!oldEmbed) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("No Embed Found")
+            .setDescription("The target message has no suggestion embed.")
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const colorMap = {
+      Solved:      supportbot.Embed.Colours.Success,
+      Denied:      supportbot.Embed.Colours.Error,
+      Considering: supportbot.Embed.Colours.Warn
+    };
+
+    const newEmbed = Discord.EmbedBuilder.from(oldEmbed)
+      .setColor(colorMap[status])
+      .addFields({ name: "Status", value: status, inline: true });
+
+    await targetMsg.edit({ embeds: [newEmbed], components: targetMsg.components });
+    SuggestionDB.setStatus(idOption, status);
+
+    return interaction.reply({
+      embeds: [
+        new Discord.EmbedBuilder()
+          .setTitle("Suggestion Updated")
+          .setDescription(`Suggestion **${idOption}** marked as **${status}**.`)
+          .setColor(supportbot.Embed.Colours.Success)
+      ],
+      flags: Discord.MessageFlags.Ephemeral,
+    });
+  }
+});

Commands/Tickets/close.js

@@ -0,0 +1,493 @@
+
+
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const db = require("../../Structures/Database.js");
+const TicketManager = require("../../Structures/TicketManager.js");
+const Command = require("../../Structures/Command.js");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+function getDepartmentConfig(departmentKey) {
+  return supportbot.Ticket?.DepartmentSystem?.Departments?.[departmentKey] || null;
+}
+
+function getTicketUserId(ticket) {
+  return ticket?.user || ticket?.user_id || null;
+}
+
+function buildContainer(title, lines = []) {
+  const container = new Discord.ContainerBuilder();
+
+  if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  container.addTextDisplayComponents(new Discord.TextDisplayBuilder().setContent(`## ${title}`));
+
+  container.addSeparatorComponents(new Discord.SeparatorBuilder().setDivider(true));
+
+  if (lines.length > 0) {
+    container.addTextDisplayComponents(
+      new Discord.TextDisplayBuilder().setContent(lines.join("\n")),
+    );
+  }
+
+  return container;
+}
+
+function buildReviewSummaryContainer(ticket, rating, comment) {
+  const departmentConfig = ticket.department ? getDepartmentConfig(ticket.department) : null;
+  const departmentName = departmentConfig?.Name || ticket.department || null;
+  const departmentEmoji = departmentConfig?.Emoji || "🎫";
+
+  const claimedByEnabled = supportbot.Ticket?.ClaimTickets?.Enabled === true;
+  const claimedBy = claimedByEnabled && ticket.claimedBy ? `<@${ticket.claimedBy}>` : null;
+
+  const ticketUserId = getTicketUserId(ticket);
+  const lines = [
+    `**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** ${ticketUserId ? `<@${ticketUserId}>` : "Unknown User"}`,
+  ];
+
+  if (claimedBy) {
+    lines.unshift(`**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedStaffTitle}** ${claimedBy}`);
+  }
+
+  if (supportbot.Ticket?.DepartmentSystem?.Enabled === true && departmentName) {
+    lines.push(`**Department** ${departmentEmoji} ${departmentName}`);
+  }
+
+  lines.push("");
+  lines.push(`**${msgconfig.ReviewSystem.ReviewEmbed.RatingTitle}**`);
+  lines.push(`${msgconfig.ReviewSystem.ReviewEmbed.ReviewEmoji.repeat(Number(rating))}`);
+  lines.push("");
+  lines.push(`**${msgconfig.ReviewSystem.ReviewEmbed.CommentTitle}**`);
+  lines.push(comment || "No Comment Provided");
+
+  const container = new Discord.ContainerBuilder();
+
+  if (msgconfig.ReviewSystem?.ReviewEmbed?.Color) {
+    container.setAccentColor(
+      parseInt(String(msgconfig.ReviewSystem.ReviewEmbed.Color).replace("#", ""), 16),
+    );
+  } else if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  container.addTextDisplayComponents(
+    new Discord.TextDisplayBuilder().setContent(`## ${msgconfig.ReviewSystem.ReviewEmbed.Title}`),
+  );
+
+  container.addSeparatorComponents(new Discord.SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(new Discord.TextDisplayBuilder().setContent(lines.join("\n")));
+
+  return container;
+}
+
+async function collectReview(interaction, ticket) {
+  const ticketUserId = getTicketUserId(ticket);
+  if (!ticketUserId) return null;
+
+  const ratingContainer = buildContainer(msgconfig.ReviewSystem.Rate.Title, [
+    msgconfig.ReviewSystem.Rate.Description,
+    "",
+  ]);
+
+  const ratingRow = new Discord.ActionRowBuilder().addComponents(
+    new Discord.StringSelectMenuBuilder()
+      .setCustomId(`closeReviewRating:${interaction.id}`)
+      .setPlaceholder("Select a rating")
+      .addOptions([
+        { label: msgconfig.ReviewSystem.Stars.One, value: "1" },
+        { label: msgconfig.ReviewSystem.Stars.Two, value: "2" },
+        { label: msgconfig.ReviewSystem.Stars.Three, value: "3" },
+        { label: msgconfig.ReviewSystem.Stars.Four, value: "4" },
+        { label: msgconfig.ReviewSystem.Stars.Five, value: "5" },
+      ]),
+  );
+
+  ratingContainer.addActionRowComponents(ratingRow);
+
+  const ratingPrompt = await interaction.followUp({
+    flags: Discord.MessageFlags.IsComponentsV2,
+    components: [ratingContainer],
+  });
+
+  let rating = null;
+
+  try {
+    const ratingInteraction = await ratingPrompt.awaitMessageComponent({
+      componentType: Discord.ComponentType.StringSelect,
+      time: 120000,
+      filter: (i) =>
+        i.customId === `closeReviewRating:${interaction.id}` && i.user.id === ticketUserId,
+    });
+
+    rating = ratingInteraction.values[0];
+    await ratingInteraction.deferUpdate().catch(() => {});
+  } catch {
+    return null;
+  }
+
+  const commentContainer = buildContainer(msgconfig.ReviewSystem.Comment.Title, [
+    msgconfig.ReviewSystem.Comment.Description,
+    "",
+  ]);
+
+  const commentRow = new Discord.ActionRowBuilder().addComponents(
+    new Discord.ButtonBuilder()
+      .setCustomId(`closeReviewWrite:${interaction.id}`)
+      .setLabel("Write Comment")
+      .setStyle(Discord.ButtonStyle.Secondary),
+    new Discord.ButtonBuilder()
+      .setCustomId(`closeReviewSkip:${interaction.id}`)
+      .setLabel("Skip Comment")
+      .setStyle(Discord.ButtonStyle.Danger),
+  );
+
+  commentContainer.addActionRowComponents(commentRow);
+
+  const commentPrompt = await interaction.followUp({
+    flags: Discord.MessageFlags.IsComponentsV2,
+    components: [commentContainer],
+  });
+
+  let comment = "No Comment Provided";
+
+  try {
+    const buttonInteraction = await commentPrompt.awaitMessageComponent({
+      componentType: Discord.ComponentType.Button,
+      time: 120000,
+      filter: (i) =>
+        (i.customId === `closeReviewWrite:${interaction.id}` ||
+          i.customId === `closeReviewSkip:${interaction.id}`) &&
+        i.user.id === ticketUserId,
+    });
+
+    if (buttonInteraction.customId === `closeReviewSkip:${interaction.id}`) {
+      await buttonInteraction.deferUpdate().catch(() => {});
+      return { rating, comment };
+    }
+
+    await buttonInteraction
+      .update({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [
+          buildContainer(msgconfig.ReviewSystem.Comment.Title, [
+            `Requested from: <@${ticketUserId}>`,
+            "",
+            "Please send your review comment in the channel now.",
+            "Type `no` to skip.",
+          ]),
+        ],
+      })
+      .catch(() => {});
+
+    const collected = await interaction.channel.awaitMessages({
+      max: 1,
+      time: 120000,
+      filter: (m) => m.author.id === ticketUserId,
+    });
+
+    const message = collected.first();
+
+    if (message) {
+      const rawComment = message.content?.trim();
+      if (rawComment && rawComment.toLowerCase() !== "no") {
+        comment = rawComment;
+      }
+
+      await message.delete().catch(() => {});
+    }
+  } catch {
+    return { rating, comment };
+  }
+
+  return { rating, comment };
+}
+
+function getTranscriptAttachmentFromResult(result) {
+  if (!result) return null;
+
+  if (typeof result === "string") {
+    return result;
+  }
+
+  if (result.filePath) return result.filePath;
+  if (result.attachment) return result.attachment;
+  if (result.path) return result.path;
+
+  return null;
+}
+
+async function maybeDMTranscript(interaction, ticket, transcriptResult) {
+  if (supportbot.Ticket?.UserManagement?.DMTranscript !== true) {
+    return;
+  }
+
+  const ticketUserId = getTicketUserId(ticket);
+  if (!ticketUserId) return;
+
+  const ticketUser = await interaction.client.users.fetch(ticketUserId).catch(() => null);
+
+  if (!ticketUser) return;
+
+  const attachmentPath = getTranscriptAttachmentFromResult(transcriptResult);
+  if (!attachmentPath) return;
+
+  try {
+    await ticketUser.send({
+      content: `Here is a copy of your ticket transcript from \`${interaction.guild.name}\`.`,
+      files: [attachmentPath],
+    });
+  } catch (error) {
+    console.error("Failed to DM transcript to user:", error);
+  }
+}
+
+async function collectCloseConfirmation(interaction, ticket, reason) {
+  const ticketUserId = getTicketUserId(ticket);
+
+  const lines = [
+    "Are you sure you want to close this ticket?",
+    "",
+    `**Ticket:** ${interaction.channel.name}`,
+    `**Reason:** ${reason || "No Reason Provided."}`,
+  ];
+
+  if (ticketUserId) {
+    lines.push(`**Ticket User:** <@${ticketUserId}>`);
+  }
+
+  if (supportbot.Ticket?.ReviewSystem?.Enabled === true) {
+    lines.push("");
+    lines.push("A review will be requested before the ticket is closed.");
+  }
+
+  const confirmContainer = buildContainer("Close Confirmation", lines);
+
+  const confirmRow = new Discord.ActionRowBuilder().addComponents(
+    new Discord.ButtonBuilder()
+      .setCustomId(`confirmClose:${interaction.id}`)
+      .setLabel("Confirm Close")
+      .setStyle(Discord.ButtonStyle.Danger),
+    new Discord.ButtonBuilder()
+      .setCustomId(`cancelClose:${interaction.id}`)
+      .setLabel("Cancel")
+      .setStyle(Discord.ButtonStyle.Secondary),
+  );
+
+  confirmContainer.addActionRowComponents(confirmRow);
+
+  const confirmMessage = await interaction.editReply({
+    flags: Discord.MessageFlags.IsComponentsV2,
+    components: [confirmContainer],
+  });
+
+  try {
+    const buttonInteraction = await confirmMessage.awaitMessageComponent({
+      componentType: Discord.ComponentType.Button,
+      time: 120000,
+      filter: (i) =>
+        (i.customId === `confirmClose:${interaction.id}` ||
+          i.customId === `cancelClose:${interaction.id}`) &&
+        i.user.id === interaction.user.id,
+    });
+
+    if (buttonInteraction.customId === `cancelClose:${interaction.id}`) {
+      await buttonInteraction
+        .update({
+          flags: Discord.MessageFlags.IsComponentsV2,
+          components: [
+            buildContainer("Close Cancelled", ["The ticket close process has been cancelled."]),
+          ],
+        })
+        .catch(() => {});
+
+      return false;
+    }
+
+    await buttonInteraction.deferUpdate().catch(() => {});
+    return true;
+  } catch {
+    await interaction
+      .editReply({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [buildContainer("Close Cancelled", ["The close confirmation timed out."])],
+      })
+      .catch(() => {});
+
+    return false;
+  }
+}
+
+async function postReview(interaction, ticket, reviewData) {
+  const { getChannel } = interaction.client;
+  const reviewChannel = await getChannel(supportbot.Ticket.ReviewSystem.Channel, interaction.guild);
+
+  if (!reviewChannel || !reviewData) return;
+
+  const reviewContainer = buildReviewSummaryContainer(
+    ticket,
+    reviewData.rating,
+    reviewData.comment,
+  );
+
+  await reviewChannel
+    .send({
+      flags: Discord.MessageFlags.IsComponentsV2,
+      components: [reviewContainer],
+    })
+    .catch(() => {});
+}
+
+async function handleCloseTicket(interaction, reason, ticket) {
+  try {
+    if (typeof db.updateTicketStatus === "function") {
+      db.updateTicketStatus(interaction.channel.id, "closed");
+    }
+
+    const transcriptResult = await TicketManager.createTranscript(interaction, ticket, reason);
+
+    await maybeDMTranscript(interaction, ticket, transcriptResult);
+
+    await interaction
+      .editReply({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [
+          buildContainer("Ticket Closed", [
+            `**Ticket:** ${interaction.channel.name}`,
+            `**Closed By:** <@${interaction.user.id}>`,
+            `**Reason:** ${reason || "No Reason Provided."}`,
+          ]),
+        ],
+      })
+      .catch(() => {});
+
+    await interaction.channel.delete().catch(() => {});
+  } catch (err) {
+    console.error("Error handling ticket close:", err);
+
+    if (interaction.deferred || interaction.replied) {
+      await interaction
+        .editReply({
+          content: "An error occurred while closing the ticket.",
+          components: [],
+        })
+        .catch(() => {});
+      return;
+    }
+
+    await interaction
+      .reply({
+        content: "An error occurred while closing the ticket.",
+        flags: Discord.MessageFlags.Ephemeral,
+      })
+      .catch(() => {});
+  }
+}
+
+module.exports = new Command({
+  name: cmdconfig.CloseTicket.Command,
+  description: cmdconfig.CloseTicket.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "reason",
+      description: "Ticket Close Reason",
+      type: Discord.ApplicationCommandOptionType.String,
+    },
+  ],
+  permissions: cmdconfig.CloseTicket.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+
+    if (supportbot.Ticket.Close.StaffOnly) {
+      const SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+      if (!SupportStaff || !Admin) {
+        return interaction.reply({
+          content: "Some roles seem to be missing! Please check for errors when starting the bot.",
+          flags: Discord.MessageFlags.Ephemeral,
+        });
+      }
+
+      if (
+        !interaction.member.roles.cache.has(SupportStaff.id) &&
+        !interaction.member.roles.cache.has(Admin.id)
+      ) {
+        return interaction.reply({
+          flags: Discord.MessageFlags.IsComponentsV2 | Discord.MessageFlags.Ephemeral,
+          components: [
+            buildContainer("Invalid Permissions!", [
+              msgconfig.Error.IncorrectPerms,
+              "",
+              `Role Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``,
+            ]),
+          ],
+        });
+      }
+    }
+
+    const isThread = interaction.channel.type === Discord.ChannelType.PrivateThread;
+
+    if (
+      (supportbot.Ticket.TicketType === "threads" && !isThread) ||
+      (supportbot.Ticket.TicketType === "channels" &&
+        interaction.channel.type !== Discord.ChannelType.GuildText)
+    ) {
+      return interaction.reply({
+        flags: Discord.MessageFlags.IsComponentsV2 | Discord.MessageFlags.Ephemeral,
+        components: [
+          buildContainer("Invalid Channel!", [
+            `This command can only be used in a ${
+              supportbot.Ticket.TicketType === "threads" ? "ticket thread" : "ticket channel"
+            }.`,
+          ]),
+        ],
+      });
+    }
+
+    await interaction.deferReply({ flags: Discord.MessageFlags.Ephemeral });
+
+    const ticket = db.getTicket(interaction.channel.id);
+
+    if (!ticket) {
+      return interaction.editReply({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [buildContainer("No Ticket Found!", [msgconfig.Error.NoValidTicket])],
+      });
+    }
+
+    const reason = interaction.options?.getString("reason") || "No Reason Provided.";
+
+    const confirmed = await collectCloseConfirmation(interaction, ticket, reason);
+    if (!confirmed) {
+      return;
+    }
+
+    if (supportbot.Ticket?.ReviewSystem?.Enabled === true) {
+      const reviewData = await collectReview(interaction, ticket);
+
+      if (reviewData) {
+        await postReview(interaction, ticket, reviewData);
+      }
+
+      await handleCloseTicket(interaction, reason, ticket);
+      return;
+    }
+
+    await handleCloseTicket(interaction, reason, ticket);
+  },
+});

Commands/Tickets/manageticket.js

@@ -0,0 +1,664 @@
+const fs = require("fs");
+const yaml = require("js-yaml");
+const {
+  EmbedBuilder,
+  ApplicationCommandOptionType,
+  ApplicationCommandType,
+  ChannelType,
+  MessageFlags,
+  ModalBuilder,
+  ActionRowBuilder,
+  TextInputBuilder,
+  TextInputStyle,
+} = require("discord.js");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const TicketManager = require("../../Structures/TicketManager.js");
+const Command = require("../../Structures/Command.js");
+const db = require("../../Structures/Database.js");
+
+function getDepartments() {
+  return supportbot.Ticket?.DepartmentSystem?.Departments || {};
+}
+
+function getPriorities() {
+  return supportbot.Ticket?.PrioritySystem?.Priorities || {};
+}
+
+function prioritiesEnabled() {
+  return (
+    supportbot.Ticket?.TicketType !== "threads" &&
+    supportbot.Ticket?.PrioritySystem?.Enabled === true
+  );
+}
+
+function departmentsEnabled() {
+  return (
+    supportbot.Ticket?.TicketType !== "threads" &&
+    supportbot.Ticket?.DepartmentSystem?.Enabled === true
+  );
+}
+
+function buildTicketChannelName(ticketNumberID, priorityKey, departmentConfig) {
+  const defaultPrefix = supportbot.Ticket?.ChannelPrefix || supportbot.Ticket?.Channel || "ticket-";
+
+  const departmentPrefix = departmentConfig?.ChannelPrefix || defaultPrefix;
+
+  const safePrefix = String(departmentPrefix).trim() || "ticket-";
+  const baseName = `${safePrefix}${ticketNumberID}`;
+
+  if (!prioritiesEnabled() || !priorityKey) {
+    return baseName;
+  }
+
+  return `${baseName}-${String(priorityKey).toLowerCase()}`;
+}
+
+module.exports = new Command({
+  name: cmdconfig.TicketManage?.Command || "ticketmanage",
+  description: cmdconfig.TicketManage?.Description || "Manage tickets",
+  type: ApplicationCommandType.ChatInput,
+  permissions: cmdconfig.TicketManage?.Permission || ["ManageChannels"],
+
+  options: [
+    {
+      name: "transfer",
+      description: "Transfer a ticket to another department",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "department",
+          description: "Department to transfer this ticket to",
+          type: ApplicationCommandOptionType.String,
+          required: true,
+          choices: Object.entries(getDepartments())
+            .slice(0, 25)
+            .map(([key, dept]) => ({
+              name: dept.Name || key,
+              value: key,
+            })),
+        },
+        {
+          name: "priority",
+          description: "Optional new priority",
+          type: ApplicationCommandOptionType.String,
+          required: false,
+          choices: Object.entries(getPriorities())
+            .slice(0, 25)
+            .map(([key, priority]) => ({
+              name: priority.Name || key,
+              value: key,
+            })),
+        },
+      ],
+    },
+    {
+      name: "priority",
+      description: "Change a ticket priority",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "level",
+          description: "New priority level",
+          type: ApplicationCommandOptionType.String,
+          required: true,
+          choices: Object.entries(getPriorities())
+            .slice(0, 25)
+            .map(([key, priority]) => ({
+              name: priority.Name || key,
+              value: key,
+            })),
+        },
+      ],
+    },
+    {
+      name: cmdconfig.TicketManage?.ForceAdd?.Command || "forceadd",
+      description:
+        cmdconfig.TicketManage?.ForceAdd?.Description || "Force add a user to the current ticket",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "user",
+          description: "The user to add",
+          type: ApplicationCommandOptionType.User,
+          required: true,
+        },
+      ],
+    },
+    {
+      name: cmdconfig.TicketManage?.ForceRemove?.Command || "forceremove",
+      description:
+        cmdconfig.TicketManage?.ForceRemove?.Description || "Remove a user from the current ticket",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "user",
+          description: "The user to remove",
+          type: ApplicationCommandOptionType.User,
+          required: true,
+        },
+      ],
+    },
+    {
+      name: cmdconfig.TicketManage?.Rename?.Command || "rename",
+      description: cmdconfig.TicketManage?.Rename?.Description || "Rename the current ticket",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [],
+    },
+    {
+      name: cmdconfig.TicketManage?.Close?.Command || "close",
+      description: cmdconfig.TicketManage?.Close?.Description || "Close the current ticket",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "reason",
+          description: "Reason for closing the ticket",
+          type: ApplicationCommandOptionType.String,
+          required: false,
+        },
+      ],
+    },
+  ],
+
+  async run(interaction) {
+    try {
+      const subcommand = interaction.options.getSubcommand(false);
+      const ticket = db.getTicket(interaction.channel.id);
+
+      if (!ticket) {
+        return interaction.reply({
+          content: "This channel is not a ticket.",
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+
+      const { getRole } = interaction.client;
+
+      let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+      let Moderator = await getRole(supportbot.Roles.StaffMember.Moderator, interaction.guild);
+
+      if (!SupportStaff || !Admin || !Moderator) {
+        const missingRolesEmbed = new EmbedBuilder()
+          .setDescription(msgconfig.Error.InvalidChannel || "Required roles are missing!")
+          .setColor(supportbot.Embed.Colours.Warn);
+
+        return interaction.reply({
+          embeds: [missingRolesEmbed],
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+
+      const NoPerms = new EmbedBuilder()
+        .setDescription(
+          msgconfig.Error.IncorrectPerms || "You do not have the correct permissions!",
+        )
+        .setColor(supportbot.Embed.Colours.Warn);
+
+      if (
+        !interaction.member.roles.cache.has(Admin.id) &&
+        !interaction.member.roles.cache.has(Moderator.id) &&
+        (!supportbot.Mod.AllowSupportStaff || !interaction.member.roles.cache.has(SupportStaff.id))
+      ) {
+        return interaction.reply({
+          embeds: [NoPerms],
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+
+      if (subcommand === "transfer") {
+        if (!departmentsEnabled()) {
+          return interaction.reply({
+            content: "Departments are disabled, or ticket mode is set to threads.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        if (interaction.channel.type !== ChannelType.GuildText) {
+          return interaction.reply({
+            content: "Ticket transfer only works for ticket channels.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const departmentKey = interaction.options.getString("department");
+        const requestedPriority = interaction.options.getString("priority");
+
+        const departments = getDepartments();
+        const departmentConfig = departments[departmentKey];
+
+        if (!departmentConfig) {
+          return interaction.reply({
+            content: "That department does not exist.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const targetCategoryId = departmentConfig.Category;
+        const targetRoleId = departmentConfig.Role || null;
+
+        if (!targetCategoryId) {
+          return interaction.reply({
+            content: "That department does not have a category configured.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const targetCategory = interaction.guild.channels.cache.get(targetCategoryId);
+        if (!targetCategory) {
+          return interaction.reply({
+            content: "The target department category could not be found.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        let finalPriority = ticket.priority || null;
+
+        if (requestedPriority) {
+          finalPriority = requestedPriority;
+        } else if (!finalPriority && departmentConfig.DefaultPriority) {
+          finalPriority = departmentConfig.DefaultPriority;
+        }
+
+        const oldDepartmentKey = ticket.department || null;
+        const oldDepartmentConfig = oldDepartmentKey ? departments[oldDepartmentKey] : null;
+        const oldRoleId = oldDepartmentConfig?.Role || null;
+
+        await interaction.channel.setParent(targetCategory.id);
+
+        if (oldRoleId && oldRoleId !== targetRoleId) {
+          await interaction.channel.permissionOverwrites.delete(oldRoleId).catch(() => {});
+        }
+
+        if (targetRoleId) {
+          await interaction.channel.permissionOverwrites.create(targetRoleId, {
+            ViewChannel: true,
+            SendMessages: true,
+            ReadMessageHistory: true,
+          });
+        }
+
+        if (typeof db.updateTicketDepartment === "function") {
+          db.updateTicketDepartment(interaction.channel.id, departmentKey);
+        }
+
+        if (finalPriority && typeof db.updateTicketPriority === "function") {
+          db.updateTicketPriority(interaction.channel.id, finalPriority);
+        }
+
+        const ticketNumber = ticket.number || interaction.channel.name.replace(/\D/g, "");
+
+        const newChannelName = buildTicketChannelName(
+          ticketNumber,
+          finalPriority,
+          departmentConfig,
+        );
+
+        if (interaction.channel.name !== newChannelName) {
+          await interaction.channel.setName(newChannelName).catch(() => {});
+        }
+
+        const deptEmoji = departmentConfig.Emoji || "🎫";
+        const deptName = departmentConfig.Name || departmentKey;
+
+        let description = `> **Department:** ${deptEmoji} ${deptName}`;
+
+        if (finalPriority && prioritiesEnabled()) {
+          const priorityConfig = getPriorities()[finalPriority];
+          const priorityEmoji = priorityConfig?.Emoji || "🟡";
+          const priorityName = priorityConfig?.Name || finalPriority;
+          description += `\n> **Priority:** ${priorityEmoji} ${priorityName}`;
+        }
+
+        description += `\n> **Transferred By:** <@${interaction.user.id}>`;
+
+        const embed = new EmbedBuilder()
+          .setTitle("Ticket Updated")
+          .setDescription(description)
+          .setColor(supportbot.Embed.Colours.Success);
+
+        return interaction.reply({
+          embeds: [embed],
+        });
+      }
+
+      if (subcommand === "priority") {
+        if (!prioritiesEnabled()) {
+          return interaction.reply({
+            content: "Priority is disabled, or ticket mode is set to threads.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const level = interaction.options.getString("level");
+        const priorityConfig = getPriorities()[level];
+
+        if (!priorityConfig) {
+          return interaction.reply({
+            content: "That priority does not exist.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        if (typeof db.updateTicketPriority === "function") {
+          db.updateTicketPriority(interaction.channel.id, level);
+        }
+
+        const departments = getDepartments();
+        const departmentConfig = ticket.department ? departments[ticket.department] : null;
+        const ticketNumber = ticket.number || interaction.channel.name.replace(/\D/g, "");
+
+        const newChannelName = buildTicketChannelName(ticketNumber, level, departmentConfig);
+
+        if (interaction.channel.name !== newChannelName) {
+          await interaction.channel.setName(newChannelName).catch(() => {});
+        }
+
+        const priorityEmoji = priorityConfig.Emoji || "🟡";
+        const priorityName = priorityConfig.Name || level;
+
+        const embed = new EmbedBuilder()
+          .setTitle("Ticket Updated")
+          .setDescription(
+            `> **Priority:** ${priorityEmoji} ${priorityName}\n> **Updated By:** <@${interaction.user.id}>`,
+          )
+          .setColor(supportbot.Embed.Colours.Success);
+
+        return interaction.reply({
+          embeds: [embed],
+        });
+      }
+
+      if (subcommand === (cmdconfig.TicketManage?.ForceAdd?.Command || "forceadd")) {
+        const userToAdd = interaction.options.getUser("user");
+        const ticketChannel = interaction.channel;
+
+        if (
+          (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+          (supportbot.Ticket.TicketType === "channels" &&
+            ticketChannel.type !== ChannelType.GuildText)
+        ) {
+          const onlyInTicket = new EmbedBuilder()
+            .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
+            .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          return interaction.reply({
+            embeds: [onlyInTicket],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const ticketRow = db.getTicket(ticketChannel.id);
+        if (!ticketRow) {
+          const notFound = new EmbedBuilder()
+            .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
+            .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          return interaction.reply({
+            embeds: [notFound],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        try {
+          if (supportbot.Ticket.TicketType === "threads") {
+            const botMember = await ticketChannel.members
+              .fetch(interaction.client.user.id)
+              .catch(() => null);
+
+            if (!botMember) await ticketChannel.join();
+
+            await new Promise((res) => setTimeout(res, 1000));
+            await ticketChannel.members.add(userToAdd.id);
+          } else {
+            await ticketChannel.permissionOverwrites.create(userToAdd.id, {
+              ViewChannel: true,
+              SendMessages: true,
+              ReadMessageHistory: true,
+            });
+          }
+
+          db.addUserToTicket(ticketChannel.id, userToAdd.id);
+
+          const addedEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.ForceAddUser.Added_Title)
+            .setDescription(
+              msgconfig.ForceAddUser.Added_Description.replace("%username%", userToAdd.username),
+            )
+            .setColor(supportbot.Embed.Colours.Success);
+
+          await interaction.reply({
+            embeds: [addedEmbed],
+            flags: MessageFlags.Ephemeral,
+          });
+
+          if (supportbot.Ticket?.UserManagement?.DMOnAdd !== false) {
+            const addedToTicketEmbed = new EmbedBuilder()
+              .setTitle(msgconfig.ForceAddUser.AddedToTicket_Title)
+              .setDescription(
+                msgconfig.ForceAddUser.AddedToTicket_Description.replace(
+                  "%channel_link%",
+                  `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`,
+                ),
+              )
+              .setColor(supportbot.Embed.Colours.General);
+
+            await userToAdd.send({ embeds: [addedToTicketEmbed] }).catch(() => {});
+          }
+        } catch (err) {
+          console.error("Error adding user to the ticket:", err);
+
+          const errorEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.ForceAddUser.Error_Title)
+            .setDescription(msgconfig.ForceAddUser.Error_Adding)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          await interaction.reply({
+            embeds: [errorEmbed],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        return;
+      }
+
+      if (subcommand === (cmdconfig.TicketManage?.ForceRemove?.Command || "forceremove")) {
+        const userToRemove = interaction.options.getUser("user");
+        const ticketChannel = interaction.channel;
+
+        if (
+          (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+          (supportbot.Ticket.TicketType === "channels" &&
+            ticketChannel.type !== ChannelType.GuildText)
+        ) {
+          const onlyInTicket = new EmbedBuilder()
+            .setTitle(msgconfig.RemoveUser.NotInTicket_Title)
+            .setDescription(msgconfig.RemoveUser.NotInTicket_Description)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          return interaction.reply({
+            embeds: [onlyInTicket],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        try {
+          if (supportbot.Ticket.TicketType === "threads") {
+            await ticketChannel.members.remove(userToRemove.id);
+          } else {
+            await ticketChannel.permissionOverwrites.delete(userToRemove.id);
+          }
+
+          db.removeUserFromTicket(ticketChannel.id, userToRemove.id);
+
+          const removedEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.RemoveUser.Removed_Title)
+            .setDescription(msgconfig.RemoveUser.Removed_Message)
+            .setColor(supportbot.Embed.Colours.Success);
+
+          await interaction.reply({
+            embeds: [removedEmbed],
+            flags: MessageFlags.Ephemeral,
+          });
+
+          if (supportbot.Ticket?.UserManagement?.DMOnRemove !== false) {
+            const removedFromTicketEmbed = new EmbedBuilder()
+              .setTitle(msgconfig.RemoveUser.RemovedFromTicket_Title)
+              .setDescription(
+                msgconfig.RemoveUser.RemovedFromTicket_Description.replace(
+                  "%channel_link%",
+                  `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`,
+                ),
+              )
+              .setColor(supportbot.Embed.Colours.General);
+
+            await userToRemove.send({ embeds: [removedFromTicketEmbed] }).catch(() => {});
+          }
+        } catch (err) {
+          console.error("Error removing user from the ticket:", err);
+
+          const errorEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.RemoveUser.Error_Title)
+            .setDescription(msgconfig.RemoveUser.Error_Removing)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          await interaction.reply({
+            embeds: [errorEmbed],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        return;
+      }
+
+      if (subcommand === (cmdconfig.TicketManage?.Rename?.Command || "rename")) {
+        const modal = new ModalBuilder()
+          .setCustomId("renameTicketModal")
+          .setTitle("Rename Channel")
+          .addComponents(
+            new ActionRowBuilder().addComponents(
+              new TextInputBuilder()
+                .setCustomId("renameTicket")
+                .setLabel("New Channel Name")
+                .setStyle(TextInputStyle.Short)
+                .setRequired(true),
+            ),
+          );
+
+        return interaction.showModal(modal);
+      }
+
+      if (subcommand === (cmdconfig.TicketManage?.Close?.Command || "close")) {
+        const reason = interaction.options.getString("reason") || "Closed by staff.";
+
+        if (supportbot.Ticket.Close.StaffOnly) {
+          let CloseSupportStaff = await getRole(
+            supportbot.Roles.StaffMember.Staff,
+            interaction.guild,
+          );
+          let CloseAdmin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+          if (!CloseSupportStaff || !CloseAdmin) {
+            return interaction.reply({
+              content:
+                "Some roles seem to be missing! Please check for errors when starting the bot.",
+              flags: MessageFlags.Ephemeral,
+            });
+          }
+
+          const noClosePerms = new EmbedBuilder()
+            .setTitle("Invalid Permissions!")
+            .setDescription(
+              `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``,
+            )
+            .setColor(supportbot.Embed.Colours.Warn);
+
+          if (
+            !interaction.member.roles.cache.has(CloseSupportStaff.id) &&
+            !interaction.member.roles.cache.has(CloseAdmin.id)
+          ) {
+            return interaction.reply({
+              embeds: [noClosePerms],
+              flags: MessageFlags.Ephemeral,
+            });
+          }
+        }
+
+        const isThread = interaction.channel.type === ChannelType.PrivateThread;
+
+        if (
+          (supportbot.Ticket.TicketType === "threads" && !isThread) ||
+          (supportbot.Ticket.TicketType === "channels" &&
+            interaction.channel.type !== ChannelType.GuildText)
+        ) {
+          const notTicketChannel = new EmbedBuilder()
+            .setTitle("Invalid Channel!")
+            .setDescription(
+              `This command can only be used in a ${supportbot.Ticket.TicketType === "threads" ? "ticket thread" : "ticket channel"}.`,
+            )
+            .setColor(supportbot.Embed.Colours.Warn);
+
+          return interaction.reply({
+            embeds: [notTicketChannel],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        await interaction.deferReply({ flags: MessageFlags.Ephemeral });
+
+        const ticketData = db.getTicket(interaction.channel.id);
+
+        if (!ticketData) {
+          const exists = new EmbedBuilder()
+            .setTitle("No Ticket Found!")
+            .setDescription(msgconfig.Error.NoValidTicket)
+            .setColor(supportbot.Embed.Colours.Warn);
+
+          return interaction.followUp({
+            embeds: [exists],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        try {
+          await TicketManager.createTranscript(interaction, ticketData, reason);
+
+          await interaction.followUp({
+            content: "Ticket closed successfully.",
+            flags: MessageFlags.Ephemeral,
+          });
+
+          await interaction.channel.delete().catch(() => {});
+        } catch (err) {
+          console.error("Error closing ticket:", err);
+
+          await interaction.followUp({
+            content: "An error occurred while closing the ticket.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        return;
+      }
+
+      return interaction.reply({
+        content: "Unknown ticket management action.",
+        flags: MessageFlags.Ephemeral,
+      });
+    } catch (error) {
+      console.error("Error in ticket manage command:", error);
+
+      if (!interaction.replied && !interaction.deferred) {
+        return interaction.reply({
+          content: "An error occurred while managing the ticket.",
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+    }
+  },
+});

Commands/Tickets/ticketpanel.js

@@ -0,0 +1,295 @@
+// SupportBot | Emerald Services
+// Ticket Panel Command
+
+const fs = require("fs");
+const {
+  ApplicationCommandType,
+  ActionRowBuilder,
+  ButtonBuilder,
+  ButtonStyle,
+  MessageFlags,
+  ContainerBuilder,
+  TextDisplayBuilder,
+  MediaGalleryBuilder,
+  SeparatorBuilder,
+  SectionBuilder,
+  StringSelectMenuBuilder,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const panelconfig = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+const db = require("../../Structures/Database.js");
+
+function parseButtonStyle(style) {
+  switch (String(style || "1")) {
+    case "1":
+      return ButtonStyle.Primary;
+    case "2":
+      return ButtonStyle.Secondary;
+    case "3":
+      return ButtonStyle.Danger;
+    case "4":
+      return ButtonStyle.Success;
+    default:
+      return ButtonStyle.Primary;
+  }
+}
+
+function getPanelMessage(key, fallback) {
+  return panelconfig.Messages?.[key] || fallback;
+}
+
+module.exports = new Command({
+  name: cmdconfig.TicketPanel.Command,
+  description: cmdconfig.TicketPanel.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [],
+  permissions: cmdconfig.TicketPanel.Permission,
+
+  async run(interaction) {
+    if (!panelconfig.Panel) {
+      console.log(
+        "\u001b[31m",
+        `[TICKET PANEL]`,
+        "\u001b[33m",
+        "Ticket Panel is not setup, You can set this in",
+        `\u001b[31m`,
+        "/Configs/ticket-panel.yml",
+        `\n  `,
+      );
+
+      return interaction.reply({
+        content: getPanelMessage(
+          "NotConfigured",
+          "Ticket Panel is not set up. Please configure it in `/Configs/ticket-panel.yml`.",
+        ),
+        flags: MessageFlags.Ephemeral,
+      });
+    }
+
+    const { getChannel } = interaction.client;
+
+    const channel = await getChannel(supportbot.Ticket.TicketHome, interaction.guild);
+
+    if (!channel) {
+      console.log(`[TICKET PANEL] TicketHome channel not found. Please check your config file.`);
+      return interaction.reply({
+        content: getPanelMessage(
+          "InvalidChannel",
+          "TicketHome channel not found. Please check your config file.",
+        ),
+        flags: MessageFlags.Ephemeral,
+      });
+    }
+
+    const panelRow = db.getTicketPanel();
+
+    if (panelRow) {
+      try {
+        const oldMessage = await channel.messages.fetch(panelRow.message_id);
+        if (oldMessage) {
+          await oldMessage.delete().catch(() => {});
+        }
+      } catch (err) {
+        console.log(`[TICKET PANEL] Previous panel message not found, creating a new one.`);
+      }
+    }
+
+    const departmentSystem = supportbot.Ticket?.DepartmentSystem || {};
+    const prioritySystem = supportbot.Ticket?.PrioritySystem || {};
+    const usingThreads = supportbot.Ticket?.TicketType === "threads";
+
+    const departmentsEnabled = departmentSystem.Enabled === true && !usingThreads;
+    const prioritiesEnabled = prioritySystem.Enabled === true && !usingThreads;
+    const departments = departmentSystem.Departments || {};
+
+    if (usingThreads && (departmentSystem.Enabled || prioritySystem.Enabled)) {
+      console.log(
+        "[SupportBot] Departments and Priority are disabled because TicketType is set to 'threads'.",
+      );
+    }
+
+    const departmentOptions = Object.entries(departments)
+      .slice(0, 25)
+      .map(([key, dept]) => ({
+        label: dept.Name || key,
+        description:
+          dept.PanelDescription ||
+          dept.Description ||
+          panelconfig.DepartmentMenu?.DefaultDescription ||
+          `Open a ${String(dept.Name || key).toLowerCase()} ticket`,
+        value: key,
+        emoji:
+          dept.Emoji ||
+          panelconfig.DepartmentMenu?.DefaultEmoji ||
+          panelconfig.Button?.Emoji ||
+          undefined,
+      }));
+
+    const shouldUseDepartments = departmentsEnabled && departmentOptions.length > 0;
+
+    let openerComponent;
+
+    if (shouldUseDepartments) {
+      openerComponent = new StringSelectMenuBuilder()
+        .setCustomId(panelconfig.DepartmentMenu?.CustomId || "ticketdepartmentselect")
+        .setPlaceholder(
+          panelconfig.DepartmentMenu?.Placeholder ||
+            departmentSystem.Placeholder ||
+            panelconfig.Button?.Text ||
+            "Choose a ticket department",
+        )
+        .addOptions(departmentOptions);
+    } else {
+      openerComponent = new ButtonBuilder()
+        .setCustomId(panelconfig.Button?.CustomId || "createticket")
+        .setLabel(panelconfig.Button?.Text || "Create Ticket")
+        .setStyle(parseButtonStyle(panelconfig.Button?.Color));
+
+      if (panelconfig.Button?.Emoji) {
+        openerComponent.setEmoji(panelconfig.Button.Emoji);
+      }
+    }
+
+    const panelContainer = new ContainerBuilder();
+
+    if (panelconfig.Style?.Color) {
+      panelContainer.setAccentColor(parseInt(String(panelconfig.Style.Color).replace("#", ""), 16));
+    }
+
+    const layout = String(panelconfig.Style?.Layout || "3");
+    const showImage = panelconfig.Settings?.Image === true && !!panelconfig.Style?.Image;
+    const showTopTitle = panelconfig.Settings?.TopTitle === true;
+    const showTopDivider = panelconfig.Settings?.TopDivider === true;
+    const showBottomTitle = panelconfig.Settings?.BottomTitle === true;
+    const showBottomDivider = panelconfig.Settings?.BottomDivider === true;
+
+    const panelTitle = new TextDisplayBuilder().setContent(
+      panelconfig.Style?.Title || "## SupportBot Ticket Creation",
+    );
+
+    const panelDesc = new TextDisplayBuilder().setContent(
+      panelconfig.Style?.Description || "Click on the button below to create a support ticket.",
+    );
+
+    if (showTopTitle) {
+      panelContainer.addTextDisplayComponents(panelTitle);
+    }
+
+    if (showTopDivider) {
+      panelContainer.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+    }
+
+    if (layout === "1" || layout === "3") {
+      panelContainer.addTextDisplayComponents(panelDesc);
+    }
+
+    if (showImage && layout === "2") {
+      const panelImage = new MediaGalleryBuilder().addItems([
+        {
+          media: {
+            url: panelconfig.Style.Image,
+          },
+        },
+      ]);
+
+      panelContainer.addMediaGalleryComponents(panelImage);
+    }
+
+    if (layout === "1") {
+      const middleSection = new SectionBuilder().addTextDisplayComponents(panelDesc);
+
+      if (!shouldUseDepartments) {
+        middleSection.setButtonAccessory(openerComponent);
+        panelContainer.addSectionComponents(middleSection);
+      } else {
+        panelContainer.addSectionComponents(middleSection);
+        panelContainer.addActionRowComponents(
+          new ActionRowBuilder().addComponents(openerComponent),
+        );
+      }
+    }
+
+    if (showImage && layout === "3") {
+      const panelImage = new MediaGalleryBuilder().addItems([
+        {
+          media: {
+            url: panelconfig.Style.Image,
+          },
+        },
+      ]);
+
+      panelContainer.addMediaGalleryComponents(panelImage);
+    }
+
+    if (showBottomTitle) {
+      panelContainer.addTextDisplayComponents(panelTitle);
+    }
+
+    if (showBottomDivider) {
+      panelContainer.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+    }
+
+    if (layout === "2") {
+      const middleSection = new SectionBuilder().addTextDisplayComponents(panelDesc);
+
+      if (!shouldUseDepartments) {
+        middleSection.setButtonAccessory(openerComponent);
+        panelContainer.addSectionComponents(middleSection);
+      } else {
+        panelContainer.addSectionComponents(middleSection);
+        panelContainer.addActionRowComponents(
+          new ActionRowBuilder().addComponents(openerComponent),
+        );
+      }
+    }
+
+    if (layout === "3") {
+      panelContainer.addActionRowComponents(new ActionRowBuilder().addComponents(openerComponent));
+    }
+
+    if (showImage && layout === "1") {
+      const panelImage = new MediaGalleryBuilder().addItems([
+        {
+          media: {
+            url: panelconfig.Style.Image,
+          },
+        },
+      ]);
+
+      panelContainer.addMediaGalleryComponents(panelImage);
+    }
+
+    try {
+      const message = await channel.send({
+        flags: MessageFlags.IsComponentsV2,
+        components: [panelContainer],
+      });
+
+      db.saveTicketPanel(message.id, channel.id);
+
+      return interaction.reply({
+        content: shouldUseDepartments
+          ? getPanelMessage(
+              "PanelSentWithDepartments",
+              "Ticket panel message with department selection has been sent!",
+            )
+          : getPanelMessage("PanelSent", "Ticket panel message has been sent!"),
+        flags: MessageFlags.Ephemeral,
+      });
+    } catch (e) {
+      console.log("Error sending message:", e);
+      return interaction.reply({
+        content: getPanelMessage(
+          "SendError",
+          "An error occurred while sending the ticket panel message.",
+        ),
+        flags: MessageFlags.Ephemeral,
+      });
+    }
+  },
+});

Commands/Utils/embed.js

@@ -9,9 +9,10 @@ const {
   TextInputBuilder,
   TextInputStyle,
   ButtonStyle,
-  ComponentType
+  ComponentType,
+  MessageFlags,
 } = require('discord.js');
-const Command = require('../Structures/Command.js');
+const Command = require('../../Structures/Command.js');
 const fs = require('fs');
 const yaml = require('js-yaml');
 
@@ -19,7 +20,6 @@ const supportbot = yaml.load(fs.readFileSync('./Configs/supportbot.yml', 'utf8')
 const cmdconfig = yaml.load(fs.readFileSync('./Configs/commands.yml', 'utf8'));
 const msgconfig = yaml.load(fs.readFileSync('./Configs/messages.yml', 'utf8'));
 
-// Helper function to validate and convert hex color
 function parseColor(color) {
   if (!color) return 0x5865F2;
   if (typeof color === 'number') return color;
@@ -46,7 +46,6 @@ module.exports = new Command({
   permissions: cmdconfig.Embed.Permission,
 
   async run(interaction) {
-    // Permission check
     const { getRole } = interaction.client;
     let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
     let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
@@ -61,12 +60,11 @@ module.exports = new Command({
         .setTitle('Invalid Permissions!')
         .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
         .setColor(0xFF0000);
-      return interaction.reply({ embeds: [NoPerms], ephemeral: true });
+      return interaction.reply({ embeds: [NoPerms], flags: MessageFlags.Ephemeral });
     }
 
     const channel = interaction.options.getChannel('channel');
     
-    // Initial message state
     const messageData = {
       type: 'embed',
       title: 'New Embed',
@@ -79,7 +77,6 @@ module.exports = new Command({
       timestamp: false
     };
 
-    // Create initial embed
     function createEmbed() {
       const embed = new EmbedBuilder()
         .setTitle(messageData.title)
@@ -105,7 +102,6 @@ module.exports = new Command({
       return embed;
     }
 
-    // Create type selector
     const typeRow = new ActionRowBuilder()
       .addComponents(
         new StringSelectMenuBuilder()
@@ -125,12 +121,10 @@ module.exports = new Command({
           ])
       );
 
-    // Create button rows function
     function createButtons(messageType) {
       const buttons = [];
       
       if (messageType === 'embed') {
-        // Only show these buttons for embed mode
         const row1 = new ActionRowBuilder()
           .addComponents(
             new ButtonBuilder()
@@ -173,7 +167,6 @@ module.exports = new Command({
         
         buttons.push(row1, row2);
       } else {
-        // Text mode only shows edit text button
         const textRow = new ActionRowBuilder()
           .addComponents(
             new ButtonBuilder()
@@ -198,7 +191,6 @@ module.exports = new Command({
       return buttons;
     }
 
-    // Function to update the message preview
     async function updatePreview(i) {
       if (messageData.type === 'embed') {
         await i.update({
@@ -207,7 +199,6 @@ module.exports = new Command({
           components: [typeRow, ...createButtons('embed')]
         });
       } else {
-        // For text mode, just show the text directly
         await i.update({
           content: messageData.description,
           embeds: [],
@@ -216,15 +207,13 @@ module.exports = new Command({
       }
     }
 
-    // Send initial message
     const message = await interaction.reply({
       content: messageData.type === 'text' ? messageData.description : 'Customize your message:',
       components: [typeRow, ...createButtons(messageData.type)],
       embeds: messageData.type === 'embed' ? [createEmbed()] : [],
-      ephemeral: true
+      flags: MessageFlags.Ephemeral 
     });
 
-    // Create collector for interactions
     const collector = message.createMessageComponentCollector({
       time: 900000
     });
@@ -233,7 +222,7 @@ module.exports = new Command({
       if (i.user.id !== interaction.user.id) {
         return i.reply({ 
           content: 'You cannot edit this message.', 
-          ephemeral: true 
+          flags: MessageFlags.Ephemeral  
         });
       }
 
@@ -422,7 +411,7 @@ module.exports = new Command({
           } catch (error) {
             await i.reply({ 
               content: 'Failed to send message. Please check channel permissions.', 
-              ephemeral: true 
+              flags: MessageFlags.Ephemeral  
             });
           }
           break;

Commands/Utils/mod.js

@@ -1,11 +1,11 @@
 const fs = require("fs");
-const { ApplicationCommandOptionType, ApplicationCommandType, EmbedBuilder, ActionRowBuilder, ButtonBuilder, ButtonStyle, ComponentType } = require("discord.js");
+const { ApplicationCommandOptionType, ApplicationCommandType, EmbedBuilder, ActionRowBuilder, ButtonBuilder, ButtonStyle, ComponentType, MessageFlags } = require("discord.js");
 const yaml = require("js-yaml");
 const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
 const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
 
-const Command = require("../Structures/Command.js");
+const Command = require("../../Structures/Command.js");
 
 // Function to chunk array into smaller arrays
 function chunkArray(arr, size) {
@@ -116,7 +116,7 @@ module.exports = new Command({
           const alreadyBlacklistedEmbed = new EmbedBuilder()
             .setDescription(msgconfig.Mod.TicketBlacklist.Add.AlreadyBlacklisted.replace("{userTag}", user.tag) || ":x: User is already blacklisted.")
             .setColor(supportbot.Embed.Colours.Warn);
-          return interaction.reply({ embeds: [alreadyBlacklistedEmbed], ephemeral: true });
+          return interaction.reply({ embeds: [alreadyBlacklistedEmbed], flags: MessageFlags.Ephemeral  });
         }
 
         blacklistedUsers.push(user.id);
@@ -141,7 +141,7 @@ module.exports = new Command({
 
         return interaction.reply({
           embeds: [successEmbed],
-          ephemeral: true 
+          flags: MessageFlags.Ephemeral  
         });
 
       } else if (subcommand === cmdconfig.Mod.TicketBlacklist.Remove.Command) {
@@ -149,7 +149,7 @@ module.exports = new Command({
           const notBlacklistedEmbed = new EmbedBuilder()
             .setDescription(msgconfig.Mod.TicketBlacklist.Remove.NotBlacklisted.replace("{userTag}", user.tag) || ":x: User is not blacklisted.")
             .setColor(supportbot.Embed.Colours.Warn);
-          return interaction.reply({ embeds: [notBlacklistedEmbed], ephemeral: true });
+          return interaction.reply({ embeds: [notBlacklistedEmbed], flags: MessageFlags.Ephemeral  });
         }
 
         blacklistedUsers = blacklistedUsers.filter(id => id !== user.id);
@@ -172,14 +172,14 @@ module.exports = new Command({
           blacklistChannel.send({ embeds: [blacklistLogEmbed] });
         }
 
-        return interaction.reply({ embeds: [removedEmbed], ephemeral: true });
+        return interaction.reply({ embeds: [removedEmbed], flags: MessageFlags.Ephemeral  });
 
       } else if (subcommand === "view") {
         if (blacklistedUsers.length === 0) {
           const noBlacklistedUsersEmbed = new EmbedBuilder()
             .setDescription(msgconfig.Mod.TicketBlacklist.View.NoBlacklistedUsers || "No users are blacklisted.")
             .setColor(supportbot.Embed.Colours.Success);
-          return interaction.reply({ embeds: [noBlacklistedUsersEmbed], ephemeral: true });
+          return interaction.reply({ embeds: [noBlacklistedUsersEmbed], flags: MessageFlags.Ephemeral  });
         }
 
         const chunkedUsers = chunkArray(blacklistedUsers, 5);
@@ -210,7 +210,7 @@ module.exports = new Command({
         const response = await interaction.reply({
           embeds: [createEmbed(currentPage)],
           components: chunkedUsers.length > 1 ? [buttons] : [],
-          ephemeral: true
+          flags: MessageFlags.Ephemeral 
         });
 
         if (chunkedUsers.length <= 1) return;
@@ -224,7 +224,7 @@ module.exports = new Command({
           if (i.user.id !== interaction.user.id) {
             return i.reply({
               content: 'You cannot use these buttons.',
-              ephemeral: true
+              flags: MessageFlags.Ephemeral 
             });
           }
 
@@ -255,7 +255,7 @@ module.exports = new Command({
       const errorEmbed = new EmbedBuilder()
         .setDescription(msgconfig.Error.ActionFailed || "An error occurred while processing your request.")
         .setColor(supportbot.Embed.Colours.Warn);
-      interaction.reply({ embeds: [errorEmbed], ephemeral: true });
+      interaction.reply({ embeds: [errorEmbed], flags: MessageFlags.Ephemeral  });
     }
   }
 });

Commands/Utils/settings.js

@@ -1,33 +1,35 @@
-const { Command } = require('../Structures/Addon.js');
+const { Command } = require('../../Structures/Addon.js');
 const Discord = require("discord.js");
 const fs = require("fs");
 const yaml = require("js-yaml");
-const path = require("path");
+const db = require("../../Structures/Database.js");
 
 const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
 const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const settingsFilePath = path.resolve(__dirname, '../Data/settings.json');
 
-function loadSettings() {
-  try {
-    if (fs.existsSync(settingsFilePath)) {
-      const data = fs.readFileSync(settingsFilePath, 'utf8');
-      return JSON.parse(data);
-    } else {
-      return {};
-    }
-  } catch (error) {
-    console.error("Error reading settings file:", error);
-    return {};
-  }
+async function loadSettings() {
+  return new Promise((resolve, reject) => {
+    db.get("SELECT data FROM settings WHERE id = 1", (err, row) => {
+      if (err) return reject(err);
+      if (!row) return resolve({});
+      try {
+        resolve(JSON.parse(row.data));
+      } catch (e) {
+        resolve({});
+      }
+    });
+  });
 }
 
-function saveSettings(settings) {
-  try {
-    fs.writeFileSync(settingsFilePath, JSON.stringify(settings, null, 2), 'utf8');
-  } catch (error) {
-    console.error("Error writing settings file:", error);
-  }
+async function saveSettings(settings) {
+  const data = JSON.stringify(settings);
+  return new Promise((resolve, reject) => {
+    db.run(
+      "INSERT INTO settings (id, data) VALUES (1, ?) ON CONFLICT(id) DO UPDATE SET data = excluded.data",
+      [data],
+      (err) => (err ? reject(err) : resolve())
+    );
+  });
 }
 
 module.exports = new Command({
@@ -119,7 +121,7 @@ module.exports = new Command({
 
   async run(interaction) {
     const subcommand = interaction.options.getSubcommand();
-    const settings = loadSettings();
+    const settings = await loadSettings();
 
     if (subcommand === 'setstatus') {
       const status = interaction.options.getString('status');
@@ -131,15 +133,15 @@ module.exports = new Command({
         });
 
         settings.status = status;
-        saveSettings(settings);
+        await saveSettings(settings);
 
         const embed = new Discord.EmbedBuilder()
           .setDescription(`Status set to **${status.charAt(0).toUpperCase() + status.slice(1)}**`)
           .setColor(supportbot.Embed.Colours.General);
 
-        return interaction.reply({ embeds: [embed], ephemeral: true });
+        return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral });
       } catch (error) {
-        return interaction.reply({ content: `Failed to set status: ${error.message}`, ephemeral: true });
+        return interaction.reply({ content: `Failed to set status: ${error.message}`, flags: Discord.MessageFlags.Ephemeral });
       }
     } 
     
@@ -154,15 +156,15 @@ module.exports = new Command({
         });
 
         settings.activity = { type: activityType, message: activityMessage };
-        saveSettings(settings);
+        await saveSettings(settings);
 
         const embed = new Discord.EmbedBuilder()
           .setDescription(`Activity set to **${activityType.toLowerCase()} ${activityMessage}**`)
           .setColor(supportbot.Embed.Colours.General);
 
-        return interaction.reply({ embeds: [embed], ephemeral: true });
+        return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral  });
       } catch (error) {
-        return interaction.reply({ content: `Failed to set activity: ${error.message}`, ephemeral: true });
+        return interaction.reply({ content: `Failed to set activity: ${error.message}`, flags: Discord.MessageFlags.Ephemeral  });
       }
     } else if (subcommand === 'streammode') {
       const toggle = interaction.options.getString('toggle');
@@ -170,7 +172,7 @@ module.exports = new Command({
 
       if (toggle === 'on') {
         if (!twitchUrl) {
-          return interaction.reply({ content: 'Please provide a Twitch URL to stream.', ephemeral: true });
+          return interaction.reply({ content: 'Please provide a Twitch URL to stream.', flags: Discord.MessageFlags.Ephemeral  });
         }
 
         try {
@@ -180,15 +182,15 @@ module.exports = new Command({
           });
 
           settings.streaming = { active: true, url: twitchUrl };
-          saveSettings(settings);
+          await saveSettings(settings);
 
           const embed = new Discord.EmbedBuilder()
             .setDescription(`**Streaming mode enabled!**\nStreaming: [Twitch](${twitchUrl})`)
             .setColor(supportbot.Embed.Colours.General);
 
-          return interaction.reply({ embeds: [embed], ephemeral: true });
+          return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral  });
         } catch (error) {
-          return interaction.reply({ content: `Failed to enable streaming mode: ${error.message}`, ephemeral: true });
+          return interaction.reply({ content: `Failed to enable streaming mode: ${error.message}`, flags: Discord.MessageFlags.Ephemeral  });
         }
       } else if (toggle === 'off') {
         try {
@@ -198,15 +200,15 @@ module.exports = new Command({
           });
 
           settings.streaming = { active: false };
-          saveSettings(settings);
+          await saveSettings(settings);
 
           const embed = new Discord.EmbedBuilder()
             .setDescription(`**Streaming mode disabled!**`)
             .setColor(supportbot.Embed.Colours.General);
 
-          return interaction.reply({ embeds: [embed], ephemeral: true });
+          return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral  });
         } catch (error) {
-          return interaction.reply({ content: `Failed to disable streaming mode: ${error.message}`, ephemeral: true });
+          return interaction.reply({ content: `Failed to disable streaming mode: ${error.message}`, flags: Discord.MessageFlags.Ephemeral  });
         }
       }
     } else if (subcommand === 'setnickname') {
@@ -218,18 +220,18 @@ module.exports = new Command({
         await botMember.setNickname(nickname);
 
         settings.nickname = nickname;
-        saveSettings(settings);
+        await saveSettings(settings);
 
         const embed = new Discord.EmbedBuilder()
           .setDescription(`Bot nickname set to **${nickname}**`)
           .setColor(supportbot.Embed.Colours.General);
 
-        return interaction.reply({ embeds: [embed], ephemeral: true });
+        return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral  });
       } catch (error) {
-        return interaction.reply({ content: `Failed to set nickname: ${error.message}`, ephemeral: true });
+        return interaction.reply({ content: `Failed to set nickname: ${error.message}`, flags: Discord.MessageFlags.Ephemeral  });
       }
     } else {
-      return interaction.reply({ content: 'Invalid command usage.', ephemeral: true });
+      return interaction.reply({ content: 'Invalid command usage.', flags: Discord.MessageFlags.Ephemeral  });
     }
   },
-});
+});

Commands/addUser.js

@@ -1,217 +0,0 @@
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandOptionType,
-  ApplicationCommandType,
-  ActionRowBuilder,
-  ButtonBuilder,
-  ButtonStyle,
-  ChannelType,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.AddUser.Command,
-  description: cmdconfig.AddUser.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "user",
-      description: "The user to add",
-      type: ApplicationCommandOptionType.User,
-      required: true,
-    },
-  ],
-  permissions: cmdconfig.AddUser.Permission,
-
-  async run(interaction) {
-    const userToAdd = interaction.options.getUser("user");
-    const ticketChannel = interaction.channel;
-    const ticketDataPath = "./Data/TicketData.json";
-
-    if (
-      (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
-      (supportbot.Ticket.TicketType === "channels" && ticketChannel.type !== ChannelType.GuildText)
-    ) {
-      const onlyInTicket = new EmbedBuilder()
-        .setTitle(msgconfig.AddUser.NotInTicket_Title)
-        .setDescription(msgconfig.AddUser.NotInTicket_Description)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      return interaction.reply({
-        embeds: [onlyInTicket],
-        ephemeral: true,
-      });
-    }
-
-    const ticketInviteEmbed = new EmbedBuilder()
-      .setTitle(msgconfig.AddUser.Invite_Title)
-      .setDescription(msgconfig.AddUser.Invite_Description.replace("%username%", userToAdd.username))
-      .setColor(supportbot.Embed.Colours.General);
-
-    await interaction.reply({
-      embeds: [ticketInviteEmbed],
-      ephemeral: true,
-    });
-
-    try {
-      const dmEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.AddUser.DM_Title)
-        .setDescription(msgconfig.AddUser.DM_Description.replace("%channelname%", ticketChannel.name))
-        .setColor(supportbot.Embed.Colours.General);
-
-      const acceptButton = new ButtonBuilder()
-        .setCustomId("accept_invite")
-        .setLabel(msgconfig.AddUser.Accept_Label)
-        .setEmoji("✅")
-        .setStyle(ButtonStyle.Primary);
-
-      const rejectButton = new ButtonBuilder()
-        .setCustomId("reject_invite")
-        .setLabel(msgconfig.AddUser.Reject_Label)
-        .setEmoji("❌")
-        .setStyle(ButtonStyle.Secondary);
-
-      const row = new ActionRowBuilder().addComponents(acceptButton, rejectButton);
-
-      const dmMessage = await userToAdd.send({
-        embeds: [dmEmbed],
-        components: [row],
-      });
-
-      const filter = (i) => i.user.id === userToAdd.id;
-      const collector = dmMessage.createMessageComponentCollector({
-        filter,
-        time: 60000,
-      });
-
-      collector.on("collect", async (i) => {
-        if (i.customId === "accept_invite") {
-          try {
-            // Add user to thread or channel based on TicketType
-            if (supportbot.Ticket.TicketType === "threads") {
-              await ticketChannel.members.add(userToAdd.id); // For threads
-            } else if (supportbot.Ticket.TicketType === "channels") {
-              await ticketChannel.permissionOverwrites.create(userToAdd.id, {
-                ViewChannel: true,
-                SendMessages: true,
-                ReadMessageHistory: true,
-              }); // For channels
-            }
-
-            const ticketData = JSON.parse(fs.readFileSync(ticketDataPath, "utf8"));
-            const ticketIndex = ticketData.tickets.findIndex((t) => t.id === ticketChannel.id);
-            if (ticketIndex !== -1) {
-              ticketData.tickets[ticketIndex].subUsers.push(userToAdd.id);
-              fs.writeFileSync(ticketDataPath, JSON.stringify(ticketData, null, 4));
-            }
-
-            const acceptedEmbed = new EmbedBuilder()
-              .setTitle(msgconfig.AddUser.Accepted_Title)
-              .setDescription(msgconfig.AddUser.Accepted_Message)
-              .setColor(supportbot.Embed.Colours.Success);
-
-            await i.update({
-              embeds: [acceptedEmbed],
-              components: [],
-            });
-
-            // Send the added user ticket message in the ticket channel
-
-              const addeduserTicket = new EmbedBuilder()
-                .setTitle(msgconfig.AddUser.Added_Title)
-                .setDescription(msgconfig.AddUser.Added_Description.replace('%username%', userToAdd.username))
-                .setColor(supportbot.Embed.Colours.General);
-
-              await ticketChannel.send({
-                embeds: [addeduserTicket],
-              });
-
-
-            const addedToTicketEmbed = new EmbedBuilder()
-              .setTitle(msgconfig.AddUser.AddedToTicket_Title)
-              .setDescription(msgconfig.AddUser.AddedToTicket_Description.replace(
-                "%channel_link%",
-                `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
-              ))
-              .setColor(supportbot.Embed.Colours.General);
-
-            const ticketLinkButton = new ButtonBuilder()
-              .setLabel(msgconfig.AddUser.ViewTicket_Label)
-              .setURL(`https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id}`)
-              .setStyle(ButtonStyle.Link);
-
-            await userToAdd.send({
-              embeds: [addedToTicketEmbed],
-              components: [new ActionRowBuilder().addComponents(ticketLinkButton)],
-            });
-
-          } catch (err) {
-            console.error("Error adding user to the ticket:", err);
-
-            const errorEmbed = new EmbedBuilder()
-              .setTitle(msgconfig.AddUser.Error_Title)
-              .setDescription(msgconfig.AddUser.Error_Adding)
-              .setColor(supportbot.Embed.Colours.Error);
-
-            await i.update({
-              embeds: [errorEmbed],
-              components: [],
-            });
-          }
-        } else {
-          const declinedEmbed = new EmbedBuilder()
-            .setTitle(msgconfig.AddUser.Declined_Title)
-            .setDescription(msgconfig.AddUser.Declined_Message)
-            .setColor(supportbot.Embed.Colours.Error);
-
-          await i.update({
-            embeds: [declinedEmbed],
-            components: [],
-          });
-        }
-      });
-
-      collector.on("end", (collected) => {
-        if (collected.size === 0) {
-          userToAdd.send({
-            embeds: [
-              new EmbedBuilder()
-                .setTitle(msgconfig.AddUser.NoResponse_Title)
-                .setDescription(msgconfig.AddUser.NoResponse_Message)
-                .setColor(supportbot.Embed.Colours.Warning),
-            ],
-          });
-        }
-      });
-    } catch (error) {
-      if (error.code === 50007) {
-        const errorEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.AddUser.DM_Error_Title)
-          .setDescription(msgconfig.AddUser.DM_Error_Description.replace("%username%", userToAdd.username))
-          .setColor(supportbot.Embed.Colours.Error);
-
-        await ticketChannel.send({
-          embeds: [errorEmbed],
-        });
-      } else {
-        console.error("Error sending DM:", error);
-
-        const unexpectedErrorEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.AddUser.Unexpected_Error_Title)
-          .setDescription(msgconfig.AddUser.Unexpected_Error_Description.replace("%error%", error.message))
-          .setColor(supportbot.Embed.Colours.Error);
-
-        await ticketChannel.send({
-          embeds: [unexpectedErrorEmbed],
-        });
-      }
-    }
-  },
-});

Commands/close.js

@@ -1,426 +0,0 @@
-const fs = require("fs");
-const Discord = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.CloseTicket.Command,
-  description: cmdconfig.CloseTicket.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "reason",
-      description: "Ticket Close Reason",
-      type: Discord.ApplicationCommandOptionType.String,
-    }
-  ],
-  permissions: cmdconfig.CloseTicket.Permission,
-
-  async run(interaction) {
-    const { getRole, getChannel } = interaction.client;
-
-    if (supportbot.Ticket.Close.StaffOnly) {
-      let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-      let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-
-      if (!SupportStaff || !Admin) {
-        return interaction.reply("Some roles seem to be missing! Please check for errors when starting the bot.");
-      }
-
-      const NoPerms = new Discord.EmbedBuilder()
-        .setTitle("Invalid Permissions!")
-        .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
-        .setColor(supportbot.Embed.Colours.Warn);
-
-      if (!interaction.member.roles.cache.has(SupportStaff.id) && !interaction.member.roles.cache.has(Admin.id)) {
-        return interaction.reply({ embeds: [NoPerms] });
-      }
-    }
-
-    const isThread = interaction.channel.type === Discord.ChannelType.PrivateThread;
-    if (
-      (supportbot.Ticket.TicketType === "threads" && !isThread) ||
-      (supportbot.Ticket.TicketType === "channels" && interaction.channel.type !== Discord.ChannelType.GuildText)
-    ) {
-      const NotTicketChannel = new Discord.EmbedBuilder()
-        .setTitle("Invalid Channel!")
-        .setDescription(`This command can only be used in a ${supportbot.Ticket.TicketType === "threads" ? "ticket thread" : "ticket channel"}.`)
-        .setColor(supportbot.Embed.Colours.Warn);
-
-      return interaction.reply({ embeds: [NotTicketChannel], ephemeral: true });
-    }
-
-    await interaction.deferReply();
-
-    let tickets;
-    try {
-      tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-    } catch (err) {
-      console.error("Error reading ticket data file:", err);
-      return interaction.followUp({ content: "There was an error loading ticket data." });
-    }
-
-    let TicketData = tickets.tickets.findIndex((t) => t.id === interaction.channel.id);
-    let ticket = tickets.tickets[TicketData];
-
-    if (TicketData === -1) {
-      const Exists = new Discord.EmbedBuilder()
-        .setTitle("No Ticket Found!")
-        .setDescription(msgconfig.Error.NoValidTicket)
-        .setColor(supportbot.Embed.Colours.Warn);
-      return interaction.followUp({ embeds: [Exists] });
-    }
-
-    let reason = interaction.options?.getString("reason") || "No Reason Provided.";
-    const ticketUserId = ticket.user;
-
-    if (supportbot.Ticket.ReviewSystem.Enabled) {
-      const rating = await collectReviewRating(interaction, ticketUserId);
-      const comment = await collectReviewComment(interaction, ticketUserId);
-
-      const reviewChannel = await getChannel(supportbot.Ticket.ReviewSystem.Channel, interaction.guild);
-      const reviewer = supportbot.Ticket.ClaimTickets ? `<@${ticket.claimedBy}>` : null;
-
-      const reviewEmbed = new Discord.EmbedBuilder()
-        .setTitle(msgconfig.ReviewSystem.ReviewEmbed.Title)
-        .addFields(
-          {
-            name: msgconfig.ReviewSystem.ReviewEmbed.RatingTitle,
-            value: `${msgconfig.ReviewSystem.ReviewEmbed.ReviewEmoji.repeat(rating)}`,
-            inline: false
-          },
-          {
-            name: msgconfig.ReviewSystem.ReviewEmbed.CommentTitle,
-            value: `\`\`\`${comment}\`\`\``,
-            inline: false
-          }
-        )
-        .setColor(msgconfig.ReviewSystem.ReviewEmbed.Color);
-
-      if (supportbot.Ticket.ClaimTickets.Enabled) {
-        reviewEmbed.setDescription(
-          `**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedStaffTitle}** ${reviewer}\n**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${ticketUserId}>` || `N/A`
-        );
-      } else {
-        reviewEmbed.setDescription(
-          `**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${ticketUserId}>`
-        );
-      }
-
-      if (reviewChannel) {
-        await reviewChannel.send({ embeds: [reviewEmbed] });
-      }
-
-      if (!interaction.replied && !interaction.deferred) {
-        await interaction.followUp({ embeds: [reviewEmbed] });
-      }
-
-      await handleCloseTicket(interaction, reason, ticket, TicketData);
-    } else {
-      await handleCloseTicket(interaction, reason, ticket, TicketData);
-    }
-  },
-});
-
-async function collectReviewRating(interaction, ticketUserId) {
-  const reviewPrompt = new Discord.EmbedBuilder()
-    .setTitle(msgconfig.ReviewSystem.Rate.Title)
-    .setDescription(`${msgconfig.ReviewSystem.Rate.Description}`)
-    .setColor(supportbot.Embed.Colours.General);
-
-  const stars = new Discord.ActionRowBuilder().addComponents(
-    new Discord.StringSelectMenuBuilder()
-      .setCustomId("starRating")
-      .setPlaceholder("Select a rating")
-      .addOptions([
-        { label: msgconfig.ReviewSystem.Stars.One, value: "1" },
-        { label: msgconfig.ReviewSystem.Stars.Two, value: "2" },
-        { label: msgconfig.ReviewSystem.Stars.Three, value: "3" },
-        { label: msgconfig.ReviewSystem.Stars.Four, value: "4" },
-        { label: msgconfig.ReviewSystem.Stars.Five, value: "5" },
-      ])
-  );
-
-  await interaction.followUp({
-    content: `<@${ticketUserId}>`,
-    embeds: [reviewPrompt],
-    components: [stars],
-    ephemeral: true,
-  });
-
-  const starRating = await interaction.channel.awaitMessageComponent({
-    componentType: Discord.ComponentType.StringSelect,
-    filter: (i) => i.customId === "starRating" && i.user.id === ticketUserId,
-  });
-  await starRating.deferUpdate();
-  return starRating.values[0];
-}
-
-async function collectReviewComment(interaction, ticketUserId) {
-  const commentPrompt = new Discord.EmbedBuilder()
-    .setTitle(msgconfig.ReviewSystem.Comment.Title)
-    .setDescription(`${msgconfig.ReviewSystem.Comment.Description}`)
-    .setColor(supportbot.Embed.Colours.General);
-
-  await interaction.followUp({
-    content: `<@${ticketUserId}>`,
-    embeds: [commentPrompt],
-    ephemeral: true,
-  });
-
-  const filter = (response) => response.author.id === ticketUserId;
-
-  const commentCollection = await interaction.channel.awaitMessages({ filter, max: 1 });
-  const comment = commentCollection.first()?.content;
-  return comment && comment.toLowerCase() !== "no" ? comment : "No Comment Provided";
-}
-async function handleCloseTicket(interaction, reason, ticket, TicketData) {
-  const { getChannel } = interaction.client;
-
-  let tickets;
-  try {
-    tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-  } catch (err) {
-    console.error("Error reading ticket data:", err);
-    return interaction.followUp("Failed to load ticket data.");
-  }
-
-  let tUser = interaction.client.users.cache.get(ticket.user);
-  let transcriptChannel = await getChannel(supportbot.Ticket.Log.TicketDataLog, interaction.guild);
-
-  if (!transcriptChannel) {
-    console.log("Transcript channel missing or inaccessible");
-    return interaction.followUp("Error: Transcript log channel is missing or bot lacks permission.");
-  }
-
-  try {
-    // Fetch all messages from the channel
-    let allMessages = [];
-    let lastId = null;
-    
-    while (true) {
-      const options = { limit: 100 };
-      if (lastId) {
-        options.before = lastId;
-      }
-      
-      const messages = await interaction.channel.messages.fetch(options);
-      if (messages.size === 0) break;
-      
-      allMessages = [...allMessages, ...messages.values()];
-      lastId = messages.last().id;
-      
-      if (messages.size < 100) break;
-    }
-
-    // Sort messages by timestamp
-    allMessages.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
-
-    // Create transcript data
-    const transcriptData = allMessages.map(msg => ({
-      content: msg.content || "No content",
-      username: msg.author.username,
-      userId: msg.author.id,
-      avatar: msg.author.displayAvatarURL(),
-      timestamp: msg.createdAt.toISOString(),
-      attachments: Array.from(msg.attachments.values()).map(att => ({
-        url: att.url,
-        name: att.name
-      })),
-      embeds: msg.embeds.map(embed => ({
-        title: embed.title,
-        description: embed.description,
-        fields: embed.fields
-      }))
-    }));
-
-    // Update ticket status
-    tickets.tickets[TicketData].open = false;
-    tickets.tickets[TicketData].messages = transcriptData;
-    fs.writeFileSync("./Data/TicketData.json", JSON.stringify(tickets, null, 4));
-
-    const transcriptEmbed = new Discord.EmbedBuilder()
-      .setTitle(msgconfig.TicketLog.Title)
-      .setColor(msgconfig.TicketLog.Colour)
-      .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
-      .setDescription(
-        `> **Ticket:** ${interaction.channel.name} (\`${interaction.channel.id}\`)\n` +
-        `> **User:** ${tUser?.tag || "Unknown User"} (\`${tUser?.id || ticket.user}\`)\n` +
-        `> **Closed by:** <@${interaction.user.id}>\n` +
-        `> **Message Count:** ${transcriptData.length}`
-      )
-      .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: true });
-
-    const html = createTranscriptHTML(
-      {
-        id: interaction.channel.id,
-        messages: transcriptData,
-        name: interaction.channel.name
-      },
-      reason
-    );
-
-    const fileName = `${interaction.channel.id}-transcript.html`;
-    fs.writeFileSync(`./Data/Transcripts/${fileName}`, html);
-
-    await transcriptChannel.send({
-      embeds: [transcriptEmbed],
-      files: [{
-        attachment: `./Data/Transcripts/${fileName}`,
-        name: `SPOILER_${fileName}`,
-        spoiler: true
-      }]
-    });
-
-    if (interaction.channel.type === Discord.ChannelType.GuildText ||
-        interaction.channel.type === Discord.ChannelType.PrivateThread) {
-      await interaction.channel.delete();
-    }
-  } catch (err) {
-    console.error("Error handling ticket close:", err);
-    interaction.followUp("An error occurred while closing the ticket.");
-  }
-}
-
-function parseMarkdown(content) {
-  // Convert **bold** text to <strong> tags
-  content = content.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
-  
-  // Convert _italic_ text to <em> tags
-  content = content.replace(/_(.*?)_/g, '<em>$1</em>');
-  
-  // Convert inline `code` to <code> tags
-  content = content.replace(/`(.*?)`/g, '<code>$1</code>');
-  
-  // Convert [text](link) to <a> tags
-  content = content.replace(/\[(.*?)\]\((.*?)\)/g, '<a href="$2" target="_blank">$1</a>');
-  
-  // Convert multiline code blocks ```code``` to <pre><code> tags
-  content = content.replace(/```(.*?)```/gs, '<pre><code>$1</code></pre>');
-  
-  return content;
-}
-
-function createTranscriptHTML(ticket, reason) {
-  return `
-    <!DOCTYPE html>
-    <html>
-      <head>
-        <meta charset="UTF-8">
-        <meta name="viewport" content="width=device-width, initial-scale=1.0">
-        <link href="https://cdnjs.cloudflare.com/ajax/libs/tailwindcss/2.2.19/tailwind.min.css" rel="stylesheet">
-        <style>
-          body {
-            background-color: #1a1a1a;
-            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
-            color: white;
-            margin: 0;
-            padding: 20px;
-          }
-          .container {
-            max-width: 1000px;
-            margin: 0 auto;
-            background-color: rgba(0, 0, 0, 0.3);
-            border-radius: 15px;
-            padding: 20px;
-          }
-          .message {
-            background-color: rgba(255, 255, 255, 0.1);
-            border-radius: 10px;
-            padding: 15px;
-            margin-bottom: 15px;
-          }
-          .message-header {
-            display: flex;
-            align-items: center;
-            margin-bottom: 10px;
-          }
-          .avatar {
-            width: 40px;
-            height: 40px;
-            border-radius: 50%;
-            margin-right: 15px;
-          }
-          .username {
-            font-weight: bold;
-            color: #4CAF50;
-          }
-          .timestamp {
-            margin-left: auto;
-            color: #888;
-            font-size: 0.9em;
-          }
-          .content {
-            word-break: break-word;
-          }
-          .embed {
-            border-left: 4px solid #4CAF50;
-            padding-left: 10px;
-            margin: 10px 0;
-            background-color: rgba(0, 0, 0, 0.2);
-          }
-          .attachment {
-            display: inline-block;
-            background-color: rgba(76, 175, 80, 0.1);
-            border: 1px solid #4CAF50;
-            border-radius: 5px;
-            padding: 5px 10px;
-            margin: 5px 0;
-            color: #4CAF50;
-            text-decoration: none;
-          }
-        </style>
-      </head>
-      <body>
-        <div class="container">
-          <div class="mb-6">
-            <h1 class="text-3xl font-bold mb-4">Ticket Transcript</h1>
-            <p><strong>Channel:</strong> ${ticket.name}</p>
-            <p><strong>Ticket ID:</strong> ${ticket.id}</p>
-            <p><strong>Message Count:</strong> ${ticket.messages.length}</p>
-            <p><strong>Close Reason:</strong> ${reason}</p>
-          </div>
-          
-          <div class="messages">
-            ${ticket.messages.map(msg => `
-              <div class="message">
-                <div class="message-header">
-                  <img src="${msg.avatar}" alt="Avatar" class="avatar">
-                  <span class="username">${msg.username}</span>
-                  <span class="timestamp">${new Date(msg.timestamp).toLocaleString()}</span>
-                </div>
-                <div class="content">
-                  ${parseMarkdown(msg.content)}
-                  
-                  ${msg.embeds.map(embed => `
-                    <div class="embed">
-                      ${embed.title ? `<div class="font-bold">${embed.title}</div>` : ''}
-                      ${embed.description ? `<div>${embed.description}</div>` : ''}
-                      ${embed.fields.map(field => `
-                        <div class="mt-2">
-                          <strong>${field.name}:</strong>
-                          <div>${field.value}</div>
-                        </div>
-                      `).join('')}
-                    </div>
-                  `).join('')}
-                  
-                  ${msg.attachments.map(att => `
-                    <a href="${att.url}" class="attachment" target="_blank">
-                      📎 ${att.name}
-                    </a>
-                  `).join('')}
-                </div>
-              </div>
-            `).join('')}
-          </div>
-        </div>
-      </body>
-    </html>
-  `;
-}

Commands/forceaddUser.js

@@ -1,134 +0,0 @@
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandOptionType,
-  ApplicationCommandType,
-  ChannelType,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.ForceAddUser.Command,
-  description: cmdconfig.ForceAddUser.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "user",
-      description: "The user to forcefully add",
-      type: ApplicationCommandOptionType.User,
-      required: true,
-    },
-  ],
-  permissions: cmdconfig.ForceAddUser.Permission,
-
-  async run(interaction) {
-    const userToAdd = interaction.options.getUser("user");
-    const ticketChannel = interaction.channel;
-    const ticketDataPath = "./Data/TicketData.json";
-
-    if (
-      (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
-      (supportbot.Ticket.TicketType === "channels" && ticketChannel.type !== ChannelType.GuildText)
-    ) {
-      const onlyInTicket = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
-        .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      return interaction.reply({
-        embeds: [onlyInTicket],
-        ephemeral: true,
-      });
-    }
-
-    try {
-
-      if (supportbot.Ticket.TicketType === "threads") {
-        try {
-            // Explicitly ensure the bot is in the thread
-            const botMember = await ticketChannel.members.fetch(interaction.client.user.id).catch(() => null);
-            if (!botMember) {
-                await ticketChannel.join();
-            }
-    
-            // Delay to ensure API has processed the bot's membership
-            await new Promise(res => setTimeout(res, 1000));
-    
-            // Attempt to add the user to the thread
-            await ticketChannel.members.add(userToAdd.id);
-    
-            console.log("User successfully added to the thread.");
-        } catch (err) {
-            console.error("Error adding user to the thread:", err.message);
-            const errorEmbed = new EmbedBuilder()
-                .setTitle(msgconfig.ForceAddUser.Error_Title)
-                .setDescription(`An error occurred: ${err.message}`)
-                .setColor(supportbot.Embed.Colours.Error);
-    
-            return interaction.reply({
-                embeds: [errorEmbed],
-                ephemeral: true,
-            });
-        }
-
-      } else if (supportbot.Ticket.TicketType === "channels") {
-        await ticketChannel.permissionOverwrites.create(userToAdd.id, {
-          ViewChannel: true,
-          SendMessages: true,
-          ReadMessageHistory: true,
-        }); 
-      }
-
-      const ticketData = JSON.parse(fs.readFileSync(ticketDataPath, "utf8"));
-      const ticketIndex = ticketData.tickets.findIndex((t) => t.id === ticketChannel.id);
-      if (ticketIndex !== -1) {
-        ticketData.tickets[ticketIndex].subUsers.push(userToAdd.id);
-        fs.writeFileSync(ticketDataPath, JSON.stringify(ticketData, null, 4));
-      }
-
-      const addedEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.Added_Title)
-        .setDescription(
-          msgconfig.ForceAddUser.Added_Description.replace("%username%", userToAdd.username)
-        )
-        .setColor(supportbot.Embed.Colours.Success);
-
-      await interaction.reply({
-        embeds: [addedEmbed],
-        ephemeral: true,
-      });
-
-      const addedToTicketEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.AddedToTicket_Title)
-        .setDescription(
-          msgconfig.ForceAddUser.AddedToTicket_Description.replace(
-            "%channel_link%",
-            `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
-          )
-        )
-        .setColor(supportbot.Embed.Colours.General);
-
-      await userToAdd.send({
-        embeds: [addedToTicketEmbed],
-      });
-    } catch (err) {
-      console.error("Error adding user to the ticket:", err);
-
-      const errorEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.Error_Title)
-        .setDescription(msgconfig.ForceAddUser.Error_Adding)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      await interaction.reply({
-        embeds: [errorEmbed],
-        ephemeral: true,
-      });
-    }
-  },
-});

Commands/profile.js

@@ -1,320 +0,0 @@
-const { EmbedBuilder, ModalBuilder, TextInputBuilder, TextInputStyle, ApplicationCommandType, ActionRowBuilder, ButtonBuilder, ButtonStyle, ApplicationCommandOptionType } = require("discord.js");
-const fs = require("fs");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-const clockedInUsers = new Set();
-
-function updateClockedInStatus(profileEmbed, clockedIn) {
-  profileEmbed.data.fields = profileEmbed.data.fields.map(field => {
-    if (field.name === 'Clocked In Status') {
-      field.value = clockedIn ? '✅ Clocked In' : '❌ Clocked Out';
-    }
-    return field;
-  });
-  return profileEmbed;
-}
-
-module.exports = new Command({
-  name: cmdconfig.Profile.Command,
-  description: cmdconfig.Profile.Description,
-  type: ApplicationCommandType.ChatInput,
-  permissions: cmdconfig.Profile.Permission,
-  options: [
-    {
-      name: 'user',
-      description: 'The user to view the profile of',
-      type: ApplicationCommandOptionType.User,
-      required: false
-    }
-  ],
-
-  async run(interaction) {
-    await interaction.deferReply({ ephemeral: true }); 
-
-    const userOption = interaction.options.getUser('user');
-    const viewingUser = userOption || interaction.user;
-    const viewingUserId = viewingUser.id;
-    const interactionUserId = interaction.user.id;
-
-    const user = interaction.guild.members.cache.get(viewingUserId);
-    const { getRole, getChannel } = interaction.client;
-
-    const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-
-    if (!Staff || !Admin) {
-      return interaction.editReply({
-        content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
-        ephemeral: true,
-      });
-    }
-
-    const isStaff = user.roles.cache.has(Staff.id) || user.roles.cache.has(Admin.id);
-    const isOwnProfile = interactionUserId === viewingUserId;
-
-    const profilePath = `./Data/Profiles/${viewingUserId}.json`;
-    let profileData;
-
-    if (fs.existsSync(profilePath)) {
-      profileData = JSON.parse(fs.readFileSync(profilePath, "utf8"));
-    } else {
-      profileData = {
-        bio: "",
-        timezone: "",
-        clockedIn: false
-      };
-      fs.writeFileSync(profilePath, JSON.stringify(profileData, null, 2));
-    }
-
-    const { bio, timezone, clockedIn } = profileData;
-
-    let profileEmbed = new EmbedBuilder()
-      .setTitle(`${viewingUser.username}'s Profile`)
-      .setColor(supportbot.Embed.Colours.General)
-      .setThumbnail(viewingUser.displayAvatarURL())
-      .addFields(
-        { name: 'Bio', value: bio || 'No bio set.', inline: false },
-        { name: 'Timezone', value: timezone || 'No timezone set.', inline: true }
-      );
-
-    if (isStaff) {
-      profileEmbed.addFields({ name: 'Clocked In Status', value: clockedIn ? '✅ Clocked In' : '❌ Clocked Out', inline: true });
-    }
-
-    const buttonRow = new ActionRowBuilder();
-    if (isOwnProfile) {
-      buttonRow.addComponents(
-        new ButtonBuilder()
-          .setCustomId('editProfile')
-          .setLabel('Edit Profile')
-          .setStyle(ButtonStyle.Secondary)
-      );
-
-      if (isStaff) {
-        buttonRow.addComponents(
-          new ButtonBuilder()
-            .setCustomId('clockInOut')
-            .setLabel(clockedIn ? 'Clock Out' : 'Clock In')
-            .setStyle(ButtonStyle.Secondary)
-        );
-      }
-    }
-
-    if (isStaff && supportbot.Ticket.ClaimTickets.Enabled) {
-      buttonRow.addComponents(
-        new ButtonBuilder()
-          .setCustomId('viewTicketStats')
-          .setLabel('View Ticket Stats')
-          .setStyle(ButtonStyle.Secondary)
-      );
-    }
-
-    await interaction.editReply({ embeds: [profileEmbed], components: buttonRow.components.length > 0 ? [buttonRow] : [] });
-
-    const filter = i => (
-      ['editProfile', 'clockInOut', 'viewTicketStats', 'showOpenTickets', 'backToStats', 'backToProfile'].includes(i.customId) 
-      && i.user.id === interactionUserId
-    );
-
-    const collector = interaction.channel.createMessageComponentCollector({ filter, time: 60000 });
-
-    collector.on('collect', async i => {
-      if (i.customId === 'editProfile') {
-        const modal = new ModalBuilder()
-          .setCustomId('editProfileModal')
-          .setTitle('Edit Profile')
-          .addComponents(
-            new ActionRowBuilder().addComponents(
-              new TextInputBuilder()
-                .setCustomId('bio')
-                .setLabel('Bio')
-                .setStyle(TextInputStyle.Paragraph)
-                .setPlaceholder('Enter your bio')
-                .setValue(String(bio))
-                .setRequired(false)
-            ),
-            new ActionRowBuilder().addComponents(
-              new TextInputBuilder()
-                .setCustomId('timezone')
-                .setLabel('Timezone')
-                .setStyle(TextInputStyle.Short)
-                .setPlaceholder('Enter your timezone')
-                .setValue(String(timezone))
-                .setRequired(false)
-            )
-          );
-
-        await i.showModal(modal);
-      }
-
-      if (i.customId === 'clockInOut') {
-        profileData.clockedIn = !profileData.clockedIn;
-        fs.writeFileSync(profilePath, JSON.stringify(profileData, null, 2));
-        profileEmbed = updateClockedInStatus(profileEmbed, profileData.clockedIn);
-
-        if (profileData.clockedIn) {
-          clockedInUsers.add(viewingUserId);
-        } else {
-          clockedInUsers.delete(viewingUserId);
-        }
-
-        const updatedButtonRow = new ActionRowBuilder()
-          .addComponents(
-            new ButtonBuilder()
-              .setCustomId('editProfile')
-              .setLabel('Edit Profile')
-              .setStyle(ButtonStyle.Secondary)
-          );
-
-        if (isStaff) {
-          updatedButtonRow.addComponents(
-            new ButtonBuilder()
-              .setCustomId('clockInOut')
-              .setLabel(profileData.clockedIn ? 'Clock Out' : 'Clock In')
-              .setStyle(ButtonStyle.Secondary)
-          );
-
-          if (supportbot.Ticket.ClaimTickets.Enabled) {
-            updatedButtonRow.addComponents(
-              new ButtonBuilder()
-                .setCustomId('viewTicketStats')
-                .setLabel('View Ticket Stats')
-                .setStyle(ButtonStyle.Secondary)
-            );
-          }
-        }
-
-        await i.update({ embeds: [profileEmbed], components: [updatedButtonRow] });
-
-        let clockedinout = new EmbedBuilder()
-          .setTitle(profileData.clockedIn ? 'Clocked In!' : 'Clocked Out!') 
-          .setDescription(profileData.clockedIn ? 'You have successfully clocked in.' : 'You have successfully clocked out.')
-          .setColor(supportbot.Embed.Colours.General)
-
-        await interaction.followUp({ embeds: [clockedinout], ephemeral: true });
-      }
-
-      if (i.customId === 'viewTicketStats') {
-        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === viewingUserId);
-        const ticketsOpen = ticketsClaimed.filter(t => t.open);
-        const totalTickets = ticketsClaimed.length;
-
-        let totalResponseTime = 0;
-        let responseCount = 0;
-
-        ticketsClaimed.forEach(ticket => {
-          if (ticket.claimedAt && ticket.createdAt) {
-            const responseTime = new Date(ticket.claimedAt) - new Date(ticket.createdAt);
-            totalResponseTime += responseTime;
-            responseCount++;
-          }
-        });
-
-        const averageResponseTime = responseCount ? totalResponseTime / responseCount : 0;
-        const averageResponseTimeMinutes = Math.round(averageResponseTime / 60000);
-
-        const statsEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.TicketStats.Title)
-          .setDescription(`> Ticket stats for <@${viewingUserId}>`)
-          .setColor(supportbot.Embed.Colours.General)
-          .addFields(
-            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
-            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
-            { name: msgconfig.TicketStats.ResponseTime, value: `${averageResponseTimeMinutes} minutes`, inline: false }
-          );
-
-        const statsButtonRow = new ActionRowBuilder()
-          .addComponents(
-            new ButtonBuilder()
-              .setCustomId('showOpenTickets')
-              .setLabel('Show Open Tickets')
-              .setStyle(ButtonStyle.Secondary),
-            new ButtonBuilder()
-              .setCustomId('backToProfile')
-              .setLabel('Back to Profile')
-              .setStyle(ButtonStyle.Secondary)
-          );
-
-        await i.update({ embeds: [statsEmbed], components: [statsButtonRow] });
-      }
-
-      if (i.customId === 'showOpenTickets') {
-        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-        const ticketsOpen = TicketData.tickets.filter(t => t.claimedBy === viewingUserId && t.open);
-
-        const openTicketsEmbed = new EmbedBuilder()
-          .setTitle('Active Tickets')
-          .setDescription(ticketsOpen.map(t => `<#${t.id}>`).join('\n') || 'No active tickets.')
-          .setColor(supportbot.Embed.Colours.General);
-
-        const openTicketsButtonRow = new ActionRowBuilder()
-          .addComponents(
-            new ButtonBuilder()
-              .setCustomId('backToStats')
-              .setLabel('Back to Stats')
-              .setStyle(ButtonStyle.Secondary)
-          );
-
-        await i.update({ embeds: [openTicketsEmbed], components: [openTicketsButtonRow] });
-      }
-
-      if (i.customId === 'backToStats') {
-        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === viewingUserId);
-        const ticketsOpen = ticketsClaimed.filter(t => t.open);
-        const totalTickets = ticketsClaimed.length;
-
-        let totalResponseTime = 0;
-        let responseCount = 0;
-
-        ticketsClaimed.forEach(ticket => {
-          if (ticket.claimedAt && ticket.createdAt) {
-            const responseTime = new Date(ticket.claimedAt) - new Date(ticket.createdAt);
-            totalResponseTime += responseTime;
-            responseCount++;
-          }
-        });
-
-        const averageResponseTime = responseCount ? totalResponseTime / responseCount : 0;
-        const averageResponseTimeMinutes = Math.round(averageResponseTime / 60000);
-
-        const statsEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.TicketStats.Title)
-          .setDescription(`> Ticket stats for <@${viewingUserId}>`)
-          .setColor(supportbot.Embed.Colours.General)
-          .addFields(
-            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
-            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
-            { name: msgconfig.TicketStats.ResponseTime, value: `${averageResponseTimeMinutes} minutes`, inline: false }
-          );
-
-        const statsButtonRow = new ActionRowBuilder()
-          .addComponents(
-            new ButtonBuilder()
-              .setCustomId('showOpenTickets')
-              .setLabel('Show Open Tickets')
-              .setStyle(ButtonStyle.Secondary),
-            new ButtonBuilder()
-              .setCustomId('backToProfile')
-              .setLabel('Back to Profile')
-              .setStyle(ButtonStyle.Secondary)
-          );
-
-        await i.update({ embeds: [statsEmbed], components: [statsButtonRow] });
-      }
-
-      if (i.customId === 'backToProfile') {
-        await i.update({ embeds: [profileEmbed], components: buttonRow.components.length > 0 ? [buttonRow] : [] });
-      }
-    });
-  }
-});
-
-module.exports.clockedInUsers = clockedInUsers;

Commands/removeUser.js

@@ -1,134 +0,0 @@
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandOptionType,
-  ApplicationCommandType,
-  ChannelType,
-  ActionRowBuilder,
-  ButtonBuilder,
-  ButtonStyle,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.RemoveUser.Command,
-  description: cmdconfig.RemoveUser.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "user",
-      description: "The user to remove",
-      type: ApplicationCommandOptionType.User,
-      required: true,
-    },
-  ],
-  permissions: cmdconfig.RemoveUser.Permission,
-
-  async run(interaction) {
-
-    const { getRole } = interaction.client;
-    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-    if (!SupportStaff || !Admin) {
-      return interaction.reply(
-        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
-      );
-    }
-
-    const NoPerms = new EmbedBuilder()
-      .setTitle("Invalid Permissions!")
-      .setDescription(
-        `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-      )
-      .setColor(supportbot.Embed.Colours.Warn);
-
-    if (
-      !interaction.member.roles.cache.has(SupportStaff.id) &&
-      !interaction.member.roles.cache.has(Admin.id)
-    ) {
-      return interaction.reply({ embeds: [NoPerms] });
-    }
-
-    const userToRemove = interaction.options.getUser("user");
-    const ticketChannel = interaction.channel;
-    const ticketDataPath = "./Data/TicketData.json";
-
-    // Check if the channel is a ticket thread or text channel based on TicketType
-    if (
-      (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
-      (supportbot.Ticket.TicketType === "channels" && ticketChannel.type !== ChannelType.GuildText)
-    ) {
-      const onlyInTicket = new EmbedBuilder()
-        .setTitle(msgconfig.RemoveUser.NotInTicket_Title)
-        .setDescription(msgconfig.RemoveUser.NotInTicket_Description)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      return interaction.reply({
-        embeds: [onlyInTicket],
-        ephemeral: true,
-      });
-    }
-
-    try {
-      // Remove user from thread or channel based on TicketType
-      if (supportbot.Ticket.TicketType === "threads") {
-        await ticketChannel.members.remove(userToRemove.id); // For threads
-      } else if (supportbot.Ticket.TicketType === "channels") {
-        await ticketChannel.permissionOverwrites.delete(userToRemove.id); // For channels
-      }
-
-      // Update the ticket data
-      const ticketData = JSON.parse(fs.readFileSync(ticketDataPath, "utf8"));
-      const ticketIndex = ticketData.tickets.findIndex((t) => t.id === ticketChannel.id);
-      if (ticketIndex !== -1) {
-        const subUsers = ticketData.tickets[ticketIndex].subUsers;
-        const userIndex = subUsers.indexOf(userToRemove.id);
-        if (userIndex !== -1) {
-          subUsers.splice(userIndex, 1);
-          fs.writeFileSync(ticketDataPath, JSON.stringify(ticketData, null, 4));
-        }
-      }
-
-      const removedEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.RemoveUser.Removed_Title)
-        .setDescription(msgconfig.RemoveUser.Removed_Message)
-        .setColor(supportbot.Embed.Colours.Success);
-
-      await interaction.reply({
-        embeds: [removedEmbed],
-        ephemeral: true,
-      });
-
-      const removedFromTicketEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.RemoveUser.RemovedFromTicket_Title)
-        .setDescription(msgconfig.RemoveUser.RemovedFromTicket_Description.replace(
-          "%channel_link%",
-          `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
-        ))
-        .setColor(supportbot.Embed.Colours.General);
-
-      await userToRemove.send({
-        embeds: [removedFromTicketEmbed],
-      });
-
-    } catch (err) {
-      console.error("Error removing user from the ticket:", err);
-
-      const errorEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.RemoveUser.Error_Title)
-        .setDescription(msgconfig.RemoveUser.Error_Removing)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      await interaction.reply({
-        embeds: [errorEmbed],
-        ephemeral: true,
-      });
-    }
-  },
-});

Commands/suggest.js

@@ -1,115 +0,0 @@
-const fs = require("fs");
-const Discord = require("discord.js");
-const yaml = require("js-yaml");
-
-// Load configurations
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-// Ensure suggestions file exists and is correctly loaded
-let suggestions;
-try {
-  suggestions = require("../Data/SuggestionData.json");
-} catch (error) {
-  suggestions = {};
-}
-
-module.exports = new Command({
-  name: cmdconfig.Suggestion.Command,
-  description: cmdconfig.Suggestion.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "suggestion",
-      description: "Create a Suggestion",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: true,
-    },
-  ],
-  permissions: cmdconfig.Suggestion.Permission,
-
-  async run(interaction) {
-    const { getChannel } = interaction.client;
-
-    const suggestChannel = await getChannel(
-      supportbot.Suggestions.Channel,
-      interaction.guild
-    );
-
-    const NoChannel = new Discord.EmbedBuilder()
-      .setTitle("Missing Channel!")
-      .setDescription(msgconfig.Error.InvalidChannel)
-      .setColor(supportbot.Embed.Colours.Error);
-
-    if (!suggestChannel) return interaction.reply({ embeds: [NoChannel] });
-
-    let suggestion = interaction.options.getString("suggestion");
-
-    const SuggestEmbed = new Discord.EmbedBuilder()
-      .addFields(
-        { name: "Suggestion", value: suggestion, inline: true },
-        { name: "From", value: `<@${interaction.user.id}>` },
-        { name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`, value: "0", inline: true },
-        { name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`, value: "0", inline: true }
-      )
-      .setThumbnail(interaction.user.displayAvatarURL())
-      .setFooter({
-        text: supportbot.Embed.Footer,
-        iconURL: interaction.user.displayAvatarURL(),
-      })
-      .setColor(supportbot.Embed.Colours.General);
-
-    const UpvoteButton = new Discord.ButtonBuilder()
-      .setCustomId("upvote")
-      .setEmoji(supportbot.Suggestions.UpvoteEmoji)
-      .setStyle(supportbot.Suggestions.Buttons.Upvote);
-
-    const DownvoteButton = new Discord.ButtonBuilder()
-      .setCustomId("downvote")
-      .setEmoji(supportbot.Suggestions.DownvoteEmoji)
-      .setStyle(supportbot.Suggestions.Buttons.Downvote);
-
-    const RemoveVoteButton = new Discord.ButtonBuilder()
-      .setCustomId("removevote")
-      .setLabel(supportbot.Suggestions.Buttons.RemoveVote_Title)
-      .setStyle(supportbot.Suggestions.Buttons.RemoveVote); // Red button
-
-    const row = new Discord.ActionRowBuilder().addComponents(UpvoteButton, DownvoteButton, RemoveVoteButton);
-
-    const suggestionMsg = await suggestChannel.send({ embeds: [SuggestEmbed], components: [row] });
-
-    suggestions[suggestionMsg.id] = {
-      suggestion: suggestion,
-      author: interaction.user.id,
-      upvotes: [],
-      downvotes: []
-    };
-
-    fs.writeFileSync("./Data/SuggestionData.json", JSON.stringify(suggestions, null, 2));
-
-    if (supportbot.Suggestions.Threads.Enabled) {
-      await suggestionMsg.startThread({
-        name: supportbot.Suggestions.Threads.Title,
-        autoArchiveDuration: 60,
-        type: Discord.ChannelType.PublicThread,
-        reason: supportbot.Suggestions.Threads.Reason,
-      });
-    }
-
-    const Submitted = new Discord.EmbedBuilder()
-      .setTitle(`${msgconfig.Suggestions.Sent_Title}`)
-      .setDescription(`${msgconfig.Suggestions.Sent}`)
-      .addFields(
-        { name: "Sent to:", value: `<#${suggestChannel.id}>` },
-      )
-      .setColor(supportbot.Embed.Colours.Success);
-
-    await interaction.reply({ 
-      ephemeral: true, 
-      embeds: [Submitted] 
-    });
-  },
-});

Commands/ticket.js

@@ -1,550 +0,0 @@
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandOptionType,
-  ApplicationCommandType,
-  ChannelType,
-  ActionRowBuilder,
-  ButtonBuilder,
-  StringSelectMenuBuilder,
-  StringSelectMenuOptionBuilder,
-  ButtonStyle,
-  MessageCollector,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const panelconfig = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-const TicketNumberID = require("../Structures/TicketID.js");
-
-async function isBlacklisted(userId) {
-  let blacklistData;
-  try {
-    blacklistData = JSON.parse(fs.readFileSync("./Data/BlacklistedUsers.json", "utf8"));
-  } catch (error) {
-    console.error("Error reading BlacklistedUsers.json:", error);
-    return false; 
-  }
-  
-  if (!blacklistData || !Array.isArray(blacklistData.blacklistedUsers)) {
-    console.error("blacklistedUsers is not defined or is not an array");
-    return false;
-  }
-  
-  return blacklistData.blacklistedUsers.includes(userId);
-}
-
-async function getClockedInUsers(guild) {
-  const clockedInUsers = new Set();
-
-  const profilesDir = './Data/Profiles';
-  const profileFiles = fs.readdirSync(profilesDir);
-
-  for (const file of profileFiles) {
-    const profileData = JSON.parse(fs.readFileSync(`${profilesDir}/${file}`, "utf8"));
-    if (profileData.clockedIn) {
-      const userId = file.replace('.json', '');
-      const member = await guild.members.fetch(userId);
-      if (member) clockedInUsers.add(member.id);
-    }
-  }
-  return clockedInUsers;
-}
-
-async function askTicketQuestions(ticketChannel, interaction, questions) {
-  const answers = [];
-  let questionIndex = 0;
-
-  const sendNextQuestion = async () => {
-    if (questionIndex < questions.length) {
-
-      const questionsEmbed = new EmbedBuilder()
-        .setDescription(`**${questionIndex + 1}.** ${questions[questionIndex]}`)
-        .setColor(supportbot.Embed.Colours.General)
-
-      const questionMessage = await ticketChannel.send({
-        embeds: [questionsEmbed], 
-      });
-
-      const collector = new MessageCollector(ticketChannel, {
-        filter: (m) => m.author.id === interaction.user.id,
-        max: 1,
-        time: 60000,
-      });
-
-      collector.on("collect", async (message) => {
-        answers.push({ question: questions[questionIndex], answer: message.content });
-        questionIndex++;
-        await message.delete();
-        await questionMessage.delete();
-        sendNextQuestion();
-      });
-
-    } else {
-
-      const summaryEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.Ticket.TicketQuestions.Details.Title)
-        .setDescription(msgconfig.Ticket.TicketQuestions.Details.Description.replace('%user%', interaction.user.id))
-        .setColor(supportbot.Embed.Colours.General)
-        .addFields(
-          answers.map((a) => ({
-            name: `Q: ${a.question}`,
-            value: `A: ${a.answer}`,
-            inline: false,
-          }))
-        )
-        .setTimestamp();
-
-      await ticketChannel.send({ 
-        embeds: [summaryEmbed] 
-      });
-    }
-  };
-
-  // Start asking the first question
-  sendNextQuestion();
-}
-
-async function assignTicketToUser(ticketChannel, Staff, Admin, interaction, attempts = 0) {
-
-  try {
-    const clockedInUsers = await getClockedInUsers(interaction.guild);
-
-    if (clockedInUsers.size === 0 || attempts >= 2) {
-      const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
-      if (claimChannel) {
-        const claimEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
-          .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage)
-          .setColor(supportbot.Embed.Colours.General);
-
-        const claimButton = new ButtonBuilder()
-          .setCustomId(`claimticket-${ticketChannel.id}`)
-          .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle || 'Claim Ticket')
-          .setStyle(ButtonStyle.Primary);
-
-        const row = new ActionRowBuilder().addComponents(claimButton);
-
-        const claimMessage = await claimChannel.send({
-          content: `<@&${Staff.id}> <@&${Admin.id}>`,
-          embeds: [claimEmbed],
-          components: [row],
-        });
-
-        const filter = i => i.customId === `claimticket-${ticketChannel.id}` && i.member.roles.cache.has(Staff.id);
-        const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
-
-        collector.on('collect', async i => {
-          await ticketChannel.send({ content: `<@${i.user.id}> has claimed the ticket.` });
-        });
-
-        collector.on('end', async collected => {
-          if (collected.size === 0) {
-            await claimMessage.delete();
-
-            await claimChannel.send({
-              content: `Ticket is still unclaimed. \nCC: [<@&${Staff.id}> <@&${Admin.id}]`,
-              embeds: [new EmbedBuilder().setDescription(`Ticket is still unclaimed: <#${ticketChannel.id}>`).setColor(supportbot.Embed.Colours.Warn)],
-            });
-          }
-        });
-
-        return null;
-      } else {
-        console.error("Claim channel not found");
-        return null;
-      }
-    }
-
-    const clockedInArray = Array.from(clockedInUsers);
-    const assignedUserId = clockedInArray[Math.floor(Math.random() * clockedInArray.length)];
-    const assignedUser = await interaction.guild.members.fetch(assignedUserId);
-
-    const claimEmbed = new EmbedBuilder()
-      .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
-      .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage.replace('%user%', interaction.user.id))
-      .setColor(supportbot.Embed.Colours.General);
-
-    const claimButton = new ButtonBuilder()
-      .setCustomId(`claimticket-${ticketChannel.id}`)
-      .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle || 'Claim Ticket')
-      .setStyle(ButtonStyle.Primary);
-
-    const row = new ActionRowBuilder().addComponents(claimButton);
-
-    const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
-    if (!claimChannel) {
-      console.error("Claim channel not found");
-      return null;
-    }
-
-    const claimMessage = await claimChannel.send({
-      content: `${assignedUser}`,
-      embeds: [claimEmbed],
-      components: [row],
-    });
-
-    const filter = i => i.customId === `claimticket-${ticketChannel.id}` && i.user.id === assignedUserId;
-    const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
-
-    collector.on('collect', async i => {
-      await ticketChannel.send({ content: `<@${assignedUserId}>` }).then(msg => setTimeout(() => msg.delete(), 5000));
-    });
-
-    collector.on('end', async collected => {
-      if (collected.size === 0) {
-        await claimMessage.delete();
-
-        if (attempts >= 1) {
-          await claimChannel.send({
-            content: `No one claimed the ticket. Tagging roles: <@&${Staff.id}> <@&${Admin.id}>`,
-            embeds: [new EmbedBuilder().setDescription(`Ticket is still unclaimed: <#${ticketChannel.id}>`).setColor(supportbot.Embed.Colours.Warn)],
-          });
-
-          const claimEmbed = new EmbedBuilder()
-            .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
-            .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage)
-            .setColor(supportbot.Embed.Colours.General);
-
-          const claimButton = new ButtonBuilder()
-            .setCustomId(`claimticket-${ticketChannel.id}`)
-            .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle)
-            .setEmoji(supportbot.Ticket.ClaimTickets.ButtonEmoji)
-            .setStyle(ButtonStyle.Primary);
-
-          const row = new ActionRowBuilder().addComponents(claimButton);
-
-          const claimMessage = await claimChannel.send({
-            embeds: [claimEmbed],
-            components: [row],
-          });
-
-          const filter = i => i.customId === `claimticket-${ticketChannel.id}` && i.member.roles.cache.has(Staff.id);
-          const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
-
-          collector.on('collect', async i => {
-            console.log(`Ticket ${ticketChannel.id} claimed by user ${i.user.id}`);
-            await ticketChannel.member.add(i.user.id);
-          });
-
-          collector.on('end', async collected => {
-            if (collected.size === 0) {
-              console.log(`No one claimed the ticket (${ticketChannel.id}), notifying all staff`);
-              await claimMessage.delete();
-
-              await claimChannel.send({
-                content: `No one claimed the ticket. Tagging roles: <@&${Staff.id}> <@&${Admin.id}>`,
-              });
-            }
-          });
-        } else {
-          const ReassigningEmbed = new EmbedBuilder()
-            .setTitle(msgconfig.Ticket.ClaimTickets.ReassigningTitle)
-            .setDescription(msgconfig.Ticket.ClaimTickets.ReassigningMessage.replace('%user%', assignedUserId))
-            .setColor(supportbot.Embed.Colours.General);
-
-          await claimChannel.send({ embeds: [ReassigningEmbed], components: [] });
-          await assignTicketToUser(ticketChannel, Staff, Admin, interaction, attempts + 1);
-        }
-      }
-    });
-
-    return assignedUserId;
-  } catch (error) {
-    console.error("Error in assignTicketToUser function:", error);
-    if (error instanceof CombinedError) {
-      console.error("CombinedError details:", error.errors);
-    }
-    return null;
-  }
-}
-
-module.exports = new Command({
-  name: cmdconfig.OpenTicket.Command,
-  description: cmdconfig.OpenTicket.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "reason",
-      description: "Ticket Reason",
-      type: ApplicationCommandOptionType.String,
-    },
-  ],
-  permissions: cmdconfig.OpenTicket.Permission,
-
-  async run(interaction) {
-    
-    try {
-
-      if (await isBlacklisted(interaction.user.id)) {
-        return interaction.reply({
-          content: msgconfig.Ticket.Blacklisted,
-          ephemeral: true,
-        });
-      }
-
-      let TicketReason = null;
-      if (supportbot.Ticket.TicketReason) {
-        TicketReason = interaction.reason || null; // Retrieve the reason from the interaction object
-      }
-
-      let TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-      const { getRole, getChannel } = interaction.client;
-      let User = interaction.guild.members.cache.get(interaction.user.id);
-
-      if (
-        supportbot.Ticket.TicketsPerUser &&
-        TicketData.tickets.filter((t) => t.user === interaction.user.id && t.open).length >= supportbot.Ticket.TicketsPerUser
-      ) {
-        return interaction.reply({
-          embeds: [
-            {
-              title: "Too Many Tickets!",
-              description: `You can't have more than ${supportbot.Ticket.TicketsPerUser} open tickets!`,
-              color: supportbot.Embed.Colours.Warn,
-            },
-          ],
-          ephemeral: true,
-        });
-      }
-
-      let ticketNumberID = await TicketNumberID.pad();
-      const TicketSubject = TicketReason || msgconfig.Ticket.InvalidSubject;
-
-      const TicketExists = new EmbedBuilder()
-        .setTitle("Ticket Exists!")
-        .setDescription(msgconfig.Ticket.TicketExists);
-
-      if (
-        await interaction.guild.channels.cache.find(
-          (ticketChannel) => ticketChannel.name === `${supportbot.Ticket.Channel}${ticketNumberID}`
-        )
-      ) {
-        return await interaction.reply({
-          embeds: [TicketExists],
-          ephemeral: true,
-        });
-      }
-
-      const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-      if (!Staff || !Admin)
-        return interaction.reply({
-          content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
-          ephemeral: true,
-        });
-
-      let ticketChannel;
-
-      if (supportbot.Ticket.TicketType === "threads") {
-        const TicketHome = interaction.guild.channels.cache.find(
-          (c) => c.name === supportbot.Ticket.TicketHome || c.id === supportbot.Ticket.TicketHome
-        );
-
-        const channel = await getChannel(supportbot.Ticket.TicketHome, interaction.guild);
-        ticketChannel = await channel.threads.create({
-          name: `${supportbot.Ticket.Channel}${ticketNumberID}`,
-          type: ChannelType.PrivateThread,
-          parent: TicketHome,
-          autoArchiveDuration: 60,
-          reason: 'support ticket',
-        });
-      } else if (supportbot.Ticket.TicketType === "channels") {
-        const category = interaction.guild.channels.cache.find(
-          (c) => c.name === supportbot.Ticket.TicketChannelsCategory || c.id === supportbot.Ticket.TicketChannelsCategory
-        );
-
-        if (!category) {
-          return interaction.reply({
-            content: "The ticket category does not exist!",
-            ephemeral: true,
-          });
-        }
-
-        ticketChannel = await interaction.guild.channels.create({
-          name: `${supportbot.Ticket.Channel}${ticketNumberID}`,
-          type: ChannelType.GuildText,
-          parent: category.id,
-          reason: 'support ticket',
-        });
-
-        // Move to secondary category if the primary one is full
-        if (category.children.size >= 50) {
-          const secondaryCategory = interaction.guild.channels.cache.find(
-            (c) => c.name === supportbot.Ticket.TicketChannelsCategory2 || c.id === supportbot.Ticket.TicketChannelsCategory2
-          );
-
-          if (secondaryCategory) {
-            await ticketChannel.setParent(secondaryCategory.id);
-          } else {
-            return interaction.reply({
-              content: "The secondary ticket category does not exist!",
-              ephemeral: true,
-            });
-          }
-        }
-      }
-
-      // Assign ticket to a user if claiming tickets is enabled
-      if (supportbot.Ticket.ClaimTickets.Enabled) {
-        const assignedUserId = await assignTicketToUser(ticketChannel, Staff, Admin, interaction);
-        if (!assignedUserId) {
-          const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
-        }
-      }
-
-      if (supportbot.Ticket.TicketType === "threads") {
-        await ticketChannel.members.add(interaction.user.id); 
-
-    } else if (supportbot.Ticket.TicketType === "channels") {
-
-        await ticketChannel.permissionOverwrites.create(interaction.user.id, {
-            ViewChannel: true,
-            SendMessages: true,
-            ReadMessageHistory: true,
-        }); 
-
-        await ticketChannel.permissionOverwrites.create(Admin, {
-          ViewChannel: true,
-          SendMessages: true,
-          ReadMessageHistory: true,
-      }); 
-
-        await ticketChannel.permissionOverwrites.create(interaction.guild.roles.everyone, {
-          ViewChannel: false,
-        }); 
-    }
-    
-      // Ask questions to the user after the ticket is opened
-      if (supportbot.Ticket.Questions.Enabled) {
-        const questions = supportbot.Ticket.Questions.List || [];
-        if (questions.length > 0) {
-          await askTicketQuestions(ticketChannel, interaction, questions);
-        }
-      }
-
-      // Save ticket data
-      TicketData.tickets.push({
-        id: ticketChannel.id,
-        name: ticketChannel.name,
-        user: interaction.user.id,
-        number: ticketNumberID,
-        reason: TicketSubject,
-        open: true,
-        subUsers: [],
-        createdAt: new Date().toISOString(),
-        claimedAt: null,
-      });
-
-      fs.writeFileSync(
-        "./Data/TicketData.json",
-        JSON.stringify(TicketData, null, 4),
-        (err) => {
-          if (err) console.error(err);
-        }
-      );
-
-      // Notify the user that the ticket was created
-      const CreatedTicket = new EmbedBuilder()
-        .setDescription(
-          msgconfig.Ticket.TicketCreatedAlert.replace(/%ticketauthor%/g, interaction.user.id)
-            .replace(/%ticketid%/g, ticketChannel.id)
-            .replace(/%ticketusername%/g, interaction.user.username)
-            .replace(/%ticketreason%/g, TicketSubject)
-        )
-        .setColor(supportbot.Embed.Colours.General);
-      await interaction.reply({ embeds: [CreatedTicket], ephemeral: true });
-
-      // Create the ticket message
-      const TicketMessage = new EmbedBuilder()
-        .setAuthor({
-          name: msgconfig.Ticket.TicketAuthorTitle.replace(/%ticketauthor%/g, interaction.user.id)
-            .replace(/%ticketid%/g, ticketChannel.id)
-            .replace(/%ticketusername%/g, interaction.user.username),
-          iconURL: interaction.user.displayAvatarURL(),
-        })
-        .setTitle(
-          msgconfig.Ticket.TicketTitle.replace(/%ticketauthor%/g, interaction.user.id)
-            .replace(/%ticketid%/g, ticketChannel.id)
-            .replace(/%ticketusername%/g, interaction.user.username)
-        )
-        .setDescription(
-          msgconfig.Ticket.TicketMessage.replace(/%ticketauthor%/g, interaction.user.id)
-            .replace(/%ticketid%/g, ticketChannel.id)
-            .replace(/%ticketusername%/g, interaction.user.username)
-            .replace(/%ticketreason%/g, TicketSubject)
-        )
-        .setColor(supportbot.Embed.Colours.General);
-
-      if (supportbot.Ticket.TicketReason && TicketReason) {
-        TicketMessage.addFields(
-          { name: "Reason", value: TicketReason, inline: false }
-        );
-      }
-
-      // Create the control panel
-      const SelectMenus = new StringSelectMenuBuilder()
-      .setCustomId("ticketcontrolpanel")
-      .setPlaceholder("Ticket Control Panel")
-      .addOptions(
-        new StringSelectMenuOptionBuilder()
-          .setLabel("Close")
-          .setDescription("Close the ticket.")
-          .setEmoji(supportbot.SelectMenus.Tickets.CloseEmoji)
-          .setValue("ticketclose"),
-        new StringSelectMenuOptionBuilder()
-          .setLabel("Voice Channel")
-          .setDescription("Create a support voice channel.")
-          .setEmoji(supportbot.SelectMenus.Tickets.VCEmoji)
-          .setValue("supportvc"),
-        new StringSelectMenuOptionBuilder()
-          .setLabel("Archive")
-          .setDescription("Archive the ticket.")
-          .setEmoji(supportbot.SelectMenus.Tickets.ArchiveEmoji)
-          .setValue("archiveticket"),
-        ...(supportbot.Ticket.TicketType === "threads" ? [
-          new StringSelectMenuOptionBuilder()
-            .setLabel("Lock Ticket")
-            .setDescription("Lock the ticket.")
-            .setEmoji(supportbot.SelectMenus.Tickets.LockEmoji)
-            .setValue("lockticket")
-        ] : []), 
-        new StringSelectMenuOptionBuilder()
-          .setLabel("Rename Ticket")
-          .setDescription("Rename the ticket.")
-          .setEmoji(supportbot.SelectMenus.Tickets.RenameEmoji)
-          .setValue("renameticket")
-      );
-
-        if (supportbot.Ticket.TicketType === "threads") {
-          SelectMenus.addOptions(
-            new StringSelectMenuOptionBuilder()
-              .setLabel("Enable Invites")
-              .setDescription("Enable invites.")
-              .setEmoji(supportbot.SelectMenus.Tickets.EnableInvitesEmoji)
-              .setValue("enableinvites"),
-            new StringSelectMenuOptionBuilder()
-              .setLabel("Disable Invites")
-              .setDescription("Disable invites.")
-              .setEmoji(supportbot.SelectMenus.Tickets.DisableInvitesEmoji)
-              .setValue("disableinvites"),
-          );
-        }
-
-      const row2 = new ActionRowBuilder().addComponents(SelectMenus);
-
-      await ticketChannel.send({
-        embeds: [TicketMessage],
-        components: [row2],
-      });
-
-      
-    } catch (error) {
-      console.error("Error in run method:", error);
-    }
-  },
-});

Commands/ticketpanel.js

@@ -1,120 +0,0 @@
-// ticketpanel.js
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandType,
-  ActionRowBuilder,
-  ButtonBuilder,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const panelconfig = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.TicketPanel.Command,
-  description: cmdconfig.TicketPanel.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [],
-  permissions: cmdconfig.TicketPanel.Permission,
-
-  async run(interaction) {
-    if (!panelconfig.Panel) {
-      console.log(
-        "\u001b[31m",
-        `[TICKET PANEL]`,
-        "\u001b[33m",
-        "Ticket Panel is not setup, You can set this in", `\u001b[31m`, '/Configs/ticket-panel.yml', `\n  `,
-      );
-      return interaction.reply({
-        content: "Ticket Panel is not set up. Please configure it in `/Configs/ticket-panel.yml`.",
-        ephemeral: true,
-      });
-    }
-
-    const { getChannel } = interaction.client;
-
-    const channel = await getChannel(
-      supportbot.Ticket.TicketHome,
-      interaction.guild
-    );
-
-    if (!channel) {
-      console.log(`[TICKET PANEL] ${channelName} channel not found. Please check your config file.`);
-      return interaction.reply({
-        content: `${channelName} channel not found. Please check your config file.`,
-        ephemeral: true,
-      });
-    }
-
-    const panelid = JSON.parse(fs.readFileSync("./Data/ticket-panel-id.json", "utf8"));
-
-    try {
-      await channel.messages.fetch(panelid.TicketPanelID);
-      return interaction.reply({
-        content: "Ticket panel message already exists.",
-        ephemeral: true,
-      });
-    } catch (error) {
-      let embed = new EmbedBuilder()
-        .setTitle(panelconfig.PanelTitle)
-        .setColor(panelconfig.PanelColour)
-        .setFooter({
-          text: supportbot.Embed.Footer,
-          iconURL: interaction.user.displayAvatarURL(),
-        });
-
-      if (panelconfig.TicketPanel_Description) {
-        embed.setDescription(panelconfig.PanelMessage);
-      }
-
-      if (panelconfig.TicketPanel_Thumbnail) {
-        embed.setThumbnail(panelconfig.PanelThumbnail);
-      }
-
-      if (panelconfig.TicketPanel_Image) {
-        embed.setImage(panelconfig.PanelImage);
-      }
-
-      const createTicketButton = new ButtonBuilder()
-        .setCustomId("createticket")
-        .setLabel(panelconfig.Button.Text)
-        .setEmoji(panelconfig.Button.Emoji)
-        .setStyle(panelconfig.Button.Color);
-
-      let row = new ActionRowBuilder().addComponents(createTicketButton);
-
-      try {
-        const message = await channel.send({
-          embeds: [embed],
-          components: [row],
-        });
-
-        let data = {
-          id: panelid.id,
-          TicketPanelID: message.id,
-        };
-
-        fs.writeFileSync(
-          "./Data/ticket-panel-id.json",
-          JSON.stringify(data),
-          "utf8"
-        );
-
-        return interaction.reply({
-          content: "Ticket panel message has been sent!",
-          ephemeral: true,
-        });
-      } catch (e) {
-        console.log("Error sending message:", e);
-        return interaction.reply({
-          content: "An error occurred while sending the ticket panel message.",
-          ephemeral: true,
-        });
-      }
-    }
-  },
-});

Commands/translate.js

@@ -1,117 +0,0 @@
-// SupportBot | Emerald Services
-// Translate Command
-
-const fs = require("fs");
-
-const Discord = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(
-  fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-)
-
-const Command = require("../Structures/Command.js");
-const translate = require("@vitalets/google-translate-api");
-
-module.exports = new Command({
-  name: cmdconfig.Translate.Command,
-  description: cmdconfig.Translate.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
-  options: [
-    {
-      type: Discord.ApplicationCommandOptionType.String,
-      name: "language",
-      description: "A 2 letter language code",
-      required: true,
-    },
-    {
-      type: Discord.ApplicationCommandOptionType.String,
-      name: "text",
-      description: "The text to translate",
-      required: true,
-    }, // The input text for the translation
-  ],
-  permissions: cmdconfig.Translate.Permission, // The permission the user/role at least requires
-
-  async run(interaction) {
-    let disableCommand = true;
-
-    const { getRole } = interaction.client;
-    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-    if (!SupportStaff || !Admin)
-    
-      return interaction.reply(
-        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
-      );
-
-      const NoPerms = new Discord.EmbedBuilder()
-      .setTitle("Invalid Permissions!")
-      .setDescription(
-        `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-      )
-      .setColor(supportbot.Embed.Colours.Warn);
-
-    if (
-      !interaction.member.roles.cache.has(SupportStaff.id) &&
-      !interaction.member.roles.cache.has(Admin.id)
-    )
-      return interaction.reply({ embeds: [NoPerms] });
-
-    const { getChannel } = interaction.client;
-    let lang = interaction.options.getString("language"); // Grab choice of language code by user
-    let url = "https://www.science.co.il/language/Codes.php"; // URL to all available language codes
-    let text = await interaction.options.getString("text"); // Grab the text to translate by the user
-    let translatelog = await getChannel(
-      supportbot.Translate.TranslateLog,
-      interaction.guild
-    ); // Grab the set logging channel for translations
-
-
-    // Return message if user has provided an invalid language code
-    const result = await translate(text, { to: lang }).catch(async (err) => {
-      if (err && err.code == 400) {
-        await interaction.reply({
-          embeds: [
-            new Discord.EmbedBuilder()
-              .setColor(supportbot.Embed.Colours.Warn)
-              .setTitle("Valid Language Codes")
-              .setURL(url)
-              .setDescription(
-                "Click the title to see which 2 letter language codes are valid."
-              ),
-          ],
-          ephemeral: true,
-        });
-      }
-    });
-    if (!result) return;
-
-    // Embed containing language code, original text and translated text
-    let transembed = new Discord.EmbedBuilder()
-      .setAuthor({ name: interaction.user.tag, iconURL: interaction.user.displayAvatarURL({ dynamic: true }) })
-      .setColor(supportbot.Embed.Colours.Success)
-      .setDescription(`**Translation to ${lang}**`)
-      .addFields(
-        { name: "Original text", value: text },
-        { name: "Translated text", value: result.text },
-      )
-      .setFooter({ text: `Author: ${interaction.user.id}` })
-      .setTimestamp();
-
-    // Send embed [transembed] with translated message to channel
-    await interaction.reply({ embeds: [transembed] });
-
-    // Send embed [transembed] to logging channel
-    await translatelog.send({ embeds: [transembed] });
-  },
-  
-})

Configs/commands.yml

@@ -48,18 +48,6 @@ AddUser:
   Description: "Add a user to a support ticket."
   Permission: ["SendMessages"]
   Enabled: true
-
-ForceAddUser:
-  Command: "forceadd"
-  Description: "Add a user to a support ticket by bypassing the invite system."
-  Permission: ["SendMessages"]
-  Enabled: true
-
-RemoveUser:
-  Command: "remove"
-  Description: "Remove a user from a support ticket."
-  Permission: ["SendMessages"]
-  Enabled: true
   
 CloseTicket:
   Command: "close"
@@ -67,12 +55,40 @@ CloseTicket:
   Permission: ["SendMessages"]
   Enabled: true
 
+TicketManage:
+  Command: "ticketmanage"
+  Description: "Manage an existing support ticket."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+  Close:
+    Command: "close"
+    Description: "Close a support ticket."
+
+  ForceAdd:
+    Command: "forceadd"
+    Description: "Add a user to a support ticket by bypassing the invite system."
+
+  ForceRemove:
+    Command: "forceremove"
+    Description: "Remove a user from a support ticket by bypassing the normal restrictions."
+
+  Rename:
+    Command: "rename"
+    Description: "Rename a support ticket by bypassing the normal restrictions."
+
 Suggestion:
   Command: "suggest"
   Description: "Create a suggestion."
   Permission: ["SendMessages"]
   Enabled: true
 
+SuggestionAdmin:
+  Command: "suggestadmin"
+  Description: "Update a suggestion’s status."
+  Permission: ['SendMessages']
+  # Disable "Suggestion" to disable this command.
+
 Embed:
   Command: "embed"
   Description: "Build a discord embed."
@@ -83,7 +99,7 @@ Translate:
   Command: "translate"
   Description: "Translate something to english"
   Permission: ["SendMessages"]
-  Enabled: false
+  Enabled: true
 
 UserInfo:
   Command: "userinfo"
@@ -149,3 +165,8 @@ HelpCommandDesc: "Get a list of all the commands."
 EmbedCommandDesc: "Send a message as an embed."
 SuggestCommandDesc: "Suggest a feature for the server."
 UserInfoCommandDesc: "Get info about a user."
+TicketManageDesc: "Manage an existing support ticket."
+TicketManageCloseDesc: "Close a support ticket."
+TicketManageForceAddDesc: "Add a user to a support ticket by bypassing the invite system."
+TicketManageForceRemoveDesc: "Remove a user from a support ticket by bypassing the normal restrictions."
+TicketManageForceRenameDesc: "Rename a support ticket by bypassing the normal restrictions."

Configs/messages.yml

@@ -22,27 +22,74 @@ Info:
   Description: "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand."
   Button: "Visit Site"
   URL: "https://docs.emeraldsrv.com"
-  Colour: "#f74343"
+  Colour: "#45b463"
 
 # ----------------------------
 # Welcome/Leave Messages
 # ----------------------------
 
 Welcome:
-  Embed:
-    Colour: "#f74343"
-    Title: "Welcome to ServerName"
-    Message: ":smile: %joined_user% has just landed!"
-    Thumbnail: "BOT"
+  Enabled: true
+  LayoutStyle: "modern" 
+  # Available Layout Styles
+  #  "modern" - For the new Discord v2 components
+  #  "classic" - Use the classic Discord look.
 
-    ImageEnabled: false
-    ImageURL: "https://animagelink.png/"
+  Embed:
+    Colour: "#45b463"
+    Title: "Welcome to ServerName"
+    Message: ":smile: %joined_user% has just landed!\n\n🔨 **Server Rules:** <#1202667199853232129>"
+    Icon:
+      Mode: "USER" # USER | BOT | CUSTOM
+      CustomURL: "https://example.com/custom.png"
+    Image:
+      Enabled: false
+      URL: "https://example.com/banner.png"
+    Buttons:
+      Enabled: true
+      List:
+        - label: "BuiltByBit"
+          style: "Link"
+          url: "https://your-website.com/how-to-play-java"
+          emoji: "⌨️"
+        - label: "GitHub"
+          style: "Link"
+          url: "https://your-website.com/how-to-play-bedrock"
+          emoji: "👾"
+        - label: "Tebex"
+          style: "Link"
+          url: "https://your-store.tebex.io/"
+          emoji: "🛒"
+
+  Modern:
+    Colour: "#45b463"
+    Title: "**Welcome to ServerName**"
+    Body: ":smile: %joined_user% has just landed!\n\n🔨 **Server Rules:** <#1202667199853232129>"
+    Icon:
+      Mode: "BOT" # USER | BOT | CUSTOM
+      CustomURL: "https://example.com/custom-icon.png"
+    Image:
+      Enabled: false
+      URL: "https://example.com/banner.png"
+    Buttons:
+      - label: "BuiltByBit"
+        style: "Link"
+        url: "https://your-website.com/how-to-play-java"
+        emoji: "⌨️"
+      - label: "GitHub"
+        style: "Link"
+        url: "https://your-website.com/how-to-play-bedrock"
+        emoji: "👾"
+      - label: "Tebex"
+        style: "Link"
+        url: "https://your-store.tebex.io/"
+        emoji: "🛒"
 
 Leave:
   Embed:
     Colour: "#f74343"
     Title: "Goodbye!"
-    Message: ":slight_frown: %joined_user% has recently dropped out!"
+    Message: ":slight_frown: %left_user% has recently dropped out!"
     Thumbnail: "BOT"
 
     ImageEnabled: false
@@ -70,8 +117,18 @@ Ticket:
 #  <@%ticketauthor%> - Tags the user who created the ticket.
 #  <#%ticketid%> - Mentions the ticket channel.
 
-  TicketAuthorTitle: "%ticketusername%'s Ticket"
-  TicketTitle: "Support Ticket"
+  # You can use Markdown formatting in this message:
+  # # Heading 1
+  # ## Heading 2
+  # ### Heading 3
+  # **Bold** text
+  # *Italic* text
+  # -# Small text
+  # - Bullet points
+  # Links: [text](https://example.com)
+
+  TicketAuthorTitle: "-# %ticketusername%'s Ticket"
+  TicketTitle: "## Support Ticket"
   TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
   TicketThumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
   TicketCreatedAlert: ":ticket: Ticked Created: <#%ticketid%>"
@@ -116,6 +173,22 @@ Ticket:
       Title: "Ticket Details"
       Description: "Questions by <@%user%>" # Use <@%user%> to display the username.
 
+  AIMode:
+    Title: "SupportBot AI"
+    Description: "Use the buttons below to enable or disable AI chat in this ticket."
+    EnabledMessage: "AI Mode has been enabled for this ticket."
+    DisabledMessage: "AI Mode has been disabled for this ticket."
+
+    ThreadWelcomeTitle: "SupportBot AI"
+    ThreadWelcomeMessage: "Hi! I’m SupportBot AI. You can chat with me here about your issue."
+    
+    EnableButton: "Enable AI Mode"
+    DisableButton: "Disable AI Mode"
+
+    TicketNotFound: "Ticket not found."
+    EnableError: "There was an error enabling SupportBot AI."
+    DisableError: "There was an error disabling SupportBot AI."
+
 # ----------------------------
 # Review Messages
 # ----------------------------
@@ -145,17 +218,6 @@ ReviewSystem:
     ReviewEmoji: "⭐"
     Color: "#f7a943"
 
-# ----------------------------
-# Profile Messages
-# ----------------------------
-
-TicketStats: 
-  OpenTickets: "✅ Open Tickets"
-  TotalTickets: "🎫 Total Tickets"
-  ResponseTime: "⏱️ Average Response Time"
-
-  Title: "Your Ticket Stats"
-
 # ----------------------------
 # Mod Command Messages
 # ----------------------------
@@ -268,8 +330,4 @@ Error:
   EntryAlreadyExists: ":warning: Cannot complete the action, as the entry already exists."
   EntryDoesNotExist: ":warning: Cannot complete the action, as the entry does not exist."
   ActionFailed: ":x: **Error!** An error occurred while processing your request. Please try again later."
-
-
-
-
-  
+  InvalidChannel: ":x: **Error!** The suggestions channel has not been set up correctly."

Configs/supportbot-ai.yml

@@ -1,39 +1,75 @@
 # -------------------------
 #   SupportBot AI
 #
-# In order to use the SupportBot AI, You need to setup an OpenAI Account. 
-# this can be done at https://platform.openai.com/
+# In order to use the SupportBot AI, You need to setup an OpenAI or Groq Developer Account. 
+# this can be done at https://platform.openai.com/ or https://groq.com/
 # -------------------------
 
 Enabled: true
 
 General:
+  Provider: "openai" 
+  Model: "gpt-5.4" 
+  Model_API_Key: "AI_API_KEY"
+  # Providers Available:
+  # "openai" - Use OpenAI's GPT models. Example: "gpt-5.4" "gpt-5-mini"
+  # "groq" - Use Groq's GroqAI models. Example: "meta-llama/llama-4-scout-17b-16e-instruct"
+
+  Tokens: 1200
+  
+  Temperature: 0.4
   Name: "SupportBot AI"
-  # What would you like to call your AI
-  Model: "gpt-4o-mini"
-  # You can see a list of OpenAI Models here: https://platform.openai.com/docs/models
-
-  Tokens: 400
-  # Max tokens you can set is 400
-  # For more information about tokens, go to https://openai.com/api/pricing/
-  OpenAI_Key: "OPEN_AI_API_KEY"
-  # To create an OpenAI API key, go to https://platform.openai.com/api-keys
-
 
   PastebinAPI_Key: "PASTEBIN_API_KEY"
-  # You can get your Pastebin API Key from https://pastebin.com
-  PastebinAPI_URL: "https://pastebin.com/api/api_post.php" 
+  PastebinAPI_URL: "https://pastebin.com/api/api_post.php"
+
+Style:
+  MessageType: "text" 
+  # Available Styles for AI:
+  # "embed" - AI responses will be sent as Discord embeds.
+  # "text" - AI responses will be sent as plain messages.
+  # "components_v2" - AI responses will be sent with the new components style.
+
+Features:
+  SuggestTickets: true # Should SupportBot AI suggest creating a ticket if the user needs more help?
 
 Channels:
-  AIChannel: "AI_BOT_CHANNEL"
-  # This is the channel where AI will respond in without needing to mention the bot.
+  AIChannel: "CHANNEL_ID"
 
 Embed:
-  Color: 0x0cc559  # 0x<hexcode>
-  Footer: "SupportBot | Developed by Emerald Development"
+  Color: "#45b463"
+  Footer: "SupportBot AI"
+
+Memory:
+  Enabled: true
+  StoreFacts: true
+  # StoreFacts - Enables saving important facts the AI learns.
+
+  StoreSummaries: true
+  # StoreSummaries - Enables saving conversation summaries.
+
+  MaxRecentMessages: 15
+  # MaxRecentMessages - Number of recent messages used for context.
+
+  Scope: "guild" # channel | guild
+  # Available Scopes for Memory:
+  # "channel" - Memory is per channel only.
+  # "guild" - Memory is shared across the server.
+
+CustomInstructions:
+  - "You are SupportBot AI made by Emerald Services"
+  - "You are built with DiscordJS/NodeJS and currently running on dev build 26.0 build 2"
+  - "You're current build can be found here https://github.com/Emerald-Services/SupportBot/tree/26.0"
+  - "You're main build can be found here https://builtbybit.com/resources/supportbot-free-advanced-ticket-bot.8940/ and Polymart at https://polymart.org/product/518/supportbot-1-discord-ticket-bot which is version 8.4"
+  - "dev build 26.0 build 2 includes all-new AI features for SupportBot such as memory system that allows you to remember facts and summaries of conversations, which can be used to provide better responses."
+  - "SupportBot AI also have a new tickets AI Mode which is enabled in supportbot.ymll, which allows you to assist users in support tickets and provide better responses based on the context of the ticket."
+  - "Your main purpose is to assist users in the support server and provide helpful responses to their questions and issues. Always be accurate and if you do not have answer then simply ask the person to create a ticket if they need more help."
+  #- "Add custom instructions here"
 
 Messages:
-  MessageTooLong: "The response was too long, so I've posted it here: {pastebin}"
-  ErrorResponse: "I didn't receive a proper response from OpenAI. Please try again later."
-  OpenAIError: "I'm having some trouble talking to SupportBot AI's Model, OpenAI. Please try again later."
-  AIDisabled: "I am disabled, You have enable me in `supportbot-ai.yml`"
+  ErrorResponse: "I couldn't generate a response."
+  AIError: "There was an error contacting the AI provider."
+  AIDisabled: "AI is currently disabled."
+  MessageTooLong: "My response was too long, so I uploaded it here: {pastebin}"
+  SuggestTicketText: "-# Need more help? React with 🎫 to open a ticket."
+  SuggestTicketReaction : "🎫"

Configs/supportbot.yml

@@ -8,12 +8,11 @@
 #           Installed with MIT License
 #
 #           Discord Support: https://discord.gg/emeraldsrv
-#           Official Documentation: https://docs.emeraldsrv.com
-#           Addons Marketplace: https://community.emeraldsrv.com
+#           Website: https://emeraldsrv.dev
 #
 #           SupportBot Configuration (supportbot.yml)
 
-SupportBot_Version: "v8.3"
+SupportBot_Version: "v26.0.0"
 
 # -------------------------
 #   General
@@ -50,10 +49,10 @@ Activity:
 
 Embed:
   Colours:
-    General: 0x0cc559
-    Success: 0x04b545
-    Error: 0xd13030
-    Warn: 0xfca117
+    General: "#0cc559"
+    Success: "#04b545"
+    Error: "#d13030"
+    Warn: "#fca117"
 
   Footer: "SupportBot | Developed by Emerald Development"
 
@@ -84,18 +83,21 @@ Roles:
 
 Welcome: 
   Enabled: true
-  Channel: "JOIN_CHANNEL_ID"
+  Channel: "CHANNEL_ID"
 
 Leave: 
   Enabled: true
-  Channel: "JOIN_CHANNEL_ID"
+  Channel: "CHANNEL_ID"
 
 # ----------------------------
 #  Suggestions
 # ----------------------------
 
 Suggestions:
-  Channel: "SUGGESTIONS_CHANNEL_ID"
+  Mode: "Channel" # Channel or Forum
+  ForumChannel: "FORUM_CHANNEL_ID" # A forum channel, disabled if mode is set to Channel.
+  Channel: "CHANNEL_ID" # A text channel, disabled if mode is set to Forum.
+
   UpvoteEmoji: "✅"
   DownvoteEmoji: "❌"
 
@@ -126,13 +128,19 @@ Suggestions:
     # 3 - Green
     # 4 - Red
 
+  Tags:
+   Created: "TAG_ID"
+   Considering: "TAG_ID"
+   Solved: "TAG_ID"
+   Denied: "TAG_ID"
+
 # -------------------------
 #  Tickets
 # -------------------------
 
 VoiceTickets:
   Name: "%username%'s VC" 
-  Category: "VOICEE_CATEGORY_ID"
+  Category: "CATEGORY_ID"
 
 Ticket:
   TicketType: "channels" 
@@ -141,21 +149,25 @@ Ticket:
   # channels - Tickets will be created as channels in the TicketChannelsCategory
   # threads - Tickets will be created as threads through the "TicketHome" channel.
 
-  TicketHome: "TICKETHOME_CHANNEL_ID" 
+  UserManagement:
+    DMOnAdd: true # DM the user when they are added to the ticket
+    DMOnRemove: true # DM the user when they are removed from the ticket
+    DMTranscript: true # DM the user a transcript of the ticket when it is closed
+
+  TicketHome: "CHANNEL_ID"
 
   # What is TicketHome?
   # - Channel where the Ticket creation panel is sent.
   # - Channel where ticket threads are made. (only if ticket threads is enabled above.)
 
   # For TicketType: channels
-  TicketChannelsCategory: "TICKETCHANNEL_CATEGORY_ID" 
-  TicketChannelsCategory2: "TICKETCHANNEL_BACKUP_CATEGORY_ID" # This will be used if the first category has reached the max channel limit.
-  TicketArchiveCategory: "ARCHIVE_CATEGORY_ID"
+  TicketChannelsCategory: "CATEGORY_ID" 
+  TicketChannelsCategory2: "CATEGORY_ID" # This will be used if the first category has reached the max channel limit.
+  TicketArchiveCategory: "CATEGORY_ID"
   # ---
 
   Channel: "ticket-" # The prefix for ticket channel names
   TicketsPerUser: 100
-  DMTranscripts: true
   TicketReason: true
   # If ticket reason is set to false, It will not prompt to create a reason
 
@@ -172,24 +184,12 @@ Ticket:
     StaffOnly: true
     # Set to false is anyone is able to close a ticket.
 
-    Confirmation_Button: "Confirm Close"
-    Confirmation_Emoji: "🗑️"
-    Confirmation_Style: "2"
-
-    Title: "Are you sure you want to close this ticket?"
-
-    # Available Button Styles:
-    # 1 - Blurple
-    # 2 - Grey
-    # 3 - Green
-    # 4 - Red
-
-  Invites:
+  Invites: # Invites is for ticket threads.
     StaffOnly: true
 
   ClaimTickets:
-    Enabled: true
-    Channel: "CLAIM_TICKETS_CHANNEL_ID" 
+    Enabled: false
+    Channel: "CHANNEL_ID" 
     # Channel where the ticket assignments are sent for staff to claim.
     
     ClaimAcceptTime: 120000
@@ -211,21 +211,101 @@ Ticket:
     # 4 - Red
 
   ReviewSystem:
-    Enabled: true                
-    Channel: "REVIEW_CHANNEL_ID"
+    Enabled: false                
+    Channel: "CHANNEL_ID"
     UseModal: true
 
-  Questions:
-    Enabled: true  # Set to false to disable ticket questions
+  Questions: # Default questions asked when a ticket is created, these are used if departments are disabled.
+    Enabled: false  
     List:
       - "Please provide your account email?"
       - "What is the nature of your issue?"
       - "Have you tried resolving the issue yourself?"
 
   Log:
-    TicketDataLog: "TICKET_DATA_LOG_ID"
+    TicketDataLog: "CHANNEL_ID"
     TickeDataTitle: "Ticket Data"
-    TicketBlacklistLog: "TICKET_BLACKLIST_LOG_ID"
+    TicketBlacklistLog: "CHANNEL_ID"
+
+  AIMode:
+    Enabled: true
+    ThreadName: "Chat with SupportBot AI"
+    WelcomeMessage: "Hi! I’m SupportBot AI. You can chat with me here about your issue."
+
+# -------------------------
+#  Ticket Departments
+# -------------------------
+
+  DepartmentSystem:
+    Enabled: false
+    Placeholder: "Choose a ticket department"
+    DefaultDepartment: "general"
+
+    Departments:
+      general:
+        Name: "General Support"
+        Emoji: "🎫"
+        Category: "CATEGORY_ID"
+        Role: "ROLE_ID"
+        ChannelPrefix: "support-"
+        DefaultPriority: "normal"
+        Questions:
+          - "What do you need help with?"
+          - "When did the issue start?"
+
+      purchase:
+        Name: "Purchase Support"
+        Emoji: "💳"
+        Category: "CATEGORY_ID"
+        Role: "ROLE_ID"
+        ChannelPrefix: "purchase-"
+        DefaultPriority: "high"
+        Questions:
+          - "What is your order ID?"
+          - "What product did you purchase?"
+          - "What payment issue are you having?"
+
+      reports:
+        Name: "Player Report"
+        Emoji: "🚨"
+        Category: "CATEGORY_ID"
+        Role: "ROLE_ID"
+        ChannelPrefix: "report-"
+        DefaultPriority: "normal"
+        Questions:
+          - "Who are you reporting?"
+          - "What happened?"
+          - "Do you have evidence?"
+
+      appeals:
+        Name: "Ban Appeals"
+        Emoji: "⚖️"
+        Category: "CATEGORY_ID"
+        Role: "ROLE_ID"
+        ChannelPrefix: "appeals-"
+        DefaultPriority: "low"
+        Questions:
+          - "What punishment are you appealing?"
+          - "Why should it be reviewed?"
+          - "Anything else staff should know?"
+
+  PrioritySystem:
+    Enabled: false
+    DefaultPriority: "Normal"
+    AllowUsersToChooseOnOpen: true
+    Priorities:
+      low:
+        Name: "Low"
+        Emoji: "🟢"
+      normal:
+        Name: "Normal"
+        Emoji: "🟡"
+      high:
+        Name: "High"
+        Emoji: "🟠"
+      urgent:
+        Name: "Urgent"
+        Emoji: "🔴"
 
 # -------------------------
 #  Buttons
@@ -249,7 +329,6 @@ Buttons:
     Unlock: "Unlock Ticket"
     Unlock_Emoji: "🔓"
     Unlock_Style: "2"
-
     # Available Button Styles
     # 1 - Blurple
     # 2 - Grey
@@ -278,12 +357,12 @@ SelectMenus:
 # -------------------------
 
 MessageDelete:
-  Channel: "MESSAGE_DELETE_CHANNEL_ID""
+  Channel: "CHANNEL_ID"
   Colour: "#d92525"
 
 MessageUpdate:
-  Channel: "MESSAGE_UPDATE_CHANNEL_ID"
+  Channel: "CHANNEL_ID"
   Colour: "#f2a024"
 
 Translate:
-  TranslateLog: "TRANSLATE_LOG_ID"
+  TranslateLog: "CHANNEL_ID"

Configs/ticket-panel.yml

@@ -19,17 +19,23 @@
 
 Panel: true
 
-# ----------------------------------------
-#   Ticket Panel Message Configuration #2b2d31
-# ----------------------------------------
+Style:
+  Title: "## SupportBot Ticket Creation"
+  Description: "Click on the button to file a `Ticket` and our team will try their best to assist you in the best way we can!"
+  Image: "https://i.imgur.com/dejQvkg.png"
+  Color: "#45b463"
+  Layout: "3"
 
-PanelTitle: "SupportBot"
-PanelColour: "#0cc559"
+# Available Layout Styles
+# "1" - Style 1 - Title & Text, Button at the top -- Image at the bottom
+# "2" - Style 2 - Title & Text, Button at the bottom -- Image at the top
+# "3" - Style 3 - The classic look - Title & Text at the top -- Image in the middle -- Button at the bottom
 
 Button:
   Text: "Create Ticket"
   Emoji: "🎫"
   Color: "2"
+  CustomId: "createticket"
 
 # Available Button Styles
 # 1 - Blurple
@@ -37,10 +43,22 @@ Button:
 # 3 - Red
 # 4 - Green
 
-TicketPanel_Description: true
-TicketPanel_Thumbnail: false
-TicketPanel_Image: true
+DepartmentMenu:
+  CustomId: "ticketdepartmentselect" 
+  Placeholder: "Choose a ticket department"
+  DefaultDescription: "Open a support ticket"
+  DefaultEmoji: "🎫"
 
-PanelMessage: "Click on the button to file a `Ticket` and our team will try their best to assist you in the best way we can!"
-PanelThumbnail: "https://i.imgur.com/ieeZejl.png"
-PanelImage: "https://i.imgur.com/dejQvkg.png"
+Settings:
+  Image: true
+  TopTitle: true
+  TopDivider: true
+  BottomTitle: false
+  BottomDivider: false
+
+Messages:
+  NotConfigured: "Ticket Panel is not set up. Please configure it in `/Configs/ticket-panel.yml`."
+  InvalidChannel: "TicketHome channel not found. Please check your config file."
+  PanelSent: "Ticket panel message has been sent!"
+  PanelSentWithDepartments: "Ticket panel message with department selection has been sent!"
+  SendError: "An error occurred while sending the ticket panel message."

Data/Profiles.json

@@ -1 +0,0 @@
-{}

Data/StaffData.json

@@ -1 +0,0 @@
-{}

Data/SuggestionData.json

@@ -1 +0,0 @@
-{}

Data/SupportBot-AI.json

@@ -1 +1 @@
-{}
+   

Data/TicketData.json

@@ -1,5 +0,0 @@
-{
-    "tickets": [
-        {}
-    ]
-}

Data/profiles/0000000000000000.json

@@ -1,5 +0,0 @@
-{
-  "bio": "",
-  "timezone": "",
-  "clockedIn": false
-}

Data/settings.json

@@ -1 +0,0 @@
-{}

Data/ticket-panel-id.json

@@ -1,4 +0,0 @@
-{
-    "id": 0,
-    "TicketPanelID": "000000000000000"
-}

Events/Models/groq.js

@@ -0,0 +1,72 @@
+// Emerald Services | SupportBot
+// Groq integration for SupportBot AI 
+
+const fs = require("fs");
+const yaml = require("js-yaml");
+const OpenAI = require("openai");
+
+const supportbotai = yaml.load(
+  fs.readFileSync("./Configs/supportbot-ai.yml", "utf8"),
+);
+
+const client = new OpenAI({
+  apiKey: supportbotai.General.Model_API_Key,
+  baseURL: "https://api.groq.com/openai/v1",
+});
+
+function extractTextFromMessage(message) {
+  if (!message) return "";
+
+  if (typeof message.content === "string") {
+    return message.content.trim();
+  }
+
+  if (Array.isArray(message.content)) {
+    return message.content
+      .map((part) => {
+        if (typeof part === "string") return part;
+        if (part?.type === "text" && typeof part.text === "string") {
+          return part.text;
+        }
+        if (typeof part?.text?.value === "string") {
+          return part.text.value;
+        }
+        return "";
+      })
+      .join("")
+      .trim();
+  }
+
+  return "";
+}
+
+async function chat({ messages, temperature, maxTokens }) {
+  const model = supportbotai.General.Model;
+
+  const response = await client.chat.completions.create({
+    model,
+    messages,
+    temperature: temperature || supportbotai.General.Temperature || 0.4,
+    max_tokens: maxTokens || supportbotai.General.Tokens || 800,
+  });
+
+  const choice = response?.choices?.[0];
+  const message = choice?.message;
+  const content = extractTextFromMessage(message);
+
+  if (!content) {
+    console.error("Groq raw response:", JSON.stringify(response, null, 2));
+    throw new Error(
+      `Groq returned empty response. finish_reason=${choice?.finish_reason || "unknown"}`,
+    );
+  }
+
+  return {
+    content,
+    raw: response,
+  };
+}
+
+module.exports = {
+  chat,
+};

Events/Models/openai.js

@@ -0,0 +1,68 @@
+// Emerald Services | SupportBot
+// Open AI integration for SupportBot AI 
+
+const fs = require("fs");
+const yaml = require("js-yaml");
+const OpenAI = require("openai");
+
+const supportbotai = yaml.load(
+  fs.readFileSync("./Configs/supportbot-ai.yml", "utf8"),
+);
+
+const client = new OpenAI({
+  apiKey: supportbotai.General.Model_API_Key,
+});
+
+function extractTextFromMessage(message) {
+  if (!message) return "";
+
+  if (typeof message.content === "string") {
+    return message.content.trim();
+  }
+
+  if (Array.isArray(message.content)) {
+    return message.content
+      .map((part) => {
+        if (typeof part === "string") return part;
+        if (part?.type === "text" && typeof part.text === "string")
+          return part.text;
+        if (typeof part?.text?.value === "string") return part.text.value;
+        return "";
+      })
+      .join("")
+      .trim();
+  }
+
+  return "";
+}
+
+async function chat({ messages, temperature, maxTokens }) {
+  const model = supportbotai.General.Model;
+
+  const response = await client.chat.completions.create({
+    model,
+    messages,
+    temperature: temperature || supportbotai.General.Temperature || 0.4,
+    max_completion_tokens: maxTokens || supportbotai.General.Tokens || 800,
+  });
+
+  const choice = response?.choices?.[0];
+  const message = choice?.message;
+  const content = extractTextFromMessage(message);
+
+  if (!content) {
+    console.error("OpenAI raw response:", JSON.stringify(response, null, 2));
+    throw new Error(
+      `OpenAI returned empty response. finish_reason=${choice?.finish_reason || "unknown"}`,
+    );
+  }
+
+  return {
+    content,
+    raw: response,
+  };
+}
+
+module.exports = {
+  chat,
+};

Events/guildMemberAdd.js

@@ -1,56 +1,154 @@
-
-const Discord = require('discord.js');
+const {
+    EmbedBuilder,
+    ActionRowBuilder,
+    ButtonBuilder,
+    ButtonStyle,
+    MessageFlags,
+    ContainerBuilder,
+    TextDisplayBuilder,
+    SectionBuilder,
+    ThumbnailBuilder,
+    AttachmentBuilder
+} = require("discord.js");
 const fs = require("fs");
-const Event = require("../Structures/Event.js");
 const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
 
 const supportbot = yaml.load(
     fs.readFileSync("./Configs/supportbot.yml", "utf8")
 );
-  
-const cmdconfig = yaml.load(
-    fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-  
 const msgconfig = yaml.load(
     fs.readFileSync("./Configs/messages.yml", "utf8")
 );
 
-module.exports = new Event("guildMemberAdd", async (client, member, interaction, guild) => {
+function getWelcomeThumbnail(client, member, iconCfg) {
+    switch ((iconCfg?.Mode || "").toUpperCase()) {
+        case "USER":
+            return member.user.displayAvatarURL();
+        case "BOT":
+            return client.user.displayAvatarURL();
+        case "CUSTOM":
+            return iconCfg.CustomURL;
+        default:
+            return null;
+    }
+}
 
-    if (supportbot.Welcome.Enabled) {
-        const WelcomeChannel = member.guild.channels.cache.get(supportbot.Welcome.Channel) ||
-                               member.guild.channels.cache.find(channel => channel.name === supportbot.Welcome.Channel);
+function buildModernComponents(client, member) {
+    const container = new ContainerBuilder()
 
-        const WelcomeEmbed = new Discord.EmbedBuilder()
-            .setColor(msgconfig.Welcome.Embed.Colour)
-            .setTitle(msgconfig.Welcome.Embed.Title)
-            .setDescription(msgconfig.Welcome.Embed.Message.replace(/%joined_user%/g, member.user))
-            .setTimestamp();
-        
-        if (msgconfig.Welcome.Embed.Thumbnail === "BOT") {
-            WelcomeEmbed.setThumbnail(client.user.displayAvatarURL())
-        } else if (msgconfig.Welcome.Embed.Thumbnail === "USER") {
-            WelcomeEmbed.setThumbnail(member.user.displayAvatarURL())
-        }
+    if (msgconfig.Welcome.Modern.Colour) {
+        container .setAccentColor(parseInt(msgconfig.Welcome.Modern.Colour.replace("#", ""), 16));
+    }
     
-        if (msgconfig.Welcome.Embed.ImageEnabled) {
-            WelcomeEmbed.setImage(msgconfig.Welcome.Embed.ImageURL)
-        }
-    
-        if (WelcomeChannel) {
-            WelcomeChannel.send({ embeds: [WelcomeEmbed] });
-        }
-    
-        if (supportbot.Roles.AutoRole.Enabled) {
-            const role = member.guild.roles.cache.get(supportbot.Roles.AutoRole.Role) ||
-                         member.guild.roles.cache.find(role => role.name === supportbot.Roles.AutoRole.Role);
-            if (role) {
-                member.roles.add(role);
-            }
-        }
-    
-        console.log(`\u001b[32m`, `[+]`, `\u001b[33m`, `${member.user.username} joined the server!`);
+    const section = new SectionBuilder().addTextDisplayComponents(
+        new TextDisplayBuilder().setContent(
+            msgconfig.Welcome.Modern.Title.replace(/%joined_user%/g, member.user)
+        ),
+        new TextDisplayBuilder().setContent(
+            msgconfig.Welcome.Modern.Body.replace(/%joined_user%/g, member.user)
+        )
+    );
+
+    const thumbUrl = getWelcomeThumbnail(client, member, msgconfig.Welcome.Modern.Icon);
+    if (thumbUrl) {
+        section.setThumbnailAccessory(
+            new ThumbnailBuilder()
+                .setURL(thumbUrl)
+        );
     }
 
-});
+    container.addSectionComponents(section);
+
+    if (msgconfig.Welcome.Modern.Image?.Enabled && msgconfig.Welcome.Modern.Image.URL) {
+        container.addTextDisplayComponents(
+            new TextDisplayBuilder().setContent(
+                `![image](${msgconfig.Welcome.Modern.Image.URL})`
+            )
+        );
+    }
+
+    if (Array.isArray(msgconfig.Welcome.Modern.Buttons)) {
+        const row = new ActionRowBuilder();
+        msgconfig.Welcome.Modern.Buttons.slice(0, 5).forEach(b => {
+            const btn = new ButtonBuilder()
+                .setLabel(b.label)
+                .setStyle(ButtonStyle[b.style])
+                .setEmoji(b.emoji || null);
+            if (b.style === "Link") btn.setURL(b.url);
+            else if (b.customId) btn.setCustomId(b.customId);
+            row.addComponents(btn);
+        });
+
+        container.addActionRowComponents(row);
+        
+    }
+
+    return [container];
+}
+
+module.exports = new Event("guildMemberAdd", async (client, member) => {
+    if (!supportbot.Welcome.Enabled) return;
+
+    const WelcomeChannel =
+        member.guild.channels.cache.get(supportbot.Welcome.Channel) ||
+        member.guild.channels.cache.find(c => c.name === supportbot.Welcome.Channel);
+    if (!WelcomeChannel) return;
+
+    const style = (msgconfig.Welcome.LayoutStyle || "classic").toLowerCase();
+
+    if (style === "classic") {
+        const WelcomeEmbed = new EmbedBuilder()
+            .setColor(msgconfig.Welcome.Embed.Colour)
+            .setTitle(msgconfig.Welcome.Embed.Title || null)
+            .setDescription(
+                msgconfig.Welcome.Embed.Message.replace(/%joined_user%/g, member.user)
+            )
+            .setTimestamp();
+
+        const thumb = getWelcomeThumbnail(client, member, msgconfig.Welcome.Embed.Icon);
+        if (thumb) WelcomeEmbed.setThumbnail(thumb);
+
+        if (msgconfig.Welcome.Embed.Image?.Enabled && msgconfig.Welcome.Embed.Image.URL) {
+            WelcomeEmbed.setImage(msgconfig.Welcome.Embed.Image.URL);
+        }
+
+        const components = [];
+        if (
+            msgconfig.Welcome.Embed.Buttons?.Enabled &&
+            Array.isArray(msgconfig.Welcome.Embed.Buttons.List)
+        ) {
+            const row = new ActionRowBuilder();
+            msgconfig.Welcome.Embed.Buttons.List.slice(0, 5).forEach(b => {
+                const btn = new ButtonBuilder()
+                    .setLabel(b.label)
+                    .setStyle(ButtonStyle[b.style])
+                    .setEmoji(b.emoji || null);
+                if (b.style === "Link") btn.setURL(b.url);
+                else if (b.customId) btn.setCustomId(b.customId);
+                row.addComponents(btn);
+            });
+            components.push(row);
+        }
+
+        await WelcomeChannel.send({ embeds: [WelcomeEmbed], components });
+    } else if (style === "modern") {
+        const components = buildModernComponents(client, member);
+        if (components.length > 0) {
+            await WelcomeChannel.send({
+                components,
+                flags: MessageFlags.IsComponentsV2
+            });
+        }
+    }
+
+    if (supportbot.Roles.AutoRole.Enabled) {
+        const role =
+            member.guild.roles.cache.get(supportbot.Roles.AutoRole.Role) ||
+            member.guild.roles.cache.find(r => r.name === supportbot.Roles.AutoRole.Role);
+        if (role) await member.roles.add(role);
+    }
+
+    console.log("\u001b[32m", "[+]", "\u001b[33m", `${member.user.username} joined the server!`);
+    
+});

Events/guildMemberRemove.js

@@ -1,50 +1,40 @@
-
-const Discord = require('discord.js');
+const { EmbedBuilder } = require("discord.js");
 const fs = require("fs");
-const Event = require("../Structures/Event.js");
 const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
 
-const supportbot = yaml.load(
-    fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-  
-const cmdconfig = yaml.load(
-    fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-  
-const msgconfig = yaml.load(
-    fs.readFileSync("./Configs/messages.yml", "utf8")
-);
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig   = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
 
-module.exports = new Event("guildMemberRemove", async (client, member, interaction, guild) => {
+module.exports = new Event("guildMemberRemove", async (client, member) => {
 
-    if (supportbot.Leave.Enabled) {
-        const LeaveChannel = member.guild.channels.cache.get(supportbot.Leave.Channel) ||
-                             member.guild.channels.cache.find(channel => channel.name === supportbot.Leave.Channel);
+    if (!supportbot.Leave || !supportbot.Leave.Enabled) return;
 
-        const LeaveEmbed = new Discord.EmbedBuilder()
-            .setColor(msgconfig.Leave.Embed.Colour)
-            .setTitle(msgconfig.Leave.Embed.Title)
-            .setDescription(msgconfig.Leave.Embed.Message.replace(/%left_user%/g, member.user))
-            .setTimestamp();
-        
-        if (msgconfig.Leave.Embed.Thumbnail === "BOT") {
-            LeaveEmbed.setThumbnail(client.user.displayAvatarURL());
-        } else if (msgconfig.Leave.Embed.Thumbnail === "USER") {
-            LeaveEmbed.setThumbnail(member.user.displayAvatarURL());
-        }
-    
-        if (msgconfig.Leave.Embed.ImageEnabled) {
-            LeaveEmbed.setImage(msgconfig.Leave.Embed.ImageURL);
-        }
-    
-        if (LeaveChannel) {
-            LeaveChannel.send({
-                embeds: [LeaveEmbed]
-            });
-        }
-    
-        console.log(`\u001b[31m`, `[-]`, `\u001b[33m`, `${member.user.username} left the server!`);
+    const leaveChannel =
+        member.guild.channels.cache.get(supportbot.Leave.Channel) ||
+        member.guild.channels.cache.find(c => c.name === supportbot.Leave.Channel);
+
+    if (!leaveChannel) return;
+
+    const leaveEmbed = new EmbedBuilder()
+        .setColor(msgconfig.Leave.Embed.Colour)
+        .setTitle(msgconfig.Leave.Embed.Title)
+        .setDescription(
+            msgconfig.Leave.Embed.Message.replace(/%left_user%/g, member.user.toString())
+        )
+        .setTimestamp();
+
+    if (msgconfig.Leave.Embed.Thumbnail === "BOT") {
+        leaveEmbed.setThumbnail(client.user.displayAvatarURL());
+    } else if (msgconfig.Leave.Embed.Thumbnail === "USER") {
+        leaveEmbed.setThumbnail(member.user.displayAvatarURL());
     }
 
-});
+    if (msgconfig.Leave.Embed.ImageEnabled) {
+        leaveEmbed.setImage(msgconfig.Leave.Embed.ImageURL);
+    }
+
+    await leaveChannel.send({ embeds: [leaveEmbed] });
+
+    console.log(`[-] ${member.user.tag} left the server`);
+});

Events/messageCreate.js

@@ -2,165 +2,561 @@ const fs = require("fs");
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
 const axios = require("axios");
-const { OpenAI } = require('openai');
 
-// Load configuration files with validation
-function loadConfig(path) {
-    try {
-        return yaml.load(fs.readFileSync(path, "utf8"));
-    } catch (error) {
-        console.error(`Error loading config file at ${path}:`, error);
-        throw error;
-    }
-}
+const supportbotai = yaml.load(
+  fs.readFileSync("./Configs/supportbot-ai.yml", "utf8"),
+);
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8"),
+);
 
-const supportbotai = yaml.load(fs.readFileSync("./Configs/supportbot-ai.yml"));
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-// Validate configuration values
-function validateConfig(config, keys) {
-    keys.forEach(key => {
-        if (!config[key]) {
-            throw new Error(`Missing configuration key: ${key}`);
-        }
-    });
-}
-
-const CHANNELS = [supportbotai.Channels.AIChannel];
-
-// Initialize Discord client
-const client = new Discord.Client({
-    intents: ['Guilds', 'GuildMembers', 'GuildMessages']
-});
-
-// Load custom Event structure
 const Event = require("../Structures/Event.js");
+const AIDatabase = require("../Structures/AIDatabase.js");
+const db = require("../Structures/Database.js");
 
-// Initialize OpenAI client
-const openai = new OpenAI({
-    apiKey: supportbotai.General.OpenAI_Key,
-});
+const openai = require("./Models/openai.js");
+const groq = require("./Models/groq.js");
 
 const PASTEBIN_API_KEY = supportbotai.General.PastebinAPI_Key;
 const PASTEBIN_API_URL = supportbotai.General.PastebinAPI_URL;
 
-// Function to create a paste on Pastebin
+const CHANNELS = [supportbotai.Channels.AIChannel].filter(Boolean);
+
 async function createPaste(content) {
-    try {
-        const response = await axios.post(PASTEBIN_API_URL, new URLSearchParams({
-            api_dev_key: PASTEBIN_API_KEY,
-            api_option: 'paste',
-            api_paste_code: content,
-            api_paste_private: 1, // 0 = public, 1 = unlisted, 2 = private
-            api_paste_expire_date: '1D', // Expire in 1 day
-            api_paste_format: 'text'
-        }));
-        return response.data;
-    } catch (error) {
-        console.error('Pastebin Error:', error);
-        throw error;
-    }
+  try {
+    if (!PASTEBIN_API_KEY || !PASTEBIN_API_URL) return null;
+
+    const response = await axios.post(
+      PASTEBIN_API_URL,
+      new URLSearchParams({
+        api_dev_key: PASTEBIN_API_KEY,
+        api_option: "paste",
+        api_paste_code: content,
+        api_paste_private: 1,
+        api_paste_expire_date: "1D",
+        api_paste_format: "text",
+      }),
+    );
+
+    return response.data;
+  } catch (error) {
+    console.error("Pastebin Error:", error);
+    return null;
+  }
+}
+
+function getProvider() {
+  const provider = String(
+    supportbotai.General.Provider || "openai",
+  ).toLowerCase();
+
+  switch (provider) {
+    case "openai":
+      return openai;
+
+    case "groq":
+      return groq;
+
+    default:
+      throw new Error(`Unsupported AI provider: ${provider}`);
+  }
+}
+
+function formatTicketQuestionAnswers(questionAnswers) {
+  if (!Array.isArray(questionAnswers) || questionAnswers.length === 0) {
+    return "No ticket question answers were saved.";
+  }
+
+  return questionAnswers
+    .map((item, index) => {
+      const question = item?.question || `Question ${index + 1}`;
+      const answer = item?.answer || "No answer provided";
+      return `${index + 1}. ${question}\nAnswer: ${answer}`;
+    })
+    .join("\n\n");
+}
+
+function buildTicketContext(ticket, message) {
+  if (!ticket) return "";
+
+  return `
+Ticket Information:
+Ticket ID: ${ticket.ticket_id || ticket.id || "Unknown"}
+Subject: ${ticket.subject || ticket.reason || "No subject provided"}
+Department: ${ticket.department || "Not set"}
+Priority: ${ticket.priority || "Not set"}
+Created By: ${ticket.user_id || ticket.user || "Unknown"}
+Current User: ${message?.author?.tag || "Unknown"} (${message?.author?.id || "Unknown"})
+
+Ticket Question Answers:
+${formatTicketQuestionAnswers(ticket.questionAnswers)}
+
+Use this information when helping the user with their ticket.
+Do not invent missing ticket details.
+`;
+}
+
+function buildSystemPrompt(message) {
+  const sections = [];
+
+  if (Array.isArray(supportbotai.CustomInstructions)) {
+    sections.push(...supportbotai.CustomInstructions);
+  }
+
+  sections.push(
+    `The current guild is: ${message.guild?.name || "Unknown Guild"}`,
+  );
+  sections.push(
+    `The current channel is: #${message.channel?.name || "unknown-channel"}`,
+  );
+
+  return sections.join("\n- ").replace(/^/, "- ");
+}
+
+function buildConversationFromMemory(currentMessage) {
+  const memoryConfig = supportbotai.Memory || {};
+  const memoryEnabled = memoryConfig.Enabled !== false;
+  const maxRecentMessages = memoryConfig.MaxRecentMessages || 15;
+  const memoryScope = String(memoryConfig.Scope || "guild").toLowerCase();
+
+  const conversation = [
+    {
+      role: "system",
+      content: buildSystemPrompt(currentMessage),
+    },
+  ];
+
+  if (!memoryEnabled) return conversation;
+
+  const recentMessages =
+    typeof AIDatabase.getRecentMessagesByScope === "function"
+      ? AIDatabase.getRecentMessagesByScope({
+          guildId: currentMessage.guild?.id || null,
+          channelId: currentMessage.channel?.id || null,
+          limit: maxRecentMessages,
+          scope: memoryScope,
+        })
+      : AIDatabase.getRecentMessages(
+          currentMessage.channel?.id,
+          maxRecentMessages,
+        );
+
+  const latestSummary =
+    memoryConfig.StoreSummaries !== false
+      ? typeof AIDatabase.getLatestSummaryByScope === "function"
+        ? AIDatabase.getLatestSummaryByScope({
+            guildId: currentMessage.guild?.id || null,
+            channelId: currentMessage.channel?.id || null,
+            scope: memoryScope,
+          })
+        : AIDatabase.getLatestSummary(currentMessage.channel?.id)
+      : null;
+
+  const facts =
+    memoryConfig.StoreFacts !== false
+      ? typeof AIDatabase.getFactsByScope === "function"
+        ? AIDatabase.getFactsByScope({
+            guildId: currentMessage.guild?.id || null,
+            channelId: currentMessage.channel?.id || null,
+            scope: memoryScope,
+          })
+        : AIDatabase.getFacts(currentMessage.channel?.id)
+      : [];
+
+  const userFacts =
+    memoryConfig.StoreFacts !== false &&
+    typeof AIDatabase.getUserFactsByScope === "function"
+      ? AIDatabase.getUserFactsByScope({
+          guildId: currentMessage.guild?.id || null,
+          userId: currentMessage.author?.id || null,
+          scope: memoryScope,
+        })
+      : memoryConfig.StoreFacts !== false &&
+          typeof AIDatabase.getUserFacts === "function"
+        ? AIDatabase.getUserFacts(
+            currentMessage.guild?.id,
+            currentMessage.author?.id,
+          )
+        : [];
+
+  if (latestSummary?.summary) {
+    conversation.push({
+      role: "system",
+      content: `Shared memory summary (${memoryScope} scope):\n${latestSummary.summary}`,
+    });
+  }
+
+  if (facts.length > 0) {
+    const factText = facts
+      .map(
+        (fact) => `- [${fact.fact_type}] ${fact.fact_key}: ${fact.fact_value}`,
+      )
+      .join("\n");
+
+    conversation.push({
+      role: "system",
+      content: `Known shared facts (${memoryScope} scope):\n${factText}`,
+    });
+  }
+
+  if (userFacts.length > 0) {
+    const userFactText = userFacts
+      .map(
+        (fact) => `- [${fact.fact_type}] ${fact.fact_key}: ${fact.fact_value}`,
+      )
+      .join("\n");
+
+    conversation.push({
+      role: "system",
+      content: `Known facts about this user across chats:\n${userFactText}`,
+    });
+  }
+
+  for (const msg of recentMessages) {
+    conversation.push({
+      role: msg.role === "assistant" ? "assistant" : "user",
+      content: msg.content,
+    });
+  }
+
+  return conversation;
+}
+
+function getTicketContextForMessage(message) {
+  if (!message?.channel) return null;
+
+  if (typeof db.getTicketByAIChannel === "function") {
+    const aiTicket = db.getTicketByAIChannel(message.channel.id);
+    if (aiTicket) return aiTicket;
+  }
+
+  if (typeof db.getTicket === "function") {
+    const directTicket = db.getTicket(message.channel.id);
+    if (directTicket) return directTicket;
+  }
+
+  if (message.channel.isThread() && typeof db.getTicket === "function") {
+    const parentTicket = db.getTicket(message.channel.parentId);
+    if (parentTicket) return parentTicket;
+  }
+
+  return null;
+}
+
+function getAIMessageType() {
+  return String(supportbotai.Style?.MessageType || "embed").toLowerCase();
+}
+
+function shouldSuggestTicket(message, ticket) {
+  if (supportbotai.Features?.SuggestTickets !== true) return false;
+  if (ticket) return false;
+  if (message.channel.isThread()) return false;
+  return CHANNELS.includes(message.channel.id);
+}
+
+function getSuggestTicketText() {
+  return (
+    supportbotai.Messages?.SuggestTicketText ||
+    "-# Need more help? React with 🎫 to open a ticket."
+  );
+}
+
+async function sendAIResponse({
+  client,
+  message,
+  replyContent,
+  suggestTicket = false,
+}) {
+  const messageType = getAIMessageType();
+  const ticketHint = suggestTicket ? `\n\n${getSuggestTicketText()}` : "";
+
+  if (messageType === "text") {
+    return message.reply({
+      content: `${replyContent}${ticketHint}`,
+    });
+  }
+
+  if (messageType === "components_v2") {
+    const {
+      ContainerBuilder,
+      TextDisplayBuilder,
+      SeparatorBuilder,
+      MessageFlags,
+    } = Discord;
+
+    const container = new ContainerBuilder();
+
+    if (supportbot.Embed?.Colours?.General) {
+      container.setAccentColor(
+        parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+      );
+    }
+
+    const title = new TextDisplayBuilder().setContent(
+      `**${supportbotai.General?.Name || "SupportBot AI"}**`,
+    );
+
+    const body = new TextDisplayBuilder().setContent(replyContent);
+
+    container.addTextDisplayComponents(title);
+    container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+    container.addTextDisplayComponents(body);
+
+    if (suggestTicket) {
+      container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+      container.addTextDisplayComponents(
+        new TextDisplayBuilder().setContent(getSuggestTicketText()),
+      );
+    }
+
+    return message.reply({
+      flags: MessageFlags.IsComponentsV2,
+      components: [container],
+    });
+  }
+
+  const embed = new Discord.EmbedBuilder()
+    .setAuthor({
+      name: supportbotai.General.Name,
+      iconURL: client.user.displayAvatarURL(),
+    })
+    .setDescription(`${replyContent}${ticketHint}`)
+    .setColor(supportbotai.Embed.Color)
+    .setFooter({
+      text: supportbotai.Embed.Footer,
+      iconURL: message.author.displayAvatarURL(),
+    })
+    .setTimestamp();
+
+  return message.reply({ embeds: [embed] });
+}
+
+function rememberUserFacts(message) {
+  if (!message?.guild || !message?.author || !message?.content) return;
+
+  const content = message.content.trim();
+
+  const nameMatch = content.match(/^my name is\s+(.+)$/i);
+  if (nameMatch && typeof AIDatabase.saveUserFact === "function") {
+    AIDatabase.saveUserFact({
+      guildId: message.guild.id,
+      userId: message.author.id,
+      factType: "profile",
+      factKey: "name",
+      factValue: nameMatch[1].trim(),
+    });
+  }
+
+  const nicknameMatch = content.match(/^i(?:'| a)?m\s+(.+)$/i);
+  if (
+    nicknameMatch &&
+    nicknameMatch[1] &&
+    nicknameMatch[1].length <= 32 &&
+    typeof AIDatabase.saveUserFact === "function"
+  ) {
+    AIDatabase.saveUserFact({
+      guildId: message.guild.id,
+      userId: message.author.id,
+      factType: "profile",
+      factKey: "display_name",
+      factValue: nicknameMatch[1].trim(),
+    });
+  }
+
+  const usesMatch = content.match(/^i use\s+(.+)$/i);
+  if (usesMatch && typeof AIDatabase.saveUserFact === "function") {
+    AIDatabase.saveUserFact({
+      guildId: message.guild.id,
+      userId: message.author.id,
+      factType: "preference",
+      factKey: "uses",
+      factValue: usesMatch[1].trim(),
+    });
+  }
 }
 
-// Event handler for message creation
 module.exports = new Event("messageCreate", async (client, message) => {
-    if (message.author.bot || !message.guild) return;
-    if (!CHANNELS.includes(message.channelId) && !message.mentions.users.has(client.user.id)) return;
+  if (message.author.bot || !message.guild) return;
 
-if (supportbotai.Enabled) {
+  let shouldRespond =
+    CHANNELS.includes(message.channelId) ||
+    message.mentions.users.has(client.user.id);
 
-    const sendTypingInterval = setInterval(() => {
-        message.channel.sendTyping();
-    }, 5000);
+  if (!shouldRespond && message.channel.isThread()) {
+    let ticket = null;
 
-    let conversation = [{
+    if (typeof db.getTicketByAIChannel === "function") {
+      ticket = db.getTicketByAIChannel(message.channel.id);
+    }
+
+    if (!ticket && typeof db.getTicket === "function") {
+      ticket = db.getTicket(message.channel.id);
+    }
+
+    if (
+      !ticket &&
+      message.channel.parentId &&
+      typeof db.getTicket === "function"
+    ) {
+      ticket = db.getTicket(message.channel.parentId);
+    }
+
+    if (
+      ticket &&
+      ticket.aiModeEnabled &&
+      ticket.aiChannelId === message.channel.id
+    ) {
+      shouldRespond = true;
+    }
+  }
+
+  if (!shouldRespond) return;
+
+  if (!supportbotai.Enabled) {
+    const embed = new Discord.EmbedBuilder()
+      .setAuthor({
+        name: supportbotai.General.Name,
+        iconURL: client.user.displayAvatarURL(),
+      })
+      .setDescription(
+        supportbotai.Messages?.AIDisabled || "AI is currently disabled.",
+      )
+      .setColor(supportbot.Embed.Colours.Error)
+      .setFooter({
+        text: supportbotai.Embed.Footer,
+        iconURL: message.author.displayAvatarURL(),
+      });
+
+    return message.reply({ embeds: [embed] });
+  }
+
+  const typingInterval = setInterval(() => {
+    message.channel.sendTyping().catch(() => {});
+  }, 5000);
+
+  try {
+    const memoryConfig = supportbotai.Memory || {};
+    const memoryEnabled = memoryConfig.Enabled !== false;
+
+    if (memoryEnabled) {
+      AIDatabase.addMessage({
+        guildId: message.guild.id,
+        channelId: message.channel.id,
+        userId: message.author.id,
+        role: "user",
+        content: message.content,
+      });
+
+      rememberUserFacts(message);
+    }
+
+    const ticket = getTicketContextForMessage(message);
+
+    const conversation = buildConversationFromMemory(message);
+
+    if (ticket) {
+      conversation.push({
         role: "system",
-        content: "SupportBot is your friendly neighbourhood support bot."
-    }];
+        content: buildTicketContext(ticket, message),
+      });
+    }
 
-    let prevMessages = await message.channel.messages.fetch({ limit: 10 });
-    prevMessages = prevMessages.reverse().filter(msg => !msg.author.bot || msg.author.id === client.user.id);
+    const provider = getProvider();
 
-    prevMessages.forEach((msg) => {
-        const username = msg.author.username.replace(/\s+/g, '_').replace(/[^\w\s]/gi, '');
-
-        conversation.push({
-            role: msg.author.id === client.user.id ? "assistant" : "user",
-            name: username,
-            content: msg.content,
-        });
+    const response = await provider.chat({
+      messages: conversation,
+      temperature: supportbotai.General.Temperature || 0.4,
+      maxTokens: supportbotai.General.Tokens || 800,
     });
 
-    try {
-        const response = await openai.chat.completions.create({
-            model: supportbotai.General.Model,
-            messages: conversation,
-            max_tokens: supportbotai.General.Tokens,
-        });
+    clearInterval(typingInterval);
 
-        clearInterval(sendTypingInterval);
+    if (!response?.content) {
+      const embed = new Discord.EmbedBuilder()
+        .setDescription(
+          supportbotai.Messages?.ErrorResponse ||
+            "I couldn't generate a response.",
+        )
+        .setColor(supportbotai.Embed.Color);
 
-        if (response.choices && response.choices.length > 0) {
-            const replyContent = response.choices[0].message.content;
-
-            const SupportBotAI = new Discord.EmbedBuilder()
-                .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-                .setDescription(replyContent)
-                .setColor(supportbotai.Embed.Color)
-                .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-                .setTimestamp();
-
-            if (replyContent.length > 2000) {
-                const pasteLink = await createPaste(replyContent);
-
-                const SupportBotAIPastebin = new Discord.EmbedBuilder()
-                    .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-                    .setDescription(supportbotai.Messages.MessageTooLong.replace("{pastebin}", pasteLink))
-                    .setColor(supportbotai.Embed.Color)
-                    .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-                    .setTimestamp();
-
-                message.reply({ embeds: [SupportBotAIPastebin] });
-            } else {
-                message.reply({ embeds: [SupportBotAI] });
-            }
-        } else {
-            const SupportBotAIErrorResponse = new Discord.EmbedBuilder()
-                .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-                .setDescription(supportbotai.Messages.ErrorResponse)
-                .setColor(supportbotai.Embed.Color)
-                .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-                .setTimestamp();
-
-            message.reply({ embeds: [SupportBotAIErrorResponse], ephemeral: true });
-        }
-    } catch (error) {
-        clearInterval(sendTypingInterval);
-
-        const SupportBotAIErrorResponse = new Discord.EmbedBuilder()
-            .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-            .setDescription(supportbotai.Messages.OpenAIError)
-            .setColor(supportbot.Embed.Colours.Error)
-            .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-            .setTimestamp();
-
-        console.error('OpenAI Error:', error);
-        message.reply({ embeds: [SupportBotAIErrorResponse], ephemeral: true });
+      return message.reply({ embeds: [embed] });
     }
 
-}
+    const replyContent = response.content;
 
-if (supportbotai.Enabled === false) {
-    const AIDisabled = new Discord.EmbedBuilder()
-        .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-        .setDescription(supportbotai.Messages.AIDisabled)
-        .setColor(supportbot.Embed.Colours.Error)
-        .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-        .setTimestamp();
+    if (memoryEnabled) {
+      AIDatabase.addMessage({
+        guildId: message.guild.id,
+        channelId: message.channel.id,
+        userId: client.user.id,
+        role: "assistant",
+        content: replyContent,
+      });
+    }
 
-    message.reply({ embeds: [AIDisabled], ephemeral: true })
-    return;
-}
+    if (replyContent.length > 4000) {
+      const pasteLink = await createPaste(replyContent);
 
+      if (pasteLink) {
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(
+            (
+              supportbotai.Messages?.MessageTooLong ||
+              "My response was too long, so I uploaded it here: {pastebin}"
+            ).replace("{pastebin}", pasteLink),
+          )
+          .setColor(supportbotai.Embed.Color);
+
+        return message.reply({ embeds: [embed] });
+      }
+
+      return message.reply({
+        content: replyContent.slice(0, 1900),
+      });
+    }
+
+    const suggestTicket = shouldSuggestTicket(message, ticket);
+
+    const sentMessage = await sendAIResponse({
+      client,
+      message,
+      replyContent,
+      suggestTicket: false,
+    });
+
+    if (
+      shouldSuggestTicket(message, ticket) &&
+      supportbotai.Features?.SuggestTickets === true
+    ) {
+      const hintMessage = await message.channel.send(
+        supportbotai.Messages?.SuggestTicketText ||
+          "Need more help? React with 🎫 to open a ticket.",
+      );
+
+      await hintMessage
+        .react(supportbotai.Messages?.SuggestTicketReaction || "🎫")
+        .catch(() => {});
+
+      setTimeout(
+        () => {
+          hintMessage.delete().catch(() => {});
+        },
+        5 * 60 * 1000,
+      );
+    }
+  } catch (error) {
+    clearInterval(typingInterval);
+
+    console.error("AI Error:", error);
+
+    const embed = new Discord.EmbedBuilder()
+      .setDescription(
+        supportbotai.Messages?.AIError ||
+          supportbotai.Messages?.ErrorResponse ||
+          "There was an error contacting the AI provider.",
+      )
+      .setColor(supportbot.Embed.Colours.Error);
+
+    message.reply({ embeds: [embed] }).catch(() => {});
+  }
 });

Events/messageDelete.js

@@ -3,41 +3,34 @@ const fs = require("fs");
 const yaml = require("js-yaml");
 const Event = require("../Structures/Event.js");
 
-// Load the configuration files
 const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
 const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
 
 module.exports = new Event("messageDelete", async (client, message) => {
+    if (!message.guild) return;
 
-    // Check if the message is from a guild and not from a bot
-    if (!message.guild || message.author.bot) return;
+    const author = message.author || (message.partial ? await message.fetch().then(m => m.author).catch(() => null) : null);
+    if (!author || author.bot) return;
+
+    const content = message.content || (message.attachments.size > 0 ? "Contains attachment(s)" : "*No content*");
 
-    // Get the delete log channel either by ID or by name
     const deleteLogChannel = message.guild.channels.cache.get(supportbot.MessageDelete.Channel) ||
-        message.guild.channels.cache.find(channel => channel.name === supportbot.MessageDelete.Channel);
+        message.guild.channels.cache.find(c => c.name === supportbot.MessageDelete.Channel);
 
-    // Create the embed for the deleted message
     const deletedMessageEmbed = new EmbedBuilder()
         .setColor(supportbot.MessageDelete.Colour)
         .setTitle("Message Deleted")
-        .setDescription(`> **Channel:** <#${message.channel.id}>\n> **Message ID** [${message.id}](https://discord.com/channels/${message.guild.id}/${message.channel.id}/${message.id})\n> **Message author:** ${message.author.tag} (${message.author.id})\n> **Message Crated:** <t:${Math.floor(message.createdTimestamp / 1000)}:F>`)
-        .addFields(
-            { name: 'Message', value: message.content || '*No content*', inline: false }
-        )
-        .setThumbnail(message.author.displayAvatarURL())
+        .setDescription(`> **Channel:** <#${message.channel.id}>\n> **Message ID:** ${message.id}\n> **Message author:** ${author.tag} (${author.id})\n> **Message Created:** <t:${Math.floor(message.createdTimestamp / 1000)}:F>`)
+        .addFields({ name: "Deleted Content", value: content, inline: false })
+        .setThumbnail(author.displayAvatarURL())
         .setTimestamp();
 
-    // If the message contains an attachment, add it to the embed
     if (message.attachments.size > 0) {
         const attachment = message.attachments.first();
-        deletedMessageEmbed.addFields({ name: 'Attachment', value: `[${attachment.name}](${attachment.proxyURL})` });
+        deletedMessageEmbed.addFields({ name: "Attachment", value: `[${attachment.name}](${attachment.proxyURL})` });
     }
 
-    // Send the embed to the delete log channel if the channel is found
     if (deleteLogChannel) {
-        deleteLogChannel.send({
-            embeds: [deletedMessageEmbed]
-        });
+        deleteLogChannel.send({ embeds: [deletedMessageEmbed] });
     }
 });
-

Events/messageReactionAdd.js

@@ -0,0 +1,75 @@
+const fs = require("fs");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8"),
+);
+const supportbotai = yaml.load(
+  fs.readFileSync("./Configs/supportbot-ai.yml", "utf8"),
+);
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Event = require("../Structures/Event.js");
+
+module.exports = new Event(
+  "messageReactionAdd",
+  async (client, reaction, user) => {
+    try {
+      if (user.bot) return;
+
+      if (reaction.partial) {
+        await reaction.fetch().catch(() => null);
+      }
+
+      const message = reaction.message;
+      if (!message || !message.guild) return;
+
+      const reactionEmoji = reaction.emoji?.name || reaction.emoji?.id || null;
+      const expectedReaction =
+        supportbotai.Messages?.SuggestTicketReaction || "🎫";
+
+      if (reactionEmoji !== expectedReaction) return;
+      if (supportbotai.Features?.SuggestTickets !== true) return;
+      if (message.author?.id !== client.user.id) return;
+
+      const expectedText =
+        supportbotai.Messages?.SuggestTicketText ||
+        "Need more help? React with 🎫 to open a ticket.";
+
+      if ((message.content || "").trim() !== expectedText.trim()) return;
+
+      await message.delete().catch(() => {});
+
+      const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
+      if (!cmd) {
+        console.error("Open ticket command not found.");
+        return;
+      }
+
+      const member = await message.guild.members
+        .fetch(user.id)
+        .catch(() => null);
+
+      if (!member) return;
+
+      const fakeInteraction = {
+        user,
+        member,
+        guild: message.guild,
+        channel: message.channel,
+        client,
+        replied: true,
+        deferred: false,
+        reason: `Opened from AI suggestion in #${message.channel.name}`,
+        options: {
+          getString: () => null,
+        },
+        reply: async () => null,
+      };
+
+      await cmd.run(fakeInteraction);
+    } catch (error) {
+      console.error("Error handling AI ticket reaction:", error);
+    }
+  },
+);

Events/ready.js

@@ -1,143 +1,126 @@
-// SupportBot | Emerald Services
-// Ready Event
-
 const fs = require("fs");
-
 const Discord = require("discord.js");
-const { Client, GatewayIntentBits, ActivityType } = require('discord.js');
-const client = new Discord.Client({intents: 32767})
-
 const yaml = require("js-yaml");
-
-const supportbot = yaml.load(
-  fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-const panelconfig = yaml.load(
-  fs.readFileSync("./Configs/ticket-panel.yml", "utf8")
-);
-
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-);
-
 const Event = require("../Structures/Event.js");
 
-let chan1 = client.channels.cache.get(supportbot.Ticket.TicketHome);
+// Load configs
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
 
-module.exports = new Event("ready", async (client, interaction) => {
-  const { getRole, getChannel, getCategory } = client;
+const ACTIVITY_TYPES = {
+  PLAYING: Discord.ActivityType.Playing,
+  WATCHING: Discord.ActivityType.Watching,
+  LISTENING: Discord.ActivityType.Listening,
+  COMPETING: Discord.ActivityType.Competing
+};
 
-  if (supportbot.Activity.Type === "Playing", "playing") {
-    client.user.setPresence({
-      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Playing }],
-      status: supportbot.Activity.Type,
-    });
-  }
+const setActivity = (client, type, status) => {
+  const activityType = ACTIVITY_TYPES[type?.toUpperCase()];
+  if (!activityType) return;
 
-  if (supportbot.Activity.Type === "Watching", "watching") {
-    client.user.setPresence({
-      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Watching }],
-      status: supportbot.Activity.Type,
-    });
-  }
-  
-  if (supportbot.Activity.Type === "Listening", "listening") {
-    client.user.setPresence({
-      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Listening }],
-      status: supportbot.Activity.Type,
-    });
-  }
+  client.user.setPresence({
+    activities: [{ name: status || "Online", type: activityType }],
+    status: "online"
+  });
+};
 
-  if (supportbot.Activity.Type === "Competing", "competing") {
-    client.user.setPresence({
-      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Competing }],
-      status: supportbot.Activity.Type,
-    });
-  }
+// simple colors
+const c = {
+  reset: "\x1b[0m",
+  gray: "\x1b[90m",
+  green: "\x1b[32m",
+  yellow: "\x1b[33m",
+  cyan: "\x1b[36m",
+  bold: "\x1b[1m"
+};
 
-  console.log(`\u001b[33m`, `――――――――――――――――――――――――――――――――――――――――――――`);
-  console.log(`    `);
-  console.log(`\u001b[31m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`);
-  console.log(`\u001b[31m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`);
-  console.log(`\u001b[31m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`);
-  console.log(`\u001b[31m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`);
-  console.log(`\u001b[31m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`);
-  console.log(`\u001b[31m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`);
-  console.log(`\u001b[31m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`);
-  console.log(`\u001b[31m`, `╋╋╋╋╋╋╋┗┛╋┗┛`);
-  console.log(`    `);
-  console.log(`\u001b[33m`, `――――――――――――――――――――――――――――――――――――――――――――`);
-  console.log(`    `);  
-  console.log(`\u001b[33m`, `${supportbot.General.Name} | [${supportbot.SupportBot_Version}]`, `\u001b[32m`, `Connected to Discord`,);
-  console.log("\u001b[32m", "SupportBot created by Emerald Development ");
-  console.log(`    `);
-  console.log(`\u001b[33m`, `――――――――――――――――― [Links] ――――――――――――――――――`);
-  console.log("\u001b[32m", "Discord: https://dsc.gg/emerald-dev");
-  console.log("\u001b[32m", "Website: https://emeraldsrv.com");
-  console.log("\u001b[32m", "Community: https://community.emeraldsrv.com");
-  console.log("\u001b[32m", "Documentation: https://docs.emeraldsrv.com");
-  console.log(`    `);
-  console.log(`\u001b[33m`, `――――――――――――――――― [Invite] ――――――――――――――――――`);
-  console.log("\u001b[32m", `Invite URL: https://discord.com/api/oauth2/authorize?client_id=${client.user.id}&permissions=8&scope=bot%20applications.commands`);
-  console.log(`    `);
-  console.log(`\u001b[33m`, `――――――――――――――――― [Config Check] ――――――――――――――――――`);
-  console.log("\u001b[32m", "Config initialization...");
+function line() {
+  console.log(`${c.gray}────────────────────────────────────────────────────────${c.reset}`);
+}
+
+function section(title) {
+  console.log(`\n${c.green}${title}${c.reset}`);
+  console.log(`${c.gray}${"-".repeat(title.length)}${c.reset}`);
+}
+
+function info(label, value) {
+  console.log(`${c.gray}${label.padEnd(14)}${c.reset} ${value}`);
+}
+
+function status(label, ok, details = "") {
+  const icon = ok ? `${c.green}✓${c.reset}` : `${c.yellow}!${c.reset}`;
+  console.log(` ${icon} ${label}${details ? ` (${details})` : ""}`);
+}
+
+const logStartup = async (client) => {
+  console.clear();
+
+  const botName = supportbot?.General?.Name || "SupportBot";
+  const botVersion = supportbot?.SupportBot_Version || "Unknown";
+
+  const inviteUrl = `https://discord.com/api/oauth2/authorize?client_id=${client.user.id}&permissions=8&scope=bot%20applications.commands`;
+
+  line();
+  console.log(`${c.bold}${c.green}SupportBot${c.reset}`);
+  console.log(`${c.gray}Emerald Services${c.reset}`);
+  line();
+
+  section("System");
+  info("Bot Name", botName);
+  info("Version", botVersion);
+  info("Node.js", process.version);
+  info("Discord.js", `v${Discord.version}`);
+  info("Logged in as", client.user.tag);
+  info("Guilds", `${client.guilds.cache.size}`);
+
+  section("Links");
+  info("Docs", "https://emerald-services.gitbook.io/");
+  info("Discord", "https://dsc.gg/emerald-dev");
+  info("Invite", inviteUrl);
+
+  console.log("");
+};
+
+const checkConfigs = async (client) => {
+  const guild = client.guilds.cache.first();
+  if (!guild) return;
+
+  section("Config Check");
 
   const roles = [
-    supportbot.Roles.StaffMember.Admin,
-    supportbot.Roles.StaffMember.Staff
-  ];
+    supportbot?.Roles?.StaffMember?.Admin,
+    supportbot?.Roles?.StaffMember?.Staff,
+    supportbot?.Roles?.AutoRole?.Role
+  ].filter(Boolean);
 
-  if (supportbot.Roles.AutoRole.Role) roles.push(supportbot.Roles.AutoRole.Role);
-  
-   const channels = [
-     supportbot.Suggestions.Channel,
-     supportbot.Ticket.Log.TicketLog,
-     supportbot.Ticket.Log.TranscriptLog,
-     supportbot.Ticket.TicketHome,
-     supportbot.Welcome.Channel,
-     supportbot.Leave.Channel,
-     supportbot.Translate.Log
-   ];
-  //const categories = [supportbot.TicketCategory];
+  const channels = [
+    supportbot?.Ticket?.TicketHome
+  ].filter(Boolean);
 
-  if (!channels) {
-      console.log("\u001b[31m", `[MISSING CHANNEL]`, `\u001b[37;1m`, `${channels}`, "\u001b[31m", `channel not found. Please check your config file.`);
-      return;
-  }
-//  else {
-//      console.log(`\u001b[32m`, `[CHANNEL LOCATED]`, `\u001b[37;1m`, `${channels}`, `\u001b[32;1m`, `channel has been found.`);
-//  }
+  const [roleResults, channelResults] = await Promise.all([
+    Promise.all(roles.map((role) => client.getRole(role, guild))),
+    Promise.all(channels.map((channel) => client.getChannel(channel, guild)))
+  ]);
 
-  const missingC = [];
-  const missingR = [];
-  const missingCat = [];
-  
-  for (let r of roles) {
-    const find = await getRole(r, client.guilds.cache.first());
-    if (!find) missingR.push(r);
-  }
- // for (let cat of categories) {
- //   const find = await getCategory(cat, client.guilds.cache.first());
- //   if (!find) missingCat.push(cat);
- // }
+  const missingRoles = roles.filter((_, i) => !roleResults[i]);
+  const missingChannels = channels.filter((_, i) => !channelResults[i]);
 
- const missingRoles = await Promise.all(roles.map(role => getRole(role, client.guilds.cache.first())));
- const missingChannels = await Promise.all(channels.map(channel => getChannel(channel, client.guilds.cache.first())));
+  if (!missingRoles.length && !missingChannels.length) {
+    status("All configurations validated successfully", true);
+  } else {
+    if (missingRoles.length) {
+      status("Missing roles", false, missingRoles.join(", "));
+    }
 
- if (missingRoles.some(role => !role)) {
-  console.log("\u001b[31m", `Missing roles in your server configuration: ${missingRoles.filter(role => !role).join(', ')}`);
+    if (missingChannels.length) {
+      status("Missing channels", false, missingChannels.join(", "));
+    }
   }
 
-  if (missingChannels.some(channel => !channel)) {
-  console.log("\u001b[31m", `Missing channels in your server configuration: ${missingChannels.filter(channel => !channel).join(', ')}`);
-  }
-
-  console.log("\u001b[32m", "Configs initialized, No problems were detected.");
-  console.log(`    `);
+  console.log("");
+};
 
+module.exports = new Event("clientReady", async (client) => {
+  setActivity(client, supportbot?.Activity?.Type, supportbot?.Activity?.Status);
+  await logStartup(client);
+  await checkConfigs(client);
 });

LICENSE.md

@@ -1,6 +1,6 @@
 MIT License
 
-Copyright (c) 2024 Emerald Services
+Copyright (c) 2026 Emerald Services
 
 Permission is hereby granted, free of charge, to any person obtaining a copy
 of this software and associated documentation files (the "Software"), to deal

README.md

@@ -28,8 +28,8 @@
 
 | SupportBot | Node.JS | Discord.JS |  Supported |
 |------------|---------|------------|------------|
-|    8.x     |   20.x  |    14.x.   | ✅ Yes
-|    7.7.3   |   16.x  |    13.x.   | ✅ Yes
+|    8.x     |   22.x  |    14.x.   | ✅ Yes
+|    7.7.3   |   16.x  |    13.x.   | ❌ No
 |    7.x     |   16.x  |    13.x.   | ❌ No
 |    6.x     |   14.x  |    13.x.   | ❌ No
 |    5.x     |   12.x  |    13.x.   | ❌ No
@@ -74,7 +74,7 @@ Released under the [MIT](https://opensource.org/licenses/MIT) license.
 
 - [Official addons repository](https://github.com/Emerald-Services/Addons/)
 - [Syphers Addons](https://github.com/SypherRed/SB_Addons_Unofficial)
-- [BuiltByBit](https://builtbybit.com/supportbot)
+- [BuiltByBit]([https://builtbybit.com/supportbot](https://builtbybit.com/resources/supportbot-advanced-ticket-bot.8940/))
 - [Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518)
 
 

Structures/AIDatabase.js

@@ -0,0 +1,429 @@
+const Database = require("better-sqlite3");
+const path = require("path");
+
+const db = new Database(path.join(__dirname, "../Data/ai-memory.db"));
+
+db.pragma("journal_mode = WAL");
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_conversations (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    guild_id TEXT,
+    channel_id TEXT,
+    user_id TEXT,
+    role TEXT NOT NULL,
+    content TEXT NOT NULL,
+    created_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_summaries (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    guild_id TEXT,
+    channel_id TEXT,
+    summary TEXT NOT NULL,
+    created_at INTEGER NOT NULL,
+    updated_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_facts (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    guild_id TEXT,
+    channel_id TEXT,
+    user_id TEXT,
+    fact_type TEXT NOT NULL,
+    fact_key TEXT NOT NULL,
+    fact_value TEXT NOT NULL,
+    created_at INTEGER NOT NULL,
+    updated_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_knowledge (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    source_type TEXT NOT NULL,
+    source_name TEXT NOT NULL,
+    title TEXT NOT NULL,
+    content TEXT NOT NULL,
+    created_at INTEGER NOT NULL,
+    updated_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_sessions (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    guild_id TEXT,
+    channel_id TEXT,
+    user_id TEXT,
+    model TEXT,
+    mode TEXT,
+    last_message_at INTEGER,
+    created_at INTEGER NOT NULL,
+    updated_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+try {
+  db.prepare(`ALTER TABLE ai_facts ADD COLUMN user_id TEXT`).run();
+} catch (e) {
+  if (!String(e).includes("duplicate column name")) throw e;
+}
+
+module.exports = {
+  saveUserFact({ guildId, userId, factType, factKey, factValue }) {
+    const existing = db
+      .prepare(
+        `
+      SELECT id FROM ai_facts
+      WHERE guild_id IS ? AND user_id IS ? AND fact_type = ? AND fact_key = ?
+      LIMIT 1
+    `,
+      )
+      .get(guildId || null, userId || null, factType, factKey);
+
+    if (existing) {
+      db.prepare(
+        `
+        UPDATE ai_facts
+        SET fact_value = ?, updated_at = ?
+        WHERE id = ?
+      `,
+      ).run(factValue, Date.now(), existing.id);
+      return;
+    }
+
+    db.prepare(
+      `
+      INSERT INTO ai_facts (
+        guild_id, channel_id, user_id, fact_type, fact_key, fact_value, created_at, updated_at
+      ) VALUES (?, ?, ?, ?, ?, ?, ?, ?)
+    `,
+    ).run(
+      guildId || null,
+      null,
+      userId || null,
+      factType,
+      factKey,
+      factValue,
+      Date.now(),
+      Date.now(),
+    );
+  },
+
+  getUserFacts(guildId, userId) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_facts
+      WHERE guild_id IS ? AND user_id IS ?
+      ORDER BY updated_at DESC
+    `,
+      )
+      .all(guildId || null, userId || null);
+  },
+
+  getUserFactsByScope({ guildId = null, userId = null, scope = "guild" }) {
+    if (!userId) return [];
+
+    if (scope === "global") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_facts
+        WHERE user_id IS ?
+        ORDER BY updated_at DESC
+      `,
+        )
+        .all(userId || null);
+    }
+
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_facts
+      WHERE guild_id IS ? AND user_id IS ?
+      ORDER BY updated_at DESC
+    `,
+      )
+      .all(guildId || null, userId || null);
+  },
+
+  addMessage({ guildId, channelId, userId, role, content }) {
+    db.prepare(
+      `
+      INSERT INTO ai_conversations (
+        guild_id, channel_id, user_id, role, content, created_at
+      ) VALUES (?, ?, ?, ?, ?, ?)
+    `,
+    ).run(
+      guildId || null,
+      channelId || null,
+      userId || null,
+      role,
+      content,
+      Date.now(),
+    );
+  },
+
+  getRecentMessages(channelId, limit = 15) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_conversations
+      WHERE channel_id = ?
+      ORDER BY created_at DESC
+      LIMIT ?
+    `,
+      )
+      .all(channelId, limit)
+      .reverse();
+  },
+
+  getRecentMessagesByScope({ guildId = null, channelId = null, limit = 15, scope = "guild" }) {
+    if (scope === "channel") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_conversations
+        WHERE channel_id = ?
+        ORDER BY created_at DESC
+        LIMIT ?
+      `,
+        )
+        .all(channelId || null, limit)
+        .reverse();
+    }
+
+    if (scope === "global") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_conversations
+        ORDER BY created_at DESC
+        LIMIT ?
+      `,
+        )
+        .all(limit)
+        .reverse();
+    }
+
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_conversations
+      WHERE guild_id IS ?
+      ORDER BY created_at DESC
+      LIMIT ?
+    `,
+      )
+      .all(guildId || null, limit)
+      .reverse();
+  },
+
+  saveSummary({ guildId, channelId, summary }) {
+    const existing = db
+      .prepare(
+        `
+      SELECT id FROM ai_summaries
+      WHERE guild_id IS ? AND channel_id IS ?
+      ORDER BY updated_at DESC
+      LIMIT 1
+    `,
+      )
+      .get(guildId || null, channelId || null);
+
+    if (existing) {
+      db.prepare(
+        `
+        UPDATE ai_summaries
+        SET summary = ?, updated_at = ?
+        WHERE id = ?
+      `,
+      ).run(summary, Date.now(), existing.id);
+      return;
+    }
+
+    db.prepare(
+      `
+      INSERT INTO ai_summaries (
+        guild_id, channel_id, summary, created_at, updated_at
+      ) VALUES (?, ?, ?, ?, ?)
+    `,
+    ).run(guildId || null, channelId || null, summary, Date.now(), Date.now());
+  },
+
+  getLatestSummary(channelId) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_summaries
+      WHERE channel_id = ?
+      ORDER BY updated_at DESC
+      LIMIT 1
+    `,
+      )
+      .get(channelId);
+  },
+
+  getLatestSummaryByScope({ guildId = null, channelId = null, scope = "guild" }) {
+    if (scope === "channel") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_summaries
+        WHERE channel_id = ?
+        ORDER BY updated_at DESC
+        LIMIT 1
+      `,
+        )
+        .get(channelId || null);
+    }
+
+    if (scope === "global") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_summaries
+        ORDER BY updated_at DESC
+        LIMIT 1
+      `,
+        )
+        .get();
+    }
+
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_summaries
+      WHERE guild_id IS ?
+      ORDER BY updated_at DESC
+      LIMIT 1
+    `,
+      )
+      .get(guildId || null);
+  },
+
+  saveFact({ guildId, channelId, factType, factKey, factValue }) {
+    const existing = db
+      .prepare(
+        `
+      SELECT id FROM ai_facts
+      WHERE guild_id IS ? AND channel_id IS ? AND fact_type = ? AND fact_key = ?
+      LIMIT 1
+    `,
+      )
+      .get(guildId || null, channelId || null, factType, factKey);
+
+    if (existing) {
+      db.prepare(
+        `
+        UPDATE ai_facts
+        SET fact_value = ?, updated_at = ?
+        WHERE id = ?
+      `,
+      ).run(factValue, Date.now(), existing.id);
+      return;
+    }
+
+    db.prepare(
+      `
+      INSERT INTO ai_facts (
+        guild_id, channel_id, fact_type, fact_key, fact_value, created_at, updated_at
+      ) VALUES (?, ?, ?, ?, ?, ?, ?)
+    `,
+    ).run(
+      guildId || null,
+      channelId || null,
+      factType,
+      factKey,
+      factValue,
+      Date.now(),
+      Date.now(),
+    );
+  },
+
+  getFacts(channelId) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_facts
+      WHERE channel_id = ?
+      ORDER BY updated_at DESC
+    `,
+      )
+      .all(channelId);
+  },
+
+  getFactsByScope({ guildId = null, channelId = null, scope = "guild" }) {
+    if (scope === "channel") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_facts
+        WHERE channel_id = ? AND user_id IS NULL
+        ORDER BY updated_at DESC
+      `,
+        )
+        .all(channelId || null);
+    }
+
+    if (scope === "global") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_facts
+        WHERE user_id IS NULL
+        ORDER BY updated_at DESC
+      `,
+        )
+        .all();
+    }
+
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_facts
+      WHERE guild_id IS ? AND user_id IS NULL
+      ORDER BY updated_at DESC
+    `,
+      )
+      .all(guildId || null);
+  },
+
+  addKnowledge({ sourceType, sourceName, title, content }) {
+    db.prepare(
+      `
+      INSERT INTO ai_knowledge (
+        source_type, source_name, title, content, created_at, updated_at
+      ) VALUES (?, ?, ?, ?, ?, ?)
+    `,
+    ).run(sourceType, sourceName, title, content, Date.now(), Date.now());
+  },
+
+  getKnowledge(limit = 25) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_knowledge
+      ORDER BY updated_at DESC
+      LIMIT ?
+    `,
+      )
+      .all(limit);
+  },
+};

Structures/Client.js

@@ -1,12 +1,47 @@
 const fs = require("fs");
+const path = require("path");
 const Discord = require("discord.js");
-const { GatewayIntentBits, Partials } = require('discord.js');
+const { GatewayIntentBits, Partials } = require("discord.js");
 const yaml = require("js-yaml");
-const { Command, Event } = require('./Addon.js'); // Adjust the path as needed
+const { Command, Event } = require("./Addon.js");
 
 const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
 const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 
+const c = {
+  reset: "\x1b[0m",
+  gray: "\x1b[90m",
+  green: "\x1b[32m",
+  yellow: "\x1b[33m",
+  cyan: "\x1b[36m",
+  red: "\x1b[31m",
+  white: "\x1b[37m",
+  bold: "\x1b[1m",
+};
+
+function line() {
+  console.log(`${c.gray}────────────────────────────────────────────────────────${c.reset}`);
+}
+
+function section(title) {
+  console.log(`\n${c.green}${title}${c.reset}`);
+  console.log(`${c.gray}${"-".repeat(title.length)}${c.reset}`);
+}
+
+function walk(dir, ext = ".js", fileList = []) {
+  const files = fs.readdirSync(dir);
+  for (const file of files) {
+    const full = `${dir}/${file}`;
+    const stat = fs.statSync(full);
+    if (stat.isDirectory()) {
+      walk(full, ext, fileList);
+    } else if (file.endsWith(ext)) {
+      fileList.push(full);
+    }
+  }
+  return fileList;
+}
+
 class Client extends Discord.Client {
   constructor() {
     super({
@@ -14,115 +49,72 @@ class Client extends Discord.Client {
         GatewayIntentBits.Guilds,
         GatewayIntentBits.GuildMembers,
         GatewayIntentBits.GuildMessages,
-        GatewayIntentBits.MessageContent
+        GatewayIntentBits.GuildMessageReactions,
+        GatewayIntentBits.MessageContent,
       ],
-      partials: [Partials.Message, Partials.Channel]
+      partials: [Partials.Message, Partials.Channel, Partials.Reaction],
     });
 
     this.commands = new Discord.Collection();
   }
 
   async getChannel(channel, guild) {
-    if (!channel) return null; // Add check for undefined channel
+    if (!channel) return null;
     return guild.channels.cache.find(
       (c) =>
         (c.type === Discord.ChannelType.GuildText || c.type === Discord.ChannelType.GuildNews) &&
-        (c.id === channel || (c.name && c.name.toLowerCase() === channel.toLowerCase()))
+        (c.id === channel || (c.name && c.name.toLowerCase() === channel.toLowerCase())),
     );
   }
 
   async getRole(role, guild) {
-    if (!role) return null; // Add check for undefined role
+    if (!role) return null;
     return guild.roles.cache.find(
-      (r) => r.id === role || (r.name && r.name.toLowerCase() === role.toLowerCase())
+      (r) => r.id === role || (r.name && r.name.toLowerCase() === role.toLowerCase()),
     );
   }
 
   async getCategory(category, guild) {
-    if (!category) return null; // Add check for undefined category
+    if (!category) return null;
     return guild.channels.cache.find(
       (c) =>
         c.type === Discord.ChannelType.GuildCategory &&
-        (c.id === category || (c.name && c.name.toLowerCase() === category.toLowerCase()))
+        (c.id === category || (c.name && c.name.toLowerCase() === category.toLowerCase())),
     );
   }
 
   async start(token) {
-    let tempCommandFiles = fs.readdirSync("./Commands").filter((file) => file.endsWith(".js"));
+    const commandFiles = walk("./Commands");
 
-    if (cmdconfig.Suggestion.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "suggest.js");
-    }
+    const allCommands = commandFiles.map((file) => ({
+      file,
+      command: require(`../${file}`),
+    }));
 
-    if (cmdconfig.Help.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "help.js");
-    }
+    const enabledCommands = allCommands.filter(({ command }) => {
+      const matchingConfig = Object.values(cmdconfig).find(
+        (entry) =>
+          entry &&
+          typeof entry === "object" &&
+          entry.Command &&
+          String(entry.Command).toLowerCase() === String(command.name).toLowerCase(),
+      );
 
-    if (cmdconfig.Info.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "info.js");
-    }
+      if (!matchingConfig) {
+        return true;
+      }
 
-    if (cmdconfig.OpenTicket.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "ticket.js");
-    }
-
-    if (cmdconfig.CloseTicket.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "close.js");
-    }
-
-    if (cmdconfig.Embed.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "embed.js");
-    }
-
-    if (cmdconfig.Translate.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "translate.js");
-    }
-
-    if (cmdconfig.UserInfo.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "userinfo.js");
-    }
-
-    if (cmdconfig.Ping.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "Ping.js");
-    }
-
-    if (cmdconfig.AddUser.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "addUser.js");
-    }
-
-    if (cmdconfig.RemoveUser.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "removeUser.js");
-    }    
-
-    if (cmdconfig.ForceAddUser.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "forceaddUser.js");
-    }   
-
-    if (cmdconfig.Profile.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "profile.js");
-    }    
-
-    if (cmdconfig.Settings.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "settings.js");
-    }    
-
-    if (cmdconfig.Mod.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "mod.js");
-    }    
-
-    const commandFiles = tempCommandFiles;
-    const commands = commandFiles.map((file) => require(`../Commands/${file}`));
-
-    // Load main commands
-    console.log(`\u001b[33m`, "――――――――――――――――――――――――――――――――――――――――――――");
-
-    commands.forEach((cmd) => {
-      console.log(`\u001b[32m`, `[CMD]`, `\u001b[37;1m`, `${cmd.name}`, `\u001b[32;1m`, "Loaded");
-      this.commands.set(cmd.name, cmd);
+      return matchingConfig.Enabled !== false;
     });
 
-    // Load addon commands and events
-    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Commands ▬▬▬▬▬▬▬");
+    section("Commands");
+
+    enabledCommands.forEach(({ command, file }) => {
+      console.log(
+        `${c.green}✓${c.reset} ${c.white}${command.name}${c.reset} ${c.gray}(${path.basename(file)})${c.reset}`,
+      );
+      this.commands.set(command.name, command);
+    });
 
     if (supportbot.General.Addons.Enabled) {
       const addonFiles = fs.readdirSync("./Addons").filter((file) => file.endsWith(".js"));
@@ -133,19 +125,10 @@ class Client extends Discord.Client {
         return addon;
       });
 
-      // Addons
-      console.log("   ");
-      console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
+      section("Addons");
 
       addons.forEach((addon) => {
-        console.log(
-          `\u001b[32m`,
-          `[ADDON]`,
-          `\u001b[37;1m`,
-          `${addon.name}`,
-          `\u001b[32;1m`,
-          "Loaded"
-        );
+        console.log(`${c.green}✓${c.reset} ${c.white}${addon.name}${c.reset}`);
 
         if (addon instanceof Command) {
           this.commands.set(addon.name, addon);
@@ -159,39 +142,34 @@ class Client extends Discord.Client {
           });
         }
       });
-
-      console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
     }
 
-    // Register Slash Commands
-
-    this.once("ready", async () => {
+    this.once("clientReady", async () => {
       await this.guilds.cache.first()?.commands.set(this.commands);
+
       console.log(
-        "\u001b[32m",
-        `[SUCCESS]`,
-        `\u001b[37;1m`,
-        `Slash Commands Registered for ${this.guilds.cache.first().name}`
+        `\n${c.green}✓${c.reset} ${c.white}Slash Commands Registered${c.reset} ${c.gray}for ${this.guilds.cache.first().name}${c.reset}`,
       );
     });
 
-    console.log("   ");
-    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
+    section("Events");
 
-    fs.readdirSync("./Events").filter((file) => file.endsWith(".js")).forEach((file) => {
-      const event = require(`../Events/${file}`);
-      console.log(`\u001b[32m`, `[EVENT]`, `\u001b[37;1m`, `${event.event}`, `\u001b[32;1m`, "Loaded");
-      this.on(event.event, (...args) => event.run(this, ...args));
-    });
+    fs.readdirSync("./Events")
+      .filter((file) => file.endsWith(".js"))
+      .forEach((file) => {
+        const event = require(`../Events/${file}`);
+        console.log(
+          `${c.green}✓${c.reset} ${c.white}${event.event}${c.reset} ${c.gray}(${file})${c.reset}`,
+        );
+        this.on(event.event, (...args) => event.run(this, ...args));
+      });
+
+    console.log("");
 
-    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
     if (process.argv[2] !== "test") {
       await this.login(token);
     } else {
-      console.log(
-        `\u001b[31;1m`,
-        "RUNNING IN TEST MODE, IF NOT INTENDED, PLEASE USE npm start"
-      );
+      console.log(`${c.red}RUNNING IN TEST MODE, IF NOT INTENDED, PLEASE USE npm start${c.reset}`);
     }
   }
 }

Structures/Database.js

@@ -0,0 +1,474 @@
+// SupportBot | Emerald Services
+const Database = require("better-sqlite3");
+const path = require("path");
+
+const db = new Database(path.join(__dirname, "../Data/supportbot.db"));
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS suggestions (
+    thread_id TEXT PRIMARY KEY,
+    author_id TEXT,
+    text TEXT,
+    status TEXT DEFAULT 'Created'
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS profiles (
+    user_id TEXT PRIMARY KEY,
+    bio TEXT,
+    timezone TEXT,
+    clockedIn INTEGER DEFAULT 0
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS tickets (
+    ticket_id TEXT PRIMARY KEY,
+    user_id TEXT,
+    status TEXT DEFAULT 'open',
+    created_at INTEGER,
+    updated_at INTEGER,
+    subject TEXT,
+    description TEXT
+  )
+`,
+).run();
+
+// Safe column upgrades
+const safeAlter = (sql) => {
+  try {
+    db.prepare(sql).run();
+  } catch (e) {
+    if (!String(e).includes("duplicate column name")) throw e;
+  }
+};
+
+safeAlter(`ALTER TABLE tickets ADD COLUMN voiceChannelId TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN department TEXT DEFAULT 'general'`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN priority TEXT DEFAULT 'medium'`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiModeEnabled INTEGER DEFAULT 0`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiChannelId TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiType TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiEnabledBy TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiEnabledAt INTEGER`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN questionAnswers TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN ticketName TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN ticketNumber TEXT`);
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ticket_panel (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    message_id TEXT,
+    channel_id TEXT,
+    created_at INTEGER
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ticket_users (
+    ticket_id TEXT,
+    user_id TEXT,
+    PRIMARY KEY(ticket_id, user_id)
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS settings (
+    id INTEGER PRIMARY KEY,
+    data TEXT
+  )
+`,
+).run();
+
+function ensureProfile(userId) {
+  const existing = db
+    .prepare(
+      `
+    SELECT user_id FROM profiles WHERE user_id = ?
+  `,
+    )
+    .get(userId);
+
+  if (!existing) {
+    db.prepare(
+      `
+      INSERT INTO profiles (user_id, bio, timezone, clockedIn)
+      VALUES (?, '', '', 0)
+    `,
+    ).run(userId);
+  }
+}
+
+function normaliseTicketRow(row) {
+  if (!row) return null;
+
+  let questionAnswers = [];
+
+  if (row.questionAnswers) {
+    try {
+      questionAnswers = JSON.parse(row.questionAnswers);
+    } catch {
+      questionAnswers = [];
+    }
+  }
+
+  return {
+    ...row,
+    aiModeEnabled: Boolean(row.aiModeEnabled),
+    clockedIn:
+      row.clockedIn !== undefined ? Boolean(row.clockedIn) : row.clockedIn,
+    questionAnswers,
+  };
+}
+
+module.exports = {
+  addTicket(ticket) {
+    const now = Date.now();
+
+    db.prepare(
+      `
+      INSERT INTO tickets (
+        ticket_id,
+        user_id,
+        subject,
+        description,
+        created_at,
+        updated_at,
+        department,
+        priority,
+        aiModeEnabled,
+        aiChannelId,
+        aiType,
+        aiEnabledBy,
+        aiEnabledAt,
+        questionAnswers,
+        ticketName,
+        ticketNumber
+      )
+      VALUES (
+        @ticket_id,
+        @user_id,
+        @subject,
+        @description,
+        @created_at,
+        @updated_at,
+        @department,
+        @priority,
+        @aiModeEnabled,
+        @aiChannelId,
+        @aiType,
+        @aiEnabledBy,
+        @aiEnabledAt,
+        @questionAnswers,
+        @ticketName,
+        @ticketNumber
+      )
+      ON CONFLICT(ticket_id) DO NOTHING
+    `,
+    ).run({
+      ticket_id: ticket.id,
+      user_id: ticket.user,
+      subject: ticket.reason || "",
+      description: ticket.description || "",
+      created_at: now,
+      updated_at: now,
+      department: ticket.department || "general",
+      priority: ticket.priority || "medium",
+      aiModeEnabled: ticket.aiModeEnabled ? 1 : 0,
+      aiChannelId: ticket.aiChannelId || null,
+      aiType: ticket.aiType || null,
+      aiEnabledBy: ticket.aiEnabledBy || null,
+      aiEnabledAt: ticket.aiEnabledAt || null,
+      questionAnswers: JSON.stringify(ticket.questionAnswers || []),
+      ticketName: ticket.name || null,
+      ticketNumber: ticket.number || null,
+    });
+  },
+
+  updateTicketQuestionAnswers(ticketId, questionAnswers = []) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET questionAnswers=@questionAnswers, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      questionAnswers: JSON.stringify(questionAnswers),
+      updatedAt: Date.now(),
+    });
+  },
+
+  updateTicketVoice(ticketId, voiceChannelId) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET voiceChannelId=@voiceChannelId, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      voiceChannelId,
+      updatedAt: Date.now(),
+    });
+  },
+
+  updateTicketStatus(ticketId, status) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET status=@status, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      status,
+      updatedAt: Date.now(),
+      ticketId,
+    });
+  },
+
+  updateTicketDepartment(ticketId, department) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET department=@department, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      department,
+      updatedAt: Date.now(),
+    });
+  },
+
+  updateTicketPriority(ticketId, priority) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET priority=@priority, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      priority,
+      updatedAt: Date.now(),
+    });
+  },
+
+  setTicketAIState(ticketId, aiState = {}) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET
+        aiModeEnabled=@aiModeEnabled,
+        aiChannelId=@aiChannelId,
+        aiType=@aiType,
+        aiEnabledBy=@aiEnabledBy,
+        aiEnabledAt=@aiEnabledAt,
+        updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      aiModeEnabled: aiState.enabled ? 1 : 0,
+      aiChannelId: aiState.aiChannelId || null,
+      aiType: aiState.aiType || null,
+      aiEnabledBy: aiState.enabledBy || null,
+      aiEnabledAt: aiState.enabledAt
+        ? new Date(aiState.enabledAt).getTime()
+        : aiState.enabled
+          ? Date.now()
+          : null,
+      updatedAt: Date.now(),
+    });
+  },
+
+  enableTicketAI(
+    ticketId,
+    aiChannelId = null,
+    aiType = null,
+    enabledBy = null,
+  ) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET
+        aiModeEnabled=1,
+        aiChannelId=@aiChannelId,
+        aiType=@aiType,
+        aiEnabledBy=@aiEnabledBy,
+        aiEnabledAt=@aiEnabledAt,
+        updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      aiChannelId,
+      aiType,
+      aiEnabledBy,
+      aiEnabledAt: Date.now(),
+      updatedAt: Date.now(),
+    });
+  },
+
+  disableTicketAI(ticketId) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET
+        aiModeEnabled=0,
+        updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      updatedAt: Date.now(),
+    });
+  },
+
+  getTicket(ticketId) {
+    const row = db
+      .prepare(
+        `
+      SELECT * FROM tickets WHERE ticket_id=@ticketId
+    `,
+      )
+      .get({ ticketId });
+
+    return normaliseTicketRow(row);
+  },
+
+  getTicketByAIChannel(aiChannelId) {
+    const row = db
+      .prepare(
+        `
+      SELECT * FROM tickets WHERE aiChannelId=@aiChannelId LIMIT 1
+    `,
+      )
+      .get({ aiChannelId });
+
+    return normaliseTicketRow(row);
+  },
+
+  getAllTickets() {
+    return db.prepare(`SELECT * FROM tickets`).all().map(normaliseTicketRow);
+  },
+
+  saveTicketPanel(messageId, channelId) {
+    db.prepare(
+      `
+      INSERT INTO ticket_panel (message_id, channel_id, created_at)
+      VALUES (@messageId, @channelId, @createdAt)
+    `,
+    ).run({ messageId, channelId, createdAt: Date.now() });
+  },
+
+  getTicketPanel() {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ticket_panel ORDER BY id DESC LIMIT 1
+    `,
+      )
+      .get();
+  },
+
+  addUserToTicket(ticketId, userId) {
+    db.prepare(
+      `
+      INSERT INTO ticket_users (ticket_id, user_id)
+      VALUES (?, ?)
+      ON CONFLICT(ticket_id, user_id) DO NOTHING
+    `,
+    ).run(ticketId, userId);
+  },
+
+  removeUserFromTicket(ticketId, userId) {
+    db.prepare(
+      `
+      DELETE FROM ticket_users WHERE ticket_id=? AND user_id=?
+    `,
+    ).run(ticketId, userId);
+  },
+
+  getTicketUsers(ticketId) {
+    return db
+      .prepare(
+        `
+      SELECT user_id FROM ticket_users WHERE ticket_id=?
+    `,
+      )
+      .all(ticketId)
+      .map((r) => r.user_id);
+  },
+
+  getSettings() {
+    const row = db.prepare(`SELECT data FROM settings WHERE id=1`).get();
+    if (!row) return {};
+    try {
+      return JSON.parse(row.data);
+    } catch {
+      return {};
+    }
+  },
+
+  getProfile(userId) {
+    ensureProfile(userId);
+
+    const row = db
+      .prepare(
+        `
+      SELECT * FROM profiles WHERE user_id = ?
+    `,
+      )
+      .get(userId);
+
+    if (!row) {
+      return {
+        user_id: userId,
+        bio: "",
+        timezone: "",
+        clockedIn: false,
+      };
+    }
+
+    return {
+      ...row,
+      clockedIn: Boolean(row.clockedIn),
+    };
+  },
+
+  setClockedIn(userId, clockedIn) {
+    ensureProfile(userId);
+
+    db.prepare(
+      `
+      UPDATE profiles
+      SET clockedIn = ?
+      WHERE user_id = ?
+    `,
+    ).run(clockedIn ? 1 : 0, userId);
+  },
+
+  saveSettings(obj) {
+    const data = JSON.stringify(obj);
+    db.prepare(
+      `
+      INSERT INTO settings (id, data)
+      VALUES (1, @data)
+      ON CONFLICT(id) DO UPDATE SET data = excluded.data
+    `,
+    ).run({ data });
+  },
+};

Structures/Event.js

@@ -1,5 +1,6 @@
 // SupportBot | Emerald Services
 // Event Structure
+
 class Event {
   constructor(event, run) {
     this.event = event;

Structures/TicketID.js

@@ -1,47 +1,30 @@
 // SupportBot | Emerald Services
 // Ticket ID Structure
 
-const fs = require("fs");
+const db = require("./Database")
 
 class TicketNumberID {
   static async pad() {
-    let num = await this.get();
-    let n = num + "";
-    await this.set(num + 1);
-    return n.length >= 4 ? n : new Array(4 - n.length + 1).join("0") + n;
+    let num = await this.get()
+    let n = num + ""
+    await this.set(num + 1)
+    return n.length >= 4 ? n : new Array(4 - n.length + 1).join("0") + n
   }
 
   static async get() {
-    let ticketnumberID = await JSON.parse(
-      fs.readFileSync("./Data/ticket-panel-id.json", "utf8")
-    );
-    if (!ticketnumberID.id) {
-      return this.set(0);
-    } else {
-      return ticketnumberID.id;
-    }
+    const row = db.getTicketPanel()
+    if (!row) return await this.set(0)
+    return row.id
   }
 
   static async set(value) {
-    let ticketnumberID = await JSON.parse(
-      fs.readFileSync("./Data/ticket-panel-id.json", "utf8")
-    );
-
-    ticketnumberID.id = value;
-    fs.writeFileSync(
-      "./Data/ticket-panel-id.json",
-      JSON.stringify(ticketnumberID, null, 4),
-      (err) => {
-        if (err) console.error(err);
-      }
-    );
-
-    return value;
+    db.saveTicketPanel(`panel-${value}`, "none")
+    return value
   }
 
   static async reset() {
-    return await this.set(0);
+    return await this.set(0)
   }
 }
 
-module.exports = TicketNumberID;
+module.exports = TicketNumberID

Structures/TicketManager.js

@@ -0,0 +1,636 @@
+const fs = require("fs");
+const path = require("path");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const db = require("./Database.js");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+function escapeHtml(str = "") {
+  return String(str)
+    .replace(/&/g, "&")
+    .replace(/</g, "&lt;")
+    .replace(/>/g, "&gt;")
+    .replace(/"/g, "&quot;");
+}
+
+function parseMarkdown(content = "") {
+  let safe = escapeHtml(content);
+
+  safe = safe.replace(/```([\s\S]*?)```/g, "<pre><code>$1</code></pre>");
+  safe = safe.replace(/`(.*?)`/g, "<code>$1</code>");
+  safe = safe.replace(/\*\*(.*?)\*\*/g, "<strong>$1</strong>");
+  safe = safe.replace(/\*(.*?)\*/g, "<em>$1</em>");
+  safe = safe.replace(/_(.*?)_/g, "<em>$1</em>");
+  safe = safe.replace(
+    /\[(.*?)\]\((.*?)\)/g,
+    '<a href="$2" target="_blank" rel="noopener noreferrer">$1</a>',
+  );
+
+  return safe.replace(/\n/g, "<br>");
+}
+
+function formatDate(iso) {
+  try {
+    return new Date(iso).toLocaleString("en-GB", {
+      dateStyle: "medium",
+      timeStyle: "short",
+    });
+  } catch {
+    return iso;
+  }
+}
+
+function getFileTypeInfo(att) {
+  const fileName = String(att.name || "attachment").toLowerCase();
+
+  if (/\.(png|jpg|jpeg|gif|webp|bmp|svg)$/i.test(fileName)) {
+    return "image";
+  }
+
+  if (/\.(mp4|webm|mov|m4v)$/i.test(fileName)) {
+    return "video";
+  }
+
+  if (/\.(mp3|wav|ogg|m4a|flac)$/i.test(fileName)) {
+    return "audio";
+  }
+
+  return "file";
+}
+
+function renderAttachment(att) {
+  const url = escapeHtml(att.url || "");
+  const name = escapeHtml(att.name || "attachment");
+  const type = getFileTypeInfo(att);
+
+  if (type === "image") {
+    return `
+      <div class="attachment">
+        <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+        <div class="attachment-preview attachment-image">
+          <img src="${url}" alt="${name}" loading="lazy">
+        </div>
+      </div>
+    `;
+  }
+
+  if (type === "video") {
+    return `
+      <div class="attachment">
+        <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+        <div class="attachment-preview">
+          <video controls preload="metadata">
+            <source src="${url}">
+          </video>
+        </div>
+      </div>
+    `;
+  }
+
+  if (type === "audio") {
+    return `
+      <div class="attachment">
+        <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+        <div class="attachment-preview">
+          <audio controls preload="metadata">
+            <source src="${url}">
+          </audio>
+        </div>
+      </div>
+    `;
+  }
+
+  return `
+    <div class="attachment">
+      <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+    </div>
+  `;
+}
+
+function renderEmbeds(embeds = []) {
+  return embeds
+    .map((embed) => {
+      const fields = (embed.fields || [])
+        .map(
+          (field) => `
+            <div class="embed-field">
+              <div class="embed-field-name">${escapeHtml(field.name || "Field")}</div>
+              <div class="embed-field-value">${parseMarkdown(field.value || "")}</div>
+            </div>
+          `,
+        )
+        .join("");
+
+      return `
+        <div class="discord-embed">
+          ${embed.title ? `<div class="discord-embed-title">${escapeHtml(embed.title)}</div>` : ""}
+          ${embed.description ? `<div class="discord-embed-description">${parseMarkdown(embed.description)}</div>` : ""}
+          ${fields}
+        </div>
+      `;
+    })
+    .join("");
+}
+
+function createTranscriptHTML(ticket, reason) {
+  return `<!DOCTYPE html>
+<html lang="en">
+<head>
+  <meta charset="UTF-8">
+  <meta name="viewport" content="width=device-width, initial-scale=1.0">
+  <title>Transcript - ${escapeHtml(ticket.name)}</title>
+  <style>
+    :root {
+      --bg: #0b0f14;
+      --panel: #111821;
+      --panel-2: #182230;
+      --panel-3: #1d2938;
+      --border: #283548;
+      --text: #e6edf3;
+      --muted: #9fb0c3;
+      --accent: #22c55e;
+      --accent-soft: rgba(34, 197, 94, 0.12);
+      --code: #0f1720;
+    }
+
+    * {
+      box-sizing: border-box;
+    }
+
+    html, body {
+      margin: 0;
+      padding: 0;
+      background: var(--bg);
+      color: var(--text);
+      font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
+    }
+
+    body {
+      padding: 32px 20px;
+    }
+
+    .page {
+      max-width: 1100px;
+      margin: 0 auto;
+    }
+
+    .header {
+      background: var(--panel);
+      border: 1px solid var(--border);
+      border-radius: 16px;
+      padding: 24px;
+      margin-bottom: 18px;
+    }
+
+    .header-top {
+      display: flex;
+      justify-content: space-between;
+      align-items: flex-start;
+      gap: 16px;
+      flex-wrap: wrap;
+    }
+
+    .title-wrap h1 {
+      margin: 0;
+      font-size: 1.8rem;
+      line-height: 1.2;
+      font-weight: 800;
+      letter-spacing: -0.02em;
+    }
+
+    .title-wrap p {
+      margin: 8px 0 0;
+      color: var(--muted);
+      font-size: 0.98rem;
+    }
+
+    .badge {
+      display: inline-flex;
+      align-items: center;
+      gap: 8px;
+      background: var(--accent-soft);
+      color: #8df0ad;
+      border: 1px solid rgba(34, 197, 94, 0.25);
+      padding: 8px 12px;
+      border-radius: 999px;
+      font-size: 0.9rem;
+      font-weight: 700;
+      white-space: nowrap;
+    }
+
+    .meta-grid {
+      margin-top: 18px;
+      display: grid;
+      grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
+      gap: 12px;
+    }
+
+    .meta-card {
+      background: var(--panel-2);
+      border: 1px solid var(--border);
+      border-radius: 12px;
+      padding: 14px;
+    }
+
+    .meta-label {
+      color: var(--muted);
+      font-size: 0.82rem;
+      margin-bottom: 6px;
+      text-transform: uppercase;
+      letter-spacing: 0.08em;
+      font-weight: 700;
+    }
+
+    .meta-value {
+      font-size: 0.98rem;
+      font-weight: 600;
+      word-break: break-word;
+    }
+
+    .messages-wrap {
+      background: var(--panel);
+      border: 1px solid var(--border);
+      border-radius: 16px;
+      overflow: hidden;
+    }
+
+    .messages-header {
+      padding: 18px 20px;
+      border-bottom: 1px solid var(--border);
+      background: var(--panel-2);
+      font-weight: 800;
+      font-size: 1rem;
+    }
+
+    .message {
+      display: flex;
+      gap: 14px;
+      padding: 18px 20px;
+      border-bottom: 1px solid var(--border);
+    }
+
+    .message:last-child {
+      border-bottom: none;
+    }
+
+    .avatar {
+      width: 42px;
+      height: 42px;
+      min-width: 42px;
+      border-radius: 50%;
+      object-fit: cover;
+      background: var(--panel-3);
+      border: 1px solid var(--border);
+    }
+
+    .message-body {
+      min-width: 0;
+      flex: 1;
+    }
+
+    .message-header {
+      display: flex;
+      align-items: baseline;
+      gap: 10px;
+      flex-wrap: wrap;
+      margin-bottom: 8px;
+    }
+
+    .username {
+      font-weight: 800;
+      color: var(--text);
+      font-size: 0.98rem;
+    }
+
+    .userid {
+      color: var(--muted);
+      font-size: 0.8rem;
+      font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
+    }
+
+    .timestamp {
+      color: var(--muted);
+      font-size: 0.82rem;
+      margin-left: auto;
+    }
+
+    .content {
+      color: var(--text);
+      font-size: 0.96rem;
+      line-height: 1.6;
+      word-break: break-word;
+    }
+
+    .content:empty {
+      display: none;
+    }
+
+    .discord-embed {
+      margin-top: 12px;
+      background: var(--panel-2);
+      border: 1px solid var(--border);
+      border-left: 4px solid var(--accent);
+      border-radius: 10px;
+      padding: 12px 14px;
+    }
+
+    .discord-embed-title {
+      font-weight: 800;
+      margin-bottom: 6px;
+    }
+
+    .discord-embed-description {
+      color: var(--text);
+      line-height: 1.5;
+    }
+
+    .embed-field {
+      margin-top: 10px;
+      padding-top: 10px;
+      border-top: 1px solid rgba(255,255,255,0.06);
+    }
+
+    .embed-field-name {
+      font-weight: 700;
+      margin-bottom: 4px;
+    }
+
+    .embed-field-value {
+      color: var(--text);
+      line-height: 1.5;
+    }
+
+    .attachment {
+      margin-top: 12px;
+      background: var(--panel-2);
+      border: 1px solid var(--border);
+      border-radius: 12px;
+      padding: 12px;
+    }
+
+    .attachment-file {
+      display: inline-block;
+      color: #8fd9a8;
+      text-decoration: none;
+      font-weight: 700;
+      word-break: break-word;
+    }
+
+    .attachment-file:hover {
+      text-decoration: underline;
+    }
+
+    .attachment-preview {
+      margin-top: 10px;
+    }
+
+    .attachment-preview img,
+    .attachment-preview video {
+      width: 100%;
+      max-width: 560px;
+      border-radius: 10px;
+      border: 1px solid var(--border);
+      display: block;
+      background: #0a0f15;
+    }
+
+    .attachment-preview audio {
+      width: 100%;
+      max-width: 560px;
+      display: block;
+    }
+
+    code {
+      background: var(--code);
+      border: 1px solid var(--border);
+      padding: 2px 6px;
+      border-radius: 6px;
+      font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
+      font-size: 0.9em;
+    }
+
+    pre {
+      background: var(--code);
+      border: 1px solid var(--border);
+      padding: 12px;
+      border-radius: 10px;
+      overflow-x: auto;
+      white-space: pre-wrap;
+      word-break: break-word;
+    }
+
+    pre code {
+      background: transparent;
+      border: none;
+      padding: 0;
+    }
+
+    a {
+      color: #8fd9ff;
+    }
+
+    .empty-state {
+      padding: 24px 20px;
+      color: var(--muted);
+    }
+
+    @media (max-width: 700px) {
+      body {
+        padding: 18px 12px;
+      }
+
+      .header,
+      .messages-wrap {
+        border-radius: 12px;
+      }
+
+      .message {
+        padding: 14px;
+      }
+
+      .timestamp {
+        width: 100%;
+        margin-left: 0;
+      }
+    }
+  </style>
+</head>
+<body>
+  <div class="page">
+    <section class="header">
+      <div class="header-top">
+        <div class="title-wrap">
+          <h1>Ticket Transcript</h1>
+          <p>Exported conversation log for support ticket <strong>${escapeHtml(ticket.name)}</strong></p>
+        </div>
+        <div class="badge">Closed Transcript</div>
+      </div>
+
+      <div class="meta-grid">
+        <div class="meta-card">
+          <div class="meta-label">Channel</div>
+          <div class="meta-value">${escapeHtml(ticket.name)}</div>
+        </div>
+        <div class="meta-card">
+          <div class="meta-label">Ticket ID</div>
+          <div class="meta-value">${escapeHtml(ticket.id)}</div>
+        </div>
+        <div class="meta-card">
+          <div class="meta-label">Message Count</div>
+          <div class="meta-value">${ticket.messages.length}</div>
+        </div>
+        <div class="meta-card">
+          <div class="meta-label">Close Reason</div>
+          <div class="meta-value">${escapeHtml(reason || "No Reason Provided.")}</div>
+        </div>
+      </div>
+    </section>
+
+    <section class="messages-wrap">
+      <div class="messages-header">Messages</div>
+      ${
+        ticket.messages.length
+          ? ticket.messages
+              .map(
+                (msg) => `
+        <article class="message">
+          <img src="${escapeHtml(msg.avatar || "")}" alt="Avatar" class="avatar">
+          <div class="message-body">
+            <div class="message-header">
+              <span class="username">${escapeHtml(msg.username || "Unknown User")}</span>
+              <span class="userid">${escapeHtml(msg.userId || "Unknown ID")}</span>
+              <span class="timestamp">${formatDate(msg.timestamp)}</span>
+            </div>
+
+            <div class="content">${parseMarkdown(msg.content || "")}</div>
+
+            ${renderEmbeds(msg.embeds || [])}
+            ${(msg.attachments || []).map(renderAttachment).join("")}
+          </div>
+        </article>
+      `,
+              )
+              .join("")
+          : `<div class="empty-state">No messages were found in this ticket.</div>`
+      }
+    </section>
+  </div>
+</body>
+</html>`;
+}
+
+async function createTranscript(interaction, ticket, reason) {
+  const { getChannel } = interaction.client;
+
+  const transcriptChannel = await getChannel(
+    supportbot.Ticket.Log.TicketDataLog,
+    interaction.guild,
+  );
+
+  if (!transcriptChannel) {
+    throw new Error("Transcript log channel missing or inaccessible.");
+  }
+
+  let allMessages = [];
+  let lastId = null;
+
+  while (true) {
+    const options = { limit: 100 };
+    if (lastId) options.before = lastId;
+
+    const messages = await interaction.channel.messages.fetch(options);
+    if (messages.size === 0) break;
+
+    allMessages = [...allMessages, ...messages.values()];
+    lastId = messages.last().id;
+
+    if (messages.size < 100) break;
+  }
+
+  allMessages.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
+
+  const transcriptData = allMessages.map((msg) => ({
+    content: msg.content || "",
+    username: msg.author.username,
+    userId: msg.author.id,
+    avatar: msg.author.displayAvatarURL({ extension: "png", size: 128 }),
+    timestamp: msg.createdAt.toISOString(),
+    attachments: Array.from(msg.attachments.values()).map((att) => ({
+      url: att.url,
+      name: att.name || "attachment",
+      contentType: att.contentType || null,
+      size: att.size || 0,
+    })),
+    embeds: msg.embeds.map((embed) => ({
+      title: embed.title || "",
+      description: embed.description || "",
+      fields: embed.fields || [],
+    })),
+  }));
+
+  if (typeof db.updateTicketStatus === "function") {
+    db.updateTicketStatus(interaction.channel.id, "closed");
+  }
+
+  const ticketUserId = ticket.user_id || ticket.user;
+  const tUser =
+    interaction.client.users.cache.get(ticketUserId) ||
+    (ticketUserId
+      ? await interaction.client.users.fetch(ticketUserId).catch(() => null)
+      : null);
+
+  const transcriptEmbed = new Discord.EmbedBuilder()
+    .setTitle(msgconfig.TicketLog.Title)
+    .setColor(msgconfig.TicketLog.Colour)
+    .setFooter({
+      text: supportbot.Embed.Footer,
+      iconURL: interaction.user.displayAvatarURL(),
+    })
+    .setDescription(
+      `> **Ticket:** ${interaction.channel.name} (\`${interaction.channel.id}\`)\n` +
+        `> **User:** ${tUser?.tag || "Unknown User"} (\`${tUser?.id || ticketUserId || "Unknown"}\`)\n` +
+        `> **Closed by:** <@${interaction.user.id}>\n` +
+        `> **Message Count:** ${transcriptData.length}`,
+    )
+    .addFields({
+      name: "Reason",
+      value: `\`\`\`${reason || "No Reason Provided."}\`\`\``,
+      inline: false,
+    });
+
+  const transcriptDir = path.join(process.cwd(), "./Data/Transcripts");
+  if (!fs.existsSync(transcriptDir)) {
+    fs.mkdirSync(transcriptDir, { recursive: true });
+  }
+
+  const htmlFileName = `${interaction.channel.id}-transcript.html`;
+  const htmlPath = path.join(transcriptDir, htmlFileName);
+
+  const html = createTranscriptHTML(
+    {
+      id: interaction.channel.id,
+      name: interaction.channel.name,
+      messages: transcriptData,
+    },
+    reason,
+  );
+
+  fs.writeFileSync(htmlPath, html, "utf8");
+
+  await transcriptChannel.send({
+    embeds: [transcriptEmbed],
+    files: [
+      new Discord.AttachmentBuilder(htmlPath, {
+        name: `SPOILER_${htmlFileName}`,
+      }),
+    ],
+  });
+
+  return { htmlPath };
+}
+
+module.exports = {
+  createTranscript,
+};

index.js

@@ -8,9 +8,10 @@
 //           Installed with MIT License
 //
 //           Discord Support: https://emeraldsrv.dev/discord
-//           Community Resources: https://emeraldsrv.dev/resources
+//           Community Resources: https://community.emeraldsrv.dev
 
 const fs = require("fs");
+const path = require("path");
 
 const yaml = require("js-yaml");
 const supportbot = yaml.load(
@@ -24,13 +25,51 @@ const client = new Client({
 
 client.start(supportbot.General.Token);
 
-
-
-
-
-
-
-
+// SupportBot - New Logging System
+
+const logTypes = ["Output", "Warn", "Error"];
+
+if (!fs.existsSync("./Logs")) {
+  fs.mkdirSync("./Logs");
+}
+logTypes.forEach((type) => {
+  const dir = `./Logs/${type}`;
+  if (!fs.existsSync(dir)) {
+    fs.mkdirSync(dir);
+  }
+});
+
+function logToFile(type, data) {
+  const date = new Date().toISOString().split("T")[0];
+  const file = path.join(`./Logs/${type}`, `${type}-${date}.log`);
+  fs.appendFileSync(file, `[${new Date().toISOString()}] ${data}\n`);
+}
+
+const origLog = console.log;
+console.log = (...args) => {
+  origLog(...args);
+  logToFile("Output", args.join(" "));
+};
+
+const origWarn = console.warn;
+console.warn = (...args) => {
+  origWarn(...args);
+  logToFile("Warn", args.join(" "));
+};
+
+const origError = console.error;
+console.error = (...args) => {
+  origError(...args);
+  logToFile("Error", args.join(" "));
+};
+
+process.on("unhandledRejection", (reason) => {
+  console.error("Unhandled Rejection:", reason);
+});
+
+process.on("uncaughtException", (err) => {
+  console.error("Uncaught Exception:", err);
+});
 
 
 

package.json

@@ -1,6 +1,6 @@
 {
   "name": "supportbot",
-  "version": "8.3",
+  "version": "26.0.0-prerelease-1",
   "description": "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand.",
   "main": "index.js",
   "scripts": {
@@ -18,10 +18,13 @@
   },
   "homepage": "https://community.emeraldsrv.dev",
   "dependencies": {
-    "@paypal/checkout-server-sdk": "^1.0.3",
-    "@vitalets/google-translate-api": "^8.0.0",
+    "@vitalets/google-translate-api": "^9.2.1",
     "axios": "^1.7.2",
+    "better-sqlite3": "^12.2.0",
     "discord.js": "^14.13.0",
+    "figlet": "^1.9.3",
+    "google-translate-api": "^2.3.0",
+    "gradient-string": "^3.0.0",
     "js": "^0.1.0",
     "js-yaml": "^4.1.0",
     "moment": "^2.29.3",