26.1 Dev-6

- Further Dashboard Improvements
- Bug Fixes

API/server.js

@@ -0,0 +1,360 @@
+const express = require('express');
+const cors = require('cors');
+const fs = require('fs');
+const os = require('os');
+const yaml = require('js-yaml');
+const YAML = require('yaml'); 
+const db = require('../Structures/Database.js');
+
+class APIServer {
+    constructor(client) {
+        this.client = client;
+        this.app = express();
+
+        try {
+            const apiCfg = yaml.load(fs.readFileSync('./Configs/api.yml', 'utf8')).API;
+            this.config = apiCfg;
+        } catch (e) {
+            console.error('[API] Failed to load api.yml, defaulting to disabled.');
+            this.config = { Enabled: false };
+        }
+
+        if (!this.config.Enabled) return;
+
+        this.app.use(cors());
+        this.app.use(express.json());
+
+        this.app.use((req, res, next) => {
+            const authHeader = req.headers.authorization;
+            if (!authHeader || authHeader !== `Bearer ${this.config.SecretKey}`) {
+                return res.status(401).json({ error: 'Unauthorized. Invalid Secret Key.' });
+            }
+            next();
+        });
+
+        this.setupRoutes();
+    }
+
+    start(port) {
+        const listenPort = port || this.config.Port || 3000;
+        this.app.listen(listenPort, () => {
+            console.log(`[API] Server running on port ${listenPort}`);
+        });
+    }
+
+    setupRoutes() {
+        this.app.get('/api/stats', async (req, res) => {
+            try {
+                if (!this.client.user) {
+                    return res.json({ success: false, error: 'Bot is still starting up.' });
+                }
+
+                let userCount = 0;
+                this.client.guilds.cache.forEach(guild => {
+                    userCount += guild.memberCount;
+                });
+
+                const allTickets = db.getAllTickets() || [];
+                const openTickets = allTickets.filter(t => t.open).length;
+                const closedTickets = allTickets.filter(t => !t.open).length;
+
+                const totalMem = os.totalmem();
+                const freeMem = os.freemem();
+                const usedMem = totalMem - freeMem;
+                const ramPercent = Math.round((usedMem / totalMem) * 100);
+                const cpuLoad = os.loadavg()[0].toFixed(2);
+
+                res.json({
+                    success: true,
+                    data: {
+                        bot: {
+                            username: this.client.user.username,
+                            id: this.client.user.id,
+                            avatar: this.client.user.displayAvatarURL(),
+                            version: require('../package.json').version,
+                            ping: this.client.ws.ping,
+                            uptime: process.uptime(),
+                        },
+                        servers: this.client.guilds.cache.size,
+                        users: userCount,
+                        tickets: {
+                            total: allTickets.length,
+                            open: openTickets,
+                            closed: closedTickets
+                        },
+                        hosting: {
+                            ram_used: (usedMem / 1024 / 1024 / 1024).toFixed(2) + ' GB',
+                            ram_total: (totalMem / 1024 / 1024 / 1024).toFixed(2) + ' GB',
+                            ram_percent: ramPercent,
+                            cpu_load: cpuLoad,
+                            uptime: Math.floor(os.uptime() / 86400) + ' Days'
+                        }
+                    }
+                });
+            } catch (err) {
+                console.error('[API] Error fetching stats:', err);
+                res.status(500).json({ success: false, error: 'Internal Server Error' });
+            }
+        });
+
+        this.app.get('/api/configs/:file', (req, res) => {
+            const validFiles = ['supportbot', 'ticket-panel', 'commands', 'messages', 'supportbot-ai'];
+            const file = req.params.file;
+            if (!validFiles.includes(file)) return res.status(400).json({ success: false, error: 'Invalid file' });
+            try {
+                const configData = fs.readFileSync(`./Configs/${file}.yml`, 'utf8');
+                res.json({ success: true, data: configData });
+            } catch (err) {
+                res.status(500).json({ success: false, error: 'Failed to read config' });
+            }
+        });
+
+        this.app.put('/api/configs/raw', (req, res) => {
+            const validFiles = ['supportbot', 'ticket-panel', 'commands', 'messages', 'supportbot-ai'];
+            const file = req.body.filename;
+            const content = req.body.content;
+            if (!validFiles.includes(file)) return res.status(400).json({ success: false, error: 'Invalid file' });
+            try {
+                fs.writeFileSync(`./Configs/${file}.yml`, content);
+                res.json({ success: true });
+            } catch (err) {
+                res.status(500).json({ success: false, error: 'Failed to write config' });
+            }
+        });
+
+        this.app.get('/api/configs/json/:file', (req, res) => {
+            const validFiles = ['supportbot', 'ticket-panel', 'commands', 'messages', 'supportbot-ai'];
+            const file = req.params.file;
+            if (!validFiles.includes(file)) return res.status(400).json({ success: false, error: 'Invalid file' });
+            try {
+                const configData = yaml.load(fs.readFileSync(`./Configs/${file}.yml`, 'utf8'));
+                res.json({ success: true, data: configData });
+            } catch (err) {
+                res.status(500).json({ success: false, error: 'Failed to parse config' });
+            }
+        });
+
+        this.app.post('/api/configs/update-fields/multi', (req, res) => {
+            const updates = req.body;
+            if (!updates || typeof updates !== 'object') return res.status(400).json({ success: false, error: 'Invalid updates' });
+            try {
+                for (const [keyPath, value] of Object.entries(updates)) {
+                    const [fileName, path] = keyPath.split(':');
+                    const fileContent = fs.readFileSync(`./Configs/${fileName}.yml`, 'utf8');
+                    const doc = YAML.parseDocument(fileContent);
+                    const keys = path.split('.');
+                    doc.setIn(keys, value);
+                    fs.writeFileSync(`./Configs/${fileName}.yml`, doc.toString());
+                }
+                res.json({ success: true });
+            } catch (err) {
+                console.error('[API] Update failed:', err);
+                res.status(500).json({ success: false, error: err.message });
+            }
+        });
+
+        this.app.post('/api/addons/install', async (req, res) => {
+            const { url, filename } = req.body;
+            if (!url || !filename) return res.status(400).json({ success: false, error: 'Missing url or filename' });
+
+            try {
+                const axios = require('axios');
+                const response = await axios({
+                    method: 'get',
+                    url: url,
+                    responseType: 'stream'
+                });
+
+                // Ensure Addons directory exists
+                if (!fs.existsSync('./Addons')) {
+                    fs.mkdirSync('./Addons');
+                }
+
+                const writer = fs.createWriteStream(`./Addons/${filename}`);
+                response.data.pipe(writer);
+
+                writer.on('finish', () => {
+                    res.json({ success: true, message: `Addon ${filename} installed successfully.` });
+                });
+
+                writer.on('error', (err) => {
+                    console.error('[API] Download failed:', err);
+                    res.status(500).json({ success: false, error: 'Failed to write addon file' });
+                });
+
+            } catch (err) {
+                console.error('[API] Addon install failed:', err);
+                res.status(500).json({ success: false, error: 'Failed to download addon' });
+            }
+        });
+
+        this.app.post('/api/addons/push', (req, res) => {
+            const { filename, content } = req.body;
+            if (!filename || !content) return res.status(400).json({ success: false, error: 'Missing filename or content' });
+            
+            const sanitizedFilename = filename.replace(/[^a-z0-9_.-]/gi, '_');
+            
+            try {
+                if (!fs.existsSync('./Addons')) {
+                    fs.mkdirSync('./Addons');
+                }
+                fs.writeFileSync(`./Addons/${sanitizedFilename}`, content);
+                res.json({ success: true, message: `Addon ${sanitizedFilename} deployed successfully.` });
+            } catch (err) {
+                console.error('[API] Push failed:', err);
+                res.status(500).json({ success: false, error: 'Failed to write addon file' });
+            }
+        });
+
+        // --- Nexus Updater API ---
+        this.app.post('/api/system/update', async (req, res) => {
+            const { url, version } = req.body;
+            if (!url) return res.status(400).json({ success: false, error: 'Missing update URL' });
+
+            try {
+                const axios = require('axios');
+                const { execSync } = require('child_process');
+                const path = require('path');
+
+                console.log(`[Updater] Starting update to ${version || 'latest'}...`);
+
+                // 1. Download
+                const tempZip = `./update_${Date.now()}.zip`;
+                const response = await axios({ method: 'get', url: url, responseType: 'stream' });
+                const writer = fs.createWriteStream(tempZip);
+                response.data.pipe(writer);
+
+                await new Promise((resolve, reject) => {
+                    writer.on('finish', resolve);
+                    writer.on('error', reject);
+                });
+
+                // 2. Extract to temp dir
+                const tempDir = `./temp_update_${Date.now()}`;
+                if (!fs.existsSync(tempDir)) fs.mkdirSync(tempDir);
+
+                const isWindows = process.platform === 'win32';
+                try {
+                    if (isWindows) {
+                        execSync(`powershell -Command "Expand-Archive -Path '${tempZip}' -DestinationPath '${tempDir}' -Force"`);
+                    } else {
+                        execSync(`unzip -o "${tempZip}" -d "${tempDir}"`);
+                    }
+                } catch (e) {
+                    throw new Error(`Extraction failed. Ensure ${isWindows ? 'PowerShell' : 'unzip'} is installed. ${e.message}`);
+                }
+
+                // Identify inner directory (sometimes zips contain a root folder)
+                let sourcePath = tempDir;
+                const items = fs.readdirSync(tempDir);
+                if (items.length === 1 && fs.statSync(path.join(tempDir, items[0])).isDirectory()) {
+                    sourcePath = path.join(tempDir, items[0]);
+                }
+
+                // 3. Smart Config Merge
+                const configFiles = ['supportbot', 'commands', 'messages', 'ticket-panel', 'supportbot-ai'];
+                configFiles.forEach(cf => {
+                    const currentPath = `./Configs/${cf}.yml`;
+                    const newPath = path.join(sourcePath, 'Configs', `${cf}.yml`);
+
+                    if (fs.existsSync(currentPath) && fs.existsSync(newPath)) {
+                        const currentCfg = yaml.load(fs.readFileSync(currentPath, 'utf8'));
+                        const newCfg = yaml.load(fs.readFileSync(newPath, 'utf8'));
+
+                        const merge = (target, source) => {
+                            for (const key of Object.keys(source)) {
+                                if (source[key] instanceof Object && !Array.isArray(source[key]) && target[key]) {
+                                    merge(target[key], source[key]);
+                                } else if (target[key] === undefined) {
+                                    target[key] = source[key];
+                                    console.log(`[Updater] Added missing key: ${key} to ${cf}.yml`);
+                                }
+                            }
+                        };
+                        merge(currentCfg, newCfg);
+                        fs.writeFileSync(currentPath, YAML.stringify(currentCfg));
+                    }
+                });
+
+                // 4. Overwrite Core Folders
+                const coreFolders = ['API', 'Commands', 'Events', 'Structures'];
+                coreFolders.forEach(folder => {
+                    const src = path.join(sourcePath, folder);
+                    if (fs.existsSync(src)) {
+                        if (isWindows) {
+                            execSync(`xcopy "${src}" ".\\${folder}" /E /I /Y`);
+                        } else {
+                            execSync(`cp -R "${src}/"* "./${folder}/"`);
+                        }
+                    }
+                });
+
+                // 5. Update package.json (version only)
+                const newPkgPath = path.join(sourcePath, 'package.json');
+                if (fs.existsSync(newPkgPath)) {
+                    const currentPkg = JSON.parse(fs.readFileSync('./package.json', 'utf8'));
+                    const newPkg = JSON.parse(fs.readFileSync(newPkgPath, 'utf8'));
+                    currentPkg.version = newPkg.version;
+                    fs.writeFileSync('./package.json', JSON.stringify(currentPkg, null, 2));
+                }
+
+                fs.unlinkSync(tempZip);
+                if (isWindows) {
+                    execSync(`rmdir /s /q "${tempDir}"`);
+                } else {
+                    execSync(`rm -rf "${tempDir}"`);
+                }
+
+                res.json({ success: true, message: 'Update installed successfully. Bot is restarting...' });
+                
+                // Reboot
+                setTimeout(() => process.exit(0), 1000);
+
+            } catch (err) {
+                console.error('[Updater] Update failed:', err);
+                res.status(500).json({ success: false, error: err.message });
+            }
+        });
+
+        // --- Transcript API ---
+        this.app.get('/api/system/transcripts', (req, res) => {
+            const transcriptDir = './Data/Transcripts';
+            try {
+                if (!fs.existsSync(transcriptDir)) {
+                    return res.json({ success: true, data: [] });
+                }
+                const files = fs.readdirSync(transcriptDir);
+                const transcripts = files
+                    .filter(f => f.endsWith('-transcript.html'))
+                    .map(f => {
+                        const stats = fs.statSync(`${transcriptDir}/${f}`);
+                        return {
+                            id: f.replace('-transcript.html', ''),
+                            filename: f,
+                            createdAt: stats.mtime
+                        };
+                    })
+                    .sort((a, b) => b.createdAt - a.createdAt);
+                res.json({ success: true, data: transcripts });
+            } catch (err) {
+                res.status(500).json({ success: false, error: 'Failed to list transcripts' });
+            }
+        });
+
+        this.app.get('/api/system/transcripts/:id', (req, res) => {
+            const id = req.params.id.replace(/[^0-9]/g, ''); // Sanitize ID
+            const filePath = `./Data/Transcripts/${id}-transcript.html`;
+            try {
+                if (!fs.existsSync(filePath)) {
+                    return res.status(404).json({ success: false, error: 'Transcript not found' });
+                }
+                const content = fs.readFileSync(filePath, 'utf8');
+                res.json({ success: true, data: content });
+            } catch (err) {
+                res.status(500).json({ success: false, error: 'Failed to read transcript' });
+            }
+        });
+    }
+}
+
+module.exports = APIServer;

Commands/General/ai.js

@@ -0,0 +1,122 @@
+// SupportBot | Emerald Services
+// AI Command (Consolidated)
+
+const fs = require("fs");
+const { ApplicationCommandOptionType, ApplicationCommandType, EmbedBuilder, MessageFlags } = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const supportbotai = yaml.load(fs.readFileSync("./Configs/supportbot-ai.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+const AIDatabase = require("../../Structures/AIDatabase.js");
+
+module.exports = new Command({
+  name: cmdconfig.AI?.Command || "ai",
+  description: cmdconfig.AI?.Description || "Manage SupportBot AI settings and memory.",
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: cmdconfig.AI?.Train?.Command || "train",
+      description: cmdconfig.AI?.Train?.Description || "Train the AI by adding knowledge to its database.",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "content",
+          description: "The text/knowledge you want the bot to learn",
+          type: ApplicationCommandOptionType.String,
+          required: true,
+        },
+      ],
+    },
+    {
+      name: cmdconfig.AI?.Knowledge?.Command || "knowledge",
+      description: cmdconfig.AI?.Knowledge?.Description || "Manage the AI knowledge base.",
+      type: ApplicationCommandOptionType.SubcommandGroup,
+      options: [
+        {
+          name: cmdconfig.AI?.Knowledge?.Clear?.Command || "clear",
+          description: cmdconfig.AI?.Knowledge?.Clear?.Description || "Clear all trained knowledge from the AI.",
+          type: ApplicationCommandOptionType.Subcommand,
+        },
+      ],
+    },
+    {
+      name: cmdconfig.AI?.Memory?.Command || "memory",
+      description: cmdconfig.AI?.Memory?.Description || "Manage the AI conversational memory.",
+      type: ApplicationCommandOptionType.SubcommandGroup,
+      options: [
+        {
+          name: cmdconfig.AI?.Memory?.Clear?.Command || "clear",
+          description: cmdconfig.AI?.Memory?.Clear?.Description || "Clear recent conversation memory for this channel.",
+          type: ApplicationCommandOptionType.Subcommand,
+        },
+      ],
+    },
+  ],
+  permissions: cmdconfig.AI?.Permission || ["Administrator"],
+
+  async run(interaction) {
+    if (!supportbotai.Enabled) {
+      return interaction.reply({
+        content: "SupportBot AI is currently disabled.",
+        flags: MessageFlags.Ephemeral,
+      });
+    }
+
+    const subcommandGroup = interaction.options.getSubcommandGroup(false);
+    const subcommand = interaction.options.getSubcommand(false);
+
+    try {
+      if (subcommand === "train" || subcommand === cmdconfig.AI?.Train?.Command) {
+        const content = interaction.options.getString("content");
+
+        AIDatabase.addKnowledge({
+          sourceType: "user_command",
+          sourceName: interaction.user.tag,
+          title: "Trained Knowledge",
+          content: content,
+        });
+
+        const SuccessEmbed = new EmbedBuilder()
+          .setDescription(`✅ **Knowledge Added!**\n\nThe AI has learned the following information:\n\`\`\`${content}\`\`\``)
+          .setColor(supportbot.Embed.Colours.Success);
+
+        return interaction.reply({ embeds: [SuccessEmbed], flags: MessageFlags.Ephemeral });
+      }
+
+      if (subcommandGroup === (cmdconfig.AI?.Knowledge?.Command || "knowledge")) {
+        if (subcommand === (cmdconfig.AI?.Knowledge?.Clear?.Command || "clear")) {
+          AIDatabase.clearKnowledge();
+
+          const SuccessEmbed = new EmbedBuilder()
+            .setDescription(`✅ **Knowledge Cleared!**\n\nAll manually trained knowledge has been wiped from the database.`)
+            .setColor(supportbot.Embed.Colours.Success);
+
+          return interaction.reply({ embeds: [SuccessEmbed], flags: MessageFlags.Ephemeral });
+        }
+      }
+
+      if (subcommandGroup === (cmdconfig.AI?.Memory?.Command || "memory")) {
+        if (subcommand === (cmdconfig.AI?.Memory?.Clear?.Command || "clear")) {
+          AIDatabase.clearConversations(interaction.channel.id);
+
+          const SuccessEmbed = new EmbedBuilder()
+            .setDescription(`✅ **Memory Cleared!**\n\nThe AI's recent conversation memory in this channel has been wiped. It will no longer remember previous messages sent here.`)
+            .setColor(supportbot.Embed.Colours.Success);
+
+          return interaction.reply({ embeds: [SuccessEmbed], flags: MessageFlags.Ephemeral });
+        }
+      }
+
+    } catch (error) {
+      console.error("AI Command Error:", error);
+      const ErrorEmbed = new EmbedBuilder()
+        .setDescription(`❌ **Error:** Failed to process the AI command.`)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      return interaction.reply({ embeds: [ErrorEmbed], flags: MessageFlags.Ephemeral });
+    }
+  },
+});

Commands/General/profile.js

@@ -1,5 +1,4 @@
 const {
-  EmbedBuilder,
   ModalBuilder,
   TextInputBuilder,
   TextInputStyle,
@@ -7,7 +6,14 @@ const {
   ActionRowBuilder,
   ButtonBuilder,
   ButtonStyle,
-  ApplicationCommandOptionType
+  ApplicationCommandOptionType,
+  MessageFlags,
+  ContainerBuilder,
+  TextDisplayBuilder,
+  SeparatorBuilder,
+  ThumbnailBuilder,
+  MediaGalleryBuilder,
+  MediaGalleryItemBuilder,
 } = require("discord.js");
 const fs = require("fs");
 const yaml = require("js-yaml");
@@ -15,18 +21,182 @@ const db = require("../../Structures/Database.js");
 const Command = require("../../Structures/Command.js");
 
 const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig  = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig  = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
 
 const clockedInUsers = new Set();
 
-function updateClockedInStatus(embed, clockedIn) {
-  embed.data.fields = embed.data.fields.map(f =>
-    f.name === "Clocked In Status"
-      ? { ...f, value: clockedIn ? "✅ Clocked In" : "❌ Clocked Out" }
-      : f
+function safeGetProfile(userId) {
+  try {
+    if (typeof db.getProfile !== "function") {
+      console.error("db.getProfile is not a function");
+      return {
+        bio: "",
+        timezone: "",
+        clockedIn: false,
+      };
+    }
+
+    const profile = db.getProfile(userId);
+
+    return {
+      bio: profile?.bio || "",
+      timezone: profile?.timezone || "",
+      clockedIn: Boolean(profile?.clockedIn),
+    };
+  } catch (error) {
+    console.error("Error getting profile:", error);
+    return {
+      bio: "",
+      timezone: "",
+      clockedIn: false,
+    };
+  }
+}
+
+function safeSetClockedIn(userId, value) {
+  try {
+    if (typeof db.setClockedIn !== "function") {
+      console.error("db.setClockedIn is not a function");
+      return false;
+    }
+
+    db.setClockedIn(userId, value);
+    return true;
+  } catch (error) {
+    console.error("Error setting clocked in status:", error);
+    return false;
+  }
+}
+
+function buildProfileContainer({
+  viewingUser,
+  viewingUserId,
+  bio,
+  timezone,
+  clockedIn,
+  isStaff,
+}) {
+  const container = new ContainerBuilder();
+
+  if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  const avatarUrl = viewingUser.displayAvatarURL({ size: 128, extension: "png" });
+
+  const gallery = new MediaGalleryBuilder().addItems(
+    new MediaGalleryItemBuilder().setURL(avatarUrl)
   );
-  return embed;
+
+  container.addMediaGalleryComponents(gallery);
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(`## ${viewingUser.username}'s Profile`)
+  );
+
+  container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(
+      [
+        `**Bio:** ${bio || "No bio set."}`,
+        `**Timezone:** ${timezone || "No timezone set."}`,
+        ...(isStaff
+          ? [`**Clocked In:** ${clockedIn ? "✅ Clocked In" : "❌ Clocked Out"}`]
+          : []),
+      ].join("\n")
+    )
+  );
+
+  return container;
+}
+
+function buildProfileButtons({ isOwnProfile, isStaff, clockedIn }) {
+  const row = new ActionRowBuilder();
+
+  if (isOwnProfile) {
+    row.addComponents(
+      new ButtonBuilder()
+        .setCustomId("editProfile")
+        .setLabel("Edit Profile")
+        .setStyle(ButtonStyle.Secondary),
+    );
+
+    if (isStaff) {
+      row.addComponents(
+        new ButtonBuilder()
+          .setCustomId("clockInOut")
+          .setLabel(clockedIn ? "Clock Out" : "Clock In")
+          .setStyle(ButtonStyle.Secondary),
+      );
+    }
+  }
+
+  if (isStaff && supportbot.Ticket?.ClaimTickets?.Enabled) {
+    row.addComponents(
+      new ButtonBuilder()
+        .setCustomId("viewTicketStats")
+        .setLabel("View Ticket Stats")
+        .setStyle(ButtonStyle.Secondary),
+    );
+  }
+
+  return row.components.length ? [row] : [];
+}
+
+function buildTicketStatsContainer(viewingUserId, ticketsClaimed, ticketsOpen, avgMinutes) {
+  const container = new ContainerBuilder();
+
+  if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(`# ${msgconfig.TicketStats.Title || "Ticket Stats"}`),
+  );
+
+  container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(
+      [
+        `> Ticket stats for <@${viewingUserId}>`,
+        ``,
+        `**${msgconfig.TicketStats.OpenTickets || "Open Tickets"}:** ${ticketsOpen.length}`,
+        `**${msgconfig.TicketStats.TotalTickets || "Total Tickets"}:** ${ticketsClaimed.length}`,
+        `**${msgconfig.TicketStats.ResponseTime || "Average Response Time"}:** ${avgMinutes} minutes`,
+      ].join("\n"),
+    ),
+  );
+
+  return container;
+}
+
+function buildOpenTicketsContainer(ticketsOpen) {
+  const container = new ContainerBuilder();
+
+  if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  container.addTextDisplayComponents(new TextDisplayBuilder().setContent(`# Active Tickets`));
+
+  container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(
+      ticketsOpen.length ? ticketsOpen.map((t) => `<#${t.id}>`).join("\n") : "No active tickets.",
+    ),
+  );
+
+  return container;
 }
 
 module.exports = new Command({
@@ -39,258 +209,319 @@ module.exports = new Command({
       name: "user",
       description: "The user to view the profile of",
       type: ApplicationCommandOptionType.User,
-      required: false
-    }
+      required: false,
+    },
   ],
 
   async run(interaction) {
-    await interaction.deferReply({ ephemeral: true });
+    await interaction.deferReply({ flags: MessageFlags.Ephemeral });
 
-    const viewingUser = interaction.options.getUser("user") || interaction.user;
-    const viewingUserId = viewingUser.id;
-    const interactionUserId = interaction.user.id;
+    try {
+      const viewingUser = interaction.options.getUser("user") || interaction.user;
+      const viewingUserId = viewingUser.id;
+      const interactionUserId = interaction.user.id;
 
-    const member = await interaction.guild.members.fetch(viewingUserId);
-    const { getRole } = interaction.client;
-    const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+      const member = await interaction.guild.members.fetch(viewingUserId);
+      const { getRole } = interaction.client;
 
-    if (!Staff || !Admin) {
-      return interaction.editReply({
-        content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
-        ephemeral: true
-      });
-    }
+      const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
 
-    const isStaff = member.roles.cache.has(Staff.id) || member.roles.cache.has(Admin.id);
-    const isOwnProfile = interactionUserId === viewingUserId;
-
-    const profileData = db.getProfile(viewingUserId);
-    let { bio, timezone, clockedIn } = profileData;
-    clockedIn = Boolean(clockedIn);
-
-    let profileEmbed = new EmbedBuilder()
-      .setTitle(`${viewingUser.username}'s Profile`)
-      .setColor(supportbot.Embed.Colours.General)
-      .setThumbnail(viewingUser.displayAvatarURL())
-      .addFields(
-        { name: "Bio", value: bio || "No bio set.", inline: false },
-        { name: "Timezone", value: timezone || "No timezone set.", inline: true }
-      );
-
-    if (isStaff) {
-      profileEmbed.addFields({
-        name: "Clocked In Status",
-        value: clockedIn ? "✅ Clocked In" : "❌ Clocked Out",
-        inline: true
-      });
-    }
-
-    const buttonRow = new ActionRowBuilder();
-    if (isOwnProfile) {
-      buttonRow.addComponents(
-        new ButtonBuilder()
-          .setCustomId("editProfile")
-          .setLabel("Edit Profile")
-          .setStyle(ButtonStyle.Secondary)
-      );
-
-      if (isStaff) {
-        buttonRow.addComponents(
-          new ButtonBuilder()
-            .setCustomId("clockInOut")
-            .setLabel(clockedIn ? "Clock Out" : "Clock In")
-            .setStyle(ButtonStyle.Secondary)
-        );
-      }
-    }
-
-    if (isStaff && supportbot.Ticket.ClaimTickets.Enabled) {
-      buttonRow.addComponents(
-        new ButtonBuilder()
-          .setCustomId("viewTicketStats")
-          .setLabel("View Ticket Stats")
-          .setStyle(ButtonStyle.Secondary)
-      );
-    }
-
-    await interaction.editReply({
-      embeds: [profileEmbed],
-      components: buttonRow.components.length ? [buttonRow] : []
-    });
-
-    const filter = i =>
-      ["editProfile", "clockInOut", "viewTicketStats", "showOpenTickets", "backToStats", "backToProfile"]
-        .includes(i.customId) &&
-      i.user.id === interactionUserId;
-
-    const collector = interaction.channel.createMessageComponentCollector({ filter, time: 60000 });
-
-    collector.on("collect", async i => {
-      if (i.customId === "editProfile") {
-        const modal = new ModalBuilder()
-          .setCustomId("editProfileModal")
-          .setTitle("Edit Profile")
-          .addComponents(
-            new ActionRowBuilder().addComponents(
-              new TextInputBuilder()
-                .setCustomId("bio")
-                .setLabel("Bio")
-                .setStyle(TextInputStyle.Paragraph)
-                .setPlaceholder("Enter your bio")
-                .setValue(String(bio || ""))
-                .setRequired(false)
-            ),
-            new ActionRowBuilder().addComponents(
-              new TextInputBuilder()
-                .setCustomId("timezone")
-                .setLabel("Timezone")
-                .setStyle(TextInputStyle.Short)
-                .setPlaceholder("Enter your timezone")
-                .setValue(String(timezone || ""))
-                .setRequired(false)
-            )
-          );
-
-        return i.showModal(modal);
+      if (!Staff || !Admin) {
+        return interaction.editReply({
+          content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
+        });
       }
 
-      if (i.customId === "clockInOut") {
-        const newStatus = !clockedIn;
-        db.setClockedIn(viewingUserId, newStatus);
-        clockedIn = newStatus;
-        profileEmbed = updateClockedInStatus(profileEmbed, newStatus);
+      const isStaff = member.roles.cache.has(Staff.id) || member.roles.cache.has(Admin.id);
+      const isOwnProfile = interactionUserId === viewingUserId;
 
-        if (newStatus) clockedInUsers.add(viewingUserId);
-        else clockedInUsers.delete(viewingUserId);
+      if (typeof db.ensureProfile === "function") {
+        db.ensureProfile(viewingUserId);
+      }
 
-        const updatedRow = new ActionRowBuilder().addComponents(
-          new ButtonBuilder()
-            .setCustomId("editProfile")
-            .setLabel("Edit Profile")
-            .setStyle(ButtonStyle.Secondary)
-        );
-        if (isStaff) {
-          updatedRow.addComponents(
-            new ButtonBuilder()
-              .setCustomId("clockInOut")
-              .setLabel(newStatus ? "Clock Out" : "Clock In")
-              .setStyle(ButtonStyle.Secondary)
-          );
-          if (supportbot.Ticket.ClaimTickets.Enabled) {
-            updatedRow.addComponents(
-              new ButtonBuilder()
-                .setCustomId("viewTicketStats")
-                .setLabel("View Ticket Stats")
-                .setStyle(ButtonStyle.Secondary)
+      let { bio, timezone, clockedIn } = safeGetProfile(viewingUserId);
+
+      const profileContainer = buildProfileContainer({
+        viewingUser,
+        viewingUserId,
+        bio,
+        timezone,
+        clockedIn,
+        isStaff,
+      });
+
+      const buttonRows = buildProfileButtons({
+        isOwnProfile,
+        isStaff,
+        clockedIn,
+      });
+
+      await interaction.editReply({
+        flags: MessageFlags.IsComponentsV2,
+        components: [profileContainer, ...buttonRows],
+      });
+
+      const filter = (i) =>
+        [
+          "editProfile",
+          "clockInOut",
+          "viewTicketStats",
+          "showOpenTickets",
+          "backToStats",
+          "backToProfile",
+        ].includes(i.customId) && i.user.id === interactionUserId;
+
+      const collector = interaction.channel.createMessageComponentCollector({
+        filter,
+        time: 60000,
+      });
+
+      collector.on("collect", async (i) => {
+        if (i.customId === "editProfile") {
+          const modal = new ModalBuilder()
+            .setCustomId("editProfileModal")
+            .setTitle("Edit Profile")
+            .addComponents(
+              new ActionRowBuilder().addComponents(
+                new TextInputBuilder()
+                  .setCustomId("bio")
+                  .setLabel("Bio")
+                  .setStyle(TextInputStyle.Paragraph)
+                  .setPlaceholder("Enter your bio")
+                  .setValue(String(bio || ""))
+                  .setRequired(false),
+              ),
+              new ActionRowBuilder().addComponents(
+                new TextInputBuilder()
+                  .setCustomId("timezone")
+                  .setLabel("Timezone")
+                  .setStyle(TextInputStyle.Short)
+                  .setPlaceholder("Enter your timezone")
+                  .setValue(String(timezone || ""))
+                  .setRequired(false),
+              ),
             );
-          }
+
+          return i.showModal(modal);
         }
 
-        await i.update({ embeds: [profileEmbed], components: [updatedRow] });
+        if (i.customId === "clockInOut") {
+          const newStatus = !clockedIn;
+          const saved = safeSetClockedIn(viewingUserId, newStatus);
 
-        const clockEmbed = new EmbedBuilder()
-          .setTitle(newStatus ? "Clocked In!" : "Clocked Out!")
-          .setDescription(newStatus ? "You have successfully clocked in." : "You have successfully clocked out.")
-          .setColor(supportbot.Embed.Colours.General);
-
-        return interaction.followUp({ embeds: [clockEmbed], ephemeral: true });
-      }
-
-      if (i.customId === "viewTicketStats") {
-        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === viewingUserId);
-        const ticketsOpen = ticketsClaimed.filter(t => t.open);
-        const totalTickets = ticketsClaimed.length;
-
-        let totalResponseTime = 0;
-        let responseCount = 0;
-        ticketsClaimed.forEach(t => {
-          if (t.claimedAt && t.createdAt) {
-            totalResponseTime += new Date(t.claimedAt) - new Date(t.createdAt);
-            responseCount++;
+          if (!saved) {
+            return i.reply({
+              content:
+                "Could not update clock in status because the profile database is not available.",
+              flags: MessageFlags.Ephemeral,
+            });
           }
-        });
 
-        const avgMinutes = responseCount ? Math.round(totalResponseTime / responseCount / 60000) : 0;
+          clockedIn = newStatus;
 
-        const statsEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.TicketStats.Title)
-          .setDescription(`> Ticket stats for <@${viewingUserId}>`)
-          .setColor(supportbot.Embed.Colours.General)
-          .addFields(
-            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
-            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
-            { name: msgconfig.TicketStats.ResponseTime, value: `${avgMinutes} minutes`, inline: false }
+          if (newStatus) clockedInUsers.add(viewingUserId);
+          else clockedInUsers.delete(viewingUserId);
+
+          const updatedProfileContainer = buildProfileContainer({
+            viewingUser,
+            viewingUserId,
+            bio,
+            timezone,
+            clockedIn,
+            isStaff,
+          });
+
+          const updatedButtonRows = buildProfileButtons({
+            isOwnProfile,
+            isStaff,
+            clockedIn,
+          });
+
+          await i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [updatedProfileContainer, ...updatedButtonRows],
+          });
+
+          return interaction.followUp({
+            content: newStatus
+              ? "You have successfully clocked in."
+              : "You have successfully clocked out.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        if (i.customId === "viewTicketStats") {
+          let TicketData = { tickets: [] };
+
+          try {
+            TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+          } catch (error) {
+            console.error("Error reading TicketData.json:", error);
+          }
+
+          const ticketsClaimed = TicketData.tickets.filter((t) => t.claimedBy === viewingUserId);
+          const ticketsOpen = ticketsClaimed.filter((t) => t.open);
+          const totalTickets = ticketsClaimed.length;
+
+          let totalResponseTime = 0;
+          let responseCount = 0;
+
+          ticketsClaimed.forEach((t) => {
+            if (t.claimedAt && t.createdAt) {
+              totalResponseTime += new Date(t.claimedAt) - new Date(t.createdAt);
+              responseCount++;
+            }
+          });
+
+          const avgMinutes = responseCount
+            ? Math.round(totalResponseTime / responseCount / 60000)
+            : 0;
+
+          const statsContainer = buildTicketStatsContainer(
+            viewingUserId,
+            ticketsClaimed,
+            ticketsOpen,
+            avgMinutes,
           );
 
-        const statsRow = new ActionRowBuilder().addComponents(
-          new ButtonBuilder().setCustomId("showOpenTickets").setLabel("Show Open Tickets").setStyle(ButtonStyle.Secondary),
-          new ButtonBuilder().setCustomId("backToProfile").setLabel("Back to Profile").setStyle(ButtonStyle.Secondary)
-        );
-
-        return i.update({ embeds: [statsEmbed], components: [statsRow] });
-      }
-
-      if (i.customId === "showOpenTickets") {
-        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-        const ticketsOpen = TicketData.tickets.filter(t => t.claimedBy === viewingUserId && t.open);
-
-        const openEmbed = new EmbedBuilder()
-          .setTitle("Active Tickets")
-          .setDescription(ticketsOpen.map(t => `<#${t.id}>`).join("\n") || "No active tickets.")
-          .setColor(supportbot.Embed.Colours.General);
-
-        const backRow = new ActionRowBuilder().addComponents(
-          new ButtonBuilder().setCustomId("backToStats").setLabel("Back to Stats").setStyle(ButtonStyle.Secondary)
-        );
-
-        return i.update({ embeds: [openEmbed], components: [backRow] });
-      }
-
-      if (i.customId === "backToStats") {
-
-        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === viewingUserId);
-        const ticketsOpen = ticketsClaimed.filter(t => t.open);
-        const totalTickets = ticketsClaimed.length;
-
-        let totalResponseTime = 0;
-        let responseCount = 0;
-        ticketsClaimed.forEach(t => {
-          if (t.claimedAt && t.createdAt) {
-            totalResponseTime += new Date(t.claimedAt) - new Date(t.createdAt);
-            responseCount++;
-          }
-        });
-        const avgMinutes = responseCount ? Math.round(totalResponseTime / responseCount / 60000) : 0;
-
-        const statsEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.TicketStats.Title)
-          .setDescription(`> Ticket stats for <@${viewingUserId}>`)
-          .setColor(supportbot.Embed.Colours.General)
-          .addFields(
-            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
-            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
-            { name: msgconfig.TicketStats.ResponseTime, value: `${avgMinutes} minutes`, inline: false }
+          const statsRow = new ActionRowBuilder().addComponents(
+            new ButtonBuilder()
+              .setCustomId("showOpenTickets")
+              .setLabel("Show Open Tickets")
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId("backToProfile")
+              .setLabel("Back to Profile")
+              .setStyle(ButtonStyle.Secondary),
           );
 
-        const statsRow = new ActionRowBuilder().addComponents(
-          new ButtonBuilder().setCustomId("showOpenTickets").setLabel("Show Open Tickets").setStyle(ButtonStyle.Secondary),
-          new ButtonBuilder().setCustomId("backToProfile").setLabel("Back to Profile").setStyle(ButtonStyle.Secondary)
-        );
+          return i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [statsContainer, statsRow],
+          });
+        }
 
-        return i.update({ embeds: [statsEmbed], components: [statsRow] });
+        if (i.customId === "showOpenTickets") {
+          let TicketData = { tickets: [] };
+
+          try {
+            TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+          } catch (error) {
+            console.error("Error reading TicketData.json:", error);
+          }
+
+          const ticketsOpen = TicketData.tickets.filter(
+            (t) => t.claimedBy === viewingUserId && t.open,
+          );
+
+          const openContainer = buildOpenTicketsContainer(ticketsOpen);
+
+          const backRow = new ActionRowBuilder().addComponents(
+            new ButtonBuilder()
+              .setCustomId("backToStats")
+              .setLabel("Back to Stats")
+              .setStyle(ButtonStyle.Secondary),
+          );
+
+          return i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [openContainer, backRow],
+          });
+        }
+
+        if (i.customId === "backToStats") {
+          let TicketData = { tickets: [] };
+
+          try {
+            TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+          } catch (error) {
+            console.error("Error reading TicketData.json:", error);
+          }
+
+          const ticketsClaimed = TicketData.tickets.filter((t) => t.claimedBy === viewingUserId);
+          const ticketsOpen = ticketsClaimed.filter((t) => t.open);
+
+          let totalResponseTime = 0;
+          let responseCount = 0;
+
+          ticketsClaimed.forEach((t) => {
+            if (t.claimedAt && t.createdAt) {
+              totalResponseTime += new Date(t.claimedAt) - new Date(t.createdAt);
+              responseCount++;
+            }
+          });
+
+          const avgMinutes = responseCount
+            ? Math.round(totalResponseTime / responseCount / 60000)
+            : 0;
+
+          const statsContainer = buildTicketStatsContainer(
+            viewingUserId,
+            ticketsClaimed,
+            ticketsOpen,
+            avgMinutes,
+          );
+
+          const statsRow = new ActionRowBuilder().addComponents(
+            new ButtonBuilder()
+              .setCustomId("showOpenTickets")
+              .setLabel("Show Open Tickets")
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId("backToProfile")
+              .setLabel("Back to Profile")
+              .setStyle(ButtonStyle.Secondary),
+          );
+
+          return i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [statsContainer, statsRow],
+          });
+        }
+
+        if (i.customId === "backToProfile") {
+          const updatedProfileContainer = buildProfileContainer({
+            viewingUser,
+            viewingUserId,
+            bio,
+            timezone,
+            clockedIn,
+            isStaff,
+          });
+
+          const updatedButtonRows = buildProfileButtons({
+            isOwnProfile,
+            isStaff,
+            clockedIn,
+          });
+
+          return i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [updatedProfileContainer, ...updatedButtonRows],
+          });
+        }
+      });
+    } catch (error) {
+      console.error("Error executing profile command:", error);
+
+      if (interaction.deferred || interaction.replied) {
+        return interaction
+          .editReply({
+            content: "An error occurred while loading the profile.",
+            components: [],
+          })
+          .catch(() => {});
       }
 
-      if (i.customId === "backToProfile") {
-        return i.update({
-          embeds: [profileEmbed],
-          components: buttonRow.components.length ? [buttonRow] : []
-        });
-      }
-    });
-  }
+      return interaction
+        .reply({
+          content: "An error occurred while loading the profile.",
+          flags: MessageFlags.Ephemeral,
+        })
+        .catch(() => {});
+    }
+  },
 });
 
 module.exports.clockedInUsers = clockedInUsers;

Commands/General/translate.js

@@ -2,116 +2,205 @@
 // Translate Command
 
 const fs = require("fs");
-
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
 
-const supportbot = yaml.load(
-  fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
+const { translate } = require("@vitalets/google-translate-api");
 
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-)
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
 
 const Command = require("../../Structures/Command.js");
-const translate = require("@vitalets/google-translate-api");
+
+const LANGUAGES = [
+  { name: "Auto Detect", value: "auto" },
+  { name: "English", value: "en" },
+  { name: "Spanish", value: "es" },
+  { name: "French", value: "fr" },
+  { name: "German", value: "de" },
+  { name: "Italian", value: "it" },
+  { name: "Portuguese", value: "pt" },
+  { name: "Dutch", value: "nl" },
+  { name: "Polish", value: "pl" },
+  { name: "Russian", value: "ru" },
+  { name: "Ukrainian", value: "uk" },
+  { name: "Turkish", value: "tr" },
+  { name: "Arabic", value: "ar" },
+  { name: "Hebrew", value: "he" },
+  { name: "Hindi", value: "hi" },
+  { name: "Japanese", value: "ja" },
+  { name: "Korean", value: "ko" },
+  { name: "Chinese (Simplified)", value: "zh-cn" },
+  { name: "Chinese (Traditional)", value: "zh-tw" },
+  { name: "Thai", value: "th" },
+  { name: "Vietnamese", value: "vi" },
+  { name: "Indonesian", value: "id" },
+  { name: "Greek", value: "el" },
+  { name: "Swedish", value: "sv" },
+  { name: "Romanian", value: "ro" },
+];
+
+function buildContainer(title, lines = [], color = null) {
+  const container = new Discord.ContainerBuilder();
+
+  if (color) {
+    container.setAccentColor(parseInt(color.replace("#", ""), 16));
+  }
+
+  container.addTextDisplayComponents(new Discord.TextDisplayBuilder().setContent(`## ${title}`));
+
+  container.addSeparatorComponents(new Discord.SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(new Discord.TextDisplayBuilder().setContent(lines.join("\n")));
+
+  return container;
+}
+
+function trim(text, max = 1800) {
+  if (text.length <= max) return text;
+  return text.substring(0, max) + "...";
+}
 
 module.exports = new Command({
   name: cmdconfig.Translate.Command,
   description: cmdconfig.Translate.Description,
   type: Discord.ApplicationCommandType.ChatInput,
+
   options: [
     {
       type: Discord.ApplicationCommandOptionType.String,
-      name: "language",
-      description: "A 2 letter language code",
+      name: "from",
+      description: "Language to translate FROM",
       required: true,
+      choices: LANGUAGES,
+    },
+    {
+      type: Discord.ApplicationCommandOptionType.String,
+      name: "to",
+      description: "Language to translate TO",
+      required: true,
+      choices: LANGUAGES.filter((l) => l.value !== "auto"),
     },
     {
       type: Discord.ApplicationCommandOptionType.String,
       name: "text",
-      description: "The text to translate",
+      description: "Text to translate",
       required: true,
-    }, // The input text for the translation
+    },
   ],
-  permissions: cmdconfig.Translate.Permission, // The permission the user/role at least requires
+
+  permissions: cmdconfig.Translate.Permission,
 
   async run(interaction) {
-    let disableCommand = true;
+    const { getRole, getChannel } = interaction.client;
 
-    const { getRole } = interaction.client;
-    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-    if (!SupportStaff || !Admin)
-    
-      return interaction.reply(
-        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
-      );
+    const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
 
-      const NoPerms = new Discord.EmbedBuilder()
-      .setTitle("Invalid Permissions!")
-      .setDescription(
-        `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-      )
-      .setColor(supportbot.Embed.Colours.Warn);
+    const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+    if (!Staff || !Admin) {
+      return interaction.reply({
+        content: "Some roles seem to be missing!",
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
 
     if (
-      !interaction.member.roles.cache.has(SupportStaff.id) &&
+      !interaction.member.roles.cache.has(Staff.id) &&
       !interaction.member.roles.cache.has(Admin.id)
-    )
-      return interaction.reply({ embeds: [NoPerms] });
+    ) {
+      return interaction.reply({
+        flags: Discord.MessageFlags.IsComponentsV2 | Discord.MessageFlags.Ephemeral,
+        components: [
+          buildContainer(
+            "Invalid Permissions",
+            [
+              msgconfig.Error.IncorrectPerms,
+              "",
+              `Required role: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``,
+            ],
+            supportbot.Embed.Colours.Warn,
+          ),
+        ],
+      });
+    }
 
-    const { getChannel } = interaction.client;
-    let lang = interaction.options.getString("language"); // Grab choice of language code by user
-    let url = "https://www.science.co.il/language/Codes.php"; // URL to all available language codes
-    let text = await interaction.options.getString("text"); // Grab the text to translate by the user
-    let translatelog = await getChannel(
-      supportbot.Translate.TranslateLog,
-      interaction.guild
-    ); // Grab the set logging channel for translations
+    await interaction.deferReply({ flags: Discord.MessageFlags.Ephemeral });
 
+    const fromLang = interaction.options.getString("from");
+    const toLang = interaction.options.getString("to");
+    const text = interaction.options.getString("text");
 
-    // Return message if user has provided an invalid language code
-    const result = await translate(text, { to: lang }).catch(async (err) => {
-      if (err && err.code == 400) {
-        await interaction.reply({
-          embeds: [
-            new Discord.EmbedBuilder()
-              .setColor(supportbot.Embed.Colours.Warn)
-              .setTitle("Valid Language Codes")
-              .setURL(url)
-              .setDescription(
-                "Click the title to see which 2 letter language codes are valid."
-              ),
-          ],
-          flags: Discord.MessageFlags.Ephemeral,
-        });
-      }
+    const translateLog = await getChannel(supportbot.Translate?.TranslateLog, interaction.guild);
+
+    let result;
+
+    try {
+      result = await translate(text, {
+        from: fromLang === "auto" ? undefined : fromLang,
+        to: toLang,
+      });
+    } catch (err) {
+      console.error("Translate error:", err);
+
+      return interaction.editReply({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [
+          buildContainer(
+            "Translation Failed",
+            ["The translation service returned an error."],
+            supportbot.Embed.Colours.Warn,
+          ),
+        ],
+      });
+    }
+
+    const detectedLanguage = result.from?.language?.iso || result.from?.language || "unknown";
+
+    const container = buildContainer(
+      "Translation",
+      [
+        `**Requested By:** <@${interaction.user.id}>`,
+        `**From:** \`${fromLang === "auto" ? detectedLanguage : fromLang}\``,
+        `**To:** \`${toLang}\``,
+        "",
+        "**Original Text**",
+        trim(text),
+        "",
+        "**Translated Text**",
+        trim(result.text),
+      ],
+      supportbot.Embed.Colours.Success,
+    );
+
+    await interaction.editReply({
+      flags: Discord.MessageFlags.IsComponentsV2,
+      components: [container],
     });
-    if (!result) return;
 
-    // Embed containing language code, original text and translated text
-    let transembed = new Discord.EmbedBuilder()
-      .setAuthor({ name: interaction.user.tag, iconURL: interaction.user.displayAvatarURL({ dynamic: true }) })
-      .setColor(supportbot.Embed.Colours.Success)
-      .setDescription(`**Translation to ${lang}**`)
-      .addFields(
-        { name: "Original text", value: text },
-        { name: "Translated text", value: result.text },
-      )
-      .setFooter({ text: `Author: ${interaction.user.id}` })
-      .setTimestamp();
+    if (translateLog) {
+      const logContainer = buildContainer(
+        "Translation Log",
+        [
+          `User: <@${interaction.user.id}>`,
+          `Channel: <#${interaction.channel.id}>`,
+          `From: ${fromLang}`,
+          `To: ${toLang}`,
+          "",
+          trim(text),
+          "",
+          trim(result.text),
+        ],
+        supportbot.Embed.Colours.General,
+      );
 
-    // Send embed [transembed] with translated message to channel
-    await interaction.reply({ embeds: [transembed] });
-
-    // Send embed [transembed] to logging channel
-    await translatelog.send({ embeds: [transembed] });
+      translateLog
+        .send({
+          flags: Discord.MessageFlags.IsComponentsV2,
+          components: [logContainer],
+        })
+        .catch(() => {});
+    }
   },
-  
-})
+});

Commands/Tickets/addUser.js

@@ -1,119 +0,0 @@
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandOptionType,
-  ApplicationCommandType,
-  ChannelType,
-  MessageFlags,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-
-const Command = require("../../Structures/Command.js");
-const db = require("../../Structures/Database.js");
-
-module.exports = new Command({
-  name: cmdconfig.ForceAddUser.Command,
-  description: cmdconfig.ForceAddUser.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "user",
-      description: "The user to forcefully add",
-      type: ApplicationCommandOptionType.User,
-      required: true,
-    },
-  ],
-  permissions: cmdconfig.ForceAddUser.Permission,
-
-  async run(interaction) {
-    const userToAdd = interaction.options.getUser("user");
-    const ticketChannel = interaction.channel;
-
-    if (
-      (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
-      (supportbot.Ticket.TicketType === "channels" && ticketChannel.type !== ChannelType.GuildText)
-    ) {
-      const onlyInTicket = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
-        .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      return interaction.reply({
-        embeds: [onlyInTicket],
-        flags: MessageFlags.Ephemeral,
-      });
-    }
-
-    const ticketRow = db.getTicket(ticketChannel.id);
-    if (!ticketRow) {
-      const notFound = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
-        .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      return interaction.reply({
-        embeds: [notFound],
-        flags: Discord.MessageFlags.Ephemeral,
-      });
-    }
-
-    try {
-      if (supportbot.Ticket.TicketType === "threads") {
-        const botMember = await ticketChannel.members.fetch(interaction.client.user.id).catch(() => null);
-        if (!botMember) await ticketChannel.join();
-        await new Promise(res => setTimeout(res, 1000));
-        await ticketChannel.members.add(userToAdd.id);
-      } else if (supportbot.Ticket.TicketType === "channels") {
-        await ticketChannel.permissionOverwrites.create(userToAdd.id, {
-          ViewChannel: true,
-          SendMessages: true,
-          ReadMessageHistory: true,
-        });
-      }
-
-      db.addUserToTicket(ticketChannel.id, userToAdd.id);
-
-      const addedEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.Added_Title)
-        .setDescription(
-          msgconfig.ForceAddUser.Added_Description.replace("%username%", userToAdd.username)
-        )
-        .setColor(supportbot.Embed.Colours.Success);
-
-      await interaction.reply({
-        embeds: [addedEmbed],
-        flags: Discord.MessageFlags.Ephemeral,
-      });
-
-      const addedToTicketEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.AddedToTicket_Title)
-        .setDescription(
-          msgconfig.ForceAddUser.AddedToTicket_Description.replace(
-            "%channel_link%",
-            `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
-          )
-        )
-        .setColor(supportbot.Embed.Colours.General);
-
-      await userToAdd.send({
-        embeds: [addedToTicketEmbed],
-      });
-    } catch (err) {
-      console.error("Error adding user to the ticket:", err);
-
-      const errorEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.Error_Title)
-        .setDescription(msgconfig.ForceAddUser.Error_Adding)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      await interaction.reply({
-        embeds: [errorEmbed],
-        flags: Discord.MessageFlags.Ephemeral,
-      });
-    }
-  },
-});

Commands/Tickets/close.js

@@ -1,14 +1,400 @@
+
+
 const fs = require("fs");
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
 
 const db = require("../../Structures/Database.js");
+const TicketManager = require("../../Structures/TicketManager.js");
+const Command = require("../../Structures/Command.js");
 
 const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
 const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
 
-const Command = require("../../Structures/Command.js");
+function getDepartmentConfig(departmentKey) {
+  return supportbot.Ticket?.DepartmentSystem?.Departments?.[departmentKey] || null;
+}
+
+function getTicketUserId(ticket) {
+  return ticket?.user || ticket?.user_id || null;
+}
+
+function buildContainer(title, lines = []) {
+  const container = new Discord.ContainerBuilder();
+
+  if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  container.addTextDisplayComponents(new Discord.TextDisplayBuilder().setContent(`## ${title}`));
+
+  container.addSeparatorComponents(new Discord.SeparatorBuilder().setDivider(true));
+
+  if (lines.length > 0) {
+    container.addTextDisplayComponents(
+      new Discord.TextDisplayBuilder().setContent(lines.join("\n")),
+    );
+  }
+
+  return container;
+}
+
+function buildReviewSummaryContainer(ticket, rating, comment) {
+  const departmentConfig = ticket.department ? getDepartmentConfig(ticket.department) : null;
+  const departmentName = departmentConfig?.Name || ticket.department || null;
+  const departmentEmoji = departmentConfig?.Emoji || "🎫";
+
+  const claimedByEnabled = supportbot.Ticket?.ClaimTickets?.Enabled === true;
+  const claimedBy = claimedByEnabled && ticket.claimedBy ? `<@${ticket.claimedBy}>` : null;
+
+  const ticketUserId = getTicketUserId(ticket);
+  const lines = [
+    `**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** ${ticketUserId ? `<@${ticketUserId}>` : "Unknown User"}`,
+  ];
+
+  if (claimedBy) {
+    lines.unshift(`**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedStaffTitle}** ${claimedBy}`);
+  }
+
+  if (supportbot.Ticket?.DepartmentSystem?.Enabled === true && departmentName) {
+    lines.push(`**Department** ${departmentEmoji} ${departmentName}`);
+  }
+
+  lines.push("");
+  lines.push(`**${msgconfig.ReviewSystem.ReviewEmbed.RatingTitle}**`);
+  lines.push(`${msgconfig.ReviewSystem.ReviewEmbed.ReviewEmoji.repeat(Number(rating))}`);
+  lines.push("");
+  lines.push(`**${msgconfig.ReviewSystem.ReviewEmbed.CommentTitle}**`);
+  lines.push(comment || "No Comment Provided");
+
+  const container = new Discord.ContainerBuilder();
+
+  if (msgconfig.ReviewSystem?.ReviewEmbed?.Color) {
+    container.setAccentColor(
+      parseInt(String(msgconfig.ReviewSystem.ReviewEmbed.Color).replace("#", ""), 16),
+    );
+  } else if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  container.addTextDisplayComponents(
+    new Discord.TextDisplayBuilder().setContent(`## ${msgconfig.ReviewSystem.ReviewEmbed.Title}`),
+  );
+
+  container.addSeparatorComponents(new Discord.SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(new Discord.TextDisplayBuilder().setContent(lines.join("\n")));
+
+  return container;
+}
+
+async function collectReview(interaction, ticket) {
+  const ticketUserId = getTicketUserId(ticket);
+  if (!ticketUserId) return null;
+
+  const ratingContainer = buildContainer(msgconfig.ReviewSystem.Rate.Title, [
+    msgconfig.ReviewSystem.Rate.Description,
+    "",
+  ]);
+
+  const ratingRow = new Discord.ActionRowBuilder().addComponents(
+    new Discord.StringSelectMenuBuilder()
+      .setCustomId(`closeReviewRating:${interaction.id}`)
+      .setPlaceholder("Select a rating")
+      .addOptions([
+        { label: msgconfig.ReviewSystem.Stars.One, value: "1" },
+        { label: msgconfig.ReviewSystem.Stars.Two, value: "2" },
+        { label: msgconfig.ReviewSystem.Stars.Three, value: "3" },
+        { label: msgconfig.ReviewSystem.Stars.Four, value: "4" },
+        { label: msgconfig.ReviewSystem.Stars.Five, value: "5" },
+      ]),
+  );
+
+  ratingContainer.addActionRowComponents(ratingRow);
+
+  const ratingPrompt = await interaction.followUp({
+    flags: Discord.MessageFlags.IsComponentsV2,
+    components: [ratingContainer],
+  });
+
+  let rating = null;
+
+  try {
+    const ratingInteraction = await ratingPrompt.awaitMessageComponent({
+      componentType: Discord.ComponentType.StringSelect,
+      time: 120000,
+      filter: (i) =>
+        i.customId === `closeReviewRating:${interaction.id}` && i.user.id === ticketUserId,
+    });
+
+    rating = ratingInteraction.values[0];
+    await ratingInteraction.deferUpdate().catch(() => {});
+  } catch {
+    return null;
+  }
+
+  const commentContainer = buildContainer(msgconfig.ReviewSystem.Comment.Title, [
+    msgconfig.ReviewSystem.Comment.Description,
+    "",
+  ]);
+
+  const commentRow = new Discord.ActionRowBuilder().addComponents(
+    new Discord.ButtonBuilder()
+      .setCustomId(`closeReviewWrite:${interaction.id}`)
+      .setLabel("Write Comment")
+      .setStyle(Discord.ButtonStyle.Secondary),
+    new Discord.ButtonBuilder()
+      .setCustomId(`closeReviewSkip:${interaction.id}`)
+      .setLabel("Skip Comment")
+      .setStyle(Discord.ButtonStyle.Danger),
+  );
+
+  commentContainer.addActionRowComponents(commentRow);
+
+  const commentPrompt = await interaction.followUp({
+    flags: Discord.MessageFlags.IsComponentsV2,
+    components: [commentContainer],
+  });
+
+  let comment = "No Comment Provided";
+
+  try {
+    const buttonInteraction = await commentPrompt.awaitMessageComponent({
+      componentType: Discord.ComponentType.Button,
+      time: 120000,
+      filter: (i) =>
+        (i.customId === `closeReviewWrite:${interaction.id}` ||
+          i.customId === `closeReviewSkip:${interaction.id}`) &&
+        i.user.id === ticketUserId,
+    });
+
+    if (buttonInteraction.customId === `closeReviewSkip:${interaction.id}`) {
+      await buttonInteraction.deferUpdate().catch(() => {});
+      return { rating, comment };
+    }
+
+    await buttonInteraction
+      .update({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [
+          buildContainer(msgconfig.ReviewSystem.Comment.Title, [
+            `Requested from: <@${ticketUserId}>`,
+            "",
+            "Please send your review comment in the channel now.",
+            "Type `no` to skip.",
+          ]),
+        ],
+      })
+      .catch(() => {});
+
+    const collected = await interaction.channel.awaitMessages({
+      max: 1,
+      time: 120000,
+      filter: (m) => m.author.id === ticketUserId,
+    });
+
+    const message = collected.first();
+
+    if (message) {
+      const rawComment = message.content?.trim();
+      if (rawComment && rawComment.toLowerCase() !== "no") {
+        comment = rawComment;
+      }
+
+      await message.delete().catch(() => {});
+    }
+  } catch {
+    return { rating, comment };
+  }
+
+  return { rating, comment };
+}
+
+function getTranscriptAttachmentFromResult(result) {
+  if (!result) return null;
+
+  if (typeof result === "string") {
+    return result;
+  }
+
+  if (result.filePath) return result.filePath;
+  if (result.attachment) return result.attachment;
+  if (result.path) return result.path;
+
+  return null;
+}
+
+async function maybeDMTranscript(interaction, ticket, transcriptResult) {
+  if (supportbot.Ticket?.UserManagement?.DMTranscript !== true) {
+    return;
+  }
+
+  const ticketUserId = getTicketUserId(ticket);
+  if (!ticketUserId) return;
+
+  const ticketUser = await interaction.client.users.fetch(ticketUserId).catch(() => null);
+
+  if (!ticketUser) return;
+
+  const attachmentPath = getTranscriptAttachmentFromResult(transcriptResult);
+  if (!attachmentPath) return;
+
+  try {
+    await ticketUser.send({
+      content: `Here is a copy of your ticket transcript from \`${interaction.guild.name}\`.`,
+      files: [attachmentPath],
+    });
+  } catch (error) {
+    console.error("Failed to DM transcript to user:", error);
+  }
+}
+
+async function collectCloseConfirmation(interaction, ticket, reason) {
+  const ticketUserId = getTicketUserId(ticket);
+
+  const lines = [
+    "Are you sure you want to close this ticket?",
+    "",
+    `**Ticket:** ${interaction.channel.name}`,
+    `**Reason:** ${reason || "No Reason Provided."}`,
+  ];
+
+  if (ticketUserId) {
+    lines.push(`**Ticket User:** <@${ticketUserId}>`);
+  }
+
+  if (supportbot.Ticket?.ReviewSystem?.Enabled === true) {
+    lines.push("");
+    lines.push("A review will be requested before the ticket is closed.");
+  }
+
+  const confirmContainer = buildContainer("Close Confirmation", lines);
+
+  const confirmRow = new Discord.ActionRowBuilder().addComponents(
+    new Discord.ButtonBuilder()
+      .setCustomId(`confirmClose:${interaction.id}`)
+      .setLabel("Confirm Close")
+      .setStyle(Discord.ButtonStyle.Danger),
+    new Discord.ButtonBuilder()
+      .setCustomId(`cancelClose:${interaction.id}`)
+      .setLabel("Cancel")
+      .setStyle(Discord.ButtonStyle.Secondary),
+  );
+
+  confirmContainer.addActionRowComponents(confirmRow);
+
+  const confirmMessage = await interaction.editReply({
+    flags: Discord.MessageFlags.IsComponentsV2,
+    components: [confirmContainer],
+  });
+
+  try {
+    const buttonInteraction = await confirmMessage.awaitMessageComponent({
+      componentType: Discord.ComponentType.Button,
+      time: 120000,
+      filter: (i) =>
+        (i.customId === `confirmClose:${interaction.id}` ||
+          i.customId === `cancelClose:${interaction.id}`) &&
+        i.user.id === interaction.user.id,
+    });
+
+    if (buttonInteraction.customId === `cancelClose:${interaction.id}`) {
+      await buttonInteraction
+        .update({
+          flags: Discord.MessageFlags.IsComponentsV2,
+          components: [
+            buildContainer("Close Cancelled", ["The ticket close process has been cancelled."]),
+          ],
+        })
+        .catch(() => {});
+
+      return false;
+    }
+
+    await buttonInteraction.deferUpdate().catch(() => {});
+    return true;
+  } catch {
+    await interaction
+      .editReply({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [buildContainer("Close Cancelled", ["The close confirmation timed out."])],
+      })
+      .catch(() => {});
+
+    return false;
+  }
+}
+
+async function postReview(interaction, ticket, reviewData) {
+  const { getChannel } = interaction.client;
+  const reviewChannel = await getChannel(supportbot.Ticket.ReviewSystem.Channel, interaction.guild);
+
+  if (!reviewChannel || !reviewData) return;
+
+  const reviewContainer = buildReviewSummaryContainer(
+    ticket,
+    reviewData.rating,
+    reviewData.comment,
+  );
+
+  await reviewChannel
+    .send({
+      flags: Discord.MessageFlags.IsComponentsV2,
+      components: [reviewContainer],
+    })
+    .catch(() => {});
+}
+
+async function handleCloseTicket(interaction, reason, ticket) {
+  try {
+    if (typeof db.updateTicketStatus === "function") {
+      db.updateTicketStatus(interaction.channel.id, "closed");
+    }
+
+    const transcriptResult = await TicketManager.createTranscript(interaction, ticket, reason);
+
+    await maybeDMTranscript(interaction, ticket, transcriptResult);
+
+    await interaction
+      .editReply({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [
+          buildContainer("Ticket Closed", [
+            `**Ticket:** ${interaction.channel.name}`,
+            `**Closed By:** <@${interaction.user.id}>`,
+            `**Reason:** ${reason || "No Reason Provided."}`,
+          ]),
+        ],
+      })
+      .catch(() => {});
+
+    await interaction.channel.delete().catch(() => {});
+  } catch (err) {
+    console.error("Error handling ticket close:", err);
+
+    if (interaction.deferred || interaction.replied) {
+      await interaction
+        .editReply({
+          content: "An error occurred while closing the ticket.",
+          components: [],
+        })
+        .catch(() => {});
+      return;
+    }
+
+    await interaction
+      .reply({
+        content: "An error occurred while closing the ticket.",
+        flags: Discord.MessageFlags.Ephemeral,
+      })
+      .catch(() => {});
+  }
+}
 
 module.exports = new Command({
   name: cmdconfig.CloseTicket.Command,
@@ -19,388 +405,89 @@ module.exports = new Command({
       name: "reason",
       description: "Ticket Close Reason",
       type: Discord.ApplicationCommandOptionType.String,
-    }
+    },
   ],
   permissions: cmdconfig.CloseTicket.Permission,
 
   async run(interaction) {
-    const { getRole, getChannel } = interaction.client;
+    const { getRole } = interaction.client;
 
     if (supportbot.Ticket.Close.StaffOnly) {
-      let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-      let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+      const SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
 
       if (!SupportStaff || !Admin) {
-        return interaction.reply("Some roles seem to be missing! Please check for errors when starting the bot.");
+        return interaction.reply({
+          content: "Some roles seem to be missing! Please check for errors when starting the bot.",
+          flags: Discord.MessageFlags.Ephemeral,
+        });
       }
 
-      const NoPerms = new Discord.EmbedBuilder()
-        .setTitle("Invalid Permissions!")
-        .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
-        .setColor(supportbot.Embed.Colours.Warn);
-
-      if (!interaction.member.roles.cache.has(SupportStaff.id) && !interaction.member.roles.cache.has(Admin.id)) {
-        return interaction.reply({ embeds: [NoPerms] });
+      if (
+        !interaction.member.roles.cache.has(SupportStaff.id) &&
+        !interaction.member.roles.cache.has(Admin.id)
+      ) {
+        return interaction.reply({
+          flags: Discord.MessageFlags.IsComponentsV2 | Discord.MessageFlags.Ephemeral,
+          components: [
+            buildContainer("Invalid Permissions!", [
+              msgconfig.Error.IncorrectPerms,
+              "",
+              `Role Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``,
+            ]),
+          ],
+        });
       }
     }
 
     const isThread = interaction.channel.type === Discord.ChannelType.PrivateThread;
+
     if (
       (supportbot.Ticket.TicketType === "threads" && !isThread) ||
-      (supportbot.Ticket.TicketType === "channels" && interaction.channel.type !== Discord.ChannelType.GuildText)
+      (supportbot.Ticket.TicketType === "channels" &&
+        interaction.channel.type !== Discord.ChannelType.GuildText)
     ) {
-      const NotTicketChannel = new Discord.EmbedBuilder()
-        .setTitle("Invalid Channel!")
-        .setDescription(`This command can only be used in a ${supportbot.Ticket.TicketType === "threads" ? "ticket thread" : "ticket channel"}.`)
-        .setColor(supportbot.Embed.Colours.Warn);
-
-      return interaction.reply({ embeds: [NotTicketChannel], ephemeral: true });
+      return interaction.reply({
+        flags: Discord.MessageFlags.IsComponentsV2 | Discord.MessageFlags.Ephemeral,
+        components: [
+          buildContainer("Invalid Channel!", [
+            `This command can only be used in a ${
+              supportbot.Ticket.TicketType === "threads" ? "ticket thread" : "ticket channel"
+            }.`,
+          ]),
+        ],
+      });
     }
 
-    await interaction.deferReply();
+    await interaction.deferReply({ flags: Discord.MessageFlags.Ephemeral });
 
     const ticket = db.getTicket(interaction.channel.id);
-    
+
     if (!ticket) {
-      const Exists = new Discord.EmbedBuilder()
-        .setTitle("No Ticket Found!")
-        .setDescription(msgconfig.Error.NoValidTicket)
-        .setColor(supportbot.Embed.Colours.Warn);
-      return interaction.followUp({ embeds: [Exists] });
+      return interaction.editReply({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [buildContainer("No Ticket Found!", [msgconfig.Error.NoValidTicket])],
+      });
     }
 
-    let reason = interaction.options?.getString("reason") || "No Reason Provided.";
-    const ticketUserId = ticket.user;
+    const reason = interaction.options?.getString("reason") || "No Reason Provided.";
 
-    if (supportbot.Ticket.ReviewSystem.Enabled) {
-      const rating = await collectReviewRating(interaction, ticketUserId);
-      const comment = await collectReviewComment(interaction, ticketUserId);
+    const confirmed = await collectCloseConfirmation(interaction, ticket, reason);
+    if (!confirmed) {
+      return;
+    }
 
-      const reviewChannel = await getChannel(supportbot.Ticket.ReviewSystem.Channel, interaction.guild);
-      const reviewer = supportbot.Ticket.ClaimTickets ? `<@${ticket.claimedBy}>` : null;
+    if (supportbot.Ticket?.ReviewSystem?.Enabled === true) {
+      const reviewData = await collectReview(interaction, ticket);
 
-      const reviewEmbed = new Discord.EmbedBuilder()
-        .setTitle(msgconfig.ReviewSystem.ReviewEmbed.Title)
-        .addFields(
-          {
-            name: msgconfig.ReviewSystem.ReviewEmbed.RatingTitle,
-            value: `${msgconfig.ReviewSystem.ReviewEmbed.ReviewEmoji.repeat(rating)}`,
-            inline: false
-          },
-          {
-            name: msgconfig.ReviewSystem.ReviewEmbed.CommentTitle,
-            value: `\`\`\`${comment}\`\`\``,
-            inline: false
-          }
-        )
-        .setColor(msgconfig.ReviewSystem.ReviewEmbed.Color);
-
-      if (supportbot.Ticket.ClaimTickets.Enabled) {
-        reviewEmbed.setDescription(
-          `**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedStaffTitle}** ${reviewer}\n**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${ticketUserId}>` || `N/A`
-        );
-      } else {
-        reviewEmbed.setDescription(
-          `**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${ticketUserId}>`
-        );
-      }
-
-      if (reviewChannel) {
-        await reviewChannel.send({ embeds: [reviewEmbed] });
-      }
-
-      if (!interaction.replied && !interaction.deferred) {
-        await interaction.followUp({ embeds: [reviewEmbed] });
+      if (reviewData) {
+        await postReview(interaction, ticket, reviewData);
       }
 
       await handleCloseTicket(interaction, reason, ticket);
-    } else {
-      await handleCloseTicket(interaction, reason, ticket);
+      return;
     }
+
+    await handleCloseTicket(interaction, reason, ticket);
   },
 });
-
-async function collectReviewRating(interaction, ticketUserId) {
-  const reviewPrompt = new Discord.EmbedBuilder()
-    .setTitle(msgconfig.ReviewSystem.Rate.Title)
-    .setDescription(`${msgconfig.ReviewSystem.Rate.Description}`)
-    .setColor(supportbot.Embed.Colours.General);
-
-  const stars = new Discord.ActionRowBuilder().addComponents(
-    new Discord.StringSelectMenuBuilder()
-      .setCustomId("starRating")
-      .setPlaceholder("Select a rating")
-      .addOptions([
-        { label: msgconfig.ReviewSystem.Stars.One, value: "1" },
-        { label: msgconfig.ReviewSystem.Stars.Two, value: "2" },
-        { label: msgconfig.ReviewSystem.Stars.Three, value: "3" },
-        { label: msgconfig.ReviewSystem.Stars.Four, value: "4" },
-        { label: msgconfig.ReviewSystem.Stars.Five, value: "5" },
-      ])
-  );
-
-  await interaction.followUp({
-    content: `<@${ticketUserId}>`,
-    embeds: [reviewPrompt],
-    components: [stars],
-    flags: Discord.MessageFlags.Ephemeral,
-  });
-
-  const starRating = await interaction.channel.awaitMessageComponent({
-    componentType: Discord.ComponentType.StringSelect,
-    filter: (i) => i.customId === "starRating" && i.user.id === ticketUserId,
-  });
-  await starRating.deferUpdate();
-  return starRating.values[0];
-}
-
-async function collectReviewComment(interaction, ticketUserId) {
-  const commentPrompt = new Discord.EmbedBuilder()
-    .setTitle(msgconfig.ReviewSystem.Comment.Title)
-    .setDescription(`${msgconfig.ReviewSystem.Comment.Description}`)
-    .setColor(supportbot.Embed.Colours.General);
-
-  await interaction.followUp({
-    content: `<@${ticketUserId}>`,
-    embeds: [commentPrompt],
-    flags: Discord.MessageFlags.Ephemeral,
-  });
-
-  const filter = (response) => response.author.id === ticketUserId;
-
-  const commentCollection = await interaction.channel.awaitMessages({ filter, max: 1 });
-  const comment = commentCollection.first()?.content;
-  return comment && comment.toLowerCase() !== "no" ? comment : "No Comment Provided";
-}
-async function handleCloseTicket(interaction, reason, ticket) {
-  const { getChannel } = interaction.client;
-
-  let tUser = interaction.client.users.cache.get(ticket.user_id);
-  let transcriptChannel = await getChannel(supportbot.Ticket.Log.TicketDataLog, interaction.guild);
-
-  if (!transcriptChannel) {
-    console.log("Transcript channel missing or inaccessible");
-    return interaction.followUp("Error: Transcript log channel is missing or bot lacks permission.");
-  }
-
-  try {
-    let allMessages = [];
-    let lastId = null;
-    
-    while (true) {
-      const options = { limit: 100 };
-      if (lastId) {
-        options.before = lastId;
-      }
-      
-      const messages = await interaction.channel.messages.fetch(options);
-      if (messages.size === 0) break;
-      
-      allMessages = [...allMessages, ...messages.values()];
-      lastId = messages.last().id;
-      
-      if (messages.size < 100) break;
-    }
-
-    allMessages.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
-
-    const transcriptData = allMessages.map(msg => ({
-      content: msg.content || "No content",
-      username: msg.author.username,
-      userId: msg.author.id,
-      avatar: msg.author.displayAvatarURL(),
-      timestamp: msg.createdAt.toISOString(),
-      attachments: Array.from(msg.attachments.values()).map(att => ({
-        url: att.url,
-        name: att.name
-      })),
-      embeds: msg.embeds.map(embed => ({
-        title: embed.title,
-        description: embed.description,
-        fields: embed.fields
-      }))
-    }));
-
-    db.updateTicketStatus(interaction.channel.id, "closed");
-
-    const transcriptEmbed = new Discord.EmbedBuilder()
-      .setTitle(msgconfig.TicketLog.Title)
-      .setColor(msgconfig.TicketLog.Colour)
-      .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
-      .setDescription(
-        `> **Ticket:** ${interaction.channel.name} (\`${interaction.channel.id}\`)\n` +
-        `> **User:** ${tUser?.tag || "Unknown User"} (\`${tUser?.id || ticket.user_id}\`)` +
-        `> **Closed by:** <@${interaction.user.id}>\n` +
-        `> **Message Count:** ${transcriptData.length}`
-      )
-      .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: true });
-
-    const html = createTranscriptHTML(
-      {
-        id: interaction.channel.id,
-        messages: transcriptData,
-        name: interaction.channel.name
-      },
-      reason
-    );
-    
-    const transcriptDir = "./Data/Transcripts";
-    
-    if (!fs.existsSync(transcriptDir)) {
-      fs.mkdirSync(transcriptDir, { recursive: true });
-    }
-
-    const fileName = `${interaction.channel.id}-transcript.html`;
-    fs.writeFileSync(`./Data/Transcripts/${fileName}`, html);
-
-    await transcriptChannel.send({
-      embeds: [transcriptEmbed],
-      files: [{
-        attachment: `./Data/Transcripts/${fileName}`,
-        name: `SPOILER_${fileName}`,
-        spoiler: true
-      }]
-    });
-
-    if (interaction.channel.type === Discord.ChannelType.GuildText ||
-        interaction.channel.type === Discord.ChannelType.PrivateThread) {
-      await interaction.channel.delete();
-    }
-  } catch (err) {
-    console.error("Error handling ticket close:", err);
-    interaction.followUp("An error occurred while closing the ticket.");
-  }
-}
-
-function parseMarkdown(content) {
-  content = content.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
-  
-  content = content.replace(/_(.*?)_/g, '<em>$1</em>');
-  
-  content = content.replace(/`(.*?)`/g, '<code>$1</code>');
-  
-  content = content.replace(/\[(.*?)\]\((.*?)\)/g, '<a href="$2" target="_blank">$1</a>');
-  
-  content = content.replace(/```(.*?)```/gs, '<pre><code>$1</code></pre>');
-  
-  return content;
-}
-
-function createTranscriptHTML(ticket, reason) {
-  return `
-    <!DOCTYPE html>
-    <html>
-      <head>
-        <meta charset="UTF-8">
-        <meta name="viewport" content="width=device-width, initial-scale=1.0">
-        <link href="https://cdnjs.cloudflare.com/ajax/libs/tailwindcss/2.2.19/tailwind.min.css" rel="stylesheet">
-        <style>
-          body {
-            background-color: #1a1a1a;
-            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
-            color: white;
-            margin: 0;
-            padding: 20px;
-          }
-          .container {
-            max-width: 1000px;
-            margin: 0 auto;
-            background-color: rgba(0, 0, 0, 0.3);
-            border-radius: 15px;
-            padding: 20px;
-          }
-          .message {
-            background-color: rgba(255, 255, 255, 0.1);
-            border-radius: 10px;
-            padding: 15px;
-            margin-bottom: 15px;
-          }
-          .message-header {
-            display: flex;
-            align-items: center;
-            margin-bottom: 10px;
-          }
-          .avatar {
-            width: 40px;
-            height: 40px;
-            border-radius: 50%;
-            margin-right: 15px;
-          }
-          .username {
-            font-weight: bold;
-            color: #4CAF50;
-          }
-          .timestamp {
-            margin-left: auto;
-            color: #888;
-            font-size: 0.9em;
-          }
-          .content {
-            word-break: break-word;
-          }
-          .embed {
-            border-left: 4px solid #4CAF50;
-            padding-left: 10px;
-            margin: 10px 0;
-            background-color: rgba(0, 0, 0, 0.2);
-          }
-          .attachment {
-            display: inline-block;
-            background-color: rgba(76, 175, 80, 0.1);
-            border: 1px solid #4CAF50;
-            border-radius: 5px;
-            padding: 5px 10px;
-            margin: 5px 0;
-            color: #4CAF50;
-            text-decoration: none;
-          }
-        </style>
-      </head>
-      <body>
-        <div class="container">
-          <div class="mb-6">
-            <h1 class="text-3xl font-bold mb-4">Ticket Transcript</h1>
-            <p><strong>Channel:</strong> ${ticket.name}</p>
-            <p><strong>Ticket ID:</strong> ${ticket.id}</p>
-            <p><strong>Message Count:</strong> ${ticket.messages.length}</p>
-            <p><strong>Close Reason:</strong> ${reason}</p>
-          </div>
-          
-          <div class="messages">
-            ${ticket.messages.map(msg => `
-              <div class="message">
-                <div class="message-header">
-                  <img src="${msg.avatar}" alt="Avatar" class="avatar">
-                  <span class="username">${msg.username}</span>
-                  <span class="timestamp">${new Date(msg.timestamp).toLocaleString()}</span>
-                </div>
-                <div class="content">
-                  ${parseMarkdown(msg.content)}
-                  
-                  ${msg.embeds.map(embed => `
-                    <div class="embed">
-                      ${embed.title ? `<div class="font-bold">${embed.title}</div>` : ''}
-                      ${embed.description ? `<div>${embed.description}</div>` : ''}
-                      ${embed.fields.map(field => `
-                        <div class="mt-2">
-                          <strong>${field.name}:</strong>
-                          <div>${field.value}</div>
-                        </div>
-                      `).join('')}
-                    </div>
-                  `).join('')}
-                  
-                  ${msg.attachments.map(att => `
-                    <a href="${att.url}" class="attachment" target="_blank">
-                      📎 ${att.name}
-                    </a>
-                  `).join('')}
-                </div>
-              </div>
-            `).join('')}
-          </div>
-        </div>
-      </body>
-    </html>
-  `;
-}

Commands/Tickets/forceaddUser.js

@@ -1,119 +0,0 @@
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandOptionType,
-  ApplicationCommandType,
-  ChannelType,
-  MessageFlags,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-
-const Command = require("../../Structures/Command.js");
-const db = require("../../Structures/Database.js");
-
-module.exports = new Command({
-  name: cmdconfig.ForceAddUser.Command,
-  description: cmdconfig.ForceAddUser.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "user",
-      description: "The user to forcefully add",
-      type: ApplicationCommandOptionType.User,
-      required: true,
-    },
-  ],
-  permissions: cmdconfig.ForceAddUser.Permission,
-
-  async run(interaction) {
-    const userToAdd = interaction.options.getUser("user");
-    const ticketChannel = interaction.channel;
-
-    if (
-      (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
-      (supportbot.Ticket.TicketType === "channels" && ticketChannel.type !== ChannelType.GuildText)
-    ) {
-      const onlyInTicket = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
-        .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      return interaction.reply({
-        embeds: [onlyInTicket],
-        flags: MessageFlags.Ephemeral,
-      });
-    }
-
-    const ticketRow = db.getTicket(ticketChannel.id);
-    if (!ticketRow) {
-      const notFound = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
-        .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      return interaction.reply({
-        embeds: [notFound],
-        flags: MessageFlags.Ephemeral,
-      });
-    }
-
-    try {
-      if (supportbot.Ticket.TicketType === "threads") {
-        const botMember = await ticketChannel.members.fetch(interaction.client.user.id).catch(() => null);
-        if (!botMember) await ticketChannel.join();
-        await new Promise(res => setTimeout(res, 1000));
-        await ticketChannel.members.add(userToAdd.id);
-      } else if (supportbot.Ticket.TicketType === "channels") {
-        await ticketChannel.permissionOverwrites.create(userToAdd.id, {
-          ViewChannel: true,
-          SendMessages: true,
-          ReadMessageHistory: true,
-        });
-      }
-
-      db.addUserToTicket(ticketChannel.id, userToAdd.id);
-
-      const addedEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.Added_Title)
-        .setDescription(
-          msgconfig.ForceAddUser.Added_Description.replace("%username%", userToAdd.username)
-        )
-        .setColor(supportbot.Embed.Colours.Success);
-
-      await interaction.reply({
-        embeds: [addedEmbed],
-        flags: MessageFlags.Ephemeral,
-      });
-
-      const addedToTicketEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.AddedToTicket_Title)
-        .setDescription(
-          msgconfig.ForceAddUser.AddedToTicket_Description.replace(
-            "%channel_link%",
-            `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
-          )
-        )
-        .setColor(supportbot.Embed.Colours.General);
-
-      await userToAdd.send({
-        embeds: [addedToTicketEmbed],
-      });
-    } catch (err) {
-      console.error("Error adding user to the ticket:", err);
-
-      const errorEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.Error_Title)
-        .setDescription(msgconfig.ForceAddUser.Error_Adding)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      await interaction.reply({
-        embeds: [errorEmbed],
-        flags: MessageFlags.Ephemeral,
-      });
-    }
-  },
-});

Commands/Tickets/manageticket.js

@@ -0,0 +1,664 @@
+const fs = require("fs");
+const yaml = require("js-yaml");
+const {
+  EmbedBuilder,
+  ApplicationCommandOptionType,
+  ApplicationCommandType,
+  ChannelType,
+  MessageFlags,
+  ModalBuilder,
+  ActionRowBuilder,
+  TextInputBuilder,
+  TextInputStyle,
+} = require("discord.js");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const TicketManager = require("../../Structures/TicketManager.js");
+const Command = require("../../Structures/Command.js");
+const db = require("../../Structures/Database.js");
+
+function getDepartments() {
+  return supportbot.Ticket?.DepartmentSystem?.Departments || {};
+}
+
+function getPriorities() {
+  return supportbot.Ticket?.PrioritySystem?.Priorities || {};
+}
+
+function prioritiesEnabled() {
+  return (
+    supportbot.Ticket?.TicketType !== "threads" &&
+    supportbot.Ticket?.PrioritySystem?.Enabled === true
+  );
+}
+
+function departmentsEnabled() {
+  return (
+    supportbot.Ticket?.TicketType !== "threads" &&
+    supportbot.Ticket?.DepartmentSystem?.Enabled === true
+  );
+}
+
+function buildTicketChannelName(ticketNumberID, priorityKey, departmentConfig) {
+  const defaultPrefix = supportbot.Ticket?.ChannelPrefix || supportbot.Ticket?.Channel || "ticket-";
+
+  const departmentPrefix = departmentConfig?.ChannelPrefix || defaultPrefix;
+
+  const safePrefix = String(departmentPrefix).trim() || "ticket-";
+  const baseName = `${safePrefix}${ticketNumberID}`;
+
+  if (!prioritiesEnabled() || !priorityKey) {
+    return baseName;
+  }
+
+  return `${baseName}-${String(priorityKey).toLowerCase()}`;
+}
+
+module.exports = new Command({
+  name: cmdconfig.TicketManage?.Command || "ticketmanage",
+  description: cmdconfig.TicketManage?.Description || "Manage tickets",
+  type: ApplicationCommandType.ChatInput,
+  permissions: cmdconfig.TicketManage?.Permission || ["ManageChannels"],
+
+  options: [
+    {
+      name: "transfer",
+      description: "Transfer a ticket to another department",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "department",
+          description: "Department to transfer this ticket to",
+          type: ApplicationCommandOptionType.String,
+          required: true,
+          choices: Object.entries(getDepartments())
+            .slice(0, 25)
+            .map(([key, dept]) => ({
+              name: dept.Name || key,
+              value: key,
+            })),
+        },
+        {
+          name: "priority",
+          description: "Optional new priority",
+          type: ApplicationCommandOptionType.String,
+          required: false,
+          choices: Object.entries(getPriorities())
+            .slice(0, 25)
+            .map(([key, priority]) => ({
+              name: priority.Name || key,
+              value: key,
+            })),
+        },
+      ],
+    },
+    {
+      name: "priority",
+      description: "Change a ticket priority",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "level",
+          description: "New priority level",
+          type: ApplicationCommandOptionType.String,
+          required: true,
+          choices: Object.entries(getPriorities())
+            .slice(0, 25)
+            .map(([key, priority]) => ({
+              name: priority.Name || key,
+              value: key,
+            })),
+        },
+      ],
+    },
+    {
+      name: cmdconfig.TicketManage?.ForceAdd?.Command || "forceadd",
+      description:
+        cmdconfig.TicketManage?.ForceAdd?.Description || "Force add a user to the current ticket",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "user",
+          description: "The user to add",
+          type: ApplicationCommandOptionType.User,
+          required: true,
+        },
+      ],
+    },
+    {
+      name: cmdconfig.TicketManage?.ForceRemove?.Command || "forceremove",
+      description:
+        cmdconfig.TicketManage?.ForceRemove?.Description || "Remove a user from the current ticket",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "user",
+          description: "The user to remove",
+          type: ApplicationCommandOptionType.User,
+          required: true,
+        },
+      ],
+    },
+    {
+      name: cmdconfig.TicketManage?.Rename?.Command || "rename",
+      description: cmdconfig.TicketManage?.Rename?.Description || "Rename the current ticket",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [],
+    },
+    {
+      name: cmdconfig.TicketManage?.Close?.Command || "close",
+      description: cmdconfig.TicketManage?.Close?.Description || "Close the current ticket",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "reason",
+          description: "Reason for closing the ticket",
+          type: ApplicationCommandOptionType.String,
+          required: false,
+        },
+      ],
+    },
+  ],
+
+  async run(interaction) {
+    try {
+      const subcommand = interaction.options.getSubcommand(false);
+      const ticket = db.getTicket(interaction.channel.id);
+
+      if (!ticket) {
+        return interaction.reply({
+          content: "This channel is not a ticket.",
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+
+      const { getRole } = interaction.client;
+
+      let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+      let Moderator = await getRole(supportbot.Roles.StaffMember.Moderator, interaction.guild);
+
+      if (!SupportStaff || !Admin || !Moderator) {
+        const missingRolesEmbed = new EmbedBuilder()
+          .setDescription(msgconfig.Error.InvalidChannel || "Required roles are missing!")
+          .setColor(supportbot.Embed.Colours.Warn);
+
+        return interaction.reply({
+          embeds: [missingRolesEmbed],
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+
+      const NoPerms = new EmbedBuilder()
+        .setDescription(
+          msgconfig.Error.IncorrectPerms || "You do not have the correct permissions!",
+        )
+        .setColor(supportbot.Embed.Colours.Warn);
+
+      if (
+        !interaction.member.roles.cache.has(Admin.id) &&
+        !interaction.member.roles.cache.has(Moderator.id) &&
+        (!supportbot.Roles?.Mod?.AllowSupportStaff || !interaction.member.roles.cache.has(SupportStaff.id))
+      ) {
+        return interaction.reply({
+          embeds: [NoPerms],
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+
+      if (subcommand === "transfer") {
+        if (!departmentsEnabled()) {
+          return interaction.reply({
+            content: "Departments are disabled, or ticket mode is set to threads.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        if (interaction.channel.type !== ChannelType.GuildText) {
+          return interaction.reply({
+            content: "Ticket transfer only works for ticket channels.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const departmentKey = interaction.options.getString("department");
+        const requestedPriority = interaction.options.getString("priority");
+
+        const departments = getDepartments();
+        const departmentConfig = departments[departmentKey];
+
+        if (!departmentConfig) {
+          return interaction.reply({
+            content: "That department does not exist.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const targetCategoryId = departmentConfig.Category;
+        const targetRoleId = departmentConfig.Role || null;
+
+        if (!targetCategoryId) {
+          return interaction.reply({
+            content: "That department does not have a category configured.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const targetCategory = interaction.guild.channels.cache.get(targetCategoryId);
+        if (!targetCategory) {
+          return interaction.reply({
+            content: "The target department category could not be found.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        let finalPriority = ticket.priority || null;
+
+        if (requestedPriority) {
+          finalPriority = requestedPriority;
+        } else if (!finalPriority && departmentConfig.DefaultPriority) {
+          finalPriority = departmentConfig.DefaultPriority;
+        }
+
+        const oldDepartmentKey = ticket.department || null;
+        const oldDepartmentConfig = oldDepartmentKey ? departments[oldDepartmentKey] : null;
+        const oldRoleId = oldDepartmentConfig?.Role || null;
+
+        await interaction.channel.setParent(targetCategory.id);
+
+        if (oldRoleId && oldRoleId !== targetRoleId) {
+          await interaction.channel.permissionOverwrites.delete(oldRoleId).catch(() => { });
+        }
+
+        if (targetRoleId) {
+          await interaction.channel.permissionOverwrites.create(targetRoleId, {
+            ViewChannel: true,
+            SendMessages: true,
+            ReadMessageHistory: true,
+          });
+        }
+
+        if (typeof db.updateTicketDepartment === "function") {
+          db.updateTicketDepartment(interaction.channel.id, departmentKey);
+        }
+
+        if (finalPriority && typeof db.updateTicketPriority === "function") {
+          db.updateTicketPriority(interaction.channel.id, finalPriority);
+        }
+
+        const ticketNumber = ticket.number || interaction.channel.name.replace(/\D/g, "");
+
+        const newChannelName = buildTicketChannelName(
+          ticketNumber,
+          finalPriority,
+          departmentConfig,
+        );
+
+        if (interaction.channel.name !== newChannelName) {
+          await interaction.channel.setName(newChannelName).catch(() => { });
+        }
+
+        const deptEmoji = departmentConfig.Emoji || "🎫";
+        const deptName = departmentConfig.Name || departmentKey;
+
+        let description = `> **Department:** ${deptEmoji} ${deptName}`;
+
+        if (finalPriority && prioritiesEnabled()) {
+          const priorityConfig = getPriorities()[finalPriority];
+          const priorityEmoji = priorityConfig?.Emoji || "🟡";
+          const priorityName = priorityConfig?.Name || finalPriority;
+          description += `\n> **Priority:** ${priorityEmoji} ${priorityName}`;
+        }
+
+        description += `\n> **Transferred By:** <@${interaction.user.id}>`;
+
+        const embed = new EmbedBuilder()
+          .setTitle("Ticket Updated")
+          .setDescription(description)
+          .setColor(supportbot.Embed.Colours.Success);
+
+        return interaction.reply({
+          embeds: [embed],
+        });
+      }
+
+      if (subcommand === "priority") {
+        if (!prioritiesEnabled()) {
+          return interaction.reply({
+            content: "Priority is disabled, or ticket mode is set to threads.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const level = interaction.options.getString("level");
+        const priorityConfig = getPriorities()[level];
+
+        if (!priorityConfig) {
+          return interaction.reply({
+            content: "That priority does not exist.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        if (typeof db.updateTicketPriority === "function") {
+          db.updateTicketPriority(interaction.channel.id, level);
+        }
+
+        const departments = getDepartments();
+        const departmentConfig = ticket.department ? departments[ticket.department] : null;
+        const ticketNumber = ticket.number || interaction.channel.name.replace(/\D/g, "");
+
+        const newChannelName = buildTicketChannelName(ticketNumber, level, departmentConfig);
+
+        if (interaction.channel.name !== newChannelName) {
+          await interaction.channel.setName(newChannelName).catch(() => { });
+        }
+
+        const priorityEmoji = priorityConfig.Emoji || "🟡";
+        const priorityName = priorityConfig.Name || level;
+
+        const embed = new EmbedBuilder()
+          .setTitle("Ticket Updated")
+          .setDescription(
+            `> **Priority:** ${priorityEmoji} ${priorityName}\n> **Updated By:** <@${interaction.user.id}>`,
+          )
+          .setColor(supportbot.Embed.Colours.Success);
+
+        return interaction.reply({
+          embeds: [embed],
+        });
+      }
+
+      if (subcommand === (cmdconfig.TicketManage?.ForceAdd?.Command || "forceadd")) {
+        const userToAdd = interaction.options.getUser("user");
+        const ticketChannel = interaction.channel;
+
+        if (
+          (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+          (supportbot.Ticket.TicketType === "channels" &&
+            ticketChannel.type !== ChannelType.GuildText)
+        ) {
+          const onlyInTicket = new EmbedBuilder()
+            .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
+            .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          return interaction.reply({
+            embeds: [onlyInTicket],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const ticketRow = db.getTicket(ticketChannel.id);
+        if (!ticketRow) {
+          const notFound = new EmbedBuilder()
+            .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
+            .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          return interaction.reply({
+            embeds: [notFound],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        try {
+          if (supportbot.Ticket.TicketType === "threads") {
+            const botMember = await ticketChannel.members
+              .fetch(interaction.client.user.id)
+              .catch(() => null);
+
+            if (!botMember) await ticketChannel.join();
+
+            await new Promise((res) => setTimeout(res, 1000));
+            await ticketChannel.members.add(userToAdd.id);
+          } else {
+            await ticketChannel.permissionOverwrites.create(userToAdd.id, {
+              ViewChannel: true,
+              SendMessages: true,
+              ReadMessageHistory: true,
+            });
+          }
+
+          db.addUserToTicket(ticketChannel.id, userToAdd.id);
+
+          const addedEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.ForceAddUser.Added_Title)
+            .setDescription(
+              msgconfig.ForceAddUser.Added_Description.replace("%username%", userToAdd.username),
+            )
+            .setColor(supportbot.Embed.Colours.Success);
+
+          await interaction.reply({
+            embeds: [addedEmbed],
+            flags: MessageFlags.Ephemeral,
+          });
+
+          if (supportbot.Ticket?.UserManagement?.DMOnAdd !== false) {
+            const addedToTicketEmbed = new EmbedBuilder()
+              .setTitle(msgconfig.ForceAddUser.AddedToTicket_Title)
+              .setDescription(
+                msgconfig.ForceAddUser.AddedToTicket_Description.replace(
+                  "%channel_link%",
+                  `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`,
+                ),
+              )
+              .setColor(supportbot.Embed.Colours.General);
+
+            await userToAdd.send({ embeds: [addedToTicketEmbed] }).catch(() => { });
+          }
+        } catch (err) {
+          console.error("Error adding user to the ticket:", err);
+
+          const errorEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.ForceAddUser.Error_Title)
+            .setDescription(msgconfig.ForceAddUser.Error_Adding)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          await interaction.reply({
+            embeds: [errorEmbed],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        return;
+      }
+
+      if (subcommand === (cmdconfig.TicketManage?.ForceRemove?.Command || "forceremove")) {
+        const userToRemove = interaction.options.getUser("user");
+        const ticketChannel = interaction.channel;
+
+        if (
+          (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+          (supportbot.Ticket.TicketType === "channels" &&
+            ticketChannel.type !== ChannelType.GuildText)
+        ) {
+          const onlyInTicket = new EmbedBuilder()
+            .setTitle(msgconfig.RemoveUser.NotInTicket_Title)
+            .setDescription(msgconfig.RemoveUser.NotInTicket_Description)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          return interaction.reply({
+            embeds: [onlyInTicket],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        try {
+          if (supportbot.Ticket.TicketType === "threads") {
+            await ticketChannel.members.remove(userToRemove.id);
+          } else {
+            await ticketChannel.permissionOverwrites.delete(userToRemove.id);
+          }
+
+          db.removeUserFromTicket(ticketChannel.id, userToRemove.id);
+
+          const removedEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.RemoveUser.Removed_Title)
+            .setDescription(msgconfig.RemoveUser.Removed_Message)
+            .setColor(supportbot.Embed.Colours.Success);
+
+          await interaction.reply({
+            embeds: [removedEmbed],
+            flags: MessageFlags.Ephemeral,
+          });
+
+          if (supportbot.Ticket?.UserManagement?.DMOnRemove !== false) {
+            const removedFromTicketEmbed = new EmbedBuilder()
+              .setTitle(msgconfig.RemoveUser.RemovedFromTicket_Title)
+              .setDescription(
+                msgconfig.RemoveUser.RemovedFromTicket_Description.replace(
+                  "%channel_link%",
+                  `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`,
+                ),
+              )
+              .setColor(supportbot.Embed.Colours.General);
+
+            await userToRemove.send({ embeds: [removedFromTicketEmbed] }).catch(() => { });
+          }
+        } catch (err) {
+          console.error("Error removing user from the ticket:", err);
+
+          const errorEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.RemoveUser.Error_Title)
+            .setDescription(msgconfig.RemoveUser.Error_Removing)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          await interaction.reply({
+            embeds: [errorEmbed],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        return;
+      }
+
+      if (subcommand === (cmdconfig.TicketManage?.Rename?.Command || "rename")) {
+        const modal = new ModalBuilder()
+          .setCustomId("renameTicketModal")
+          .setTitle("Rename Channel")
+          .addComponents(
+            new ActionRowBuilder().addComponents(
+              new TextInputBuilder()
+                .setCustomId("renameTicket")
+                .setLabel("New Channel Name")
+                .setStyle(TextInputStyle.Short)
+                .setRequired(true),
+            ),
+          );
+
+        return interaction.showModal(modal);
+      }
+
+      if (subcommand === (cmdconfig.TicketManage?.Close?.Command || "close")) {
+        const reason = interaction.options.getString("reason") || "Closed by staff.";
+
+        if (supportbot.Ticket.Close.StaffOnly) {
+          let CloseSupportStaff = await getRole(
+            supportbot.Roles.StaffMember.Staff,
+            interaction.guild,
+          );
+          let CloseAdmin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+          if (!CloseSupportStaff || !CloseAdmin) {
+            return interaction.reply({
+              content:
+                "Some roles seem to be missing! Please check for errors when starting the bot.",
+              flags: MessageFlags.Ephemeral,
+            });
+          }
+
+          const noClosePerms = new EmbedBuilder()
+            .setTitle("Invalid Permissions!")
+            .setDescription(
+              `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``,
+            )
+            .setColor(supportbot.Embed.Colours.Warn);
+
+          if (
+            !interaction.member.roles.cache.has(CloseSupportStaff.id) &&
+            !interaction.member.roles.cache.has(CloseAdmin.id)
+          ) {
+            return interaction.reply({
+              embeds: [noClosePerms],
+              flags: MessageFlags.Ephemeral,
+            });
+          }
+        }
+
+        const isThread = interaction.channel.type === ChannelType.PrivateThread;
+
+        if (
+          (supportbot.Ticket.TicketType === "threads" && !isThread) ||
+          (supportbot.Ticket.TicketType === "channels" &&
+            interaction.channel.type !== ChannelType.GuildText)
+        ) {
+          const notTicketChannel = new EmbedBuilder()
+            .setTitle("Invalid Channel!")
+            .setDescription(
+              `This command can only be used in a ${supportbot.Ticket.TicketType === "threads" ? "ticket thread" : "ticket channel"}.`,
+            )
+            .setColor(supportbot.Embed.Colours.Warn);
+
+          return interaction.reply({
+            embeds: [notTicketChannel],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        await interaction.deferReply({ flags: MessageFlags.Ephemeral });
+
+        const ticketData = db.getTicket(interaction.channel.id);
+
+        if (!ticketData) {
+          const exists = new EmbedBuilder()
+            .setTitle("No Ticket Found!")
+            .setDescription(msgconfig.Error.NoValidTicket)
+            .setColor(supportbot.Embed.Colours.Warn);
+
+          return interaction.followUp({
+            embeds: [exists],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        try {
+          await TicketManager.createTranscript(interaction, ticketData, reason);
+
+          await interaction.followUp({
+            content: "Ticket closed successfully.",
+            flags: MessageFlags.Ephemeral,
+          });
+
+          await interaction.channel.delete().catch(() => { });
+        } catch (err) {
+          console.error("Error closing ticket:", err);
+
+          await interaction.followUp({
+            content: "An error occurred while closing the ticket.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        return;
+      }
+
+      return interaction.reply({
+        content: "Unknown ticket management action.",
+        flags: MessageFlags.Ephemeral,
+      });
+    } catch (error) {
+      console.error("Error in ticket manage command:", error);
+
+      if (!interaction.replied && !interaction.deferred) {
+        return interaction.reply({
+          content: "An error occurred while managing the ticket.",
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+    }
+  },
+});

Commands/Tickets/removeUser.js

@@ -1,108 +0,0 @@
-// SupportBot | Emerald Services
-// Remove user from a ticket 
-
-const {
-  EmbedBuilder,
-  ApplicationCommandOptionType,
-  ApplicationCommandType,
-  ChannelType,
-  MessageFlags,
-} = require("discord.js");
-const yaml = require("js-yaml");
-const fs = require("fs");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const msgconfig   = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-const cmdconfig   = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-
-const Command = require("../../Structures/Command.js");
-const db      = require("../../Structures/Database.js");
-
-module.exports = new Command({
-  name: cmdconfig.RemoveUser.Command,
-  description: cmdconfig.RemoveUser.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "user",
-      description: "The user to remove",
-      type: ApplicationCommandOptionType.User,
-      required: true,
-    },
-  ],
-  permissions: cmdconfig.RemoveUser.Permission,
-
-  async run(interaction) {
-    const { getRole } = interaction.client;
-    const SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    const Admin        = await getRole(supportbot.Roles.StaffMember.Admin,  interaction.guild);
-
-    if (!SupportStaff || !Admin) {
-      return interaction.reply("Missing staff/admin roles in config.");
-    }
-    if (
-      !interaction.member.roles.cache.has(SupportStaff.id) &&
-      !interaction.member.roles.cache.has(Admin.id)
-    ) {
-      const NoPerms = new EmbedBuilder()
-        .setTitle("Invalid Permissions!")
-        .setDescription(
-          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-        )
-        .setColor(supportbot.Embed.Colours.Warn);
-      return interaction.reply({ embeds: [NoPerms], flags: MessageFlags.Ephemeral });
-    }
-
-    const userToRemove = interaction.options.getUser("user");
-    const ticketChannel = interaction.channel;
-
-    if (
-      (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
-      (supportbot.Ticket.TicketType === "channels" && ticketChannel.type !== ChannelType.GuildText)
-    ) {
-      const onlyInTicket = new EmbedBuilder()
-        .setTitle(msgconfig.RemoveUser.NotInTicket_Title)
-        .setDescription(msgconfig.RemoveUser.NotInTicket_Description)
-        .setColor(supportbot.Embed.Colours.Error);
-      return interaction.reply({ embeds: [onlyInTicket], flags: MessageFlags.Ephemeral });
-    }
-
-    try {
-      if (supportbot.Ticket.TicketType === "threads") {
-        await ticketChannel.members.remove(userToRemove.id);
-      } else {
-        await ticketChannel.permissionOverwrites.delete(userToRemove.id);
-      }
-
-      db.removeUserFromTicket(ticketChannel.id, userToRemove.id);
-
-      const removedEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.RemoveUser.Removed_Title)
-        .setDescription(msgconfig.RemoveUser.Removed_Message)
-        .setColor(supportbot.Embed.Colours.Success);
-
-      await interaction.reply({ embeds: [removedEmbed], flags: MessageFlags.Ephemeral });
-
-      const removedFromTicketEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.RemoveUser.RemovedFromTicket_Title)
-        .setDescription(
-          msgconfig.RemoveUser.RemovedFromTicket_Description.replace(
-            "%channel_link%",
-            `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
-          )
-        )
-        .setColor(supportbot.Embed.Colours.General);
-
-      await userToRemove.send({ embeds: [removedFromTicketEmbed] }).catch(() => {});
-    } catch (err) {
-      console.error("Error removing user from the ticket:", err);
-
-      const errorEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.RemoveUser.Error_Title)
-        .setDescription(msgconfig.RemoveUser.Error_Removing)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      await interaction.reply({ embeds: [errorEmbed], flags: MessageFlags.Ephemeral });
-    }
-  },
-});

Commands/Tickets/ticketpanel.js

@@ -1,10 +1,21 @@
+// SupportBot | Emerald Services
+// Ticket Panel Command
+
 const fs = require("fs");
 const {
-  EmbedBuilder,
   ApplicationCommandType,
   ActionRowBuilder,
   ButtonBuilder,
+  ButtonStyle,
   MessageFlags,
+  ContainerBuilder,
+  TextDisplayBuilder,
+  MediaGalleryBuilder,
+  SeparatorBuilder,
+  SectionBuilder,
+  StringSelectMenuBuilder,
+  ThumbnailBuilder,
+  EmbedBuilder,
 } = require("discord.js");
 const yaml = require("js-yaml");
 
@@ -15,6 +26,25 @@ const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 const Command = require("../../Structures/Command.js");
 const db = require("../../Structures/Database.js");
 
+function parseButtonStyle(style) {
+  switch (String(style || "1")) {
+    case "1":
+      return ButtonStyle.Primary;
+    case "2":
+      return ButtonStyle.Secondary;
+    case "3":
+      return ButtonStyle.Danger;
+    case "4":
+      return ButtonStyle.Success;
+    default:
+      return ButtonStyle.Primary;
+  }
+}
+
+function getPanelMessage(key, fallback) {
+  return panelconfig.Messages?.[key] || fallback;
+}
+
 module.exports = new Command({
   name: cmdconfig.TicketPanel.Command,
   description: cmdconfig.TicketPanel.Description,
@@ -28,85 +58,284 @@ module.exports = new Command({
         "\u001b[31m",
         `[TICKET PANEL]`,
         "\u001b[33m",
-        "Ticket Panel is not setup, You can set this in", `\u001b[31m`, '/Configs/ticket-panel.yml', `\n  `,
+        "Ticket Panel is not setup, You can set this in",
+        `\u001b[31m`,
+        "/Configs/ticket-panel.yml",
+        `\n  `,
       );
+
       return interaction.reply({
-        content: "Ticket Panel is not set up. Please configure it in `/Configs/ticket-panel.yml`.",
-        flags: MessageFlags.Ephemeral 
+        content: getPanelMessage(
+          "NotConfigured",
+          "Ticket Panel is not set up. Please configure it in `/Configs/ticket-panel.yml`.",
+        ),
+        flags: MessageFlags.Ephemeral,
       });
     }
 
     const { getChannel } = interaction.client;
 
-    const channel = await getChannel(
-      supportbot.Ticket.TicketHome,
-      interaction.guild
-    );
+    const channel = await getChannel(supportbot.Ticket.TicketHome, interaction.guild);
 
     if (!channel) {
-      console.log(`[TICKET PANEL] ${channelName} channel not found. Please check your config file.`);
+      console.log(`[TICKET PANEL] TicketHome channel not found. Please check your config file.`);
       return interaction.reply({
-        content: `${channelName} channel not found. Please check your config file.`,
-        flags: MessageFlags.Ephemeral 
+        content: getPanelMessage(
+          "InvalidChannel",
+          "TicketHome channel not found. Please check your config file.",
+        ),
+        flags: MessageFlags.Ephemeral,
       });
     }
 
     const panelRow = db.getTicketPanel();
+
     if (panelRow) {
       try {
-        await channel.messages.fetch(panelRow.message_id);
-        return interaction.reply({
-          content: "Ticket panel message already exists.",
-          flags: MessageFlags.Ephemeral 
+        const oldMessage = await channel.messages.fetch(panelRow.message_id);
+        if (oldMessage) {
+          await oldMessage.delete().catch(() => { });
+        }
+      } catch (err) {
+        console.log(`[TICKET PANEL] Previous panel message not found, creating a new one.`);
+      }
+    }
+
+    const departmentSystem = supportbot.Ticket?.DepartmentSystem || {};
+    const prioritySystem = supportbot.Ticket?.PrioritySystem || {};
+    const usingThreads = supportbot.Ticket?.TicketType === "threads";
+
+    const departmentsEnabled = departmentSystem.Enabled === true && !usingThreads;
+    const prioritiesEnabled = prioritySystem.Enabled === true && !usingThreads;
+    const departments = departmentSystem.Departments || {};
+
+    if (usingThreads && (departmentSystem.Enabled || prioritySystem.Enabled)) {
+      console.log(
+        "[SupportBot] Departments and Priority are disabled because TicketType is set to 'threads'.",
+      );
+    }
+
+    const departmentOptions = Object.entries(departments)
+      .slice(0, 25)
+      .map(([key, dept]) => ({
+        label: dept.Name || key,
+        description:
+          dept.PanelDescription ||
+          dept.Description ||
+          panelconfig.DepartmentMenu?.DefaultDescription ||
+          `Open a ${String(dept.Name || key).toLowerCase()} ticket`,
+        value: key,
+        emoji:
+          dept.Emoji ||
+          panelconfig.DepartmentMenu?.DefaultEmoji ||
+          panelconfig.Button?.Emoji ||
+          undefined,
+      }));
+
+    const shouldUseDepartments = departmentsEnabled && departmentOptions.length > 0;
+
+    let openerComponent;
+
+    if (shouldUseDepartments) {
+      openerComponent = new StringSelectMenuBuilder()
+        .setCustomId(panelconfig.DepartmentMenu?.CustomId || "ticketdepartmentselect")
+        .setPlaceholder(
+          panelconfig.DepartmentMenu?.Placeholder ||
+          departmentSystem.Placeholder ||
+          panelconfig.Button?.Text ||
+          "Choose a ticket department",
+        )
+        .addOptions(departmentOptions);
+    } else {
+      openerComponent = new ButtonBuilder()
+        .setCustomId(panelconfig.Button?.CustomId || "createticket")
+        .setLabel(panelconfig.Button?.Text || "Create Ticket")
+        .setStyle(parseButtonStyle(panelconfig.Button?.Color));
+
+      if (panelconfig.Button?.Emoji) {
+        openerComponent.setEmoji(panelconfig.Button.Emoji);
+      }
+    }
+
+    const panelContainer = new ContainerBuilder();
+
+    if (panelconfig.Style?.Color) {
+      panelContainer.setAccentColor(parseInt(String(panelconfig.Style.Color).replace("#", ""), 16));
+    }
+
+    const layout = String(panelconfig.Style?.Layout || "3");
+    const showImage = panelconfig.Settings?.Image === true && !!panelconfig.Style?.Image;
+    const showTopTitle = panelconfig.Settings?.TopTitle === true;
+    const showTopDivider = panelconfig.Settings?.TopDivider === true;
+    const showBottomTitle = panelconfig.Settings?.BottomTitle === true;
+    const showBottomDivider = panelconfig.Settings?.BottomDivider === true;
+
+    const panelTitle = new TextDisplayBuilder().setContent(
+      panelconfig.Style?.Title || "## SupportBot Ticket Creation",
+    );
+
+    const rawTitle = (panelconfig.Style?.Title || "SupportBot Ticket Creation").replace(/^#+\s*/, "");
+
+    const panelDesc = new TextDisplayBuilder().setContent(
+      panelconfig.Style?.Description || "Click on the button below to create a support ticket.",
+    );
+
+    if (showTopTitle) {
+      panelContainer.addTextDisplayComponents(panelTitle);
+    }
+
+    if (showTopDivider) {
+      panelContainer.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+    }
+
+    if (layout === "1" || layout === "3") {
+      panelContainer.addTextDisplayComponents(panelDesc);
+    }
+
+    if (showImage && layout === "2") {
+      const panelImage = new MediaGalleryBuilder().addItems([
+        {
+          media: {
+            url: panelconfig.Style.Image,
+          },
+        },
+      ]);
+
+      panelContainer.addMediaGalleryComponents(panelImage);
+    }
+
+    if (layout === "1") {
+      const middleSection = new SectionBuilder().addTextDisplayComponents(panelDesc);
+
+      if (!shouldUseDepartments) {
+        middleSection.setButtonAccessory(openerComponent);
+        panelContainer.addSectionComponents(middleSection);
+      } else {
+        panelContainer.addSectionComponents(middleSection);
+        panelContainer.addActionRowComponents(
+          new ActionRowBuilder().addComponents(openerComponent),
+        );
+      }
+    }
+
+    if (showImage && layout === "3") {
+      const panelImage = new MediaGalleryBuilder().addItems([
+        {
+          media: {
+            url: panelconfig.Style.Image,
+          },
+        },
+      ]);
+
+      panelContainer.addMediaGalleryComponents(panelImage);
+    }
+
+    if (showBottomTitle) {
+      panelContainer.addTextDisplayComponents(panelTitle);
+    }
+
+    if (showBottomDivider) {
+      panelContainer.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+    }
+
+    if (layout === "2") {
+      const middleSection = new SectionBuilder().addTextDisplayComponents(panelDesc);
+
+      if (!shouldUseDepartments) {
+        middleSection.setButtonAccessory(openerComponent);
+        panelContainer.addSectionComponents(middleSection);
+      } else {
+        panelContainer.addSectionComponents(middleSection);
+        panelContainer.addActionRowComponents(
+          new ActionRowBuilder().addComponents(openerComponent),
+        );
+      }
+    }
+
+    if (layout === "3") {
+      panelContainer.addActionRowComponents(new ActionRowBuilder().addComponents(openerComponent));
+    }
+
+    if (layout === "4") {
+      // Create a classic Discord Embed for Layout 4
+      const oldEmbed = new EmbedBuilder()
+        .setTitle(rawTitle)
+        .setDescription(panelconfig.Style?.Description || "Click on the button below to create a support ticket.");
+
+      if (panelconfig.Style?.Color) {
+        oldEmbed.setColor(panelconfig.Style.Color);
+      }
+
+      if (showImage && panelconfig.Style?.Image) {
+        oldEmbed.setThumbnail(panelconfig.Style.Image);
+      }
+
+      try {
+        const message = await channel.send({
+          embeds: [oldEmbed],
+          components: [new ActionRowBuilder().addComponents(openerComponent)],
         });
-      } catch (err) {}
+
+        db.saveTicketPanel(message.id, channel.id);
+
+        return interaction.reply({
+          content: shouldUseDepartments
+            ? getPanelMessage(
+              "PanelSentWithDepartments",
+              "Ticket panel message with department selection has been sent!",
+            )
+            : getPanelMessage("PanelSent", "Ticket panel message has been sent!"),
+          flags: MessageFlags.Ephemeral,
+        });
+      } catch (e) {
+        console.log("Error sending message:", e);
+        return interaction.reply({
+          content: getPanelMessage(
+            "SendError",
+            "An error occurred while sending the ticket panel message.",
+          ),
+          flags: MessageFlags.Ephemeral,
+        });
+      }
     }
 
-    let embed = new EmbedBuilder()
-      .setTitle(panelconfig.PanelTitle)
-      .setColor(panelconfig.PanelColour)
-      .setFooter({
-        text: supportbot.Embed.Footer,
-        iconURL: interaction.user.displayAvatarURL(),
-      });
+    if (showImage && layout === "1") {
+      const panelImage = new MediaGalleryBuilder().addItems([
+        {
+          media: {
+            url: panelconfig.Style.Image,
+          },
+        },
+      ]);
 
-    if (panelconfig.TicketPanel_Description) {
-      embed.setDescription(panelconfig.PanelMessage);
+      panelContainer.addMediaGalleryComponents(panelImage);
     }
 
-    if (panelconfig.TicketPanel_Thumbnail) {
-      embed.setThumbnail(panelconfig.PanelThumbnail);
-    }
-
-    if (panelconfig.TicketPanel_Image) {
-      embed.setImage(panelconfig.PanelImage);
-    }
-
-    const createTicketButton = new ButtonBuilder()
-      .setCustomId("createticket")
-      .setLabel(panelconfig.Button.Text)
-      .setEmoji(panelconfig.Button.Emoji)
-      .setStyle(panelconfig.Button.Color);
-
-    let row = new ActionRowBuilder().addComponents(createTicketButton);
-
     try {
       const message = await channel.send({
-        embeds: [embed],
-        components: [row],
+        flags: MessageFlags.IsComponentsV2,
+        components: [panelContainer],
       });
 
       db.saveTicketPanel(message.id, channel.id);
 
       return interaction.reply({
-        content: "Ticket panel message has been sent!",
-        flags: MessageFlags.Ephemeral 
+        content: shouldUseDepartments
+          ? getPanelMessage(
+            "PanelSentWithDepartments",
+            "Ticket panel message with department selection has been sent!",
+          )
+          : getPanelMessage("PanelSent", "Ticket panel message has been sent!"),
+        flags: MessageFlags.Ephemeral,
       });
     } catch (e) {
       console.log("Error sending message:", e);
       return interaction.reply({
-        content: "An error occurred while sending the ticket panel message.",
-        flags: MessageFlags.Ephemeral 
+        content: getPanelMessage(
+          "SendError",
+          "An error occurred while sending the ticket panel message.",
+        ),
+        flags: MessageFlags.Ephemeral,
       });
     }
   },

Configs/api.yml

@@ -0,0 +1,8 @@
+# -------------------------------
+#   API Server Configuration
+# -------------------------------
+
+API:
+  Enabled: true
+  Port: 3000 # PORT NUMBER FOR YOUR BOT
+  SecretKey: "PUT_RANDOM_STRING_HERE" # DO NOT SHARE THIS KEY WITH ANYONE

Configs/commands.yml

@@ -48,18 +48,6 @@ AddUser:
   Description: "Add a user to a support ticket."
   Permission: ["SendMessages"]
   Enabled: true
-
-ForceAddUser:
-  Command: "forceadd"
-  Description: "Add a user to a support ticket by bypassing the invite system."
-  Permission: ["SendMessages"]
-  Enabled: true
-
-RemoveUser:
-  Command: "remove"
-  Description: "Remove a user from a support ticket."
-  Permission: ["SendMessages"]
-  Enabled: true
   
 CloseTicket:
   Command: "close"
@@ -67,6 +55,28 @@ CloseTicket:
   Permission: ["SendMessages"]
   Enabled: true
 
+TicketManage:
+  Command: "ticketmanage"
+  Description: "Manage an existing support ticket."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+  Close:
+    Command: "close"
+    Description: "Close a support ticket."
+
+  ForceAdd:
+    Command: "forceadd"
+    Description: "Add a user to a support ticket by bypassing the invite system."
+
+  ForceRemove:
+    Command: "forceremove"
+    Description: "Remove a user from a support ticket by bypassing the normal restrictions."
+
+  Rename:
+    Command: "rename"
+    Description: "Rename a support ticket by bypassing the normal restrictions."
+
 Suggestion:
   Command: "suggest"
   Description: "Create a suggestion."
@@ -89,7 +99,7 @@ Translate:
   Command: "translate"
   Description: "Translate something to english"
   Permission: ["SendMessages"]
-  Enabled: false
+  Enabled: true
 
 UserInfo:
   Command: "userinfo"
@@ -139,6 +149,30 @@ Settings:
   Permission: ["Administrator"]
   Enabled: true
 
+AI:
+  Command: "ai"
+  Description: "Manage SupportBot AI settings and memory."
+  Permission: ["Administrator"]
+  Enabled: true
+
+  Train:
+    Command: "train"
+    Description: "Train the AI by adding knowledge to its database."
+
+  Knowledge:
+    Command: "knowledge"
+    Description: "Manage the AI knowledge base."
+    Clear:
+      Command: "clear"
+      Description: "Clear all trained knowledge from the AI."
+
+  Memory:
+    Command: "memory"
+    Description: "Manage the AI conversational memory."
+    Clear:
+      Command: "clear"
+      Description: "Clear recent conversation memory for this channel."
+
 # ---------------------------------------
 #   Command Description Configuration
 # ---------------------------------------
@@ -155,3 +189,8 @@ HelpCommandDesc: "Get a list of all the commands."
 EmbedCommandDesc: "Send a message as an embed."
 SuggestCommandDesc: "Suggest a feature for the server."
 UserInfoCommandDesc: "Get info about a user."
+TicketManageDesc: "Manage an existing support ticket."
+TicketManageCloseDesc: "Close a support ticket."
+TicketManageForceAddDesc: "Add a user to a support ticket by bypassing the invite system."
+TicketManageForceRemoveDesc: "Remove a user from a support ticket by bypassing the normal restrictions."
+TicketManageForceRenameDesc: "Rename a support ticket by bypassing the normal restrictions."

Configs/messages.yml

@@ -22,27 +22,74 @@ Info:
   Description: "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand."
   Button: "Visit Site"
   URL: "https://docs.emeraldsrv.com"
-  Colour: "#f74343"
+  Colour: "#45b463"
 
 # ----------------------------
 # Welcome/Leave Messages
 # ----------------------------
 
 Welcome:
-  Embed:
-    Colour: "#f74343"
-    Title: "Welcome to ServerName"
-    Message: ":smile: %joined_user% has just landed!"
-    Thumbnail: "BOT"
+  Enabled: true
+  LayoutStyle: "modern" 
+  # Available Layout Styles
+  #  "modern" - For the new Discord v2 components
+  #  "classic" - Use the classic Discord look.
 
-    ImageEnabled: false
-    ImageURL: "https://animagelink.png/"
+  Embed:
+    Colour: "#45b463"
+    Title: "Welcome to ServerName"
+    Message: ":smile: %joined_user% has just landed!\n\n🔨 **Server Rules:** <#1202667199853232129>"
+    Icon:
+      Mode: "USER" # USER | BOT | CUSTOM
+      CustomURL: "https://example.com/custom.png"
+    Image:
+      Enabled: false
+      URL: "https://example.com/banner.png"
+    Buttons:
+      Enabled: true
+      List:
+        - label: "BuiltByBit"
+          style: "Link"
+          url: "https://your-website.com/how-to-play-java"
+          emoji: "⌨️"
+        - label: "GitHub"
+          style: "Link"
+          url: "https://your-website.com/how-to-play-bedrock"
+          emoji: "👾"
+        - label: "Tebex"
+          style: "Link"
+          url: "https://your-store.tebex.io/"
+          emoji: "🛒"
+
+  Modern:
+    Colour: "#45b463"
+    Title: "**Welcome to ServerName**"
+    Body: ":smile: %joined_user% has just landed!\n\n🔨 **Server Rules:** <#1202667199853232129>"
+    Icon:
+      Mode: "BOT" # USER | BOT | CUSTOM
+      CustomURL: "https://example.com/custom-icon.png"
+    Image:
+      Enabled: false
+      URL: "https://example.com/banner.png"
+    Buttons:
+      - label: "BuiltByBit"
+        style: "Link"
+        url: "https://your-website.com/how-to-play-java"
+        emoji: "⌨️"
+      - label: "GitHub"
+        style: "Link"
+        url: "https://your-website.com/how-to-play-bedrock"
+        emoji: "👾"
+      - label: "Tebex"
+        style: "Link"
+        url: "https://your-store.tebex.io/"
+        emoji: "🛒"
 
 Leave:
   Embed:
     Colour: "#f74343"
     Title: "Goodbye!"
-    Message: ":slight_frown: %joined_user% has recently dropped out!"
+    Message: ":slight_frown: %left_user% has recently dropped out!"
     Thumbnail: "BOT"
 
     ImageEnabled: false
@@ -70,8 +117,18 @@ Ticket:
 #  <@%ticketauthor%> - Tags the user who created the ticket.
 #  <#%ticketid%> - Mentions the ticket channel.
 
-  TicketAuthorTitle: "%ticketusername%'s Ticket"
-  TicketTitle: "Support Ticket"
+  # You can use Markdown formatting in this message:
+  # # Heading 1
+  # ## Heading 2
+  # ### Heading 3
+  # **Bold** text
+  # *Italic* text
+  # -# Small text
+  # - Bullet points
+  # Links: [text](https://example.com)
+
+  TicketAuthorTitle: "-# %ticketusername%'s Ticket"
+  TicketTitle: "## Support Ticket"
   TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
   TicketThumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
   TicketCreatedAlert: ":ticket: Ticked Created: <#%ticketid%>"
@@ -116,6 +173,22 @@ Ticket:
       Title: "Ticket Details"
       Description: "Questions by <@%user%>" # Use <@%user%> to display the username.
 
+  AIMode:
+    Title: "SupportBot AI"
+    Description: "Use the buttons below to enable or disable AI chat in this ticket."
+    EnabledMessage: "AI Mode has been enabled for this ticket."
+    DisabledMessage: "AI Mode has been disabled for this ticket."
+
+    ThreadWelcomeTitle: "SupportBot AI"
+    ThreadWelcomeMessage: "Hi! I’m SupportBot AI. You can chat with me here about your issue."
+    
+    EnableButton: "Enable AI Mode"
+    DisableButton: "Disable AI Mode"
+
+    TicketNotFound: "Ticket not found."
+    EnableError: "There was an error enabling SupportBot AI."
+    DisableError: "There was an error disabling SupportBot AI."
+
 # ----------------------------
 # Review Messages
 # ----------------------------
@@ -145,17 +218,6 @@ ReviewSystem:
     ReviewEmoji: "⭐"
     Color: "#f7a943"
 
-# ----------------------------
-# Profile Messages
-# ----------------------------
-
-TicketStats: 
-  OpenTickets: "✅ Open Tickets"
-  TotalTickets: "🎫 Total Tickets"
-  ResponseTime: "⏱️ Average Response Time"
-
-  Title: "Your Ticket Stats"
-
 # ----------------------------
 # Mod Command Messages
 # ----------------------------
@@ -268,9 +330,4 @@ Error:
   EntryAlreadyExists: ":warning: Cannot complete the action, as the entry already exists."
   EntryDoesNotExist: ":warning: Cannot complete the action, as the entry does not exist."
   ActionFailed: ":x: **Error!** An error occurred while processing your request. Please try again later."
-  
-
-
-
-
-  
+  InvalidChannel: ":x: **Error!** The suggestions channel has not been set up correctly."

Configs/supportbot-ai.yml

@@ -1,39 +1,76 @@
 # -------------------------
 #   SupportBot AI
 #
-# In order to use the SupportBot AI, You need to setup an OpenAI Account. 
-# this can be done at https://platform.openai.com/
+# In order to use the SupportBot AI, You need to setup an OpenAI or Groq Developer Account. 
+# this can be done at https://platform.openai.com/ or https://groq.com/
 # -------------------------
 
 Enabled: true
 
 General:
+  Provider: "claude" 
+  Model: "claude-sonnet-4-6" 
+  Model_API_Key: "MODEL_API_KEY"
+  # Providers Available:
+  # "openai" - Use OpenAI's GPT models. Example: "gpt-5.4" "gpt-5-mini"
+  # "groq" - Use Groq's GroqAI models. Example: "meta-llama/llama-4-scout-17b-16e-instruct"
+  # "claude" - Use Anthropic's Claude models. Example: "claude-sonnet-4-6"
+
+  Tokens: 1200
+  
+  Temperature: 0.4
   Name: "SupportBot AI"
-  # What would you like to call your AI
-  Model: "gpt-4o-mini"
-  # You can see a list of OpenAI Models here: https://platform.openai.com/docs/models
-
-  Tokens: 400
-  # Max tokens you can set is 400
-  # For more information about tokens, go to https://openai.com/api/pricing/
-  OpenAI_Key: "OPEN_AI_API_KEY"
-  # To create an OpenAI API key, go to https://platform.openai.com/api-keys
-
 
   PastebinAPI_Key: "PASTEBIN_API_KEY"
-  # You can get your Pastebin API Key from https://pastebin.com
-  PastebinAPI_URL: "https://pastebin.com/api/api_post.php" 
+  PastebinAPI_URL: "https://pastebin.com/api/api_post.php"
+
+Style:
+  MessageType: "text" 
+  # Available Styles for AI:
+  # "embed" - AI responses will be sent as Discord embeds.
+  # "text" - AI responses will be sent as plain messages.
+  # "components_v2" - AI responses will be sent with the new components style.
+
+Features:
+  SuggestTickets: true # Should SupportBot AI suggest creating a ticket if the user needs more help?
 
 Channels:
-  AIChannel: "AI_BOT_CHANNEL"
-  # This is the channel where AI will respond in without needing to mention the bot.
+  AIChannel: "1469028791312715902"
 
 Embed:
-  Color: 0x0cc559  # 0x<hexcode>
-  Footer: "SupportBot | Developed by Emerald Development"
+  Color: "#45b463"
+  Footer: "SupportBot AI"
+
+Memory:
+  Enabled: true
+  StoreFacts: true
+  # StoreFacts - Enables saving important facts the AI learns.
+
+  StoreSummaries: true
+  # StoreSummaries - Enables saving conversation summaries.
+
+  MaxRecentMessages: 15
+  # MaxRecentMessages - Number of recent messages used for context.
+
+  Scope: "guild" # channel | guild
+  # Available Scopes for Memory:
+  # "channel" - Memory is per channel only.
+  # "guild" - Memory is shared across the server.
+
+CustomInstructions:
+  - "You are SupportBot AI made by Emerald Services"
+  - "You are built with DiscordJS/NodeJS and currently running on dev build 26.0 build 2"
+  - "You're current build can be found here https://github.com/Emerald-Services/SupportBot/tree/26.0"
+  - "You're main build can be found here https://builtbybit.com/resources/supportbot-free-advanced-ticket-bot.8940/ and Polymart at https://polymart.org/product/518/supportbot-1-discord-ticket-bot which is version 8.4"
+  - "dev build 26.0 build 2 includes all-new AI features for SupportBot such as memory system that allows you to remember facts and summaries of conversations, which can be used to provide better responses."
+  - "SupportBot AI also have a new tickets AI Mode which is enabled in supportbot.ymll, which allows you to assist users in support tickets and provide better responses based on the context of the ticket."
+  - "Your main purpose is to assist users in the support server and provide helpful responses to their questions and issues. Always be accurate and if you do not have answer then simply ask the person to create a ticket if they need more help."
+  #- "Add custom instructions here"
 
 Messages:
-  MessageTooLong: "The response was too long, so I've posted it here: {pastebin}"
-  ErrorResponse: "I didn't receive a proper response from OpenAI. Please try again later."
-  OpenAIError: "I'm having some trouble talking to SupportBot AI's Model, OpenAI. Please try again later."
-  AIDisabled: "I am disabled, You have enable me in `supportbot-ai.yml`"
+  ErrorResponse: "I couldn't generate a response."
+  AIError: "There was an error contacting the AI provider."
+  AIDisabled: "AI is currently disabled."
+  MessageTooLong: "My response was too long, so I uploaded it here: {pastebin}"
+  SuggestTicketText: "-# Need more help? React with 🎫 to open a ticket."
+  SuggestTicketReaction : "🎫"

Configs/supportbot.yml

@@ -8,12 +8,11 @@
 #           Installed with MIT License
 #
 #           Discord Support: https://discord.gg/emeraldsrv
-#           Official Documentation: https://docs.emeraldsrv.com
-#           Addons Marketplace: https://community.emeraldsrv.com
+#           Website: https://emeraldsrv.dev
 #
 #           SupportBot Configuration (supportbot.yml)
 
-SupportBot_Version: "v8.4-DEV-1"
+SupportBot_Version: "v26.1 DEV-2"
 
 # -------------------------
 #   General
@@ -50,10 +49,10 @@ Activity:
 
 Embed:
   Colours:
-    General: 0x0cc559
-    Success: 0x04b545
-    Error: 0xd13030
-    Warn: 0xfca117
+    General: "#0cc559"
+    Success: "#04b545"
+    Error: "#d13030"
+    Warn: "#fca117"
 
   Footer: "SupportBot | Developed by Emerald Development"
 
@@ -66,12 +65,12 @@ Embed:
 Roles:
   AutoRole:
     Enabled: true
-    Role: "1202669457751801917"
+    Role: "ROLE_ID"
 
   StaffMember:
-    Staff: "996420644373811371"
-    Admin: "996419960442208326"
-    Moderator: "996420644373811371"
+    Staff: "ROLE_ID"
+    Admin: "ROLE_ID"
+    Moderator: "ROLE_ID"
 
   Mod:
     AllowSupportStaff: false
@@ -84,11 +83,11 @@ Roles:
 
 Welcome: 
   Enabled: true
-  Channel: "1295788797065166869"
+  Channel: "CHANNEL_ID"
 
 Leave: 
   Enabled: true
-  Channel: "1295788797065166869"
+  Channel: "CHANNEL_ID"
 
 # ----------------------------
 #  Suggestions
@@ -96,8 +95,8 @@ Leave:
 
 Suggestions:
   Mode: "Channel" # Channel or Forum
-  ForumChannel: "1402655496477081671"
-  Channel: "1295788900094316706"
+  ForumChannel: "FORUM_CHANNEL_ID" # A forum channel, disabled if mode is set to Channel.
+  Channel: "CHANNEL_ID" # A text channel, disabled if mode is set to Forum.
 
   UpvoteEmoji: "✅"
   DownvoteEmoji: "❌"
@@ -130,10 +129,10 @@ Suggestions:
     # 4 - Red
 
   Tags:
-   Created: "1418937323118137435"
-   Considering: "1418937237156139130"
-   Solved: "1418937168029679697"
-   Denied: "1418937185469464647"
+   Created: "TAG_ID"
+   Considering: "TAG_ID"
+   Solved: "TAG_ID"
+   Denied: "TAG_ID"
 
 # -------------------------
 #  Tickets
@@ -141,7 +140,7 @@ Suggestions:
 
 VoiceTickets:
   Name: "%username%'s VC" 
-  Category: "1419062819688550460"
+  Category: "CATEGORY_ID"
 
 Ticket:
   TicketType: "channels" 
@@ -150,21 +149,25 @@ Ticket:
   # channels - Tickets will be created as channels in the TicketChannelsCategory
   # threads - Tickets will be created as threads through the "TicketHome" channel.
 
-  TicketHome: "1295784943204700171" 
+  UserManagement:
+    DMOnAdd: true # DM the user when they are added to the ticket
+    DMOnRemove: true # DM the user when they are removed from the ticket
+    DMTranscript: true # DM the user a transcript of the ticket when it is closed
+
+  TicketHome: "1469028381638000725"
 
   # What is TicketHome?
   # - Channel where the Ticket creation panel is sent.
   # - Channel where ticket threads are made. (only if ticket threads is enabled above.)
 
   # For TicketType: channels
-  TicketChannelsCategory: "1418988408193155112" 
-  TicketChannelsCategory2: "1418988456167870615" # This will be used if the first category has reached the max channel limit.
-  TicketArchiveCategory: "1418988434600759348"
+  TicketChannelsCategory: "CATEGORY_ID" 
+  TicketChannelsCategory2: "CATEGORY_ID" # This will be used if the first category has reached the max channel limit.
+  TicketArchiveCategory: "CATEGORY_ID"
   # ---
 
   Channel: "ticket-" # The prefix for ticket channel names
   TicketsPerUser: 100
-  DMTranscripts: true
   TicketReason: true
   # If ticket reason is set to false, It will not prompt to create a reason
 
@@ -181,24 +184,12 @@ Ticket:
     StaffOnly: true
     # Set to false is anyone is able to close a ticket.
 
-    Confirmation_Button: "Confirm Close"
-    Confirmation_Emoji: "🗑️"
-    Confirmation_Style: "2"
-
-    Title: "Are you sure you want to close this ticket?"
-
-    # Available Button Styles:
-    # 1 - Blurple
-    # 2 - Grey
-    # 3 - Green
-    # 4 - Red
-
-  Invites:
+  Invites: # Invites is for ticket threads.
     StaffOnly: true
 
   ClaimTickets:
-    Enabled: true
-    Channel: "1295789389619793961" 
+    Enabled: false
+    Channel: "CHANNEL_ID" 
     # Channel where the ticket assignments are sent for staff to claim.
     
     ClaimAcceptTime: 120000
@@ -221,20 +212,104 @@ Ticket:
 
   ReviewSystem:
     Enabled: false                
-    Channel: "1304480728884445225"
+    Channel: "CHANNEL_ID"
     UseModal: true
 
-  Questions:
-    Enabled: true  # Set to false to disable ticket questions
+  Questions: # Default questions asked when a ticket is created, these are used if departments are disabled.
+    Enabled: false  
     List:
       - "Please provide your account email?"
       - "What is the nature of your issue?"
       - "Have you tried resolving the issue yourself?"
 
   Log:
-    TicketDataLog: "1339271338761650290"
+    TicketDataLog: "CHANNEL_ID"
     TickeDataTitle: "Ticket Data"
-    TicketBlacklistLog: "1339271338761650290"
+    TicketBlacklistLog: "CHANNEL_ID"
+
+  AIMode:
+    Enabled: true
+    ThreadName: "Chat with SupportBot AI"
+    WelcomeMessage: "Hi! I’m SupportBot AI. You can chat with me here about your issue."
+
+# -------------------------
+#  Ticket Departments
+# -------------------------
+
+  DepartmentSystem:
+    Enabled: true
+    Placeholder: "Choose a ticket department"
+    DefaultDepartment: "general"
+
+    Departments:
+      general:
+        Name: "General Support"
+        Description: "Open a general support ticket"
+        Emoji: "🎫"
+        Category: "CATEGORY_ID"
+        Role: "ROLE_ID"
+        ChannelPrefix: "support-"
+        DefaultPriority: "normal"
+        Questions:
+          - "What do you need help with?"
+          - "When did the issue start?"
+
+      purchase:
+        Name: "Purchase Support"
+        Description: "Get help with store purchases"
+        Emoji: "💳"
+        Category: "CATEGORY_ID"
+        Role: "ROLE_ID"
+        ChannelPrefix: "purchase-"
+        DefaultPriority: "high"
+        Questions:
+          - "What is your order ID?"
+          - "What product did you purchase?"
+          - "What payment issue are you having?"
+
+      reports:
+        Name: "Player Report"
+        Description: "Report a player for breaking the rules"
+        Emoji: "🚨"
+        Category: "CATEGORY_ID"
+        Role: "ROLE_ID"
+        ChannelPrefix: "report-"
+        DefaultPriority: "normal"
+        Questions:
+          - "Who are you reporting?"
+          - "What happened?"
+          - "Do you have evidence?"
+
+      appeals:
+        Name: "Ban Appeals"
+        Description: "Appeal a server punishment"
+        Emoji: "⚖️"
+        Category: "CATEGORY_ID"
+        Role: "ROLE_ID"
+        ChannelPrefix: "appeals-"
+        DefaultPriority: "low"
+        Questions:
+          - "What punishment are you appealing?"
+          - "Why should it be reviewed?"
+          - "Anything else staff should know?"
+
+  PrioritySystem:
+    Enabled: false
+    DefaultPriority: "Normal"
+    AllowUsersToChooseOnOpen: true
+    Priorities:
+      low:
+        Name: "Low"
+        Emoji: "🟢"
+      normal:
+        Name: "Normal"
+        Emoji: "🟡"
+      high:
+        Name: "High"
+        Emoji: "🟠"
+      urgent:
+        Name: "Urgent"
+        Emoji: "🔴"
 
 # -------------------------
 #  Buttons
@@ -258,7 +333,6 @@ Buttons:
     Unlock: "Unlock Ticket"
     Unlock_Emoji: "🔓"
     Unlock_Style: "2"
-
     # Available Button Styles
     # 1 - Blurple
     # 2 - Grey
@@ -287,12 +361,12 @@ SelectMenus:
 # -------------------------
 
 MessageDelete:
-  Channel: "1202671982932402246"
+  Channel: "CHANNEL_ID"
   Colour: "#d92525"
 
 MessageUpdate:
-  Channel: "1202671982932402246"
+  Channel: "CHANNEL_ID"
   Colour: "#f2a024"
 
 Translate:
-  TranslateLog: "1202671982932402246"
+  TranslateLog: "CHANNEL_ID"

Configs/ticket-panel.yml

@@ -19,17 +19,24 @@
 
 Panel: true
 
-# ----------------------------------------
-#   Ticket Panel Message Configuration #2b2d31
-# ----------------------------------------
+Style:
+  Title: "## SupportBot Ticket Creation"
+  Description: "Click on the button to file a `Ticket` and our team will try their best to assist you in the best way we can!"
+  Image: "https://i.imgur.com/dejQvkg.png"
+  Color: "#45b463"
+  Layout: "4"
 
-PanelTitle: "SupportBot"
-PanelColour: "#0cc559"
+# Available Layout Styles
+# "1" - Style 1 - Title & Text, Button at the top -- Image at the bottom
+# "2" - Style 2 - Title & Text, Button at the bottom -- Image at the top
+# "3" - Style 3 - The classic look - Title & Text at the top -- Image in the middle -- Button at the bottom
+# "4" - Style 4 - Classic Embed (Title & Text, Image on right, Button at bottom)
 
 Button:
   Text: "Create Ticket"
   Emoji: "🎫"
   Color: "2"
+  CustomId: "createticket"
 
 # Available Button Styles
 # 1 - Blurple
@@ -37,10 +44,22 @@ Button:
 # 3 - Red
 # 4 - Green
 
-TicketPanel_Description: true
-TicketPanel_Thumbnail: false
-TicketPanel_Image: true
+DepartmentMenu:
+  CustomId: "ticketdepartmentselect" 
+  Placeholder: "Choose a ticket department"
+  DefaultDescription: "Open a support ticket"
+  DefaultEmoji: "🎫"
 
-PanelMessage: "Click on the button to file a `Ticket` and our team will try their best to assist you in the best way we can!"
-PanelThumbnail: "https://i.imgur.com/ieeZejl.png"
-PanelImage: "https://i.imgur.com/dejQvkg.png"
+Settings:
+  Image: true
+  TopTitle: true
+  TopDivider: true
+  BottomTitle: false
+  BottomDivider: false
+
+Messages:
+  NotConfigured: "Ticket Panel is not set up. Please configure it in `/Configs/ticket-panel.yml`."
+  InvalidChannel: "TicketHome channel not found. Please check your config file."
+  PanelSent: "Ticket panel message has been sent!"
+  PanelSentWithDepartments: "Ticket panel message with department selection has been sent!"
+  SendError: "An error occurred while sending the ticket panel message."

Data/SupportBot-AI.json

@@ -1 +1 @@
-{}
+   

Events/Models/claude.js

@@ -0,0 +1,84 @@
+// Emerald Services | SupportBot
+// Claude integration for SupportBot AI 
+
+const fs = require("fs");
+const yaml = require("js-yaml");
+const axios = require("axios");
+
+const supportbotai = yaml.load(
+  fs.readFileSync("./Configs/supportbot-ai.yml", "utf8"),
+);
+
+function extractTextFromMessage(message) {
+  if (!message) return "";
+
+  if (typeof message === "string") {
+    return message.trim();
+  }
+
+  if (message.text) {
+    return message.text.trim();
+  }
+
+  if (Array.isArray(message)) {
+    return message
+      .map((part) => {
+        if (typeof part === "string") return part;
+        if (part?.type === "text" && typeof part.text === "string") {
+          return part.text;
+        }
+        return "";
+      })
+      .join("")
+      .trim();
+  }
+
+  return "";
+}
+
+async function chat({ messages, temperature, maxTokens }) {
+  const model = supportbotai.General.Model;
+  const apiKey = supportbotai.General.Model_API_Key;
+
+  const systemMessages = messages.filter((m) => m.role === "system");
+  const systemPrompt = systemMessages.map((m) => m.content).join("\n\n");
+
+  const userAssistantMessages = messages.filter((m) => m.role !== "system");
+
+  const response = await axios.post(
+    "https://api.anthropic.com/v1/messages",
+    {
+      model,
+      system: systemPrompt || undefined,
+      messages: userAssistantMessages,
+      temperature: temperature || supportbotai.General.Temperature || 0.4,
+      max_tokens: maxTokens || supportbotai.General.Tokens || 800,
+    },
+    {
+      headers: {
+        "x-api-key": apiKey,
+        "anthropic-version": "2023-06-01",
+        "content-type": "application/json",
+      },
+    }
+  );
+
+  const data = response.data;
+  const content = extractTextFromMessage(data.content);
+
+  if (!content) {
+    console.error("Claude raw response:", JSON.stringify(data, null, 2));
+    throw new Error(
+      `Claude returned empty response. stop_reason=${data?.stop_reason || "unknown"}`,
+    );
+  }
+
+  return {
+    content,
+    raw: data,
+  };
+}
+
+module.exports = {
+  chat,
+};

Events/Models/groq.js

@@ -0,0 +1,72 @@
+// Emerald Services | SupportBot
+// Groq integration for SupportBot AI 
+
+const fs = require("fs");
+const yaml = require("js-yaml");
+const OpenAI = require("openai");
+
+const supportbotai = yaml.load(
+  fs.readFileSync("./Configs/supportbot-ai.yml", "utf8"),
+);
+
+const client = new OpenAI({
+  apiKey: supportbotai.General.Model_API_Key,
+  baseURL: "https://api.groq.com/openai/v1",
+});
+
+function extractTextFromMessage(message) {
+  if (!message) return "";
+
+  if (typeof message.content === "string") {
+    return message.content.trim();
+  }
+
+  if (Array.isArray(message.content)) {
+    return message.content
+      .map((part) => {
+        if (typeof part === "string") return part;
+        if (part?.type === "text" && typeof part.text === "string") {
+          return part.text;
+        }
+        if (typeof part?.text?.value === "string") {
+          return part.text.value;
+        }
+        return "";
+      })
+      .join("")
+      .trim();
+  }
+
+  return "";
+}
+
+async function chat({ messages, temperature, maxTokens }) {
+  const model = supportbotai.General.Model;
+
+  const response = await client.chat.completions.create({
+    model,
+    messages,
+    temperature: temperature || supportbotai.General.Temperature || 0.4,
+    max_tokens: maxTokens || supportbotai.General.Tokens || 800,
+  });
+
+  const choice = response?.choices?.[0];
+  const message = choice?.message;
+  const content = extractTextFromMessage(message);
+
+  if (!content) {
+    console.error("Groq raw response:", JSON.stringify(response, null, 2));
+    throw new Error(
+      `Groq returned empty response. finish_reason=${choice?.finish_reason || "unknown"}`,
+    );
+  }
+
+  return {
+    content,
+    raw: response,
+  };
+}
+
+module.exports = {
+  chat,
+};

Events/Models/openai.js

@@ -0,0 +1,68 @@
+// Emerald Services | SupportBot
+// Open AI integration for SupportBot AI 
+
+const fs = require("fs");
+const yaml = require("js-yaml");
+const OpenAI = require("openai");
+
+const supportbotai = yaml.load(
+  fs.readFileSync("./Configs/supportbot-ai.yml", "utf8"),
+);
+
+const client = new OpenAI({
+  apiKey: supportbotai.General.Model_API_Key,
+});
+
+function extractTextFromMessage(message) {
+  if (!message) return "";
+
+  if (typeof message.content === "string") {
+    return message.content.trim();
+  }
+
+  if (Array.isArray(message.content)) {
+    return message.content
+      .map((part) => {
+        if (typeof part === "string") return part;
+        if (part?.type === "text" && typeof part.text === "string")
+          return part.text;
+        if (typeof part?.text?.value === "string") return part.text.value;
+        return "";
+      })
+      .join("")
+      .trim();
+  }
+
+  return "";
+}
+
+async function chat({ messages, temperature, maxTokens }) {
+  const model = supportbotai.General.Model;
+
+  const response = await client.chat.completions.create({
+    model,
+    messages,
+    temperature: temperature || supportbotai.General.Temperature || 0.4,
+    max_completion_tokens: maxTokens || supportbotai.General.Tokens || 800,
+  });
+
+  const choice = response?.choices?.[0];
+  const message = choice?.message;
+  const content = extractTextFromMessage(message);
+
+  if (!content) {
+    console.error("OpenAI raw response:", JSON.stringify(response, null, 2));
+    throw new Error(
+      `OpenAI returned empty response. finish_reason=${choice?.finish_reason || "unknown"}`,
+    );
+  }
+
+  return {
+    content,
+    raw: response,
+  };
+}
+
+module.exports = {
+  chat,
+};

Events/guildMemberAdd.js

@@ -1,56 +1,154 @@
-
-const Discord = require('discord.js');
+const {
+    EmbedBuilder,
+    ActionRowBuilder,
+    ButtonBuilder,
+    ButtonStyle,
+    MessageFlags,
+    ContainerBuilder,
+    TextDisplayBuilder,
+    SectionBuilder,
+    ThumbnailBuilder,
+    AttachmentBuilder
+} = require("discord.js");
 const fs = require("fs");
-const Event = require("../Structures/Event.js");
 const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
 
 const supportbot = yaml.load(
     fs.readFileSync("./Configs/supportbot.yml", "utf8")
 );
-  
-const cmdconfig = yaml.load(
-    fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-  
 const msgconfig = yaml.load(
     fs.readFileSync("./Configs/messages.yml", "utf8")
 );
 
-module.exports = new Event("guildMemberAdd", async (client, member, interaction, guild) => {
+function getWelcomeThumbnail(client, member, iconCfg) {
+    switch ((iconCfg?.Mode || "").toUpperCase()) {
+        case "USER":
+            return member.user.displayAvatarURL();
+        case "BOT":
+            return client.user.displayAvatarURL();
+        case "CUSTOM":
+            return iconCfg.CustomURL;
+        default:
+            return null;
+    }
+}
 
-    if (supportbot.Welcome.Enabled) {
-        const WelcomeChannel = member.guild.channels.cache.get(supportbot.Welcome.Channel) ||
-                               member.guild.channels.cache.find(channel => channel.name === supportbot.Welcome.Channel);
+function buildModernComponents(client, member) {
+    const container = new ContainerBuilder()
 
-        const WelcomeEmbed = new Discord.EmbedBuilder()
-            .setColor(msgconfig.Welcome.Embed.Colour)
-            .setTitle(msgconfig.Welcome.Embed.Title)
-            .setDescription(msgconfig.Welcome.Embed.Message.replace(/%joined_user%/g, member.user))
-            .setTimestamp();
-        
-        if (msgconfig.Welcome.Embed.Thumbnail === "BOT") {
-            WelcomeEmbed.setThumbnail(client.user.displayAvatarURL())
-        } else if (msgconfig.Welcome.Embed.Thumbnail === "USER") {
-            WelcomeEmbed.setThumbnail(member.user.displayAvatarURL())
-        }
+    if (msgconfig.Welcome.Modern.Colour) {
+        container .setAccentColor(parseInt(msgconfig.Welcome.Modern.Colour.replace("#", ""), 16));
+    }
     
-        if (msgconfig.Welcome.Embed.ImageEnabled) {
-            WelcomeEmbed.setImage(msgconfig.Welcome.Embed.ImageURL)
-        }
-    
-        if (WelcomeChannel) {
-            WelcomeChannel.send({ embeds: [WelcomeEmbed] });
-        }
-    
-        if (supportbot.Roles.AutoRole.Enabled) {
-            const role = member.guild.roles.cache.get(supportbot.Roles.AutoRole.Role) ||
-                         member.guild.roles.cache.find(role => role.name === supportbot.Roles.AutoRole.Role);
-            if (role) {
-                member.roles.add(role);
-            }
-        }
-    
-        console.log(`\u001b[32m`, `[+]`, `\u001b[33m`, `${member.user.username} joined the server!`);
+    const section = new SectionBuilder().addTextDisplayComponents(
+        new TextDisplayBuilder().setContent(
+            msgconfig.Welcome.Modern.Title.replace(/%joined_user%/g, member.user)
+        ),
+        new TextDisplayBuilder().setContent(
+            msgconfig.Welcome.Modern.Body.replace(/%joined_user%/g, member.user)
+        )
+    );
+
+    const thumbUrl = getWelcomeThumbnail(client, member, msgconfig.Welcome.Modern.Icon);
+    if (thumbUrl) {
+        section.setThumbnailAccessory(
+            new ThumbnailBuilder()
+                .setURL(thumbUrl)
+        );
     }
 
-});
+    container.addSectionComponents(section);
+
+    if (msgconfig.Welcome.Modern.Image?.Enabled && msgconfig.Welcome.Modern.Image.URL) {
+        container.addTextDisplayComponents(
+            new TextDisplayBuilder().setContent(
+                `![image](${msgconfig.Welcome.Modern.Image.URL})`
+            )
+        );
+    }
+
+    if (Array.isArray(msgconfig.Welcome.Modern.Buttons)) {
+        const row = new ActionRowBuilder();
+        msgconfig.Welcome.Modern.Buttons.slice(0, 5).forEach(b => {
+            const btn = new ButtonBuilder()
+                .setLabel(b.label)
+                .setStyle(ButtonStyle[b.style])
+                .setEmoji(b.emoji || null);
+            if (b.style === "Link") btn.setURL(b.url);
+            else if (b.customId) btn.setCustomId(b.customId);
+            row.addComponents(btn);
+        });
+
+        container.addActionRowComponents(row);
+        
+    }
+
+    return [container];
+}
+
+module.exports = new Event("guildMemberAdd", async (client, member) => {
+    if (!supportbot.Welcome.Enabled) return;
+
+    const WelcomeChannel =
+        member.guild.channels.cache.get(supportbot.Welcome.Channel) ||
+        member.guild.channels.cache.find(c => c.name === supportbot.Welcome.Channel);
+    if (!WelcomeChannel) return;
+
+    const style = (msgconfig.Welcome.LayoutStyle || "classic").toLowerCase();
+
+    if (style === "classic") {
+        const WelcomeEmbed = new EmbedBuilder()
+            .setColor(msgconfig.Welcome.Embed.Colour)
+            .setTitle(msgconfig.Welcome.Embed.Title || null)
+            .setDescription(
+                msgconfig.Welcome.Embed.Message.replace(/%joined_user%/g, member.user)
+            )
+            .setTimestamp();
+
+        const thumb = getWelcomeThumbnail(client, member, msgconfig.Welcome.Embed.Icon);
+        if (thumb) WelcomeEmbed.setThumbnail(thumb);
+
+        if (msgconfig.Welcome.Embed.Image?.Enabled && msgconfig.Welcome.Embed.Image.URL) {
+            WelcomeEmbed.setImage(msgconfig.Welcome.Embed.Image.URL);
+        }
+
+        const components = [];
+        if (
+            msgconfig.Welcome.Embed.Buttons?.Enabled &&
+            Array.isArray(msgconfig.Welcome.Embed.Buttons.List)
+        ) {
+            const row = new ActionRowBuilder();
+            msgconfig.Welcome.Embed.Buttons.List.slice(0, 5).forEach(b => {
+                const btn = new ButtonBuilder()
+                    .setLabel(b.label)
+                    .setStyle(ButtonStyle[b.style])
+                    .setEmoji(b.emoji || null);
+                if (b.style === "Link") btn.setURL(b.url);
+                else if (b.customId) btn.setCustomId(b.customId);
+                row.addComponents(btn);
+            });
+            components.push(row);
+        }
+
+        await WelcomeChannel.send({ embeds: [WelcomeEmbed], components });
+    } else if (style === "modern") {
+        const components = buildModernComponents(client, member);
+        if (components.length > 0) {
+            await WelcomeChannel.send({
+                components,
+                flags: MessageFlags.IsComponentsV2
+            });
+        }
+    }
+
+    if (supportbot.Roles.AutoRole.Enabled) {
+        const role =
+            member.guild.roles.cache.get(supportbot.Roles.AutoRole.Role) ||
+            member.guild.roles.cache.find(r => r.name === supportbot.Roles.AutoRole.Role);
+        if (role) await member.roles.add(role);
+    }
+
+    console.log("\u001b[32m", "[+]", "\u001b[33m", `${member.user.username} joined the server!`);
+    
+});

Events/guildMemberRemove.js

@@ -1,50 +1,40 @@
-
-const Discord = require('discord.js');
+const { EmbedBuilder } = require("discord.js");
 const fs = require("fs");
-const Event = require("../Structures/Event.js");
 const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
 
-const supportbot = yaml.load(
-    fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-  
-const cmdconfig = yaml.load(
-    fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-  
-const msgconfig = yaml.load(
-    fs.readFileSync("./Configs/messages.yml", "utf8")
-);
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig   = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
 
-module.exports = new Event("guildMemberRemove", async (client, member, interaction, guild) => {
+module.exports = new Event("guildMemberRemove", async (client, member) => {
 
-    if (supportbot.Leave.Enabled) {
-        const LeaveChannel = member.guild.channels.cache.get(supportbot.Leave.Channel) ||
-                             member.guild.channels.cache.find(channel => channel.name === supportbot.Leave.Channel);
+    if (!supportbot.Leave || !supportbot.Leave.Enabled) return;
 
-        const LeaveEmbed = new Discord.EmbedBuilder()
-            .setColor(msgconfig.Leave.Embed.Colour)
-            .setTitle(msgconfig.Leave.Embed.Title)
-            .setDescription(msgconfig.Leave.Embed.Message.replace(/%left_user%/g, member.user))
-            .setTimestamp();
-        
-        if (msgconfig.Leave.Embed.Thumbnail === "BOT") {
-            LeaveEmbed.setThumbnail(client.user.displayAvatarURL());
-        } else if (msgconfig.Leave.Embed.Thumbnail === "USER") {
-            LeaveEmbed.setThumbnail(member.user.displayAvatarURL());
-        }
-    
-        if (msgconfig.Leave.Embed.ImageEnabled) {
-            LeaveEmbed.setImage(msgconfig.Leave.Embed.ImageURL);
-        }
-    
-        if (LeaveChannel) {
-            LeaveChannel.send({
-                embeds: [LeaveEmbed]
-            });
-        }
-    
-        console.log(`\u001b[31m`, `[-]`, `\u001b[33m`, `${member.user.username} left the server!`);
+    const leaveChannel =
+        member.guild.channels.cache.get(supportbot.Leave.Channel) ||
+        member.guild.channels.cache.find(c => c.name === supportbot.Leave.Channel);
+
+    if (!leaveChannel) return;
+
+    const leaveEmbed = new EmbedBuilder()
+        .setColor(msgconfig.Leave.Embed.Colour)
+        .setTitle(msgconfig.Leave.Embed.Title)
+        .setDescription(
+            msgconfig.Leave.Embed.Message.replace(/%left_user%/g, member.user.toString())
+        )
+        .setTimestamp();
+
+    if (msgconfig.Leave.Embed.Thumbnail === "BOT") {
+        leaveEmbed.setThumbnail(client.user.displayAvatarURL());
+    } else if (msgconfig.Leave.Embed.Thumbnail === "USER") {
+        leaveEmbed.setThumbnail(member.user.displayAvatarURL());
     }
 
-});
+    if (msgconfig.Leave.Embed.ImageEnabled) {
+        leaveEmbed.setImage(msgconfig.Leave.Embed.ImageURL);
+    }
+
+    await leaveChannel.send({ embeds: [leaveEmbed] });
+
+    console.log(`[-] ${member.user.tag} left the server`);
+});

Events/messageCreate.js

@@ -2,165 +2,583 @@ const fs = require("fs");
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
 const axios = require("axios");
-const { OpenAI } = require('openai');
 
-// Load configuration files with validation
-function loadConfig(path) {
-    try {
-        return yaml.load(fs.readFileSync(path, "utf8"));
-    } catch (error) {
-        console.error(`Error loading config file at ${path}:`, error);
-        throw error;
-    }
-}
+const supportbotai = yaml.load(
+  fs.readFileSync("./Configs/supportbot-ai.yml", "utf8"),
+);
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8"),
+);
 
-const supportbotai = yaml.load(fs.readFileSync("./Configs/supportbot-ai.yml"));
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-// Validate configuration values
-function validateConfig(config, keys) {
-    keys.forEach(key => {
-        if (!config[key]) {
-            throw new Error(`Missing configuration key: ${key}`);
-        }
-    });
-}
-
-const CHANNELS = [supportbotai.Channels.AIChannel];
-
-// Initialize Discord client
-const client = new Discord.Client({
-    intents: ['Guilds', 'GuildMembers', 'GuildMessages']
-});
-
-// Load custom Event structure
 const Event = require("../Structures/Event.js");
+const AIDatabase = require("../Structures/AIDatabase.js");
+const db = require("../Structures/Database.js");
 
-// Initialize OpenAI client
-const openai = new OpenAI({
-    apiKey: supportbotai.General.OpenAI_Key,
-});
+const openai = require("./Models/openai.js");
+const groq = require("./Models/groq.js");
+const claude = require("./Models/claude.js");
 
 const PASTEBIN_API_KEY = supportbotai.General.PastebinAPI_Key;
 const PASTEBIN_API_URL = supportbotai.General.PastebinAPI_URL;
 
-// Function to create a paste on Pastebin
+const CHANNELS = [supportbotai.Channels.AIChannel].filter(Boolean);
+
 async function createPaste(content) {
-    try {
-        const response = await axios.post(PASTEBIN_API_URL, new URLSearchParams({
-            api_dev_key: PASTEBIN_API_KEY,
-            api_option: 'paste',
-            api_paste_code: content,
-            api_paste_private: 1, // 0 = public, 1 = unlisted, 2 = private
-            api_paste_expire_date: '1D', // Expire in 1 day
-            api_paste_format: 'text'
-        }));
-        return response.data;
-    } catch (error) {
-        console.error('Pastebin Error:', error);
-        throw error;
-    }
+  try {
+    if (!PASTEBIN_API_KEY || !PASTEBIN_API_URL) return null;
+
+    const response = await axios.post(
+      PASTEBIN_API_URL,
+      new URLSearchParams({
+        api_dev_key: PASTEBIN_API_KEY,
+        api_option: "paste",
+        api_paste_code: content,
+        api_paste_private: 1,
+        api_paste_expire_date: "1D",
+        api_paste_format: "text",
+      }),
+    );
+
+    return response.data;
+  } catch (error) {
+    console.error("Pastebin Error:", error);
+    return null;
+  }
+}
+
+function getProvider() {
+  const provider = String(
+    supportbotai.General.Provider || "openai",
+  ).toLowerCase();
+
+  switch (provider) {
+    case "openai":
+      return openai;
+
+    case "groq":
+      return groq;
+
+    case "claude":
+      return claude;
+
+    default:
+      throw new Error(`Unsupported AI provider: ${provider}`);
+  }
+}
+
+function formatTicketQuestionAnswers(questionAnswers) {
+  if (!Array.isArray(questionAnswers) || questionAnswers.length === 0) {
+    return "No ticket question answers were saved.";
+  }
+
+  return questionAnswers
+    .map((item, index) => {
+      const question = item?.question || `Question ${index + 1}`;
+      const answer = item?.answer || "No answer provided";
+      return `${index + 1}. ${question}\nAnswer: ${answer}`;
+    })
+    .join("\n\n");
+}
+
+function buildTicketContext(ticket, message) {
+  if (!ticket) return "";
+
+  return `
+Ticket Information:
+Ticket ID: ${ticket.ticket_id || ticket.id || "Unknown"}
+Subject: ${ticket.subject || ticket.reason || "No subject provided"}
+Department: ${ticket.department || "Not set"}
+Priority: ${ticket.priority || "Not set"}
+Created By: ${ticket.user_id || ticket.user || "Unknown"}
+Current User: ${message?.author?.tag || "Unknown"} (${message?.author?.id || "Unknown"})
+
+Ticket Question Answers:
+${formatTicketQuestionAnswers(ticket.questionAnswers)}
+
+Use this information when helping the user with their ticket.
+Do not invent missing ticket details.
+`;
+}
+
+function buildSystemPrompt(message) {
+  const sections = [];
+
+  if (Array.isArray(supportbotai.CustomInstructions)) {
+    sections.push(...supportbotai.CustomInstructions);
+  }
+
+  sections.push(
+    `I am currently powered by the ${supportbotai.General.Provider || "Unknown"} provider, running the ${supportbotai.General.Model || "Unknown"} model.`,
+  );
+  sections.push(
+    `The current guild is: ${message.guild?.name || "Unknown Guild"}`,
+  );
+  sections.push(
+    `The current channel is: #${message.channel?.name || "unknown-channel"}`,
+  );
+
+  return sections.join("\n- ").replace(/^/, "- ");
+}
+
+function buildConversationFromMemory(currentMessage) {
+  const memoryConfig = supportbotai.Memory || {};
+  const memoryEnabled = memoryConfig.Enabled !== false;
+  const maxRecentMessages = memoryConfig.MaxRecentMessages || 15;
+  const memoryScope = String(memoryConfig.Scope || "guild").toLowerCase();
+
+  const conversation = [
+    {
+      role: "system",
+      content: buildSystemPrompt(currentMessage),
+    },
+  ];
+
+  if (!memoryEnabled) return conversation;
+
+  const recentMessages =
+    typeof AIDatabase.getRecentMessagesByScope === "function"
+      ? AIDatabase.getRecentMessagesByScope({
+        guildId: currentMessage.guild?.id || null,
+        channelId: currentMessage.channel?.id || null,
+        limit: maxRecentMessages,
+        scope: memoryScope,
+      })
+      : AIDatabase.getRecentMessages(
+        currentMessage.channel?.id,
+        maxRecentMessages,
+      );
+
+  const latestSummary =
+    memoryConfig.StoreSummaries !== false
+      ? typeof AIDatabase.getLatestSummaryByScope === "function"
+        ? AIDatabase.getLatestSummaryByScope({
+          guildId: currentMessage.guild?.id || null,
+          channelId: currentMessage.channel?.id || null,
+          scope: memoryScope,
+        })
+        : AIDatabase.getLatestSummary(currentMessage.channel?.id)
+      : null;
+
+  const facts =
+    memoryConfig.StoreFacts !== false
+      ? typeof AIDatabase.getFactsByScope === "function"
+        ? AIDatabase.getFactsByScope({
+          guildId: currentMessage.guild?.id || null,
+          channelId: currentMessage.channel?.id || null,
+          scope: memoryScope,
+        })
+        : AIDatabase.getFacts(currentMessage.channel?.id)
+      : [];
+
+  const userFacts =
+    memoryConfig.StoreFacts !== false &&
+      typeof AIDatabase.getUserFactsByScope === "function"
+      ? AIDatabase.getUserFactsByScope({
+        guildId: currentMessage.guild?.id || null,
+        userId: currentMessage.author?.id || null,
+        scope: memoryScope,
+      })
+      : memoryConfig.StoreFacts !== false &&
+        typeof AIDatabase.getUserFacts === "function"
+        ? AIDatabase.getUserFacts(
+          currentMessage.guild?.id,
+          currentMessage.author?.id,
+        )
+        : [];
+
+  const knowledgeBase = typeof AIDatabase.getKnowledge === "function"
+    ? AIDatabase.getKnowledge(25)
+    : [];
+
+  if (latestSummary?.summary) {
+    conversation.push({
+      role: "system",
+      content: `Shared memory summary (${memoryScope} scope):\n${latestSummary.summary}`,
+    });
+  }
+
+  if (facts.length > 0) {
+    const factText = facts
+      .map(
+        (fact) => `- [${fact.fact_type}] ${fact.fact_key}: ${fact.fact_value}`,
+      )
+      .join("\n");
+
+    conversation.push({
+      role: "system",
+      content: `Known shared facts (${memoryScope} scope):\n${factText}`,
+    });
+  }
+
+  if (userFacts.length > 0) {
+    const userFactText = userFacts
+      .map(
+        (fact) => `- [${fact.fact_type}] ${fact.fact_key}: ${fact.fact_value}`,
+      )
+      .join("\n");
+
+    conversation.push({
+      role: "system",
+      content: `Known facts about this user across chats:\n${userFactText}`,
+    });
+  }
+
+  if (knowledgeBase.length > 0) {
+    const knowledgeText = knowledgeBase
+      .map((k) => `- ${k.content}`)
+      .join("\n");
+
+    conversation.push({
+      role: "system",
+      content: `Server Knowledge Base (use this to answer questions):\n${knowledgeText}`,
+    });
+  }
+
+  for (const msg of recentMessages) {
+    conversation.push({
+      role: msg.role === "assistant" ? "assistant" : "user",
+      content: msg.content,
+    });
+  }
+
+  return conversation;
+}
+
+function getTicketContextForMessage(message) {
+  if (!message?.channel) return null;
+
+  if (typeof db.getTicketByAIChannel === "function") {
+    const aiTicket = db.getTicketByAIChannel(message.channel.id);
+    if (aiTicket) return aiTicket;
+  }
+
+  if (typeof db.getTicket === "function") {
+    const directTicket = db.getTicket(message.channel.id);
+    if (directTicket) return directTicket;
+  }
+
+  if (message.channel.isThread() && typeof db.getTicket === "function") {
+    const parentTicket = db.getTicket(message.channel.parentId);
+    if (parentTicket) return parentTicket;
+  }
+
+  return null;
+}
+
+function getAIMessageType() {
+  return String(supportbotai.Style?.MessageType || "embed").toLowerCase();
+}
+
+function shouldSuggestTicket(message, ticket) {
+  if (supportbotai.Features?.SuggestTickets !== true) return false;
+  if (ticket) return false;
+  if (message.channel.isThread()) return false;
+  return CHANNELS.includes(message.channel.id);
+}
+
+function getSuggestTicketText() {
+  return (
+    supportbotai.Messages?.SuggestTicketText ||
+    "-# Need more help? React with 🎫 to open a ticket."
+  );
+}
+
+async function sendAIResponse({
+  client,
+  message,
+  replyContent,
+  suggestTicket = false,
+}) {
+  const messageType = getAIMessageType();
+  const ticketHint = suggestTicket ? `\n\n${getSuggestTicketText()}` : "";
+
+  if (messageType === "text") {
+    return message.reply({
+      content: `${replyContent}${ticketHint}`,
+    });
+  }
+
+  if (messageType === "components_v2") {
+    const {
+      ContainerBuilder,
+      TextDisplayBuilder,
+      SeparatorBuilder,
+      MessageFlags,
+    } = Discord;
+
+    const container = new ContainerBuilder();
+
+    if (supportbot.Embed?.Colours?.General) {
+      container.setAccentColor(
+        parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+      );
+    }
+
+    const title = new TextDisplayBuilder().setContent(
+      `**${supportbotai.General?.Name || "SupportBot AI"}**`,
+    );
+
+    const body = new TextDisplayBuilder().setContent(replyContent);
+
+    container.addTextDisplayComponents(title);
+    container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+    container.addTextDisplayComponents(body);
+
+    if (suggestTicket) {
+      container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+      container.addTextDisplayComponents(
+        new TextDisplayBuilder().setContent(getSuggestTicketText()),
+      );
+    }
+
+    return message.reply({
+      flags: MessageFlags.IsComponentsV2,
+      components: [container],
+    });
+  }
+
+  const embed = new Discord.EmbedBuilder()
+    .setAuthor({
+      name: supportbotai.General.Name,
+      iconURL: client.user.displayAvatarURL(),
+    })
+    .setDescription(`${replyContent}${ticketHint}`)
+    .setColor(supportbotai.Embed.Color)
+    .setFooter({
+      text: supportbotai.Embed.Footer,
+      iconURL: message.author.displayAvatarURL(),
+    })
+    .setTimestamp();
+
+  return message.reply({ embeds: [embed] });
+}
+
+function rememberUserFacts(message) {
+  if (!message?.guild || !message?.author || !message?.content) return;
+
+  const content = message.content.trim();
+
+  const nameMatch = content.match(/^my name is\s+(.+)$/i);
+  if (nameMatch && typeof AIDatabase.saveUserFact === "function") {
+    AIDatabase.saveUserFact({
+      guildId: message.guild.id,
+      userId: message.author.id,
+      factType: "profile",
+      factKey: "name",
+      factValue: nameMatch[1].trim(),
+    });
+  }
+
+  const nicknameMatch = content.match(/^i(?:'| a)?m\s+(.+)$/i);
+  if (
+    nicknameMatch &&
+    nicknameMatch[1] &&
+    nicknameMatch[1].length <= 32 &&
+    typeof AIDatabase.saveUserFact === "function"
+  ) {
+    AIDatabase.saveUserFact({
+      guildId: message.guild.id,
+      userId: message.author.id,
+      factType: "profile",
+      factKey: "display_name",
+      factValue: nicknameMatch[1].trim(),
+    });
+  }
+
+  const usesMatch = content.match(/^i use\s+(.+)$/i);
+  if (usesMatch && typeof AIDatabase.saveUserFact === "function") {
+    AIDatabase.saveUserFact({
+      guildId: message.guild.id,
+      userId: message.author.id,
+      factType: "preference",
+      factKey: "uses",
+      factValue: usesMatch[1].trim(),
+    });
+  }
 }
 
-// Event handler for message creation
 module.exports = new Event("messageCreate", async (client, message) => {
-    if (message.author.bot || !message.guild) return;
-    if (!CHANNELS.includes(message.channelId) && !message.mentions.users.has(client.user.id)) return;
+  if (message.author.bot || !message.guild) return;
 
-if (supportbotai.Enabled) {
+  let shouldRespond =
+    CHANNELS.includes(message.channelId) ||
+    message.mentions.users.has(client.user.id);
 
-    const sendTypingInterval = setInterval(() => {
-        message.channel.sendTyping();
-    }, 5000);
+  if (!shouldRespond && message.channel.isThread()) {
+    let ticket = null;
 
-    let conversation = [{
+    if (typeof db.getTicketByAIChannel === "function") {
+      ticket = db.getTicketByAIChannel(message.channel.id);
+    }
+
+    if (!ticket && typeof db.getTicket === "function") {
+      ticket = db.getTicket(message.channel.id);
+    }
+
+    if (
+      !ticket &&
+      message.channel.parentId &&
+      typeof db.getTicket === "function"
+    ) {
+      ticket = db.getTicket(message.channel.parentId);
+    }
+
+    if (
+      ticket &&
+      ticket.aiModeEnabled &&
+      ticket.aiChannelId === message.channel.id
+    ) {
+      shouldRespond = true;
+    }
+  }
+
+  if (!shouldRespond) return;
+
+  if (!supportbotai.Enabled) {
+    const embed = new Discord.EmbedBuilder()
+      .setAuthor({
+        name: supportbotai.General.Name,
+        iconURL: client.user.displayAvatarURL(),
+      })
+      .setDescription(
+        supportbotai.Messages?.AIDisabled || "AI is currently disabled.",
+      )
+      .setColor(supportbot.Embed.Colours.Error)
+      .setFooter({
+        text: supportbotai.Embed.Footer,
+        iconURL: message.author.displayAvatarURL(),
+      });
+
+    return message.reply({ embeds: [embed] });
+  }
+
+  const typingInterval = setInterval(() => {
+    message.channel.sendTyping().catch(() => { });
+  }, 5000);
+
+  try {
+    const memoryConfig = supportbotai.Memory || {};
+    const memoryEnabled = memoryConfig.Enabled !== false;
+
+    if (memoryEnabled) {
+      AIDatabase.addMessage({
+        guildId: message.guild.id,
+        channelId: message.channel.id,
+        userId: message.author.id,
+        role: "user",
+        content: message.content,
+      });
+
+      rememberUserFacts(message);
+    }
+
+    const ticket = getTicketContextForMessage(message);
+
+    const conversation = buildConversationFromMemory(message);
+
+    if (ticket) {
+      conversation.push({
         role: "system",
-        content: "SupportBot is your friendly neighbourhood support bot."
-    }];
+        content: buildTicketContext(ticket, message),
+      });
+    }
 
-    let prevMessages = await message.channel.messages.fetch({ limit: 10 });
-    prevMessages = prevMessages.reverse().filter(msg => !msg.author.bot || msg.author.id === client.user.id);
+    const provider = getProvider();
 
-    prevMessages.forEach((msg) => {
-        const username = msg.author.username.replace(/\s+/g, '_').replace(/[^\w\s]/gi, '');
-
-        conversation.push({
-            role: msg.author.id === client.user.id ? "assistant" : "user",
-            name: username,
-            content: msg.content,
-        });
+    const response = await provider.chat({
+      messages: conversation,
+      temperature: supportbotai.General.Temperature || 0.4,
+      maxTokens: supportbotai.General.Tokens || 800,
     });
 
-    try {
-        const response = await openai.chat.completions.create({
-            model: supportbotai.General.Model,
-            messages: conversation,
-            max_tokens: supportbotai.General.Tokens,
-        });
+    clearInterval(typingInterval);
 
-        clearInterval(sendTypingInterval);
+    if (!response?.content) {
+      const embed = new Discord.EmbedBuilder()
+        .setDescription(
+          supportbotai.Messages?.ErrorResponse ||
+          "I couldn't generate a response.",
+        )
+        .setColor(supportbotai.Embed.Color);
 
-        if (response.choices && response.choices.length > 0) {
-            const replyContent = response.choices[0].message.content;
-
-            const SupportBotAI = new Discord.EmbedBuilder()
-                .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-                .setDescription(replyContent)
-                .setColor(supportbotai.Embed.Color)
-                .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-                .setTimestamp();
-
-            if (replyContent.length > 2000) {
-                const pasteLink = await createPaste(replyContent);
-
-                const SupportBotAIPastebin = new Discord.EmbedBuilder()
-                    .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-                    .setDescription(supportbotai.Messages.MessageTooLong.replace("{pastebin}", pasteLink))
-                    .setColor(supportbotai.Embed.Color)
-                    .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-                    .setTimestamp();
-
-                message.reply({ embeds: [SupportBotAIPastebin] });
-            } else {
-                message.reply({ embeds: [SupportBotAI] });
-            }
-        } else {
-            const SupportBotAIErrorResponse = new Discord.EmbedBuilder()
-                .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-                .setDescription(supportbotai.Messages.ErrorResponse)
-                .setColor(supportbotai.Embed.Color)
-                .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-                .setTimestamp();
-
-            message.reply({ embeds: [SupportBotAIErrorResponse], ephemeral: true });
-        }
-    } catch (error) {
-        clearInterval(sendTypingInterval);
-
-        const SupportBotAIErrorResponse = new Discord.EmbedBuilder()
-            .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-            .setDescription(supportbotai.Messages.OpenAIError)
-            .setColor(supportbot.Embed.Colours.Error)
-            .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-            .setTimestamp();
-
-        console.error('OpenAI Error:', error);
-        message.reply({ embeds: [SupportBotAIErrorResponse], ephemeral: true });
+      return message.reply({ embeds: [embed] });
     }
 
-}
+    const replyContent = response.content;
 
-if (supportbotai.Enabled === false) {
-    const AIDisabled = new Discord.EmbedBuilder()
-        .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-        .setDescription(supportbotai.Messages.AIDisabled)
-        .setColor(supportbot.Embed.Colours.Error)
-        .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-        .setTimestamp();
+    if (memoryEnabled) {
+      AIDatabase.addMessage({
+        guildId: message.guild.id,
+        channelId: message.channel.id,
+        userId: client.user.id,
+        role: "assistant",
+        content: replyContent,
+      });
+    }
 
-    message.reply({ embeds: [AIDisabled], ephemeral: true })
-    return;
-}
+    if (replyContent.length > 4000) {
+      const pasteLink = await createPaste(replyContent);
 
+      if (pasteLink) {
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(
+            (
+              supportbotai.Messages?.MessageTooLong ||
+              "My response was too long, so I uploaded it here: {pastebin}"
+            ).replace("{pastebin}", pasteLink),
+          )
+          .setColor(supportbotai.Embed.Color);
+
+        return message.reply({ embeds: [embed] });
+      }
+
+      return message.reply({
+        content: replyContent.slice(0, 1900),
+      });
+    }
+
+    const suggestTicket = shouldSuggestTicket(message, ticket);
+
+    const sentMessage = await sendAIResponse({
+      client,
+      message,
+      replyContent,
+      suggestTicket: false,
+    });
+
+    if (
+      shouldSuggestTicket(message, ticket) &&
+      supportbotai.Features?.SuggestTickets === true
+    ) {
+      const hintMessage = await message.channel.send(
+        supportbotai.Messages?.SuggestTicketText ||
+        "Need more help? React with 🎫 to open a ticket.",
+      );
+
+      await hintMessage
+        .react(supportbotai.Messages?.SuggestTicketReaction || "🎫")
+        .catch(() => { });
+
+      setTimeout(
+        () => {
+          hintMessage.delete().catch(() => { });
+        },
+        5 * 60 * 1000,
+      );
+    }
+  } catch (error) {
+    clearInterval(typingInterval);
+
+    console.error("AI Error:", error);
+
+    const embed = new Discord.EmbedBuilder()
+      .setDescription(
+        supportbotai.Messages?.AIError ||
+        supportbotai.Messages?.ErrorResponse ||
+        "There was an error contacting the AI provider.",
+      )
+      .setColor(supportbot.Embed.Colours.Error);
+
+    message.reply({ embeds: [embed] }).catch(() => { });
+  }
 });

Events/messageDelete.js

@@ -3,41 +3,34 @@ const fs = require("fs");
 const yaml = require("js-yaml");
 const Event = require("../Structures/Event.js");
 
-// Load the configuration files
 const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
 const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
 
 module.exports = new Event("messageDelete", async (client, message) => {
+    if (!message.guild) return;
 
-    // Check if the message is from a guild and not from a bot
-    if (!message.guild || message.author.bot) return;
+    const author = message.author || (message.partial ? await message.fetch().then(m => m.author).catch(() => null) : null);
+    if (!author || author.bot) return;
+
+    const content = message.content || (message.attachments.size > 0 ? "Contains attachment(s)" : "*No content*");
 
-    // Get the delete log channel either by ID or by name
     const deleteLogChannel = message.guild.channels.cache.get(supportbot.MessageDelete.Channel) ||
-        message.guild.channels.cache.find(channel => channel.name === supportbot.MessageDelete.Channel);
+        message.guild.channels.cache.find(c => c.name === supportbot.MessageDelete.Channel);
 
-    // Create the embed for the deleted message
     const deletedMessageEmbed = new EmbedBuilder()
         .setColor(supportbot.MessageDelete.Colour)
         .setTitle("Message Deleted")
-        .setDescription(`> **Channel:** <#${message.channel.id}>\n> **Message ID** [${message.id}](https://discord.com/channels/${message.guild.id}/${message.channel.id}/${message.id})\n> **Message author:** ${message.author.tag} (${message.author.id})\n> **Message Crated:** <t:${Math.floor(message.createdTimestamp / 1000)}:F>`)
-        .addFields(
-            { name: 'Message', value: message.content || '*No content*', inline: false }
-        )
-        .setThumbnail(message.author.displayAvatarURL())
+        .setDescription(`> **Channel:** <#${message.channel.id}>\n> **Message ID:** ${message.id}\n> **Message author:** ${author.tag} (${author.id})\n> **Message Created:** <t:${Math.floor(message.createdTimestamp / 1000)}:F>`)
+        .addFields({ name: "Deleted Content", value: content, inline: false })
+        .setThumbnail(author.displayAvatarURL())
         .setTimestamp();
 
-    // If the message contains an attachment, add it to the embed
     if (message.attachments.size > 0) {
         const attachment = message.attachments.first();
-        deletedMessageEmbed.addFields({ name: 'Attachment', value: `[${attachment.name}](${attachment.proxyURL})` });
+        deletedMessageEmbed.addFields({ name: "Attachment", value: `[${attachment.name}](${attachment.proxyURL})` });
     }
 
-    // Send the embed to the delete log channel if the channel is found
     if (deleteLogChannel) {
-        deleteLogChannel.send({
-            embeds: [deletedMessageEmbed]
-        });
+        deleteLogChannel.send({ embeds: [deletedMessageEmbed] });
     }
 });
-

Events/messageReactionAdd.js

@@ -0,0 +1,75 @@
+const fs = require("fs");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8"),
+);
+const supportbotai = yaml.load(
+  fs.readFileSync("./Configs/supportbot-ai.yml", "utf8"),
+);
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Event = require("../Structures/Event.js");
+
+module.exports = new Event(
+  "messageReactionAdd",
+  async (client, reaction, user) => {
+    try {
+      if (user.bot) return;
+
+      if (reaction.partial) {
+        await reaction.fetch().catch(() => null);
+      }
+
+      const message = reaction.message;
+      if (!message || !message.guild) return;
+
+      const reactionEmoji = reaction.emoji?.name || reaction.emoji?.id || null;
+      const expectedReaction =
+        supportbotai.Messages?.SuggestTicketReaction || "🎫";
+
+      if (reactionEmoji !== expectedReaction) return;
+      if (supportbotai.Features?.SuggestTickets !== true) return;
+      if (message.author?.id !== client.user.id) return;
+
+      const expectedText =
+        supportbotai.Messages?.SuggestTicketText ||
+        "Need more help? React with 🎫 to open a ticket.";
+
+      if ((message.content || "").trim() !== expectedText.trim()) return;
+
+      await message.delete().catch(() => {});
+
+      const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
+      if (!cmd) {
+        console.error("Open ticket command not found.");
+        return;
+      }
+
+      const member = await message.guild.members
+        .fetch(user.id)
+        .catch(() => null);
+
+      if (!member) return;
+
+      const fakeInteraction = {
+        user,
+        member,
+        guild: message.guild,
+        channel: message.channel,
+        client,
+        replied: true,
+        deferred: false,
+        reason: `Opened from AI suggestion in #${message.channel.name}`,
+        options: {
+          getString: () => null,
+        },
+        reply: async () => null,
+      };
+
+      await cmd.run(fakeInteraction);
+    } catch (error) {
+      console.error("Error handling AI ticket reaction:", error);
+    }
+  },
+);

Events/ready.js

@@ -2,14 +2,9 @@ const fs = require("fs");
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
 const Event = require("../Structures/Event.js");
-const gradient = require("gradient-string");
-const figlet = require("figlet");
 
 // Load configs
 const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const panel = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
 
 const ACTIVITY_TYPES = {
   PLAYING: Discord.ActivityType.Playing,
@@ -20,65 +15,76 @@ const ACTIVITY_TYPES = {
 
 const setActivity = (client, type, status) => {
   const activityType = ACTIVITY_TYPES[type?.toUpperCase()];
-  if (activityType) {
-    client.user.setPresence({
-      activities: [{ name: status || "Online", type: activityType }],
-      status: type?.toLowerCase() || "online"
-    });
-  }
+  if (!activityType) return;
+
+  client.user.setPresence({
+    activities: [{ name: status || "Online", type: activityType }],
+    status: "online"
+  });
 };
 
-const sleep = (ms) => new Promise((resolve) => setTimeout(resolve, ms));
+// simple colors
+const c = {
+  reset: "\x1b[0m",
+  gray: "\x1b[90m",
+  green: "\x1b[32m",
+  yellow: "\x1b[33m",
+  cyan: "\x1b[36m",
+  bold: "\x1b[1m"
+};
+
+function line() {
+  console.log(`${c.gray}────────────────────────────────────────────────────────${c.reset}`);
+}
+
+function section(title) {
+  console.log(`\n${c.green}${title}${c.reset}`);
+  console.log(`${c.gray}${"-".repeat(title.length)}${c.reset}`);
+}
+
+function info(label, value) {
+  console.log(`${c.gray}${label.padEnd(14)}${c.reset} ${value}`);
+}
+
+function status(label, ok, details = "") {
+  const icon = ok ? `${c.green}✓${c.reset}` : `${c.yellow}!${c.reset}`;
+  console.log(` ${icon} ${label}${details ? ` (${details})` : ""}`);
+}
 
 const logStartup = async (client) => {
   console.clear();
-  
-  // Animated loading
-  const frames = ["⠋", "⠙", "⠹", "⠸", "⠼", "⠴", "⠦", "⠧", "⠇", "⠏"];
-  for (let i = 0; i < frames.length * 2; i++) {
-    process.stdout.write(`\r${frames[i % frames.length]} Initializing SupportBot...`);
-    await sleep(100);
-  }
-  console.clear();
 
-  // Main title
-  console.log("\n" + gradient.pastel.multiline(figlet.textSync("SupportBot", { font: "ANSI Shadow", horizontalLayout: "fitted" })));
-
-  // Extract bot details safely
   const botName = supportbot?.General?.Name || "SupportBot";
-  const botVersion = supportbot.SupportBot_Version;
+  const botVersion = supportbot?.SupportBot_Version || "Unknown";
 
-  console.log("\n╔═══════════════════════════════════════════════════════════════╗");
-  console.log("║                      System Information                       ║");
-  console.log("╠═══════════════════════════════════════════════════════════════╣");
-  console.log(`║  Bot Name    : ${botName.padEnd(45)}  ║`);
-  console.log(`║  Version     : ${botVersion.padEnd(45)}  ║`);
-  console.log(`║  Node.js     : ${process.version.padEnd(45)}  ║`);
-  console.log(`║  Discord.js  : v${Discord.version.padEnd(44)}  ║`);
-  console.log("╚═══════════════════════════════════════════════════════════════╝\n");
-
-  // Links section
-  console.log(gradient.summer("┏━━━━━━━━━━━━━━━━━━━ Important Links ━━━━━━━━━━━━━━━━━━━┓"));
-  console.log(gradient.summer("┃                                                       ┃"));
-  console.log(gradient.summer("┃  ") + "📚 Docs       : " + gradient.cristal("https://emerald-services.gitbook.io/ ┃"));
-  console.log(gradient.summer("┃  ") + "🤝 Discord    : " + gradient.cristal("https://dsc.gg/emerald-dev           ┃"));
-  console.log(gradient.summer("┃                                                       ┃"));
-  console.log(gradient.summer("┗━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━┛\n"));
-
-  // Bot Invite
   const inviteUrl = `https://discord.com/api/oauth2/authorize?client_id=${client.user.id}&permissions=8&scope=bot%20applications.commands`;
-  console.log(gradient.teen("╔════════════════════════ Bot Invite ════════════════════════╗"));
-  console.log(gradient.teen("║                                                            ║"));
-  console.log(gradient.teen("║  ") + gradient.pastel(inviteUrl.padEnd(56)) + gradient.teen("║"));
-  console.log(gradient.teen("║                                                            ║"));
-  console.log(gradient.teen("╚════════════════════════════════════════════════════════════╝\n"));
+
+  line();
+  console.log(`${c.bold}${c.green}SupportBot${c.reset}`);
+  console.log(`${c.gray}Emerald Services${c.reset}`);
+  line();
+
+  section("System");
+  info("Bot Name", botName);
+  info("Version", botVersion);
+  info("Node.js", process.version);
+  info("Discord.js", `v${Discord.version}`);
+  info("Logged in as", client.user.tag);
+  info("Guilds", `${client.guilds.cache.size}`);
+
+  section("Links");
+  info("Docs", "https://emerald-services.gitbook.io/");
+  info("Discord", "https://dsc.gg/emerald-dev");
+  info("Invite", inviteUrl);
+
+  console.log("");
 };
 
 const checkConfigs = async (client) => {
   const guild = client.guilds.cache.first();
   if (!guild) return;
 
-  console.log(gradient.morning("┏━━━━━━━━━━━━━━━━━━━━ Config Check ━━━━━━━━━━━━━━━━━━━━━┓"));
+  section("Config Check");
 
   const roles = [
     supportbot?.Roles?.StaffMember?.Admin,
@@ -87,42 +93,34 @@ const checkConfigs = async (client) => {
   ].filter(Boolean);
 
   const channels = [
-    supportbot?.Suggestions?.Channel,
-    supportbot?.Ticket?.Log?.TicketLog,
-    supportbot?.Ticket?.Log?.TranscriptLog,
-    supportbot?.Ticket?.TicketHome,
-    supportbot?.Welcome?.Channel,
-    supportbot?.Leave?.Channel,
-    supportbot?.Translate?.Log
+    supportbot?.Ticket?.TicketHome
   ].filter(Boolean);
 
-  const [missingRoles, missingChannels] = await Promise.all([
+  const [roleResults, channelResults] = await Promise.all([
     Promise.all(roles.map((role) => client.getRole(role, guild))),
     Promise.all(channels.map((channel) => client.getChannel(channel, guild)))
   ]);
 
-  const missing = {
-    roles: roles.filter((_, i) => !missingRoles[i]),
-    channels: channels.filter((_, i) => !missingChannels[i])
-  };
+  const missingRoles = roles.filter((_, i) => !roleResults[i]);
+  const missingChannels = channels.filter((_, i) => !channelResults[i]);
 
-  if (missing.roles.length || missing.channels.length) {
-    console.log(gradient.morning("┃  ⚠️ - Configuration Issues Found:                     ┃"));
-    if (missing.roles.length) {
-      console.log(gradient.morning("┃  • Missing Roles: ") + gradient.fruit(missing.roles.join(", ")));
-    }
-    if (missing.channels.length) {
-      console.log(gradient.morning("┃  • Missing Channels: ") + gradient.fruit(missing.channels.join(", ")));
-    }
+  if (!missingRoles.length && !missingChannels.length) {
+    status("All configurations validated successfully", true);
   } else {
-    console.log(gradient.morning("┃  ✅ - All configurations validated successfully       ┃"));
+    if (missingRoles.length) {
+      status("Missing roles", false, missingRoles.join(", "));
+    }
+
+    if (missingChannels.length) {
+      status("Missing channels", false, missingChannels.join(", "));
+    }
   }
 
-  console.log(gradient.morning("┗━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━┛\n"));
+  console.log("");
 };
 
 module.exports = new Event("clientReady", async (client) => {
   setActivity(client, supportbot?.Activity?.Type, supportbot?.Activity?.Status);
   await logStartup(client);
   await checkConfigs(client);
-});
+});

LICENSE.md

@@ -1,6 +1,6 @@
 MIT License
 
-Copyright (c) 2024 Emerald Services
+Copyright (c) 2026 Emerald Services
 
 Permission is hereby granted, free of charge, to any person obtaining a copy
 of this software and associated documentation files (the "Software"), to deal

README.md

@@ -28,8 +28,8 @@
 
 | SupportBot | Node.JS | Discord.JS |  Supported |
 |------------|---------|------------|------------|
-|    8.x     |   20.x  |    14.x.   | ✅ Yes
-|    7.7.3   |   16.x  |    13.x.   | ✅ Yes
+|    8.x     |   22.x  |    14.x.   | ✅ Yes
+|    7.7.3   |   16.x  |    13.x.   | ❌ No
 |    7.x     |   16.x  |    13.x.   | ❌ No
 |    6.x     |   14.x  |    13.x.   | ❌ No
 |    5.x     |   12.x  |    13.x.   | ❌ No
@@ -74,7 +74,7 @@ Released under the [MIT](https://opensource.org/licenses/MIT) license.
 
 - [Official addons repository](https://github.com/Emerald-Services/Addons/)
 - [Syphers Addons](https://github.com/SypherRed/SB_Addons_Unofficial)
-- [BuiltByBit](https://builtbybit.com/supportbot)
+- [BuiltByBit]([https://builtbybit.com/supportbot](https://builtbybit.com/resources/supportbot-advanced-ticket-bot.8940/))
 - [Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518)
 
 

Structures/AIDatabase.js

@@ -0,0 +1,438 @@
+const Database = require("better-sqlite3");
+const path = require("path");
+
+const db = new Database(path.join(__dirname, "../Data/ai-memory.db"));
+
+db.pragma("journal_mode = WAL");
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_conversations (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    guild_id TEXT,
+    channel_id TEXT,
+    user_id TEXT,
+    role TEXT NOT NULL,
+    content TEXT NOT NULL,
+    created_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_summaries (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    guild_id TEXT,
+    channel_id TEXT,
+    summary TEXT NOT NULL,
+    created_at INTEGER NOT NULL,
+    updated_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_facts (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    guild_id TEXT,
+    channel_id TEXT,
+    user_id TEXT,
+    fact_type TEXT NOT NULL,
+    fact_key TEXT NOT NULL,
+    fact_value TEXT NOT NULL,
+    created_at INTEGER NOT NULL,
+    updated_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_knowledge (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    source_type TEXT NOT NULL,
+    source_name TEXT NOT NULL,
+    title TEXT NOT NULL,
+    content TEXT NOT NULL,
+    created_at INTEGER NOT NULL,
+    updated_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_sessions (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    guild_id TEXT,
+    channel_id TEXT,
+    user_id TEXT,
+    model TEXT,
+    mode TEXT,
+    last_message_at INTEGER,
+    created_at INTEGER NOT NULL,
+    updated_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+try {
+  db.prepare(`ALTER TABLE ai_facts ADD COLUMN user_id TEXT`).run();
+} catch (e) {
+  if (!String(e).includes("duplicate column name")) throw e;
+}
+
+module.exports = {
+  saveUserFact({ guildId, userId, factType, factKey, factValue }) {
+    const existing = db
+      .prepare(
+        `
+      SELECT id FROM ai_facts
+      WHERE guild_id IS ? AND user_id IS ? AND fact_type = ? AND fact_key = ?
+      LIMIT 1
+    `,
+      )
+      .get(guildId || null, userId || null, factType, factKey);
+
+    if (existing) {
+      db.prepare(
+        `
+        UPDATE ai_facts
+        SET fact_value = ?, updated_at = ?
+        WHERE id = ?
+      `,
+      ).run(factValue, Date.now(), existing.id);
+      return;
+    }
+
+    db.prepare(
+      `
+      INSERT INTO ai_facts (
+        guild_id, channel_id, user_id, fact_type, fact_key, fact_value, created_at, updated_at
+      ) VALUES (?, ?, ?, ?, ?, ?, ?, ?)
+    `,
+    ).run(
+      guildId || null,
+      null,
+      userId || null,
+      factType,
+      factKey,
+      factValue,
+      Date.now(),
+      Date.now(),
+    );
+  },
+
+  getUserFacts(guildId, userId) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_facts
+      WHERE guild_id IS ? AND user_id IS ?
+      ORDER BY updated_at DESC
+    `,
+      )
+      .all(guildId || null, userId || null);
+  },
+
+  getUserFactsByScope({ guildId = null, userId = null, scope = "guild" }) {
+    if (!userId) return [];
+
+    if (scope === "global") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_facts
+        WHERE user_id IS ?
+        ORDER BY updated_at DESC
+      `,
+        )
+        .all(userId || null);
+    }
+
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_facts
+      WHERE guild_id IS ? AND user_id IS ?
+      ORDER BY updated_at DESC
+    `,
+      )
+      .all(guildId || null, userId || null);
+  },
+
+  addMessage({ guildId, channelId, userId, role, content }) {
+    db.prepare(
+      `
+      INSERT INTO ai_conversations (
+        guild_id, channel_id, user_id, role, content, created_at
+      ) VALUES (?, ?, ?, ?, ?, ?)
+    `,
+    ).run(
+      guildId || null,
+      channelId || null,
+      userId || null,
+      role,
+      content,
+      Date.now(),
+    );
+  },
+
+  getRecentMessages(channelId, limit = 15) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_conversations
+      WHERE channel_id = ?
+      ORDER BY created_at DESC
+      LIMIT ?
+    `,
+      )
+      .all(channelId, limit)
+      .reverse();
+  },
+
+  getRecentMessagesByScope({ guildId = null, channelId = null, limit = 15, scope = "guild" }) {
+    if (scope === "channel") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_conversations
+        WHERE channel_id = ?
+        ORDER BY created_at DESC
+        LIMIT ?
+      `,
+        )
+        .all(channelId || null, limit)
+        .reverse();
+    }
+
+    if (scope === "global") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_conversations
+        ORDER BY created_at DESC
+        LIMIT ?
+      `,
+        )
+        .all(limit)
+        .reverse();
+    }
+
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_conversations
+      WHERE guild_id IS ?
+      ORDER BY created_at DESC
+      LIMIT ?
+    `,
+      )
+      .all(guildId || null, limit)
+      .reverse();
+  },
+
+  saveSummary({ guildId, channelId, summary }) {
+    const existing = db
+      .prepare(
+        `
+      SELECT id FROM ai_summaries
+      WHERE guild_id IS ? AND channel_id IS ?
+      ORDER BY updated_at DESC
+      LIMIT 1
+    `,
+      )
+      .get(guildId || null, channelId || null);
+
+    if (existing) {
+      db.prepare(
+        `
+        UPDATE ai_summaries
+        SET summary = ?, updated_at = ?
+        WHERE id = ?
+      `,
+      ).run(summary, Date.now(), existing.id);
+      return;
+    }
+
+    db.prepare(
+      `
+      INSERT INTO ai_summaries (
+        guild_id, channel_id, summary, created_at, updated_at
+      ) VALUES (?, ?, ?, ?, ?)
+    `,
+    ).run(guildId || null, channelId || null, summary, Date.now(), Date.now());
+  },
+
+  getLatestSummary(channelId) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_summaries
+      WHERE channel_id = ?
+      ORDER BY updated_at DESC
+      LIMIT 1
+    `,
+      )
+      .get(channelId);
+  },
+
+  getLatestSummaryByScope({ guildId = null, channelId = null, scope = "guild" }) {
+    if (scope === "channel") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_summaries
+        WHERE channel_id = ?
+        ORDER BY updated_at DESC
+        LIMIT 1
+      `,
+        )
+        .get(channelId || null);
+    }
+
+    if (scope === "global") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_summaries
+        ORDER BY updated_at DESC
+        LIMIT 1
+      `,
+        )
+        .get();
+    }
+
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_summaries
+      WHERE guild_id IS ?
+      ORDER BY updated_at DESC
+      LIMIT 1
+    `,
+      )
+      .get(guildId || null);
+  },
+
+  saveFact({ guildId, channelId, factType, factKey, factValue }) {
+    const existing = db
+      .prepare(
+        `
+      SELECT id FROM ai_facts
+      WHERE guild_id IS ? AND channel_id IS ? AND fact_type = ? AND fact_key = ?
+      LIMIT 1
+    `,
+      )
+      .get(guildId || null, channelId || null, factType, factKey);
+
+    if (existing) {
+      db.prepare(
+        `
+        UPDATE ai_facts
+        SET fact_value = ?, updated_at = ?
+        WHERE id = ?
+      `,
+      ).run(factValue, Date.now(), existing.id);
+      return;
+    }
+
+    db.prepare(
+      `
+      INSERT INTO ai_facts (
+        guild_id, channel_id, fact_type, fact_key, fact_value, created_at, updated_at
+      ) VALUES (?, ?, ?, ?, ?, ?, ?)
+    `,
+    ).run(
+      guildId || null,
+      channelId || null,
+      factType,
+      factKey,
+      factValue,
+      Date.now(),
+      Date.now(),
+    );
+  },
+
+  getFacts(channelId) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_facts
+      WHERE channel_id = ?
+      ORDER BY updated_at DESC
+    `,
+      )
+      .all(channelId);
+  },
+
+  getFactsByScope({ guildId = null, channelId = null, scope = "guild" }) {
+    if (scope === "channel") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_facts
+        WHERE channel_id = ? AND user_id IS NULL
+        ORDER BY updated_at DESC
+      `,
+        )
+        .all(channelId || null);
+    }
+
+    if (scope === "global") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_facts
+        WHERE user_id IS NULL
+        ORDER BY updated_at DESC
+      `,
+        )
+        .all();
+    }
+
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_facts
+      WHERE guild_id IS ? AND user_id IS NULL
+      ORDER BY updated_at DESC
+    `,
+      )
+      .all(guildId || null);
+  },
+
+  addKnowledge({ sourceType, sourceName, title, content }) {
+    db.prepare(
+      `
+      INSERT INTO ai_knowledge (
+        source_type, source_name, title, content, created_at, updated_at
+      ) VALUES (?, ?, ?, ?, ?, ?)
+    `,
+    ).run(sourceType, sourceName, title, content, Date.now(), Date.now());
+  },
+
+  getKnowledge(limit = 25) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_knowledge
+      ORDER BY updated_at DESC
+      LIMIT ?
+    `,
+      )
+      .all(limit);
+  },
+
+  clearKnowledge() {
+    db.prepare(`DELETE FROM ai_knowledge`).run();
+  },
+
+  clearConversations(channelId) {
+    if (!channelId) return;
+    db.prepare(`DELETE FROM ai_conversations WHERE channel_id = ?`).run(channelId);
+  },
+};

Structures/Client.js

@@ -1,13 +1,33 @@
 const fs = require("fs");
 const path = require("path");
 const Discord = require("discord.js");
-const { GatewayIntentBits, Partials } = require('discord.js');
+const { GatewayIntentBits, Partials } = require("discord.js");
 const yaml = require("js-yaml");
-const { Command, Event } = require('./Addon.js');
+const { Command, Event } = require("./Addon.js");
 
 const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
 const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 
+const c = {
+  reset: "\x1b[0m",
+  gray: "\x1b[90m",
+  green: "\x1b[32m",
+  yellow: "\x1b[33m",
+  cyan: "\x1b[36m",
+  red: "\x1b[31m",
+  white: "\x1b[37m",
+  bold: "\x1b[1m",
+};
+
+function line() {
+  console.log(`${c.gray}────────────────────────────────────────────────────────${c.reset}`);
+}
+
+function section(title) {
+  console.log(`\n${c.green}${title}${c.reset}`);
+  console.log(`${c.gray}${"-".repeat(title.length)}${c.reset}`);
+}
+
 function walk(dir, ext = ".js", fileList = []) {
   const files = fs.readdirSync(dir);
   for (const file of files) {
@@ -29,9 +49,10 @@ class Client extends Discord.Client {
         GatewayIntentBits.Guilds,
         GatewayIntentBits.GuildMembers,
         GatewayIntentBits.GuildMessages,
-        GatewayIntentBits.MessageContent
+        GatewayIntentBits.GuildMessageReactions,
+        GatewayIntentBits.MessageContent,
       ],
-      partials: [Partials.Message, Partials.Channel]
+      partials: [Partials.Message, Partials.Channel, Partials.Reaction],
     });
 
     this.commands = new Discord.Collection();
@@ -42,14 +63,14 @@ class Client extends Discord.Client {
     return guild.channels.cache.find(
       (c) =>
         (c.type === Discord.ChannelType.GuildText || c.type === Discord.ChannelType.GuildNews) &&
-        (c.id === channel || (c.name && c.name.toLowerCase() === channel.toLowerCase()))
+        (c.id === channel || (c.name && c.name.toLowerCase() === channel.toLowerCase())),
     );
   }
 
   async getRole(role, guild) {
     if (!role) return null;
     return guild.roles.cache.find(
-      (r) => r.id === role || (r.name && r.name.toLowerCase() === role.toLowerCase())
+      (r) => r.id === role || (r.name && r.name.toLowerCase() === role.toLowerCase()),
     );
   }
 
@@ -58,154 +79,108 @@ class Client extends Discord.Client {
     return guild.channels.cache.find(
       (c) =>
         c.type === Discord.ChannelType.GuildCategory &&
-        (c.id === category || (c.name && c.name.toLowerCase() === category.toLowerCase()))
+        (c.id === category || (c.name && c.name.toLowerCase() === category.toLowerCase())),
     );
   }
 
   async start(token) {
-    let tempCommandFiles = walk("./Commands");
+    const commandFiles = walk("./Commands");
 
-    if (cmdconfig.Suggestion.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "suggest.js");
-    }
+    const allCommands = commandFiles.map((file) => ({
+      file,
+      command: require(`../${file}`),
+    }));
 
-    if (cmdconfig.Suggestion.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "suggestadmin.js");
-    }
+    const enabledCommands = allCommands.filter(({ command }) => {
+      const matchingConfig = Object.values(cmdconfig).find(
+        (entry) =>
+          entry &&
+          typeof entry === "object" &&
+          entry.Command &&
+          String(entry.Command).toLowerCase() === String(command.name).toLowerCase(),
+      );
 
-    if (cmdconfig.Help.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "help.js");
-    }
+      if (!matchingConfig) {
+        return true;
+      }
 
-    if (cmdconfig.Info.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "info.js");
-    }
-
-    if (cmdconfig.OpenTicket.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "ticket.js");
-    }
-
-    if (cmdconfig.CloseTicket.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "close.js");
-    }
-
-    if (cmdconfig.Embed.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "embed.js");
-    }
-
-    if (cmdconfig.Translate.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "translate.js");
-    }
-
-    if (cmdconfig.UserInfo.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "userinfo.js");
-    }
-
-    if (cmdconfig.Ping.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "Ping.js");
-    }
-
-    if (cmdconfig.AddUser.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "addUser.js");
-    }
-
-    if (cmdconfig.RemoveUser.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "removeUser.js");
-    }    
-
-    if (cmdconfig.ForceAddUser.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "forceaddUser.js");
-    }   
-
-    if (cmdconfig.Profile.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "profile.js");
-    }    
-
-    if (cmdconfig.Settings.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "settings.js");
-    }    
-
-    if (cmdconfig.Mod.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "mod.js");
-    }    
-
-    const commandFiles = tempCommandFiles;
-    const commands = commandFiles.map((file) => require(`../${file}`));
-
-    console.log(`\u001b[33m`, "――――――――――――――――――――――――――――――――――――――――――――");
-
-    commands.forEach((cmd) => {
-      console.log(`\u001b[32m`, `[CMD]`, `\u001b[37;1m`, `${cmd.name}`, `\u001b[32;1m`, "Loaded");
-      this.commands.set(cmd.name, cmd);
+      return matchingConfig.Enabled !== false;
     });
 
-    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Commands ▬▬▬▬▬▬▬");
+    section("Commands");
+
+    enabledCommands.forEach(({ command, file }) => {
+      console.log(
+        `${c.green}✓${c.reset} ${c.white}${command.name}${c.reset} ${c.gray}(${path.basename(file)})${c.reset}`,
+      );
+      this.commands.set(command.name, command);
+    });
 
     if (supportbot.General.Addons.Enabled) {
       const addonFiles = fs.readdirSync("./Addons").filter((file) => file.endsWith(".js"));
 
-      const addons = addonFiles.map((file) => {
-        const addon = require(`../Addons/${file}`);
-        addon.name = file.split(".")[0];
-        return addon;
+      section("Addons");
+
+      addonFiles.forEach((file) => {
+        let addon = require(`../Addons/${file}`);
+        
+        // Handle single or multiple addons per file
+        const addonArray = Array.isArray(addon) ? addon : [addon];
+        
+        addonArray.forEach((item, index) => {
+          // If name is missing, use filename (handling index for arrays)
+          if (!item.name) {
+             item.name = index === 0 ? file.split(".")[0] : `${file.split(".")[0]}_${index}`;
+          }
+
+          console.log(`${c.green}✓${c.reset} ${c.white}${item.name}${c.reset}`);
+
+          if (item instanceof Command) {
+            this.commands.set(item.name, item);
+          }
+
+          if (item.events && Array.isArray(item.events)) {
+            item.events.forEach((event) => {
+              if (event instanceof Event) {
+                this.on(event.event, (...args) => event.run(this, ...args));
+              }
+            });
+          }
+          
+          // If it's a direct Event instance
+          if (item instanceof Event) {
+            this.on(item.event, (...args) => item.run(this, ...args));
+          }
+        });
       });
-
-      console.log("   ");
-      console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
-
-      addons.forEach((addon) => {
-        console.log(
-          `\u001b[32m`,
-          `[ADDON]`,
-          `\u001b[37;1m`,
-          `${addon.name}`,
-          `\u001b[32;1m`,
-          "Loaded"
-        );
-
-        if (addon instanceof Command) {
-          this.commands.set(addon.name, addon);
-        }
-
-        if (addon.events && Array.isArray(addon.events)) {
-          addon.events.forEach((event) => {
-            if (event instanceof Event) {
-              this.on(event.event, (...args) => event.run(this, ...args));
-            }
-          });
-        }
-      });
-
-      console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
     }
 
-    this.once("ready", async () => {
+    this.once("clientReady", async () => {
       await this.guilds.cache.first()?.commands.set(this.commands);
+
       console.log(
-        "\u001b[32m",
-        `[SUCCESS]`,
-        `\u001b[37;1m`,
-        `Slash Commands Registered for ${this.guilds.cache.first().name}`
+        `\n${c.green}✓${c.reset} ${c.white}Slash Commands Registered${c.reset} ${c.gray}for ${this.guilds.cache.first().name}${c.reset}`,
       );
     });
 
-    console.log("   ");
-    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
+    section("Events");
 
-    fs.readdirSync("./Events").filter((file) => file.endsWith(".js")).forEach((file) => {
-      const event = require(`../Events/${file}`);
-      console.log(`\u001b[32m`, `[EVENT]`, `\u001b[37;1m`, `${event.event}`, `\u001b[32;1m`, "Loaded");
-      this.on(event.event, (...args) => event.run(this, ...args));
-    });
+    fs.readdirSync("./Events")
+      .filter((file) => file.endsWith(".js"))
+      .forEach((file) => {
+        const event = require(`../Events/${file}`);
+        console.log(
+          `${c.green}✓${c.reset} ${c.white}${event.event}${c.reset} ${c.gray}(${file})${c.reset}`,
+        );
+        this.on(event.event, (...args) => event.run(this, ...args));
+      });
+
+    console.log("");
 
-    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
     if (process.argv[2] !== "test") {
       await this.login(token);
     } else {
-      console.log(
-        `\u001b[31;1m`,
-        "RUNNING IN TEST MODE, IF NOT INTENDED, PLEASE USE npm start"
-      );
+      console.log(`${c.red}RUNNING IN TEST MODE, IF NOT INTENDED, PLEASE USE npm start${c.reset}`);
     }
   }
 }

Structures/Database.js

@@ -1,211 +1,418 @@
 // SupportBot | Emerald Services
-// Database Structure
-
 const Database = require("better-sqlite3");
 const path = require("path");
 
 const db = new Database(path.join(__dirname, "../Data/supportbot.db"));
 
-// ----- Core tables -----
-db.prepare(`
+db.prepare(
+  `
   CREATE TABLE IF NOT EXISTS suggestions (
     thread_id TEXT PRIMARY KEY,
     author_id TEXT,
-    text      TEXT,
-    status    TEXT DEFAULT 'Created'
+    text TEXT,
+    status TEXT DEFAULT 'Created'
   )
-`).run();
+`,
+).run();
 
-db.prepare(`
+db.prepare(
+  `
   CREATE TABLE IF NOT EXISTS profiles (
-    user_id   TEXT PRIMARY KEY,
-    bio       TEXT,
-    timezone  TEXT,
+    user_id TEXT PRIMARY KEY,
+    bio TEXT,
+    timezone TEXT,
     clockedIn INTEGER DEFAULT 0
   )
-`).run();
+`,
+).run();
 
-db.prepare(`
+db.prepare(
+  `
   CREATE TABLE IF NOT EXISTS tickets (
-    ticket_id      TEXT PRIMARY KEY,
-    user_id        TEXT,
-    status         TEXT DEFAULT 'open',
-    created_at     INTEGER,
-    updated_at     INTEGER,
-    subject        TEXT,
-    description    TEXT
+    ticket_id TEXT PRIMARY KEY,
+    user_id TEXT,
+    status TEXT DEFAULT 'open',
+    created_at INTEGER,
+    updated_at INTEGER,
+    subject TEXT,
+    description TEXT
   )
-`).run();
+`,
+).run();
 
-try {
-  db.prepare("ALTER TABLE tickets ADD COLUMN voiceChannelId TEXT").run();
-} catch (e) {
-  if (!String(e).includes("duplicate column name")) {
-    throw e;
+// Safe column upgrades
+const safeAlter = (sql) => {
+  try {
+    db.prepare(sql).run();
+  } catch (e) {
+    if (!String(e).includes("duplicate column name")) throw e;
   }
-}
+};
 
-db.prepare(`
+safeAlter(`ALTER TABLE tickets ADD COLUMN voiceChannelId TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN department TEXT DEFAULT 'general'`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN priority TEXT DEFAULT 'medium'`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiModeEnabled INTEGER DEFAULT 0`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiChannelId TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiType TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiEnabledBy TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiEnabledAt INTEGER`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN questionAnswers TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN ticketName TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN ticketNumber TEXT`);
+
+db.prepare(
+  `
   CREATE TABLE IF NOT EXISTS ticket_panel (
     id INTEGER PRIMARY KEY AUTOINCREMENT,
     message_id TEXT,
     channel_id TEXT,
     created_at INTEGER
   )
-`).run();
+`,
+).run();
 
-db.prepare(`
+db.prepare(
+  `
   CREATE TABLE IF NOT EXISTS ticket_users (
     ticket_id TEXT,
-    user_id   TEXT,
+    user_id TEXT,
     PRIMARY KEY(ticket_id, user_id)
   )
-`).run();
+`,
+).run();
 
-/* ---- NEW table for global bot settings ---- */
-db.prepare(`
+db.prepare(
+  `
   CREATE TABLE IF NOT EXISTS settings (
-    id   INTEGER PRIMARY KEY,
+    id INTEGER PRIMARY KEY,
     data TEXT
   )
-`).run();
+`,
+).run();
+
+function ensureProfile(userId) {
+  const existing = db
+    .prepare(
+      `
+    SELECT user_id FROM profiles WHERE user_id = ?
+  `,
+    )
+    .get(userId);
+
+  if (!existing) {
+    db.prepare(
+      `
+      INSERT INTO profiles (user_id, bio, timezone, clockedIn)
+      VALUES (?, '', '', 0)
+    `,
+    ).run(userId);
+  }
+}
+
+function normaliseTicketRow(row) {
+  if (!row) return null;
+
+  let questionAnswers = [];
+
+  if (row.questionAnswers) {
+    try {
+      questionAnswers = JSON.parse(row.questionAnswers);
+    } catch {
+      questionAnswers = [];
+    }
+  }
+
+  return {
+    ...row,
+    aiModeEnabled: Boolean(row.aiModeEnabled),
+    clockedIn:
+      row.clockedIn !== undefined ? Boolean(row.clockedIn) : row.clockedIn,
+    questionAnswers,
+  };
+}
 
 module.exports = {
-  // ----- Suggestions -----
-  addSuggestion(threadId, authorId, text) {
-    db.prepare(`
-      INSERT INTO suggestions (thread_id, author_id, text)
-      VALUES (@threadId, @authorId, @text)
-      ON CONFLICT(thread_id) DO NOTHING
-    `).run({ threadId, authorId, text });
-  },
-
-  setSuggestionStatus(threadId, status) {
-    db.prepare(`
-      UPDATE suggestions SET status=@status WHERE thread_id=@threadId
-    `).run({ threadId, status });
-  },
-
-  getSuggestion(threadId) {
-    return db.prepare(`
-      SELECT * FROM suggestions WHERE thread_id=@threadId
-    `).get({ threadId });
-  },
-
-  // ----- Profiles -----
-  getProfile(userId) {
-    const row = db.prepare(`SELECT * FROM profiles WHERE user_id=?`).get(userId);
-    if (!row) {
-      db.prepare(`
-        INSERT INTO profiles (user_id, bio, timezone, clockedIn)
-        VALUES (?, '', '', 0)
-      `).run(userId);
-      return { user_id: userId, bio: "", timezone: "", clockedIn: 0 };
-    }
-    return row;
-  },
-
-  updateProfile(userId, data) {
-    const { bio = "", timezone = "", clockedIn = 0 } = data;
-    db.prepare(`
-      INSERT INTO profiles (user_id, bio, timezone, clockedIn)
-      VALUES (@userId, @bio, @timezone, @clockedIn)
-      ON CONFLICT(user_id) DO UPDATE SET
-        bio       = excluded.bio,
-        timezone  = excluded.timezone,
-        clockedIn = excluded.clockedIn
-    `).run({ userId, bio, timezone, clockedIn });
-  },
-
-  setClockedIn(userId, value) {
-    db.prepare(`UPDATE profiles SET clockedIn=? WHERE user_id=?`)
-      .run(value ? 1 : 0, userId);
-  },
-
-  // ----- Tickets -----
   addTicket(ticket) {
     const now = Date.now();
-    db.prepare(`
-      INSERT INTO tickets (ticket_id, user_id, subject, description, created_at, updated_at)
-      VALUES (@ticket_id, @user_id, @subject, @description, @created_at, @updated_at)
+
+    db.prepare(
+      `
+      INSERT INTO tickets (
+        ticket_id,
+        user_id,
+        subject,
+        description,
+        created_at,
+        updated_at,
+        department,
+        priority,
+        aiModeEnabled,
+        aiChannelId,
+        aiType,
+        aiEnabledBy,
+        aiEnabledAt,
+        questionAnswers,
+        ticketName,
+        ticketNumber
+      )
+      VALUES (
+        @ticket_id,
+        @user_id,
+        @subject,
+        @description,
+        @created_at,
+        @updated_at,
+        @department,
+        @priority,
+        @aiModeEnabled,
+        @aiChannelId,
+        @aiType,
+        @aiEnabledBy,
+        @aiEnabledAt,
+        @questionAnswers,
+        @ticketName,
+        @ticketNumber
+      )
       ON CONFLICT(ticket_id) DO NOTHING
-    `).run({
+    `,
+    ).run({
       ticket_id: ticket.id,
       user_id: ticket.user,
       subject: ticket.reason || "",
       description: ticket.description || "",
       created_at: now,
-      updated_at: now
+      updated_at: now,
+      department: ticket.department || "general",
+      priority: ticket.priority || "medium",
+      aiModeEnabled: ticket.aiModeEnabled ? 1 : 0,
+      aiChannelId: ticket.aiChannelId || null,
+      aiType: ticket.aiType || null,
+      aiEnabledBy: ticket.aiEnabledBy || null,
+      aiEnabledAt: ticket.aiEnabledAt || null,
+      questionAnswers: JSON.stringify(ticket.questionAnswers || []),
+      ticketName: ticket.name || null,
+      ticketNumber: ticket.number || null,
+    });
+  },
+
+  updateTicketQuestionAnswers(ticketId, questionAnswers = []) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET questionAnswers=@questionAnswers, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      questionAnswers: JSON.stringify(questionAnswers),
+      updatedAt: Date.now(),
     });
   },
 
   updateTicketVoice(ticketId, voiceChannelId) {
-    db.prepare(`
-      UPDATE tickets SET voiceChannelId=@voiceChannelId, updated_at=@updatedAt WHERE ticket_id=@ticketId
-    `).run({ ticketId, voiceChannelId, updatedAt: Date.now() });
-  },
-
-  getTicketVoice(ticketId) {
-    return db.prepare(`SELECT voiceChannelId FROM tickets WHERE ticket_id=?`).get(ticketId);
-  },
-
-  deleteTicketVoice(ticketId) {
-    db.prepare(`
-      UPDATE tickets SET voiceChannelId=NULL, updated_at=@updatedAt WHERE ticket_id=@ticketId
-    `).run({ ticketId, updatedAt: Date.now() });
+    db.prepare(
+      `
+      UPDATE tickets
+      SET voiceChannelId=@voiceChannelId, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      voiceChannelId,
+      updatedAt: Date.now(),
+    });
   },
 
   updateTicketStatus(ticketId, status) {
-    db.prepare(`
-      UPDATE tickets SET status=@status, updated_at=@updatedAt WHERE ticket_id=@ticketId
-    `).run({ status, updatedAt: Date.now(), ticketId });
+    db.prepare(
+      `
+      UPDATE tickets
+      SET status=@status, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      status,
+      updatedAt: Date.now(),
+      ticketId,
+    });
+  },
+
+  updateTicketDepartment(ticketId, department) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET department=@department, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      department,
+      updatedAt: Date.now(),
+    });
+  },
+
+  updateTicketPriority(ticketId, priority) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET priority=@priority, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      priority,
+      updatedAt: Date.now(),
+    });
+  },
+
+  setTicketAIState(ticketId, aiState = {}) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET
+        aiModeEnabled=@aiModeEnabled,
+        aiChannelId=@aiChannelId,
+        aiType=@aiType,
+        aiEnabledBy=@aiEnabledBy,
+        aiEnabledAt=@aiEnabledAt,
+        updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      aiModeEnabled: aiState.enabled ? 1 : 0,
+      aiChannelId: aiState.aiChannelId || null,
+      aiType: aiState.aiType || null,
+      aiEnabledBy: aiState.enabledBy || null,
+      aiEnabledAt: aiState.enabledAt
+        ? new Date(aiState.enabledAt).getTime()
+        : aiState.enabled
+          ? Date.now()
+          : null,
+      updatedAt: Date.now(),
+    });
+  },
+
+  enableTicketAI(
+    ticketId,
+    aiChannelId = null,
+    aiType = null,
+    enabledBy = null,
+  ) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET
+        aiModeEnabled=1,
+        aiChannelId=@aiChannelId,
+        aiType=@aiType,
+        aiEnabledBy=@aiEnabledBy,
+        aiEnabledAt=@aiEnabledAt,
+        updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      aiChannelId,
+      aiType,
+      aiEnabledBy,
+      aiEnabledAt: Date.now(),
+      updatedAt: Date.now(),
+    });
+  },
+
+  disableTicketAI(ticketId) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET
+        aiModeEnabled=0,
+        updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      updatedAt: Date.now(),
+    });
   },
 
   getTicket(ticketId) {
-    return db.prepare(`
+    const row = db
+      .prepare(
+        `
       SELECT * FROM tickets WHERE ticket_id=@ticketId
-    `).get({ ticketId });
+    `,
+      )
+      .get({ ticketId });
+
+    return normaliseTicketRow(row);
+  },
+
+  getTicketByAIChannel(aiChannelId) {
+    const row = db
+      .prepare(
+        `
+      SELECT * FROM tickets WHERE aiChannelId=@aiChannelId LIMIT 1
+    `,
+      )
+      .get({ aiChannelId });
+
+    return normaliseTicketRow(row);
   },
 
   getAllTickets() {
-    return db.prepare(`SELECT * FROM tickets`).all();
+    return db.prepare(`SELECT * FROM tickets`).all().map(normaliseTicketRow);
   },
 
   saveTicketPanel(messageId, channelId) {
-    db.prepare(`
+    db.prepare(
+      `
       INSERT INTO ticket_panel (message_id, channel_id, created_at)
       VALUES (@messageId, @channelId, @createdAt)
-    `).run({ messageId, channelId, createdAt: Date.now() });
+    `,
+    ).run({ messageId, channelId, createdAt: Date.now() });
   },
 
   getTicketPanel() {
-    return db.prepare(`
+    return db
+      .prepare(
+        `
       SELECT * FROM ticket_panel ORDER BY id DESC LIMIT 1
-    `).get();
+    `,
+      )
+      .get();
   },
 
-  // ----- Ticket participants -----
   addUserToTicket(ticketId, userId) {
-    db.prepare(`
+    db.prepare(
+      `
       INSERT INTO ticket_users (ticket_id, user_id)
       VALUES (?, ?)
       ON CONFLICT(ticket_id, user_id) DO NOTHING
-    `).run(ticketId, userId);
+    `,
+    ).run(ticketId, userId);
   },
 
   removeUserFromTicket(ticketId, userId) {
-    db.prepare(`
+    db.prepare(
+      `
       DELETE FROM ticket_users WHERE ticket_id=? AND user_id=?
-    `).run(ticketId, userId);
+    `,
+    ).run(ticketId, userId);
   },
 
   getTicketUsers(ticketId) {
-    return db.prepare(`
+    return db
+      .prepare(
+        `
       SELECT user_id FROM ticket_users WHERE ticket_id=?
-    `).all(ticketId).map(r => r.user_id);
+    `,
+      )
+      .all(ticketId)
+      .map((r) => r.user_id);
   },
 
-  // ----- Global Settings -----
   getSettings() {
     const row = db.prepare(`SELECT data FROM settings WHERE id=1`).get();
     if (!row) return {};
@@ -216,12 +423,52 @@ module.exports = {
     }
   },
 
+  getProfile(userId) {
+    ensureProfile(userId);
+
+    const row = db
+      .prepare(
+        `
+      SELECT * FROM profiles WHERE user_id = ?
+    `,
+      )
+      .get(userId);
+
+    if (!row) {
+      return {
+        user_id: userId,
+        bio: "",
+        timezone: "",
+        clockedIn: false,
+      };
+    }
+
+    return {
+      ...row,
+      clockedIn: Boolean(row.clockedIn),
+    };
+  },
+
+  setClockedIn(userId, clockedIn) {
+    ensureProfile(userId);
+
+    db.prepare(
+      `
+      UPDATE profiles
+      SET clockedIn = ?
+      WHERE user_id = ?
+    `,
+    ).run(clockedIn ? 1 : 0, userId);
+  },
+
   saveSettings(obj) {
     const data = JSON.stringify(obj);
-    db.prepare(`
+    db.prepare(
+      `
       INSERT INTO settings (id, data)
       VALUES (1, @data)
       ON CONFLICT(id) DO UPDATE SET data = excluded.data
-    `).run({ data });
-  }
+    `,
+    ).run({ data });
+  },
 };

Structures/TicketManager.js

@@ -0,0 +1,636 @@
+const fs = require("fs");
+const path = require("path");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const db = require("./Database.js");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+function escapeHtml(str = "") {
+  return String(str)
+    .replace(/&/g, "&")
+    .replace(/</g, "&lt;")
+    .replace(/>/g, "&gt;")
+    .replace(/"/g, "&quot;");
+}
+
+function parseMarkdown(content = "") {
+  let safe = escapeHtml(content);
+
+  safe = safe.replace(/```([\s\S]*?)```/g, "<pre><code>$1</code></pre>");
+  safe = safe.replace(/`(.*?)`/g, "<code>$1</code>");
+  safe = safe.replace(/\*\*(.*?)\*\*/g, "<strong>$1</strong>");
+  safe = safe.replace(/\*(.*?)\*/g, "<em>$1</em>");
+  safe = safe.replace(/_(.*?)_/g, "<em>$1</em>");
+  safe = safe.replace(
+    /\[(.*?)\]\((.*?)\)/g,
+    '<a href="$2" target="_blank" rel="noopener noreferrer">$1</a>',
+  );
+
+  return safe.replace(/\n/g, "<br>");
+}
+
+function formatDate(iso) {
+  try {
+    return new Date(iso).toLocaleString("en-GB", {
+      dateStyle: "medium",
+      timeStyle: "short",
+    });
+  } catch {
+    return iso;
+  }
+}
+
+function getFileTypeInfo(att) {
+  const fileName = String(att.name || "attachment").toLowerCase();
+
+  if (/\.(png|jpg|jpeg|gif|webp|bmp|svg)$/i.test(fileName)) {
+    return "image";
+  }
+
+  if (/\.(mp4|webm|mov|m4v)$/i.test(fileName)) {
+    return "video";
+  }
+
+  if (/\.(mp3|wav|ogg|m4a|flac)$/i.test(fileName)) {
+    return "audio";
+  }
+
+  return "file";
+}
+
+function renderAttachment(att) {
+  const url = escapeHtml(att.url || "");
+  const name = escapeHtml(att.name || "attachment");
+  const type = getFileTypeInfo(att);
+
+  if (type === "image") {
+    return `
+      <div class="attachment">
+        <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+        <div class="attachment-preview attachment-image">
+          <img src="${url}" alt="${name}" loading="lazy">
+        </div>
+      </div>
+    `;
+  }
+
+  if (type === "video") {
+    return `
+      <div class="attachment">
+        <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+        <div class="attachment-preview">
+          <video controls preload="metadata">
+            <source src="${url}">
+          </video>
+        </div>
+      </div>
+    `;
+  }
+
+  if (type === "audio") {
+    return `
+      <div class="attachment">
+        <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+        <div class="attachment-preview">
+          <audio controls preload="metadata">
+            <source src="${url}">
+          </audio>
+        </div>
+      </div>
+    `;
+  }
+
+  return `
+    <div class="attachment">
+      <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+    </div>
+  `;
+}
+
+function renderEmbeds(embeds = []) {
+  return embeds
+    .map((embed) => {
+      const fields = (embed.fields || [])
+        .map(
+          (field) => `
+            <div class="embed-field">
+              <div class="embed-field-name">${escapeHtml(field.name || "Field")}</div>
+              <div class="embed-field-value">${parseMarkdown(field.value || "")}</div>
+            </div>
+          `,
+        )
+        .join("");
+
+      return `
+        <div class="discord-embed">
+          ${embed.title ? `<div class="discord-embed-title">${escapeHtml(embed.title)}</div>` : ""}
+          ${embed.description ? `<div class="discord-embed-description">${parseMarkdown(embed.description)}</div>` : ""}
+          ${fields}
+        </div>
+      `;
+    })
+    .join("");
+}
+
+function createTranscriptHTML(ticket, reason) {
+  return `<!DOCTYPE html>
+<html lang="en">
+<head>
+  <meta charset="UTF-8">
+  <meta name="viewport" content="width=device-width, initial-scale=1.0">
+  <title>Transcript - ${escapeHtml(ticket.name)}</title>
+  <style>
+    :root {
+      --bg: #0b0f14;
+      --panel: #111821;
+      --panel-2: #182230;
+      --panel-3: #1d2938;
+      --border: #283548;
+      --text: #e6edf3;
+      --muted: #9fb0c3;
+      --accent: #22c55e;
+      --accent-soft: rgba(34, 197, 94, 0.12);
+      --code: #0f1720;
+    }
+
+    * {
+      box-sizing: border-box;
+    }
+
+    html, body {
+      margin: 0;
+      padding: 0;
+      background: var(--bg);
+      color: var(--text);
+      font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
+    }
+
+    body {
+      padding: 32px 20px;
+    }
+
+    .page {
+      max-width: 1100px;
+      margin: 0 auto;
+    }
+
+    .header {
+      background: var(--panel);
+      border: 1px solid var(--border);
+      border-radius: 16px;
+      padding: 24px;
+      margin-bottom: 18px;
+    }
+
+    .header-top {
+      display: flex;
+      justify-content: space-between;
+      align-items: flex-start;
+      gap: 16px;
+      flex-wrap: wrap;
+    }
+
+    .title-wrap h1 {
+      margin: 0;
+      font-size: 1.8rem;
+      line-height: 1.2;
+      font-weight: 800;
+      letter-spacing: -0.02em;
+    }
+
+    .title-wrap p {
+      margin: 8px 0 0;
+      color: var(--muted);
+      font-size: 0.98rem;
+    }
+
+    .badge {
+      display: inline-flex;
+      align-items: center;
+      gap: 8px;
+      background: var(--accent-soft);
+      color: #8df0ad;
+      border: 1px solid rgba(34, 197, 94, 0.25);
+      padding: 8px 12px;
+      border-radius: 999px;
+      font-size: 0.9rem;
+      font-weight: 700;
+      white-space: nowrap;
+    }
+
+    .meta-grid {
+      margin-top: 18px;
+      display: grid;
+      grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
+      gap: 12px;
+    }
+
+    .meta-card {
+      background: var(--panel-2);
+      border: 1px solid var(--border);
+      border-radius: 12px;
+      padding: 14px;
+    }
+
+    .meta-label {
+      color: var(--muted);
+      font-size: 0.82rem;
+      margin-bottom: 6px;
+      text-transform: uppercase;
+      letter-spacing: 0.08em;
+      font-weight: 700;
+    }
+
+    .meta-value {
+      font-size: 0.98rem;
+      font-weight: 600;
+      word-break: break-word;
+    }
+
+    .messages-wrap {
+      background: var(--panel);
+      border: 1px solid var(--border);
+      border-radius: 16px;
+      overflow: hidden;
+    }
+
+    .messages-header {
+      padding: 18px 20px;
+      border-bottom: 1px solid var(--border);
+      background: var(--panel-2);
+      font-weight: 800;
+      font-size: 1rem;
+    }
+
+    .message {
+      display: flex;
+      gap: 14px;
+      padding: 18px 20px;
+      border-bottom: 1px solid var(--border);
+    }
+
+    .message:last-child {
+      border-bottom: none;
+    }
+
+    .avatar {
+      width: 42px;
+      height: 42px;
+      min-width: 42px;
+      border-radius: 50%;
+      object-fit: cover;
+      background: var(--panel-3);
+      border: 1px solid var(--border);
+    }
+
+    .message-body {
+      min-width: 0;
+      flex: 1;
+    }
+
+    .message-header {
+      display: flex;
+      align-items: baseline;
+      gap: 10px;
+      flex-wrap: wrap;
+      margin-bottom: 8px;
+    }
+
+    .username {
+      font-weight: 800;
+      color: var(--text);
+      font-size: 0.98rem;
+    }
+
+    .userid {
+      color: var(--muted);
+      font-size: 0.8rem;
+      font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
+    }
+
+    .timestamp {
+      color: var(--muted);
+      font-size: 0.82rem;
+      margin-left: auto;
+    }
+
+    .content {
+      color: var(--text);
+      font-size: 0.96rem;
+      line-height: 1.6;
+      word-break: break-word;
+    }
+
+    .content:empty {
+      display: none;
+    }
+
+    .discord-embed {
+      margin-top: 12px;
+      background: var(--panel-2);
+      border: 1px solid var(--border);
+      border-left: 4px solid var(--accent);
+      border-radius: 10px;
+      padding: 12px 14px;
+    }
+
+    .discord-embed-title {
+      font-weight: 800;
+      margin-bottom: 6px;
+    }
+
+    .discord-embed-description {
+      color: var(--text);
+      line-height: 1.5;
+    }
+
+    .embed-field {
+      margin-top: 10px;
+      padding-top: 10px;
+      border-top: 1px solid rgba(255,255,255,0.06);
+    }
+
+    .embed-field-name {
+      font-weight: 700;
+      margin-bottom: 4px;
+    }
+
+    .embed-field-value {
+      color: var(--text);
+      line-height: 1.5;
+    }
+
+    .attachment {
+      margin-top: 12px;
+      background: var(--panel-2);
+      border: 1px solid var(--border);
+      border-radius: 12px;
+      padding: 12px;
+    }
+
+    .attachment-file {
+      display: inline-block;
+      color: #8fd9a8;
+      text-decoration: none;
+      font-weight: 700;
+      word-break: break-word;
+    }
+
+    .attachment-file:hover {
+      text-decoration: underline;
+    }
+
+    .attachment-preview {
+      margin-top: 10px;
+    }
+
+    .attachment-preview img,
+    .attachment-preview video {
+      width: 100%;
+      max-width: 560px;
+      border-radius: 10px;
+      border: 1px solid var(--border);
+      display: block;
+      background: #0a0f15;
+    }
+
+    .attachment-preview audio {
+      width: 100%;
+      max-width: 560px;
+      display: block;
+    }
+
+    code {
+      background: var(--code);
+      border: 1px solid var(--border);
+      padding: 2px 6px;
+      border-radius: 6px;
+      font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
+      font-size: 0.9em;
+    }
+
+    pre {
+      background: var(--code);
+      border: 1px solid var(--border);
+      padding: 12px;
+      border-radius: 10px;
+      overflow-x: auto;
+      white-space: pre-wrap;
+      word-break: break-word;
+    }
+
+    pre code {
+      background: transparent;
+      border: none;
+      padding: 0;
+    }
+
+    a {
+      color: #8fd9ff;
+    }
+
+    .empty-state {
+      padding: 24px 20px;
+      color: var(--muted);
+    }
+
+    @media (max-width: 700px) {
+      body {
+        padding: 18px 12px;
+      }
+
+      .header,
+      .messages-wrap {
+        border-radius: 12px;
+      }
+
+      .message {
+        padding: 14px;
+      }
+
+      .timestamp {
+        width: 100%;
+        margin-left: 0;
+      }
+    }
+  </style>
+</head>
+<body>
+  <div class="page">
+    <section class="header">
+      <div class="header-top">
+        <div class="title-wrap">
+          <h1>Ticket Transcript</h1>
+          <p>Exported conversation log for support ticket <strong>${escapeHtml(ticket.name)}</strong></p>
+        </div>
+        <div class="badge">Closed Transcript</div>
+      </div>
+
+      <div class="meta-grid">
+        <div class="meta-card">
+          <div class="meta-label">Channel</div>
+          <div class="meta-value">${escapeHtml(ticket.name)}</div>
+        </div>
+        <div class="meta-card">
+          <div class="meta-label">Ticket ID</div>
+          <div class="meta-value">${escapeHtml(ticket.id)}</div>
+        </div>
+        <div class="meta-card">
+          <div class="meta-label">Message Count</div>
+          <div class="meta-value">${ticket.messages.length}</div>
+        </div>
+        <div class="meta-card">
+          <div class="meta-label">Close Reason</div>
+          <div class="meta-value">${escapeHtml(reason || "No Reason Provided.")}</div>
+        </div>
+      </div>
+    </section>
+
+    <section class="messages-wrap">
+      <div class="messages-header">Messages</div>
+      ${
+        ticket.messages.length
+          ? ticket.messages
+              .map(
+                (msg) => `
+        <article class="message">
+          <img src="${escapeHtml(msg.avatar || "")}" alt="Avatar" class="avatar">
+          <div class="message-body">
+            <div class="message-header">
+              <span class="username">${escapeHtml(msg.username || "Unknown User")}</span>
+              <span class="userid">${escapeHtml(msg.userId || "Unknown ID")}</span>
+              <span class="timestamp">${formatDate(msg.timestamp)}</span>
+            </div>
+
+            <div class="content">${parseMarkdown(msg.content || "")}</div>
+
+            ${renderEmbeds(msg.embeds || [])}
+            ${(msg.attachments || []).map(renderAttachment).join("")}
+          </div>
+        </article>
+      `,
+              )
+              .join("")
+          : `<div class="empty-state">No messages were found in this ticket.</div>`
+      }
+    </section>
+  </div>
+</body>
+</html>`;
+}
+
+async function createTranscript(interaction, ticket, reason) {
+  const { getChannel } = interaction.client;
+
+  const transcriptChannel = await getChannel(
+    supportbot.Ticket.Log.TicketDataLog,
+    interaction.guild,
+  );
+
+  if (!transcriptChannel) {
+    throw new Error("Transcript log channel missing or inaccessible.");
+  }
+
+  let allMessages = [];
+  let lastId = null;
+
+  while (true) {
+    const options = { limit: 100 };
+    if (lastId) options.before = lastId;
+
+    const messages = await interaction.channel.messages.fetch(options);
+    if (messages.size === 0) break;
+
+    allMessages = [...allMessages, ...messages.values()];
+    lastId = messages.last().id;
+
+    if (messages.size < 100) break;
+  }
+
+  allMessages.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
+
+  const transcriptData = allMessages.map((msg) => ({
+    content: msg.content || "",
+    username: msg.author.username,
+    userId: msg.author.id,
+    avatar: msg.author.displayAvatarURL({ extension: "png", size: 128 }),
+    timestamp: msg.createdAt.toISOString(),
+    attachments: Array.from(msg.attachments.values()).map((att) => ({
+      url: att.url,
+      name: att.name || "attachment",
+      contentType: att.contentType || null,
+      size: att.size || 0,
+    })),
+    embeds: msg.embeds.map((embed) => ({
+      title: embed.title || "",
+      description: embed.description || "",
+      fields: embed.fields || [],
+    })),
+  }));
+
+  if (typeof db.updateTicketStatus === "function") {
+    db.updateTicketStatus(interaction.channel.id, "closed");
+  }
+
+  const ticketUserId = ticket.user_id || ticket.user;
+  const tUser =
+    interaction.client.users.cache.get(ticketUserId) ||
+    (ticketUserId
+      ? await interaction.client.users.fetch(ticketUserId).catch(() => null)
+      : null);
+
+  const transcriptEmbed = new Discord.EmbedBuilder()
+    .setTitle(msgconfig.TicketLog.Title)
+    .setColor(msgconfig.TicketLog.Colour)
+    .setFooter({
+      text: supportbot.Embed.Footer,
+      iconURL: interaction.user.displayAvatarURL(),
+    })
+    .setDescription(
+      `> **Ticket:** ${interaction.channel.name} (\`${interaction.channel.id}\`)\n` +
+        `> **User:** ${tUser?.tag || "Unknown User"} (\`${tUser?.id || ticketUserId || "Unknown"}\`)\n` +
+        `> **Closed by:** <@${interaction.user.id}>\n` +
+        `> **Message Count:** ${transcriptData.length}`,
+    )
+    .addFields({
+      name: "Reason",
+      value: `\`\`\`${reason || "No Reason Provided."}\`\`\``,
+      inline: false,
+    });
+
+  const transcriptDir = path.join(process.cwd(), "./Data/Transcripts");
+  if (!fs.existsSync(transcriptDir)) {
+    fs.mkdirSync(transcriptDir, { recursive: true });
+  }
+
+  const htmlFileName = `${interaction.channel.id}-transcript.html`;
+  const htmlPath = path.join(transcriptDir, htmlFileName);
+
+  const html = createTranscriptHTML(
+    {
+      id: interaction.channel.id,
+      name: interaction.channel.name,
+      messages: transcriptData,
+    },
+    reason,
+  );
+
+  fs.writeFileSync(htmlPath, html, "utf8");
+
+  await transcriptChannel.send({
+    embeds: [transcriptEmbed],
+    files: [
+      new Discord.AttachmentBuilder(htmlPath, {
+        name: `SPOILER_${htmlFileName}`,
+      }),
+    ],
+  });
+
+  return { htmlPath };
+}
+
+module.exports = {
+  createTranscript,
+};

index.js

@@ -8,9 +8,10 @@
 //           Installed with MIT License
 //
 //           Discord Support: https://emeraldsrv.dev/discord
-//           Community Resources: https://emeraldsrv.dev/resources
+//           Community Resources: https://community.emeraldsrv.dev
 
 const fs = require("fs");
+const path = require("path");
 
 const yaml = require("js-yaml");
 const supportbot = yaml.load(
@@ -22,15 +23,60 @@ const client = new Client({
   intents: ['Guilds', 'GuildMembers', 'GuildMessages', 'MessageContent']
 });
 
+const APIServer = require("./API/server.js");
+
 client.start(supportbot.General.Token);
 
-
-
-
-
-
-
-
+client.once('ready', () => {
+    const api = new APIServer(client);
+    api.start();
+});
+
+// SupportBot - New Logging System
+
+const logTypes = ["Output", "Warn", "Error"];
+
+if (!fs.existsSync("./Logs")) {
+  fs.mkdirSync("./Logs");
+}
+logTypes.forEach((type) => {
+  const dir = `./Logs/${type}`;
+  if (!fs.existsSync(dir)) {
+    fs.mkdirSync(dir);
+  }
+});
+
+function logToFile(type, data) {
+  const date = new Date().toISOString().split("T")[0];
+  const file = path.join(`./Logs/${type}`, `${type}-${date}.log`);
+  fs.appendFileSync(file, `[${new Date().toISOString()}] ${data}\n`);
+}
+
+const origLog = console.log;
+console.log = (...args) => {
+  origLog(...args);
+  logToFile("Output", args.join(" "));
+};
+
+const origWarn = console.warn;
+console.warn = (...args) => {
+  origWarn(...args);
+  logToFile("Warn", args.join(" "));
+};
+
+const origError = console.error;
+console.error = (...args) => {
+  origError(...args);
+  logToFile("Error", args.join(" "));
+};
+
+process.on("unhandledRejection", (reason) => {
+  console.error("Unhandled Rejection:", reason);
+});
+
+process.on("uncaughtException", (err) => {
+  console.error("Uncaught Exception:", err);
+});
 
 
 

package.json

@@ -1,6 +1,6 @@
 {
   "name": "supportbot",
-  "version": "8.3",
+  "version": "26.0.0-prerelease-1",
   "description": "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand.",
   "main": "index.js",
   "scripts": {
@@ -18,17 +18,21 @@
   },
   "homepage": "https://community.emeraldsrv.dev",
   "dependencies": {
-    "@paypal/checkout-server-sdk": "^1.0.3",
-    "@vitalets/google-translate-api": "^8.0.0",
+    "@vitalets/google-translate-api": "^9.2.1",
     "axios": "^1.7.2",
     "better-sqlite3": "^12.2.0",
+    "cors": "^2.8.6",
     "discord.js": "^14.13.0",
+    "express": "^5.2.1",
     "figlet": "^1.9.3",
+    "google-translate-api": "^2.3.0",
     "gradient-string": "^3.0.0",
     "js": "^0.1.0",
     "js-yaml": "^4.1.0",
     "moment": "^2.29.3",
     "ms": "^2.1.3",
-    "openai": "^4.50.0"
+    "openai": "^4.50.0",
+    "systeminformation": "^5.31.5",
+    "yaml": "^2.8.3"
   }
 }