SupportBot v5

#1 Discord Support System

SupportBot is a free & open source discord bot for your server that has the capability to control & manage your servers support.

Version	Supported	Status
1.x	🚫	Discontinued
2.x	🚫	Discontinued
3.x	✔️	Supported
4.x	✔️	Supported
5.x	✔️	Supported

Getting Started

Firstly you will need to download the resource, Once you have downloaded the resource open a new tab in your browser and go to https://discordapp.com/developers/applications/. Create a new application and then open your app and select bot and then create your bot. Copy the bot token and paste it where it says "token": "BOT TOKEN HERE", in the settings.json file.

Invite the bot

Head back to discord developers portal where your application is and head into the OAuth tab and select bot and then below select Administrator then copy the link and paste into your browser and it should as your to invite the bot to a server.

Help

If you don't understand something, you are experiencing problems, or you just need a gentle nudge in the right direction, please don't hesitate to join our official Emerald Services Server.

Configurating SupportBot

Once you have setup your discord application such as invited the bot and added your bot token to the settings.json we can begin configurating your bot. Firstly open up the settings.json file and you will see loads of different things to config. You will see the following below:

{
    "SupportBot": "v4.0.0",
    
    "token": "BOT_TOKEN_HERE",
    "prefix": "!",
    "botname": "SupportBot",
    "colour": "#13bd2a",
    "footer": "Support Bot, By Emerald Services",
    
    "BotStatus": "Support Bot",
    
    "staff": "Staff",
    "support": "Support",
    "everyone": "@everyone",
    "Auto_Role": "Member",
    
    "LINKS": {
        "Discord": "https://discord.gg/",
        "Twitter": "https://twitter.com/",
        "Website": "https://example.com/",
        "AddMore": "AddMoreIfYouWant"
    },
    
    "LINKS_TITLE": "SupportBot Links",

    "category": "Tickets",
    "Ticket_Message": "Your support ticket has been opened successfully\nPlease allow us some time to reach out to you.",
    "Ticket_Logs": "ticket-logs",
    "Default_Ticket_Reason": "No Subject",
    "Ticket_React_Message": ":mailbox: React to create your support ticket.",
    
    "Commands_Log_Title": "SupportBot Logs",
    "Command_Log_Channel": "command-logs",

    "Announcement_Title": "SupportBot Announcement",
    "Announcement_Channel": "announcements",
    "Announcement_Tag_Role": "@everyone",
    
    "Welcome_Message": "Welcome to the server!",
    "Welcome_Channel": "welcome",
    
    "Leave_Message": "Thank you for visiting us!",
    "Leave_Channel": "welcome",

    "Poll_Channel": "polls",
    "Poll_Title": "📊 Polls",
    "Reaction_Poll_1": "✅",
    "Reaction_Poll_2": "❎",
    
    "Suggestion_Title": "SupportBot Suggestions",
    "Suggestion_Channel": "suggestions",
    "suggestyes": "✅",
    "suggestno": "❎",
    
    "Report_Channel": "reports",
    "Report_Title": "SupportBot Report",
    

    "Announcement_Command": "announce",
    "Say_Command": "say",
    "Suggest_Command": "suggest",
    "Ping_Command": "ping",
    "Ticket_Command": "ticket",
    "Remove_Command": "remove",
    "Add_Command": "add",
    "Close_Command": "close",
    "Forceclose_Command": "forceclose",
    "Rename_Command": "rename",
    "Help_Command": "help",
    "Link_Command": "links",
    "Lockchat_Command": "lock",
    "UnLockchat_Command": "unlock",
    "Poll_Command": "poll",
    "Report_Command": "report"
}

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