SupportBot/Configs/supportbot.yml

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#
#           SupportBot created by Emerald Services
#           Installed with MIT License
#
#           Discord Support: https://emeraldsrv.dev/discord
#           Community Resources: https://emeraldsrv.dev/resources

SupportBot_Version: "7.5"

# -------------------------
#   General Configuration
# -------------------------

Name: "SupportBot"
Token: "BOT_TOKEN"

# -------------------------
#  Activity Configuration
# -------------------------

BotActivity: "Need Help? /ticket"

StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
# Set The ActivityType to "STREAMING" for a streaming status!

ActivityType: "PLAYING"
# Activity status can either be PLAYING, WATCHING, LISTENING or STREAMING.

# -------------------------
#  Embed Configuration
# -------------------------

EmbedColour: "#f74343"
EmbedFooter: "SupportBot | An Advanced Ticket System"

ErrorColour: "#d12519"
SuccessColour: "#04b545"
WarningColour: "#fca117"

# -------------------------
#  Information Configuration
# -------------------------

InfoTitle: "Information"
AboutMe: "Hi, I'm SupportBot an advanced discord ticket bot with 100% customization! [Download](https://emeraldsrv.dev/download)"

InfoButtonText: "Visit Site"
InfoURL: "https://emeraldsrv.dev"
InfoColour: "#f74343"

# -------------------------
#  Help Configuration
# -------------------------

SendHelpPage: "channel" # Set to channel or dm

# -------------------------
#  Role Configuration
# -------------------------

AutoRole: true
AutoRole_Role: "Member"

Staff: "Staff"
Admin: "Admin"
TicketBlackListRole: "Blacklisted"

# ----------------------------
#  Suggestions Configuration
# ----------------------------

SuggestionChannel: "suggestions"
SuggestionUpvote: "✅"
SuggestionDownvote: "❌"

# -------------------------
#  Tickets Configuration
# -------------------------

TicketCategory: "Tickets" # Only for tickets without a category
TicketPrefix: "ticket-" # The prefix for ticket channel names

TicketLog: "ticket-logs"
TranscriptLog: "transcripts"

DMTranscripts: true
TranscriptTitle: "Ticket Transcript"
TicketLog_Title: "Ticket Closed"
TicketBlackListMessage: "You are not allowed to open a ticket"

MaxAllowedTickets: 2

TicketSubject: "description"
# "description" will display the ticket reason within the channel description
# "embed" will display the ticket reason within the ticket embed

AllowTicketMentions: true
# Set to true to allow the ticket to mention the author and the support team.
# Set false to dis-allow mentions within tickets.

# --- Creation Config ---
#      --- Start ---

# Available Placeholders:

# %ticketusername% - User who created the ticket.
# <@%ticketauthor%> - Tags the user who created the ticket.
# <#%ticketid%> - Mentions the ticket channel.

Ticket_Title: "Server Support | %ticketusername%"
TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."

Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
NoTicketSubject: "No Reason Provided!"

TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"

AddedUser: "👍 <@%user%> has been added to this ticket"
RemovedUser: "👍 <@%user%> has been removed from this ticket"

# --- Buttons Config ---
#      --- Start ---

# Discord Button Colour Selection
# PRIMARY - Blue
# SECONDARY - Grey
# DANGER - Red
# SUCCESS - Green

LockTicketCategory: "Archive"

TicketCloseEmoji: "❌"
TicketDeleteEmoji: "⛔"
TicketLockEmoji: "🔒"

TicketCloseColour: "DANGER"
TicketDeleteColour: "DANGER"
TicketLockColour: "PRIMARY"

TranscriptSavedMessage: "📝 **Transcript Saved!**"
TicketLockMessage: "❌ **Ticket Locked!**"
TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.

# --- Departments Config ---
#     --- Start ---

TicketDepartments: true
# Delete the ticket if no department selected. TIME IN MINUTES
Timeout: 5
# Set to true to allow all staff to access the ticket
AllowAllStaff: false

# Ticket roles are the roles that will be able to gain access to tickets depending on what department has been chosen.

Departments:
  - title: "General Support"
    role: "Support"
    color: "PRIMARY"
    emoji: "1️⃣"
    category: "Tickets"
  - title: "Billing Support"
    role: "Support"
    color: "PRIMARY"
    emoji: "2️⃣"
    category: "Billing"
  - title: "Admin Team"
    role: "Admin"
    color: "PRIMARY"
    emoji: "3️⃣"
    category: "Tickets"

# --- Closing Config ---
#    --- Start ---

StaffOnly: true
ClosingTicket: ":warning: You have requested to close your support ticket."
ClosingConfirmation_Word: "confirm"
CloseConfirmation: false

# ---------------------------
#  Error / Warning Messages
# ---------------------------

IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
NoValidTicket: ":warning: You cannot execute this command here."
TicketExists: ":warning: This ticket cannot be opened, It already exists!"