Updated ticket.js

Support v4.2

README.md

@@ -1,8 +1,8 @@
-<h1 align="center">SupportBot v4.0.0</h1>
+<h1 align="center">SupportBot v4.0.1</h1>
 <h4 align="center">A Self Hosted discord application</h4>
 
 <p align="center">
-  <a href="https://discord.gg/hmWgxdF">
+    <a href="https://discord.gg/hmWgxdF">
     <img src="https://discordapp.com/api/guilds/516345301985132552/widget.png?style=shield" alt="Discord Server">
   </a>
   <img src="https://img.shields.io/badge/Made%20with-NodeJS-blue.svg" alt="Made with NodeJS">
@@ -61,7 +61,7 @@ Once you have setup your discord application such as invited the bot and added y
     "category": "Tickets",
     "Ticket_Message": "Your support ticket has been opened successfully\nPlease allow us some time to reach out to you.",
     "Ticket_Logs": "ticket-logs",
-    "bot.settings.Default_Ticket_Reason": "No Subject",
+    "Default_Ticket_Reason": "No Subject",
     "Ticket_React_Message": ":mailbox: React to create your support ticket.",
     
     "Commands_Log_Title": "SupportBot Logs",
@@ -127,3 +127,9 @@ Once you have setup your discord application such as invited the bot and added y
 
 # Donators List
 
+# Community
+<p align="center">
+    <a href="https://discord.gg/hmWgxdF">
+    <img src="https://discordapp.com/api/guilds/516345301985132552/widget.png?style=banner1" alt="Discord Server">
+  </a>
+</p>

commands/add.js

@@ -11,15 +11,15 @@ module.exports.run = async (bot, message, args) => {
 
 console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Add_Command}`)
 
-let staffGroup = message.guild.roles.find(staffRole => staffRole.name === bot.settings.support)
+let staffGroup = message.guild.roles.find(staffRole => staffRole.name === bot.settings.staff)
 
 const rolemissing = new Discord.RichEmbed()
-    .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.support}**`)
+    .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.staff}**`)
     .setColor(bot.settings.colour) 
 if (!staffGroup) return message.reply({embed: rolemissing});
 
 const donothaverole = new Discord.RichEmbed()
-    .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.support}**`)
+    .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.staff}**`)
     .setColor(bot.settings.colour) 
 if (!message.member.roles.has(staffGroup.id)) return message.reply({embed: donothaverole});
 

commands/announce.js

@@ -6,7 +6,7 @@ const bot = new Discord.Client()
 
 bot.settings = require("../settings.json");
 
-exports.run = (bot, message, args) => {
+exports.run = async(bot, message, args) => {
     message.delete();
 
     let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${bot.settings.staff}`)
@@ -31,8 +31,9 @@ exports.run = (bot, message, args) => {
     let ac = message.guild.channels.find(AnnounceChannel => AnnounceChannel.name === `${bot.settings.Announcement_Channel}`)
     if(!ac) return message.channel.send(`:x: Error! Could not find the logs channel **${bot.settings.Announcement_Channel}**`)
 
-    ac.send(embed)
-    ac.send(`${bot.settings.Annuoncement_Tag_Role}`)
+    ac.send("@everyone").then((msg) => {
+        ac.send(embed);
+    });
 
     const SuggestionSuccessEmbed = new Discord.RichEmbed()
         .setDescription(`:white_check_mark: You have successfully created an announcement. <#${ac.id}>`)
@@ -50,7 +51,7 @@ exports.run = (bot, message, args) => {
         .setColor(bot.settings.colour)
         .setFooter(bot.settings.footer)
 
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel === `${bot.settings.Command_Log_Channel}`);
+    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}`);
     if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
     
     CommandLog.send(CMDLog);

commands/forceclose.js

@@ -9,15 +9,15 @@ bot.settings = require("../settings.json");
 exports.run = (bot, message, args) => {
     message.delete();
 
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${bot.settings.support}`)
+    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${bot.settings.staff}`)
 
 const rolemissing = new Discord.RichEmbed()
-    .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.support}**`)
+    .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.staff}**`)
     .setColor(bot.settings.colour)    
 if (!staffGroup) return message.reply({embed: rolemissing});
     
 const donothaverole = new Discord.RichEmbed()
-    .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.support}**`)
+    .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.staff}**`)
     .setColor(bot.settings.colour)    
 if (!message.member.roles.has(staffGroup.id)) return message.reply({embed: donothaverole});
 

commands/help.js

@@ -12,15 +12,16 @@ exports.run = (bot, message, args) => {
     let userCommands = "";
         userCommands += `**${bot.settings.prefix}${bot.settings.Link_Command}**: Get some important links!\n`;
         userCommands += `**${bot.settings.prefix}${bot.settings.Ping_Command}**: Check the bots ping. Pong!\n`;
-	userCommands += `**${bot.settings.prefix}${bot.settings.Ticket_Command} <reason>**: Create a support ticket\n`;
+	    userCommands += `**${bot.settings.prefix}${bot.settings.Ticket_Command} <reason>**: Create a support ticket\n`;
         userCommands += `**${bot.settings.prefix}${bot.settings.Close_Command}**: Close your support ticket\n`;
         userCommands += `**${bot.settings.prefix}${bot.settings.Suggest_Command} <suggestion>**: Create a server suggestion\n`;
+        userCommands += `**${bot.settings.prefix}${bot.settings.Report_Command} <user> <reason>**: Create a server suggestion\n`;
 	
     let supportCommands = "";
-	supportCommands += `**${bot.settings.prefix}${bot.settings.Add_Command} <user>**: Adds a user to a ticket\n`;
+	    supportCommands += `**${bot.settings.prefix}${bot.settings.Add_Command} <user>**: Adds a user to a ticket\n`;
         supportCommands += `**${bot.settings.prefix}${bot.settings.Remove_Command} <user>**: Removes a user from a ticket\n`;
         supportCommands += `**${bot.settings.prefix}${bot.settings.Forceclose_Command}**: Forceclose a support ticket\n`;
-	supportCommands += `**${bot.settings.prefix}${bot.settings.Rename_Command}**: Rename a support ticket\n`;
+	    supportCommands += `**${bot.settings.prefix}${bot.settings.Rename_Command}**: Rename a support ticket\n`;
 
         let staffCommands = "";
 	staffCommands += `**${bot.settings.prefix}${bot.settings.Announcement_Command} <message>**: Create a bot announcement\n`;

commands/lockchat.js

@@ -10,7 +10,7 @@ exports.run = async(bot, message, args) => {
     message.delete();
 
     let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${bot.settings.staff}`)
-    let everyoneRole = message.guild.roles.find(everyone => everyone.name === `${bot.settings.everyone}`)
+    let lockedRole = message.guild.roles.find(lc => lc.name === `${bot.settings.locked_role}`)
 
     const rolemissing = new Discord.RichEmbed()
         .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.staff}**`)
@@ -22,7 +22,8 @@ exports.run = async(bot, message, args) => {
         .setColor(bot.settings.colour)
     if (!message.member.roles.has(staffGroup.id)) return message.reply(donothaverole)
     
-    message.channel.overwritePermissions(everyoneRole, { READ_MESSAGES: false, SEND_MESSAGES: false });
+    message.channel.overwritePermissions(lockedRole, { READ_MESSAGES: false, SEND_MESSAGES: false });
+    message.channel.overwritePermissions(staffGroup, { READ_MESSAGES: true, SEND_MESSAGES: true });
 
     const lockmsg = new Discord.RichEmbed()
         .setDescription(":white_check_mark: **Chat Locked**")

commands/remove.js

@@ -11,15 +11,15 @@ module.exports.run = async (bot, message, args) => {
 
 console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Add_Command}`)
 
-let staffGroup = message.guild.roles.find(staffRole => staffRole.name === bot.settings.support)
+let staffGroup = message.guild.roles.find(staffRole => staffRole.name === bot.settings.staff)
 
 const rolemissing = new Discord.RichEmbed()
-    .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.support}**`)
+    .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.staff}**`)
     .setColor(bot.settings.colour) 
 if (!staffGroup) return message.reply({embed: rolemissing});
 
 const donothaverole = new Discord.RichEmbed()
-    .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.support}**`)
+    .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.staff}**`)
     .setColor(bot.settings.colour) 
 if (!message.member.roles.has(staffGroup.id)) return message.reply({embed: donothaverole});
 

commands/rename.js

@@ -9,15 +9,15 @@ bot.settings = require("../settings.json");
 exports.run = (bot, message, args) => {
     message.delete();
 
-	let staffGroup = message.guild.roles.find(staffRole => staffRole.name === bot.settings.support)
+	let staffGroup = message.guild.roles.find(staffRole => staffRole.name === bot.settings.staff)
 
 	const rolemissing = new Discord.RichEmbed()
-		.setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.support}**`)
+		.setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.staff}**`)
 		.setColor(bot.settings.colour) 
 	if (!staffGroup) return message.reply({embed: rolemissing});
 
 	const donothaverole = new Discord.RichEmbed()
-		.setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.support}**`)
+		.setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.staff}**`)
 		.setColor(bot.settings.colour) 
 	if (!message.member.roles.has(staffGroup.id)) return message.reply({embed: donothaverole});
 	

commands/setup.js

@@ -0,0 +1,294 @@
+const Discord = require("discord.js");
+const bot = new Discord.Client()
+bot.settings = require("../settings.json");
+
+exports.run = async (bot, message, args) => {
+    if (message.guild.owner === message.member) {
+        message.delete(1000);
+
+        const embed = new Discord.RichEmbed()
+            .setTitle("SupportBot Setup Mode")
+	    .setColor("#fff")
+            .setDescription(`${bot.settings.botname} is about to enter **Setup Mode**.\nThis means that all the roles & channels that are\nrequired to allow supportbot to work will be created.`)
+            .setFooter("Setup mode will expire in 60 seconds")
+        message.channel.send(embed).then((msg) => {
+            msg.react("✅");
+            const filter = (reaction, user) => reaction.emoji.name === "✅" && user.id === message.author.id;
+            msg.awaitReactions(filter, {
+                max: 1,
+                time: 60000,
+                errors: ["time"]
+            }).then(async (collected) => {
+                msg.clearReactions();
+
+        const embed1 = new Discord.RichEmbed()
+            .setTitle("SupportBot Setup Mode")
+	        .setColor("#fff")
+            .setDescription(`${bot.settings.botname} has activated **Setup Mode**\nPlease allow a couple minutes for the process to be complete.`)
+        msg.edit(embed1).then((m) => {
+                    m.delete(5000);
+                    m.edit(":white_check_mark: **Success!** You\'r server is ready, thanks for using SupportBot by Emerald Services.");
+                });
+                const reaction = collected.first();
+                if (reaction.emoji.name === "✅") {
+                    // Roles
+                    let supportRole = bot.settings.support;
+                    let staffRole = bot.settings.staff;
+                    let autoRole = bot.settings.Auto_Role;
+                    let Department_Role_1 = bot.settings.Department_Role_1
+                    let Department_Role_2 = bot.settings.Department_Role_2
+                    let Department_Role_3 = bot.settings.Department_Role_3
+
+
+                    // Channels & Categories
+                    let generalCategory = bot.settings.General_Category;
+                    let informationCategory = bot.settings.InformationCategory;
+                    let ticketCategory = bot.settings.category;
+                    let staffCategory = bot.settings.StaffCategory;
+                    let accessChannel = bot.settings.Access_Channel;
+                    let announceChannel = bot.settings.Announcement_Channel;
+                    let suggestChannel = bot.settings.Suggestion_Channel;
+                    let reportsChannel = bot.settings.Report_Channel;
+                    let ticketsChannel = bot.settings.Tickets_Channel;
+                    let ticketsVoice1 = bot.settings.TicketsVoice1;
+                    let ticketsVoice2 = bot.settings.TicketsVoice2;
+                    let generalChannel = bot.settings.GeneralChannel;
+                    let pollsChannel = bot.settings.Poll_Channel;
+                    let botSpam = bot.settings.BotSpam_Channel;
+                    let staffGeneral = bot.settings.StaffChat;
+                    let staffCommands = bot.settings.StaffCmds;
+                    let staffVoice = bot.settings.StaffVoice;
+                    let ticketLogs = bot.settings.Ticket_Logs;
+                    let commandLogs = bot.settings.Command_Log_Channel;
+
+                    // Information Category
+                    await message.guild.createChannel(`${informationCategory}`, {
+                        type: "category",
+                        position: 1
+                    }).then(async (cat) => {
+                        await message.guild.createChannel(`${accessChannel}`, {
+                            type: "text",
+                            position: 1,
+                            topic: `${bot.settings.Access_Topic}`,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${announceChannel}`, {
+                            type: "text",
+                            position: 2,
+                            topic: `${bot.settings.Announcement_Topic}`,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${pollsChannel}`, {
+                            type: "text",
+                            position: 3,
+                            topic: `${bot.settings.Poll_Topic}`,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${suggestChannel}`, {
+                            type: "text",
+                            position: 4,
+                            topic: `${bot.settings.Suggestion_Topic}`,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${reportsChannel}`, {
+                            type: "text",
+                            position: 5,
+                            topic: `${bot.settings.Report_Topic}`,
+                            parent: cat
+                        });
+                    });
+                    // General Category
+                    await message.guild.createChannel(`${generalCategory}`, {
+                        type: "category",
+                        position: 2
+                    }).then(async (cat) => {
+                        await message.guild.createChannel(`${generalChannel}`, {
+                            type: "text",
+                            position: 1,
+                            topic: `${bot.settings.GeneralTopic}`,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${botSpam}`, {
+                            type: "text",
+                            position: 2,
+                            topic: `${bot.settings.BotSpam_Topic}`,
+                            parent: cat
+                        });
+                    });
+                    // Support Category
+                    await message.guild.createChannel(`${ticketCategory}`, {
+                        type: "category",
+                        position: 3
+                    }).then(async (cat) => {
+                        await message.guild.createChannel(`${ticketsChannel}`, {
+                            type: "text",
+                            position: 1,
+                            topic: `${bot.settings.Tickets_Topic}`,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${ticketsVoice1}`, {
+                            type: "voice",
+                            position: 2,
+                            parent: cat,
+                            userLimit: 2,
+                            speakable: true,
+                            joineable: true
+                        });
+                        await message.guild.createChannel(`${ticketsVoice2}`, {
+                            type: "voice",
+                            position: 3,
+                            parent: cat,
+                            userLimit: 2,
+                            speakable: true,
+                            joineable: true
+                        });
+                    });
+                    // Staff Category (Private)
+                    await message.guild.createChannel(`${staffCategory}`, {
+                        type: "category",
+                        position: 4
+                    }).then(async (cat) => {
+                        await message.guild.createChannel(`${staffGeneral}`, {
+                            type: "text",
+                            position: 1,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${staffCommands}`, {
+                            type: "text",
+                            position: 2,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${staffVoice}`, {
+                            type: "voice",
+                            position: 3,
+                            parent: cat,
+                            joineable: true,
+                            speakable: true
+                        });
+                        await message.guild.createChannel(`${ticketLogs}`, {
+                            type: "text",
+                            position: 4,
+                            parent: cat
+                        });
+                        await message.guild.createChannel(`${commandLogs}`, {
+                            type: "text",
+                            position: 5,
+                            parent: cat
+                        });
+                        
+                        await message.guild.createRole({
+                            name: `${staffRole}`,
+                            color: "#ff0000",
+                            position: 1,
+                            permissions: {
+                                "MANAGE_CHANNELS": true,
+                                "MANAGE_GUILD": true,
+                                "MENTION_EVERYONE": true,
+                                "CREATE_INSTANT_INVITE": true,
+                                "KICK_MEMBERS": true,
+                                "VIEW_AUDIT_LOG": true,
+                                "MANAGE_NICKNAMES": true,
+                                "CONNECT": true,
+                                "SPEAK": true,
+                                "USE_EXTERNAL_EMOJIS": true,
+                                "MANAGE_MESSAGES": true,
+                                "PRIORITY_SPEAKER": true
+                            },
+                            mentionable: true
+                        });
+                        await message.guild.createRole({
+                            name: `${autoRole}`,
+                            color: "#ffffff",
+                            position: 2,
+                            permissions: {
+                                "MANAGE_CHANNELS": false,
+                                "MANAGE_GUILD": false,
+                                "MENTION_EVERYONE": false,
+                                "CREATE_INSTANT_INVITE": true,
+                                "KICK_MEMBERS": false,
+                                "VIEW_AUDIT_LOG": false,
+                                "MANAGE_NICKNAMES": false,
+                                "CONNECT": true,
+                                "SPEAK": true,
+                                "USE_EXTERNAL_EMOJIS": true,
+                                "MANAGE_MESSAGES": false,
+                                "PRIORITY_SPEAKER": false
+                            },
+                            mentionable: false
+                        });
+                        await message.guild.createRole({
+                            name: `${Department_Role_1}`,
+                            color: "#ffffff",
+                            position: 2,
+                            permissions: {
+                                "MANAGE_CHANNELS": false,
+                                "MANAGE_GUILD": false,
+                                "MENTION_EVERYONE": false,
+                                "CREATE_INSTANT_INVITE": true,
+                                "KICK_MEMBERS": true,
+                                "VIEW_AUDIT_LOG": true,
+                                "MANAGE_NICKNAMES": true,
+                                "CONNECT": true,
+                                "SPEAK": true,
+                                "USE_EXTERNAL_EMOJIS": true,
+                                "MANAGE_MESSAGES": true,
+                                "PRIORITY_SPEAKER": true
+                            },
+                            mentionable: false
+                        });
+                        await message.guild.createRole({
+                            name: `${Department_Role_2}`,
+                            color: "#ffffff",
+                            position: 2,
+                            permissions: {
+                                "MANAGE_CHANNELS": false,
+                                "MANAGE_GUILD": false,
+                                "MENTION_EVERYONE": false,
+                                "CREATE_INSTANT_INVITE": true,
+                                "KICK_MEMBERS": true,
+                                "VIEW_AUDIT_LOG": true,
+                                "MANAGE_NICKNAMES": true,
+                                "CONNECT": true,
+                                "SPEAK": true,
+                                "USE_EXTERNAL_EMOJIS": true,
+                                "MANAGE_MESSAGES": true,
+                                "PRIORITY_SPEAKER": true
+                            },
+                            mentionable: false
+                        });
+                        await message.guild.createRole({
+                            name: `${Department_Role_3}`,
+                            color: "#ffffff",
+                            position: 2,
+                            permissions: {
+                                "MANAGE_CHANNELS": false,
+                                "MANAGE_GUILD": false,
+                                "MENTION_EVERYONE": false,
+                                "CREATE_INSTANT_INVITE": true,
+                                "KICK_MEMBERS": true,
+                                "VIEW_AUDIT_LOG": true,
+                                "MANAGE_NICKNAMES": true,
+                                "CONNECT": true,
+                                "SPEAK": true,
+                                "USE_EXTERNAL_EMOJIS": true,
+                                "MANAGE_MESSAGES": true,
+                                "PRIORITY_SPEAKER": true
+                            },
+                            mentionable: false
+                        });
+                    });
+                } else {
+                    return;
+                }
+            });
+        });
+    } else {
+        message.channel.send(":x: **Error:** You don't have permissions to use this command.").then((msg) => {
+            msg.delete(5000);
+        });
+    }
+}
+
+exports.help = {
+    name: bot.settings.Setup_Command
+}

commands/ticket.js

@@ -48,11 +48,17 @@ exports.run = (bot, message, args) => {
     }).then(TicketChannel => {
         
     // Roles
-        let staff = message.guild.roles.find(staffRole => staffRole.name === `${bot.settings.support}`)
-        let everyone = message.guild.roles.find(everyoneRole => everyoneRole.name === `@everyone`)
+        let staff = message.guild.roles.find(supportRole => supportRole.name === `${bot.settings.staff}`)
+        let everyone = message.guild.roles.find(everyoneRole => everyoneRole.name === "@everyone")
+        let department = message.guild.roles.find(DepartmentRole => DepartmentRole.name === `${bot.settings.Department_Role_1}`)
+        let department2 = message.guild.roles.find(DepartmentRole => DepartmentRole.name === `${bot.settings.Department_Role_2}`)
+        let department3 = message.guild.roles.find(DepartmentRole => DepartmentRole.name === `${bot.settings.Department_Role_3}`)
 
     // Permissions
         TicketChannel.overwritePermissions(everyone, { SEND_MESSAGES: false, READ_MESSAGES: false })
+        TicketChannel.overwritePermissions(department, { SEND_MESSAGES: false, READ_MESSAGES: false })
+        TicketChannel.overwritePermissions(department2, { SEND_MESSAGES: false, READ_MESSAGES: false })
+        TicketChannel.overwritePermissions(department3, { SEND_MESSAGES: false, READ_MESSAGES: false })
         TicketChannel.overwritePermissions(staff, { SEND_MESSAGES: true, READ_MESSAGES: true })
         TicketChannel.overwritePermissions(message.author, { SEND_MESSAGES: true, READ_MESSAGES: true })
         TicketChannel.overwritePermissions(bot.user, { SEND_MESSAGES: true, READ_MESSAGES: true })
@@ -75,16 +81,62 @@ exports.run = (bot, message, args) => {
     // Ticket Message - ( Able to edit this message via the settings.json file )
     const ticketMessage = `Hi! <@${message.author.id}>\n${bot.settings.Ticket_Message}`;
 
+    const Department_1 = bot.settings.Ticket_Department_1;
+    const Department_2 = bot.settings.Ticket_Department_2;
+    const Department_3 = bot.settings.Ticket_Department_3;
+
+    const Emoji_1 = bot.settings.Ticket_Department_Emoji_1;
+    const Emoji_2 = bot.settings.Ticket_Department_Emoji_2;
+    const Emoji_3 = bot.settings.Ticket_Department_Emoji_3;
+
     const TicketMessage = new Discord.RichEmbed()
-        .setDescription(ticketMessage)
+        .setDescription(ticketMessage, true)
+        .addField("Available Departments", `${Emoji_1} ${Department_1}\n${Emoji_2} ${Department_2}\n${Emoji_3} ${Department_3}`)
         .setColor(bot.settings.colour)
         .setFooter(bot.settings.footer)
-    TicketChannel.send({embed: TicketMessage});
 
-    if (subject != 'No Subject.') {
-        TicketChannel.setTopic(subject);
-    }
-	
+        if (subject != 'No Subject.') {
+            TicketChannel.setTopic(subject);
+        }
+        
+
+    TicketChannel.send({embed: TicketMessage}).then(function(msg) {
+
+        msg.react(Emoji_1).then(() => msg.react(Emoji_2)).then(() => msg.react(Emoji_3));
+
+        const filter = (reaction, user) => {
+			return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== msg.author.id;
+        };
+        
+        msg.awaitReactions(filter, { max: 1, time: 60000, errors: ['time'] })
+        .then(collected => {
+            const reaction = collected.first();
+
+        if (reaction.emoji.name === `${Emoji_1}`) {
+			TicketChannel.overwritePermissions(staff, { SEND_MESSAGES: true, READ_MESSAGES: true })
+            TicketChannel.overwritePermissions(department, { SEND_MESSAGES: true, READ_MESSAGES: true })
+
+            msg.channel.send("You have contacted out " + department + "\nPlease wait patiently for somone to reach out to you.")
+        }
+
+        if (reaction.emoji.name === `${Emoji_2}`) {
+			TicketChannel.overwritePermissions(staff, { SEND_MESSAGES: true, READ_MESSAGES: true })
+            TicketChannel.overwritePermissions(department2, { SEND_MESSAGES: true, READ_MESSAGES: true })
+
+            msg.channel.send("You have contacted out " + department2 + "\nPlease wait patiently for somone to reach out to you.")
+        }
+
+        if (reaction.emoji.name === `${Emoji_3}`) {
+			TicketChannel.overwritePermissions(staff, { SEND_MESSAGES: true, READ_MESSAGES: true })
+            TicketChannel.overwritePermissions(department3, { SEND_MESSAGES: true, READ_MESSAGES: true })
+
+            msg.channel.send("You have contacted out " + department3 + "\nPlease wait patiently for somone to reach out to you.")
+        }
+
+        });
+
+    });
+
     // Ticket Logging
     const logEmbed = new Discord.RichEmbed()
         .setTitle(":ticket: Logistics of your Ticket")
@@ -123,9 +175,9 @@ exports.run = (bot, message, args) => {
 
   }
 
-          })
+        })
 
-  })
+    })
 
   };
 

commands/unlock.js

@@ -10,7 +10,7 @@ exports.run = async(bot, message, args) => {
     message.delete();
 
     let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${bot.settings.staff}`)
-    let everyoneRole = message.guild.roles.find(everyone => everyone.name === `${bot.settings.everyone}`)
+    let lockedRole = message.guild.roles.find(lc => lc.name === `${bot.settings.locked_role}`)
 
     const rolemissing = new Discord.RichEmbed()
         .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.staff}**`)
@@ -22,8 +22,8 @@ exports.run = async(bot, message, args) => {
         .setColor(bot.settings.colour)
     if (!message.member.roles.has(staffGroup.id)) return message.reply(donothaverole)
     
-    message.channel.overwritePermissions(everyoneRole, { READ_MESSAGES: true, SEND_MESSAGES: true });
-
+    message.channel.overwritePermissions(lockedRole, { READ_MESSAGES: true, SEND_MESSAGES: true });
+    message.channel.overwritePermissions(staffGroup, { READ_MESSAGES: true, SEND_MESSAGES: true });
     const lockmsg = new Discord.RichEmbed()
         .setDescription(":white_check_mark: **Chat Un-Locked**")
         .setColor(bot.settings.colour)

index.js

@@ -7,7 +7,7 @@
 
 // Resource: SupportBot
 // Developed by Emerald Services
-// Version: 4.0.0
+// Version: 4.2.0
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -48,9 +48,8 @@ fs.readdir("./sb-addons/", (err, files) => {
 
 bot.on("ready", async () => {
   bot.user.setActivity(bot.settings.BotStatus, {type:"PLAYING"});
-    console.log(`\x1b[36m`, `=== [SupportBot] ===\n\nSupportBot - Created by Emerald Services\nInvite ${bot.user.username} to your server\nhttps://discordapp.com/api/oauth2/authorize?client_id=${bot.user.id}&permissions=8&scope=bot\n\n=== [SupportBot] ===`)
     console.log(`\u001b[31m`, `------------[ SupportBot ]------------`)
-    console.log(`\u001b[32m`, `Thank you for using SupportBot\n If you have any issues\n contact our team and we will\n give you furthur instructions`)
+    console.log(`\u001b[32m`, `Thank you for using SupportBot\n If you have any issues\n contact our team and we will\n give you furthur instructions\nContact us on discord if you require any support discord.gg/SPKDBX9`)
     console.log(`\u001b[31m`, `------------[ SupportBot ]------------`)
 
     console.log(`\u001b[31m`, `\n\n------------[ SupportBot Stats ]------------`)

package-lock.json

@@ -0,0 +1,5 @@
+{
+  "name": "SupportBot",
+  "version": "4.0",
+  "lockfileVersion": 1
+}

package.json

@@ -13,8 +13,8 @@
     "npm": "6.9.0"
   },
   "dependencies": {
-    "discord.js": "^11.5.1",
     "array-sort": "^1.0.0",
+    "discord.js": "^11.5.1",
     "table": "^5.4.4"
   },
   "repository": {

settings.json

@@ -1,34 +1,51 @@
 {
-    "SupportBot": "v4.0.0",
-    
+    "SupportBot": "v4.2.0",
+
     "token": "BOT_TOKEN_HERE",
-    "prefix": "!",
+    "prefix": "dev-",
     "botname": "SupportBot",
     "colour": "#13bd2a",
     "footer": "Support Bot, By Emerald Services",
-    
     "BotStatus": "Support Bot",
     
     "staff": "Staff",
-    "support": "Support",
+
+    "locked_role": "@everyone",
     "everyone": "@everyone",
     "Auto_Role": "Member",
-    
-    "LINKS": {
-        "Discord": "https://discord.gg/",
-        "Twitter": "https://twitter.com/",
-        "Website": "https://example.com/",
-        "AddMore": "AddMoreIfYouWant"
-    },
-    
-    "LINKS_TITLE": "SupportBot Links",
+
+    "Department_Role_1": "Support",
+    "Department_Role_2": "Security",
+    "Department_Role_3": "Sales",
 
     "category": "Tickets",
     "Ticket_Message": "Your support ticket has been opened successfully\nPlease allow us some time to reach out to you.",
     "Ticket_Logs": "ticket-logs",
-    "bot.settings.Default_Ticket_Reason": "No Subject",
+    "Default_Ticket_Reason": "No Subject",
     "Ticket_React_Message": ":mailbox: React to create your support ticket.",
     
+    "Ticket_Department_1": "Support",
+    "Ticket_Department_2": "Security",
+    "Ticket_Department_3": "Sales",
+
+    "Ticket_Department_Emoji_1": "🎧",
+    "Ticket_Department_Emoji_2": "🔐",
+    "Ticket_Department_Emoji_3": "💵",
+
+    "General_Category": "General",
+    "InformationCategory": "Information",
+    "StaffCategory": "Staff",
+
+    "Access_Channel": "welcome",
+    "GeneralChannel": "general",
+    "BotSpam_Channel": "bot-spam",
+    "Tickets_Channel": "open-a-ticket",
+    "StaffChat": "staff-chat",
+    "StaffCmds": "staff-commands",
+    "StaffVoice": "Staff Room",
+    "TicketsVoice1": "Support Lounge",
+    "TicketsVoice2": "Support Lounge",
+
     "Commands_Log_Title": "SupportBot Logs",
     "Command_Log_Channel": "command-logs",
 
@@ -55,6 +72,14 @@
     "Report_Channel": "reports",
     "Report_Title": "SupportBot Report",
     
+    "LINKS_TITLE": "SupportBot Links",
+
+    "LINKS": {
+        "Discord": "https://discord.gg/",
+        "Twitter": "https://twitter.com/",
+        "Website": "https://example.com/",
+        "AddMore": "AddMoreIfYouWant"
+    },
 
     "Announcement_Command": "announce",
     "Say_Command": "say",
@@ -71,5 +96,6 @@
     "Lockchat_Command": "lock",
     "UnLockchat_Command": "unlock",
     "Poll_Command": "poll",
-    "Report_Command": "report"
+    "Report_Command": "report",
+    "Setup_Command": "setup"
 }