Merge branch 'master' of https://github.com/1tzemerald/SupportBot

Support bot 6.0

.gitattributes

@@ -1,2 +0,0 @@
-# Auto detect text files and perform LF normalization
-* text=auto

.gitignore

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-# Logs
-logs
-*.log
-npm-debug.log*
-yarn-debug.log*
-yarn-error.log*
-
-# Runtime data
-pids
-*.pid
-*.seed
-*.pid.lock
-
-# Directory for instrumented libs generated by jscoverage/JSCover
-lib-cov
-
-# Coverage directory used by tools like istanbul
-coverage
-
-# nyc test coverage
-.nyc_output
-
-# Grunt intermediate storage (https://gruntjs.com/creating-plugins#storing-task-files)
-.grunt
-
-# Bower dependency directory (https://bower.io/)
-bower_components
-
-# node-waf configuration
-.lock-wscript
-
-# Compiled binary addons (https://nodejs.org/api/addons.html)
-build/Release
-
-# Dependency directories
-node_modules/
-jspm_packages/
-
-# TypeScript v1 declaration files
-typings/
-
-# Optional npm cache directory
-.npm
-
-# Optional eslint cache
-.eslintcache
-
-# Optional REPL history
-.node_repl_history
-
-# Output of 'npm pack'
-*.tgz
-
-# Yarn Integrity file
-.yarn-integrity
-
-# dotenv environment variables file
-.env
-
-# parcel-bundler cache (https://parceljs.org/)
-.cache
-
-# next.js build output
-.next
-
-# nuxt.js build output
-.nuxt
-
-# vuepress build output
-.vuepress/dist
-
-# Serverless directories
-.serverless
-
-# FuseBox cache
-.fusebox/

Dockerfile

@@ -0,0 +1,18 @@
+FROM node:alpine
+
+MAINTAINER Thien Tran, <contact@thientran.io>
+
+RUN apk update \
+    && apk upgrade
+    
+RUN apk add --no-cache git && \
+    adduser -D -h /home/container container
+    
+    # Ensure UTF-8
+ENV LANG en_US.UTF-8
+ENV LC_ALL en_US.UTF-8
+    
+WORKDIR /home/container
+    
+COPY ./entrypoint.sh /entrypoint.sh
+CMD ["/bin/ash", "/entrypoint.sh"]

LICENSE

@@ -0,0 +1,21 @@
+MIT License
+
+Copyright (c) 2020 ItzEmerald
+
+Permission is hereby granted, free of charge, to any person obtaining a copy
+of this software and associated documentation files (the "Software"), to deal
+in the Software without restriction, including without limitation the rights
+to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
+copies of the Software, and to permit persons to whom the Software is
+furnished to do so, subject to the following conditions:
+
+The above copyright notice and this permission notice shall be included in all
+copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
+IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
+FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
+AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
+LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
+OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
+SOFTWARE.

README.md

@@ -1,129 +1,24 @@
-<h1 align="center">SupportBot v4.0.0</h1>
-<h4 align="center">A Self Hosted discord application</h4>
-
-<p align="center">
-  <a href="https://discord.gg/hmWgxdF">
-    <img src="https://discordapp.com/api/guilds/516345301985132552/widget.png?style=shield" alt="Discord Server">
-  </a>
-  <img src="https://img.shields.io/badge/Made%20with-NodeJS-blue.svg" alt="Made with NodeJS">
-  <img src="https://img.shields.io/github/release/EmeraldRusher/SupportBot.svg" alt="GitHub release">
-  <img src="https://img.shields.io/github/package-json/dependency-version/EmeraldRusher/SupportBot/discord.js.svg" alt="GitHub package.json dependency version (prod)">
-</p>
-
-SupportBot is a free & open source discord bot for your server that has the capability to control & manage your servers support.
-
-| Version | Supported          | Status             |
-| ------- | ------------------ |--------------------|
-| 1.x     | 🚫                 | Discontinued       |
-| 2.x     | 🚫                 | Discontinued       |
-| 3.x     | ✔️                 | Supported          |
-| 4.x     | ✔️                 | Supported          |
-| Premium | ❌                 | Not released yet   |
-
-# Getting Started
-Firstly you will need to download the resource, Once you have downloaded the resource open a new tab in your browser and go to https://discordapp.com/developers/applications/. Create a new application and then open your app and select bot and then create your bot. Copy the bot token and paste it where it says ``"token": "BOT TOKEN HERE",`` in the ``settings.json`` file.
-
-# Invite the bot
-Head back to discord developers portal where your application is and head into the ``OAuth`` tab and select bot and then below select ``Administrator`` then copy the link and paste into your browser and it should as your to invite the bot to a server.
-
-# Help
-If you don't understand something, you are experiencing problems, or you just need a gentle nudge in the right direction, please don't hesitate to join our official [Emerald Services Server](https://discord.gg/u47MQJ).
-
-# Configurating SupportBot
-Once you have setup your discord application such as invited the bot and added your bot token to the ``settings.json`` we can begin configurating your bot. Firstly open up the ``settings.json`` file and you will see loads of different things to config. You will see the following below:
-
-```
-{
-    "SupportBot": "v4.0.0",
-    
-    "token": "BOT_TOKEN_HERE",
-    "prefix": "!",
-    "botname": "SupportBot",
-    "colour": "#13bd2a",
-    "footer": "Support Bot, By Emerald Services",
-    
-    "BotStatus": "Support Bot",
-    
-    "staff": "Staff",
-    "support": "Support",
-    "everyone": "@everyone",
-    "Auto_Role": "Member",
-    
-    "LINKS": {
-        "Discord": "https://discord.gg/",
-        "Twitter": "https://twitter.com/",
-        "Website": "https://example.com/",
-        "AddMore": "AddMoreIfYouWant"
-    },
-    
-    "LINKS_TITLE": "SupportBot Links",
-
-    "category": "Tickets",
-    "Ticket_Message": "Your support ticket has been opened successfully\nPlease allow us some time to reach out to you.",
-    "Ticket_Logs": "ticket-logs",
-    "bot.settings.Default_Ticket_Reason": "No Subject",
-    "Ticket_React_Message": ":mailbox: React to create your support ticket.",
-    
-    "Commands_Log_Title": "SupportBot Logs",
-    "Command_Log_Channel": "command-logs",
-
-    "Announcement_Title": "SupportBot Announcement",
-    "Announcement_Channel": "announcements",
-    "Announcement_Tag_Role": "@everyone",
-    
-    "Welcome_Message": "Welcome to the server!",
-    "Welcome_Channel": "welcome",
-    
-    "Leave_Message": "Thank you for visiting us!",
-    "Leave_Channel": "welcome",
-
-    "Poll_Channel": "polls",
-    "Poll_Title": "📊 Polls",
-    "Reaction_Poll_1": "✅",
-    "Reaction_Poll_2": "❎",
-    
-    "Suggestion_Title": "SupportBot Suggestions",
-    "Suggestion_Channel": "suggestions",
-    "suggestyes": "✅",
-    "suggestno": "❎",
-    
-    "Report_Channel": "reports",
-    "Report_Title": "SupportBot Report",
-    
-
-    "Announcement_Command": "announce",
-    "Say_Command": "say",
-    "Suggest_Command": "suggest",
-    "Ping_Command": "ping",
-    "Ticket_Command": "ticket",
-    "Remove_Command": "remove",
-    "Add_Command": "add",
-    "Close_Command": "close",
-    "Forceclose_Command": "forceclose",
-    "Rename_Command": "rename",
-    "Help_Command": "help",
-    "Link_Command": "links",
-    "Lockchat_Command": "lock",
-    "UnLockchat_Command": "unlock",
-    "Poll_Command": "poll",
-    "Report_Command": "report"
-}
-
+ ```
+                 _________                                  __ __________        __   
+                /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
+                \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
+                /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
+               /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
+                \/      |__|   |__|                             \/         
+                
+                                    SupportBot version 6.0
+                                    Created by Emerald Services
+                
+                                    The #1 self-hosted discord ticket bot
 ```
 
-# Contributors List
-<p>
-  <a href="https://github.com/iJosGCS">
-    <img src="https://cdn.discordapp.com/avatars/199237487648833556/cdd7d976b75698b19e3c6b64e1dcdceb.png?size=32" alt="iJosGCS Profile">
-    <strong>@iJosGCS</strong>
-  </a>
-</p>
-<p>
-  <a href="https://github.com/RedstoneGamez">
-    <img src="https://cdn.discordapp.com/avatars/282610987801247744/9567e0674a5a6d371bb5d6efb956d57b.png?size=32" alt="RedstoneGamez Profile">
-    <strong>@RedstoneGamez</strong>
-  </a>
-</p>
-
-# Donators List
+## SUPPORTBOT SUPPORTED VERSIONS
 
+| SupportBot |   Status  |   Supported  |
+|------------|-----------|--------------|
+|    1.x     |    ❌     | Discontinued | 
+|    2.x     |    ❌     | Discontinued | 
+|    3.x     |    ❌     | Discontinued | 
+|    4.x     |    ❌     |   Discontinued   | 
+|    5.x     |    ✔️     |   Previous    | 
+|    6.x     |    ✔️     |   Current    | 

_config.yml

@@ -1 +0,0 @@
-theme: jekyll-theme-cayman

addons/addon-example.js

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+// SupportBot 6.0, Created by Emerald Services
+// Help Command
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+
+// location for the addons configuration, to keep it simple we generate a settings folder within the addons directory.
+const example = yaml.load(fs.readFileSync('./addons/settings/exampleaddon.yml', 'utf8'));
+
+module.exports = {
+    name: example.ExampleAddonCommand,
+    description: example.ExampleAddonDesc,
+
+    execute(message, args) {
+        message.channel.send(example.ExampleAddonMessage)
+    }
+};

addons/settings/exampleaddon.yml

@@ -0,0 +1,9 @@
+#
+# SupportBot 6.0 
+# Example Addon
+#
+
+ExampleAddonCommand: "exampleaddon"
+ExampleAddonDesc: "This is the default/example addon for SupportBot."
+
+ExampleAddonMessage: "> :white_check_mark: This is the **default** addon for SupportBot. You can download addons from our website, https://emeraldservices.xyz/"

commands/add.js

@@ -1,75 +0,0 @@
-// SupportBot
-// Command: Add User
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-bot.settings = require("../settings.json");
-
-module.exports.run = async (bot, message, args) => {
-    message.delete()
-
-console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Add_Command}`)
-
-let staffGroup = message.guild.roles.find(staffRole => staffRole.name === bot.settings.support)
-
-const rolemissing = new Discord.RichEmbed()
-    .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.support}**`)
-    .setColor(bot.settings.colour) 
-if (!staffGroup) return message.reply({embed: rolemissing});
-
-const donothaverole = new Discord.RichEmbed()
-    .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.support}**`)
-    .setColor(bot.settings.colour) 
-if (!message.member.roles.has(staffGroup.id)) return message.reply({embed: donothaverole});
-
-const outsideticket = new Discord.RichEmbed()
-    .setDescription(`:x: Cannot use this command becase you are outside a ticket channel.`)
-    .setColor(bot.settings.colour) 
-if (!message.channel.name.startsWith(`ticket-`)) return message.channel.send({embed: outsideticket});
-
-let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.get(args[0]));
-
-const cantfinduser = new Discord.RichEmbed()
-    .setDescription(`:x: Hmm! Does that user exist? I cannot find the user.`)
-    .setColor(bot.settings.colour) 
-if(!rUser) return message.channel.send({embed: cantfinduser});
-
-const channel = message.guild.channels.find(channel => channel.name === message.channel.name);
-
-const cantfindchannel = new Discord.RichEmbed()
-    .setDescription(`:x: Hmm! Does that ticket exist? I cannot find the ticket channel.`)
-    .setColor(bot.settings.colour) 
-if(!channel) return message.channel.send({embed: cantfindchannel});
-message.delete().catch(O_o=>{});
-
-message.channel.overwritePermissions(rUser, { READ_MESSAGES: true, SEND_MESSAGES: true });
-
-const useradded = new Discord.RichEmbed()
-    .setColor(bot.settings.colour) 
-    .setDescription(`:white_check_mark: Successfully Added ${rUser} to the ticket.`)
-    .setTimestamp();
-
-message.channel.send({embed: useradded});
-console.log(`\x1b[36m`, `${message.author} has successfully added ${rUser} to ${message.channel}`)
-
-    const CMDLog = new Discord.RichEmbed()
-        .setTitle(bot.settings.Commands_Log_Title)
-        .addField(`User`, `<@${message.author.id}>`)
-        .addField(`Command`, bot.settings.Add_Command, true)
-        .addField(`Channel`, message.channel, true)
-        .addField(`Executed At`, message.createdAt, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel === `${bot.settings.Command_Log_Channel}`);
-    if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
-    
-    CommandLog.send(CMDLog);
-
-
-}
-
-exports.help = {
-    name: bot.settings.Add_Command,
-  }

commands/addUser.js

@@ -0,0 +1,64 @@
+// SupportBot 6.0, Created by Emerald Services
+// Add User
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.AddUser,
+    description: supportbot.AddUserDesc,
+
+    execute(message, args) {        
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.AddUser}!`);
+
+        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
+        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (message.member.roles.cache.has(SupportStaff.id) || message.member.roles.cache.has(Admins.id)) {
+                if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
+                    const Exists = new Discord.MessageEmbed()
+                        .setTitle("No Ticket Found!")
+                        .setDescription(`${supportbot.NoValidTicket}`)
+                        .setColor(supportbot.WarningColour);
+                    message.channel.send({ embed: Exists });
+        
+                    return;
+                }
+        
+                let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
+                    const UserNotExist = new Discord.MessageEmbed()
+                        .setTitle("User Not Found!")
+                        .setDescription(`${supportbot.UserNotFound}\n\nTry Again:\`${supportbot.Prefix}${supportbot.AddUser} <user#0000>\``)
+                        .setColor(supportbot.ErrorColour)
+        
+                    if (!rUser) return message.channel.send({ embed: UserNotExist });
+                
+                        message.channel.updateOverwrite(rUser, {
+                            VIEW_CHANNEL: true,
+                            CREATE_INVITE: false,
+                            SEND_MESSAGES: true,
+                            READ_MESSAGES: true
+                        });
+                
+                    const Complete = new Discord.MessageEmbed()
+                        .setTitle("User Added!")
+                        .setDescription(supportbot.AddedUser.replace(/%user%/g, rUser.id))
+                        .setTimestamp()
+                        .setColor(supportbot.EmbedColour)
+                   message.channel.send({ embed: Complete });
+            } else {
+                
+                return message.channel.send({ embed: NoPerms });
+
+            }
+
+    }
+};

commands/announce.js

@@ -1,63 +1,68 @@
-// SupportBot
-// Command: Say
+// SupportBot 6.0, Created by Emerald Services
+// Links Command
 
 const Discord = require("discord.js");
-const bot = new Discord.Client()
+const fs = require("fs");
 
-bot.settings = require("../settings.json");
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
 
-exports.run = (bot, message, args) => {
-    message.delete();
+module.exports = {
+    name: supportbot.AnnounceCommand,
+    description: supportbot.AnnounceDesc,
 
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${bot.settings.staff}`)
+    execute(message, args) {
 
-    const rolemissing = new Discord.RichEmbed()
-        .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.staff}**`)
-        .setColor(bot.settings.colour)
-    if (!staffGroup) return message.reply(rolemissing).catch(err=>{console.error(err)})
-        
-    const donothaverole = new Discord.RichEmbed()
-        .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.staff}**`)
-        .setColor(bot.settings.colour)
-    if (!message.member.roles.has(staffGroup.id)) return message.reply(donothaverole)
+        let locateChannel = message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.name === supportbot.AnnouncementChannel);
 
-    const embed = new Discord.RichEmbed()
-        .setTitle(`${bot.settings.Announcement_Title}`)
-        .setDescription(args.join(" "))
-        .setTimestamp()
-        .setColor(bot.settings.colour)
-        .setFooter(`${message.author.username}#${message.author.discriminator}`, message.author.displayAvatarURL)
+        const errornochannel = new Discord.MessageEmbed()
+            .setTitle("Invalid Channel")
+            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.AnnouncementChannel}`)
+            .setColor(supportbot.ErrorColour);
+
+        if(!locateChannel) return message.channel.send({ embed: errornochannel });
+
+        let Admins = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin);
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${Admins.name}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (!message.member.roles.cache.has(Admins.id)) 
+                return message.channel.send({ embed: NoPerms });
+
+
+            const embed = new Discord.MessageEmbed()
+                .setDescription(`> **${supportbot.AnnouncementStarter}**`)
+	            .setColor(supportbot.EmbedColour)
+            message.channel.send({ embed: embed });
+
+            let announcement = []
+            message.channel.awaitMessages(response => response.content.length > 2, {
+                max: 1,
+                time: 500000,
+                errors: ['time'],
+            }).then((collected) => {
+                announcement.push(collected.map(r => r.content));
+
+                const AnnouncementEmbed = new Discord.MessageEmbed()
+                    .setTitle(supportbot.AnnouncementTitle)
+                    .setThumbnail(supportbot.AnnouncementIcon)
+                    .setDescription(announcement)
+                    .setColor(supportbot.EmbedColour)
+                    .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL());
+                
+                locateChannel.send({ embed: AnnouncementEmbed }).then(async function(msg) {
+                    const AnnouncementComplete = new Discord.MessageEmbed()
+                        .setColor(supportbot.SuccessColour)
+                        .setDescription(`:white_check_mark: You have successfully created an announcement. <#${locateChannel.id}>`)
+                    message.channel.send({ embed: AnnouncementComplete })
+                })
+
+            });
+
+    }
     
-    let ac = message.guild.channels.find(AnnounceChannel => AnnounceChannel.name === `${bot.settings.Announcement_Channel}`)
-    if(!ac) return message.channel.send(`:x: Error! Could not find the logs channel **${bot.settings.Announcement_Channel}**`)
-
-    ac.send(embed)
-    ac.send(`${bot.settings.Annuoncement_Tag_Role}`)
-
-    const SuggestionSuccessEmbed = new Discord.RichEmbed()
-        .setDescription(`:white_check_mark: You have successfully created an announcement. <#${ac.id}>`)
-        .setColor(bot.settings.colour)
-    message.channel.send(SuggestionSuccessEmbed);
-
-    console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Announcement_Command}`)
-
-    const CMDLog = new Discord.RichEmbed()
-        .setTitle(bot.settings.Commands_Log_Title)
-        .addField(`User`, `<@${message.author.id}>`)
-        .addField(`Command`, bot.settings.Announcement_Command, true)
-        .addField(`Channel`, message.channel, true)
-        .addField(`Executed At`, message.createdAt, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel === `${bot.settings.Command_Log_Channel}`);
-    if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
-    
-    CommandLog.send(CMDLog);
-
-
-}
-
-exports.help = {
-    name: bot.settings.Announcement_Command,
-}
+};

commands/botSay.js

@@ -0,0 +1,50 @@
+// SupportBot 6.0, Created by Emerald Services
+// Say Command
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.BotSay,
+    description: supportbot.BotSayDesc,
+
+    execute(message, args) {
+
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff);
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (!message.member.roles.cache.has(SupportStaff.id)) 
+                return message.channel.send({ embed: NoPerms });
+
+
+            const embed = new Discord.MessageEmbed()
+                .setDescription(`> **What would you like me to say!**`)
+	            .setColor(supportbot.EmbedColour)
+            message.channel.send({ embed: embed });
+
+            let announcement = []
+            message.channel.awaitMessages(response => response.content.length > 2, {
+                max: 1,
+                time: 500000,
+                errors: ['time'],
+            }).then((collected) => {
+                announcement.push(collected.map(r => r.content));
+
+                const AnnouncementEmbed = new Discord.MessageEmbed()
+                    .setDescription(announcement)
+                    .setColor(supportbot.EmbedColour)
+                
+                message.channel.send({ embed: AnnouncementEmbed })
+        })
+
+    } 
+    
+};

commands/close.js

@@ -1,58 +1,147 @@
-// SupportBot
-// Command: Close Ticket
+// SupportBot 6.0, Created by Emerald Services
+// Links Command
 
 const Discord = require("discord.js");
-const bot = new Discord.Client()
+const fs = require("fs");
 
-bot.settings = require("../settings.json");
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
 
-exports.run = (bot, message, args) => {
-    message.delete();
+module.exports = {
+    name: supportbot.CloseTicket,
+    description: supportbot.CloseTicketDesc,
 
-    const outsideticket = new Discord.RichEmbed()
-    .setDescription(`:x: Cannot use this command becase you are outside a ticket channel.`)
-    .setColor(bot.settings.colour) 
-if (!message.channel.name.startsWith(`ticket-`)) return message.channel.send({embed: outsideticket});
-const close1 = new Discord.RichEmbed()
-    .setDescription(`Looks like you have come to the end of your support ticket\nPlease confirm that you want to close your ticket by saying ||**confirm**||`)
-    .setFooter("Your request will be avoided in 20 seconds")
-    .setColor(bot.settings.colour)
-message.channel.send({embed: close1}).then(m => {
-    message.channel.awaitMessages(response => response.content === `confirm`, {
-        max: 1,
-        time: 10000,
-        errors: ['time'],
+    execute(message, args) {
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.CloseTicket}!`);
 
-    }).then((collected) => {
-        message.channel.delete();
+        if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
+            const Exists = new Discord.MessageEmbed()
+                .setTitle("No Ticket Found!")
+                .setDescription(`${supportbot.NoValidTicket}`)
+                .setColor(supportbot.WarningColour);
+            message.channel.send({ embed: Exists });
 
-    }).catch(() => {
-        m.edit('Close ticket request, timedout').then(m2 => {
-        m2.delete();
-    }, 3000);
+            return;
 
-    });
-});
+        }
 
-console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Close_Command}`)
+        if (supportbot.CloseConfirmation === "true") {
+            const CloseTicketRequest = new Discord.MessageEmbed()
+                .setTitle(`**${supportbot.ClosingTicket}**`)
+                .setDescription(`Please confirm by repeating the following word.. \`${supportbot.ClosingConfirmation_Word}\` `)
+                .setColor(supportbot.EmbedColour);
 
-    const CMDLog = new Discord.RichEmbed()
-        .setTitle(bot.settings.Commands_Log_Title)
-        .addField(`User`, `<@${message.author.id}>`)
-        .addField(`Command`, bot.settings.Close_Command, true)
-        .addField(`Channel`, message.channel, true)
-        .addField(`Executed At`, message.createdAt, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
+            message.channel.send(CloseTicketRequest).then(m => {
+                message.channel.awaitMessages( response => response.content.toLowerCase() === supportbot.ClosingConfirmation_Word, {
+                    max: 1,
+                    time: 20000,
+                    errors: [ 'time' ],
 
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}`);
-    if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
-    
-    CommandLog.send(CMDLog);
+                    
+                }).then( collected => {
+                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
+                    let user = message.author;
+                    let reason = args.join(" ") || "No Reason Provided.";
 
+                    let name = message.channel.name;
+                    let ticketChannel = message.channel;
 
-}
+                    message.channel.send(`**${supportbot.ClosingTicket}**`)
 
-exports.help = {
-    name: bot.settings.Close_Command,
-}
+                    .then(() => {
+                        const logEmbed = new Discord.MessageEmbed()
+                            .setTitle(supportbot.TranscriptTitle)
+                            .setColor(supportbot.EmbedColour)
+                            .setFooter(supportbot.EmbedFooter)
+                            .addField("Closed By", message.author.tag)
+                            .addField("Reason", reason);
+
+                        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
+                            let txt = '';
+
+                            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
+                            txt += `${message.guild.name}\n`;
+                            txt += `#${ticketChannel.name}\n`;
+                            txt += `${msgs.size} messages\n\n\n`;
+
+                            msgs.forEach( msg => {
+                                if ( msg.content ) {
+                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
+                                    txt += `${msg.content}\n`;
+                                    txt += `-----\n\n`;
+                                }
+                            });
+
+                            logChannel.send(logEmbed).catch(err => {
+                                message.reply(err)
+                            })
+
+                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
+
+                            message.channel.delete();
+
+                        })
+                    })
+
+                })
+
+            }).catch( () => {
+                m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
+            });
+
+        }
+
+        if (supportbot.CloseConfirmation === "false") {
+
+                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
+                    let user = message.author;
+                    let reason = args.join(" ") || "No Reason Provided.";
+
+                    let name = message.channel.name;
+                    let ticketChannel = message.channel;
+
+                    message.channel.send(`**${supportbot.ClosingTicket}**`)
+
+                    .then(() => {
+                        const logEmbed = new Discord.MessageEmbed()
+                            .setTitle(supportbot.TranscriptTitle)
+                            .setColor(supportbot.EmbedColour)
+                            .setFooter(supportbot.EmbedFooter)
+                            .addField("Closed By", message.author.tag)
+                            .addField("Reason", reason);
+
+                        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
+                            let txt = '';
+
+                            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
+                            txt += `${message.guild.name}\n`;
+                            txt += `#${ticketChannel.name}\n`;
+                            txt += `${msgs.size} messages\n\n\n`;
+
+                            msgs.forEach( msg => {
+                                if ( msg.content ) {
+                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
+                                    txt += `${msg.content}\n`;
+                                    txt += `-----\n\n`;
+                                }
+                            });
+
+                            logChannel.send(logEmbed).catch(err => {
+                                message.reply(err)
+                            })
+
+                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
+
+                            message.channel.delete();
+
+                        })
+
+                    }).catch( () => {
+                        m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
+                    });
+
+        }
+
+    }
+};

commands/forceclose.js

@@ -1,50 +0,0 @@
-// SupportBot
-// Command: Forceclose Ticket
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-bot.settings = require("../settings.json");
-
-exports.run = (bot, message, args) => {
-    message.delete();
-
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${bot.settings.support}`)
-
-const rolemissing = new Discord.RichEmbed()
-    .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.support}**`)
-    .setColor(bot.settings.colour)    
-if (!staffGroup) return message.reply({embed: rolemissing});
-    
-const donothaverole = new Discord.RichEmbed()
-    .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.support}**`)
-    .setColor(bot.settings.colour)    
-if (!message.member.roles.has(staffGroup.id)) return message.reply({embed: donothaverole});
-
-const outsideticket = new Discord.RichEmbed()
-    .setDescription(`:x: Cannot use this command becase you are outside a ticket channel.`)
-    .setColor(bot.settings.colour)    
-if (!message.channel.name.startsWith(`ticket-`)) return message.channel.send({embed: outsideticket});
-message.channel.delete();
-
-console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Forceclose_Command}`)
-
-    const CMDLog = new Discord.RichEmbed()
-        .setTitle(bot.settings.Commands_Log_Title)
-        .addField(`User`, `<@${message.author.id}>`)
-        .addField(`Command`, bot.settings.Forceclose_Command, true)
-        .addField(`Channel`, message.channel, true)
-        .addField(`Executed At`, message.createdAt, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}`);
-    if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
-    
-    CommandLog.send(CMDLog);
-
-}
-
-exports.help = {
-    name: bot.settings.Forceclose_Command,
-}

commands/help.js

@@ -1,61 +1,51 @@
-// SupportBot
-// Command: Help
+// SupportBot 6.0, Created by Emerald Services
+// Help Command
 
 const Discord = require("discord.js");
-const bot = new Discord.Client()
+const fs = require("fs");
 
-bot.settings = require("../settings.json");
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
 
-exports.run = (bot, message, args) => {
-    message.delete();
-
-    let userCommands = "";
-        userCommands += `**${bot.settings.prefix}${bot.settings.Link_Command}**: Get some important links!\n`;
-        userCommands += `**${bot.settings.prefix}${bot.settings.Ping_Command}**: Check the bots ping. Pong!\n`;
-	userCommands += `**${bot.settings.prefix}${bot.settings.Ticket_Command} <reason>**: Create a support ticket\n`;
-        userCommands += `**${bot.settings.prefix}${bot.settings.Close_Command}**: Close your support ticket\n`;
-        userCommands += `**${bot.settings.prefix}${bot.settings.Suggest_Command} <suggestion>**: Create a server suggestion\n`;
-	
-    let supportCommands = "";
-	supportCommands += `**${bot.settings.prefix}${bot.settings.Add_Command} <user>**: Adds a user to a ticket\n`;
-        supportCommands += `**${bot.settings.prefix}${bot.settings.Remove_Command} <user>**: Removes a user from a ticket\n`;
-        supportCommands += `**${bot.settings.prefix}${bot.settings.Forceclose_Command}**: Forceclose a support ticket\n`;
-	supportCommands += `**${bot.settings.prefix}${bot.settings.Rename_Command}**: Rename a support ticket\n`;
+module.exports = {
+    name: supportbot.HelpCommand,
+    description: supportbot.HelpDesc,
 
+    execute(message, args) {
+        let generalCommands = "";
+            generalCommands += `**${supportbot.Prefix}${supportbot.HelpCommand}** ${supportbot.HelpDesc}\n`;
+            generalCommands += `**${supportbot.Prefix}${supportbot.LinksCommand}** ${supportbot.LinkDesc}\n`;
+            generalCommands += `**${supportbot.Prefix}${supportbot.SuggestCommand}** ${supportbot.SuggestionDesc}\n`;
+            generalCommands += `**${supportbot.Prefix}${supportbot.PingCommand}** ${supportbot.PingDesc}\n`;
+        
+        let supportCommands = "";
+            supportCommands += `**${supportbot.Prefix}${supportbot.NewTicket} [reason]** ${supportbot.NewTicketDesc}\n`
+            supportCommands += `**${supportbot.Prefix}${supportbot.CloseTicket} [reason]** ${supportbot.CloseTicketDesc}\n`
+        
         let staffCommands = "";
-	staffCommands += `**${bot.settings.prefix}${bot.settings.Announcement_Command} <message>**: Create a bot announcement\n`;
-        staffCommands += `**${bot.settings.prefix}${bot.settings.Say_Command} <message>**: Send a message as the bot\n`;
-        staffCommands += `**${bot.settings.prefix}${bot.settings.Lockchat_Command}**: Lock the chat channel\n`;
-        staffCommands += `**${bot.settings.prefix}${bot.settings.UnLockchat_Command}**: UnLock the chat channel\n`;
+            staffCommands += `**${supportbot.Prefix}${supportbot.AddUser} <user#0000>** ${supportbot.AddUserDesc}\n`
+            staffCommands += `**${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>** ${supportbot.RemoveUserDesc}\n`
+            staffCommands += `**${supportbot.Prefix}${supportbot.BotSay}** ${supportbot.BotSayDesc}\n` 
+            staffCommands += `**${supportbot.Prefix}${supportbot.AnnounceCommand}** ${supportbot.AnnounceDesc}\n` 
+            
+        const HelpCommandEmbed = new Discord.MessageEmbed()
+            .setTitle(supportbot.Bot_Name)
+            .setThumbnail(message.author.displayAvatarURL())
 
-    const embed = new Discord.RichEmbed()
-        .setTitle(bot.settings.botname)
-        .addField(":ticket: Support Commands", userCommands)
-        .addField(":pushpin: Support Commands", supportCommands, true)
-        .addField(":pushpin: Staff Commands", staffCommands, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer, message.author.displayAvatarURL);
+            .addFields(
+                { name: '🖥️ General Commands', value: `${generalCommands}\n`, inline: false },
+                { name: '🎫 Support Commands', value: `${supportCommands}\n`, inline: false },
+            )
 
-	message.channel.send(embed)
+            .setColor(supportbot.EmbedColour)
+            .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL());
 
-    console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Help_Command}`)
+            if (message.member.roles.cache.some(role => role.name === supportbot.Staff || supportbot.Admin)) {
+                HelpCommandEmbed.addFields(
+                    { name: '🔑 Staff Commands', value: `${staffCommands}\n`, inline: false },
+                )
+            }
 
-    const CMDLog = new Discord.RichEmbed()
-        .setTitle(bot.settings.Commands_Log_Title)
-        .addField(`User`, `<@${message.author.id}>`)
-        .addField(`Command`, bot.settings.Help_Command, true)
-        .addField(`Channel`, message.channel, true)
-        .addField(`Executed At`, message.createdAt, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}`);
-    if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via settings.json`);
-    
-    CommandLog.send(CMDLog);
-
-}
-
-exports.help = {
-    name: bot.settings.Help_Command,
-}
+	    message.channel.send({ embed: HelpCommandEmbed });
+    }
+};

commands/links.js

@@ -1,48 +1,33 @@
-// SupportBot
-// Command: Help
+// SupportBot 6.0, Created by Emerald Services
+// Links Command
 
-const Discord = require( "discord.js" );
-const bot = new Discord.Client()
+const Discord = require("discord.js");
+const fs = require("fs");
 
-bot.settings = require( "../settings.json" );
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
 
-exports.run = ( bot, message, args ) => {
-    message.delete();
+module.exports = {
+    name: supportbot.LinksCommand,
+    description: supportbot.LinksDesc,
 
-    let botLinks = bot.settings.LINKS;
+    execute(message, args) {
+        
+        const LinksEmbed = new Discord.MessageEmbed()
+            .setColor(supportbot.EmbedColour)
 
-    let links = '';
+        let botLinks = supportbot.LINKS;
+        
+        let links = '';
+        
+        for ( let name in botLinks ) {
+            links += `[${name}](${botLinks[ name ]})\n`;
+        };
+
+        LinksEmbed.addField(supportbot.LinksTitle, links)
+
+        message.channel.send({ embed: LinksEmbed });
 
-    for ( let name in botLinks ) {
-        links += `[${name}](${botLinks[ name ]})\n`;
     }
-
-    let embed = new Discord.RichEmbed()
-        .setTitle( bot.settings.LINKS_TITLE )
-        .setDescription( links )
-        .setColor( bot.settings.colour )
-        .setFooter( bot.settings.footer )
-
-    message.channel.send( embed );
-
-    console.log( `\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Link_Command}` )
-
-    const CMDLog = new Discord.RichEmbed()
-        .setTitle(bot.settings.Commands_Log_Title)
-        .addField(`User`, `<@${message.author.id}>`)
-        .addField(`Command`, bot.settings.Link_Command, true)
-        .addField(`Channel`, message.channel, true)
-        .addField(`Executed At`, message.createdAt, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}`);
-    if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
-    
-    CommandLog.send(CMDLog);
-
-}
-
-exports.help = {
-    name: bot.settings.Link_Command,
-}
+};

commands/lockchat.js

@@ -1,52 +0,0 @@
-// SupportBot
-// Command: Lockchat
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-bot.settings = require("../settings.json");
-
-exports.run = async(bot, message, args) => {
-    message.delete();
-
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${bot.settings.staff}`)
-    let everyoneRole = message.guild.roles.find(everyone => everyone.name === `${bot.settings.everyone}`)
-
-    const rolemissing = new Discord.RichEmbed()
-        .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.staff}**`)
-        .setColor(bot.settings.colour)
-    if (!staffGroup) return message.reply(rolemissing).catch(err=>{console.error(err)})
-        
-    const donothaverole = new Discord.RichEmbed()
-        .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.staff}**`)
-        .setColor(bot.settings.colour)
-    if (!message.member.roles.has(staffGroup.id)) return message.reply(donothaverole)
-    
-    message.channel.overwritePermissions(everyoneRole, { READ_MESSAGES: false, SEND_MESSAGES: false });
-
-    const lockmsg = new Discord.RichEmbed()
-        .setDescription(":white_check_mark: **Chat Locked**")
-        .setColor(bot.settings.colour)
-    message.channel.send(lockmsg)
-
-    console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Lockchat_Command}`)
-
-    const CMDLog = new Discord.RichEmbed()
-        .setTitle(bot.settings.Commands_Log_Title)
-        .addField(`User`, `<@${message.author.id}>`)
-        .addField(`Command`, bot.settings.Lockchat_Command, true)
-        .addField(`Channel`, message.channel, true)
-        .addField(`Executed At`, message.createdAt, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}`);
-    if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
-    
-    CommandLog.send(CMDLog);
-
-}
-
-exports.help = {
-    name: bot.settings.Lockchat_Command,
-}

commands/newticket.js

@@ -0,0 +1,235 @@
+const Discord = require("discord.js");
+const bot = new Discord.Client()
+
+const fs = require("fs")
+const yaml = require('js-yaml');
+
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+const TicketNumberID = require('../utils/TicketNumber.js');
+
+const reacted = [];
+
+module.exports = {
+    name: supportbot.NewTicket,
+    description: supportbot.NewTicketDesc,
+
+    execute(message, args) {
+      console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.NewTicket}!`);
+
+      // Ticket ID
+      let ticketNumberID = TicketNumberID.pad(message.guild.id);
+
+      // Ticket Subject
+      const TicketSubject = args.join(" ") || supportbot.NoTicketSubject;
+
+      // Ticket Exists
+      const TicketExists = new Discord.MessageEmbed()
+        .setTitle("Ticket Exists!")
+        .setDescription(`${supportbot.TicketExists}`)
+        .setColor(supportbot.WarningColour)
+
+      if (message.guild.channels.cache.find(SupportTicket => SupportTicket.name === `${supportbot.TicketChannel}-${ticketNumberID}`)) 
+      return message.channel.send({ embed: TicketExists });
+
+      message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`, {
+        type: "text",
+      }).then(SupportTicket => {
+
+        let AllUsers = message.guild.roles.cache.find(everyone => everyone.name === '@everyone')
+        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
+        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
+
+        let DeptRole1 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_1}`)
+        let DeptRole2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_2}`)
+        let DeptRole3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_3}`)
+
+        SupportTicket.updateOverwrite(AllUsers, {
+          VIEW_CHANNEL: false,
+        })
+
+        SupportTicket.updateOverwrite(message.author, {
+          VIEW_CHANNEL: true,
+          READ_MESSAGES: true,
+          SEND_MESSAGES: true,
+        })
+
+        SupportTicket.updateOverwrite(SupportStaff, {
+          VIEW_CHANNEL: true,
+          READ_MESSAGES: true,
+          SEND_MESSAGES: true,
+        })
+
+        SupportTicket.updateOverwrite(Admins, {
+          VIEW_CHANNEL: true,
+          READ_MESSAGES: true,
+          SEND_MESSAGES: true,
+        })
+
+        // Ticket Category
+        let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory)
+
+        if (TicketCategory) {
+          SupportTicket.setParent(TicketCategory.id)
+        } else {
+          if (message.guild.channels.cache.get(supportbot.TicketCategory)) {
+            SupportTicket.setParent(message.guild.channels.cache.get(supportbot.TicketCategory).id);
+          }
+        }
+
+        // Ticket Created, Message Sent
+        const TicketMessage = new Discord.MessageEmbed()
+          .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
+          .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
+          .setColor(supportbot.EmbedColour)
+
+        if (supportbot.TicketSubject === "embed") {
+
+          if (TicketSubject != 'No Reason Provided.') {
+            TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
+          }
+          
+        }
+
+        if (supportbot.TicketSubject === "description") {
+
+          if (TicketSubject != 'No Reason Provided.') {
+            SupportTicket.setTopic(`Reason: ${TicketSubject}  -  User ID: ${message.author.id}  -  Ticket: ${SupportTicket.name}`)
+          }
+          
+        }
+
+        if (supportbot.TicketDepartments === "true") {
+          TicketMessage.addFields({ name: 'Departments', value: `${supportbot.DepartmentEmoji_1} **${supportbot.DepartmentTitle_1}**\n${supportbot.DepartmentEmoji_2} **${supportbot.DepartmentTitle_2}**\n${supportbot.DepartmentEmoji_3} **${supportbot.DepartmentTitle_3}**` })
+        }
+
+        SupportTicket.send({ embed: TicketMessage }).then( async function(msg) {
+        
+          const Emoji_1 = supportbot.DepartmentEmoji_1;
+          const Emoji_2 = supportbot.DepartmentEmoji_2;
+          const Emoji_3 = supportbot.DepartmentEmoji_3;
+
+          reacted[ticketNumberID] = false;
+
+          if (supportbot.TicketDepartments === "true") {
+            await msg.react(Emoji_1);
+            await msg.react(Emoji_2);
+            await msg.react(Emoji_3);
+            let filter = (reaction, user) => {
+              if (user.id !== message.author.id) return;
+              if (typeof reacted[ticketNumberID] !== "boolean") return;
+              delete reacted[ticketNumberID];
+              if (reaction.emoji.name === Emoji_1) {
+                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(DeptRole1, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+          
+                if (supportbot.AllowStaff === "true") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+          
+                if (supportbot.AllowStaff === "false") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+
+                const Department1 = new Discord.MessageEmbed()
+                  .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_1} Department**. Please provide us information regarding your query.`)
+                  .setColor(supportbot.EmbedColour)
+                SupportTicket.send({ embed: Department1 });
+          
+              }
+          
+              if (reaction.emoji.name === Emoji_2) {
+                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(DeptRole2, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+          
+                if (supportbot.AllowStaff === "true") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+
+                if (supportbot.AllowStaff === "false") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+          
+                const Department2 = new Discord.MessageEmbed()
+                .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_2} Department**. Please provide us information regarding your query.`)
+                  .setColor(supportbot.EmbedColour)
+                SupportTicket.send({ embed: Department2 });
+          
+              }
+          
+              if (reaction.emoji.name === `${Emoji_3}`) {
+                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(DeptRole3, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
+          
+                if (supportbot.AllowStaff === "true") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+
+                if (supportbot.AllowStaff === "false") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+          
+                const Department3 = new Discord.MessageEmbed()
+                .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_3} Department**. Please provide us information regarding your query.`)
+                  .setColor(supportbot.EmbedColour)
+                SupportTicket.send({ embed: Department3 });
+              }
+              return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== message.author.id;
+            }
+            msg.awaitReactions(filter, { 
+              max: 4, 
+              time: 60000, 
+              errors: ['time'] 
+            }).then(async collected => {
+            });
+
+            setTimeout(async function() {
+              if (typeof reacted[ticketNumberID] == "boolean") {
+                delete reacted[ticketNumberID];
+                //delete channel because didn't react in a minute
+              }
+            }, 60000);
+
+          }
+  
+        });
+        const CreatedTicket = new Discord.MessageEmbed()
+          .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
+          .setColor(supportbot.EmbedColour)
+        message.channel.send({ embed: CreatedTicket });
+
+        fs.writeFileSync("./storage/SupportTickets.json", '{\n    "ticket": "' + SupportTicket.name + '", \n    "id":' + message.author.id + "\n}", (err) => {
+          if (!err) return;
+          console.error(err)
+      })
+
+        // Ticket Logs
+
+        const errornochannel = new Discord.MessageEmbed()
+          .setTitle("SupportBot Error!")
+          .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
+          .setColor(supportbot.ErrorColour);
+
+        const TicketLogs = new Discord.MessageEmbed()
+          .setTitle("Ticket Log")
+          .setThumbnail(supportbot.Ticket_Thumbnail)
+          .addFields(
+            { name: 'Ticket', value: `<#${SupportTicket.id}>` },
+            { name: 'User', value: `<@${message.author.id}>` },
+          )
+          .setColor(supportbot.EmbedColour)
+          .setFooter(supportbot.EmbedFooter)
+
+        let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog)
+
+        if(!locateChannel) return message.channel.send({ embed: errornochannel });
+
+        locateChannel.send({ embed: TicketLogs });
+      })
+
+    }
+
+};

commands/ping.js

@@ -1,37 +1,23 @@
-// SupportBot
-// Command: Ping
+// SupportBot 6.0, Created by Emerald Services
+// Help Command
 
 const Discord = require("discord.js");
-const bot = new Discord.Client()
+const fs = require("fs");
 
-bot.settings = require("../settings.json");
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
 
-exports.run = (bot, message, args) => {
-    message.delete();
+module.exports = {
+    name: supportbot.PingCommand,
+    description: supportbot.PingDesc,
 
-    const embed = new Discord.RichEmbed()
-        .setDescription(`:ping_pong: **Pong!** \`${bot.ping}ms\` `)
-        .setColor(bot.settings.colour)
-    message.channel.send(embed).catch(console.error);
+    execute(message, args) {        
+        let ping = Date.now() - message.createdTimestamp + " ms";
+        
+        const PingCommandEmbed = new Discord.MessageEmbed()
+            .setDescription(`🏓 **Pong!** \`${Date.now() - message.createdTimestamp}ms\``)
+            .setColor(supportbot.EmbedColour)
 
-    console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Ping_Command}`)
-
-    const CMDLog = new Discord.RichEmbed()
-        .setTitle(bot.settings.Commands_Log_Title)
-        .addField(`User`, `<@${message.author.id}>`)
-        .addField(`Command`, bot.settings.Ping_Command, true)
-        .addField(`Channel`, message.channel, true)
-        .addField(`Executed At`, message.createdAt, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}`);
-    if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
-    
-    CommandLog.send(CMDLog);
-
-}
-
-exports.help = {
-    name: bot.settings.Ping_Command,
-}
+	    message.channel.send({ embed: PingCommandEmbed });
+    }
+};

commands/poll.js

@@ -1,60 +0,0 @@
-// SupportBot
-// Command: Poll
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-bot.settings = require("../settings.json");
-
-exports.run = (bot, message, args) => {
-    message.delete();
-
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${bot.settings.staff}`)
-
-    const rolemissing = new Discord.RichEmbed()
-        .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.staff}**`)
-        .setColor(bot.settings.colour)
-    if (!staffGroup) return message.reply(rolemissing).catch(err=>{console.error(err)})
-        
-    const donothaverole = new Discord.RichEmbed()
-        .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.staff}**`)
-        .setColor(bot.settings.colour)
-    if (!message.member.roles.has(staffGroup.id)) return message.reply(donothaverole)
-    
-    const embed = new Discord.RichEmbed()
-        .setTitle(`${bot.settings.Poll_Title}`)
-        .setDescription(args.join(" "))
-        .setTimestamp()
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer, message.author.displayAvatarURL)
-    
-    let ac = message.guild.channels.find(AnnounceChannel => AnnounceChannel.name === `${bot.settings.Poll_Channel}`)
-    if(!ac) return message.channel.send(`:x: Error! Could not find the logs channel **${bot.settings.Poll_Channel}**`)
-        
-    ac.send(embed)
-
-    .then(async function(msg) {
-        msg.react(bot.settings.Reaction_Poll_1).then(() => msg.react(bot.settings.Reaction_Poll_2));
-    });
-
-    console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Poll_Command}`)
-
-    const CMDLog = new Discord.RichEmbed()
-        .setTitle(bot.settings.Commands_Log_Title)
-        .addField(`User`, `<@${message.author.id}>`)
-        .addField(`Command`, bot.settings.Close_Command, true)
-        .addField(`Channel`, message.channel, true)
-        .addField(`Executed At`, message.createdAt, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}`);
-    if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
-    
-    CommandLog.send(CMDLog);
-
-}
-
-exports.help = {
-    name: bot.settings.Poll_Command,
-}

commands/remove.js

@@ -1,74 +0,0 @@
-// SupportBot
-// Command: Remove User
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-bot.settings = require("../settings.json");
-
-module.exports.run = async (bot, message, args) => {
-    message.delete()
-
-console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Add_Command}`)
-
-let staffGroup = message.guild.roles.find(staffRole => staffRole.name === bot.settings.support)
-
-const rolemissing = new Discord.RichEmbed()
-    .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.support}**`)
-    .setColor(bot.settings.colour) 
-if (!staffGroup) return message.reply({embed: rolemissing});
-
-const donothaverole = new Discord.RichEmbed()
-    .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.support}**`)
-    .setColor(bot.settings.colour) 
-if (!message.member.roles.has(staffGroup.id)) return message.reply({embed: donothaverole});
-
-const outsideticket = new Discord.RichEmbed()
-    .setDescription(`:x: Cannot use this command becase you are outside a ticket channel.`)
-    .setColor(bot.settings.colour) 
-if (!message.channel.name.startsWith(`ticket-`)) return message.channel.send({embed: outsideticket});
-
-let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.get(args[0]));
-
-const cantfinduser = new Discord.RichEmbed()
-    .setDescription(`:x: Hmm! Does that user exist? I cannot find the user.`)
-    .setColor(bot.settings.colour) 
-if(!rUser) return message.channel.send({embed: cantfinduser});
-
-const channel = message.guild.channels.find(channel => channel.name === message.channel.name);
-
-const cantfindchannel = new Discord.RichEmbed()
-    .setDescription(`:x: Hmm! Does that ticket exist? I cannot find the ticket channel.`)
-    .setColor(bot.settings.colour) 
-if(!channel) return message.channel.send({embed: cantfindchannel});
-message.delete().catch(O_o=>{});
-
-message.channel.overwritePermissions(rUser, { READ_MESSAGES: false, SEND_MESSAGES: false });
-
-const useradded = new Discord.RichEmbed()
-    .setColor(bot.settings.colour) 
-    .setDescription(`:white_check_mark: Successfully remove ${rUser} from the ticket.`)
-    .setTimestamp();
-
-message.channel.send({embed: useradded});
-console.log(`\x1b[36m`, `${message.author} has successfully removed ${rUser} from ${message.channel}`)
-
-    const CMDLog = new Discord.RichEmbed()
-        .setTitle(bot.settings.Commands_Log_Title)
-        .addField(`User`, `<@${message.author.id}>`)
-        .addField(`Command`, bot.settings.Remove_Command, true)
-        .addField(`Channel`, message.channel, true)
-        .addField(`Executed At`, message.createdAt, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}`);
-    if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
-    
-    CommandLog.send(CMDLog);
-
-}
-
-exports.help = {
-    name: bot.settings.Remove_Command,
-  }

commands/removeUser.js

@@ -0,0 +1,62 @@
+// SupportBot 6.0, Created by Emerald Services
+// Add User
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.RemoveUser,
+    description: supportbot.RemoveUserDesc,
+
+    execute(message, args) {        
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.RemoveUser}!`);
+
+        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
+        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (message.member.roles.cache.has(SupportStaff.id) || message.member.roles.cache.has(Admins.id)) {
+                if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
+                    const Exists = new Discord.MessageEmbed()
+                        .setTitle("No Ticket Found!")
+                        .setDescription(`${supportbot.NoValidTicket}`)
+                        .setColor(supportbot.WarningColour);
+                    message.channel.send({ embed: Exists });
+        
+                    return;
+                }
+        
+                let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
+                    const UserNotExist = new Discord.MessageEmbed()
+                        .setTitle("User Not Found!")
+                        .setDescription(`${supportbot.UserNotFound}\n\nTry Again:\`${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>\``)
+                        .setColor(supportbot.ErrorColour)
+        
+                    if (!rUser) return message.channel.send({ embed: UserNotExist });
+                
+                        message.channel.updateOverwrite(rUser, {
+                            VIEW_CHANNEL: false,
+                            CREATE_INVITE: false,
+                            SEND_MESSAGES: false,
+                            READ_MESSAGES: false
+                        });
+                
+                    const Complete = new Discord.MessageEmbed()
+                        .setTitle("User Removed!")
+                        .setDescription(supportbot.RemovedUser.replace(/%user%/g, rUser.id))
+                        .setTimestamp()
+                        .setColor(supportbot.EmbedColour)
+                   message.channel.send({ embed: Complete });
+            } else {
+                return message.channel.send({ embed: NoPerms });
+            }
+
+    }
+};

commands/rename.js

@@ -1,63 +0,0 @@
-// SupportBot
-// Command: Close Ticket
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-bot.settings = require("../settings.json");
-
-exports.run = (bot, message, args) => {
-    message.delete();
-
-	let staffGroup = message.guild.roles.find(staffRole => staffRole.name === bot.settings.support)
-
-	const rolemissing = new Discord.RichEmbed()
-		.setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.support}**`)
-		.setColor(bot.settings.colour) 
-	if (!staffGroup) return message.reply({embed: rolemissing});
-
-	const donothaverole = new Discord.RichEmbed()
-		.setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.support}**`)
-		.setColor(bot.settings.colour) 
-	if (!message.member.roles.has(staffGroup.id)) return message.reply({embed: donothaverole});
-	
-    const outsideticket = new Discord.RichEmbed()
-		.setDescription(`:x: Cannot use this command becase you are outside a ticket channel.`)
-		.setColor(bot.settings.colour) 
-	if (!message.channel.name.startsWith(`ticket-`)) return message.channel.send({embed: outsideticket});
-	const renameto = args.join(" ")
-	message.channel.setName(`ticket-${renameto}-${message.author.username}`)
-	
-    // Renamed Ticket Logistic   
-	const logEmbed = new Discord.RichEmbed()
-        .setTitle(":ticket: Ticket Renamed")
-		.setDescription(`<@${message.author.id}> has renamed a ticket to ${renameto}`)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-  
-    let logChannel = message.guild.channels.find(TicketChannel => TicketChannel.name === `${bot.settings.Ticket_Logs}`);
-    if(!logChannel) return message.channel.send(`:x: Error! Could not find the logs channel **${bot.settings.Ticket_Logs}**`);
-    
-    logChannel.send({embed: logEmbed})
-	
-    console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Rename_Command}`)
-
-    const CMDLog = new Discord.RichEmbed()
-        .setTitle(bot.settings.Commands_Log_Title)
-        .addField(`User`, `<@${message.author.id}>`)
-        .addField(`Command`, bot.settings.Rename_Command, true)
-        .addField(`Channel`, message.channel, true)
-        .addField(`Executed At`, message.createdAt, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}`);
-    if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
-    
-    CommandLog.send(CMDLog);
-
-}
-
-exports.help = {
-    name: bot.settings.Rename_Command,
-}

commands/report.js

@@ -1,75 +0,0 @@
-// SupportBot
-// Command: Report
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-bot.settings = require("../settings.json");
-
-exports.run = (bot, message, args) => {
-    message.delete();
-
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${bot.settings.staff}`);
-
-    const rolemissing = new Discord.RichEmbed()
-        .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.staff}**`)
-        .setColor(bot.settings.colour);
-
-    if(!staffGroup) {
-        message.reply(rolemissing).catch(err => {
-          console.error(err);
-        });
-    } else {
-        const donothaverole = new Discord.RichEmbed()
-            .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.staff}**`)
-            .setColor(bot.settings.colour)
-        if(!message.member.roles.has(staffGroup.id)) {
-            message.reply(donothaverole);
-        } else {
-            if(!args[0]) {
-                message.reply(":x: Sorry! Please specify the user to report.");
-            } else {
-                if(!args[1]) {
-                    message.reply(":x: Sorry! Specify the reason of your report.");
-                } else {
-                  let reportDesc = args.slice(1).join(" ");
-                    const embed = new Discord.RichEmbed()
-                        .setTitle(`${bot.settings.Report_Title}`)
-                        .setThumbnail(message.author.avatarURL)
-                        .addField("Report by:", `<@${message.author.id}>`, false)
-                        .addField("Description:", `${reportDesc}`, false)
-                        .addField("Reported User:", `${args[0]}`, false)
-                        .setTimestamp(new Date())
-                        .setColor(bot.settings.colour)
-                        .setFooter(`${message.author.username}#${message.author.discriminator}`, message.author.displayAvatarURL);
-                    let rc = message.guild.channels.find(ReportChannel => ReportChannel.name === `${bot.settings.Report_Channel}`)
-                    if(!rc) {
-                        message.channel.send(`:x: Error! Could not find the logs channel **${bot.settings.Report_Channel}**`);
-                    } else {
-                        rc.send(embed);
-                        console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Report_Command}`);
-
-                         const CMDLog = new Discord.RichEmbed()
-                            .setTitle(bot.settings.Commands_Log_Title)
-                            .addField(`User`, `<@${message.author.id}>`)
-                            .addField(`Command`, bot.settings.Report_Command, true)
-                            .addField(`Channel`, message.channel, true)
-                            .addField(`Executed At`, message.createdAt, true)
-                            .setColor(bot.settings.colour)
-                            .setFooter(bot.settings.footer)
-
-                        let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}`);
-                        if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
-    
-                        CommandLog.send(CMDLog);
-
-                    }
-                }
-            }
-        }
-    }
-}
-
-exports.help = {
-    name: bot.settings.Report_Command
-}

commands/say.js

@@ -1,52 +0,0 @@
-// SupportBot
-// Command: Say
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-bot.settings = require("../settings.json");
-
-exports.run = (bot, message, args) => {
-    message.delete();
-
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${bot.settings.staff}`)
-
-    const rolemissing = new Discord.RichEmbed()
-        .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.staff}**`)
-        .setColor(bot.settings.colour)
-    if (!staffGroup) return message.reply(rolemissing).catch(err=>{console.error(err)})
-        
-    const donothaverole = new Discord.RichEmbed()
-        .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.staff}**`)
-        .setColor(bot.settings.colour)
-    if (!message.member.roles.has(staffGroup.id)) return message.reply(donothaverole)
-    
-    const embed = new Discord.RichEmbed()
-        .setTitle(`${bot.settings.Announcement_Title}`)
-        .setDescription(args.join(" "))
-        .setTimestamp()
-        .setColor(bot.settings.colour)
-        .setFooter(`${message.author.username}#${message.author.discriminator}`, message.author.displayAvatarURL)
-
-    message.channel.send(embed);
-
-    console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Say_Command}`)
-
-    const CMDLog = new Discord.RichEmbed()
-        .setTitle(bot.settings.Commands_Log_Title)
-        .addField(`User`, `<@${message.author.id}>`)
-        .addField(`Command`, bot.settings.Say_Command, true)
-        .addField(`Executed At`, message.createdAt, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}`);
-    if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
-    
-    CommandLog.send(CMDLog);
-
-}
-
-exports.help = {
-    name: bot.settings.Say_Command,
-}

commands/suggest.js

@@ -1,53 +1,58 @@
-// SupportBot
-// Command: Suggest
+// SupportBot 6.0, Created by Emerald Services
+// Suggest Command
 
 const Discord = require("discord.js");
-const bot = new Discord.Client()
+const fs = require("fs");
 
-bot.settings = require("../settings.json");
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
 
-exports.run = async(bot, message, args) => {
-    message.delete();
+module.exports = {
+    name: supportbot.SuggestCommand,
+    description: supportbot.SuggestionDesc,
 
-    const SuggestionEmbed = new Discord.RichEmbed()
-        .setTitle(`${bot.settings.Suggestion_Title}`)
-        .setDescription(`\`\`\`${args.join(" ")}\`\`\`\nFrom <@${message.author.id}>`)
-        .setFooter(`${bot.settings.footer}`, message.author.avatarURL)
-        .setTimestamp(new Date())
-        .setColor(bot.settings.colour);
+    execute(message, args) {
+        let locateChannel = message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.name === supportbot.SuggestionChannel);
+
+        const errornochannel = new Discord.MessageEmbed()
+            .setTitle("Invalid Channel")
+            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.SuggestionChannel}\``)
+            .setColor(supportbot.ErrorColour);
+
+        if(!locateChannel) return message.channel.send({ embed: errornochannel });
+
+        const embed = new Discord.MessageEmbed()
+            .setDescription(`> **${supportbot.SuggestionStarter}**`)
+	        .setColor(supportbot.EmbedColour)
+        message.channel.send({ embed: embed });
+
+        let suggestion = []
+        message.channel.awaitMessages(response => response.content.length > 2, {
+            max: 1,
+            time: 500000,
+            errors: ['time'],
+        }).then((collected) => {
+            suggestion.push(collected.map(r => r.content));
+
+            const SuggestionMessage = new Discord.MessageEmbed()
+                .setColor(supportbot.EmbedColour)
+                .setFooter(supportbot.EmbedFooter)
+
+                .setTitle(supportbot.SuggestionTitle)
+                .setDescription(`\`\`\`${suggestion}\`\`\``)
+
+                .addFields( { name: "From", value: `<@${message.author.id}>`, inline: false }, )
+
+            locateChannel.send({ embed: SuggestionMessage }).then(async function(msg) {
+                msg.react(supportbot.SuggestReact_1).then(() => msg.react(supportbot.SuggestReact_2));
+            });
+
+            const SuggestionComplete = new Discord.MessageEmbed()
+                .setColor(supportbot.SuccessColour)
+                .setDescription(`:white_check_mark: Your suggestion has been successfully created. <#${locateChannel.id}>`)
+            message.channel.send({ embed: SuggestionComplete })
+
+        });
     
-    let sc = message.guild.channels.find(SuggestionChannel => SuggestionChannel.name === `${bot.settings.Suggestion_Channel}`);
-    if(!sc) return message.channel.send(`:x: Error! Could not find the suggestion channel **${bot.settings.Suggestion_Channel}**`);
-    
-    sc.send(SuggestionEmbed)
-
-    .then(async function(msg) {
-        msg.react(bot.settings.suggestyes).then(() => msg.react(bot.settings.suggestno));
-    });
-
-    const SuggestionSuccessEmbed = new Discord.RichEmbed()
-        .setDescription(`:white_check_mark: You have successfully created your suggestion. <#${sc.id}>`)
-        .setColor(bot.settings.colour)
-    message.channel.send(SuggestionSuccessEmbed);
-
-    console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Suggest_Command}`)
-
-    const CMDLog = new Discord.RichEmbed()
-        .setTitle(bot.settings.Commands_Log_Title)
-        .addField(`User`, `<@${message.author.id}>`)
-        .addField(`Command`, bot.settings.Suggest_Command, true)
-        .addField(`Channel`, message.channel, true)
-        .addField(`Executed At`, message.createdAt, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}`);
-    if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**`);
-    
-    CommandLog.send(CMDLog);
-
-}
-
-exports.help = {
-    name: bot.settings.Suggest_Command,
-}
+    }
+};

commands/ticket.js

@@ -1,134 +0,0 @@
-// SupportBot
-// Command: Ticket
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-bot.settings = require("../settings.json");
-
-exports.run = (bot, message, args) => {
-    message.delete();
-
-    const ID = Math.floor(Math.random() * 10) + 2000;
-    const subject = args.join(" ") || `${bot.settings.Default_Ticket_Reason}`;
-
-    // Ticket Reactions
-    const reactembed = new Discord.RichEmbed()
-        .setColor(bot.settings.colour)
-        .setDescription(`${bot.settings.Ticket_React_Message}`);
-    message.channel.send(reactembed)
-		.then(function(msg) {
-
-		msg.react('✅').then(() => msg.react('❎'));
-
-		const filter = (reaction, user) => {
-			return ['✅', '❎'].includes(reaction.emoji.name) && user.id !== msg.author.id;
-        };
-
-        msg.awaitReactions(filter, { max: 1, time: 60000, errors: ['time'] })
-            .then(collected => {
-                const reaction = collected.first();
-
-		    if (reaction.emoji.name === '❎') {
-
-                const successEmbed = new Discord.RichEmbed()
-                    .setDescription(`:tickets: <@${message.author.id}> You have canceled your support request.`)
-                    .setColor(bot.settings.colour);
-                message.channel.send(successEmbed);
-         }
-
-            if (reaction.emoji.name === '✅') {
-
-    const alreadyopen = new Discord.RichEmbed()
-        .setDescription(`:x: Cannot create a ticket because **ticket-${message.author.username}** already exists.`)
-        .setColor(bot.settings.colour)
-    if (message.guild.channels.find(TicketChannel => TicketChannel.name === 'ticket-' + message.author.username)) return message.channel.send(alreadyopen);
-    message.guild.createChannel(`ticket-${message.author.username}`, {
-        type: 'text',
-    }).then(TicketChannel => {
-        
-    // Roles
-        let staff = message.guild.roles.find(staffRole => staffRole.name === `${bot.settings.support}`)
-        let everyone = message.guild.roles.find(everyoneRole => everyoneRole.name === `@everyone`)
-
-    // Permissions
-        TicketChannel.overwritePermissions(everyone, { SEND_MESSAGES: false, READ_MESSAGES: false })
-        TicketChannel.overwritePermissions(staff, { SEND_MESSAGES: true, READ_MESSAGES: true })
-        TicketChannel.overwritePermissions(message.author, { SEND_MESSAGES: true, READ_MESSAGES: true })
-        TicketChannel.overwritePermissions(bot.user, { SEND_MESSAGES: true, READ_MESSAGES: true })
-
-    // Category
-    let category = message.guild.channels.find(c => c.name === bot.settings.category);
-        if (category) {
-            TicketChannel.setParent(category.id);
-        } else {
-            if (message.guild.channels.get(bot.settings.category)) {
-                TicketChannel.setParent(message.guild.channels.get(bot.settings.category).id);
-            }
-        }
-        
-    const ticketopened = new Discord.RichEmbed()
-        .setDescription(`:white_check_mark: <@${message.author.id}> You ticket has been created <#${TicketChannel.id}>`)
-        .setColor(bot.settings.colour)
-    message.channel.send({embed: ticketopened});
-
-    // Ticket Message - ( Able to edit this message via the settings.json file )
-    const ticketMessage = `Hi! <@${message.author.id}>\n${bot.settings.Ticket_Message}`;
-
-    const TicketMessage = new Discord.RichEmbed()
-        .setDescription(ticketMessage)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-    TicketChannel.send({embed: TicketMessage});
-
-    if (subject != 'No Subject.') {
-        TicketChannel.setTopic(subject);
-    }
-	
-    // Ticket Logging
-    const logEmbed = new Discord.RichEmbed()
-        .setTitle(":ticket: Logistics of your Ticket")
-        .addField("Ticket ID", ID, true)
-        .addField("User", `<@${message.author.id}>`, true)
-        .addField("Channel", `ticket#${ID}`, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-
-    if (subject != 'No Subject.') {
-        logEmbed.addField('Subject', subject, true);
-    }
-  
-    let logChannel = message.guild.channels.find(TicketChannel => TicketChannel.name === `${bot.settings.Ticket_Logs}`);
-    if(!logChannel) return message.channel.send(`:x: Error! Could not find the logs channel **${bot.settings.Ticket_Logs}**`);
-    
-    logChannel.send({embed: logEmbed})
-
-    }).catch(err=>{console.error(err)});
-    
-    console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.Ticket_Command}`)
-	
-    const CMDLog = new Discord.RichEmbed()
-        .setTitle(bot.settings.Commands_Log_Title)
-        .addField(`User`, `<@${message.author.id}>`)
-        .addField(`Command`, bot.settings.Ticket_Command, true)
-        .addField(`Channel`, message.channel, true)
-        .addField(`Executed At`, message.createdAt, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}`);
-    if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
-    
-    CommandLog.send(CMDLog);
-
-  }
-
-          })
-
-  })
-
-  };
-
-exports.help = {
-    name: bot.settings.Ticket_Command,
-}

commands/unlock.js

@@ -1,52 +0,0 @@
-// SupportBot
-// Command: Lockchat
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-bot.settings = require("../settings.json");
-
-exports.run = async(bot, message, args) => {
-    message.delete();
-
-    let staffGroup = message.guild.roles.find(staffRole => staffRole.name === `${bot.settings.staff}`)
-    let everyoneRole = message.guild.roles.find(everyone => everyone.name === `${bot.settings.everyone}`)
-
-    const rolemissing = new Discord.RichEmbed()
-        .setDescription(`:x: Looks like this server doesn't have the role **${bot.settings.staff}**`)
-        .setColor(bot.settings.colour)
-    if (!staffGroup) return message.reply(rolemissing).catch(err=>{console.error(err)})
-        
-    const donothaverole = new Discord.RichEmbed()
-        .setDescription(`:x: Sorry! You cannot use this command with the role **${bot.settings.staff}**`)
-        .setColor(bot.settings.colour)
-    if (!message.member.roles.has(staffGroup.id)) return message.reply(donothaverole)
-    
-    message.channel.overwritePermissions(everyoneRole, { READ_MESSAGES: true, SEND_MESSAGES: true });
-
-    const lockmsg = new Discord.RichEmbed()
-        .setDescription(":white_check_mark: **Chat Un-Locked**")
-        .setColor(bot.settings.colour)
-    message.channel.send(lockmsg)
-
-    console.log(`\x1b[36m`, `${message.author} has executed ${bot.settings.prefix}${bot.settings.UnLockchat_Command}`)
-
-    const CMDLog = new Discord.RichEmbed()
-        .setTitle(bot.settings.Commands_Log_Title)
-        .addField(`User`, `<@${message.author.id}>`)
-        .addField(`Command`, bot.settings.UnLockchat_Command, true)
-        .addField(`Executed At`, message.createdAt, true)
-        .setColor(bot.settings.colour)
-        .setFooter(bot.settings.footer)
-
-    let CommandLog = message.guild.channels.find(LogsChannel => LogsChannel.name === `${bot.settings.Command_Log_Channel}`);
-    if(!CommandLog) return message.channel.send(`:x: Error! Could not find the logs channel. **${bot.settings.Command_Log_Channel}**\nThis can be changed via ``settings.json```);
-    
-    CommandLog.send(CMDLog);
-
-
-}
-
-exports.help = {
-    name: bot.settings.UnLockchat_Command,
-}

events/guildMemberAdd.js

@@ -0,0 +1,49 @@
+// SupportBot 6.0, Created by Emerald Services
+// Ready Event
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = async (bot, member) => {
+
+  if (supportbot.SystemMessages === "true") {
+    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel)
+    
+    if (!SystemChannel) return;
+    
+    console.log(`[${supportbot.Bot_Name}]: ${member.user.username} has joined ${member.guild.name}!`)
+    console.log(supportbot.AutoRole_Role)
+
+    if (supportbot.SystemMessage_Type === "embed") {
+      const GuildAddMember = new Discord.MessageEmbed()
+        .setTitle(supportbot.Welcome_Title)
+        .setDescription(supportbot.WelcomeMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
+        .setColor(supportbot.EmbedColour)
+
+        if (supportbot.SystemMessage_Icon === "BOT") {
+            GuildAddMember.setThumbnail(bot.user.displayAvatarURL())
+        }
+
+        if (supportbot.SystemMessage_Icon === "USER") {
+            GuildAddMember.setThumbnail(member.user.displayAvatarURL())
+        }
+
+
+        if (supportbot.SystemMessage_EmbedFooter === "true") {
+            GuildAddMember.setFooter(supportbot.EmbedFooter)
+        }
+
+    SystemChannel.send({ embed: GuildAddMember });
+        
+    }
+
+    if (supportbot.SystemMessage_Type === "normal") {
+        SystemChannel.send(supportbot.WelcomeMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
+
+    }
+
+  }
+};

events/guildMemberRemove.js

@@ -0,0 +1,48 @@
+// SupportBot 6.0, Created by Emerald Services
+// Ready Event
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = async (bot, member) => {
+
+  if (supportbot.SystemMessages === "true") {
+    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel)
+    
+    if (!SystemChannel) return;
+    
+    console.log(`[${supportbot.Bot_Name}]: ${member.user.username} has left ${member.guild.name}!`)
+
+    if (supportbot.SystemMessage_Type === "embed") {
+      const GuildRemoveMember = new Discord.MessageEmbed()
+        .setTitle(supportbot.Leave_Title)
+        .setDescription(supportbot.LeaveMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
+        .setColor(supportbot.EmbedColour)
+
+        if (supportbot.SystemMessage_Icon === "BOT") {
+          GuildRemoveMember.setThumbnail(bot.user.displayAvatarURL())
+        }
+
+        if (supportbot.SystemMessage_Icon === "USER") {
+          GuildRemoveMember.setThumbnail(member.user.displayAvatarURL())
+        }
+
+
+        if (supportbot.SystemMessage_EmbedFooter === "true") {
+          GuildRemoveMember.setFooter(supportbot.EmbedFooter)
+        }
+
+    SystemChannel.send({ embed: GuildRemoveMember });
+        
+    }
+
+    if (supportbot.SystemMessage_Type === "normal") {
+        SystemChannel.send(supportbot.LeaveMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
+
+    }
+
+  }
+};

events/message.js

@@ -0,0 +1,24 @@
+// SupportBot 6.0, Created by Emerald Services
+// Message Event
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = async (bot, message) => {
+	if(message.author.bot) return;
+  	if(message.channel.type === "dm") return;
+  	if (message.content.indexOf(supportbot.Prefix) !== 0) return;
+
+  	let messageArray = message.content.split(" ");
+  	const args = message.content.slice(supportbot.Prefix.length).trim().split(/ +/g);
+  	const command = args.shift().toLowerCase();
+
+  	const cmd = bot.commands.get(command);
+  	if(!cmd) return;
+  	cmd.execute(message, args);
+    message.delete();
+
+};

events/ready.js

@@ -0,0 +1,19 @@
+// SupportBot 6.0, Created by Emerald Services
+// Ready Event
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+  
+module.exports = async (bot) => {
+    bot.user.setActivity(supportbot.BotActivity, {
+        type: supportbot.ActvityType
+    });
+
+    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
+    console.log(`\u001b[37m`, `${supportbot.Bot_Name} has successfully connected to discord`)
+    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
+};

index.js

@@ -1,120 +1,90 @@
-//  ____                               _   ____        _   
-// / ___| _   _ _ __  _ __   ___  _ __| |_| __ )  ___ | |_ 
-// \___ \| | | | '_ \| '_ \ / _ \| '__| __|  _ \ / _ \| __|
-//  ___) | |_| | |_) | |_) | (_) | |  | |_| |_) | (_) | |_ 
-// |____/ \__,_| .__/| .__/ \___/|_|   \__|____/ \___/ \__|
-//             |_|   |_|                                   
-
-// Resource: SupportBot
-// Developed by Emerald Services
-// Version: 4.0.0
+//        _________                                  __ __________        __   
+//       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
+//       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
+//       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
+//      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
+//              \/      |__|   |__|                             \/             
+//
+//                      SupportBot version 6.0
+//                      Created by Emerald Services
+//                      Installed with MIT License
 
 const Discord = require("discord.js");
 const fs = require("fs");
 const bot = new Discord.Client();
 
 bot.commands = new Discord.Collection();
-bot.settings = require("./settings.json");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+const { promisify } = require("util");
+const readdir = promisify(require("fs").readdir);
+
+String.prototype.toProperCase = function () {
+    return this.replace(
+        /([^\W_]+[^\s-]*) */g,
+        (txt) => txt.charAt(0).toUpperCase() + txt.substr(1).toLowerCase()
+    );
+};
+
+const init = async () => {
+    const evtFiles = await readdir("./events/");
+    
+    evtFiles.forEach((file, i) => {
+        const eventName = file.split(".")[0];
+        const event = require(`./events/${file}`);
+        
+        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Event Loaded: ${eventName.toProperCase()} `);
+        
+        bot.on(eventName, event.bind(null, bot));
+        delete require.cache[require.resolve(`./events/${file}`)];
+    });
+
+    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Successfully loaded ${evtFiles.length} events.`);
+    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
+};
+
+init();
 
 fs.readdir("./commands/", (err, files) => {
-    if(err) console.log(err);
-  
-    let jsfile = files.filter(f => f.split(".").pop() === "js")
-    if(jsfile.length <= 0) return console.log(`${bot.settings.botname} No commands found. Try to Re-download the resource`);
-  
-    jsfile.forEach((f, i) =>{
-      let props = require(`./commands/${f}`);
-      console.log(`[${bot.settings.botname}] > Command Loaded > ${f}`);
-      bot.commands.set(props.help.name, props);
-    });
-  
-  });
-
-bot.addons = new Discord.Collection();  
-
-fs.readdir("./sb-addons/", (err, files) => {
-    if(err) console.log(err);
-  
-    let jsfile = files.filter(f => f.split(".").pop() === "js")
-    if(jsfile.length <= 0) return console.log(`${bot.settings.botname} No addons detected nor default! Either download addons from https://itzemerald.tk/`);
-  
-    jsfile.forEach((f, i) =>{
-      let props = require(`./sb-addons/${f}`);
-      console.log(`[${bot.settings.botname}] > Addons Loaded > ${f}`);
-      bot.addons.set(props.help.name, props);
-    });
-  
-  });
-
-bot.on("ready", async () => {
-  bot.user.setActivity(bot.settings.BotStatus, {type:"PLAYING"});
-    console.log(`\x1b[36m`, `=== [SupportBot] ===\n\nSupportBot - Created by Emerald Services\nInvite ${bot.user.username} to your server\nhttps://discordapp.com/api/oauth2/authorize?client_id=${bot.user.id}&permissions=8&scope=bot\n\n=== [SupportBot] ===`)
-    console.log(`\u001b[31m`, `------------[ SupportBot ]------------`)
-    console.log(`\u001b[32m`, `Thank you for using SupportBot\n If you have any issues\n contact our team and we will\n give you furthur instructions`)
-    console.log(`\u001b[31m`, `------------[ SupportBot ]------------`)
-
-    console.log(`\u001b[31m`, `\n\n------------[ SupportBot Stats ]------------`)
-    console.log(`\u001b[32m`, `Bot Username: ${bot.user.username}\nInvite Link: https://discordapp.com/api/oauth2/authorize?client_id=${bot.user.username}&permissions=8&scope=bot`)
-    console.log(`\u001b[31m`, `------------[ SupportBot Stats ]------------`)
-
-});
-
-bot.on("message", async message => {
-  if(message.author.bot) return;
-  if(message.channel.type === "dm") return;
-  if (message.content.indexOf(bot.settings.prefix) !== 0) return;
-
-  let messageArray = message.content.split(" ");
-  const args = message.content.slice(bot.settings.prefix.length).trim().split(/ +/g);
-  const command = args.shift().toLowerCase();
-
-  const cmd = bot.commands.get(command);
-  if(!cmd) return;
-  cmd.run(bot, message, args);
-});
-
-bot.on("message", async message => {
-if(message.author.bot) return;
-if(message.channel.type === "dm") return;
-if (message.content.indexOf(bot.settings.prefix) !== 0) return;
-
-let messageArray = message.content.split(" ");
-const args = message.content.slice(bot.settings.prefix.length).trim().split(/ +/g);
-const addon = args.shift().toLowerCase();
-
-const cmd = bot.addons.get(addon);
-if(!cmd) return;
-cmd.run(bot, message, args);
-});
-
-// [SupportBot] Welcome Message && Auto Join Role
-
-bot.on("guildMemberAdd", (member) => {
-  let channel = member.guild.channels.find(channel => channel.name === `${bot.settings.Welcome_Channel}`)
-  let autorole = member.guild.roles.find(autorole => autorole.name === `${bot.settings.Auto_Role}`)
-  
-  const WelcomeMsg= new Discord.RichEmbed()
-  .setColor(bot.settings.colour)
-  .setThumbnail(member.user.avatarURL)
-  .setDescription(`:wave: ${member.user.username}\n${bot.settings.Welcome_Message}`)
-
-  channel.send(WelcomeMsg);
-  member.addRole(autorole).catch(console.error);
+    if (err) console.info(err, "error");
     
+    let jsfiles = files.filter((f) => f.split(".").pop() === "js");
+
+    if (jsfiles.length <= 0) {
+        console.log(`[${supportbot.Bot_Name}]: No commands found. Try to Re-download the resource`);
+        return;
+    }
+  
+    jsfiles.forEach((f, i) => {
+        let props = require(`./commands/${f}`);
+        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
+        bot.commands.set(props.name, props);
+    });
+
+    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Loaded ${jsfiles.length} commands!`);
+    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
 });
 
-// [SupportBot] Leave Message
+fs.readdir("./addons/", (err, files) => {
+    if (err) console.info(err, "error");
+    
+    let jsfiles = files.filter((f) => f.split(".").pop() === "js");
 
-bot.on("guildMemberRemove", (member) => {
-  let channel = member.guild.channels.find(channel => channel.name === `${bot.settings.Leave_Channel}`)
-
-  const LeaveMsg= new Discord.RichEmbed()
-  .setColor(bot.settings.colour)
-  .setThumbnail(member.user.avatarURL)
-  .setDescription(`:wave: ${member.user.username}\n${bot.settings.Leave_Message}`)
-
-  channel.send(LeaveMsg);
+    if (jsfiles.length <= 0) {
+        console.log(`[${supportbot.Bot_Name}]: No addons found. You can download addons from https://emeraldservices.xyz`);
+        return;
+    }
+  
+    jsfiles.forEach((f, i) => {
+        let props = require(`./addons/${f}`);
+        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
+        bot.commands.set(props.name, props);
+    });
 
+    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Loaded ${jsfiles.length} commands!`);
+    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
 });
 
-bot.login(bot.settings.token);
+bot.login(supportbot.Token);

package-lock.json

@@ -0,0 +1,134 @@
+{
+  "name": "supportbot",
+  "version": "6.0.0",
+  "lockfileVersion": 1,
+  "requires": true,
+  "dependencies": {
+    "@discordjs/collection": {
+      "version": "0.1.5",
+      "resolved": "https://registry.npmjs.org/@discordjs/collection/-/collection-0.1.5.tgz",
+      "integrity": "sha512-CU1q0UXQUpFNzNB7gufgoisDHP7n+T3tkqTsp3MNUkVJ5+hS3BCvME8uCXAUFlz+6T2FbTCu75A+yQ7HMKqRKw=="
+    },
+    "@discordjs/form-data": {
+      "version": "3.0.1",
+      "resolved": "https://registry.npmjs.org/@discordjs/form-data/-/form-data-3.0.1.tgz",
+      "integrity": "sha512-ZfFsbgEXW71Rw/6EtBdrP5VxBJy4dthyC0tpQKGKmYFImlmmrykO14Za+BiIVduwjte0jXEBlhSKf0MWbFp9Eg==",
+      "requires": {
+        "asynckit": "^0.4.0",
+        "combined-stream": "^1.0.8",
+        "mime-types": "^2.1.12"
+      }
+    },
+    "abort-controller": {
+      "version": "3.0.0",
+      "resolved": "https://registry.npmjs.org/abort-controller/-/abort-controller-3.0.0.tgz",
+      "integrity": "sha512-h8lQ8tacZYnR3vNQTgibj+tODHI5/+l06Au2Pcriv/Gmet0eaj4TwWH41sO9wnHDiQsEj19q0drzdWdeAHtweg==",
+      "requires": {
+        "event-target-shim": "^5.0.0"
+      }
+    },
+    "argparse": {
+      "version": "1.0.10",
+      "resolved": "https://registry.npmjs.org/argparse/-/argparse-1.0.10.tgz",
+      "integrity": "sha512-o5Roy6tNG4SL/FOkCAN6RzjiakZS25RLYFrcMttJqbdd8BWrnA+fGz57iN5Pb06pvBGvl5gQ0B48dJlslXvoTg==",
+      "requires": {
+        "sprintf-js": "~1.0.2"
+      }
+    },
+    "asynckit": {
+      "version": "0.4.0",
+      "resolved": "https://registry.npmjs.org/asynckit/-/asynckit-0.4.0.tgz",
+      "integrity": "sha1-x57Zf380y48robyXkLzDZkdLS3k="
+    },
+    "combined-stream": {
+      "version": "1.0.8",
+      "resolved": "https://registry.npmjs.org/combined-stream/-/combined-stream-1.0.8.tgz",
+      "integrity": "sha512-FQN4MRfuJeHf7cBbBMJFXhKSDq+2kAArBlmRBvcvFE5BB1HZKXtSFASDhdlz9zOYwxh8lDdnvmMOe/+5cdoEdg==",
+      "requires": {
+        "delayed-stream": "~1.0.0"
+      }
+    },
+    "delayed-stream": {
+      "version": "1.0.0",
+      "resolved": "https://registry.npmjs.org/delayed-stream/-/delayed-stream-1.0.0.tgz",
+      "integrity": "sha1-3zrhmayt+31ECqrgsp4icrJOxhk="
+    },
+    "discord.js": {
+      "version": "12.2.0",
+      "resolved": "https://registry.npmjs.org/discord.js/-/discord.js-12.2.0.tgz",
+      "integrity": "sha512-Ueb/0SOsxXyqwvwFYFe0msMrGqH1OMqpp2Dpbplnlr4MzcRrFWwsBM9gKNZXPVBHWUKiQkwU8AihXBXIvTTSvg==",
+      "requires": {
+        "@discordjs/collection": "^0.1.5",
+        "@discordjs/form-data": "^3.0.1",
+        "abort-controller": "^3.0.0",
+        "node-fetch": "^2.6.0",
+        "prism-media": "^1.2.0",
+        "setimmediate": "^1.0.5",
+        "tweetnacl": "^1.0.3",
+        "ws": "^7.2.1"
+      }
+    },
+    "esprima": {
+      "version": "4.0.1",
+      "resolved": "https://registry.npmjs.org/esprima/-/esprima-4.0.1.tgz",
+      "integrity": "sha512-eGuFFw7Upda+g4p+QHvnW0RyTX/SVeJBDM/gCtMARO0cLuT2HcEKnTPvhjV6aGeqrCB/sbNop0Kszm0jsaWU4A=="
+    },
+    "event-target-shim": {
+      "version": "5.0.1",
+      "resolved": "https://registry.npmjs.org/event-target-shim/-/event-target-shim-5.0.1.tgz",
+      "integrity": "sha512-i/2XbnSz/uxRCU6+NdVJgKWDTM427+MqYbkQzD321DuCQJUqOuJKIA0IM2+W2xtYHdKOmZ4dR6fExsd4SXL+WQ=="
+    },
+    "js-yaml": {
+      "version": "3.14.0",
+      "resolved": "https://registry.npmjs.org/js-yaml/-/js-yaml-3.14.0.tgz",
+      "integrity": "sha512-/4IbIeHcD9VMHFqDR/gQ7EdZdLimOvW2DdcxFjdyyZ9NsbS+ccrXqVWDtab/lRl5AlUqmpBx8EhPaWR+OtY17A==",
+      "requires": {
+        "argparse": "^1.0.7",
+        "esprima": "^4.0.0"
+      }
+    },
+    "mime-db": {
+      "version": "1.44.0",
+      "resolved": "https://registry.npmjs.org/mime-db/-/mime-db-1.44.0.tgz",
+      "integrity": "sha512-/NOTfLrsPBVeH7YtFPgsVWveuL+4SjjYxaQ1xtM1KMFj7HdxlBlxeyNLzhyJVx7r4rZGJAZ/6lkKCitSc/Nmpg=="
+    },
+    "mime-types": {
+      "version": "2.1.27",
+      "resolved": "https://registry.npmjs.org/mime-types/-/mime-types-2.1.27.tgz",
+      "integrity": "sha512-JIhqnCasI9yD+SsmkquHBxTSEuZdQX5BuQnS2Vc7puQQQ+8yiP5AY5uWhpdv4YL4VM5c6iliiYWPgJ/nJQLp7w==",
+      "requires": {
+        "mime-db": "1.44.0"
+      }
+    },
+    "node-fetch": {
+      "version": "2.6.0",
+      "resolved": "https://registry.npmjs.org/node-fetch/-/node-fetch-2.6.0.tgz",
+      "integrity": "sha512-8dG4H5ujfvFiqDmVu9fQ5bOHUC15JMjMY/Zumv26oOvvVJjM67KF8koCWIabKQ1GJIa9r2mMZscBq/TbdOcmNA=="
+    },
+    "prism-media": {
+      "version": "1.2.2",
+      "resolved": "https://registry.npmjs.org/prism-media/-/prism-media-1.2.2.tgz",
+      "integrity": "sha512-I+nkWY212lJ500jLe4tN9tWO7nRiBAVdMv76P9kffZjYhw20raMlW1HSSvS+MLXC9MmbNZCazMrAr+5jEEgTuw=="
+    },
+    "setimmediate": {
+      "version": "1.0.5",
+      "resolved": "https://registry.npmjs.org/setimmediate/-/setimmediate-1.0.5.tgz",
+      "integrity": "sha1-KQy7Iy4waULX1+qbg3Mqt4VvgoU="
+    },
+    "sprintf-js": {
+      "version": "1.0.3",
+      "resolved": "https://registry.npmjs.org/sprintf-js/-/sprintf-js-1.0.3.tgz",
+      "integrity": "sha1-BOaSb2YolTVPPdAVIDYzuFcpfiw="
+    },
+    "tweetnacl": {
+      "version": "1.0.3",
+      "resolved": "https://registry.npmjs.org/tweetnacl/-/tweetnacl-1.0.3.tgz",
+      "integrity": "sha512-6rt+RN7aOi1nGMyC4Xa5DdYiukl2UWCbcJft7YhxReBGQD7OAM8Pbxw6YMo4r2diNEA8FEmu32YOn9rhaiE5yw=="
+    },
+    "ws": {
+      "version": "7.3.1",
+      "resolved": "https://registry.npmjs.org/ws/-/ws-7.3.1.tgz",
+      "integrity": "sha512-D3RuNkynyHmEJIpD2qrgVkc9DQ23OrN/moAwZX4L8DfvszsJxpjQuUq3LMx6HoYji9fbIOBY18XWBsAux1ZZUA=="
+    }
+  }
+}

package.json

@@ -1,37 +1,24 @@
 {
-  "name": "SupportBot",
-  "version": "4.0",
-  "description": "SupportBot",
+  "name": "supportbot",
+  "version": "6.0.0",
+  "description": "SupportBot | #1 Self-Hosted Ticket Bot",
   "main": "index.js",
-  "private": "true",
-  "scripts": {
-    "test": "echo \"Error: no test specified\" && exit 1",
-    "start": "node index.js"
-  },
-  "engines": {
-    "node": "12.6.0",
-    "npm": "6.9.0"
-  },
   "dependencies": {
-    "discord.js": "^11.5.1",
-    "array-sort": "^1.0.0",
-    "table": "^5.4.4"
+    "discord.js": "^12.2.0",
+    "js-yaml": "^3.14.0"
+  },
+  "devDependencies": {},
+  "scripts": {
+    "test": "help"
   },
   "repository": {
     "type": "git",
-    "url": "https://github.com/EmeraldRusher/SupportBot.git"
+    "url": "git+https://github.com/1tzemerald/SupportBot.git"
   },
-  "keywords": [
-    "SupportBot",
-    "Emerald Services"
-  ],
   "author": "Emerald Services",
+  "license": "MIT",
   "bugs": {
-    "url": "https://github.com/EmeraldRusher/SupportBot/issues"
+    "url": "https://github.com/1tzemerald/SupportBot/issues"
   },
-  "homepage": "https://discord.gg/hmWgxdF",
-  "contributors": [
-    "iJosGCS",
-    "RedstoneGamez"
-  ]
+  "homepage": "https://github.com/1tzemerald/SupportBot#readme"
 }

sb-addons/default-addon.js

@@ -1,18 +0,0 @@
-// SupportBot Addons
-// Default Addon
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-bot.settings = require("../settings.json");
-
-exports.run = async(bot, message, args) => {
-    message.delete();
-    
-    message.channel.send(":white_check_mark: **SupportBot Addon**\nThis addon is here by default.\nWe are currently working on some super amazing addons for SupportBot\nHowever, If you would like to start creating your own support bot addon\ncontact us at EmeraldServices.\n")
-
-}
-
-exports.help = {
-    name: 'addon',
-}

settings.json

@@ -1,75 +0,0 @@
-{
-    "SupportBot": "v4.0.0",
-    
-    "token": "BOT_TOKEN_HERE",
-    "prefix": "!",
-    "botname": "SupportBot",
-    "colour": "#13bd2a",
-    "footer": "Support Bot, By Emerald Services",
-    
-    "BotStatus": "Support Bot",
-    
-    "staff": "Staff",
-    "support": "Support",
-    "everyone": "@everyone",
-    "Auto_Role": "Member",
-    
-    "LINKS": {
-        "Discord": "https://discord.gg/",
-        "Twitter": "https://twitter.com/",
-        "Website": "https://example.com/",
-        "AddMore": "AddMoreIfYouWant"
-    },
-    
-    "LINKS_TITLE": "SupportBot Links",
-
-    "category": "Tickets",
-    "Ticket_Message": "Your support ticket has been opened successfully\nPlease allow us some time to reach out to you.",
-    "Ticket_Logs": "ticket-logs",
-    "bot.settings.Default_Ticket_Reason": "No Subject",
-    "Ticket_React_Message": ":mailbox: React to create your support ticket.",
-    
-    "Commands_Log_Title": "SupportBot Logs",
-    "Command_Log_Channel": "command-logs",
-
-    "Announcement_Title": "SupportBot Announcement",
-    "Announcement_Channel": "announcements",
-    "Announcement_Tag_Role": "@everyone",
-    
-    "Welcome_Message": "Welcome to the server!",
-    "Welcome_Channel": "welcome",
-    
-    "Leave_Message": "Thank you for visiting us!",
-    "Leave_Channel": "welcome",
-
-    "Poll_Channel": "polls",
-    "Poll_Title": "📊 Polls",
-    "Reaction_Poll_1": "✅",
-    "Reaction_Poll_2": "❎",
-    
-    "Suggestion_Title": "SupportBot Suggestions",
-    "Suggestion_Channel": "suggestions",
-    "suggestyes": "✅",
-    "suggestno": "❎",
-    
-    "Report_Channel": "reports",
-    "Report_Title": "SupportBot Report",
-    
-
-    "Announcement_Command": "announce",
-    "Say_Command": "say",
-    "Suggest_Command": "suggest",
-    "Ping_Command": "ping",
-    "Ticket_Command": "ticket",
-    "Remove_Command": "remove",
-    "Add_Command": "add",
-    "Close_Command": "close",
-    "Forceclose_Command": "forceclose",
-    "Rename_Command": "rename",
-    "Help_Command": "help",
-    "Link_Command": "links",
-    "Lockchat_Command": "lock",
-    "UnLockchat_Command": "unlock",
-    "Poll_Command": "poll",
-    "Report_Command": "report"
-}

storage/SupportTickets.json

@@ -0,0 +1,4 @@
+{
+    "ticket": "ticket-0064", 
+    "id":207937608779694080
+}

storage/TicketID.json

@@ -0,0 +1,5 @@
+{
+    "716992597377286145": {
+        "id": 65
+    }
+}

supportbot-config.yml

@@ -0,0 +1,186 @@
+#        _________                                  __ __________        __   
+#       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
+#       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
+#       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
+#      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
+#              \/      |__|   |__|                             \/             
+#
+#                      SupportBot version 6.0
+#                      Created by Emerald Services
+#                      Installed with MIT License
+
+# General Bot Configuration
+
+Token: "BOT_TOKEN_HERE"
+Prefix: "-"
+Bot_Name: "SupportBot"
+
+BotActivity: "!help ~ SupportBot 6.0"
+ActivityType: "PLAYING"
+# Activity status can either be PLAYING, WATCHING or LISTENING.
+
+# Embed Configuration
+
+EmbedColour: "#04b545"
+EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"
+
+ErrorColour: "#d12519"
+SuccessColour: "#04b545"
+WarningColour: "#fca117" 
+
+# Role Configuration
+
+AutoRole: "true"
+# By setting "AutoRole to 'true' the bot will automatically apply the role below when members joins. Set to 'false' to disable this feature.
+AutoRole_Role: "Member"
+LockdownRole: "@everyone"
+
+Staff: "Support"
+Admin: "Admin"
+
+# Ticket Configuration
+
+TicketChannel: "ticket"
+TicketCategory: "Tickets"
+TicketLog: "ticket-logs"
+TranscriptLog: "transcripts"
+TicketSubject: "description"
+# TicketSuvject: "description" means that the subject (reason) of the ticket will be displayed upon the channel description if set to "embed" it will be displayed within the embed.
+
+Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
+Ticket_Title: "Server Support | %ticketusername%"
+TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
+NoTicketSubject: "No Reason Provided!"
+TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
+TranscriptTitle: "Ticket Transcript"
+
+AddedUser: "👍 <@%user%> has been added to this ticket"
+RemovedUser: "👍 <@%user%> has been removed from this ticket"
+
+ClosingTicket: ":warning: You have requested to close your support ticket."
+ClosingConfirmation_Word: "confirm"
+CloseConfirmation: "true"
+# CloseConfirmation to true will make users confirm that they want to close a their ticket, settings to false will just close the ticket.
+
+# Ticket Department Configuration
+
+TicketDepartments: "true"
+# This option enable or disable the ticket departments. If set false Ticket Departments will not work
+
+AllowStaff: "true"
+# AllowStaff is an option to whether or not you want the users with the "Staff" role to be able to view inside tickets. If set false "Staff" will not view tickets.
+
+DepartmentEmoji_1: "🙋"
+DepartmentEmoji_2: "💸"
+DepartmentEmoji_3: "📗"
+# Ticket emojis, the emojis are what users will need to react with inorder to proceed furthur if departments are enabled.
+
+DepartmentTitle_1: "Support"
+DepartmentTitle_2: "Billing"
+DepartmentTitle_3: "Other"
+# Ticket department title, This is the title for a ticket department to help users know what is available.
+
+DepartmentRole_1: "Support"
+DepartmentRole_2: "Admin"
+DepartmentRole_3: "Support"
+# Ticket roles are the roles that will be able to gain access to tickets depending on what department has been choosen. 
+
+# System Message Configuration
+
+SystemMessages: "true"
+
+SystemMessage_Channel: "system-messages"
+SystemMessage_Type: "embed"
+# There are 2 types of how you can send system messages, 'normal' or 'embed'
+SystemMessage_Icon: "USER"
+
+Welcome_Title: "User Joined!"
+WelcomeMessage: "Hello %member%, Welcome to %guildname%!"
+# %member% define the user who joined and %guildnamne% defines the server name.
+
+Leave_Title: "User Left!"
+LeaveMessage: "Goodbye %member%, Thank you for visting %guildname%!"
+# %member% define the user who left and %guildnamne% defines the server name.
+
+SystemMessage_EmbedFooter: "false"
+
+# LINKS Configuration
+
+LinksTitle: "Quick Links"
+
+LINKS:
+  "Website": "https://www.example.com"
+  "Store": "https://store.example.com"
+  "Discord": "https://discord.gg/example"
+# "Twitter": "https://twitter.com/example"
+
+# Suggestions Configuration
+
+SuggestionChannel: "suggestions"
+SuggestionTitle: "Suggestion"
+SuggestionStarter: "What would you like to suggest?"
+SuggestReact_1: 👍
+SuggestReact_2: 👎
+
+# Poll Configuration
+
+PollChannel: "polls"
+PollTitle: "Suggestion"
+PollStarter: "What would you like to create a poll about?"
+PollReact_1: 👍
+PollReact_2: 👎
+
+
+# Announcement Configuration
+
+AnnouncementChannel: "announcements"
+AnnouncementTitle: "Servername Announcement"
+AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
+
+AnnouncementStarter: "What would you like to announce?"
+
+MentionedRole: "@everyone"
+
+# General Command Configuration
+
+HelpCommand: "help"
+LinksCommand: "links"
+PingCommand: "ping"
+SuggestCommand: "suggest"
+
+# Support Command Configuration
+
+NewTicket: "ticket"
+CloseTicket: "close"
+AddUser: "add"
+RemoveUser: "remove"
+RenameTicket: "rename"
+
+# Staff Command Configuration
+
+BotSay: "say"
+
+# Admin Command Configuration
+
+AnnounceCommand: "announce"
+
+# Commmand Descriptions
+
+NewTicketDesc: "Create a new support ticket"
+AnnounceDesc: "Create a server announcement"
+CloseTicketDesc: "Close your support ticket"
+LinksDesc: "View some important links"
+PingDesc: "Get the bot's latency"
+HelpDesc: "Get a list of all the commands"
+RemoveUserDesc: "Remove a user from a support ticket"
+AddUserDesc: "Add a user to a support ticket"
+SuggestionDesc: "Create a server suggestion"
+BotSayDesc: "Say something with the bot"
+
+# Error / Warining Messages
+
+IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
+InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
+UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
+NoValidTicket: ":warning: You cannot execute this command here. This command is used when closing a ticket."
+TicketExists: ":warning: This ticket cannot be opened, It already exists!"

terminal.bat

@@ -1 +0,0 @@
-node index.js

terminal.sh

@@ -1 +0,0 @@
-node index.js

utils/TicketNumber.js

@@ -0,0 +1,72 @@
+// SupportBot Utils
+// Ticket Numbers
+
+const discord = require("discord.js")
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+class TicketNumberID {
+    
+        static pad(guildId) {
+            let n = this.get(guildId) + '';
+            let z = '0';
+            let width = 4;
+            setTimeout(() => {
+                this.set(guildId, this.get(guildId) + 1);
+            }, 50);
+            return n.length >= width ? n : new Array(width - n.length + 1).join(z) + n;
+    }
+    
+    static get(guildId) {
+    
+        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
+
+        if (!ticketnumberID[guildId]) {
+            ticketnumberID[guildId] = {
+                id: 0
+            }
+
+            fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
+                if (err) console.log(err);
+            });
+
+            return 0;
+    
+            
+        } else {
+            return ticketnumberID[guildId].id;
+        }
+    }
+    
+    static set(guildId, value) {
+        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
+        
+        ticketnumberID[guildId] = {
+            id: value
+        }
+
+        fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
+            if (err) console.log(err);
+        });
+
+        return value;
+    }
+    
+    static reset(guildId) {
+        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
+        
+        ticketnumberID[guildId] = {
+            id: 0
+        }
+
+        fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
+            if (err) console.log(err);
+        });
+
+        return 0;
+    }
+}
+
+module.exports = TicketNumberID;