Update LICENSE

Update index.js
Update supportbot-config.yml
2020-09-27 01:18:01 +01:00 · 2020-09-27 01:14:37 +01:00 · 2020-09-27 01:13:56 +01:00 · 2020-09-27 01:06:29 +01:00 · 2020-09-27 01:06:06 +01:00 · 2020-09-27 01:05:42 +01:00
43 changed files with 1300 additions and 1238 deletions
@@ -1,2 +0,0 @@
-# Auto detect text files and perform LF normalization
-* text=auto
@@ -1,76 +0,0 @@
-# Logs
-logs
-*.log
-npm-debug.log*
-yarn-debug.log*
-yarn-error.log*
-
-# Runtime data
-pids
-*.pid
-*.seed
-*.pid.lock
-
-# Directory for instrumented libs generated by jscoverage/JSCover
-lib-cov
-
-# Coverage directory used by tools like istanbul
-coverage
-
-# nyc test coverage
-.nyc_output
-
-# Grunt intermediate storage (https://gruntjs.com/creating-plugins#storing-task-files)
-.grunt
-
-# Bower dependency directory (https://bower.io/)
-bower_components
-
-# node-waf configuration
-.lock-wscript
-
-# Compiled binary addons (https://nodejs.org/api/addons.html)
-build/Release
-
-# Dependency directories
-node_modules/
-jspm_packages/
-
-# TypeScript v1 declaration files
-typings/
-
-# Optional npm cache directory
-.npm
-
-# Optional eslint cache
-.eslintcache
-
-# Optional REPL history
-.node_repl_history
-
-# Output of 'npm pack'
-*.tgz
-
-# Yarn Integrity file
-.yarn-integrity
-
-# dotenv environment variables file
-.env
-
-# parcel-bundler cache (https://parceljs.org/)
-.cache
-
-# next.js build output
-.next
-
-# nuxt.js build output
-.nuxt
-
-# vuepress build output
-.vuepress/dist
-
-# Serverless directories
-.serverless
-
-# FuseBox cache
-.fusebox/
@@ -1,6 +1,6 @@
 MIT License

-Copyright (c) 2020 Emerald Services
+Copyright (c) 2020 Emerald SRV

 Permission is hereby granted, free of charge, to any person obtaining a copy
 of this software and associated documentation files (the "Software"), to deal
@@ -1,5 +1,15 @@
-<h1 align="center">SupportBot</h1>
-<p align="center">Created by Emerald SRV</p>
-<p align="center"> SupportBot is a free self-hosted discord that is developed/designed to help control and manage the support that takes place throughout your discord server(s). SupportBot has been going around since late-2018 and it's still being constantly, updated and supported today. Alongside the core features of SupportBot which is support related features such as tickets etc.. we also allow additional addons which are made by both 3rd-party and official developers. If something goes wrong with SupportBot you can simply come to our discord server and contact us. We will be happy to help. Also! if anyone ever tells you that "nothing is free" then tell them to think again. Sometimes you just have to look a little harder to find what you want.</p>
-Version 5.2
-<hr>
+![SupportBot](https://i.imgur.com/OFO3XB2.png)
+
+SupportBot the #1 self-hosted discord ticket system with any customizations and features to help make your support system look clean, tidy and professional. It's self-hosted! No need to use someone's public discord bot thats used in a handful of servers. Create, Configure & Use your own discord bot installed with SupportBot.
+
+### SupportBot Compatibility
+
+> Anything older than v6 we will no longer be supporting, However our terms & conditions still remain valid for all copies of our product "SupportBot".
+
+|---------|---------|
+| Version |         |
+|---------|---------|
+|   6.0.  |    ✅   |   
+|---------|---------|
+
+
@@ -1 +0,0 @@
-theme: jekyll-theme-cayman
@@ -0,0 +1,20 @@
+// SupportBot 6.0, Created by Emerald Services
+// Help Command
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+
+// location for the addons configuration, to keep it simple we generate a settings folder within the addons directory.
+const example = yaml.load(fs.readFileSync('./addons/settings/exampleaddon.yml', 'utf8'));
+
+module.exports = {
+    name: example.ExampleAddonCommand,
+    description: example.ExampleAddonDesc,
+
+    execute(message, args) {
+        if (supportbot.DeleteMessages == "true") message.delete();
+        message.channel.send(example.ExampleAddonMessage)
+    }
+};
@@ -0,0 +1,9 @@
+#
+# SupportBot 6.0 
+# Example Addon
+#
+
+ExampleAddonCommand: "exampleaddon"
+ExampleAddonDesc: "This is the default/example addon for SupportBot."
+
+ExampleAddonMessage: "> :white_check_mark: This is the **default** addon for SupportBot. You can download addons from our website, https://emeraldservices.xyz/"
@@ -1,52 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Add
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-const fs = require("fs")
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = (bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Add_Command}`);
-    
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-
-    const outsideticket = new Discord.MessageEmbed()
-        .setTitle("Incorrect Channel")
-        .setDescription(`:warning: You cannot execute this command here. This command is used when closing a ticket.`)
-        .setColor(supportbot.WarningColour); 
-    if (!message.channel.name.startsWith(`${supportbot.Ticket_Channel_Name}-`)) return message.channel.send({embed: outsideticket});
-
-    let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
-
-    const cantfinduser = new Discord.MessageEmbed()
-        .setTitle("Invalid User!")
-        .setDescription(`:warning: This user doesn't exist, Are they in this server?\n\nTry Again:\`${supportbot.Prefix}${supportbot.Add_Command} <user#0000>\``)
-        .setColor(supportbot.WarningColour); 
-    if(!rUser) return message.channel.send({embed: cantfinduser});
-
-        message.channel.updateOverwrite(rUser, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-
-    const useradded = new Discord.MessageEmbed()
-        .setColor(supportbot.SuccessColour)
-        .setTitle("User Added")
-        .setDescription(`👍 ${rUser} has been added to this ticket`)
-        .setTimestamp();
-    message.channel.send({embed: useradded});
-    
-};
-
-exports.help = {
-    name: supportbot.Add_Command,
-};
@@ -0,0 +1,65 @@
+// SupportBot 6.0, Created by Emerald Services
+// Add User
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.AddUser,
+    description: supportbot.AddUserDesc,
+
+    execute(message, args) {
+        if (supportbot.DeleteMessages == "true") message.delete();
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.AddUser}!`);
+
+        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
+        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (message.member.roles.cache.has(SupportStaff.id) || message.member.roles.cache.has(Admins.id)) {
+                if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
+                    const Exists = new Discord.MessageEmbed()
+                        .setTitle("No Ticket Found!")
+                        .setDescription(`${supportbot.NoValidTicket}`)
+                        .setColor(supportbot.WarningColour);
+                    message.channel.send({ embed: Exists });
+        
+                    return;
+                }
+        
+                let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
+                    const UserNotExist = new Discord.MessageEmbed()
+                        .setTitle("User Not Found!")
+                        .setDescription(`${supportbot.UserNotFound}\n\nTry Again:\`${supportbot.Prefix}${supportbot.AddUser} <user#0000>\``)
+                        .setColor(supportbot.ErrorColour)
+        
+                    if (!rUser) return message.channel.send({ embed: UserNotExist });
+                
+                        message.channel.updateOverwrite(rUser, {
+                            VIEW_CHANNEL: true,
+                            CREATE_INVITE: false,
+                            SEND_MESSAGES: true,
+                            READ_MESSAGES: true
+                        });
+                
+                    const Complete = new Discord.MessageEmbed()
+                        .setTitle("User Added!")
+                        .setDescription(supportbot.AddedUser.replace(/%user%/g, rUser.id))
+                        .setTimestamp()
+                        .setColor(supportbot.EmbedColour)
+                   message.channel.send({ embed: Complete });
+            } else {
+                
+                return message.channel.send({ embed: NoPerms });
+
+            }
+
+    }
+};
@@ -1,55 +1,70 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Announce (including @everyone)
+// SupportBot 6.0, Created by Emerald Services
+// Links Command

 const Discord = require("discord.js");
-const bot = new Discord.Client();
+const fs = require("fs");

-const fs = require("fs")
 const yaml = require('js-yaml');
-
+const { execute } = require("./help");
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));

-exports.run = (bot, message, args) => {
+module.exports = {
+    name: supportbot.AnnounceCommand,
+    description: supportbot.AnnounceDesc,

-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Announcement_Command}`);
+    execute(message, args) {
+	    
+	if (supportbot.DeleteMessages == "true") message.delete();
+	    
+        let locateChannel = message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.name === supportbot.AnnouncementChannel);
+
+        const errornochannel = new Discord.MessageEmbed()
+            .setTitle("Invalid Channel")
+            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.AnnouncementChannel}`)
+            .setColor(supportbot.ErrorColour);
+
+        if(!locateChannel) return message.channel.send({ embed: errornochannel });
+
+        let Admins = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin);
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${Admins.name}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (!message.member.roles.cache.has(Admins.id)) 
+                return message.channel.send({ embed: NoPerms });
+
+
+            const embed = new Discord.MessageEmbed()
+                .setDescription(`> **${supportbot.AnnouncementStarter}**`)
+	            .setColor(supportbot.EmbedColour)
+            message.channel.send({ embed: embed });
+
+            let announcement = []
+            message.channel.awaitMessages(response => response.content.length > 2, {
+                max: 1,
+                time: 500000,
+                errors: ['time'],
+            }).then((collected) => {
+                announcement.push(collected.map(r => r.content));
+
+                const AnnouncementEmbed = new Discord.MessageEmbed()
+                    .setTitle(supportbot.AnnouncementTitle)
+                    .setThumbnail(supportbot.AnnouncementIcon)
+                    .setDescription(announcement)
+                    .setColor(supportbot.EmbedColour)
+                    .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL());
+                
+                locateChannel.send({ embed: AnnouncementEmbed }).then(async function(msg) {
+                    const AnnouncementComplete = new Discord.MessageEmbed()
+                        .setColor(supportbot.SuccessColour)
+                        .setDescription(`:white_check_mark: You have successfully created an announcement. <#${locateChannel.id}>`)
+                    message.channel.send({ embed: AnnouncementComplete })
+                })
+
+            });
+
+    }
    
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-
-    const embed = new Discord.MessageEmbed()
-        .setTitle(`${supportbot.Announcement_Title}`)
-        .setDescription(args.join(" "))
-        .setTimestamp()
-        .setColor(supportbot.EmbedColour)
-        .setFooter(`${message.author.username}#${message.author.discriminator}`, message.author.displayAvatarURL)
-
-    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Announcement_Channel}`)
-
-    const errornochannel = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Announcement_Channel}\`\n\nError Code: \`SB-03\``)
-        .setColor(supportbot.ErrorColour);
-    if(!locateChannel) return message.channel.send(errornochannel);
-        
-    locateChannel.send(supportbot.everyone).then((msg) => {
-        locateChannel.send(embed);
-    });
-
-
-    const AccSuccessEmbed = new Discord.MessageEmbed()
-        .setTitle("Announcement Created")
-        .setDescription(`👍 Successfully sent your announcement to <#${locateChannel.id}>`)
-        .setColor(supportbot.EmbedColour)
-    message.channel.send({embed: AccSuccessEmbed});
-
-}
-
-exports.help = {
-    name: supportbot.Announcement_Command,
-}
+};
@@ -0,0 +1,51 @@
+// SupportBot 6.0, Created by Emerald Services
+// Say Command
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.BotSay,
+    description: supportbot.BotSayDesc,
+
+    execute(message, args) {
+	if (supportbot.DeleteMessages == "true") message.delete();
+	    
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff);
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (!message.member.roles.cache.has(SupportStaff.id)) 
+                return message.channel.send({ embed: NoPerms });
+
+
+            const embed = new Discord.MessageEmbed()
+                .setDescription(`> **What would you like me to say!**`)
+	            .setColor(supportbot.EmbedColour)
+            message.channel.send({ embed: embed });
+
+            let announcement = []
+            message.channel.awaitMessages(response => response.content.length > 2, {
+                max: 1,
+                time: 500000,
+                errors: ['time'],
+            }).then((collected) => {
+                announcement.push(collected.map(r => r.content));
+
+                const AnnouncementEmbed = new Discord.MessageEmbed()
+                    .setDescription(announcement)
+                    .setColor(supportbot.EmbedColour)
+                
+                message.channel.send({ embed: AnnouncementEmbed })
+        })
+
+    } 
+    
+};
@@ -1,71 +1,68 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Close
+// SupportBot 6.0, Created by Emerald Services
+// Links Command

 const Discord = require("discord.js");
-const bot = new Discord.Client();
-
 const fs = require("fs");
-const yaml = require('js-yaml');

+const yaml = require('js-yaml');
+const { execute } = require("./help");
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));

-/**
- * @param {Discord.Message} message
- */
+module.exports = {
+    name: supportbot.CloseTicket,
+    description: supportbot.CloseTicketDesc,

-exports.run = (bot, message, args) => {
+    execute(message, args) {
+        if (supportbot.DeleteMessages == "true") message.delete();
+        
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.CloseTicket}!`);

-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Close_Command}`);
+        if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
+            const Exists = new Discord.MessageEmbed()
+                .setTitle("No Ticket Found!")
+                .setDescription(`${supportbot.NoValidTicket}`)
+                .setColor(supportbot.WarningColour);
+            message.channel.send({ embed: Exists });

-    if ( !message.channel.name.startsWith( `${supportbot.Ticket_Channel_Name}-` ) ) {
-        const embed = new Discord.MessageEmbed()
-            .setTitle("Incorrect Channel")
-            .setDescription(`:warning: You cannot execute this command here. This command is used when closing a ticket.`)
-            .setColor(supportbot.WarningColour); 
-        message.channel.send(embed);
-        return;
-    }
+            return;

-    const closeRequestEmbed = new Discord.MessageEmbed()
-        .setDescription(`**${supportbot.Ticket_Closure}**`)
-        .addField("Please confirm by repeating the following word..", `||**${supportbot.Closure_Confirm_Word}**||`)
-        .setFooter("Your request will be avoided in 20 seconds")
-        .setColor(supportbot.EmbedColour)
+        }

+        if (supportbot.CloseConfirmation === "true") {
+            const CloseTicketRequest = new Discord.MessageEmbed()
+                .setTitle(`**${supportbot.ClosingTicket}**`)
+                .setDescription(`Please confirm by repeating the following word.. \`${supportbot.ClosingConfirmation_Word}\` `)
+                .setColor(supportbot.EmbedColour);

-    message.channel.send(closeRequestEmbed).then( m => {
-        message.channel.awaitMessages( response => response.content.toLowerCase() === supportbot.Closure_Confirm_Word, {
-            max: 1,
-            time: 20000,
-            errors: [ 'time' ],
+            message.channel.send(CloseTicketRequest).then(m => {
+                message.channel.awaitMessages( response => response.content.toLowerCase() === supportbot.ClosingConfirmation_Word, {
+                    max: 1,
+                    time: 20000,
+                    errors: [ 'time' ],

-        } ).then( collected => {
-            let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.Transcript_Log);
+                    
+                }).then( collected => {
+                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
+                    let user = message.author;
+                    let reason = args.join(" ") || "No Reason Provided.";

-            let user = message.author;
+                    let name = message.channel.name;
+                    let ticketChannel = message.channel;

-            let reason = args.join(" ") || "No reason provided.";
+                    message.channel.send(`**${supportbot.ClosingTicket}**`)

-            let name = message.channel.name;
-            let ticketChannel = message.channel;
+                    .then(() => {
+                        const logEmbed = new Discord.MessageEmbed()
+                            .setTitle(supportbot.TranscriptTitle)
+                            .setColor(supportbot.EmbedColour)
+                            .setFooter(supportbot.EmbedFooter)
+                            .addField("Closed By", message.author.tag)
+                            .addField("Reason", reason);

-            message.channel.send(`**${supportbot.Ticket_Closing}**`)
-                .then(() => {
-                    const logEmbed = new Discord.MessageEmbed()
-                        .setTitle(supportbot.Transcript_Title)
-                        .setColor(supportbot.EmbedColour)
-                        .setFooter(supportbot.EmbedFooter)
-                        .addField("Ticket Author", user)
-                        .addField("Closed By", message.author.tag)
-                        .addField("Reason", reason);
-
-                    message.channel.messages.fetch({ limit: 100 })
-                        .then( msgs => {
+                        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
                            let txt = '';

                            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-
                            txt += `${message.guild.name}\n`;
                            txt += `#${ticketChannel.name}\n`;
                            txt += `${msgs.size} messages\n\n\n`;
@@ -76,41 +73,77 @@ exports.run = (bot, message, args) => {
                                    txt += `${msg.content}\n`;
                                    txt += `-----\n\n`;
                                }
-                            } );
+                            });

-                           // message.author.send( `A transcript has been generated for the ticket you closed.` );
-                           // message.author.send( new Discord.Attachment( Buffer.from( txt ), `${name}.txt` ) );
-                           
                            logChannel.send(logEmbed).catch(err => {
                                message.reply(err)
                            })
+
                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );

                            message.channel.delete();

-                            // message.channel.messages.fetch( { limit: 100, before: msgs.last().id } )
+                        })
+                    })

-                            //     .then( msg => {
-                            //         const merged = msgs.concat( msg );
-                            //         const output = merged.reduce( ( out, msg ) => {
-                            //             out += `[${message.createdAt}] ${message.author.tag}: ${message.cleanContent ? message.cleanContent.replace( /\n/g, '\r\n' ) : ''}\r\n`;
-                            //             return out;
-                            //         }, '' );
-
-                            //         log.send( { files: [ { attachment: Buffer.from( output, 'utf8' ), name: `${name}.txt` } ] } ).then( c.delete() ).catch( console.error ); // sends the file to logs
-                            //         return log.send( embed1 ).catch( console.error );
-                            //     } )
-                        });
                })

-        }).catch( () => {
-            m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
-        });
-    });
+            }).catch( () => {
+                m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
+            });

-}
+        }

+        if (supportbot.CloseConfirmation === "false") {

-exports.help = {
-    name: supportbot.Close_Command,
-}
+                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
+                    let user = message.author;
+                    let reason = args.join(" ") || "No Reason Provided.";
+
+                    let name = message.channel.name;
+                    let ticketChannel = message.channel;
+
+                    message.channel.send(`**${supportbot.ClosingTicket}**`)
+
+                    .then(() => {
+                        const logEmbed = new Discord.MessageEmbed()
+                            .setTitle(supportbot.TranscriptTitle)
+                            .setColor(supportbot.EmbedColour)
+                            .setFooter(supportbot.EmbedFooter)
+                            .addField("Closed By", message.author.tag)
+                            .addField("Reason", reason);
+
+                        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
+                            let txt = '';
+
+                            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
+                            txt += `${message.guild.name}\n`;
+                            txt += `#${ticketChannel.name}\n`;
+                            txt += `${msgs.size} messages\n\n\n`;
+
+                            msgs.forEach( msg => {
+                                if ( msg.content ) {
+                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
+                                    txt += `${msg.content}\n`;
+                                    txt += `-----\n\n`;
+                                }
+                            });
+
+                            logChannel.send(logEmbed).catch(err => {
+                                message.reply(err)
+                            })
+
+                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
+
+                            message.channel.delete();
+
+                        })
+
+                    }).catch( () => {
+                        m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
+                    });
+
+        }
+
+    }
+};
@@ -1,70 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Forceclose
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-const fs = require("fs")
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = async (bot, message, args) => {
-    
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Forceclose_Command}`);
-
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-
-    const outsideticket = new Discord.MessageEmbed()
-        .setTitle("Incorrect Channel")
-        .setDescription(`:warning: You cannot execute this command here. This command is used when closing a ticket.`)
-        .setColor(supportbot.WarningColour);   
-    if (!message.channel.name.startsWith(`${supportbot.Ticket_Channel_Name}-`)) return message.channel.send({embed: outsideticket});
-
-    const log = message.guild.channels.cache.find(channel => channel.name === supportbot.Transcript_Log)
-    const uID = message.author
-    const reason = args.join(" ") || "No Reason Provided.";
-    const name = message.channel.name;
-    const c = message.channel;
-
-    message.channel.send(`Your ticket is currently closing`)
-
-    .then(() => {
-
-        const embed1 = new Discord.MessageEmbed()
-            .setTitle(supportbot.Transcript_Title)
-            .setColor(supportbot.EmbedColour)
-            .setFooter(supportbot.EmbedFooter)
-            .addField("Ticket Author", uID)
-            .addField("Closed By", message.author.tag)
-            .addField("Reason", reason)
-        message.channel.messages.fetch({ limit: 100 })
-        
-        .then(msgs => {
-            message.channel.messages.fetch({ limit: 100, before: msgs.last().id })
-        
-        .then(msg => {
-            const merged = msgs.concat(msg);
-            const output = merged.reduce((out, msg) => {
-            out += `[${message.createdAt}] ${message.author.tag}: ${message.cleanContent ? message.cleanContent.replace(/\n/g, '\r\n') : ''}\r\n`;
-            return out;
-        }, '');
-
-            log.send({ files: [{ attachment: Buffer.from(output, 'utf8'), name: `${name}.txt` }] }).then(c.delete()).catch(console.error); // sends the file to logs
-            return log.send(embed1).catch(console.error);
-        })
-    });
-});
-
-}
-
-exports.help = {
-    name: supportbot.Forceclose_Command,
-}
@@ -1,52 +1,53 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Help
+// SupportBot 6.0, Created by Emerald Services
+// Help Command

 const Discord = require("discord.js");
-const bot = new Discord.Client()
+const fs = require("fs");

-const fs = require("fs")
 const yaml = require('js-yaml');
-
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));

-exports.run = (bot, message, args) => {
+module.exports = {
+    name: supportbot.HelpCommand,
+    description: supportbot.HelpDesc,

-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Help_Command}`);
+    execute(message, args) {
+	if (supportbot.DeleteMessages == "true") message.delete();
+	    
+        let generalCommands = "";
+            generalCommands += `**${supportbot.Prefix}${supportbot.HelpCommand}** ${supportbot.HelpDesc}\n`;
+            generalCommands += `**${supportbot.Prefix}${supportbot.LinksCommand}** ${supportbot.LinkDesc}\n`;
+            generalCommands += `**${supportbot.Prefix}${supportbot.SuggestCommand}** ${supportbot.SuggestionDesc}\n`;
+            generalCommands += `**${supportbot.Prefix}${supportbot.PingCommand}** ${supportbot.PingDesc}\n`;
+        
+        let supportCommands = "";
+            supportCommands += `**${supportbot.Prefix}${supportbot.NewTicket} [reason]** ${supportbot.NewTicketDesc}\n`
+            supportCommands += `**${supportbot.Prefix}${supportbot.CloseTicket} [reason]** ${supportbot.CloseTicketDesc}\n`
+        
+        let staffCommands = "";
+            staffCommands += `**${supportbot.Prefix}${supportbot.AddUser} <user#0000>** ${supportbot.AddUserDesc}\n`
+            staffCommands += `**${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>** ${supportbot.RemoveUserDesc}\n`
+            staffCommands += `**${supportbot.Prefix}${supportbot.BotSay}** ${supportbot.BotSayDesc}\n` 
+            staffCommands += `**${supportbot.Prefix}${supportbot.AnnounceCommand}** ${supportbot.AnnounceDesc}\n` 
+            
+        const HelpCommandEmbed = new Discord.MessageEmbed()
+            .setTitle(supportbot.Bot_Name)
+            .setThumbnail(message.author.displayAvatarURL())

-    let userCommands = "";
-	    userCommands += `**${supportbot.Prefix}${supportbot.Ticket_Command} <reason>**: Create a support ticket\n`;
-        userCommands += `**${supportbot.Prefix}${supportbot.Close_Command}**: Close your support ticket\n`;
-        userCommands += `**${supportbot.Prefix}${supportbot.Suggest_Command} <suggestion>**: Create a server suggestion\n`;
-        userCommands += `**${supportbot.Prefix}${supportbot.Report_Command} <user> <reason>**: Report a valid user\n`;
-        userCommands += `**${supportbot.Prefix}${supportbot.Link_Command}**: Get some important links!\n`;
-        userCommands += `**${supportbot.Prefix}${supportbot.Ping_Command}**: Check the bots ping. Pong!\n`;
-	
-    let supportCommands = "";
-	    supportCommands += `**${supportbot.Prefix}${supportbot.Add_Command} <user>**: Adds a user to a ticket\n`;
-        supportCommands += `**${supportbot.Prefix}${supportbot.Remove_Command} <user>**: Removes a user from a ticket\n`;
-        supportCommands += `**${supportbot.Prefix}${supportbot.Forceclose_Command}**: Forceclose a support ticket\n`;
-	    supportCommands += `**${supportbot.Prefix}${supportbot.Rename_Command}**: Rename a support ticket\n`;
+            .addFields(
+                { name: '🖥️ General Commands', value: `${generalCommands}\n`, inline: false },
+                { name: '🎫 Support Commands', value: `${supportCommands}\n`, inline: false },
+            )

-    let staffCommands = "";
-	    staffCommands += `**${supportbot.Prefix}${supportbot.Announcement_Command} <message>**: Create a bot announcement\n`;
-        staffCommands += `**${supportbot.Prefix}${supportbot.Say_Command} <message>**: Send a message as the bot\n`;
-        staffCommands += `**${supportbot.Prefix}${supportbot.Lockchat_Command}**: Lock the chat channel\n`;
-        staffCommands += `**${supportbot.Prefix}${supportbot.UnLockchat_Command}**: UnLock the chat channel\n`;
-	    staffCommands += `**${supportbot.Prefix}${supportbot.Poll_Command}**: Create a poll\n`;
+            .setColor(supportbot.EmbedColour)
+            .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL());

-    const embed = new Discord.MessageEmbed()
-        .setTitle(supportbot.Bot_Name)
-        .addField("🟨 User Commands", userCommands)
-        .addField("🎫 Support Commands", supportCommands)
-        .addField("🔐 Staff Commands", staffCommands)
-        .setColor(supportbot.EmbedColour)
-        .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL);
+            if (message.member.roles.cache.some(role => role.name === supportbot.Staff || supportbot.Admin)) {
+                HelpCommandEmbed.addFields(
+                    { name: '🔑 Staff Commands', value: `${staffCommands}\n`, inline: false },
+                )
+            }

-	message.channel.send(embed);
-
-}
-
-exports.help = {
-    name: supportbot.Help_Command,
+	    message.channel.send({ embed: HelpCommandEmbed });
+    }
 };
@@ -1,36 +1,34 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Links
+// SupportBot 6.0, Created by Emerald Services
+// Links Command

 const Discord = require("discord.js");
-const bot = new Discord.Client();
-
 const fs = require("fs");
-const yaml = require('js-yaml');

+const yaml = require('js-yaml');
+const { execute } = require("./help");
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));

-exports.run = ( bot, message, args ) => {
+module.exports = {
+    name: supportbot.LinksCommand,
+    description: supportbot.LinksDesc,

-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Link_Command}`);
+    execute(message, args) {
+        if (supportbot.DeleteMessages == "true") message.delete();
+        
+        const LinksEmbed = new Discord.MessageEmbed()
+            .setColor(supportbot.EmbedColour)

-    let botLinks = supportbot.LINKS;
+        let botLinks = supportbot.LINKS;
+        
+        let links = '';
+        
+        for ( let name in botLinks ) {
+            links += `[${name}](${botLinks[ name ]})\n`;
+        };

-    let links = '';
+        LinksEmbed.addField(supportbot.LinksTitle, links)

-    for ( let name in botLinks ) {
-        links += `[${name}](${botLinks[ name ]})\n`;
-    };
-
-    let embed = new Discord.MessageEmbed()
-        .setTitle(supportbot.LINKS_TITLE)
-        .setDescription(links)
-        .setColor(supportbot.EmbedColour)
-        .setFooter(supportbot.EmbedFooter);
-    message.channel.send(embed);
+        message.channel.send({ embed: LinksEmbed });

-};
-
-exports.help = {
-    name: supportbot.Link_Command,
+    }
 };
@@ -1,38 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Close
-
-const Discord = require("discord.js");
-const bot = new Discord.Client();
-
-const fs = require("fs");
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = async(bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Lockchat_Command}`);
-
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
-    let lockedRole = message.guild.roles.cache.find(lc => lc.name === `${supportbot.locked_role}`)
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-    
-    message.channel.overwritePermissions(lockedRole, { READ_MESSAGES: false, SEND_MESSAGES: false });
-    message.channel.overwritePermissions(staffGroup, { READ_MESSAGES: true, SEND_MESSAGES: true });
-
-    const lockmsg = new Discord.MessageEmbed()
-        .setDescription(":white_check_mark: **Chat Locked**")
-        .setColor(supportbot.EmbedColour)
-    message.channel.send(lockmsg);
-
-};
-
-exports.help = {
-    name: supportbot.Lockchat_Command,
-};
@@ -0,0 +1,239 @@
+const Discord = require("discord.js");
+const bot = new Discord.Client()
+
+const fs = require("fs")
+const yaml = require('js-yaml');
+
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+const TicketNumberID = require('../utils/TicketNumber.js');
+
+const reacted = [];
+
+module.exports = {
+    name: supportbot.NewTicket,
+    description: supportbot.NewTicketDesc,
+
+    execute(message, args) {
+      if (supportbot.DeleteMessages == "true") message.delete();
+        
+      console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.NewTicket}!`);
+
+      // Ticket ID
+      let ticketNumberID = TicketNumberID.pad(message.guild.id);
+
+      // Ticket Subject
+      const TicketSubject = args.join(" ") || supportbot.NoTicketSubject;
+
+      // Ticket Exists
+      const TicketExists = new Discord.MessageEmbed()
+        .setTitle("Ticket Exists!")
+        .setDescription(`${supportbot.TicketExists}`)
+        .setColor(supportbot.WarningColour)
+
+      if (message.guild.channels.cache.find(SupportTicket => SupportTicket.name === `${supportbot.TicketChannel}-${ticketNumberID}`)) 
+      return message.channel.send({ embed: TicketExists });
+
+      message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`, {
+        type: "text",
+      }).then(SupportTicket => {
+
+        let AllUsers = message.guild.roles.cache.find(everyone => everyone.name === '@everyone')
+        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
+        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
+
+        let DeptRole1 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_1}`)
+        let DeptRole2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_2}`)
+        let DeptRole3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_3}`)
+        
+        SupportTicket.updateOverwrite(AllUsers, {
+          VIEW_CHANNEL: false,
+          READ_MESSAGES: false,
+          SEND_MESSAGES: false,
+        })
+          
+        SupportTicket.updateOverwrite(message.author, {
+          VIEW_CHANNEL: true,
+          READ_MESSAGES: true,
+          SEND_MESSAGES: true,
+        })
+
+        SupportTicket.updateOverwrite(SupportStaff, {
+          VIEW_CHANNEL: true,
+          READ_MESSAGES: true,
+          SEND_MESSAGES: true,
+        })
+
+        SupportTicket.updateOverwrite(Admins, {
+          VIEW_CHANNEL: true,
+          READ_MESSAGES: true,
+          SEND_MESSAGES: true,
+        })
+
+        // Ticket Category
+        let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory)
+
+        if (TicketCategory) {
+          SupportTicket.setParent(TicketCategory.id)
+        } else {
+          if (message.guild.channels.cache.get(supportbot.TicketCategory)) {
+            SupportTicket.setParent(message.guild.channels.cache.get(supportbot.TicketCategory).id);
+          }
+        }
+
+        // Ticket Created, Message Sent
+        const TicketMessage = new Discord.MessageEmbed()
+          .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
+          .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
+          .setColor(supportbot.EmbedColour)
+
+        if (supportbot.TicketSubject === "embed") {
+
+          if (TicketSubject != 'No Reason Provided.') {
+            TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
+          }
+          
+        }
+
+        if (supportbot.TicketSubject === "description") {
+
+          if (TicketSubject != 'No Reason Provided.') {
+            SupportTicket.setTopic(`Reason: ${TicketSubject}  -  User ID: ${message.author.id}  -  Ticket: ${SupportTicket.name}`)
+          }
+          
+        }
+
+        if (supportbot.TicketDepartments === "true") {
+          TicketMessage.addFields({ name: 'Departments', value: `${supportbot.DepartmentEmoji_1} **${supportbot.DepartmentTitle_1}**\n${supportbot.DepartmentEmoji_2} **${supportbot.DepartmentTitle_2}**\n${supportbot.DepartmentEmoji_3} **${supportbot.DepartmentTitle_3}**` })
+        }
+
+        SupportTicket.send({ embed: TicketMessage }).then( async function(msg) {
+        
+          const Emoji_1 = supportbot.DepartmentEmoji_1;
+          const Emoji_2 = supportbot.DepartmentEmoji_2;
+          const Emoji_3 = supportbot.DepartmentEmoji_3;
+
+          reacted[ticketNumberID] = false;
+
+          if (supportbot.TicketDepartments === "true") {
+            await msg.react(Emoji_1);
+            await msg.react(Emoji_2);
+            await msg.react(Emoji_3);
+            let filter = (reaction, user) => {
+              if (user.id !== message.author.id) return;
+              if (typeof reacted[ticketNumberID] !== "boolean") return;
+              delete reacted[ticketNumberID];
+              if (reaction.emoji.name === Emoji_1) {
+                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(DeptRole1, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+          
+                if (supportbot.AllowStaff === "true") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+          
+                if (supportbot.AllowStaff === "false") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+
+                const Department1 = new Discord.MessageEmbed()
+                  .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_1} Department**. Please provide us information regarding your query.`)
+                  .setColor(supportbot.EmbedColour)
+                SupportTicket.send({ embed: Department1 });
+          
+              }
+          
+              if (reaction.emoji.name === Emoji_2) {
+                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(DeptRole2, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+          
+                if (supportbot.AllowStaff === "true") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+
+                if (supportbot.AllowStaff === "false") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+          
+                const Department2 = new Discord.MessageEmbed()
+                .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_2} Department**. Please provide us information regarding your query.`)
+                  .setColor(supportbot.EmbedColour)
+                SupportTicket.send({ embed: Department2 });
+          
+              }
+          
+              if (reaction.emoji.name === `${Emoji_3}`) {
+                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(DeptRole3, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
+          
+                if (supportbot.AllowStaff === "true") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+
+                if (supportbot.AllowStaff === "false") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+          
+                const Department3 = new Discord.MessageEmbed()
+                .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_3} Department**. Please provide us information regarding your query.`)
+                  .setColor(supportbot.EmbedColour)
+                SupportTicket.send({ embed: Department3 });
+              }
+              return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== message.author.id;
+            }
+            msg.awaitReactions(filter, { 
+              max: 4, 
+              time: 60000, 
+              errors: ['time'] 
+            }).then(async collected => {
+            });
+
+            setTimeout(async function() {
+              if (typeof reacted[ticketNumberID] == "boolean") {
+                delete reacted[ticketNumberID];
+                //delete channel because didn't react in a minute
+              }
+            }, 60000);
+
+          }
+  
+        });
+        const CreatedTicket = new Discord.MessageEmbed()
+          .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
+          .setColor(supportbot.EmbedColour)
+        message.channel.send({ embed: CreatedTicket });
+
+        fs.writeFileSync("./storage/SupportTickets.json", '{\n    "ticket": "' + SupportTicket.name + '", \n    "id":' + message.author.id + "\n}", (err) => {
+          if (!err) return;
+          console.error(err)
+      })
+
+        // Ticket Logs
+
+        const errornochannel = new Discord.MessageEmbed()
+          .setTitle("SupportBot Error!")
+          .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
+          .setColor(supportbot.ErrorColour);
+
+        const TicketLogs = new Discord.MessageEmbed()
+          .setTitle("Ticket Log")
+          .setThumbnail(supportbot.Ticket_Thumbnail)
+          .addFields(
+            { name: 'Ticket', value: `<#${SupportTicket.id}>` },
+            { name: 'User', value: `<@${message.author.id}>` },
+          )
+          .setColor(supportbot.EmbedColour)
+          .setFooter(supportbot.EmbedFooter)
+
+        let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog)
+
+        if(!locateChannel) return message.channel.send({ embed: errornochannel });
+
+        locateChannel.send({ embed: TicketLogs });
+      })
+
+    }
+
+};
@@ -1,26 +1,25 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Ping
+// SupportBot 6.0, Created by Emerald Services
+// Help Command

 const Discord = require("discord.js");
-const bot = new Discord.Client();
-
 const fs = require("fs");
-const yaml = require('js-yaml');

+const yaml = require('js-yaml');
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));

-exports.run = (bot, message, args) => {
+module.exports = {
+    name: supportbot.PingCommand,
+    description: supportbot.PingDesc,

-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Ping_Command}`);
-
-    const embed = new Discord.MessageEmbed()
-        .setDescription(`:ping_pong: **Pong!** \`${bot.ping}ms\` `)
-        .setColor(supportbot.EmbedColour)
-    message.channel.send(embed).catch(console.error);
+    execute(message, args) {        
+	if (supportbot.DeleteMessages == "true") message.delete();
+	    
+        let ping = Date.now() - message.createdTimestamp + " ms";
+        
+        const PingCommandEmbed = new Discord.MessageEmbed()
+            .setDescription(`🏓 **Pong!** \`${Date.now() - message.createdTimestamp}ms\``)
+            .setColor(supportbot.EmbedColour)

+	    message.channel.send({ embed: PingCommandEmbed });
+    }
 };
-
-exports.help = {
-    name: supportbot.Ping_Command,
-}
@@ -1,50 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Poll
-
-const Discord = require("discord.js");
-const bot = new Discord.Client();
-
-const fs = require("fs");
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = (bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Poll_Command}`);
-
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-    
-    const embed = new Discord.MessageEmbed()
-        .setTitle(`${supportbot.Poll_Title}`)
-        .setDescription(args.join(" "))
-        .setTimestamp()
-        .setColor(supportbot.EmbedColour)
-        .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL)
-    
-    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Poll_Channel}`)
-
-    const errornochannel = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Poll_Channel}\`\n\nError Code: \`SB-03\``)
-        .setColor(supportbot.ErrorColour);
-    if(!locateChannel) return message.channel.send(errornochannel);
-        
-    locateChannel.send(embed)
-
-    .then(async function(msg) {
-        msg.react(supportbot.Reaction_Poll_1).then(() => msg.react(supportbot.Reaction_Poll_2));
-    });
-
-};
-
-exports.help = {
-    name: supportbot.Poll_Command,
-};
@@ -1,53 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Remove
-
-const Discord = require("discord.js");
-const bot = new Discord.Client();
-
-const fs = require("fs");
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = async (bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Remove_Command}`);
-  
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-
-    const outsideticket = new Discord.MessageEmbed()
-        .setTitle("Incorrect Channel")
-        .setDescription(`:warning: You cannot execute this command here. This command is used when closing a ticket.`)
-        .setColor(supportbot.WarningColour); 
-    if (!message.channel.name.startsWith(`${supportbot.Ticket_Channel_Name}-`)) return message.channel.send({embed: outsideticket});
-
-    let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
-
-    const cantfinduser = new Discord.MessageEmbed()
-        .setTitle("Invalid User!")
-        .setDescription(`:warning: This user doesn't exist, Are they in this server?\n\nTry Again:\`${supportbot.Prefix}${supportbot.Remove_Command} <user#0000>\``)
-        .setColor(supportbot.WarningColour); 
-    if(!rUser) return message.channel.send({embed: cantfinduser});
-    
-    message.channel.updateOverwrite(rUser, { VIEW_CHANNEL: false, CREATE_INVITE: false, SEND_MESSAGES: false, READ_MESSAGES: false });
-
-    const useradded = new Discord.MessageEmbed()
-        .setColor(supportbot.EmbedColour) 
-        .setTitle("User Removed")
-        .setDescription(`👍 ${rUser} has been removed from this ticket`)
-        .setTimestamp();
-
-    message.channel.send({embed: useradded});
-
-};
-
-exports.help = {
-    name: supportbot.Remove_Command,
-  }
@@ -0,0 +1,64 @@
+// SupportBot 6.0, Created by Emerald Services
+// Add User
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.RemoveUser,
+    description: supportbot.RemoveUserDesc,
+
+    execute(message, args) {        
+        if (supportbot.DeleteMessages == "true") message.delete();
+        
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.RemoveUser}!`);
+
+        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
+        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (message.member.roles.cache.has(SupportStaff.id) || message.member.roles.cache.has(Admins.id)) {
+                if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
+                    const Exists = new Discord.MessageEmbed()
+                        .setTitle("No Ticket Found!")
+                        .setDescription(`${supportbot.NoValidTicket}`)
+                        .setColor(supportbot.WarningColour);
+                    message.channel.send({ embed: Exists });
+        
+                    return;
+                }
+        
+                let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
+                    const UserNotExist = new Discord.MessageEmbed()
+                        .setTitle("User Not Found!")
+                        .setDescription(`${supportbot.UserNotFound}\n\nTry Again:\`${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>\``)
+                        .setColor(supportbot.ErrorColour)
+        
+                    if (!rUser) return message.channel.send({ embed: UserNotExist });
+                
+                        message.channel.updateOverwrite(rUser, {
+                            VIEW_CHANNEL: false,
+                            CREATE_INVITE: false,
+                            SEND_MESSAGES: false,
+                            READ_MESSAGES: false
+                        });
+                
+                    const Complete = new Discord.MessageEmbed()
+                        .setTitle("User Removed!")
+                        .setDescription(supportbot.RemovedUser.replace(/%user%/g, rUser.id))
+                        .setTimestamp()
+                        .setColor(supportbot.EmbedColour)
+                   message.channel.send({ embed: Complete });
+            } else {
+                return message.channel.send({ embed: NoPerms });
+            }
+
+    }
+};
@@ -1,53 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Rename
-
-const Discord = require("discord.js");
-const bot = new Discord.Client();
-
-const fs = require("fs");
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = async (bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Rename_Command}`);
-
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-    
-    const outsideticket = new Discord.MessageEmbed()
-		.setDescription(`:x: Cannot use this command becase you are outside a ticket channel.`)
-		.setColor(supportbot.colour) 
-	if (!message.channel.name.startsWith(`${supportbot.Ticket_Channel_Name}-`)) return message.channel.send({embed: outsideticket});
-	const renameto = args.join(" ")
-	message.channel.setName(`${supportbot.Ticket_Channel_Name}-${renameto}`)
-	
-    // Renamed Ticket Logistic   
-	const logEmbed = new Discord.MessageEmbed()
-        .setTitle(":ticket: Ticket Renamed")
-		.setDescription(`<@${message.author.id}> has renamed a ticket to ${supportbot.Ticket_Channel_Name}-${renameto}`)
-        .setColor(supportbot.EmbedColour)
-        .setFooter(supportbot.EmbedFooter)
-  
-    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Ticket_Logs}`)
-
-    const errornochannel = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Ticket_Logs}\`\n\nError Code: \`SB-03\``)
-        .setColor(supportbot.ErrorColour);
-    if(!locateChannel) return message.channel.send(errornochannel);
-        
-    locateChannel.send(logEmbed)
-
-};
-
-exports.help = {
-    name: supportbot.Rename_Command,
-}
@@ -1,69 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Report
-
-const Discord = require("discord.js");
-const bot = new Discord.Client();
-
-const fs = require("fs");
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = (bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Report_Command}`);
-
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === `${supportbot.StaffRole}`);
-
-    if(!staffGroup) {
-        message.reply(rolemissing).catch(err => {
-          console.error(err);
-        });
-    } else {
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour)
-
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-        if(!message.member.roles.cache.has(staffGroup.id)) {
-            message.reply(donothaverole);
-        } else {
-            if(!args[0]) {
-                message.reply(":x: Sorry! Please specify the user to report.");
-            } else {
-                if(!args[1]) {
-                    message.reply(":x: Sorry! Specify the reason of your report.");
-                } else {
-                  let reportDesc = args.slice(1).join(" ");
-                    const embed = new Discord.MessageEmbed()
-                        .setTitle(`${supportbot.Report_Title}`)
-                        .setThumbnail(message.author.avatarURL)
-                        .addField("Report by:", `<@${message.author.id}>`, false)
-                        .addField("Description:", `${reportDesc}`, false)
-                        .addField("Reported User:", `${args[0]}`, false)
-                        .setTimestamp(new Date())
-                        .setColor(supportbot.EmbedColour)
-                        .setFooter(`${message.author.username}#${message.author.discriminator}`, message.author.displayAvatarURL);
-                    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Report_Channel}`)
-                    if(!locateChannel) {
-                        const errornochannel = new Discord.MessageEmbed()
-                            .setTitle("SupportBot Error!")
-                            .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Report_Channel}\`\n\nError Code: \`SB-03\``)
-                            .setColor(supportbot.ErrorColour);
-                        if(!locateChannel) return message.channel.send(errornochannel);        
-
-                    } else {
-                        locateChannel.send(embed);
-
-                    }
-                }
-            }
-        }
-    }
-};
-
-exports.help = {
-    name: supportbot.Report_Command
-}
@@ -1,38 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Say
-
-const Discord = require("discord.js");
-const bot = new Discord.Client();
-
-const fs = require("fs");
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = (bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Say_Command}`);
-
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-    
-    const embed = new Discord.MessageEmbed()
-        .setTitle(`${supportbot.Announcement_Title}`)
-        .setDescription(args.join(" "))
-        .setTimestamp()
-        .setColor(supportbot.EmbedColour)
-        .setFooter(`${message.author.username}#${message.author.discriminator}`, message.author.displayAvatarURL)
-
-    message.channel.send(embed);
-
-};
-
-exports.help = {
-    name: supportbot.Say_Command,
-}
@@ -1,49 +1,60 @@
-
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Say
+// SupportBot 6.0, Created by Emerald Services
+// Suggest Command

 const Discord = require("discord.js");
-const bot = new Discord.Client();
-
 const fs = require("fs");
-const yaml = require('js-yaml');

+const yaml = require('js-yaml');
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));

-exports.run = async(bot, message, args) => {
+module.exports = {
+    name: supportbot.SuggestCommand,
+    description: supportbot.SuggestionDesc,
+
+    execute(message, args) {
+	if (supportbot.DeleteMessages == "true") message.delete();
+	    
+        let locateChannel = message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.name === supportbot.SuggestionChannel);
+
+        const errornochannel = new Discord.MessageEmbed()
+            .setTitle("Invalid Channel")
+            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.SuggestionChannel}\``)
+            .setColor(supportbot.ErrorColour);
+
+        if(!locateChannel) return message.channel.send({ embed: errornochannel });
+
+        const embed = new Discord.MessageEmbed()
+            .setDescription(`> **${supportbot.SuggestionStarter}**`)
+	        .setColor(supportbot.EmbedColour)
+        message.channel.send({ embed: embed });
+
+        let suggestion = []
+        message.channel.awaitMessages(response => response.content.length > 2, {
+            max: 1,
+            time: 500000,
+            errors: ['time'],
+        }).then((collected) => {
+            suggestion.push(collected.map(r => r.content));
+
+            const SuggestionMessage = new Discord.MessageEmbed()
+                .setColor(supportbot.EmbedColour)
+                .setFooter(supportbot.EmbedFooter)
+
+                .setTitle(supportbot.SuggestionTitle)
+                .setDescription(`\`\`\`${suggestion}\`\`\``)
+
+                .addFields( { name: "From", value: `<@${message.author.id}>`, inline: false }, )
+
+            locateChannel.send({ embed: SuggestionMessage }).then(async function(msg) {
+                msg.react(supportbot.SuggestReact_1).then(() => msg.react(supportbot.SuggestReact_2));
+            });
+
+            const SuggestionComplete = new Discord.MessageEmbed()
+                .setColor(supportbot.SuccessColour)
+                .setDescription(`:white_check_mark: Your suggestion has been successfully created. <#${locateChannel.id}>`)
+            message.channel.send({ embed: SuggestionComplete })
+
+        });
    
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Suggest_Command}`);
-
-    const SuggestionEmbed = new Discord.MessageEmbed()
-        .setTitle(`${supportbot.Suggestion_Title}`)
-        .setDescription(`\`\`\`${args.join(" ")}\`\`\`\nFrom <@${message.author.id}>`)
-        .setThumbnail(message.author.avatarURL)
-        .setFooter(`${supportbot.EmbedFooter}`)
-        .setTimestamp(new Date())
-        .setColor(supportbot.EmbedColour)
-
-    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Suggestion_Channel}`)
-
-    const errornochannel = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Suggestion_Channel}\`\n\nError Code: \`SB-03\``)
-        .setColor(supportbot.ErrorColour);
-    if(!locateChannel) return message.channel.send(errornochannel);
-        
-    locateChannel.send(SuggestionEmbed)
-
-    .then(async function(msg) {
-        msg.react(supportbot.suggestyes).then(() => msg.react(supportbot.suggestno));
-    });
-
-    const SuggestionSuccessEmbed = new Discord.MessageEmbed()
-        .setDescription(`👍 Suggestion has been successfully created\nYou can view your suggestion in <#${locateChannel.id}>`)
-        .setColor(supportbot.EmbedColour)
-    message.channel.send(SuggestionSuccessEmbed);
-
+    }
 };
-
-exports.help = {
-    name: supportbot.Suggest_Command,
-}
@@ -1,166 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Ticket
-
-const Discord = require("discord.js");
-const bot = new Discord.Client();
-
-const fs = require("fs");
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-const TicketNumberID = require('../utility/TicketNumber');
-
-exports.run = async (bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Ticket_Command}`);
-	
-    // Ticket Number ID Settings
-	let ticketNumberID = TicketNumberID.pad(message.guild.id);
-	
-    // Ticket Subject Settings
-	const subject = args.join(" ") || `${supportbot.Default_Ticket_Reason}`;
-
-    // Ticket Limitiations
-	const alreadyopen = new Discord.MessageEmbed()
-        	.setDescription(`:x: Cannot create a ticket because **${supportbot.Ticket_Channel_Name}-${ticketNumberID}** already exists.`)
-        	.setColor(supportbot.EmbedColour)
-    
-    // Ticket Creation
-    	if (message.guild.channels.cache.find(TicketChannel => TicketChannel.name === `${supportbot.Ticket_Channel_Name}-` + message.author.username)) return message.channel.send(alreadyopen);
-    		message.guild.channels.create(`${supportbot.Ticket_Channel_Name}-${ticketNumberID}`, {
-			type: 'text',
-		}).then(TicketChannel => {
-        
-    // Roles
-        let staff = message.guild.roles.cache.find(supportRole => supportRole.name === `${supportbot.StaffRole}`)
-        let everyone = message.guild.roles.cache.find(everyoneRole => everyoneRole.name === supportbot.everyone)
-        let department = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.Department_Role_1}`)
-        let department2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.Department_Role_2}`)
-        let department3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.Department_Role_3}`)
-
-    // Permissions
-        TicketChannel.updateOverwrite(everyone, { VIEW_CHANNEL: false });
-        TicketChannel.updateOverwrite(message.author, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: false, READ_MESSAGES: true });
-        TicketChannel.updateOverwrite(staff, { VIEW_CHANNEL: true, CREATE_INVITE: false, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-        TicketChannel.updateOverwrite(department, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-        TicketChannel.updateOverwrite(department2, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-        TicketChannel.updateOverwrite(department3, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-
-    // Category
-    let category = message.guild.channels.cache.find(c => c.name === supportbot.category);
-        if (category) {
-            TicketChannel.setParent(category.id);
-        } else {
-            if (message.guild.channels.cache.get(supportbot.category)) {
-                TicketChannel.setParent(message.guild.channels.cache.get(supportbot.category).id);
-            }
-        }
-        
-    const ticketopened = new Discord.MessageEmbed()
-        .setTitle(":white_check_mark: Support Ticket Created")
-        .setDescription(`<@${message.author.id}> your support ticket created successfully`)
-        .addField("Your Ticket:", `<#${TicketChannel.id}>`)
-        .setColor(supportbot.SuccessColour)
-    message.channel.send({embed: ticketopened});
-    // Ticket Message - ( Able to edit this message via the settings.json file )
-    const ticketMessage = `Hi! <@${message.author.id}>\n${supportbot.Ticket_Message}`;
-
-    const Department_1 = supportbot.Ticket_Department_1;
-    const Department_2 = supportbot.Ticket_Department_2;
-    const Department_3 = supportbot.Ticket_Department_3;
-
-    const Emoji_1 = supportbot.Ticket_Department_Emoji_1;
-    const Emoji_2 = supportbot.Ticket_Department_Emoji_2;
-    const Emoji_3 = supportbot.Ticket_Department_Emoji_3;
-
-    const TicketMessage = new Discord.MessageEmbed()
-        .setDescription(ticketMessage, true)
-        .addField("Available Departments", `${Emoji_1} ${Department_1}\n${Emoji_2} ${Department_2}\n${Emoji_3} ${Department_3}`)
-        .setColor(supportbot.Ticket_Colour)
-        .setFooter(supportbot.EmbedFooter)
-
-        if (subject != 'No Subject.') {
-            TicketMessage.addField("Reason", subject);
-        }
-        
-
-    TicketChannel.send({embed: TicketMessage}).then(function(msg) {
-
-        msg.react(Emoji_1).then(() => msg.react(Emoji_2)).then(() => msg.react(Emoji_3));
-
-        const filter = (reaction, user) => {
-			return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== msg.author.id;
-        };
-        
-        msg.awaitReactions(filter, { max: 1, time: 60000, errors: ['time'] })
-        .then(collected => {
-            const reaction = collected.first();
-
-        if (reaction.emoji.name === `${Emoji_1}`) {
-            TicketChannel.updateOverwrite(message.author, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-			TicketChannel.updateOverwrite(staff, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-			TicketChannel.updateOverwrite(department, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-			
-            const dept1 = new Discord.MessageEmbed()
-                .setDescription(`You have requested to contact ${department}. Please wait patiently for someone to reach out to you.`)
-                .setColor(supportbot.SuccessColour)
-            TicketChannel.send(dept1)
-        }
-
-        if (reaction.emoji.name === `${Emoji_2}`) {
-            TicketChannel.updateOverwrite(message.author, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-			TicketChannel.updateOverwrite(staff, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-			TicketChannel.updateOverwrite(department2, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-
-            const dept2 = new Discord.MessageEmbed()
-                .setDescription(`You have requested to contact ${department2}. Please wait patiently for someone to reach out to you.`)
-                .setColor(supportbot.SuccessColour)
-            TicketChannel.send(dept2)
-        }
-
-        if (reaction.emoji.name === `${Emoji_3}`) {
-            TicketChannel.updateOverwrite(message.author, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-			TicketChannel.updateOverwrite(staff, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-			TicketChannel.updateOverwrite(department3, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-			
-            const dept3 = new Discord.MessageEmbed()
-                .setDescription(`You have requested to contact ${department3}. Please wait patiently for someone to reach out to you.`)
-                .setColor(supportbot.SuccessColour)
-            TicketChannel.send(dept3)
-        }
-
-        });
-
-    });
-
-    // Ticket Logging
-    const logEmbed = new Discord.MessageEmbed()
-        .setTitle(":ticket: Ticket Log")
-        .addField("Ticket ID", ticketNumberID, true)
-        .addField("User", `<@${message.author.id}>`, true)
-        .addField("Channel", `ticket#${ticketNumberID}`, true)
-        .setColor(supportbot.EmbedColour)
-        .setFooter(supportbot.EmbedFooter)
-
-    if (subject != 'No Subject.') {
-        logEmbed.addField('Subject', subject, true);
-    }
-  
-    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Ticket_Logs}`)
-
-    const errornochannel = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Ticket_Logs}\`\n\nError Code: \`SB-03\``)
-        .setColor(supportbot.ErrorColour);
-    if(!locateChannel) return message.channel.send(errornochannel);
-        
-    locateChannel.send(logEmbed)
-
-    }).catch(err=>{console.error(err)});
-    
-};
-
-exports.help = {
-    name: supportbot.Ticket_Command,
-};
@@ -1,38 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Say
-
-const Discord = require("discord.js");
-const bot = new Discord.Client();
-
-const fs = require("fs");
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = async(bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.UnLockchat_Command}`);
-
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
-    let lockedRole = message.guild.roles.cache.find(lc => lc.name === `${supportbot.locked_role}`)
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-    
-    message.channel.overwritePermissions(lockedRole, { READ_MESSAGES: true, SEND_MESSAGES: true });
-    message.channel.overwritePermissions(staffGroup, { READ_MESSAGES: true, SEND_MESSAGES: true });
-
-    const lockmsg = new Discord.MessageEmbed()
-        .setDescription(":white_check_mark: **Chat Un-Locked**")
-        .setColor(supportbot.EmbedColour);
-    message.channel.send(lockmsg);
-
-};
-
-exports.help = {
-    name: supportbot.UnLockchat_Command,
-}
@@ -1,15 +0,0 @@
- cd /home/container
-
-if [ "${GIT_CLONE}" == "true" ] || [ "${GIT_CLONE}" == "1" ]; then
-	if [ "$(ls -A /home/container)" ]; then
-		echo "Pulling Updates"
-		git pull 
-	else 
-		echo -e "/home/container is empty.\nCloning files into the directory."
-		git clone https://github.com/1tzemerald/SupportBot.git
-	fi
-fi
-
-sed -i '/s/BOT_TOKEN_HERE/${BOT_TOKEN}/g' settings.json
-MODIFIED_STARTUP=`eval echo $(echo ${STARTUP} | sed -e 's/{{/${/g' -e 's/}}/}/g')`
-${MODIFIED_STARTUP}
@@ -0,0 +1,49 @@
+// SupportBot 6.0, Created by Emerald Services
+// Ready Event
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = async (bot, member) => {
+
+  if (supportbot.SystemMessages === "true") {
+    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel)
+    
+    if (!SystemChannel) return;
+    
+    console.log(`[${supportbot.Bot_Name}]: ${member.user.username} has joined ${member.guild.name}!`)
+    console.log(supportbot.AutoRole_Role)
+
+    if (supportbot.SystemMessage_Type === "embed") {
+      const GuildAddMember = new Discord.MessageEmbed()
+        .setTitle(supportbot.Welcome_Title)
+        .setDescription(supportbot.WelcomeMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
+        .setColor(supportbot.EmbedColour)
+
+        if (supportbot.SystemMessage_Icon === "BOT") {
+            GuildAddMember.setThumbnail(bot.user.displayAvatarURL())
+        }
+
+        if (supportbot.SystemMessage_Icon === "USER") {
+            GuildAddMember.setThumbnail(member.user.displayAvatarURL())
+        }
+
+
+        if (supportbot.SystemMessage_EmbedFooter === "true") {
+            GuildAddMember.setFooter(supportbot.EmbedFooter)
+        }
+
+    SystemChannel.send({ embed: GuildAddMember });
+        
+    }
+
+    if (supportbot.SystemMessage_Type === "normal") {
+        SystemChannel.send(supportbot.WelcomeMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
+
+    }
+
+  }
+};
@@ -0,0 +1,48 @@
+// SupportBot 6.0, Created by Emerald Services
+// Ready Event
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = async (bot, member) => {
+
+  if (supportbot.SystemMessages === "true") {
+    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel)
+    
+    if (!SystemChannel) return;
+    
+    console.log(`[${supportbot.Bot_Name}]: ${member.user.username} has left ${member.guild.name}!`)
+
+    if (supportbot.SystemMessage_Type === "embed") {
+      const GuildRemoveMember = new Discord.MessageEmbed()
+        .setTitle(supportbot.Leave_Title)
+        .setDescription(supportbot.LeaveMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
+        .setColor(supportbot.EmbedColour)
+
+        if (supportbot.SystemMessage_Icon === "BOT") {
+          GuildRemoveMember.setThumbnail(bot.user.displayAvatarURL())
+        }
+
+        if (supportbot.SystemMessage_Icon === "USER") {
+          GuildRemoveMember.setThumbnail(member.user.displayAvatarURL())
+        }
+
+
+        if (supportbot.SystemMessage_EmbedFooter === "true") {
+          GuildRemoveMember.setFooter(supportbot.EmbedFooter)
+        }
+
+    SystemChannel.send({ embed: GuildRemoveMember });
+        
+    }
+
+    if (supportbot.SystemMessage_Type === "normal") {
+        SystemChannel.send(supportbot.LeaveMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
+
+    }
+
+  }
+};
@@ -0,0 +1,22 @@
+// SupportBot 6.0, Created by Emerald Services
+// Message Event
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = async (bot, message) => {
+	if(message.author.bot) return;
+  	if(message.channel.type === "dm") return;
+  	if (message.content.indexOf(supportbot.Prefix) !== 0) return;
+
+  	let messageArray = message.content.split(" ");
+  	const args = message.content.slice(supportbot.Prefix.length).trim().split(/ +/g);
+  	const command = args.shift().toLowerCase();
+
+  	const cmd = bot.commands.get(command);
+  	if(!cmd) return;
+  	cmd.execute(message, args);
+};
@@ -0,0 +1,19 @@
+// SupportBot 6.0, Created by Emerald Services
+// Ready Event
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+  
+module.exports = async (bot) => {
+    bot.user.setActivity(supportbot.BotActivity, {
+        type: supportbot.ActvityType
+    });
+
+    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
+    console.log(`\u001b[37m`, `${supportbot.Bot_Name} has successfully connected to discord`)
+    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
+};
@@ -1,12 +1,13 @@
-//  ____                               _   ____        _   
-// / ___| _   _ _ __  _ __   ___  _ __| |_| __ )  ___ | |_ 
-// \___ \| | | | '_ \| '_ \ / _ \| '__| __|  _ \ / _ \| __|
-//  ___) | |_| | |_) | |_) | (_) | |  | |_| |_) | (_) | |_ 
-// |____/ \__,_| .__/| .__/ \___/|_|   \__|____/ \___/ \__|
-//             |_|   |_|                                   
-//              © 2020 Created by Emerald Services
-//              Licnese: MIT
-//              SupportBot v5.2
+//        _________                                  __ __________        __   
+//       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
+//       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
+//       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
+//      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
+//              \/      |__|   |__|                             \/             
+//
+//                      SupportBot version 6.0.2
+//                      Created by Emerald Services
+//                      Installed with MIT License

 const Discord = require("discord.js");
 const fs = require("fs");
@@ -17,141 +18,73 @@ bot.commands = new Discord.Collection();
 const yaml = require('js-yaml');
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));

-fs.readdir("./commands/", (err, files) => {
-    if(err) console.log(err);
-  
-    let jsfile = files.filter(f => f.split(".").pop() === "js")
-    if(jsfile.length <= 0) return console.log(`${supportbot.Bot_Name} No commands found. Try to Re-download the resource`);
-  
-    jsfile.forEach((f, i) =>{
-      let props = require(`./commands/${f}`);
-      console.log(`[${supportbot.Bot_Name}] > Command Loaded > ${f}`);
-      bot.commands.set(props.help.name, props);
-    });
-  
-  });
+const { promisify } = require("util");
+const readdir = promisify(require("fs").readdir);

-bot.addons = new Discord.Collection();  
+String.prototype.toProperCase = function () {
+    return this.replace(
+        /([^\W_]+[^\s-]*) */g,
+        (txt) => txt.charAt(0).toUpperCase() + txt.substr(1).toLowerCase()
+    );
+};

-fs.readdir("./sb-addons/", (err, files) => {
-    if(err) console.log(err);
-  
-    let jsfile = files.filter(f => f.split(".").pop() === "js")
-    if(jsfile.length <= 0) return console.log(`${supportbot.Bot_Name} No addons detected nor default! Either download addons from https://emeraldservices.xyz/`);
-  
-    jsfile.forEach((f, i) =>{
-      let props = require(`./sb-addons/${f}`);
-      console.log(`[${supportbot.Bot_Name}] > Addons Loaded > ${f}`);
-      bot.addons.set(props.help.name, props);
-    });
-  
-  });
-
-bot.on("ready", async () => {
-  bot.user.setActivity(supportbot.BotActivity, {type: supportbot.ActvityType});
-    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
-    console.log(`\u001b[37m`, `${supportbot.Bot_Name} has successfully connected to discord`)
-    console.log(`\u001b[37m`, `You can download additional features from our marketplace https://emeraldservices.xyz/`)   
-    console.log(`\u001b[37m`, `Invite your bot with https://discordapp.com/api/oauth2/authorize?client_id=${bot.user.id}&permissions=8&scope=bot`)
-    console.log(`\u001b[37m`, `© SupportBot created by Emerald Services`)
-    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
-
-});
-
-bot.on("message", async message => {
-	if(message.author.bot) return;
-  	if(message.channel.type === "dm") return;
-  	if (message.content.indexOf(supportbot.Prefix) !== 0) return;
-
-  	let messageArray = message.content.split(" ");
-  	const args = message.content.slice(supportbot.Prefix.length).trim().split(/ +/g);
-  	const command = args.shift().toLowerCase();
-
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
-    let autoGroup = message.guild.roles.cache.find(autoRole => autoRole.name === `${supportbot.AutoRole}`)
-    let deptGroup1 = message.guild.roles.cache.find(deptRole1 => deptRole1.name === `${supportbot.Department_Role_1}`)
-    let deptGroup2 = message.guild.roles.cache.find(deptRole2 => deptRole2.name === `${supportbot.Department_Role_2}`)
-    let deptGroup3 = message.guild.roles.cache.find(deptRole3 => deptRole3.name === `${supportbot.Department_Role_3}`)
-
-    const rolemissing = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Staff role missing, You cannot execute any commands as the following role does not exist with this server.\nThis role is configurable via **supportbot-config.yml**\n\nPlease create the role: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-01\``)
-        .setColor(supportbot.ErrorColour)
-    if (!staffGroup) return message.reply(rolemissing).catch(err=>{console.error(err)})
-
-    const rolemissing1 = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Auto Role missing, You cannot execute any commands as the following role does not exist with this server.\nThis role is configurable via **supportbot-config.yml**\n\nPlease create the role: \`${supportbot.AutoRole}\`\n\nError Code: \`SB-01\``)
-        .setColor(supportbot.ErrorColour)
-    if (!autoGroup) return message.reply(rolemissing1).catch(err=>{console.error(err)})
-
-    const rolemissing2 = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Department Role missing, You cannot execute any commands as the following role does not exist with this server.\nThis role is configurable via **supportbot-config.yml**\n\nPlease create the role: \`${supportbot.Department_Role_1}\`\n\nError Code: \`SB-01\``)
-        .setColor(supportbot.ErrorColour)
-    if (!deptGroup1) return message.reply(rolemissing2).catch(err=>{console.error(err)})
-
-    const rolemissing3 = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Department Role missing, You cannot execute any commands as the following role does not exist with this server.\nThis role is configurable via **supportbot-config.yml**\n\nPlease create the role: \`${supportbot.Department_Role_2}\`\n\nError Code: \`SB-01\``)
-        .setColor(supportbot.ErrorColour)
-    if (!deptGroup2) return message.reply(rolemissing3).catch(err=>{console.error(err)})
-
-    const rolemissing4 = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Department Role missing, You cannot execute any commands as the following role does not exist with this server.\nThis role is configurable via **supportbot-config.yml**\n\nPlease create the role: \`${supportbot.Department_Role_3}\`\n\nError Code: \`SB-01\` `)
-        .setColor(supportbot.ErrorColour)
-    if (!deptGroup3) return message.reply(rolemissing4).catch(err=>{console.error(err)})
-
-  	const cmd = bot.commands.get(command);
-  	if(!cmd) return;
-  	cmd.run(bot, message, args);
-    message.delete();
-});
-
-bot.on("message", async message => {
-	if(message.author.bot) return;
-	if(message.channel.type === "dm") return;
-	if (message.content.indexOf(supportbot.Prefix) !== 0) return;
-
-	let messageArray = message.content.split(" ");
-	const args = message.content.slice(supportbot.Prefix.length).trim().split(/ +/g);
-	const addon = args.shift().toLowerCase();
-
-	const cmd = bot.addons.get(addon);
-	if(!cmd) return;
-	cmd.run(bot, message, args);
-  message.delete();
-});
-
-// [SupportBot] Welcome Message && Auto Join Role
-
-bot.on("guildMemberAdd", (member) => {
-  let channel = member.guild.channels.cache.find(channel => channel.name === `${supportbot.WelcomeChannel}`)
-  let autorole = member.guild.roles.cache.find(autorole => autorole.name === `${supportbot.AutoRole}`)
-  
-  const WelcomeMsg = new Discord.MessageEmbed()
-    .setColor(supportbot.EmbedColour)
-    .setThumbnail(member.user.avatarURL)
-    .setDescription(`:wave: ${member.user.username}\n${supportbot.WelcomeMessage}`)
-
-  channel.send(WelcomeMsg);
-  member.roles.add(autorole).catch(console.error);
+const init = async () => {
+    const evtFiles = await readdir("./events/");
    
+    evtFiles.forEach((file, i) => {
+        const eventName = file.split(".")[0];
+        const event = require(`./events/${file}`);
+        
+        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Event Loaded: ${eventName.toProperCase()} `);
+        
+        bot.on(eventName, event.bind(null, bot));
+        delete require.cache[require.resolve(`./events/${file}`)];
+    });
+
+    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Successfully loaded ${evtFiles.length} events.`);
+    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
+};
+
+init();
+
+fs.readdir("./commands/", (err, files) => {
+    if (err) console.info(err, "error");
+    
+    let jsfiles = files.filter((f) => f.split(".").pop() === "js");
+
+    if (jsfiles.length <= 0) {
+        console.log(`[${supportbot.Bot_Name}]: No commands found. Try to Re-download the resource`);
+        return;
+    }
+  
+    jsfiles.forEach((f, i) => {
+        let props = require(`./commands/${f}`);
+        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
+        bot.commands.set(props.name, props);
+    });
+
+    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Loaded ${jsfiles.length} commands!`);
+    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
 });

-// [SupportBot] Leave Message
+fs.readdir("./addons/", (err, files) => {
+    if (err) console.info(err, "error");
+    
+    let jsfiles = files.filter((f) => f.split(".").pop() === "js");

-bot.on("guildMemberRemove", (member) => {
-  let channel = member.guild.channels.cache.find(channel => channel.name === `${supportbot.LeaveChannel}`)
-
-  const LeaveMsg = new Discord.MessageEmbed()
-    .setColor(supportbot.EmbedColour)
-    .setThumbnail(member.user.avatarURL)
-    .setDescription(`:wave: ${member.user.username}\n${supportbot.LeaveMessage}`)
-
-  channel.send(LeaveMsg);
+    if (jsfiles.length <= 0) {
+        console.log(`[${supportbot.Bot_Name}]: No addons found. You can download addons from https://emeraldservices.xyz`);
+        return;
+    }
+  
+    jsfiles.forEach((f, i) => {
+        let props = require(`./addons/${f}`);
+        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
+        bot.commands.set(props.name, props);
+    });

+    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Loaded ${jsfiles.length} commands!`);
+    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
 });

 bot.login(supportbot.Token);
@@ -0,0 +1,134 @@
+{
+  "name": "supportbot",
+  "version": "6.0.0",
+  "lockfileVersion": 1,
+  "requires": true,
+  "dependencies": {
+    "@discordjs/collection": {
+      "version": "0.1.5",
+      "resolved": "https://registry.npmjs.org/@discordjs/collection/-/collection-0.1.5.tgz",
+      "integrity": "sha512-CU1q0UXQUpFNzNB7gufgoisDHP7n+T3tkqTsp3MNUkVJ5+hS3BCvME8uCXAUFlz+6T2FbTCu75A+yQ7HMKqRKw=="
+    },
+    "@discordjs/form-data": {
+      "version": "3.0.1",
+      "resolved": "https://registry.npmjs.org/@discordjs/form-data/-/form-data-3.0.1.tgz",
+      "integrity": "sha512-ZfFsbgEXW71Rw/6EtBdrP5VxBJy4dthyC0tpQKGKmYFImlmmrykO14Za+BiIVduwjte0jXEBlhSKf0MWbFp9Eg==",
+      "requires": {
+        "asynckit": "^0.4.0",
+        "combined-stream": "^1.0.8",
+        "mime-types": "^2.1.12"
+      }
+    },
+    "abort-controller": {
+      "version": "3.0.0",
+      "resolved": "https://registry.npmjs.org/abort-controller/-/abort-controller-3.0.0.tgz",
+      "integrity": "sha512-h8lQ8tacZYnR3vNQTgibj+tODHI5/+l06Au2Pcriv/Gmet0eaj4TwWH41sO9wnHDiQsEj19q0drzdWdeAHtweg==",
+      "requires": {
+        "event-target-shim": "^5.0.0"
+      }
+    },
+    "argparse": {
+      "version": "1.0.10",
+      "resolved": "https://registry.npmjs.org/argparse/-/argparse-1.0.10.tgz",
+      "integrity": "sha512-o5Roy6tNG4SL/FOkCAN6RzjiakZS25RLYFrcMttJqbdd8BWrnA+fGz57iN5Pb06pvBGvl5gQ0B48dJlslXvoTg==",
+      "requires": {
+        "sprintf-js": "~1.0.2"
+      }
+    },
+    "asynckit": {
+      "version": "0.4.0",
+      "resolved": "https://registry.npmjs.org/asynckit/-/asynckit-0.4.0.tgz",
+      "integrity": "sha1-x57Zf380y48robyXkLzDZkdLS3k="
+    },
+    "combined-stream": {
+      "version": "1.0.8",
+      "resolved": "https://registry.npmjs.org/combined-stream/-/combined-stream-1.0.8.tgz",
+      "integrity": "sha512-FQN4MRfuJeHf7cBbBMJFXhKSDq+2kAArBlmRBvcvFE5BB1HZKXtSFASDhdlz9zOYwxh8lDdnvmMOe/+5cdoEdg==",
+      "requires": {
+        "delayed-stream": "~1.0.0"
+      }
+    },
+    "delayed-stream": {
+      "version": "1.0.0",
+      "resolved": "https://registry.npmjs.org/delayed-stream/-/delayed-stream-1.0.0.tgz",
+      "integrity": "sha1-3zrhmayt+31ECqrgsp4icrJOxhk="
+    },
+    "discord.js": {
+      "version": "12.2.0",
+      "resolved": "https://registry.npmjs.org/discord.js/-/discord.js-12.2.0.tgz",
+      "integrity": "sha512-Ueb/0SOsxXyqwvwFYFe0msMrGqH1OMqpp2Dpbplnlr4MzcRrFWwsBM9gKNZXPVBHWUKiQkwU8AihXBXIvTTSvg==",
+      "requires": {
+        "@discordjs/collection": "^0.1.5",
+        "@discordjs/form-data": "^3.0.1",
+        "abort-controller": "^3.0.0",
+        "node-fetch": "^2.6.0",
+        "prism-media": "^1.2.0",
+        "setimmediate": "^1.0.5",
+        "tweetnacl": "^1.0.3",
+        "ws": "^7.2.1"
+      }
+    },
+    "esprima": {
+      "version": "4.0.1",
+      "resolved": "https://registry.npmjs.org/esprima/-/esprima-4.0.1.tgz",
+      "integrity": "sha512-eGuFFw7Upda+g4p+QHvnW0RyTX/SVeJBDM/gCtMARO0cLuT2HcEKnTPvhjV6aGeqrCB/sbNop0Kszm0jsaWU4A=="
+    },
+    "event-target-shim": {
+      "version": "5.0.1",
+      "resolved": "https://registry.npmjs.org/event-target-shim/-/event-target-shim-5.0.1.tgz",
+      "integrity": "sha512-i/2XbnSz/uxRCU6+NdVJgKWDTM427+MqYbkQzD321DuCQJUqOuJKIA0IM2+W2xtYHdKOmZ4dR6fExsd4SXL+WQ=="
+    },
+    "js-yaml": {
+      "version": "3.14.0",
+      "resolved": "https://registry.npmjs.org/js-yaml/-/js-yaml-3.14.0.tgz",
+      "integrity": "sha512-/4IbIeHcD9VMHFqDR/gQ7EdZdLimOvW2DdcxFjdyyZ9NsbS+ccrXqVWDtab/lRl5AlUqmpBx8EhPaWR+OtY17A==",
+      "requires": {
+        "argparse": "^1.0.7",
+        "esprima": "^4.0.0"
+      }
+    },
+    "mime-db": {
+      "version": "1.44.0",
+      "resolved": "https://registry.npmjs.org/mime-db/-/mime-db-1.44.0.tgz",
+      "integrity": "sha512-/NOTfLrsPBVeH7YtFPgsVWveuL+4SjjYxaQ1xtM1KMFj7HdxlBlxeyNLzhyJVx7r4rZGJAZ/6lkKCitSc/Nmpg=="
+    },
+    "mime-types": {
+      "version": "2.1.27",
+      "resolved": "https://registry.npmjs.org/mime-types/-/mime-types-2.1.27.tgz",
+      "integrity": "sha512-JIhqnCasI9yD+SsmkquHBxTSEuZdQX5BuQnS2Vc7puQQQ+8yiP5AY5uWhpdv4YL4VM5c6iliiYWPgJ/nJQLp7w==",
+      "requires": {
+        "mime-db": "1.44.0"
+      }
+    },
+    "node-fetch": {
+      "version": "2.6.1",
+      "resolved": "https://registry.npmjs.org/node-fetch/-/node-fetch-2.6.1.tgz",
+      "integrity": "sha512-V4aYg89jEoVRxRb2fJdAg8FHvI7cEyYdVAh94HH0UIK8oJxUfkjlDQN9RbMx+bEjP7+ggMiFRprSti032Oipxw=="
+    },
+    "prism-media": {
+      "version": "1.2.2",
+      "resolved": "https://registry.npmjs.org/prism-media/-/prism-media-1.2.2.tgz",
+      "integrity": "sha512-I+nkWY212lJ500jLe4tN9tWO7nRiBAVdMv76P9kffZjYhw20raMlW1HSSvS+MLXC9MmbNZCazMrAr+5jEEgTuw=="
+    },
+    "setimmediate": {
+      "version": "1.0.5",
+      "resolved": "https://registry.npmjs.org/setimmediate/-/setimmediate-1.0.5.tgz",
+      "integrity": "sha1-KQy7Iy4waULX1+qbg3Mqt4VvgoU="
+    },
+    "sprintf-js": {
+      "version": "1.0.3",
+      "resolved": "https://registry.npmjs.org/sprintf-js/-/sprintf-js-1.0.3.tgz",
+      "integrity": "sha1-BOaSb2YolTVPPdAVIDYzuFcpfiw="
+    },
+    "tweetnacl": {
+      "version": "1.0.3",
+      "resolved": "https://registry.npmjs.org/tweetnacl/-/tweetnacl-1.0.3.tgz",
+      "integrity": "sha512-6rt+RN7aOi1nGMyC4Xa5DdYiukl2UWCbcJft7YhxReBGQD7OAM8Pbxw6YMo4r2diNEA8FEmu32YOn9rhaiE5yw=="
+    },
+    "ws": {
+      "version": "7.3.1",
+      "resolved": "https://registry.npmjs.org/ws/-/ws-7.3.1.tgz",
+      "integrity": "sha512-D3RuNkynyHmEJIpD2qrgVkc9DQ23OrN/moAwZX4L8DfvszsJxpjQuUq3LMx6HoYji9fbIOBY18XWBsAux1ZZUA=="
+    }
+  }
+}
@@ -1,15 +1,26 @@
 {
  "name": "supportbot",
-  "version": "5.1.0",
-  "description": "a discord dbot that can you help with your servers support",
+  "version": "6.0.0",
+  "description": "SupportBot | #1 Self-Hosted Ticket Bot",
  "main": "index.js",
-  "scripts": {
-    "test": "-help"
-  },
-  "author": "Emerald SRV",
-  "license": "MIT",
  "dependencies": {
-    "discord.js": "^12.1.1",
-    "js-yaml": "^3.13.1"
-  }
+    "discord.js": "^12.2.0",
+    "js-yaml": "^3.14.0"
+  },
+  "devDependencies": {
+    "node-fetch": ">=2.6.1"
+  },
+  "scripts": {
+    "test": "help"
+  },
+  "repository": {
+    "type": "git",
+    "url": "git+https://github.com/1tzemerald/SupportBot.git"
+  },
+  "author": "Emerald Services",
+  "license": "MIT",
+  "bugs": {
+    "url": "https://github.com/1tzemerald/SupportBot/issues"
+  },
+  "homepage": "https://emeraldservices.xyz"
 }
@@ -1,19 +0,0 @@
-// SupportBot Addons
-// Default Addon
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-const someaddon = new Discord.Client()
-
-someaddon.settings = require("./settings/someaddon.json");
-
-exports.run = async(bot, message, args) => {
-    message.delete();
-    
-    message.channel.send(":white_check_mark: **SupportBot Addon**\nYou can download addons from our marketplace. https://emeraldservices.xyz/")
-
-}
-
-exports.help = {
-    name: someaddon.settings.Addon_Example_Command,
-}
@@ -1,5 +0,0 @@
-{
-
-  "Addon_Example_Command": "addonexample"
-
-}
@@ -0,0 +1,4 @@
+{
+    "ticket": "ticket-0064", 
+    "id":207937608779694080
+}
@@ -0,0 +1,5 @@
+{
+    "716992597377286145": {
+        "id": 65
+    }
+}
@@ -1 +0,0 @@
-{}
@@ -1,120 +1,188 @@
-#    _________                                  __ __________        __   
-#   /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-#   \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-#   /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-#  /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-#          \/      |__|   |__|                             \/             
+#        _________                                  __ __________        __   
+#       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
+#       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
+#       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
+#      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
+#              \/      |__|   |__|                             \/             
 #
-#                   SupportBot v5.2
-#                   Created by © 2020 Emerald Services
-#                   License: MIT
+#                      SupportBot version 6.0.2
+#                      Created by Emerald Services
+#                      Installed with MIT License
+
+# General Bot Configuration

-#Bot Indentification
 Token: "BOT_TOKEN_HERE"
-Prefix: "!"
+Prefix: "-"
 Bot_Name: "SupportBot"

-BotActivity: "SupportBot v5.2"
+BotActivity: "-help ~ SupportBot 6.0"
 ActivityType: "PLAYING"
+# Activity status can either be PLAYING, WATCHING or LISTENING.

-EmbedColour: "#4bbf5c"
+DeleteMessages: "true"
+
+# Embed Configuration
+
+EmbedColour: "#04b545"
 EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"

-# Colour Settings
-ErrorColour: "#ff3030"
-SuccessColour: "#4bbf5c"
+ErrorColour: "#d12519"
+SuccessColour: "#04b545"
 WarningColour: "#fca117" 

-# Role Settings
-AutoRole: "Member"
-StaffRole: "Support"
+# Role Configuration

-locked_role: "@everyone"
-everyone: "@everyone"
+AutoRole: "true"
+# By setting "AutoRole to 'true' the bot will automatically apply the role below when members joins. Set to 'false' to disable this feature.
+AutoRole_Role: "Member"
+LockdownRole: "@everyone"

-Department_Role_1: "Support"
-Department_Role_2: "Sales"
-Department_Role_3: "Support"
+Staff: "Support"
+Admin: "Admin"

-# Ticket Department Settings
-Ticket_Department_1: "Support"
-Ticket_Department_2: "Sales"
-Ticket_Department_3: "Other"
+# Ticket Configuration

-Ticket_Department_Emoji_1: "🟢"
-Ticket_Department_Emoji_2: "🔵"
-Ticket_Department_Emoji_3: "🔴"
+TicketChannel: "ticket"
+TicketCategory: "Tickets"
+TicketLog: "ticket-logs"
+TranscriptLog: "transcripts"
+TicketSubject: "description"
+# TicketSuvject: "description" means that the subject (reason) of the ticket will be displayed upon the channel description if set to "embed" it will be displayed within the embed.

-# Ticket Settings
-category: "Tickets"
-Ticket_Colour: "#4bbf5c"
-Ticket_Channel_Name: "ticket"
-Ticket_Logs: "ticket-logs"
+Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
+Ticket_Title: "Server Support | %ticketusername%"
+TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
+NoTicketSubject: "No Reason Provided!"
+TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
+TranscriptTitle: "Ticket Transcript"

-Transcript_Log: "ticket-data"
-Transcript_Title: "Support Transcript"
+AddedUser: "👍 <@%user%> has been added to this ticket"
+RemovedUser: "👍 <@%user%> has been removed from this ticket"

-Ticket_Closing: "⚠ Your ticket is now closing!"  
-Ticket_Closure: "Looks like you have come to the end of your support ticket\nPlease confirm that you want to close your ticket."
-Closure_Confirm_Word: "confirm"
+ClosingTicket: ":warning: You have requested to close your support ticket."
+ClosingConfirmation_Word: "confirm"
+CloseConfirmation: "true"
+# CloseConfirmation to true will make users confirm that they want to close a their ticket, settings to false will just close the ticket.

-Ticket_Message: "Your support ticket has been opened successfully\nPlease allow us some time to reach out to you."
-Default_Ticket_Reason: "No Subject"
+# Ticket Department Configuration

-# Welcome & Leave
-WelcomeChannel: "welcome"
-WelcomeMessage: "Welcome to the server!"
+TicketDepartments: "true"
+# This option enable or disable the ticket departments. If set false Ticket Departments will not work

-LeaveChannel: "welcome"
-LeaveMessage: "Thank you for visiting us!"
+AllowStaff: "true"
+# AllowStaff is an option to whether or not you want the users with the "Staff" role to be able to view inside tickets. If set false "Staff" will not view tickets.

-# Announcement Settings
-Announcement_Title: "SupportBot Announcement"
-Announcement_Channel: "announcements"
-Announcement_Tag_Role: "@everyone"
+DepartmentEmoji_1: "🙋"
+DepartmentEmoji_2: "💸"
+DepartmentEmoji_3: "📗"
+# Ticket emojis, the emojis are what users will need to react with inorder to proceed furthur if departments are enabled.

-# Poll Settings
-Poll_Channel: "polls"
-Poll_Title: "📊 Polls"
+DepartmentTitle_1: "Support"
+DepartmentTitle_2: "Billing"
+DepartmentTitle_3: "Other"
+# Ticket department title, This is the title for a ticket department to help users know what is available.

-Reaction_Poll_1: "✅"
-Reaction_Poll_2: "❎"
+DepartmentRole_1: "Support"
+DepartmentRole_2: "Admin"
+DepartmentRole_3: "Support"
+# Ticket roles are the roles that will be able to gain access to tickets depending on what department has been choosen. 

-# Suggestion Settings
-Suggestion_Title: "SupportBot Suggestions"
-Suggestion_Channel: "suggestions"
+# System Message Configuration

-suggestyes: "✅"
-suggestno: "❎"
+SystemMessages: "true"

-# Report Settings
-Report_Channel: "reports"
-Report_Title: "SupportBot Report"
+SystemMessage_Channel: "system-messages"
+SystemMessage_Type: "embed"
+# There are 2 types of how you can send system messages, 'normal' or 'embed'
+SystemMessage_Icon: "USER"

-# Link Settings
-LINKS_TITLE: "SupportBot Links"
+Welcome_Title: "User Joined!"
+WelcomeMessage: "Hello %member%, Welcome to %guildname%!"
+# %member% define the user who joined and %guildnamne% defines the server name.

-LINKS: 
-  "Discord": "https://discord.gg/"
-  "Twitter": "https://twitter.com/"
-  "Website": "https://example.com/"
-  "AddMore": "AddMoreIfYouWant"
+Leave_Title: "User Left!"
+LeaveMessage: "Goodbye %member%, Thank you for visting %guildname%!"
+# %member% define the user who left and %guildnamne% defines the server name.

-# Bot Command Settings
-Add_Command: "add"
-Remove_Command: "remove"
-Ticket_Command: "ticket"
-Close_Command: "close"
-Forceclose_Command: "forceclose"
-Rename_Command: "rename"
-Lockchat_Command: "lock"
-UnLockchat_Command: "unlock"
-Announcement_Command: "announce"
-Say_Command: "say"
-Suggest_Command: "suggest"
-Ping_Command: "ping"
-Help_Command: "help"
-Link_Command: "links"
-Poll_Command: "poll"
-Report_Command: "report"
-Setup_Command: "setup"
+SystemMessage_EmbedFooter: "false"
+
+# LINKS Configuration
+
+LinksTitle: "Quick Links"
+
+LINKS:
+  "Website": "https://www.example.com"
+  "Store": "https://store.example.com"
+  "Discord": "https://discord.gg/example"
+# "Twitter": "https://twitter.com/example"
+
+# Suggestions Configuration
+
+SuggestionChannel: "suggestions"
+SuggestionTitle: "Suggestion"
+SuggestionStarter: "What would you like to suggest?"
+SuggestReact_1: 👍
+SuggestReact_2: 👎
+
+# Poll Configuration
+
+PollChannel: "polls"
+PollTitle: "Suggestion"
+PollStarter: "What would you like to create a poll about?"
+PollReact_1: 👍
+PollReact_2: 👎
+
+
+# Announcement Configuration
+
+AnnouncementChannel: "announcements"
+AnnouncementTitle: "Servername Announcement"
+AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
+
+AnnouncementStarter: "What would you like to announce?"
+
+MentionedRole: "@everyone"
+
+# General Command Configuration
+
+HelpCommand: "help"
+LinksCommand: "links"
+PingCommand: "ping"
+SuggestCommand: "suggest"
+
+# Support Command Configuration
+
+NewTicket: "ticket"
+CloseTicket: "close"
+AddUser: "add"
+RemoveUser: "remove"
+RenameTicket: "rename"
+
+# Staff Command Configuration
+
+BotSay: "say"
+
+# Admin Command Configuration
+
+AnnounceCommand: "announce"
+
+# Commmand Descriptions
+
+NewTicketDesc: "Create a new support ticket"
+AnnounceDesc: "Create a server announcement"
+CloseTicketDesc: "Close your support ticket"
+LinksDesc: "View some important links"
+PingDesc: "Get the bot's latency"
+HelpDesc: "Get a list of all the commands"
+RemoveUserDesc: "Remove a user from a support ticket"
+AddUserDesc: "Add a user to a support ticket"
+SuggestionDesc: "Create a server suggestion"
+BotSayDesc: "Say something with the bot"
+
+# Error / Warining Messages
+
+IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
+InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
+UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
+NoValidTicket: ":warning: You cannot execute this command here. This command is used when closing a ticket."
+TicketExists: ":warning: This ticket cannot be opened, It already exists!"
@@ -1,4 +1,4 @@
-// SupportBot Utility
+// SupportBot Utils
 // Ticket Numbers

 const discord = require("discord.js")
@@ -21,14 +21,14 @@ class TicketNumberID {
    
    static get(guildId) {
    
-        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/tickets.json", "utf8"));
+        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));

        if (!ticketnumberID[guildId]) {
            ticketnumberID[guildId] = {
                id: 0
            }

-            fs.writeFileSync("./storage/tickets.json", JSON.stringify(ticketnumberID, null, 4), err => {
+            fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
                if (err) console.log(err);
            });

@@ -41,13 +41,13 @@ class TicketNumberID {
    }
    
    static set(guildId, value) {
-        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/tickets.json", "utf8"));
+        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
        
        ticketnumberID[guildId] = {
            id: value
        }

-        fs.writeFileSync("./storage/tickets.json", JSON.stringify(ticketnumberID, null, 4), err => {
+        fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
            if (err) console.log(err);
        });

@@ -55,13 +55,13 @@ class TicketNumberID {
    }
    
    static reset(guildId) {
-        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/tickets.json", "utf8"));
+        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
        
        ticketnumberID[guildId] = {
            id: 0
        }

-        fs.writeFileSync("./storage/tickets.json", JSON.stringify(ticketnumberID, null, 4), err => {
+        fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
            if (err) console.log(err);
        });

@@ -69,4 +69,4 @@ class TicketNumberID {
    }
 }

-module.exports = TicketNumberID;
+module.exports = TicketNumberID;
Author	SHA1	Message	Date
ItzEmerald	951cedb190	Update LICENSE	2020-09-27 01:18:01 +01:00
ItzEmerald	11442f320d	Update index.js	2020-09-27 01:14:37 +01:00
ItzEmerald	33df21f656	Update supportbot-config.yml	2020-09-27 01:13:56 +01:00
ItzEmerald	19ab208678	Merge pull request #40 from real2two/patch-1 Add "Delete Messages" options on the configuration file.	2020-09-27 01:06:29 +01:00
ItzEmerald	59b9651575	Merge pull request #42 from real2two/patch-3 Fix prefix on playing status.	2020-09-27 01:06:06 +01:00
ItzEmerald	c1c1f1767a	Merge pull request #44 from 1tzemerald/dependabot/npm_and_yarn/node-fetch-2.6.1 Bump node-fetch from 2.6.0 to 2.6.1	2020-09-27 01:05:42 +01:00
dependabot[bot]	dda8a5180c	Bump node-fetch from 2.6.0 to 2.6.1 Bumps [node-fetch](https://github.com/bitinn/node-fetch) from 2.6.0 to 2.6.1. - [Release notes](https://github.com/bitinn/node-fetch/releases) - [Changelog](https://github.com/node-fetch/node-fetch/blob/master/docs/CHANGELOG.md) - [Commits](https://github.com/bitinn/node-fetch/compare/v2.6.0...v2.6.1) Signed-off-by: dependabot[bot] <support@github.com>	2020-09-27 00:04:16 +00:00
ItzEmerald	34d558412f	Update package.json	2020-09-27 01:02:51 +01:00
ItzEmerald	be77ee1903	Update newticket.js	2020-09-27 01:00:54 +01:00
ItzEmerald	fc571d6c73	Update README.md	2020-09-09 14:04:46 +01:00
Two	7ca5a97535	Update supportbot-config.yml	2020-08-02 10:25:12 -04:00
ItzEmerald	730239ba8d	Merge branch 'master' of https://github.com/1tzemerald/SupportBot	2020-08-02 13:53:17 +01:00
ItzEmerald	9069e23188	GuildMemberRemove Fix	2020-08-02 13:53:14 +01:00
Two	366203fe21	Update addon-example.js	2020-07-27 10:45:25 -04:00
Two	f23f15c972	Update announce.js	2020-07-27 10:44:06 -04:00
Two	8432290a70	Update botSay.js	2020-07-27 10:43:59 -04:00
Two	ceddd503f8	Update close.js	2020-07-27 10:43:51 -04:00
Two	51ad35f72b	Update help.js	2020-07-27 10:43:45 -04:00
Two	5631b24a14	Update links.js	2020-07-27 10:43:36 -04:00
Two	f9da25643d	Update newticket.js	2020-07-27 10:43:30 -04:00
Two	75bed3f5dd	Update ping.js	2020-07-27 10:43:25 -04:00
Two	d4576dfc21	Update removeUser.js	2020-07-27 10:43:17 -04:00
Two	31bad3c2e5	Update suggest.js	2020-07-27 10:43:11 -04:00
Two	a3c0e81e04	Update addUser.js	2020-07-27 10:42:53 -04:00
Two	b5cf721efb	Update supportbot-config.yml	2020-07-27 10:42:39 -04:00
Two	95063398aa	Update message.js	2020-07-27 10:39:25 -04:00
ItzEmerald	2da25c5566	Update README.md	2020-07-26 12:57:08 +01:00
ItzEmerald	a72c1ab380	Merge pull request #39 from 1tzemerald/SupportBot-6.0 Support bot 6.0	2020-07-23 20:20:32 +01:00
ItzEmerald	87b9301e20	Update help.js	2020-07-23 20:16:32 +01:00
ItzEmerald	d0a6bed727	Delete BotSay.js	2020-07-23 17:40:31 +01:00
ItzEmerald	29881fbf28	Merge branch 'SupportBot-6.0' of https://github.com/1tzemerald/SupportBot into SupportBot-6.0	2020-07-15 18:42:13 +01:00
ItzEmerald	4f05ad6546	SupportBot 6.0 BETA 1	2020-07-15 18:42:07 +01:00
doge	36fc9aae6c	Update removeUser.js	2020-07-15 12:05:39 -04:00
doge	fb3f87c685	Update addUser.js	2020-07-15 12:05:24 -04:00
doge	a4c0eeb9b3	Update addUser.js	2020-07-15 11:57:32 -04:00
doge	c64f249fd0	Update removeUser.js	2020-07-15 11:57:14 -04:00
doge	48b542293f	Update addUser.js	2020-07-15 11:56:52 -04:00
doge	95e92970c9	Update removeUser.js	2020-07-15 11:44:17 -04:00
doge	afdb16da07	Update addUser.js	2020-07-15 11:44:01 -04:00
doge	0a230cfab9	fix remove	2020-07-15 11:37:58 -04:00
doge	c752a07ad0	fix adduser	2020-07-15 11:37:17 -04:00
ItzEmerald	cc5a6b7317	Update BotSay.js	2020-07-15 02:20:05 +01:00
ItzEmerald	d93991ad86	Merge branch 'SupportBot-6.0' of https://github.com/1tzemerald/SupportBot into SupportBot-6.0	2020-07-15 02:20:03 +01:00
ItzEmerald	5c98376a8c	RolePerms Update	2020-07-15 02:16:15 +01:00
ItzEmerald	28699f0ff0	Updated	2020-07-14 19:42:46 +01:00
ItzEmerald	e3576b17b1	Updated	2020-07-14 19:17:40 +01:00
ItzEmerald	17c49b2b03	Merge branch 'SupportBot-6.0' of https://github.com/1tzemerald/SupportBot into SupportBot-6.0	2020-07-11 13:19:19 +01:00
ItzEmerald	dcc00d8d1f	Update	2020-07-11 13:17:57 +01:00
ItzEmerald	05a772eee2	Create removeUser.js	2020-07-10 20:56:40 +01:00
ItzEmerald	59dd291dc6	Update addUser.js	2020-07-10 20:55:02 +01:00
ItzEmerald	f0a791e354	Update README.md	2020-07-10 20:48:41 +01:00
ItzEmerald	94db6cff7b	Create addUser.js	2020-07-10 18:55:03 +01:00
ItzEmerald	72a02bf6d2	Close.js updated	2020-07-04 00:54:34 +01:00
ItzEmerald	cf99209887	Close Ticket	2020-06-24 09:50:14 +01:00
ItzEmerald	ff7ed49905	guildMemberRemove added	2020-06-21 15:56:16 +01:00
ItzEmerald	ecd17a51df	guildMemberAdd Updated	2020-06-21 12:36:48 +01:00
ItzEmerald	63b08f8c12	guildMemberAdd Updated	2020-06-20 16:10:27 +01:00
ItzEmerald	3077772aff	Merge branch 'SupportBot-6.0' of https://github.com/1tzemerald/SupportBot into SupportBot-6.0	2020-06-20 15:46:18 +01:00
ItzEmerald	f40aa9ed14	push	2020-06-20 13:02:46 +01:00
ItzEmerald	4ae6dc3a69	Update guildMemberAdd.js	2020-06-20 00:18:17 +01:00
ItzEmerald	bdb8389d8d	Merge branch 'SupportBot-6.0' of https://github.com/1tzemerald/SupportBot into SupportBot-6.0	2020-06-20 00:11:02 +01:00
ItzEmerald	f7254c7ec7	Push	2020-06-20 00:10:38 +01:00
ItzEmerald	3701156362	Merge pull request #35 from real2two/patch-20 Update newticket.js	2020-06-19 23:42:03 +01:00
Two	575d25f5ad	Update newticket.js	2020-06-16 21:54:40 -04:00
Two	698b82c7d3	Update newticket.js	2020-06-15 21:29:31 -04:00
ItzEmerald	eaa9da6d2e	6.0-Dev Edition	2020-06-15 23:58:37 +01:00
ItzEmerald	ca7294a0e3	Delete supportbot-config.yml	2020-06-15 23:47:10 +01:00
ItzEmerald	5281ffce60	overwrite Permissions to updateOverwrite	2020-06-12 23:30:34 +01:00
ItzEmerald	2f84fd3b33	overwritePermissions to updateOverwrite	2020-06-12 23:30:01 +01:00
ItzEmerald	bef270da74	Update LICENSE	2020-05-19 00:40:47 +01:00
ItzEmerald	bdf839ffca	Merge pull request #31 from 1tzemerald/add-license-1 Create LICENSE	2020-05-10 00:42:44 +01:00
ItzEmerald	b1b2ead0d8	Create LICENSE	2020-05-10 00:42:31 +01:00
ItzEmerald	0b74473c64	Delete LICENSE	2020-05-10 00:40:43 +01:00
lynxgian	2fb189cf5c	updated Readme.md	2020-05-07 19:32:16 -04:00
lynxgian	24a29639e9	Update README.md	2020-05-07 19:30:53 -04:00