Update README.md

Spanish

.github/ISSUE_TEMPLATE/bug_report.md

@@ -1,23 +0,0 @@
----
-name: Bug report
-about: Create a bug report to help us improve SupportBot.
-title: "[BUG]"
-labels: bug
-assignees: EmeraldRusher
-
----
-
-**Describe the bug**
-A clear and concise description of the bug you found and how you found it.
-
-**How did you find it**
-Please could explain what you did to find the bug?
-
-**Expected behavior**
-A clear and concise description of what you expected to happen.
-
-**Screenshots**
-If applicable, add screenshots to help explain your problem.
-
-**Additional context**
-Feel free to notify with us with anything else about the problem here.

Dockerfile

@@ -1,18 +0,0 @@
-FROM node:alpine
-
-MAINTAINER Thien Tran, <contact@thientran.io>
-
-RUN apk update \
-    && apk upgrade
-    
-RUN apk add --no-cache git && \
-    adduser -D -h /home/container container
-    
-    # Ensure UTF-8
-ENV LANG en_US.UTF-8
-ENV LC_ALL en_US.UTF-8
-    
-WORKDIR /home/container
-    
-COPY ./entrypoint.sh /entrypoint.sh
-CMD ["/bin/ash", "/entrypoint.sh"]

LICENSE

@@ -1,11 +1,11 @@
 MIT License
 
-Copyright (c) 2020 ItzEmerald
+Copyright (c) 2021 Emerald Services
 
 Permission is hereby granted, free of charge, to any person obtaining a copy
 of this software and associated documentation files (the "Software"), to deal
 in the Software without restriction, including without limitation the rights
-to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
+to use, copy, modify, merge, publish, distribute, sublicense
 copies of the Software, and to permit persons to whom the Software is
 furnished to do so, subject to the following conditions:
 

README.md

@@ -1,24 +1,10 @@
- ```
-                 _________                                  __ __________        __   
-                /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-                \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-                /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-               /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-                \/      |__|   |__|                             \/         
-                
-                                    SupportBot version 6.0
-                                    Created by Emerald Services
-                
-                                    The #1 self-hosted discord ticket bot
-```
-
-## SUPPORTBOT SUPPORTED VERSIONS
-
-| SupportBot |   Status  |   Supported  |
-|------------|-----------|--------------|
-|    1.x     |    ❌     | Discontinued | 
-|    2.x     |    ❌     | Discontinued | 
-|    3.x     |    ❌     | Discontinued | 
-|    4.x     |    ✔️     |   Previous   | 
-|    5.x     |    ✔️     |   Current    | 
-|    6.x     |    ⚠️     |   Under Development    | 
+  > #### SupportBot
+>
+> - SupportBot is a free to use discord ticket system that is highly customisable to your own brand, 
+Why use a branded ticket bot when you have the ability to match your ticket bot with your servers name. 
+>
+> - Our Support team is over at [Discord](https://discord.com/invite/jspKFcE) ready to assist with any questions, concerns or setup information regarding SupportBot.
+>
+> - [Download via Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518)
+> - [Download via MC-Market](https://www.mc-market.org/resources/8940/)
+

addons/addon-example.js

@@ -1,4 +1,4 @@
-// SupportBot 6.0, Created by Emerald Services
+// SupportBot, Created by Emerald Services
 // Help Command
 
 const Discord = require("discord.js");
@@ -14,6 +14,7 @@ module.exports = {
     description: example.ExampleAddonDesc,
 
     execute(message, args) {
+        if (supportbot.DeleteMessages == "true") message.delete();
         message.channel.send(example.ExampleAddonMessage)
     }
-};
+};

addons/settings/exampleaddon.yml

@@ -1,5 +1,5 @@
 #
-# SupportBot 6.0 
+# SupportBot, Created by Emerald Services
 # Example Addon
 #
 

commands/addUser.js

@@ -1,4 +1,4 @@
-// SupportBot 6.0, Created by Emerald Services
+// SupportBot, Created by Emerald Services
 // Add User
 
 const Discord = require("discord.js");
@@ -11,7 +11,8 @@ module.exports = {
     name: supportbot.AddUser,
     description: supportbot.AddUserDesc,
 
-    execute(message, args) {        
+    execute(message, args) {
+        if (supportbot.DeleteMessages == "true") message.delete();
         console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.AddUser}!`);
 
         let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
@@ -61,4 +62,4 @@ module.exports = {
             }
 
     }
-};
+};

commands/announce.js

@@ -1,5 +1,5 @@
-// SupportBot 6.0, Created by Emerald Services
-// Links Command
+// SupportBot, Created by Emerald Services
+// Announce
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -13,9 +13,13 @@ module.exports = {
     description: supportbot.AnnounceDesc,
 
     execute(message, args) {
-
+	    
+	if (supportbot.DeleteMessages == "true") message.delete();
+	    
         let locateChannel = message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.name === supportbot.AnnouncementChannel);
 
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.AnnounceCommand}!`);
+
         const errornochannel = new Discord.MessageEmbed()
             .setTitle("Invalid Channel")
             .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.AnnouncementChannel}`)
@@ -47,6 +51,7 @@ module.exports = {
             }).then((collected) => {
                 announcement.push(collected.map(r => r.content));
 
+                locateChannel.send('@everyone')
                 const AnnouncementEmbed = new Discord.MessageEmbed()
                     .setTitle(supportbot.AnnouncementTitle)
                     .setThumbnail(supportbot.AnnouncementIcon)
@@ -65,4 +70,4 @@ module.exports = {
 
     }
     
-};
+};

commands/botSay.js

@@ -1,4 +1,4 @@
-// SupportBot 6.0, Created by Emerald Services
+// SupportBot, Created by Emerald Services
 // Say Command
 
 const Discord = require("discord.js");
@@ -13,9 +13,12 @@ module.exports = {
     description: supportbot.BotSayDesc,
 
     execute(message, args) {
-
+	if (supportbot.DeleteMessages == "true") message.delete();
+	    
         let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff);
 
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.BotSay}!`);
+
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")
             .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
@@ -47,4 +50,4 @@ module.exports = {
 
     } 
     
-};
+};

commands/close.js

@@ -1,5 +1,5 @@
-// SupportBot 6.0, Created by Emerald Services
-// Links Command
+// SupportBot, Created by Emerald Services
+// Close Command
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -13,6 +13,8 @@ module.exports = {
     description: supportbot.CloseTicketDesc,
 
     execute(message, args) {
+        if (supportbot.DeleteMessages == "true") message.delete();
+        
         console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.CloseTicket}!`);
 
         if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
@@ -144,4 +146,4 @@ module.exports = {
         }
 
     }
-};
+};

commands/help.js

@@ -1,4 +1,4 @@
-// SupportBot 6.0, Created by Emerald Services
+// SupportBot, Created by Emerald Services
 // Help Command
 
 const Discord = require("discord.js");
@@ -12,6 +12,10 @@ module.exports = {
     description: supportbot.HelpDesc,
 
     execute(message, args) {
+	if (supportbot.DeleteMessages == "true") message.delete();
+        
+    console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.HelpCommand}!`);
+
         let generalCommands = "";
             generalCommands += `**${supportbot.Prefix}${supportbot.HelpCommand}** ${supportbot.HelpDesc}\n`;
             generalCommands += `**${supportbot.Prefix}${supportbot.LinksCommand}** ${supportbot.LinkDesc}\n`;
@@ -42,7 +46,7 @@ module.exports = {
 
             if (message.member.roles.cache.some(role => role.name === supportbot.Staff || supportbot.Admin)) {
                 HelpCommandEmbed.addFields(
-                    { name: '🔑 Staff Commands', value: `${staffCommands}\n`, inline: false },
+                    { name: '🔐 Staff Commands', value: `${staffCommands}\n`, inline: false },
                 )
             }
 

commands/links.js

@@ -1,4 +1,4 @@
-// SupportBot 6.0, Created by Emerald Services
+// SupportBot, Created by Emerald Services
 // Links Command
 
 const Discord = require("discord.js");
@@ -13,7 +13,10 @@ module.exports = {
     description: supportbot.LinksDesc,
 
     execute(message, args) {
+        if (supportbot.DeleteMessages == "true") message.delete();
         
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.LinksCommand}!`);
+
         const LinksEmbed = new Discord.MessageEmbed()
             .setColor(supportbot.EmbedColour)
 
@@ -30,4 +33,4 @@ module.exports = {
         message.channel.send({ embed: LinksEmbed });
 
     }
-};
+};

commands/newticket.js

@@ -1,3 +1,7 @@
+// SupportBot, Created by Emerald Services
+// Ticket Command
+
+
 const Discord = require("discord.js");
 const bot = new Discord.Client()
 
@@ -14,13 +18,17 @@ module.exports = {
     description: supportbot.NewTicketDesc,
 
     execute(message, args) {
+      if (!message.channel.name === supportbot.ReactionChannel) {
+        if (supportbot.DeleteMessages == "true") message.delete();
+      }
+        
       console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.NewTicket}!`);
 
       // Ticket ID
       let ticketNumberID = TicketNumberID.pad(message.guild.id);
 
       // Ticket Subject
-      const TicketSubject = args.join(" ") || supportbot.NoTicketSubject;
+      const TicketSubject = args || supportbot.NoTicketSubject;
 
       // Ticket Exists
       const TicketExists = new Discord.MessageEmbed()
@@ -42,11 +50,13 @@ module.exports = {
         let DeptRole1 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_1}`)
         let DeptRole2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_2}`)
         let DeptRole3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_3}`)
-
+        
         SupportTicket.updateOverwrite(AllUsers, {
           VIEW_CHANNEL: false,
+          READ_MESSAGES: false,
+          SEND_MESSAGES: false,
         })
-
+          
         SupportTicket.updateOverwrite(message.author, {
           VIEW_CHANNEL: true,
           READ_MESSAGES: true,
@@ -77,9 +87,14 @@ module.exports = {
         }
 
         // Ticket Created, Message Sent
+
+        if (supportbot.AllowTicketMentions === "true") {
+          SupportTicket.send(`<@${message.author.id}>`)
+        }
+
         const TicketMessage = new Discord.MessageEmbed()
-          .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
-          .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
+          .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
+          .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
           .setColor(supportbot.EmbedColour)
 
         if (supportbot.TicketSubject === "embed") {
@@ -135,6 +150,10 @@ module.exports = {
                   .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_1} Department**. Please provide us information regarding your query.`)
                   .setColor(supportbot.EmbedColour)
                 SupportTicket.send({ embed: Department1 });
+
+                if (supportbot.AllowTicketMentions === "true") {
+                  SupportTicket.send(`@here`)
+                }
           
               }
           
@@ -152,9 +171,13 @@ module.exports = {
                 }
           
                 const Department2 = new Discord.MessageEmbed()
-                .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_2} Department**. Please provide us information regarding your query.`)
+                  .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_2} Department**. Please provide us information regarding your query.`)
                   .setColor(supportbot.EmbedColour)
                 SupportTicket.send({ embed: Department2 });
+
+                if (supportbot.AllowTicketMentions === "true") {
+                  SupportTicket.send(`@here`)
+                }
           
               }
           
@@ -176,6 +199,11 @@ module.exports = {
                 .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_3} Department**. Please provide us information regarding your query.`)
                   .setColor(supportbot.EmbedColour)
                 SupportTicket.send({ embed: Department3 });
+
+                if (supportbot.AllowTicketMentions === "true") {
+                  SupportTicket.send(`@here`)
+                }
+
               }
               return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== message.author.id;
             }
@@ -196,11 +224,20 @@ module.exports = {
           }
   
         });
-        const CreatedTicket = new Discord.MessageEmbed()
-          .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
-          .setColor(supportbot.EmbedColour)
-        message.channel.send({ embed: CreatedTicket });
 
+        if (message.channel.name === supportbot.ReactionChannel) {
+          const CreatedTicket = new Discord.MessageEmbed()
+              .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
+              .setColor(supportbot.EmbedColour)
+          message.channel.send({embed: CreatedTicket}).then((r) => {
+            r.delete({ timeout:5000 })
+          })
+        } else {
+          const CreatedTicket = new Discord.MessageEmbed()
+              .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
+              .setColor(supportbot.EmbedColour)
+          message.channel.send({embed: CreatedTicket});
+        }
         fs.writeFileSync("./storage/SupportTickets.json", '{\n    "ticket": "' + SupportTicket.name + '", \n    "id":' + message.author.id + "\n}", (err) => {
           if (!err) return;
           console.error(err)

commands/ping.js

@@ -1,5 +1,5 @@
-// SupportBot 6.0, Created by Emerald Services
-// Help Command
+// SupportBot, Created by Emerald Services
+// Ping Command
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -12,6 +12,10 @@ module.exports = {
     description: supportbot.PingDesc,
 
     execute(message, args) {        
+	if (supportbot.DeleteMessages == "true") message.delete();
+        
+    console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.PingCommand}!`)
+
         let ping = Date.now() - message.createdTimestamp + " ms";
         
         const PingCommandEmbed = new Discord.MessageEmbed()
@@ -20,4 +24,4 @@ module.exports = {
 
 	    message.channel.send({ embed: PingCommandEmbed });
     }
-};
+};

commands/removeUser.js

@@ -1,5 +1,5 @@
-// SupportBot 6.0, Created by Emerald Services
-// Add User
+// SupportBot, Created by Emerald Services
+// Remove User
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -12,6 +12,8 @@ module.exports = {
     description: supportbot.RemoveUserDesc,
 
     execute(message, args) {        
+        if (supportbot.DeleteMessages == "true") message.delete();
+        
         console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.RemoveUser}!`);
 
         let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
@@ -59,4 +61,4 @@ module.exports = {
             }
 
     }
-};
+};

commands/suggest.js

@@ -1,4 +1,4 @@
-// SupportBot 6.0, Created by Emerald Services
+// SupportBot, Created by Emerald Services
 // Suggest Command
 
 const Discord = require("discord.js");
@@ -12,8 +12,12 @@ module.exports = {
     description: supportbot.SuggestionDesc,
 
     execute(message, args) {
+	if (supportbot.DeleteMessages == "true") message.delete();
+	    
         let locateChannel = message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.name === supportbot.SuggestionChannel);
 
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.SuggestCommand}!`);
+
         const errornochannel = new Discord.MessageEmbed()
             .setTitle("Invalid Channel")
             .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.SuggestionChannel}\``)
@@ -55,4 +59,4 @@ module.exports = {
         });
     
     }
-};
+};

events/guildMemberAdd.js

@@ -16,7 +16,11 @@ module.exports = async (bot, member) => {
     
     console.log(`[${supportbot.Bot_Name}]: ${member.user.username} has joined ${member.guild.name}!`)
     console.log(supportbot.AutoRole_Role)
-
+    
+    const role = member.guild.roles.cache.find(role => role.name === supportbot.AutoRole_Role)
+    
+    member.roles.add(role).catch(console.error);
+    
     if (supportbot.SystemMessage_Type === "embed") {
       const GuildAddMember = new Discord.MessageEmbed()
         .setTitle(supportbot.Welcome_Title)

events/guildMemberRemove.js

@@ -23,16 +23,16 @@ module.exports = async (bot, member) => {
         .setColor(supportbot.EmbedColour)
 
         if (supportbot.SystemMessage_Icon === "BOT") {
-            GuildAddMember.setThumbnail(bot.user.displayAvatarURL())
+          GuildRemoveMember.setThumbnail(bot.user.displayAvatarURL())
         }
 
         if (supportbot.SystemMessage_Icon === "USER") {
-            GuildAddMember.setThumbnail(member.user.displayAvatarURL())
+          GuildRemoveMember.setThumbnail(member.user.displayAvatarURL())
         }
 
 
         if (supportbot.SystemMessage_EmbedFooter === "true") {
-            GuildAddMember.setFooter(supportbot.EmbedFooter)
+          GuildRemoveMember.setFooter(supportbot.EmbedFooter)
         }
 
     SystemChannel.send({ embed: GuildRemoveMember });

events/message.js

@@ -19,6 +19,4 @@ module.exports = async (bot, message) => {
   	const cmd = bot.commands.get(command);
   	if(!cmd) return;
   	cmd.execute(message, args);
-    message.delete();
-
-};
+};

events/messageReactionAdd.js

@@ -0,0 +1,36 @@
+// SupportBot 6.0, Created by Emerald Services
+// Message Reaction Event
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+const tickets = yaml.load(fs.readFileSync('./storage/ticketreaction.yml', 'utf8'));
+
+module.exports = async (client, reaction, user) => {
+
+    let message = {
+        guild: reaction.message.channel.guild,
+        author: user,
+        content: "N/A",
+        channel: reaction.message.channel
+    }
+
+    if (supportbot.ReactionTickets === "true") {
+        if (reaction.message.id === tickets.ReactionMessage_ID) {
+            if (reaction.emoji.name == supportbot.ReactionEmoji || reaction.emoji.id == supportbot.ReactionEmoji) {
+                await reaction.users.remove(user.id)
+
+            	try {
+            	    const cmd = client.commands.get(supportbot.NewTicket);
+            	    if(!cmd) return;
+            	    
+            	    cmd.execute(message, message.content);
+            	} catch (error) {
+            	    console.error(error);
+            	}
+            }
+        }
+    }
+};

events/ready.js

@@ -6,14 +6,57 @@ const fs = require("fs");
 
 const yaml = require('js-yaml');
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+const tickets = yaml.load(fs.readFileSync('./storage/ticketreaction.yml', 'utf8'));
 
   
 module.exports = async (bot) => {
     bot.user.setActivity(supportbot.BotActivity, {
-        type: supportbot.ActvityType
+        type: supportbot.ActivityType, 
+        url: supportbot.StreamingURL
+        
     });
-
+    
     console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
     console.log(`\u001b[37m`, `${supportbot.Bot_Name} has successfully connected to discord`)
     console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
-};
+
+    if (supportbot.ReactionTickets === "true") {
+        let chan1 = bot.channels.cache.find(channel => channel.name === supportbot.ReactionChannel)
+
+        if (!chan1) {
+            console.log('\u001b[33m', "[WARN] Ticket reaction panel is not setup, You can do so via the configuration file!")
+            return false;
+        }
+
+        chan1.messages.fetch(tickets.ReactionMessage_ID).catch(r => {
+            let embed = new Discord.MessageEmbed()
+                .setTitle(supportbot.ReactionMessage.replace(/%reaction_emoji%/g, supportbot.ReactionEmoji))
+                .setColor(supportbot.SuccessColour)
+                .setFooter(supportbot.EmbedFooter);
+            
+            if (supportbot.ReactionPanel_Description = true) {
+                embed.setDescription(supportbot.ReactionDescription)
+            }
+            
+            if (supportbot.ReactionPanel_Thumbnail = true) {
+                embed.setThumbnail(supportbot.ReactionThumbnail)
+            }
+            
+            bot.channels.cache.find(channel => channel.name === supportbot.ReactionChannel).send({ 
+                embed: embed 
+            }).then(r => {
+                let data = {
+                    "ReactionMessage_ID": `${r.id}`
+                }
+                let yamlStr = yaml.dump(data);
+                fs.writeFileSync('./storage/ticketreaction.yml', yamlStr, 'utf8');
+                
+                r.react(supportbot.ReactionEmoji);
+            }).catch(e => {
+                console.log(e)
+            })
+        })
+    }
+
+
+};

index.js

@@ -5,9 +5,11 @@
 //      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
 //              \/      |__|   |__|                             \/             
 //
-//                      SupportBot version 6.0
+//                      SupportBot version 6.1
 //                      Created by Emerald Services
 //                      Installed with MIT License
+//
+//                      Support Server: discord.gg/jspKFcE
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -87,4 +89,4 @@ fs.readdir("./addons/", (err, files) => {
     console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
 });
 
-bot.login(supportbot.Token);
+bot.login(supportbot.Token);

lang/README.md

@@ -0,0 +1,8 @@
+SupportBot Language Compatibility
+
+In order to switch languages simple remove the current existig configuration file and replace it with one of the files here renamnig the file to "supportbot-config.yml" from (for example) "supportbot-config_es.yml" to home directory of SupportBot.
+
+-> Delete the existing supportbot-config.yml file
+-> Download the new file for whatever language
+-> Upload the file to SupportBot and rename it to supportbot-config.yml
+-> Job Done, restart the bot :wink:

lang/supportbot-config_ENG.yml

@@ -0,0 +1,199 @@
+#        _________                                  __ __________        __   
+#       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
+#       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
+#       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
+#      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
+#              \/      |__|   |__|                             \/             
+#
+#                      SupportBot version 6.1
+#                      Created by Emerald Services
+#                      Installed with MIT License
+#
+#                      Support Server: discord.gg/jspKFcE
+
+# General Bot Configuration
+
+Token: "BOT_TOKEN_HERE"
+Prefix: "-"
+Bot_Name: "SupportBot"
+
+BotActivity: "-help | SupportBot"
+StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
+# Must set ActivityType to STREAMING in order for Streaming URL to work in the bots status.
+
+ActivityType: "PLAYING"
+# Activity status can either be PLAYING, WATCHING, LISTENING or STREAMING.
+
+DeleteMessages: "true"
+
+# Embed Configuration
+
+EmbedColour: "#04b545"
+EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"
+
+ErrorColour: "#d12519"
+SuccessColour: "#04b545"
+WarningColour: "#fca117" 
+
+# Role Configuration
+
+AutoRole: "true"
+# By setting "AutoRole to 'true' the bot will automatically apply the role below when members joins. Set to 'false' to disable this feature.
+AutoRole_Role: "Member"
+LockdownRole: "@everyone"
+
+Staff: "Staff"
+Admin: "Admin"
+
+# Ticket Configuration
+
+TicketChannel: "ticket"
+TicketCategory: "Tickets"
+TicketLog: "ticket-logs"
+TranscriptLog: "transcripts"
+TicketSubject: "description"
+# TicketSubject: "description" means that the subject (reason) of the ticket will be displayed upon the channel description if set to "embed" it will be displayed within the embed.
+
+AllowTicketMentions: "true"
+# Set to "true" to allow the ticket to mention the author and the support team.
+# Set to "false" to dis-allow mentions within tickets.
+
+
+# Ticket Panel (Ticket Reaction Create)
+
+ReactionTickets: "true"
+ReactionMessage: "React with %reaction_emoji% to create a Support Ticket!"
+ReactionPanel_Description: "true"
+ReactionDescription: "Create a support ticket to contact a member of staff."
+ReactionChannel: "create-ticket"
+ReactionEmoji: "📩"
+# Custom Emojis: <:test:EMOJI_ID>
+ReactionPanel_Thumbnail: "true"
+ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
+
+Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
+Ticket_Title: "Server Support | %ticketusername%"
+TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
+NoTicketSubject: "No Reason Provided!"
+TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
+TranscriptTitle: "Ticket Transcript"
+
+AddedUser: "👍 <@%user%> has been added to this ticket"
+RemovedUser: "👍 <@%user%> has been removed from this ticket"
+
+ClosingTicket: ":warning: You have requested to close your support ticket."
+ClosingConfirmation_Word: "confirm"
+CloseConfirmation: "true"
+# CloseConfirmation to true will make users confirm that they want to close a their ticket, settings to false will just close the ticket.
+
+# Ticket Department Configuration
+
+TicketDepartments: "true"
+# This option enable or disable the ticket departments. If set false Ticket Departments will not work
+
+AllowStaff: "true"
+# AllowStaff is an option to whether or not you want the users with the "Staff" role to be able to view inside tickets. If set false "Staff" will not view tickets.
+
+DepartmentEmoji_1: "🙋"
+DepartmentEmoji_2: "💸"
+DepartmentEmoji_3: "📗"
+# Ticket emojis, the emojis are what users will need to react with inorder to proceed furthur if departments are enabled.
+
+DepartmentTitle_1: "Support"
+DepartmentTitle_2: "Billing"
+DepartmentTitle_3: "Other"
+# Ticket department title, This is the title for a ticket department to help users know what is available.
+
+DepartmentRole_1: "Support"
+DepartmentRole_2: "Admin"
+DepartmentRole_3: "Support"
+# Ticket roles are the roles that will be able to gain access to tickets depending on what department has been choosen. 
+
+# System Message Configuration
+
+SystemMessages: "true"
+
+SystemMessage_Channel: "system-messages"
+SystemMessage_Type: "embed"
+# There are 2 types of how you can send system messages, 'normal' or 'embed'
+SystemMessage_Icon: "USER"
+
+Welcome_Title: "User Joined!"
+WelcomeMessage: "Hello %member%, Welcome to %guildname%!"
+# %member% define the user who joined and %guildnamne% defines the server name.
+
+Leave_Title: "User Left!"
+LeaveMessage: "Goodbye %member%, Thank you for visting %guildname%!"
+# %member% define the user who left and %guildnamne% defines the server name.
+
+SystemMessage_EmbedFooter: "false"
+
+# LINKS Configuration
+
+LinksTitle: "Quick Links"
+
+LINKS:
+  "Website": "https://www.example.com"
+  "Store": "https://store.example.com"
+  "Discord": "https://discord.gg/example"
+# "Twitter": "https://twitter.com/example"
+
+# Suggestions Configuration
+
+SuggestionChannel: "suggestions"
+SuggestionTitle: "Suggestion"
+SuggestionStarter: "What would you like to suggest?"
+SuggestReact_1: 👍
+SuggestReact_2: 👎
+
+# Announcement Configuration
+
+AnnouncementChannel: "announcements"
+AnnouncementTitle: "Servername Announcement"
+AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
+
+AnnouncementStarter: "What would you like to announce?"
+
+# General Command Configuration
+
+HelpCommand: "help"
+LinksCommand: "links"
+PingCommand: "ping"
+SuggestCommand: "suggest"
+
+# Support Command Configuration
+
+NewTicket: "ticket"
+CloseTicket: "close"
+AddUser: "add"
+RemoveUser: "remove"
+RenameTicket: "rename"
+
+# Staff Command Configuration
+
+BotSay: "say"
+
+# Admin Command Configuration
+
+AnnounceCommand: "announce"
+
+# Commmand Descriptions
+
+NewTicketDesc: "Create a new support ticket"
+AnnounceDesc: "Create a server announcement"
+CloseTicketDesc: "Close your support ticket"
+LinksDesc: "View some important links"
+PingDesc: "Get the bot's latency"
+HelpDesc: "Get a list of all the commands"
+RemoveUserDesc: "Remove a user from a support ticket"
+AddUserDesc: "Add a user to a support ticket"
+SuggestionDesc: "Create a server suggestion"
+BotSayDesc: "Say something with the bot"
+
+# Error / Warining Messages
+
+IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
+InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
+UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
+NoValidTicket: ":warning: You cannot execute this command here. This command is used when closing a ticket."
+TicketExists: ":warning: This ticket cannot be opened, It already exists!"

lang/supportbot-config_ES.yml

@@ -0,0 +1,196 @@
+#        _________                                  __ __________        __   
+#       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
+#       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
+#       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
+#      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
+#              \/      |__|   |__|                             \/             
+#
+#                      SupportBot version 6.2
+#                      Created by Emerald Services
+#                      Installed with MIT License
+#
+#                      Support Server: discord.gg/jspKFcE
+
+# General Bot Configuration
+
+Token: "BOT_TOKEN_HERE"
+Prefix: "-"
+Bot_Name: "SupportBot"
+
+BotActivity: "-help | SupportBot"
+StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
+# Debe establecer ActivityType en STREAMING para que la dirección URL de streaming funcione en el estado de los bots.
+
+ActivityType: "PLAYING"
+# El estado de la actividad puede ser 
+
+DeleteMessages: "true"
+
+# Embed Configuration
+
+EmbedColour: "#04b545"
+EmbedFooter: "SupportBot El #1 bot de discordia de apoyo"
+
+ErrorColour: "#d12519"
+SuccessColour: "#04b545"
+WarningColour: "#fca117" 
+
+# Role Configuration
+
+AutoRole: "true"
+# Estableciendo "AutoRole para 'true' el bot aplicará automáticamente el rol siguiente cuando los miembros se unan. Establecer en 'false' para desactivar esta función.
+AutoRole_Role: "Miembro"
+LockdownRole: "@everyone"
+
+Staff: "Personal"
+Admin: "Admin"
+
+# Ticket Configuration
+
+TicketChannel: "ticket"
+TicketCategory: "Tickets"
+TicketLog: "ticket-logs"
+TranscriptLog: "transcripts"
+TicketSubject: "description"
+# TicketSubject: "description" significa que el sujeto (motivo) del billete se mostrará en la descripción del canal si se establece en "embed" se mostrará dentro de la incrustación.
+
+AllowTicketMentions: "true"
+# Establecer en "true" para permitir que el boleto mencione al autor y al equipo de apoyo.
+# Establecer en "false" para desautorizar las menciones dentro de los boletos.
+
+# Ticket Panel (Ticket Reaction Create)
+
+ReactionTickets: "true"
+ReactionMessage: "React with %reaction_emoji% para crear un Ticket de Soporte!"
+ReactionChannel: "crear-ticket"
+ReactionDescription: "Cree un ticket de soporte para contactar a un miembro del personal."
+ReactionEmoji: "📩"
+# Custom Emojis: <:test:EMOJI_ID>
+ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
+
+Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
+Ticket_Title: "Server Support | %ticketusername%"
+TicketMessage: "Hola <@%ticketauthor%>, Gracias por crear un ticket de apoyo\nPor favor, espere pacientemente mientras un miembro de nuestro equipo se acerca a usted."
+NoTicketSubject: "No Reason Provided!"
+TicketCreatedAlert: ":ticket: Se ha creado su ticket de soporte: <#%ticketid%>"
+TranscriptTitle: "Transcripción de entradas"
+
+AddedUser: "👍 <@%user%> se ha añadido a este billete"
+RemovedUser: "👍 <@%user%> ha sido retirado de este boleto"
+
+ClosingTicket: ":warning: Ha solicitado cerrar su ticket de soporte."
+ClosingConfirmation_Word: "confirm"
+CloseConfirmation: "true"
+# CloseConfirmation a true hará que los usuarios confirmen que quieren cerrar un billete, la configuración a false simplemente cerrará el ticket.
+
+# Ticket Department Configuration
+
+TicketDepartments: "true"
+# Esta opción habilite o deshabilite los departamentos de tickets. Compensar "false" Los departamentos de entradas no funcionarán.
+
+AllowStaff: "true"
+# AllowStaff es una opción para si desea o no que los usuarios con el rol "Personal" puedan ver dentro de los tickets. Si se establece falso "Personal" no verá los boletos.
+
+DepartmentEmoji_1: "🙋"
+DepartmentEmoji_2: "💸"
+DepartmentEmoji_3: "📗"
+# Ticket emojis, los emojis son lo que los usuarios tendrán que reaccionar con orden para proceder furthur si los departamentos están habilitados.
+
+DepartmentTitle_1: "Apoyo"
+DepartmentTitle_2: "Facturación"
+DepartmentTitle_3: "Otro"
+# Ticket department title, Este es el título de un departamento de tickets para ayudar a los usuarios a saber lo que está disponible.
+
+DepartmentRole_1: "Apoyo"
+DepartmentRole_2: "Admin"
+DepartmentRole_3: "Apoyo"
+# Los roles de tickets son los roles que podrán acceder a los boletos dependiendo del departamento que se haya elegido.
+
+# System Message Configuration
+
+SystemMessages: "true"
+
+SystemMessage_Channel: "smensajes-del-sistema"
+SystemMessage_Type: "embed"
+# Hay 2 tipos de cómo puede enviar mensajes del sistema, 'normal' or 'embed'
+SystemMessage_Icon: "USER"
+
+Welcome_Title: "Usuario unido!"
+WelcomeMessage: "Hola %member%, Bienvenido a %guildname%!"
+# %member% definir el usuario que se unió y %guildnamne% define el nombre del servidor.
+
+Leave_Title: "¡Usuario a la izquierda!"
+LeaveMessage: "Adios %member%, Gracias por visting %guildname%!"
+# %member% definir el usuario que se unió y %guildnamne% define el nombre del servidor.
+
+SystemMessage_EmbedFooter: "false"
+
+# LINKS Configuration
+
+LinksTitle: "Enlaces rápidos"
+
+LINKS:
+  "Website": "https://www.example.com"
+  "Store": "https://store.example.com"
+  "Discord": "https://discord.gg/example"
+# "Twitter": "https://twitter.com/example"
+
+# Suggestions Configuration
+
+SuggestionChannel: "Sugerencias"
+SuggestionTitle: "Sugerencia"
+SuggestionStarter: "¿Qué te gustaría sugerir?"
+SuggestReact_1: 👍
+SuggestReact_2: 👎
+
+# Announcement Configuration
+
+AnnouncementChannel: "anuncios"
+AnnouncementTitle: "Anuncio de nombre de servidor"
+AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
+
+AnnouncementStarter: "¿Qué te gustaría anunciar?"
+
+# General Command Configuration
+
+HelpCommand: "ayuda"
+LinksCommand: "enlaces"
+PingCommand: "senal"
+SuggestCommand: "cugerir"
+
+# Support Command Configuration
+
+NewTicket: "boleto"
+CloseTicket: "cerca"
+AddUser: "anadir"
+RemoveUser: "eliminar"
+RenameTicket: "renombrar"
+
+# Staff Command Configuration
+
+BotSay: "decir"
+
+# Admin Command Configuration
+
+AnnounceCommand: "anunciar"
+
+# Commmand Descriptions
+
+NewTicketDesc: "Crear un nuevo ticket de soporte"
+AnnounceDesc: "Crear un anuncio de servidor"
+CloseTicketDesc: "Cierre su ticket de soporte"
+LinksDesc: "Ver algunos enlaces importantes"
+PingDesc: "Obtener la latencia del bot"
+HelpDesc: "Obtener una lista de todos los comandoss"
+RemoveUserDesc: "Eliminar un usuario de un ticket de soporte"
+AddUserDesc: "Add un usuario a un ticket de soporte"
+SuggestionDesc: "Crear una sugerencia de servidor"
+BotSayDesc: "Di algo con el bot"
+
+# Error / Warining Messages
+
+IncorrectPerms: ":x: **Err!** No tiene los permisos correctos para utilizar este comando."
+InvalidChannel: ":x: **Err!** Canal no encontrado. ¡Por favor, créalo!"
+UserNotFound: ":x: **Err!** Este usuario no existe, ¿están en este servidor?"
+NoValidTicket: ":warning: No puede ejecutar este comando aquí. Este comando se utiliza al cerrar un vale."
+TicketExists: ":warning: Este billete no se puede abrir, ¡Ya existe!"

lang/supportbot-config_FR.yml

@@ -0,0 +1,197 @@
+#        _________                                  __ __________        __   
+#       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
+#       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
+#       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
+#      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
+#              \/      |__|   |__|                             \/             
+#
+#                      SupportBot version 6.1
+#                      Created by Emerald Services
+#                      Installed with MIT License
+#
+#                      Support Server: discord.gg/jspKFcE
+
+# General Bot Configuration
+
+Token: "BOT_TOKEN_HERE"
+Prefix: "-"
+Bot_Name: "SupportBot"
+
+BotActivity: "-help | SupportBot"
+StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
+# Doit définir ActivityType a STREAMING afin que l’URL de streaming fonctionne dans le statut bots.
+
+ActivityType: "PLAYING"
+# L’état d’activité peut être PLAYING, WATCHING, LISTENING ou STREAMING.
+
+DeleteMessages: "true"
+
+# Embed Configuration
+
+EmbedColour: "#04b545"
+EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"
+
+ErrorColour: "#d12519"
+SuccessColour: "#04b545"
+WarningColour: "#fca117" 
+
+# Role Configuration
+
+AutoRole: "true"
+# En parametre "AutoRole a 'true' le bot appliquera automatiquement le rôle ci-dessous lorsque les membres se joindra. Mis à 'false' désactiver cette fonctionnalite.
+AutoRole_Role: "Membre"
+LockdownRole: "@everyone"
+
+Staff: "Personnel"
+Admin: "Admin"
+
+# Ticket Configuration
+
+TicketChannel: "ticket"
+TicketCategory: "Tickets"
+TicketLog: "ticket-logs"
+TranscriptLog: "transcripts"
+TicketSubject: "description"
+# TicketSubject: "description" signifie que le sujet (reason) du billet sera affiché sur la description du canal s’il est défini pour "embed" il sera affiché dans l’intégration.
+
+AllowTicketMentions: "true"
+# Mis a "true" pour permettre au billet de mentionner l’auteur et l’équipe de soutien.
+# Mis a "false" pour désa autoriser les mentions dans les billets.
+
+
+# Ticket Panel (Ticket Reaction Create)
+
+ReactionTickets: "true"
+ReactionMessage: "Réagissez avec %reaction_emoji% pour créer un ticket de support !"
+ReactionChannel: "creer-billet"
+ReactionDescription: "Créez un ticket de support pour contacter un membre du personnel."
+ReactionEmoji: "📩"
+# Custom Emojis: <:test:EMOJI_ID>
+ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
+
+Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
+Ticket_Title: "Prise en charge du serveur | %ticketusername%"
+TicketMessage: "Bonjour <@%ticketauthor%>, Merci d’avoir créé un billet de support\nS’il vous plaît attendre patiemment pendant qu’un membre de notre équipe vous tend la main."
+NoTicketSubject: "Aucune raison fournie!"
+TicketCreatedAlert: ":ticket: Votre ticket de support a été créé : <#%ticketid%>"
+TranscriptTitle: "Transcription du billet"
+
+AddedUser: "👍 <@%user%> a ete ajoute a ce billet"
+RemovedUser: "👍 <@%user%> a ete retiré de ce billet"
+
+ClosingTicket: ":warning: Vous avez demandé de fermer votre billet de soutien."
+ClosingConfirmation_Word: "confirm"
+CloseConfirmation: "true"
+# CloseConfirmation a vrai fera confirmer aux utilisateurs qu’ils veulent fermer un leur billet, les paramètres à faux va juste fermer le billet.
+
+# Ticket Department Configuration
+
+TicketDepartments: "true"
+# Cette option permet ou désactive les départements de billetterie. Si définissez faux départements de billets ne fonctionnera pas
+
+AllowStaff: "true"
+# AllowStaff est une option pour savoir si oui ou non vous voulez les utilisateurs avec le "Staff" rôle pour être en mesure de voir à l’intérieur des billets. S’il est mis faux "Staff" ne affichera pas les billets.
+
+DepartmentEmoji_1: "🙋"
+DepartmentEmoji_2: "💸"
+DepartmentEmoji_3: "📗"
+# Emojis billet, les emojis sont ce que les utilisateurs devront réagir avec inorder pour procéder furthur si les départements sont activés.
+
+DepartmentTitle_1: "Soutien"
+DepartmentTitle_2: "Facturation"
+DepartmentTitle_3: "Autres"
+# Titre du département des billets, C’est le titre d’un service de billetterie pour aider les utilisateurs à savoir ce qui est disponible.
+
+DepartmentRole_1: "Soutien"
+DepartmentRole_2: "Admin"
+DepartmentRole_3: "Soutien"
+# Les rôles de billets sont les rôles qui seront en mesure d’accéder aux billets en fonction du ministère qui a été choisi.
+
+# System Message Configuration
+
+SystemMessages: "true"
+
+SystemMessage_Channel: "messages-systeme"
+SystemMessage_Type: "embed"
+# Il existe 2 types de la façon dont vous pouvez envoyer des messages système, 'normal' or 'embed'
+SystemMessage_Icon: "USER"
+
+Welcome_Title: "Utilisateur rejoint!"
+WelcomeMessage: "Bonjour %member%, Bienvenue à %guildname%!"
+# %member% définir l’utilisateur qui a rejoint et %guildnamne% définit le nom du serveur.
+
+Leave_Title: "Utilisateur à gauche!"
+LeaveMessage: "Au revoir %member%, Merci d’avoir visting %guildname%!"
+# %member% définir l’utilisateur qui est parti et %guildnamne% définit le nom du serveur.
+
+SystemMessage_EmbedFooter: "false"
+
+# LINKS Configuration
+
+LinksTitle: "Liens rapides"
+
+LINKS:
+  "Website": "https://www.example.com"
+  "Store": "https://store.example.com"
+  "Discord": "https://discord.gg/example"
+# "Twitter": "https://twitter.com/example"
+
+# Suggestions Configuration
+
+SuggestionChannel: "suggestions"
+SuggestionTitle: "Suggestion"
+SuggestionStarter: "Qu’aimeriez-vous suggérer?"
+SuggestReact_1: 👍
+SuggestReact_2: 👎
+
+# Announcement Configuration
+
+AnnouncementChannel: "annonces"
+AnnouncementTitle: "Annonce servername"
+AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
+
+AnnouncementStarter: "Qu’aimeriez-vous annoncer?"
+
+# General Command Configuration
+
+HelpCommand: "aide"
+LinksCommand: "liens"
+PingCommand: "ping"
+SuggestCommand: "suggerer"
+
+# Support Command Configuration
+
+NewTicket: "billet"
+CloseTicket: "proche"
+AddUser: "ajouter"
+RemoveUser: "retirer"
+RenameTicket: "renommer"
+
+# Staff Command Configuration
+
+BotSay: "dire"
+
+# Admin Command Configuration
+
+AnnounceCommand: "annoncer"
+
+# Commmand Descriptions
+
+NewTicketDesc: "Créer un nouveau ticket de support"
+AnnounceDesc: "Créer une annonce de serveur"
+CloseTicketDesc: "Fermez votre billet de support"
+LinksDesc: "View some important links"
+PingDesc: "Obtenez la latence du bot"
+HelpDesc: "Obtenez une liste de toutes les commandes"
+RemoveUserDesc: "Supprimer un utilisateur d’un ticket de support"
+AddUserDesc: "Ajouter un utilisateur à un ticket de support"
+SuggestionDesc: "Créer une suggestion de serveur"
+BotSayDesc: "Dites quelque chose avec le bot"
+
+# Error / Warining Messages
+
+IncorrectPerms: ":x: **Err!** Vous n’avez pas les autorisations correctes pour utiliser cette commande."
+InvalidChannel: ":x: **Err!** Canal ina pas trouvé. S’il vous plaît le créer!"
+UserNotFound: ":x: **Err!** Vous ne pouvez pas exécuter cette commande ici. Cette commande est utilisée lors de la fermeture d’un billet. ..."
+NoValidTicket: ":warning: Vous ne pouvez pas exécuter cette commande ici. Cette commande est utilisée lors de la fermeture d’un billet."
+TicketExists: ":warning: Ce billet ne peut pas être ouvert, il existe déjà!"

lang/supportbot-config_GER.yml

@@ -0,0 +1,197 @@
+#        _________                                  __ __________        __   
+#       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
+#       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
+#       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
+#      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
+#              \/      |__|   |__|                             \/             
+#
+#                      SupportBot version 6.2
+#                      Erstellt von Emerald Services
+#                      Installiert unter MIT License
+#
+#                      Support Server: discord.gg/jspKFcE
+
+# Generelle Bot Konfiguration
+
+Token: "BOT_TOKEN_HERE"
+Prefix: "-"
+Bot_Name: "SupportBot"
+
+BotActivity: "-help | SupportBot"
+StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
+# ActivityType muss auf STREAMING gesetzt werden, damit die Streaming-URL im Bot-Status funktioniert
+ActivityType: "PLAYING"
+# Der Aktivitätsstatus kann entweder PLAYING, WATCHING, LISTENING oder STREAMING sein.
+
+DeleteMessages: "true"
+
+# Embed Konfiguration
+
+EmbedColour: "#04b545"
+EmbedFooter: "SupportBot | Der #1 Support Discord Bot"
+
+ErrorColour: "#d12519"
+SuccessColour: "#04b545"
+WarningColour: "#fca117" 
+
+# Rollen Konfiguration
+
+AutoRole: "true"
+# Wenn Sie "AutoRole" auf "true" setzen, vergibt der Bot automatisch die folgende Rolle, wenn Mitglieder deinem Discord Server beitreten. Setze dies auf "false", um diese Funktion zu deaktivieren. 
+AutoRole_Role: "Member"
+LockdownRole: "@everyone"
+
+Staff: "Staff"
+Admin: "Admin"
+
+# Ticket Konfiguration
+
+TicketChannel: "ticket"
+TicketCategory: "Tickets"
+TicketLog: "ticket-logs"
+TranscriptLog: "transcripts"
+TicketSubject: "description"
+# TicketSubject: "description" bedeutet, dass der Grund des Tickets in der Kanalbeschreibung steht, "embed" bedeutet, dass der Grund im Embed steht.
+
+AllowTicketMentions: "true"
+# Setze dies auf "true" damit das Ticket den Ersteller und das Support-Team pingt.
+# Setze dies auf "false" um Pings in Tickets zu deaktivieren
+
+
+# Ticket Panel (Per Reaktion ein Ticket erstellen)
+
+ReactionTickets: "true"
+ReactionMessage: "Reagiere mit %reaction_emoji% um ein Ticket zu erstellen!"
+ReactionPanel_Description: "true"
+ReactionDescription: "Erstellen Sie ein Support-Ticket, um einen Mitarbeiter zu kontaktieren."
+ReactionChannel: "create-ticket"
+ReactionEmoji: "📩"
+# Custom Emojis: <:test:EMOJI_ID>
+ReactionPanel_Thumbnail: "true"
+ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
+
+Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
+Ticket_Title: "Server Support | %ticketusername%"
+TicketMessage: "Hallo <@%ticketauthor%>, Vielen Dank das du ein Ticket erstellt hast\nBitte warte, bis sich ein Mitglied unseres Teams meldet!"
+NoTicketSubject: "Keinen Grund angegeben!"
+TicketCreatedAlert: ":ticket: Dein Ticket wurde erstellt: <#%ticketid%>"
+TranscriptTitle: "Ticket Transcript"
+
+AddedUser: "👍 <@%user%> wurde zu dem Ticket hinzugefügt"
+RemovedUser: "👍 <@%user%> wurde aus dem Ticket entfernt"
+
+ClosingTicket: ":warning: Du hast angefragt, dein Ticket zu schließen"
+ClosingConfirmation_Word: "confirm"
+CloseConfirmation: "true"
+# CloseConfirmation "true" erwartet von Usern eine Bestätigung zum schließen des Ticket, setze dies auf "false" damit das Ticket einfach geschlossen wird.
+
+# Ticket Abteilungskonfiguration
+
+TicketDepartments: "true"
+# Diese Option aktiviert oder deaktiviert die verschiedenen Ticket Abteilungen, setze dies auf "false" um keine Ticket Abteilungen zu haben.
+
+AllowStaff: "true"
+# Allowstaff ist eine Option welche der Rolle "Staff" ermöglicht, im Ticket mitzulesen, setze dies auf "false" damit die Rolle "Staff" nicht mitlesen kann.
+
+DepartmentEmoji_1: "🙋"
+DepartmentEmoji_2: "💸"
+DepartmentEmoji_3: "📗"
+# Ticket Emojis, auf welche die User reagieren um ein Ticket für die verschiedenen Abteilungen zu erstellen, natürlich nur wenn die Abteilungen aktiviert sind.
+
+DepartmentTitle_1: "Support"
+DepartmentTitle_2: "Billing"
+DepartmentTitle_3: "Other"
+# Ticket Abteilungstitel, dies ist der Titel einer Ticketabteilung, um Nutzern zu helfen, damit diese wissen welche Abteilungen vorhanden sind.
+
+DepartmentRole_1: "Support"
+DepartmentRole_2: "Admin"
+DepartmentRole_3: "Support"
+# Ticketrollen sind die Rollen, welche abhängig von der Abteilung Zugriff auf Tickets erhalten.
+
+# System Nachrichten Konfiguration
+
+SystemMessages: "true"
+
+SystemMessage_Channel: "System-Nachrichten"
+SystemMessage_Type: "embed"
+# Es gibt 2 Arten wie Sie System Nachrichten senden können, "normal" oder "embed"
+SystemMessage_Icon: "USER"
+
+Welcome_Title: "User hat den Server betreten!"
+WelcomeMessage: "Herzlich Willkommen %member%, Willkommen auf %guildname%!"
+# %member% definiert den Nutzer welcher gerade gejoint ist, %guildnamne% den Server Namen.
+
+Leave_Title: "User hat den Server verlassen!"
+LeaveMessage: "Es war schön dich zu sehen %member%, Danke dir für den Besuch auf %guildname%!"
+# %member% definiert den Nutzer, welcher den Server verlassen hat, %guildname% den Server Namen.
+
+SystemMessage_EmbedFooter: "false"
+
+# LINKS Konfiguration
+
+LinksTitle: "Quick Links"
+
+LINKS:
+  "Website": "https://www.example.com"
+  "Store": "https://store.example.com"
+  "Discord": "https://discord.gg/example"
+# "Twitter": "https://twitter.com/example"
+
+# Suggestions Konfiguration
+
+SuggestionChannel: "suggestions"
+SuggestionTitle: "Suggestion"
+SuggestionStarter: "Was möchtest du vorschlagen?"
+SuggestReact_1: 👍
+SuggestReact_2: 👎
+
+# Announcement Konfiguration
+
+AnnouncementChannel: "announcements"
+AnnouncementTitle: "Servername Announcement"
+AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
+
+AnnouncementStarter: "Was möchtest du ankündigen?"
+
+# General Command Konfiguration
+
+HelpCommand: "help"
+LinksCommand: "links"
+PingCommand: "ping"
+SuggestCommand: "suggest"
+
+# Support Command Konfiguration
+
+NewTicket: "ticket"
+CloseTicket: "close"
+AddUser: "add"
+RemoveUser: "remove"
+RenameTicket: "rename"
+
+# Staff Command Konfiguration
+BotSay: "say"
+
+# Admin Command Konfiguration
+
+AnnounceCommand: "announce"
+
+# Commmand Beschreibungen (help)
+
+NewTicketDesc: "Erstelle ein neues Support Ticket"
+AnnounceDesc: "Erstelle eine neue Server Ankündigung"
+CloseTicketDesc: "Schließe dein Support Ticket"
+LinksDesc: "Zeigt wichtige Links an"
+PingDesc: "Bekomme die Bot Latenz"
+HelpDesc: "Erhalte eine Liste der verfügbaren Befehle"
+RemoveUserDesc: "Entferne einen Nutzer aus einem Ticket"
+AddUserDesc: "Füge einen Nutzer einem Ticket hinzu"
+SuggestionDesc: "Erstelle einen Server Vorschlag"
+BotSayDesc: "Sage etwas mit dem Bot"
+
+# Error / Warning Nachrichten
+
+IncorrectPerms: ":x: **Error!** Du hast nicht die benötigten Berechtigungen um diesen Befehl auszuführen."
+InvalidChannel: ":x: **Error!** Channel nicht gefunden. Bitte erstelle diesen Channel!"
+UserNotFound: ":x: **Error!** Dieser Nutzer existiert nicht, ist er auf diesem Server?"
+NoValidTicket: ":warning: Du kannst diesen Befehl hier nicht verwenden. Dieser Befehl wird zum schließen eines Tickets verwendet."
+TicketExists: ":warning: Dieses Ticket kann nicht erstellt werden, es existiert bereits."

package-lock.json

@@ -1,134 +0,0 @@
-{
-  "name": "supportbot",
-  "version": "6.0.0",
-  "lockfileVersion": 1,
-  "requires": true,
-  "dependencies": {
-    "@discordjs/collection": {
-      "version": "0.1.5",
-      "resolved": "https://registry.npmjs.org/@discordjs/collection/-/collection-0.1.5.tgz",
-      "integrity": "sha512-CU1q0UXQUpFNzNB7gufgoisDHP7n+T3tkqTsp3MNUkVJ5+hS3BCvME8uCXAUFlz+6T2FbTCu75A+yQ7HMKqRKw=="
-    },
-    "@discordjs/form-data": {
-      "version": "3.0.1",
-      "resolved": "https://registry.npmjs.org/@discordjs/form-data/-/form-data-3.0.1.tgz",
-      "integrity": "sha512-ZfFsbgEXW71Rw/6EtBdrP5VxBJy4dthyC0tpQKGKmYFImlmmrykO14Za+BiIVduwjte0jXEBlhSKf0MWbFp9Eg==",
-      "requires": {
-        "asynckit": "^0.4.0",
-        "combined-stream": "^1.0.8",
-        "mime-types": "^2.1.12"
-      }
-    },
-    "abort-controller": {
-      "version": "3.0.0",
-      "resolved": "https://registry.npmjs.org/abort-controller/-/abort-controller-3.0.0.tgz",
-      "integrity": "sha512-h8lQ8tacZYnR3vNQTgibj+tODHI5/+l06Au2Pcriv/Gmet0eaj4TwWH41sO9wnHDiQsEj19q0drzdWdeAHtweg==",
-      "requires": {
-        "event-target-shim": "^5.0.0"
-      }
-    },
-    "argparse": {
-      "version": "1.0.10",
-      "resolved": "https://registry.npmjs.org/argparse/-/argparse-1.0.10.tgz",
-      "integrity": "sha512-o5Roy6tNG4SL/FOkCAN6RzjiakZS25RLYFrcMttJqbdd8BWrnA+fGz57iN5Pb06pvBGvl5gQ0B48dJlslXvoTg==",
-      "requires": {
-        "sprintf-js": "~1.0.2"
-      }
-    },
-    "asynckit": {
-      "version": "0.4.0",
-      "resolved": "https://registry.npmjs.org/asynckit/-/asynckit-0.4.0.tgz",
-      "integrity": "sha1-x57Zf380y48robyXkLzDZkdLS3k="
-    },
-    "combined-stream": {
-      "version": "1.0.8",
-      "resolved": "https://registry.npmjs.org/combined-stream/-/combined-stream-1.0.8.tgz",
-      "integrity": "sha512-FQN4MRfuJeHf7cBbBMJFXhKSDq+2kAArBlmRBvcvFE5BB1HZKXtSFASDhdlz9zOYwxh8lDdnvmMOe/+5cdoEdg==",
-      "requires": {
-        "delayed-stream": "~1.0.0"
-      }
-    },
-    "delayed-stream": {
-      "version": "1.0.0",
-      "resolved": "https://registry.npmjs.org/delayed-stream/-/delayed-stream-1.0.0.tgz",
-      "integrity": "sha1-3zrhmayt+31ECqrgsp4icrJOxhk="
-    },
-    "discord.js": {
-      "version": "12.2.0",
-      "resolved": "https://registry.npmjs.org/discord.js/-/discord.js-12.2.0.tgz",
-      "integrity": "sha512-Ueb/0SOsxXyqwvwFYFe0msMrGqH1OMqpp2Dpbplnlr4MzcRrFWwsBM9gKNZXPVBHWUKiQkwU8AihXBXIvTTSvg==",
-      "requires": {
-        "@discordjs/collection": "^0.1.5",
-        "@discordjs/form-data": "^3.0.1",
-        "abort-controller": "^3.0.0",
-        "node-fetch": "^2.6.0",
-        "prism-media": "^1.2.0",
-        "setimmediate": "^1.0.5",
-        "tweetnacl": "^1.0.3",
-        "ws": "^7.2.1"
-      }
-    },
-    "esprima": {
-      "version": "4.0.1",
-      "resolved": "https://registry.npmjs.org/esprima/-/esprima-4.0.1.tgz",
-      "integrity": "sha512-eGuFFw7Upda+g4p+QHvnW0RyTX/SVeJBDM/gCtMARO0cLuT2HcEKnTPvhjV6aGeqrCB/sbNop0Kszm0jsaWU4A=="
-    },
-    "event-target-shim": {
-      "version": "5.0.1",
-      "resolved": "https://registry.npmjs.org/event-target-shim/-/event-target-shim-5.0.1.tgz",
-      "integrity": "sha512-i/2XbnSz/uxRCU6+NdVJgKWDTM427+MqYbkQzD321DuCQJUqOuJKIA0IM2+W2xtYHdKOmZ4dR6fExsd4SXL+WQ=="
-    },
-    "js-yaml": {
-      "version": "3.14.0",
-      "resolved": "https://registry.npmjs.org/js-yaml/-/js-yaml-3.14.0.tgz",
-      "integrity": "sha512-/4IbIeHcD9VMHFqDR/gQ7EdZdLimOvW2DdcxFjdyyZ9NsbS+ccrXqVWDtab/lRl5AlUqmpBx8EhPaWR+OtY17A==",
-      "requires": {
-        "argparse": "^1.0.7",
-        "esprima": "^4.0.0"
-      }
-    },
-    "mime-db": {
-      "version": "1.44.0",
-      "resolved": "https://registry.npmjs.org/mime-db/-/mime-db-1.44.0.tgz",
-      "integrity": "sha512-/NOTfLrsPBVeH7YtFPgsVWveuL+4SjjYxaQ1xtM1KMFj7HdxlBlxeyNLzhyJVx7r4rZGJAZ/6lkKCitSc/Nmpg=="
-    },
-    "mime-types": {
-      "version": "2.1.27",
-      "resolved": "https://registry.npmjs.org/mime-types/-/mime-types-2.1.27.tgz",
-      "integrity": "sha512-JIhqnCasI9yD+SsmkquHBxTSEuZdQX5BuQnS2Vc7puQQQ+8yiP5AY5uWhpdv4YL4VM5c6iliiYWPgJ/nJQLp7w==",
-      "requires": {
-        "mime-db": "1.44.0"
-      }
-    },
-    "node-fetch": {
-      "version": "2.6.0",
-      "resolved": "https://registry.npmjs.org/node-fetch/-/node-fetch-2.6.0.tgz",
-      "integrity": "sha512-8dG4H5ujfvFiqDmVu9fQ5bOHUC15JMjMY/Zumv26oOvvVJjM67KF8koCWIabKQ1GJIa9r2mMZscBq/TbdOcmNA=="
-    },
-    "prism-media": {
-      "version": "1.2.2",
-      "resolved": "https://registry.npmjs.org/prism-media/-/prism-media-1.2.2.tgz",
-      "integrity": "sha512-I+nkWY212lJ500jLe4tN9tWO7nRiBAVdMv76P9kffZjYhw20raMlW1HSSvS+MLXC9MmbNZCazMrAr+5jEEgTuw=="
-    },
-    "setimmediate": {
-      "version": "1.0.5",
-      "resolved": "https://registry.npmjs.org/setimmediate/-/setimmediate-1.0.5.tgz",
-      "integrity": "sha1-KQy7Iy4waULX1+qbg3Mqt4VvgoU="
-    },
-    "sprintf-js": {
-      "version": "1.0.3",
-      "resolved": "https://registry.npmjs.org/sprintf-js/-/sprintf-js-1.0.3.tgz",
-      "integrity": "sha1-BOaSb2YolTVPPdAVIDYzuFcpfiw="
-    },
-    "tweetnacl": {
-      "version": "1.0.3",
-      "resolved": "https://registry.npmjs.org/tweetnacl/-/tweetnacl-1.0.3.tgz",
-      "integrity": "sha512-6rt+RN7aOi1nGMyC4Xa5DdYiukl2UWCbcJft7YhxReBGQD7OAM8Pbxw6YMo4r2diNEA8FEmu32YOn9rhaiE5yw=="
-    },
-    "ws": {
-      "version": "7.3.1",
-      "resolved": "https://registry.npmjs.org/ws/-/ws-7.3.1.tgz",
-      "integrity": "sha512-D3RuNkynyHmEJIpD2qrgVkc9DQ23OrN/moAwZX4L8DfvszsJxpjQuUq3LMx6HoYji9fbIOBY18XWBsAux1ZZUA=="
-    }
-  }
-}

package.json

@@ -1,13 +1,16 @@
 {
   "name": "supportbot",
-  "version": "6.0.0",
+  "version": "6.1",
   "description": "SupportBot | #1 Self-Hosted Ticket Bot",
   "main": "index.js",
   "dependencies": {
-    "discord.js": "^12.2.0",
+    "discord.js": "^12.5.1",
+    "javascript-obfuscator": "^2.9.4",
     "js-yaml": "^3.14.0"
   },
-  "devDependencies": {},
+  "devDependencies": {
+    "node-fetch": ">=2.6.1"
+  },
   "scripts": {
     "test": "help"
   },
@@ -20,5 +23,5 @@
   "bugs": {
     "url": "https://github.com/1tzemerald/SupportBot/issues"
   },
-  "homepage": "https://github.com/1tzemerald/SupportBot#readme"
+  "homepage": "https://emeraldsrv.dev"
 }

storage/SupportTickets.json

@@ -1,4 +1,4 @@
 {
-    "ticket": "ticket-0064", 
-    "id":207937608779694080
+    "ticket": "ticket-0012", 
+    "id":419821884431925260
 }

storage/TicketID.json

@@ -1,5 +1,8 @@
 {
     "716992597377286145": {
         "id": 65
+    },
+    "805909541979029524": {
+        "id": 13
     }
 }

storage/ticketreaction.yml

@@ -0,0 +1 @@
+ReactionMessage_ID: ''

supportbot-config.yml

@@ -5,9 +5,11 @@
 #      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
 #              \/      |__|   |__|                             \/             
 #
-#                      SupportBot version 6.0
+#                      SupportBot version 6.1
 #                      Created by Emerald Services
 #                      Installed with MIT License
+#
+#                      Support Server: discord.gg/jspKFcE
 
 # General Bot Configuration
 
@@ -15,9 +17,14 @@ Token: "BOT_TOKEN_HERE"
 Prefix: "-"
 Bot_Name: "SupportBot"
 
-BotActivity: "!help ~ SupportBot 6.0"
+BotActivity: "-help | SupportBot"
+StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
+# Must set ActivityType to STREAMING in order for Streaming URL to work in the bots status.
+
 ActivityType: "PLAYING"
-# Activity status can either be PLAYING, WATCHING or LISTENING.
+# Activity status can either be PLAYING, WATCHING, LISTENING or STREAMING.
+
+DeleteMessages: "true"
 
 # Embed Configuration
 
@@ -35,7 +42,7 @@ AutoRole: "true"
 AutoRole_Role: "Member"
 LockdownRole: "@everyone"
 
-Staff: "Support"
+Staff: "Staff"
 Admin: "Admin"
 
 # Ticket Configuration
@@ -45,7 +52,24 @@ TicketCategory: "Tickets"
 TicketLog: "ticket-logs"
 TranscriptLog: "transcripts"
 TicketSubject: "description"
-# TicketSuvject: "description" means that the subject (reason) of the ticket will be displayed upon the channel description if set to "embed" it will be displayed within the embed.
+# TicketSubject: "description" means that the subject (reason) of the ticket will be displayed upon the channel description if set to "embed" it will be displayed within the embed.
+
+AllowTicketMentions: "true"
+# Set to "true" to allow the ticket to mention the author and the support team.
+# Set to "false" to dis-allow mentions within tickets.
+
+
+# Ticket Panel (Ticket Reaction Create)
+
+ReactionTickets: "true"
+ReactionMessage: "React with %reaction_emoji% to create a Support Ticket!"
+ReactionPanel_Description: "true"
+ReactionDescription: "Create a support ticket to contact a member of staff."
+ReactionChannel: "create-ticket"
+ReactionEmoji: "📩"
+# Custom Emojis: <:test:EMOJI_ID>
+ReactionPanel_Thumbnail: "true"
+ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
 
 Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
 Ticket_Title: "Server Support | %ticketusername%"
@@ -122,15 +146,6 @@ SuggestionStarter: "What would you like to suggest?"
 SuggestReact_1: 👍
 SuggestReact_2: 👎
 
-# Poll Configuration
-
-PollChannel: "polls"
-PollTitle: "Suggestion"
-PollStarter: "What would you like to create a poll about?"
-PollReact_1: 👍
-PollReact_2: 👎
-
-
 # Announcement Configuration
 
 AnnouncementChannel: "announcements"
@@ -139,8 +154,6 @@ AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
 
 AnnouncementStarter: "What would you like to announce?"
 
-MentionedRole: "@everyone"
-
 # General Command Configuration
 
 HelpCommand: "help"
@@ -183,4 +196,4 @@ IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use thi
 InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
 UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
 NoValidTicket: ":warning: You cannot execute this command here. This command is used when closing a ticket."
-TicketExists: ":warning: This ticket cannot be opened, It already exists!"
+TicketExists: ":warning: This ticket cannot be opened, It already exists!"