FINAL 7.7

Create LICENSE.md

.github/ISSUE_TEMPLATE/---bug-report.md

@@ -1,40 +0,0 @@
----
-name: "\U0001F41B Bug report"
-about: Create a report to help us improve
-title: "[BUG]"
-labels: Bug
-assignees: ""
----
-
-**Describe the bug**
-A clear and concise description of what the bug is.
-
-**To Reproduce**
-Steps to reproduce the behavior:
-
-1. Go to '...'
-2. Click on '....'
-3. Scroll down to '....'
-4. See error
-
-**Expected behavior**
-A clear and concise description of what you expected to happen.
-
-**Screenshots**
-If applicable, add screenshots to help explain your problem.
-
-**Desktop (please complete the following information):**
-
-- OS: [e.g. iOS]
-- Browser [e.g. chrome, safari]
-- Version [e.g. 22]
-
-**Smartphone (please complete the following information):**
-
-- Device: [e.g. iPhone6]
-- OS: [e.g. iOS8.1]
-- Browser [e.g. stock browser, safari]
-- Version [e.g. 22]
-
-**Additional context**
-Add any other context about the problem here.

.github/ISSUE_TEMPLATE/-suggest-an-idea-.md

@@ -1,19 +0,0 @@
----
-name: "❓Suggest an Idea?"
-about: Suggest an idea for SupportBot?
-title: "[SUGGESTION]"
-labels: Suggestion
-assignees: ""
----
-
-**Is your feature request related to a problem? Please describe.**
-A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
-
-**Describe the solution you'd like**
-A clear and concise description of what you want to happen.
-
-**Describe alternatives you've considered**
-A clear and concise description of any alternative solutions or features you've considered.
-
-**Additional context**
-Add any other context or screenshots about the feature request here.

.github/workflows/node.js.yml

@@ -1,28 +0,0 @@
-# This workflow will do a clean install of node dependencies, build the source code and run tests across different versions of node
-# For more information see: https://help.github.com/actions/language-and-framework-guides/using-nodejs-with-github-actions
-
-name: Node.js CI
-
-on:
-  push:
-    branches: [dev, release]
-  pull_request:
-    branches: [dev, release]
-
-jobs:
-  build:
-    runs-on: ubuntu-latest
-
-    strategy:
-      matrix:
-        node-version: [16.x, 17.x]
-        # See supported Node.js release schedule at https://nodejs.org/en/about/releases/
-
-    steps:
-      - uses: actions/checkout@v2
-      - name: Use Node.js ${{ matrix.node-version }}
-        uses: actions/setup-node@v1
-        with:
-          node-version: ${{ matrix.node-version }}
-      - run: npm ci
-      - run: npm test

.gitignore

@@ -1 +1,2 @@
-node_modules/
+node_modules/
+.DS_Store

Commands/add.js

@@ -26,7 +26,7 @@ module.exports = new Command({
   permissions: ["SEND_MESSAGES"],
 
   async run(interaction) {
-    const { getRole, getChannel, getCategory } = interaction.client;
+    const { getRole } = interaction.client;
     let SupportStaff = await getRole(supportbot.Staff, interaction.guild);
     let Admin = await getRole(supportbot.Admin, interaction.guild);
     if (!SupportStaff || !Admin)
@@ -45,20 +45,20 @@ module.exports = new Command({
       !interaction.member.roles.cache.has(SupportStaff.id) &&
       !interaction.member.roles.cache.has(Admin.id)
     )
-      return interaction.reply({ embeds: [NoPerms] });
+      return interaction.reply({ ephemeral: true, embeds: [NoPerms] });
 
     let TicketData = await JSON.parse(
       fs.readFileSync("./Data/TicketData.json", "utf8")
     );
     let ticket = await TicketData.tickets.findIndex(
-      (t) => t.id == interaction.channel.id
+      (t) => t.id === interaction.channel.id
     );
-    if (ticket == -1) {
+    if (ticket === -1) {
       const Exists = new Discord.MessageEmbed()
         .setTitle("No Ticket Found!")
-        .setDescription(`${supportbot.NoValidTicket}`)
+        .setDescription(supportbot.NoValidTicket)
         .setColor(supportbot.WarningColour);
-      return interaction.reply({ embeds: [Exists] });
+      return interaction.reply({ ephemeral: true, embeds: [Exists] });
     }
 
     let uMember = interaction.options.getUser("user");
@@ -71,7 +71,7 @@ module.exports = new Command({
 
     if (!uMember) return interaction.reply({ embeds: [UserNotExist] });
 
-    interaction.channel.permissionOverwrites.edit(uMember.id, {
+    await interaction.channel.permissionOverwrites.edit(uMember.id, {
       VIEW_CHANNEL: true,
     });
     const Complete = new Discord.MessageEmbed()

Commands/close.js

@@ -25,7 +25,7 @@ module.exports = new Command({
   permissions: ["SEND_MESSAGES"],
 
   async run(interaction) {
-    const { getRole, getChannel, getCategory } = interaction.client;
+    const { getRole, getChannel } = interaction.client;
     if (supportbot.StaffOnly) {
       let SupportStaff = await getRole(supportbot.Staff, interaction.guild);
       let Admin = await getRole(supportbot.Admin, interaction.guild);
@@ -51,13 +51,13 @@ module.exports = new Command({
       fs.readFileSync("./Data/TicketData.json", "utf8")
     );
     let TicketData = await tickets.tickets.findIndex(
-      (t) => t.id == interaction.channel.id
+      (t) => t.id === interaction.channel.id
     );
     let ticket = tickets.tickets[TicketData];
-    if (TicketData == -1) {
+    if (TicketData === -1) {
       const Exists = new Discord.MessageEmbed()
         .setTitle("No Ticket Found!")
-        .setDescription(`${supportbot.NoValidTicket}`)
+        .setDescription(supportbot.NoValidTicket)
         .setColor(supportbot.WarningColour);
       return interaction.followUp({ embeds: [Exists] });
     }
@@ -81,8 +81,8 @@ module.exports = new Command({
         .setColor(supportbot.EmbedColour);
       await interaction.followUp({ embeds: [CloseTicketRequest] });
       let filter = (m) =>
-        m.content.toLowerCase() == supportbot.ClosingConfirmation_Word &&
+        m.content.toLowerCase() === supportbot.ClosingConfirmation_Word &&
-        m.author.id == interaction.user.id;
+        m.author.id === interaction.user.id;
       await interaction.channel.awaitMessages({
         filter,
         max: 1,
@@ -103,29 +103,42 @@ module.exports = new Command({
       const transcriptEmbed = new Discord.MessageEmbed()
         .setTitle(supportbot.TranscriptTitle)
         .setColor(supportbot.EmbedColour)
-        .setFooter(supportbot.EmbedFooter)
+        .setFooter({
-        .addField(
+          text: supportbot.EmbedFooter,
-          "Ticket",
+          iconURL: interaction.user.displayAvatarURL(),
-          `${interaction.channel.name} (${interaction.channel.id})`
+        })
-        )
-        .addField("User", `${tUser}#${tUser.discriminator} (${tUser.id})`)
-        .addField("Closed By", interaction.user.tag)
-        .addField("Reason", reason);
-      const logEmbed = new Discord.MessageEmbed()
-        .setTitle(supportbot.TicketLog_Title)
-        .setColor(supportbot.EmbedColour)
-        .setFooter(supportbot.EmbedFooter)
         .addField(
           "Ticket",
           `${interaction.channel.name} (${interaction.channel.id})`
         )
         .addField(
           "User",
-          `${tUser.username}#${tUser.discriminator} (${tUser.id})`
+          `${tUser?.username || "N/A"}#${tUser?.discriminator || "N/A"} (${
+            tUser?.id || ticket.user
+          })`
         )
         .addField("Closed By", interaction.user.tag)
         .addField("Reason", reason);
-      let msgs = await interaction.channel.messages.fetch();
+      const logEmbed = new Discord.MessageEmbed()
+        .setTitle(supportbot.TicketLog_Title)
+        .setColor(supportbot.EmbedColour)
+        .setFooter({
+          text: supportbot.EmbedFooter,
+          iconURL: interaction.user.displayAvatarURL(),
+        })
+        .addField(
+          "Ticket",
+          `${interaction.channel.name} (${interaction.channel.id})`
+        )
+        .addField(
+          "User",
+          `${tUser?.username || "N/A"}#${tUser?.discriminator || "N/A"} (${
+            tUser?.id || ticket.user
+          })`
+        )
+        .addField("Closed By", interaction.user.tag)
+        .addField("Reason", reason);
+      let msgs = await interaction.channel.messages.fetch({ limit: 100 });
       let html = "";
 
       msgs = msgs.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
@@ -141,11 +154,11 @@ module.exports = new Command({
           html += `-----<br><br>`;
         }
       });
-
+      if (!(supportbot.DisableTicketLogChannel)) {
-      await logChannel.send({ embeds: [logEmbed] }).catch((err) => {
+        await logChannel.send({ embeds: [logEmbed] }).catch((err) => {
-        console.error(err);
+          console.error(err);
-      });
+        });
-
+      }
       let file = new Discord.MessageAttachment(
         Buffer.from(html),
         `${interaction.channel.name}.html`
@@ -155,18 +168,24 @@ module.exports = new Command({
         .catch(async (err) => {
           console.error(err);
         });
-      await tUser
+
-        .send({ embeds: [transcriptEmbed], files: [file] })
+      if (supportbot.DMTranscripts) {
+
+        await tUser
+        ?.send({ embeds: [transcriptEmbed], files: [file] })
         .catch(async (err) => {
           console.error(err);
         });
       if (ticket.subUsers) {
         ticket.subUsers.forEach(async (subUser) => {
-          interaction.client.users.cache
+          await interaction.client.users.cache
             .get(subUser)
-            .send({ embeds: [transcriptEmbed], files: [file] });
+            ?.send({ embeds: [transcriptEmbed], files: [file] });
         });
       }
+
+      }
+
       await interaction.channel.delete().catch(async (error) => {
         console.error(error);
         if (error.code !== Discord.Constants.APIErrors.UNKNOWN_CHANNEL) {

Commands/embed.js

@@ -20,18 +20,49 @@ module.exports = new Command({
       name: "title",
       description: "Embed Title",
       type: "STRING",
+      required: true,
     },
-
     {
       name: "message",
       description: "Embed Message",
       type: "STRING",
+      required: true,
+    },
+    {
+      name: "color",
+      description: "Embed HEX Color",
+      type: "STRING",
+      required: false,
+    },
+    {
+      name: "fieldtitle",
+      description: "Add an additional Embed Field",
+      type: "STRING",
+      required: false,
+    },
+    {
+      name: "fieldcontent",
+      description: "Add an additional Embed Field",
+      type: "STRING",
+      required: false,
+    },
+    {
+      name: "thumbnail",
+      description: "Embed Thumbnail URL",
+      type: "STRING",
+      required: false,
+    },
+    {
+      name: "image",
+      description: "Embed Image URL",
+      type: "STRING",
+      required: false,
     },
   ],
   permissions: ["SEND_MESSAGES"],
 
   async run(interaction) {
-    const { getRole, getChannel, getCategory } = interaction.client;
+    const { getRole } = interaction.client;
     let SupportStaff = await getRole(supportbot.Staff, interaction.guild);
     let Admin = await getRole(supportbot.Admin, interaction.guild);
 
@@ -52,10 +83,19 @@ module.exports = new Command({
     ) {
       const EmbedTitle = interaction.options.getString("title");
       const EmbedSubject = interaction.options.getString("message");
+      const EmbedColour = interaction.options.getString("color");
+      const EmbedThumbnail = interaction.options.getString("thumbnail");
+      const EmbedImage = interaction.options.getString("image");
+      const EmbedFieldContent = interaction.options.getString("fieldcontent");
+      const EmbedFieldTitle = interaction.options.getString("fieldtitle");
 
       const EmbedMsg = new Discord.MessageEmbed()
         .setTitle(EmbedTitle)
-        .setDescription(EmbedSubject);
+        .setDescription(EmbedSubject)
+        .setColor(EmbedColour)
+        .setThumbnail(EmbedThumbnail)
+        .setImage(EmbedImage)
+        if (EmbedFieldTitle && EmbedFieldContent) { EmbedMsg.addField(EmbedFieldTitle, EmbedFieldContent) };
 
       interaction.reply({
         embeds: [EmbedMsg],

Commands/help.js

@@ -12,12 +12,6 @@ const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 
 const Command = require("../Structures/Command.js");
 
-async function asyncForEach(array, callback) {
-  for (let index = 0; index < array.length; index++) {
-    await callback(array[index], index, array);
-  }
-}
-
 module.exports = new Command({
   name: cmdconfig.HelpCommand,
   description: cmdconfig.HelpCommandDesc,
@@ -25,7 +19,7 @@ module.exports = new Command({
   permissions: ["SEND_MESSAGES"],
 
   async run(interaction) {
-    const { getRole, getChannel, getCategory } = interaction.client;
+    const { getRole } = interaction.client;
     let SupportStaff = await getRole(supportbot.Staff, interaction.guild);
     let Admin = await getRole(supportbot.Admin, interaction.guild);
     if (!SupportStaff || !Admin)
@@ -37,6 +31,11 @@ module.exports = new Command({
     botCommands += `**/${cmdconfig.HelpCommand}** ${cmdconfig.HelpCommandDesc}\n`;
     botCommands += `**/${cmdconfig.InfoCommand}** ${cmdconfig.InfoCommandDesc}\n`;
     botCommands += `**/${cmdconfig.PingCommand}** ${cmdconfig.PingCommandDesc}\n`;
+    botCommands += `**/${cmdconfig.UserInfoCommand}** ${cmdconfig.UserInfoCommandDesc}\n`;
+
+    if (supportbot.DisableSuggestions === false) {
+      botCommands += `**/${cmdconfig.SuggestCommand}** ${cmdconfig.SuggestCommandDesc}\n`;
+    }
 
     let ticketCommands = "";
     ticketCommands += `**/${cmdconfig.OpenTicket}** ${cmdconfig.OpenTicketDesc}\n`;
@@ -45,6 +44,8 @@ module.exports = new Command({
     let staffCommands = "";
     staffCommands += `**/${cmdconfig.TicketAdd}** ${cmdconfig.TicketAddDesc}\n`;
     staffCommands += `**/${cmdconfig.TicketRemove}** ${cmdconfig.TicketRemoveDesc}\n`;
+    staffCommands += `**/${cmdconfig.UserInfoCommand}** ${cmdconfig.UserInfoCommandDesc}\n`;
+    staffCommands += `**/${cmdconfig.TranslateCommand}** ${cmdconfig.TranslateCommandDesc}\n`;
 
     const HelpEmbed1 = new Discord.MessageEmbed()
       .setTitle(supportbot.Name + " Commands")
@@ -64,7 +65,10 @@ module.exports = new Command({
       )
 
       .setColor(supportbot.EmbedColour)
-      .setFooter(supportbot.EmbedFooter, interaction.user.displayAvatarURL());
+      .setFooter({
+        text: supportbot.EmbedFooter,
+        iconURL: interaction.user.displayAvatarURL(),
+      });
 
     if (
       interaction.member.roles.cache.has(SupportStaff.id) ||
@@ -77,16 +81,9 @@ module.exports = new Command({
       });
     }
 
-    if (supportbot.SendHelpPage === "dm") {
-      interaction.user.reply({
-        embeds: [HelpEmbed1],
-      });
-    }
-
-    if (supportbot.SendHelpPage === "channel") {
       interaction.reply({
+        ephemeral: true,
         embeds: [HelpEmbed1],
       });
-    }
   },
 });

Commands/remove.js

@@ -12,12 +12,6 @@ const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 
 const Command = require("../Structures/Command.js");
 
-async function asyncForEach(array, callback) {
-  for (let index = 0; index < array.length; index++) {
-    await callback(array[index], index, array);
-  }
-}
-
 module.exports = new Command({
   name: cmdconfig.TicketRemove,
   description: cmdconfig.TicketRemoveDesc,
@@ -32,7 +26,7 @@ module.exports = new Command({
   permissions: ["SEND_MESSAGES"],
 
   async run(interaction) {
-    const { getRole, getChannel, getCategory } = interaction.client;
+    const { getRole } = interaction.client;
     let Staff = await getRole(supportbot.Staff, interaction.guild);
     let Admin = await getRole(supportbot.Admin, interaction.guild);
     if (!Staff || !Admin)
@@ -56,14 +50,14 @@ module.exports = new Command({
       fs.readFileSync("./Data/TicketData.json", "utf8")
     );
     let ticket = await TicketData.tickets.findIndex(
-      (t) => t.id == interaction.channel.id
+      (t) => t.id === interaction.channel.id
     );
-    if (ticket == -1) {
+    if (ticket === -1) {
       const Exists = new Discord.MessageEmbed()
         .setTitle("No Ticket Found!")
-        .setDescription(`${supportbot.NoValidTicket}`)
+        .setDescription(supportbot.NoValidTicket)
         .setColor(supportbot.WarningColour);
-      return interaction.reply({ embeds: [Exists] });
+      return interaction.reply({ ephemeral: true, embeds: [Exists] });
     }
 
     let uMember = interaction.options.getUser("user");
@@ -74,9 +68,9 @@ module.exports = new Command({
       )
       .setColor(supportbot.ErrorColour);
 
-    if (!uMember) return interaction.reply({ embeds: [UserNotExist] });
+    if (!uMember) return interaction.reply({ ephemeral: true, embeds: [UserNotExist] });
 
-    interaction.channel.permissionOverwrites.edit(uMember.id, {
+    await interaction.channel.permissionOverwrites.edit(uMember.id, {
       VIEW_CHANNEL: false,
     });
 
@@ -88,7 +82,7 @@ module.exports = new Command({
     interaction.reply({ embeds: [Complete] });
     TicketData.tickets[ticket].subUsers = TicketData.tickets[
       ticket
-    ].subUsers.filter((u) => u != uMember.id);
+    ].subUsers.filter((u) => u !== uMember.id);
     fs.writeFileSync(
       "./Data/TicketData.json",
       JSON.stringify(TicketData, null, 4),

Commands/suggest.js

@@ -1,5 +1,5 @@
 // SupportBot | Emerald Services
-// Ping Command
+// Suggest Command
 
 const fs = require("fs");
 
@@ -20,12 +20,13 @@ module.exports = new Command({
       name: "suggestion",
       description: "Create a Suggestion",
       type: "STRING",
+      required: true,
     },
   ],
   permissions: ["SEND_MESSAGES"],
 
   async run(interaction) {
-    const { getRole, getChannel, getCategory } = interaction.client;
+    const { getChannel } = interaction.client;
     const suggestChannel = await getChannel(
       supportbot.SuggestionChannel,
       interaction.guild
@@ -33,7 +34,7 @@ module.exports = new Command({
 
     const NoChannel = new Discord.MessageEmbed()
       .setTitle("Missing Channel!")
-      .setDescription(`${supportbot.InvalidChannel}`)
+      .setDescription(supportbot.InvalidChannel)
       .setColor(supportbot.ErrorColour);
 
     if (!suggestChannel) return interaction.reply({ embeds: [NoChannel] });
@@ -44,13 +45,26 @@ module.exports = new Command({
       .addField("Suggestion", suggestion, true)
       .addField("From", `<@${interaction.user.id}>`)
       .setThumbnail(interaction.user.displayAvatarURL())
-      .setFooter(supportbot.EmbedFooter, interaction.user.displayAvatarURL())
+      .setFooter({
+        text: supportbot.EmbedFooter,
+        iconURL: interaction.user.displayAvatarURL(),
+      })
       .setColor(supportbot.EmbedColour);
 
     const suggestionMsg = await suggestChannel.send({ embeds: [SuggestEmbed] });
     if (supportbot.SuggestionUpvote && supportbot.SuggestionDownvote) {
-      suggestionMsg.react(supportbot.SuggestionUpvote);
+      await suggestionMsg.react(supportbot.SuggestionUpvote);
-      suggestionMsg.react(supportbot.SuggestionDownvote);
+      await suggestionMsg.react(supportbot.SuggestionDownvote);
+
+      if (supportbot.SuggestionThreads) {
+        await suggestionMsg.startThread({
+              name: `Suggestion-releated Thread`,
+              autoArchiveDuration: 60,
+              type: 'GUILD_PUBLIC_THREAD',
+              reason: 'Suggestion-releated thread',
+          })
+    
+        }
     }
 
     const Submitted = new Discord.MessageEmbed()
@@ -61,6 +75,10 @@ module.exports = new Command({
       .addField("Sent to:", `<#${suggestChannel.id}>`)
       .setColor(supportbot.SuccessColour);
 
-    return interaction.reply({ embeds: [Submitted] });
+    return interaction.reply({ 
+      ephemeral: true, 
+      embeds: [Submitted] 
+    })
+    
   },
 });

Commands/ticket.js

@@ -31,15 +31,22 @@ module.exports = new Command({
   permissions: ["SEND_MESSAGES"],
 
   async run(interaction) {
+    let disableCommand = true;
+    if (interaction.isCommand() && disableCommand)
+      return interaction.reply({
+        content: "This command is disabled",
+        ephemeral: true,
+      });
+    let department = interaction.customId?.split("-")[1] || null;
     let TicketData = await JSON.parse(
       fs.readFileSync("./Data/TicketData.json", "utf8")
     );
-    const { getRole, getChannel, getCategory } = interaction.client;
+    const { getRole, getCategory } = interaction.client;
     let User = interaction.guild.members.cache.get(interaction.user.id);
 
     if (
       supportbot.MaxAllowedTickets &&
-      TicketData.tickets.filter((t) => t.user == interaction.user.id && t.open)
+      TicketData.tickets.filter((t) => t.user === interaction.user.id && t.open)
         .length >= supportbot.MaxAllowedTickets
     ) {
       return interaction.reply({
@@ -73,39 +80,29 @@ module.exports = new Command({
 
     const TicketExists = new MessageEmbed()
       .setTitle("Ticket Exists!")
-      .setDescription(`${supportbot.TicketExists}`)
+      .setDescription(supportbot.TicketExists);
-      .setColor(supportbot.WarningColour);
 
     if (
-      await interaction.guild.channels.cache.find((ticketChannel) => {
+      await interaction.guild.channels.cache.find(
-        ticketChannel.name === `${supportbot.TicketPrefix}${ticketNumberID}`;
+        (ticketChannel) =>
-      })
+          ticketChannel.name === `${supportbot.TicketPrefix}${ticketNumberID}`
+      )
     ) {
-      return await interaction.reply({ embeds: [TicketExists] });
+      return await interaction.reply({
+        embeds: [TicketExists],
+        ephemeral: true,
+      });
     }
     const Staff = await getRole(supportbot.Staff, interaction.guild);
     const Admin = await getRole(supportbot.Admin, interaction.guild);
-    const DeptRole1 = await getRole(
+    if (!Staff || !Admin)
-      supportbot.DepartmentRole_1,
-      interaction.guild
-    );
-    const DeptRole2 = await getRole(
-      supportbot.DepartmentRole_2,
-      interaction.guild
-    );
-    const DeptRole3 = await getRole(
-      supportbot.DepartmentRole_3,
-      interaction.guild
-    );
-    if (!Staff || !Admin || !DeptRole1 || !DeptRole2 || !DeptRole3)
       return interaction.reply({
         content:
           "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
         ephemeral: true,
       });
-    const Author = interaction.user;
     let TicketCategory = await getCategory(
-      supportbot.TicketCategory,
+      supportbot.Departments[department].category,
       interaction.guild
     );
     const ticketChannel = await interaction.guild.channels.create(
@@ -119,9 +116,8 @@ module.exports = new Command({
             allow: [Permissions.FLAGS.VIEW_CHANNEL],
           },
           {
-            id: Author.id,
+            id: interaction.user.id,
             allow: [Permissions.FLAGS.VIEW_CHANNEL],
-            deny: [Permissions.FLAGS.SEND_MESSAGES],
           },
           {
             id: interaction.guild.id,
@@ -130,15 +126,20 @@ module.exports = new Command({
         ],
       }
     );
-    if (supportbot.AllowStaff) {
+    if (supportbot.AllowAllStaff) {
-      ticketChannel.permissionOverwrites.edit(Staff.id, {
+      await ticketChannel.permissionOverwrites.edit(Staff.id, {
         VIEW_CHANNEL: true,
       });
     }
+    if (!department) {
+      await ticketChannel.permissionOverwrites.edit(interaction.user.id, {
+        SEND_MESSAGES: false,
+      });
+    }
     await TicketData.tickets.push({
       id: ticketChannel.id,
       name: ticketChannel.name,
-      user: Author.id,
+      user: interaction.user.id,
       number: ticketNumberID,
       reason: TicketSubject,
       open: true,
@@ -182,23 +183,23 @@ module.exports = new Command({
       .setColor(supportbot.EmbedColour);
 
     if (supportbot.TicketSubject === "embed") {
-      if (TicketSubject != "No Reason Provided.") {
+      if (TicketSubject !== "No Reason Provided.") {
         TicketMessage.addFields({ name: "Reason", value: TicketSubject });
       }
     }
 
     if (supportbot.TicketSubject === "description") {
-      if (TicketSubject != "No Reason Provided.") {
+      if (TicketSubject !== "No Reason Provided.") {
         await ticketChannel.setTopic(
           `Reason: ${TicketSubject}  -  User ID: ${interaction.user.id}  -  Ticket: ${ticketChannel.name}`
         );
       }
     }
 
-    if (supportbot.TicketDepartments) {
+    if (!department) {
       TicketMessage.addFields({
         name: "Departments",
-        value: ` **${supportbot.DepartmentTitle_1}**\n **${supportbot.DepartmentTitle_2}**\n **${supportbot.DepartmentTitle_3}**`,
+        value: ` **${supportbot.Departments.map((X) => X.title).join("\n")}**`,
       });
     }
     const CloseButton = new MessageButton()
@@ -214,33 +215,16 @@ module.exports = new Command({
       .setEmoji(supportbot.TicketLockEmoji);
 
     const row2 = new MessageActionRow().addComponents(CloseButton, LockButton);
-
+    if (!department) {
-    if (supportbot.TicketDepartments) {
       try {
-        const Department1Button = new MessageButton()
+        let buttons = await supportbot.Departments.map((x) =>
-          .setCustomId("Department1")
+          new MessageButton()
-          .setLabel(supportbot.DepartmentTitle_1)
+            .setCustomId("Department" + supportbot.Departments.indexOf(x))
-          .setStyle(supportbot.TicketDept1Colour)
+            .setLabel(x.title)
-          .setEmoji(supportbot.TicketDept1Emoji);
+            .setStyle(x.color)
-
+            .setEmoji(x.emoji)
-        const Department2Button = new MessageButton()
-          .setCustomId("Department2")
-          .setLabel(supportbot.DepartmentTitle_2)
-          .setStyle(supportbot.TicketDept2Colour)
-          .setEmoji(supportbot.TicketDept2Emoji);
-
-        const Department3Button = new MessageButton()
-          .setCustomId("Department3")
-          .setLabel(supportbot.DepartmentTitle_3)
-          .setStyle(supportbot.TicketDept3Colour)
-          .setEmoji(supportbot.TicketDept3Emoji);
-
-        const row = new MessageActionRow().addComponents(
-          Department1Button,
-          Department2Button,
-          Department3Button
         );
-
+        const row = new MessageActionRow().addComponents(buttons);
         const m = await ticketChannel.send({
           embeds: [TicketMessage],
           components: [row],
@@ -256,13 +240,13 @@ module.exports = new Command({
             time: supportbot.Timeout * 60000,
           });
         } catch (e) {
-          if (e.code == "INTERACTION_COLLECTOR_ERROR") {
+          if (e.code === "INTERACTION_COLLECTOR_ERROR") {
             try {
               TicketData = await JSON.parse(
                 fs.readFileSync("./Data/TicketData.json", "utf8")
               );
               let ticket = await TicketData.tickets.findIndex(
-                (t) => t.id == ticketChannel.id
+                (t) => t.id === ticketChannel.id
               );
               TicketData.tickets[ticket].open = false;
               fs.writeFileSync(
@@ -279,25 +263,14 @@ module.exports = new Command({
             return await ticketChannel.delete();
           }
         }
-        let role;
+        let num = collector.customId.split("Department")[1];
-        let title;
+        let role = getRole(supportbot.Departments[num].role, interaction.guild);
-        if (collector.customId === "Department1") {
+        let title = supportbot.Departments[num].title;
-          role = DeptRole1;
-          title = supportbot.DepartmentTitle_1;
-        }
-        if (collector.customId === "Department2") {
-          role = DeptRole2;
-          title = supportbot.DepartmentTitle_2;
-        }
-        if (collector.customId === "Department3") {
-          role = DeptRole3;
-          title = supportbot.DepartmentTitle_3;
-        }
 
-        ticketChannel.permissionOverwrites.edit(role.id, {
+        await ticketChannel.permissionOverwrites.edit(role.id, {
           VIEW_CHANNEL: true,
         });
-        ticketChannel.permissionOverwrites.edit(Author.id, {
+        await ticketChannel.permissionOverwrites.edit(interaction.user.id, {
           SEND_MESSAGES: true,
         });
 
@@ -319,7 +292,38 @@ module.exports = new Command({
         });
       } catch (error) {}
     } else {
-      await ticketChannel.send({ embeds: [TicketMessage], components: [row2] });
+      await ticketChannel.send({
+        embeds: [TicketMessage],
+        components: [row2],
+      });
+      if (department) {
+        let role = await getRole(
+          supportbot.Departments[department].role,
+          interaction.guild
+        );
+        let title = supportbot.Departments[department].title;
+        await ticketChannel.permissionOverwrites.edit(role.id, {
+          VIEW_CHANNEL: true,
+        });
+        let TicketCat = await getCategory(
+          supportbot.Departments[department].category,
+          interaction.guild
+        );
+        await ticketChannel.setParent(TicketCat.id, { lockPermissions: false });
+        if (supportbot.AllowThanksForReachingOutMessage) {
+          await ticketChannel.send({
+            embeds: [
+              {
+                description: `> Thank for reaching out to the **${title} Department**. Please provide us information regarding your query.`,
+                color: supportbot.EmbedColour,
+              },
+            ],
+          });
+        }
+      }
+      if (supportbot.AllowTicketMentions) {
+        await ticketChannel.send(supportbot.TicketRoleMention);
+      }
     }
   },
 });

Commands/translate.js

@@ -0,0 +1,108 @@
+// SupportBot | Emerald Services
+// Translate Command
+
+const fs = require("fs");
+
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+const cmdconfig = yaml.load(
+  fs.readFileSync("./Configs/commands.yml", "utf8")
+  );
+
+const Command = require("../Structures/Command.js");
+const translate = require("@vitalets/google-translate-api");
+
+module.exports = new Command({
+  name: cmdconfig.TranslateCommand, // Name of command
+  description: cmdconfig.TranslateCommandDesc, // Description of command
+  options: [
+    {
+      type: "STRING",
+      name: "language",
+      description: "A 2 letter language code",
+      required: true,
+    },
+    {
+      type: "STRING",
+      name: "text",
+      description: "The text to translate",
+      required: true,
+    }, // The input text for the translation
+  ],
+  permissions: ["SEND_MESSAGES"], // The permission the user/role at least requires
+
+  async run(interaction) {
+
+    const { getRole } = interaction.client;
+    let SupportStaff = await getRole(supportbot.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Admin, interaction.guild);
+      if (!SupportStaff || !Admin)
+        return interaction.reply(
+          "Some roles seem to be missing!\nPlease check the error logs."
+        );
+
+    const NoPerms = new Discord.MessageEmbed()
+      .setTitle("Invalid Permissions!")
+      .setDescription(
+        `${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``
+      )
+      .setColor(supportbot.WarningColour);
+
+    if (
+      !interaction.member.roles.cache.has(SupportStaff.id) &&
+      !interaction.member.roles.cache.has(Admin.id)
+    )
+      return interaction.reply({ embeds: [NoPerms] });
+
+    const { getChannel } = interaction.client;
+    let lang = interaction.options.getString("language"); // Grab choice of language code by user
+    let url = "https://www.science.co.il/language/Codes.php"; // URL to all available language codes
+    let text = await interaction.options.getString("text"); // Grab the text to translate by the user
+    let translatelog = await getChannel(
+      supportbot.TranslateLogChannel,
+      interaction.guild
+    ); // Grab the set logging channel for translations
+
+
+    // Return message if user has provided an invalid language code
+    const result = await translate(text, { to: lang }).catch(async (err) => {
+      if (err && err.code == 400) {
+        await interaction.reply({
+          embeds: [
+            new Discord.MessageEmbed()
+              .setColor(supportbot.WarningColour)
+              .setTitle("Valid Language Codes")
+              .setURL(url)
+              .setDescription(
+                "Click the title to see which 2 letter language codes are valid."
+              ),
+          ],
+          ephemeral: true,
+        });
+      }
+    });
+    if (!result) return;
+
+    // Embed containing language code, original text and translated text
+    let transembed = new Discord.MessageEmbed()
+      .setAuthor({ name: interaction.user.tag, iconURL: interaction.user.displayAvatarURL({ dynamic: true }) })
+      .setColor(supportbot.SuccessColour)
+      .setDescription(`**Translation to ${lang}**`)
+      .addFields(
+        { name: "Original text", value: text },
+        { name: "Translated text", value: result.text },
+      )
+      .setFooter({ text: `Author: ${interaction.user.id}` })
+      .setTimestamp();
+
+    // Send embed [transembed] with translated message to channel
+    await interaction.reply({ embeds: [transembed] });
+
+    // Send embed [transembed] to logging channel
+    await translatelog.send({ embeds: [transembed] });
+  },
+  
+})

Commands/userinfo.js

@@ -0,0 +1,127 @@
+// SupportBot | Emerald Services
+// User Info Command
+
+const fs = require("fs");
+const moment = require("moment");
+
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+const cmdconfig = yaml.load(
+    fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+
+const Command = require("../Structures/Command.js");
+
+module.exports =   new Command({
+    name: cmdconfig.UserInfoCommand, // Name of command
+    description: cmdconfig.UserInfoCommandDesc, // Description of command
+    options: [
+      {
+        type: "USER",
+        name: "user",
+        description: "The user you want to get info about.",
+        required: true,
+      }, // The user input
+    ],
+    permissions: ["SEND_MESSAGES"], // The permission the user/role at least requires
+
+    async run(interaction) {
+        const { getRole } = interaction.client;
+        let SupportStaff = await getRole(supportbot.Staff, interaction.guild);
+        let Admin = await getRole(supportbot.Admin, interaction.guild);
+            if (!SupportStaff || !Admin)
+            return interaction.reply(
+                "Some roles seem to be missing!\nPlease check the error logs."
+            );
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(
+            `${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``
+            )
+            .setColor(supportbot.WarningColour);
+
+        if (
+            !interaction.member.roles.cache.has(SupportStaff.id) &&
+            !interaction.member.roles.cache.has(Admin.id)
+        )
+          return interaction.reply({ embeds: [NoPerms] });
+
+        let user = await interaction.options.getUser("user") || interaction.author; // Grab the mentioned user
+        let member = await interaction.guild.members.cache.get(user.id) // Check for user and his ID
+
+        const UserNotExist = new Discord.MessageEmbed()
+          .setTitle("User Not Found!")
+          .setDescription(
+            `${supportbot.UserNotFound}\n\nTry Again:\`/${cmdconfig.UserInfoCommand} <@!User_ID> or @User\``
+          )
+          .setColor(supportbot.ErrorColour);
+        
+        if (!user) return interaction.reply({ embeds: [UserNotExist] });
+
+        // Flags a user/bot can have
+        const flags = {
+          DISCORD_EMPLOYEE: 'Discord Employee',
+          DISCORD_PARTNER: 'Discord Partner',
+          BUGHUNTER_LEVEL_1: 'Bug Hunter (Level 1)',
+          BUGHUNTER_LEVEL_2: 'Bug Hunter (Level 2)',
+          HYPESQUAD_EVENTS: 'HypeSquad Events',
+          HOUSE_BRAVERY: 'House of Bravery',
+          HOUSE_BRILLIANCE: 'House of Brilliance',
+          HOUSE_BALANCE: 'House of Balance',
+          EARLY_SUPPORTER: 'Early Supporter',
+          TEAM_USER: 'Team User',
+          SYSTEM: 'System',
+          VERIFIED_BOT: 'Verified Bot',
+          VERIFIED_DEVELOPER: 'Verified Bot Developer'
+        };
+
+        // Status message with icon
+        let status = {
+            online: "🟢Online",
+            idle: "🟡Idle",
+            dnd: "🔴Do Not Disturb",
+            offline: "⚫Offline"
+        };
+
+        const userFlags = user.flags.toArray();
+
+         // Embed containing the userinfo
+        let userembed = new Discord.MessageEmbed()
+          .setTitle(`User Info for User: ${user.tag}`)
+          .setThumbnail(member.displayAvatarURL({ dynamic: true, size: 512 }))
+          .setColor(member.roles.highest.hexColor)
+          .addFields(
+            { name: "Name:", value: `${user.tag}\n<@${member.id}>`, inline: true },
+            { name: "ID:", value: `${member.id}`, inline: true },
+            { name: "Is Bot:", value: user.bot ? "Yes" : "No", inline: true },
+            { name: "House/Badge:", value: `${userFlags.length ? userFlags.map(flag => flags[flag]).join("\n") : "None"}`, inline: true },
+            { name: "Current Status:", value: `${status[member.presence ? member.presence.status : "offline"]}`, inline: true },
+            { name: "Avatar URL:", value: `[Click Here](${member.displayAvatarURL()})`, inline: true },
+            { name: "\u200b", value: "\u200b", inline: false}
+          )
+          .addFields(
+            { name: "Creation Date:", value: `${moment(user.createdAt).format("MMMM Do YYYY, h:mm:ss a")}\n> ${moment(user.createdAt).startOf("day").fromNow()}`, inline: true },
+            { name: "Joined Date:", value: `${moment(member.joinedAt).format("MMMM Do YYYY, h:mm:ss a")}\n> ${moment(member.joinedAt).startOf("day").fromNow()}`, inline: true },
+            { name: "Roles Total:", value: `${member.roles.cache.size -1}`, inline: false },
+            { name: "Highest Role:", value: `${member.roles.highest.id === interaction.guild.id ? "None" : member.roles.highest.toString()}`, inline: true },
+            { name: "Roles:", value: `${member.roles.cache.map(r => r).join(" ").replace("@everyone", " ") || "None"}`, inline: false },
+          )
+          .setFooter({ text: supportbot.EmbedFooter })
+          .setTimestamp();
+
+        // Send embed [userembed]
+        await interaction.reply({ embeds: [userembed] }).catch((err) => console.error("An error has occured: ", err));
+
+    },
+  })
+
+/**
+ * @INFO
+ * UserInfo command by Sypher#3415 | 321332200668790786
+ * @INFO
+ * Solely created for SupportBot | https://github.com/Emerald-Services/SupportBot/
+ **/

Configs/commands.yml

@@ -14,6 +14,7 @@
 #   Command Name Configuration
 # -------------------------------
 
+Blacklist: "blacklist"
 TicketAdd: "add"
 TicketRemove: "remove"
 OpenTicket: "ticket"
@@ -23,13 +24,17 @@ PingCommand: "ping"
 HelpCommand: "help"
 EmbedCommand: "embed"
 SuggestCommand: "suggest"
+TranslateCommand: "translate"
+UserInfoCommand: "userinfo"
 
 # ---------------------------------------
 #   Command Description Configuration
 # ---------------------------------------
 
+BlacklistDesc: "Blacklist a user from creating Tickets."
 TicketAddDesc: "Add a user to a support ticket."
 TicketRemoveDesc: "Remove a user from a support ticket."
+TranslateCommandDesc: "Translates the language provided, along with the abbreviation (2 char) long language code"
 OpenTicketDesc: "Open a new support ticket."
 CloseTicketDesc: "Close your support ticket."
 InfoCommandDesc: "Get information about the brand."
@@ -37,3 +42,4 @@ PingCommandDesc: "Pong!"
 HelpCommandDesc: "Get a list of all the commands."
 EmbedCommandDesc: "Send a message as an embed."
 SuggestCommandDesc: "Suggest a feature for the server."
+UserInfoCommandDesc: "Get info about a user."

Configs/supportbot.yml

@@ -10,22 +10,20 @@
 #           Discord Support: https://emeraldsrv.dev/discord
 #           Community Resources: https://emeraldsrv.dev/resources
 
-SupportBot_Version: "7.4.0"
+SupportBot_Version: "v7.7"
 
 # -------------------------
 #   General Configuration
 # -------------------------
 
 Name: "SupportBot"
-Token: "BOT_TOKEN"
+Token: "BOT_TOKEN HTTPS://DISCORD.COM/DEVELOPERS"
-# Guild ID Ex: 123456789123456789
-Guild: ""
 
 # -------------------------
 #  Activity Configuration
 # -------------------------
 
-BotActivity: "Need Help? /ticket"
+BotActivity: "Here to help!"
 
 StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
 # Set The ActivityType to "STREAMING" for a streaming status!
@@ -38,40 +36,73 @@ ActivityType: "PLAYING"
 # -------------------------
 
 EmbedColour: "#f74343"
-EmbedFooter: "SupportBot | An Advanced Ticket System"
+EmbedFooter: "SupportBot | Developed by Emerald Services"
 
 ErrorColour: "#d12519"
 SuccessColour: "#04b545"
 WarningColour: "#fca117"
 
-# -------------------------
-#  Information Configuration
-# -------------------------
-
-InfoTitle: "Information"
-AboutMe: "Hi, I'm SupportBot an advanced discord ticket bot with 100% customization! [Download](https://emeraldsrv.dev/download)"
-
-InfoButtonText: "Visit Site"
-InfoURL: "https://emeraldsrv.dev"
-InfoColour: "#f74343"
-
-# -------------------------
-#  Help Configuration
-# -------------------------
-
-SendHelpPage: "channel" # Set to channel or dm
-
 # -------------------------
 #  Role Configuration
 # -------------------------
 
 AutoRole: true
-AutoRole_Role: "Member"
+JoinRole: "Member"
 
 Staff: "Staff"
 Admin: "Admin"
 TicketBlackListRole: "Blacklisted"
 
+# ----------------------------
+#  Join/Leave Configuration
+# ----------------------------
+
+Welcome: true
+  # set to false to disable joining logs
+
+WelcomeChannel: "join-leave-logs"
+WelcomeColour: "#f74343"
+WelcomeTitle: "User Joined!"
+WelcomeMessage: "%joined_user% has joined the server!"
+  # Available Placeholders:
+  # %joined_user% - Mentions the user who joined
+
+EmbedWelcomeImage: true
+EmbedWelcomeImageURL: "https://media.discordapp.net/attachments/958247876344025108/986777740738986094/unknown.png"
+
+EmbedWelcomeThumbnail: "BOT" 
+  # "USER" will display the user's profile picture.
+  # "BOT" will display the bot's profile picture.
+  # false to disable
+
+Leave: true
+  # set to false to disable leaving logs
+
+LeaveChannel: "join-leave-logs"
+LeaveColour: "#f74343"
+LeaveTitle: "User Left!"
+LeaveMessage: "%joined_user% has left the server!"
+  # Available Placeholders:
+  # %joined_user% - Mentions the user who joined
+
+EmbedLeaveImage: true
+EmbedLeaveImageURL: "https://cdn.discordapp.com/attachments/958247876344025108/986778170223120384/unknown.png"
+
+EmbedLeaveThumbnail: false 
+  # "USER" will display the user's profile picture.
+  # "BOT" will display the bot's profile picture.
+  # false to disable
+
+# -------------------------
+#  Information Configuration
+# -------------------------
+
+InfoTitle: "Information"
+
+InfoButtonText: "Visit Site"
+InfoURL: "https://emeraldsrv.dev"
+InfoColour: "#f74343"
+
 # ----------------------------
 #  Suggestions Configuration
 # ----------------------------
@@ -80,29 +111,49 @@ SuggestionChannel: "suggestions"
 SuggestionUpvote: "✅"
 SuggestionDownvote: "❌"
 
+SuggestionThreads: true
+# set to false to disable threads being created from suggestions.
+
+DisableSuggestions: false
+# Set to true to disable the suggestions feature.
+
+# -------------------------
+#  Translate Configuration
+# -------------------------
+
+TranslateLogChannel: "translations-log"
+
 # -------------------------
 #  Tickets Configuration
 # -------------------------
 
-TicketCategory: "Tickets"
 TicketPrefix: "ticket-" # The prefix for ticket channel names
 
-TicketLog: "logs"
+TicketLog: "ticket-data"
-TranscriptLog: "transcripts"
+TranscriptLog: "ticket-data"
 
+DMTranscripts: true
 TranscriptTitle: "Ticket Transcript"
 TicketLog_Title: "Ticket Closed"
 TicketBlackListMessage: "You are not allowed to open a ticket"
+TicketRoleMention: "@here"
+# To ping a role: <@ROLE_ID>
 
 MaxAllowedTickets: 2
 
 TicketSubject: "description"
-# "description" will displays the ticket reason within the channel description
+# "description" will display the ticket reason within the channel description
-# "embed" will displays the ticket reason within the ticket embed
+# "embed" will display the ticket reason within the ticket embed
 
 AllowTicketMentions: true
 # Set to true to allow the ticket to mention the author and the support team.
-# Set to false to dis-allow mentions within tickets.
+# Set false to dis-allow mentions within tickets.
+
+AllowThanksForReachingOutMessage: true 
+# Set to true to allow the "Thanks for reaching out Message" to be sent when the ticket is created
+DisableTicketLogChannel: false
+# Set to true to disable the requirement of the "TicketLog"
+# Set to true to also disable the ticket logs to be sent in the "TicketLogs" channel
 
 # --- Creation Config ---
 #      --- Start ---
@@ -124,15 +175,51 @@ TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%
 AddedUser: "👍 <@%user%> has been added to this ticket"
 RemovedUser: "👍 <@%user%> has been removed from this ticket"
 
-# --- Buttons Config ---
+# -------------------------
-#      --- Start ---
+#   Tickets Categories
+# -------------------------
+
+Timeout: 5
+
+# Set to true to allow all staff to access the ticket
+AllowAllStaff: false
+
+# Ticket roles are the roles that will be able to gain access to tickets depending on what department has been chosen.
+
+Departments:
+  - title: "Support"
+    role: "Staff"
+    color: "SECONDARY"
+    emoji: "1️⃣"
+    category: "Tickets"
+
+  - title: "Billing Support"
+    role: "Staff"
+    color: "SECONDARY"
+    emoji: "2️⃣"
+    category: "Tickets"
+
+  - title: "Admin Team"
+    role: "Admin"
+    color: "SECONDARY"
+    emoji: "3️⃣"
+    category: "Tickets"
+
+#  - title: "Other"
+#    role: "Staff"
+#    color: "SECONDARY"
+#    emoji: "3️⃣"
+#    category: "Tickets"
 
 # Discord Button Colour Selection
-# PRIMARY - Blue
+# PRIMARY - Blurple
 # SECONDARY - Grey
 # DANGER - Red
 # SUCCESS - Green
 
+# --- Buttons Config ---
+#      --- Start ---
+
 LockTicketCategory: "Archive"
 
 TicketCloseEmoji: "❌"
@@ -143,47 +230,23 @@ TicketCloseColour: "DANGER"
 TicketDeleteColour: "DANGER"
 TicketLockColour: "PRIMARY"
 
-TicketDept1Colour: "PRIMARY"
+# Discord Button Colour Selection
-TicketDept2Colour: "PRIMARY"
+# PRIMARY - Blue
-TicketDept3Colour: "PRIMARY"
+# SECONDARY - Grey
-
+# DANGER - Red
-TicketDept1Emoji: "1️⃣"
+# SUCCESS - Green
-TicketDept2Emoji: "2️⃣"
-TicketDept3Emoji: "3️⃣"
 
 TranscriptSavedMessage: "📝 **Transcript Saved!**"
 TicketLockMessage: "❌ **Ticket Locked!**"
 TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
 
-# --- Departments Config ---
-#     --- Start ---
-
-TicketDepartments: true
-# Delete the ticket if no department selected. TIME IN MINUTES
-Timeout: 5
-AllowStaff: true
-# If set to false users with the "Staff" role will not be able to view tickets
-# without a valid department role set below.
-
-# Set to false to allow "Staff" to see tickets whether its a department for them or not.
-
-DepartmentTitle_1: "General Support"
-DepartmentTitle_2: "Billing Support"
-DepartmentTitle_3: "Admin Team"
-# Ticket department title, This is the title for a ticket department to help users know what is available.
-
-DepartmentRole_1: "Support"
-DepartmentRole_2: "Support"
-DepartmentRole_3: "Admin"
-# Ticket roles are the roles that will be able to gain access to tickets depending on what department has been chosen.
-
 # --- Closing Config ---
 #    --- Start ---
 
 StaffOnly: true
 ClosingTicket: ":warning: You have requested to close your support ticket."
 ClosingConfirmation_Word: "confirm"
-CloseConfirmation: false
+CloseConfirmation: true
 
 # ---------------------------
 #  Error / Warning Messages

Configs/ticket-panel.yml

@@ -20,22 +20,15 @@ TicketPanel: true
 #   Ticket Panel Message Configuration
 # ----------------------------------------
 
-Channel: "create-ticket"
+Channel: "ticket-creation"
-ButtonEmoji: "📩"
-ButtonLabel: "Open Ticket"
-ButtonColour: "SUCCESS"
-# Colour Options:
-#   -> PRIMARY - Blurple
-#   -> SECONDARY - Grey
-#   -> SUCCESS - Green
-#   -> DANGER - Red
 
 PanelTitle: "Need Help? Create a Support Ticket."
+PanelColour: "#f74343"
 
 TicketPanel_Description: true
-TicketPanel_Thumbnail: false
+TicketPanel_Thumbnail: true
-TicketPanel_Image: false
+TicketPanel_Image: true
 
 PanelMessage: "Click the button to open a new support ticket."
 PanelThumbnail: "https://i.imgur.com/ieeZejl.png"
-PanelImage: "https://i.imgur.com/5NkcmDq.png"
+PanelImage: "https://i.imgur.com/5NkcmDq.png"

Data/TicketData.json

@@ -1,3 +1 @@
-{
+{"tickets": [{}]}
-  "tickets": []
-}

Data/ticket-panel-id.json

@@ -1,4 +1,4 @@
 {
-  "id": 0,
+    "id": 0,
-  "TicketPanelID": ""
+    "TicketPanelID": ""
-}
+}

Events/guildCreate.js

@@ -1,5 +1,5 @@
 const Event = require("../Structures/Event.js");
-module.exports = new Event("guildCreate", async (client, guild) => {
+module.exports = new Event("guildCreate", async (client) => {
   console.log(
     `\u001b[31m`,
     `${client.user.username} is not in the correct server set in your config. Please leave all other servers and restart the bot.`

Events/guildDelete.js

@@ -1,6 +1,6 @@
 const Event = require("../Structures/Event.js");
 
-module.exports = new Event("guildDelete", async (client, guild) => {
+module.exports = new Event("guildDelete", async (client) => {
   console.log(
     `\u001b[31m`,
     `${client.user.username} is not in the correct server set in your config. Please join the server and restart the bot.`

Events/guildMemberAdd.js

@@ -0,0 +1,46 @@
+
+const Discord = require('discord.js');
+const fs = require("fs");
+const Event = require("../Structures/Event.js");
+const yaml = require("js-yaml");
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+
+module.exports = new Event("guildMemberAdd", async (client, member, interaction, guild) => {
+
+    if (supportbot.Welcome) {
+        const WelcomeChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.WelcomeChannel)
+
+        const WelcomeEmbed = new Discord.MessageEmbed()
+            .setColor(supportbot.WelcomeColour)
+            .setTitle(supportbot.WelcomeTitle)
+            .setDescription(supportbot.WelcomeMessage.replace(/%joined_user%/g, member.user))
+            .setTimestamp();
+        
+            if (supportbot.EmbedWelcomeThumbnail === "BOT") {
+                WelcomeEmbed.setThumbnail(client.user.displayAvatarURL())
+            }
+    
+            if (supportbot.EmbedWelcomeThumbnail === "USER") {
+                WelcomeEmbed.setThumbnail(member.user.displayAvatarURL())
+            }
+    
+            if (supportbot.EmbedWelcomeImage) {
+                WelcomeEmbed.setImage(supportbot.EmbedWelcomeImageURL)
+            }
+    
+            WelcomeChannel.send({
+                embeds: [WelcomeEmbed]
+            })
+    
+            if (supportbot.AutoRole) {
+                var role = member.guild.roles.cache.find(role => role.name === supportbot.JoinRole);
+                member.roles.add(role);
+            } 
+    
+            console.log(`\u001b[32m`, `[+]`, `\u001b[33m`, `${member.user.username} joined the server!`)
+    
+    }
+
+});

Events/guildMemberRemove.js

@@ -0,0 +1,41 @@
+
+const Discord = require('discord.js');
+const fs = require("fs");
+const Event = require("../Structures/Event.js");
+const yaml = require("js-yaml");
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+
+module.exports = new Event("guildMemberRemove", async (client, member, interaction, guild) => {
+
+    if (supportbot.Leave) {
+        const LeaveChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.LeaveChannel)
+
+        const LeaveEmbed = new Discord.MessageEmbed()
+            .setColor(supportbot.LeaveColour)
+            .setTitle(supportbot.LeaveTitle)
+            .setDescription(supportbot.LeaveMessage.replace(/%joined_user%/g, member.user))
+            .setTimestamp();
+    
+            if (supportbot.EmbedLeaveThumbnail === "BOT") {
+                LeaveEmbed.setThumbnail(client.user.displayAvatarURL())
+            }
+    
+            if (supportbot.EmbedLeaveThumbnail === "USER") {
+                LeaveEmbed.setThumbnail(member.user.displayAvatarURL())
+            }
+    
+            if (supportbot.EmbedLeaveImage) {
+                LeaveEmbed.setImage(supportbot.EmbedLeaveImageURL)
+            }
+    
+            LeaveChannel.send({
+                embeds: [LeaveEmbed]
+            })
+    
+            console.log(`\u001b[31m`, `[-]`, `\u001b[33m`, `${member.user.username} joined the server!`)
+    }
+
+});
+

Events/interactionCreate.js

@@ -15,7 +15,7 @@ const Event = require("../Structures/Event.js");
 module.exports = new Event("interactionCreate", async (client, interaction) => {
   if (interaction.isCommand()) {
     const command = client.commands.find(
-      (cmd) => cmd.name.toLowerCase() == interaction.commandName
+      (cmd) => cmd.name.toLowerCase() === interaction.commandName
     );
 
     if (interaction.user.bot || !interaction.guild) return;
@@ -29,7 +29,7 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
         embeds: [NotValid],
       });
 
-    const permission = interaction.member.permissions.has(command.permission);
+    const permission = interaction.member.permissions.has(command.permissions);
 
     const ValidPerms = new Discord.MessageEmbed()
       .setDescription(
@@ -41,11 +41,13 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
       return interaction.reply({
         embeds: [ValidPerms],
       });
-    interaction.user = interaction.user;
     command.run(interaction);
   }
   if (interaction.isButton()) {
-    if (interaction.customId === "openticket") {
+    if (
+      interaction.customId === "openticket" ||
+      interaction.customId.includes("department-")
+    ) {
       try {
         const cmd = client.commands.get(cmdconfig.OpenTicket);
         if (!cmd) return;
@@ -65,7 +67,7 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
       }
     }
     if (interaction.customId === "ticketlock") {
-      if (interaction.channel.name.startsWith(`${supportbot.TicketPrefix}`)) {
+      if (interaction.channel.name.startsWith(supportbot.TicketPrefix)) {
         interaction.message.fetch();
         let Admin =
           interaction.guild.roles.cache.find(
@@ -84,25 +86,28 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
 
         let parent =
           interaction.guild.channels.cache.find(
-            (c) => c.name === `${supportbot.LockTicketCategory}`
+            (c) => c.name === supportbot.LockTicketCategory
           ) ||
           interaction.guild.channels.cache.find(
-            (c) => c.id === `${supportbot.LockTicketCategory}`
+            (c) => c.id === supportbot.LockTicketCategory
           );
         if (parent) {
-          interaction.channel.setParent(parent.id);
+          await interaction.channel.setParent(parent.id);
         }
 
         all.forEach((perm) => {
           interaction.channel.permissionOverwrites.delete(perm.id);
         });
-        interaction.channel.permissionOverwrites.create(Admin.id, {
+        await interaction.channel.permissionOverwrites.create(Admin.id, {
           VIEW_CHANNEL: true,
         });
 
-        interaction.channel.permissionOverwrites.create(interaction.guild.id, {
+        await interaction.channel.permissionOverwrites.create(
-          VIEW_CHANNEL: false,
+          interaction.guild.id,
-        });
+          {
+            VIEW_CHANNEL: false,
+          }
+        );
 
         const ticketDeleteButton = new Discord.MessageButton()
           .setCustomId("ticketclose")
@@ -116,7 +121,7 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
         const ArchiveEmbed = new Discord.MessageEmbed()
           .setTitle("Archived")
           .setDescription(`Archived ${interaction.channel.name}`)
-          .setColor(`${supportbot.SuccessColour}`);
+          .setColor(supportbot.SuccessColour);
 
         interaction.reply({ embeds: [ArchiveEmbed] });
         interaction.message.edit({ components: [row] });

Events/ready.js

@@ -14,30 +14,39 @@ const panelconfig = yaml.load(
 
 const Event = require("../Structures/Event.js");
 
-module.exports = new Event("ready", async (client) => {
+module.exports = new Event("ready", async (client, interaction) => {
   const { getRole, getChannel, getCategory } = client;
   client.user.setActivity(supportbot.BotActivity, {
     type: supportbot.ActivityType,
     url: supportbot.StreamingURL,
   });
 
-  console.log(`\u001b[32m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`);
+  console.log(`\u001b[107m`, `――――――――――――――――――――――――――――――――――――――――――――`);
-  console.log(`\u001b[32m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`);
+  console.log(`\u001b[91m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`);
-  console.log(`\u001b[32m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`);
+  console.log(`\u001b[91m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`);
-  console.log(`\u001b[32m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`);
+  console.log(`\u001b[91m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`);
-  console.log(`\u001b[32m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`);
+  console.log(`\u001b[91m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`);
-  console.log(`\u001b[32m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`);
+  console.log(`\u001b[91m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`);
-  console.log(`\u001b[32m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`);
+  console.log(`\u001b[91m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`);
-  console.log(`\u001b[32m`, `╋╋╋╋╋╋╋┗┛╋┗┛`);
+  console.log(`\u001b[91m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`);
+  console.log(`\u001b[91m`, `╋╋╋╋╋╋╋┗┛╋┗┛`);
   console.log(`    `);
-  console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`);
+  console.log(`\u001b[32m`, `――――――――――――――――――――――――――――――――――――――――――――`);
   console.log(`    `);
   console.log(
     `\u001b[33m`,
-    `${supportbot.Name} v${supportbot.SupportBot_Version}`,
+    `${supportbot.Name} | v${supportbot.SupportBot_Version}`,
     `\u001b[36m`,
     `Connected to Discord`
   );
+  console.log(
+    `\u001b[33m`,
+    `Invite to your server:`,
+    `\u001b[36m`,
+    `https://discord.com/api/oauth2/authorize?client_id=` +
+      client.user.id +
+      `&permissions=8&scope=bot%20applications.commands`
+  );
   console.log(
     `\u001b[33m`,
     `Resources:`,
@@ -48,7 +57,7 @@ module.exports = new Event("ready", async (client) => {
     `\u001b[33m`,
     `Documentation:`,
     `\u001b[36m`,
-    `https://supportbot.emeraldsrv.dev`
+    `https://emeraldsrv.dev/wiki/supportbot`
   );
   console.log(
     `\u001b[33m`,
@@ -66,39 +75,37 @@ module.exports = new Event("ready", async (client) => {
   console.log(`\u001b[37m`, `SupportBot proudly created by Emerald Services`);
   console.log(`    `);
   console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`);
-  if (
+
-    !supportbot.Guild ||
+
-    (await client.guilds.cache.size) !== 1 ||
+
-    (await client.guilds.cache.first().id) !== supportbot.Guild
+
-  ) {
-    console.log(
-      `\u001b[31m`,
-      `${client.user.username} is not in the correct server set in your config. Please join the server and restart the bot.`
-    );
-    console.log(`\u001b[31m`, `${client.user.username} will now exit.`);
-    return process.exit(1);
-  }
   const roles = [
     supportbot.Admin,
     supportbot.Staff,
     supportbot.TicketBlackListRole,
-    supportbot.DepartmentRole_1,
-    supportbot.DepartmentRole_2,
-    supportbot.DepartmentRole_3,
   ];
-  if (supportbot.AutoRole) roles.push(supportbot.AutoRole_Role);
+
+    supportbot.Departments.forEach((department) => roles.push(department.role));
+
+  if (supportbot.AutoRole) roles.push(supportbot.JoinRole);
   const channels = [
     supportbot.SuggestionChannel,
     supportbot.TicketLog,
     supportbot.TranscriptLog,
     panelconfig.Channel,
+    supportbot.WelcomeChannel,
+    supportbot.LeaveChannel,
+    supportbot.TranslateLogChannel
   ];
-  const categories = [supportbot.TicketCategory];
+  //const categories = [supportbot.TicketCategory];
 
   const missingC = [];
   const missingR = [];
   const missingCat = [];
   for (let c of channels) {
+    if ((c === supportbot.SuggestionChannel && supportbot.DisableSuggestionsChannel) || c === supportbot.TicketLog && supportbot.DisableTicketLogChannel) {
+      continue;
+    }
     const find = await getChannel(c, client.guilds.cache.first());
     if (!find) missingC.push(c);
   }
@@ -106,10 +113,10 @@ module.exports = new Event("ready", async (client) => {
     const find = await getRole(r, client.guilds.cache.first());
     if (!find) missingR.push(r);
   }
-  for (let cat of categories) {
+ // for (let cat of categories) {
-    const find = await getCategory(cat, client.guilds.cache.first());
+ //   const find = await getCategory(cat, client.guilds.cache.first());
-    if (!find) missingCat.push(cat);
+ //   if (!find) missingCat.push(cat);
-  }
+ // }
 
   if (missingR.length > 0) {
     console.log(
@@ -137,8 +144,9 @@ module.exports = new Event("ready", async (client) => {
     );
   }
   if (panelconfig.TicketPanel) {
-    let chan1 = client.channels.cache.find(
+    let chan1 = await client.getChannel(
-      (channel) => channel.name === panelconfig.Channel
+      panelconfig.Channel,
+      client.guilds.cache.first()
     );
 
     if (!chan1) {
@@ -153,11 +161,14 @@ module.exports = new Event("ready", async (client) => {
       fs.readFileSync("./Data/ticket-panel-id.json", "utf8")
     );
 
-    chan1.messages.fetch(panelid.TicketPanelID).catch(async (r) => {
+    chan1.messages.fetch(panelid.TicketPanelID).catch(async () => {
       let embed = new Discord.MessageEmbed()
-        .setTitle(`${panelconfig.PanelTitle}`)
+        .setTitle(panelconfig.PanelTitle)
-        .setColor(supportbot.SuccessColour)
+        .setColor(panelconfig.PanelColour)
-        .setFooter(supportbot.EmbedFooter);
+        .setFooter({
+          text: supportbot.EmbedFooter,
+          iconURL: interaction.user.displayAvatarURL(),
+        });
 
       if (panelconfig.TicketPanel_Description) {
         embed.setDescription(panelconfig.PanelMessage);
@@ -170,12 +181,15 @@ module.exports = new Event("ready", async (client) => {
       if (panelconfig.TicketPanel_Image) {
         embed.setImage(panelconfig.PanelImage);
       }
+      let button;
 
-      let button = new Discord.MessageButton()
+        button = supportbot.Departments.map((x) =>
-        .setLabel(panelconfig.ButtonLabel)
+          new Discord.MessageButton()
-        .setCustomId("openticket")
+            .setCustomId("department-" + supportbot.Departments.indexOf(x))
-        .setStyle(panelconfig.ButtonColour)
+            .setLabel(x.title)
-        .setEmoji(panelconfig.ButtonEmoji);
+            .setStyle(x.color)
+            .setEmoji(x.emoji)
+        );
 
       let row = new Discord.MessageActionRow().addComponents(button);
 
@@ -187,7 +201,7 @@ module.exports = new Event("ready", async (client) => {
         .then((r) => {
           let data = {
             id: panelid.id,
-            TicketPanelID: `${r.id}`,
+            TicketPanelID: r.id,
           };
           fs.writeFileSync(
             "./Data/ticket-panel-id.json",
@@ -196,8 +210,8 @@ module.exports = new Event("ready", async (client) => {
           );
         })
         .catch((e) => {
-          console.log("Raw" + e);
+          console.log("Raw: " + e);
         });
     });
   }
-});
+});

LICENSE.md

@@ -0,0 +1,21 @@
+MIT License
+
+Copyright (c) 2022 Emerald Services
+
+Permission is hereby granted, free of charge, to any person obtaining a copy
+of this software and associated documentation files (the "Software"), to deal
+in the Software without restriction, including without limitation the rights
+to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
+copies of the Software, and to permit persons to whom the Software is
+furnished to do so, subject to the following conditions:
+
+The above copyright notice and this permission notice shall be included in all
+copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
+IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
+FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
+AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
+LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
+OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
+SOFTWARE.

README.md

@@ -8,6 +8,5 @@ SupportBot is an open-sourced support system for discord. It's completely free t
 
 **|** [Discord](https://emeraldsrv.dev/discord) **|**
 [Hosting](https://emeraldsrv.dev/hosting) **|**
-[Documentation](https://docs.emeraldsrv.dev) **|**
+[Documentation](https://emeraldsrv.dev/wiki/supportbot) **|**
-[Download via Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518) **|**
 [Download via MC-Market](https://www.mc-market.org/resources/8940/) **|**

Structures/Client.js

@@ -37,10 +37,14 @@ class Client extends Discord.Client {
     );
   }
 
-  start(token) {
+  async start(token) {
-    const commandFiles = fs
+    var tempCommandFiles = fs.readdirSync("./Commands").filter((file) => file.endsWith(".js"));
-      .readdirSync("./Commands")
+
-      .filter((file) => file.endsWith(".js"));
+    if (supportbot.DisableSuggestions) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "suggest.js");
+    }
+    
+    const commandFiles = tempCommandFiles;
 
     const addonFiles = fs
       .readdirSync("./Addons")
@@ -76,10 +80,10 @@ class Client extends Discord.Client {
         `\u001b[32;1m`,
         "Loaded"
       );
-      addon.commands.forEach((command) => {
+      addon.commands?.forEach((command) => {
         this.commands.set(command.name, command);
       });
-      addon.events.forEach((event) => {
+      addon.events?.forEach((event) => {
         this.on(event.event, (...args) => event.run(this, ...args));
       });
     });
@@ -89,7 +93,7 @@ class Client extends Discord.Client {
     // Slash Commands
 
     this.once("ready", async () => {
-      await this.application?.commands.set(this.commands, supportbot.Guild);
+      await this.guilds.cache.first()?.commands.set(this.commands);
       console.log(
         `\u001b[32;1m`,
         `Slash Commands Registered for ${this.guilds.cache.first().name}`
@@ -108,8 +112,8 @@ class Client extends Discord.Client {
       });
 
     console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
-    if (process.argv[2] != "test") {
+    if (process.argv[2] !== "test") {
-      this.login(token);
+      await this.login(token);
     } else {
       console.log(
         `\u001b[31;1m`,

Structures/Command.js

@@ -1,19 +1,14 @@
 // SupportBot | Emerald Services
 // Command Structure
 
-const fs = require("fs");
-
-const yaml = require("js-yaml");
-
 class Command {
   constructor(options) {
     this.name = options.name;
     this.description = options.description;
-    this.permissions = options.permissions;
+    this.permissions = options.permissions || [];
     this.options = options.options || [];
     this.run = options.run;
     this.defaultPermission = true;
   }
 }
-
 module.exports = Command;

index.js

@@ -12,7 +12,6 @@
 
 const fs = require("fs");
 
-const Discord = require("discord.js");
 const yaml = require("js-yaml");
 const supportbot = yaml.load(
   fs.readFileSync("./Configs/supportbot.yml", "utf8")

package.json

@@ -1,6 +1,6 @@
 {
   "name": "supportbot",
-  "version": "7.4.1",
+  "version": "7.7b",
   "description": "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand.",
   "main": "index.js",
   "scripts": {
@@ -18,7 +18,9 @@
   },
   "homepage": "https://github.com/Emerald-Services/SupportBot#readme",
   "dependencies": {
-    "discord.js": "^13.3.1",
+    "@vitalets/google-translate-api": "^8.0.0",
-    "js-yaml": "^4.1.0"
+    "discord.js": "^13.6.0",
+    "js-yaml": "^4.1.0",
+    "moment": "^2.29.3"
   }
 }