Merge pull request #185 from Emerald-Services/dev

Update close.js

Addons/addon.js

@@ -0,0 +1,26 @@
+const Discord = require("discord.js");
+const fs = require("fs");
+const yaml = require("js-yaml");
+const { Command } = require('../Structures/Addon.js'); // Adjust the path as needed
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+
+module.exports = new Command({
+    name: "addon",
+    description: "This is a sample addon!",
+    options: [],
+    permissions: ["Administrator"],
+  
+    async run(interaction) {
+      let disableCommand = true;
+  
+      const PingEmbed = new Discord.EmbedBuilder()
+        .setDescription(
+          `This is a sample addon.\n\nPong! \`${interaction.client.ws.ping} ms\``
+        )
+        .setColor(supportbot.Embed.Colours.General);
+  
+      interaction.reply({
+        embeds: [PingEmbed],
+      });
+    },
+  });

CODE_OF_CONDUCT.md

@@ -1,128 +0,0 @@
-# Contributor Covenant Code of Conduct
-
-## Our Pledge
-
-We as members, contributors, and leaders pledge to make participation in our
-community a harassment-free experience for everyone, regardless of age, body
-size, visible or invisible disability, ethnicity, sex characteristics, gender
-identity and expression, level of experience, education, socio-economic status,
-nationality, personal appearance, race, religion, or sexual identity
-and orientation.
-
-We pledge to act and interact in ways that contribute to an open, welcoming,
-diverse, inclusive, and healthy community.
-
-## Our Standards
-
-Examples of behavior that contributes to a positive environment for our
-community include:
-
-* Demonstrating empathy and kindness toward other people
-* Being respectful of differing opinions, viewpoints, and experiences
-* Giving and gracefully accepting constructive feedback
-* Accepting responsibility and apologizing to those affected by our mistakes,
-  and learning from the experience
-* Focusing on what is best not just for us as individuals, but for the
-  overall community
-
-Examples of unacceptable behavior include:
-
-* The use of sexualized language or imagery, and sexual attention or
-  advances of any kind
-* Trolling, insulting or derogatory comments, and personal or political attacks
-* Public or private harassment
-* Publishing others' private information, such as a physical or email
-  address, without their explicit permission
-* Other conduct which could reasonably be considered inappropriate in a
-  professional setting
-
-## Enforcement Responsibilities
-
-Community leaders are responsible for clarifying and enforcing our standards of
-acceptable behavior and will take appropriate and fair corrective action in
-response to any behavior that they deem inappropriate, threatening, offensive,
-or harmful.
-
-Community leaders have the right and responsibility to remove, edit, or reject
-comments, commits, code, wiki edits, issues, and other contributions that are
-not aligned to this Code of Conduct, and will communicate reasons for moderation
-decisions when appropriate.
-
-## Scope
-
-This Code of Conduct applies within all community spaces, and also applies when
-an individual is officially representing the community in public spaces.
-Examples of representing our community include using an official e-mail address,
-posting via an official social media account, or acting as an appointed
-representative at an online or offline event.
-
-## Enforcement
-
-Instances of abusive, harassing, or otherwise unacceptable behavior may be
-reported to the community leaders responsible for enforcement at
-our discord.
-All complaints will be reviewed and investigated promptly and fairly.
-
-All community leaders are obligated to respect the privacy and security of the
-reporter of any incident.
-
-## Enforcement Guidelines
-
-Community leaders will follow these Community Impact Guidelines in determining
-the consequences for any action they deem in violation of this Code of Conduct:
-
-### 1. Correction
-
-**Community Impact**: Use of inappropriate language or other behavior deemed
-unprofessional or unwelcome in the community.
-
-**Consequence**: A private, written warning from community leaders, providing
-clarity around the nature of the violation and an explanation of why the
-behavior was inappropriate. A public apology may be requested.
-
-### 2. Warning
-
-**Community Impact**: A violation through a single incident or series
-of actions.
-
-**Consequence**: A warning with consequences for continued behavior. No
-interaction with the people involved, including unsolicited interaction with
-those enforcing the Code of Conduct, for a specified period of time. This
-includes avoiding interactions in community spaces as well as external channels
-like social media. Violating these terms may lead to a temporary or
-permanent ban.
-
-### 3. Temporary Ban
-
-**Community Impact**: A serious violation of community standards, including
-sustained inappropriate behavior.
-
-**Consequence**: A temporary ban from any sort of interaction or public
-communication with the community for a specified period of time. No public or
-private interaction with the people involved, including unsolicited interaction
-with those enforcing the Code of Conduct, is allowed during this period.
-Violating these terms may lead to a permanent ban.
-
-### 4. Permanent Ban
-
-**Community Impact**: Demonstrating a pattern of violation of community
-standards, including sustained inappropriate behavior,  harassment of an
-individual, or aggression toward or disparagement of classes of individuals.
-
-**Consequence**: A permanent ban from any sort of public interaction within
-the community.
-
-## Attribution
-
-This Code of Conduct is adapted from the [Contributor Covenant][homepage],
-version 2.0, available at
-https://www.contributor-covenant.org/version/2/0/code_of_conduct.html.
-
-Community Impact Guidelines were inspired by [Mozilla's code of conduct
-enforcement ladder](https://github.com/mozilla/diversity).
-
-[homepage]: https://www.contributor-covenant.org
-
-For answers to common questions about this code of conduct, see the FAQ at
-https://www.contributor-covenant.org/faq. Translations are available at
-https://www.contributor-covenant.org/translations.

CONTRIBUTING.md

@@ -1,92 +0,0 @@
-# Contributing
-
-When contributing to this repository, please first discuss the change you wish to make via issue,
-email, or any other method with the owners of this repository before making a change. 
-
-Please note we have a code of conduct, please follow it in all your interactions with the project.
-
-## Pull Request Process
-
-1. Ensure any install or build dependencies are removed before the end of the layer when doing a 
-   build.
-2. Update the README.md with details of changes to the interface, this includes new environment 
-   variables, exposed ports, useful file locations and container parameters.
-3. Increase the version numbers in any examples files and the README.md to the new version that this
-   Pull Request would represent. The versioning scheme we use is [SemVer](http://semver.org/).
-4. You may merge the Pull Request in once you have the sign-off of two other developers, or if you 
-   do not have permission to do that, you may request the second reviewer to merge it for you.
-
-## Code of Conduct
-
-### Our Pledge
-
-In the interest of fostering an open and welcoming environment, we as
-contributors and maintainers pledge to making participation in our project and
-our community a harassment-free experience for everyone, regardless of age, body
-size, disability, ethnicity, gender identity and expression, level of experience,
-nationality, personal appearance, race, religion, or sexual identity and
-orientation.
-
-### Our Standards
-
-Examples of behavior that contributes to creating a positive environment
-include:
-
-* Using welcoming and inclusive language
-* Being respectful of differing viewpoints and experiences
-* Gracefully accepting constructive criticism
-* Focusing on what is best for the community
-* Showing empathy towards other community members
-
-Examples of unacceptable behavior by participants include:
-
-* The use of sexualized language or imagery and unwelcome sexual attention or
-advances
-* Trolling, insulting/derogatory comments, and personal or political attacks
-* Public or private harassment
-* Publishing others' private information, such as a physical or electronic
-  address, without explicit permission
-* Other conduct which could reasonably be considered inappropriate in a
-  professional setting
-
-### Our Responsibilities
-
-Project maintainers are responsible for clarifying the standards of acceptable
-behavior and are expected to take appropriate and fair corrective action in
-response to any instances of unacceptable behavior.
-
-Project maintainers have the right and responsibility to remove, edit, or
-reject comments, commits, code, wiki edits, issues, and other contributions
-that are not aligned to this Code of Conduct, or to ban temporarily or
-permanently any contributor for other behaviors that they deem inappropriate,
-threatening, offensive, or harmful.
-
-### Scope
-
-This Code of Conduct applies both within project spaces and in public spaces
-when an individual is representing the project or its community. Examples of
-representing a project or community include using an official project e-mail
-address, posting via an official social media account, or acting as an appointed
-representative at an online or offline event. Representation of a project may be
-further defined and clarified by project maintainers.
-
-### Enforcement
-
-Instances of abusive, harassing, or otherwise unacceptable behavior may be
-reported by contacting the project team at [INSERT EMAIL ADDRESS]. All
-complaints will be reviewed and investigated and will result in a response that
-is deemed necessary and appropriate to the circumstances. The project team is
-obligated to maintain confidentiality with regard to the reporter of an incident.
-Further details of specific enforcement policies may be posted separately.
-
-Project maintainers who do not follow or enforce the Code of Conduct in good
-faith may face temporary or permanent repercussions as determined by other
-members of the project's leadership.
-
-### Attribution
-
-This Code of Conduct is adapted from the [Contributor Covenant][homepage], version 1.4,
-available at [http://contributor-covenant.org/version/1/4][version]
-
-[homepage]: http://contributor-covenant.org
-[version]: http://contributor-covenant.org/version/1/4/

Commands/addUser.js

@@ -0,0 +1,217 @@
+const fs = require("fs");
+const {
+  EmbedBuilder,
+  ApplicationCommandOptionType,
+  ApplicationCommandType,
+  ActionRowBuilder,
+  ButtonBuilder,
+  ButtonStyle,
+  ChannelType,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.AddUser.Command,
+  description: cmdconfig.AddUser.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "user",
+      description: "The user to add",
+      type: ApplicationCommandOptionType.User,
+      required: true,
+    },
+  ],
+  permissions: cmdconfig.AddUser.Permission,
+
+  async run(interaction) {
+    const userToAdd = interaction.options.getUser("user");
+    const ticketChannel = interaction.channel;
+    const ticketDataPath = "./Data/TicketData.json";
+
+    if (
+      (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+      (supportbot.Ticket.TicketType === "channels" && ticketChannel.type !== ChannelType.GuildText)
+    ) {
+      const onlyInTicket = new EmbedBuilder()
+        .setTitle(msgconfig.AddUser.NotInTicket_Title)
+        .setDescription(msgconfig.AddUser.NotInTicket_Description)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      return interaction.reply({
+        embeds: [onlyInTicket],
+        ephemeral: true,
+      });
+    }
+
+    const ticketInviteEmbed = new EmbedBuilder()
+      .setTitle(msgconfig.AddUser.Invite_Title)
+      .setDescription(msgconfig.AddUser.Invite_Description.replace("%username%", userToAdd.username))
+      .setColor(supportbot.Embed.Colours.General);
+
+    await interaction.reply({
+      embeds: [ticketInviteEmbed],
+      ephemeral: true,
+    });
+
+    try {
+      const dmEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.AddUser.DM_Title)
+        .setDescription(msgconfig.AddUser.DM_Description.replace("%channelname%", ticketChannel.name))
+        .setColor(supportbot.Embed.Colours.General);
+
+      const acceptButton = new ButtonBuilder()
+        .setCustomId("accept_invite")
+        .setLabel(msgconfig.AddUser.Accept_Label)
+        .setEmoji("✅")
+        .setStyle(ButtonStyle.Primary);
+
+      const rejectButton = new ButtonBuilder()
+        .setCustomId("reject_invite")
+        .setLabel(msgconfig.AddUser.Reject_Label)
+        .setEmoji("❌")
+        .setStyle(ButtonStyle.Secondary);
+
+      const row = new ActionRowBuilder().addComponents(acceptButton, rejectButton);
+
+      const dmMessage = await userToAdd.send({
+        embeds: [dmEmbed],
+        components: [row],
+      });
+
+      const filter = (i) => i.user.id === userToAdd.id;
+      const collector = dmMessage.createMessageComponentCollector({
+        filter,
+        time: 60000,
+      });
+
+      collector.on("collect", async (i) => {
+        if (i.customId === "accept_invite") {
+          try {
+            // Add user to thread or channel based on TicketType
+            if (supportbot.Ticket.TicketType === "threads") {
+              await ticketChannel.members.add(userToAdd.id); // For threads
+            } else if (supportbot.Ticket.TicketType === "channels") {
+              await ticketChannel.permissionOverwrites.create(userToAdd.id, {
+                ViewChannel: true,
+                SendMessages: true,
+                ReadMessageHistory: true,
+              }); // For channels
+            }
+
+            const ticketData = JSON.parse(fs.readFileSync(ticketDataPath, "utf8"));
+            const ticketIndex = ticketData.tickets.findIndex((t) => t.id === ticketChannel.id);
+            if (ticketIndex !== -1) {
+              ticketData.tickets[ticketIndex].subUsers.push(userToAdd.id);
+              fs.writeFileSync(ticketDataPath, JSON.stringify(ticketData, null, 4));
+            }
+
+            const acceptedEmbed = new EmbedBuilder()
+              .setTitle(msgconfig.AddUser.Accepted_Title)
+              .setDescription(msgconfig.AddUser.Accepted_Message)
+              .setColor(supportbot.Embed.Colours.Success);
+
+            await i.update({
+              embeds: [acceptedEmbed],
+              components: [],
+            });
+
+            // Send the added user ticket message in the ticket channel
+
+              const addeduserTicket = new EmbedBuilder()
+                .setTitle(msgconfig.AddUser.Added_Title)
+                .setDescription(msgconfig.AddUser.Added_Description.replace('%username%', userToAdd.username))
+                .setColor(supportbot.Embed.Colours.General);
+
+              await ticketChannel.send({
+                embeds: [addeduserTicket],
+              });
+
+
+            const addedToTicketEmbed = new EmbedBuilder()
+              .setTitle(msgconfig.AddUser.AddedToTicket_Title)
+              .setDescription(msgconfig.AddUser.AddedToTicket_Description.replace(
+                "%channel_link%",
+                `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
+              ))
+              .setColor(supportbot.Embed.Colours.General);
+
+            const ticketLinkButton = new ButtonBuilder()
+              .setLabel(msgconfig.AddUser.ViewTicket_Label)
+              .setURL(`https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id}`)
+              .setStyle(ButtonStyle.Link);
+
+            await userToAdd.send({
+              embeds: [addedToTicketEmbed],
+              components: [new ActionRowBuilder().addComponents(ticketLinkButton)],
+            });
+
+          } catch (err) {
+            console.error("Error adding user to the ticket:", err);
+
+            const errorEmbed = new EmbedBuilder()
+              .setTitle(msgconfig.AddUser.Error_Title)
+              .setDescription(msgconfig.AddUser.Error_Adding)
+              .setColor(supportbot.Embed.Colours.Error);
+
+            await i.update({
+              embeds: [errorEmbed],
+              components: [],
+            });
+          }
+        } else {
+          const declinedEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.AddUser.Declined_Title)
+            .setDescription(msgconfig.AddUser.Declined_Message)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          await i.update({
+            embeds: [declinedEmbed],
+            components: [],
+          });
+        }
+      });
+
+      collector.on("end", (collected) => {
+        if (collected.size === 0) {
+          userToAdd.send({
+            embeds: [
+              new EmbedBuilder()
+                .setTitle(msgconfig.AddUser.NoResponse_Title)
+                .setDescription(msgconfig.AddUser.NoResponse_Message)
+                .setColor(supportbot.Embed.Colours.Warning),
+            ],
+          });
+        }
+      });
+    } catch (error) {
+      if (error.code === 50007) {
+        const errorEmbed = new EmbedBuilder()
+          .setTitle(msgconfig.AddUser.DM_Error_Title)
+          .setDescription(msgconfig.AddUser.DM_Error_Description.replace("%username%", userToAdd.username))
+          .setColor(supportbot.Embed.Colours.Error);
+
+        await ticketChannel.send({
+          embeds: [errorEmbed],
+        });
+      } else {
+        console.error("Error sending DM:", error);
+
+        const unexpectedErrorEmbed = new EmbedBuilder()
+          .setTitle(msgconfig.AddUser.Unexpected_Error_Title)
+          .setDescription(msgconfig.AddUser.Unexpected_Error_Description.replace("%error%", error.message))
+          .setColor(supportbot.Embed.Colours.Error);
+
+        await ticketChannel.send({
+          embeds: [unexpectedErrorEmbed],
+        });
+      }
+    }
+  },
+});

Commands/close.js

@@ -2,15 +2,9 @@ const fs = require("fs");
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
 
-const supportbot = yaml.load(
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-);
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-);
 
 const Command = require("../Structures/Command.js");
 
@@ -23,7 +17,7 @@ module.exports = new Command({
       name: "reason",
       description: "Ticket Close Reason",
       type: Discord.ApplicationCommandOptionType.String,
-    },
+    }
   ],
   permissions: cmdconfig.CloseTicket.Permission,
 
@@ -34,29 +28,28 @@ module.exports = new Command({
       let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
       let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
 
-      if (!SupportStaff || !Admin)
+      if (!SupportStaff || !Admin) {
-        return interaction.reply(
+        return interaction.reply("Some roles seem to be missing! Please check for errors when starting the bot.");
-          "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+      }
-        );
 
       const NoPerms = new Discord.EmbedBuilder()
         .setTitle("Invalid Permissions!")
-        .setDescription(
+        .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
-          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-        )
         .setColor(supportbot.Embed.Colours.Warn);
 
-      if (
+      if (!interaction.member.roles.cache.has(SupportStaff.id) && !interaction.member.roles.cache.has(Admin.id)) {
-        !interaction.member.roles.cache.has(SupportStaff.id) &&
-        !interaction.member.roles.cache.has(Admin.id)
-      )
         return interaction.reply({ embeds: [NoPerms] });
+      }
     }
 
-    if (interaction.channel.type !== Discord.ChannelType.PrivateThread) {
+    const isThread = interaction.channel.type === Discord.ChannelType.PrivateThread;
+    if (
+      (supportbot.Ticket.TicketType === "threads" && !isThread) ||
+      (supportbot.Ticket.TicketType === "channels" && interaction.channel.type !== Discord.ChannelType.GuildText)
+    ) {
       const NotTicketChannel = new Discord.EmbedBuilder()
         .setTitle("Invalid Channel!")
-        .setDescription("This command can only be used in a ticket thread.")
+        .setDescription(`This command can only be used in a ${supportbot.Ticket.TicketType === "threads" ? "ticket thread" : "ticket channel"}.`)
         .setColor(supportbot.Embed.Colours.Warn);
 
       return interaction.reply({ embeds: [NotTicketChannel], ephemeral: true });
@@ -64,7 +57,14 @@ module.exports = new Command({
 
     await interaction.deferReply();
 
-    let tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+    let tickets;
+    try {
+      tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+    } catch (err) {
+      console.error("Error reading ticket data file:", err);
+      return interaction.followUp({ content: "There was an error loading ticket data." });
+    }
+
     let TicketData = tickets.tickets.findIndex((t) => t.id === interaction.channel.id);
     let ticket = tickets.tickets[TicketData];
 
@@ -77,259 +77,350 @@ module.exports = new Command({
     }
 
     let reason = interaction.options?.getString("reason") || "No Reason Provided.";
+    const ticketUserId = ticket.user;
 
-    const CloseButton = new Discord.ButtonBuilder()
+    if (supportbot.Ticket.ReviewSystem.Enabled) {
-      .setCustomId("confirmCloseTicket")
+      const rating = await collectReviewRating(interaction, ticketUserId);
-      .setLabel(supportbot.Ticket.Close.Confirmation_Button)
+      const comment = await collectReviewComment(interaction, ticketUserId);
-      .setStyle(Discord.ButtonStyle.Danger);
 
-    const row = new Discord.ActionRowBuilder().addComponents(CloseButton);
+      const reviewChannel = await getChannel(supportbot.Ticket.ReviewSystem.Channel, interaction.guild);
+      const reviewer = supportbot.Ticket.ClaimTickets ? `<@${ticket.claimedBy}>` : null;
 
-    const CloseTicketRequest = new Discord.EmbedBuilder()
+      const reviewEmbed = new Discord.EmbedBuilder()
-      .setTitle(`**${supportbot.Ticket.Close.Title}**`)
+        .setTitle(msgconfig.ReviewSystem.ReviewEmbed.Title)
-      .setDescription(
+        .addFields(
-        `${msgconfig.Ticket.ConfirmClose}`
+          {
-      )
+            name: msgconfig.ReviewSystem.ReviewEmbed.RatingTitle,
-      .setColor(supportbot.Embed.Colours.General);
+            value: `${msgconfig.ReviewSystem.ReviewEmbed.ReviewEmoji.repeat(rating)}`,
+            inline: false
+          },
+          {
+            name: msgconfig.ReviewSystem.ReviewEmbed.CommentTitle,
+            value: `\`\`\`${comment}\`\`\``,
+            inline: false
+          }
+        )
+        .setColor(msgconfig.ReviewSystem.ReviewEmbed.Color);
 
-    await interaction.followUp({
+      if (supportbot.Ticket.ClaimTickets.Enabled) {
-      embeds: [CloseTicketRequest],
+        reviewEmbed.setDescription(
-      components: [row],
+          `**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedStaffTitle}** ${reviewer}\n**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${ticketUserId}>` || `N/A`
-    });
+        );
+      } else {
+        reviewEmbed.setDescription(
+          `**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${ticketUserId}>`
+        );
+      }
 
-    const filter = (btnInteraction) => btnInteraction.customId === "confirmCloseTicket" && btnInteraction.user.id === interaction.user.id;
+      if (reviewChannel) {
+        await reviewChannel.send({ embeds: [reviewEmbed] });
+      }
 
-    interaction.channel.awaitMessageComponent({ filter, time: 20000 })
+      if (!interaction.replied && !interaction.deferred) {
-      .then(async (btnInteraction) => {
+        await interaction.followUp({ embeds: [reviewEmbed] });
-        await handleCloseTicket(interaction, reason, ticket, TicketData);
+      }
-        await btnInteraction.reply({ content: "Ticket successfully closed.", ephemeral: true });
+
-      })
+      await handleCloseTicket(interaction, reason, ticket, TicketData);
-      .catch((err) => {
+    } else {
-        interaction.followUp(`${msgconfig.Ticket.CloseTimeout}`);
+      await handleCloseTicket(interaction, reason, ticket, TicketData);
-        console.error(err);
+    }
-      });
   },
 });
 
+async function collectReviewRating(interaction, ticketUserId) {
+  const reviewPrompt = new Discord.EmbedBuilder()
+    .setTitle(msgconfig.ReviewSystem.Rate.Title)
+    .setDescription(`${msgconfig.ReviewSystem.Rate.Description}`)
+    .setColor(supportbot.Embed.Colours.General);
+
+  const stars = new Discord.ActionRowBuilder().addComponents(
+    new Discord.StringSelectMenuBuilder()
+      .setCustomId("starRating")
+      .setPlaceholder("Select a rating")
+      .addOptions([
+        { label: msgconfig.ReviewSystem.Stars.One, value: "1" },
+        { label: msgconfig.ReviewSystem.Stars.Two, value: "2" },
+        { label: msgconfig.ReviewSystem.Stars.Three, value: "3" },
+        { label: msgconfig.ReviewSystem.Stars.Four, value: "4" },
+        { label: msgconfig.ReviewSystem.Stars.Five, value: "5" },
+      ])
+  );
+
+  await interaction.followUp({
+    content: `<@${ticketUserId}>`,
+    embeds: [reviewPrompt],
+    components: [stars],
+    ephemeral: true,
+  });
+
+  const starRating = await interaction.channel.awaitMessageComponent({
+    componentType: Discord.ComponentType.StringSelect,
+    filter: (i) => i.customId === "starRating" && i.user.id === ticketUserId,
+  });
+  await starRating.deferUpdate();
+  return starRating.values[0];
+}
+
+async function collectReviewComment(interaction, ticketUserId) {
+  const commentPrompt = new Discord.EmbedBuilder()
+    .setTitle(msgconfig.ReviewSystem.Comment.Title)
+    .setDescription(`${msgconfig.ReviewSystem.Comment.Description}`)
+    .setColor(supportbot.Embed.Colours.General);
+
+  await interaction.followUp({
+    content: `<@${ticketUserId}>`,
+    embeds: [commentPrompt],
+    ephemeral: true,
+  });
+
+  const filter = (response) => response.author.id === ticketUserId;
+
+  const commentCollection = await interaction.channel.awaitMessages({ filter, max: 1 });
+  const comment = commentCollection.first()?.content;
+  return comment && comment.toLowerCase() !== "no" ? comment : "No Comment Provided";
+}
 async function handleCloseTicket(interaction, reason, ticket, TicketData) {
   const { getChannel } = interaction.client;
 
-  let tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+  let tickets;
-  let tUser = interaction.client.users.cache.get(ticket.user);
+  try {
-  let transcriptChannel = await getChannel(supportbot.Ticket.Log.TranscriptLog, interaction.guild);
+    tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-  let logChannel = await getChannel(supportbot.Ticket.Log.TicketLog, interaction.guild);
+  } catch (err) {
+    console.error("Error reading ticket data:", err);
+    return interaction.followUp("Failed to load ticket data.");
+  }
 
-  if (!transcriptChannel || !logChannel)
+  let tUser = interaction.client.users.cache.get(ticket.user);
-    return interaction.followUp("Some Channels seem to be missing!");
+  let transcriptChannel = await getChannel(supportbot.Ticket.Log.TicketDataLog, interaction.guild);
+
+  if (!transcriptChannel) {
+    console.log("Transcript channel missing or inaccessible");
+    return interaction.followUp("Error: Transcript log channel is missing or bot lacks permission.");
+  }
 
   try {
-    tickets.tickets[TicketData].open = false;
+    // Fetch all messages from the channel
-    fs.writeFileSync(
+    let allMessages = [];
-      "./Data/TicketData.json",
+    let lastId = null;
-      JSON.stringify(tickets, null, 4),
+    
-      (err) => {
+    while (true) {
-        if (err) console.error(err);
+      const options = { limit: 100 };
+      if (lastId) {
+        options.before = lastId;
       }
-    );
+      
+      const messages = await interaction.channel.messages.fetch(options);
+      if (messages.size === 0) break;
+      
+      allMessages = [...allMessages, ...messages.values()];
+      lastId = messages.last().id;
+      
+      if (messages.size < 100) break;
+    }
+
+    // Sort messages by timestamp
+    allMessages.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
+
+    // Create transcript data
+    const transcriptData = allMessages.map(msg => ({
+      content: msg.content || "No content",
+      username: msg.author.username,
+      userId: msg.author.id,
+      avatar: msg.author.displayAvatarURL(),
+      timestamp: msg.createdAt.toISOString(),
+      attachments: Array.from(msg.attachments.values()).map(att => ({
+        url: att.url,
+        name: att.name
+      })),
+      embeds: msg.embeds.map(embed => ({
+        title: embed.title,
+        description: embed.description,
+        fields: embed.fields
+      }))
+    }));
+
+    // Update ticket status
+    tickets.tickets[TicketData].open = false;
+    tickets.tickets[TicketData].messages = transcriptData;
+    fs.writeFileSync("./Data/TicketData.json", JSON.stringify(tickets, null, 4));
 
     const transcriptEmbed = new Discord.EmbedBuilder()
-      .setTitle(supportbot.Ticket.Log.TranscriptTitle)
+      .setTitle(msgconfig.TicketLog.Title)
-      .setColor(supportbot.Embed.Colours.General)
+      .setColor(msgconfig.TicketLog.Colour)
-      .setFooter({
+      .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
-        text: supportbot.Embed.Footer,
+      .setDescription(
-        iconURL: interaction.user.displayAvatarURL(),
+        `> **Ticket:** ${interaction.channel.name} (\`${interaction.channel.id}\`)\n` +
-      })
+        `> **User:** ${tUser?.tag || "Unknown User"} (\`${tUser?.id || ticket.user}\`)\n` +
-      .addFields(
+        `> **Closed by:** <@${interaction.user.id}>\n` +
-        { name: "Ticket", value: `${interaction.channel.name} (${interaction.channel.id})` },
+        `> **Message Count:** ${transcriptData.length}`
-        { name: "User", value: `${tUser?.username || "N/A"}#${tUser?.discriminator || "N/A"} (${tUser?.id || ticket.user})` },
+      )
-        { name: "Closed By", value: interaction.user.tag },
+      .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: true });
-        { name: "Reason", value: reason }
-      );
 
-    const logEmbed = new Discord.EmbedBuilder()
+    const html = createTranscriptHTML(
-      .setTitle(supportbot.Ticket.Log.TicketLog_Title)
+      {
-      .setColor(supportbot.Embed.Colours.General)
+        id: interaction.channel.id,
-      .setFooter({
+        messages: transcriptData,
-        text: supportbot.Embed.Footer,
+        name: interaction.channel.name
-        iconURL: interaction.user.displayAvatarURL(),
+      },
-      })
+      reason
-      .addFields(
-        { name: "Ticket", value: `${interaction.channel.name} (${interaction.channel.id})` },
-        { name: "User", value: `${tUser?.username || "N/A"}#${tUser?.discriminator || "N/A"} (${tUser?.id || ticket.user})` },
-        { name: "Closed By", value: interaction.user.tag },
-        { name: "Reason", value: reason }
-      );
-
-    let msgs = await interaction.channel.messages.fetch({ limit: 100 });
-    let html = `
-      <html>
-        <head>
-          <link href="https://cdnjs.cloudflare.com/ajax/libs/tailwindcss/2.2.19/tailwind.min.css" rel="stylesheet">
-          <style>
-            body {
-              background-color: #1a1a1a;
-              font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
-              color: white;
-              margin: 0;
-              padding: 0;
-              height: 100%;
-              display: flex;
-              flex-direction: column;
-            }
-            .container {
-              backdrop-filter: blur(10px);
-              background-color: rgba(0, 128, 0, 0.3);
-              border-radius: 15px;
-              padding: 20px;
-              margin: 20px;
-              box-shadow: 0 4px 8px rgba(0, 0, 0, 0.2);
-              flex-grow: 1;
-              display: flex;
-              flex-direction: column;
-              max-width: 1000px;
-              width: 100%;
-              margin: auto;
-            }
-            .message {
-              display: flex;
-              align-items: center;
-              margin-bottom: 10px;
-              padding: 10px;
-              background-color: rgba(255, 255, 255, 0.1);
-              border-radius: 10px;
-            }
-            .avatar {
-              width: 40px;
-              height: 40px;
-              border-radius: 50%;
-              margin-right: 10px;
-            }
-            .content {
-              flex: 1;
-            }
-            .username {
-              font-weight: bold;
-            }
-            .timestamp {
-              font-size: 0.8em;
-              color: #bbb;
-            }
-            .download-button {
-              background-color: #4CAF50;
-              color: white;
-              padding: 10px 20px;
-              text-align: center;
-              text-decoration: none;
-              display: inline-block;
-              font-size: 16px;
-              margin-top: 20px;
-              border-radius: 5px;
-            }
-          </style>
-        </head>
-        <body>
-          <div class="container">
-            <h1 class="text-2xl font-bold mb-4">Ticket Transcript</h1>
-            <p><strong>Server Name:</strong> ${interaction.guild.name}</p>
-            <p><strong>Ticket:</strong> ${interaction.channel.name}</p>
-            <p><strong>Messages:</strong> ${msgs.size} Messages</p>
-            <div class="mt-4">
-    `;
-
-    msgs = msgs.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
-    msgs.forEach((msg) => {
-      if (msg.content) {
-        html += `
-          <div class="message">
-            <img class="avatar" src="${msg.author.displayAvatarURL()}" alt="Avatar">
-            <div class="content">
-              <p class="username">${msg.author.tag}</p>
-              <p class="timestamp">${msg.createdAt.toLocaleString()}</p>
-              <p>${convertMarkdownToHTML(msg.content)}</p>
-            </div>
-          </div>
-        `;
-      }
-    });
-
-    const fileName = `${interaction.channel.name}.html`;
-
-    html += `
-            </div>
-            <a href="${fileName}" download class="download-button">Download Transcript</a>
-          </div>
-        </body>
-      </html>
-    `;
-
-    if (!supportbot.Ticket.Log.DisableTicketLogChannel) {
-      await logChannel.send({ embeds: [logEmbed] }).catch((err) => {
-        console.error(err);
-      });
-    }
-
-    let file = new Discord.AttachmentBuilder(
-      Buffer.from(html),
-      { name: fileName }
     );
 
-    await transcriptChannel
+    const fileName = `${interaction.channel.id}-transcript.html`;
-      .send({ embeds: [transcriptEmbed], files: [file] })
+    fs.writeFileSync(`./Data/Transcripts/${fileName}`, html);
-      .catch((err) => {
-        console.error(err);
-      });
 
-    if (supportbot.Ticket.DMTranscripts) {
+    await transcriptChannel.send({
-      await tUser
+      embeds: [transcriptEmbed],
-        ?.send({ embeds: [transcriptEmbed], files: [file] })
+      files: [{
-        .catch((err) => {
+        attachment: `./Data/Transcripts/${fileName}`,
-          console.error(err);
+        name: `SPOILER_${fileName}`,
-        });
+        spoiler: true
-
+      }]
-      if (ticket.subUsers) {
-        ticket.subUsers.forEach(async (subUser) => {
-          await interaction.client.users.cache
-            .get(subUser)
-            ?.send({ embeds: [transcriptEmbed], files: [file] });
-        });
-      }
-    }
-
-    await interaction.channel.delete().catch((error) => {
-      console.error(error);
-      if (error.code !== Discord.Constants.APIErrors.UNKNOWN_CHANNEL) {
-        console.error("Failed to delete the interaction:", error);
-      }
     });
-  } catch (error) {
+
-    console.error(error);
+    if (interaction.channel.type === Discord.ChannelType.GuildText ||
+        interaction.channel.type === Discord.ChannelType.PrivateThread) {
+      await interaction.channel.delete();
+    }
+  } catch (err) {
+    console.error("Error handling ticket close:", err);
+    interaction.followUp("An error occurred while closing the ticket.");
   }
 }
 
-function convertMarkdownToHTML(text) {
+function parseMarkdown(content) {
-  // Convert **bold** to <strong>bold</strong>
+  // Convert **bold** text to <strong> tags
-  text = text.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
+  content = content.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
-
+  
-  // Convert *italic* to <em>italic</em>
+  // Convert _italic_ text to <em> tags
-  text = text.replace(/\*(.*?)\*/g, '<em>$1</em>');
+  content = content.replace(/_(.*?)_/g, '<em>$1</em>');
-
+  
-  // Convert __underline__ to <u>underline</u>
+  // Convert inline `code` to <code> tags
-  text = text.replace(/__(.*?)__/g, '<u>$1</u>');
+  content = content.replace(/`(.*?)`/g, '<code>$1</code>');
-
+  
-  // Convert ~~strikethrough~~ to <s>strikethrough</s>
+  // Convert [text](link) to <a> tags
-  text = text.replace(/~~(.*?)~~/g, '<s>$1</s>');
+  content = content.replace(/\[(.*?)\]\((.*?)\)/g, '<a href="$2" target="_blank">$1</a>');
-
+  
-  // Convert inline code `code` to <code>code</code>
+  // Convert multiline code blocks ```code``` to <pre><code> tags
-  text = text.replace(/`(.*?)`/g, '<code>$1</code>');
+  content = content.replace(/```(.*?)```/gs, '<pre><code>$1</code></pre>');
-
+  
-  // Convert blockquotes > quote to <blockquote>quote</blockquote>
+  return content;
-  text = text.replace(/^> (.*?$)/gm, '<blockquote>$1</blockquote>');
+}
-
+
-  // Convert multiline code blocks ```code``` to <pre><code>code</code></pre>
+function createTranscriptHTML(ticket, reason) {
-  text = text.replace(/```(.*?)```/gs, '<pre><code>$1</code></pre>');
+  return `
-
+    <!DOCTYPE html>
-  // Convert line breaks to <br>
+    <html>
-  text = text.replace(/\n/g, '<br>');
+      <head>
-
+        <meta charset="UTF-8">
-  return text;
+        <meta name="viewport" content="width=device-width, initial-scale=1.0">
+        <link href="https://cdnjs.cloudflare.com/ajax/libs/tailwindcss/2.2.19/tailwind.min.css" rel="stylesheet">
+        <style>
+          body {
+            background-color: #1a1a1a;
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            color: white;
+            margin: 0;
+            padding: 20px;
+          }
+          .container {
+            max-width: 1000px;
+            margin: 0 auto;
+            background-color: rgba(0, 0, 0, 0.3);
+            border-radius: 15px;
+            padding: 20px;
+          }
+          .message {
+            background-color: rgba(255, 255, 255, 0.1);
+            border-radius: 10px;
+            padding: 15px;
+            margin-bottom: 15px;
+          }
+          .message-header {
+            display: flex;
+            align-items: center;
+            margin-bottom: 10px;
+          }
+          .avatar {
+            width: 40px;
+            height: 40px;
+            border-radius: 50%;
+            margin-right: 15px;
+          }
+          .username {
+            font-weight: bold;
+            color: #4CAF50;
+          }
+          .timestamp {
+            margin-left: auto;
+            color: #888;
+            font-size: 0.9em;
+          }
+          .content {
+            word-break: break-word;
+          }
+          .embed {
+            border-left: 4px solid #4CAF50;
+            padding-left: 10px;
+            margin: 10px 0;
+            background-color: rgba(0, 0, 0, 0.2);
+          }
+          .attachment {
+            display: inline-block;
+            background-color: rgba(76, 175, 80, 0.1);
+            border: 1px solid #4CAF50;
+            border-radius: 5px;
+            padding: 5px 10px;
+            margin: 5px 0;
+            color: #4CAF50;
+            text-decoration: none;
+          }
+        </style>
+      </head>
+      <body>
+        <div class="container">
+          <div class="mb-6">
+            <h1 class="text-3xl font-bold mb-4">Ticket Transcript</h1>
+            <p><strong>Channel:</strong> ${ticket.name}</p>
+            <p><strong>Ticket ID:</strong> ${ticket.id}</p>
+            <p><strong>Message Count:</strong> ${ticket.messages.length}</p>
+            <p><strong>Close Reason:</strong> ${reason}</p>
+          </div>
+          
+          <div class="messages">
+            ${ticket.messages.map(msg => `
+              <div class="message">
+                <div class="message-header">
+                  <img src="${msg.avatar}" alt="Avatar" class="avatar">
+                  <span class="username">${msg.username}</span>
+                  <span class="timestamp">${new Date(msg.timestamp).toLocaleString()}</span>
+                </div>
+                <div class="content">
+                  ${parseMarkdown(msg.content)}
+                  
+                  ${msg.embeds.map(embed => `
+                    <div class="embed">
+                      ${embed.title ? `<div class="font-bold">${embed.title}</div>` : ''}
+                      ${embed.description ? `<div>${embed.description}</div>` : ''}
+                      ${embed.fields.map(field => `
+                        <div class="mt-2">
+                          <strong>${field.name}:</strong>
+                          <div>${field.value}</div>
+                        </div>
+                      `).join('')}
+                    </div>
+                  `).join('')}
+                  
+                  ${msg.attachments.map(att => `
+                    <a href="${att.url}" class="attachment" target="_blank">
+                      📎 ${att.name}
+                    </a>
+                  `).join('')}
+                </div>
+              </div>
+            `).join('')}
+          </div>
+        </div>
+      </body>
+    </html>
+  `;
 }

Commands/embed.js

@@ -1,167 +1,479 @@
-// File path: ./commands/embed.js
+const { 
+  ApplicationCommandType, 
+  ApplicationCommandOptionType,
+  ActionRowBuilder, 
+  ButtonBuilder, 
+  EmbedBuilder,
+  StringSelectMenuBuilder,
+  ModalBuilder,
+  TextInputBuilder,
+  TextInputStyle,
+  ButtonStyle,
+  ComponentType
+} = require('discord.js');
+const Command = require('../Structures/Command.js');
+const fs = require('fs');
+const yaml = require('js-yaml');
 
-const fs = require("fs");
+const supportbot = yaml.load(fs.readFileSync('./Configs/supportbot.yml', 'utf8'));
-const Discord = require("discord.js");
+const cmdconfig = yaml.load(fs.readFileSync('./Configs/commands.yml', 'utf8'));
-const yaml = require("js-yaml");
+const msgconfig = yaml.load(fs.readFileSync('./Configs/messages.yml', 'utf8'));
 
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+// Helper function to validate and convert hex color
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+function parseColor(color) {
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+  if (!color) return 0x5865F2;
-
+  if (typeof color === 'number') return color;
-const Command = require("../Structures/Command.js");
+  if (typeof color !== 'string') return 0x5865F2;
+  color = color.replace('#', '');
+  if (/^[0-9A-F]{6}$/i.test(color)) {
+    return parseInt(color, 16);
+  }
+  return 0x5865F2;
+}
 
 module.exports = new Command({
   name: cmdconfig.Embed.Command,
   description: cmdconfig.Embed.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
+  type: ApplicationCommandType.ChatInput,
   options: [
     {
-      name: "title",
+      name: 'channel',
-      description: "Embed Title",
+      description: 'Select channel to send the message',
-      type: Discord.ApplicationCommandOptionType.String,
+      type: ApplicationCommandOptionType.Channel,
-      required: true,
+      required: true
-    },
-    {
-      name: "message",
-      description: "Embed Message",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: true,
-    },
-    {
-      name: "color",
-      description: "Embed HEX Color",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "fields",
-      description: "Embed Fields (title|content;title|content;...)",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "thumbnail",
-      description: "Embed Thumbnail URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "image",
-      description: "Embed Image URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "footer",
-      description: "Embed Footer Text",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "footericon",
-      description: "Embed Footer Icon URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "author",
-      description: "Embed Author Name",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "authoricon",
-      description: "Embed Author Icon URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "authorurl",
-      description: "Embed Author URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "timestamp",
-      description: "Include Timestamp",
-      type: Discord.ApplicationCommandOptionType.Boolean,
-      required: false,
-    },
-    {
-      name: "inline",
-      description: "Make Fields Inline",
-      type: Discord.ApplicationCommandOptionType.Boolean,
-      required: false,
     }
   ],
   permissions: cmdconfig.Embed.Permission,
 
   async run(interaction) {
+    // Permission check
     const { getRole } = interaction.client;
     let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
     let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
 
     if (!SupportStaff || !Admin) {
-      return interaction.reply("Some roles seem to be missing!\nPlease check for errors when starting the bot.");
+      return interaction.reply('Some roles seem to be missing!\nPlease check for errors when starting the bot.');
     }
 
-    const NoPerms = new Discord.EmbedBuilder()
+    if (!interaction.member.roles.cache.has(SupportStaff.id) && 
-      .setTitle("Invalid Permissions!")
+        !interaction.member.roles.cache.has(Admin.id)) {
-      .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
+      const NoPerms = new EmbedBuilder()
-      .setColor(supportbot.Embed.Colours.Warn);
+        .setTitle('Invalid Permissions!')
+        .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
+        .setColor(0xFF0000);
+      return interaction.reply({ embeds: [NoPerms], ephemeral: true });
+    }
 
-    if (
+    const channel = interaction.options.getChannel('channel');
-      interaction.member.roles.cache.has(SupportStaff.id) ||
+    
-      interaction.member.roles.cache.has(Admin.id)
+    // Initial message state
-    ) {
+    const messageData = {
-      const EmbedTitle = interaction.options.getString("title").replace(/\\n/g, '\n');
+      type: 'embed',
-      const EmbedSubject = interaction.options.getString("message").replace(/\\n/g, '\n');
+      title: 'New Embed',
-      const GeneralColour = interaction.options.getString("color") || supportbot.Embed.Colours.Default;
+      description: 'Click the buttons below to edit this embed',
-      const EmbedThumbnail = interaction.options.getString("thumbnail");
+      color: 0x5865F2,
-      const EmbedImage = interaction.options.getString("image");
+      fields: [],
-      const EmbedFields = interaction.options.getString("fields");
+      footer: null,
-      const EmbedFooter = interaction.options.getString("footer")?.replace(/\\n/g, '\n');
+      thumbnail: null,
-      const EmbedFooterIcon = interaction.options.getString("footericon");
+      image: null,
-      const EmbedAuthor = interaction.options.getString("author")?.replace(/\\n/g, '\n');
+      timestamp: false
-      const EmbedAuthorIcon = interaction.options.getString("authoricon");
+    };
-      const EmbedAuthorURL = interaction.options.getString("authorurl");
-      const EmbedTimestamp = interaction.options.getBoolean("timestamp");
-      const InlineFields = interaction.options.getBoolean("inline");
 
-      const EmbedMsg = new Discord.EmbedBuilder()
+    // Create initial embed
-        .setTitle(EmbedTitle)
+    function createEmbed() {
-        .setDescription(EmbedSubject)
+      const embed = new EmbedBuilder()
-        .setColor(GeneralColour)
+        .setTitle(messageData.title)
-        .setThumbnail(EmbedThumbnail)
+        .setDescription(messageData.description)
-        .setImage(EmbedImage);
+        .setColor(messageData.color);
 
-      if (EmbedFields) {
+      if (messageData.fields.length > 0) {
-        const fieldsArray = EmbedFields.split(';');
+        embed.addFields(messageData.fields);
-        fieldsArray.forEach(field => {
+      }
-          const [title, value] = field.split('|');
+      if (messageData.footer) {
-          if (title && value) {
+        embed.setFooter({ text: messageData.footer });
-            EmbedMsg.addFields({ name: title.replace(/\\n/g, '\n'), value: value.replace(/\\n/g, '\n'), inline: InlineFields || false });
+      }
-          }
+      if (messageData.thumbnail) {
+        embed.setThumbnail(messageData.thumbnail);
+      }
+      if (messageData.image) {
+        embed.setImage(messageData.image);
+      }
+      if (messageData.timestamp) {
+        embed.setTimestamp();
+      }
+
+      return embed;
+    }
+
+    // Create type selector
+    const typeRow = new ActionRowBuilder()
+      .addComponents(
+        new StringSelectMenuBuilder()
+          .setCustomId('message_type')
+          .setPlaceholder('Select message type')
+          .addOptions([
+            {
+              label: 'Embed Message',
+              description: 'Send as an embedded message',
+              value: 'embed'
+            },
+            {
+              label: 'Text Message',
+              description: 'Send as a plain text message',
+              value: 'text'
+            }
+          ])
+      );
+
+    // Create button rows function
+    function createButtons(messageType) {
+      const buttons = [];
+      
+      if (messageType === 'embed') {
+        // Only show these buttons for embed mode
+        const row1 = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_title')
+              .setLabel('Edit Title')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_description')
+              .setLabel('Edit Description')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_color')
+              .setLabel('Edit Color')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('add_field')
+              .setLabel('Add Field')
+              .setStyle(ButtonStyle.Secondary)
+          );
+
+        const row2 = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_footer')
+              .setLabel('Edit Footer')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_image')
+              .setLabel('Add Image')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_thumbnail')
+              .setLabel('Add Thumbnail')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('toggle_timestamp')
+              .setLabel('Toggle Timestamp')
+              .setStyle(ButtonStyle.Secondary)
+          );
+        
+        buttons.push(row1, row2);
+      } else {
+        // Text mode only shows edit text button
+        const textRow = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_description')
+              .setLabel('Edit Text')
+              .setStyle(ButtonStyle.Secondary)
+          );
+        
+        buttons.push(textRow);
+      }
+
+      // Send button always shows
+      const sendRow = new ActionRowBuilder()
+        .addComponents(
+          new ButtonBuilder()
+            .setCustomId('send_message')
+            .setLabel('Send')
+            .setStyle(ButtonStyle.Success)
+        );
+      
+      buttons.push(sendRow);
+      return buttons;
+    }
+
+    // Function to update the message preview
+    async function updatePreview(i) {
+      if (messageData.type === 'embed') {
+        await i.update({
+          content: 'Customize your message:',
+          embeds: [createEmbed()],
+          components: [typeRow, ...createButtons('embed')]
+        });
+      } else {
+        // For text mode, just show the text directly
+        await i.update({
+          content: messageData.description,
+          embeds: [],
+          components: [typeRow, ...createButtons('text')]
+        });
+      }
+    }
+
+    // Send initial message
+    const message = await interaction.reply({
+      content: messageData.type === 'text' ? messageData.description : 'Customize your message:',
+      components: [typeRow, ...createButtons(messageData.type)],
+      embeds: messageData.type === 'embed' ? [createEmbed()] : [],
+      ephemeral: true
+    });
+
+    // Create collector for interactions
+    const collector = message.createMessageComponentCollector({
+      time: 900000
+    });
+
+    collector.on('collect', async (i) => {
+      if (i.user.id !== interaction.user.id) {
+        return i.reply({ 
+          content: 'You cannot edit this message.', 
+          ephemeral: true 
         });
       }
 
-      if (EmbedFooter) {
+      switch (i.customId) {
-        EmbedMsg.setFooter({ text: EmbedFooter, iconURL: EmbedFooterIcon });
+        case 'message_type':
+          messageData.type = i.values[0];
+          await updatePreview(i);
+          break;
+
+        case 'edit_description':
+          const descModal = new ModalBuilder()
+            .setCustomId('desc_modal')
+            .setTitle(messageData.type === 'embed' ? 'Edit Description' : 'Edit Text');
+
+          descModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('desc_input')
+                  .setLabel(messageData.type === 'embed' ? 'Description' : 'Message Text')
+                  .setStyle(TextInputStyle.Paragraph)
+                  .setValue(messageData.description)
+                  .setMaxLength(4000)
+              )
+          );
+
+          await i.showModal(descModal);
+          break;
+
+        case 'edit_title':
+          const titleModal = new ModalBuilder()
+            .setCustomId('title_modal')
+            .setTitle('Edit Title');
+
+          titleModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('title_input')
+                  .setLabel('Title')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.title)
+                  .setMaxLength(256)
+              )
+          );
+
+          await i.showModal(titleModal);
+          break;
+
+        case 'edit_color':
+          const colorModal = new ModalBuilder()
+            .setCustomId('color_modal')
+            .setTitle('Edit Color');
+
+          colorModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('color_input')
+                  .setLabel('Color (HEX)')
+                  .setStyle(TextInputStyle.Short)
+                  .setPlaceholder('#FF0000')
+                  .setMinLength(6)
+                  .setMaxLength(7)
+                  .setValue(messageData.color.toString(16).padStart(6, '0'))
+              )
+          );
+
+          await i.showModal(colorModal);
+          break;
+
+        case 'add_field':
+          const fieldModal = new ModalBuilder()
+            .setCustomId('field_modal')
+            .setTitle('Add Field');
+
+          fieldModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_name')
+                  .setLabel('Field Name')
+                  .setStyle(TextInputStyle.Short)
+                  .setMaxLength(256)
+              ),
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_value')
+                  .setLabel('Field Value')
+                  .setStyle(TextInputStyle.Paragraph)
+                  .setMaxLength(1024)
+              ),
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_inline')
+                  .setLabel('Inline? (true/false)')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue('false')
+                  .setPlaceholder('true or false')
+              )
+          );
+
+          await i.showModal(fieldModal);
+          break;
+
+        case 'edit_footer':
+          const footerModal = new ModalBuilder()
+            .setCustomId('footer_modal')
+            .setTitle('Edit Footer');
+
+          footerModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('footer_input')
+                  .setLabel('Footer Text')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.footer || '')
+                  .setMaxLength(2048)
+              )
+          );
+
+          await i.showModal(footerModal);
+          break;
+
+        case 'edit_image':
+          const imageModal = new ModalBuilder()
+            .setCustomId('image_modal')
+            .setTitle('Add Image');
+
+          imageModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('image_input')
+                  .setLabel('Image URL')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.image || '')
+                  .setPlaceholder('https://example.com/image.png')
+              )
+          );
+
+          await i.showModal(imageModal);
+          break;
+
+        case 'edit_thumbnail':
+          const thumbnailModal = new ModalBuilder()
+            .setCustomId('thumbnail_modal')
+            .setTitle('Add Thumbnail');
+
+          thumbnailModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('thumbnail_input')
+                  .setLabel('Thumbnail URL')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.thumbnail || '')
+                  .setPlaceholder('https://example.com/thumbnail.png')
+              )
+          );
+
+          await i.showModal(thumbnailModal);
+          break;
+
+        case 'toggle_timestamp':
+          messageData.timestamp = !messageData.timestamp;
+          await updatePreview(i);
+          break;
+
+        case 'send_message':
+          try {
+            if (messageData.type === 'embed') {
+              await channel.send({ embeds: [createEmbed()] });
+            } else {
+              await channel.send(messageData.description);
+            }
+            await i.update({ 
+              content: 'Message sent successfully!', 
+              components: [], 
+              embeds: [] 
+            });
+            collector.stop();
+          } catch (error) {
+            await i.reply({ 
+              content: 'Failed to send message. Please check channel permissions.', 
+              ephemeral: true 
+            });
+          }
+          break;
+      }
+    });
+
+    // Handle modal submissions
+    interaction.client.on('interactionCreate', async (modal) => {
+      if (!modal.isModalSubmit()) return;
+      if (modal.user.id !== interaction.user.id) return;
+
+      switch (modal.customId) {
+        case 'title_modal':
+          messageData.title = modal.fields.getTextInputValue('title_input');
+          break;
+        case 'desc_modal':
+          messageData.description = modal.fields.getTextInputValue('desc_input');
+          break;
+        case 'color_modal':
+          messageData.color = parseColor(modal.fields.getTextInputValue('color_input'));
+          break;
+        case 'field_modal':
+          const inlineValue = modal.fields.getTextInputValue('field_inline').toLowerCase();
+          messageData.fields.push({
+            name: modal.fields.getTextInputValue('field_name'),
+            value: modal.fields.getTextInputValue('field_value'),
+            inline: inlineValue === 'true'
+          });
+          break;
+        case 'footer_modal':
+          messageData.footer = modal.fields.getTextInputValue('footer_input');
+          break;
+        case 'image_modal':
+          messageData.image = modal.fields.getTextInputValue('image_input');
+          break;
+        case 'thumbnail_modal':
+          messageData.thumbnail = modal.fields.getTextInputValue('thumbnail_input');
+          break;
+        default:
+          return;
       }
 
-      if (EmbedAuthor) {
+      await updatePreview(modal);
-        EmbedMsg.setAuthor({ name: EmbedAuthor, iconURL: EmbedAuthorIcon, url: EmbedAuthorURL });
+    });
-      }
 
-      if (EmbedTimestamp) {
+    collector.on('end', () => {
-        EmbedMsg.setTimestamp();
+      interaction.editReply({
-      }
+        content: 'Message editor timed out.',
-
+        components: [],
-      interaction.reply({
+        embeds: []
-        embeds: [EmbedMsg],
+      }).catch(() => {});
-      });
+    });
-    } else {
+  }
-      return interaction.reply({ embeds: [NoPerms] });
+});
-    }
-  },
-});

Commands/forceaddUser.js

@@ -0,0 +1,134 @@
+const fs = require("fs");
+const {
+  EmbedBuilder,
+  ApplicationCommandOptionType,
+  ApplicationCommandType,
+  ChannelType,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.ForceAddUser.Command,
+  description: cmdconfig.ForceAddUser.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "user",
+      description: "The user to forcefully add",
+      type: ApplicationCommandOptionType.User,
+      required: true,
+    },
+  ],
+  permissions: cmdconfig.ForceAddUser.Permission,
+
+  async run(interaction) {
+    const userToAdd = interaction.options.getUser("user");
+    const ticketChannel = interaction.channel;
+    const ticketDataPath = "./Data/TicketData.json";
+
+    if (
+      (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+      (supportbot.Ticket.TicketType === "channels" && ticketChannel.type !== ChannelType.GuildText)
+    ) {
+      const onlyInTicket = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
+        .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      return interaction.reply({
+        embeds: [onlyInTicket],
+        ephemeral: true,
+      });
+    }
+
+    try {
+
+      if (supportbot.Ticket.TicketType === "threads") {
+        try {
+            // Explicitly ensure the bot is in the thread
+            const botMember = await ticketChannel.members.fetch(interaction.client.user.id).catch(() => null);
+            if (!botMember) {
+                await ticketChannel.join();
+            }
+    
+            // Delay to ensure API has processed the bot's membership
+            await new Promise(res => setTimeout(res, 1000));
+    
+            // Attempt to add the user to the thread
+            await ticketChannel.members.add(userToAdd.id);
+    
+            console.log("User successfully added to the thread.");
+        } catch (err) {
+            console.error("Error adding user to the thread:", err.message);
+            const errorEmbed = new EmbedBuilder()
+                .setTitle(msgconfig.ForceAddUser.Error_Title)
+                .setDescription(`An error occurred: ${err.message}`)
+                .setColor(supportbot.Embed.Colours.Error);
+    
+            return interaction.reply({
+                embeds: [errorEmbed],
+                ephemeral: true,
+            });
+        }
+
+      } else if (supportbot.Ticket.TicketType === "channels") {
+        await ticketChannel.permissionOverwrites.create(userToAdd.id, {
+          ViewChannel: true,
+          SendMessages: true,
+          ReadMessageHistory: true,
+        }); 
+      }
+
+      const ticketData = JSON.parse(fs.readFileSync(ticketDataPath, "utf8"));
+      const ticketIndex = ticketData.tickets.findIndex((t) => t.id === ticketChannel.id);
+      if (ticketIndex !== -1) {
+        ticketData.tickets[ticketIndex].subUsers.push(userToAdd.id);
+        fs.writeFileSync(ticketDataPath, JSON.stringify(ticketData, null, 4));
+      }
+
+      const addedEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.Added_Title)
+        .setDescription(
+          msgconfig.ForceAddUser.Added_Description.replace("%username%", userToAdd.username)
+        )
+        .setColor(supportbot.Embed.Colours.Success);
+
+      await interaction.reply({
+        embeds: [addedEmbed],
+        ephemeral: true,
+      });
+
+      const addedToTicketEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.AddedToTicket_Title)
+        .setDescription(
+          msgconfig.ForceAddUser.AddedToTicket_Description.replace(
+            "%channel_link%",
+            `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
+          )
+        )
+        .setColor(supportbot.Embed.Colours.General);
+
+      await userToAdd.send({
+        embeds: [addedToTicketEmbed],
+      });
+    } catch (err) {
+      console.error("Error adding user to the ticket:", err);
+
+      const errorEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.Error_Title)
+        .setDescription(msgconfig.ForceAddUser.Error_Adding)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      await interaction.reply({
+        embeds: [errorEmbed],
+        ephemeral: true,
+      });
+    }
+  },
+});

Commands/help.js

@@ -1,17 +1,9 @@
-// SupportBot | Emerald Services
-// Help Command
-
 const fs = require("fs");
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
 
-const supportbot = yaml.load(
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-);
-
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
 
 const Command = require("../Structures/Command.js");
 
@@ -32,11 +24,17 @@ module.exports = new Command({
       );
     }
 
-    // Fetch all commands from the client's commands collection
+    // Separate regular commands and addon commands
     let botCommands = "";
+    let addonCommands = "";
+
     interaction.client.commands.forEach((command) => {
       if (command.permissions) {
-        botCommands += `\`${command.name}\` `;
+        if (command.addon) {
+          addonCommands += `\`${command.name}\` `;
+        } else {
+          botCommands += `\`${command.name}\` `;
+        }
       }
     });
 
@@ -51,15 +49,6 @@ module.exports = new Command({
         inline: false,
       });
 
-    // Conditionally add Addons section
-    if (supportbot.General.Addons.Enabled) {
-      HelpEmbed1.addFields({
-        name: "🛠️ Addons\n",
-        value: "No addons available.",
-        inline: false,
-      });
-    }
-
     HelpEmbed1.setFooter({
       text: supportbot.Embed.Footer,
       iconURL: interaction.user.displayAvatarURL(),

Commands/mod.js

@@ -0,0 +1,261 @@
+const fs = require("fs");
+const { ApplicationCommandOptionType, ApplicationCommandType, EmbedBuilder, ActionRowBuilder, ButtonBuilder, ButtonStyle, ComponentType } = require("discord.js");
+const yaml = require("js-yaml");
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+// Function to chunk array into smaller arrays
+function chunkArray(arr, size) {
+  const chunks = [];
+  for (let i = 0; i < arr.length; i += size) {
+    chunks.push(arr.slice(i, i + size));
+  }
+  return chunks;
+}
+
+module.exports = new Command({
+  name: cmdconfig.Mod.Command,
+  description: cmdconfig.Mod.Command,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: cmdconfig.Mod.TicketBlacklist.Command,
+      description: cmdconfig.Mod.TicketBlacklist.Description,
+      type: ApplicationCommandOptionType.SubcommandGroup,
+      options: [
+        {
+          name: cmdconfig.Mod.TicketBlacklist.Add.Command,
+          description: msgconfig.Mod.TicketBlacklist.Add.Description || "Add a user to the ticket blacklist",
+          type: ApplicationCommandOptionType.Subcommand,
+          options: [
+            {
+              name: 'user',
+              description: msgconfig.Mod.TicketBlacklist.Add.UserDescription || "User to blacklist",
+              type: ApplicationCommandOptionType.User,
+              required: true
+            },
+            {
+              name: 'reason', 
+              description: msgconfig.Mod.TicketBlacklist.Add.ReasonDescription || "Reason for blacklisting",
+              type: ApplicationCommandOptionType.String,
+              required: false
+            }
+          ]
+        },
+        {
+          name: cmdconfig.Mod.TicketBlacklist.Remove.Command,
+          description: msgconfig.Mod.TicketBlacklist.Remove.Description || "Remove a user from the ticket blacklist",
+          type: ApplicationCommandOptionType.Subcommand,
+          options: [
+            {
+              name: 'user',
+              description: msgconfig.Mod.TicketBlacklist.Remove.UserDescription || "User to remove from blacklist",
+              type: ApplicationCommandOptionType.User,
+              required: true
+            },
+            {
+              name: 'reason',
+              description: msgconfig.Mod.TicketBlacklist.Remove.ReasonDescription || "Reason for removing from blacklist",
+              type: ApplicationCommandOptionType.String,
+              required: false
+            }
+          ]
+        },
+        {
+          name: "view",
+          description: msgconfig.Mod.TicketBlacklist.View.Description || "View all blacklisted users",
+          type: ApplicationCommandOptionType.Subcommand,
+        }
+      ]
+    }
+  ],
+  permissions: cmdconfig.Mod.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    let Moderator = await getRole(supportbot.Roles.StaffMember.Moderator, interaction.guild);
+
+    if (!SupportStaff || !Admin || !Moderator) {
+      const missingRolesEmbed = new EmbedBuilder()
+        .setDescription(msgconfig.Error.InvalidChannel || "Required roles are missing!")
+        .setColor(supportbot.Embed.Colours.Warn);
+      return interaction.reply({ embeds: [missingRolesEmbed] });
+    }
+
+    const NoPerms = new EmbedBuilder()
+      .setDescription(msgconfig.Error.IncorrectPerms || "You do not have the correct permissions!")
+      .setColor(supportbot.Embed.Colours.Warn);
+
+    if (!interaction.member.roles.cache.has(Admin.id) && !interaction.member.roles.cache.has(Moderator.id) && (!supportbot.Mod.AllowSupportStaff || !interaction.member.roles.cache.has(SupportStaff.id))) {
+      return interaction.reply({ embeds: [NoPerms] });
+    }
+
+    const subcommand = interaction.options.getSubcommand(false);
+    const user = interaction.options.getUser('user');
+    const reason = interaction.options.getString('reason') || "No reason provided"; 
+
+    try {
+      let blacklistedUsers;
+      try {
+        blacklistedUsers = JSON.parse(fs.readFileSync("./Data/BlacklistedUsers.json", "utf8")).blacklistedUsers;
+        if (!Array.isArray(blacklistedUsers)) {
+          blacklistedUsers = [];
+        }
+      } catch (error) {
+        blacklistedUsers = [];
+      }
+
+      if (subcommand === cmdconfig.Mod.TicketBlacklist.Add.Command) {
+        if (blacklistedUsers.includes(user.id)) {
+          const alreadyBlacklistedEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.Add.AlreadyBlacklisted.replace("{userTag}", user.tag) || ":x: User is already blacklisted.")
+            .setColor(supportbot.Embed.Colours.Warn);
+          return interaction.reply({ embeds: [alreadyBlacklistedEmbed], ephemeral: true });
+        }
+
+        blacklistedUsers.push(user.id);
+        fs.writeFileSync("./Data/BlacklistedUsers.json", JSON.stringify({ "blacklistedUsers": blacklistedUsers }, null, 4));
+
+        const successEmbed = new EmbedBuilder()
+          .setDescription(msgconfig.Mod.TicketBlacklist.Add.Success.replace("{userTag}", user.tag) || ":white_check_mark: User has been blacklisted.")
+          .setColor(supportbot.Embed.Colours.Success);
+
+        const blacklistChannel = interaction.guild.channels.cache.get(supportbot.Ticket.Log.TicketBlacklistLog);
+        if (blacklistChannel) {
+          const blacklistLogEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.TicketBlacklistLog.Title || "Ticket Blacklist Log")
+            .setColor(msgconfig.TicketBlacklistLog.Colour || supportbot.Embed.Colours.Success)
+            .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
+            .setDescription(`> **User:** ${user.tag} (\`${user.id}\`)\n> **Actioned by:** <@${interaction.user.id}>`)
+            .addFields({ name: "Action", value: "\`\`\`Removed from blacklist\`\`\`", inline: false })
+            .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: false });
+
+          blacklistChannel.send({ embeds: [blacklistLogEmbed] });
+        }
+
+        return interaction.reply({
+          embeds: [successEmbed],
+          ephemeral: true 
+        });
+
+      } else if (subcommand === cmdconfig.Mod.TicketBlacklist.Remove.Command) {
+        if (!blacklistedUsers.includes(user.id)) {
+          const notBlacklistedEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.Remove.NotBlacklisted.replace("{userTag}", user.tag) || ":x: User is not blacklisted.")
+            .setColor(supportbot.Embed.Colours.Warn);
+          return interaction.reply({ embeds: [notBlacklistedEmbed], ephemeral: true });
+        }
+
+        blacklistedUsers = blacklistedUsers.filter(id => id !== user.id);
+        fs.writeFileSync("./Data/BlacklistedUsers.json", JSON.stringify({ "blacklistedUsers": blacklistedUsers }, null, 4));
+
+        const removedEmbed = new EmbedBuilder()
+          .setDescription(msgconfig.Mod.TicketBlacklist.Remove.Success.replace("{userTag}", user.tag) || ":white_check_mark: User has been removed from the blacklist.")
+          .setColor(supportbot.Embed.Colours.Success);
+
+        const blacklistChannel = interaction.guild.channels.cache.get(supportbot.Ticket.Log.TicketBlacklistLog);
+        if (blacklistChannel) {
+          const blacklistLogEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.TicketBlacklistLog.Title || "Ticket Blacklist Log")
+            .setColor(msgconfig.TicketBlacklistLog.Colour || supportbot.Embed.Colours.Success)
+            .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
+            .setDescription(`> **User:** ${user.tag} (\`${user.id}\`)\n> **Actioned by:** <@${interaction.user.id}>`)
+            .addFields({ name: "Action", value: "\`\`\`Removed from blacklist\`\`\`", inline: false })
+            .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: false });
+
+          blacklistChannel.send({ embeds: [blacklistLogEmbed] });
+        }
+
+        return interaction.reply({ embeds: [removedEmbed], ephemeral: true });
+
+      } else if (subcommand === "view") {
+        if (blacklistedUsers.length === 0) {
+          const noBlacklistedUsersEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.View.NoBlacklistedUsers || "No users are blacklisted.")
+            .setColor(supportbot.Embed.Colours.Success);
+          return interaction.reply({ embeds: [noBlacklistedUsersEmbed], ephemeral: true });
+        }
+
+        const chunkedUsers = chunkArray(blacklistedUsers, 5);
+        let currentPage = 0;
+
+        const createEmbed = (page) => {
+          return new EmbedBuilder()
+            .setTitle(msgconfig.Mod.TicketBlacklist.View.EmbedTitle || "Blacklisted Users")
+            .setDescription(chunkedUsers[page].map(id => `<@${id}>`).join("\n"))
+            .setColor(supportbot.Embed.Colours.Success)
+            .setFooter({ text: `Page ${page + 1} of ${chunkedUsers.length}` });
+        };
+
+        const buttons = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('previous')
+              .setLabel('Previous')
+              .setStyle(ButtonStyle.Secondary)
+              .setDisabled(currentPage === 0),
+            new ButtonBuilder()
+              .setCustomId('next')
+              .setLabel('Next')
+              .setStyle(ButtonStyle.Secondary)
+              .setDisabled(currentPage === chunkedUsers.length - 1)
+          );
+
+        const response = await interaction.reply({
+          embeds: [createEmbed(currentPage)],
+          components: chunkedUsers.length > 1 ? [buttons] : [],
+          ephemeral: true
+        });
+
+        if (chunkedUsers.length <= 1) return;
+
+        const collector = response.createMessageComponentCollector({
+          componentType: ComponentType.Button,
+          time: 60000 
+        });
+
+        collector.on('collect', async (i) => {
+          if (i.user.id !== interaction.user.id) {
+            return i.reply({
+              content: 'You cannot use these buttons.',
+              ephemeral: true
+            });
+          }
+
+          if (i.customId === 'previous' && currentPage > 0) {
+            currentPage--;
+          } else if (i.customId === 'next' && currentPage < chunkedUsers.length - 1) {
+            currentPage++;
+          }
+
+          buttons.components[0].setDisabled(currentPage === 0);
+          buttons.components[1].setDisabled(currentPage === chunkedUsers.length - 1);
+
+          await i.update({
+            embeds: [createEmbed(currentPage)],
+            components: [buttons]
+          });
+        });
+
+        collector.on('end', () => {
+          buttons.components.forEach(button => button.setDisabled(true));
+          interaction.editReply({
+            components: [buttons]
+          }).catch(() => {});
+        });
+      }
+    } catch (error) {
+      console.error("Error in mod command:", error);
+      const errorEmbed = new EmbedBuilder()
+        .setDescription(msgconfig.Error.ActionFailed || "An error occurred while processing your request.")
+        .setColor(supportbot.Embed.Colours.Warn);
+      interaction.reply({ embeds: [errorEmbed], ephemeral: true });
+    }
+  }
+});

Commands/profile.js

@@ -0,0 +1,320 @@
+const { EmbedBuilder, ModalBuilder, TextInputBuilder, TextInputStyle, ApplicationCommandType, ActionRowBuilder, ButtonBuilder, ButtonStyle, ApplicationCommandOptionType } = require("discord.js");
+const fs = require("fs");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+const clockedInUsers = new Set();
+
+function updateClockedInStatus(profileEmbed, clockedIn) {
+  profileEmbed.data.fields = profileEmbed.data.fields.map(field => {
+    if (field.name === 'Clocked In Status') {
+      field.value = clockedIn ? '✅ Clocked In' : '❌ Clocked Out';
+    }
+    return field;
+  });
+  return profileEmbed;
+}
+
+module.exports = new Command({
+  name: cmdconfig.Profile.Command,
+  description: cmdconfig.Profile.Description,
+  type: ApplicationCommandType.ChatInput,
+  permissions: cmdconfig.Profile.Permission,
+  options: [
+    {
+      name: 'user',
+      description: 'The user to view the profile of',
+      type: ApplicationCommandOptionType.User,
+      required: false
+    }
+  ],
+
+  async run(interaction) {
+    await interaction.deferReply({ ephemeral: true }); 
+
+    const userOption = interaction.options.getUser('user');
+    const viewingUser = userOption || interaction.user;
+    const viewingUserId = viewingUser.id;
+    const interactionUserId = interaction.user.id;
+
+    const user = interaction.guild.members.cache.get(viewingUserId);
+    const { getRole, getChannel } = interaction.client;
+
+    const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+    if (!Staff || !Admin) {
+      return interaction.editReply({
+        content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
+        ephemeral: true,
+      });
+    }
+
+    const isStaff = user.roles.cache.has(Staff.id) || user.roles.cache.has(Admin.id);
+    const isOwnProfile = interactionUserId === viewingUserId;
+
+    const profilePath = `./Data/Profiles/${viewingUserId}.json`;
+    let profileData;
+
+    if (fs.existsSync(profilePath)) {
+      profileData = JSON.parse(fs.readFileSync(profilePath, "utf8"));
+    } else {
+      profileData = {
+        bio: "",
+        timezone: "",
+        clockedIn: false
+      };
+      fs.writeFileSync(profilePath, JSON.stringify(profileData, null, 2));
+    }
+
+    const { bio, timezone, clockedIn } = profileData;
+
+    let profileEmbed = new EmbedBuilder()
+      .setTitle(`${viewingUser.username}'s Profile`)
+      .setColor(supportbot.Embed.Colours.General)
+      .setThumbnail(viewingUser.displayAvatarURL())
+      .addFields(
+        { name: 'Bio', value: bio || 'No bio set.', inline: false },
+        { name: 'Timezone', value: timezone || 'No timezone set.', inline: true }
+      );
+
+    if (isStaff) {
+      profileEmbed.addFields({ name: 'Clocked In Status', value: clockedIn ? '✅ Clocked In' : '❌ Clocked Out', inline: true });
+    }
+
+    const buttonRow = new ActionRowBuilder();
+    if (isOwnProfile) {
+      buttonRow.addComponents(
+        new ButtonBuilder()
+          .setCustomId('editProfile')
+          .setLabel('Edit Profile')
+          .setStyle(ButtonStyle.Secondary)
+      );
+
+      if (isStaff) {
+        buttonRow.addComponents(
+          new ButtonBuilder()
+            .setCustomId('clockInOut')
+            .setLabel(clockedIn ? 'Clock Out' : 'Clock In')
+            .setStyle(ButtonStyle.Secondary)
+        );
+      }
+    }
+
+    if (isStaff && supportbot.Ticket.ClaimTickets.Enabled) {
+      buttonRow.addComponents(
+        new ButtonBuilder()
+          .setCustomId('viewTicketStats')
+          .setLabel('View Ticket Stats')
+          .setStyle(ButtonStyle.Secondary)
+      );
+    }
+
+    await interaction.editReply({ embeds: [profileEmbed], components: buttonRow.components.length > 0 ? [buttonRow] : [] });
+
+    const filter = i => (
+      ['editProfile', 'clockInOut', 'viewTicketStats', 'showOpenTickets', 'backToStats', 'backToProfile'].includes(i.customId) 
+      && i.user.id === interactionUserId
+    );
+
+    const collector = interaction.channel.createMessageComponentCollector({ filter, time: 60000 });
+
+    collector.on('collect', async i => {
+      if (i.customId === 'editProfile') {
+        const modal = new ModalBuilder()
+          .setCustomId('editProfileModal')
+          .setTitle('Edit Profile')
+          .addComponents(
+            new ActionRowBuilder().addComponents(
+              new TextInputBuilder()
+                .setCustomId('bio')
+                .setLabel('Bio')
+                .setStyle(TextInputStyle.Paragraph)
+                .setPlaceholder('Enter your bio')
+                .setValue(String(bio))
+                .setRequired(false)
+            ),
+            new ActionRowBuilder().addComponents(
+              new TextInputBuilder()
+                .setCustomId('timezone')
+                .setLabel('Timezone')
+                .setStyle(TextInputStyle.Short)
+                .setPlaceholder('Enter your timezone')
+                .setValue(String(timezone))
+                .setRequired(false)
+            )
+          );
+
+        await i.showModal(modal);
+      }
+
+      if (i.customId === 'clockInOut') {
+        profileData.clockedIn = !profileData.clockedIn;
+        fs.writeFileSync(profilePath, JSON.stringify(profileData, null, 2));
+        profileEmbed = updateClockedInStatus(profileEmbed, profileData.clockedIn);
+
+        if (profileData.clockedIn) {
+          clockedInUsers.add(viewingUserId);
+        } else {
+          clockedInUsers.delete(viewingUserId);
+        }
+
+        const updatedButtonRow = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('editProfile')
+              .setLabel('Edit Profile')
+              .setStyle(ButtonStyle.Secondary)
+          );
+
+        if (isStaff) {
+          updatedButtonRow.addComponents(
+            new ButtonBuilder()
+              .setCustomId('clockInOut')
+              .setLabel(profileData.clockedIn ? 'Clock Out' : 'Clock In')
+              .setStyle(ButtonStyle.Secondary)
+          );
+
+          if (supportbot.Ticket.ClaimTickets.Enabled) {
+            updatedButtonRow.addComponents(
+              new ButtonBuilder()
+                .setCustomId('viewTicketStats')
+                .setLabel('View Ticket Stats')
+                .setStyle(ButtonStyle.Secondary)
+            );
+          }
+        }
+
+        await i.update({ embeds: [profileEmbed], components: [updatedButtonRow] });
+
+        let clockedinout = new EmbedBuilder()
+          .setTitle(profileData.clockedIn ? 'Clocked In!' : 'Clocked Out!') 
+          .setDescription(profileData.clockedIn ? 'You have successfully clocked in.' : 'You have successfully clocked out.')
+          .setColor(supportbot.Embed.Colours.General)
+
+        await interaction.followUp({ embeds: [clockedinout], ephemeral: true });
+      }
+
+      if (i.customId === 'viewTicketStats') {
+        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === viewingUserId);
+        const ticketsOpen = ticketsClaimed.filter(t => t.open);
+        const totalTickets = ticketsClaimed.length;
+
+        let totalResponseTime = 0;
+        let responseCount = 0;
+
+        ticketsClaimed.forEach(ticket => {
+          if (ticket.claimedAt && ticket.createdAt) {
+            const responseTime = new Date(ticket.claimedAt) - new Date(ticket.createdAt);
+            totalResponseTime += responseTime;
+            responseCount++;
+          }
+        });
+
+        const averageResponseTime = responseCount ? totalResponseTime / responseCount : 0;
+        const averageResponseTimeMinutes = Math.round(averageResponseTime / 60000);
+
+        const statsEmbed = new EmbedBuilder()
+          .setTitle(msgconfig.TicketStats.Title)
+          .setDescription(`> Ticket stats for <@${viewingUserId}>`)
+          .setColor(supportbot.Embed.Colours.General)
+          .addFields(
+            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
+            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
+            { name: msgconfig.TicketStats.ResponseTime, value: `${averageResponseTimeMinutes} minutes`, inline: false }
+          );
+
+        const statsButtonRow = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('showOpenTickets')
+              .setLabel('Show Open Tickets')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('backToProfile')
+              .setLabel('Back to Profile')
+              .setStyle(ButtonStyle.Secondary)
+          );
+
+        await i.update({ embeds: [statsEmbed], components: [statsButtonRow] });
+      }
+
+      if (i.customId === 'showOpenTickets') {
+        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+        const ticketsOpen = TicketData.tickets.filter(t => t.claimedBy === viewingUserId && t.open);
+
+        const openTicketsEmbed = new EmbedBuilder()
+          .setTitle('Active Tickets')
+          .setDescription(ticketsOpen.map(t => `<#${t.id}>`).join('\n') || 'No active tickets.')
+          .setColor(supportbot.Embed.Colours.General);
+
+        const openTicketsButtonRow = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('backToStats')
+              .setLabel('Back to Stats')
+              .setStyle(ButtonStyle.Secondary)
+          );
+
+        await i.update({ embeds: [openTicketsEmbed], components: [openTicketsButtonRow] });
+      }
+
+      if (i.customId === 'backToStats') {
+        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === viewingUserId);
+        const ticketsOpen = ticketsClaimed.filter(t => t.open);
+        const totalTickets = ticketsClaimed.length;
+
+        let totalResponseTime = 0;
+        let responseCount = 0;
+
+        ticketsClaimed.forEach(ticket => {
+          if (ticket.claimedAt && ticket.createdAt) {
+            const responseTime = new Date(ticket.claimedAt) - new Date(ticket.createdAt);
+            totalResponseTime += responseTime;
+            responseCount++;
+          }
+        });
+
+        const averageResponseTime = responseCount ? totalResponseTime / responseCount : 0;
+        const averageResponseTimeMinutes = Math.round(averageResponseTime / 60000);
+
+        const statsEmbed = new EmbedBuilder()
+          .setTitle(msgconfig.TicketStats.Title)
+          .setDescription(`> Ticket stats for <@${viewingUserId}>`)
+          .setColor(supportbot.Embed.Colours.General)
+          .addFields(
+            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
+            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
+            { name: msgconfig.TicketStats.ResponseTime, value: `${averageResponseTimeMinutes} minutes`, inline: false }
+          );
+
+        const statsButtonRow = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('showOpenTickets')
+              .setLabel('Show Open Tickets')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('backToProfile')
+              .setLabel('Back to Profile')
+              .setStyle(ButtonStyle.Secondary)
+          );
+
+        await i.update({ embeds: [statsEmbed], components: [statsButtonRow] });
+      }
+
+      if (i.customId === 'backToProfile') {
+        await i.update({ embeds: [profileEmbed], components: buttonRow.components.length > 0 ? [buttonRow] : [] });
+      }
+    });
+  }
+});
+
+module.exports.clockedInUsers = clockedInUsers;

Commands/removeUser.js

@@ -0,0 +1,134 @@
+const fs = require("fs");
+const {
+  EmbedBuilder,
+  ApplicationCommandOptionType,
+  ApplicationCommandType,
+  ChannelType,
+  ActionRowBuilder,
+  ButtonBuilder,
+  ButtonStyle,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.RemoveUser.Command,
+  description: cmdconfig.RemoveUser.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "user",
+      description: "The user to remove",
+      type: ApplicationCommandOptionType.User,
+      required: true,
+    },
+  ],
+  permissions: cmdconfig.RemoveUser.Permission,
+
+  async run(interaction) {
+
+    const { getRole } = interaction.client;
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    if (!SupportStaff || !Admin) {
+      return interaction.reply(
+        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+      );
+    }
+
+    const NoPerms = new EmbedBuilder()
+      .setTitle("Invalid Permissions!")
+      .setDescription(
+        `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
+      )
+      .setColor(supportbot.Embed.Colours.Warn);
+
+    if (
+      !interaction.member.roles.cache.has(SupportStaff.id) &&
+      !interaction.member.roles.cache.has(Admin.id)
+    ) {
+      return interaction.reply({ embeds: [NoPerms] });
+    }
+
+    const userToRemove = interaction.options.getUser("user");
+    const ticketChannel = interaction.channel;
+    const ticketDataPath = "./Data/TicketData.json";
+
+    // Check if the channel is a ticket thread or text channel based on TicketType
+    if (
+      (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+      (supportbot.Ticket.TicketType === "channels" && ticketChannel.type !== ChannelType.GuildText)
+    ) {
+      const onlyInTicket = new EmbedBuilder()
+        .setTitle(msgconfig.RemoveUser.NotInTicket_Title)
+        .setDescription(msgconfig.RemoveUser.NotInTicket_Description)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      return interaction.reply({
+        embeds: [onlyInTicket],
+        ephemeral: true,
+      });
+    }
+
+    try {
+      // Remove user from thread or channel based on TicketType
+      if (supportbot.Ticket.TicketType === "threads") {
+        await ticketChannel.members.remove(userToRemove.id); // For threads
+      } else if (supportbot.Ticket.TicketType === "channels") {
+        await ticketChannel.permissionOverwrites.delete(userToRemove.id); // For channels
+      }
+
+      // Update the ticket data
+      const ticketData = JSON.parse(fs.readFileSync(ticketDataPath, "utf8"));
+      const ticketIndex = ticketData.tickets.findIndex((t) => t.id === ticketChannel.id);
+      if (ticketIndex !== -1) {
+        const subUsers = ticketData.tickets[ticketIndex].subUsers;
+        const userIndex = subUsers.indexOf(userToRemove.id);
+        if (userIndex !== -1) {
+          subUsers.splice(userIndex, 1);
+          fs.writeFileSync(ticketDataPath, JSON.stringify(ticketData, null, 4));
+        }
+      }
+
+      const removedEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.RemoveUser.Removed_Title)
+        .setDescription(msgconfig.RemoveUser.Removed_Message)
+        .setColor(supportbot.Embed.Colours.Success);
+
+      await interaction.reply({
+        embeds: [removedEmbed],
+        ephemeral: true,
+      });
+
+      const removedFromTicketEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.RemoveUser.RemovedFromTicket_Title)
+        .setDescription(msgconfig.RemoveUser.RemovedFromTicket_Description.replace(
+          "%channel_link%",
+          `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
+        ))
+        .setColor(supportbot.Embed.Colours.General);
+
+      await userToRemove.send({
+        embeds: [removedFromTicketEmbed],
+      });
+
+    } catch (err) {
+      console.error("Error removing user from the ticket:", err);
+
+      const errorEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.RemoveUser.Error_Title)
+        .setDescription(msgconfig.RemoveUser.Error_Removing)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      await interaction.reply({
+        embeds: [errorEmbed],
+        ephemeral: true,
+      });
+    }
+  },
+});

Commands/settings.js

@@ -0,0 +1,235 @@
+const { Command } = require('../Structures/Addon.js');
+const Discord = require("discord.js");
+const fs = require("fs");
+const yaml = require("js-yaml");
+const path = require("path");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const settingsFilePath = path.resolve(__dirname, '../Data/settings.json');
+
+function loadSettings() {
+  try {
+    if (fs.existsSync(settingsFilePath)) {
+      const data = fs.readFileSync(settingsFilePath, 'utf8');
+      return JSON.parse(data);
+    } else {
+      return {};
+    }
+  } catch (error) {
+    console.error("Error reading settings file:", error);
+    return {};
+  }
+}
+
+function saveSettings(settings) {
+  try {
+    fs.writeFileSync(settingsFilePath, JSON.stringify(settings, null, 2), 'utf8');
+  } catch (error) {
+    console.error("Error writing settings file:", error);
+  }
+}
+
+module.exports = new Command({
+  name: cmdconfig.Settings.Command,
+  description: cmdconfig.Settings.Description,
+  permissions: cmdconfig.Settings.Permission,
+  options: [
+    {
+      name: 'setstatus',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot status',
+      options: [
+        {
+          name: 'status',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Choose the bot status',
+          required: true,
+          choices: [
+            { name: 'Online 🟢', value: 'online' },
+            { name: 'Idle 🌙', value: 'idle' },
+            { name: 'Do Not Disturb ⛔', value: 'dnd' },
+            { name: 'Invisible 👻', value: 'invisible' }
+          ],
+        },
+      ],
+    },
+    {
+      name: 'setactivity',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot activity',
+      options: [
+        {
+          name: 'type',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Choose the activity type',
+          required: true,
+          choices: [
+            { name: 'Playing 🎮', value: 'PLAYING' },
+            { name: 'Watching 👀', value: 'WATCHING' },
+            { name: 'Listening 🎧', value: 'LISTENING' },
+            { name: 'Competing 🏆', value: 'COMPETING' }
+          ],
+        },
+        {
+          name: 'message',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'The activity message',
+          required: true,
+        },
+      ],
+    },
+    {
+      name: 'streammode',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot streaming status',
+      options: [
+        {
+          name: 'toggle',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Turn streaming mode on or off',
+          required: true,
+          choices: [
+            { name: 'On', value: 'on' },
+            { name: 'Off', value: 'off' }
+          ],
+        },
+        {
+          name: 'twitchurl',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Twitch stream URL (Required if turning on)',
+          required: false,
+        },
+      ],
+    },
+    {
+      name: 'setnickname',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot nickname',
+      options: [
+        {
+          name: 'nickname',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'The new nickname for the bot',
+          required: true,
+        },
+      ],
+    },
+  ],
+
+  async run(interaction) {
+    const subcommand = interaction.options.getSubcommand();
+    const settings = loadSettings();
+
+    if (subcommand === 'setstatus') {
+      const status = interaction.options.getString('status');
+
+      try {
+        interaction.client.user.setPresence({
+          status: status,
+          activities: interaction.client.user.presence.activities || [],
+        });
+
+        settings.status = status;
+        saveSettings(settings);
+
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(`Status set to **${status.charAt(0).toUpperCase() + status.slice(1)}**`)
+          .setColor(supportbot.Embed.Colours.General);
+
+        return interaction.reply({ embeds: [embed], ephemeral: true });
+      } catch (error) {
+        return interaction.reply({ content: `Failed to set status: ${error.message}`, ephemeral: true });
+      }
+    } 
+    
+    if (subcommand === 'setactivity') {
+      const activityType = interaction.options.getString('type');
+      const activityMessage = interaction.options.getString('message');
+
+      try {
+        interaction.client.user.setPresence({
+          activities: [{ name: activityMessage, type: Discord.ActivityType[activityType] }],
+          status: interaction.client.user.presence.status || 'online',
+        });
+
+        settings.activity = { type: activityType, message: activityMessage };
+        saveSettings(settings);
+
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(`Activity set to **${activityType.toLowerCase()} ${activityMessage}**`)
+          .setColor(supportbot.Embed.Colours.General);
+
+        return interaction.reply({ embeds: [embed], ephemeral: true });
+      } catch (error) {
+        return interaction.reply({ content: `Failed to set activity: ${error.message}`, ephemeral: true });
+      }
+    } else if (subcommand === 'streammode') {
+      const toggle = interaction.options.getString('toggle');
+      const twitchUrl = interaction.options.getString('twitchurl');
+
+      if (toggle === 'on') {
+        if (!twitchUrl) {
+          return interaction.reply({ content: 'Please provide a Twitch URL to stream.', ephemeral: true });
+        }
+
+        try {
+          interaction.client.user.setPresence({
+            activities: [{ name: 'Streaming', type: Discord.ActivityType.Streaming, url: twitchUrl }],
+            status: 'online',
+          });
+
+          settings.streaming = { active: true, url: twitchUrl };
+          saveSettings(settings);
+
+          const embed = new Discord.EmbedBuilder()
+            .setDescription(`**Streaming mode enabled!**\nStreaming: [Twitch](${twitchUrl})`)
+            .setColor(supportbot.Embed.Colours.General);
+
+          return interaction.reply({ embeds: [embed], ephemeral: true });
+        } catch (error) {
+          return interaction.reply({ content: `Failed to enable streaming mode: ${error.message}`, ephemeral: true });
+        }
+      } else if (toggle === 'off') {
+        try {
+          interaction.client.user.setPresence({
+            activities: interaction.client.user.presence.activities.filter(a => a.type !== Discord.ActivityType.Streaming),
+            status: settings.status || 'online',
+          });
+
+          settings.streaming = { active: false };
+          saveSettings(settings);
+
+          const embed = new Discord.EmbedBuilder()
+            .setDescription(`**Streaming mode disabled!**`)
+            .setColor(supportbot.Embed.Colours.General);
+
+          return interaction.reply({ embeds: [embed], ephemeral: true });
+        } catch (error) {
+          return interaction.reply({ content: `Failed to disable streaming mode: ${error.message}`, ephemeral: true });
+        }
+      }
+    } else if (subcommand === 'setnickname') {
+      const nickname = interaction.options.getString('nickname');
+
+      try {
+        const guild = interaction.guild;
+        const botMember = guild.members.cache.get(interaction.client.user.id);
+        await botMember.setNickname(nickname);
+
+        settings.nickname = nickname;
+        saveSettings(settings);
+
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(`Bot nickname set to **${nickname}**`)
+          .setColor(supportbot.Embed.Colours.General);
+
+        return interaction.reply({ embeds: [embed], ephemeral: true });
+      } catch (error) {
+        return interaction.reply({ content: `Failed to set nickname: ${error.message}`, ephemeral: true });
+      }
+    } else {
+      return interaction.reply({ content: 'Invalid command usage.', ephemeral: true });
+    }
+  },
+});

Commands/ticket.js

@@ -8,7 +8,8 @@ const {
   ButtonBuilder,
   StringSelectMenuBuilder,
   StringSelectMenuOptionBuilder,
-  GuildMemberRoleManager,
+  ButtonStyle,
+  MessageCollector,
 } = require("discord.js");
 const yaml = require("js-yaml");
 
@@ -20,6 +21,248 @@ const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
 const Command = require("../Structures/Command.js");
 const TicketNumberID = require("../Structures/TicketID.js");
 
+async function isBlacklisted(userId) {
+  let blacklistData;
+  try {
+    blacklistData = JSON.parse(fs.readFileSync("./Data/BlacklistedUsers.json", "utf8"));
+  } catch (error) {
+    console.error("Error reading BlacklistedUsers.json:", error);
+    return false; 
+  }
+  
+  if (!blacklistData || !Array.isArray(blacklistData.blacklistedUsers)) {
+    console.error("blacklistedUsers is not defined or is not an array");
+    return false;
+  }
+  
+  return blacklistData.blacklistedUsers.includes(userId);
+}
+
+async function getClockedInUsers(guild) {
+  const clockedInUsers = new Set();
+
+  const profilesDir = './Data/Profiles';
+  const profileFiles = fs.readdirSync(profilesDir);
+
+  for (const file of profileFiles) {
+    const profileData = JSON.parse(fs.readFileSync(`${profilesDir}/${file}`, "utf8"));
+    if (profileData.clockedIn) {
+      const userId = file.replace('.json', '');
+      const member = await guild.members.fetch(userId);
+      if (member) clockedInUsers.add(member.id);
+    }
+  }
+  return clockedInUsers;
+}
+
+async function askTicketQuestions(ticketChannel, interaction, questions) {
+  const answers = [];
+  let questionIndex = 0;
+
+  const sendNextQuestion = async () => {
+    if (questionIndex < questions.length) {
+
+      const questionsEmbed = new EmbedBuilder()
+        .setDescription(`**${questionIndex + 1}.** ${questions[questionIndex]}`)
+        .setColor(supportbot.Embed.Colours.General)
+
+      const questionMessage = await ticketChannel.send({
+        embeds: [questionsEmbed], 
+      });
+
+      const collector = new MessageCollector(ticketChannel, {
+        filter: (m) => m.author.id === interaction.user.id,
+        max: 1,
+        time: 60000,
+      });
+
+      collector.on("collect", async (message) => {
+        answers.push({ question: questions[questionIndex], answer: message.content });
+        questionIndex++;
+        await message.delete();
+        await questionMessage.delete();
+        sendNextQuestion();
+      });
+
+    } else {
+
+      const summaryEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.Ticket.TicketQuestions.Details.Title)
+        .setDescription(msgconfig.Ticket.TicketQuestions.Details.Description.replace('%user%', interaction.user.id))
+        .setColor(supportbot.Embed.Colours.General)
+        .addFields(
+          answers.map((a) => ({
+            name: `Q: ${a.question}`,
+            value: `A: ${a.answer}`,
+            inline: false,
+          }))
+        )
+        .setTimestamp();
+
+      await ticketChannel.send({ 
+        embeds: [summaryEmbed] 
+      });
+    }
+  };
+
+  // Start asking the first question
+  sendNextQuestion();
+}
+
+async function assignTicketToUser(ticketChannel, Staff, Admin, interaction, attempts = 0) {
+
+  try {
+    const clockedInUsers = await getClockedInUsers(interaction.guild);
+
+    if (clockedInUsers.size === 0 || attempts >= 2) {
+      const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
+      if (claimChannel) {
+        const claimEmbed = new EmbedBuilder()
+          .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
+          .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage)
+          .setColor(supportbot.Embed.Colours.General);
+
+        const claimButton = new ButtonBuilder()
+          .setCustomId(`claimticket-${ticketChannel.id}`)
+          .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle || 'Claim Ticket')
+          .setStyle(ButtonStyle.Primary);
+
+        const row = new ActionRowBuilder().addComponents(claimButton);
+
+        const claimMessage = await claimChannel.send({
+          content: `<@&${Staff.id}> <@&${Admin.id}>`,
+          embeds: [claimEmbed],
+          components: [row],
+        });
+
+        const filter = i => i.customId === `claimticket-${ticketChannel.id}` && i.member.roles.cache.has(Staff.id);
+        const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
+
+        collector.on('collect', async i => {
+          await ticketChannel.send({ content: `<@${i.user.id}> has claimed the ticket.` });
+        });
+
+        collector.on('end', async collected => {
+          if (collected.size === 0) {
+            await claimMessage.delete();
+
+            await claimChannel.send({
+              content: `Ticket is still unclaimed. \nCC: [<@&${Staff.id}> <@&${Admin.id}]`,
+              embeds: [new EmbedBuilder().setDescription(`Ticket is still unclaimed: <#${ticketChannel.id}>`).setColor(supportbot.Embed.Colours.Warn)],
+            });
+          }
+        });
+
+        return null;
+      } else {
+        console.error("Claim channel not found");
+        return null;
+      }
+    }
+
+    const clockedInArray = Array.from(clockedInUsers);
+    const assignedUserId = clockedInArray[Math.floor(Math.random() * clockedInArray.length)];
+    const assignedUser = await interaction.guild.members.fetch(assignedUserId);
+
+    const claimEmbed = new EmbedBuilder()
+      .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
+      .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage.replace('%user%', interaction.user.id))
+      .setColor(supportbot.Embed.Colours.General);
+
+    const claimButton = new ButtonBuilder()
+      .setCustomId(`claimticket-${ticketChannel.id}`)
+      .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle || 'Claim Ticket')
+      .setStyle(ButtonStyle.Primary);
+
+    const row = new ActionRowBuilder().addComponents(claimButton);
+
+    const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
+    if (!claimChannel) {
+      console.error("Claim channel not found");
+      return null;
+    }
+
+    const claimMessage = await claimChannel.send({
+      content: `${assignedUser}`,
+      embeds: [claimEmbed],
+      components: [row],
+    });
+
+    const filter = i => i.customId === `claimticket-${ticketChannel.id}` && i.user.id === assignedUserId;
+    const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
+
+    collector.on('collect', async i => {
+      await ticketChannel.send({ content: `<@${assignedUserId}>` }).then(msg => setTimeout(() => msg.delete(), 5000));
+    });
+
+    collector.on('end', async collected => {
+      if (collected.size === 0) {
+        await claimMessage.delete();
+
+        if (attempts >= 1) {
+          await claimChannel.send({
+            content: `No one claimed the ticket. Tagging roles: <@&${Staff.id}> <@&${Admin.id}>`,
+            embeds: [new EmbedBuilder().setDescription(`Ticket is still unclaimed: <#${ticketChannel.id}>`).setColor(supportbot.Embed.Colours.Warn)],
+          });
+
+          const claimEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
+            .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage)
+            .setColor(supportbot.Embed.Colours.General);
+
+          const claimButton = new ButtonBuilder()
+            .setCustomId(`claimticket-${ticketChannel.id}`)
+            .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle)
+            .setEmoji(supportbot.Ticket.ClaimTickets.ButtonEmoji)
+            .setStyle(ButtonStyle.Primary);
+
+          const row = new ActionRowBuilder().addComponents(claimButton);
+
+          const claimMessage = await claimChannel.send({
+            embeds: [claimEmbed],
+            components: [row],
+          });
+
+          const filter = i => i.customId === `claimticket-${ticketChannel.id}` && i.member.roles.cache.has(Staff.id);
+          const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
+
+          collector.on('collect', async i => {
+            console.log(`Ticket ${ticketChannel.id} claimed by user ${i.user.id}`);
+            await ticketChannel.member.add(i.user.id);
+          });
+
+          collector.on('end', async collected => {
+            if (collected.size === 0) {
+              console.log(`No one claimed the ticket (${ticketChannel.id}), notifying all staff`);
+              await claimMessage.delete();
+
+              await claimChannel.send({
+                content: `No one claimed the ticket. Tagging roles: <@&${Staff.id}> <@&${Admin.id}>`,
+              });
+            }
+          });
+        } else {
+          const ReassigningEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.Ticket.ClaimTickets.ReassigningTitle)
+            .setDescription(msgconfig.Ticket.ClaimTickets.ReassigningMessage.replace('%user%', assignedUserId))
+            .setColor(supportbot.Embed.Colours.General);
+
+          await claimChannel.send({ embeds: [ReassigningEmbed], components: [] });
+          await assignTicketToUser(ticketChannel, Staff, Admin, interaction, attempts + 1);
+        }
+      }
+    });
+
+    return assignedUserId;
+  } catch (error) {
+    console.error("Error in assignTicketToUser function:", error);
+    if (error instanceof CombinedError) {
+      console.error("CombinedError details:", error.errors);
+    }
+    return null;
+  }
+}
+
 module.exports = new Command({
   name: cmdconfig.OpenTicket.Command,
   description: cmdconfig.OpenTicket.Description,
@@ -34,275 +277,274 @@ module.exports = new Command({
   permissions: cmdconfig.OpenTicket.Permission,
 
   async run(interaction) {
-    let department = interaction.customId?.split("-")[1] || null;
+    
-    let TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+    try {
-    const { getRole, getChannel } = interaction.client;
-    let User = interaction.guild.members.cache.get(interaction.user.id);
 
-    if (
+      if (await isBlacklisted(interaction.user.id)) {
-      supportbot.Ticket.TicketsPerUser &&
+        return interaction.reply({
-      TicketData.tickets.filter((t) => t.user === interaction.user.id && t.open).length >= supportbot.Ticket.TicketsPerUser
+          content: msgconfig.Ticket.Blacklisted,
-    ) {
+          ephemeral: true,
-      return interaction.reply({
+        });
-        embeds: [
+      }
-          {
+
-            title: "Too Many Tickets!",
+      let TicketReason = null;
-            description: `You can't have more than ${supportbot.Ticket.TicketsPerUser} open tickets!`,
+      if (supportbot.Ticket.TicketReason) {
-            color: supportbot.Embed.Colours.Warn,
+        TicketReason = interaction.reason || null; // Retrieve the reason from the interaction object
-          },
+      }
-        ],
+
-        ephemeral: true,
+      let TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-      });
+      const { getRole, getChannel } = interaction.client;
+      let User = interaction.guild.members.cache.get(interaction.user.id);
+
+      if (
+        supportbot.Ticket.TicketsPerUser &&
+        TicketData.tickets.filter((t) => t.user === interaction.user.id && t.open).length >= supportbot.Ticket.TicketsPerUser
+      ) {
+        return interaction.reply({
+          embeds: [
+            {
+              title: "Too Many Tickets!",
+              description: `You can't have more than ${supportbot.Ticket.TicketsPerUser} open tickets!`,
+              color: supportbot.Embed.Colours.Warn,
+            },
+          ],
+          ephemeral: true,
+        });
+      }
+
+      let ticketNumberID = await TicketNumberID.pad();
+      const TicketSubject = TicketReason || msgconfig.Ticket.InvalidSubject;
+
+      const TicketExists = new EmbedBuilder()
+        .setTitle("Ticket Exists!")
+        .setDescription(msgconfig.Ticket.TicketExists);
+
+      if (
+        await interaction.guild.channels.cache.find(
+          (ticketChannel) => ticketChannel.name === `${supportbot.Ticket.Channel}${ticketNumberID}`
+        )
+      ) {
+        return await interaction.reply({
+          embeds: [TicketExists],
+          ephemeral: true,
+        });
+      }
+
+      const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+      if (!Staff || !Admin)
+        return interaction.reply({
+          content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
+          ephemeral: true,
+        });
+
+      let ticketChannel;
+
+      if (supportbot.Ticket.TicketType === "threads") {
+        const TicketHome = interaction.guild.channels.cache.find(
+          (c) => c.name === supportbot.Ticket.TicketHome || c.id === supportbot.Ticket.TicketHome
+        );
+
+        const channel = await getChannel(supportbot.Ticket.TicketHome, interaction.guild);
+        ticketChannel = await channel.threads.create({
+          name: `${supportbot.Ticket.Channel}${ticketNumberID}`,
+          type: ChannelType.PrivateThread,
+          parent: TicketHome,
+          autoArchiveDuration: 60,
+          reason: 'support ticket',
+        });
+      } else if (supportbot.Ticket.TicketType === "channels") {
+        const category = interaction.guild.channels.cache.find(
+          (c) => c.name === supportbot.Ticket.TicketChannelsCategory || c.id === supportbot.Ticket.TicketChannelsCategory
+        );
+
+        if (!category) {
+          return interaction.reply({
+            content: "The ticket category does not exist!",
+            ephemeral: true,
+          });
+        }
+
+        ticketChannel = await interaction.guild.channels.create({
+          name: `${supportbot.Ticket.Channel}${ticketNumberID}`,
+          type: ChannelType.GuildText,
+          parent: category.id,
+          reason: 'support ticket',
+        });
+
+        // Move to secondary category if the primary one is full
+        if (category.children.size >= 50) {
+          const secondaryCategory = interaction.guild.channels.cache.find(
+            (c) => c.name === supportbot.Ticket.TicketChannelsCategory2 || c.id === supportbot.Ticket.TicketChannelsCategory2
+          );
+
+          if (secondaryCategory) {
+            await ticketChannel.setParent(secondaryCategory.id);
+          } else {
+            return interaction.reply({
+              content: "The secondary ticket category does not exist!",
+              ephemeral: true,
+            });
+          }
+        }
+      }
+
+      // Assign ticket to a user if claiming tickets is enabled
+      if (supportbot.Ticket.ClaimTickets.Enabled) {
+        const assignedUserId = await assignTicketToUser(ticketChannel, Staff, Admin, interaction);
+        if (!assignedUserId) {
+          const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
+        }
+      }
+
+      if (supportbot.Ticket.TicketType === "threads") {
+        await ticketChannel.members.add(interaction.user.id); 
+
+    } else if (supportbot.Ticket.TicketType === "channels") {
+
+        await ticketChannel.permissionOverwrites.create(interaction.user.id, {
+            ViewChannel: true,
+            SendMessages: true,
+            ReadMessageHistory: true,
+        }); 
+
+        await ticketChannel.permissionOverwrites.create(Admin, {
+          ViewChannel: true,
+          SendMessages: true,
+          ReadMessageHistory: true,
+      }); 
+
+        await ticketChannel.permissionOverwrites.create(interaction.guild.roles.everyone, {
+          ViewChannel: false,
+        }); 
     }
+    
+      // Ask questions to the user after the ticket is opened
+      if (supportbot.Ticket.Questions.Enabled) {
+        const questions = supportbot.Ticket.Questions.List || [];
+        if (questions.length > 0) {
+          await askTicketQuestions(ticketChannel, interaction, questions);
+        }
+      }
 
-    if (User.roles.cache.has(supportbot.Roles.ModRoles.Blacklisted)) {
+      // Save ticket data
-      return interaction.reply({
+      TicketData.tickets.push({
-        content: msgconfig.Ticket.Blacklisted,
+        id: ticketChannel.id,
-        ephemeral: true,
+        name: ticketChannel.name,
-      });
+        user: interaction.user.id,
-    }
+        number: ticketNumberID,
-
+        reason: TicketSubject,
-    if (User.roles.cache.has(supportbot.Roles.ModRoles.Muted)) {
+        open: true,
-      return interaction.reply({
+        subUsers: [],
-        content: msgconfig.Ticket.Muted,
+        createdAt: new Date().toISOString(),
-        ephemeral: true,
+        claimedAt: null,
-      });
-    }
-
-    let ticketNumberID = await TicketNumberID.pad();
-    const TicketSubject = interaction.options?.getString("reason") || msgconfig.Ticket.InvalidSubject;
-
-    const TicketExists = new EmbedBuilder()
-      .setTitle("Ticket Exists!")
-      .setDescription(msgconfig.Ticket.TicketExists);
-
-    if (
-      await interaction.guild.channels.cache.find(
-        (ticketChannel) => ticketChannel.name === `${supportbot.Ticket.Channel}${ticketNumberID}`
-      )
-    ) {
-      return await interaction.reply({
-        embeds: [TicketExists],
-        ephemeral: true,
-      });
-    }
-
-    const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-
-    if (!Staff || !Admin)
-      return interaction.reply({
-        content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
-        ephemeral: true,
       });
 
-    const TicketCategory = interaction.guild.channels.cache.find(
+      fs.writeFileSync(
-      (c) => c.name === supportbot.Ticket.TicketCategory || c.id === supportbot.Ticket.TicketCategory
+        "./Data/TicketData.json",
-    );
+        JSON.stringify(TicketData, null, 4),
-
+        (err) => {
-    const channel = await getChannel(supportbot.Ticket.TicketCategory, interaction.guild);
+          if (err) console.error(err);
-    const ticketChannel = await channel.threads.create({
+        }
-      name: `${supportbot.Ticket.Channel}${ticketNumberID}`,
-      type: ChannelType.PrivateThread,
-      parent: TicketCategory,
-      autoArchiveDuration: 60,
-      reason: 'support ticket',
-    });
-
-    if (supportbot.Ticket.ClaimTickets.Enabled === false) {
-      const InvStaff = await ticketChannel.send(`<@&${Staff.id}> <@&${Admin.id}>`)
-
-      setTimeout(() => {
-        InvStaff.delete();
-      }, 2000)
-    }
-
-    // TICKET CLAIMING SYSTEM [START]
-
-    if (supportbot.Ticket.ClaimTickets.Enabled) {
-      const InvStaff1 = await ticketChannel.send(`<@&${Admin.id}>`)
-
-      setTimeout(() => {
-        InvStaff1.delete();
-      }, 2000)
-     
-      const claimChannel = await getChannel(
-        supportbot.Ticket.ClaimTickets.Channel,
-        interaction.guild
       );
 
-      const claimEmbed = new EmbedBuilder()
+      // Notify the user that the ticket was created
-      .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
+      const CreatedTicket = new EmbedBuilder()
-      .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage
+        .setDescription(
-        .replace('%user%', interaction.user.id)
+          msgconfig.Ticket.TicketCreatedAlert.replace(/%ticketauthor%/g, interaction.user.id)
-      )
+            .replace(/%ticketid%/g, ticketChannel.id)
-      .setColor(supportbot.Embed.Colours.General);
+            .replace(/%ticketusername%/g, interaction.user.username)
+            .replace(/%ticketreason%/g, TicketSubject)
+        )
+        .setColor(supportbot.Embed.Colours.General);
+      await interaction.reply({ embeds: [CreatedTicket], ephemeral: true });
 
-      const claimButton = new ButtonBuilder()
+      // Create the ticket message
-      .setCustomId(`claimticket-${ticketChannel.id}`)
+      const TicketMessage = new EmbedBuilder()
-      .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle)
+        .setAuthor({
-      .setStyle(supportbot.Ticket.ClaimTickets.Button);
+          name: msgconfig.Ticket.TicketAuthorTitle.replace(/%ticketauthor%/g, interaction.user.id)
+            .replace(/%ticketid%/g, ticketChannel.id)
+            .replace(/%ticketusername%/g, interaction.user.username),
+          iconURL: interaction.user.displayAvatarURL(),
+        })
+        .setTitle(
+          msgconfig.Ticket.TicketTitle.replace(/%ticketauthor%/g, interaction.user.id)
+            .replace(/%ticketid%/g, ticketChannel.id)
+            .replace(/%ticketusername%/g, interaction.user.username)
+        )
+        .setDescription(
+          msgconfig.Ticket.TicketMessage.replace(/%ticketauthor%/g, interaction.user.id)
+            .replace(/%ticketid%/g, ticketChannel.id)
+            .replace(/%ticketusername%/g, interaction.user.username)
+            .replace(/%ticketreason%/g, TicketSubject)
+        )
+        .setColor(supportbot.Embed.Colours.General);
 
-      const row = new ActionRowBuilder().addComponents(claimButton);
+      if (supportbot.Ticket.TicketReason && TicketReason) {
-
+        TicketMessage.addFields(
-      await claimChannel.send({ 
+          { name: "Reason", value: TicketReason, inline: false }
-        content: `<@&${Staff.id}>`,
+        );
-        embeds: [claimEmbed], 
-        components: [row] 
-      });
-
-    }     
-
-    // TICKET CLAIMING SYSTEM [END]    
-
-    if (!department) {
-      await ticketChannel.members.add(interaction.user.id);
-    }
-
-    TicketData.tickets.push({
-      id: ticketChannel.id,
-      name: ticketChannel.name,
-      user: interaction.user.id,
-      number: ticketNumberID,
-      reason: TicketSubject,
-      open: true,
-      subUsers: [],
-      createdAt: new Date().toISOString(),
-      claimedAt: null, // Will be updated when claimed
-    });
-
-    fs.writeFileSync(
-      "./Data/TicketData.json",
-      JSON.stringify(TicketData, null, 4),
-      (err) => {
-        if (err) console.error(err);
       }
-    );
 
-    const CreatedTicket = new EmbedBuilder()
+      // Create the control panel
-      .setDescription(
+      const SelectMenus = new StringSelectMenuBuilder()
-        msgconfig.Ticket.TicketCreatedAlert.replace(/%ticketauthor%/g, interaction.user.id)
-          .replace(/%ticketid%/g, ticketChannel.id)
-          .replace(/%ticketusername%/g, interaction.user.username)
-      )
-      .setColor(supportbot.Embed.Colours.General);
-    await interaction.reply({ embeds: [CreatedTicket], ephemeral: true });
-
-    if (supportbot.Ticket.AllowMentions) {
-      await ticketChannel.send(`${interaction.user}`);
-    }
-
-    const TicketMessage = new EmbedBuilder()
-      .setAuthor({
-        name: msgconfig.Ticket.TicketAuthorTitle.replace(/%ticketauthor%/g, interaction.user.id)
-          .replace(/%ticketid%/g, ticketChannel.id)
-          .replace(/%ticketusername%/g, interaction.user.username),
-        iconURL: interaction.user.displayAvatarURL(),
-      })
-      .setTitle(
-        msgconfig.Ticket.TicketTitle.replace(/%ticketauthor%/g, interaction.user.id)
-          .replace(/%ticketid%/g, ticketChannel.id)
-          .replace(/%ticketusername%/g, interaction.user.username)
-      )
-      .setDescription(
-        msgconfig.Ticket.TicketMessage.replace(/%ticketauthor%/g, interaction.user.id)
-          .replace(/%ticketid%/g, ticketChannel.id)
-          .replace(/%ticketusername%/g, interaction.user.username)
-      )
-      .setColor(supportbot.Embed.Colours.General);
-
-    const SelectMenus = new StringSelectMenuBuilder()
       .setCustomId("ticketcontrolpanel")
       .setPlaceholder("Ticket Control Panel")
       .addOptions(
-        new StringSelectMenuOptionBuilder()
-          .setLabel("Add User")
-          .setDescription("Add a user to the ticket.")
-          .setEmoji(supportbot.SelectMenus.Tickets.AddUserEmoji)
-          .setValue("ticketadduser"),
-        new StringSelectMenuOptionBuilder()
-          .setLabel("Remove User")
-          .setDescription("Remove a user from the ticket.")
-          .setEmoji(supportbot.SelectMenus.Tickets.RemoveUserEmoji)
-          .setValue("ticketremoveuser"),
         new StringSelectMenuOptionBuilder()
           .setLabel("Close")
           .setDescription("Close the ticket.")
           .setEmoji(supportbot.SelectMenus.Tickets.CloseEmoji)
           .setValue("ticketclose"),
         new StringSelectMenuOptionBuilder()
-          .setLabel("Enable Invites")
+          .setLabel("Voice Channel")
-          .setDescription("Enable invites.")
+          .setDescription("Create a support voice channel.")
-          .setEmoji(supportbot.SelectMenus.Tickets.EnableInvitesEmoji)
+          .setEmoji(supportbot.SelectMenus.Tickets.VCEmoji)
-          .setValue("enableinvites"),
+          .setValue("supportvc"),
         new StringSelectMenuOptionBuilder()
-          .setLabel("Disable Invites")
+          .setLabel("Archive")
-          .setDescription("Disable invites.")
+          .setDescription("Archive the ticket.")
-          .setEmoji(supportbot.SelectMenus.Tickets.DisableInvitesEmoji)
+          .setEmoji(supportbot.SelectMenus.Tickets.ArchiveEmoji)
-          .setValue("disableinvites"),
+          .setValue("archiveticket"),
+        ...(supportbot.Ticket.TicketType === "threads" ? [
+          new StringSelectMenuOptionBuilder()
+            .setLabel("Lock Ticket")
+            .setDescription("Lock the ticket.")
+            .setEmoji(supportbot.SelectMenus.Tickets.LockEmoji)
+            .setValue("lockticket")
+        ] : []), 
+        new StringSelectMenuOptionBuilder()
+          .setLabel("Rename Ticket")
+          .setDescription("Rename the ticket.")
+          .setEmoji(supportbot.SelectMenus.Tickets.RenameEmoji)
+          .setValue("renameticket")
       );
 
-    const row2 = new ActionRowBuilder().addComponents(SelectMenus);
+        if (supportbot.Ticket.TicketType === "threads") {
-
+          SelectMenus.addOptions(
-    if (!department) {
+            new StringSelectMenuOptionBuilder()
-      try {
+              .setLabel("Enable Invites")
-        let buttons = supportbot.Departments.map((x) =>
+              .setDescription("Enable invites.")
-          new ButtonBuilder()
+              .setEmoji(supportbot.SelectMenus.Tickets.EnableInvitesEmoji)
-            .setCustomId("Department" + supportbot.Departments.indexOf(x))
+              .setValue("enableinvites"),
-            .setLabel(x.title)
+            new StringSelectMenuOptionBuilder()
-            .setStyle(x.color)
+              .setLabel("Disable Invites")
-            .setEmoji(x.emoji)
+              .setDescription("Disable invites.")
-        );
+              .setEmoji(supportbot.SelectMenus.Tickets.DisableInvitesEmoji)
-
+              .setValue("disableinvites"),
-        if (supportbot.Ticket.AllowMentions) {
+          );
-          await ticketChannel.send("<@&" + supportbot.Ticket.RoleMention + ">");
         }
 
-        const row = new ActionRowBuilder().addComponents(buttons);
+      const row2 = new ActionRowBuilder().addComponents(SelectMenus);
-        const m = await ticketChannel.send({
-          embeds: [TicketMessage],
-          components: [row2],
-        });
 
-        try {
-          const filter = (i) => i.user.id === interaction.user.id;
-          await m.awaitMessageComponent({
-            filter,
-            max: 1,
-            componentType: "BUTTON",
-            time: supportbot.Ticket.Timeout * 60000,
-          });
-        } catch (e) {
-          if (e.code === "COLLECTOR_ERROR") {
-            try {
-              let ticket = TicketData.tickets.findIndex((t) => t.id === ticketChannel.id);
-              TicketData.tickets[ticket].open = false;
-              fs.writeFileSync(
-                "./Data/TicketData.json",
-                JSON.stringify(TicketData, null, 4),
-                (err) => {
-                  if (err) console.error(err);
-                }
-              );
-              interaction.user.send(
-                "Your ticket has timed out. Please open a new one, and select a department."
-              );
-            } catch (error) {
-              console.error("An error occurred while handling collector:", error);
-            }
-            return await ticketChannel.delete();
-          }
-        }
-      } catch (error) {
-        console.error("Error sending message:", error);
-      }
-    } else {
       await ticketChannel.send({
         embeds: [TicketMessage],
         components: [row2],
       });
 
+      
+    } catch (error) {
+      console.error("Error in run method:", error);
     }
-    
   },
 });

Commands/ticketpanel.js

@@ -35,8 +35,13 @@ module.exports = new Command({
       });
     }
 
-    const channelName = panelconfig.Channel;
+    const { getChannel } = interaction.client;
-    const channel = interaction.guild.channels.cache.find(ch => ch.name === channelName);
+
+    const channel = await getChannel(
+      supportbot.Ticket.TicketHome,
+      interaction.guild
+    );
+
     if (!channel) {
       console.log(`[TICKET PANEL] ${channelName} channel not found. Please check your config file.`);
       return interaction.reply({

Commands/ticketstats.js

@@ -1,56 +0,0 @@
-const { EmbedBuilder, ApplicationCommandType } = require("discord.js");
-const fs = require("fs");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.TicketStats.Command,
-  description: cmdconfig.TicketStats.Description,
-  type: ApplicationCommandType.ChatInput,
-  permissions: ["SendMessages"], // Adjust permissions as needed
-
-  async run(interaction) {
-
-    if (supportbot.Ticket.ClaimTickets.Enabled) {
-
-        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-        const userId = interaction.user.id;
-    
-        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === userId);
-        const ticketsOpen = ticketsClaimed.filter(t => t.open);
-        const totalTickets = ticketsClaimed.length;
-    
-        let totalResponseTime = 0;
-        let responseCount = 0;
-    
-        ticketsClaimed.forEach(ticket => {
-          if (ticket.claimedAt && ticket.createdAt) {
-            const responseTime = new Date(ticket.claimedAt) - new Date(ticket.createdAt);
-            totalResponseTime += responseTime;
-            responseCount++;
-          }
-        });
-    
-        const averageResponseTime = responseCount ? totalResponseTime / responseCount : 0;
-        const averageResponseTimeMinutes = Math.round(averageResponseTime / 60000); // Convert to minutes
-    
-        const statsEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.TicketStats.Title)
-          .setDescription(`> Ticket stats for <@${interaction.user.id}>`)
-          .setColor(supportbot.Embed.Colours.General)
-          .addFields(
-            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
-            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
-            { name: msgconfig.TicketStats.ResponseTime, value: `${averageResponseTimeMinutes} minutes`, inline: false }
-          );
-    
-        await interaction.reply({ embeds: [statsEmbed], ephemeral: true });
-      }
-
-    }
-});

Commands/translate.js

@@ -71,7 +71,7 @@ module.exports = new Command({
     let url = "https://www.science.co.il/language/Codes.php"; // URL to all available language codes
     let text = await interaction.options.getString("text"); // Grab the text to translate by the user
     let translatelog = await getChannel(
-      supportbot.Translate.Log,
+      supportbot.Translate.TranslateLog,
       interaction.guild
     ); // Grab the set logging channel for translations
 

Commands/userinfo.js

@@ -1,137 +0,0 @@
-// SupportBot | Emerald Services
-// User Info Command
-
-const fs = require("fs");
-const moment = require("moment");
-
-const Discord = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(
-  fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-)
-
-const Command = require("../Structures/Command.js");
-
-module.exports =   new Command({
-    name: cmdconfig.UserInfo.Command,
-    description: cmdconfig.UserInfo.Description, 
-    type: Discord.ApplicationCommandType.ChatInput,
-    options: [
-      {
-        type: Discord.ApplicationCommandOptionType.User,
-        name: "user",
-        description: "The user you want to get info about.",
-        required: true,
-      }, // The user input
-    ],
-    permissions: cmdconfig.UserInfo.Permission,
-
-    async run(interaction) {
-      let disableCommand = true;
-
-        const { getRole } = interaction.client;
-        let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-        let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-        if (!SupportStaff || !Admin)
-        
-          return interaction.reply(
-            "Some roles seem to be missing!\nPlease check for errors when starting the bot."
-          );
-    
-          const NoPerms = new Discord.EmbedBuilder()
-          .setTitle("Invalid Permissions!")
-          .setDescription(
-            `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-          )
-          .setColor(supportbot.Embed.Colours.Warn);
-
-        if (
-            !interaction.member.roles.cache.has(SupportStaff.id) &&
-            !interaction.member.roles.cache.has(Admin.id)
-        )
-          return interaction.reply({ embeds: [NoPerms] });
-
-        let user = await interaction.options.getUser("user") || interaction.author; // Grab the mentioned user
-        let member = await interaction.guild.members.cache.get(user.id) // Check for user and his ID
-
-        const UserNotExist = new Discord.EmbedBuilder()
-          .setTitle("User Not Found!")
-          .setDescription(
-            `${msgconfig.Error.UserNotFound}\n\nTry Again:\`/${cmdconfig.UserInfoCommand} <@!User_ID> or @User\``
-          )
-          .setColor(supportbot.ErrorColour);
-        
-        if (!user) return interaction.reply({ embeds: [UserNotExist] });
-
-        // Flags a user/bot can have
-        const flags = {
-          DISCORD_EMPLOYEE: 'Discord Employee',
-          DISCORD_PARTNER: 'Discord Partner',
-          BUGHUNTER_LEVEL_1: 'Bug Hunter (Level 1)',
-          BUGHUNTER_LEVEL_2: 'Bug Hunter (Level 2)',
-          HYPESQUAD_EVENTS: 'HypeSquad Events',
-          HOUSE_BRAVERY: 'House of Bravery',
-          HOUSE_BRILLIANCE: 'House of Brilliance',
-          HOUSE_BALANCE: 'House of Balance',
-          EARLY_SUPPORTER: 'Early Supporter',
-          TEAM_USER: 'Team User',
-          SYSTEM: 'System',
-          VERIFIED_BOT: 'Verified Bot',
-          VERIFIED_DEVELOPER: 'Verified Bot Developer'
-        };
-
-        // Status message with icon
-        let status = {
-            online: "🟢Online",
-            idle: "🟡Idle",
-            dnd: "🔴Do Not Disturb",
-            offline: "⚫Offline"
-        };
-
-        const userFlags = user.flags.toArray();
-
-         // Embed containing the userinfo
-        let userembed = new Discord.EmbedBuilder()
-          .setTitle(`User Info for User: ${user.tag}`)
-          .setThumbnail(member.displayAvatarURL({ dynamic: true, size: 512 }))
-          .setColor(member.roles.highest.hexColor)
-          .addFields(
-            { name: "Name:", value: `${user.tag}\n<@${member.id}>`, inline: true },
-            { name: "ID:", value: `${member.id}`, inline: true },
-            { name: "Is Bot:", value: user.bot ? "Yes" : "No", inline: true },
-            { name: "House/Badge:", value: `${userFlags.length ? userFlags.map(flag => flags[flag]).join("\n") : "None"}`, inline: true },
-            { name: "Current Status:", value: `${status[member.presence ? member.presence.status : "offline"]}`, inline: true },
-            { name: "Avatar URL:", value: `[Click Here](${member.displayAvatarURL()})`, inline: true },
-            { name: "\u200b", value: "\u200b", inline: false}
-          )
-          .addFields(
-            { name: "Creation Date:", value: `${moment(user.createdAt).format("MMMM Do YYYY, h:mm:ss a")}\n> ${moment(user.createdAt).startOf("day").fromNow()}`, inline: true },
-            { name: "Joined Date:", value: `${moment(member.joinedAt).format("MMMM Do YYYY, h:mm:ss a")}\n> ${moment(member.joinedAt).startOf("day").fromNow()}`, inline: true },
-            { name: "Roles Total:", value: `${member.roles.cache.size -1}`, inline: false },
-            { name: "Highest Role:", value: `${member.roles.highest.id === interaction.guild.id ? "None" : member.roles.highest.toString()}`, inline: true },
-            { name: "Roles:", value: `${member.roles.cache.map(r => r).join(" ").replace("@everyone", " ") || "None"}`, inline: false },
-          )
-          .setFooter({ text: supportbot.Footer })
-          .setTimestamp();
-
-        // Send embed [userembed]
-        await interaction.reply({ embeds: [userembed] }).catch((err) => console.error("An error has occured: ", err));
-
-    },
-  })
-
-/**
- * @INFO
- * UserInfo command by Sypher#3415 | 321332200668790786
- * @INFO
- * Solely created for SupportBot | https://github.com/Emerald-Services/SupportBot/
- **/

Configs/commands.yml

@@ -7,11 +7,11 @@
 #           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://dsc.gg/emerald-dev
+#           Discord Support: https://discord.gg/emeraldsrv
-#           Official Documentation: https://emeraldsrv.dev/wiki
+#           Official Documentation: https://docs.emeraldsrv.com
-#           Third-Party Documentation: https://emeraldsrv.dev/third-party
+#           Addons Marketplace: https://community.emeraldsrv.com
 #
-#           Command Configuration
+#           Commands Configuration (commands.yml)
 
 Help:
   Command: "help"
@@ -19,12 +19,6 @@ Help:
   Permission: ["SendMessages"]
   Enabled: true
 
-EnableAI:
-  Command: "enableai"
-  Description: "Talk with SupportBot"
-  Permission: ["SendMessages"]
-  Enabled: true
-
 Info:
   Command: "info"
   Description: "Get information about the **ServerName**."
@@ -37,9 +31,9 @@ TicketPanel:
   Permission: ["Administrator"]
   Enabled: true  
 
-TicketStats:
+Profile:
-  Command: "ticketstats"
+  Command: "profile"
-  Description: "Shows staff members their ticket statistics"
+  Description: "Shows the profile for a discord member."
   Permission: ["SendMessages"]
   # Command is automatically disabled when the TicketClaims is disabled.
 
@@ -49,9 +43,21 @@ OpenTicket:
   Permission: ["SendMessages"]
   Enabled: true
 
-Add:
+AddUser:
   Command: "add"
-  Description: "Add a user to the ticket."
+  Description: "Add a user to a support ticket."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+ForceAddUser:
+  Command: "forceadd"
+  Description: "Add a user to a support ticket by bypassing the invite system."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+RemoveUser:
+  Command: "remove"
+  Description: "Remove a user from a support ticket."
   Permission: ["SendMessages"]
   Enabled: true
   
@@ -91,6 +97,42 @@ Ping:
   Permission: ["SendMessages"]
   Enabled: true
 
+# ---------------------------------------
+#   Bot Moderator Commands
+# ---------------------------------------
+
+Mod:
+  Command: "mod"
+  Description: "Execute a moderation action."
+  Permission: ["BanMembers", "KickMembers"]
+  Enabled: true
+
+  TicketBlacklist:
+    Command: "ticket-blacklist"
+    Description: "Blacklist a user from creating Tickets."
+
+    Add: 
+      Command: "add"
+      Description: "Add a user to the blacklist."
+      
+    Remove:
+      Command: "remove"
+      Description: "Remove a user from the blacklist."
+
+    View:
+      Command: "view"
+      Description: "View all blacklisted users."
+
+# ---------------------------------------
+#   Bot Administrator Commands
+# ---------------------------------------
+
+Settings:
+  Command: "settings"
+  Description: "Update bot settings."
+  Permission: ["Administrator"]
+  Enabled: true
+
 # ---------------------------------------
 #   Command Description Configuration
 # ---------------------------------------

Configs/messages.yml

@@ -7,24 +7,32 @@
 #           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://dsc.gg/emerald-dev
+#           Discord Support: https://discord.gg/emeraldsrv
-#           Official Documentation: https://emeraldsrv.com/wiki
+#           Official Documentation: https://docs.emeraldsrv.com
-#           Third-Party Documentation: https://emeraldsrv.com/third-party
+#           Addons Marketplace: https://community.emeraldsrv.com
 #
-#           Messages Configuration
+#           Messages Configuration (messages.yml)
+
+# ----------------------------
+# Info Command
+# ----------------------------
 
 Info:
   Title: "About Us"
   Description: "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand."
   Button: "Visit Site"
-  URL: "https://emeraldsrv.com"
+  URL: "https://docs.emeraldsrv.com"
   Colour: "#f74343"
 
+# ----------------------------
+# Welcome/Leave Messages
+# ----------------------------
+
 Welcome:
   Embed:
     Colour: "#f74343"
     Title: "Welcome to ServerName"
-    Message: "> :smile: %joined_user% has just landed!"
+    Message: ":smile: %joined_user% has just landed!"
     Thumbnail: "BOT"
 
     ImageEnabled: false
@@ -34,18 +42,26 @@ Leave:
   Embed:
     Colour: "#f74343"
     Title: "Goodbye!"
-    Message: "> :slight_frown: %joined_user% has recently dropped out!"
+    Message: ":slight_frown: %joined_user% has recently dropped out!"
     Thumbnail: "BOT"
 
     ImageEnabled: false
     ImageURL: "https://animagelink.png/"
 
+# ----------------------------
+# Suggestion Messages
+# ----------------------------
+
 Suggestions:
   Sent_Title: "Suggestion Sent!"
-  Sent: "> :white_check_mark: **You have successfully sent a suggestion.**"
+  Sent: ":white_check_mark: **You have successfully sent a suggestion.**"
-  NoSelfVote: "> :x: **You cannot vote on your own suggestion.**"
+  NoSelfVote: ":x: **You cannot vote on your own suggestion.**"
   RemoveVoteButton: "Remove Vote"
 
+# ----------------------------
+# Ticket Messages
+# ----------------------------
+
 Ticket:
 
 #  Available Placeholders:
@@ -56,47 +72,82 @@ Ticket:
 
   TicketAuthorTitle: "%ticketusername%'s Ticket"
   TicketTitle: "Support Ticket"
-  TicketMessage: "> Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
+  TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
   TicketThumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
-  TicketCreatedAlert: "> :ticket: Ticked Created: <#%ticketid%>"
+  TicketCreatedAlert: ":ticket: Ticked Created: <#%ticketid%>"
-  TicketExists: "> ❌ Ticket already exists"
+  TicketExists: "❌ Ticket already exists"
-  TicketClaim: "> :white_check_mark: Ticket claimed by" #The user who claimed the ticket will be added to the end of this message
+  TicketClaim: ":white_check_mark: Ticket claimed by" #The user who claimed the ticket will be added to the end of this message
-  TicketUnclaim: "> :white_check_mark: Ticket unclaimed by" #The user who claimed the ticket will be added to the end of this message
+  TicketUnclaim: ":white_check_mark: Ticket unclaimed by" #The user who claimed the ticket will be added to the end of this message
 
-  DisableInvites: "> 🔒 Invites have been disabled for this ticket." 
+  TicketArchived: ":white_check_mark: Ticket archived."
-  EnableInvites: "> 🔓 Invites have been enabled for this ticket." 
+  TicketUnarchived: ":white_check_mark: Ticket unarchived."
+  TicketLocked: ":lock: Ticket is locked."
+  DisableInvites: "🔒 Invites have been disabled for this ticket." 
+  EnableInvites: "🔓 Invites have been enabled for this ticket." 
 
 #  Available Placeholders:
 
 #  <@%user%> - Tags the user who was added to the ticket.
 
-  AddUserToTicket_Title: "➕ Add User!"
+  Blacklisted: ":x: You are not allowed to open a ticket"
-  AddUserToTicket: "> To add a user to this ticket, Tag them."
+  Muted: ":x: You are `Muted` and therefore not allowed to open any tickets"
+  InvalidSubject: "No Reason Provided!"
 
-  RemovedUserFromTicket_Title: "➖ Removed User!"
+  ConfirmClose: "Please confirm closing the ticket by clicking the button below."
-  RemovedUserFromTicket: "> <@%user%> has been `Removed` from this ticket"
+  CloseTimeout: "Ticket close confirmation timed out."
 
-  Blacklisted: "> :x: You are not allowed to open a ticket"
+  RenamedSuccess: "🏷️ Ticket renamed successfully!"
-  Muted: "> :x: You are `Muted` and therefore not allowed to open any tickets"
-  InvalidSubject: "> No Reason Provided!"
-
-  TranscriptSavedMessage: "📝 **Transcript Saved!**"
-  TicketLockMessage: "❌ **Ticket Locked!**"
-  TicketDeleteMessage: "⚠ **Ticket Deleting!**" 
-
-  ClosingTicket: "> :warning: You have requested to close your support ticket."
-  ConfirmClose: "> Please confirm closing the ticket by clicking the button below."
-  CloseTimeout: "> Ticket close confirmation timed out."
 
   ClaimTickets:
     ClaimTitle: "Incoming Support Request!"
-    ClaimMessage: "> A new ticket has been created by <@!%user%>. Click the button below to claim this ticket."
+    ClaimMessage: "A new ticket has been created by <@!%user%>. Click the button below to claim this ticket."
-    ClaimMessage_Edit: "> <#%channel%> was claimed by <@!%user%>."
+    ClaimMessage_Edit: "<#%channel%> was claimed by <@!%user%>."
 
     ClaimedTitle: "Ticket Claimed!"
-    Claimed: "> You have successfully claimed this ticket. <#%channel%>"
+    Claimed: "You have successfully claimed this ticket. <#%channel%>"
     NoPermsToClaimTitle: "Error, no permissions!"
-    NoPermsToClaim: "> :x: **Err!** You do not permissions to claim this ticket."
+    NoPermsToClaim: ":x: **Err!** You do not permissions to claim this ticket."
+
+    ReassigningTitle: "Reassigning!..."
+    ReassigningMessage: "<@%user%> did not claim the ticket. **Reassigning...**"
+
+  TicketQuestions:
+    Details: 
+      Title: "Ticket Details"
+      Description: "Questions by <@%user%>" # Use <@%user%> to display the username.
+
+# ----------------------------
+# Review Messages
+# ----------------------------
+
+ReviewSystem:
+  Rate:
+    Title: "Review us!"
+    Description: "Please rate our support for this ticket (1-5 stars)."
+
+  Stars:
+    One: "⭐ 1 Star"
+    Two: "⭐⭐ 2 Stars"
+    Three: "⭐⭐⭐ 3 Stars"
+    Four: "⭐⭐⭐⭐ 4 Stars"
+    Five: "⭐⭐⭐⭐⭐ 5 Stars"
+
+  Comment:
+    Title: "Write a comment."
+    Description: "Write a comment about your experience."
+
+  ReviewEmbed:
+    Title: "Ticket Review"
+    CommentTitle: "Comment"
+    RatingTitle: "Rating"
+    ReviewedStaffTitle: "Reviewed Staff:"
+    ReviewedByTitle: "Reviewed By:"
+    ReviewEmoji: "⭐"
+    Color: "#f7a943"
+
+# ----------------------------
+# Profile Messages
+# ----------------------------
 
 TicketStats: 
   OpenTickets: "✅ Open Tickets"
@@ -105,12 +156,118 @@ TicketStats:
 
   Title: "Your Ticket Stats"
 
+# ----------------------------
+# Mod Command Messages
+# ----------------------------
+
+Mod:
+  
+  TicketBlacklist:
+    Add:
+      Description: "Add a user to the ticket blacklist"
+      UserDescription: "User to blacklist"
+      AlreadyBlacklisted: ":x: {userTag} is already blacklisted."
+      Success: ":white_check_mark: {userTag} has been added to the blacklist. They can no longer use the ticket system."
+
+    Remove:
+      Description: "Remove a user from the ticket blacklist"
+      UserDescription: "User to remove from blacklist"
+      NotBlacklisted: ":x: {userTag} is not blacklisted."
+      Success: ":white_check_mark: {userTag} has been removed from the blacklist. They can now use the ticket system again."
+
+    View:
+      Description: "View the list of all blacklisted users"
+      NoBlacklistedUsers: ":information_source: There are currently no users on the blacklist."
+
+
+# ----------------------------
+# Logging Messages
+# ----------------------------
+
+TicketLog:
+  Title: "Ticket Log"
+  Colour: "#0cc559"
+
+TicketBlacklistLog:
+  Title: "Ticket Blacklist Log"
+  Colour: "#0cc559"
+
+# ----------------------------
+# Misc Messages
+# ----------------------------
+
+AddUser:
+  NotInTicket_Title: "Ticket Invitation"
+  NotInTicket_Description: "This command can only be used within a ticket thread."
+  
+  Invite_Title: "User Invited"
+  Invite_Description: "%username% has been invited to join the ticket."
+
+  DM_Title: "Ticket Invitation"
+  DM_Description: "You have been invited to join the ticket %channelname%. Do you accept?"
+  
+  Accept_Label: "Accept"
+  Reject_Label: "Reject"
+  ViewTicket_Label: "Go to Ticket"
+  
+  Accepted_Title: "Invitation Accepted"
+  Accepted_Message: "You have been added to the ticket."
+  AddedToTicket_Title: "Added to Ticket"
+  AddedToTicket_Description: "You have been added to the ticket %channel_link%."
+
+  # Added Message for inside the ticket, this informs everyone inside the ticket that the user has been added.
+  Added_Title: "User Added"
+  Added_Description: "Successfully added **%username%** to the ticket."
+  
+  Declined_Title: "Invitation Declined"
+  Declined_Message: "You have declined the invitation."
+  
+  NoResponse_Title: "No Response"
+  NoResponse_Message: "You did not respond in time. Please contact staff if you wish to join the ticket."
+  
+  Error_Title: "Error"
+  Error_Adding: "There was an error adding you to the ticket. Please try again."
+  
+  DM_Error_Title: "Error"
+  DM_Error_Description: "Unable to send a DM to %username%. Please ensure your DMs are enabled."
+  
+  Unexpected_Error_Title: "Error"
+  Unexpected_Error_Description: "An unexpected error occurred: %error%"
+
+RemoveUser:
+  NotInTicket_Title: "Error"
+  NotInTicket_Description: "This command can only be used in ticket threads."
+  
+  Removed_Title: "User Removed"
+  Removed_Message: "The user has been successfully removed from the ticket."
+  
+  RemovedFromTicket_Title: "Removed from Ticket"
+  RemovedFromTicket_Description: "You have been removed from the ticket channel %channel_link%."
+
+  Error_Title: "Error"
+  Error_Removing: "There was an error removing the user from the ticket."
+
+ForceAddUser:
+  NotInTicket_Title: "Not a Ticket"
+  NotInTicket_Description: "This command can only be used within a ticket thread."
+
+  Added_Title: "User Added"
+  Added_Description: "Successfully added %username% to the ticket."
+
+  AddedToTicket_Title: "You have been added to a Ticket"
+  AddedToTicket_Description: "You have been added to the ticket channel [%channel_link%]."
+
+  Error_Title: "Error"
+  Error_Adding: "There was an error adding the user to the ticket."
+
 Error:
-  IncorrectPerms: "> :x: **Err!** You do not have the correct permissions to use this."
+  IncorrectPermissions: ":x: **Error!** You do not have the correct permissions to use this command."
-  InvalidChannel: "> :x: **Err!** Channel not found. Please create it!"
+  MissingChannel: ":x: **Error!** Required channel not found. Please ensure it is set up correctly!"
-  UserNotFound: "> :x: **Err!** This user doesn't exist, Are they in this server?"
+  UserNotFound: ":x: **Error!** Specified user not found. Please check if they are in this server."
-  NoValidTicket: "> :warning: You cannot execute this command here."
+  CommandNotAllowedHere: ":warning: This command cannot be used in this channel."
-  TicketExists: "> :warning: This ticket cannot be opened, It already exists!"
+  EntryAlreadyExists: ":warning: Cannot complete the action, as the entry already exists."
+  EntryDoesNotExist: ":warning: Cannot complete the action, as the entry does not exist."
+  ActionFailed: ":x: **Error!** An error occurred while processing your request. Please try again later."
 
 
 

Configs/supportbot-ai.yml

@@ -10,13 +10,12 @@ Enabled: true
 General:
   Name: "SupportBot AI"
   # What would you like to call your AI
-  Model: "gpt-4o"
+  Model: "gpt-4o-mini"
   # You can see a list of OpenAI Models here: https://platform.openai.com/docs/models
 
   Tokens: 400
   # Max tokens you can set is 400
   # For more information about tokens, go to https://openai.com/api/pricing/
-
   OpenAI_Key: "OPEN_AI_API_KEY"
   # To create an OpenAI API key, go to https://platform.openai.com/api-keys
 
@@ -26,7 +25,7 @@ General:
   PastebinAPI_URL: "https://pastebin.com/api/api_post.php" 
 
 Channels:
-  AIChannel: "0000000000000000000"
+  AIChannel: "AI_BOT_CHANNEL"
   # This is the channel where AI will respond in without needing to mention the bot.
 
 Embed:

Configs/supportbot.yml

@@ -4,15 +4,16 @@
 #     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
 #                |_|  |_|
 #
-#           SupportBot created by Emerald Development
+#           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://dsc.gg/emerald-dev
+#           Discord Support: https://discord.gg/emeraldsrv
-#           Official Documentation: https://github.com/Emerald-Services/SupportBot/wiki
+#           Official Documentation: https://docs.emeraldsrv.com
-#           Third-Party Documentation: COMING SOON
+#           Addons Marketplace: https://community.emeraldsrv.com
+#
+#           SupportBot Configuration (supportbot.yml)
 
-SupportBot_Version: "v8.0"
+SupportBot_Version: "v8.3"
-# Do not change the version number
 
 # -------------------------
 #   General
@@ -20,11 +21,10 @@ SupportBot_Version: "v8.0"
 
 General:
   Name: "SupportBot"
-  Token: "BOT_TOKEN_HERE"
+  Token: "BOT_TOKEN"
-  # To get your Discord Bot Token, Go to https://discord.com/developers/applications
 
   Addons:
-    Enabled: false
+    Enabled: true
     
 # -------------------------
 #  Activity
@@ -33,9 +33,16 @@ General:
 Activity:
   Status: "SupportBot v8"
   Type: "Competing"
-  # The Type can either be Playing, Watching, Listening or Competing
   StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
-  # Set The Type to "Streaming" for a streaming status!
+
+  # Available Types:
+  # Playing
+  # Watching
+  # Listening
+  # Competing
+  # Streaming (URL required)
+
+  # You can also update the activity via Discord using: /settings
 
 # -------------------------
 #  Embeds
@@ -43,13 +50,15 @@ Activity:
 
 Embed:
   Colours:
-    General: 0x0cc559 # 0x<hexcode>
+    General: 0x0cc559
-    Success: 0x04b545 # 0x<hexcode>
+    Success: 0x04b545
-    Error: 0xd13030 # 0x<hexcode>
+    Error: 0xd13030
-    Warn: 0xfca117 # 0x<hexcode>
+    Warn: 0xfca117
 
   Footer: "SupportBot | Developed by Emerald Development"
 
+  # Use 0x<hexcode>  to change the colour of the embeds.
+
 # -------------------------
 #  Roles
 # -------------------------
@@ -57,15 +66,17 @@ Embed:
 Roles:
   AutoRole:
     Enabled: true
-    Role: "Member"
+    Role: "ROLE_ID"
 
   StaffMember:
-    Staff: "Staff"
+    Staff: "ROLE_ID"
-    Admin: "Admin"
+    Admin: "ROLE_ID"
+    Moderator: "ROLE_ID"
 
-  ModRoles:
+  Mod:
-    Muted: "Muted"
+    AllowSupportStaff: false
-    Blacklisted: "Blacklisted"
+
+  # Allow Support Staff to use the /mod command. (More in detail customisation in commands.yml)
 
 # ----------------------------
 #  System Messages
@@ -73,18 +84,18 @@ Roles:
 
 Welcome: 
   Enabled: true
-  Channel: "🚨┃join-leave-logs"
+  Channel: "JOIN_CHANNEL_ID"
 
 Leave: 
   Enabled: true
-  Channel: "🚨┃join-leave-logs"
+  Channel: "JOIN_CHANNEL_ID"
 
 # ----------------------------
 #  Suggestions
 # ----------------------------
 
 Suggestions:
-  Channel: "📗┃suggestions"
+  Channel: "SUGGESTIONS_CHANNEL_ID"
   UpvoteEmoji: "✅"
   DownvoteEmoji: "❌"
 
@@ -92,6 +103,7 @@ Suggestions:
   DownvoteTitle: "No"
 
   OwnSuggestion: true
+
   # If false this will not allow the user to vote for a suggestion they created
   # If true this will allow the user to vote for a suggestion they created
 
@@ -118,44 +130,78 @@ Suggestions:
 #  Tickets
 # -------------------------
 
+VoiceTickets:
+  Name: "%username%'s VC" 
+  Category: "VOICEE_CATEGORY_ID"
+
 Ticket:
-  TicketCategory: "📗┃tickets" #Where tickets normally go with the /ticket command
+  TicketType: "channels" 
-  # This is the channel name for the ticket threads to be created, NOT A DISCORD CATEGORY!
+
+  # Available TicketTypes:
+  # channels - Tickets will be created as channels in the TicketChannelsCategory
+  # threads - Tickets will be created as threads through the "TicketHome" channel.
+
+  TicketHome: "TICKETHOME_CHANNEL_ID" 
+
+  # What is TicketHome?
+  # - Channel where the Ticket creation panel is sent.
+  # - Channel where ticket threads are made. (only if ticket threads is enabled above.)
+
+  # For TicketType: channels
+  TicketChannelsCategory: "TICKETCHANNEL_CATEGORY_ID" 
+  TicketChannelsCategory2: "TICKETCHANNEL_BACKUP_CATEGORY_ID" # This will be used if the first category has reached the max channel limit.
+  TicketArchiveCategory: "ARCHIVE_CATEGORY_ID"
+  # ---
 
   Channel: "ticket-" # The prefix for ticket channel names
   TicketsPerUser: 100
   DMTranscripts: true
   TicketReason: true
   # If ticket reason is set to false, It will not prompt to create a reason
+
   TicketSubject: "description"
+
+  # Available TicketSubjects:
   # "description" will display the ticket reason within the channel description
   # "embed" will display the ticket reason within the ticket embed
+
   Timeout: 5
   # Set to true to allow all staff to access the ticket
 
-  Log:
-    TicketLog: "🚨┃ticket-data"
-    TicketLog_Title: "Ticket Closed"
-    DisableTicketLogChannel: false
-
-    TranscriptLog: "🚨┃ticket-data"
-    TranscriptTitle: "Ticket Transcript"
-
   Close:
     StaffOnly: true
     # Set to false is anyone is able to close a ticket.
+
     Confirmation_Button: "Confirm Close"
+    Confirmation_Emoji: "🗑️"
+    Confirmation_Style: "2"
+
     Title: "Are you sure you want to close this ticket?"
 
+    # Available Button Styles:
+    # 1 - Blurple
+    # 2 - Grey
+    # 3 - Green
+    # 4 - Red
+
   Invites:
     StaffOnly: true
 
   ClaimTickets:
     Enabled: true
-    Channel: "1249723473757077624" 
+    Channel: "CLAIM_TICKETS_CHANNEL_ID" 
-    # Channel name or Channel ID
+    # Channel where the ticket assignments are sent for staff to claim.
     
+    ClaimAcceptTime: 120000
+    # How long the assigned user has to accept the ticket before it gets re-assigned to someone else.
+    # 120000 = 2 Minutes
+    # 180000 = 3 Minutes
+    # 240000 = 4 Minutes
+    # 300000 = 5 Minutes
+    # Time in Mliseconds
+
     ButtonTitle: "Claim Ticket"
+    ButtonEmoji: "🎫"
     Button: "1"
 
     # Available Button Styles
@@ -164,33 +210,52 @@ Ticket:
     # 3 - Green
     # 4 - Red
 
+  ReviewSystem:
+    Enabled: true                
+    Channel: "REVIEW_CHANNEL_ID"
+    UseModal: true
 
-# -------------------------
+  Questions:
-#   Departments - NOT IN THIS UPDATE
+    Enabled: true  # Set to false to disable ticket questions
-# -------------------------
+    List:
+      - "Please provide your account email?"
+      - "What is the nature of your issue?"
+      - "Have you tried resolving the issue yourself?"
 
-Departments:
+  Log:
-  - title: "Create Ticket"
+    TicketDataLog: "TICKET_DATA_LOG_ID"
-    role: "Staff"
+    TickeDataTitle: "Ticket Data"
-    color: "2"
+    TicketBlacklistLog: "TICKET_BLACKLIST_LOG_ID"
-    emoji: "🎫"
-    category: "TICKETS"
 
 # -------------------------
 #  Buttons
 # -------------------------
 Buttons:
+  General:
+    Delete: "🗑️"
+    DeleteStyle: "4"
+
+  Voice:
+    TicketDeleteText: "Delete Voice Channel"
+
   Tickets:
     ClaimEmoji: "🧑‍💻"
     ClaimStyle: "1"
 
+    Unarchive: "Unarchive Ticket"
+    Unarchive_Emoji: "♻️"
+    Unarchive_Style: "2"
+
+    Unlock: "Unlock Ticket"
+    Unlock_Emoji: "🔓"
+    Unlock_Style: "2"
+
     # Available Button Styles
     # 1 - Blurple
     # 2 - Grey
     # 3 - Green
     # 4 - Red
 
-
 # -------------------------
 #  Select Menus
 # -------------------------
@@ -198,19 +263,27 @@ Buttons:
 SelectMenus:
   Tickets:
     PanelEmoji: "⚙️"
+    
     CloseEmoji: "🗑️"
     ArchiveEmoji: "♻️"
-    LockTicketEmoji: "🔒"
+    LockEmoji: "🔐"
-    UnLockTicketEmoji: "🔓"
+    RenameEmoji: "🏷️"
-    EnableInvitesEmoji: "🔒"
+    VCEmoji: "🔊"
-    DisableInvitesEmoji: "🔓"
-    AddUserEmoji: "➕"
-    RemoveUserEmoji: "➖"
 
+    EnableInvitesEmoji: "📤"
+    DisableInvitesEmoji: "📥"
 
 # -------------------------
-#  Misc
+#  Logging
 # -------------------------
 
+MessageDelete:
+  Channel: "MESSAGE_DELETE_CHANNEL_ID""
+  Colour: "#d92525"
+
+MessageUpdate:
+  Channel: "MESSAGE_UPDATE_CHANNEL_ID"
+  Colour: "#f2a024"
+
 Translate:
-  Log: "🚨┃logs"
+  TranslateLog: "TRANSLATE_LOG_ID"

Configs/ticket-panel.yml

@@ -7,8 +7,11 @@
 #           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://emeraldsrv.dev/discord
+#           Discord Support: https://discord.gg/emeraldsrv
-#           Community Resources: https://emeraldsrv.dev/resources
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
+#
+#           Ticket Creation Panel Configuration (ticket-panel.yml)
 
 # -------------------------------
 #   Ticket Panel Configuration
@@ -20,9 +23,6 @@ Panel: true
 #   Ticket Panel Message Configuration #2b2d31
 # ----------------------------------------
 
-Channel: "📗┃tickets"
-# The channel used to create the ticket panel, Use command /ticketpanel to generate it.
-
 PanelTitle: "SupportBot"
 PanelColour: "#0cc559"
 

Data/BlacklistedUsers.json

@@ -0,0 +1,3 @@
+{
+    "blacklistedUsers": []
+}

Data/Profiles.json

@@ -0,0 +1 @@
+{}

Data/StaffData.json

@@ -0,0 +1 @@
+{}

Data/SupportBot-AI.json

@@ -1,3 +1 @@
-{
+{}
-    
-}

Data/profiles/0000000000000000.json

@@ -0,0 +1,5 @@
+{
+  "bio": "",
+  "timezone": "",
+  "clockedIn": false
+}

Data/settings.json

@@ -0,0 +1 @@
+{}

Data/ticket-panel-id.json

@@ -1,4 +1,4 @@
 {
     "id": 0,
-    "TicketPanelID": "0000000000000000000"
+    "TicketPanelID": "000000000000000"
 }

Events/guildMemberAdd.js

@@ -19,7 +19,8 @@ const msgconfig = yaml.load(
 module.exports = new Event("guildMemberAdd", async (client, member, interaction, guild) => {
 
     if (supportbot.Welcome.Enabled) {
-        const WelcomeChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.Welcome.Channel)
+        const WelcomeChannel = member.guild.channels.cache.get(supportbot.Welcome.Channel) ||
+                               member.guild.channels.cache.find(channel => channel.name === supportbot.Welcome.Channel);
 
         const WelcomeEmbed = new Discord.EmbedBuilder()
             .setColor(msgconfig.Welcome.Embed.Colour)
@@ -27,29 +28,29 @@ module.exports = new Event("guildMemberAdd", async (client, member, interaction,
             .setDescription(msgconfig.Welcome.Embed.Message.replace(/%joined_user%/g, member.user))
             .setTimestamp();
         
-            if (msgconfig.Welcome.Embed.Thumbnail === "BOT") {
+        if (msgconfig.Welcome.Embed.Thumbnail === "BOT") {
-                WelcomeEmbed.setThumbnail(client.user.displayAvatarURL())
+            WelcomeEmbed.setThumbnail(client.user.displayAvatarURL())
-            }
+        } else if (msgconfig.Welcome.Embed.Thumbnail === "USER") {
+            WelcomeEmbed.setThumbnail(member.user.displayAvatarURL())
+        }
     
-            if (msgconfig.Welcome.Embed.Thumbnail === "USER") {
+        if (msgconfig.Welcome.Embed.ImageEnabled) {
-                WelcomeEmbed.setThumbnail(member.user.displayAvatarURL())
+            WelcomeEmbed.setImage(msgconfig.Welcome.Embed.ImageURL)
-            }
+        }
     
-            if (msgconfig.Welcome.Embed.ImageEnabled) {
+        if (WelcomeChannel) {
-                WelcomeEmbed.setImage(msgconfig.Welcome.Embed.ImageURL)
+            WelcomeChannel.send({ embeds: [WelcomeEmbed] });
-            }
+        }
     
-            WelcomeChannel.send({
+        if (supportbot.Roles.AutoRole.Enabled) {
-                embeds: [WelcomeEmbed]
+            const role = member.guild.roles.cache.get(supportbot.Roles.AutoRole.Role) ||
-            })
+                         member.guild.roles.cache.find(role => role.name === supportbot.Roles.AutoRole.Role);
-    
+            if (role) {
-            if (supportbot.Roles.AutoRole.Enabled) {
-                var role = member.guild.roles.cache.find(role => role.name === supportbot.Roles.AutoRole.Role);
                 member.roles.add(role);
-            } 
+            }
-    
+        }
-            console.log(`\u001b[32m`, `[+]`, `\u001b[33m`, `${member.user.username} joined the server!`)
     
+        console.log(`\u001b[32m`, `[+]`, `\u001b[33m`, `${member.user.username} joined the server!`);
     }
 
 });

Events/guildMemberRemove.js

@@ -19,32 +19,32 @@ const msgconfig = yaml.load(
 module.exports = new Event("guildMemberRemove", async (client, member, interaction, guild) => {
 
     if (supportbot.Leave.Enabled) {
-        const LeaveChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.Leave.Channel)
+        const LeaveChannel = member.guild.channels.cache.get(supportbot.Leave.Channel) ||
+                             member.guild.channels.cache.find(channel => channel.name === supportbot.Leave.Channel);
 
         const LeaveEmbed = new Discord.EmbedBuilder()
             .setColor(msgconfig.Leave.Embed.Colour)
             .setTitle(msgconfig.Leave.Embed.Title)
-            .setDescription(msgconfig.Leave.Embed.Message.replace(/%joined_user%/g, member.user))
+            .setDescription(msgconfig.Leave.Embed.Message.replace(/%left_user%/g, member.user))
             .setTimestamp();
         
-            if (msgconfig.Leave.Embed.Thumbnail === "BOT") {
+        if (msgconfig.Leave.Embed.Thumbnail === "BOT") {
-                LeaveEmbed.setThumbnail(client.user.displayAvatarURL())
+            LeaveEmbed.setThumbnail(client.user.displayAvatarURL());
-            }
+        } else if (msgconfig.Leave.Embed.Thumbnail === "USER") {
+            LeaveEmbed.setThumbnail(member.user.displayAvatarURL());
+        }
     
-            if (msgconfig.Leave.Embed.Thumbnail === "USER") {
+        if (msgconfig.Leave.Embed.ImageEnabled) {
-                LeaveEmbed.setThumbnail(member.user.displayAvatarURL())
+            LeaveEmbed.setImage(msgconfig.Leave.Embed.ImageURL);
-            }
+        }
-    
-            if (msgconfig.Leave.Embed.ImageEnabled) {
-                LeaveEmbed.setImage(msgconfig.Leave.Embed.ImageURL)
-            }
     
+        if (LeaveChannel) {
             LeaveChannel.send({
                 embeds: [LeaveEmbed]
-            })
+            });
+        }
     
-            console.log(`\u001b[31m`, `[-]`, `\u001b[33m`, `${member.user.username} left the server!`)
+        console.log(`\u001b[31m`, `[-]`, `\u001b[33m`, `${member.user.username} left the server!`);
     }
 
-});
+});
-

Events/interactionCreate.js

@@ -16,7 +16,8 @@ try {
 }
 
 module.exports = new Event("interactionCreate", async (client, interaction) => {
-  if (interaction.type == Discord.InteractionType.ApplicationCommand) {
+
+  if (interaction.type === Discord.InteractionType.ApplicationCommand) {
     const command = client.commands.find(
       (cmd) => cmd.name.toLowerCase() === interaction.commandName
     );
@@ -24,12 +25,13 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
     if (interaction.user.bot || !interaction.guild) return;
 
     const NotValid = new Discord.EmbedBuilder()
-      .setDescription(`:x: \`Invalid Command\` `)
+      .setDescription(`:x: \`Invalid Command\``)
       .setColor(supportbot.Embed.Colours.Error);
 
     if (!command)
       return interaction.reply({
         embeds: [NotValid],
+        ephemeral: true,
       });
 
     const permission = interaction.member.permissions.has(command.permissions);
@@ -43,40 +45,320 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
     if (!permission)
       return interaction.reply({
         embeds: [ValidPerms],
+        ephemeral: true,
       });
-    command.run(interaction);
+
+    try {
+      if (command.name === cmdconfig.OpenTicket.Command && supportbot.Ticket.TicketReason) {
+        const modal = new Discord.ModalBuilder()
+          .setCustomId("ticketReasonModal")
+          .setTitle("Ticket Reason")
+          .addComponents(
+            new Discord.ActionRowBuilder().addComponents(
+              new Discord.TextInputBuilder()
+                .setCustomId("reasonInput")
+                .setLabel("Reason")
+                .setStyle(Discord.TextInputStyle.Paragraph)
+                .setRequired(true)
+            )
+          );
+
+        await interaction.showModal(modal);
+      } else {
+        console.log("\u001b[32m", "[Executed]", "\u001b[37;1m", `${interaction.user.username} has executed ${command.name}`);
+        await command.run(interaction);
+      }
+    } catch (error) {
+      console.error("Error executing command:", error);
+      await interaction.reply({
+        content: "An error occurred while executing the command.",
+        ephemeral: true,
+      });
+    }
   }
 
+  if (interaction.isModalSubmit()) {
+    if (interaction.customId === "ticketReasonModal") {
+      const reason = interaction.fields.getTextInputValue("reasonInput");
+      interaction.customId = `createticket-${reason}`;
+      const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
+      if (cmd) {
+        interaction.reason = reason; // Attach the reason to the interaction object
+        await cmd.run(interaction);
+      } else {
+        console.error("Command not found.");
+      }
+    }
+  }
+
+  if (interaction.customId === "renameTicketModal") {
+    const newTicketName = interaction.fields.getTextInputValue("renameTicket");
+
+    // Fixing the ticketChannelId extraction and lookup
+    const ticketChannelId = interaction.channel.id;
+
+    let ticketChannel;
+    if (supportbot.Ticket.TicketType === "threads") {
+        ticketChannel = interaction.guild.channels.cache.get(ticketChannelId);
+    } else if (supportbot.Ticket.TicketType === "channels") {
+        ticketChannel = interaction.guild.channels.cache.get(ticketChannelId);
+    }
+
+    if (!ticketChannel) {
+        return interaction.reply({
+            content: "Ticket channel not found.",
+            ephemeral: true,
+        });
+    }
+
+    try {
+        await ticketChannel.setName(newTicketName);
+
+        const renamedsuccess = new Discord.EmbedBuilder()
+            .setDescription(msgconfig.Ticket.RenamedSuccess)
+            .setColor(supportbot.Embed.Colours.Success);
+
+        return interaction.reply({
+            embeds: [renamedsuccess],
+            ephemeral: true,
+        });
+    } catch (error) {
+        console.error("Error renaming the ticket:", error);
+        return interaction.reply({
+            content: "There was an error renaming the ticket.",
+            ephemeral: true,
+        });
+    }
+}
   if (interaction.isStringSelectMenu()) {
     if (interaction.customId === "ticketcontrolpanel") {
       const selectedOption = interaction.values[0];
       const { getRole, getChannel } = interaction.client;
       switch (selectedOption) {
-        case "ticketadduser":
-          const AddUserThreadTicket = new Discord.EmbedBuilder()
-            .setTitle(`${msgconfig.Ticket.AddUserToTicket}`)
-            .setDescription(`${msgconfig.Ticket.AddUserToTicket}`)
-            .setColor(supportbot.Embed.Colours.General);
-
-          await interaction.reply({
-            embeds: [AddUserThreadTicket],
-            ephemeral: true,
-          });
-          break;
-
-        case "ticketremoveuser":
-          await removeUserFromThread(interaction);
-          break;
 
         case "ticketclose":
           const closeCommand = client.commands.get(cmdconfig.CloseTicket.Command);
           if (closeCommand) {
-            closeCommand.run(interaction);
+            await closeCommand.run(interaction);
           } else {
             console.error("[X] Close Command Not Found");
           }
           break;
 
+          case "supportvc":
+            const ticketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+            const ticketInfo = ticketData.tickets.find(t => t.id === interaction.channel.id);
+        
+            if (ticketInfo) {
+              const user = interaction.guild.members.cache.get(ticketInfo.user) || ticketInfo.user;
+              const claimedBy = interaction.guild.members.cache.get(ticketInfo.claimedBy) || ticketInfo.claimedBy;
+              const Admin = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Admin);
+              const Staff = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Staff);
+
+              const VCcategory = interaction.guild.channels.cache.find(
+                (c) => c.name === supportbot.VoiceTickets.Category || c.id === supportbot.VoiceTickets.Category
+              );
+      
+              if (!VCcategory) {
+                return interaction.reply({
+                  content: "The Support VC category does not exist!",
+                  ephemeral: true,
+                });
+              }
+
+              let username = user ? user.user.username : "Unknown User"; 
+
+              let SupportVoice = await interaction.guild.channels.create({
+                name: supportbot.VoiceTickets.Name.replace(/%username%/g, username),
+                type: Discord.ChannelType.GuildVoice,
+                parent: VCcategory,
+                permissionOverwrites: [
+                  {
+                    id: user,
+                    allow: [
+                      Discord.PermissionsBitField.Flags.Connect,
+                      Discord.PermissionsBitField.Flags.Speak,
+                      Discord.PermissionsBitField.Flags.ViewChannel,
+                    ],
+                  },
+                  {
+                    id: Staff,
+                    allow: [
+                      Discord.PermissionsBitField.Flags.Connect,
+                      Discord.PermissionsBitField.Flags.Speak,
+                      Discord.PermissionsBitField.Flags.ViewChannel,
+                    ],
+                  },
+                  {
+                    id: Admin,
+                    allow: [
+                      Discord.PermissionsBitField.Flags.Connect,
+                      Discord.PermissionsBitField.Flags.Speak,
+                      Discord.PermissionsBitField.Flags.ViewChannel,
+                    ],
+                  },
+                  {
+                    id: interaction.guild.id,
+                    deny: [Discord.PermissionsBitField.Flags.ViewChannel],
+                  },
+                ],
+              });
+
+              ticketInfo.voiceChannelId = SupportVoice.id;
+              
+              fs.writeFileSync("./Data/TicketData.json", JSON.stringify(ticketData, null, 2));
+              
+              const VCDeleteButton = new Discord.ButtonBuilder()
+                .setCustomId("deleteSupportVC")
+                .setLabel(supportbot.Buttons.Voice.TicketDeleteText)
+                .setEmoji(supportbot.Buttons.General.Delete)
+                .setStyle(supportbot.Buttons.General.DeleteStyle);
+              
+              const VCDeleteRow = new Discord.ActionRowBuilder().addComponents(VCDeleteButton);
+              
+              const vcmadeembed = new Discord.EmbedBuilder()
+                .setDescription(`> **Support VC Created:** <#${SupportVoice.id}>`)
+                .setColor(supportbot.Embed.Colours.Success);
+              
+              await interaction.reply({
+                embeds: [vcmadeembed],
+                components: [VCDeleteRow],
+              });
+
+            }
+          break;
+
+          case "archiveticket":
+              const arcembed = new Discord.EmbedBuilder()
+                .setDescription(msgconfig.Ticket.TicketArchived)
+                .setColor(supportbot.Embed.Colours.Success);
+
+              const CloseButton = new Discord.ButtonBuilder()
+                .setCustomId("confirmCloseTicket")
+                .setLabel(supportbot.Ticket.Close.Confirmation_Button)
+                .setEmoji(supportbot.Ticket.Close.Confirmation_Emoji)
+                .setStyle(supportbot.Ticket.Close.Confirmation_Style);
+
+              const unarchiveButton = new Discord.ButtonBuilder()
+                .setCustomId("unarchiveTicket")
+                .setLabel(supportbot.Buttons.Tickets.Unarchive)
+                .setEmoji(supportbot.Buttons.Tickets.Unarchive_Emoji)
+                .setStyle(supportbot.Buttons.Tickets.Unarchive_Style);
+
+              const ArchivedOptions = new Discord.ActionRowBuilder() 
+                .addComponents(CloseButton, unarchiveButton);
+
+                await interaction.channel.send({
+                  embeds: [arcembed],
+                  components: [ArchivedOptions],
+                });
+
+                if (supportbot.Ticket.TicketType === "threads") {
+                  await interaction.channel.setArchived(true);
+                }
+              
+                if (supportbot.Ticket.TicketType === "channels") {
+                  const { getRole, getChannel } = interaction.client;
+                  await interaction.channel.setParent(supportbot.Ticket.TicketArchiveCategory);
+
+                  const ticketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+                  const ticketInfo = ticketData.tickets.find(t => t.id === interaction.channel.id);
+              
+                  if (ticketInfo) {
+                    const user = interaction.guild.members.cache.get(ticketInfo.user) || ticketInfo.user;
+                    const claimedBy = interaction.guild.members.cache.get(ticketInfo.claimedBy) || ticketInfo.claimedBy;
+                    const Admin = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Admin);
+                    const Staff = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Staff);
+              
+                    if (user && user.id) {
+                      await interaction.channel.permissionOverwrites.edit(user.id, {
+                        ViewChannel: false,
+                        SendMessages: false,
+                      });
+                    }
+              
+                    if (supportbot.ClaimTickets === true) {
+                      if (claimedBy && claimedBy.id) {
+                        await interaction.channel.permissionOverwrites.edit(claimedBy.id, {
+                          ViewChannel: true,
+                          SendMessages: true,
+                          ReadMessageHistory: true,
+                        });
+                      }  
+                    }
+  
+                    if (supportbot.ClaimTickets === false) {
+                      if (Staff && Staff.id) {
+                        await interaction.channel.permissionOverwrites.edit(claimedBy.id, {
+                          ViewChannel: true,
+                          SendMessages: true,
+                          ReadMessageHistory: true,
+                        });
+                      }  
+                    }
+              
+                    if (Admin && Admin.id) {
+                      await interaction.channel.permissionOverwrites.edit(Admin.id, {
+                        ViewChannel: true,
+                        SendMessages: true,
+                        ReadMessageHistory: true,
+                      });
+                    }
+              
+                    await interaction.channel.permissionOverwrites.edit(interaction.guild.roles.everyone.id, {
+                      ViewChannel: false,
+                      SendMessages: false,
+                      ReadMessageHistory: false,
+                    });
+                  }
+            
+                }
+
+                break;
+
+                case "lockticket":
+                  const lockembed = new Discord.EmbedBuilder()
+                    .setDescription(msgconfig.Ticket.TicketLocked)
+                    .setColor(supportbot.Embed.Colours.Success);
+              
+                  const unlockButton = new Discord.ButtonBuilder()
+                    .setCustomId("unlockTicket")
+                    .setLabel(supportbot.Buttons.Tickets.Unlock)
+                    .setEmoji(supportbot.Buttons.Tickets.Unlock_Emoji)
+                    .setStyle(supportbot.Buttons.Tickets.Unlock_Style);
+              
+                  const LockedOptions = new Discord.ActionRowBuilder()
+                    .addComponents(unlockButton);
+              
+                  await interaction.channel.send({
+                    embeds: [lockembed],
+                    components: [LockedOptions],
+                    ephemeral: false, 
+                  });
+              
+
+                  if (supportbot.Ticket.TicketType === "threads") {
+                    await interaction.channel.setLocked(true);  
+                  }
+              
+                  break;
+
+                  case "unlockTicket":
+                    const unlockEmbed = new Discord.EmbedBuilder()
+                      .setDescription(msgconfig.Ticket.TicketUnlocked)
+                      .setColor(supportbot.Embed.Colours.Success);
+                
+                    await interaction.channel.send({
+                      embeds: [unlockEmbed],
+                      ephemeral: false,
+                    });
+                
+                    if (supportbot.Ticket.TicketType === "threads") {
+                      await interaction.channel.setLocked(false);  
+                    }
+                
+                    break;
+              
         case "enableinvites":
           await handleInvites(interaction, true);
           break;
@@ -84,37 +366,221 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
         case "disableinvites":
           await handleInvites(interaction, false);
           break;
+
+        case "renameticket":
+          const modal = new Discord.ModalBuilder()
+          .setCustomId("renameTicketModal")
+          .setTitle("Rename Channel")
+          .addComponents(
+            new Discord.ActionRowBuilder()
+              .addComponents(
+                new Discord.TextInputBuilder()
+                  .setCustomId("renameTicket")
+                  .setLabel("New Channel Name")
+                  .setStyle(Discord.TextInputStyle.Short)
+                  .setRequired(true)
+                )
+              );
+            await interaction.showModal(modal);
+            break;
+
       }
     }
   }
 
-  if (interaction.isButton()) {
+  if (interaction.customId === 'deleteSupportVC') {
-    if (interaction.customId === 'createticket') {
+    const ticketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+    const ticketInfo = ticketData.tickets.find(t => t.id === interaction.channel.id);
+  
+    if (ticketInfo && ticketInfo.voiceChannelId) {
       try {
-        const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
+        const voiceChannel = await interaction.guild.channels.fetch(ticketInfo.voiceChannelId).catch(() => null);
-        if (!cmd) return;
+  
-        cmd.run(interaction);
+        if (voiceChannel) {
+          await voiceChannel.delete();
+  
+          const successEmbed = new Discord.EmbedBuilder()
+            .setDescription('✅ Support voice channel has been successfully deleted!')
+            .setColor(supportbot.Embed.Colours.Success);
+  
+          await interaction.reply({
+            embeds: [successEmbed],
+            ephemeral: true,
+          });
+  
+          ticketInfo.voiceChannelId = null; 
+          fs.writeFileSync("./Data/TicketData.json", JSON.stringify(ticketData, null, 2));
+        } else {
+          const errorEmbed = new Discord.EmbedBuilder()
+            .setDescription('❌ The associated voice channel could not be found.')
+            .setColor(supportbot.Embed.Colours.Error);
+  
+          await interaction.reply({
+            embeds: [errorEmbed],
+            ephemeral: true,
+          });
+        }
       } catch (error) {
-        console.error("Error executing the ticket command:", error);
+        console.error('Error deleting the Voice Channel:', error);
+  
+        const errorEmbed = new Discord.EmbedBuilder()
+          .setDescription('❌ **There was an error trying to delete this voice channel. Please try again later.**')
+          .setColor(supportbot.Embed.Colours.Error);
+  
         await interaction.reply({
-          content: "An error occurred while creating the ticket.",
+          embeds: [errorEmbed],
           ephemeral: true,
         });
       }
+    } else {
+      const errorEmbed = new Discord.EmbedBuilder()
+        .setDescription('⚠️ This button is not linked to a valid voice channel.')
+        .setColor(supportbot.Embed.Colours.Warn);
+  
+      await interaction.reply({
+        embeds: [errorEmbed],
+        ephemeral: true,
+      });
+    }
+  }
+  
+
+
+  if (interaction.isButton()) {
+    if (interaction.customId === "unarchiveTicket") {
+
+      if (supportbot.Ticket.TicketType === "threads") {
+        await interaction.channel.setArchived(false);
+      }
+    
+      if (supportbot.Ticket.TicketType === "channels") {
+        const { getRole, getChannel } = interaction.client;
+        await interaction.channel.setParent(supportbot.Ticket.TicketChannelsCategory);
+
+        const ticketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+        const ticketInfo = ticketData.tickets.find(t => t.id === interaction.channel.id);
+      
+        if (ticketInfo) {
+          const user = interaction.guild.members.cache.get(ticketInfo.user) || ticketInfo.user;
+          const claimedBy = interaction.guild.members.cache.get(ticketInfo.claimedBy) || ticketInfo.claimedBy;
+          const Admin = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Admin);
+          const Staff = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Staff);
+      
+          if (user && user.id) {
+            await interaction.channel.permissionOverwrites.edit(user.id, {
+              ViewChannel: true,
+              SendMessages: true,
+              ReadMessageHistory: true,
+            });
+          }
+      
+          if (supportbot.ClaimTickets === true) {
+            if (claimedBy && claimedBy.id) {
+              await interaction.channel.permissionOverwrites.edit(claimedBy.id, {
+                ViewChannel: true,
+                SendMessages: true,
+                ReadMessageHistory: true,
+              });
+            }  
+          }
+
+          if (supportbot.ClaimTickets === false) {
+            if (Staff && Staff.id) {
+              await interaction.channel.permissionOverwrites.edit(claimedBy.id, {
+                ViewChannel: true,
+                SendMessages: true,
+                ReadMessageHistory: true,
+              });
+            }  
+          }
+      
+          if (Admin && Admin.id) {
+            await interaction.channel.permissionOverwrites.edit(Admin.id, {
+              ViewChannel: true,
+              SendMessages: true,
+              ReadMessageHistory: true,
+            });
+          }
+      
+          await interaction.channel.permissionOverwrites.edit(interaction.guild.roles.everyone.id, {
+            ViewChannel: false,
+            SendMessages: false,
+            ReadMessageHistory: false,
+          });
+        }
+      }
+    
+      const unrcembed = new Discord.EmbedBuilder()
+        .setDescription(msgconfig.Ticket.TicketUnarchived)
+        .setColor(supportbot.Embed.Colours.Success);
+    
+      await interaction.update({
+        embeds: [unrcembed],
+        components: [],
+      });
+    
+    }
+
+    if (interaction.customId === "createticket") {
+      if (supportbot.Ticket.TicketReason) {
+        const modal = new Discord.ModalBuilder()
+          .setCustomId("ticketReasonModal")
+          .setTitle("Ticket Reason")
+          .addComponents(
+            new Discord.ActionRowBuilder().addComponents(
+              new Discord.TextInputBuilder()
+                .setCustomId("reasonInput")
+                .setLabel("Reason")
+                .setStyle(Discord.TextInputStyle.Paragraph)
+                .setRequired(true)
+            )
+          );
+
+        await interaction.showModal(modal);
+      } else {
+        try {
+          const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
+          if (!cmd) return;
+          await cmd.run(interaction);
+        } catch (error) {
+          console.error("Error executing the ticket command:", error);
+          await interaction.reply({
+            content: "An error occurred while creating the ticket.",
+            ephemeral: true,
+          });
+        }
+      }
     }
 
     if (interaction.customId === "openticket") {
-      try {
+      if (supportbot.Ticket.TicketReason) {
-        const cmd = client.commands.get(cmdconfig.OpenTicket);
+        const modal = new Discord.ModalBuilder()
-        if (!cmd) return;
+          .setCustomId("ticketReasonModal")
-        cmd.run(interaction);
+          .setTitle("Ticket Reason")
-      } catch (error) {
+          .addComponents(
-        console.error(error);
+            new Discord.ActionRowBuilder().addComponents(
+              new Discord.TextInputBuilder()
+                .setCustomId("reasonInput")
+                .setLabel("Reason")
+                .setStyle(Discord.TextInputStyle.Paragraph)
+                .setRequired(true)
+            )
+          );
+
+        await interaction.showModal(modal);
+      } else {
+        try {
+          const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
+          if (!cmd) return;
+          await cmd.run(interaction);
+        } catch (error) {
+          console.error(error);
+        }
       }
     }
 
-    if (interaction.customId.startsWith('claimticket-')) {
+    if (interaction.customId.startsWith("claimticket-")) {
-      const ticketChannelId = interaction.customId.split('-')[1];
+      const ticketChannelId = interaction.customId.split("-")[1];
       const ticketChannel = interaction.guild.channels.cache.get(ticketChannelId);
       if (!ticketChannel) {
         return interaction.reply({
@@ -144,7 +610,7 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
       const NoPermsClaim = new Discord.EmbedBuilder()
         .setTitle(msgconfig.Ticket.ClaimTickets.NoPermsToClaimTitle)
         .setDescription(
-          msgconfig.Ticket.ClaimTickets.NoPermsToClaim.replace('%channel%', ticketChannel.name)
+          msgconfig.Ticket.ClaimTickets.NoPermsToClaim.replace("%channel%", ticketChannel.name)
         )
         .setColor(supportbot.Embed.Colours.Error);
 
@@ -155,12 +621,32 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
         });
       }
 
-      await ticketChannel.members.add(interaction.user.id);
+      if (supportbot.Ticket.TicketType === "threads") {
+        await ticketChannel.members.add(interaction.user.id); 
+
+    } else if (supportbot.Ticket.TicketType === "channels") {
+        await ticketChannel.permissionOverwrites.create(interaction.user.id, {
+            ViewChannel: true,
+            SendMessages: true,
+            ReadMessageHistory: true,
+        }); 
+
+        await ticketChannel.permissionOverwrites.create(Admin, {
+            ViewChannel: true,
+            SendMessages: true,
+            ReadMessageHistory: true,
+        }); 
+
+        await ticketChannel.permissionOverwrites.create(interaction.guild.roles.everyone, {
+          ViewChannel: false,
+        }); 
+    }
+    
       const pingclaimedstaff = await ticketChannel.send(`<@${interaction.user.id}>`);
 
       setTimeout(() => {
         pingclaimedstaff.delete();
-      }, 2000)
+      }, 2000);
 
       const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
       const ticketIndex = TicketData.tickets.findIndex((t) => t.id === ticketChannelId);
@@ -174,13 +660,13 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
       const claimedEmbed = new Discord.EmbedBuilder(claimMessage.embeds[0].data)
         .setTitle(msgconfig.Ticket.ClaimTickets.ClaimedTitle)
         .setDescription(
-          msgconfig.Ticket.ClaimTickets.ClaimMessage_Edit.replace('%user%', interaction.user.id).replace('%channel%', ticketChannel.id)
+          msgconfig.Ticket.ClaimTickets.ClaimMessage_Edit.replace("%user%", interaction.user.id).replace("%channel%", ticketChannel.id)
         )
         .setColor(supportbot.Embed.Colours.Success);
 
       const successfullyClaimed = new Discord.EmbedBuilder()
         .setTitle(msgconfig.Ticket.ClaimTickets.ClaimedTitle)
-        .setDescription(msgconfig.Ticket.ClaimTickets.Claimed.replace('%channel%', ticketChannel.id))
+        .setDescription(msgconfig.Ticket.ClaimTickets.Claimed.replace("%channel%", ticketChannel.id))
         .setColor(supportbot.Embed.Colours.Success);
 
       await claimMessage.edit({ embeds: [claimedEmbed], components: [] });
@@ -191,36 +677,41 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
     }
 
     // SUGGESTION INTERACTIONS [START]
-    
+
-    if (interaction.customId === 'upvote' || interaction.customId === 'downvote' || interaction.customId === 'removevote') {
+    if (
+      interaction.customId === "upvote" ||
+      interaction.customId === "downvote" ||
+      interaction.customId === "removevote"
+    ) {
       const suggestion = suggestions[interaction.message.id];
-      if (!suggestion) return interaction.reply({ content: 'Suggestion not found.', ephemeral: true });
+      if (!suggestion)
+        return interaction.reply({ content: "Suggestion not found.", ephemeral: true });
 
       const userId = interaction.user.id;
       const hasUpvoted = suggestion.upvotes.includes(userId);
       const hasDownvoted = suggestion.downvotes.includes(userId);
 
-      if (interaction.customId === 'upvote') {
+      if (interaction.customId === "upvote") {
         if (hasUpvoted) {
-          suggestion.upvotes = suggestion.upvotes.filter(id => id !== userId);
+          suggestion.upvotes = suggestion.upvotes.filter((id) => id !== userId);
         } else {
           suggestion.upvotes.push(userId);
           if (hasDownvoted) {
-            suggestion.downvotes = suggestion.downvotes.filter(id => id !== userId);
+            suggestion.downvotes = suggestion.downvotes.filter((id) => id !== userId);
           }
         }
-      } else if (interaction.customId === 'downvote') {
+      } else if (interaction.customId === "downvote") {
         if (hasDownvoted) {
-          suggestion.downvotes = suggestion.downvotes.filter(id => id !== userId);
+          suggestion.downvotes = suggestion.downvotes.filter((id) => id !== userId);
         } else {
           suggestion.downvotes.push(userId);
           if (hasUpvoted) {
-            suggestion.upvotes = suggestion.upvotes.filter(id => id !== userId);
+            suggestion.upvotes = suggestion.upvotes.filter((id) => id !== userId);
           }
         }
-      } else if (interaction.customId === 'removevote') {
+      } else if (interaction.customId === "removevote") {
-        suggestion.upvotes = suggestion.upvotes.filter(id => id !== userId);
+        suggestion.upvotes = suggestion.upvotes.filter((id) => id !== userId);
-        suggestion.downvotes = suggestion.downvotes.filter(id => id !== userId);
+        suggestion.downvotes = suggestion.downvotes.filter((id) => id !== userId);
       }
 
       fs.writeFileSync("./Data/SuggestionData.json", JSON.stringify(suggestions, null, 2));
@@ -228,25 +719,36 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
       const upvoteCount = suggestion.upvotes.length;
       const downvoteCount = suggestion.downvotes.length;
 
-      const updatedEmbed = new Discord.EmbedBuilder(interaction.message.embeds[0].data)
+      const updatedEmbed = new Discord.EmbedBuilder(interaction.message.embeds[0].data).setFields([
-        .setFields([
+        { name: "Suggestion", value: suggestion.suggestion, inline: true },
-          { name: 'Suggestion', value: suggestion.suggestion, inline: true },
+        { name: "From", value: `<@${suggestion.author}>` },
-          { name: 'From', value: `<@${suggestion.author}>` },
+        {
-          { name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`, value: `${upvoteCount}`, inline: true },
+          name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`,
-          { name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`, value: `${downvoteCount}`, inline: true }
+          value: `${upvoteCount}`,
-        ]);
+          inline: true,
+        },
+        {
+          name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`,
+          value: `${downvoteCount}`,
+          inline: true,
+        },
+      ]);
 
       await interaction.update({ embeds: [updatedEmbed] });
     }
+
   }
 
   async function handleInvites(interaction, enable) {
     if (supportbot.Ticket.Invites.StaffOnly) {
+      const { getRole, getChannel } = interaction.client;
       const SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
       const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
 
       if (!SupportStaff || !Admin) {
-        return interaction.reply("Some roles seem to be missing!\nPlease check for errors when starting the bot.");
+        return interaction.reply(
+          "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+        );
       }
 
       const NoPerms = new Discord.EmbedBuilder()
@@ -256,7 +758,10 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
         )
         .setColor(supportbot.Embed.Colours.Warn);
 
-      if (!interaction.member.roles.cache.has(SupportStaff.id) && !interaction.member.roles.cache.has(Admin.id)) {
+      if (
+        !interaction.member.roles.cache.has(SupportStaff.id) &&
+        !interaction.member.roles.cache.has(Admin.id)
+      ) {
         return interaction.reply({ embeds: [NoPerms] });
       }
     }
@@ -264,9 +769,7 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
     await interaction.channel.setInvitable(enable);
 
     const message = enable ? msgconfig.Ticket.EnableInvites : msgconfig.Ticket.DisableInvites;
-    const embed = new Discord.EmbedBuilder()
+    const embed = new Discord.EmbedBuilder().setDescription(message).setColor(supportbot.Embed.Colours.General);
-      .setDescription(message)
-      .setColor(supportbot.Embed.Colours.General);
 
     await interaction.reply({
       embeds: [embed],
@@ -274,5 +777,55 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
     });
   }
 
+  // Modal submission handler for editing profile
+  if (interaction.type === Discord.InteractionType.ModalSubmit && interaction.customId === "editProfileModal") {
+    const userId = interaction.user.id;
+    const profilePath = `./Data/Profiles/${userId}.json`;
 
+    let profileData;
+    if (fs.existsSync(profilePath)) {
+      profileData = JSON.parse(fs.readFileSync(profilePath, "utf8"));
+    } else {
+      profileData = {
+        bio: "",
+        timezone: "",
+        clockedIn: false,
+      };
+    }
+
+    try {
+      const newBio = interaction.fields.getTextInputValue("bio");
+      const newTimezone = interaction.fields.getTextInputValue("timezone");
+
+      profileData.bio = newBio;
+      profileData.timezone = newTimezone;
+
+      fs.writeFileSync(profilePath, JSON.stringify(profileData, null, 2));
+
+      const updatedProfileEmbed = new Discord.EmbedBuilder()
+        .setTitle(`${interaction.user.username}'s Profile`)
+        .setColor(supportbot.Embed.Colours.General)
+        .setThumbnail(interaction.user.displayAvatarURL())
+        .addFields(
+          { name: "Bio", value: newBio || "No bio set.", inline: false },
+          { name: "Timezone", value: newTimezone || "No timezone set.", inline: true }
+        );
+
+      if (profileData.clockedIn !== undefined) {
+        updatedProfileEmbed.addFields({
+          name: "Clocked In Status",
+          value: profileData.clockedIn ? "✅ Clocked In" : "❌ Clocked Out",
+          inline: true,
+        });
+      }
+
+      await interaction.reply({ embeds: [updatedProfileEmbed], ephemeral: true });
+    } catch (error) {
+      console.error("Failed to update profile data: ", error);
+      await interaction.reply({
+        content: "There was an error while updating your profile. Please try again later.",
+        ephemeral: true,
+      });
+    }
+  }
 });

Events/messageDelete.js

@@ -0,0 +1,43 @@
+const { EmbedBuilder } = require('discord.js');
+const fs = require("fs");
+const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
+
+// Load the configuration files
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+module.exports = new Event("messageDelete", async (client, message) => {
+
+    // Check if the message is from a guild and not from a bot
+    if (!message.guild || message.author.bot) return;
+
+    // Get the delete log channel either by ID or by name
+    const deleteLogChannel = message.guild.channels.cache.get(supportbot.MessageDelete.Channel) ||
+        message.guild.channels.cache.find(channel => channel.name === supportbot.MessageDelete.Channel);
+
+    // Create the embed for the deleted message
+    const deletedMessageEmbed = new EmbedBuilder()
+        .setColor(supportbot.MessageDelete.Colour)
+        .setTitle("Message Deleted")
+        .setDescription(`> **Channel:** <#${message.channel.id}>\n> **Message ID** [${message.id}](https://discord.com/channels/${message.guild.id}/${message.channel.id}/${message.id})\n> **Message author:** ${message.author.tag} (${message.author.id})\n> **Message Crated:** <t:${Math.floor(message.createdTimestamp / 1000)}:F>`)
+        .addFields(
+            { name: 'Message', value: message.content || '*No content*', inline: false }
+        )
+        .setThumbnail(message.author.displayAvatarURL())
+        .setTimestamp();
+
+    // If the message contains an attachment, add it to the embed
+    if (message.attachments.size > 0) {
+        const attachment = message.attachments.first();
+        deletedMessageEmbed.addFields({ name: 'Attachment', value: `[${attachment.name}](${attachment.proxyURL})` });
+    }
+
+    // Send the embed to the delete log channel if the channel is found
+    if (deleteLogChannel) {
+        deleteLogChannel.send({
+            embeds: [deletedMessageEmbed]
+        });
+    }
+});
+

Events/messageUpdate.js

@@ -0,0 +1,57 @@
+const { EmbedBuilder } = require('discord.js');
+const fs = require("fs");
+const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
+
+// Load the configuration files
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+module.exports = new Event("messageUpdate", async (client, oldMessage, newMessage) => {
+
+    // Check if the message is from a guild and not from a bot
+    if (!newMessage.guild || newMessage.author.bot) return;
+
+    // Fetch old message if it's not cached (important for message content)
+    if (!oldMessage.content && oldMessage.partial) {
+        try {
+            oldMessage = await oldMessage.fetch();
+        } catch (err) {
+            console.error('Error fetching old message:', err);
+            return;
+        }
+    }
+
+    // Fallback if content is missing
+    const oldMessageContent = oldMessage.content || (oldMessage.attachments.size > 0 ? 'Contains attachment(s)' : '*No content*');
+    const newMessageContent = newMessage.content || (newMessage.attachments.size > 0 ? 'Contains attachment(s)' : '*No content*');
+
+    // Get the update log channel either by ID or by name
+    const updateLogChannel = newMessage.guild.channels.cache.get(supportbot.MessageUpdate.Channel) ||
+        newMessage.guild.channels.cache.find(channel => channel.name === supportbot.MessageUpdate.Channel);
+
+    // Create the embed for the updated message
+    const updatedMessageEmbed = new EmbedBuilder()
+        .setColor(supportbot.MessageUpdate.Colour)
+        .setTitle("Message Updated")
+        .setDescription(`> **Channel:** <#${newMessage.channel.id}>\n> **Message ID:** [${newMessage.id}](https://discord.com/channels/${newMessage.guild.id}/${newMessage.channel.id}/${newMessage.id})\n> **Message author:** ${newMessage.author.tag} (${newMessage.author.id})\n> **Message Created:** <t:${Math.floor(oldMessage.createdTimestamp / 1000)}:F>`)
+        .addFields(
+            { name: 'Old Message', value: oldMessageContent, inline: false },
+            { name: 'New Message', value: newMessageContent, inline: false }
+        )
+        .setThumbnail(newMessage.author.displayAvatarURL())
+        .setTimestamp();
+
+    // If the new message contains an attachment, add it to the embed
+    if (newMessage.attachments.size > 0) {
+        const attachment = newMessage.attachments.first();
+        updatedMessageEmbed.addFields({ name: 'Attachment', value: `[${attachment.name}](${attachment.proxyURL})` });
+    }
+
+    // Send the embed to the update log channel if the channel is found
+    if (updateLogChannel) {
+        updateLogChannel.send({
+            embeds: [updatedMessageEmbed]
+        });
+    }
+});

Events/ready.js

@@ -26,7 +26,7 @@ const msgconfig = yaml.load(
 
 const Event = require("../Structures/Event.js");
 
-let chan1 = client.channels.cache.get(panelconfig.Channel);
+let chan1 = client.channels.cache.get(supportbot.Ticket.TicketHome);
 
 module.exports = new Event("ready", async (client, interaction) => {
   const { getRole, getChannel, getCategory } = client;
@@ -59,7 +59,7 @@ module.exports = new Event("ready", async (client, interaction) => {
     });
   }
 
-  console.log(`\u001b[32m`, `――――――――――――――――――――――――――――――――――――――――――――`);
+  console.log(`\u001b[33m`, `――――――――――――――――――――――――――――――――――――――――――――`);
   console.log(`    `);
   console.log(`\u001b[31m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`);
   console.log(`\u001b[31m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`);
@@ -70,77 +70,35 @@ module.exports = new Event("ready", async (client, interaction) => {
   console.log(`\u001b[31m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`);
   console.log(`\u001b[31m`, `╋╋╋╋╋╋╋┗┛╋┗┛`);
   console.log(`    `);
-  console.log(`\u001b[32m`, `――――――――――――――――――――――――――――――――――――――――――――`);
+  console.log(`\u001b[33m`, `――――――――――――――――――――――――――――――――――――――――――――`);
+  console.log(`    `);  
+  console.log(`\u001b[33m`, `${supportbot.General.Name} | [${supportbot.SupportBot_Version}]`, `\u001b[32m`, `Connected to Discord`,);
+  console.log("\u001b[32m", "SupportBot created by Emerald Development ");
   console.log(`    `);
-  console.log(
+  console.log(`\u001b[33m`, `――――――――――――――――― [Links] ――――――――――――――――――`);
-    `\u001b[31m`,
+  console.log("\u001b[32m", "Discord: https://dsc.gg/emerald-dev");
-    `${supportbot.General.Name} | [${supportbot.SupportBot_Version}]`,
+  console.log("\u001b[32m", "Website: https://emeraldsrv.com");
-    `\u001b[32m`,
+  console.log("\u001b[32m", "Community: https://community.emeraldsrv.com");
-    `Connected to Discord`,
+  console.log("\u001b[32m", "Documentation: https://docs.emeraldsrv.com");
-  );
-  
-  console.log(`\u001b[31m`, `SupportBot proudly created by Emerald Development`);
-
   console.log(`    `);
-
+  console.log(`\u001b[33m`, `――――――――――――――――― [Invite] ――――――――――――――――――`);
-  console.log(
+  console.log("\u001b[32m", `Invite URL: https://discord.com/api/oauth2/authorize?client_id=${client.user.id}&permissions=8&scope=bot%20applications.commands`);
-    `\u001b[31m`,
-    `Discord`,
-    `\u001b[32m`,
-    `https://dsc.gg/emerald-dev`,
-  );
-
-  console.log(
-    `\u001b[31m`,
-    `Website`,
-    `\u001b[32m`,
-    `https://emeraldsrv.com`,
-  );
-
-  console.log(
-    `\u001b[31m`,
-    `Marketplace`,
-    `\u001b[32m`,
-    `https://market.emeraldsrv.com`,
-  );
-
-  console.log(
-    `\u001b[31m`,
-    `Documentation`,
-    `\u001b[32m`,
-    `https://emeraldsrv.com/third-party`,
-  );
-
   console.log(`    `);
-
+  console.log(`\u001b[33m`, `――――――――――――――――― [Config Check] ――――――――――――――――――`);
-  console.log(
+  console.log("\u001b[32m", "Config initialization...");
-    `\u001b[31m`,
-    `Invite URL:`,
-    `\u001b[36m`,
-    `https://discord.com/api/oauth2/authorize?client_id=` +
-      client.user.id +
-      `&permissions=8&scope=bot%20applications.commands`
-  );
-
-  console.log(`    `);
-  console.log(`\u001b[32m`, `――――――――――――――――――――――――――――――――――――――――――――`);
 
   const roles = [
     supportbot.Roles.StaffMember.Admin,
-    supportbot.Roles.StaffMember.Staff,
+    supportbot.Roles.StaffMember.Staff
-    supportbot.Roles.ModRoles.Blacklisted,
-    supportbot.Roles.ModRoles.Muted
   ];
 
-    supportbot.Departments.forEach((department) => roles.push(department.role));
-
   if (supportbot.Roles.AutoRole.Role) roles.push(supportbot.Roles.AutoRole.Role);
   
    const channels = [
      supportbot.Suggestions.Channel,
      supportbot.Ticket.Log.TicketLog,
      supportbot.Ticket.Log.TranscriptLog,
-     panelconfig.Channel,
+     supportbot.Ticket.TicketHome,
      supportbot.Welcome.Channel,
      supportbot.Leave.Channel,
      supportbot.Translate.Log
@@ -168,35 +126,18 @@ module.exports = new Event("ready", async (client, interaction) => {
  //   if (!find) missingCat.push(cat);
  // }
 
-  if (missingR.length > 0) {
+ const missingRoles = await Promise.all(roles.map(role => getRole(role, client.guilds.cache.first())));
-    console.log(
+ const missingChannels = await Promise.all(channels.map(channel => getChannel(channel, client.guilds.cache.first())));
-      "\u001b[31m",
+
-      `[MISSING CONFIGURATION]`,
+ if (missingRoles.some(role => !role)) {
-      "\u001b[33m",
+  console.log("\u001b[31m", `Missing roles in your server configuration: ${missingRoles.filter(role => !role).join(', ')}`);
-      `The following Roles could not be found in your server.\n`, `\u001b[31m`, `[${missingR.join(
-        ", "
-      )}]`, `\n  `,
-    );
   }
 
-  if (missingC.length > 0) {
+  if (missingChannels.some(channel => !channel)) {
-    console.log(
+  console.log("\u001b[31m", `Missing channels in your server configuration: ${missingChannels.filter(channel => !channel).join(', ')}`);
-      "\u001b[31m",
-      `[MISSING CONFIGURATION]`,
-      "\u001b[33m",
-      `The following Channels could not be found in your server.\n`, `\u001b[31m`, `[${missingC.join(
-        ", "
-      )}]`, `\n  `
-    );
-  }
-  if (missingCat.length > 0) {
-    console.log(
-      "\u001b[31m",
-      `[MISSING CONFIGURATION]`,
-      "\u001b[33m",
-      `The following Categories could not be found in your server.\n`, `\u001b[31m`, `[${missingCat.join(
-        ", "
-      )}]`, `\n  `,
-    );
   }
+
+  console.log("\u001b[32m", "Configs initialized, No problems were detected.");
+  console.log(`    `);
+
 });

LICENSE.md

@@ -1,6 +1,6 @@
 MIT License
 
-Copyright (c) 2022 Emerald Services
+Copyright (c) 2024 Emerald Services
 
 Permission is hereby granted, free of charge, to any person obtaining a copy
 of this software and associated documentation files (the "Software"), to deal

README.md

@@ -13,11 +13,11 @@
 </a>
 
 <a href="https://github.com/discordjs">
-    <img src="https://img.shields.io/badge/discord.js-v13.6.x-blue.svg?style=for-the-badge&logo=javascript.svg" alt="shield.png">
+    <img src="https://img.shields.io/badge/DISCORD.JS%20-%20v14-blue?style=for-the-badge" alt="shield.png">
 </a>
 
 <a href="https://github.com/nodejs/node">
-    <img src="https://img.shields.io/badge/node.js-v16.14.x-green.svg?style=for-the-badge&logo=node" alt="shield.png">
+    <img src="https://img.shields.io/badge/NODE.JS%20-%20v20.x-green?style=for-the-badge" alt="shield.png">
 </a>
 
 <a href="https://github.com/Emerald-Services/SupportBot/releases">
@@ -84,5 +84,13 @@ Released under the [MIT](https://opensource.org/licenses/MIT) license.
   <img src="https://contrib.rocks/image?repo=Emerald-Services/SupportBot">
 </a>
 
+## Hosting
+
+You can use our [Pterodactyl egg](https://github.com/Emerald-Services/Pterodactyl-Egg) to host it on your own panel. We currently don't offer hosting for you, altough we might add this in the future.
+If you don't know how to install pterodactyl, you could always host it on replit:
+
+[![Run on Repl.it](https://repl.it/badge/github/ItsNyoty/IKI-bot)]([https://repl.it/github/ItsNyoty/iki](https://repl.it/github/Emerald-Services/SupportBot
+)
+
 
 

Structures/Addon.js

@@ -1,6 +1,6 @@
+
 // SupportBot | Emerald Services
 // Addon Structure
-
 class Command {
   constructor(options) {
     this.name = options.name;
@@ -10,7 +10,13 @@ class Command {
     this.run = options.run;
     this.defaultPermission = true;
   }
+
+  // Method to dynamically update options
+  setOptions(options) {
+    this.options = options;
+  }
 }
+
 class Event {
   constructor(event, run) {
     this.event = event;

Structures/Client.js

@@ -1,12 +1,8 @@
-// C:\Users\ollie\Documents\GitHub\SupportBot\Structures\Client.js
-
-// SupportBot | Emerald Services
-// Client Structure
-
 const fs = require("fs");
 const Discord = require("discord.js");
 const { GatewayIntentBits, Partials } = require('discord.js');
 const yaml = require("js-yaml");
+const { Command, Event } = require('./Addon.js'); // Adjust the path as needed
 
 const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
 const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
@@ -17,9 +13,10 @@ class Client extends Discord.Client {
       intents: [
         GatewayIntentBits.Guilds,
         GatewayIntentBits.GuildMembers,
-        GatewayIntentBits.GuildMessages
+        GatewayIntentBits.GuildMessages,
+        GatewayIntentBits.MessageContent
       ],
-      partials: [Partials.Channel]
+      partials: [Partials.Message, Partials.Channel]
     });
 
     this.commands = new Discord.Collection();
@@ -89,39 +86,56 @@ class Client extends Discord.Client {
       tempCommandFiles = tempCommandFiles.filter(item => item !== "Ping.js");
     }
 
-    if (cmdconfig.Ping.Enabled === false) {
+    if (cmdconfig.AddUser.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "Ping.js");
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "addUser.js");
     }
 
-    if (supportbot.Ticket.ClaimTickets.Enabled === false) {
+    if (cmdconfig.RemoveUser.Enabled === false) {
-        tempCommandFiles = tempCommandFiles.filter(item => item !== "ticketstats.js");
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "removeUser.js");
-    }
+    }    
+
+    if (cmdconfig.ForceAddUser.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "forceaddUser.js");
+    }   
+
+    if (cmdconfig.Profile.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "profile.js");
+    }    
+
+    if (cmdconfig.Settings.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "settings.js");
+    }    
+
+    if (cmdconfig.Mod.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "mod.js");
+    }    
 
     const commandFiles = tempCommandFiles;
     const commands = commandFiles.map((file) => require(`../Commands/${file}`));
 
-    // Commands
+    // Load main commands
-    console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Commands ▬▬▬▬▬▬▬");
+    console.log(`\u001b[33m`, "――――――――――――――――――――――――――――――――――――――――――――");
 
     commands.forEach((cmd) => {
       console.log(`\u001b[32m`, `[CMD]`, `\u001b[37;1m`, `${cmd.name}`, `\u001b[32;1m`, "Loaded");
       this.commands.set(cmd.name, cmd);
     });
 
-    console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Commands ▬▬▬▬▬▬▬");
+    // Load addon commands and events
+    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Commands ▬▬▬▬▬▬▬");
 
     if (supportbot.General.Addons.Enabled) {
       const addonFiles = fs.readdirSync("./Addons").filter((file) => file.endsWith(".js"));
 
       const addons = addonFiles.map((file) => {
-        let addon = require(`../Addons/${file}`);
+        const addon = require(`../Addons/${file}`);
         addon.name = file.split(".")[0];
         return addon;
       });
 
       // Addons
       console.log("   ");
-      console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
+      console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
 
       addons.forEach((addon) => {
         console.log(
@@ -132,18 +146,24 @@ class Client extends Discord.Client {
           `\u001b[32;1m`,
           "Loaded"
         );
-        addon.commands?.forEach((command) => {
+
-          this.commands.set(command.name, command);
+        if (addon instanceof Command) {
-        });
+          this.commands.set(addon.name, addon);
-        addon.events?.forEach((event) => {
+        }
-          this.on(event.event, (...args) => event.run(this, ...args));
+
-        });
+        if (addon.events && Array.isArray(addon.events)) {
+          addon.events.forEach((event) => {
+            if (event instanceof Event) {
+              this.on(event.event, (...args) => event.run(this, ...args));
+            }
+          });
+        }
       });
 
-      console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
+      console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
     }
 
-    // Slash Commands
+    // Register Slash Commands
 
     this.once("ready", async () => {
       await this.guilds.cache.first()?.commands.set(this.commands);
@@ -156,7 +176,7 @@ class Client extends Discord.Client {
     });
 
     console.log("   ");
-    console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
+    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
 
     fs.readdirSync("./Events").filter((file) => file.endsWith(".js")).forEach((file) => {
       const event = require(`../Events/${file}`);
@@ -164,7 +184,7 @@ class Client extends Discord.Client {
       this.on(event.event, (...args) => event.run(this, ...args));
     });
 
-    console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
+    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
     if (process.argv[2] !== "test") {
       await this.login(token);
     } else {

index.js

@@ -19,7 +19,7 @@ const supportbot = yaml.load(
 
 const Client = require("./Structures/Client.js");
 const client = new Client({
-  intents: ['Guilds', 'GuildMembers', 'GuildMessages']
+  intents: ['Guilds', 'GuildMembers', 'GuildMessages', 'MessageContent']
 });
 
 client.start(supportbot.General.Token);

package.json

@@ -1,6 +1,6 @@
 {
   "name": "supportbot",
-  "version": "8.0.1",
+  "version": "8.3",
   "description": "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand.",
   "main": "index.js",
   "scripts": {
@@ -16,14 +16,16 @@
   "bugs": {
     "url": "https://github.com/Emerald-Services/SupportBot/issues"
   },
-  "homepage": "https://github.com/Emerald-Services/SupportBot#readme",
+  "homepage": "https://community.emeraldsrv.dev",
   "dependencies": {
+    "@paypal/checkout-server-sdk": "^1.0.3",
     "@vitalets/google-translate-api": "^8.0.0",
     "axios": "^1.7.2",
-    "chatgpt": "^5.2.5",
     "discord.js": "^14.13.0",
+    "js": "^0.1.0",
     "js-yaml": "^4.1.0",
     "moment": "^2.29.3",
+    "ms": "^2.1.3",
     "openai": "^4.50.0"
   }
 }