Merge pull request #185 from Emerald-Services/dev

Update close.js

Commands/close.js

@@ -17,7 +17,7 @@ module.exports = new Command({
       name: "reason",
       description: "Ticket Close Reason",
       type: Discord.ApplicationCommandOptionType.String,
-    },
+    }
   ],
   permissions: cmdconfig.CloseTicket.Permission,
 
@@ -28,21 +28,23 @@ module.exports = new Command({
       let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
       let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
 
-      if (!SupportStaff || !Admin)
-        return interaction.reply("Some roles seem to be missing!\nPlease check for errors when starting the bot.");
+      if (!SupportStaff || !Admin) {
+        return interaction.reply("Some roles seem to be missing! Please check for errors when starting the bot.");
+      }
 
       const NoPerms = new Discord.EmbedBuilder()
         .setTitle("Invalid Permissions!")
         .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
         .setColor(supportbot.Embed.Colours.Warn);
 
-      if (!interaction.member.roles.cache.has(SupportStaff.id) && !interaction.member.roles.cache.has(Admin.id))
+      if (!interaction.member.roles.cache.has(SupportStaff.id) && !interaction.member.roles.cache.has(Admin.id)) {
         return interaction.reply({ embeds: [NoPerms] });
+      }
     }
 
-    // Check if it's a thread or channel based on config
+    const isThread = interaction.channel.type === Discord.ChannelType.PrivateThread;
     if (
-      (supportbot.Ticket.TicketType === "threads" && interaction.channel.type !== Discord.ChannelType.PrivateThread) ||
+      (supportbot.Ticket.TicketType === "threads" && !isThread) ||
       (supportbot.Ticket.TicketType === "channels" && interaction.channel.type !== Discord.ChannelType.GuildText)
     ) {
       const NotTicketChannel = new Discord.EmbedBuilder()
@@ -55,7 +57,14 @@ module.exports = new Command({
 
     await interaction.deferReply();
 
-    let tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+    let tickets;
+    try {
+      tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+    } catch (err) {
+      console.error("Error reading ticket data file:", err);
+      return interaction.followUp({ content: "There was an error loading ticket data." });
+    }
+
     let TicketData = tickets.tickets.findIndex((t) => t.id === interaction.channel.id);
     let ticket = tickets.tickets[TicketData];
 
@@ -68,237 +77,350 @@ module.exports = new Command({
     }
 
     let reason = interaction.options?.getString("reason") || "No Reason Provided.";
+    const ticketUserId = ticket.user;
 
-    const CloseButton = new Discord.ButtonBuilder()
-      .setCustomId("confirmCloseTicket")
-      .setLabel(supportbot.Ticket.Close.Confirmation_Button)
-      .setEmoji(supportbot.Ticket.Close.Confirmation_Emoji)
-      .setStyle(supportbot.Ticket.Close.Confirmation_Style);
+    if (supportbot.Ticket.ReviewSystem.Enabled) {
+      const rating = await collectReviewRating(interaction, ticketUserId);
+      const comment = await collectReviewComment(interaction, ticketUserId);
 
-    const row = new Discord.ActionRowBuilder().addComponents(CloseButton);
+      const reviewChannel = await getChannel(supportbot.Ticket.ReviewSystem.Channel, interaction.guild);
+      const reviewer = supportbot.Ticket.ClaimTickets ? `<@${ticket.claimedBy}>` : null;
 
-    const CloseTicketRequest = new Discord.EmbedBuilder()
-      .setTitle(`**${supportbot.Ticket.Close.Title}**`)
-      .setDescription(`${msgconfig.Ticket.ConfirmClose}`)
-      .setColor(supportbot.Embed.Colours.General);
+      const reviewEmbed = new Discord.EmbedBuilder()
+        .setTitle(msgconfig.ReviewSystem.ReviewEmbed.Title)
+        .addFields(
+          {
+            name: msgconfig.ReviewSystem.ReviewEmbed.RatingTitle,
+            value: `${msgconfig.ReviewSystem.ReviewEmbed.ReviewEmoji.repeat(rating)}`,
+            inline: false
+          },
+          {
+            name: msgconfig.ReviewSystem.ReviewEmbed.CommentTitle,
+            value: `\`\`\`${comment}\`\`\``,
+            inline: false
+          }
+        )
+        .setColor(msgconfig.ReviewSystem.ReviewEmbed.Color);
 
-    await interaction.followUp({
-      embeds: [CloseTicketRequest],
-      components: [row],
-    });
+      if (supportbot.Ticket.ClaimTickets.Enabled) {
+        reviewEmbed.setDescription(
+          `**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedStaffTitle}** ${reviewer}\n**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${ticketUserId}>` || `N/A`
+        );
+      } else {
+        reviewEmbed.setDescription(
+          `**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${ticketUserId}>`
+        );
+      }
 
-    const filter = (btnInteraction) => btnInteraction.customId === "confirmCloseTicket" && btnInteraction.user.id === interaction.user.id;
+      if (reviewChannel) {
+        await reviewChannel.send({ embeds: [reviewEmbed] });
+      }
 
-    interaction.channel.awaitMessageComponent({ filter, time: 20000 })
-      .then(async (btnInteraction) => {
-        await handleCloseTicket(interaction, reason, ticket, TicketData);
-        await btnInteraction.reply({ content: "Ticket successfully closed.", ephemeral: true });
-      })
-      .catch((err) => {
-        interaction.followUp(`${msgconfig.Ticket.CloseTimeout}`);
-        console.error(err);
-      });
+      if (!interaction.replied && !interaction.deferred) {
+        await interaction.followUp({ embeds: [reviewEmbed] });
+      }
+
+      await handleCloseTicket(interaction, reason, ticket, TicketData);
+    } else {
+      await handleCloseTicket(interaction, reason, ticket, TicketData);
+    }
   },
 });
 
+async function collectReviewRating(interaction, ticketUserId) {
+  const reviewPrompt = new Discord.EmbedBuilder()
+    .setTitle(msgconfig.ReviewSystem.Rate.Title)
+    .setDescription(`${msgconfig.ReviewSystem.Rate.Description}`)
+    .setColor(supportbot.Embed.Colours.General);
+
+  const stars = new Discord.ActionRowBuilder().addComponents(
+    new Discord.StringSelectMenuBuilder()
+      .setCustomId("starRating")
+      .setPlaceholder("Select a rating")
+      .addOptions([
+        { label: msgconfig.ReviewSystem.Stars.One, value: "1" },
+        { label: msgconfig.ReviewSystem.Stars.Two, value: "2" },
+        { label: msgconfig.ReviewSystem.Stars.Three, value: "3" },
+        { label: msgconfig.ReviewSystem.Stars.Four, value: "4" },
+        { label: msgconfig.ReviewSystem.Stars.Five, value: "5" },
+      ])
+  );
+
+  await interaction.followUp({
+    content: `<@${ticketUserId}>`,
+    embeds: [reviewPrompt],
+    components: [stars],
+    ephemeral: true,
+  });
+
+  const starRating = await interaction.channel.awaitMessageComponent({
+    componentType: Discord.ComponentType.StringSelect,
+    filter: (i) => i.customId === "starRating" && i.user.id === ticketUserId,
+  });
+  await starRating.deferUpdate();
+  return starRating.values[0];
+}
+
+async function collectReviewComment(interaction, ticketUserId) {
+  const commentPrompt = new Discord.EmbedBuilder()
+    .setTitle(msgconfig.ReviewSystem.Comment.Title)
+    .setDescription(`${msgconfig.ReviewSystem.Comment.Description}`)
+    .setColor(supportbot.Embed.Colours.General);
+
+  await interaction.followUp({
+    content: `<@${ticketUserId}>`,
+    embeds: [commentPrompt],
+    ephemeral: true,
+  });
+
+  const filter = (response) => response.author.id === ticketUserId;
+
+  const commentCollection = await interaction.channel.awaitMessages({ filter, max: 1 });
+  const comment = commentCollection.first()?.content;
+  return comment && comment.toLowerCase() !== "no" ? comment : "No Comment Provided";
+}
 async function handleCloseTicket(interaction, reason, ticket, TicketData) {
   const { getChannel } = interaction.client;
 
-  let tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+  let tickets;
+  try {
+    tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+  } catch (err) {
+    console.error("Error reading ticket data:", err);
+    return interaction.followUp("Failed to load ticket data.");
+  }
+
   let tUser = interaction.client.users.cache.get(ticket.user);
   let transcriptChannel = await getChannel(supportbot.Ticket.Log.TicketDataLog, interaction.guild);
 
-  if (!transcriptChannel)
-    return interaction.followUp("Some Channels seem to be missing!");
+  if (!transcriptChannel) {
+    console.log("Transcript channel missing or inaccessible");
+    return interaction.followUp("Error: Transcript log channel is missing or bot lacks permission.");
+  }
 
   try {
-    tickets.tickets[TicketData].open = false;
-    fs.writeFileSync(
-      "./Data/TicketData.json",
-      JSON.stringify(tickets, null, 4),
-      (err) => {
-        if (err) console.error(err);
+    // Fetch all messages from the channel
+    let allMessages = [];
+    let lastId = null;
+    
+    while (true) {
+      const options = { limit: 100 };
+      if (lastId) {
+        options.before = lastId;
       }
-    );
+      
+      const messages = await interaction.channel.messages.fetch(options);
+      if (messages.size === 0) break;
+      
+      allMessages = [...allMessages, ...messages.values()];
+      lastId = messages.last().id;
+      
+      if (messages.size < 100) break;
+    }
+
+    // Sort messages by timestamp
+    allMessages.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
+
+    // Create transcript data
+    const transcriptData = allMessages.map(msg => ({
+      content: msg.content || "No content",
+      username: msg.author.username,
+      userId: msg.author.id,
+      avatar: msg.author.displayAvatarURL(),
+      timestamp: msg.createdAt.toISOString(),
+      attachments: Array.from(msg.attachments.values()).map(att => ({
+        url: att.url,
+        name: att.name
+      })),
+      embeds: msg.embeds.map(embed => ({
+        title: embed.title,
+        description: embed.description,
+        fields: embed.fields
+      }))
+    }));
+
+    // Update ticket status
+    tickets.tickets[TicketData].open = false;
+    tickets.tickets[TicketData].messages = transcriptData;
+    fs.writeFileSync("./Data/TicketData.json", JSON.stringify(tickets, null, 4));
 
     const transcriptEmbed = new Discord.EmbedBuilder()
       .setTitle(msgconfig.TicketLog.Title)
       .setColor(msgconfig.TicketLog.Colour)
-      .setFooter({
-        text: supportbot.Embed.Footer,
-        iconURL: interaction.user.displayAvatarURL(),
-      })
-      .addFields(
-        { name: "Ticket", value: `${interaction.channel.name} (${interaction.channel.id})` },
-        { name: "User", value: `${tUser?.username || "N/A"}#${tUser?.discriminator || "N/A"} (${tUser?.id || ticket.user})` },
-        { name: "Closed By", value: interaction.user.tag },
-        { name: "Reason", value: reason }
-      );
+      .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
+      .setDescription(
+        `> **Ticket:** ${interaction.channel.name} (\`${interaction.channel.id}\`)\n` +
+        `> **User:** ${tUser?.tag || "Unknown User"} (\`${tUser?.id || ticket.user}\`)\n` +
+        `> **Closed by:** <@${interaction.user.id}>\n` +
+        `> **Message Count:** ${transcriptData.length}`
+      )
+      .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: true });
 
-    let msgs = await interaction.channel.messages.fetch({ limit: 100 });
-    let html = `
-      <html>
-        <head>
-          <link href="https://cdnjs.cloudflare.com/ajax/libs/tailwindcss/2.2.19/tailwind.min.css" rel="stylesheet">
-          <style>
-            body {
-              background-color: #1a1a1a;
-              font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
-              color: white;
-              margin: 0;
-              padding: 0;
-              height: 100%;
-              display: flex;
-              flex-direction: column;
-            }
-            .container {
-              backdrop-filter: blur(10px);
-              background-color: rgba(0, 128, 0, 0.3);
-              border-radius: 15px;
-              padding: 20px;
-              margin: 20px;
-              box-shadow: 0 4px 8px rgba(0, 0, 0, 0.2);
-              flex-grow: 1;
-              display: flex;
-              flex-direction: column;
-              max-width: 1000px;
-              width: 100%;
-              margin: auto;
-            }
-            .message {
-              display: flex;
-              align-items: center;
-              margin-bottom: 10px;
-              padding: 10px;
-              background-color: rgba(255, 255, 255, 0.1);
-              border-radius: 10px;
-            }
-            .avatar {
-              width: 40px;
-              height: 40px;
-              border-radius: 50%;
-              margin-right: 10px;
-            }
-            .content {
-              flex: 1;
-            }
-            .username {
-              font-weight: bold;
-            }
-            .timestamp {
-              font-size: 0.8em;
-              color: #bbb;
-            }
-            .download-button {
-              background-color: #4CAF50;
-              color: white;
-              padding: 10px 20px;
-              text-align: center;
-              text-decoration: none;
-              display: inline-block;
-              font-size: 16px;
-              margin-top: 20px;
-              border-radius: 5px;
-            }
-          </style>
-        </head>
-        <body>
-          <div class="container">
-            <h1 class="text-2xl font-bold mb-4">Ticket Transcript</h1>
-            <p><strong>Server Name:</strong> ${interaction.guild.name}</p>
-            <p><strong>Ticket:</strong> ${interaction.channel.name}</p>
-            <p><strong>Messages:</strong> ${msgs.size} Messages</p>
-            <div class="mt-4">
-    `;
-
-    msgs = msgs.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
-    msgs.forEach((msg) => {
-      if (msg.content) {
-        html += `
-          <div class="message">
-            <img class="avatar" src="${msg.author.displayAvatarURL()}" alt="Avatar">
-            <div class="content">
-              <p class="username">${msg.author.tag}</p>
-              <p class="timestamp">${msg.createdAt.toLocaleString()}</p>
-              <p>${convertMarkdownToHTML(msg.content)}</p>
-            </div>
-          </div>
-        `;
-      }
-    });
-
-    const fileName = `${interaction.channel.name}.html`;
-
-    html += `
-            </div>
-            <a href="${fileName}" download class="download-button">Download Transcript</a>
-          </div>
-        </body>
-      </html>
-    `;
-
-    let file = new Discord.AttachmentBuilder(
-      Buffer.from(html),
-      { name: fileName }
+    const html = createTranscriptHTML(
+      {
+        id: interaction.channel.id,
+        messages: transcriptData,
+        name: interaction.channel.name
+      },
+      reason
     );
 
-    await transcriptChannel
-      .send({ embeds: [transcriptEmbed], files: [file] })
-      .catch((err) => {
-        console.error(err);
-      });
+    const fileName = `${interaction.channel.id}-transcript.html`;
+    fs.writeFileSync(`./Data/Transcripts/${fileName}`, html);
 
-    if (supportbot.Ticket.DMTranscripts) {
-      await tUser
-        ?.send({ embeds: [transcriptEmbed], files: [file] })
-        .catch((err) => {
-          console.error(err);
-        });
-
-      if (ticket.subUsers) {
-        ticket.subUsers.forEach(async (subUser) => {
-          await interaction.client.users.cache
-            .get(subUser)
-            ?.send({ embeds: [transcriptEmbed], files: [file] });
-        });
-      }
-    }
-
-    await interaction.channel.delete().catch((error) => {
-      console.error(error);
-      if (error.code !== Discord.Constants.APIErrors.UNKNOWN_CHANNEL) {
-        console.error("Failed to delete the interaction:", error);
-      }
+    await transcriptChannel.send({
+      embeds: [transcriptEmbed],
+      files: [{
+        attachment: `./Data/Transcripts/${fileName}`,
+        name: `SPOILER_${fileName}`,
+        spoiler: true
+      }]
     });
-  } catch (error) {
-    console.error(error);
+
+    if (interaction.channel.type === Discord.ChannelType.GuildText ||
+        interaction.channel.type === Discord.ChannelType.PrivateThread) {
+      await interaction.channel.delete();
+    }
+  } catch (err) {
+    console.error("Error handling ticket close:", err);
+    interaction.followUp("An error occurred while closing the ticket.");
   }
 }
 
-function convertMarkdownToHTML(text) {
-  // Convert **bold** to <strong>bold</strong>
-  text = text.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
-
-  // Convert *italic* to <em>italic</em>
-  text = text.replace(/\*(.*?)\*/g, '<em>$1</em>');
-
-  // Convert __underline__ to <u>underline</u>
-  text = text.replace(/__(.*?)__/g, '<u>$1</u>');
-
-  // Convert ~~strikethrough~~ to <s>strikethrough</s>
-  text = text.replace(/~~(.*?)~~/g, '<s>$1</s>');
-
-  // Convert inline code `code` to <code>code</code>
-  text = text.replace(/`(.*?)`/g, '<code>$1</code>');
-
-  // Convert blockquotes > quote to <blockquote>quote</blockquote>
-  text = text.replace(/^> (.*?$)/gm, '<blockquote>$1</blockquote>');
-
-  // Convert multiline code blocks ```code``` to <pre><code>code</code></pre>
-  text = text.replace(/```(.*?)```/gs, '<pre><code>$1</code></pre>');
-
-  // Convert line breaks to <br>
-  text = text.replace(/\n/g, '<br>');
-
-  return text;
+function parseMarkdown(content) {
+  // Convert **bold** text to <strong> tags
+  content = content.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
+  
+  // Convert _italic_ text to <em> tags
+  content = content.replace(/_(.*?)_/g, '<em>$1</em>');
+  
+  // Convert inline `code` to <code> tags
+  content = content.replace(/`(.*?)`/g, '<code>$1</code>');
+  
+  // Convert [text](link) to <a> tags
+  content = content.replace(/\[(.*?)\]\((.*?)\)/g, '<a href="$2" target="_blank">$1</a>');
+  
+  // Convert multiline code blocks ```code``` to <pre><code> tags
+  content = content.replace(/```(.*?)```/gs, '<pre><code>$1</code></pre>');
+  
+  return content;
+}
+
+function createTranscriptHTML(ticket, reason) {
+  return `
+    <!DOCTYPE html>
+    <html>
+      <head>
+        <meta charset="UTF-8">
+        <meta name="viewport" content="width=device-width, initial-scale=1.0">
+        <link href="https://cdnjs.cloudflare.com/ajax/libs/tailwindcss/2.2.19/tailwind.min.css" rel="stylesheet">
+        <style>
+          body {
+            background-color: #1a1a1a;
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            color: white;
+            margin: 0;
+            padding: 20px;
+          }
+          .container {
+            max-width: 1000px;
+            margin: 0 auto;
+            background-color: rgba(0, 0, 0, 0.3);
+            border-radius: 15px;
+            padding: 20px;
+          }
+          .message {
+            background-color: rgba(255, 255, 255, 0.1);
+            border-radius: 10px;
+            padding: 15px;
+            margin-bottom: 15px;
+          }
+          .message-header {
+            display: flex;
+            align-items: center;
+            margin-bottom: 10px;
+          }
+          .avatar {
+            width: 40px;
+            height: 40px;
+            border-radius: 50%;
+            margin-right: 15px;
+          }
+          .username {
+            font-weight: bold;
+            color: #4CAF50;
+          }
+          .timestamp {
+            margin-left: auto;
+            color: #888;
+            font-size: 0.9em;
+          }
+          .content {
+            word-break: break-word;
+          }
+          .embed {
+            border-left: 4px solid #4CAF50;
+            padding-left: 10px;
+            margin: 10px 0;
+            background-color: rgba(0, 0, 0, 0.2);
+          }
+          .attachment {
+            display: inline-block;
+            background-color: rgba(76, 175, 80, 0.1);
+            border: 1px solid #4CAF50;
+            border-radius: 5px;
+            padding: 5px 10px;
+            margin: 5px 0;
+            color: #4CAF50;
+            text-decoration: none;
+          }
+        </style>
+      </head>
+      <body>
+        <div class="container">
+          <div class="mb-6">
+            <h1 class="text-3xl font-bold mb-4">Ticket Transcript</h1>
+            <p><strong>Channel:</strong> ${ticket.name}</p>
+            <p><strong>Ticket ID:</strong> ${ticket.id}</p>
+            <p><strong>Message Count:</strong> ${ticket.messages.length}</p>
+            <p><strong>Close Reason:</strong> ${reason}</p>
+          </div>
+          
+          <div class="messages">
+            ${ticket.messages.map(msg => `
+              <div class="message">
+                <div class="message-header">
+                  <img src="${msg.avatar}" alt="Avatar" class="avatar">
+                  <span class="username">${msg.username}</span>
+                  <span class="timestamp">${new Date(msg.timestamp).toLocaleString()}</span>
+                </div>
+                <div class="content">
+                  ${parseMarkdown(msg.content)}
+                  
+                  ${msg.embeds.map(embed => `
+                    <div class="embed">
+                      ${embed.title ? `<div class="font-bold">${embed.title}</div>` : ''}
+                      ${embed.description ? `<div>${embed.description}</div>` : ''}
+                      ${embed.fields.map(field => `
+                        <div class="mt-2">
+                          <strong>${field.name}:</strong>
+                          <div>${field.value}</div>
+                        </div>
+                      `).join('')}
+                    </div>
+                  `).join('')}
+                  
+                  ${msg.attachments.map(att => `
+                    <a href="${att.url}" class="attachment" target="_blank">
+                      📎 ${att.name}
+                    </a>
+                  `).join('')}
+                </div>
+              </div>
+            `).join('')}
+          </div>
+        </div>
+      </body>
+    </html>
+  `;
 }

Commands/embed.js

@@ -1,167 +1,479 @@
-// File path: ./commands/embed.js
+const { 
+  ApplicationCommandType, 
+  ApplicationCommandOptionType,
+  ActionRowBuilder, 
+  ButtonBuilder, 
+  EmbedBuilder,
+  StringSelectMenuBuilder,
+  ModalBuilder,
+  TextInputBuilder,
+  TextInputStyle,
+  ButtonStyle,
+  ComponentType
+} = require('discord.js');
+const Command = require('../Structures/Command.js');
+const fs = require('fs');
+const yaml = require('js-yaml');
 
-const fs = require("fs");
-const Discord = require("discord.js");
-const yaml = require("js-yaml");
+const supportbot = yaml.load(fs.readFileSync('./Configs/supportbot.yml', 'utf8'));
+const cmdconfig = yaml.load(fs.readFileSync('./Configs/commands.yml', 'utf8'));
+const msgconfig = yaml.load(fs.readFileSync('./Configs/messages.yml', 'utf8'));
 
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
+// Helper function to validate and convert hex color
+function parseColor(color) {
+  if (!color) return 0x5865F2;
+  if (typeof color === 'number') return color;
+  if (typeof color !== 'string') return 0x5865F2;
+  color = color.replace('#', '');
+  if (/^[0-9A-F]{6}$/i.test(color)) {
+    return parseInt(color, 16);
+  }
+  return 0x5865F2;
+}
 
 module.exports = new Command({
   name: cmdconfig.Embed.Command,
   description: cmdconfig.Embed.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
+  type: ApplicationCommandType.ChatInput,
   options: [
     {
-      name: "title",
-      description: "Embed Title",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: true,
-    },
-    {
-      name: "message",
-      description: "Embed Message",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: true,
-    },
-    {
-      name: "color",
-      description: "Embed HEX Color",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "fields",
-      description: "Embed Fields (title|content;title|content;...)",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "thumbnail",
-      description: "Embed Thumbnail URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "image",
-      description: "Embed Image URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "footer",
-      description: "Embed Footer Text",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "footericon",
-      description: "Embed Footer Icon URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "author",
-      description: "Embed Author Name",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "authoricon",
-      description: "Embed Author Icon URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "authorurl",
-      description: "Embed Author URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "timestamp",
-      description: "Include Timestamp",
-      type: Discord.ApplicationCommandOptionType.Boolean,
-      required: false,
-    },
-    {
-      name: "inline",
-      description: "Make Fields Inline",
-      type: Discord.ApplicationCommandOptionType.Boolean,
-      required: false,
+      name: 'channel',
+      description: 'Select channel to send the message',
+      type: ApplicationCommandOptionType.Channel,
+      required: true
     }
   ],
   permissions: cmdconfig.Embed.Permission,
 
   async run(interaction) {
+    // Permission check
     const { getRole } = interaction.client;
     let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
     let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
 
     if (!SupportStaff || !Admin) {
-      return interaction.reply("Some roles seem to be missing!\nPlease check for errors when starting the bot.");
+      return interaction.reply('Some roles seem to be missing!\nPlease check for errors when starting the bot.');
     }
 
-    const NoPerms = new Discord.EmbedBuilder()
-      .setTitle("Invalid Permissions!")
-      .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
-      .setColor(supportbot.Embed.Colours.Warn);
+    if (!interaction.member.roles.cache.has(SupportStaff.id) && 
+        !interaction.member.roles.cache.has(Admin.id)) {
+      const NoPerms = new EmbedBuilder()
+        .setTitle('Invalid Permissions!')
+        .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
+        .setColor(0xFF0000);
+      return interaction.reply({ embeds: [NoPerms], ephemeral: true });
+    }
 
-    if (
-      interaction.member.roles.cache.has(SupportStaff.id) ||
-      interaction.member.roles.cache.has(Admin.id)
-    ) {
-      const EmbedTitle = interaction.options.getString("title").replace(/\\n/g, '\n');
-      const EmbedSubject = interaction.options.getString("message").replace(/\\n/g, '\n');
-      const GeneralColour = interaction.options.getString("color") || supportbot.Embed.Colours.Default;
-      const EmbedThumbnail = interaction.options.getString("thumbnail");
-      const EmbedImage = interaction.options.getString("image");
-      const EmbedFields = interaction.options.getString("fields");
-      const EmbedFooter = interaction.options.getString("footer")?.replace(/\\n/g, '\n');
-      const EmbedFooterIcon = interaction.options.getString("footericon");
-      const EmbedAuthor = interaction.options.getString("author")?.replace(/\\n/g, '\n');
-      const EmbedAuthorIcon = interaction.options.getString("authoricon");
-      const EmbedAuthorURL = interaction.options.getString("authorurl");
-      const EmbedTimestamp = interaction.options.getBoolean("timestamp");
-      const InlineFields = interaction.options.getBoolean("inline");
+    const channel = interaction.options.getChannel('channel');
+    
+    // Initial message state
+    const messageData = {
+      type: 'embed',
+      title: 'New Embed',
+      description: 'Click the buttons below to edit this embed',
+      color: 0x5865F2,
+      fields: [],
+      footer: null,
+      thumbnail: null,
+      image: null,
+      timestamp: false
+    };
 
-      const EmbedMsg = new Discord.EmbedBuilder()
-        .setTitle(EmbedTitle)
-        .setDescription(EmbedSubject)
-        .setColor(GeneralColour)
-        .setThumbnail(EmbedThumbnail)
-        .setImage(EmbedImage);
+    // Create initial embed
+    function createEmbed() {
+      const embed = new EmbedBuilder()
+        .setTitle(messageData.title)
+        .setDescription(messageData.description)
+        .setColor(messageData.color);
 
-      if (EmbedFields) {
-        const fieldsArray = EmbedFields.split(';');
-        fieldsArray.forEach(field => {
-          const [title, value] = field.split('|');
-          if (title && value) {
-            EmbedMsg.addFields({ name: title.replace(/\\n/g, '\n'), value: value.replace(/\\n/g, '\n'), inline: InlineFields || false });
-          }
+      if (messageData.fields.length > 0) {
+        embed.addFields(messageData.fields);
+      }
+      if (messageData.footer) {
+        embed.setFooter({ text: messageData.footer });
+      }
+      if (messageData.thumbnail) {
+        embed.setThumbnail(messageData.thumbnail);
+      }
+      if (messageData.image) {
+        embed.setImage(messageData.image);
+      }
+      if (messageData.timestamp) {
+        embed.setTimestamp();
+      }
+
+      return embed;
+    }
+
+    // Create type selector
+    const typeRow = new ActionRowBuilder()
+      .addComponents(
+        new StringSelectMenuBuilder()
+          .setCustomId('message_type')
+          .setPlaceholder('Select message type')
+          .addOptions([
+            {
+              label: 'Embed Message',
+              description: 'Send as an embedded message',
+              value: 'embed'
+            },
+            {
+              label: 'Text Message',
+              description: 'Send as a plain text message',
+              value: 'text'
+            }
+          ])
+      );
+
+    // Create button rows function
+    function createButtons(messageType) {
+      const buttons = [];
+      
+      if (messageType === 'embed') {
+        // Only show these buttons for embed mode
+        const row1 = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_title')
+              .setLabel('Edit Title')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_description')
+              .setLabel('Edit Description')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_color')
+              .setLabel('Edit Color')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('add_field')
+              .setLabel('Add Field')
+              .setStyle(ButtonStyle.Secondary)
+          );
+
+        const row2 = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_footer')
+              .setLabel('Edit Footer')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_image')
+              .setLabel('Add Image')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_thumbnail')
+              .setLabel('Add Thumbnail')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('toggle_timestamp')
+              .setLabel('Toggle Timestamp')
+              .setStyle(ButtonStyle.Secondary)
+          );
+        
+        buttons.push(row1, row2);
+      } else {
+        // Text mode only shows edit text button
+        const textRow = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_description')
+              .setLabel('Edit Text')
+              .setStyle(ButtonStyle.Secondary)
+          );
+        
+        buttons.push(textRow);
+      }
+
+      // Send button always shows
+      const sendRow = new ActionRowBuilder()
+        .addComponents(
+          new ButtonBuilder()
+            .setCustomId('send_message')
+            .setLabel('Send')
+            .setStyle(ButtonStyle.Success)
+        );
+      
+      buttons.push(sendRow);
+      return buttons;
+    }
+
+    // Function to update the message preview
+    async function updatePreview(i) {
+      if (messageData.type === 'embed') {
+        await i.update({
+          content: 'Customize your message:',
+          embeds: [createEmbed()],
+          components: [typeRow, ...createButtons('embed')]
+        });
+      } else {
+        // For text mode, just show the text directly
+        await i.update({
+          content: messageData.description,
+          embeds: [],
+          components: [typeRow, ...createButtons('text')]
+        });
+      }
+    }
+
+    // Send initial message
+    const message = await interaction.reply({
+      content: messageData.type === 'text' ? messageData.description : 'Customize your message:',
+      components: [typeRow, ...createButtons(messageData.type)],
+      embeds: messageData.type === 'embed' ? [createEmbed()] : [],
+      ephemeral: true
+    });
+
+    // Create collector for interactions
+    const collector = message.createMessageComponentCollector({
+      time: 900000
+    });
+
+    collector.on('collect', async (i) => {
+      if (i.user.id !== interaction.user.id) {
+        return i.reply({ 
+          content: 'You cannot edit this message.', 
+          ephemeral: true 
         });
       }
 
-      if (EmbedFooter) {
-        EmbedMsg.setFooter({ text: EmbedFooter, iconURL: EmbedFooterIcon });
+      switch (i.customId) {
+        case 'message_type':
+          messageData.type = i.values[0];
+          await updatePreview(i);
+          break;
+
+        case 'edit_description':
+          const descModal = new ModalBuilder()
+            .setCustomId('desc_modal')
+            .setTitle(messageData.type === 'embed' ? 'Edit Description' : 'Edit Text');
+
+          descModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('desc_input')
+                  .setLabel(messageData.type === 'embed' ? 'Description' : 'Message Text')
+                  .setStyle(TextInputStyle.Paragraph)
+                  .setValue(messageData.description)
+                  .setMaxLength(4000)
+              )
+          );
+
+          await i.showModal(descModal);
+          break;
+
+        case 'edit_title':
+          const titleModal = new ModalBuilder()
+            .setCustomId('title_modal')
+            .setTitle('Edit Title');
+
+          titleModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('title_input')
+                  .setLabel('Title')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.title)
+                  .setMaxLength(256)
+              )
+          );
+
+          await i.showModal(titleModal);
+          break;
+
+        case 'edit_color':
+          const colorModal = new ModalBuilder()
+            .setCustomId('color_modal')
+            .setTitle('Edit Color');
+
+          colorModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('color_input')
+                  .setLabel('Color (HEX)')
+                  .setStyle(TextInputStyle.Short)
+                  .setPlaceholder('#FF0000')
+                  .setMinLength(6)
+                  .setMaxLength(7)
+                  .setValue(messageData.color.toString(16).padStart(6, '0'))
+              )
+          );
+
+          await i.showModal(colorModal);
+          break;
+
+        case 'add_field':
+          const fieldModal = new ModalBuilder()
+            .setCustomId('field_modal')
+            .setTitle('Add Field');
+
+          fieldModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_name')
+                  .setLabel('Field Name')
+                  .setStyle(TextInputStyle.Short)
+                  .setMaxLength(256)
+              ),
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_value')
+                  .setLabel('Field Value')
+                  .setStyle(TextInputStyle.Paragraph)
+                  .setMaxLength(1024)
+              ),
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_inline')
+                  .setLabel('Inline? (true/false)')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue('false')
+                  .setPlaceholder('true or false')
+              )
+          );
+
+          await i.showModal(fieldModal);
+          break;
+
+        case 'edit_footer':
+          const footerModal = new ModalBuilder()
+            .setCustomId('footer_modal')
+            .setTitle('Edit Footer');
+
+          footerModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('footer_input')
+                  .setLabel('Footer Text')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.footer || '')
+                  .setMaxLength(2048)
+              )
+          );
+
+          await i.showModal(footerModal);
+          break;
+
+        case 'edit_image':
+          const imageModal = new ModalBuilder()
+            .setCustomId('image_modal')
+            .setTitle('Add Image');
+
+          imageModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('image_input')
+                  .setLabel('Image URL')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.image || '')
+                  .setPlaceholder('https://example.com/image.png')
+              )
+          );
+
+          await i.showModal(imageModal);
+          break;
+
+        case 'edit_thumbnail':
+          const thumbnailModal = new ModalBuilder()
+            .setCustomId('thumbnail_modal')
+            .setTitle('Add Thumbnail');
+
+          thumbnailModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('thumbnail_input')
+                  .setLabel('Thumbnail URL')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.thumbnail || '')
+                  .setPlaceholder('https://example.com/thumbnail.png')
+              )
+          );
+
+          await i.showModal(thumbnailModal);
+          break;
+
+        case 'toggle_timestamp':
+          messageData.timestamp = !messageData.timestamp;
+          await updatePreview(i);
+          break;
+
+        case 'send_message':
+          try {
+            if (messageData.type === 'embed') {
+              await channel.send({ embeds: [createEmbed()] });
+            } else {
+              await channel.send(messageData.description);
+            }
+            await i.update({ 
+              content: 'Message sent successfully!', 
+              components: [], 
+              embeds: [] 
+            });
+            collector.stop();
+          } catch (error) {
+            await i.reply({ 
+              content: 'Failed to send message. Please check channel permissions.', 
+              ephemeral: true 
+            });
+          }
+          break;
+      }
+    });
+
+    // Handle modal submissions
+    interaction.client.on('interactionCreate', async (modal) => {
+      if (!modal.isModalSubmit()) return;
+      if (modal.user.id !== interaction.user.id) return;
+
+      switch (modal.customId) {
+        case 'title_modal':
+          messageData.title = modal.fields.getTextInputValue('title_input');
+          break;
+        case 'desc_modal':
+          messageData.description = modal.fields.getTextInputValue('desc_input');
+          break;
+        case 'color_modal':
+          messageData.color = parseColor(modal.fields.getTextInputValue('color_input'));
+          break;
+        case 'field_modal':
+          const inlineValue = modal.fields.getTextInputValue('field_inline').toLowerCase();
+          messageData.fields.push({
+            name: modal.fields.getTextInputValue('field_name'),
+            value: modal.fields.getTextInputValue('field_value'),
+            inline: inlineValue === 'true'
+          });
+          break;
+        case 'footer_modal':
+          messageData.footer = modal.fields.getTextInputValue('footer_input');
+          break;
+        case 'image_modal':
+          messageData.image = modal.fields.getTextInputValue('image_input');
+          break;
+        case 'thumbnail_modal':
+          messageData.thumbnail = modal.fields.getTextInputValue('thumbnail_input');
+          break;
+        default:
+          return;
       }
 
-      if (EmbedAuthor) {
-        EmbedMsg.setAuthor({ name: EmbedAuthor, iconURL: EmbedAuthorIcon, url: EmbedAuthorURL });
-      }
+      await updatePreview(modal);
+    });
 
-      if (EmbedTimestamp) {
-        EmbedMsg.setTimestamp();
-      }
-
-      interaction.reply({
-        embeds: [EmbedMsg],
-      });
-    } else {
-      return interaction.reply({ embeds: [NoPerms] });
-    }
-  },
-});
+    collector.on('end', () => {
+      interaction.editReply({
+        content: 'Message editor timed out.',
+        components: [],
+        embeds: []
+      }).catch(() => {});
+    });
+  }
+});

Commands/mod.js

@@ -0,0 +1,261 @@
+const fs = require("fs");
+const { ApplicationCommandOptionType, ApplicationCommandType, EmbedBuilder, ActionRowBuilder, ButtonBuilder, ButtonStyle, ComponentType } = require("discord.js");
+const yaml = require("js-yaml");
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+// Function to chunk array into smaller arrays
+function chunkArray(arr, size) {
+  const chunks = [];
+  for (let i = 0; i < arr.length; i += size) {
+    chunks.push(arr.slice(i, i + size));
+  }
+  return chunks;
+}
+
+module.exports = new Command({
+  name: cmdconfig.Mod.Command,
+  description: cmdconfig.Mod.Command,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: cmdconfig.Mod.TicketBlacklist.Command,
+      description: cmdconfig.Mod.TicketBlacklist.Description,
+      type: ApplicationCommandOptionType.SubcommandGroup,
+      options: [
+        {
+          name: cmdconfig.Mod.TicketBlacklist.Add.Command,
+          description: msgconfig.Mod.TicketBlacklist.Add.Description || "Add a user to the ticket blacklist",
+          type: ApplicationCommandOptionType.Subcommand,
+          options: [
+            {
+              name: 'user',
+              description: msgconfig.Mod.TicketBlacklist.Add.UserDescription || "User to blacklist",
+              type: ApplicationCommandOptionType.User,
+              required: true
+            },
+            {
+              name: 'reason', 
+              description: msgconfig.Mod.TicketBlacklist.Add.ReasonDescription || "Reason for blacklisting",
+              type: ApplicationCommandOptionType.String,
+              required: false
+            }
+          ]
+        },
+        {
+          name: cmdconfig.Mod.TicketBlacklist.Remove.Command,
+          description: msgconfig.Mod.TicketBlacklist.Remove.Description || "Remove a user from the ticket blacklist",
+          type: ApplicationCommandOptionType.Subcommand,
+          options: [
+            {
+              name: 'user',
+              description: msgconfig.Mod.TicketBlacklist.Remove.UserDescription || "User to remove from blacklist",
+              type: ApplicationCommandOptionType.User,
+              required: true
+            },
+            {
+              name: 'reason',
+              description: msgconfig.Mod.TicketBlacklist.Remove.ReasonDescription || "Reason for removing from blacklist",
+              type: ApplicationCommandOptionType.String,
+              required: false
+            }
+          ]
+        },
+        {
+          name: "view",
+          description: msgconfig.Mod.TicketBlacklist.View.Description || "View all blacklisted users",
+          type: ApplicationCommandOptionType.Subcommand,
+        }
+      ]
+    }
+  ],
+  permissions: cmdconfig.Mod.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    let Moderator = await getRole(supportbot.Roles.StaffMember.Moderator, interaction.guild);
+
+    if (!SupportStaff || !Admin || !Moderator) {
+      const missingRolesEmbed = new EmbedBuilder()
+        .setDescription(msgconfig.Error.InvalidChannel || "Required roles are missing!")
+        .setColor(supportbot.Embed.Colours.Warn);
+      return interaction.reply({ embeds: [missingRolesEmbed] });
+    }
+
+    const NoPerms = new EmbedBuilder()
+      .setDescription(msgconfig.Error.IncorrectPerms || "You do not have the correct permissions!")
+      .setColor(supportbot.Embed.Colours.Warn);
+
+    if (!interaction.member.roles.cache.has(Admin.id) && !interaction.member.roles.cache.has(Moderator.id) && (!supportbot.Mod.AllowSupportStaff || !interaction.member.roles.cache.has(SupportStaff.id))) {
+      return interaction.reply({ embeds: [NoPerms] });
+    }
+
+    const subcommand = interaction.options.getSubcommand(false);
+    const user = interaction.options.getUser('user');
+    const reason = interaction.options.getString('reason') || "No reason provided"; 
+
+    try {
+      let blacklistedUsers;
+      try {
+        blacklistedUsers = JSON.parse(fs.readFileSync("./Data/BlacklistedUsers.json", "utf8")).blacklistedUsers;
+        if (!Array.isArray(blacklistedUsers)) {
+          blacklistedUsers = [];
+        }
+      } catch (error) {
+        blacklistedUsers = [];
+      }
+
+      if (subcommand === cmdconfig.Mod.TicketBlacklist.Add.Command) {
+        if (blacklistedUsers.includes(user.id)) {
+          const alreadyBlacklistedEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.Add.AlreadyBlacklisted.replace("{userTag}", user.tag) || ":x: User is already blacklisted.")
+            .setColor(supportbot.Embed.Colours.Warn);
+          return interaction.reply({ embeds: [alreadyBlacklistedEmbed], ephemeral: true });
+        }
+
+        blacklistedUsers.push(user.id);
+        fs.writeFileSync("./Data/BlacklistedUsers.json", JSON.stringify({ "blacklistedUsers": blacklistedUsers }, null, 4));
+
+        const successEmbed = new EmbedBuilder()
+          .setDescription(msgconfig.Mod.TicketBlacklist.Add.Success.replace("{userTag}", user.tag) || ":white_check_mark: User has been blacklisted.")
+          .setColor(supportbot.Embed.Colours.Success);
+
+        const blacklistChannel = interaction.guild.channels.cache.get(supportbot.Ticket.Log.TicketBlacklistLog);
+        if (blacklistChannel) {
+          const blacklistLogEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.TicketBlacklistLog.Title || "Ticket Blacklist Log")
+            .setColor(msgconfig.TicketBlacklistLog.Colour || supportbot.Embed.Colours.Success)
+            .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
+            .setDescription(`> **User:** ${user.tag} (\`${user.id}\`)\n> **Actioned by:** <@${interaction.user.id}>`)
+            .addFields({ name: "Action", value: "\`\`\`Removed from blacklist\`\`\`", inline: false })
+            .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: false });
+
+          blacklistChannel.send({ embeds: [blacklistLogEmbed] });
+        }
+
+        return interaction.reply({
+          embeds: [successEmbed],
+          ephemeral: true 
+        });
+
+      } else if (subcommand === cmdconfig.Mod.TicketBlacklist.Remove.Command) {
+        if (!blacklistedUsers.includes(user.id)) {
+          const notBlacklistedEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.Remove.NotBlacklisted.replace("{userTag}", user.tag) || ":x: User is not blacklisted.")
+            .setColor(supportbot.Embed.Colours.Warn);
+          return interaction.reply({ embeds: [notBlacklistedEmbed], ephemeral: true });
+        }
+
+        blacklistedUsers = blacklistedUsers.filter(id => id !== user.id);
+        fs.writeFileSync("./Data/BlacklistedUsers.json", JSON.stringify({ "blacklistedUsers": blacklistedUsers }, null, 4));
+
+        const removedEmbed = new EmbedBuilder()
+          .setDescription(msgconfig.Mod.TicketBlacklist.Remove.Success.replace("{userTag}", user.tag) || ":white_check_mark: User has been removed from the blacklist.")
+          .setColor(supportbot.Embed.Colours.Success);
+
+        const blacklistChannel = interaction.guild.channels.cache.get(supportbot.Ticket.Log.TicketBlacklistLog);
+        if (blacklistChannel) {
+          const blacklistLogEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.TicketBlacklistLog.Title || "Ticket Blacklist Log")
+            .setColor(msgconfig.TicketBlacklistLog.Colour || supportbot.Embed.Colours.Success)
+            .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
+            .setDescription(`> **User:** ${user.tag} (\`${user.id}\`)\n> **Actioned by:** <@${interaction.user.id}>`)
+            .addFields({ name: "Action", value: "\`\`\`Removed from blacklist\`\`\`", inline: false })
+            .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: false });
+
+          blacklistChannel.send({ embeds: [blacklistLogEmbed] });
+        }
+
+        return interaction.reply({ embeds: [removedEmbed], ephemeral: true });
+
+      } else if (subcommand === "view") {
+        if (blacklistedUsers.length === 0) {
+          const noBlacklistedUsersEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.View.NoBlacklistedUsers || "No users are blacklisted.")
+            .setColor(supportbot.Embed.Colours.Success);
+          return interaction.reply({ embeds: [noBlacklistedUsersEmbed], ephemeral: true });
+        }
+
+        const chunkedUsers = chunkArray(blacklistedUsers, 5);
+        let currentPage = 0;
+
+        const createEmbed = (page) => {
+          return new EmbedBuilder()
+            .setTitle(msgconfig.Mod.TicketBlacklist.View.EmbedTitle || "Blacklisted Users")
+            .setDescription(chunkedUsers[page].map(id => `<@${id}>`).join("\n"))
+            .setColor(supportbot.Embed.Colours.Success)
+            .setFooter({ text: `Page ${page + 1} of ${chunkedUsers.length}` });
+        };
+
+        const buttons = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('previous')
+              .setLabel('Previous')
+              .setStyle(ButtonStyle.Secondary)
+              .setDisabled(currentPage === 0),
+            new ButtonBuilder()
+              .setCustomId('next')
+              .setLabel('Next')
+              .setStyle(ButtonStyle.Secondary)
+              .setDisabled(currentPage === chunkedUsers.length - 1)
+          );
+
+        const response = await interaction.reply({
+          embeds: [createEmbed(currentPage)],
+          components: chunkedUsers.length > 1 ? [buttons] : [],
+          ephemeral: true
+        });
+
+        if (chunkedUsers.length <= 1) return;
+
+        const collector = response.createMessageComponentCollector({
+          componentType: ComponentType.Button,
+          time: 60000 
+        });
+
+        collector.on('collect', async (i) => {
+          if (i.user.id !== interaction.user.id) {
+            return i.reply({
+              content: 'You cannot use these buttons.',
+              ephemeral: true
+            });
+          }
+
+          if (i.customId === 'previous' && currentPage > 0) {
+            currentPage--;
+          } else if (i.customId === 'next' && currentPage < chunkedUsers.length - 1) {
+            currentPage++;
+          }
+
+          buttons.components[0].setDisabled(currentPage === 0);
+          buttons.components[1].setDisabled(currentPage === chunkedUsers.length - 1);
+
+          await i.update({
+            embeds: [createEmbed(currentPage)],
+            components: [buttons]
+          });
+        });
+
+        collector.on('end', () => {
+          buttons.components.forEach(button => button.setDisabled(true));
+          interaction.editReply({
+            components: [buttons]
+          }).catch(() => {});
+        });
+      }
+    } catch (error) {
+      console.error("Error in mod command:", error);
+      const errorEmbed = new EmbedBuilder()
+        .setDescription(msgconfig.Error.ActionFailed || "An error occurred while processing your request.")
+        .setColor(supportbot.Embed.Colours.Warn);
+      interaction.reply({ embeds: [errorEmbed], ephemeral: true });
+    }
+  }
+});

Commands/profile.js

@@ -10,10 +10,6 @@ const Command = require("../Structures/Command.js");
 
 const clockedInUsers = new Set();
 
-// async function getRole(roleName, guild) {
-//  return guild.roles.cache.find(role => role.name === roleName);
-// }
-
 function updateClockedInStatus(profileEmbed, clockedIn) {
   profileEmbed.data.fields = profileEmbed.data.fields.map(field => {
     if (field.name === 'Clocked In Status') {
@@ -39,7 +35,7 @@ module.exports = new Command({
   ],
 
   async run(interaction) {
-    await interaction.deferReply({ ephemeral: true });  // Acknowledge the interaction immediately
+    await interaction.deferReply({ ephemeral: true }); 
 
     const userOption = interaction.options.getUser('user');
     const viewingUser = userOption || interaction.user;

Commands/ticket.js

@@ -9,6 +9,7 @@ const {
   StringSelectMenuBuilder,
   StringSelectMenuOptionBuilder,
   ButtonStyle,
+  MessageCollector,
 } = require("discord.js");
 const yaml = require("js-yaml");
 
@@ -20,6 +21,23 @@ const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
 const Command = require("../Structures/Command.js");
 const TicketNumberID = require("../Structures/TicketID.js");
 
+async function isBlacklisted(userId) {
+  let blacklistData;
+  try {
+    blacklistData = JSON.parse(fs.readFileSync("./Data/BlacklistedUsers.json", "utf8"));
+  } catch (error) {
+    console.error("Error reading BlacklistedUsers.json:", error);
+    return false; 
+  }
+  
+  if (!blacklistData || !Array.isArray(blacklistData.blacklistedUsers)) {
+    console.error("blacklistedUsers is not defined or is not an array");
+    return false;
+  }
+  
+  return blacklistData.blacklistedUsers.includes(userId);
+}
+
 async function getClockedInUsers(guild) {
   const clockedInUsers = new Set();
 
@@ -37,6 +55,60 @@ async function getClockedInUsers(guild) {
   return clockedInUsers;
 }
 
+async function askTicketQuestions(ticketChannel, interaction, questions) {
+  const answers = [];
+  let questionIndex = 0;
+
+  const sendNextQuestion = async () => {
+    if (questionIndex < questions.length) {
+
+      const questionsEmbed = new EmbedBuilder()
+        .setDescription(`**${questionIndex + 1}.** ${questions[questionIndex]}`)
+        .setColor(supportbot.Embed.Colours.General)
+
+      const questionMessage = await ticketChannel.send({
+        embeds: [questionsEmbed], 
+      });
+
+      const collector = new MessageCollector(ticketChannel, {
+        filter: (m) => m.author.id === interaction.user.id,
+        max: 1,
+        time: 60000,
+      });
+
+      collector.on("collect", async (message) => {
+        answers.push({ question: questions[questionIndex], answer: message.content });
+        questionIndex++;
+        await message.delete();
+        await questionMessage.delete();
+        sendNextQuestion();
+      });
+
+    } else {
+
+      const summaryEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.Ticket.TicketQuestions.Details.Title)
+        .setDescription(msgconfig.Ticket.TicketQuestions.Details.Description.replace('%user%', interaction.user.id))
+        .setColor(supportbot.Embed.Colours.General)
+        .addFields(
+          answers.map((a) => ({
+            name: `Q: ${a.question}`,
+            value: `A: ${a.answer}`,
+            inline: false,
+          }))
+        )
+        .setTimestamp();
+
+      await ticketChannel.send({ 
+        embeds: [summaryEmbed] 
+      });
+    }
+  };
+
+  // Start asking the first question
+  sendNextQuestion();
+}
+
 async function assignTicketToUser(ticketChannel, Staff, Admin, interaction, attempts = 0) {
 
   try {
@@ -205,7 +277,16 @@ module.exports = new Command({
   permissions: cmdconfig.OpenTicket.Permission,
 
   async run(interaction) {
+    
     try {
+
+      if (await isBlacklisted(interaction.user.id)) {
+        return interaction.reply({
+          content: msgconfig.Ticket.Blacklisted,
+          ephemeral: true,
+        });
+      }
+
       let TicketReason = null;
       if (supportbot.Ticket.TicketReason) {
         TicketReason = interaction.reason || null; // Retrieve the reason from the interaction object
@@ -231,20 +312,6 @@ module.exports = new Command({
         });
       }
 
-      if (User.roles.cache.has(supportbot.Roles.ModRoles.Blacklisted)) {
-        return interaction.reply({
-          content: msgconfig.Ticket.Blacklisted,
-          ephemeral: true,
-        });
-      }
-
-      if (User.roles.cache.has(supportbot.Roles.ModRoles.Muted)) {
-        return interaction.reply({
-          content: msgconfig.Ticket.Muted,
-          ephemeral: true,
-        });
-      }
-
       let ticketNumberID = await TicketNumberID.pad();
       const TicketSubject = TicketReason || msgconfig.Ticket.InvalidSubject;
 
@@ -352,6 +419,14 @@ module.exports = new Command({
         }); 
     }
     
+      // Ask questions to the user after the ticket is opened
+      if (supportbot.Ticket.Questions.Enabled) {
+        const questions = supportbot.Ticket.Questions.List || [];
+        if (questions.length > 0) {
+          await askTicketQuestions(ticketChannel, interaction, questions);
+        }
+      }
+
       // Save ticket data
       TicketData.tickets.push({
         id: ticketChannel.id,
@@ -405,7 +480,6 @@ module.exports = new Command({
         )
         .setColor(supportbot.Embed.Colours.General);
 
-      // Add reason field if ticket reason is enabled
       if (supportbot.Ticket.TicketReason && TicketReason) {
         TicketMessage.addFields(
           { name: "Reason", value: TicketReason, inline: false }
@@ -422,6 +496,11 @@ module.exports = new Command({
           .setDescription("Close the ticket.")
           .setEmoji(supportbot.SelectMenus.Tickets.CloseEmoji)
           .setValue("ticketclose"),
+        new StringSelectMenuOptionBuilder()
+          .setLabel("Voice Channel")
+          .setDescription("Create a support voice channel.")
+          .setEmoji(supportbot.SelectMenus.Tickets.VCEmoji)
+          .setValue("supportvc"),
         new StringSelectMenuOptionBuilder()
           .setLabel("Archive")
           .setDescription("Archive the ticket.")
@@ -463,6 +542,7 @@ module.exports = new Command({
         components: [row2],
       });
 
+      
     } catch (error) {
       console.error("Error in run method:", error);
     }

Configs/commands.yml

@@ -7,13 +7,11 @@
 #           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://dsc.gg/emerald-dev
-#           Official Documentation: https://emeraldsrv.dev/wiki
-#           Third-Party Documentation: https://emeraldsrv.dev/third-party
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
 #
-#           Command Configuration
-
-# If you don't want to mess with this configuration, You can manage commands via Discord Settings the Intregations.
+#           Commands Configuration (commands.yml)
 
 Help:
   Command: "help"
@@ -99,6 +97,32 @@ Ping:
   Permission: ["SendMessages"]
   Enabled: true
 
+# ---------------------------------------
+#   Bot Moderator Commands
+# ---------------------------------------
+
+Mod:
+  Command: "mod"
+  Description: "Execute a moderation action."
+  Permission: ["BanMembers", "KickMembers"]
+  Enabled: true
+
+  TicketBlacklist:
+    Command: "ticket-blacklist"
+    Description: "Blacklist a user from creating Tickets."
+
+    Add: 
+      Command: "add"
+      Description: "Add a user to the blacklist."
+      
+    Remove:
+      Command: "remove"
+      Description: "Remove a user from the blacklist."
+
+    View:
+      Command: "view"
+      Description: "View all blacklisted users."
+
 # ---------------------------------------
 #   Bot Administrator Commands
 # ---------------------------------------

Configs/messages.yml

@@ -7,11 +7,15 @@
 #           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://dsc.gg/emerald-dev
-#           Official Documentation: https://emeraldsrv.com/wiki
-#           Third-Party Documentation: https://emeraldsrv.com/third-party
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
 #
-#           Messages Configuration
+#           Messages Configuration (messages.yml)
+
+# ----------------------------
+# Info Command
+# ----------------------------
 
 Info:
   Title: "About Us"
@@ -20,6 +24,10 @@ Info:
   URL: "https://docs.emeraldsrv.com"
   Colour: "#f74343"
 
+# ----------------------------
+# Welcome/Leave Messages
+# ----------------------------
+
 Welcome:
   Embed:
     Colour: "#f74343"
@@ -40,12 +48,20 @@ Leave:
     ImageEnabled: false
     ImageURL: "https://animagelink.png/"
 
+# ----------------------------
+# Suggestion Messages
+# ----------------------------
+
 Suggestions:
   Sent_Title: "Suggestion Sent!"
   Sent: ":white_check_mark: **You have successfully sent a suggestion.**"
   NoSelfVote: ":x: **You cannot vote on your own suggestion.**"
   RemoveVoteButton: "Remove Vote"
 
+# ----------------------------
+# Ticket Messages
+# ----------------------------
+
 Ticket:
 
 #  Available Placeholders:
@@ -95,6 +111,44 @@ Ticket:
     ReassigningTitle: "Reassigning!..."
     ReassigningMessage: "<@%user%> did not claim the ticket. **Reassigning...**"
 
+  TicketQuestions:
+    Details: 
+      Title: "Ticket Details"
+      Description: "Questions by <@%user%>" # Use <@%user%> to display the username.
+
+# ----------------------------
+# Review Messages
+# ----------------------------
+
+ReviewSystem:
+  Rate:
+    Title: "Review us!"
+    Description: "Please rate our support for this ticket (1-5 stars)."
+
+  Stars:
+    One: "⭐ 1 Star"
+    Two: "⭐⭐ 2 Stars"
+    Three: "⭐⭐⭐ 3 Stars"
+    Four: "⭐⭐⭐⭐ 4 Stars"
+    Five: "⭐⭐⭐⭐⭐ 5 Stars"
+
+  Comment:
+    Title: "Write a comment."
+    Description: "Write a comment about your experience."
+
+  ReviewEmbed:
+    Title: "Ticket Review"
+    CommentTitle: "Comment"
+    RatingTitle: "Rating"
+    ReviewedStaffTitle: "Reviewed Staff:"
+    ReviewedByTitle: "Reviewed By:"
+    ReviewEmoji: "⭐"
+    Color: "#f7a943"
+
+# ----------------------------
+# Profile Messages
+# ----------------------------
+
 TicketStats: 
   OpenTickets: "✅ Open Tickets"
   TotalTickets: "🎫 Total Tickets"
@@ -102,10 +156,46 @@ TicketStats:
 
   Title: "Your Ticket Stats"
 
+# ----------------------------
+# Mod Command Messages
+# ----------------------------
+
+Mod:
+  
+  TicketBlacklist:
+    Add:
+      Description: "Add a user to the ticket blacklist"
+      UserDescription: "User to blacklist"
+      AlreadyBlacklisted: ":x: {userTag} is already blacklisted."
+      Success: ":white_check_mark: {userTag} has been added to the blacklist. They can no longer use the ticket system."
+
+    Remove:
+      Description: "Remove a user from the ticket blacklist"
+      UserDescription: "User to remove from blacklist"
+      NotBlacklisted: ":x: {userTag} is not blacklisted."
+      Success: ":white_check_mark: {userTag} has been removed from the blacklist. They can now use the ticket system again."
+
+    View:
+      Description: "View the list of all blacklisted users"
+      NoBlacklistedUsers: ":information_source: There are currently no users on the blacklist."
+
+
+# ----------------------------
+# Logging Messages
+# ----------------------------
+
 TicketLog:
   Title: "Ticket Log"
   Colour: "#0cc559"
 
+TicketBlacklistLog:
+  Title: "Ticket Blacklist Log"
+  Colour: "#0cc559"
+
+# ----------------------------
+# Misc Messages
+# ----------------------------
+
 AddUser:
   NotInTicket_Title: "Ticket Invitation"
   NotInTicket_Description: "This command can only be used within a ticket thread."
@@ -171,11 +261,13 @@ ForceAddUser:
   Error_Adding: "There was an error adding the user to the ticket."
 
 Error:
-  IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this."
-  InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
-  UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
-  NoValidTicket: ":warning: You cannot execute this command here."
-  TicketExists: ":warning: This ticket cannot be opened, It already exists!"
+  IncorrectPermissions: ":x: **Error!** You do not have the correct permissions to use this command."
+  MissingChannel: ":x: **Error!** Required channel not found. Please ensure it is set up correctly!"
+  UserNotFound: ":x: **Error!** Specified user not found. Please check if they are in this server."
+  CommandNotAllowedHere: ":warning: This command cannot be used in this channel."
+  EntryAlreadyExists: ":warning: Cannot complete the action, as the entry already exists."
+  EntryDoesNotExist: ":warning: Cannot complete the action, as the entry does not exist."
+  ActionFailed: ":x: **Error!** An error occurred while processing your request. Please try again later."
 
 
 

Configs/supportbot.yml

@@ -4,15 +4,16 @@
 #     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
 #                |_|  |_|
 #
-#           SupportBot created by Emerald Development
+#           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://dsc.gg/emerald-dev
-#           Official Documentation: https://github.com/Emerald-Services/SupportBot/wiki
-#           Third-Party Documentation: COMING SOON
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
+#
+#           SupportBot Configuration (supportbot.yml)
 
-SupportBot_Version: "v8.2"
-# Do not change the version number
+SupportBot_Version: "v8.3"
 
 # -------------------------
 #   General
@@ -20,8 +21,7 @@ SupportBot_Version: "v8.2"
 
 General:
   Name: "SupportBot"
-  Token: "BOT_TOKEN_HERE"
-  # To get your Discord Bot Token, Go to https://discord.com/developers/applications
+  Token: "BOT_TOKEN"
 
   Addons:
     Enabled: true
@@ -33,11 +33,16 @@ General:
 Activity:
   Status: "SupportBot v8"
   Type: "Competing"
-  # The Type can either be Playing, Watching, Listening or Competing
   StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
-  # Set The Type to "Streaming" for a streaming status!
 
-  # You can update the activity via Discord using: /settings
+  # Available Types:
+  # Playing
+  # Watching
+  # Listening
+  # Competing
+  # Streaming (URL required)
+
+  # You can also update the activity via Discord using: /settings
 
 # -------------------------
 #  Embeds
@@ -45,13 +50,15 @@ Activity:
 
 Embed:
   Colours:
-    General: 0x0cc559 # 0x<hexcode>
-    Success: 0x04b545 # 0x<hexcode>
-    Error: 0xd13030 # 0x<hexcode>
-    Warn: 0xfca117 # 0x<hexcode>
+    General: 0x0cc559
+    Success: 0x04b545
+    Error: 0xd13030
+    Warn: 0xfca117
 
   Footer: "SupportBot | Developed by Emerald Development"
 
+  # Use 0x<hexcode>  to change the colour of the embeds.
+
 # -------------------------
 #  Roles
 # -------------------------
@@ -62,12 +69,14 @@ Roles:
     Role: "ROLE_ID"
 
   StaffMember:
-    Staff: "STAFF_ROLE_ID"
-    Admin: "ADMIN_ROLE_ID"
+    Staff: "ROLE_ID"
+    Admin: "ROLE_ID"
+    Moderator: "ROLE_ID"
 
-  ModRoles:
-    Muted: "MUTED_ROLE_ID"
-    Blacklisted: "BLACKLISTED_ROLE_ID"
+  Mod:
+    AllowSupportStaff: false
+
+  # Allow Support Staff to use the /mod command. (More in detail customisation in commands.yml)
 
 # ----------------------------
 #  System Messages
@@ -75,18 +84,18 @@ Roles:
 
 Welcome: 
   Enabled: true
-  Channel: "WELCOME_CHANNEL_ID"
+  Channel: "JOIN_CHANNEL_ID"
 
 Leave: 
   Enabled: true
-  Channel: "LEAVE_CHANNEL_ID"
+  Channel: "JOIN_CHANNEL_ID"
 
 # ----------------------------
 #  Suggestions
 # ----------------------------
 
 Suggestions:
-  Channel: "SUGGEST_CHANNEL_ID"
+  Channel: "SUGGESTIONS_CHANNEL_ID"
   UpvoteEmoji: "✅"
   DownvoteEmoji: "❌"
 
@@ -94,6 +103,7 @@ Suggestions:
   DownvoteTitle: "No"
 
   OwnSuggestion: true
+
   # If false this will not allow the user to vote for a suggestion they created
   # If true this will allow the user to vote for a suggestion they created
 
@@ -120,23 +130,27 @@ Suggestions:
 #  Tickets
 # -------------------------
 
-Ticket:
-  TicketType: "channels" # Choose how you want tickets to be created.
-  # Options:
-  # channels - Tickets will be created as channels in the 
-  # threads - Tickets will be created as threads through the "TicketHome"
+VoiceTickets:
+  Name: "%username%'s VC" 
+  Category: "VOICEE_CATEGORY_ID"
+
+Ticket:
+  TicketType: "channels" 
+
+  # Available TicketTypes:
+  # channels - Tickets will be created as channels in the TicketChannelsCategory
+  # threads - Tickets will be created as threads through the "TicketHome" channel.
 
-  # For TicketType "Threads"
   TicketHome: "TICKETHOME_CHANNEL_ID" 
+
   # What is TicketHome?
   # - Channel where the Ticket creation panel is sent.
   # - Channel where ticket threads are made. (only if ticket threads is enabled above.)
 
-  # For TicketType "Channels"
-  TicketChannelsCategory: "TICKET_CATEGORY_ID" # if Type is set to channels
-  TicketChannelsCategory2: "BACKUP_TICKET_CATEGORY_ID" # This will be used if the first category has reached the max channel limit.
-  TicketArchiveCategory: "ARCHIVE_TICKET_CATEGORY_ID"
-
+  # For TicketType: channels
+  TicketChannelsCategory: "TICKETCHANNEL_CATEGORY_ID" 
+  TicketChannelsCategory2: "TICKETCHANNEL_BACKUP_CATEGORY_ID" # This will be used if the first category has reached the max channel limit.
+  TicketArchiveCategory: "ARCHIVE_CATEGORY_ID"
   # ---
 
   Channel: "ticket-" # The prefix for ticket channel names
@@ -144,16 +158,16 @@ Ticket:
   DMTranscripts: true
   TicketReason: true
   # If ticket reason is set to false, It will not prompt to create a reason
+
   TicketSubject: "description"
+
+  # Available TicketSubjects:
   # "description" will display the ticket reason within the channel description
   # "embed" will display the ticket reason within the ticket embed
+
   Timeout: 5
   # Set to true to allow all staff to access the ticket
 
-  Log:
-    TicketDataLog: "TICKET_LOG_ID"
-    TickeDataTitle: "Ticket Data"
-
   Close:
     StaffOnly: true
     # Set to false is anyone is able to close a ticket.
@@ -164,7 +178,7 @@ Ticket:
 
     Title: "Are you sure you want to close this ticket?"
 
-    # Available Button Styles
+    # Available Button Styles:
     # 1 - Blurple
     # 2 - Grey
     # 3 - Green
@@ -176,7 +190,7 @@ Ticket:
   ClaimTickets:
     Enabled: true
     Channel: "CLAIM_TICKETS_CHANNEL_ID" 
-    # Channel name or Channel ID
+    # Channel where the ticket assignments are sent for staff to claim.
     
     ClaimAcceptTime: 120000
     # How long the assigned user has to accept the ticket before it gets re-assigned to someone else.
@@ -196,10 +210,34 @@ Ticket:
     # 3 - Green
     # 4 - Red
 
+  ReviewSystem:
+    Enabled: true                
+    Channel: "REVIEW_CHANNEL_ID"
+    UseModal: true
+
+  Questions:
+    Enabled: true  # Set to false to disable ticket questions
+    List:
+      - "Please provide your account email?"
+      - "What is the nature of your issue?"
+      - "Have you tried resolving the issue yourself?"
+
+  Log:
+    TicketDataLog: "TICKET_DATA_LOG_ID"
+    TickeDataTitle: "Ticket Data"
+    TicketBlacklistLog: "TICKET_BLACKLIST_LOG_ID"
+
 # -------------------------
 #  Buttons
 # -------------------------
 Buttons:
+  General:
+    Delete: "🗑️"
+    DeleteStyle: "4"
+
+  Voice:
+    TicketDeleteText: "Delete Voice Channel"
+
   Tickets:
     ClaimEmoji: "🧑‍💻"
     ClaimStyle: "1"
@@ -230,13 +268,22 @@ SelectMenus:
     ArchiveEmoji: "♻️"
     LockEmoji: "🔐"
     RenameEmoji: "🏷️"
+    VCEmoji: "🔊"
 
     EnableInvitesEmoji: "📤"
     DisableInvitesEmoji: "📥"
 
 # -------------------------
-#  Misc
+#  Logging
 # -------------------------
 
+MessageDelete:
+  Channel: "MESSAGE_DELETE_CHANNEL_ID""
+  Colour: "#d92525"
+
+MessageUpdate:
+  Channel: "MESSAGE_UPDATE_CHANNEL_ID"
+  Colour: "#f2a024"
+
 Translate:
   TranslateLog: "TRANSLATE_LOG_ID"

Configs/ticket-panel.yml

@@ -7,8 +7,11 @@
 #           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://emeraldsrv.dev/discord
-#           Community Resources: https://emeraldsrv.dev/resources
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
+#
+#           Ticket Creation Panel Configuration (ticket-panel.yml)
 
 # -------------------------------
 #   Ticket Panel Configuration

Data/BlacklistedUsers.json

@@ -0,0 +1,3 @@
+{
+    "blacklistedUsers": []
+}

Data/TicketData.json

@@ -1,5 +1,5 @@
 {
     "tickets": [
-
+        {}
     ]
 }

Data/ticket-panel-id.json

@@ -1,4 +1,4 @@
 {
     "id": 0,
-    "TicketPanelID": "0000000000000000000"
-}
+    "TicketPanelID": "000000000000000"
+}

Events/interactionCreate.js

@@ -130,7 +130,6 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
         });
     }
 }
-
   if (interaction.isStringSelectMenu()) {
     if (interaction.customId === "ticketcontrolpanel") {
       const selectedOption = interaction.values[0];
@@ -146,6 +145,89 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
           }
           break;
 
+          case "supportvc":
+            const ticketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+            const ticketInfo = ticketData.tickets.find(t => t.id === interaction.channel.id);
+        
+            if (ticketInfo) {
+              const user = interaction.guild.members.cache.get(ticketInfo.user) || ticketInfo.user;
+              const claimedBy = interaction.guild.members.cache.get(ticketInfo.claimedBy) || ticketInfo.claimedBy;
+              const Admin = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Admin);
+              const Staff = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Staff);
+
+              const VCcategory = interaction.guild.channels.cache.find(
+                (c) => c.name === supportbot.VoiceTickets.Category || c.id === supportbot.VoiceTickets.Category
+              );
+      
+              if (!VCcategory) {
+                return interaction.reply({
+                  content: "The Support VC category does not exist!",
+                  ephemeral: true,
+                });
+              }
+
+              let username = user ? user.user.username : "Unknown User"; 
+
+              let SupportVoice = await interaction.guild.channels.create({
+                name: supportbot.VoiceTickets.Name.replace(/%username%/g, username),
+                type: Discord.ChannelType.GuildVoice,
+                parent: VCcategory,
+                permissionOverwrites: [
+                  {
+                    id: user,
+                    allow: [
+                      Discord.PermissionsBitField.Flags.Connect,
+                      Discord.PermissionsBitField.Flags.Speak,
+                      Discord.PermissionsBitField.Flags.ViewChannel,
+                    ],
+                  },
+                  {
+                    id: Staff,
+                    allow: [
+                      Discord.PermissionsBitField.Flags.Connect,
+                      Discord.PermissionsBitField.Flags.Speak,
+                      Discord.PermissionsBitField.Flags.ViewChannel,
+                    ],
+                  },
+                  {
+                    id: Admin,
+                    allow: [
+                      Discord.PermissionsBitField.Flags.Connect,
+                      Discord.PermissionsBitField.Flags.Speak,
+                      Discord.PermissionsBitField.Flags.ViewChannel,
+                    ],
+                  },
+                  {
+                    id: interaction.guild.id,
+                    deny: [Discord.PermissionsBitField.Flags.ViewChannel],
+                  },
+                ],
+              });
+
+              ticketInfo.voiceChannelId = SupportVoice.id;
+              
+              fs.writeFileSync("./Data/TicketData.json", JSON.stringify(ticketData, null, 2));
+              
+              const VCDeleteButton = new Discord.ButtonBuilder()
+                .setCustomId("deleteSupportVC")
+                .setLabel(supportbot.Buttons.Voice.TicketDeleteText)
+                .setEmoji(supportbot.Buttons.General.Delete)
+                .setStyle(supportbot.Buttons.General.DeleteStyle);
+              
+              const VCDeleteRow = new Discord.ActionRowBuilder().addComponents(VCDeleteButton);
+              
+              const vcmadeembed = new Discord.EmbedBuilder()
+                .setDescription(`> **Support VC Created:** <#${SupportVoice.id}>`)
+                .setColor(supportbot.Embed.Colours.Success);
+              
+              await interaction.reply({
+                embeds: [vcmadeembed],
+                components: [VCDeleteRow],
+              });
+
+            }
+          break;
+
           case "archiveticket":
               const arcembed = new Discord.EmbedBuilder()
                 .setDescription(msgconfig.Ticket.TicketArchived)
@@ -306,6 +388,64 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
     }
   }
 
+  if (interaction.customId === 'deleteSupportVC') {
+    const ticketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+    const ticketInfo = ticketData.tickets.find(t => t.id === interaction.channel.id);
+  
+    if (ticketInfo && ticketInfo.voiceChannelId) {
+      try {
+        const voiceChannel = await interaction.guild.channels.fetch(ticketInfo.voiceChannelId).catch(() => null);
+  
+        if (voiceChannel) {
+          await voiceChannel.delete();
+  
+          const successEmbed = new Discord.EmbedBuilder()
+            .setDescription('✅ Support voice channel has been successfully deleted!')
+            .setColor(supportbot.Embed.Colours.Success);
+  
+          await interaction.reply({
+            embeds: [successEmbed],
+            ephemeral: true,
+          });
+  
+          ticketInfo.voiceChannelId = null; 
+          fs.writeFileSync("./Data/TicketData.json", JSON.stringify(ticketData, null, 2));
+        } else {
+          const errorEmbed = new Discord.EmbedBuilder()
+            .setDescription('❌ The associated voice channel could not be found.')
+            .setColor(supportbot.Embed.Colours.Error);
+  
+          await interaction.reply({
+            embeds: [errorEmbed],
+            ephemeral: true,
+          });
+        }
+      } catch (error) {
+        console.error('Error deleting the Voice Channel:', error);
+  
+        const errorEmbed = new Discord.EmbedBuilder()
+          .setDescription('❌ **There was an error trying to delete this voice channel. Please try again later.**')
+          .setColor(supportbot.Embed.Colours.Error);
+  
+        await interaction.reply({
+          embeds: [errorEmbed],
+          ephemeral: true,
+        });
+      }
+    } else {
+      const errorEmbed = new Discord.EmbedBuilder()
+        .setDescription('⚠️ This button is not linked to a valid voice channel.')
+        .setColor(supportbot.Embed.Colours.Warn);
+  
+      await interaction.reply({
+        embeds: [errorEmbed],
+        ephemeral: true,
+      });
+    }
+  }
+  
+
+
   if (interaction.isButton()) {
     if (interaction.customId === "unarchiveTicket") {
 

Events/messageDelete.js

@@ -0,0 +1,43 @@
+const { EmbedBuilder } = require('discord.js');
+const fs = require("fs");
+const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
+
+// Load the configuration files
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+module.exports = new Event("messageDelete", async (client, message) => {
+
+    // Check if the message is from a guild and not from a bot
+    if (!message.guild || message.author.bot) return;
+
+    // Get the delete log channel either by ID or by name
+    const deleteLogChannel = message.guild.channels.cache.get(supportbot.MessageDelete.Channel) ||
+        message.guild.channels.cache.find(channel => channel.name === supportbot.MessageDelete.Channel);
+
+    // Create the embed for the deleted message
+    const deletedMessageEmbed = new EmbedBuilder()
+        .setColor(supportbot.MessageDelete.Colour)
+        .setTitle("Message Deleted")
+        .setDescription(`> **Channel:** <#${message.channel.id}>\n> **Message ID** [${message.id}](https://discord.com/channels/${message.guild.id}/${message.channel.id}/${message.id})\n> **Message author:** ${message.author.tag} (${message.author.id})\n> **Message Crated:** <t:${Math.floor(message.createdTimestamp / 1000)}:F>`)
+        .addFields(
+            { name: 'Message', value: message.content || '*No content*', inline: false }
+        )
+        .setThumbnail(message.author.displayAvatarURL())
+        .setTimestamp();
+
+    // If the message contains an attachment, add it to the embed
+    if (message.attachments.size > 0) {
+        const attachment = message.attachments.first();
+        deletedMessageEmbed.addFields({ name: 'Attachment', value: `[${attachment.name}](${attachment.proxyURL})` });
+    }
+
+    // Send the embed to the delete log channel if the channel is found
+    if (deleteLogChannel) {
+        deleteLogChannel.send({
+            embeds: [deletedMessageEmbed]
+        });
+    }
+});
+

Events/messageUpdate.js

@@ -0,0 +1,57 @@
+const { EmbedBuilder } = require('discord.js');
+const fs = require("fs");
+const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
+
+// Load the configuration files
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+module.exports = new Event("messageUpdate", async (client, oldMessage, newMessage) => {
+
+    // Check if the message is from a guild and not from a bot
+    if (!newMessage.guild || newMessage.author.bot) return;
+
+    // Fetch old message if it's not cached (important for message content)
+    if (!oldMessage.content && oldMessage.partial) {
+        try {
+            oldMessage = await oldMessage.fetch();
+        } catch (err) {
+            console.error('Error fetching old message:', err);
+            return;
+        }
+    }
+
+    // Fallback if content is missing
+    const oldMessageContent = oldMessage.content || (oldMessage.attachments.size > 0 ? 'Contains attachment(s)' : '*No content*');
+    const newMessageContent = newMessage.content || (newMessage.attachments.size > 0 ? 'Contains attachment(s)' : '*No content*');
+
+    // Get the update log channel either by ID or by name
+    const updateLogChannel = newMessage.guild.channels.cache.get(supportbot.MessageUpdate.Channel) ||
+        newMessage.guild.channels.cache.find(channel => channel.name === supportbot.MessageUpdate.Channel);
+
+    // Create the embed for the updated message
+    const updatedMessageEmbed = new EmbedBuilder()
+        .setColor(supportbot.MessageUpdate.Colour)
+        .setTitle("Message Updated")
+        .setDescription(`> **Channel:** <#${newMessage.channel.id}>\n> **Message ID:** [${newMessage.id}](https://discord.com/channels/${newMessage.guild.id}/${newMessage.channel.id}/${newMessage.id})\n> **Message author:** ${newMessage.author.tag} (${newMessage.author.id})\n> **Message Created:** <t:${Math.floor(oldMessage.createdTimestamp / 1000)}:F>`)
+        .addFields(
+            { name: 'Old Message', value: oldMessageContent, inline: false },
+            { name: 'New Message', value: newMessageContent, inline: false }
+        )
+        .setThumbnail(newMessage.author.displayAvatarURL())
+        .setTimestamp();
+
+    // If the new message contains an attachment, add it to the embed
+    if (newMessage.attachments.size > 0) {
+        const attachment = newMessage.attachments.first();
+        updatedMessageEmbed.addFields({ name: 'Attachment', value: `[${attachment.name}](${attachment.proxyURL})` });
+    }
+
+    // Send the embed to the update log channel if the channel is found
+    if (updateLogChannel) {
+        updateLogChannel.send({
+            embeds: [updatedMessageEmbed]
+        });
+    }
+});

Events/ready.js

@@ -89,9 +89,7 @@ module.exports = new Event("ready", async (client, interaction) => {
 
   const roles = [
     supportbot.Roles.StaffMember.Admin,
-    supportbot.Roles.StaffMember.Staff,
-    supportbot.Roles.ModRoles.Blacklisted,
-    supportbot.Roles.ModRoles.Muted
+    supportbot.Roles.StaffMember.Staff
   ];
 
   if (supportbot.Roles.AutoRole.Role) roles.push(supportbot.Roles.AutoRole.Role);

Structures/Client.js

@@ -13,9 +13,10 @@ class Client extends Discord.Client {
       intents: [
         GatewayIntentBits.Guilds,
         GatewayIntentBits.GuildMembers,
-        GatewayIntentBits.GuildMessages
+        GatewayIntentBits.GuildMessages,
+        GatewayIntentBits.MessageContent
       ],
-      partials: [Partials.Channel]
+      partials: [Partials.Message, Partials.Channel]
     });
 
     this.commands = new Discord.Collection();
@@ -105,6 +106,10 @@ class Client extends Discord.Client {
       tempCommandFiles = tempCommandFiles.filter(item => item !== "settings.js");
     }    
 
+    if (cmdconfig.Mod.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "mod.js");
+    }    
+
     const commandFiles = tempCommandFiles;
     const commands = commandFiles.map((file) => require(`../Commands/${file}`));
 

index.js

@@ -19,7 +19,7 @@ const supportbot = yaml.load(
 
 const Client = require("./Structures/Client.js");
 const client = new Client({
-  intents: ['Guilds', 'GuildMembers', 'GuildMessages']
+  intents: ['Guilds', 'GuildMembers', 'GuildMessages', 'MessageContent']
 });
 
 client.start(supportbot.General.Token);

package.json

@@ -1,6 +1,6 @@
 {
   "name": "supportbot",
-  "version": "8.0.1",
+  "version": "8.3",
   "description": "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand.",
   "main": "index.js",
   "scripts": {
@@ -16,17 +16,16 @@
   "bugs": {
     "url": "https://github.com/Emerald-Services/SupportBot/issues"
   },
-  "homepage": "https://github.com/Emerald-Services/SupportBot#readme",
+  "homepage": "https://community.emeraldsrv.dev",
   "dependencies": {
     "@paypal/checkout-server-sdk": "^1.0.3",
     "@vitalets/google-translate-api": "^8.0.0",
     "axios": "^1.7.2",
-    "chatgpt": "^5.2.5",
     "discord.js": "^14.13.0",
     "js": "^0.1.0",
     "js-yaml": "^4.1.0",
     "moment": "^2.29.3",
     "ms": "^2.1.3",
-    "openai": "^4.50.0",
+    "openai": "^4.50.0"
   }
 }