SupportBot/Configs/supportbot.yml

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#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
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#
#           SupportBot created by Emerald Development
#           Installed with MIT License
#
#           Discord Support: https://dsc.gg/emerald-dev
#           Official Documentation: https://emeraldsrv.dev/wiki
#           Third-Party Documentation: https://emeraldsrv.dev/third-party

SupportBot_Version: "v8.0 DEV-v1.2"
# Do not change the version number

# -------------------------
#   General
# -------------------------

General:
  Name: "SupportBot"
  Token: "BOT TOKEN"

  Addons:
    Enabled: false

# -------------------------
#  Activity
# -------------------------

Activity:
  Status: "SupportBot v8"
  Type: "Watching"
  # The Type can either be Playing, Watching, Listenin or Streaming.
  StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
  # Set The Type to "Streaming" for a streaming status!

# -------------------------
#  Embeds
# -------------------------

Embed:
  Colours:
    General: "#f74343"
    Success: "#04b545"
    Error: "#d12519"
    Warn: "#fca117"

  Footer: "SupportBot | Developed by Emerald Development"

# -------------------------
#  Roles
# -------------------------

Roles:
  AutoRole:
    Enabled: true
    Role: "SupportBot Member"

  StaffMember:
    Staff: "SupportBot Staff"
    Admin: "SupportBot Admin"

  ModRoles:
    Muted: "Muted"
    Blacklisted: "Blacklisted"

# ----------------------------
#  System Messages
# ----------------------------

Welcome: 
  Enabled: true
  Channel: "welcome"

Leave: 
  Enabled: true
  Channel: "leave"

# ----------------------------
#  Suggestions
# ----------------------------

Suggestions:
  Channel: "suggestions"
  UpvoteEmoji: "✅"
  DownvoteEmoji: "❌"
  
  Threads:
    Enabled: true
    Title: "Suggestion-releated Thread"
    Reason: "A thread releted to this suggestion"

# -------------------------
#  Tickets
# -------------------------

Ticket:
  Channel: "ticket-" # The prefix for ticket channel names
  TicketsPerUser: 2
  RoleMention: "@here"
  AllowMentions: true
  DMTranscripts: true
  # Set to true to allow the ticket to mention the author and the support team.
  # Set false to dis-allow mentions within tickets.
  TicketSubject: "description"
  # "description" will display the ticket reason within the channel description
  # "embed" will display the ticket reason within the ticket embed
  AllowThanksForReachingOutMessage: true 
  # Set to true to allow the "Thanks for reaching out Message" to be sent when the ticket is created
  Timeout: 5
  AllowAllStaff: false
  # Set to true to allow all staff to access the ticket
  LockTicketCategory: "Archive"

  Log:
    TicketLog: "ticket-data"
    TicketLog_Title: "Ticket Closed"
    DisableTicketLogChannel: false

    TranscriptLog: "ticket-data"
    TranscriptTitle: "Ticket Transcript"

  Close:
    StaffOnly: true
    # Set to false is anyone is able to close a ticket.
    CloseConfirmation: true
    Confirmation_Word: "confirm"

# -------------------------
#   Departments
# -------------------------

Departments:
  - title: "Support"
    role: "SupportBot Staff"
    color: "Secondary"
    emoji: "1️⃣"
    category: "Tickets"

  - title: "Billing Support"
    role: "SupportBot Staff"
    color: "Secondary"
    emoji: "2️⃣"
    category: "Tickets"

  - title: "Admin Team"
    role: "SupportBot Admin"
    color: "Secondary"
    emoji: "3️⃣"
    category: "Tickets"

#  - title: "Other"
#    role: "Staff"
#    color: "Secondary"
#    emoji: "3️⃣"
#    category: "Tickets"

# -------------------------
#  Buttons
# -------------------------

Buttons:
  Tickets:
    CloseEmoji: "❌"
    CloseStyle: "Danger"

    DeleteEmoji: "⛔"
    DeleteStyle: "Danger"

    LockEmoji: "🔒"
    LockStyle: "Primary"

# Available Button Styles
# Primary - Blurple
# Secondary- Grey
# Danger - Red
# Success - Green

# -------------------------
#  Misc
# -------------------------

Translate:
  Log: "translations-log"