SupportBot/Configs/supportbot.yml

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#
#           SupportBot created by Emerald Development
#           Installed with MIT License
#
#           Discord Support: https://dsc.gg/emerald-dev
#           Official Documentation: https://emeraldsrv.dev/wiki
#           Third-Party Documentation: https://emeraldsrv.dev/third-party

SupportBot_Version: "v8.0 DEV-v1.2"

# -------------------------
#   General Configuration
# -------------------------

General:
  Name: "SupportBot"
  Token: "BOT TOKEN"

# -------------------------
#  Activity Configuration
# -------------------------

Activity:
  Status: "SupportBot v8"
  Type: "Watching"
  # The Type can either be Playing, Watching, Listenin or Streaming.
  StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
  # Set The Type to "Streaming" for a streaming status!

# -------------------------
#  Embed Configuration
# -------------------------

Embed:
  Colours:
    General: "#f74343"
    Success: "#04b545"
    Error: "#d12519"
    Warn: "#fca117"

  Footer: "SupportBot | Developed by Emerald Development"

GeneralColour: "#f74343"
ErrorColour: "#d12519"
SuccessColour: "#04b545"
WarningColour: "#fca117"

EmbedFooter: "SupportBot | Developed by Emerald Development"

# -------------------------
#  Role Configuration
# -------------------------

AutoRole: true
JoinRole: "SupportBot Member"

Staff: "SupportBot Staff"
Admin: "SupportBot Admin"
TicketBlackListRole: "Blacklisted"
TicketMutedRole: "Muted"

# ----------------------------
#  Join/Leave Configuration
# ----------------------------

Welcome: true
  # set to false to disable joining logs

WelcomeChannel: "join-leave-logs"
WelcomeColour: "#f74343"
WelcomeTitle: "User Joined!"
WelcomeMessage: "> %joined_user% has joined the server!"
  # Available Placeholders:
  # %joined_user% - Mentions the user who joined

EmbedWelcomeImage: true
EmbedWelcomeImageURL: "https://media.discordapp.net/attachments/958247876344025108/986777740738986094/unknown.png"

EmbedWelcomeThumbnail: "BOT" 
  # "USER" will display the user's profile picture.
  # "BOT" will display the bot's profile picture.
  # false to disable

Leave: true
  # set to false to disable leaving logs

LeaveChannel: "join-leave-logs"
LeaveColour: "#f74343"
LeaveTitle: "User Left!"
LeaveMessage: "> %joined_user% has left the server!"
  # Available Placeholders:
  # %joined_user% - Mentions the user who joined

EmbedLeaveImage: true
EmbedLeaveImageURL: "https://cdn.discordapp.com/attachments/958247876344025108/986778170223120384/unknown.png"

EmbedLeaveThumbnail: false 
  # "USER" will display the user's profile picture.
  # "BOT" will display the bot's profile picture.
  # false to disable

# -------------------------
#  Information Configuration
# -------------------------

InfoTitle: "Information"
InfoDesc: "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand."

InfoButtonText: "Visit Site"
InfoURL: "https://emeraldsrv.dev"
InfoColour: "#f74343"

# ----------------------------
#  Suggestions Configuration
# ----------------------------

SuggestionChannel: "suggestions"
SuggestionUpvote: "✅"
SuggestionDownvote: "❌"

SuggestionThreads: true
# set to false to disable threads being created from suggestions.

DisableSuggestions: false
# Set to true to disable the suggestions feature.

# -------------------------
#  Translate Configuration
# -------------------------

TranslateLogChannel: "translations-log"

# -------------------------
#  Tickets Configuration
# -------------------------

TicketPrefix: "ticket-" # The prefix for ticket channel names

TicketLog: "ticket-data"
TranscriptLog: "ticket-data"

DMTranscripts: true
TranscriptTitle: "Ticket Transcript"
TicketLog_Title: "Ticket Closed"
TicketBlackListMessage: "> :x: You are not allowed to open a ticket"
TicketMutedMessage: "> :x: You are `Muted` and therefore not allowed to open any tickets"
TicketRoleMention: "@here"
# To ping a role: <@ROLE_ID>

MaxAllowedTickets: 2

TicketSubject: "description"
# "description" will display the ticket reason within the channel description
# "embed" will display the ticket reason within the ticket embed

AllowTicketMentions: true
# Set to true to allow the ticket to mention the author and the support team.
# Set false to dis-allow mentions within tickets.

AllowThanksForReachingOutMessage: true 
# Set to true to allow the "Thanks for reaching out Message" to be sent when the ticket is created
DisableTicketLogChannel: false
# Set to true to disable the requirement of the "TicketLog"
# Set to true to also disable the ticket logs to be sent in the "TicketLogs" channel

# --- Creation Config ---
#      --- Start ---

# Available Placeholders:

# %ticketusername% - User who created the ticket.
# <@%ticketauthor%> - Tags the user who created the ticket.
# <#%ticketid%> - Mentions the ticket channel.

Ticket_Title: "Server Support | %ticketusername%"
TicketMessage: "> Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."

Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
NoTicketSubject: "> No Reason Provided!"

TicketCreatedAlert: "> :ticket: Ticked Created: <#%ticketid%>"

AddedUser: "> 👍 <@%user%> has been `Added` to the ticket"
RemovedUser: "> 👍 <@%user%> has been `Removed` from this ticket"

# -------------------------
#   Tickets Categories
# -------------------------

Timeout: 5

# Set to true to allow all staff to access the ticket
AllowAllStaff: false

# Ticket roles are the roles that will be able to gain access to tickets depending on what department has been chosen.

Departments:
  - title: "Support"
    role: "SupportBot Staff"
    color: "Secondary"
    emoji: "1️⃣"
    category: "Tickets"

  - title: "Billing Support"
    role: "SupportBot Staff"
    color: "Secondary"
    emoji: "2️⃣"
    category: "Tickets"

  - title: "Admin Team"
    role: "SupportBot Admin"
    color: "Secondary"
    emoji: "3️⃣"
    category: "Tickets"

#  - title: "Other"
#    role: "Staff"
#    color: "Secondary"
#    emoji: "3️⃣"
#    category: "Tickets"

# Discord Button Colour Selection
# Primary - Blurple
# Secondary- Grey
# Danger - Red
# Success - Green

# --- Buttons Config ---
#      --- Start ---

LockTicketCategory: "Archive"

TicketCloseEmoji: "❌"
TicketDeleteEmoji: "⛔"
TicketLockEmoji: "🔒"

TicketCloseColour: "Danger"
TicketDeleteColour: "Danger"
TicketLockColour: "Primary"

# Discord Button Colour Selection
# Primary - Blue
# Secondary - Grey
# Danger - Red
# Success - Green

TranscriptSavedMessage: "📝 **Transcript Saved!**"
TicketLockMessage: "❌ **Ticket Locked!**"
TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.

# --- Closing Config ---
#    --- Start ---

StaffOnly: true
ClosingTicket: "> :warning: You have requested to close your support ticket."
ClosingConfirmation_Word: "confirm"
CloseConfirmation: true

# ---------------------------
#  Error / Warning Messages
# ---------------------------

IncorrectPerms: "> :x: **Err!** You do not have the correct permissions to use this command."
InvalidChannel: "> :x: **Err!** Channel not found. Please create it!"
UserNotFound: "> :x: **Err!** This user doesn't exist, Are they in this server?"
NoValidTicket: "> :warning: You cannot execute this command here."
TicketExists: "> :warning: This ticket cannot be opened, It already exists!"