Update supportbot-config.yml

Ticket Reaction Create

.gitattributes

@@ -1,2 +0,0 @@
-# Auto detect text files and perform LF normalization
-* text=auto

.github/ISSUE_TEMPLATE/bug_report.md

@@ -1,23 +0,0 @@
----
-name: Bug report
-about: Create a bug report to help us improve SupportBot.
-title: "[BUG]"
-labels: bug
-assignees: EmeraldRusher
-
----
-
-**Describe the bug**
-A clear and concise description of the bug you found and how you found it.
-
-**How did you find it**
-Please could explain what you did to find the bug?
-
-**Expected behavior**
-A clear and concise description of what you expected to happen.
-
-**Screenshots**
-If applicable, add screenshots to help explain your problem.
-
-**Additional context**
-Feel free to notify with us with anything else about the problem here.

.gitignore

@@ -1,76 +0,0 @@
-# Logs
-logs
-*.log
-npm-debug.log*
-yarn-debug.log*
-yarn-error.log*
-
-# Runtime data
-pids
-*.pid
-*.seed
-*.pid.lock
-
-# Directory for instrumented libs generated by jscoverage/JSCover
-lib-cov
-
-# Coverage directory used by tools like istanbul
-coverage
-
-# nyc test coverage
-.nyc_output
-
-# Grunt intermediate storage (https://gruntjs.com/creating-plugins#storing-task-files)
-.grunt
-
-# Bower dependency directory (https://bower.io/)
-bower_components
-
-# node-waf configuration
-.lock-wscript
-
-# Compiled binary addons (https://nodejs.org/api/addons.html)
-build/Release
-
-# Dependency directories
-node_modules/
-jspm_packages/
-
-# TypeScript v1 declaration files
-typings/
-
-# Optional npm cache directory
-.npm
-
-# Optional eslint cache
-.eslintcache
-
-# Optional REPL history
-.node_repl_history
-
-# Output of 'npm pack'
-*.tgz
-
-# Yarn Integrity file
-.yarn-integrity
-
-# dotenv environment variables file
-.env
-
-# parcel-bundler cache (https://parceljs.org/)
-.cache
-
-# next.js build output
-.next
-
-# nuxt.js build output
-.nuxt
-
-# vuepress build output
-.vuepress/dist
-
-# Serverless directories
-.serverless
-
-# FuseBox cache
-.fusebox/

Dockerfile

@@ -1,18 +0,0 @@
-FROM node:alpine
-
-MAINTAINER Thien Tran, <contact@thientran.io>
-
-RUN apk update \
-    && apk upgrade
-    
-RUN apk add --no-cache git && \
-    adduser -D -h /home/container container
-    
-    # Ensure UTF-8
-ENV LANG en_US.UTF-8
-ENV LC_ALL en_US.UTF-8
-    
-WORKDIR /home/container
-    
-COPY ./entrypoint.sh /entrypoint.sh
-CMD ["/bin/ash", "/entrypoint.sh"]

LICENSE

@@ -1,11 +1,11 @@
 MIT License
 
-Copyright (c) 2020 Emerald Services
+Copyright (c) 2021 Emerald Services
 
 Permission is hereby granted, free of charge, to any person obtaining a copy
 of this software and associated documentation files (the "Software"), to deal
 in the Software without restriction, including without limitation the rights
-to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
+to use, copy, modify, merge, publish, distribute, sublicense
 copies of the Software, and to permit persons to whom the Software is
 furnished to do so, subject to the following conditions:
 

README.md

@@ -1,5 +1,10 @@
-<h1 align="center">SupportBot</h1>
+  > #### SupportBot
-<p align="center">Created by Emerald SRV</p>
+>
-<p align="center"> SupportBot is a free self-hosted discord that is developed/designed to help control and manage the support that takes place throughout your discord server(s). SupportBot has been going around since late-2018 and it's still being constantly, updated and supported today. Alongside the core features of SupportBot which is support related features such as tickets etc.. we also allow additional addons which are made by both 3rd-party and official developers. If something goes wrong with SupportBot you can simply come to our discord server and contact us. We will be happy to help. Also! if anyone ever tells you that "nothing is free" then tell them to think again. Sometimes you just have to look a little harder to find what you want.</p>
+> - SupportBot is a free to use discord ticket system that is highly customisable to your own brand, 
-Version 5.2
+Why use a branded ticket bot when you have the ability to match your ticket bot with your servers name. 
-<hr>
+>
+> - Our Support team is over at [Discord](https://discord.com/invite/jspKFcE) ready to assist with any questions, concerns or setup information regarding SupportBot.
+>
+> - [Download via Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518)
+> - [Download via MC-Market](https://www.mc-market.org/resources/8940/)
+

_config.yml

@@ -1 +0,0 @@
-theme: jekyll-theme-cayman

addons/addon-example.js

@@ -0,0 +1,20 @@
+// SupportBot, Created by Emerald Services
+// Help Command
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+
+// location for the addons configuration, to keep it simple we generate a settings folder within the addons directory.
+const example = yaml.load(fs.readFileSync('./addons/settings/exampleaddon.yml', 'utf8'));
+
+module.exports = {
+    name: example.ExampleAddonCommand,
+    description: example.ExampleAddonDesc,
+
+    execute(message, args) {
+        if (supportbot.DeleteMessages == "true") message.delete();
+        message.channel.send(example.ExampleAddonMessage)
+    }
+};

addons/settings/exampleaddon.yml

@@ -0,0 +1,9 @@
+#
+# SupportBot, Created by Emerald Services
+# Example Addon
+#
+
+ExampleAddonCommand: "exampleaddon"
+ExampleAddonDesc: "This is the default/example addon for SupportBot."
+
+ExampleAddonMessage: "> :white_check_mark: This is the **default** addon for SupportBot. You can download addons from our website, https://emeraldservices.xyz/"

commands/add.js

@@ -1,52 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Add
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-const fs = require("fs")
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = (bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Add_Command}`);
-    
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-
-    const outsideticket = new Discord.MessageEmbed()
-        .setTitle("Incorrect Channel")
-        .setDescription(`:warning: You cannot execute this command here. This command is used when closing a ticket.`)
-        .setColor(supportbot.WarningColour); 
-    if (!message.channel.name.startsWith(`${supportbot.Ticket_Channel_Name}-`)) return message.channel.send({embed: outsideticket});
-
-    let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
-
-    const cantfinduser = new Discord.MessageEmbed()
-        .setTitle("Invalid User!")
-        .setDescription(`:warning: This user doesn't exist, Are they in this server?\n\nTry Again:\`${supportbot.Prefix}${supportbot.Add_Command} <user#0000>\``)
-        .setColor(supportbot.WarningColour); 
-    if(!rUser) return message.channel.send({embed: cantfinduser});
-
-        message.channel.updateOverwrite(rUser, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-
-    const useradded = new Discord.MessageEmbed()
-        .setColor(supportbot.SuccessColour)
-        .setTitle("User Added")
-        .setDescription(`👍 ${rUser} has been added to this ticket`)
-        .setTimestamp();
-    message.channel.send({embed: useradded});
-    
-};
-
-exports.help = {
-    name: supportbot.Add_Command,
-};

commands/addUser.js

@@ -0,0 +1,65 @@
+// SupportBot, Created by Emerald Services
+// Add User
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.AddUser,
+    description: supportbot.AddUserDesc,
+
+    execute(message, args) {
+        if (supportbot.DeleteMessages == "true") message.delete();
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.AddUser}!`);
+
+        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
+        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (message.member.roles.cache.has(SupportStaff.id) || message.member.roles.cache.has(Admins.id)) {
+                if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
+                    const Exists = new Discord.MessageEmbed()
+                        .setTitle("No Ticket Found!")
+                        .setDescription(`${supportbot.NoValidTicket}`)
+                        .setColor(supportbot.WarningColour);
+                    message.channel.send({ embed: Exists });
+        
+                    return;
+                }
+        
+                let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
+                    const UserNotExist = new Discord.MessageEmbed()
+                        .setTitle("User Not Found!")
+                        .setDescription(`${supportbot.UserNotFound}\n\nTry Again:\`${supportbot.Prefix}${supportbot.AddUser} <user#0000>\``)
+                        .setColor(supportbot.ErrorColour)
+        
+                    if (!rUser) return message.channel.send({ embed: UserNotExist });
+                
+                        message.channel.updateOverwrite(rUser, {
+                            VIEW_CHANNEL: true,
+                            CREATE_INVITE: false,
+                            SEND_MESSAGES: true,
+                            READ_MESSAGES: true
+                        });
+                
+                    const Complete = new Discord.MessageEmbed()
+                        .setTitle("User Added!")
+                        .setDescription(supportbot.AddedUser.replace(/%user%/g, rUser.id))
+                        .setTimestamp()
+                        .setColor(supportbot.EmbedColour)
+                   message.channel.send({ embed: Complete });
+            } else {
+                
+                return message.channel.send({ embed: NoPerms });
+
+            }
+
+    }
+};

commands/announce.js

@@ -1,55 +1,73 @@
-// SupportBot
+// SupportBot, Created by Emerald Services
-// Created by © 2020 Emerald Services
+// Announce
-// Command: Announce (including @everyone)
 
 const Discord = require("discord.js");
-const bot = new Discord.Client();
+const fs = require("fs");
 
-const fs = require("fs")
 const yaml = require('js-yaml');
-
+const { execute } = require("./help");
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
 
-exports.run = (bot, message, args) => {
+module.exports = {
+    name: supportbot.AnnounceCommand,
+    description: supportbot.AnnounceDesc,
 
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Announcement_Command}`);
+    execute(message, args) {
 	    
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
+	if (supportbot.DeleteMessages == "true") message.delete();
 	    
-    const rolerequired = new Discord.MessageEmbed()
+        let locateChannel = message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.name === supportbot.AnnouncementChannel);
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
 
-    const embed = new Discord.MessageEmbed()
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.AnnounceCommand}!`);
-        .setTitle(`${supportbot.Announcement_Title}`)
-        .setDescription(args.join(" "))
-        .setTimestamp()
-        .setColor(supportbot.EmbedColour)
-        .setFooter(`${message.author.username}#${message.author.discriminator}`, message.author.displayAvatarURL)
 
-    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Announcement_Channel}`)
+        const errornochannel = new Discord.MessageEmbed()
+            .setTitle("Invalid Channel")
+            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.AnnouncementChannel}`)
+            .setColor(supportbot.ErrorColour);
 
-    const errornochannel = new Discord.MessageEmbed()
+        if(!locateChannel) return message.channel.send({ embed: errornochannel });
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Announcement_Channel}\`\n\nError Code: \`SB-03\``)
-        .setColor(supportbot.ErrorColour);
-    if(!locateChannel) return message.channel.send(errornochannel);
 
-    locateChannel.send(supportbot.everyone).then((msg) => {
+        let Admins = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin);
-        locateChannel.send(embed);
+
-    });
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${Admins.name}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (!message.member.roles.cache.has(Admins.id)) 
+                return message.channel.send({ embed: NoPerms });
 
 
-    const AccSuccessEmbed = new Discord.MessageEmbed()
+            const embed = new Discord.MessageEmbed()
-        .setTitle("Announcement Created")
+                .setDescription(`> **${supportbot.AnnouncementStarter}**`)
-        .setDescription(`👍 Successfully sent your announcement to <#${locateChannel.id}>`)
+	            .setColor(supportbot.EmbedColour)
-        .setColor(supportbot.EmbedColour)
+            message.channel.send({ embed: embed });
-    message.channel.send({embed: AccSuccessEmbed});
 
-}
+            let announcement = []
+            message.channel.awaitMessages(response => response.content.length > 2, {
+                max: 1,
+                time: 500000,
+                errors: ['time'],
+            }).then((collected) => {
+                announcement.push(collected.map(r => r.content));
 
-exports.help = {
+                locateChannel.send('@everyone')
-    name: supportbot.Announcement_Command,
+                const AnnouncementEmbed = new Discord.MessageEmbed()
-}
+                    .setTitle(supportbot.AnnouncementTitle)
+                    .setThumbnail(supportbot.AnnouncementIcon)
+                    .setDescription(announcement)
+                    .setColor(supportbot.EmbedColour)
+                    .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL());
+                
+                locateChannel.send({ embed: AnnouncementEmbed }).then(async function(msg) {
+                    const AnnouncementComplete = new Discord.MessageEmbed()
+                        .setColor(supportbot.SuccessColour)
+                        .setDescription(`:white_check_mark: You have successfully created an announcement. <#${locateChannel.id}>`)
+                    message.channel.send({ embed: AnnouncementComplete })
+                })
+
+            });
+
+    }
+    
+};

commands/botSay.js

@@ -0,0 +1,53 @@
+// SupportBot, Created by Emerald Services
+// Say Command
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.BotSay,
+    description: supportbot.BotSayDesc,
+
+    execute(message, args) {
+	if (supportbot.DeleteMessages == "true") message.delete();
+	    
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff);
+
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.BotSay}!`);
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (!message.member.roles.cache.has(SupportStaff.id)) 
+                return message.channel.send({ embed: NoPerms });
+
+
+            const embed = new Discord.MessageEmbed()
+                .setDescription(`> **What would you like me to say!**`)
+	            .setColor(supportbot.EmbedColour)
+            message.channel.send({ embed: embed });
+
+            let announcement = []
+            message.channel.awaitMessages(response => response.content.length > 2, {
+                max: 1,
+                time: 500000,
+                errors: ['time'],
+            }).then((collected) => {
+                announcement.push(collected.map(r => r.content));
+
+                const AnnouncementEmbed = new Discord.MessageEmbed()
+                    .setDescription(announcement)
+                    .setColor(supportbot.EmbedColour)
+                
+                message.channel.send({ embed: AnnouncementEmbed })
+        })
+
+    } 
+    
+};

commands/close.js

@@ -1,71 +1,68 @@
-// SupportBot
+// SupportBot, Created by Emerald Services
-// Created by © 2020 Emerald Services
+// Close Command
-// Command: Close
 
 const Discord = require("discord.js");
-const bot = new Discord.Client();
-
 const fs = require("fs");
-const yaml = require('js-yaml');
 
+const yaml = require('js-yaml');
+const { execute } = require("./help");
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
 
-/**
+module.exports = {
- * @param {Discord.Message} message
+    name: supportbot.CloseTicket,
- */
+    description: supportbot.CloseTicketDesc,
 
-exports.run = (bot, message, args) => {
+    execute(message, args) {
+        if (supportbot.DeleteMessages == "true") message.delete();
         
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Close_Command}`);
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.CloseTicket}!`);
 
-    if ( !message.channel.name.startsWith( `${supportbot.Ticket_Channel_Name}-` ) ) {
+        if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
-        const embed = new Discord.MessageEmbed()
+            const Exists = new Discord.MessageEmbed()
-            .setTitle("Incorrect Channel")
+                .setTitle("No Ticket Found!")
-            .setDescription(`:warning: You cannot execute this command here. This command is used when closing a ticket.`)
+                .setDescription(`${supportbot.NoValidTicket}`)
-            .setColor(supportbot.WarningColour); 
+                .setColor(supportbot.WarningColour);
-        message.channel.send(embed);
+            message.channel.send({ embed: Exists });
-        return;
-    }
 
-    const closeRequestEmbed = new Discord.MessageEmbed()
+            return;
-        .setDescription(`**${supportbot.Ticket_Closure}**`)
+
-        .addField("Please confirm by repeating the following word..", `||**${supportbot.Closure_Confirm_Word}**||`)
+        }
-        .setFooter("Your request will be avoided in 20 seconds")
+
-        .setColor(supportbot.EmbedColour)
+        if (supportbot.CloseConfirmation === "true") {
+            const CloseTicketRequest = new Discord.MessageEmbed()
+                .setTitle(`**${supportbot.ClosingTicket}**`)
+                .setDescription(`Please confirm by repeating the following word.. \`${supportbot.ClosingConfirmation_Word}\` `)
+                .setColor(supportbot.EmbedColour);
+
+            message.channel.send(CloseTicketRequest).then(m => {
+                message.channel.awaitMessages( response => response.content.toLowerCase() === supportbot.ClosingConfirmation_Word, {
+                    max: 1,
+                    time: 20000,
+                    errors: [ 'time' ],
 
                     
-    message.channel.send(closeRequestEmbed).then( m => {
+                }).then( collected => {
-        message.channel.awaitMessages( response => response.content.toLowerCase() === supportbot.Closure_Confirm_Word, {
+                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
-            max: 1,
+                    let user = message.author;
-            time: 20000,
+                    let reason = args.join(" ") || "No Reason Provided.";
-            errors: [ 'time' ],
 
-        } ).then( collected => {
+                    let name = message.channel.name;
-            let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.Transcript_Log);
+                    let ticketChannel = message.channel;
 
-            let user = message.author;
+                    message.channel.send(`**${supportbot.ClosingTicket}**`)
 
-            let reason = args.join(" ") || "No reason provided.";
+                    .then(() => {
+                        const logEmbed = new Discord.MessageEmbed()
+                            .setTitle(supportbot.TranscriptTitle)
+                            .setColor(supportbot.EmbedColour)
+                            .setFooter(supportbot.EmbedFooter)
+                            .addField("Closed By", message.author.tag)
+                            .addField("Reason", reason);
 
-            let name = message.channel.name;
+                        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
-            let ticketChannel = message.channel;
-
-            message.channel.send(`**${supportbot.Ticket_Closing}**`)
-                .then(() => {
-                    const logEmbed = new Discord.MessageEmbed()
-                        .setTitle(supportbot.Transcript_Title)
-                        .setColor(supportbot.EmbedColour)
-                        .setFooter(supportbot.EmbedFooter)
-                        .addField("Ticket Author", user)
-                        .addField("Closed By", message.author.tag)
-                        .addField("Reason", reason);
-
-                    message.channel.messages.fetch({ limit: 100 })
-                        .then( msgs => {
                             let txt = '';
 
                             msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-
                             txt += `${message.guild.name}\n`;
                             txt += `#${ticketChannel.name}\n`;
                             txt += `${msgs.size} messages\n\n\n`;
@@ -76,41 +73,77 @@ exports.run = (bot, message, args) => {
                                     txt += `${msg.content}\n`;
                                     txt += `-----\n\n`;
                                 }
-                            } );
+                            });
-
-                           // message.author.send( `A transcript has been generated for the ticket you closed.` );
-                           // message.author.send( new Discord.Attachment( Buffer.from( txt ), `${name}.txt` ) );
 
                             logChannel.send(logEmbed).catch(err => {
                                 message.reply(err)
                             })
+
                             logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
 
                             message.channel.delete();
 
-                            // message.channel.messages.fetch( { limit: 100, before: msgs.last().id } )
+                        })
+                    })
 
-                            //     .then( msg => {
-                            //         const merged = msgs.concat( msg );
-                            //         const output = merged.reduce( ( out, msg ) => {
-                            //             out += `[${message.createdAt}] ${message.author.tag}: ${message.cleanContent ? message.cleanContent.replace( /\n/g, '\r\n' ) : ''}\r\n`;
-                            //             return out;
-                            //         }, '' );
-
-                            //         log.send( { files: [ { attachment: Buffer.from( output, 'utf8' ), name: `${name}.txt` } ] } ).then( c.delete() ).catch( console.error ); // sends the file to logs
-                            //         return log.send( embed1 ).catch( console.error );
-                            //     } )
-                        });
                 })
 
-        }).catch( () => {
+            }).catch( () => {
-            m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
+                m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
-        });
+            });
-    });
 
-}
+        }
 
+        if (supportbot.CloseConfirmation === "false") {
 
-exports.help = {
+                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
-    name: supportbot.Close_Command,
+                    let user = message.author;
-}
+                    let reason = args.join(" ") || "No Reason Provided.";
+
+                    let name = message.channel.name;
+                    let ticketChannel = message.channel;
+
+                    message.channel.send(`**${supportbot.ClosingTicket}**`)
+
+                    .then(() => {
+                        const logEmbed = new Discord.MessageEmbed()
+                            .setTitle(supportbot.TranscriptTitle)
+                            .setColor(supportbot.EmbedColour)
+                            .setFooter(supportbot.EmbedFooter)
+                            .addField("Closed By", message.author.tag)
+                            .addField("Reason", reason);
+
+                        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
+                            let txt = '';
+
+                            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
+                            txt += `${message.guild.name}\n`;
+                            txt += `#${ticketChannel.name}\n`;
+                            txt += `${msgs.size} messages\n\n\n`;
+
+                            msgs.forEach( msg => {
+                                if ( msg.content ) {
+                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
+                                    txt += `${msg.content}\n`;
+                                    txt += `-----\n\n`;
+                                }
+                            });
+
+                            logChannel.send(logEmbed).catch(err => {
+                                message.reply(err)
+                            })
+
+                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
+
+                            message.channel.delete();
+
+                        })
+
+                    }).catch( () => {
+                        m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
+                    });
+
+        }
+
+    }
+};

commands/forceclose.js

@@ -1,70 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Forceclose
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-const fs = require("fs")
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = async (bot, message, args) => {
-    
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Forceclose_Command}`);
-
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-
-    const outsideticket = new Discord.MessageEmbed()
-        .setTitle("Incorrect Channel")
-        .setDescription(`:warning: You cannot execute this command here. This command is used when closing a ticket.`)
-        .setColor(supportbot.WarningColour);   
-    if (!message.channel.name.startsWith(`${supportbot.Ticket_Channel_Name}-`)) return message.channel.send({embed: outsideticket});
-
-    const log = message.guild.channels.cache.find(channel => channel.name === supportbot.Transcript_Log)
-    const uID = message.author
-    const reason = args.join(" ") || "No Reason Provided.";
-    const name = message.channel.name;
-    const c = message.channel;
-
-    message.channel.send(`Your ticket is currently closing`)
-
-    .then(() => {
-
-        const embed1 = new Discord.MessageEmbed()
-            .setTitle(supportbot.Transcript_Title)
-            .setColor(supportbot.EmbedColour)
-            .setFooter(supportbot.EmbedFooter)
-            .addField("Ticket Author", uID)
-            .addField("Closed By", message.author.tag)
-            .addField("Reason", reason)
-        message.channel.messages.fetch({ limit: 100 })
-        
-        .then(msgs => {
-            message.channel.messages.fetch({ limit: 100, before: msgs.last().id })
-        
-        .then(msg => {
-            const merged = msgs.concat(msg);
-            const output = merged.reduce((out, msg) => {
-            out += `[${message.createdAt}] ${message.author.tag}: ${message.cleanContent ? message.cleanContent.replace(/\n/g, '\r\n') : ''}\r\n`;
-            return out;
-        }, '');
-
-            log.send({ files: [{ attachment: Buffer.from(output, 'utf8'), name: `${name}.txt` }] }).then(c.delete()).catch(console.error); // sends the file to logs
-            return log.send(embed1).catch(console.error);
-        })
-    });
-});
-
-}
-
-exports.help = {
-    name: supportbot.Forceclose_Command,
-}

commands/help.js

@@ -1,52 +1,55 @@
-// SupportBot
+// SupportBot, Created by Emerald Services
-// Created by © 2020 Emerald Services
+// Help Command
-// Command: Help
 
 const Discord = require("discord.js");
-const bot = new Discord.Client()
+const fs = require("fs");
 
-const fs = require("fs")
 const yaml = require('js-yaml');
-
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
 
-exports.run = (bot, message, args) => {
+module.exports = {
+    name: supportbot.HelpCommand,
+    description: supportbot.HelpDesc,
 
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Help_Command}`);
+    execute(message, args) {
+	if (supportbot.DeleteMessages == "true") message.delete();
         
-    let userCommands = "";
+    console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.HelpCommand}!`);
-	    userCommands += `**${supportbot.Prefix}${supportbot.Ticket_Command} <reason>**: Create a support ticket\n`;
-        userCommands += `**${supportbot.Prefix}${supportbot.Close_Command}**: Close your support ticket\n`;
-        userCommands += `**${supportbot.Prefix}${supportbot.Suggest_Command} <suggestion>**: Create a server suggestion\n`;
-        userCommands += `**${supportbot.Prefix}${supportbot.Report_Command} <user> <reason>**: Report a valid user\n`;
-        userCommands += `**${supportbot.Prefix}${supportbot.Link_Command}**: Get some important links!\n`;
-        userCommands += `**${supportbot.Prefix}${supportbot.Ping_Command}**: Check the bots ping. Pong!\n`;
 
-    let supportCommands = "";
+        let generalCommands = "";
-	    supportCommands += `**${supportbot.Prefix}${supportbot.Add_Command} <user>**: Adds a user to a ticket\n`;
+            generalCommands += `**${supportbot.Prefix}${supportbot.HelpCommand}** ${supportbot.HelpDesc}\n`;
-        supportCommands += `**${supportbot.Prefix}${supportbot.Remove_Command} <user>**: Removes a user from a ticket\n`;
+            generalCommands += `**${supportbot.Prefix}${supportbot.LinksCommand}** ${supportbot.LinkDesc}\n`;
-        supportCommands += `**${supportbot.Prefix}${supportbot.Forceclose_Command}**: Forceclose a support ticket\n`;
+            generalCommands += `**${supportbot.Prefix}${supportbot.SuggestCommand}** ${supportbot.SuggestionDesc}\n`;
-	    supportCommands += `**${supportbot.Prefix}${supportbot.Rename_Command}**: Rename a support ticket\n`;
+            generalCommands += `**${supportbot.Prefix}${supportbot.PingCommand}** ${supportbot.PingDesc}\n`;
         
-    let staffCommands = "";
+        let supportCommands = "";
-	    staffCommands += `**${supportbot.Prefix}${supportbot.Announcement_Command} <message>**: Create a bot announcement\n`;
+            supportCommands += `**${supportbot.Prefix}${supportbot.NewTicket} [reason]** ${supportbot.NewTicketDesc}\n`
-        staffCommands += `**${supportbot.Prefix}${supportbot.Say_Command} <message>**: Send a message as the bot\n`;
+            supportCommands += `**${supportbot.Prefix}${supportbot.CloseTicket} [reason]** ${supportbot.CloseTicketDesc}\n`
-        staffCommands += `**${supportbot.Prefix}${supportbot.Lockchat_Command}**: Lock the chat channel\n`;
-        staffCommands += `**${supportbot.Prefix}${supportbot.UnLockchat_Command}**: UnLock the chat channel\n`;
-	    staffCommands += `**${supportbot.Prefix}${supportbot.Poll_Command}**: Create a poll\n`;
         
-    const embed = new Discord.MessageEmbed()
+        let staffCommands = "";
-        .setTitle(supportbot.Bot_Name)
+            staffCommands += `**${supportbot.Prefix}${supportbot.AddUser} <user#0000>** ${supportbot.AddUserDesc}\n`
-        .addField("🟨 User Commands", userCommands)
+            staffCommands += `**${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>** ${supportbot.RemoveUserDesc}\n`
-        .addField("🎫 Support Commands", supportCommands)
+            staffCommands += `**${supportbot.Prefix}${supportbot.BotSay}** ${supportbot.BotSayDesc}\n` 
-        .addField("🔐 Staff Commands", staffCommands)
+            staffCommands += `**${supportbot.Prefix}${supportbot.AnnounceCommand}** ${supportbot.AnnounceDesc}\n` 
-        .setColor(supportbot.EmbedColour)
-        .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL);
             
-	message.channel.send(embed);
+        const HelpCommandEmbed = new Discord.MessageEmbed()
+            .setTitle(supportbot.Bot_Name)
+            .setThumbnail(message.author.displayAvatarURL())
 
-}
+            .addFields(
+                { name: '🖥️ General Commands', value: `${generalCommands}\n`, inline: false },
+                { name: '🎫 Support Commands', value: `${supportCommands}\n`, inline: false },
+            )
 
-exports.help = {
+            .setColor(supportbot.EmbedColour)
-    name: supportbot.Help_Command,
+            .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL());
+
+            if (message.member.roles.cache.some(role => role.name === supportbot.Staff || supportbot.Admin)) {
+                HelpCommandEmbed.addFields(
+                    { name: '🔐 Staff Commands', value: `${staffCommands}\n`, inline: false },
+                )
+            }
+
+	    message.channel.send({ embed: HelpCommandEmbed });
+    }
 };

commands/links.js

@@ -1,36 +1,36 @@
-// SupportBot
+// SupportBot, Created by Emerald Services
-// Created by © 2020 Emerald Services
+// Links Command
-// Command: Links
 
 const Discord = require("discord.js");
-const bot = new Discord.Client();
-
 const fs = require("fs");
-const yaml = require('js-yaml');
 
+const yaml = require('js-yaml');
+const { execute } = require("./help");
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
 
-exports.run = ( bot, message, args ) => {
+module.exports = {
+    name: supportbot.LinksCommand,
+    description: supportbot.LinksDesc,
 
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Link_Command}`);
+    execute(message, args) {
+        if (supportbot.DeleteMessages == "true") message.delete();
         
-    let botLinks = supportbot.LINKS;
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.LinksCommand}!`);
 
-    let links = '';
+        const LinksEmbed = new Discord.MessageEmbed()
+            .setColor(supportbot.EmbedColour)
 
-    for ( let name in botLinks ) {
+        let botLinks = supportbot.LINKS;
-        links += `[${name}](${botLinks[ name ]})\n`;
-    };
         
-    let embed = new Discord.MessageEmbed()
+        let links = '';
-        .setTitle(supportbot.LINKS_TITLE)
-        .setDescription(links)
-        .setColor(supportbot.EmbedColour)
-        .setFooter(supportbot.EmbedFooter);
-    message.channel.send(embed);
         
-};
+        for ( let name in botLinks ) {
-
+            links += `[${name}](${botLinks[ name ]})\n`;
-exports.help = {
+        };
-    name: supportbot.Link_Command,
+
+        LinksEmbed.addField(supportbot.LinksTitle, links)
+
+        message.channel.send({ embed: LinksEmbed });
+
+    }
 };

commands/lockchat.js

@@ -1,38 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Close
-
-const Discord = require("discord.js");
-const bot = new Discord.Client();
-
-const fs = require("fs");
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = async(bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Lockchat_Command}`);
-
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
-    let lockedRole = message.guild.roles.cache.find(lc => lc.name === `${supportbot.locked_role}`)
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-    
-    message.channel.overwritePermissions(lockedRole, { READ_MESSAGES: false, SEND_MESSAGES: false });
-    message.channel.overwritePermissions(staffGroup, { READ_MESSAGES: true, SEND_MESSAGES: true });
-
-    const lockmsg = new Discord.MessageEmbed()
-        .setDescription(":white_check_mark: **Chat Locked**")
-        .setColor(supportbot.EmbedColour)
-    message.channel.send(lockmsg);
-
-};
-
-exports.help = {
-    name: supportbot.Lockchat_Command,
-};

commands/newticket.js

@@ -0,0 +1,272 @@
+// SupportBot, Created by Emerald Services
+// Ticket Command
+
+
+const Discord = require("discord.js");
+const bot = new Discord.Client()
+
+const fs = require("fs")
+const yaml = require('js-yaml');
+
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+const TicketNumberID = require('../utils/TicketNumber.js');
+
+const reacted = [];
+
+module.exports = {
+    name: supportbot.NewTicket,
+    description: supportbot.NewTicketDesc,
+
+    execute(message, args) {
+      if (!message.channel.name === supportbot.ReactionChannel) {
+        if (supportbot.DeleteMessages == "true") message.delete();
+      }
+        
+      console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.NewTicket}!`);
+
+      // Ticket ID
+      let ticketNumberID = TicketNumberID.pad(message.guild.id);
+
+      // Ticket Subject
+      const TicketSubject = args || supportbot.NoTicketSubject;
+
+      // Ticket Exists
+      const TicketExists = new Discord.MessageEmbed()
+        .setTitle("Ticket Exists!")
+        .setDescription(`${supportbot.TicketExists}`)
+        .setColor(supportbot.WarningColour)
+
+      if (message.guild.channels.cache.find(SupportTicket => SupportTicket.name === `${supportbot.TicketChannel}-${ticketNumberID}`)) 
+      return message.channel.send({ embed: TicketExists });
+
+      message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`, {
+        type: "text",
+      }).then(SupportTicket => {
+
+        let AllUsers = message.guild.roles.cache.find(everyone => everyone.name === '@everyone')
+        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
+        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
+
+        let DeptRole1 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_1}`)
+        let DeptRole2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_2}`)
+        let DeptRole3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_3}`)
+        
+        SupportTicket.updateOverwrite(AllUsers, {
+          VIEW_CHANNEL: false,
+          READ_MESSAGES: false,
+          SEND_MESSAGES: false,
+        })
+          
+        SupportTicket.updateOverwrite(message.author, {
+          VIEW_CHANNEL: true,
+          READ_MESSAGES: true,
+          SEND_MESSAGES: true,
+        })
+
+        SupportTicket.updateOverwrite(SupportStaff, {
+          VIEW_CHANNEL: true,
+          READ_MESSAGES: true,
+          SEND_MESSAGES: true,
+        })
+
+        SupportTicket.updateOverwrite(Admins, {
+          VIEW_CHANNEL: true,
+          READ_MESSAGES: true,
+          SEND_MESSAGES: true,
+        })
+
+        // Ticket Category
+        let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory)
+
+        if (TicketCategory) {
+          SupportTicket.setParent(TicketCategory.id)
+        } else {
+          if (message.guild.channels.cache.get(supportbot.TicketCategory)) {
+            SupportTicket.setParent(message.guild.channels.cache.get(supportbot.TicketCategory).id);
+          }
+        }
+
+        // Ticket Created, Message Sent
+
+        if (supportbot.AllowTicketMentions === "true") {
+          SupportTicket.send(`<@${message.author.id}>`)
+        }
+
+        const TicketMessage = new Discord.MessageEmbed()
+          .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
+          .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
+          .setColor(supportbot.EmbedColour)
+
+        if (supportbot.TicketSubject === "embed") {
+
+          if (TicketSubject != 'No Reason Provided.') {
+            TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
+          }
+          
+        }
+
+        if (supportbot.TicketSubject === "description") {
+
+          if (TicketSubject != 'No Reason Provided.') {
+            SupportTicket.setTopic(`Reason: ${TicketSubject}  -  User ID: ${message.author.id}  -  Ticket: ${SupportTicket.name}`)
+          }
+          
+        }
+
+        if (supportbot.TicketDepartments === "true") {
+          TicketMessage.addFields({ name: 'Departments', value: `${supportbot.DepartmentEmoji_1} **${supportbot.DepartmentTitle_1}**\n${supportbot.DepartmentEmoji_2} **${supportbot.DepartmentTitle_2}**\n${supportbot.DepartmentEmoji_3} **${supportbot.DepartmentTitle_3}**` })
+        }
+
+        SupportTicket.send({ embed: TicketMessage }).then( async function(msg) {
+        
+          const Emoji_1 = supportbot.DepartmentEmoji_1;
+          const Emoji_2 = supportbot.DepartmentEmoji_2;
+          const Emoji_3 = supportbot.DepartmentEmoji_3;
+
+          reacted[ticketNumberID] = false;
+
+          if (supportbot.TicketDepartments === "true") {
+            await msg.react(Emoji_1);
+            await msg.react(Emoji_2);
+            await msg.react(Emoji_3);
+            let filter = (reaction, user) => {
+              if (user.id !== message.author.id) return;
+              if (typeof reacted[ticketNumberID] !== "boolean") return;
+              delete reacted[ticketNumberID];
+              if (reaction.emoji.name === Emoji_1) {
+                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(DeptRole1, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+          
+                if (supportbot.AllowStaff === "true") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+          
+                if (supportbot.AllowStaff === "false") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+
+                const Department1 = new Discord.MessageEmbed()
+                  .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_1} Department**. Please provide us information regarding your query.`)
+                  .setColor(supportbot.EmbedColour)
+                SupportTicket.send({ embed: Department1 });
+
+                if (supportbot.AllowTicketMentions === "true") {
+                  SupportTicket.send(`@here`)
+                }
+          
+              }
+          
+              if (reaction.emoji.name === Emoji_2) {
+                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(DeptRole2, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+          
+                if (supportbot.AllowStaff === "true") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+
+                if (supportbot.AllowStaff === "false") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+          
+                const Department2 = new Discord.MessageEmbed()
+                  .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_2} Department**. Please provide us information regarding your query.`)
+                  .setColor(supportbot.EmbedColour)
+                SupportTicket.send({ embed: Department2 });
+
+                if (supportbot.AllowTicketMentions === "true") {
+                  SupportTicket.send(`@here`)
+                }
+          
+              }
+          
+              if (reaction.emoji.name === `${Emoji_3}`) {
+                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(DeptRole3, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
+          
+                if (supportbot.AllowStaff === "true") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+
+                if (supportbot.AllowStaff === "false") {
+                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
+                }
+          
+                const Department3 = new Discord.MessageEmbed()
+                .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_3} Department**. Please provide us information regarding your query.`)
+                  .setColor(supportbot.EmbedColour)
+                SupportTicket.send({ embed: Department3 });
+
+                if (supportbot.AllowTicketMentions === "true") {
+                  SupportTicket.send(`@here`)
+                }
+
+              }
+              return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== message.author.id;
+            }
+            msg.awaitReactions(filter, { 
+              max: 4, 
+              time: 60000, 
+              errors: ['time'] 
+            }).then(async collected => {
+            });
+
+            setTimeout(async function() {
+              if (typeof reacted[ticketNumberID] == "boolean") {
+                delete reacted[ticketNumberID];
+                //delete channel because didn't react in a minute
+              }
+            }, 60000);
+
+          }
+  
+        });
+
+        if (message.channel.name === supportbot.ReactionChannel) {
+          const CreatedTicket = new Discord.MessageEmbed()
+              .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
+              .setColor(supportbot.EmbedColour)
+          message.channel.send({embed: CreatedTicket}).then((r) => {
+            r.delete({ timeout:5000 })
+          })
+        } else {
+          const CreatedTicket = new Discord.MessageEmbed()
+              .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.author.username))
+              .setColor(supportbot.EmbedColour)
+          message.channel.send({embed: CreatedTicket});
+        }
+        fs.writeFileSync("./storage/SupportTickets.json", '{\n    "ticket": "' + SupportTicket.name + '", \n    "id":' + message.author.id + "\n}", (err) => {
+          if (!err) return;
+          console.error(err)
+      })
+
+        // Ticket Logs
+
+        const errornochannel = new Discord.MessageEmbed()
+          .setTitle("SupportBot Error!")
+          .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
+          .setColor(supportbot.ErrorColour);
+
+        const TicketLogs = new Discord.MessageEmbed()
+          .setTitle("Ticket Log")
+          .setThumbnail(supportbot.Ticket_Thumbnail)
+          .addFields(
+            { name: 'Ticket', value: `<#${SupportTicket.id}>` },
+            { name: 'User', value: `<@${message.author.id}>` },
+          )
+          .setColor(supportbot.EmbedColour)
+          .setFooter(supportbot.EmbedFooter)
+
+        let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog)
+
+        if(!locateChannel) return message.channel.send({ embed: errornochannel });
+
+        locateChannel.send({ embed: TicketLogs });
+      })
+
+    }
+
+};

commands/ping.js

@@ -1,26 +1,27 @@
-// SupportBot
+// SupportBot, Created by Emerald Services
-// Created by © 2020 Emerald Services
+// Ping Command
-// Command: Ping
 
 const Discord = require("discord.js");
-const bot = new Discord.Client();
-
 const fs = require("fs");
-const yaml = require('js-yaml');
 
+const yaml = require('js-yaml');
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
 
-exports.run = (bot, message, args) => {
+module.exports = {
+    name: supportbot.PingCommand,
+    description: supportbot.PingDesc,
 
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Ping_Command}`);
+    execute(message, args) {        
+	if (supportbot.DeleteMessages == "true") message.delete();
         
-    const embed = new Discord.MessageEmbed()
+    console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.PingCommand}!`)
-        .setDescription(`:ping_pong: **Pong!** \`${bot.ping}ms\` `)
-        .setColor(supportbot.EmbedColour)
-    message.channel.send(embed).catch(console.error);
 
+        let ping = Date.now() - message.createdTimestamp + " ms";
+        
+        const PingCommandEmbed = new Discord.MessageEmbed()
+            .setDescription(`🏓 **Pong!** \`${Date.now() - message.createdTimestamp}ms\``)
+            .setColor(supportbot.EmbedColour)
+
+	    message.channel.send({ embed: PingCommandEmbed });
+    }
 };
-
-exports.help = {
-    name: supportbot.Ping_Command,
-}

commands/poll.js

@@ -1,50 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Poll
-
-const Discord = require("discord.js");
-const bot = new Discord.Client();
-
-const fs = require("fs");
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = (bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Poll_Command}`);
-
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-    
-    const embed = new Discord.MessageEmbed()
-        .setTitle(`${supportbot.Poll_Title}`)
-        .setDescription(args.join(" "))
-        .setTimestamp()
-        .setColor(supportbot.EmbedColour)
-        .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL)
-    
-    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Poll_Channel}`)
-
-    const errornochannel = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Poll_Channel}\`\n\nError Code: \`SB-03\``)
-        .setColor(supportbot.ErrorColour);
-    if(!locateChannel) return message.channel.send(errornochannel);
-        
-    locateChannel.send(embed)
-
-    .then(async function(msg) {
-        msg.react(supportbot.Reaction_Poll_1).then(() => msg.react(supportbot.Reaction_Poll_2));
-    });
-
-};
-
-exports.help = {
-    name: supportbot.Poll_Command,
-};

commands/remove.js

@@ -1,53 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Remove
-
-const Discord = require("discord.js");
-const bot = new Discord.Client();
-
-const fs = require("fs");
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = async (bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Remove_Command}`);
-  
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-
-    const outsideticket = new Discord.MessageEmbed()
-        .setTitle("Incorrect Channel")
-        .setDescription(`:warning: You cannot execute this command here. This command is used when closing a ticket.`)
-        .setColor(supportbot.WarningColour); 
-    if (!message.channel.name.startsWith(`${supportbot.Ticket_Channel_Name}-`)) return message.channel.send({embed: outsideticket});
-
-    let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
-
-    const cantfinduser = new Discord.MessageEmbed()
-        .setTitle("Invalid User!")
-        .setDescription(`:warning: This user doesn't exist, Are they in this server?\n\nTry Again:\`${supportbot.Prefix}${supportbot.Remove_Command} <user#0000>\``)
-        .setColor(supportbot.WarningColour); 
-    if(!rUser) return message.channel.send({embed: cantfinduser});
-    
-    message.channel.updateOverwrite(rUser, { VIEW_CHANNEL: false, CREATE_INVITE: false, SEND_MESSAGES: false, READ_MESSAGES: false });
-
-    const useradded = new Discord.MessageEmbed()
-        .setColor(supportbot.EmbedColour) 
-        .setTitle("User Removed")
-        .setDescription(`👍 ${rUser} has been removed from this ticket`)
-        .setTimestamp();
-
-    message.channel.send({embed: useradded});
-
-};
-
-exports.help = {
-    name: supportbot.Remove_Command,
-  }

commands/removeUser.js

@@ -0,0 +1,64 @@
+// SupportBot, Created by Emerald Services
+// Remove User
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.RemoveUser,
+    description: supportbot.RemoveUserDesc,
+
+    execute(message, args) {        
+        if (supportbot.DeleteMessages == "true") message.delete();
+        
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.RemoveUser}!`);
+
+        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
+        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (message.member.roles.cache.has(SupportStaff.id) || message.member.roles.cache.has(Admins.id)) {
+                if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
+                    const Exists = new Discord.MessageEmbed()
+                        .setTitle("No Ticket Found!")
+                        .setDescription(`${supportbot.NoValidTicket}`)
+                        .setColor(supportbot.WarningColour);
+                    message.channel.send({ embed: Exists });
+        
+                    return;
+                }
+        
+                let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
+                    const UserNotExist = new Discord.MessageEmbed()
+                        .setTitle("User Not Found!")
+                        .setDescription(`${supportbot.UserNotFound}\n\nTry Again:\`${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>\``)
+                        .setColor(supportbot.ErrorColour)
+        
+                    if (!rUser) return message.channel.send({ embed: UserNotExist });
+                
+                        message.channel.updateOverwrite(rUser, {
+                            VIEW_CHANNEL: false,
+                            CREATE_INVITE: false,
+                            SEND_MESSAGES: false,
+                            READ_MESSAGES: false
+                        });
+                
+                    const Complete = new Discord.MessageEmbed()
+                        .setTitle("User Removed!")
+                        .setDescription(supportbot.RemovedUser.replace(/%user%/g, rUser.id))
+                        .setTimestamp()
+                        .setColor(supportbot.EmbedColour)
+                   message.channel.send({ embed: Complete });
+            } else {
+                return message.channel.send({ embed: NoPerms });
+            }
+
+    }
+};

commands/rename.js

@@ -1,53 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Rename
-
-const Discord = require("discord.js");
-const bot = new Discord.Client();
-
-const fs = require("fs");
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = async (bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Rename_Command}`);
-
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-    
-    const outsideticket = new Discord.MessageEmbed()
-		.setDescription(`:x: Cannot use this command becase you are outside a ticket channel.`)
-		.setColor(supportbot.colour) 
-	if (!message.channel.name.startsWith(`${supportbot.Ticket_Channel_Name}-`)) return message.channel.send({embed: outsideticket});
-	const renameto = args.join(" ")
-	message.channel.setName(`${supportbot.Ticket_Channel_Name}-${renameto}`)
-	
-    // Renamed Ticket Logistic   
-	const logEmbed = new Discord.MessageEmbed()
-        .setTitle(":ticket: Ticket Renamed")
-		.setDescription(`<@${message.author.id}> has renamed a ticket to ${supportbot.Ticket_Channel_Name}-${renameto}`)
-        .setColor(supportbot.EmbedColour)
-        .setFooter(supportbot.EmbedFooter)
-  
-    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Ticket_Logs}`)
-
-    const errornochannel = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Ticket_Logs}\`\n\nError Code: \`SB-03\``)
-        .setColor(supportbot.ErrorColour);
-    if(!locateChannel) return message.channel.send(errornochannel);
-        
-    locateChannel.send(logEmbed)
-
-};
-
-exports.help = {
-    name: supportbot.Rename_Command,
-}

commands/report.js

@@ -1,69 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Report
-
-const Discord = require("discord.js");
-const bot = new Discord.Client();
-
-const fs = require("fs");
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = (bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Report_Command}`);
-
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === `${supportbot.StaffRole}`);
-
-    if(!staffGroup) {
-        message.reply(rolemissing).catch(err => {
-          console.error(err);
-        });
-    } else {
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour)
-
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-        if(!message.member.roles.cache.has(staffGroup.id)) {
-            message.reply(donothaverole);
-        } else {
-            if(!args[0]) {
-                message.reply(":x: Sorry! Please specify the user to report.");
-            } else {
-                if(!args[1]) {
-                    message.reply(":x: Sorry! Specify the reason of your report.");
-                } else {
-                  let reportDesc = args.slice(1).join(" ");
-                    const embed = new Discord.MessageEmbed()
-                        .setTitle(`${supportbot.Report_Title}`)
-                        .setThumbnail(message.author.avatarURL)
-                        .addField("Report by:", `<@${message.author.id}>`, false)
-                        .addField("Description:", `${reportDesc}`, false)
-                        .addField("Reported User:", `${args[0]}`, false)
-                        .setTimestamp(new Date())
-                        .setColor(supportbot.EmbedColour)
-                        .setFooter(`${message.author.username}#${message.author.discriminator}`, message.author.displayAvatarURL);
-                    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Report_Channel}`)
-                    if(!locateChannel) {
-                        const errornochannel = new Discord.MessageEmbed()
-                            .setTitle("SupportBot Error!")
-                            .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Report_Channel}\`\n\nError Code: \`SB-03\``)
-                            .setColor(supportbot.ErrorColour);
-                        if(!locateChannel) return message.channel.send(errornochannel);        
-
-                    } else {
-                        locateChannel.send(embed);
-
-                    }
-                }
-            }
-        }
-    }
-};
-
-exports.help = {
-    name: supportbot.Report_Command
-}

commands/say.js

@@ -1,38 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Say
-
-const Discord = require("discord.js");
-const bot = new Discord.Client();
-
-const fs = require("fs");
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = (bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Say_Command}`);
-
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === supportbot.StaffRole);
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-    
-    const embed = new Discord.MessageEmbed()
-        .setTitle(`${supportbot.Announcement_Title}`)
-        .setDescription(args.join(" "))
-        .setTimestamp()
-        .setColor(supportbot.EmbedColour)
-        .setFooter(`${message.author.username}#${message.author.discriminator}`, message.author.displayAvatarURL)
-
-    message.channel.send(embed);
-
-};
-
-exports.help = {
-    name: supportbot.Say_Command,
-}

commands/suggest.js

@@ -1,49 +1,62 @@
-
+// SupportBot, Created by Emerald Services
-// SupportBot
+// Suggest Command
-// Created by © 2020 Emerald Services
-// Command: Say
 
 const Discord = require("discord.js");
-const bot = new Discord.Client();
-
 const fs = require("fs");
-const yaml = require('js-yaml');
 
+const yaml = require('js-yaml');
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
 
-exports.run = async(bot, message, args) => {
+module.exports = {
+    name: supportbot.SuggestCommand,
+    description: supportbot.SuggestionDesc,
 
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Suggest_Command}`);
+    execute(message, args) {
+	if (supportbot.DeleteMessages == "true") message.delete();
 	    
-    const SuggestionEmbed = new Discord.MessageEmbed()
+        let locateChannel = message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.name === supportbot.SuggestionChannel);
-        .setTitle(`${supportbot.Suggestion_Title}`)
-        .setDescription(`\`\`\`${args.join(" ")}\`\`\`\nFrom <@${message.author.id}>`)
-        .setThumbnail(message.author.avatarURL)
-        .setFooter(`${supportbot.EmbedFooter}`)
-        .setTimestamp(new Date())
-        .setColor(supportbot.EmbedColour)
 
-    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Suggestion_Channel}`)
+        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.SuggestCommand}!`);
 
-    const errornochannel = new Discord.MessageEmbed()
+        const errornochannel = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
+            .setTitle("Invalid Channel")
-        .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Suggestion_Channel}\`\n\nError Code: \`SB-03\``)
+            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.SuggestionChannel}\``)
-        .setColor(supportbot.ErrorColour);
+            .setColor(supportbot.ErrorColour);
-    if(!locateChannel) return message.channel.send(errornochannel);
 
-    locateChannel.send(SuggestionEmbed)
+        if(!locateChannel) return message.channel.send({ embed: errornochannel });
 
-    .then(async function(msg) {
+        const embed = new Discord.MessageEmbed()
-        msg.react(supportbot.suggestyes).then(() => msg.react(supportbot.suggestno));
+            .setDescription(`> **${supportbot.SuggestionStarter}**`)
-    });
+	        .setColor(supportbot.EmbedColour)
+        message.channel.send({ embed: embed });
 
-    const SuggestionSuccessEmbed = new Discord.MessageEmbed()
+        let suggestion = []
-        .setDescription(`👍 Suggestion has been successfully created\nYou can view your suggestion in <#${locateChannel.id}>`)
+        message.channel.awaitMessages(response => response.content.length > 2, {
-        .setColor(supportbot.EmbedColour)
+            max: 1,
-    message.channel.send(SuggestionSuccessEmbed);
+            time: 500000,
+            errors: ['time'],
+        }).then((collected) => {
+            suggestion.push(collected.map(r => r.content));
 
+            const SuggestionMessage = new Discord.MessageEmbed()
+                .setColor(supportbot.EmbedColour)
+                .setFooter(supportbot.EmbedFooter)
+
+                .setTitle(supportbot.SuggestionTitle)
+                .setDescription(`\`\`\`${suggestion}\`\`\``)
+
+                .addFields( { name: "From", value: `<@${message.author.id}>`, inline: false }, )
+
+            locateChannel.send({ embed: SuggestionMessage }).then(async function(msg) {
+                msg.react(supportbot.SuggestReact_1).then(() => msg.react(supportbot.SuggestReact_2));
+            });
+
+            const SuggestionComplete = new Discord.MessageEmbed()
+                .setColor(supportbot.SuccessColour)
+                .setDescription(`:white_check_mark: Your suggestion has been successfully created. <#${locateChannel.id}>`)
+            message.channel.send({ embed: SuggestionComplete })
+
+        });
+    
+    }
 };
-
-exports.help = {
-    name: supportbot.Suggest_Command,
-}

commands/ticket.js

@@ -1,166 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Ticket
-
-const Discord = require("discord.js");
-const bot = new Discord.Client();
-
-const fs = require("fs");
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-const TicketNumberID = require('../utility/TicketNumber');
-
-exports.run = async (bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.Ticket_Command}`);
-	
-    // Ticket Number ID Settings
-	let ticketNumberID = TicketNumberID.pad(message.guild.id);
-	
-    // Ticket Subject Settings
-	const subject = args.join(" ") || `${supportbot.Default_Ticket_Reason}`;
-
-    // Ticket Limitiations
-	const alreadyopen = new Discord.MessageEmbed()
-        	.setDescription(`:x: Cannot create a ticket because **${supportbot.Ticket_Channel_Name}-${ticketNumberID}** already exists.`)
-        	.setColor(supportbot.EmbedColour)
-    
-    // Ticket Creation
-    	if (message.guild.channels.cache.find(TicketChannel => TicketChannel.name === `${supportbot.Ticket_Channel_Name}-` + message.author.username)) return message.channel.send(alreadyopen);
-    		message.guild.channels.create(`${supportbot.Ticket_Channel_Name}-${ticketNumberID}`, {
-			type: 'text',
-		}).then(TicketChannel => {
-        
-    // Roles
-        let staff = message.guild.roles.cache.find(supportRole => supportRole.name === `${supportbot.StaffRole}`)
-        let everyone = message.guild.roles.cache.find(everyoneRole => everyoneRole.name === supportbot.everyone)
-        let department = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.Department_Role_1}`)
-        let department2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.Department_Role_2}`)
-        let department3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.Department_Role_3}`)
-
-    // Permissions
-        TicketChannel.updateOverwrite(everyone, { VIEW_CHANNEL: false });
-        TicketChannel.updateOverwrite(message.author, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: false, READ_MESSAGES: true });
-        TicketChannel.updateOverwrite(staff, { VIEW_CHANNEL: true, CREATE_INVITE: false, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-        TicketChannel.updateOverwrite(department, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-        TicketChannel.updateOverwrite(department2, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-        TicketChannel.updateOverwrite(department3, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-
-    // Category
-    let category = message.guild.channels.cache.find(c => c.name === supportbot.category);
-        if (category) {
-            TicketChannel.setParent(category.id);
-        } else {
-            if (message.guild.channels.cache.get(supportbot.category)) {
-                TicketChannel.setParent(message.guild.channels.cache.get(supportbot.category).id);
-            }
-        }
-        
-    const ticketopened = new Discord.MessageEmbed()
-        .setTitle(":white_check_mark: Support Ticket Created")
-        .setDescription(`<@${message.author.id}> your support ticket created successfully`)
-        .addField("Your Ticket:", `<#${TicketChannel.id}>`)
-        .setColor(supportbot.SuccessColour)
-    message.channel.send({embed: ticketopened});
-    // Ticket Message - ( Able to edit this message via the settings.json file )
-    const ticketMessage = `Hi! <@${message.author.id}>\n${supportbot.Ticket_Message}`;
-
-    const Department_1 = supportbot.Ticket_Department_1;
-    const Department_2 = supportbot.Ticket_Department_2;
-    const Department_3 = supportbot.Ticket_Department_3;
-
-    const Emoji_1 = supportbot.Ticket_Department_Emoji_1;
-    const Emoji_2 = supportbot.Ticket_Department_Emoji_2;
-    const Emoji_3 = supportbot.Ticket_Department_Emoji_3;
-
-    const TicketMessage = new Discord.MessageEmbed()
-        .setDescription(ticketMessage, true)
-        .addField("Available Departments", `${Emoji_1} ${Department_1}\n${Emoji_2} ${Department_2}\n${Emoji_3} ${Department_3}`)
-        .setColor(supportbot.Ticket_Colour)
-        .setFooter(supportbot.EmbedFooter)
-
-        if (subject != 'No Subject.') {
-            TicketMessage.addField("Reason", subject);
-        }
-        
-
-    TicketChannel.send({embed: TicketMessage}).then(function(msg) {
-
-        msg.react(Emoji_1).then(() => msg.react(Emoji_2)).then(() => msg.react(Emoji_3));
-
-        const filter = (reaction, user) => {
-			return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== msg.author.id;
-        };
-        
-        msg.awaitReactions(filter, { max: 1, time: 60000, errors: ['time'] })
-        .then(collected => {
-            const reaction = collected.first();
-
-        if (reaction.emoji.name === `${Emoji_1}`) {
-            TicketChannel.updateOverwrite(message.author, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-			TicketChannel.updateOverwrite(staff, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-			TicketChannel.updateOverwrite(department, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-			
-            const dept1 = new Discord.MessageEmbed()
-                .setDescription(`You have requested to contact ${department}. Please wait patiently for someone to reach out to you.`)
-                .setColor(supportbot.SuccessColour)
-            TicketChannel.send(dept1)
-        }
-
-        if (reaction.emoji.name === `${Emoji_2}`) {
-            TicketChannel.updateOverwrite(message.author, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-			TicketChannel.updateOverwrite(staff, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-			TicketChannel.updateOverwrite(department2, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-
-            const dept2 = new Discord.MessageEmbed()
-                .setDescription(`You have requested to contact ${department2}. Please wait patiently for someone to reach out to you.`)
-                .setColor(supportbot.SuccessColour)
-            TicketChannel.send(dept2)
-        }
-
-        if (reaction.emoji.name === `${Emoji_3}`) {
-            TicketChannel.updateOverwrite(message.author, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-			TicketChannel.updateOverwrite(staff, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-			TicketChannel.updateOverwrite(department3, { VIEW_CHANNEL: true, CREATE_INVITE: false, SEND_MESSAGES: true, READ_MESSAGES: true });
-			
-            const dept3 = new Discord.MessageEmbed()
-                .setDescription(`You have requested to contact ${department3}. Please wait patiently for someone to reach out to you.`)
-                .setColor(supportbot.SuccessColour)
-            TicketChannel.send(dept3)
-        }
-
-        });
-
-    });
-
-    // Ticket Logging
-    const logEmbed = new Discord.MessageEmbed()
-        .setTitle(":ticket: Ticket Log")
-        .addField("Ticket ID", ticketNumberID, true)
-        .addField("User", `<@${message.author.id}>`, true)
-        .addField("Channel", `ticket#${ticketNumberID}`, true)
-        .setColor(supportbot.EmbedColour)
-        .setFooter(supportbot.EmbedFooter)
-
-    if (subject != 'No Subject.') {
-        logEmbed.addField('Subject', subject, true);
-    }
-  
-    let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === `${supportbot.Ticket_Logs}`)
-
-    const errornochannel = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.Ticket_Logs}\`\n\nError Code: \`SB-03\``)
-        .setColor(supportbot.ErrorColour);
-    if(!locateChannel) return message.channel.send(errornochannel);
-        
-    locateChannel.send(logEmbed)
-
-    }).catch(err=>{console.error(err)});
-    
-};
-
-exports.help = {
-    name: supportbot.Ticket_Command,
-};

commands/unlock.js

@@ -1,38 +0,0 @@
-// SupportBot
-// Created by © 2020 Emerald Services
-// Command: Say
-
-const Discord = require("discord.js");
-const bot = new Discord.Client();
-
-const fs = require("fs");
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-exports.run = async(bot, message, args) => {
-
-    console.log(`\u001b[33m`, `[${supportbot.Bot_Name}] > `, `\u001b[31;1m`, `${message.author.tag}`, `\u001b[32;1m`, `has executed`, `\u001b[31;1m`, `${supportbot.Prefix}${supportbot.UnLockchat_Command}`);
-
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
-    let lockedRole = message.guild.roles.cache.find(lc => lc.name === `${supportbot.locked_role}`)
-
-    const rolerequired = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Incorrect Permissions, You cannot execute this command as you do not have the required role.\n\nRole Required: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-02\``)
-        .setColor(supportbot.ErrorColour); 
-    if (!message.member.roles.cache.has(staffGroup.id)) return message.reply({embed: rolerequired});
-    
-    message.channel.overwritePermissions(lockedRole, { READ_MESSAGES: true, SEND_MESSAGES: true });
-    message.channel.overwritePermissions(staffGroup, { READ_MESSAGES: true, SEND_MESSAGES: true });
-
-    const lockmsg = new Discord.MessageEmbed()
-        .setDescription(":white_check_mark: **Chat Un-Locked**")
-        .setColor(supportbot.EmbedColour);
-    message.channel.send(lockmsg);
-
-};
-
-exports.help = {
-    name: supportbot.UnLockchat_Command,
-}

entrypoint.sh

@@ -1,15 +0,0 @@
- cd /home/container
-
-if [ "${GIT_CLONE}" == "true" ] || [ "${GIT_CLONE}" == "1" ]; then
-	if [ "$(ls -A /home/container)" ]; then
-		echo "Pulling Updates"
-		git pull 
-	else 
-		echo -e "/home/container is empty.\nCloning files into the directory."
-		git clone https://github.com/1tzemerald/SupportBot.git
-	fi
-fi
-
-sed -i '/s/BOT_TOKEN_HERE/${BOT_TOKEN}/g' settings.json
-MODIFIED_STARTUP=`eval echo $(echo ${STARTUP} | sed -e 's/{{/${/g' -e 's/}}/}/g')`
-${MODIFIED_STARTUP}

events/guildMemberAdd.js

@@ -0,0 +1,49 @@
+// SupportBot 6.0, Created by Emerald Services
+// Ready Event
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = async (bot, member) => {
+
+  if (supportbot.SystemMessages === "true") {
+    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel)
+    
+    if (!SystemChannel) return;
+    
+    console.log(`[${supportbot.Bot_Name}]: ${member.user.username} has joined ${member.guild.name}!`)
+    console.log(supportbot.AutoRole_Role)
+
+    if (supportbot.SystemMessage_Type === "embed") {
+      const GuildAddMember = new Discord.MessageEmbed()
+        .setTitle(supportbot.Welcome_Title)
+        .setDescription(supportbot.WelcomeMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
+        .setColor(supportbot.EmbedColour)
+
+        if (supportbot.SystemMessage_Icon === "BOT") {
+            GuildAddMember.setThumbnail(bot.user.displayAvatarURL())
+        }
+
+        if (supportbot.SystemMessage_Icon === "USER") {
+            GuildAddMember.setThumbnail(member.user.displayAvatarURL())
+        }
+
+
+        if (supportbot.SystemMessage_EmbedFooter === "true") {
+            GuildAddMember.setFooter(supportbot.EmbedFooter)
+        }
+
+    SystemChannel.send({ embed: GuildAddMember });
+        
+    }
+
+    if (supportbot.SystemMessage_Type === "normal") {
+        SystemChannel.send(supportbot.WelcomeMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
+
+    }
+
+  }
+};

events/guildMemberRemove.js

@@ -0,0 +1,48 @@
+// SupportBot 6.0, Created by Emerald Services
+// Ready Event
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = async (bot, member) => {
+
+  if (supportbot.SystemMessages === "true") {
+    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel)
+    
+    if (!SystemChannel) return;
+    
+    console.log(`[${supportbot.Bot_Name}]: ${member.user.username} has left ${member.guild.name}!`)
+
+    if (supportbot.SystemMessage_Type === "embed") {
+      const GuildRemoveMember = new Discord.MessageEmbed()
+        .setTitle(supportbot.Leave_Title)
+        .setDescription(supportbot.LeaveMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
+        .setColor(supportbot.EmbedColour)
+
+        if (supportbot.SystemMessage_Icon === "BOT") {
+          GuildRemoveMember.setThumbnail(bot.user.displayAvatarURL())
+        }
+
+        if (supportbot.SystemMessage_Icon === "USER") {
+          GuildRemoveMember.setThumbnail(member.user.displayAvatarURL())
+        }
+
+
+        if (supportbot.SystemMessage_EmbedFooter === "true") {
+          GuildRemoveMember.setFooter(supportbot.EmbedFooter)
+        }
+
+    SystemChannel.send({ embed: GuildRemoveMember });
+        
+    }
+
+    if (supportbot.SystemMessage_Type === "normal") {
+        SystemChannel.send(supportbot.LeaveMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
+
+    }
+
+  }
+};

events/message.js

@@ -0,0 +1,22 @@
+// SupportBot 6.0, Created by Emerald Services
+// Message Event
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = async (bot, message) => {
+	if(message.author.bot) return;
+  	if(message.channel.type === "dm") return;
+  	if (message.content.indexOf(supportbot.Prefix) !== 0) return;
+
+  	let messageArray = message.content.split(" ");
+  	const args = message.content.slice(supportbot.Prefix.length).trim().split(/ +/g);
+  	const command = args.shift().toLowerCase();
+
+  	const cmd = bot.commands.get(command);
+  	if(!cmd) return;
+  	cmd.execute(message, args);
+};

events/messageReactionAdd.js

@@ -0,0 +1,36 @@
+// SupportBot 6.0, Created by Emerald Services
+// Message Reaction Event
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+const tickets = yaml.load(fs.readFileSync('./storage/ticketreaction.yml', 'utf8'));
+
+module.exports = async (client, reaction, user) => {
+
+    let message = {
+        guild: reaction.message.channel.guild,
+        author: user,
+        content: "Not available",
+        channel: reaction.message.channel
+    }
+
+    if (supportbot.ReactionTickets === "true") {
+        if (reaction.message.id === tickets.ReactionMessage_ID) {
+            if (reaction.emoji.name == supportbot.ReactionEmoji || reaction.emoji.id == supportbot.ReactionEmoji) {
+                await reaction.users.remove(user.id)
+
+            	try {
+            	    const cmd = client.commands.get("ticket");
+            	    if(!cmd) return;
+            	    
+            	    cmd.execute(message, "undefined");
+            	} catch (error) {
+            	    console.error(error);
+            	}
+            }
+        }
+    }
+};

events/ready.js

@@ -0,0 +1,54 @@
+// SupportBot 6.0, Created by Emerald Services
+// Ready Event
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+const tickets = yaml.load(fs.readFileSync('./storage/ticketreaction.yml', 'utf8'));
+
+  
+module.exports = async (bot) => {
+    bot.user.setActivity(supportbot.BotActivity, {
+        type: supportbot.ActivityType, 
+        url: supportbot.StreamingURL
+        
+    });
+    
+    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
+    console.log(`\u001b[37m`, `${supportbot.Bot_Name} has successfully connected to discord`)
+    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
+
+    if (supportbot.ReactionTickets === "true") {
+        let chan1 = bot.channels.cache.find(channel => channel.name === supportbot.ReactionChannel)
+
+        if (!chan1) {
+            console.log('\u001b[33m', "[WARN] Ticket reaction panel is not setup, You can do so via the configuration file!")
+            return false;
+        }
+
+        chan1.messages.fetch(tickets.ReactionMessage_ID).catch(r => {
+            let embed = new Discord.MessageEmbed()
+                .setTitle(supportbot.ReactionMessage.replace(/%reaction_emoji%/g, supportbot.ReactionEmoji))
+                .setColor(supportbot.SuccessColour)
+                .setFooter(supportbot.EmbedFooter);
+
+            bot.channels.cache.find(channel => channel.name === supportbot.ReactionChannel).send({ 
+                embed: embed 
+            }).then(r => {
+                let data = {
+                    "ReactionMessage_ID": `${r.id}`
+                }
+                let yamlStr = yaml.dump(data);
+                fs.writeFileSync('./storage/ticketreaction.yml', yamlStr, 'utf8');
+                
+                r.react(supportbot.ReactionEmoji);
+            }).catch(e => {
+                console.log(e)
+            })
+        })
+    }
+
+
+};

index.js

@@ -1,12 +1,15 @@
-//  ____                               _   ____        _   
+//        _________                                  __ __________        __   
-// / ___| _   _ _ __  _ __   ___  _ __| |_| __ )  ___ | |_ 
+//       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-// \___ \| | | | '_ \| '_ \ / _ \| '__| __|  _ \ / _ \| __|
+//       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-//  ___) | |_| | |_) | |_) | (_) | |  | |_| |_) | (_) | |_ 
+//       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-// |____/ \__,_| .__/| .__/ \___/|_|   \__|____/ \___/ \__|
+//      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-//             |_|   |_|                                   
+//              \/      |__|   |__|                             \/             
-//              © 2020 Created by Emerald Services
+//
-//              Licnese: MIT
+//                      SupportBot version 6.1
-//              SupportBot v5.2
+//                      Created by Emerald Services
+//                      Installed with MIT License
+//
+//                      Support Server: discord.gg/jspKFcE
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -17,141 +20,73 @@ bot.commands = new Discord.Collection();
 const yaml = require('js-yaml');
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
 
+const { promisify } = require("util");
+const readdir = promisify(require("fs").readdir);
+
+String.prototype.toProperCase = function () {
+    return this.replace(
+        /([^\W_]+[^\s-]*) */g,
+        (txt) => txt.charAt(0).toUpperCase() + txt.substr(1).toLowerCase()
+    );
+};
+
+const init = async () => {
+    const evtFiles = await readdir("./events/");
+    
+    evtFiles.forEach((file, i) => {
+        const eventName = file.split(".")[0];
+        const event = require(`./events/${file}`);
+        
+        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Event Loaded: ${eventName.toProperCase()} `);
+        
+        bot.on(eventName, event.bind(null, bot));
+        delete require.cache[require.resolve(`./events/${file}`)];
+    });
+
+    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Successfully loaded ${evtFiles.length} events.`);
+    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
+};
+
+init();
+
 fs.readdir("./commands/", (err, files) => {
-    if(err) console.log(err);
+    if (err) console.info(err, "error");
     
-    let jsfile = files.filter(f => f.split(".").pop() === "js")
+    let jsfiles = files.filter((f) => f.split(".").pop() === "js");
-    if(jsfile.length <= 0) return console.log(`${supportbot.Bot_Name} No commands found. Try to Re-download the resource`);
 
-    jsfile.forEach((f, i) =>{
+    if (jsfiles.length <= 0) {
-      let props = require(`./commands/${f}`);
+        console.log(`[${supportbot.Bot_Name}]: No commands found. Try to Re-download the resource`);
-      console.log(`[${supportbot.Bot_Name}] > Command Loaded > ${f}`);
+        return;
-      bot.commands.set(props.help.name, props);
+    }
+  
+    jsfiles.forEach((f, i) => {
+        let props = require(`./commands/${f}`);
+        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
+        bot.commands.set(props.name, props);
     });
 
-  });
+    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Loaded ${jsfiles.length} commands!`);
+    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
+});
 
-bot.addons = new Discord.Collection();  
+fs.readdir("./addons/", (err, files) => {
+    if (err) console.info(err, "error");
     
-fs.readdir("./sb-addons/", (err, files) => {
+    let jsfiles = files.filter((f) => f.split(".").pop() === "js");
-    if(err) console.log(err);
 
-    let jsfile = files.filter(f => f.split(".").pop() === "js")
+    if (jsfiles.length <= 0) {
-    if(jsfile.length <= 0) return console.log(`${supportbot.Bot_Name} No addons detected nor default! Either download addons from https://emeraldservices.xyz/`);
+        console.log(`[${supportbot.Bot_Name}]: No addons found. You can download addons from https://emeraldservices.xyz`);
+        return;
+    }
   
-    jsfile.forEach((f, i) =>{
+    jsfiles.forEach((f, i) => {
-      let props = require(`./sb-addons/${f}`);
+        let props = require(`./addons/${f}`);
-      console.log(`[${supportbot.Bot_Name}] > Addons Loaded > ${f}`);
+        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
-      bot.addons.set(props.help.name, props);
+        bot.commands.set(props.name, props);
     });
 
-  });
+    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Loaded ${jsfiles.length} commands!`);
-
+    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
-bot.on("ready", async () => {
-  bot.user.setActivity(supportbot.BotActivity, {type: supportbot.ActvityType});
-    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
-    console.log(`\u001b[37m`, `${supportbot.Bot_Name} has successfully connected to discord`)
-    console.log(`\u001b[37m`, `You can download additional features from our marketplace https://emeraldservices.xyz/`)   
-    console.log(`\u001b[37m`, `Invite your bot with https://discordapp.com/api/oauth2/authorize?client_id=${bot.user.id}&permissions=8&scope=bot`)
-    console.log(`\u001b[37m`, `© SupportBot created by Emerald Services`)
-    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
-
-});
-
-bot.on("message", async message => {
-	if(message.author.bot) return;
-  	if(message.channel.type === "dm") return;
-  	if (message.content.indexOf(supportbot.Prefix) !== 0) return;
-
-  	let messageArray = message.content.split(" ");
-  	const args = message.content.slice(supportbot.Prefix.length).trim().split(/ +/g);
-  	const command = args.shift().toLowerCase();
-
-    let staffGroup = message.guild.roles.cache.find(staffRole => staffRole.name === `${supportbot.StaffRole}`)
-    let autoGroup = message.guild.roles.cache.find(autoRole => autoRole.name === `${supportbot.AutoRole}`)
-    let deptGroup1 = message.guild.roles.cache.find(deptRole1 => deptRole1.name === `${supportbot.Department_Role_1}`)
-    let deptGroup2 = message.guild.roles.cache.find(deptRole2 => deptRole2.name === `${supportbot.Department_Role_2}`)
-    let deptGroup3 = message.guild.roles.cache.find(deptRole3 => deptRole3.name === `${supportbot.Department_Role_3}`)
-
-    const rolemissing = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Staff role missing, You cannot execute any commands as the following role does not exist with this server.\nThis role is configurable via **supportbot-config.yml**\n\nPlease create the role: \`${supportbot.StaffRole}\`\n\nError Code: \`SB-01\``)
-        .setColor(supportbot.ErrorColour)
-    if (!staffGroup) return message.reply(rolemissing).catch(err=>{console.error(err)})
-
-    const rolemissing1 = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Auto Role missing, You cannot execute any commands as the following role does not exist with this server.\nThis role is configurable via **supportbot-config.yml**\n\nPlease create the role: \`${supportbot.AutoRole}\`\n\nError Code: \`SB-01\``)
-        .setColor(supportbot.ErrorColour)
-    if (!autoGroup) return message.reply(rolemissing1).catch(err=>{console.error(err)})
-
-    const rolemissing2 = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Department Role missing, You cannot execute any commands as the following role does not exist with this server.\nThis role is configurable via **supportbot-config.yml**\n\nPlease create the role: \`${supportbot.Department_Role_1}\`\n\nError Code: \`SB-01\``)
-        .setColor(supportbot.ErrorColour)
-    if (!deptGroup1) return message.reply(rolemissing2).catch(err=>{console.error(err)})
-
-    const rolemissing3 = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Department Role missing, You cannot execute any commands as the following role does not exist with this server.\nThis role is configurable via **supportbot-config.yml**\n\nPlease create the role: \`${supportbot.Department_Role_2}\`\n\nError Code: \`SB-01\``)
-        .setColor(supportbot.ErrorColour)
-    if (!deptGroup2) return message.reply(rolemissing3).catch(err=>{console.error(err)})
-
-    const rolemissing4 = new Discord.MessageEmbed()
-        .setTitle("SupportBot Error!")
-        .setDescription(`:x: **Error!** Department Role missing, You cannot execute any commands as the following role does not exist with this server.\nThis role is configurable via **supportbot-config.yml**\n\nPlease create the role: \`${supportbot.Department_Role_3}\`\n\nError Code: \`SB-01\` `)
-        .setColor(supportbot.ErrorColour)
-    if (!deptGroup3) return message.reply(rolemissing4).catch(err=>{console.error(err)})
-
-  	const cmd = bot.commands.get(command);
-  	if(!cmd) return;
-  	cmd.run(bot, message, args);
-    message.delete();
-});
-
-bot.on("message", async message => {
-	if(message.author.bot) return;
-	if(message.channel.type === "dm") return;
-	if (message.content.indexOf(supportbot.Prefix) !== 0) return;
-
-	let messageArray = message.content.split(" ");
-	const args = message.content.slice(supportbot.Prefix.length).trim().split(/ +/g);
-	const addon = args.shift().toLowerCase();
-
-	const cmd = bot.addons.get(addon);
-	if(!cmd) return;
-	cmd.run(bot, message, args);
-  message.delete();
-});
-
-// [SupportBot] Welcome Message && Auto Join Role
-
-bot.on("guildMemberAdd", (member) => {
-  let channel = member.guild.channels.cache.find(channel => channel.name === `${supportbot.WelcomeChannel}`)
-  let autorole = member.guild.roles.cache.find(autorole => autorole.name === `${supportbot.AutoRole}`)
-  
-  const WelcomeMsg = new Discord.MessageEmbed()
-    .setColor(supportbot.EmbedColour)
-    .setThumbnail(member.user.avatarURL)
-    .setDescription(`:wave: ${member.user.username}\n${supportbot.WelcomeMessage}`)
-
-  channel.send(WelcomeMsg);
-  member.roles.add(autorole).catch(console.error);
-    
-});
-
-// [SupportBot] Leave Message
-
-bot.on("guildMemberRemove", (member) => {
-  let channel = member.guild.channels.cache.find(channel => channel.name === `${supportbot.LeaveChannel}`)
-
-  const LeaveMsg = new Discord.MessageEmbed()
-    .setColor(supportbot.EmbedColour)
-    .setThumbnail(member.user.avatarURL)
-    .setDescription(`:wave: ${member.user.username}\n${supportbot.LeaveMessage}`)
-
-  channel.send(LeaveMsg);
-
 });
 
 bot.login(supportbot.Token);

package-lock.json

@@ -0,0 +1,777 @@
+{
+  "name": "supportbot",
+  "version": "6.0.0",
+  "lockfileVersion": 1,
+  "requires": true,
+  "dependencies": {
+    "@discordjs/collection": {
+      "version": "0.1.6",
+      "resolved": "https://registry.npmjs.org/@discordjs/collection/-/collection-0.1.6.tgz",
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+    },
+    "@discordjs/form-data": {
+      "version": "3.0.1",
+      "resolved": "https://registry.npmjs.org/@discordjs/form-data/-/form-data-3.0.1.tgz",
+      "integrity": "sha512-ZfFsbgEXW71Rw/6EtBdrP5VxBJy4dthyC0tpQKGKmYFImlmmrykO14Za+BiIVduwjte0jXEBlhSKf0MWbFp9Eg==",
+      "requires": {
+        "asynckit": "^0.4.0",
+        "combined-stream": "^1.0.8",
+        "mime-types": "^2.1.12"
+      }
+    },
+    "@javascript-obfuscator/escodegen": {
+      "version": "2.1.1",
+      "resolved": "https://registry.npmjs.org/@javascript-obfuscator/escodegen/-/escodegen-2.1.1.tgz",
+      "integrity": "sha512-d5TIrhngNyqphUPgjWRVcepw55+aIrN2YX6BHy+4XOTq3/6AZCFj18Ym0tYSDm8T7+hLN6Culif18cepF/NpDQ==",
+      "requires": {
+        "esprima": "^4.0.1",
+        "estraverse": "^5.2.0",
+        "esutils": "^2.0.2",
+        "optionator": "^0.8.1",
+        "source-map": "~0.6.1"
+      }
+    },
+    "@nuxtjs/opencollective": {
+      "version": "0.3.2",
+      "resolved": "https://registry.npmjs.org/@nuxtjs/opencollective/-/opencollective-0.3.2.tgz",
+      "integrity": "sha512-um0xL3fO7Mf4fDxcqx9KryrB7zgRM5JSlvGN5AGkP6JLM5XEKyjeAiPbNxdXVXQ16isuAhYpvP88NgL2BGd6aA==",
+      "requires": {
+        "chalk": "^4.1.0",
+        "consola": "^2.15.0",
+        "node-fetch": "^2.6.1"
+      }
+    },
+    "@types/minimatch": {
+      "version": "3.0.3",
+      "resolved": "https://registry.npmjs.org/@types/minimatch/-/minimatch-3.0.3.tgz",
+      "integrity": "sha512-tHq6qdbT9U1IRSGf14CL0pUlULksvY9OZ+5eEgl1N7t+OA3tGvNpxJCzuKQlsNgCVwbAs670L1vcVQi8j9HjnA=="
+    },
+    "@types/validator": {
+      "version": "13.0.0",
+      "resolved": "https://registry.npmjs.org/@types/validator/-/validator-13.0.0.tgz",
+      "integrity": "sha512-WAy5txG7aFX8Vw3sloEKp5p/t/Xt8jD3GRD9DacnFv6Vo8ubudAsRTXgxpQwU0mpzY/H8U4db3roDuCMjShBmw=="
+    },
+    "abort-controller": {
+      "version": "3.0.0",
+      "resolved": "https://registry.npmjs.org/abort-controller/-/abort-controller-3.0.0.tgz",
+      "integrity": "sha512-h8lQ8tacZYnR3vNQTgibj+tODHI5/+l06Au2Pcriv/Gmet0eaj4TwWH41sO9wnHDiQsEj19q0drzdWdeAHtweg==",
+      "requires": {
+        "event-target-shim": "^5.0.0"
+      }
+    },
+    "acorn": {
+      "version": "8.0.4",
+      "resolved": "https://registry.npmjs.org/acorn/-/acorn-8.0.4.tgz",
+      "integrity": "sha512-XNP0PqF1XD19ZlLKvB7cMmnZswW4C/03pRHgirB30uSJTaS3A3V1/P4sS3HPvFmjoriPCJQs+JDSbm4bL1TxGQ=="
+    },
+    "ansi-styles": {
+      "version": "4.3.0",
+      "resolved": "https://registry.npmjs.org/ansi-styles/-/ansi-styles-4.3.0.tgz",
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+      "requires": {
+        "color-convert": "^2.0.1"
+      }
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+    "argparse": {
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+      "resolved": "https://registry.npmjs.org/argparse/-/argparse-1.0.10.tgz",
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+      "requires": {
+        "sprintf-js": "~1.0.2"
+      }
+    },
+    "array-differ": {
+      "version": "3.0.0",
+      "resolved": "https://registry.npmjs.org/array-differ/-/array-differ-3.0.0.tgz",
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+      "resolved": "https://registry.npmjs.org/array-filter/-/array-filter-1.0.0.tgz",
+      "integrity": "sha1-uveeYubvTCpMC4MSMtr/7CUfnYM="
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+      "resolved": "https://registry.npmjs.org/assert/-/assert-2.0.0.tgz",
+      "integrity": "sha512-se5Cd+js9dXJnu6Ag2JFc00t+HmHOen+8Q+L7O9zI0PqQXr20uk2J0XQqMxZEeo5U50o8Nvmmx7dZrl+Ufr35A==",
+      "requires": {
+        "es6-object-assign": "^1.1.0",
+        "is-nan": "^1.2.1",
+        "object-is": "^1.0.1",
+        "util": "^0.12.0"
+      }
+    },
+    "asynckit": {
+      "version": "0.4.0",
+      "resolved": "https://registry.npmjs.org/asynckit/-/asynckit-0.4.0.tgz",
+      "integrity": "sha1-x57Zf380y48robyXkLzDZkdLS3k="
+    },
+    "available-typed-arrays": {
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+      "resolved": "https://registry.npmjs.org/available-typed-arrays/-/available-typed-arrays-1.0.2.tgz",
+      "integrity": "sha512-XWX3OX8Onv97LMk/ftVyBibpGwY5a8SmuxZPzeOxqmuEqUCOM9ZE+uIaD1VNJ5QnvU2UQusvmKbuM1FR8QWGfQ==",
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+      "integrity": "sha1-ibTRmasr7kneFk6gK4nORi1xt2c="
+    },
+    "brace-expansion": {
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+      "resolved": "https://registry.npmjs.org/brace-expansion/-/brace-expansion-1.1.11.tgz",
+      "integrity": "sha512-iCuPHDFgrHX7H2vEI/5xpz07zSHB00TpugqhmYtVmMO6518mCuRMoOYFldEBl0g187ufozdaHgWKcYFb61qGiA==",
+      "requires": {
+        "balanced-match": "^1.0.0",
+        "concat-map": "0.0.1"
+      }
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+        "get-intrinsic": "^1.0.0"
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+    "chalk": {
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+        "ansi-styles": "^4.1.0",
+        "supports-color": "^7.1.0"
+      }
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+      "resolved": "https://registry.npmjs.org/chance/-/chance-1.1.7.tgz",
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+    },
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+      "integrity": "sha1-wKHS86cJLgN3S/qD8UwPxXkKhmc="
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+      "requires": {
+        "@types/validator": "13.0.0",
+        "google-libphonenumber": "^3.2.8",
+        "tslib": ">=1.9.0",
+        "validator": "13.0.0"
+      }
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+    "color-convert": {
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+      "requires": {
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+      }
+    },
+    "commander": {
+      "version": "6.2.0",
+      "resolved": "https://registry.npmjs.org/commander/-/commander-6.2.0.tgz",
+      "integrity": "sha512-zP4jEKbe8SHzKJYQmq8Y9gYjtO/POJLgIdKgV7B9qNmABVFVc+ctqSX6iXh4mCpJfRBOabiZ2YKPg8ciDw6C+Q=="
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+      "resolved": "https://registry.npmjs.org/concat-map/-/concat-map-0.0.1.tgz",
+      "integrity": "sha1-2Klr13/Wjfd5OnMDajug1UBdR3s="
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+    "consola": {
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+    }
+  }
+}

package.json

@@ -1,15 +1,27 @@
 {
   "name": "supportbot",
-  "version": "5.1.0",
+  "version": "6.1",
-  "description": "a discord dbot that can you help with your servers support",
+  "description": "SupportBot | #1 Self-Hosted Ticket Bot",
   "main": "index.js",
-  "scripts": {
-    "test": "-help"
-  },
-  "author": "Emerald SRV",
-  "license": "MIT",
   "dependencies": {
-    "discord.js": "^12.1.1",
+    "discord.js": "^12.5.1",
-    "js-yaml": "^3.13.1"
+    "javascript-obfuscator": "^2.9.4",
-  }
+    "js-yaml": "^3.14.0"
+  },
+  "devDependencies": {
+    "node-fetch": ">=2.6.1"
+  },
+  "scripts": {
+    "test": "help"
+  },
+  "repository": {
+    "type": "git",
+    "url": "git+https://github.com/1tzemerald/SupportBot.git"
+  },
+  "author": "Emerald Services",
+  "license": "MIT",
+  "bugs": {
+    "url": "https://github.com/1tzemerald/SupportBot/issues"
+  },
+  "homepage": "https://emeraldsrv.dev"
 }

sb-addons/default-addon.js

@@ -1,19 +0,0 @@
-// SupportBot Addons
-// Default Addon
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-const someaddon = new Discord.Client()
-
-someaddon.settings = require("./settings/someaddon.json");
-
-exports.run = async(bot, message, args) => {
-    message.delete();
-    
-    message.channel.send(":white_check_mark: **SupportBot Addon**\nYou can download addons from our marketplace. https://emeraldservices.xyz/")
-
-}
-
-exports.help = {
-    name: someaddon.settings.Addon_Example_Command,
-}

sb-addons/settings/someaddon.json

@@ -1,5 +0,0 @@
-{
-
-  "Addon_Example_Command": "addonexample"
-
-}

storage/SupportTickets.json

@@ -0,0 +1,4 @@
+{
+    "ticket": "ticket-0012", 
+    "id":419821884431925260
+}

storage/TicketID.json

@@ -0,0 +1,8 @@
+{
+    "716992597377286145": {
+        "id": 65
+    },
+    "805909541979029524": {
+        "id": 13
+    }
+}

storage/ticketreaction.yml

@@ -0,0 +1 @@
+ReactionMessage_ID: ''

storage/tickets.json

@@ -1 +0,0 @@
-{}

supportbot-config.yml

@@ -1,120 +1,195 @@
-#    _________                                  __ __________        __   
+#        _________                                  __ __________        __   
-#   /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
+#       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-#   \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
+#       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-#   /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
+#       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-#  /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
+#      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-#          \/      |__|   |__|                             \/             
+#              \/      |__|   |__|                             \/             
 #
-#                   SupportBot v5.2
+#                      SupportBot version 6.1
-#                   Created by © 2020 Emerald Services
+#                      Created by Emerald Services
-#                   License: MIT
+#                      Installed with MIT License
+#
+#                      Support Server: discord.gg/jspKFcE
+
+# General Bot Configuration
 
-#Bot Indentification
 Token: "BOT_TOKEN_HERE"
-Prefix: "!"
+Prefix: "-"
 Bot_Name: "SupportBot"
 
-BotActivity: "SupportBot v5.2"
+BotActivity: "-help | SupportBot"
-ActivityType: "PLAYING"
+StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
+# Must set ActivityType to STREAMING in order for Streaming URL to work in the bots status.
 
-EmbedColour: "#4bbf5c"
+ActivityType: "PLAYING"
+# Activity status can either be PLAYING, WATCHING, LISTENING or STREAMING.
+
+DeleteMessages: "true"
+
+# Embed Configuration
+
+EmbedColour: "#04b545"
 EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"
 
-# Colour Settings
+ErrorColour: "#d12519"
-ErrorColour: "#ff3030"
+SuccessColour: "#04b545"
-SuccessColour: "#4bbf5c"
 WarningColour: "#fca117" 
 
-# Role Settings
+# Role Configuration
-AutoRole: "Member"
-StaffRole: "Support"
 
-locked_role: "@everyone"
+AutoRole: "true"
-everyone: "@everyone"
+# By setting "AutoRole to 'true' the bot will automatically apply the role below when members joins. Set to 'false' to disable this feature.
+AutoRole_Role: "Member"
+LockdownRole: "@everyone"
 
-Department_Role_1: "Support"
+Staff: "Staff"
-Department_Role_2: "Sales"
+Admin: "Admin"
-Department_Role_3: "Support"
 
-# Ticket Department Settings
+# Ticket Configuration
-Ticket_Department_1: "Support"
-Ticket_Department_2: "Sales"
-Ticket_Department_3: "Other"
 
-Ticket_Department_Emoji_1: "🟢"
+TicketChannel: "ticket"
-Ticket_Department_Emoji_2: "🔵"
+TicketCategory: "Tickets"
-Ticket_Department_Emoji_3: "🔴"
+TicketLog: "ticket-logs"
+TranscriptLog: "transcripts"
+TicketSubject: "description"
+# TicketSubject: "description" means that the subject (reason) of the ticket will be displayed upon the channel description if set to "embed" it will be displayed within the embed.
 
-# Ticket Settings
+AllowTicketMentions: "true"
-category: "Tickets"
+# Set to "true" to allow the ticket to mention the author and the support team.
-Ticket_Colour: "#4bbf5c"
+# Set to "false" to dis-allow mentions within tickets.
-Ticket_Channel_Name: "ticket"
-Ticket_Logs: "ticket-logs"
 
-Transcript_Log: "ticket-data"
-Transcript_Title: "Support Transcript"
 
-Ticket_Closing: "⚠ Your ticket is now closing!"  
+# Ticket Panel (Ticket Reaction Create)
-Ticket_Closure: "Looks like you have come to the end of your support ticket\nPlease confirm that you want to close your ticket."
-Closure_Confirm_Word: "confirm"
 
-Ticket_Message: "Your support ticket has been opened successfully\nPlease allow us some time to reach out to you."
+ReactionTickets: "true"
-Default_Ticket_Reason: "No Subject"
+ReactionMessage: "React with %reaction_emoji% to create a Support Ticket!"
+ReactionChannel: "create-ticket"
+ReactionEmoji: "📩"
+# Custom Emojis: <:test:EMOJI_ID>
 
-# Welcome & Leave
+Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
-WelcomeChannel: "welcome"
+Ticket_Title: "Server Support | %ticketusername%"
-WelcomeMessage: "Welcome to the server!"
+TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
+NoTicketSubject: "No Reason Provided!"
+TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
+TranscriptTitle: "Ticket Transcript"
 
-LeaveChannel: "welcome"
+AddedUser: "👍 <@%user%> has been added to this ticket"
-LeaveMessage: "Thank you for visiting us!"
+RemovedUser: "👍 <@%user%> has been removed from this ticket"
 
-# Announcement Settings
+ClosingTicket: ":warning: You have requested to close your support ticket."
-Announcement_Title: "SupportBot Announcement"
+ClosingConfirmation_Word: "confirm"
-Announcement_Channel: "announcements"
+CloseConfirmation: "true"
-Announcement_Tag_Role: "@everyone"
+# CloseConfirmation to true will make users confirm that they want to close a their ticket, settings to false will just close the ticket.
 
-# Poll Settings
+# Ticket Department Configuration
-Poll_Channel: "polls"
-Poll_Title: "📊 Polls"
 
-Reaction_Poll_1: "✅"
+TicketDepartments: "true"
-Reaction_Poll_2: "❎"
+# This option enable or disable the ticket departments. If set false Ticket Departments will not work
 
-# Suggestion Settings
+AllowStaff: "true"
-Suggestion_Title: "SupportBot Suggestions"
+# AllowStaff is an option to whether or not you want the users with the "Staff" role to be able to view inside tickets. If set false "Staff" will not view tickets.
-Suggestion_Channel: "suggestions"
 
-suggestyes: "✅"
+DepartmentEmoji_1: "🙋"
-suggestno: "❎"
+DepartmentEmoji_2: "💸"
+DepartmentEmoji_3: "📗"
+# Ticket emojis, the emojis are what users will need to react with inorder to proceed furthur if departments are enabled.
 
-# Report Settings
+DepartmentTitle_1: "Support"
-Report_Channel: "reports"
+DepartmentTitle_2: "Billing"
-Report_Title: "SupportBot Report"
+DepartmentTitle_3: "Other"
+# Ticket department title, This is the title for a ticket department to help users know what is available.
 
-# Link Settings
+DepartmentRole_1: "Support"
-LINKS_TITLE: "SupportBot Links"
+DepartmentRole_2: "Admin"
+DepartmentRole_3: "Support"
+# Ticket roles are the roles that will be able to gain access to tickets depending on what department has been choosen. 
+
+# System Message Configuration
+
+SystemMessages: "true"
+
+SystemMessage_Channel: "system-messages"
+SystemMessage_Type: "embed"
+# There are 2 types of how you can send system messages, 'normal' or 'embed'
+SystemMessage_Icon: "USER"
+
+Welcome_Title: "User Joined!"
+WelcomeMessage: "Hello %member%, Welcome to %guildname%!"
+# %member% define the user who joined and %guildnamne% defines the server name.
+
+Leave_Title: "User Left!"
+LeaveMessage: "Goodbye %member%, Thank you for visting %guildname%!"
+# %member% define the user who left and %guildnamne% defines the server name.
+
+SystemMessage_EmbedFooter: "false"
+
+# LINKS Configuration
+
+LinksTitle: "Quick Links"
 
 LINKS:
-  "Discord": "https://discord.gg/"
+  "Website": "https://www.example.com"
-  "Twitter": "https://twitter.com/"
+  "Store": "https://store.example.com"
-  "Website": "https://example.com/"
+  "Discord": "https://discord.gg/example"
-  "AddMore": "AddMoreIfYouWant"
+# "Twitter": "https://twitter.com/example"
 
-# Bot Command Settings
+# Suggestions Configuration
-Add_Command: "add"
+
-Remove_Command: "remove"
+SuggestionChannel: "suggestions"
-Ticket_Command: "ticket"
+SuggestionTitle: "Suggestion"
-Close_Command: "close"
+SuggestionStarter: "What would you like to suggest?"
-Forceclose_Command: "forceclose"
+SuggestReact_1: 👍
-Rename_Command: "rename"
+SuggestReact_2: 👎
-Lockchat_Command: "lock"
+
-UnLockchat_Command: "unlock"
+# Announcement Configuration
-Announcement_Command: "announce"
+
-Say_Command: "say"
+AnnouncementChannel: "announcements"
-Suggest_Command: "suggest"
+AnnouncementTitle: "Servername Announcement"
-Ping_Command: "ping"
+AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
-Help_Command: "help"
+
-Link_Command: "links"
+AnnouncementStarter: "What would you like to announce?"
-Poll_Command: "poll"
+
-Report_Command: "report"
+# General Command Configuration
-Setup_Command: "setup"
+
+HelpCommand: "help"
+LinksCommand: "links"
+PingCommand: "ping"
+SuggestCommand: "suggest"
+
+# Support Command Configuration
+
+NewTicket: "ticket"
+CloseTicket: "close"
+AddUser: "add"
+RemoveUser: "remove"
+RenameTicket: "rename"
+
+# Staff Command Configuration
+
+BotSay: "say"
+
+# Admin Command Configuration
+
+AnnounceCommand: "announce"
+
+# Commmand Descriptions
+
+NewTicketDesc: "Create a new support ticket"
+AnnounceDesc: "Create a server announcement"
+CloseTicketDesc: "Close your support ticket"
+LinksDesc: "View some important links"
+PingDesc: "Get the bot's latency"
+HelpDesc: "Get a list of all the commands"
+RemoveUserDesc: "Remove a user from a support ticket"
+AddUserDesc: "Add a user to a support ticket"
+SuggestionDesc: "Create a server suggestion"
+BotSayDesc: "Say something with the bot"
+
+# Error / Warining Messages
+
+IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
+InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
+UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
+NoValidTicket: ":warning: You cannot execute this command here. This command is used when closing a ticket."
+TicketExists: ":warning: This ticket cannot be opened, It already exists!"

utils/TicketNumber.js

@@ -1,4 +1,4 @@
-// SupportBot Utility
+// SupportBot Utils
 // Ticket Numbers
 
 const discord = require("discord.js")
@@ -21,14 +21,14 @@ class TicketNumberID {
     
     static get(guildId) {
     
-        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/tickets.json", "utf8"));
+        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
 
         if (!ticketnumberID[guildId]) {
             ticketnumberID[guildId] = {
                 id: 0
             }
 
-            fs.writeFileSync("./storage/tickets.json", JSON.stringify(ticketnumberID, null, 4), err => {
+            fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
                 if (err) console.log(err);
             });
 
@@ -41,13 +41,13 @@ class TicketNumberID {
     }
     
     static set(guildId, value) {
-        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/tickets.json", "utf8"));
+        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
         
         ticketnumberID[guildId] = {
             id: value
         }
 
-        fs.writeFileSync("./storage/tickets.json", JSON.stringify(ticketnumberID, null, 4), err => {
+        fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
             if (err) console.log(err);
         });
 
@@ -55,13 +55,13 @@ class TicketNumberID {
     }
     
     static reset(guildId) {
-        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/tickets.json", "utf8"));
+        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
         
         ticketnumberID[guildId] = {
             id: 0
         }
 
-        fs.writeFileSync("./storage/tickets.json", JSON.stringify(ticketnumberID, null, 4), err => {
+        fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
             if (err) console.log(err);
         });