v7.7.3

Create CODE_OF_CONDUCT.md

.github/FUNDING.yml

@@ -0,0 +1,3 @@
+# These are supported funding model platforms
+
+github: [Emerald-Services]

.github/ISSUE_TEMPLATE/bug_report.md

@@ -0,0 +1,38 @@
+---
+name: Bug report
+about: Create a report to help us improve
+title: ''
+labels: ''
+assignees: ''
+
+---
+
+**Describe the bug**
+A clear and concise description of what the bug is.
+
+**To Reproduce**
+Steps to reproduce the behavior:
+1. Go to '...'
+2. Click on '....'
+3. Scroll down to '....'
+4. See error
+
+**Expected behavior**
+A clear and concise description of what you expected to happen.
+
+**Screenshots**
+If applicable, add screenshots to help explain your problem.
+
+**Desktop (please complete the following information):**
+ - OS: [e.g. iOS]
+ - Browser [e.g. chrome, safari]
+ - Version [e.g. 22]
+
+**Smartphone (please complete the following information):**
+ - Device: [e.g. iPhone6]
+ - OS: [e.g. iOS8.1]
+ - Browser [e.g. stock browser, safari]
+ - Version [e.g. 22]
+
+**Additional context**
+Add any other context about the problem here.

.gitignore

@@ -1 +1,2 @@
-node_modules/
+node_modules/
+.DS_Store

CODE_OF_CONDUCT.md

@@ -0,0 +1,128 @@
+# Contributor Covenant Code of Conduct
+
+## Our Pledge
+
+We as members, contributors, and leaders pledge to make participation in our
+community a harassment-free experience for everyone, regardless of age, body
+size, visible or invisible disability, ethnicity, sex characteristics, gender
+identity and expression, level of experience, education, socio-economic status,
+nationality, personal appearance, race, religion, or sexual identity
+and orientation.
+
+We pledge to act and interact in ways that contribute to an open, welcoming,
+diverse, inclusive, and healthy community.
+
+## Our Standards
+
+Examples of behavior that contributes to a positive environment for our
+community include:
+
+* Demonstrating empathy and kindness toward other people
+* Being respectful of differing opinions, viewpoints, and experiences
+* Giving and gracefully accepting constructive feedback
+* Accepting responsibility and apologizing to those affected by our mistakes,
+  and learning from the experience
+* Focusing on what is best not just for us as individuals, but for the
+  overall community
+
+Examples of unacceptable behavior include:
+
+* The use of sexualized language or imagery, and sexual attention or
+  advances of any kind
+* Trolling, insulting or derogatory comments, and personal or political attacks
+* Public or private harassment
+* Publishing others' private information, such as a physical or email
+  address, without their explicit permission
+* Other conduct which could reasonably be considered inappropriate in a
+  professional setting
+
+## Enforcement Responsibilities
+
+Community leaders are responsible for clarifying and enforcing our standards of
+acceptable behavior and will take appropriate and fair corrective action in
+response to any behavior that they deem inappropriate, threatening, offensive,
+or harmful.
+
+Community leaders have the right and responsibility to remove, edit, or reject
+comments, commits, code, wiki edits, issues, and other contributions that are
+not aligned to this Code of Conduct, and will communicate reasons for moderation
+decisions when appropriate.
+
+## Scope
+
+This Code of Conduct applies within all community spaces, and also applies when
+an individual is officially representing the community in public spaces.
+Examples of representing our community include using an official e-mail address,
+posting via an official social media account, or acting as an appointed
+representative at an online or offline event.
+
+## Enforcement
+
+Instances of abusive, harassing, or otherwise unacceptable behavior may be
+reported to the community leaders responsible for enforcement at
+our discord.
+All complaints will be reviewed and investigated promptly and fairly.
+
+All community leaders are obligated to respect the privacy and security of the
+reporter of any incident.
+
+## Enforcement Guidelines
+
+Community leaders will follow these Community Impact Guidelines in determining
+the consequences for any action they deem in violation of this Code of Conduct:
+
+### 1. Correction
+
+**Community Impact**: Use of inappropriate language or other behavior deemed
+unprofessional or unwelcome in the community.
+
+**Consequence**: A private, written warning from community leaders, providing
+clarity around the nature of the violation and an explanation of why the
+behavior was inappropriate. A public apology may be requested.
+
+### 2. Warning
+
+**Community Impact**: A violation through a single incident or series
+of actions.
+
+**Consequence**: A warning with consequences for continued behavior. No
+interaction with the people involved, including unsolicited interaction with
+those enforcing the Code of Conduct, for a specified period of time. This
+includes avoiding interactions in community spaces as well as external channels
+like social media. Violating these terms may lead to a temporary or
+permanent ban.
+
+### 3. Temporary Ban
+
+**Community Impact**: A serious violation of community standards, including
+sustained inappropriate behavior.
+
+**Consequence**: A temporary ban from any sort of interaction or public
+communication with the community for a specified period of time. No public or
+private interaction with the people involved, including unsolicited interaction
+with those enforcing the Code of Conduct, is allowed during this period.
+Violating these terms may lead to a permanent ban.
+
+### 4. Permanent Ban
+
+**Community Impact**: Demonstrating a pattern of violation of community
+standards, including sustained inappropriate behavior,  harassment of an
+individual, or aggression toward or disparagement of classes of individuals.
+
+**Consequence**: A permanent ban from any sort of public interaction within
+the community.
+
+## Attribution
+
+This Code of Conduct is adapted from the [Contributor Covenant][homepage],
+version 2.0, available at
+https://www.contributor-covenant.org/version/2/0/code_of_conduct.html.
+
+Community Impact Guidelines were inspired by [Mozilla's code of conduct
+enforcement ladder](https://github.com/mozilla/diversity).
+
+[homepage]: https://www.contributor-covenant.org
+
+For answers to common questions about this code of conduct, see the FAQ at
+https://www.contributor-covenant.org/faq. Translations are available at
+https://www.contributor-covenant.org/translations.

CONTRIBUTING.md

@@ -0,0 +1,92 @@
+# Contributing
+
+When contributing to this repository, please first discuss the change you wish to make via issue,
+email, or any other method with the owners of this repository before making a change. 
+
+Please note we have a code of conduct, please follow it in all your interactions with the project.
+
+## Pull Request Process
+
+1. Ensure any install or build dependencies are removed before the end of the layer when doing a 
+   build.
+2. Update the README.md with details of changes to the interface, this includes new environment 
+   variables, exposed ports, useful file locations and container parameters.
+3. Increase the version numbers in any examples files and the README.md to the new version that this
+   Pull Request would represent. The versioning scheme we use is [SemVer](http://semver.org/).
+4. You may merge the Pull Request in once you have the sign-off of two other developers, or if you 
+   do not have permission to do that, you may request the second reviewer to merge it for you.
+
+## Code of Conduct
+
+### Our Pledge
+
+In the interest of fostering an open and welcoming environment, we as
+contributors and maintainers pledge to making participation in our project and
+our community a harassment-free experience for everyone, regardless of age, body
+size, disability, ethnicity, gender identity and expression, level of experience,
+nationality, personal appearance, race, religion, or sexual identity and
+orientation.
+
+### Our Standards
+
+Examples of behavior that contributes to creating a positive environment
+include:
+
+* Using welcoming and inclusive language
+* Being respectful of differing viewpoints and experiences
+* Gracefully accepting constructive criticism
+* Focusing on what is best for the community
+* Showing empathy towards other community members
+
+Examples of unacceptable behavior by participants include:
+
+* The use of sexualized language or imagery and unwelcome sexual attention or
+advances
+* Trolling, insulting/derogatory comments, and personal or political attacks
+* Public or private harassment
+* Publishing others' private information, such as a physical or electronic
+  address, without explicit permission
+* Other conduct which could reasonably be considered inappropriate in a
+  professional setting
+
+### Our Responsibilities
+
+Project maintainers are responsible for clarifying the standards of acceptable
+behavior and are expected to take appropriate and fair corrective action in
+response to any instances of unacceptable behavior.
+
+Project maintainers have the right and responsibility to remove, edit, or
+reject comments, commits, code, wiki edits, issues, and other contributions
+that are not aligned to this Code of Conduct, or to ban temporarily or
+permanently any contributor for other behaviors that they deem inappropriate,
+threatening, offensive, or harmful.
+
+### Scope
+
+This Code of Conduct applies both within project spaces and in public spaces
+when an individual is representing the project or its community. Examples of
+representing a project or community include using an official project e-mail
+address, posting via an official social media account, or acting as an appointed
+representative at an online or offline event. Representation of a project may be
+further defined and clarified by project maintainers.
+
+### Enforcement
+
+Instances of abusive, harassing, or otherwise unacceptable behavior may be
+reported by contacting the project team at [INSERT EMAIL ADDRESS]. All
+complaints will be reviewed and investigated and will result in a response that
+is deemed necessary and appropriate to the circumstances. The project team is
+obligated to maintain confidentiality with regard to the reporter of an incident.
+Further details of specific enforcement policies may be posted separately.
+
+Project maintainers who do not follow or enforce the Code of Conduct in good
+faith may face temporary or permanent repercussions as determined by other
+members of the project's leadership.
+
+### Attribution
+
+This Code of Conduct is adapted from the [Contributor Covenant][homepage], version 1.4,
+available at [http://contributor-covenant.org/version/1/4][version]
+
+[homepage]: http://contributor-covenant.org
+[version]: http://contributor-covenant.org/version/1/4/

Commands/close.js

@@ -154,11 +154,11 @@ module.exports = new Command({
           html += `-----<br><br>`;
         }
       });
-
+      if (!(supportbot.DisableTicketLogChannel)) {
-      await logChannel.send({ embeds: [logEmbed] }).catch((err) => {
+        await logChannel.send({ embeds: [logEmbed] }).catch((err) => {
-        console.error(err);
+          console.error(err);
-      });
+        });
-
+      }
       let file = new Discord.MessageAttachment(
         Buffer.from(html),
         `${interaction.channel.name}.html`

Commands/embed.js

@@ -22,42 +22,36 @@ module.exports = new Command({
       type: "STRING",
       required: true,
     },
-
     {
       name: "message",
       description: "Embed Message",
       type: "STRING",
       required: true,
     },
-
     {
       name: "color",
       description: "Embed HEX Color",
       type: "STRING",
       required: false,
     },
-
     {
       name: "fieldtitle",
       description: "Add an additional Embed Field",
       type: "STRING",
       required: false,
     },
-
     {
       name: "fieldcontent",
       description: "Add an additional Embed Field",
       type: "STRING",
       required: false,
     },
-
     {
       name: "thumbnail",
       description: "Embed Thumbnail URL",
       type: "STRING",
       required: false,
     },
-
     {
       name: "image",
       description: "Embed Image URL",
@@ -98,10 +92,10 @@ module.exports = new Command({
       const EmbedMsg = new Discord.MessageEmbed()
         .setTitle(EmbedTitle)
         .setDescription(EmbedSubject)
-        .addField(EmbedFieldTitle, EmbedFieldContent)
         .setColor(EmbedColour)
         .setThumbnail(EmbedThumbnail)
-        .setImage(EmbedImage);
+        .setImage(EmbedImage)
+        if (EmbedFieldTitle && EmbedFieldContent) { EmbedMsg.addField(EmbedFieldTitle, EmbedFieldContent) };
 
       interaction.reply({
         embeds: [EmbedMsg],

Commands/help.js

@@ -32,7 +32,10 @@ module.exports = new Command({
     botCommands += `**/${cmdconfig.InfoCommand}** ${cmdconfig.InfoCommandDesc}\n`;
     botCommands += `**/${cmdconfig.PingCommand}** ${cmdconfig.PingCommandDesc}\n`;
     botCommands += `**/${cmdconfig.UserInfoCommand}** ${cmdconfig.UserInfoCommandDesc}\n`;
-    botCommands += `**/${cmdconfig.SuggestCommand}** ${cmdconfig.SuggestCommandDesc}\n`;
+
+    if (supportbot.DisableSuggestions === false) {
+      botCommands += `**/${cmdconfig.SuggestCommand}** ${cmdconfig.SuggestCommandDesc}\n`;
+    }
 
     let ticketCommands = "";
     ticketCommands += `**/${cmdconfig.OpenTicket}** ${cmdconfig.OpenTicketDesc}\n`;

Commands/suggest.js

@@ -1,5 +1,5 @@
 // SupportBot | Emerald Services
-// Ping Command
+// Suggest Command
 
 const fs = require("fs");
 
@@ -55,6 +55,16 @@ module.exports = new Command({
     if (supportbot.SuggestionUpvote && supportbot.SuggestionDownvote) {
       await suggestionMsg.react(supportbot.SuggestionUpvote);
       await suggestionMsg.react(supportbot.SuggestionDownvote);
+
+      if (supportbot.SuggestionThreads) {
+        await suggestionMsg.startThread({
+              name: `Suggestion-releated Thread`,
+              autoArchiveDuration: 60,
+              type: 'GUILD_PUBLIC_THREAD',
+              reason: 'Suggestion-releated thread',
+          })
+    
+        }
     }
 
     const Submitted = new Discord.MessageEmbed()
@@ -65,6 +75,10 @@ module.exports = new Command({
       .addField("Sent to:", `<#${suggestChannel.id}>`)
       .setColor(supportbot.SuccessColour);
 
-    return interaction.reply({ ephemeral: true, mbeds: [Submitted] });
+    return interaction.reply({ 
+      ephemeral: true, 
+      embeds: [Submitted] 
+    })
+    
   },
 });

Commands/ticket.js

@@ -102,7 +102,7 @@ module.exports = new Command({
         ephemeral: true,
       });
     let TicketCategory = await getCategory(
-      supportbot.Departments[department].category || supportbot.TicketCategory,
+      supportbot.Departments[department].category,
       interaction.guild
     );
     const ticketChannel = await interaction.guild.channels.create(
@@ -131,7 +131,7 @@ module.exports = new Command({
         VIEW_CHANNEL: true,
       });
     }
-    if (supportbot.TicketDepartments && !department) {
+    if (!department) {
       await ticketChannel.permissionOverwrites.edit(interaction.user.id, {
         SEND_MESSAGES: false,
       });
@@ -196,7 +196,7 @@ module.exports = new Command({
       }
     }
 
-    if (supportbot.TicketDepartments && !department) {
+    if (!department) {
       TicketMessage.addFields({
         name: "Departments",
         value: ` **${supportbot.Departments.map((X) => X.title).join("\n")}**`,
@@ -213,9 +213,14 @@ module.exports = new Command({
       .setLabel("Lock")
       .setStyle(supportbot.TicketLockColour)
       .setEmoji(supportbot.TicketLockEmoji);
+    const ClaimButton = new MessageButton()
+      .setCustomId("ticketclaim")
+      .setLabel("Claim")
+      .setStyle(supportbot.TicketClaimColour)
+      .setEmoji(supportbot.TicketClaimEmoji);
 
-    const row2 = new MessageActionRow().addComponents(CloseButton, LockButton);
+    const row2 = new MessageActionRow().addComponents(CloseButton, LockButton, ClaimButton);
-    if (supportbot.TicketDepartments && !department) {
+    if (!department) {
       try {
         let buttons = await supportbot.Departments.map((x) =>
           new MessageButton()
@@ -306,22 +311,23 @@ module.exports = new Command({
           VIEW_CHANNEL: true,
         });
         let TicketCat = await getCategory(
-          supportbot.Departments[department].category ||
+          supportbot.Departments[department].category,
-            supportbot.TicketCategory,
           interaction.guild
         );
         await ticketChannel.setParent(TicketCat.id, { lockPermissions: false });
-        await ticketChannel.send({
+        if (supportbot.AllowThanksForReachingOutMessage) {
-          embeds: [
+          await ticketChannel.send({
-            {
+            embeds: [
-              description: `> Thank for reaching out to the **${title} Department**. Please provide us information regarding your query.`,
+              {
-              color: supportbot.EmbedColour,
+                description: `> Thank for reaching out to the **${title} Department**. Please provide us information regarding your query.`,
-            },
+                color: supportbot.EmbedColour,
-          ],
+              },
-        });
+            ],
+          });
+        }
       }
       if (supportbot.AllowTicketMentions) {
-        await ticketChannel.send("@here");
+        await ticketChannel.send(supportbot.TicketRoleMention);
       }
     }
   },

Commands/translate.js

@@ -1,5 +1,5 @@
 // SupportBot | Emerald Services
-// Ticket Add Command
+// Translate Command
 
 const fs = require("fs");
 

Configs/commands.yml

@@ -23,7 +23,7 @@ InfoCommand: "info"
 PingCommand: "ping"
 HelpCommand: "help"
 EmbedCommand: "embed"
-SuggestCommand: "suggestion"
+SuggestCommand: "suggest"
 TranslateCommand: "translate"
 UserInfoCommand: "userinfo"
 

Configs/supportbot.yml

@@ -10,20 +10,20 @@
 #           Discord Support: https://emeraldsrv.dev/discord
 #           Community Resources: https://emeraldsrv.dev/resources
 
-SupportBot_Version: "7.6"
+SupportBot_Version: "v7.7.3"
 
 # -------------------------
 #   General Configuration
 # -------------------------
 
 Name: "SupportBot"
-Token: "TOKEN_HERE"
+Token: "BOT_TOKEN HTTPS://DISCORD.COM/DEVELOPERS"
 
 # -------------------------
 #  Activity Configuration
 # -------------------------
 
-BotActivity: "Need Help? /ticket"
+BotActivity: "Here to help!"
 
 StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
 # Set The ActivityType to "STREAMING" for a streaming status!
@@ -36,32 +36,21 @@ ActivityType: "PLAYING"
 # -------------------------
 
 EmbedColour: "#f74343"
-EmbedFooter: "SupportBot | An Advanced Ticket System"
+EmbedFooter: "SupportBot | Developed by Emerald Services"
 
 ErrorColour: "#d12519"
 SuccessColour: "#04b545"
 WarningColour: "#fca117"
 
-# -------------------------
-#  Information Configuration
-# -------------------------
-
-InfoTitle: "Information"
-AboutMe: "Hi, I'm SupportBot an advanced discord ticket bot with 100% customization! [Download](https://emeraldsrv.dev/download)"
-
-InfoButtonText: "Visit Site"
-InfoURL: "https://emeraldsrv.dev"
-InfoColour: "#f74343"
-
 # -------------------------
 #  Role Configuration
 # -------------------------
 
 AutoRole: true
-JoinRole: "Verified Member"
+JoinRole: "SupportBot Member"
 
-Staff: "Staff"
+Staff: "SupportBot Staff"
-Admin: "Admin"
+Admin: "SupportBot Admin"
 TicketBlackListRole: "Blacklisted"
 
 # ----------------------------
@@ -104,6 +93,16 @@ EmbedLeaveThumbnail: false
   # "BOT" will display the bot's profile picture.
   # false to disable
 
+# -------------------------
+#  Information Configuration
+# -------------------------
+
+InfoTitle: "Information"
+
+InfoButtonText: "Visit Site"
+AboutMe: "I am SupportBot"
+InfoURL: "https://emeraldsrv.dev"
+InfoColour: "#f74343"
 
 # ----------------------------
 #  Suggestions Configuration
@@ -113,6 +112,12 @@ SuggestionChannel: "suggestions"
 SuggestionUpvote: "✅"
 SuggestionDownvote: "❌"
 
+SuggestionThreads: true
+# set to false to disable threads being created from suggestions.
+
+DisableSuggestions: false
+# Set to true to disable the suggestions feature.
+
 # -------------------------
 #  Translate Configuration
 # -------------------------
@@ -123,7 +128,6 @@ TranslateLogChannel: "translations-log"
 #  Tickets Configuration
 # -------------------------
 
-TicketCategory: "Tickets" # Only for tickets without a category
 TicketPrefix: "ticket-" # The prefix for ticket channel names
 
 TicketLog: "ticket-data"
@@ -133,6 +137,12 @@ DMTranscripts: true
 TranscriptTitle: "Ticket Transcript"
 TicketLog_Title: "Ticket Closed"
 TicketBlackListMessage: "You are not allowed to open a ticket"
+TicketRoleMention: "@here"
+TicketClaimMessage: "Your ticket will be handled by" #Automaticly tags user to the end
+TicketClaimTitle: "Ticket Claimed"
+TicketUnclaimMessage: "Your ticket is now unclaimed by" #Automaticly tags user to the end
+TicketUnclaimTitle: "Ticket Unclaimed"
+# To ping a role: <@ROLE_ID>
 
 MaxAllowedTickets: 2
 
@@ -144,6 +154,12 @@ AllowTicketMentions: true
 # Set to true to allow the ticket to mention the author and the support team.
 # Set false to dis-allow mentions within tickets.
 
+AllowThanksForReachingOutMessage: true 
+# Set to true to allow the "Thanks for reaching out Message" to be sent when the ticket is created
+DisableTicketLogChannel: false
+# Set to true to disable the requirement of the "TicketLog"
+# Set to true to also disable the ticket logs to be sent in the "TicketLogs" channel
+
 # --- Creation Config ---
 #      --- Start ---
 
@@ -164,35 +180,12 @@ TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%
 AddedUser: "👍 <@%user%> has been added to this ticket"
 RemovedUser: "👍 <@%user%> has been removed from this ticket"
 
-# --- Buttons Config ---
+# -------------------------
-#      --- Start ---
+#   Tickets Categories
+# -------------------------
 
-# Discord Button Colour Selection
-# PRIMARY - Blue
-# SECONDARY - Grey
-# DANGER - Red
-# SUCCESS - Green
-
-LockTicketCategory: "Archive"
-
-TicketCloseEmoji: "❌"
-TicketDeleteEmoji: "⛔"
-TicketLockEmoji: "🔒"
-
-TicketCloseColour: "DANGER"
-TicketDeleteColour: "DANGER"
-TicketLockColour: "PRIMARY"
-
-TranscriptSavedMessage: "📝 **Transcript Saved!**"
-TicketLockMessage: "❌ **Ticket Locked!**"
-TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
-
-# --- Departments Config ---
-#     --- Start ---
-
-TicketDepartments: true
-# Delete the ticket if no department selected. TIME IN MINUTES
 Timeout: 5
+
 # Set to true to allow all staff to access the ticket
 AllowAllStaff: false
 
@@ -200,20 +193,23 @@ AllowAllStaff: false
 
 Departments:
   - title: "Support"
-    role: "Staff"
+    role: "SupportBot Staff"
     color: "SECONDARY"
     emoji: "1️⃣"
-    category: "Billing Support"
+    category: "Tickets"
+
   - title: "Billing Support"
-    role: "Staff"
+    role: "SupportBot Staff"
     color: "SECONDARY"
     emoji: "2️⃣"
-    category: "Admin Team"
+    category: "Tickets"
+
   - title: "Admin Team"
-    role: "Admin"
+    role: "SupportBot Admin"
     color: "SECONDARY"
     emoji: "3️⃣"
-    category: "Admin Support"
+    category: "Tickets"
+
 #  - title: "Other"
 #    role: "Staff"
 #    color: "SECONDARY"
@@ -226,6 +222,36 @@ Departments:
 # DANGER - Red
 # SUCCESS - Green
 
+# --- Buttons Config ---
+#      --- Start ---
+
+LockTicketCategory: "Archive"
+UnlockTicketCategory: "Tickets" #This moves the ticket back to the main category.
+
+TicketCloseEmoji: "❌"
+TicketDeleteEmoji: "⛔"
+TicketLockEmoji: "🔒"
+TicketClaimEmoji: "🧑‍💻"
+TicketUnlockEmoji: "🔓"
+TicketUnclaimEmoji: "🧑‍💻"
+
+TicketCloseColour: "DANGER"
+TicketDeleteColour: "DANGER"
+TicketLockColour: "PRIMARY"
+TicketClaimColour: "SUCCESS"
+TicketUnclaimColour: "DANGER"
+TicketUnlockColour: "SUCCES"
+
+# Discord Button Colour Selection
+# PRIMARY - Blue
+# SECONDARY - Grey
+# DANGER - Red
+# SUCCESS - Green
+
+TranscriptSavedMessage: "📝 **Transcript Saved!**"
+TicketLockMessage: "❌ **Ticket Locked!**"
+TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
+
 # --- Closing Config ---
 #    --- Start ---
 

Configs/ticket-panel.yml

@@ -20,17 +20,10 @@ TicketPanel: true
 #   Ticket Panel Message Configuration
 # ----------------------------------------
 
-Channel: "▣┃ticket-creation"
+Channel: "ticket-creation"
-ButtonEmoji: "📩"
-ButtonLabel: "Create Ticket"
-ButtonColour: "SUCCESS"
-# Colour Options:
-#   -> PRIMARY - Purple
-#   -> SECONDARY - Grey
-#   -> SUCCESS - Green
-#   -> DANGER - Red
 
 PanelTitle: "Need Help? Create a Support Ticket."
+PanelColour: "#f74343"
 
 TicketPanel_Description: true
 TicketPanel_Thumbnail: true

Data/TicketData.json

@@ -1,3 +1 @@
-{
+{"tickets": [{}]}
-  "tickets": []
-}

Data/ticket-panel-id.json

@@ -1 +1,4 @@
-{"id":0,"TicketPanelID":""}
+{
+    "id": 0,
+    "TicketPanelID": ""
+}

Events/interactionCreate.js

@@ -11,6 +11,9 @@ const supportbot = yaml.load(
 const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 
 const Event = require("../Structures/Event.js");
+const TicketNumberID = require("../Structures/TicketID.js");
+
+
 
 module.exports = new Event("interactionCreate", async (client, interaction) => {
   if (interaction.isCommand()) {
@@ -115,8 +118,14 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
           .setStyle(supportbot.TicketDeleteColour)
           .setEmoji(supportbot.TicketDeleteEmoji);
 
+          const ticketUnlockButton = new Discord.MessageButton()
+          .setCustomId("ticketunlock")
+          .setLabel("Unlock")
+          .setStyle(supportbot.TicketUnlockColour)
+          .setEmoji(supportbot.TicketUnlockEmoji);
+
         const row = new Discord.MessageActionRow().addComponents(
-          ticketDeleteButton
+          ticketDeleteButton, ticketUnlockButton
         );
         const ArchiveEmbed = new Discord.MessageEmbed()
           .setTitle("Archived")
@@ -127,5 +136,197 @@ module.exports = new Event("interactionCreate", async (client, interaction) => {
         interaction.message.edit({ components: [row] });
       }
     }
-  }
+    if (interaction.customId === "ticketunlock") {
-});
+      if (interaction.channel.name.startsWith(supportbot.TicketPrefix)) {
+        interaction.message.fetch();
+        let Admin =
+          interaction.guild.roles.cache.find(
+            (AdminUser) => AdminUser.name === supportbot.Admin
+          ) ||
+          interaction.guild.roles.cache.find(
+            (AdminUser) => AdminUser.id === supportbot.Admin
+          );
+        if (!interaction.member.roles.cache.has(Admin.id)) {
+          return await interaction.reply({
+            content: "You don't have permission to do that.",
+            ephemeral: true,
+          });
+        }
+        let all = interaction.channel.permissionOverwrites.cache;
+
+        let parent =
+          interaction.guild.channels.cache.find(
+            (c) => c.name === supportbot.UnlockTicketCategory
+          ) ||
+          interaction.guild.channels.cache.find(
+            (c) => c.id === supportbot.UnlockTicketCategory
+          );
+        if (parent) {
+          await interaction.channel.setParent(parent.id);
+        }
+
+        all.forEach((perm) => {
+          interaction.channel.permissionOverwrites.create(perm.id, {
+            VIEW_CHANNEL: true,
+          });
+        });
+        await interaction.channel.permissionOverwrites.create(Admin.id, {
+          VIEW_CHANNEL: true,
+        });
+
+        await interaction.channel.permissionOverwrites.create(
+          interaction.guild.id,
+          {
+            VIEW_CHANNEL: false,
+          }
+        );
+
+        const CloseButton = new Discord.MessageButton()
+        .setCustomId("ticketclose")
+        .setLabel("Close")
+        .setStyle(supportbot.TicketCloseColour)
+        .setEmoji(supportbot.TicketCloseEmoji);
+
+        const LockButton = new Discord.MessageButton()
+        .setCustomId("ticketlock")
+        .setLabel("Lock")
+        .setStyle(supportbot.TicketLockColour)
+        .setEmoji(supportbot.TicketLockEmoji);
+
+        const TicketClaimButton = new Discord.MessageButton()
+        .setCustomId("ticketclaim")
+        .setLabel("Claim")
+        .setStyle(supportbot.TicketClaimColour)
+        .setEmoji(supportbot.TicketClaimEmoji);
+
+        const row = new Discord.MessageActionRow().addComponents(
+          CloseButton, LockButton, TicketClaimButton
+        );
+        const ArchiveEmbed = new Discord.MessageEmbed()
+          .setTitle("Unarchived")
+          .setDescription(`Unarchived ${interaction.channel.name}`)
+          .setColor(supportbot.SuccessColour);
+
+        interaction.reply({ embeds: [ArchiveEmbed] });
+        interaction.message.edit({ components: [row] });
+      }
+    }
+    if (interaction.customId === "ticketclaim") {
+      if (interaction.channel.name.startsWith(supportbot.TicketPrefix)) {
+        const Staff = await interaction.client.getRole(supportbot.Staff, interaction.guild);
+        interaction.message.fetch();
+        let User = interaction.guild.members.cache.get(interaction.user.id);
+        let Admin =
+          interaction.guild.roles.cache.find(
+            (AdminUser) => AdminUser.name === supportbot.Admin
+          ) ||
+          interaction.guild.roles.cache.find(
+            (AdminUser) => AdminUser.id === supportbot.Admin
+          );
+        if (!interaction.member.roles.cache.has(Admin.id)) {
+          return await interaction.reply({
+            content: "You don't have permission to do that.",
+            ephemeral: true,
+          });
+        }
+        let all = interaction.channel.permissionOverwrites.cache;
+
+        const ticketUnclaimButton = new Discord.MessageButton()
+        .setCustomId("ticketunclaim")
+        .setLabel("Unclaim")
+        .setStyle(supportbot.TicketUnclaimColour)
+        .setEmoji(supportbot.TicketUnclaimEmoji);
+
+        const CloseButton = new Discord.MessageButton()
+        .setCustomId("ticketclose")
+        .setLabel("Close")
+        .setStyle(supportbot.TicketCloseColour)
+        .setEmoji(supportbot.TicketCloseEmoji);
+
+        const LockButton = new Discord.MessageButton()
+        .setCustomId("ticketlock")
+        .setLabel("Lock")
+        .setStyle(supportbot.TicketLockColour)
+        .setEmoji(supportbot.TicketLockEmoji);
+
+        const row = new Discord.MessageActionRow().addComponents(
+            CloseButton, LockButton, ticketUnclaimButton
+        );
+        const ArchiveEmbed = new Discord.MessageEmbed()
+          .setTitle(supportbot.TicketClaimTitle)
+          .setDescription(supportbot.TicketClaimMessage + " <@" + interaction.user.id + ">")
+          .setColor(supportbot.EmbedColour);
+
+        interaction.reply({ embeds: [ArchiveEmbed]});
+        interaction.message.edit({ components: [row] });
+        await interaction.channel.permissionOverwrites.edit(Staff.id, {
+               VIEW_CHANNEL: true,
+               SEND_MESSAGES: false,
+           });   
+      }
+        await interaction.channel.permissionOverwrites.edit(interaction.user.id, {
+               VIEW_CHANNEL: true,
+               SEND_MESSAGES: true,
+           });   
+      }
+    }
+    if (interaction.customId === "ticketunclaim") {
+      if (interaction.channel.name.startsWith(supportbot.TicketPrefix)) {
+        const Staff = await interaction.client.getRole(supportbot.Staff, interaction.guild);
+        interaction.message.fetch();
+        let User = interaction.guild.members.cache.get(interaction.user.id);
+        let Admin =
+          interaction.guild.roles.cache.find(
+            (AdminUser) => AdminUser.name === supportbot.Admin
+          ) ||
+          interaction.guild.roles.cache.find(
+            (AdminUser) => AdminUser.id === supportbot.Admin
+          );
+        if (!interaction.member.roles.cache.has(Admin.id)) {
+          return await interaction.reply({
+            content: "You don't have permission to do that.",
+            ephemeral: true,
+          });
+        }
+        let all = interaction.channel.permissionOverwrites.cache;
+
+        const CloseButton = new Discord.MessageButton()
+        .setCustomId("ticketclose")
+        .setLabel("Close")
+        .setStyle(supportbot.TicketCloseColour)
+        .setEmoji(supportbot.TicketCloseEmoji);
+
+        const LockButton = new Discord.MessageButton()
+        .setCustomId("ticketlock")
+        .setLabel("Lock")
+        .setStyle(supportbot.TicketLockColour)
+        .setEmoji(supportbot.TicketLockEmoji);
+
+        const TicketClaimButton = new Discord.MessageButton()
+        .setCustomId("ticketclaim")
+        .setLabel("Claim")
+        .setStyle(supportbot.TicketClaimColour)
+        .setEmoji(supportbot.TicketClaimEmoji);
+
+        const row = new Discord.MessageActionRow().addComponents(
+           CloseButton, LockButton, TicketClaimButton
+        );
+        const ArchiveEmbed = new Discord.MessageEmbed()
+          .setTitle(supportbot.TicketUnclaimTitle)
+          .setDescription(supportbot.TicketUnclaimMessage + " <@" + interaction.user.id + ">")
+          .setColor(supportbot.EmbedColour);
+
+        interaction.reply({ embeds: [ArchiveEmbed]});
+        interaction.message.edit({ components: [row] });
+        await interaction.channel.permissionOverwrites.edit(Staff.id, {
+               VIEW_CHANNEL: true,
+               SEND_MESSAGES: true,
+           });   
+      }
+        await interaction.channel.permissionOverwrites.edit(interaction.user.id, {
+               VIEW_CHANNEL: true,
+               SEND_MESSAGES: true,
+           });   
+      }
+    }
+  );

Events/ready.js

@@ -21,20 +21,21 @@ module.exports = new Event("ready", async (client, interaction) => {
     url: supportbot.StreamingURL,
   });
 
-  console.log(`\u001b[32m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`);
+  console.log(`\u001b[36m`, `――――――――――――――――――――――――――――――――――――――――――――`);
-  console.log(`\u001b[32m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`);
+  console.log(`\u001b[91m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`);
-  console.log(`\u001b[32m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`);
+  console.log(`\u001b[91m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`);
-  console.log(`\u001b[32m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`);
+  console.log(`\u001b[91m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`);
-  console.log(`\u001b[32m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`);
+  console.log(`\u001b[91m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`);
-  console.log(`\u001b[32m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`);
+  console.log(`\u001b[91m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`);
-  console.log(`\u001b[32m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`);
+  console.log(`\u001b[91m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`);
-  console.log(`\u001b[32m`, `╋╋╋╋╋╋╋┗┛╋┗┛`);
+  console.log(`\u001b[91m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`);
+  console.log(`\u001b[91m`, `╋╋╋╋╋╋╋┗┛╋┗┛`);
   console.log(`    `);
-  console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`);
+  console.log(`\u001b[36m`, `――――――――――――――――――――――――――――――――――――――――――――`);
   console.log(`    `);
   console.log(
     `\u001b[33m`,
-    `${supportbot.Name} | v${supportbot.SupportBot_Version}`,
+    `${supportbot.Name} | ${supportbot.SupportBot_Version}`,
     `\u001b[36m`,
     `Connected to Discord`
   );
@@ -83,9 +84,9 @@ module.exports = new Event("ready", async (client, interaction) => {
     supportbot.Staff,
     supportbot.TicketBlackListRole,
   ];
-  if (supportbot.TicketDepartments) {
+
     supportbot.Departments.forEach((department) => roles.push(department.role));
-  }
+
   if (supportbot.AutoRole) roles.push(supportbot.JoinRole);
   const channels = [
     supportbot.SuggestionChannel,
@@ -96,12 +97,15 @@ module.exports = new Event("ready", async (client, interaction) => {
     supportbot.LeaveChannel,
     supportbot.TranslateLogChannel
   ];
-  const categories = [supportbot.TicketCategory];
+  //const categories = [supportbot.TicketCategory];
 
   const missingC = [];
   const missingR = [];
   const missingCat = [];
   for (let c of channels) {
+    if ((c === supportbot.SuggestionChannel && supportbot.DisableSuggestionsChannel) || c === supportbot.TicketLog && supportbot.DisableTicketLogChannel) {
+      continue;
+    }
     const find = await getChannel(c, client.guilds.cache.first());
     if (!find) missingC.push(c);
   }
@@ -109,10 +113,10 @@ module.exports = new Event("ready", async (client, interaction) => {
     const find = await getRole(r, client.guilds.cache.first());
     if (!find) missingR.push(r);
   }
-  for (let cat of categories) {
+ // for (let cat of categories) {
-    const find = await getCategory(cat, client.guilds.cache.first());
+ //   const find = await getCategory(cat, client.guilds.cache.first());
-    if (!find) missingCat.push(cat);
+ //   if (!find) missingCat.push(cat);
-  }
+ // }
 
   if (missingR.length > 0) {
     console.log(
@@ -160,7 +164,7 @@ module.exports = new Event("ready", async (client, interaction) => {
     chan1.messages.fetch(panelid.TicketPanelID).catch(async () => {
       let embed = new Discord.MessageEmbed()
         .setTitle(panelconfig.PanelTitle)
-        .setColor(supportbot.SuccessColour)
+        .setColor(panelconfig.PanelColour)
         .setFooter({
           text: supportbot.EmbedFooter,
           iconURL: interaction.user.displayAvatarURL(),
@@ -178,7 +182,7 @@ module.exports = new Event("ready", async (client, interaction) => {
         embed.setImage(panelconfig.PanelImage);
       }
       let button;
-      if (supportbot.TicketDepartments) {
+
         button = supportbot.Departments.map((x) =>
           new Discord.MessageButton()
             .setCustomId("department-" + supportbot.Departments.indexOf(x))
@@ -186,13 +190,7 @@ module.exports = new Event("ready", async (client, interaction) => {
             .setStyle(x.color)
             .setEmoji(x.emoji)
         );
-      } else {
+
-        button = new Discord.MessageButton()
-          .setLabel(panelconfig.ButtonLabel)
-          .setCustomId("openticket")
-          .setStyle(panelconfig.ButtonColour)
-          .setEmoji(panelconfig.ButtonEmoji);
-      }
       let row = new Discord.MessageActionRow().addComponents(button);
 
       await chan1

LICENSE.md

@@ -0,0 +1,21 @@
+MIT License
+
+Copyright (c) 2022 Emerald Services
+
+Permission is hereby granted, free of charge, to any person obtaining a copy
+of this software and associated documentation files (the "Software"), to deal
+in the Software without restriction, including without limitation the rights
+to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
+copies of the Software, and to permit persons to whom the Software is
+furnished to do so, subject to the following conditions:
+
+The above copyright notice and this permission notice shall be included in all
+copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
+IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
+FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
+AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
+LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
+OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
+SOFTWARE.

README.md

@@ -1,12 +1,75 @@
-![imgur](https://i.imgur.com/TQj40Mt.png)
+<h1 align="center">
+    <br>
+    <a href="https://github.com/Emerald-Services/SupportBot"><img src="https://i.imgur.com/tzi3d7Q.png"></a>
+    <br>
+    SupportBot
+    <br>
+</h1>
 
-## What is SupportBot?
+<div align="center">
+
+<a href="https://opensource.org/licenses/MIT">
+    <img src="https://img.shields.io/badge/license-MIT-green?style=for-the-badge" alt="shield.png">
+</a>
+
+<a href="https://github.com/discordjs">
+    <img src="https://img.shields.io/badge/discord.js-v13.6.x-blue.svg?style=for-the-badge&logo=javascript.svg" alt="shield.png">
+</a>
+
+<a href="https://github.com/nodejs/node">
+    <img src="https://img.shields.io/badge/node.js-v16.14.x-green.svg?style=for-the-badge&logo=node" alt="shield.png">
+</a>
+
+<a href="https://github.com/Emerald-Services/SupportBot/releases">
+    <img src="https://img.shields.io/github/downloads/Emerald-Services/SupportBot/total?style=for-the-badge" alt="shield.png">
+</a>
+
+</div>
+
+<p align="center">
+  <a href="https://emeraldsrv.dev/">Website</a>
+  •
+  <a href="https://github.com/Emerald-Services/SupportBot/wiki">Wiki</a>
+<br>
+  <a href="#about">About</a>
+  •
+  <a href="#support">Support</a>
+  •
+  <a href="#license">License</a>
+  •
+  <a href="https://github.com/Emerald-Services/SupportBot/wiki/Third-Party-Developer">Third-Party</a>
+  •
+  <a href="#contributors">Contributors</a>
+</p>
+
+## About
+
+SupportBot is an Open-Source discord bot built with [discord.js](https://github.com/discordjs/discord.js). It's primarily focused to help servers organise and manage their support system in a unique way with full customisation to match your brand.
+
+## Support
+
+<a href="https://emeraldsrv.dev/discord">
+    <img alt="Discord" src="https://img.shields.io/discord/597779408295821323?logo=discord&logoColor=white&style=for-the-badge">
+</a>
+
+
+## License
+
+Released under the [MIT](https://opensource.org/licenses/MIT) license.
+
+
+## Third-Party
+
+- [Syphers Addons](https://github.com/SypherRed/SB_Addons_Unofficial)
+- [BuiltByBit](https://builtbybit.com/supportbot)
+- [Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518)
+
+
+## Contributors
+
+<a href="https://github.com/Emerald-Services/SupportBot/graphs/contributors">
+  <img src="https://contrib.rocks/image?repo=Emerald-Services/SupportBot">
+</a>
 
-SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand.
 
-## Quick Links
 
-**|** [Discord](https://emeraldsrv.dev/discord) **|**
-[Hosting](https://emeraldsrv.dev/hosting) **|**
-[Documentation](https://emeraldsrv.dev/wiki/supportbot) **|**
-[Download via MC-Market](https://www.mc-market.org/resources/8940/) **|**

SECURITY.md

@@ -0,0 +1,20 @@
+# Security Policy
+
+## Supported Versions
+
+Use this section to tell people about which versions of your project are
+currently being supported with security updates.
+
+| Version | Supported          |
+| ------- | ------------------ |
+| 7.7.2   | :white_check_mark: |
+| 7.7.1   | :white_check_mark: |
+| < 4.0   | :x:                |
+
+## Reporting a Vulnerability
+
+Use this section to tell people how to report a vulnerability.
+
+Tell them where to go, how often they can expect to get an update on a
+reported vulnerability, what to expect if the vulnerability is accepted or
+declined, etc.

Structures/Client.js

@@ -38,9 +38,13 @@ class Client extends Discord.Client {
   }
 
   async start(token) {
-    const commandFiles = fs
+    var tempCommandFiles = fs.readdirSync("./Commands").filter((file) => file.endsWith(".js"));
-      .readdirSync("./Commands")
+
-      .filter((file) => file.endsWith(".js"));
+    if (supportbot.DisableSuggestions) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "suggest.js");
+    }
+    
+    const commandFiles = tempCommandFiles;
 
     const addonFiles = fs
       .readdirSync("./Addons")

package.json

@@ -1,6 +1,6 @@
 {
   "name": "supportbot",
-  "version": "7.4.2",
+  "version": "7.7.3",
   "description": "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand.",
   "main": "index.js",
   "scripts": {
@@ -21,8 +21,6 @@
     "@vitalets/google-translate-api": "^8.0.0",
     "discord.js": "^13.6.0",
     "js-yaml": "^4.1.0",
-    "moment": "^2.29.3",
+    "moment": "^2.29.3"
-    "translate": "^1.4.1",
-    "twitter": "^1.7.1"
   }
 }