Update SupportTickets.json

Revamp of ticket system

.github/ISSUE_TEMPLATE/bug_report.md

@@ -1,23 +0,0 @@
----
-name: Bug report
-about: Create a bug report to help us improve SupportBot.
-title: "[BUG]"
-labels: bug
-assignees: EmeraldRusher
-
----
-
-**Describe the bug**
-A clear and concise description of the bug you found and how you found it.
-
-**How did you find it**
-Please could explain what you did to find the bug?
-
-**Expected behavior**
-A clear and concise description of what you expected to happen.
-
-**Screenshots**
-If applicable, add screenshots to help explain your problem.
-
-**Additional context**
-Feel free to notify with us with anything else about the problem here.

.github/workflows/node.js.yml

@@ -0,0 +1,32 @@
+# This workflow will do a clean install of node dependencies, build the source code and run tests across different versions of node
+# For more information see: https://help.github.com/actions/language-and-framework-guides/using-nodejs-with-github-actions
+
+name: Node.js CI
+
+on:
+  push:
+    branches: [ master ]
+  pull_request:
+    branches: [ master ]
+
+jobs:
+  build:
+
+    runs-on: ubuntu-latest
+
+    strategy:
+      matrix:
+        node-version: [10.x, 12.x, 14.x, 15.x]
+        # See supported Node.js release schedule at https://nodejs.org/en/about/releases/
+
+    steps:
+    - uses: actions/checkout@v2
+    - name: Use Node.js ${{ matrix.node-version }}
+      uses: actions/setup-node@v1
+      with:
+        node-version: ${{ matrix.node-version }}
+    - run: npm ci
+    - run: npm install discord.js --save
+    - run: npm install js-yaml
+    - run: npm run build --if-present
+    - run: node index.js

Dockerfile

@@ -1,18 +0,0 @@
-FROM node:alpine
-
-MAINTAINER Thien Tran, <contact@thientran.io>
-
-RUN apk update \
-    && apk upgrade
-    
-RUN apk add --no-cache git && \
-    adduser -D -h /home/container container
-    
-    # Ensure UTF-8
-ENV LANG en_US.UTF-8
-ENV LC_ALL en_US.UTF-8
-    
-WORKDIR /home/container
-    
-COPY ./entrypoint.sh /entrypoint.sh
-CMD ["/bin/ash", "/entrypoint.sh"]

LICENSE

@@ -1,11 +1,11 @@
 MIT License
 
-Copyright (c) 2020 ItzEmerald
+Copyright (c) 2021 Emerald Services
 
 Permission is hereby granted, free of charge, to any person obtaining a copy
 of this software and associated documentation files (the "Software"), to deal
 in the Software without restriction, including without limitation the rights
-to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
+to use, copy, modify, merge, publish, distribute, sublicense
 copies of the Software, and to permit persons to whom the Software is
 furnished to do so, subject to the following conditions:
 

README.md

@@ -1,24 +1,13 @@
- ```
-                 _________                                  __ __________        __   
-                /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-                \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-                /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-               /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-                \/      |__|   |__|                             \/         
-                
-                                    SupportBot version 6.0
-                                    Created by Emerald Services
-                
-                                    The #1 self-hosted discord ticket bot
-```
-
-## SUPPORTBOT SUPPORTED VERSIONS
-
-| SupportBot |   Status  |   Supported  |
-|------------|-----------|--------------|
-|    1.x     |    ❌     | Discontinued | 
-|    2.x     |    ❌     | Discontinued | 
-|    3.x     |    ❌     | Discontinued | 
-|    4.x     |    ✔️     |   Previous   | 
-|    5.x     |    ✔️     |   Current    | 
-|    6.x     |    ⚠️     |   Under Development    | 
+  ![imgur](https://i.imgur.com/TQj40Mt.png)
+  
+  ## What is SupportBot?
+  
+  SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customisation to match your own brand. 
+  
+  ## Quick Links
+  
+  **|** [Discord](https://emeraldsrv.dev/discord) **|**
+  [Hosting](https://emeraldsrv.dev/hosting) **|**
+  [Documentation](https://docs.emeraldsrv.dev) **|**
+  [Download via Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518) **|**
+  [Download via MC-Market](https://www.mc-market.org/resources/8940/) **|**

addons/addon-example.js

@@ -1,4 +1,4 @@
-// SupportBot 6.0, Created by Emerald Services
+// SupportBot, Created by Emerald Services
 // Help Command
 
 const Discord = require("discord.js");
@@ -14,6 +14,7 @@ module.exports = {
     description: example.ExampleAddonDesc,
 
     execute(message, args) {
+        if (supportbot.DeleteMessages == "true") message.delete();
         message.channel.send(example.ExampleAddonMessage)
     }
-};
+};

addons/settings/exampleaddon.yml

@@ -1,5 +1,5 @@
 #
-# SupportBot 6.0 
+# SupportBot, Created by Emerald Services
 # Example Addon
 #
 

commands/addUser.js

@@ -1,4 +1,4 @@
-// SupportBot 6.0, Created by Emerald Services
+// SupportBot, Created by Emerald Services
 // Add User
 
 const Discord = require("discord.js");
@@ -11,11 +11,11 @@ module.exports = {
     name: supportbot.AddUser,
     description: supportbot.AddUserDesc,
 
-    execute(message, args) {        
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.AddUser}!`);
-
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
+    execute(message, args) {
+        if (supportbot.DeleteMessages) message.delete();
+        
+        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
+        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) || message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
 
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")
@@ -61,4 +61,4 @@ module.exports = {
             }
 
     }
-};
+};

commands/announce.js

@@ -1,5 +1,5 @@
-// SupportBot 6.0, Created by Emerald Services
-// Links Command
+// SupportBot, Created by Emerald Services
+// Announce
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -13,8 +13,10 @@ module.exports = {
     description: supportbot.AnnounceDesc,
 
     execute(message, args) {
-
-        let locateChannel = message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.name === supportbot.AnnouncementChannel);
+	    
+	if (supportbot.DeleteMessages) message.delete();
+	    
+        let locateChannel = message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.name === supportbot.AnnouncementChannel) || message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.id === supportbot.AnnouncementChannel)
 
         const errornochannel = new Discord.MessageEmbed()
             .setTitle("Invalid Channel")
@@ -23,7 +25,7 @@ module.exports = {
 
         if(!locateChannel) return message.channel.send({ embed: errornochannel });
 
-        let Admins = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin);
+        let Admins = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
 
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")
@@ -47,6 +49,7 @@ module.exports = {
             }).then((collected) => {
                 announcement.push(collected.map(r => r.content));
 
+                locateChannel.send('@everyone')
                 const AnnouncementEmbed = new Discord.MessageEmbed()
                     .setTitle(supportbot.AnnouncementTitle)
                     .setThumbnail(supportbot.AnnouncementIcon)
@@ -65,4 +68,4 @@ module.exports = {
 
     }
     
-};
+};

commands/ban.js

@@ -0,0 +1,108 @@
+// SupportBot, Created by Emerald Services
+// Say Command
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.BanUser,
+    description: supportbot.BanDesc,
+
+    execute(message, args, member) {
+	if (supportbot.DeleteMessages) message.delete();
+	    
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (!message.member.roles.cache.has(SupportStaff.id)) 
+                return message.channel.send({ embed: NoPerms });
+
+            let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
+
+        const errornochannel = new Discord.MessageEmbed()
+            .setTitle("Invalid Channel")
+            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.ModLogChannel}\``)
+            .setColor(supportbot.ErrorColour);
+    
+            if(!locateChannel) return message.channel.send({ embed: errornochannel });
+
+            const user = message.mentions.members.first() || message.guild.members.cache.get(args[0]);
+
+            const embed1 = new Discord.MessageEmbed()
+                .setDescription("> :x: Please provide a reason to ban.\n\n`Try Again!`")
+	            .setColor(supportbot.ErrorColour)
+
+            if (!args[0]) return message.channel.send({
+                embed: embed1
+            });
+
+            const embed2 = new Discord.MessageEmbed()
+                .setDescription("> :detective: **Hmm!** Can\'t seem tp find this user.\n\n`Are they in the server?`")
+	            .setColor(supportbot.EmbedColour)
+
+            if (!user) return message.channel.send({
+                embed: embed2
+            })
+
+            const embed3 = new Discord.MessageEmbed()
+                .setDescription("> :x: **Err No!** Cannot punish this user!\n\n`Reason: Their permissions and or roles are greater than mine.`")
+	            .setColor(supportbot.EmbedColour)
+
+            if(!user.bannable) return message.channel.send({
+                embed: embed3
+            });
+
+            const embed4 = new Discord.MessageEmbed()
+                .setDescription("> :joy: **OML!** Did you really just try to ban yourself!")
+	            .setColor(supportbot.EmbedColour)
+
+            if(user.id === message.author.id) return message.channel.send({
+                embed: embed4
+            });
+
+            let reason = args.slice(1).join(" ");
+
+            if(!reason) reason = 'No Reason Provided.';
+
+            const embed5 = new Discord.MessageEmbed()
+                .setDescription("> :thinking: **Hmm** Something seems to have gone wrong.\n\n`Check your system for errors!`")
+	            .setColor(supportbot.EmbedColour)
+
+                  user.ban({ days: supportbot.DaysBannedFor, reason: `${reason}` }).catch(err => { 
+                    message.channel.send({ embed: embed5 })
+                      console.log(err)
+                  })
+
+
+            const successEmbed = new Discord.MessageEmbed()
+                .setDescription(`> :white_check_mark: **OOF!** ${user} has been banned!`)
+                .setColor(supportbot.SuccessColour)
+            message.channel.send({
+                embed: successEmbed
+            })
+
+            const logEmbed = new Discord.MessageEmbed()
+                .setTitle(supportbot.BanTitle)
+                .setThumbnail(supportbot.ModThumbnail)
+                .addField('Banned User:', user)
+                .addField('Staff Member', message.author)
+                .addField('Reason:', reason)
+                .setFooter(supportbot.EmbedFooter)
+                .setColor(supportbot.BanLogColour)
+                .setTimestamp()
+
+                locateChannel.send({ embed: logEmbed })
+    
+
+
+    } 
+    
+};

commands/blacklistUser.js

@@ -0,0 +1,100 @@
+// SupportBot, Created by Emerald Services
+// Blacklist Command
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.BlacklistUser,
+    description: supportbot.BlacklistDesc,
+
+    execute(message, args) {
+        if (supportbot.DeleteMessages) message.delete();
+
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
+            .setColor(supportbot.WarningColour)
+
+        if (!message.member.roles.cache.has(SupportStaff.id)) {
+            return message.channel.send({ embed: NoPerms });
+        }
+
+        let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
+
+        const user = message.mentions.members.first() || message.guild.members.cache.get(args[0]);
+
+        const errornochannel = new Discord.MessageEmbed()
+            .setTitle("Invalid Channel")
+            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.ModLogChannel}\``)
+            .setColor(supportbot.ErrorColour);
+    
+        if(!locateChannel) return message.channel.send({ embed: errornochannel });
+
+        const embed1 = new Discord.MessageEmbed()
+                .setDescription("> :x: Please mention or write an ID\n\n`Try Again!`")
+	            .setColor(supportbot.ErrorColour)
+
+        if (!args[0]) return message.channel.send({
+                embed: embed1
+        });
+
+        const embed2 = new Discord.MessageEmbed()
+                .setDescription("> :detective: **Hmm!** Can\'t seem tp find this user.\n\n`Are they in the server?`")
+	            .setColor(supportbot.EmbedColour)
+
+        if (!user) return message.channel.send({
+            embed: embed2
+        });
+
+        let role = message.guild.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || message.guild.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)
+
+        const embed3 = new Discord.MessageEmbed()
+            .setDescription("> :detective: **Hmm!** Can\'t seem to find the blacklist role.\n\n`Did you created it?")
+            .setColor(supportbot.ErrorColour)
+        
+
+        if (!role) return message.channel.send({
+            embed: embed3
+        });
+
+        const embed4 = new Discord.MessageEmbed()
+            .setDescription(`${user} is already blacklisted`)
+            .setColor(supportbot.ErrorColour)
+        
+        if(user.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || user.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
+            return message.channel.send({
+                embed: embed4
+            })
+        };
+
+        user.roles.add(role);
+
+        const embed5 = new Discord.MessageEmbed()
+            .setDescription(`Blacklisted ${user} successfully from creating a ticket`)
+            .setColor(supportbot.EmbedColour)
+
+        message.channel.send({
+            embed: embed5
+        });
+
+        const logEmbed = new Discord.MessageEmbed()
+                .setTitle(supportbot.BlacklistTitle)
+                .setThumbnail(supportbot.ModThumbnail)
+                .addField('Banned User:', user)
+                .addField('Staff Member', message.author)
+                .setFooter(supportbot.EmbedFooter)
+                .setColor(supportbot.BlacklistColour)
+                .setTimestamp()
+
+        locateChannel.send({ embed: logEmbed });
+
+    }
+
+};

commands/botSay.js

@@ -1,4 +1,4 @@
-// SupportBot 6.0, Created by Emerald Services
+// SupportBot, Created by Emerald Services
 // Say Command
 
 const Discord = require("discord.js");
@@ -13,8 +13,9 @@ module.exports = {
     description: supportbot.BotSayDesc,
 
     execute(message, args) {
-
-        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff);
+	if (supportbot.DeleteMessages) message.delete();
+	    
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Staff)
 
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")
@@ -47,4 +48,4 @@ module.exports = {
 
     } 
     
-};
+};

commands/close.js

@@ -1,5 +1,5 @@
-// SupportBot 6.0, Created by Emerald Services
-// Links Command
+// SupportBot, Created by Emerald Services
+// Close Command
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -13,8 +13,8 @@ module.exports = {
     description: supportbot.CloseTicketDesc,
 
     execute(message, args) {
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.CloseTicket}!`);
-
+        if (supportbot.DeleteMessages) message.delete();
+        
         if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
             const Exists = new Discord.MessageEmbed()
                 .setTitle("No Ticket Found!")
@@ -26,7 +26,7 @@ module.exports = {
 
         }
 
-        if (supportbot.CloseConfirmation === "true") {
+        if (supportbot.CloseConfirmation) {
             const CloseTicketRequest = new Discord.MessageEmbed()
                 .setTitle(`**${supportbot.ClosingTicket}**`)
                 .setDescription(`Please confirm by repeating the following word.. \`${supportbot.ClosingConfirmation_Word}\` `)
@@ -40,7 +40,7 @@ module.exports = {
 
                     
                 }).then( collected => {
-                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
+                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || message.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
                     let user = message.author;
                     let reason = args.join(" ") || "No Reason Provided.";
 
@@ -58,18 +58,18 @@ module.exports = {
                             .addField("Reason", reason);
 
                         message.channel.messages.fetch({ limit: 100 }).then( msgs => {
-                            let txt = '';
+                            let html = '';
 
                             msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-                            txt += `${message.guild.name}\n`;
-                            txt += `#${ticketChannel.name}\n`;
-                            txt += `${msgs.size} messages\n\n\n`;
+                            html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
+                            html += `<strong>Ticket:</strong> ${ticketChannel.name}<br>`;
+                            html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
 
                             msgs.forEach( msg => {
                                 if ( msg.content ) {
-                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
-                                    txt += `${msg.content}\n`;
-                                    txt += `-----\n\n`;
+                                    html += `<strong>User:</strong> ${msg.author.tag}<br>`;
+                                    html += `<strong>Message:</strong> ${msg.content}<br>`;
+                                    html += `-----<br><br>`;
                                 }
                             });
 
@@ -77,7 +77,7 @@ module.exports = {
                                 message.reply(err)
                             })
 
-                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
+                            logChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
 
                             message.channel.delete();
 
@@ -92,9 +92,9 @@ module.exports = {
 
         }
 
-        if (supportbot.CloseConfirmation === "false") {
+        if (!supportbot.CloseConfirmation) {
 
-                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
+                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || message.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
                     let user = message.author;
                     let reason = args.join(" ") || "No Reason Provided.";
 
@@ -112,18 +112,18 @@ module.exports = {
                             .addField("Reason", reason);
 
                         message.channel.messages.fetch({ limit: 100 }).then( msgs => {
-                            let txt = '';
+                            let html = '';
 
                             msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-                            txt += `${message.guild.name}\n`;
-                            txt += `#${ticketChannel.name}\n`;
-                            txt += `${msgs.size} messages\n\n\n`;
+                            html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
+                            html += `<strong>Ticket:</strong> ${ticketChannel.name}<br>`;
+                            html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
 
                             msgs.forEach( msg => {
                                 if ( msg.content ) {
-                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
-                                    txt += `${msg.content}\n`;
-                                    txt += `-----\n\n`;
+                                    html += `<strong>User:</strong> ${msg.author.tag}<br>`;
+                                    html += `<strong>Message:</strong> ${msg.content}<br>`;
+                                    html += `-----<br><br>`;
                                 }
                             });
 
@@ -131,7 +131,7 @@ module.exports = {
                                 message.reply(err)
                             })
 
-                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
+                            logChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
 
                             message.channel.delete();
 
@@ -144,4 +144,4 @@ module.exports = {
         }
 
     }
-};
+};

commands/help.js

@@ -1,4 +1,4 @@
-// SupportBot 6.0, Created by Emerald Services
+// SupportBot, Created by Emerald Services
 // Help Command
 
 const Discord = require("discord.js");
@@ -12,9 +12,15 @@ module.exports = {
     description: supportbot.HelpDesc,
 
     execute(message, args) {
+	if (supportbot.DeleteMessages) message.delete();
+
+    let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff) || message.guild.roles.cache.find(staffRole => staffRole.id === supportbot.Staff);
+    let AdminStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin);
+        
+    if (supportbot.HelpMenu) {
         let generalCommands = "";
             generalCommands += `**${supportbot.Prefix}${supportbot.HelpCommand}** ${supportbot.HelpDesc}\n`;
-            generalCommands += `**${supportbot.Prefix}${supportbot.LinksCommand}** ${supportbot.LinkDesc}\n`;
+            generalCommands += `**${supportbot.Prefix}${supportbot.LinksCommand}** ${supportbot.LinksDesc}\n`;
             generalCommands += `**${supportbot.Prefix}${supportbot.SuggestCommand}** ${supportbot.SuggestionDesc}\n`;
             generalCommands += `**${supportbot.Prefix}${supportbot.PingCommand}** ${supportbot.PingDesc}\n`;
         
@@ -25,27 +31,53 @@ module.exports = {
         let staffCommands = "";
             staffCommands += `**${supportbot.Prefix}${supportbot.AddUser} <user#0000>** ${supportbot.AddUserDesc}\n`
             staffCommands += `**${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>** ${supportbot.RemoveUserDesc}\n`
-            staffCommands += `**${supportbot.Prefix}${supportbot.BotSayCommand}** ${supportbot.BotSayDesc}\n` 
-            staffCommands += `**${supportbot.Prefix}${supportbot.AnnounceCommand}** ${supportbot.AnnounceDesc}\n` 
+            staffCommands += `**${supportbot.Prefix}${supportbot.BotSay}** ${supportbot.BotSayDesc}\n` 
+            staffCommands += `**${supportbot.Prefix}${supportbot.PurgeMessage}** ${supportbot.PurgeDesc}\n` 
+	    
+        let adminCommands = "";
+            adminCommands += `**${supportbot.Prefix}${supportbot.AnnounceCommand}** ${supportbot.AnnounceDesc} \`Admin Only\`\n` 
+            adminCommands += `**${supportbot.Prefix}${supportbot.BanUser}** ${supportbot.BanDesc} \`Admin Only\` \n` 
+            adminCommands += `**${supportbot.Prefix}${supportbot.KickUser}** ${supportbot.KickDesc} \`Admin Only\` \n` 
+            adminCommands += `**${supportbot.Prefix}${supportbot.BlacklistUser}** ${supportbot.BlacklistDesc} \`Admin Only\` \n` 
             
-        const HelpCommandEmbed = new Discord.MessageEmbed()
+        const HelpEmbed1 = new Discord.MessageEmbed()
             .setTitle(supportbot.Bot_Name)
             .setThumbnail(message.author.displayAvatarURL())
 
             .addFields(
-                { name: '🖥️ General Commands', value: `${generalCommands}\n`, inline: false },
-                { name: '🎫 Support Commands', value: `${supportCommands}\n`, inline: false },
+                { name: '🖥️ General Commands\n', value: `${generalCommands}\n`, inline: false },
+                { name: '🎫 Support Commands\n', value: `${supportCommands}\n`, inline: false },
             )
 
             .setColor(supportbot.EmbedColour)
             .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL());
 
-            if (message.member.roles.cache.some(role => role.name === supportbot.Staff || supportbot.Admin)) {
-                HelpCommandEmbed.addFields(
-                    { name: '🔑 Staff Commands', value: `${staffCommands}\n`, inline: false },
+            if (message.member.roles.cache.has(SupportStaff.id)) {
+                HelpEmbed1.addFields(
+                    { name: '🔐 Staff Commands\n', value: `${staffCommands}\n`, inline: false },
+                )
+            }
+	    
+            if (message.member.roles.cache.has(AdminStaff.id)) {
+                HelpEmbed1.addFields(
+                    { name: '🔐 Admin Commands\n', value: `${adminCommands}\n`, inline: false },
                 )
             }
 
-	    message.channel.send({ embed: HelpCommandEmbed });
+        if (supportbot.SendHelpPage === "dm") {
+            message.author.send({ 
+                embed: HelpEmbed1
+            });
+        }
+
+        if (supportbot.SendHelpPage === "channel") {
+            message.channel.send({ 
+                embed: HelpEmbed1
+            });
+        }
+
+
     }
-};
+
+    }
+};

commands/kick.js

@@ -0,0 +1,109 @@
+// SupportBot, Created by Emerald Services
+// Say Command
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.KickUser,
+    description: supportbot.KickDesc,
+
+    execute(message, args, member) {
+	if (supportbot.DeleteMessages) message.delete();
+	    
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (!message.member.roles.cache.has(SupportStaff.id)) 
+                return message.channel.send({ embed: NoPerms });
+
+            let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
+
+        const errornochannel = new Discord.MessageEmbed()
+            .setTitle("Invalid Channel")
+            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.ModLogChannel}\``)
+            .setColor(supportbot.ErrorColour);
+    
+            if(!locateChannel) return message.channel.send({ embed: errornochannel });
+
+            const user = message.mentions.members.first() || message.guild.members.cache.get(args[0]);
+
+            const embed1 = new Discord.MessageEmbed()
+                .setDescription("> :x: Please provide a reason to kick.\n\n`Try Again!`")
+	            .setColor(supportbot.ErrorColour)
+
+            if (!args[0]) return message.channel.send({
+                embed: embed1
+            });
+
+            const embed2 = new Discord.MessageEmbed()
+                .setDescription("> :detective: **Hmm!** Can\'t seem tp find this user.\n\n`Are they in the server?`")
+	            .setColor(supportbot.EmbedColour)
+
+            if (!user) return message.channel.send({
+                embed: embed2
+            })
+
+            const embed3 = new Discord.MessageEmbed()
+                .setDescription("> :x: **Err No!** Cannot punish this user!\n\n`Reason: Their permissions and or roles are greater than mine.`")
+	            .setColor(supportbot.EmbedColour)
+
+            if(!user.kickable) return message.channel.send({
+                embed: embed3
+            });
+
+            const embed4 = new Discord.MessageEmbed()
+                .setDescription("> :joy: **OML!** Did you really just try to kick yourself!")
+	            .setColor(supportbot.EmbedColour)
+
+            if(user.id === message.author.id) return message.channel.send({
+                embed: embed4
+            });
+
+            let reason = args.slice(1).join(" ");
+
+            if(!reason) reason = 'No Reason Provided.';
+
+            const embed5 = new Discord.MessageEmbed()
+                .setDescription("> :thinking: **Hmm** Something seems to have gone wrong.\n\n`Check your system for errors!`")
+	            .setColor(supportbot.EmbedColour)
+
+                  user.kick({ reason: `${reason}` }).catch(err => { 
+                    message.channel.send({ embed: embed5 })
+                      console.log(err)
+                  })
+
+
+            const successEmbed = new Discord.MessageEmbed()
+                .setDescription(`> :white_check_mark: **OOF!** ${user} has been kicked!`)
+                .setColor(supportbot.SuccessColour)
+
+            message.channel.send({
+                embed: successEmbed
+            })
+
+            const logEmbed = new Discord.MessageEmbed()
+                .setTitle(supportbot.KickTitle)
+                .setThumbnail(supportbot.ModThumbnail)
+                .addField('Kicked User:', user)
+                .addField('Staff Member', message.author)
+                .addField('Reason:', reason)
+                .setFooter(supportbot.EmbedFooter)
+                .setColor(supportbot.KickLogColour)
+                .setTimestamp()
+
+                locateChannel.send({ embed: logEmbed })
+    
+
+
+    } 
+    
+};

commands/links.js

@@ -1,4 +1,4 @@
-// SupportBot 6.0, Created by Emerald Services
+// SupportBot, Created by Emerald Services
 // Links Command
 
 const Discord = require("discord.js");
@@ -13,6 +13,7 @@ module.exports = {
     description: supportbot.LinksDesc,
 
     execute(message, args) {
+        if (supportbot.DeleteMessages) message.delete();
         
         const LinksEmbed = new Discord.MessageEmbed()
             .setColor(supportbot.EmbedColour)
@@ -30,4 +31,4 @@ module.exports = {
         message.channel.send({ embed: LinksEmbed });
 
     }
-};
+};

commands/newticket.js

@@ -1,235 +0,0 @@
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-const fs = require("fs")
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-const TicketNumberID = require('../utils/TicketNumber.js');
-
-const reacted = [];
-
-module.exports = {
-    name: supportbot.NewTicket,
-    description: supportbot.NewTicketDesc,
-
-    execute(message, args) {
-      console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.NewTicket}!`);
-
-      // Ticket ID
-      let ticketNumberID = TicketNumberID.pad(message.guild.id);
-
-      // Ticket Subject
-      const TicketSubject = args.join(" ") || supportbot.NoTicketSubject;
-
-      // Ticket Exists
-      const TicketExists = new Discord.MessageEmbed()
-        .setTitle("Ticket Exists!")
-        .setDescription(`${supportbot.TicketExists}`)
-        .setColor(supportbot.WarningColour)
-
-      if (message.guild.channels.cache.find(SupportTicket => SupportTicket.name === `${supportbot.TicketChannel}-${ticketNumberID}`)) 
-      return message.channel.send({ embed: TicketExists });
-
-      message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`, {
-        type: "text",
-      }).then(SupportTicket => {
-
-        let AllUsers = message.guild.roles.cache.find(everyone => everyone.name === '@everyone')
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
-
-        let DeptRole1 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_1}`)
-        let DeptRole2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_2}`)
-        let DeptRole3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_3}`)
-
-        SupportTicket.updateOverwrite(AllUsers, {
-          VIEW_CHANNEL: false,
-        })
-
-        SupportTicket.updateOverwrite(message.author, {
-          VIEW_CHANNEL: true,
-          READ_MESSAGES: true,
-          SEND_MESSAGES: true,
-        })
-
-        SupportTicket.updateOverwrite(SupportStaff, {
-          VIEW_CHANNEL: true,
-          READ_MESSAGES: true,
-          SEND_MESSAGES: true,
-        })
-
-        SupportTicket.updateOverwrite(Admins, {
-          VIEW_CHANNEL: true,
-          READ_MESSAGES: true,
-          SEND_MESSAGES: true,
-        })
-
-        // Ticket Category
-        let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory)
-
-        if (TicketCategory) {
-          SupportTicket.setParent(TicketCategory.id)
-        } else {
-          if (message.guild.channels.cache.get(supportbot.TicketCategory)) {
-            SupportTicket.setParent(message.guild.channels.cache.get(supportbot.TicketCategory).id);
-          }
-        }
-
-        // Ticket Created, Message Sent
-        const TicketMessage = new Discord.MessageEmbed()
-          .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
-          .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
-          .setColor(supportbot.EmbedColour)
-
-        if (supportbot.TicketSubject === "embed") {
-
-          if (TicketSubject != 'No Reason Provided.') {
-            TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
-          }
-          
-        }
-
-        if (supportbot.TicketSubject === "description") {
-
-          if (TicketSubject != 'No Reason Provided.') {
-            SupportTicket.setTopic(`Reason: ${TicketSubject}  -  User ID: ${message.author.id}  -  Ticket: ${SupportTicket.name}`)
-          }
-          
-        }
-
-        if (supportbot.TicketDepartments === "true") {
-          TicketMessage.addFields({ name: 'Departments', value: `${supportbot.DepartmentEmoji_1} **${supportbot.DepartmentTitle_1}**\n${supportbot.DepartmentEmoji_2} **${supportbot.DepartmentTitle_2}**\n${supportbot.DepartmentEmoji_3} **${supportbot.DepartmentTitle_3}**` })
-        }
-
-        SupportTicket.send({ embed: TicketMessage }).then( async function(msg) {
-        
-          const Emoji_1 = supportbot.DepartmentEmoji_1;
-          const Emoji_2 = supportbot.DepartmentEmoji_2;
-          const Emoji_3 = supportbot.DepartmentEmoji_3;
-
-          reacted[ticketNumberID] = false;
-
-          if (supportbot.TicketDepartments === "true") {
-            await msg.react(Emoji_1);
-            await msg.react(Emoji_2);
-            await msg.react(Emoji_3);
-            let filter = (reaction, user) => {
-              if (user.id !== message.author.id) return;
-              if (typeof reacted[ticketNumberID] !== "boolean") return;
-              delete reacted[ticketNumberID];
-              if (reaction.emoji.name === Emoji_1) {
-                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(DeptRole1, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-          
-                if (supportbot.AllowStaff === "true") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-          
-                if (supportbot.AllowStaff === "false") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-
-                const Department1 = new Discord.MessageEmbed()
-                  .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_1} Department**. Please provide us information regarding your query.`)
-                  .setColor(supportbot.EmbedColour)
-                SupportTicket.send({ embed: Department1 });
-          
-              }
-          
-              if (reaction.emoji.name === Emoji_2) {
-                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(DeptRole2, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-          
-                if (supportbot.AllowStaff === "true") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-
-                if (supportbot.AllowStaff === "false") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-          
-                const Department2 = new Discord.MessageEmbed()
-                .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_2} Department**. Please provide us information regarding your query.`)
-                  .setColor(supportbot.EmbedColour)
-                SupportTicket.send({ embed: Department2 });
-          
-              }
-          
-              if (reaction.emoji.name === `${Emoji_3}`) {
-                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(DeptRole3, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-          
-                if (supportbot.AllowStaff === "true") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-
-                if (supportbot.AllowStaff === "false") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-          
-                const Department3 = new Discord.MessageEmbed()
-                .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_3} Department**. Please provide us information regarding your query.`)
-                  .setColor(supportbot.EmbedColour)
-                SupportTicket.send({ embed: Department3 });
-              }
-              return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== message.author.id;
-            }
-            msg.awaitReactions(filter, { 
-              max: 4, 
-              time: 60000, 
-              errors: ['time'] 
-            }).then(async collected => {
-            });
-
-            setTimeout(async function() {
-              if (typeof reacted[ticketNumberID] == "boolean") {
-                delete reacted[ticketNumberID];
-                //delete channel because didn't react in a minute
-              }
-            }, 60000);
-
-          }
-  
-        });
-        const CreatedTicket = new Discord.MessageEmbed()
-          .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
-          .setColor(supportbot.EmbedColour)
-        message.channel.send({ embed: CreatedTicket });
-
-        fs.writeFileSync("./storage/SupportTickets.json", '{\n    "ticket": "' + SupportTicket.name + '", \n    "id":' + message.author.id + "\n}", (err) => {
-          if (!err) return;
-          console.error(err)
-      })
-
-        // Ticket Logs
-
-        const errornochannel = new Discord.MessageEmbed()
-          .setTitle("SupportBot Error!")
-          .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
-          .setColor(supportbot.ErrorColour);
-
-        const TicketLogs = new Discord.MessageEmbed()
-          .setTitle("Ticket Log")
-          .setThumbnail(supportbot.Ticket_Thumbnail)
-          .addFields(
-            { name: 'Ticket', value: `<#${SupportTicket.id}>` },
-            { name: 'User', value: `<@${message.author.id}>` },
-          )
-          .setColor(supportbot.EmbedColour)
-          .setFooter(supportbot.EmbedFooter)
-
-        let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog)
-
-        if(!locateChannel) return message.channel.send({ embed: errornochannel });
-
-        locateChannel.send({ embed: TicketLogs });
-      })
-
-    }
-
-};

commands/ping.js

@@ -1,5 +1,5 @@
-// SupportBot 6.0, Created by Emerald Services
-// Help Command
+// SupportBot, Created by Emerald Services
+// Ping Command
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -12,6 +12,8 @@ module.exports = {
     description: supportbot.PingDesc,
 
     execute(message, args) {        
+	if (supportbot.DeleteMessages) message.delete();
+        
         let ping = Date.now() - message.createdTimestamp + " ms";
         
         const PingCommandEmbed = new Discord.MessageEmbed()
@@ -20,4 +22,4 @@ module.exports = {
 
 	    message.channel.send({ embed: PingCommandEmbed });
     }
-};
+};

commands/purge.js

@@ -0,0 +1,80 @@
+// SupportBot, Created by Emerald Services
+// Say Command
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const { execute } = require("./help");
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+module.exports = {
+    name: supportbot.PurgeMessage,
+    description: supportbot.PurgeDesc,
+
+    execute(message, args, member) {
+	if (supportbot.DeleteMessages) message.delete();
+	    
+        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Staff)
+
+        const NoPerms = new Discord.MessageEmbed()
+            .setTitle("Invalid Permissions!")
+            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
+            .setColor(supportbot.WarningColour)
+
+            if (!message.member.roles.cache.has(SupportStaff.id)) 
+                return message.channel.send({ embed: NoPerms });
+
+            let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
+
+        const errornochannel = new Discord.MessageEmbed()
+            .setTitle("Invalid Channel")
+            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.ModLogChannel}\``)
+            .setColor(supportbot.ErrorColour);
+    
+            if(!locateChannel) return message.channel.send({ embed: errornochannel });
+
+            const embed1 = new Discord.MessageEmbed()
+                .setDescription(`> :thinking: **Hmm!** Please enter a valid number of message to purge!\n\n\`${supportbot.Prefix}${supportbot.PurgeMessage} <message count>\` `)
+	            .setColor(supportbot.WarningColour)
+
+            if (!args[0]) return message.channel.send({
+                embed: embed1
+            });
+
+            const messagePrune = parseInt(args[0])
+
+            const embed2 = new Discord.MessageEmbed()
+                .setDescription("> :person_facepalming: **Grr!** Can you count? That ain't a number :joy:")
+	            .setColor(supportbot.ErrorColour)
+
+            if (isNaN(messagePrune)) return message.reply({
+                embed: embed2
+            })
+
+            message.channel.bulkDelete(messagePrune).then(() => {
+
+                const embed3 = new Discord.MessageEmbed()
+                    .setDescription(`> :recycle: \`${args[0]} messages\` **have been purged!** `)
+	                .setColor(supportbot.ErrorColour)
+                message.channel.send({
+                    embed: embed3
+                })
+            })
+
+            const logEmbed = new Discord.MessageEmbed()
+                .setTitle(supportbot.PruneLogTitle)
+                .setThumbnail(supportbot.PruneThumbnail)
+                .addField('Messages Purged', `\`${args[0]} messages\``)
+                .addField('Staff Member', message.author)
+                .setFooter(supportbot.EmbedFooter)
+                .setColor(supportbot.PruneColour)
+                .setTimestamp()
+
+                locateChannel.send({ embed: logEmbed })
+    
+
+
+    } 
+    
+};

commands/removeUser.js

@@ -1,5 +1,5 @@
-// SupportBot 6.0, Created by Emerald Services
-// Add User
+// SupportBot, Created by Emerald Services
+// Remove User
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -12,10 +12,10 @@ module.exports = {
     description: supportbot.RemoveUserDesc,
 
     execute(message, args) {        
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.RemoveUser}!`);
-
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
+        if (supportbot.DeleteMessages) message.delete();
+        
+        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
+        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) || message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
 
         const NoPerms = new Discord.MessageEmbed()
             .setTitle("Invalid Permissions!")
@@ -59,4 +59,4 @@ module.exports = {
             }
 
     }
-};
+};

commands/suggest.js

@@ -1,4 +1,4 @@
-// SupportBot 6.0, Created by Emerald Services
+// SupportBot, Created by Emerald Services
 // Suggest Command
 
 const Discord = require("discord.js");
@@ -12,7 +12,9 @@ module.exports = {
     description: supportbot.SuggestionDesc,
 
     execute(message, args) {
-        let locateChannel = message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.name === supportbot.SuggestionChannel);
+	if (supportbot.DeleteMessages) message.delete();
+	    
+        let locateChannel = message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.name === supportbot.SuggestionChannel) || message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.id === supportbot.SuggestionChannel)
 
         const errornochannel = new Discord.MessageEmbed()
             .setTitle("Invalid Channel")
@@ -55,4 +57,4 @@ module.exports = {
         });
     
     }
-};
+};

commands/ticket.js

@@ -0,0 +1,230 @@
+// SupportBot, Created by Emerald Services
+// Ticket Command
+
+const Discord = require("discord.js");
+const bot = new Discord.Client()
+
+const fs = require("fs")
+const yaml = require('js-yaml');
+
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+const TicketNumberID = require('../utils/TicketNumber.js');
+
+module.exports = {
+    name: supportbot.NewTicket,
+    description: supportbot.NewTicketDesc,
+
+    async execute(message, args) {
+      if (!message.channel.name === supportbot.ReactionChannel || !message.channel.id === supportbot.ReactionChannel) {
+        if (supportbot.DeleteMessages) message.delete();
+      }
+
+      let reactionUser = message.guild.members.cache.get(message.author.id)
+
+      if (reactionUser.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || reactionUser.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
+            return message.channel.send(`<@${message.author.id}> ${supportbot.TicketBlackListMessage}`).then(msg => {
+                msg.delete({timeout: 3500})
+            })
+        }
+
+      // Ticket ID
+      let ticketNumberID = TicketNumberID.pad(message.guild.id);
+
+      // Ticket Subject
+      const TicketSubject = args || supportbot.NoTicketSubject;
+
+      const channel = await message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`);
+
+      if (message.channel.name === supportbot.ReactionChannel || message.channel.id === supportbot.ReactionChannel) {
+        const CreatedTicket = new Discord.MessageEmbed()
+            .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
+            .setColor(supportbot.EmbedColour)
+        message.channel.send({embed: CreatedTicket}).then((r) => {
+          r.delete({ timeout:5000 })
+        })
+      } else {
+        const CreatedTicket = new Discord.MessageEmbed()
+            .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
+            .setColor(supportbot.EmbedColour)
+        message.channel.send({embed: CreatedTicket});
+      }
+
+        // Ticket Category
+        let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory) || message.guild.channels.cache.find(category => category.id === supportbot.TicketCategory)
+
+        // Locate Roles
+        let StaffMember = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
+        let ServerAdmins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) || message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
+
+        if (TicketCategory) {
+            channel.setParent(TicketCategory.id)
+        }
+
+        channel.updateOverwrite(message.guild.id, {
+            SEND_MESSAGES: false,
+            VIEW_CHANNEL: false
+        })
+
+        channel.updateOverwrite(message.author, {
+            SEND_MESSAGES: true,
+            VIEW_CHANNEL: true
+        })
+
+        channel.updateOverwrite(StaffMember, {
+            SEND_MESSAGES: true,
+            VIEW_CHANNEL: true
+        })
+
+        channel.updateOverwrite(ServerAdmins, {
+            SEND_MESSAGES: true,
+            VIEW_CHANNEL: true
+        })
+
+        // Ticket Created, Message Sent
+
+        if (supportbot.AllowTicketMentions) {
+            channel.send(`<@${message.author.id}>`)
+          }
+  
+          const TicketMessage = new Discord.MessageEmbed()
+            .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
+            .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
+            .setColor(supportbot.EmbedColour)
+  
+          if (supportbot.TicketSubject === "embed") {
+  
+            if (TicketSubject != 'No Reason Provided.') {
+              TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
+            }
+            
+          }
+  
+          if (supportbot.TicketSubject === "description") {
+  
+            if (TicketSubject != 'No Reason Provided.') {
+              channel.setTopic(`Reason: ${TicketSubject}  -  User ID: ${message.author.id}  -  Ticket: ${channel.name}`)
+            }
+            
+          }
+
+        const reactionMessage = await channel.send({
+            embed: TicketMessage
+        }).then( async function(ticketmsg) {
+            await ticketmsg.react(supportbot.TicketLockReaction)
+            await ticketmsg.react(supportbot.TicketDeleteReaction)
+
+                const collector = ticketmsg.createReactionCollector(
+                    (reaction, user) => message.guild.roles.cache.find((staff) => staff.name === supportbot.Staff),
+                    { dispose: true }
+                );
+
+              collector.on('collect', (reaction, user) => {
+                switch (reaction.emoji.name) {
+                    case supportbot.TicketLockReaction:
+
+                        channel.updateOverwrite(message.author, { 
+                          SEND_MESSAGES: false,
+                          VIEW_CHANNEL: true 
+                        });
+
+                        const LockTicketEmbed = new Discord.MessageEmbed()
+                            .setDescription(supportbot.TicketLockMessage)
+                            .setColor(supportbot.EmbedColour)
+                        channel.send({embed: LockTicketEmbed})
+                        break;
+
+                    case supportbot.TicketDeleteReaction:
+                        const DeleteTicketEmbed = new Discord.MessageEmbed()
+                            .setDescription(supportbot.TicketDeleteMessage)
+                            .setColor(supportbot.EmbedColour)
+                        channel.send({embed: DeleteTicketEmbed})
+
+                        let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || message.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
+                        let user = message.author;
+                        let reason = args.join(" ") || "No Reason Provided.";
+    
+                        let name = message.channel.name;
+                        let ticketChannel = message.channel;
+    
+                        message.channel.send(`**${supportbot.ClosingTicket}**`)
+    
+                        .then(() => {
+                            const logEmbed = new Discord.MessageEmbed()
+                                .setTitle(supportbot.TranscriptTitle)
+                                .setColor(supportbot.EmbedColour)
+                                .setFooter(supportbot.EmbedFooter)
+                                .addField("Closed By", message.author.tag)
+                                .addField("Reason", reason);
+    
+                            message.channel.messages.fetch({ limit: 100 }).then( msgs => {
+                                let html = '';
+    
+                                msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
+                                html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
+                                html += `<strong>Ticket:</strong> ${ticketChannel.name}<br>`;
+                                html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
+    
+                                msgs.forEach( msg => {
+                                    if ( msg.content ) {
+                                        html += `<strong>User:</strong> ${msg.author.tag}<br>`;
+                                        html += `<strong>Message:</strong> ${msg.content}<br>`;
+                                        html += `-----<br><br>`;
+                                    }
+                                });
+    
+                                logChannel.send(logEmbed).catch(err => {
+                                    message.reply(err)
+                                })
+
+                                const TranscriptSavedEmbed = new Discord.MessageEmbed()
+                                  .setDescription(supportbot.TranscriptSavedMessage)
+                                  .setColor(supportbot.SuccessColour)
+                                channel.send({embed: TranscriptSavedEmbed})
+    
+                                logChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
+                                setTimeout(() => channel.delete(), supportbot.TicketDeleteTime);
+    
+                            })
+    
+                        }).catch( () => {
+                            m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
+                        });
+                        break;
+                        
+                }
+            });
+    
+        })
+
+          fs.writeFileSync("./storage/SupportTickets.json", '{\n    "ticket": "' + channel.name + '", \n    "id":' + message.author.id + "\n}", (err) => {
+            if (!err) return;
+            console.error(err)
+        })
+          // Ticket Logs
+  
+          const errornochannel = new Discord.MessageEmbed()
+            .setTitle("SupportBot Error!")
+            .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
+            .setColor(supportbot.ErrorColour);
+  
+          const TicketLogs = new Discord.MessageEmbed()
+            .setTitle("Ticket Log")
+            .setThumbnail(supportbot.Ticket_Thumbnail)
+            .addFields(
+              { name: 'Ticket', value: `<#${channel.id}>` },
+              { name: 'User', value: `<@${message.author.id}>` },
+            )
+            .setColor(supportbot.EmbedColour)
+            .setFooter(supportbot.EmbedFooter)
+  
+          let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog) || message.guild.channels.cache.find(LocateChannel => LocateChannel.id === supportbot.TicketLog)
+  
+          if(!locateChannel) return message.channel.send({ embed: errornochannel });
+  
+          locateChannel.send({ embed: TicketLogs });
+          
+
+    }
+
+}
+

events/guildMemberAdd.js

@@ -9,18 +9,23 @@ const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'))
 
 module.exports = async (bot, member) => {
 
-  if (supportbot.SystemMessages === "true") {
-    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel)
+  if (supportbot.SystemMessages) {
+    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel) || member.guild.channels.cache.get(supportbot.SystemMessage_Channel)
     
     if (!SystemChannel) return;
     
     console.log(`[${supportbot.Bot_Name}]: ${member.user.username} has joined ${member.guild.name}!`)
     console.log(supportbot.AutoRole_Role)
-
+    
+    const role = member.guild.roles.cache.find(role => role.name === supportbot.AutoRole_Role) || member.guild.roles.cache.find(role => role.id === supportbot.AutoRole_Role)
+    
+    member.roles.add(role).catch(console.error);
+    
     if (supportbot.SystemMessage_Type === "embed") {
+        
       const GuildAddMember = new Discord.MessageEmbed()
         .setTitle(supportbot.Welcome_Title)
-        .setDescription(supportbot.WelcomeMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
+        .setDescription(supportbot.WelcomeMessage.replace(/%member%/g, `<@!${member.user.id}>`).replace(/%guildname%/g, member.guild.name))
         .setColor(supportbot.EmbedColour)
 
         if (supportbot.SystemMessage_Icon === "BOT") {
@@ -32,7 +37,7 @@ module.exports = async (bot, member) => {
         }
 
 
-        if (supportbot.SystemMessage_EmbedFooter === "true") {
+        if (supportbot.SystemMessage_EmbedFooter) {
             GuildAddMember.setFooter(supportbot.EmbedFooter)
         }
 

events/guildMemberRemove.js

@@ -9,8 +9,8 @@ const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'))
 
 module.exports = async (bot, member) => {
 
-  if (supportbot.SystemMessages === "true") {
-    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel)
+  if (supportbot.SystemMessages) {
+    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel) || member.guild.channels.cache.get(supportbot.SystemMessage_Channel)
     
     if (!SystemChannel) return;
     
@@ -23,16 +23,16 @@ module.exports = async (bot, member) => {
         .setColor(supportbot.EmbedColour)
 
         if (supportbot.SystemMessage_Icon === "BOT") {
-            GuildAddMember.setThumbnail(bot.user.displayAvatarURL())
+          GuildRemoveMember.setThumbnail(bot.user.displayAvatarURL())
         }
 
         if (supportbot.SystemMessage_Icon === "USER") {
-            GuildAddMember.setThumbnail(member.user.displayAvatarURL())
+          GuildRemoveMember.setThumbnail(member.user.displayAvatarURL())
         }
 
 
         if (supportbot.SystemMessage_EmbedFooter === "true") {
-            GuildAddMember.setFooter(supportbot.EmbedFooter)
+          GuildRemoveMember.setFooter(supportbot.EmbedFooter)
         }
 
     SystemChannel.send({ embed: GuildRemoveMember });

events/message.js

@@ -15,10 +15,10 @@ module.exports = async (bot, message) => {
   	let messageArray = message.content.split(" ");
   	const args = message.content.slice(supportbot.Prefix.length).trim().split(/ +/g);
   	const command = args.shift().toLowerCase();
+    
+    console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]`, `\u001b[36m`, `${message.author.tag}`, `\u001b[33m`, `has executed the command`, `\u001b[36m`,`${supportbot.Prefix}${command}`)
 
   	const cmd = bot.commands.get(command);
   	if(!cmd) return;
   	cmd.execute(message, args);
-    message.delete();
-
-};
+};

events/messageReactionAdd.js

@@ -0,0 +1,36 @@
+// SupportBot 6.0, Created by Emerald Services
+// Message Reaction Event
+
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+const tickets = yaml.load(fs.readFileSync('./storage/ticketreaction.yml', 'utf8'));
+
+module.exports = async (client, reaction, user) => {
+
+    let message = {
+        guild: reaction.message.channel.guild,
+        author: user,
+        content: "N/A",
+        channel: reaction.message.channel
+    }
+
+    if (supportbot.ReactionTickets) {
+        if (reaction.message.id === tickets.ReactionMessage_ID) {
+            if (reaction.emoji.name == supportbot.ReactionEmoji || reaction.emoji.id == supportbot.ReactionEmoji) {
+                await reaction.users.remove(user.id)
+
+            	try {
+            	    const cmd = client.commands.get(supportbot.NewTicket);
+            	    if(!cmd) return;
+            	    
+            	    cmd.execute(message, message.content);
+            	} catch (error) {
+            	    console.error(error);
+            	}
+            }
+        }
+    }
+};

events/raw.js

@@ -0,0 +1,26 @@
+const Discord = require("discord.js");
+const fs = require("fs");
+
+const yaml = require('js-yaml');
+const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+
+
+
+module.exports = async (bot, message, packet) => {
+    if (!['MESSAGE_REACTION_ADD', 'MESSAGE_REACTION_REMOVE'].includes(packet.t)) return;
+
+    const channel = bot.channels.cache.get(packet.d.channel_id);
+    if (channel.messages.has(packet.d.message_id)) return;
+
+    channel.messages.fetch(packet.d.message_id).then(message => {
+        const emoji = packet.d.emoji.id ? `${packet.d.emoji.name}:${packet.d.emoji.id}` : packet.d.emoji.name;
+        const reaction = message.reactions.get(emoji);
+        if (reaction) reaction.users.set(packet.d.user_id, bot.users.get(packet.d.user_id));
+        if (packet.t === 'MESSAGE_REACTION_ADD') {
+            bot.emit('messageReactionAdd', reaction, bot.users.get(packet.d.user_id));
+        }
+        if (packet.t === 'MESSAGE_REACTION_REMOVE') {
+            bot.emit('messageReactionRemove', reaction, bot.users.get(packet.d.user_id));
+        }
+    });
+}

events/ready.js

@@ -6,14 +6,79 @@ const fs = require("fs");
 
 const yaml = require('js-yaml');
 const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+const tickets = yaml.load(fs.readFileSync('./storage/ticketreaction.yml', 'utf8'));
 
   
 module.exports = async (bot) => {
     bot.user.setActivity(supportbot.BotActivity, {
-        type: supportbot.ActvityType
+        type: supportbot.ActivityType, 
+        url: supportbot.StreamingURL
+        
     });
+    
+    console.log(`\u001b[32m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`)
+    console.log(`\u001b[32m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`)
+    console.log(`\u001b[32m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`)
+    console.log(`\u001b[32m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`)
+    console.log(`\u001b[32m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`)
+    console.log(`\u001b[32m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`)
+    console.log(`\u001b[32m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`)
+    console.log(`\u001b[32m`, `╋╋╋╋╋╋╋┗┛╋┗┛`)
+    console.log(`	`)
+    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
+    console.log(`	`)
+    console.log(`\u001b[33m`, `${supportbot.Bot_Name} v${supportbot.SupportBot_Version}`, `\u001b[36m`, `Connected to Discord`)
+    console.log(`\u001b[33m`, `Documentation:`, `\u001b[36m`, `https://docs.emeraldsrv.dev`)
+    console.log(`\u001b[33m`, `Discord:`, `\u001b[36m`, `https://emeraldsrv.dev/discord`)
+    console.log(`\u001b[33m`, `Hosting:`, `\u001b[36m`, `https://emeraldsrv.dev/hosting`)
+    console.log(`	`)
+    console.log(`\u001b[37m`, `SupportBot proudly created by Emerald Services`)
+    console.log(`	`)
+    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
+    
 
-    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
-    console.log(`\u001b[37m`, `${supportbot.Bot_Name} has successfully connected to discord`)
-    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
-};
+    
+    if (supportbot.ReactionTickets === true) {
+        let chan1 = bot.channels.cache.find(channel => channel.name === supportbot.ReactionChannel)
+
+        if (!chan1) {
+            console.log('\u001b[33m', "[WARN] Ticket reaction panel is not setup, You can do so via the configuration file!")
+            return false;
+        }
+
+        chan1.messages.fetch(tickets.ReactionMessage_ID).catch(r => {
+            let embed = new Discord.MessageEmbed()
+                .setTitle(supportbot.ReactionMessage.replace(/%reaction_emoji%/g, supportbot.ReactionEmoji))
+                .setColor(supportbot.SuccessColour)
+                .setFooter(supportbot.EmbedFooter);
+            
+            if (supportbot.ReactionPanel_Description === true) {
+                embed.setDescription(supportbot.ReactionDescription)
+            }
+            
+            if (supportbot.ReactionPanel_Thumbnail === true) {
+                embed.setThumbnail(supportbot.ReactionThumbnail)
+            }
+
+            if (supportbot.ReactionPanel_Image === true) {
+                embed.setImage(supportbot.ReactionImage)
+            }
+            
+            bot.channels.cache.find(channel => channel.name === supportbot.ReactionChannel).send({ 
+                embed: embed 
+            }).then(r => {
+                let data = {
+                    "ReactionMessage_ID": `${r.id}`
+                }
+                let yamlStr = yaml.dump(data);
+                fs.writeFileSync('./storage/ticketreaction.yml', yamlStr, 'utf8');
+                
+                r.react(supportbot.ReactionEmoji);
+            }).catch(e => {
+                console.log(e)
+            })
+        })
+    }
+
+
+};

index.js

@@ -1,13 +1,13 @@
-//        _________                                  __ __________        __   
-//       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-//       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-//       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-//      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-//              \/      |__|   |__|                             \/             
+//      ___                            _    ___        _   
+//    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_ 
+//     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |  
+//     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|  
+//                |_|  |_|                                  
 //
-//                      SupportBot version 6.0
-//                      Created by Emerald Services
-//                      Installed with MIT License
+//           SupportBot created by Emerald Services
+//           Installed with MIT License
+//
+//           Discord Support: https://emeraldsrv.dev/discord
 
 const Discord = require("discord.js");
 const fs = require("fs");
@@ -31,23 +31,30 @@ String.prototype.toProperCase = function () {
 const init = async () => {
     const evtFiles = await readdir("./events/");
     
+        console.info(`\u001b[36m`, `➢ SupportBot Events`);
+        console.info(`	`);
+    
     evtFiles.forEach((file, i) => {
         const eventName = file.split(".")[0];
         const event = require(`./events/${file}`);
-        
-        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Event Loaded: ${eventName.toProperCase()} `);
+        console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `#${i + 1} Event Loaded: ${eventName.toProperCase()} `);
         
         bot.on(eventName, event.bind(null, bot));
         delete require.cache[require.resolve(`./events/${file}`)];
     });
 
-    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Successfully loaded ${evtFiles.length} events.`);
-    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
+    console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `Successfully loaded ${evtFiles.length} events.`);
+    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
+    console.log(`	`)
 };
 
 init();
 
 fs.readdir("./commands/", (err, files) => {
+    
+        console.info(`\u001b[36m`, `➢ SupportBot Commands`);
+        console.info(`	`);
+    
     if (err) console.info(err, "error");
     
     let jsfiles = files.filter((f) => f.split(".").pop() === "js");
@@ -59,32 +66,40 @@ fs.readdir("./commands/", (err, files) => {
   
     jsfiles.forEach((f, i) => {
         let props = require(`./commands/${f}`);
-        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
+        
+        console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
         bot.commands.set(props.name, props);
     });
 
-    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Loaded ${jsfiles.length} commands!`);
-    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
+    console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `Loaded ${jsfiles.length} commands!`);
+    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
+    console.log(`	`)
 });
 
 fs.readdir("./addons/", (err, files) => {
+    
+        console.info(`\u001b[36m`, `➢ SupportBot Addons`);
+        console.info(`	`);
+    
     if (err) console.info(err, "error");
     
     let jsfiles = files.filter((f) => f.split(".").pop() === "js");
 
     if (jsfiles.length <= 0) {
-        console.log(`[${supportbot.Bot_Name}]: No addons found. You can download addons from https://emeraldservices.xyz`);
+        console.log(`[${supportbot.Bot_Name}]: No addons found. You can download addons from https://emeraldsrv.dev`);
         return;
     }
   
     jsfiles.forEach((f, i) => {
         let props = require(`./addons/${f}`);
-        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
+        
+        console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `#${i + 1} Addon Loaded: ${props.name.toProperCase()}`);
         bot.commands.set(props.name, props);
     });
 
-    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Loaded ${jsfiles.length} commands!`);
-    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
+    console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `Loaded ${jsfiles.length} addons!`);
+    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
+    console.log(`	`)
 });
 
 bot.login(supportbot.Token);

lang/README.md

@@ -0,0 +1,8 @@
+SupportBot Language Compatibility
+
+In order to switch languages simple remove the current existig configuration file and replace it with one of the files here renamnig the file to "supportbot-config.yml" from (for example) "supportbot-config_es.yml" to home directory of SupportBot.
+
+-> Delete the existing supportbot-config.yml file
+-> Download the new file for whatever language
+-> Upload the file to SupportBot and rename it to supportbot-config.yml
+-> Job Done, restart the bot :wink:

lang/SupportBot_ENG.yml

@@ -0,0 +1,310 @@
+#      ___                            _    ___        _   
+#     / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_ 
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |  
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|  
+#                |_|  |_|                                  
+#
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
+#
+#           Discord Support: https://emeraldsrv.dev/discord
+
+SupportBot_Version: "7.1 pre-1"
+
+# -------------------------
+#   General Configuration
+# -------------------------
+
+Token: "BOT_TOKEN_HERE"
+Prefix: "!!"
+Bot_Name: "SupportBot"
+
+DeleteMessages: true
+# Should the bot delete command messages after executed?
+
+# -------------------------
+#  Activity Configuration
+# -------------------------
+
+BotActivity: "-help | SupportBot"
+
+StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
+# Set The ActivityType to "STREAMING" for a streaming status!
+
+ActivityType: "PLAYING"
+# Activity status can either be PLAYING, WATCHING, LISTENING or STREAMING.
+
+# -------------------------
+#  Embed Configuration
+# -------------------------
+
+EmbedColour: "#f74343"
+EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"
+
+ErrorColour: "#d12519"
+SuccessColour: "#04b545"
+WarningColour: "#fca117" 
+
+# -------------------------
+#  Help Configuration
+# -------------------------
+
+HelpMenu: true # Do not change!
+SendHelpPage: "channel" # Set to channel or dm
+
+# -------------------------
+#  Role Configuration
+# -------------------------
+
+AutoRole: true
+AutoRole_Role: "Member"
+LockdownRole: "@everyone"
+
+Staff: "Staff"
+Admin: "Admin"
+TicketBlackListRole: "Blacklisted"
+
+# -------------------------
+#  Tickets Configuration
+# -------------------------
+
+# --- General Config ---
+#     --- Start ---
+
+TicketCategory: "▬▬ TICKETS ▬▬"
+TicketChannel: "ticket"
+
+TicketLog: "ticket-logs"
+TranscriptLog: "transcripts"
+
+TranscriptTitle: "Ticket Transcript"
+TicketBlackListMessage: "You are not allowed to open a ticket"
+
+TicketSubject: "description"
+# "description" will displays the ticket reason within the channel description
+# "embed" will displays the ticket reason within the ticket embed
+
+AllowTicketMentions: true
+# Set to true to allow the ticket to mention the author and the support team.
+# Set to false to dis-allow mentions within tickets.
+
+# --- Panel Config ---
+#   --- Start ---
+
+ReactionChannel: "create-ticket"
+ReactionEmoji: "📩" 
+# For cusomt emojis: <:emoji_name:EMOJI_ID>
+
+ReactionTickets: true
+ReactionMessage: "React with %reaction_emoji% to create a Support Ticket!"
+
+ReactionPanel_Description: true
+ReactionDescription: "Create a support ticket to contact a member of staff."
+
+ReactionPanel_Thumbnail: true
+ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
+
+ReactionPanel_Image: true
+ReactionImage: "https://wallpapercave.com/wp/wp4462546.jpg"
+
+# --- Creation Config ---
+#      --- Start ---
+
+# Available Placeholders:
+
+# %ticketusername% - User who created the ticket.
+# <@%ticketauthor%> - Tags the user who created the ticket.
+# <#%ticketid%> - Mentions the ticket channel.
+
+
+Ticket_Title: "Server Support | %ticketusername%"
+TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
+
+Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
+NoTicketSubject: "No Reason Provided!"
+
+TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
+
+AddedUser: "👍 <@%user%> has been added to this ticket"
+RemovedUser: "👍 <@%user%> has been removed from this ticket"
+
+
+TicketLockReaction: "🔒"
+TicketDeleteReaction: "⛔"
+
+TranscriptSavedMessage: "📝 **Transcript Saved!**"
+TicketLockMessage: "❌ **Ticket Locked!**"
+TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
+TicketDeleteTime: 5000 # Time must be set in miliseconds.
+
+# --- Closing Config ---
+#    --- Start ---
+
+ClosingTicket: ":warning: You have requested to close your support ticket."
+ClosingConfirmation_Word: "confirm"
+CloseConfirmation: true
+
+# --- Departments Config ---
+#     --- Start ---
+
+TicketDepartments: true
+
+AllowStaff: true
+# If set to true users with the "Staff" role will not be able to view tickets 
+# without a valid department role set below.
+
+# Set to false to allow "Staff" to see tickets whether its a department for them or not.
+
+DepartmentEmoji_1: "🙋"
+DepartmentEmoji_2: "💸"
+DepartmentEmoji_3: "📗"
+# Ticket emojis, the emojis are what users will need to react with inorder to proceed furthur if departments are enabled.
+
+DepartmentTitle_1: "Support"
+DepartmentTitle_2: "Billing"
+DepartmentTitle_3: "Other"
+# Ticket department title, This is the title for a ticket department to help users know what is available.
+
+DepartmentRole_1: "Support"
+DepartmentRole_2: "Admin"
+DepartmentRole_3: "Support"
+# Ticket roles are the roles that will be able to gain access to tickets depending on what department has been choosen. 
+
+# --------------------------------
+#  System Messages Configuration
+# --------------------------------
+
+# Available Placeholders:
+# %guildname% - This displays the name of the discord server.
+
+SystemMessages: true
+SystemMessage_EmbedFooter: false
+
+SystemMessage_Channel: "system-messages"
+SystemMessage_Type: "embed"
+# There are 2 types of how you can send system messages, 'normal' or 'embed'
+
+SystemMessage_Icon: "USER"
+# USER - This will display the user's icon of who joins.
+# BOT - This will display the bot's icon when a someone joins.
+
+Welcome_Title: "User Joined!"
+WelcomeMessage: "Hello %member%, Welcome to %guildname%!"
+# %member% define the user who joined and %guildnamne% defines the server name.
+
+Leave_Title: "User Left!"
+LeaveMessage: "Goodbye %member%, Thank you for visting %guildname%!"
+# %member% define the user who left and %guildnamne% defines the server name.
+
+# -------------------------
+#  Links Configuration
+# -------------------------
+
+LinksTitle: "Server Links"
+
+LINKS:
+  "Website": "https://www.example.com"
+  "Store": "https://store.example.com"
+  "Discord": "https://discord.gg/example"
+# "Twitter": "https://twitter.com/example"
+# "Add More": "Just follow this format!"
+
+# --------------------------
+#  Suggestion Configuration
+# --------------------------
+
+SuggestionChannel: "suggestions"
+SuggestionTitle: "Suggestion"
+
+SuggestionStarter: "What would you like to suggest?"
+SuggestReact_1: 👍
+SuggestReact_2: 👎
+
+# ----------------------------
+#  Announcement Configuration
+# ----------------------------
+
+AnnouncementChannel: "announcements"
+AnnouncementTitle: "Servername Announcement"
+AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
+
+AnnouncementStarter: "What would you like to announce?"
+
+# --------------------------
+#  Moderation Configuration
+# --------------------------
+
+BanTitle: "User Banned!"
+DaysBannedFor: 7
+BanLogColour: "#D911B4"
+
+KickTitle: "User Kicked!"
+KickLogColour: "#D9B111"
+
+ModThumbnail: "https://i.imgur.com/l6P3DF6.png"
+ModLogChannel: "mod-logs"
+
+PruneLogTitle: "Bulk Delete"
+PruneThumbnail: "https://i.imgur.com/OAgW2vR.png"
+PruneColour: "#1BA30C"
+
+BlacklistTitle: "Blacklisted User"
+BlacklistColour: "#000000"
+
+# --------------------------
+#  Command Configuration
+# --------------------------
+
+# --- User Commands ---
+
+HelpCommand: "help"
+LinksCommand: "links"
+PingCommand: "ping"
+SuggestCommand: "suggest"
+
+# --- Ticket Commands ---
+
+NewTicket: "ticket"
+CloseTicket: "close"
+AddUser: "add"
+RemoveUser: "remove"
+RenameTicket: "rename"
+
+# --- Staff/Admin Commands ---
+
+BotSay: "say"
+PurgeMessage: "purge"
+
+AnnounceCommand: "announce"
+BanUser: "ban"
+KickUser: "kick"
+BlacklistUser: "blacklist"
+
+# --------------------------
+#  Messages Configuration
+# --------------------------
+
+# --- Command Messages ---
+
+NewTicketDesc: "Create a new support ticket"
+AnnounceDesc: "Create a server announcement"
+CloseTicketDesc: "Close your support ticket"
+LinksDesc: "View some important links"
+PingDesc: "Get the bot's latency"
+HelpDesc: "Get a list of all the commands"
+RemoveUserDesc: "Remove a user from a support ticket"
+AddUserDesc: "Add a user to a support ticket"
+SuggestionDesc: "Create a server suggestion"
+BotSayDesc: "Say something with the bot"
+BanDesc: "Ban a member from this server."
+KickDesc: "Kick a member from this server."
+PurgeDesc: "Purge messages from the chat."
+BlacklistDesc: "Decline a member to open a ticket"
+
+# Error / Warning Messages
+
+IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
+InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
+UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
+NoValidTicket: ":warning: You cannot execute this command here. This command is used when closing a ticket."
+TicketExists: ":warning: This ticket cannot be opened, It already exists!"

package-lock.json

@@ -1,13 +1,13 @@
 {
   "name": "supportbot",
-  "version": "6.0.0",
+  "version": "7.0.0",
   "lockfileVersion": 1,
   "requires": true,
   "dependencies": {
     "@discordjs/collection": {
-      "version": "0.1.5",
-      "resolved": "https://registry.npmjs.org/@discordjs/collection/-/collection-0.1.5.tgz",
-      "integrity": "sha512-CU1q0UXQUpFNzNB7gufgoisDHP7n+T3tkqTsp3MNUkVJ5+hS3BCvME8uCXAUFlz+6T2FbTCu75A+yQ7HMKqRKw=="
+      "version": "0.1.6",
+      "resolved": "https://registry.npmjs.org/@discordjs/collection/-/collection-0.1.6.tgz",
+      "integrity": "sha512-utRNxnd9kSS2qhyivo9lMlt5qgAUasH2gb7BEOn6p0efFh24gjGomHzWKMAPn2hEReOPQZCJaRKoURwRotKucQ=="
     },
     "@discordjs/form-data": {
       "version": "3.0.1",
@@ -28,12 +28,9 @@
       }
     },
     "argparse": {
-      "version": "1.0.10",
-      "resolved": "https://registry.npmjs.org/argparse/-/argparse-1.0.10.tgz",
-      "integrity": "sha512-o5Roy6tNG4SL/FOkCAN6RzjiakZS25RLYFrcMttJqbdd8BWrnA+fGz57iN5Pb06pvBGvl5gQ0B48dJlslXvoTg==",
-      "requires": {
-        "sprintf-js": "~1.0.2"
-      }
+      "version": "2.0.1",
+      "resolved": "https://registry.npmjs.org/argparse/-/argparse-2.0.1.tgz",
+      "integrity": "sha512-8+9WqebbFzpX9OR+Wa6O29asIogeRMzcGtAINdpMHHyAg10f05aSFVBbcEqGf/PXw1EjAZ+q2/bEBg3DvurK3Q=="
     },
     "asynckit": {
       "version": "0.4.0",
@@ -54,81 +51,70 @@
       "integrity": "sha1-3zrhmayt+31ECqrgsp4icrJOxhk="
     },
     "discord.js": {
-      "version": "12.2.0",
-      "resolved": "https://registry.npmjs.org/discord.js/-/discord.js-12.2.0.tgz",
-      "integrity": "sha512-Ueb/0SOsxXyqwvwFYFe0msMrGqH1OMqpp2Dpbplnlr4MzcRrFWwsBM9gKNZXPVBHWUKiQkwU8AihXBXIvTTSvg==",
+      "version": "12.5.3",
+      "resolved": "https://registry.npmjs.org/discord.js/-/discord.js-12.5.3.tgz",
+      "integrity": "sha512-D3nkOa/pCkNyn6jLZnAiJApw2N9XrIsXUAdThf01i7yrEuqUmDGc7/CexVWwEcgbQR97XQ+mcnqJpmJ/92B4Aw==",
       "requires": {
-        "@discordjs/collection": "^0.1.5",
+        "@discordjs/collection": "^0.1.6",
         "@discordjs/form-data": "^3.0.1",
         "abort-controller": "^3.0.0",
-        "node-fetch": "^2.6.0",
-        "prism-media": "^1.2.0",
+        "node-fetch": "^2.6.1",
+        "prism-media": "^1.2.9",
         "setimmediate": "^1.0.5",
         "tweetnacl": "^1.0.3",
-        "ws": "^7.2.1"
+        "ws": "^7.4.4"
       }
     },
-    "esprima": {
-      "version": "4.0.1",
-      "resolved": "https://registry.npmjs.org/esprima/-/esprima-4.0.1.tgz",
-      "integrity": "sha512-eGuFFw7Upda+g4p+QHvnW0RyTX/SVeJBDM/gCtMARO0cLuT2HcEKnTPvhjV6aGeqrCB/sbNop0Kszm0jsaWU4A=="
-    },
     "event-target-shim": {
       "version": "5.0.1",
       "resolved": "https://registry.npmjs.org/event-target-shim/-/event-target-shim-5.0.1.tgz",
       "integrity": "sha512-i/2XbnSz/uxRCU6+NdVJgKWDTM427+MqYbkQzD321DuCQJUqOuJKIA0IM2+W2xtYHdKOmZ4dR6fExsd4SXL+WQ=="
     },
     "js-yaml": {
-      "version": "3.14.0",
-      "resolved": "https://registry.npmjs.org/js-yaml/-/js-yaml-3.14.0.tgz",
-      "integrity": "sha512-/4IbIeHcD9VMHFqDR/gQ7EdZdLimOvW2DdcxFjdyyZ9NsbS+ccrXqVWDtab/lRl5AlUqmpBx8EhPaWR+OtY17A==",
+      "version": "4.1.0",
+      "resolved": "https://registry.npmjs.org/js-yaml/-/js-yaml-4.1.0.tgz",
+      "integrity": "sha512-wpxZs9NoxZaJESJGIZTyDEaYpl0FKSA+FB9aJiyemKhMwkxQg63h4T1KJgUGHpTqPDNRcmmYLugrRjJlBtWvRA==",
       "requires": {
-        "argparse": "^1.0.7",
-        "esprima": "^4.0.0"
+        "argparse": "^2.0.1"
       }
     },
     "mime-db": {
-      "version": "1.44.0",
-      "resolved": "https://registry.npmjs.org/mime-db/-/mime-db-1.44.0.tgz",
-      "integrity": "sha512-/NOTfLrsPBVeH7YtFPgsVWveuL+4SjjYxaQ1xtM1KMFj7HdxlBlxeyNLzhyJVx7r4rZGJAZ/6lkKCitSc/Nmpg=="
+      "version": "1.48.0",
+      "resolved": "https://registry.npmjs.org/mime-db/-/mime-db-1.48.0.tgz",
+      "integrity": "sha512-FM3QwxV+TnZYQ2aRqhlKBMHxk10lTbMt3bBkMAp54ddrNeVSfcQYOOKuGuy3Ddrm38I04If834fOUSq1yzslJQ=="
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-      "version": "2.1.27",
-      "resolved": "https://registry.npmjs.org/mime-types/-/mime-types-2.1.27.tgz",
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+      "resolved": "https://registry.npmjs.org/mime-types/-/mime-types-2.1.31.tgz",
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-        "mime-db": "1.44.0"
+        "mime-db": "1.48.0"
       }
     },
     "node-fetch": {
-      "version": "2.6.0",
-      "resolved": "https://registry.npmjs.org/node-fetch/-/node-fetch-2.6.0.tgz",
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+      "version": "2.6.1",
+      "resolved": "https://registry.npmjs.org/node-fetch/-/node-fetch-2.6.1.tgz",
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+      "resolved": "https://registry.npmjs.org/prism-media/-/prism-media-1.3.1.tgz",
+      "integrity": "sha512-nyYAa3KB4qteJIqdguKmwxTJgy55xxUtkJ3uRnOvO5jO+frci+9zpRXw6QZVcfDeva3S654fU9+26P2OSTzjHw=="
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       "integrity": "sha1-KQy7Iy4waULX1+qbg3Mqt4VvgoU="
     },
-    "sprintf-js": {
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-      "resolved": "https://registry.npmjs.org/sprintf-js/-/sprintf-js-1.0.3.tgz",
-      "integrity": "sha1-BOaSb2YolTVPPdAVIDYzuFcpfiw="
-    },
     "tweetnacl": {
       "version": "1.0.3",
       "resolved": "https://registry.npmjs.org/tweetnacl/-/tweetnacl-1.0.3.tgz",
       "integrity": "sha512-6rt+RN7aOi1nGMyC4Xa5DdYiukl2UWCbcJft7YhxReBGQD7OAM8Pbxw6YMo4r2diNEA8FEmu32YOn9rhaiE5yw=="
     },
     "ws": {
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+      "version": "7.5.1",
+      "resolved": "https://registry.npmjs.org/ws/-/ws-7.5.1.tgz",
+      "integrity": "sha512-2c6faOUH/nhoQN6abwMloF7Iyl0ZS2E9HGtsiLrWn0zOOMWlhtDmdf/uihDt6jnuCxgtwGBNy6Onsoy2s2O2Ow=="
     }
   }
 }

package.json

@@ -1,24 +1,19 @@
 {
   "name": "supportbot",
-  "version": "6.0.0",
-  "description": "SupportBot | #1 Self-Hosted Ticket Bot",
+  "version": "7.1-pre-1",
+  "description": "SupportBot, a free open-source discord ticket application with ease of use.",
   "main": "index.js",
-  "dependencies": {
-    "discord.js": "^12.2.0",
-    "js-yaml": "^3.14.0"
-  },
-  "devDependencies": {},
   "scripts": {
-    "test": "help"
-  },
-  "repository": {
-    "type": "git",
-    "url": "git+https://github.com/1tzemerald/SupportBot.git"
+    "supportbot": "node index.js"
   },
+  "keywords": [
+    "supportbot"
+  ],
   "author": "Emerald Services",
   "license": "MIT",
-  "bugs": {
-    "url": "https://github.com/1tzemerald/SupportBot/issues"
-  },
-  "homepage": "https://github.com/1tzemerald/SupportBot#readme"
+  "dependencies": {
+    "discord.js": "^12.5.3",
+    "js-yaml": "^4.1.0",
+    "jsdom": "^16.7.0"
+  }
 }

storage/SupportTickets.json

@@ -1,4 +1 @@
-{
-    "ticket": "ticket-0064", 
-    "id":207937608779694080
-}
+{}

storage/TicketID.json

@@ -1,5 +1 @@
-{
-    "716992597377286145": {
-        "id": 65
-    }
-}
+{}

storage/ticketreaction.yml

@@ -0,0 +1 @@
+ReactionMessage_ID: ''

supportbot-config.yml

@@ -1,74 +1,159 @@
-#        _________                                  __ __________        __   
-#       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-#       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-#       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-#      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-#              \/      |__|   |__|                             \/             
+#      ___                            _    ___        _   
+#     / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_ 
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |  
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|  
+#                |_|  |_|                                  
 #
-#                      SupportBot version 6.0
-#                      Created by Emerald Services
-#                      Installed with MIT License
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
+#
+#           Discord Support: https://emeraldsrv.dev/discord
 
-# General Bot Configuration
+SupportBot_Version: "7.1 pre-1"
+
+# -------------------------
+#   General Configuration
+# -------------------------
 
 Token: "BOT_TOKEN_HERE"
-Prefix: "-"
+Prefix: "!!"
 Bot_Name: "SupportBot"
 
-BotActivity: "!help ~ SupportBot 6.0"
+DeleteMessages: true
+# Should the bot delete command messages after executed?
+
+# -------------------------
+#  Activity Configuration
+# -------------------------
+
+BotActivity: "-help | SupportBot"
+
+StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
+# Set The ActivityType to "STREAMING" for a streaming status!
+
 ActivityType: "PLAYING"
-# Activity status can either be PLAYING, WATCHING or LISTENING.
+# Activity status can either be PLAYING, WATCHING, LISTENING or STREAMING.
 
-# Embed Configuration
+# -------------------------
+#  Embed Configuration
+# -------------------------
 
-EmbedColour: "#04b545"
+EmbedColour: "#f74343"
 EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"
 
 ErrorColour: "#d12519"
 SuccessColour: "#04b545"
 WarningColour: "#fca117" 
 
-# Role Configuration
+# -------------------------
+#  Help Configuration
+# -------------------------
 
-AutoRole: "true"
-# By setting "AutoRole to 'true' the bot will automatically apply the role below when members joins. Set to 'false' to disable this feature.
+HelpMenu: true # Do not change!
+SendHelpPage: "channel" # Set to channel or dm
+
+# -------------------------
+#  Role Configuration
+# -------------------------
+
+AutoRole: true
 AutoRole_Role: "Member"
 LockdownRole: "@everyone"
 
-Staff: "Support"
+Staff: "Staff"
 Admin: "Admin"
+TicketBlackListRole: "Blacklisted"
 
-# Ticket Configuration
+# -------------------------
+#  Tickets Configuration
+# -------------------------
 
+# --- General Config ---
+#     --- Start ---
+
+TicketCategory: "▬▬ TICKETS ▬▬"
 TicketChannel: "ticket"
-TicketCategory: "Tickets"
+
 TicketLog: "ticket-logs"
 TranscriptLog: "transcripts"
-TicketSubject: "description"
-# TicketSuvject: "description" means that the subject (reason) of the ticket will be displayed upon the channel description if set to "embed" it will be displayed within the embed.
 
-Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
+TranscriptTitle: "Ticket Transcript"
+TicketBlackListMessage: "You are not allowed to open a ticket"
+
+TicketSubject: "description"
+# "description" will displays the ticket reason within the channel description
+# "embed" will displays the ticket reason within the ticket embed
+
+AllowTicketMentions: true
+# Set to true to allow the ticket to mention the author and the support team.
+# Set to false to dis-allow mentions within tickets.
+
+# --- Panel Config ---
+#   --- Start ---
+
+ReactionChannel: "create-ticket"
+ReactionEmoji: "📩" 
+# For cusomt emojis: <:emoji_name:EMOJI_ID>
+
+ReactionTickets: true
+ReactionMessage: "React with %reaction_emoji% to create a Support Ticket!"
+
+ReactionPanel_Description: true
+ReactionDescription: "Create a support ticket to contact a member of staff."
+
+ReactionPanel_Thumbnail: true
+ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
+
+ReactionPanel_Image: true
+ReactionImage: "https://wallpapercave.com/wp/wp4462546.jpg"
+
+# --- Creation Config ---
+#      --- Start ---
+
+# Available Placeholders:
+
+# %ticketusername% - User who created the ticket.
+# <@%ticketauthor%> - Tags the user who created the ticket.
+# <#%ticketid%> - Mentions the ticket channel.
+
+
 Ticket_Title: "Server Support | %ticketusername%"
 TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
+
+Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
 NoTicketSubject: "No Reason Provided!"
+
 TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
-TranscriptTitle: "Ticket Transcript"
 
 AddedUser: "👍 <@%user%> has been added to this ticket"
 RemovedUser: "👍 <@%user%> has been removed from this ticket"
 
+
+TicketLockReaction: "🔒"
+TicketDeleteReaction: "⛔"
+
+TranscriptSavedMessage: "📝 **Transcript Saved!**"
+TicketLockMessage: "❌ **Ticket Locked!**"
+TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
+TicketDeleteTime: 5000 # Time must be set in miliseconds.
+
+# --- Closing Config ---
+#    --- Start ---
+
 ClosingTicket: ":warning: You have requested to close your support ticket."
 ClosingConfirmation_Word: "confirm"
-CloseConfirmation: "true"
-# CloseConfirmation to true will make users confirm that they want to close a their ticket, settings to false will just close the ticket.
+CloseConfirmation: true
 
-# Ticket Department Configuration
+# --- Departments Config ---
+#     --- Start ---
 
-TicketDepartments: "true"
-# This option enable or disable the ticket departments. If set false Ticket Departments will not work
+TicketDepartments: true
 
-AllowStaff: "true"
-# AllowStaff is an option to whether or not you want the users with the "Staff" role to be able to view inside tickets. If set false "Staff" will not view tickets.
+AllowStaff: true
+# If set to true users with the "Staff" role will not be able to view tickets 
+# without a valid department role set below.
+
+# Set to false to allow "Staff" to see tickets whether its a department for them or not.
 
 DepartmentEmoji_1: "🙋"
 DepartmentEmoji_2: "💸"
@@ -85,14 +170,23 @@ DepartmentRole_2: "Admin"
 DepartmentRole_3: "Support"
 # Ticket roles are the roles that will be able to gain access to tickets depending on what department has been choosen. 
 
-# System Message Configuration
+# --------------------------------
+#  System Messages Configuration
+# --------------------------------
 
-SystemMessages: "true"
+# Available Placeholders:
+# %guildname% - This displays the name of the discord server.
+
+SystemMessages: true
+SystemMessage_EmbedFooter: false
 
 SystemMessage_Channel: "system-messages"
 SystemMessage_Type: "embed"
 # There are 2 types of how you can send system messages, 'normal' or 'embed'
+
 SystemMessage_Icon: "USER"
+# USER - This will display the user's icon of who joins.
+# BOT - This will display the bot's icon when a someone joins.
 
 Welcome_Title: "User Joined!"
 WelcomeMessage: "Hello %member%, Welcome to %guildname%!"
@@ -102,36 +196,33 @@ Leave_Title: "User Left!"
 LeaveMessage: "Goodbye %member%, Thank you for visting %guildname%!"
 # %member% define the user who left and %guildnamne% defines the server name.
 
-SystemMessage_EmbedFooter: "false"
+# -------------------------
+#  Links Configuration
+# -------------------------
 
-# LINKS Configuration
-
-LinksTitle: "Quick Links"
+LinksTitle: "Server Links"
 
 LINKS:
   "Website": "https://www.example.com"
   "Store": "https://store.example.com"
   "Discord": "https://discord.gg/example"
 # "Twitter": "https://twitter.com/example"
+# "Add More": "Just follow this format!"
 
-# Suggestions Configuration
+# --------------------------
+#  Suggestion Configuration
+# --------------------------
 
 SuggestionChannel: "suggestions"
 SuggestionTitle: "Suggestion"
+
 SuggestionStarter: "What would you like to suggest?"
 SuggestReact_1: 👍
 SuggestReact_2: 👎
 
-# Poll Configuration
-
-PollChannel: "polls"
-PollTitle: "Suggestion"
-PollStarter: "What would you like to create a poll about?"
-PollReact_1: 👍
-PollReact_2: 👎
-
-
-# Announcement Configuration
+# ----------------------------
+#  Announcement Configuration
+# ----------------------------
 
 AnnouncementChannel: "announcements"
 AnnouncementTitle: "Servername Announcement"
@@ -139,16 +230,39 @@ AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
 
 AnnouncementStarter: "What would you like to announce?"
 
-MentionedRole: "@everyone"
+# --------------------------
+#  Moderation Configuration
+# --------------------------
 
-# General Command Configuration
+BanTitle: "User Banned!"
+DaysBannedFor: 7
+BanLogColour: "#D911B4"
+
+KickTitle: "User Kicked!"
+KickLogColour: "#D9B111"
+
+ModThumbnail: "https://i.imgur.com/l6P3DF6.png"
+ModLogChannel: "mod-logs"
+
+PruneLogTitle: "Bulk Delete"
+PruneThumbnail: "https://i.imgur.com/OAgW2vR.png"
+PruneColour: "#1BA30C"
+
+BlacklistTitle: "Blacklisted User"
+BlacklistColour: "#000000"
+
+# --------------------------
+#  Command Configuration
+# --------------------------
+
+# --- User Commands ---
 
 HelpCommand: "help"
 LinksCommand: "links"
 PingCommand: "ping"
 SuggestCommand: "suggest"
 
-# Support Command Configuration
+# --- Ticket Commands ---
 
 NewTicket: "ticket"
 CloseTicket: "close"
@@ -156,15 +270,21 @@ AddUser: "add"
 RemoveUser: "remove"
 RenameTicket: "rename"
 
-# Staff Command Configuration
+# --- Staff/Admin Commands ---
 
 BotSay: "say"
-
-# Admin Command Configuration
+PurgeMessage: "purge"
 
 AnnounceCommand: "announce"
+BanUser: "ban"
+KickUser: "kick"
+BlacklistUser: "blacklist"
 
-# Commmand Descriptions
+# --------------------------
+#  Messages Configuration
+# --------------------------
+
+# --- Command Messages ---
 
 NewTicketDesc: "Create a new support ticket"
 AnnounceDesc: "Create a server announcement"
@@ -176,11 +296,15 @@ RemoveUserDesc: "Remove a user from a support ticket"
 AddUserDesc: "Add a user to a support ticket"
 SuggestionDesc: "Create a server suggestion"
 BotSayDesc: "Say something with the bot"
+BanDesc: "Ban a member from this server."
+KickDesc: "Kick a member from this server."
+PurgeDesc: "Purge messages from the chat."
+BlacklistDesc: "Decline a member to open a ticket"
 
-# Error / Warining Messages
+# Error / Warning Messages
 
 IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
 InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
 UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
 NoValidTicket: ":warning: You cannot execute this command here. This command is used when closing a ticket."
-TicketExists: ":warning: This ticket cannot be opened, It already exists!"
+TicketExists: ":warning: This ticket cannot be opened, It already exists!"